[iPAQ rw6828, XDA Atom Software Upgrading] StronG01:
Dear Alexey,

Thank you for contacting O2 Asia Technical Support!

Helpdesk do understand your request and situation, however, based on O2 Asia

current policy, all repairs had to be performed in our Repair Center and we

seek your understanding that we are not able to recommend otherwise.

As we do not have a distribution channel in your region, you may need to

send to device back to the country of origin (Singapore) for any in warranty

repair/replacement.

Warmest Regards,

Ken Ong

O2 Technical Support (Email)

Asia Pacific Region

For full listing of retail outlets and information on the latest products

information, please visit http://www.seeo2.com

Dear Ken,

I understand that it possible to refer to the repair centre in Singapore

only,

but it impossible to me to be returning in the near future.

That is why I trying to ask you providing me of some instruction "How To"

repair my device in noneO2 service center.

Best regards,

Alexey.

Dear Alexey,

Thank you for contacting O2 Asia Technical Support!

Base on your device IMEI number 35755300XXXXXXXX, it is a valid Xda Atom

release from O2 Asia. Base on O2 Asia Local Limited warranty policy

practice, in the event of product failure, user will have to refer to the

repair centre and/or collection point of the original distribution channel

-

Singapore (both in-warranty and out-warranty service apply). The repair

centre will repair or replace a defective product according to what they

have diagnosed. Will you be returning to Singapore in the near future?

Warmest Regards,

Ken Ong

Dear Ken,

I'm already reload the ROM, but nothings changed. Noise from the screen is

still present.

What should I do?

May be you know that problem, and know how to solve it. (I think that is a

hardware problem !!!)

May be you can send me "How To" instruction, for service center specialist?

Best regards,

Alexey.

Dear Alexey,

Thank you for contacting O2 Asia Technical Support!

With regards to your query below, you might want to try reloading the ROM

in

this case. Kindly download the ROM and FAQ of the ROM upgrade below.

ROM:

http://www.seeo2.com/user/XdaAtom/template/XdaAtom_HFROMUpgrade_Feb2006_IMV

.

vm/n/intro

FAQ:

http://www.seeo2.com/user/XdaAtom/template/XdaAtom_HFROMUpgrade_Feb2006_IMV

.

vm/n/faq

For information, reloading of ROM is similar to upgrading.

Please note that as O2 Asia does not has a distribution channel in your

region, you may need to check with your telco for any compatibility issues

with the device. Thank you.

Warmest Regards,

Ken Ong

Dear Ken,

Thank you for your operative answer,

1. ROM: 20060123B1WWE45

2. It happend right away after I switch it on in Moscow (after the purchase

I had no enough time to noted it), approximately 25/03/2006

3. The switching of band doesnt help my device, noise is still present, as

I wrote you before it disappear only then display is off. (High frequency,

harmful noise)

IMEI: 35755300XXXXXXXX

Best regards,

Alexey.

Dear Alexey,

Thank you for contacting O2 Asia Technical Support!

With regards to your query below, kindly provide us with the following

information in order for us to provide you with the necessary assistance.

1. Go to Start => Settings => System => System Info, what is your ROM and

Radio version?

2. When did this issue first occur?

3. Go to Start => Settings => Connections => Band Switch (Switch to

appropriate band of your telco, does it help?)

Kindly reply this email with your device IMEI number (for helpdesk

recording

usage only). Thank you.

** The IMEI can be displayed on PPC OS device by selecting start ->

setting -> system -> device/system information -> identity -> IMEI number.

All O2 mobile device can display the IMEI number by dialing the code *# 06

#. It is also printed on the compliance plate under the battery.

Warmest Regards,

Ken Ong

Dear support,

I have O2 XDA Atom in my own allready 2 weeks. I purchase it when i was in

Singapore.

Now I came back in Moscow, and dont going visiting Singapore in near future

again.

I having noted that:

I hear strange NOISE like UltraSound only when screen is on. If screen is

off, there is no strange noise present.

This Noise does not depend on Radio Module work (Even if Flight mode is on

- Noise is present)

Please, could you give some recomendation to local, noneO2 support center,

how it could be fixed, if problem in Hardware field.

Because its impossible to bring device back in Singapore.

Best regards,

Alexey.