yashsingh1/xdaforums huggingface dataset:
[Verizon HTC One (M7)] Frankie1588:
What raffle is everyone talking about?
[Verizon HTC One (M7)] Chilidog:
HTC One m8 raffle, closes Tuesday at midnight.

http://www.android-edge.com/forum/viewtopic.php?t=8743

M8 Raffle
[Verizon HTC One (M7)] Frankie1588:
Thanks! I may give it a shot.
[Verizon HTC One (M7)] Chilidog:
Good luck haha now we should probably get back on topic...

How did you guys go about getting a Verizon replacement sent? I am not the account owner so idk if I can do it.
[Verizon HTC One (M7)] Frankie1588:
I know this is not the thread for it, but I feel that I was most active in this thread. It's been fun guys but I sold my phone today. I am likely purchasing the M8 in the next few days. I hope to see some of you on the other side at some point! Best of luck! The M7 was a fantastic phone. I will miss this particular sub forum.

To stay on topic: Chilidog, I would contact Verizon customer care. Do you have insurance on your phone?
[Verizon HTC One (M7)] Chilidog:
Just got 2 replacements sent yesterday thanks for your help and good luck with the m8.
[Verizon HTC One (M7)] Frankie1588:
I really do hope they work out for you. I also hope you don't get a replacement with 4.4.2! The pink tint is the only real problem with the M7 (that and no current S-OFF on 4.4.2).

I felt a bit sad shipping off my phone haha. I probably will continue to feel regret until I do get the M8. :p
[Verizon HTC One (M7)] Chilidog:
It will be interesting to see who gets root first... M7 4.4.2 or m8...
[Verizon HTC One (M7)] Frankie1588:
Sonic was actually posting in the M8 forum looking to get CID information. He said he was going to have some news in a few days. Hopefully he has some good news for both the M7 and M8. It will probably be Java card related. :fingers-crossed:
[Verizon HTC One (M7)] zetsumeikuro:
Once I get my phone back from HTC hopefully it's not 4.4.2. If it is I'm sending it right back to Verizon and selling my stuck pixel s-off/bootloader unlocked device and moving on from HTC once again. I have been in their "repair" process for 1 1/2 months now it's sad.
[Verizon HTC One (M7)] Frankie1588:
What would your next phone be? Best of luck! I was so crushed when I quickly opened that package from HTC only to see 4.4.2. I checked that before I even checked the camera! Getting my phone back with 4.4.2 and losing S-OFF is really what drove me to sell. That and the impending release of the M8.
[Verizon HTC One (M7)] zetsumeikuro:
Maybe a dev edition note 3 or a LG G2 until something better comes up.
[Verizon HTC One (M7)] Chilidog:
Ya I feel bad for you man
[Verizon HTC One (M7)] Dark Jedi:
Guess you will have to sell it at a reduced price for the stuck pixel. Might have a hard time selling it. Have you thought of trying to talk to HTC with all the issues you had with them and the m7. To see if they would replace it with an m8 to make up for the trouble you have experienced. Worth a try and they might do it.
[Verizon HTC One (M7)] zetsumeikuro:
Most people don't care about stuck/dead pixels if you really can't see them during normal usage/videos/games etc. I'm sure someone will jump on it since it is still s-off/bootloader unlocked. I've talked to them on the phone marked them down hard on the online surveys and they just spam me with phone calls asking why. Honestly if they were going to do something else they would of done it by now instead of making me go through another exchange. 1st repair dust/hair under screen, 1st exchange = super purple tint and I'm awaiting the 2nd exchange but I have my doubts. Chances are I will be selling it my mophine case and new mime protector on ebay or swappa once I get a different phone. After this point I think I am just done with HTC. I could of just kept playing phone swap with Verizon and had better odds instead of wasting $50 and waiting for nearly 2 months to end this process and get a new phone..
[Verizon HTC One (M7)] Dark Jedi:
Sometimes you need to bring it up. If you don't want to try that route then its your choice. I just know with all the issues the thunderbolt had over time people got rezounds as replacements because they asked about it due to the fact that they had so many issues with their bolts. Just thought I would throw that as an option to you. See how much they want to make things right and make you happy.

You are the only person I seen that had the stuck pixel issue. I am just glad I don't have it on my one. I do have the camera tint issue but waiting till there is a root exploit for the 4.4.2 before I send it in. Just in case they decide to just put that on my phone. I have till Oct to send it in.

I wish you the best on what you choose next and hope it treats you better than your one has.
[Verizon HTC One (M7)] zetsumeikuro:
Every one I've gotten brand new out of box about 6-7 at best buy idk had stuck/dead/hot pixels. My friends sprint variants have purple tine and dead/stuck pixels. Thanks I hope my next endeavor will be a lot better than this.
[Verizon HTC One (M7)] brholt6:
Have you tried checking out other non HTC phones to see if you can spot dead, hot or whatever pixels? I've got a few friends with the One and I've never seen any type of dead pixel. Regardless, the way you've been treated with customer service, I'd probably pack my bags too. I must have gotten lucky...I sent mine in on a Monday and had it back that Friday.
[Verizon HTC One (M7)] Chilidog:
So on Tuesday we called Verizon and they sent replacement for my me and my mom's bad cameras and I just got them and they look almost perfect with good cameras and on 4.3 haha I guess I'm just lucky

Edit: Looks like I spoke too soon... One of them has a black spec under the screen but the other one is good.
[Verizon HTC One (M7)] jeremy81:
That was exactly my experience. It's been 2-3 weeks now and it's still working great. Be sure to save your tracking numbers on the returns though. I mailed my return back the same day we received the replacement and it took 1.5 weeks for it to get from Tulsa to Dallas(usually takes 1 day) and we were already getting text from Verizon reminding us that we would be charged full price for the phone if we didn't return it. Thankfully it finally turned up.
[Verizon HTC One (M7)] monkeybiz:
I actually did this two days ago. Although, rather than send the device to HTC, I went to my local Verizon store.

The service rep I worked with acknowledged the problem, checked the headphone and power/data ports for water damage (I assume) with a tool that either was or looked like an otoscope, asked me if the device had ever been exposed to liquids, checked if I had insurance, then overnighted me a phone at no charge.

Since I had a launch day One, my big concern was getting something preloaded with 4.4.2, which would preclude rooting it. Well, I lucked out and got one loaded with 4.3. So now, my new hotness S-OFF'd One is sitting in my pocket, and my old and busted S-OFF'd One is getting ready to be returned to stock and sent back to VZW.

I'd say that this was a triumph. I'm making a note here: HUGE SUCCESS. It's hard to overstate my satisfaction.
[Verizon HTC One (M7)] zetsumeikuro:
Yes I have seen it on other devices but as you stated I am sheerly fed up with HTC cause of the poor service. I already nabbed mint rooted unlocked LG G2 off of Swappa today and will be selling my one once I get it.
[Verizon HTC One (M7)] BygSii:
I posted this in another discussion thread, but my question deals with the purple camera issue and sending my phone in to get replaced, so I'll post this here as well. Thinking about going locked and s-on so I can get my purple hue and watercolor camera issues fixed. This 4.4.2 that we speak of, is there anyway to run a wireless tether app? I have the unlimited data, and need wireless tether to use my iPad at work, and ironically part of my job is to sell Verizon phones. I can either A. Keep my phone the same and enjoy S-Off Unlock and Root access with wireless tether through Foxfi and enjoy just about everything. B. S-on and Lock to send to HTC to get my camera fixed, but htc will most likely change the main board out giving me 4.4.2 and having a functional camera but no WiFi Hotspot. Or 3. Sell what I have with accessories for probably around $450 and use that towards a One Maxx or M8. What are your thoughts XDA forums? I get my "backup" phone a droid razr Maxx next week, so I'll be fine without a HTC Phone for a couple weeks.
[Verizon HTC One (M7)] Dark Jedi:
Option C. Send it in and if they do put 4.4.2 just use jcase weaksause and root your phone.
[Verizon HTC One (M7)] brymaster5000:
Thankfully we have root and I can now send my phone in. I waited too long to get it fixed.

Sent from my Lunar Ecliptic One.
[Verizon HTC One (M7)] BygSii:
If I send phone in S -Off, will I receive it back that way?
[Verizon HTC One (M7)] Chilidog:
No you will receive a 200$ bill.
[Verizon HTC One (M7)] Dark Jedi:
They also seem to be replacing the motherboard also so even if they took it rooted it would come back unrooted.
[Verizon HTC One (M7)] BygSii:
So of they are replacing the motherboard, camera, and aluminum, are they practically giving us a whole new phone? Has anyone taken before and after pictures? Or noticed that their aluminum speaker grill was the same or was brand new? Are their reports of getting back a near perfect phone? Or are their reports of, "Well, I got my phone back, but I still have this huge scratch on my screen."?
[Verizon HTC One (M7)] BygSii:
Found the VZW M7 RUU download, but link is broken. How am I supposed to S-On, lock, and send my phone in?
[Verizon HTC One (M7)] brholt6:
They replaced my camera, nothing else. I posted before and after pics towards the beginning of the thread. My phone came back with fewer gaps...all aluminum was the same.

---------- Post added at 06:47 AM ---------- Previous post was at 06:45 AM ----------

Get the one from Santod's stock Rom/Firmware thread.
[Verizon HTC One (M7)] Durmant:
I just got mine back on Monday. They only replaced the camera portion I believe. My IMEI is still the same. My screen protector was still on the phone and all my little dings on the bottom edge of the aluminum are still there. The camera works fine now though!
[Verizon HTC One (M7)] BygSii:
Insurance for $600 is $10. HTC will quote me a price on the aluminum speaker grills, and I'll get back with you all on that. Does HTC work on the Weekends? I'm using my Nokia 822 that I got for $60 on eBay in perfect shape, damn good phone, any must have Windows Apps i should download till I get my HTC One back?
[Verizon HTC One (M7)] brymaster5000:
I sent mine in finally last Friday. It's currently in the plane home. Should arrive by Friday. They replaced the camera, microphone, and display. It was a super fast fix....here's hoping. I will post before and after when I get my phone back.
[Verizon HTC One (M7)] Jrocker23:
They do replace other parts. My motherboard and aluminum were replaced as well as a different serial #. I can tell my phone is new. Its came with all new wrapping as well
[Verizon HTC One (M7)] oops_iv:
woops

I just sent my phone in .. re-locked the bootloader but forgot to put it back to S-On .. They just notified me that itll be $200 to fix .. A-holes .. The purple camera has nothing to do with me S-offing .. thanks .. Time to get it back and get a refurb from vzw :/
[Verizon HTC One (M7)] lancasterv3:
I feel your pain, same thing happened to me.
[Verizon HTC One (M7)] oops_iv:
Did you just deal with it? or did you try going to vzw or insurance?
[Verizon HTC One (M7)] lancasterv3:
Unfortunately I bought the one from best buy without insurance and it was several months after the purchase. Fortunately kit kat improved my camera to a usable (not ideal) state. So ultimately I just dealt with it. The one things that really upsets me is HTC and the way I was treated. I posted my experience in detail in this thread on page 17. You can try the roulette game with vzw and hopefully it will be fruitful for you.
[Verizon HTC One (M7)] Chilidog:
Verizon is the best way, you have nothing to lose.
[Verizon HTC One (M7)] oops_iv:
I just called them and the "escalated" me .. sounds like the same ordeal .. They said it could take up to 3 biz days to responed .. Im wondering what would happen if I have the phone shipped back, S-On, then try again :p
[Verizon HTC One (M7)] lancasterv3:
If they haven't voided you're warranty I would go for it. They nuked my warranty and sent me a nice letter telling me that it was gone.
[Verizon HTC One (M7)] tigerscorp21:
Learned to live with it

Guess I will have to wait for the M9 and hope they fix it then.
[Verizon HTC One (M7)] brholt6:
The ****ty thing about your situation is that HTC tweeted a while ago (I posted a picture of the tweet in this thread I believe) that being S-Off alone does not void warranty.
[Verizon HTC One (M7)] lancasterv3:
i know i intentionally left my one s-off due to everyone's success rate. I also used this as an arguing point, but HTC stood fast and ultimately destroyed my warranty. I can understand if i messed something up and was trying to have HTC foot the bill, but a known hardware issue that is prevalent across many devices .... come on. I love the phone but I am considering going to another vendor after this whole ordeal.
[Verizon HTC One (M7)] BygSii:
I should be able to send my phone in S-Off. Especially if somebody paid full price for their device, like me. I paid $600, In cash, to you guys, HTC, to support your product, and I receive a device that is faulty, and has a messed up camera. So if I want my device fixed, I should be able to do whatever I want to my device, since I am supporting your company in full, and received a defective device. If it means that I have to S-On my device before I send it in, then so be it, but I'm the customer that is keeping you, HTC, in business.

I sent mine in on Wednesday priority mail, S-On. It's been three days later, no call or email from HTC. I want a new camera, a new board, a new battery, new aluminum, I would love a whole new phone. I'll have to wait and see what they do. We should do a vote on how peoples phones come back. Some have said all they did was fix the camera, while others have said that they have pretty much got a whole new phone back.
[Verizon HTC One (M7)] brholt6:
Sorry...long Friday.
[Verizon HTC One (M7)] brymaster5000:
Before

After

Sent from my Lunar Ecliptic One.
[Verizon HTC One (M7)] Chilidog:
Can't see
[Verizon HTC One (M7)] BygSii:
Damn! That's a huge difference! I like how your old pink camera was pink everywhere, with no watercolor marks. Mine has very bad watercolor marks on the corner. HTC got my package today. No email or phone call. Is that normal when they receive your phone? Do you have to wait until day two that HTC has your phone to hear back from them?
[Verizon HTC One (M7)] BygSii:
Read entire thread, nothing on this subject. I received an email with an update on my HTC One saying that it had been repaired, and that it has been shipped, with a new tracking number. Here's the thing, my new HTC Ticket # Number and Serial Number to look up the status of my Repair is the same as it was when I first sent it in. Does this mean I have the same phone being sent back to me? Or does this not mean anything? Will I only know what I get when the package arrives and I open it? The email I received never said that they did this to it, or replaced this, or fixed that. Where do I get that information?
[Verizon HTC One (M7)] Dark Jedi:
It will be your same phone just different internals. Maybe HTC is just getting lazy in posting what parts was replaced. Just call them and ask them to tell you what was replaced as it's not on the repair ticket like it should.
[Verizon HTC One (M7)] BygSii:
I like your idea of calling them, but honestly, for them to fix a camera problem, at practically free of charge, and with them probably being busy all day, I don't think I want to bother them with a phone call, I'll just wait till Friday for my surprise.

I'm going to bring up packaging weight and shipment type, as I see, and I think that no body else has brought this up. Looks like my package is a total weight of 1 pound. This seems pretty high. The phone it self is what? A third of a pound? Slightly over 5 oz? With cardboard or packaging maybe a half pound or 7 or 8 oz? Does UPS just label anything under 1 pound as 1 pound? I don't think they do that, I think they like their mail to be more specific on weight, if they are shipping hundreds of items cross country in the back of their trucks. They need to be within a certain weight and they wouldn't want to be estimating everything to the nearest pound, you would think. 1 pound, that's like sending me a whole brand new phone, packaging, usb, headphones, and all. Has that ever happend to those few who have received new phones? Or if you phone was shipped Back UPS, do they stuff it with a half of pound of bubble wrap or something? That would be like a box the size of an Xbox One! That's a huge box!
[Verizon HTC One (M7)] Dark Jedi:
I think it's the lowest weight they go with for labels. My wife just got a replacement droid 4 from Verizon. The FedEx label on the box said 1 lb. So I think anything a pound and under is charged as 1 lb rate fee.

Could call ups about if they charge the same rate for packages 1 lb and under.
[Verizon HTC One (M7)] brymaster5000:
Mine came back with a new camera, microphone, and touchscreen.

Sent from my Lunar Ecliptic One.
[Verizon HTC One (M7)] oops_iv:
So I finally talked to the HTC rep, they wouldn't budge .. He was really trying to sell me on fixing the phone through them. At the end of the day I caved and paid $125, instead of $200, to have them replace the mainboard and camera, and to make sure my compass wasn't 20 degress off center (b/c it was driving me nuts lol.) Hopefully I'll get it back early next week. I'll report what they replaced as I took a bunch of pictures of the phone before shipping it out ..
[Verizon HTC One (M7)] lancasterv3:
Damn man thats disappointing, at least you got it for a reduced price.
[Verizon HTC One (M7)] BygSii:
What's the status on your shipping? Mine is being shipped 3 Day Select by UPS. It's been more than 3 days, has been sitting in a City in the same state for over a day, and has a scheduled estimated delivery of Tuesday. Are UPS workers getting Saturday and Monday off for Easter? If so, great for them to have some time off. Just wanting my HTC One back, been using this Windows Phone 8 for too long.
[Verizon HTC One (M7)] oops_iv:
Its been in repair for the last 3 days.. They still haven't shipped mine :(
[Verizon HTC One (M7)] BygSii:
Received my phone back today, I'll share my experience. Turn around was 13 days, almost two weeks, from starting the warranty claim with HTC to having the phone shipped back to me. Now onto the phone.

Arrived in a cool HTC gift wrapped type of box. They did not list specifically what they fix, but by judging the phone, I can tell what they did fix. The main board was replaced (different IMEI). New camera (purple Hue is gone, camera lens is slightly off centered, nothing that hinders the performance). The main center back aluminum piece (I had a small dent off to the side, it's been removed). Seems to have a new screen (old screen wasn't as smooth, unless they sprayed a oliofobic coating or whatever it's called on it). The plastic polycarbonate wedge has been replaced (no gaps, also connecting to a charger now feels solid).

About the only thing that I notice that they did not replace, are the buttons, and the top and bottom aluminum pieces, both front and back. This is something that I mentioned to them that I would have payed money to have them replace, to quote me, and still they didn't quote me. I'm okay with it. I have quite a few dents from a few drops, but a phone case covers it.
[Verizon HTC One (M7)] angryfridge:
I just got my phone back today. They updated it to 4.3 (2.10.605.1).

At least my camera works???
[Verizon HTC One (M7)] brholt6:
You're kidding me. Really? I should have left S-Off. That's horrible news. Did you take out your sim card before sending it in?
[Verizon HTC One (M7)] angryfridge:
Of course, they ask you to before sending it in. I was so sick of the issue I forgot to ask them not to modify the software version on the phone, but honestly I doubt they would even guarantee it. It's probably procedure for them to wipe and update.
[Verizon HTC One (M7)] brholt6:
Oh well I guess. Hopefully rumrunner will get updated soon. I'll cross my fingers they don't update mine, but oh well I guess.
[Verizon HTC One (M7)] abaddon37:
Wow this post scared me. I sent mine in for a replacement last week. I restored the phone back to stock with .15 RUU and did a factory reset. I really hope they did not update it. It should be here later today.
[Verizon HTC One (M7)] brholt6:
That's exactly what I did. I had them put a note with my ticket # requesting that they don't update it. By that time it was already being repaired though. I really, really debated about just sending it in with S-Off and now I'm quite upset that I didn't. You'll have to let us know if yours is updated as well. Hopefully we get lucky.
[Verizon HTC One (M7)] abaddon37:
Ugh. They updated my phone. So disappointed. Anyone know if they have unlocked their phone through HTCdev, can you use that same file they sent to your email to unlock bootloader?
[Verizon HTC One (M7)] abaddon37:
I was actually able to use my unlock code from HTCdev to unlock phone. I have unlocked bootloader, but S-ON. Can I downgrade the firmware, then do rumrunner to S-OFF?
[Verizon HTC One (M7)] brholt6:
Well, damn..I've given up hope. Hopefully rumrunner gets updated. It's going to be quite the change until it is (if it is).
[Verizon HTC One (M7)] midnight assassin:
Maybe sonic still has the java card.
[Verizon HTC One (M7)] Sheldor1967:
Could you who got the repairs done post before and after shots? I have seen only one set. It was impressive, but I am curious if it is the norm as far as improvement goes. If I am going to risk losing s-off, I want it to be worth it...

Sent from the One phone to rule them all!
[Verizon HTC One (M7)] brholt6:
I sent [MENTION=4845298]Sonic2756[/MENTION] a PM to check...it looks like he does. If I hear back, my phone will be going out the same day I get it in from HTC haha.
[Verizon HTC One (M7)] midnight assassin:
I get my replacement today. It may be going on a trip to Denver.
[Verizon HTC One (M7)] brholt6:
Let me know if you decide to do that and everything works out. I would think the Java Card works with the newest hboot/software, but I asked him to be sure in my PM because I have no clue. My ticket # is still saying my phone in the repair phase so I'm not sure when I'll get it back...probably mid next week. I had them put a note on my ticket to not update the software, but I was assured this morning that it would be updated. I might as well send it out west while I'm still used to using my crappy original Droid.
[Verizon HTC One (M7)] midnight assassin:
Praying I get a 4.2.2 replacement. I'll keep you posted.
[Verizon HTC One (M7)] midnight assassin:
Got my 4.2.2 replacement. Thankfully. Now I haven't used rumrunner, does it work with win 8?
[Verizon HTC One (M7)] brholt6:
I think people have had problems with 8 or 8.1...I can't remember for sure. I know it works with 7.
[Verizon HTC One (M7)] Conando:
I sent my phone from Los Angeles last Thursday (1/9) and got back it this morning (1/17). I sent it LOCKED and S-OFF. I was told that HTC would update to the latest software and return the phone completely wiped and stock and that special requests would not be accommodated. Sure enough, I got my phone back LOCKED and S-ON with HBOOT 1.55 and software version 2.10.605.1 installed. No more purple pictures though.

Edit: Also, no more hairline gaps around the body.
[Verizon HTC One (M7)] zetsumeikuro:
I wonder if they're just updating your guys' phones due to the camera issue. Since 4.3 is supposed to "fix" it. I couldn't imagine they would just update the devices for no reason since they are OUR devices.
[Verizon HTC One (M7)] brholt6:
Yea, I would assume that's why. OR Verizon is paying them off haha.
[Verizon HTC One (M7)] Sheldor1967:
Could you share some before and after shots?

Sent from the One phone to rule them all!
[Verizon HTC One (M7)] Conando:
I hope that was helpful.