yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy Note 3] EtherealRemnant:
I know that T-Mobile doesn't void their warranty, even when you root a phone.

However... I wasn't sure how that worked on trade ins.

I called the store today and the training that they've gotten regarding ANY trade-in is just to make sure that there is no water damage, the screen isn't cracked or otherwise damaged beyond hairline scratches and that the device powers up.

They said that since they just refurb them anyway, they aren't concerned with anything else.

I think I've pretty much made up my mind to go for the Note 3 in light of this information. Especially since I don't hear about overheating with it like I do with the Nexus 5, the G2, and the Z1. Apparently the G2 gets so hot that it actually reboots... Too close to home for me with all the issues with rebooting the G2x had. I can't see myself wanting a GS5 and the HTC One+ looks like its just a marginal upgrade to the One. I'd consider waiting for it if I could get confirmation it was going the have the Snapdragon 805 but Qualcomm themselves have said devices using it will be out in the second half of the year so really, I can't go wrong with upgrading to the Note 3 now.

I'm going to do just a little bit more research to make sure it doesn't have the thermal issues but so far, it looks like a green light. Hopefully it doesn't take much work to get N9005 ROMs to work on N900T models.

Thanks everyone!

And when it comes to the Jump upgrade period, it depends. If you get your upgrade at 0 down, its still a savings at the 1 year mark. Besides that, the monthly cost for Jump is only 2 bucks more than insurance and warranty were by themselves and its the same price if you had the 11.99 that the Note II and Note 3 required. If you don't upgrade often though, the benefits definitely diminish.
[T-Mobile Samsung Galaxy Note 3] Erckul:
Thank you so much for this thread, everyone. I got the Note 3 not knowing about Knox and was hesitant to root it. After reading this thread, I'm going for it.
[T-Mobile Samsung Galaxy Note 3] BACARDILIMON:
What ever rom you decide on installing just read the tread and follow the op carefully

TWEAKED 1.0 NOTE 3
[T-Mobile Samsung Galaxy Note 3] Erckul:
no problem there. I've rooted phones before, so I realize the potential damage.
[T-Mobile Samsung Galaxy Note 3] seshaz:
We don't check for root just do a 3 point inspection you'll be fine
[T-Mobile Samsung Galaxy Note 3] nlarge:
I turned in s3 with cyogen... they only care if it boots up...

For now anyway
[T-Mobile Samsung Galaxy Note 3] DreamOperator:
+1

Coming from the Galaxy Nexus, I forgot about stuff like Knox. Good to know it shouldn't be an issue. Been rootin' and romin' since the D1 and haven't ever had to return a phone for anything related.
[T-Mobile Samsung Galaxy Note 3] jinda628:
I'm interested to know either. I've always been rooted on my Note 2. I have the Note 3 now but still unrooted because of Knox. I have Jump too so if rooting/flashing will not disqualify me from Jump then this is good news!
[T-Mobile Samsung Galaxy Note 3] HappyBirthday:
Here is a link to the JUMP terms and conditions:

http://support.t-mobile.com/docs/DOC-7271

Please read it and all other related docs and you will not only find no mentions of Knox, Knox flags, custom ROMs, rooted, etc, etc etc,. In order to qualify the device you have must be in "good working order" at the DISCRETION of the Tmobile employee. It then goes on to state that good working order means the phone turns on, screen isn't cracked, and no water damage.

That's it. Happy rooting fellow Tmobile Note 3 users who have Jump :)
[T-Mobile Samsung Galaxy Note 3] MvP77:
I've turned in my HTC One with S-Off. Just put a stock ROM on it before I turned it in. All the rep did was made sure it booted up, didn't check the boot loader.
[T-Mobile Samsung Galaxy Note 3] MadJoe:
Honestly if you value the protection service, and the other benefits of JUMP, you're only paying $2 a month for the early upgrade privilege. Less in the case of the Note since its handset protection is more expensive if I remember correctly.
[T-Mobile Samsung Galaxy Note 3] roseofdarktears:
I just recentally got a Note 3 on T-mobile in November; I had turned in my old Gnexus that was currently running cyanogenmod for some small trade-in value (35$ for it) and I had asked the rep directly if rooting and such would effect my warrenty if i had opted into JUMP; he told me no and that all their employees there root their phones, and that if the rooting/flashing process itself hadn't directly damaged your phone then it's fine and you will only be voiding the OEM warrenty. He said they only check for water damage and device effecting screen cracks beyond that they basically just open up the settings menu and factory reset the device, you can opt to do this yourself in-store for information security as well.
[T-Mobile Samsung Galaxy Note 3] fetalp:
Ok so I just returned my G2 to tmobile and jumped to the note 3. They just checked the phone booted and was good to go. Jumping only costs the tax of the phones since they are 0 down. I paid 47 for my Note 3.
[T-Mobile Samsung Galaxy Note 3] abn.geek:
Not sure about JUMP, but if the experience I had returning an LG G2 a few days ago is any indication, you're fine. The guys in the store couldn't have given a crap less about the software. The one who helped me just gave it a quick glance for damage, checked to make sure the accessories were there (charger etc.) and rang it up. He didn't even wake it up from sleep...

Tomorrow I'm going to go back and return my 2nd phone to them in under a week. I LOVE the Nexus 5, but unfortunately I absolutely have to be reachable while on call for work, and the T-Mo signal is just too unreliable at my house. WiFi calling feature is going to be a must.

Anyway, bottom line is that I have every confidence that they won't give you any crap about rooting/flashing with JUMP.
[T-Mobile Samsung Galaxy Note 3] Hero746:
What are the chances that T-Mobile will change its JUMP terms and agreements to include an unrooted/Knox tripped phone? They may accept them now, but if they get a large influx of Knox tripped phones they may not accept them in the future.
[T-Mobile Samsung Galaxy Note 3] EtherealRemnant:
That was my next question but honestly, T-Mobile has generally been pretty okay with people modifying their phones and since there are reports of people getting the KNOX flag reset at service centers, it doesn't seem likely that its a hardware thing but a low-level highly protected software thing.

There's also SafeStrap for those that don't want to worry about tripping the flag too.
[T-Mobile Samsung Galaxy Note 3] dal71:
I just dumped Verizon on both my wife's and my Note 2 today.

T-Mobile is paying the contracts off.

In any case, when I called the guy and asked if there would be any problem with trading in two rooted phones he couldn't have cared less.

When we went in he only looked them over for physical damage and then insured that they would turn on.

After setting up our new Note 3's he factory reset both our old phones.

No fuss, no muss.
[T-Mobile Samsung Galaxy Note 3] papeshfoo:
Pardon my ignorance, but What is this KNOX everyone is talking about? I'm trading in my HTC One tomorrow for the Note 3, so wondering what it means
[T-Mobile Samsung Galaxy Note 3] CeeMillz:
Can confirm they do not check the Knox counter. I just left the store and each of the 4 employees had their phones rooted and actually asked what ROM I was running. I told them I was really hesitate about it and the guy assures me they don't check just to make sure you just go back to stock with no water damage or cracks.
[T-Mobile Samsung Galaxy Note 3] DocRawk:
I talked to a couple guys at my tmo store yesterday. They said that rooting doesn't matter at all for trade ins. They didn't even know what Knox was. That didn't really sit as well for me. Seems like something that could change overnight if it becomes a warranty issue on refurbished phones they are trying to sell. I'll be using safestrap if I decide to change ROMs. For now, root de la Vega with the stock ROM is fine for me.

Sure would be nice if a reset was figured out.
[T-Mobile Samsung Galaxy Note 3] h3ck:
I honestly don't think that T-mobile cares if it's rooted or not. It doesn't hurt to reset the Flash Counter. However, I'm curious to see what happens. Could you let us know what you do on the 19th?

Also in case you care about a random person's two cents, I personally also considered the LG G2 and Note 3. Ultimately I went with the Note 3 due to the brand equity (better resale, support, track record) and because I had bad experiences with the atrocious phone that was the LG G2x. I hear so many good things about G2, but I think the Note 3 is still a better phone overall. The S pen functionality alone is worth getting the Note 3 for. Either way good luck and keep us posted.
[T-Mobile Samsung Galaxy Note 3] jpeterson066:
I just went to the T-Mobile store today to do my first jump upgrade. I wanted the note 3 and they told me I had to pay 300 dollars down and $16 a month, said I wasn't eligible for the $0 down because my account wasn't 3 years old yet... Those bastards man I was soo excited to trade my nexus 4 up to a note 3 :(((
[T-Mobile Samsung Galaxy Note 3] Eric214:
I came from VZW last Friday (1 week ago) in the paying the ETF program and the girl i was talking to said i had to trade in a phone but i wanted to keep and sell my S4 (i'll get more for it selling it). So i went home and got my old Bionic and told her it's rooted. She just asked it it was on stock or not. Since it wasn't she just asked me to load the stock ROM since they plug it into their system to do the eligability thing. I still had the SafeStrap installed so that didn't even matter.

So the only thing i would say is just put it back on a stock ROM to be on the safe side.
[T-Mobile Samsung Galaxy Note 3] papabear:
So, what I am gathering from this is that Jump is the same as the insurance stuff + the possibility of upgrading? I already have the premier bundle crap. But Jump would actually be a couple dollars less for me to switch.

While searching the interwebs I found this:

http://support.t-mobile.com/thread/55580

For the purpose of exchanging the device, do not think it matters. I do not even really think it matters anyways. But, you never know. Stranger things have happend.
[T-Mobile Samsung Galaxy Note 3] parsa5:
I used my jump 3 days ago and I rant into a somewhat similar situation. I had to put down 100 instead of zero down to switch from the HTC One to the Note 3. They told me that after the one year mark(4months from now) I will be in credit class "a". So it more then likely has to do with your current credit.
[T-Mobile Samsung Galaxy Note 3] jpeterson066:
Yeah I know now, I called customer care to get some more clarity on why, thinking it was maybe because I didn't wanna give up my N4 as I only owe only ~$80 left. Apparently your credit doesn't matter anymore after three years, I'm clocking in at only 1 year and 2 months so far.
[T-Mobile Samsung Galaxy Note 3] altimax98:
Does any employee know if they rerun credit for those of us who had excellent credit when we started the plan? It would be mighty annoying to have a credit check (even for just the score) every time I JUMP.
[T-Mobile Samsung Galaxy Note 3] JFizDaWiz:
If they do it like AT&T it's an internal credit check and doesn't go against your credit score.
[T-Mobile Samsung Galaxy Note 3] altimax98:
But I wonder if they do it within 12 months of the first ping.. IIRC any check that returns a score goes against you, its the delinquent check w/o a score that doesn't...
[T-Mobile Samsung Galaxy Note 3] seshaz:
No credit check
[T-Mobile Samsung Galaxy Note 3] altimax98:
Thanks, checked your profile for confirmation :)
[T-Mobile Samsung Galaxy Note 3] seshaz:
No problem any questions just pm me
[T-Mobile Samsung Galaxy Note 3] altimax98:
I do actually have one, and this could pertain here.. What is the expectation for extras upon delivery of the device?

Battery, battery back, charger, charger cable, box, manuals?

Also is the SIM fee charged? What if you go from micro to nano?
[T-Mobile Samsung Galaxy Note 3] seshaz:
Sims free, phones have a charger and come with a battery and most have headphones
[T-Mobile Samsung Galaxy Note 3] altimax98:
I meant what do I have to turn it in with?
[T-Mobile Samsung Galaxy Note 3] seshaz:
Just the phone
[T-Mobile Samsung Galaxy Note 3] altimax98:
I am gonna end up with so many chargers from JUMP... I can't wait lol
[T-Mobile Samsung Galaxy Note 3] seshaz:
Lol I have like 23 chargers. It's great.like I said if a rep tells you anything different than what I've told you just pm me I've probably been with tmobile a lot longer than them.
[T-Mobile Samsung Galaxy Note 3] evodon84:
What about returning a phone within the 14 day exchange/return/restocking period with knox tripped? Coming from a N5 I don't feel like I can judge how much I like the phone without flashing a CM based rom which I know will trip knox. I have used MOP to flash a custom TW rom without tripping the counter but I'm not liking it. I do however love the battery life...

Anybody tried exchanging a phone with Knox tripped?
[T-Mobile Samsung Galaxy Note 3] altimax98:
I've been through about 5 HTC Ones for various issues (needless to say I'm JUMPing on day 1 for it lol) and they have all been sent back S-Off and unlocked with no issues thus far
[T-Mobile Samsung Galaxy Note 3] eleciv:
When returning within 14 days there is a $50 restocking fee. Other than that it's just a basic check over ie screen water ect. Just went through it with my wife's phone.

---------- Post added at 09:45 PM ---------- Previous post was at 09:44 PM ----------

Edit: the restocking fee is if you just don't like the phone.
[T-Mobile Samsung Galaxy Note 3] evodon84:
Thanks guys, I can confirm that they barely looked at it when I traded it in, lol. but I hadn't tripped Knox anyways.
[T-Mobile Samsung Galaxy Note 3] dugryce:
I exchanged my phone today with Knox tripped and the phone rooted...no questions asked...thought there was a sensor issue involving gestures. Now I'm a little gun shy when it comes to rooting...think I'll use MOP to install custom ROMs...
[T-Mobile Samsung Galaxy Note 3] M5Rahul:
Any way to exchange the white one for a black w/o the $50 restock fee ? I got it for my GF and she ended up getting the S4 .... I don't wanna be stuck with this white one, but when I asked for a color exchange the rep said there would be a restock fee for the white one... I'm within the 14 days...but it would suck to pay $50 !!

Any ideas ? :angel:
[T-Mobile Samsung Galaxy Note 3] deeje00:
Your changing phones. Your gonna have to pay the restocking fee It's not a manufacturer issue.

Sent from my Galaxy Note III
[T-Mobile Samsung Galaxy Note 3] j0a0a7:
Jump exchange

I was surprised how fast and easy the jump upgrade went. Only took my phone did leave the charger and cable on the car just in case they asked for it but they didn't. I went from a S4 to a Note 3. I did odin back to stock 4.2.2 on my S4 but when I checked the status the phone said modified. Only thing they did was check the phone for physical damage and water damage. After that they power up the phone do a quick test and that was it. So far I thing it should be fine unless Samsung says anything about it hoping not.
[T-Mobile Samsung Galaxy Note 3] bladehawk:
Rrooting with the De La Vega method won't trip Knox. Have Wanam xposed show the custom recovery as Stock and you're done. If you're really concerned hide the icons for Wanam, SuperSu and Xposed (and any other root app) and they shouldn't suspect anything, They may not care if it is tripped anyway. They'll probably rebuild the software as part of their process and they can reset Knox.
[T-Mobile Samsung Galaxy Note 3] ihidbehindmusic:
No sir, that's one of the main reasons the restocking fee exists. The only time we wave the fee is if there is an issue with the phone and you exchange the device with the exact same device. However if they were out of white one you may have different luck.
[T-Mobile Samsung Galaxy Note 3] M5Rahul:
Well, went in and the rep was kind enough to swap it out w/o the fee..

All is well now :D
[T-Mobile Samsung Galaxy Note 3] Nerowoof:
question about the phone you trade in?

Hi all,

I currently have the galaxy S4 but I still have my Galaxy S2 that I kept after i upgraded.

Is it possible to trade in the S2 and keep my S4 or does it have to be the current phone you are on?

I could always just switch my sim card to the S2 and bring it in?

Sorry if these sound like stupid questions.
[T-Mobile Samsung Galaxy Note 3] altimax98:
My bad wrong thread lol....

Deleted to avoid incorrect information
[T-Mobile Samsung Galaxy Note 3] Nerowoof:
Yes it is and thank you much for the answer.
[T-Mobile Samsung Galaxy Note 3] marcoxx626:
Wrong, If you're going to jump it has to be the phone you're currently paying installments on. In this case his S4.
[T-Mobile Samsung Galaxy Note 3] asianflavor:
Sorry to interject, but he was talking about the Jump! program, not the Uncarrier plan.
[T-Mobile Samsung Galaxy Note 3] altimax98:
Your correct I was in the wrong thread lol
[T-Mobile Samsung Galaxy Note 3] asianflavor:
No problem at all. +thanks to ya!
[T-Mobile Samsung Galaxy Note 3] satannik:
If that was in my store he would have been written up and sent to HR
[T-Mobile Samsung Galaxy Note 3] krelvinaz:
Good thing he didn't go to your store.
[T-Mobile Samsung Galaxy Note 3] altimax98:
Friend swapped a Note 3 for a iP5s and didn't pay a fee either
[T-Mobile Samsung Galaxy Note 3] M5Rahul:
heh.. :rolleyes:
[T-Mobile Samsung Galaxy Note 3] jesus2282:
Just jumped from note 2 with knox warranty void without any issue at all. The rep didnt even look at my old phone, I even asked about knox and rooting. He replied "what is knox?"
[T-Mobile Samsung Galaxy Note 3] stevessvt:
Any more recent trade ins of knox tripped phones on the jump program? They still oblivious and/or don't care about knox being tripped?
[T-Mobile Samsung Galaxy Note 3] Steve Lazarus:
Knox is ridiculous, should have been better thought out by Samsung....Should have been an option for a business line of phones, your average Joe doesn't run around living the life of Jack Ryan :cowboy:.....Poorly thought out IMO....
[T-Mobile Samsung Galaxy Note 3] dustrho:
+1

I rooted mine days after getting it, but have been hesitant flashing recoveries/ROMs on it because of this JUMP concern. I think I'll have at it now. Thanks everyone for providing input to a cloudy subject!

---------- Post added at 11:20 AM ---------- Previous post was at 11:11 AM ----------

I guess my question would be the following... if TMO doesn't care about people changing their bootloaders or flashing custom recoveries/ROMs, then why does Samsung provide Knox in the first place? Kind of defeats the purpose, doesn't it?
[T-Mobile Samsung Galaxy Note 3] stevessvt:
It's meant for people to use that need high security on their phone. Not the average consumer. But I originally bumped this thread to get more recent experiences from people using the jump program, to see if anything has changed in T-Mobiles line of thinking has changed since this thread was started.
[T-Mobile Samsung Galaxy Note 3] rstokc:
I emailed t-force customer service with this question and there response was that a Knox tripped phone is not eligible for a jump upgrade because 1) it doesn't meet the definition of eligible device because it no longer runs software as designed by the manufacturer (the Knox layer no longer functions) and 2) it was intentionally damaged (Knox is a blown efuse)
[T-Mobile Samsung Galaxy Note 3] stevessvt:
Thats a pretty canned response from TMo, but it seems like in practice the stores dont seem to care. At least it used to be.
[T-Mobile Samsung Galaxy Note 3] djtheraven:
If you have warranty just warranty the phone before you jump it. ... case solved
[T-Mobile Samsung Galaxy Note 3] rstokc:
Every actual anecdote I've seen posted agrees that they didn't have trouble upgrading. However, the S5 will have Knox and it will sell millions more than the note 3, so whether t-mobile will continue not to care remains to be seen.
[T-Mobile Samsung Galaxy Note 3] chipworkz:
With the recent price increases for the Unlimited plan and the change in Corporate discounts, they may start caring more about things like this.

In my opinion, you should only trip Knox if you are willing to take the chance. Unless they officially say that it doesn't matter, the tide could turn at any time.

Time will tell but I am not liking what I am seeing from T-Mobile as much as I did before I switched to them. I find this whole un carrier thing to be getting really old.
[T-Mobile Samsung Galaxy Note 3] dkb218:
When I signed up for Jump, Knox tripping was not a reason to be denied an upgrade. That's the contract I signed and the one T-Mobile will honor.
[T-Mobile Samsung Galaxy Note 3] cwwjr1681:
Ok Let me just add something. I spoke with a tier 3 tech. He said the knox flag void the warranty with Samsung NOT t mobile. He was actually on a rooted note 3 himself! To be honest this did not surprise me. The first note 3 I bought was a lemon. The touch screen stopped working after 1 month. I contacted tmobile they sent me a new one and told me since I had the jump warranty just put my old one in the same box and send it back. the NEW one they sent me? Had knox tripped! lol! This proves they just referb the phone and do not care. ;) Worse case senario I flash it back to stock and claim ignorance lol It will work since I am on a refeb phone :P

Hope this helps ppl
[T-Mobile Samsung Galaxy Note 3] RomanHelmet:
I just wanted to come in here and give you guys my experience. I am having some trouble with my device so I took it to my local tmo store to process a warranty exchange. The guy poked around on my phone and asked me if I was rooted. Stupid me, I should have feigned ignorance, and more importantly probably should have unrooted it before I took it in there. He basically said that he can't process a return for me since it's rooted and they have to put that into my case notes. He did tell me though that he didn't want to see me get screwed over and suggested I unroot back to stock and take it into a different tmo store, since the case notes won't be in their file. He also suggested that I just call into the tech support line. Tech support was able to process a warranty exchange for me. I'm just waiting on the new device to arrive now. But time will tell if they end up caring that I tripped my Knox flag. I'll come back and update after I send back my old phone.
[T-Mobile Samsung Galaxy Note 3] rstokc:
I'm an attorney and I've read the jump terms and conditions carefully and t-mobile absolutely can use the definition of eligible device to deny a jump upgrade on a Knox tripped phone if they choose to do so.
[T-Mobile Samsung Galaxy Note 3] jasmineee:
I have my first jump Tuesday! Just got my replacement device in today (had to file a claim on the cracked iPhone I currently have) Cant wait to be back with the note 3. I don't know why I returned it before.

Already bought and Sview new memory card and galaxy gear. :o

and im glad to see in the other post you only have to return the phone. I just got another set of apple earbuds to add o the collections :good:
[T-Mobile Samsung Galaxy Note 3] dkb218:
I've read them also and there are only 3 reasons you can be denied a Jump upgrade and Knox tripping isn't one of them. I've been on Jump prior to the recent changes that were implemented. My agreement with T-Mobile was signed when the original language was enforce and I will hold them to that.