yashsingh1/xdaforums huggingface dataset:
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
THANKS GOD. FINALLY REPAIRED!!!

@DevShaft Check the attachments bro ;)

I just would like to thanks so much

Sony Repair Center in Laredo TX US

for repairing my phone in just 4 days.

Usually It takes 14 business days, and for non-US takes more. ( mine is non-US version)

My phone is covered with warranty thou. Now, the phone looks like a brand new unit, and I'm so happy and satisfied with the service they provided.

The issues was:

-Unknown baseband, no IMEI, wifi doesn't turn on (radio functions wasn't working)

-The phone freezes and reboot Itself when updated to 4.2.2 or 4.3. so It was stuck on 4.1.2

In the attachments below:

-STATEMENT OF WORK

-My Xperia Z after the repair

NB:

The old mainboard was manufactured on 13W17. The new mainboard is manufactured on 13W47

of course the new mainboard's IMEI# matches the printed one on the bottom because they changed It too.

***I hope whoever have the same issues case that I had gets their device repaired***

Good luck guys, and thanks for all the suggestions and help!

Phone repair process summery:

March 13

Repair results thru live chat

March 09

Repair status check thru live chat:

-The attached thumbnails below are for my phone status before I send in for repair.
[Xperia Z Q&A, Help & Troubleshooting] kingvortex:
Open a case with eBay and get a refund.

If the problems were not mentioned in the description, eBay will side with you and make the seller refund.
[Xperia Z Q&A, Help & Troubleshooting] lepi:
I have the same issue, I fix it with reflashing the rom, but everything start from the beginning.
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
thx for the reply , but what do u mean everything start from the beginning?

can you please tell me with details, what did u do exactly ? and which firmware build did u flash in ur Z?

what's ur Z model? c6602 or c6603?

if possible provide me with screenshots :)

thx
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
thx for the advice... this doesn't work my friend!
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
@DevShaft please read my thread and give me your help!

i was in your thread about TA partition and I read so many interesting information!

if you have any idea how i can bring back IMEI, baseband, please let me know!

anything that would help me!

thanks alot
[Xperia Z Q&A, Help & Troubleshooting] kingvortex:
Return it. I don't understand why you're messing with it when you're entitled to a full refund.

You have already tried everything that might have fixed it.

As for the TA, editing it (or doing anything except backing up/restoring your own TA image) will result in a hard brick, so that is a dead end.
[Xperia Z Q&A, Help & Troubleshooting] Hubriss:
Hi Nidhal..thanks for tagging me. :)

I read your post & you seem to suggest that there is way to bring back these "dead" phones back to life.Can you elaborate how you are going about restoring it.I think you & I have the same problems.

What did the tech guys suggest they are going to do with your phone?Do let me know about your progress.I want to give my phone one last shot & if it doesn't work this time, then I'm actually going to go out & bury it in the nearest field. :laugh:

All the best buddy!
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
u welcome @Hubriss, sorry for the late respond, and also sorry to inform u that the phone failed to get repaired!

the only way to get it repaired is at Sony repair center!

if u there is a Sony repair center near your place just send it to them, even if it's out of warranty.. they charge u for a repair fee , but it's still better than to leave the phone unrepairable!

good luck!
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
thanks for the advice! :cowboy:

will send to sony for a repair!
[Xperia Z Q&A, Help & Troubleshooting] DevShaft:
The cause of yours and many other users problem is that you or the previous owner flashed the wrong region baseband or RIL (radio interface layer) for your device. There are so many firmwares to download and flash, it is child's play for anyone who doesn't fully comprehend what he's doing to flash the wrong firmware and get in a lot of sh*t like this. Therefore it is crucial to always be sure you have the correct information and firmware (FTF) for your device as a backup (not to confuse with a recovery made backup that is!).

To solve this issue you need to get a hold on the correct and complete (which includes baseband!) firmware for your device, preferably the one it was running when first purchased, and flash it through Flashtool. That should solve the issue when done correctly :)

Yours is already at Sony Repair Center, so nothing you can do about it yourself at this point. I'm sure Sony will fix this easily. For your info, this problem you're having has nothing to do with TA.
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
thanks so much for the answer!

it's really helpful, I hope you've had answered It since long time before i send in for repair to sony. and your answer is really rich with information that i didn't get a chance to know despite the deep search i've done in the Google.

i hope for whom who ran out of warranty would try this out. at least i called Sony and they provided the country my phone was branded for!

this is so important to restore the original firmware and bring back baseband and so IMEI!

thanks again bro! :svetius:
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
[MENTION=5261329]DevShaft[/MENTION]

So, Sony will easily fix my phone without replacing it with another one?

yeah, I thought this would damage the TA Partition or it's related to it! Thanks god it's not! :)
[Xperia Z Q&A, Help & Troubleshooting] DevShaft:
I would say it is just a firmware flash for them, since they can retrieve all the info they need about your phone from the IMEI number which is located at the bottom side of the phone. Providing a refurbished one or repair the phone in question is a matter of costs analysis. So yeah, I think they will repair :).
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
well, for me i'd be happy and satisfied if they will repair the phone or either replace it with a fully working one without any issues!

thx again for the help bro :good:

i looked up the phone SI and after sony told me it's branded for Saudi Arabia, I found these SI numbers/versions below:

Saudi Arabia Generic SA 1270-8384 1270-6726 Saudi Arabia Generic SA 1270-8384 1270-6727 Saudi Arabia Generic SA 1270-8384 1270-6756 Saudi Arabia Generic SA 1270-8384 1270-6757 Saudi Arabia Generic SA 1270-8384 1273-7883 Saudi Arabia Generic SA 1270-8384 1273-7885

hopefully sony will finish the repair asap :P
[Xperia Z Q&A, Help & Troubleshooting] kingvortex:
Hmm. Now, this is very interesting information. :)

Every different region's FTF of a specific firmware version that I've flashed/seen all use the same baseband or I should say that the version number of the baseband is identical between regions.

Is this a case of Sony using identical version numbers on basebands that are actually different? If so, they are the only OEM that I've seen do that and it seems highly irresponsible of them or at least that it would cause issues for them internally when working with basebands.

If the above is not the case, could it be that the RIL is different in some way between regions? Someone needs to extract the RIL from different region's firmware and compare them to check that, as this is potentially vital information that should be appended to the thread when people upload FTFs.

If I have time to get to my PC later or at all this week, I'll extract some basebands and RIL from some different firmware versions I have saved and at least run a checksum on them. If I do, I'll post results here. ;)
[Xperia Z Q&A, Help & Troubleshooting] steeserious:
[MENTION=5207956]Nidhal AKA the king[/MENTION] I stumbled on this thread more or less by accident after reading your post in the Backup TA thread.

I've got a Xperia T protoype here that is having exactly the same issues. All the screenshots you've posted could be from my phone (does the service menu crash when you try to open configuration?)

I actually only realized it was a prototype when I was about to type the IMEI in to the system of the local Sony contractor to send it in for repair.

"F...." was what I thought in that moment...no free repair for me ;)

[MENTION=2452820]kingvortex[/MENTION] I was able to get it working with CM10, which is using the same baseband version as stock roms that don't work. Now that could fire your question about the differences in basebands using the same version numbers, at the same I have no idea what else could be wrong and whether this prototype is maybe even using different hardware components.

Also, flashing stock over CM and skipping the baseband did not help.

Link to my thread with some more information: http://xdaforums.com/showthread.php?p=50901058

[MENTION=5261329]DevShaft[/MENTION] adding you just for the heck of it, maybe you've got an idea :p

Oh, by the way: when I got the phone, it was "running" (should say "stumbling") on branded firmware. I would guess prototypes would rather run on some other fw...
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
[MENTION=5556785]steeserious[/MENTION]

Thanks for the attention in participating in here, well, definitely we got the same issues, also, the service menu under bootloader unlock menu either freeze or gets opened after a while, and you get an FC msg but i click on ''waiting'' and also the sim-lock menu which it takes forever to open, if u are lucky it'll get opened with [?] each case!

except of the other screenshots i posted in the first OP, when i was trying to test the earpiece, under test menu, it freezes until i click on home or return button...

after u installed CM, do u get a beseband, wifi and cellular network working?
[Xperia Z Q&A, Help & Troubleshooting] steeserious:
Yes, everything was working under CM10, and only CM10. Not 10.1 or 11. Also, Wifi was working with the oldest firmware or when flashing the ICS stock firmware module to the fw versions that didn't work with it.

I'd really like to get to the bottom of the problem though and get a stock rom running smoothly and fully working.

By the way, do they really make you send your phone all the way to the US if you're in Tunisia? Isn't there any local contractor for North Africa?
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
yeah, i have seen custom roms with lots of bundles and options but i'm like u, i prefer the stock, the way it's polished and designed which is more sexier and faster than others...

well, first of all, we do have Sony Stores in here but they don't cover up a device or an electronic wasn't purchased from their store even if it's still under warranty.. but we do not have a sony repair service , cuz if i'd've bought it from one of their stores, they'd've send in to the nearest country with a repair service. let's say, like france.

So, what i did is , i sent an email to Sony customer services claiming my phone problem, but i didn't know the phone is still under warranty... so long story... explained to them that no repair service is available in my country, they advised to send the phone in for a repair, but they needed a valid US address. thanks god I have a friend, talked to them, and they agreed to give their home address... so yeah, provided Sony with a valid US address...etc, got some documents to print out, and RMA# in which they need to determine the phone's case and follow up thru the whole process... so eventually, sent to US TX with an express delivery took almost 5days, then the friend sent it in to Sony repair center in Laredo TX, been contacting sony for checking the phone's status repair, they don't disclose and/or have any detailed info, all they got me is : phone is still under repair, and yesterday i did call, and the ''chat agent'' said, ur phone was shipped, and yeah , my friend will pick it up tomorrow from UPS without knowing if they did repair or NOT, replace it or NOT... no clue bro...

told they , u should've at least send an email to the customer about the phone 's status repair, updates..etc. the agent was like, u will find a paper which contain all the info about the process was done to ur phone. so it's a kinda of a report.

omg so long story.. hope u enjoyed reading it :laugh:
[Xperia Z Q&A, Help & Troubleshooting] steeserious:
It's not like I dislike custom roms. But CM10 is kinda...meh. It's ok, but like I said - I'd really like to get to the bottom of the problem and not just run CM10 because that's the only thing that will work. Furthermore I'm using a ZL and wanted to pass the T on to a family member or mate after fixing it.

Gee, sounds like quite a bit of a hassle you had to go through to send it in. I hope they fixed it and it wasn't just to no avail.

It's so easy with the contractor here in Germany. You send the phone, you can check the status of the repair online whenever you want, and within one week you've got the phone back (INCLUDING shipping both ways!). I was really baffled the first time I used that service.
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
i hope u'd manage to get your T fixed to hand over to that family member.

well, yeah was a quiet stressing running thru all these process with a little some headache of airport customs, shipping delay..etc

yeah i hope they just fixed it, i really payed alot to get it shipped to us!

Deutschland, a good place for discipline and hard workers.. respect!

thanks and i wish u the same bruder ;)
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
thanks for the suggestion :)

... sony repaired it :good:
[Xperia Z Q&A, Help & Troubleshooting] steeserious:
Great news! Enjoy your "new" phone ;)
[Xperia Z Q&A, Help & Troubleshooting] kingvortex:
So, basically they gave you a new phone or as near as matters. :)

That suggests to me that it could not be fixed by a reflash, as surely they would have at least tried software related solutions as part of troubleshooting before taking the step of replacing a costly item such as the motherboard.

Oh well, glad you got it fixed. ;)

Edit - Can I ask why you blurred the baseband version on your screenshots? Just curious. :)
[Xperia Z Q&A, Help & Troubleshooting] kingvortex:
Yes, baseband versions are common to the same build. No personal information involved. :)
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
ohh thanks :good: cuz i had doubt about that. that's why i blurred it :D
[Xperia Z Q&A, Help & Troubleshooting] steeserious:
Did you find the time to compare basebands yet?

I still haven't made any progress with my XT. Which are the baseband related files in a ROM that is a flashable zip? I'd like to try to mix the CM files with stock to see whether I can get a modified stock working or simply find out if there's a region specific stock rom that would work...

I don't really know where to start looking for that information though.
[Xperia Z Q&A, Help & Troubleshooting] kingvortex:
No, I haven't had time to get to my PC at all this week. I post here from my phone in spare moments just now. :)

I'm not sure about your particular device, but I believe basebands cannot be flashed to the Z via recovery, only via Flashtool, so I will have to extract them from some ftf files I have saved.
[Xperia Z Q&A, Help & Troubleshooting] steeserious:
I really don't know, but since a ROM is flashable and does contain a certain baseband, I would guess the baseband itself could be flashed through recovery, too?

So the baseband files in the ftfs are the amss files if I'm not mistaken. I'm curious to know where to find the according files in the /system.
[Xperia Z Q&A, Help & Troubleshooting] kingvortex:
I assume they will be in /system/etc/firmware. I'm not sure though, as this is my first Xperia device and I haven't felt compelled to mess with it as much as my previous Android phones as the stock rom is excellent.
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
just keep trying all the solutions in ur head bro.... don't give up!

u have to find the original rom was flashed in ur phone. the version and build number! call sony or use live chat to get ur phone region information. just provide ur IMEI number to them.

I hope is not a hardware issue like it was in my XZ... they had to change the whole main-board but they didn't mention where the defect came from or caused by!

good luck :)
[Xperia Z Q&A, Help & Troubleshooting] steeserious:
There are a lot of modem files in that folder, but I really don't know if just grabbing those and overwriting them would be a good idea...I have no idea about dependencies etc. Anyway, I might give it a shot at some point.

And yes, I'm really quite happy with the stock rom, too. That's why I want to get it working.

Finding the original firmware won't be easy. It's most likely been prototype firmware which I haven't got a chance of getting a hold of anyway.

Contacting Sony about it doesn't help either, since they can't (are neither allowed nor capable of, I'd say) give any information about prototypes.
[Xperia Z Q&A, Help & Troubleshooting] Nidhal AKA the king:
Well, I hope u manage to fix It all your self. It's tough I know, been thru that, let alone be.. The warranty survived my phone, cuz without It I'd have ended up with a hard bricked phone 4eva!

Good luck for all bro :)
[Moto X Q&A] bmsimon:
I purchased the unlocked GSM version of the moto x straight from Motorola. I recieved it, cut my Mini SIM into a nano SIM, unlocked the bootloader and rooted it using this method: http://xdaforums.com/showthread.php?t=2416510 (I used the AT&T kernel since I use Straight Talk as my carrier but use the AT&T towers).

After rooting by flashing the pre-rooted kernel, everything worked except for the wi fi. It wouldn't turn on. Then this morning, I was looking something up on Google Maps and the phone froze up. I did a reset (holding the power button and volume up button) and it rebooted. But when it came back on, it won't recognize that there is a SIM card in the phone and I have no service (it worked before doing the reset).

I tried re-flashing the pre-rooted kernel, I tried doing a factory reset and I tried flashing it back to the stock KitKat firmware. I will be trying to flash the stock Jelly Bean firmware soon. But nothing works. Help!
[Moto X Q&A] kolyan:
You used wrong method to root. That thread is from SUMMER ! Looks like that kernel is from 4.2 and unlocked GSM Moto X is on 4.4 now....

need to use this recovery and i am pretty sure it comes with option to root as well by installing SuperSU for you: http://xdaforums.com/showthread.php?t=2534850

otherwise can download SuperSU here: http://download.chainfire.eu/282

ps. should have made a backup in recovery first and you wouldnt have any issues.

and how did you return back to KK ? did you use motorola images and fastboot ? because thats how you supposed to do that.
[Moto X Q&A] rodpp:
Buy a new nano SIM card before any conclusion.

Enviado de meu XT1058 usando Tapatalk
[Captivate Q&A, Help & Troubleshooting] gamfunny:
i tried everything that suggest on thread http://xdaforums.com/showthread.php?t=1953930

But my PC still not detecting the phone, i am able to get to download mode but pc just wont detect it T_T. i already tried 3 different pc and 2 different cable......

Anyone have any suggestion?
[Captivate Q&A, Help & Troubleshooting] BWolf56:
Sounds like your usb port is broken.
[Captivate Q&A, Help & Troubleshooting] gamfunny:
but it will still charge the phone if i plug in the usb port
[Captivate Q&A, Help & Troubleshooting] Val D.:
Use original Samsung USB cable. Charging and data pins are different.

Cheap USB cables will only charge the phone, but you'll have no data connection.
[Captivate Q&A, Help & Troubleshooting] gamfunny:
:crying: i am using the original samsuung USB cable:crying:
[Captivate Q&A, Help & Troubleshooting] BWolf56:
Do you have the right drivers? Have you tried uninstalling and reinstalling them?

I suggest you go throwing the connections thread all over again.
[Captivate Q&A, Help & Troubleshooting] Val D.:
When you connect the phone to the computer do you hear Windows specific USB device connection sound? If you do, then the computer sees something connected, but doesn't recognize the device. As BWolf56 said, check again your drivers. If there is no reaction when you connect the phone to the PC, then it's either the cable or phone's micro USB port. Also, try different USB ports on the computer. Use the ones to the back on desktop computers, not on the front panel. Good luck!
[Captivate Q&A, Help & Troubleshooting] ZidanCo:
Sound may not appear. Just have to try with another cable and computer
[Captivate Q&A, Help & Troubleshooting] gamfunny:
Tried usb port in the back and different cable, still not detecting in the download mode
[Captivate Q&A, Help & Troubleshooting] BWolf56:
Does it detects it when it's simply powered on?

I think you don't have the drivers (or right drivers).
[Captivate Q&A, Help & Troubleshooting] gamfunny:
my phone is stuck in AT&T logo when I power one
[Captivate Q&A, Help & Troubleshooting] BWolf56:
You haven't confirmed your drivers. Do you have the right ones?
[Captivate Q&A, Help & Troubleshooting] gamfunny:
I download my drivers from this thread http://xdaforums.com/showthread.php?t=1953930
[Captivate Q&A, Help & Troubleshooting] BWolf56:
Try directly from the samsung website. I'm not sure what else it could be.
[Captivate Q&A, Help & Troubleshooting] gamfunny:
The tread has the link from the samsung website and I download it from there....

What happen is before i have cayagenmod 10 and i want to wipe it clean and re-flash it with official rom. So i went to CMW and delete everything there, so maybe i detele something that i not suppose to and get me this situation??
[Captivate Q&A, Help & Troubleshooting] BWolf56:
I highly doubt it. CWM wouldn't delete something that hurt itself.

Last thing I can think of is checking your usb port's and cable's data pins, perhaps they're damaged.
[Captivate Q&A, Help & Troubleshooting] 4-2ndtwin:
gamfunny,

U could also try one of my Heimdall One Clicks. See here... http://xdaforums.com/showpost.php?p=18370912&postcount=3

Heimdall uses different usb drivers. There is a Read Me file included in the downloads, with full instructions. I would suggest u have a Jig (u can make or buy one easily) just in case u need a way to get into download mode and the button combo won't work.
[Captivate Q&A, Help & Troubleshooting] gamfunny:
If it damage then it won't charge right? but mine can still charge.....

tried Heimdall and it doesn't detect my phone either :( , I can get to download mode without a Jig

Any other suggestion? I really want to save my cappy
[Captivate Q&A, Help & Troubleshooting] BWolf56:
Actually, the data pins are different than the ones for charging. But it's a shot in the dark since everything else doesn't seem to be working.
[Captivate Q&A, Help & Troubleshooting] gamfunny:
do you know which pin is the data one? i want to try and see if i can clean them:eek:
[Captivate Q&A, Help & Troubleshooting] Val D.:
Seriously? Google?

Your problem is one of the following:

- shot/faulty USB controller (inside SoC, no fix)

- loose/broken micro USB connector (needs replacement)

- wrong USB cable (use a multimeter to test pin connections)

- wrong drivers or USB port (Heimdall drivers are for specific USB port, for example)

- wrong sequence while connecting the phone to PC (Odin must be open first, for example)
[Off-topic] stevemoffler:
Okay I've done these things before and here's another one!

YOU'VE GOT UNTIL SUNDAY 01/05/2014 TO SUBMIT YOUR ENTRY.

Snap a photo with your android device and upload it to this post. Best photo wins a 6in x 6in waving Andy decal.

I'm looking for originality, vibrant, funny, spooky, one of a kind photos.

There will be 3 winners. Winner names will be posted in this first post. Winners have 24hrs to respond with a pm with mailing address for prize to ship to.

Contest rules are no flaming

No nudity

No multiple entries.

Must follow all xda rules.

*disclaimer*

Apple logo is not included with waving Andy.