[JASJAR, XDA Exec, MDA Pro General] adonker:
Well,... this is as bad as it can get.

The First thing that went wrong was taking a GPRS account. unlimited GPRS for only 9,50 a month. The T-mobile helpdesk told me that it would be activated within 2 hours. Cause I wanted to be sure that is was activated I started to use GPRS the next day. The next month T-Mobile was billing me 191 euro for GPRS traffic. So something went wrong activating my gprs account. I phoned up t-mobile and they said that the 191 euro's will be paid back to me on the next bill. NOT. the next bill was a standard bill,..nu refund. even worse,..I had to pay 64 euro extra again for GPRS traffic. So it still wasn't activated, and I needed to pay. (191 + 64 = 255 euro), no refund!. So I Phoned them up again,..very upset as I was. And now the GPRS would be activated. and it did,..I received a SMS with my IMEI number explaining that the 9,50 GPRS bundle was activated.

5 weeks ago my MDA Pro got broken, screen defect. Didn't bounced to anything or something,..just got it out of my pocket and the inside of the screen was broken.

I phoned up T-mobile explaining this problem. And the person on the other side of the line said to me that I could go to the T-mobile store to let it repair, or he could sent me a enveloppe for My MDA-Pro to sent to them myself. So I did,..sent it to them myself. I needed to sent it to them including the receipt so they would have a look at it without paying them,..and that the repair itself would be under guarantee. So I sent it to them including the receipt.

While is was sent to them, after several days I phoned them up asking what the status was. They couldn't tell.

Next day (day 6) I phoned them again, still no sign or statud.

Day 7 same,..no update.

Day 8 same,..no update

Day 9 I phoned them up again and there was news. The repair department gave it the status Totall loss,. the device was sent back to me with a bill of 42500,-. This was a mistake they told me, the costs was 42 euro, not 42500,-. I told them that I included the receipt and that charging me 42 euro was not correct. Thay would phone me back again with a status update.

Next day I didn't hear anything, so I phoned them up. I wanted my device back, and repaird! Now they were telling me that I didn't agreed with the costs repairing it, and that the device is sent back to me (without the 42 euro bill). I didn't disagreed with anything, just wanted to got a status update, and my MDA repaired. so after phoning them for 30 minutes they told me they would phone me back after they founded out what went wrong...

The next day I got a phonecall from T-mobile. they appologised to me for all the delay, and the nice lady offered me 20 % discount on the next bill. but no repair can be done,..the device is sent back to my house, INCLUDING the 42 euro bill which I had to pay to the postman in order to receive the device. I got more angry by the second. I explained the whole story AGAIN to them, and asked what to do if the postman came to me and wanted 42 euro. "Well,..."just let it sent back to us, so we can repair the device" @$$@$@$%@$!#%%^ DAMN (getting angry again while typing this) I explained to them that 20 % discount on the monthly costs of 25 euro, is 5 euro discount. By their mistake several months ago (gprs) was was billed 255 euro! f*cking m*therf*ckers.

So the next day I phoned them up again,.. now I was told that the repair costs would be 700 euro,..and that the repair department assumed that woudn't pay that, so they give my MDA-Pro the status Total loss. BUT: now the department Lost and Stolen will give me a new offer. which will be sent to my home in 3 days. and it did,..the first thing that was right.

I received a new offer,..could get a new MDA-Pro for 139 euro,..but to use that offer I was forced to expand my contract for another year. Cause I had 1,5 year contract left it is now a 2,5 year contract, and still no broken device back, and no new device sent to me.

The next day (weekend passed by) I received my old device,..unrepaired and with no costs. but no new device. The new ordered device would be sended to my home in 2 days,..(this was last week)

Today I phoned t-mobile NL again asking them where my new ordered device is. I told the lady on the other side of the phone I had a VERY bad experience with t-mobile, costing me loads of money. and that I didn't have much converdence they would sent it to me correct. And I was right again....something went wrong ordering the new MDA-Pro for me. The lady told me stat the understands my complain, and offered me 200 free minutes calling....

So,.. T-Mobile SUCKS!