[Verizon Samsung Galaxy S III] Jshannon22:
Hey guys my phone is currently at Samsung getting repaired for free and it is taking quite sometime. Ive been left in the dark for most of the process. I'm wondering what I should be doing about this. I don't know if I should be complaining but what happened is pretty serious.

I got the gs3 (sch1500) when they first came out. First time I opted out of paying the extra warranty from Verizon. I wound up dropping my phone cracking the screen. The back plate is just too slippery. I still used the phone the cracks were not that bad the screen was completely responsive. I enjoyed the phone for the most part.

Skip to the Friday before new years. I was driving home from work. Had the phone plugged into the car charger (default Verizon one that I got with the phone). I was driving noticed a smell. Thought my brakes were locked up. Started coughing, then I turned on the ceiling light. Saw smoke coming from my phone. Pulled over unplugged everything. The bottom of the phone (charger port) was fried. Melted plastic not a whole lot (I don't want to exaggerate) but still more than anyone would want.

Friday night I submitted a ticket via web seeing how I didn't have a phone and it was after hours. I gave them my information, told them the story. They asked a bunch of liability questions (damage done, anyone hurt, etc). It ended with sorry can't help you now, you have to wait till Monday and contact the voice team. Before the weekend was over I received an email from Samsung, from the "president". I laughed that was who the sender claimed to be but none the less it was from Samsung America. It said they were sorry for what happened and that I could send in my device for evaluation. They overnighted a box free shipping. I sent my device out and they got it Friday the 3rd.

On Friday I got an email saying it was received and would undergo evaluation. During which they would decide if the product was truly faulty or if I intentionally ruined it. They also said the repair may be 70$.. After the evaluation period they would email me again and let me know if it would cost money or not etc. It said to go to the website and there was a link to services. When I typed in my ticket and info it didn't work .

I would talk to the web chat everyday after work everyday. Give them my ticket number and ask for a status update. Not super helpful but it was okay. Typically they say very little but tell me where my phone was. I was told it was undergoing evaluation for the whole week. One rep said the average eval process is 7-10 days.

Few days go by and I get an email from a Samsung tech saying the device made it to the service center and would be looked at. Coup!e days go by here nothing online reps say the same generic crap. I email back the tech asking for an update. He responds on friday. Saying it would be repaired and was covered by warranty. Also that I was quoted for a 7-10 day repair cycle. From that friday.

More time passes still checking with the online reps same old same old generic no help responses. I emailed back the tech and no response. I felt I have been very patient and calm during this process.

Is there something I should be doing ? I mean my phone did catch fire, and was quite dangerous. I have been calm for this long due because I was worried they wouldn't fix it and blame me and I would have to deal with that and have to fight them. I also feel they should of just send me a new one and been done with it. It costs them basically nothing and it would avoid a lawsuit. Not that I would want to do that. I just want my phone back.

Im not sure what I was looking for out of this post but its helping me vent and maybe something good will come of it.

Thanks for reading this.