[AT&T Galaxy Note 3 General] Dr. Evo:
I called AT&T a few days ago hoping to get some sort of deal, and I let the rep get to the point where HE offered me incentives to stay. All I did was called and state I wanted to know how much it cost for me to terminate my service as of right now? I left it at that, didn't mention anything about T-Mobile. He told me he'd check into it, and a few minutes later he came back with an answer.

The next comment from the rep was inquiring as to why I wanted to cancel service. I told him a very brief but truthful sob story about my finances, and told him it's really hard to stay with A&T, when T-Mobile offered my unlimited everything for only $70/month. I told him I was extremely happy with AT&T and honestly didn't want to leave, but money talks and I have to go where I can save a few bucks. The rep told me he really understood, and he was going to look into some things he could offer me, in hopes I'd continue to stay.

In short, I was given six months of free unlimited texting with equals a $20/month savings. He then knocked off about 60% of my bill for January, and then he gave me 5,000 additional rollover minutes to somehow try and compensate for unlimited calling. I should mention I have the 450 minute plan. He went out of his way to state he was able to give me thousands and thousands of minutes, if need be. I also think he would have offered me a mobile data deal, but when he found I never come close to exceeding my 3GB limit, he didn't touch on it. The changes were immediate, but I didn't see the rollover minutes added to my plan. Moreover, the 1,600 or so minutes I had, had completely disappeared!!

I called AT&T back the next day, and I honestly couldn't remember if I had 1,600 or 1,800 rollover minutes. I didn't want to lose out, so I told the female rep that I had 1,800 minutes that disappeared. So was very nice, put me on hold to do some research, and when she returned she mentioned the 5,000 minutes that were added, but told me the rep didn't put in a code that was needed to retain the original 1,800 minutes I referenced. So, she told me that she was going to re-add them! Turns out, they gave me lots more minutes, because now I have 7,976 rollover minutes!! The original 1,800 + 5,000 is only 6,800. So they gave me an additional 1,176 minutes somehow!

In addition, he was willing to offer me and on-the-spot upgrade, even though my contract doesn't end until March, but I told him that wasn't necessary as I already had a new phone with my Note 3.

Suffice it to say, I'm sticking with AT&T for a while! Very happy with the customer service I received from the two reps I spoke with. :cool:

And, from a personal perspective, I think it will be much harder for someone with several lines of service and/or lots of options and even higher-priced plans, to get the type of incentives I and some others were given. It's kind of hard to justify someone with five or six lines of service which includes several hot ticket tablets, claiming that they are in desperate need of a discount. If I were a rep, I would laugh to myself because I'd figure how in the hell can you have all of these lines open ... with all of these expensive phone and tablets ... and somehow you're crying that you can't afford it. I may break you off a small discount for a few months, but beyond that, I wouldn't give too much.