[Asus Transformer TF700] flhthemi:
Well here's what I got back for filling out an RMA:

Man is Asus hard to deal with. The language barrier is a problem or they just don't communicate well from one division to another. It's frustrating to say the least.

Here's what I got in reply to the RMA I was told to complete by Emma Zhang at Asus support this Owen Tang is with tech support I think in Tiwan:

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Dear Steven ,

Sorry for the delay.

My name is Owen and it's my pleasure to help you with your problem

According to the S/N and the purchased date you filled in, I am afraid to say that the warranty for the product was expired.

As the product is out of warranty, if you still would like to repair it with charge?

Best Regards,

Owen

888-678-3688

ASUS Product Support Team

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So I responded with:

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Mr. Tang,

The problem is not a warranty issue. Nothing on the tablet needs repair. I want to unlock the boot loader so that I can install a custom ROM. I downloaded the Asus Unlock Tool (Version V8_For Andorid 4.2) application from your site. When I execute the application my tablet will not unlock. I receive an error message that states the device can not be unlocked there may be a network error try again later.

I was informed by Emma Zhang, at Asus support, there is a problem with the serial number ASUS has on record for my tablet. I was told to fill out the RMA to get the issue corrected. That is WHY YOU GOT THE RMA REQUEST FROM ME.

Emma Zhang's Email to me:

Dear Steven, Thank you for contacting ASUS Customer Service. My name is Emma and it is my pleasure to help you with your problem. Sorry for waiting. I just got their reply. The keybox information of your tablet is inconsistent with our system so you need to issue RMA to solve the problem. To issue RMA, please fill out the online form to request a RMA/Purchase order. Click on the ASUS RMA Online Submittal form link, and request an RMA. [link deleted] Please include your name, mail address, telephone number, and the serial number of your product. Once again, thank you for choosing ASUS products. Have a great day! If you continue to experience issues in the future, please do not hesitate to contact us. Best Regards, Emma ASUS Product Support Team 888-678-3688

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I hope including a copy of Emma's email to me clears things up for you. Please contact Emma for more info as she has pictures of the info screen of my tablet showing the serial number. What needs to be done is for someone to correct some data someplace at Asus where the unlock tool looks for serial numbers.

I'm trying to make things as clear as I can for you. So in review:

There is no problem with the TF700 I have that would require it to be physically returned to Asus for repair

The problem is that the Asus Unlock Tool Application (V8 for Android 4.2) will NOT unlock my tablet

Someone at ASUS needs to update the data to include or correct my serial number in the data that the unlock tool application utilizes for verification

This is not something that Asus has never done for anyone. Several people at the XDA Forums and Transformer Forums have had to have Asus make this correction. I know it can be done. Now all I need is for it to be done.

Thank you

End of email

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What a colossal gathering of idiots.... the left hand doesn't know what the right is doing or they are just plain idiots.