[Galaxy Note II General] takoateli:
"Dude",

I can only assume that you are thinking about the originally leaked Samsung Android 4.3 firmware which did not have the secure boot loader nor Knox. Believe me I have tried everything. I have even tried Kingoapp to no avail. It would appear that there is no way out of this mess that Samsung has created. I find it hugely annoying about Samsung is going to dictate to me how I can use My phone. The following is my most recent reply to their customer service department.

Customer reference number: 2116477974

Please quote your customer reference number when contacting Samsung

Email response ID: 2118918545

I am completely dissatisfied that Samsung has introduced these "features" such as the secure boot loader and Knox without so much as informing your user base that installing the new firmware would put such restrictions on the phone.

I have taken a look at the forum you mention, I have been a user of that forum for a long time. I have also tried all of the remedies which are offered on that and other forums and there seems to be nothing that will allow me to root MY PHONE, or install any other firmware at this time.

It would be nice if Samsung would allow people to part ways with this new firmware even if it means losing the warrantee, and losing the company's blessing.

THIS IS MY PHONE! I BOUGHT IT! This seems really unfair that Samsung is going to tell me how to use it. I can understand that you can't support modified telephones or third-party software. I don't mind that you have some way of detecting that a phone has been modified, or even that that voids the warranty. Almost all companies do not honor a warranty once a device has been tinkered with.

There are features I would like to add to my phone to allow it to work the way that I want, the way it did with previous software after it was rooted. It is so frustrating that you have taken that away from me. Though I do like your current firmware, if I could just root it and I would be happy.

Now instead of being happy with my phone it is a source of frustration. I am upset and angry with Samsung. I wonder if this was the effect you were going for. Does this seem like a smart PR move for the company?

There is a core group of Samsung enthusiasts who like to modify their phones. You have just pissed them off as a group. It seems like you would want to encourage people who are enthusiastic about your product. You must be aware that when you finish rolling out your new secure boot loader and Knox software throughout the other regions in the world and for the other devices which have not been updated you are going to be inundated with emails such as mine, and there will be an uproar on the forums.

By the way, I am presently shopping for a replacement for my note I will be buying either the Nexus 5 or the Moto X. Can you guess why am choosing between these two phones? Because they have on lockable boot loaders. I love my note 2 but you are driving me away with your policy regarding secure boot loader and Knox.

Sincerely,

Greg Ihnen

---------- Post added at 06:06 PM ---------- Previous post was at 05:27 PM ----------

Samsung's final answer is basically "stop bothering me":

Dear Greg,

Thank you for contacting Samsung Customer Support.

I'm sorry you are unhappy with my response, however our policy remains the same.

Whilst we don't set any policy at this department, please be assured that your comments have been logged with our management for their consideration.

If you wish to persue this issue further you will need to contact Samsung customer services in your region.

You can view all countries and regions available for Samsung support at the link below:

http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do

Kind regards,

Richard

Online Support Team

SAMSUNG Customer Support Centre