yashsingh1/xdaforums huggingface dataset:
[Moto X General] kingnaldo28:
I order a gsm developer edition Monday at 10:58 ct, got a cancellation email at 11:45 ct, call and they told me that they will investigate the reason of cancellation and i will receive an answer in 24 to 48hr, call today and they said that they dont have a response from the management, i will give up and try to get a t-mobile in motomaker today.

ps: i have a cc charge pending
[Moto X General] 88VDUB:
I ordered a vzw dev ed at 11:48 est. I got double charged that are still pending on my cc. There is nothing on FedEx delivery manager about it being shipped. Is anyone else in the same situation as me?
[Moto X General] mwalt2:
My phone has shipped and my credit card is not showing a charge yet. I wouldn't worry about it. They verify payment when you submit the order (my original card wouldn't work because of a security hold from mashing the process order button earlier in the day - resulted in at least 10 $1 charges/refunds lol). I'm sure I'll be charged and it may also depend on how your bank displays/processes transactions as to how soon a charge shows on your card.
[Moto X General] bdpyo:
Haha! Oops!!
[Moto X General] cipsaz:
Chat guy said my order has been forwarded to Distribution Team.

Ordered T-Mobile version on Monday.
[Moto X General] chaoslimits:
Just got the shipping notice from Moto w/ tracking info (Look in updates in Gmail). Anyone else?
[Moto X General] calmlydefyinglogic:
Great news!!

Ok, so I ordered a TMO Moto X on Monday and I just finished a live chat with Motorola.

Chat

Status: Connected

John Raymond (Listening)

John Raymond: Hi, my name is John Raymond. How may I help you?

Andrew: Hello, I placed an order on Monday Order Number 00218191 and I was trying to get a status update. I wanted to see if there was already a tracking number through Fed Ex and if so if I could have that?

John Raymond: Good day. I'll do my best to help you with your concern.

Andrew: Thank you

John Raymond: Let me go ahead and check this for you.

Andrew: Thank you

John Raymond: One moment I am still checking.

Andrew: Not a problem

John Raymond: Thanks. one moment.

John Raymond: Thanks for waiting. The order is now in transit with Tracking number 585965431244 via Fed Ex.

John Raymond: Estimated Delivery - Wed 12/04/2013 by 8:00 pm

Andrew: Thank you very much

I punched in my tracking number into Fed Ex website and its Out For Delivery today! Maybe this can ease some peoples minds who ordered a TMO Moto X Monday. I can't wait to get mine in my hands and start the install process.:D
[Moto X General] freak4dell:
Woohoo...they're going to givee a refund on my full price order to match the $350 price. Now I just need to figure out what to do with the regular T-Mobile one that's also coming. Probably will just refuse the delivery.
[Moto X General] calmlydefyinglogic:
I also just got the shipment confirmation email from Motorola.
[Moto X General] eyc:
Has anyone who purchased previously and opted for the $150 coupon/rebate received theirs yet?
[Moto X General] methodz:
Wen did you order?

---------- Post added at 08:33 AM ---------- Previous post was at 08:31 AM ----------

I ordered on the 20th and they wouldn't budge on my rebate! So I had them RMA
[Moto X General] Johmama:
Oh ok, whew. I was starting to get upset. I thought maybe my bank thought it was a fraudulent charge and took it upon themselves to intervene and cancel the order. I was going to go down there and ask if that was the case. Actually, I still might. About a month ago I traveled to the biggest city in my state (by a lot) ~200 miles away from my home and withdrew $80 from an ATM and they sent me an email saying it was suspicious. Seriously? I mean, if it were like $300 I could understand, but 80? I guess I shouldn't be mad at my bank for looking out for me. :o You could see my frustration if they did this though, right? Missing out of a Cyber Monday deal because my bank didn't like my transaction would be upsetting. I just need to chill out a bit I suppose. :cyclops:
[Moto X General] eyc:
Wait, I think we are confusing terminology. By coupon/rebate, I meant the $150 store credit they offered to those who had previously purchased the phone (within the last 14 days) in lieu of giving a straight cash rebate. They said we would get it within 48 hours of filling out the form. I was just curious if anyone received their "store credit" yet.
[Moto X General] freak4dell:
I ordered a custom one at 9:45ish on Monday. I figured I'd secure one from inventory when I could and worry about the price later. Then I ordered a regular woven black one later in the afternoon at the promo price just to be safe. Both were shipped within less than 24 hours after ordering. I initially contacted the Twitter rep, who told me to email him, and I guess he forwarded that to whatever department.
[Moto X General] Patriots01:
I'm in the same situation. Ordered 1 VZ Dev Ed on Monday at 11:44am EST. I don't know if that was the first or second wave. Order status is still 'not shipped' and nothing in Fedex manager. I also have 2 charges pending on my credit card. Mine are for all different amounts though. My receipt says $424.99 which should be correct with 6.25% MA sales tax included. However, my pending charges are for $425.67 and $425.09 so I'm not sure what's going on there. Hopefully it all gets worked out and ships soon.
[Moto X General] JASIRR:
My MotoMaker I ordered on Monday is out for delivery.
[Moto X General] dokukinoko:
Less than 10 minutes to go...hopefully Motorola can protect against bots/scalpers who are planning on taking multiple $150 Off codes. They said they were enacting some safeguards on twitter. Let's hope so.
[Moto X General] SymbioticGenius:
I had the same person with the same script. I kept pushing and got 8007345870 to call.

I had a similar story. On two occasions I've had purchases denied cause I used a card in one location and 20 minutes later I'm 30 miles away using the same card. (I used to drive like a maniac). Usually took one phone call to correct it but it is a tad embarrassing.

Sent from my Nexus 5
[Moto X General] methodz:
I did purchase within 14 days and they never offered me anything but an RMA. I would have taken the credit.
[Moto X General] Satertek:
Reservations are LIVE

http://www.motorola.com/us/home
[Moto X General] kolyan:
its ****ed again. cant register

We are currently experiencing high volumes.

Please try again later.

Thank you for you patience.
[Moto X General] overlord727:
I literally talked to the same person earlier
[Moto X General] methodz:
Live now, I already registered!!!!
[Moto X General] MikeG7265:
Yep, got my info in, now to just wait for my code.:good:

---------- Post added at 06:04 PM ---------- Previous post was at 06:02 PM ----------

i got that the first time i tried, then i tried again and it went right through, just keep trying
[Moto X General] eyc:
Weird. I opened up a chat window with them, told them I purchased on Nov. 18, and they immediately sent me an email that had a brief form to fill out, indicating that I'd receive $150 of store credit to be spent on anything (including a new Moto X, I think) within 48 hours. Here is what the email said:

Dear [Customer Name],

Thank you for contacting us about our recent Cyber Monday promotion.

Things certainly move fast in the mobile world, but one thing is constant—Motorola is happy to have loyal customers like you.

To participate in this promotion, the following requirements need to be met:

• Your Moto X must have been purchased between November 18th and December 1st

• No existing credit or return requests for the Moto X have been received by Motorola

• The Moto X must have been purchased at a no contract price and directly through Motorola

Meet the above? If so, we’d like to offer you a $150 single-use coupon, good for any purchase on Motorola.com through December 31, 2013.

To receive your coupon, reply to this email with the following information:

Responses must be received before midnight on Monday December 2, 2013

First/Last Name:______________________________________

Motorola Order Number:_______________________________

Order Date: __________________________________________

Email address used for Order: ___________________________

You should receive your coupon, via email, within 2 business days. Then go grab the case, headphones, or dock you’ve been eyeing. Feel free to give us a call anytime at 1-800-734-5870
[Moto X General] mmoffet:
Just try again. I got the same message but after refreshing I got in.
[Moto X General] Cubfan99:
Hmm, that was way too easy. Something needs to be wrong.
[Moto X General] DogzOfWar:
I was able to register. Use this URL. https://mdsupport.custhelp.com/ci/documents/detail/2/holiday2daysale
[Moto X General] brycekerr:
Just registered for me and a buddy. Weehoo!

Sent from my gPhone
[Moto X General] DogzOfWar:
Holy cow, that sold out quick. Looks like the sale for Weds is over already. Better luck on Monday!
[Moto X General] dokukinoko:
All gone

Was I the only one who was confused that they didn't put up the link on the 2 Day Holiday page? They put it on the main motorola page first...
[Moto X General] jinx8402:
Well that was quick! Already sold out. Thankfully I got my info in!
[Moto X General] bugsy:
That was fast!
[Moto X General] herzzreh:
I requested two codes. One for Mrs and one to rebuy mine. If I decide not to return mine, I'll post the extra code here.
[Moto X General] robotphood:
Same here for the GF.
[Moto X General] herzzreh:
If anyone is thinking about reselling their code... Here's some advance notice: you're a schmuck.
[Moto X General] kolyan:
they are sold out 16 minuter later :) i feel like they only had 10 units for sale :)

i hope they didnt mess up my reservation
[Moto X General] cipsaz:
I got one, but don't need one unless I want to refuse the delivery of the TM black one and go for the motomaker...
[Moto X General] MikeG7265:
Did you get yours?
[Moto X General] mawells787:
I got my code in @ 11:57 but I can't believe how fast they sold out. They probably only put 500 codes.
[Moto X General] DogzOfWar:
I follow Motorola on Twitter (and set up my phone to be notified when they posted). They sent out like 10 Tweets this morning about the sale, including a few right before 12pm EST.

I'm happy I just kept refreshing that main page until I got in.
[Moto X General] kolyan:
i registered. didnt get code yet. it said wait up to 2 hours i think
[Moto X General] MikeG7265:
Cool, I saw where you were having issues, glad you got through. Hope the codes come quick.
[Moto X General] bugsy:
I got a code for my daughter, but if she changes her mind I'll post it up here as well.
[Moto X General] kolyan:
u gonna create a virtual internet fight with blood
[Moto X General] Cubfan99:
I hope it takes an hour to send out the codes because they're busy dropping all the code hogs.
[Moto X General] Darius_bd:
.

Hi ppl, lurker of Moto X here. I got stuck in a jam on my way home right at the moment the page should have come live but it never did on my phone, and then I came home to find out it was already gone. I think the same may happen on Monday. If any of you happen not to use the code, can I have one please? :)

I just need one, if I get more than one I'll let know for other people to use.

Thanks beforehand!
[Moto X General] kolyan:
you registered or you actually got the code ?
[Moto X General] karn101:
It's one per email.
[Moto X General] Cubfan99:
Doesn't everyone have multiple email addresses?
[Moto X General] mawells787:
I meant registered.
[Moto X General] jgolf:
wtf??--that was blazing fast.
[Moto X General] dokukinoko:
I'm reading a lot of people ended up going for two or more. No real good safeguards implemented. Scalpers on slickdeals reporting getting 17.

On one hand, this is great we get time to customize our X without feeling rushed.

Some bright news for people who missed out is that they still have one more chance in a few more days to get a code.
[Moto X General] Cubfan99:
These are the people who make me sick.
[Moto X General] jgolf:
I bet the next one will last less than 2 minutes tops.
[Moto X General] gtg465x:
They haven't sent out the codes yet. Maybe they will go through and cut it off after 2 per IP address or something. Doubt it, but it's possible.
[Moto X General] leungalv:
Hmmmm I registered at 12:06pm EST ... got to the screen that says

"We've received your reservation, and we'll be emailing your unique promo code within the next few hours."

Does that mean a) I'm guaranteed a code and b) I can apply it anytime or anytime on Monday; OR does it mean a) I'm guaranteed a code BUT I have to use it ON Monday BEFORE they run out?

:confused:
[Moto X General] gtg465x:
Guaranteed a code and you can use it any time within 7 days of receiving it.
[Moto X General] leungalv:
Ok good, thanks ... I hope i entered my email correctly lol
[Moto X General] dokukinoko:
Yep, all up in the air at this point. Like I said before, Motorola stated on twitter they are aware of this possibility so I hope they do run through the logs (doubt it as well).

They should have implemented the IP check in the reservation process to begin with to stymie this.
[Moto X General] herzzreh:
Post a link pls.... I can never find anything on that forum.
[Moto X General] kolyan:
what if you got 10 roommates, only one can get moto x ?

this was a stupid idea, they should have just sold the phones for 350 without any promo codes....because now you got people with 2+ codes that might not even use them or try to sell them.
[Moto X General] methodz:
Wooooooow! Those clowns NEVER gave me that option and I ordered after you did and I was extremely polite about it. RMA it is for me. At least I was able to get the code today, now hopefully they send it to me.
[Moto X General] herzzreh:
IP limits won't work... My organization has 20,000+ unique users but only two external IPs.
[Moto X General] dokukinoko:
OK, That 10 roomate example is a bit extreme.

I agree; what they should have done was make people pay for the code. Then they could design the Moto X later without feeling rushed.
[Moto X General] cipsaz:
Does the T-Mobile version comes with the nano SIM installed?
[Moto X General] dokukinoko:
Yes.
[Moto X General] methodz:
Are you going to try to get it for $150 less next Monday? I just got mine but I may try Monday to buy another to recoup some cash. $150 is no small chunk.
[Moto X General] Rhiannon224:
I just received a call back and I was given two options. $50 credit for purchasing accessories or return my current phone and purchase a new one for the sale price. I will probably choose to return it and get a Dev edition.
[Moto X General] Cubfan99:
Well, I just got the 32gb AT&T version on EBay for about this price. It is a custom black face on black woven with orange accents just like I would have ordered myself. It arrives tomorrow.

Was thinking of getting the Dev version because I like to tinker, but doesn't look like there are many tweaks and ROMs out there. So I think I will stay with what I have coming.

Now, when the wood backs come out and if I still love this phone, I will be ordering a different one for sure. I'm gonna pass and wait for wood.
[Moto X General] jedah:
Thank you for following up. I think I will buy a new one on Monday and return my current unit as well.
[Moto X General] herzzreh:
Oh yeah, definitely. Smart thing for Moto would be to just credit those still within the return period as of Monday.
[Moto X General] dems86:
Definitely picking up the VZW Dev Edition Monday. Was so excited to see this as I hadn't planned on getting another phone until my contract with VZW ends, but for this price I Can't pass it up. So excited, love everything about the Moto X, truly awesome phone.
[Moto X General] aimfire72:
No kidding, they're gonna be getting hundreds of returns and pissing off everyone in the process. Makes no sense.
[Moto X General] methodz:
I'd be willing to take a $100 rebate just to avoid the hassle of the return and shipping times and being without my X for awhile. Oh and the credit hold.
[Moto X General] huntnyc:
Will file a price protection claim through my credit card company and have a good chance of getting $300 back on 2 Motomaker phones I purchased on the 11th. Hope it works.
[Moto X General] herzzreh:
Good luck. I wish I didn't use debit card to buy it... Ugh... I'll order one on Monday, as soon as it comes in, I'm sending the other phone back. Should have no time lost.
[Moto X General] kiwiBeans:
Can you please elaborate on the "never have to worry about root" part here? I've rooted every single Android device I've ever owned, but it's more of me being good at reading and following instructions than fully understanding the nuances and methods. On some I've flashed custom ROMs, and on others I simply stayed stock. On all I've valued having Nandroid backups and having certain root only apps, but never do anything more advanced like undervolting and stuff like that. For this phone I would not be interested in any custom ROMs - I just want to be able to use some root-only apps.

I will be getting an X on Monday but have been going back and forth between a custom T-Mo version and the Dev Edition. I am not hot on the design/back of the Dev edition or the branding on it, but would feel better about the voided warranty issue. From what you said above, are the Dev editions essentially rooted already? Sorry if that sounds ignorant... someone posted recently somewhere that you don't need an unlocked bootloader to get root, which doesn't sound right but, again, I'm not that knowledgeable here. On the other hand, if you need to unlock the bootloader and we do this on a T-Mo edition, does anyone think a warranty coverage provided by credit cards for their purchases help out even after Motorola declares us void?
[Moto X General] chaoslimits:
With the Dev edition (or unlocked T-Mobile) you can easily replace the recovery and flash supersu for root. You don't need an unlocked bootloader for root IF someone comes out with an exploit based root method. That isn't necessary for unlocked phones.

If I were in your situation and interested in customization, I'd get the custom T-mo version, use it for 30 days to make sure there are no defects then unlock it.

---------- Post added at 09:28 AM ---------- Previous post was at 09:17 AM ----------

Moto should really fix their system. This is the second phone I've sent back because of price drops. This is a 350 (actually 374.5 w/ tax) price drop in a month. Hope they can do something with the huge number of returned phones they are about to get.
[Moto X General] Jayrod1980:
I called about this issue as well on the day it was announced. They still dont have an answer for me though I have received a call back. Yesterday they told me they would have an answer for me on Monday, when the sale opens. I have a feeling they will do nothing for us. Honestly I would have understood if I bought day one, or even outside the 14 day window, but for people that bought right before this sale it sucks. I had made mine on moto maker literally 10 hours before this deal was announced so I was livid. They couldn't even cancel my order because they said it was already being built. I tried to reason with the people on the phone about paying full cost for the phone and the hassle and loss of returns in lieu of just giving us a rebate. Unfortunately they aren't in a position to really do anything up front... Much like the Google play people.

To my surprise the phone arrived yesterday and I absolutely love it. Little less battery and speed than my nexus 5, but awesome speaker, call quality, size, form factor etc etc. Its an awesome phone! Feels the perfect size and it literally is smaller than my wife's iPhone 5 in a case. Its too bad that they are going to piss off a ton of people such as myself with this. I will probably return it and rebuild on moto maker. $150 off makes this phone the same price as an n5.
[Moto X General] bricky23:
Less battery? I had both for about 2 weeks. Using one then the other. Hard time deciding which to keep. The battery is one of the factors that made me decide to keep the moto. The only way I could get through a day with the Nexus 5, was to turn most things off. With the moto, I keep everything on, and still go all day.
[Moto X General] Jayrod1980:
Yes... Less. Its not so much less that I don't want the phone but it is less. On the n5 I get 5.5 to 6.5 sot and about 19-24hrs off charger. Everything is on and synced, and mobile data, but I do handle brightness on my own. The phone is way too bright on auto. The key is the brightness setting. I'm never out in the sun so my eyes are good with 20% or so. The nexus 7 is even brighter... That screen is like the sun on auto brightness.

The motox on the other hand is also set up the same way. People don't realize how frugal the s800 is. Overall the moto x is a better everyday phone for me, but I do miss the sharpness of the n5 screen, wireless charging, and that processor. Phone is just way too big and uncomfortable in the hand though.
[Moto X General] xonix240719mu:
Hi...I am from Singapore where we are using LTE Bands 3 & 7.

May I know if the AT&T version's bootloader is still not able to unlocked as of now? :confused:

I was hoping to get Roger's rom on it to enable LTE support here.

If it (AT&T bootloader) still can't be unlocked, I would probably opt for T-Mobile's version come this Monday.
[Moto X General] T&C:
Major disappointment in Google not stepping up and making a positive customer experience.

Any brick and mortar store has a 30 day price guarantee, Walmart, Best Buy, Target etc..checking with my credit card today as the have a price drop policy too.

But to make a customer ship back the phone then re order Monday is such a terrible customer experience for a phone and a Google division that is having major struggles.

Got the phone last week and its an ok phone but not worth the $500+ but at $350 its a good deal.

Its funny how people are justifying the phone or comparing. Have a HTC One and there is no way to compare 1080p vs. 720, front facing stereo speakers of the HTC vs Single rear speaker of the Moto X

Glass if the Moto X is treated different then the glass of HTC as the HTC doesn't get as dirty with finger prints.

Battery life is the same at Moto X which with average use, Facebook, slacker, twitter will last 1/2 day use max.

Quality of video is much better on HTC One with streaming video like HBO Go, SlingBox etc. Your able to see much better details then on Moto X

Apps are much smaller and print harder to view with Moto X. more selections on HTC One drop down then Moto x

With that being said Active Display and Touch-less Control are cool, Moto X is slimmer and feels good in the hand. Moto Maker was a great selling point and 4 days from design to delivery.

But bottom line its with all the little things Moto X its just not a top smart phone and not worth $500+ but will keep it if we can get one remade at $350.
[Moto X General] sic0048:
You still cannot unlock the bootloader on the normal Verizon or AT&T versions. You have to get the T-Mobile or one of the developer models to be able to unlock the phone at this time.
[Moto X General] xonix240719mu:
Thanks for heads up ! :good:

I probably will go for the T-Mobile models because I don't really like the black/white developer models.
[Moto X General] kzoodroid:
Only problem with trying to get a price guarantee from your credit card is that this is not a price drop, its a one day sale. The price goes back up on Tuesday. This is why Motorolla won't give anyone a refund as it's not a price drop. All stores that have price guarantees if you read them exclude special sales prices and specifically state regular price.
[Moto X General] kolyan:
anyway post when u get the those codes coming !