[Windows 8 General] skuly:
I love this tablet, newegg sent me one with a broken left speaker though, and I am trying to get it replaced, but seems like it will be a hassle.

My messages to newegg on ebay so far ...

Dear *****,

Thank you for contacting Newegg. We apologize for the delay in response time due to the enormous order volume from Black Friday, Cyber Monday and Holiday's. We answer emails in the order that they are received. If your inquiry has already been resolved, please do not reply to this email. If you have sent us multiple inquires and we have already replied, please only respond to us one time. Thank you for your patience and understanding.

I apologize to hear this, and would be glad to assist you with your return. This is a non-refundable item, so I will be able to help you return this item and have a replacement order sent out. I just need a little more information first. 1. Do you still have the original packaging and any accessory that was originally included? 2. Can you please give a detailed reason for the return?

Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!

Christine Z.

- newegg

My response...

Dear newegg,

I upgraded the tablet to windows 8.1...other than that the tablet is in the same condition I received it in.

I have the boxes it came in and I have the charger that doesn't seem to work with the tablet

- *****

Newegg's response..

Dear *****,

Thank you for contacting Newegg. We apologize for the delay in response time due to the enormous order volume from Black Friday, Cyber Monday and Holiday's. We answer emails in the order that they are received. If your inquiry has already been resolved, please do not reply to this email. If you have sent us multiple inquires and we have already replied, please only respond to us one time. Thank you for your patience and understanding.

Please kindly note that all the items must be returned in the original 100% entirety, including all original packages and accessories, or the RMA would be denied. Could you please confirm if you still have the original system? Thank you for your understanding.

Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!

Christine Z.

- newegg

My response

Dear newegg,

As i said ...

"I upgraded the tablet to windows 8.1...other than that the tablet is in the same condition I received it in.

I have the boxes it came in and I have the charger that doesn't seem to work with the tablet"

I do not understand your statement "original system", what are you referring to?

- *****

I hope they aren't trying to say i can't RMA because i upgraded it to 8.1 before i realized the **** had a broken speaker and defective charger.

But if i can't RMA, hopefully it's just the speaker that is broken and not the board, maybe if i could find a replacement speaker I'd just replace the broken speaker myself. But i get the sense that even with both speakers working the sound on this tablet will still be low, and i've read as much