yashsingh1/xdaforums huggingface dataset:
[Moto G Q&A, Help & Troubleshooting] galaimo:
Great that you got it sorted. I dropped my Moto G from a small height today and the LCD has completely bled, I can just about use the phone. Annoyingly, not a single cosmetic scratch! Kind of surprised it got damaged so easily. Just to clarify, you weren't insured? I'm thinking of going down the route you've outline in order to get this sorted. Did you just email motorola and they commissioned the repair through SBE? Any details you could give of your process that might help me receive a free replacement too would be massively appreciated :good:
[Moto G Q&A, Help & Troubleshooting] solowkey:
Mail them here, i have come to this conclusion.

Also buy a case, i will be now lol - I thought it was gorrilla glass.
[Moto G Q&A, Help & Troubleshooting] galaimo:
Sent it off to the service centre today, fingers crossed! I know, guess the G is a little more fragile than we thought - definitely buying a case if they send me a new one.
[Moto G Q&A, Help & Troubleshooting] solowkey:
Hope it comes through, you just emailed them from the page i linked yeah? havnt had chance yet...
[Moto G Q&A, Help & Troubleshooting] galaimo:
I just rang up and explained the damage, they then emailed me the details regarding repair. The address for the the service centre is the same one used by the OP, SBE LTD, so I'm feeling hopeful. I'll keep you update with how it pans out :good:
[Moto G Q&A, Help & Troubleshooting] Jacques993:
Just emailed them and got a response telling me to phone a american number and that it would be $125, Hoping the wires have been crossed somewhere as this is no good in the UK!
[Moto G Q&A, Help & Troubleshooting] galaimo:
UPDATE

Just got a knock at the door from the postman with a white box containing my Moto G with a brand new screen replaced under warranty free of charge! This is despite my device having an unlocked bootloader. I'd urge anyone who is hesitant (as I was) to send off their damaged Moto G. Despite the poor reviews all over the net, it seems SBE are offering a quality repair service. :good:
[Moto G Q&A, Help & Troubleshooting] catherine19:
Hi,

I was wondering what you said to motorola in your email or phone call with them? Would you mind posting a copy of the message?

I dropped my phone and the screen is cracked but it is responding to touch and the phone still works otherwise. I contacted the chat on the motorola repair centre page and they said that if the damage is a result of a physical fall, the warranty does not cover it and it is a $125 flat repair fee.

Thanks in advance
[Moto G Q&A, Help & Troubleshooting] galaimo:
Hi Catherine,

Are you in the US? I'm in the UK so don't know if this will apply but here's exactly what I did. I was very honest and told them via email that I had dropped the phone. That yielded this reply:

Thank you for contacting Motorola.

We are sorry for the problem with your phone. Unfortunately physical damage is not covered by the warranty's terms and conditions and our repair center cannot give a quotation without analysing the phone first.

If you wish to receive information for out of warranty repairs please let us know along with your contact telephone number and your phone's IMEI serial number.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 0870 901 0555 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 8:30am and 6pm Monday to Friday and Saturday 8am to 2pm.

Thank you for allowing us to be of service to you.

I then rang the number and said that I was interested in repair. The lady I got through to accessed the email thread and said it was strange that I'd instantly been told my phone was out of warranty and implied that if I sent it off to the repair centre it was unlikely I would be charged. After the call, she emailed the details for sending my phone off. That email can be found on the second page of this thread.

They ask you to send a description of the fault with the phone and on this I chose my words carefully i.e. 'The phone has 'developed' a crack in the LCD'. Once I'd sent it to SBE, they didn't contact me with a bill or further questions, just sent back my Moto G with a brand new screen around 10 days later.

Hope this helps you get it sorted. As you can see there wasn't a lot to getting mine repaired for free: I'd say it's worth getting the details for your local repair centre and sending it away in the hope it is fixed under warranty.

Good luck!
[Moto G Q&A, Help & Troubleshooting] dwensch:
Was the phone unlocked? If so... you got warranty?
[Moto G Q&A, Help & Troubleshooting] galaimo:
I had an unlocked bootloader yes, reverted to stock and relocked before sending. Also flashed the logo to remove the warning screen.

To be honest when it's damage that could blatantly not have been caused by software mods I doubt they would tell you that you're out of warranty. Pretty hard to justify.
[Moto G Q&A, Help & Troubleshooting] spannerz:
That's a real result. While not directly related: A year ago I sent my under warranty Moto Defy+ to SBE Ltd (in the UK) for a reboot issue. they repaired the fault but also and curiously replaced the front screen and front pastics despite mine being in nearly mint perfect condition.

I wonder whether they replace the screen regardless of whether it's to do with the fault on a phone (maybe for integrity) so in the case of a broken screen they just repair it for free as no serious damage was noted. They probably claim a screen fault under Moto's warranty so SBE get paid knowing that if they quoted you £75 for a repair you'll almost certainly reject the repair cost and SBE Ltd get nothing for their troubles.
[Moto G Q&A, Help & Troubleshooting] galaimo:
Hadn't thought of it like that. I imagine you're spot on. Had I been quoted £75 I'd have put it on eBay as spares or repair and put the money towards buying a fresh one.
[Moto G Q&A, Help & Troubleshooting] Jacques993:
Got a reply from SBE,

They are saying I have to pay 75 Pounds to repair or 15 Pounds to return the device,

In talks with moto now to see if they can waive the Return fee, Fingers crossed!
[Moto G Q&A, Help & Troubleshooting] dwensch:
Why don't you try this? It's fun because you can do it yourself :)

http://www.etradesupply.com/motorol...itizer-assembly-with-front-housing-black.html
[Moto G Q&A, Help & Troubleshooting] stevessvt:
Ugh, I bought one of these for my daughter for Christmas, and she just texted me saying she broke the screen. Now quandary is do you pay almost 75% of a new phone for just a new screen ($125), or just say screw it and buy a whole new unit?
[Moto G Q&A, Help & Troubleshooting] Argon007:
What is the difference between the 2 first screens? It's a diference off €10

This screen:

http://www.etradesupply.com/motorola-moto-g-lcd-screen-and-digitizer-assembly-black.html

And this screen:

http://www.etradesupply.com/motorol...itizer-assembly-with-front-housing-black.html

Anybody already ordered such a screen/Digitizer? The screen off my Moto G is broken and I want to repair it. You can see a picture of my screen here: http://nl.tinypic.com/view.php?pic=adlrww&s=8#.Uwxeafl5Pso
[Moto G Q&A, Help & Troubleshooting] solowkey:
Just to update, i have my phone back now , repaired, for free.

I wasn't straight forward though,

initially i couldn't track it as my imie meant nothing to sbe so i had to chase with moto, I called to chase after several fruitless email and they said there was a quote for 75 on system but i had received it. I explained that i was expecting a free repair but she was adamant that any screen damage was out of warranty, i referenced this thread and other experiences and asked that it was escalated.

I chased a week later and she came back to advise it would be repaired for free (which indicated some kind of obligation that they feel), three days after the phone turned up.

The initial email is a pointer as to which way it will go, it should state weather it will be in or out of warranty repair - i read this but dismissed it based on other peoples experiences - and when discussing i pressed the point that it makes no sense that some screens are in warranty and some are not, based on the customer - no idea whats going down behind the scenes but i got there:cool:

Wasn't looking forward to paying 15 quid to return the phone + the postage i paid to send it just to get a broken phone back - all i really wanted was the screen which should have cost about 20 quid, tit up my postage and there ransom and that is probably more than a screen would cost , so if they turned me away all i would have would be 3 weeks without phone annoying

There options are

a)Pay 75 for new screen

b)Pay 15 to have broken phone returned

c)Authorize them to destroy phone

or d) leave it over 14 days and they destroy it anyway (would have been good if that happened to me when they didn't even send out the quote)

i guess there is also e) phone moto and lay into them for having not having a clue whats going on and a weak screen.:highfive:
[Moto G Q&A, Help & Troubleshooting] Persevere80:
Alright for anyone that got it done on the free. I phoned and got told it is not included in the warranty, the fore I have to pay £71 from Motorola or £65 from a phone shop. I'm not that keen on buying a screen to do myself because there's not much advice on go to assemble :(
[Moto G Q&A, Help & Troubleshooting] Persevere80:
A little more hopeful now. After arguing with them over the phone until I was blue in the face but was told this is not included in my warranty. So I dropped them a email and at first i got the same response as someone else previously posted on this thread. But after explaining how dissatisfied I am about the product quality I then got a reply to say they would put me forward for a free repair. Nothing official yet but will keep you all posted.
[Moto G Q&A, Help & Troubleshooting] Persevere80:
Well after a few emails i have managed to get a free repair as a gesture of goodwill. I had to send them photos of the cracked glass and proof of purchase. Persevere with them and it might just save you £70 odd. I'm just hoping they don't do a factory reset and lose any data ect....
[Moto G Q&A, Help & Troubleshooting] jamlvs:
Why the hell is etradesupply the only company with a screen replacement? 64€ for the screen and 31€ to the shipping? Are they crazy? :confused:
[Moto G Q&A, Help & Troubleshooting] faticata:
Viva Júlio,

I've had the same problem. But i've made an order from Aliexpress for 53 Euros or 74 USD with shipping costs included. It already arrived at Portugal (1 week and 1/2). Let's see if doesn't get held in customs.

Nevertheless you can get also a quote from sbeglobalservice, smssat, europa3g (+-100 Euros/139 USD both Spain and UK).

I cannot remember right but theres a supplier from UK that charges 87/9 Euros shipping costs included.

Cheers from Porto,

David
[Moto G Q&A, Help & Troubleshooting] jamlvs:
Thanks David! Do you have the Aliexpress link? 74 USD would be great. I bought this Moto G with cracked screen for 27€. :P

---EDIT---

Found it. ;)
[Moto G Q&A, Help & Troubleshooting] faticata:
Ok;).

Let see if it goes to customs. If not, i'll give an update.

Cheers,

David
[Moto G Q&A, Help & Troubleshooting] gv6l:
Hi. I'm interested to hear how you got on? Did you get you phone repaired for free without it being reset?

G
[Moto G Q&A, Help & Troubleshooting] Persevere80:
I was quoted a reference and followed the procedures for sending the phone off and had it returned in 7 days. The phone was sent back reset but I had expected that and backed up what I could.
[Moto G Q&A, Help & Troubleshooting] faticata:
So, i've got the screen. 53 Euros / 74 USD and no Customs:good:.

Cheers,

David
[Moto G Q&A, Help & Troubleshooting] xAnthonyMcQuaidx:
Help for sending it away

Hi well I am a student, and been looking at this thread for a few days now as going to send my phone in for repair after easter holidays, They've asked me to send it to SBE tracked, so I will send it 2nd class tracked, but I am a student and really can't afford to pay the cost to fix it, If they turn round and want the full whack, can someone please point me in the right direct to get a free repair? Who do i phone if i get a knockback, SBE? or Motorola Itself? Who do I ask for? What do i Say? do i mention this forum, ask why some peoples screen are getting fixed for free repair and mine isn't what else? Help, thanks for info :D
[Moto G Q&A, Help & Troubleshooting] xAnthonyMcQuaidx:
..

Hi well I am a student, and been looking at this thread for a few days now as going to send my phone in for repair after easter holidays, They've asked me to send it to SBE tracked, so I will send it 2nd class tracked, but I am a student and really can't afford to pay the cost to fix it, If they turn round and want the full whack, can someone please point me in the right direct to get a free repair? Who do i phone if i get a knockback, SBE? or Motorola Itself? Who do I ask for? What do i Say? do i mention this forum, ask why some peoples screen are getting fixed for free repair and mine isn't what else? Help, thanks for info
[Moto G Q&A, Help & Troubleshooting] xAnthonyMcQuaidx:
Bump*?*?*? Anyoone
[Moto G Q&A, Help & Troubleshooting] Pallavi Thota:
I have the same issue Moto G glass has broken

Am from India. So can i get replacement as you discussed or should i undergo another process. Because i have purchased my mobile on 30 March,2014.

Thank you in Advance for reply.
[Moto G Q&A, Help & Troubleshooting] =dgim=:
Hi, I've liquid damage after raining in my Moto G. I've replaced battery, now I need to replace logic board and maybe also screen/digitizer.

Could you tell me is that part of display/touch, on attached picture, is removable (part in red circle) ?

I'm curious that can I use this part from broken screen without buying a new one.
[Moto G Q&A, Help & Troubleshooting] vento|in:
Advice

I don't think this part is salvageable from a broken screen. It is embedded into the LCD+Digitizer. I have just replaced my wife's moto G XT1034 LCD+Digitizer, so I got a good look. There are many options on ebay for replacements ranging from $60-$70. I went with one that said was tested, was brand new, and is an OEM for peace of mind. I also ordered from one that shipped from a warehouse in CA, USA as I didn't want to wait for one coming from China. I regret not getting one with the outer bezel and housing already attached like this: hxxp://xxx.ebay.com/itm/Replacement-LCD-Display-Touch-Screen-Frame-for-Motorola-Moto-G-XT1032-XT1033-/291157254497?pt=US_Other_Cell_Phone_Accessories&hash=item43ca532161

It is way easier to replace one that already has the LCD+Digitizer adhered to the housing than taping just the LCD+Digitizer to the old housing. Also, do not buy a combo tool kit for the T4 torx bit screwdriver. It may seem like a good deal, but they are cheaply made and a waste of money. Instead buy a good brand and just the size you need. I highly recommend this one from Amazon: hxxp://xxx.amazon.com/dp/B003ES5M7Q/ref=biss_dp_t_asn

That one by Wera is extremely high quality and won't strip out. I learned the hard/expensive way. If anyone has any questions feel free to PM me for more details.
[Moto G Q&A, Help & Troubleshooting] cmorephotos:
Just had the following reply from Motorola after receiving a quote from \sbe for £70 to repair.

I asked Motorola to match what other forum users have had done.

Thank you for contacting Motorola.

We are sorry to hear that your Moto G has a fault. I will like to comment that Motorola has no control of what the forums or social media post as information. I am sorry to say but Motorola dose not have these type of service, we will advice you to contact your place of purchase in the case they offer these type of service. As for your Moto G i am afraid to say that these type of damage is not cover by your warranty as sated on the terms and conditions on your contract with Motorola, sorry for any inconvenience these may cause you.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 0870 901 0555 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 8:30am and 6pm Monday to Friday and Saturday 8am to 2pm.

Kind regards,

Motorola Mobility UK Ltd.

0870 901 0555

www.motorola.com

Any ideas on next action or no chance now?.
[Moto G Q&A, Help & Troubleshooting] cspiby:
I've been in contact with Motorola about by damaged bezel but they refuse point blank to do anything under warranty.

Looks like the most cost effective solution would be to buy a replacement screen and fit it myself.
[Moto G Q&A, Help & Troubleshooting] cmorephotos:
Had refusal from SBE saying have to pay £70.98.

I argued several times about others getting it done but they were adament.

The rep said they would not do it unless authorised by Motorola so that must of been how others got it.

Can those that did get the service copy and attached any documentation that came with returned device.

---------- Post added at 10:40 PM ---------- Previous post was at 10:37 PM ----------

Could you all see post above by me.
[Moto G Q&A, Help & Troubleshooting] TheBomb!:
Same problem!

Hey!

I have a 2 month old moto g. My phone was next to me on the couch, I accidentally pushed it and it crashed onto the floor. Now there are about 5 to 6 scratches which run around the screen. I have some questions to ask you if you don't mind.

1. Where are you from?

2. Whom did you contact?

3. Where did you get the phone from?

If there are any further queries, I'll ask them later.

Thank you.
[Moto G Q&A, Help & Troubleshooting] dwensch:
My Moto G is 10 months old and I needed to replace the screen 2 times already...

First accident was with a cuttingknife at my work. Second one I tried to juggle with it.....

Anyways it's not that expensive to replace => http://www.etradesupply.com/motorol...itizer-assembly-with-front-housing-black.html

Just don't forget to buy the right torx screwdriver for it and be carefull: needed to re order front-speaker because I destroyed it while taking the screen off....
[Moto G Q&A, Help & Troubleshooting] gbkanju:
Screen Broken

Hi, can any one help me, 3weeks back my moto G screen has been broken, i am planning to order the LCD Display Screen With Digitizer , but only thing is how do i stick the LCD Display to the housing , what material should i use to attach both of them, pls help me out....

can I use this Double sided Tape to stick them ...

http://www.ebay.in/itm/5mm-Double-Sided-Adhesive-Sticky-Tape-Yellow-for-Mobile-Phones-/111478741546

or

http://www.ebay.in/itm/Multipurpose...=IN_Car_Accessories_Parts&hash=item2595db4f67

Hi dwensch, I just want to know one thing from you, when you bought the (moto-g-lcd-screen-and-digitizer-assembly-with-front-housing-black) from the etradesupply.com, the product is same like Original Moto G Screen or looks like an OEM product, and in how many days did you got the Screen after placing the order.....
[T-Mobile Samsung Galaxy S 4] biggaboss:
Hi everyone, it is the first time I post to this forum and any help will be appreciated.

As you can imagine I am having problems with battery drains and wakelocks on my Samsung Galaxy S4 on T-Mobile. The phone is Rooted. The battery drain started on October 3rd or 4th. Before that everything was working correctly (as far as I know). The battery drain all pointed to Google Services. (At first it was Google Play Services, but now it is just plain Google Services) Up to 35% or more of my battery plus making my phone really hot. Research said it has to do with the location services and google now.

To avoid that battery drain I followed a lot of tips and the only one that kind of helped (if I want to keep google now active or my GPS running) has been: Disabling the network and wireless location option. And removing from my places any one I had saved associated to a specific network or wifi. This reduced and almos eliminated my NLP and NLPCollector wakelocks. But now I have an EntriesRefresh_Wakelock that is keeping my phone awake about 30% of the time (Wakelock Detector). Although this is not consuming as much of my battery as before, this is clearly not the way it should work.

Can anybody explain a bit more what is this EntriesRefresh_Wakelock and how it can be eliminated? I appreciate your help.

Thanks,
[T-Mobile Samsung Galaxy S 4] fierah:
The EntriesRefresh_Wakelock is a google search/now wakelock. You can temporarily fix it by force closing Google now after you use it, and also by stopping auto sync, if you really don't need Google Now to be updated often. Other than that im trying to come up with a real solution myself.
[Nexus 4 Q&A, Help & Troubleshooting] the lemming:
Hello

My phone tells me that it is ready to update to Kit Kat.

Before I install Kit Kat I would like to learn how to go back to Jelly Bean if things go t1ts-up.

So, I would like to learn how to root my phone?

I would also like to learn how to backup everything including the Jelly Bean operating system, and I would like to know how to revert my phone back to Jelly Bean?

Please forgive my ignorance, but this whole process genuinely scares me. I have only ever rooted my Samsung Ace phone once and the experience left a bitter taste in my mouth.

I did manage to root my phone. I also thought that I had created a backup but when I tested the backup I discovered that my phone got wiped and I ended up with a brick. I eventually found an official Samsung ROM but it wasn't the one I wanted and it caused a few problems, especially with the Bluetooth feature.

I hope you can understand or appreciate my apprehension with even contemplating such a task on my expensive Nexus 4.

Cheers muchly
[Nexus 4 Q&A, Help & Troubleshooting] taodan:
You might want to check out the Wugfresh's toolkit if you are not incline with technical stuff. The toolkit is in the Development section.
[Nexus 4 Q&A, Help & Troubleshooting] the lemming:
Hello

I have no idea what Wugfresh's tool-kit is.

Sorry
[Nexus 4 Q&A, Help & Troubleshooting] arffrhn:
I would suggest that you study up and follow this guide here. http://xdaforums.com/showthread.php?t=2010312

I was like you when I first got the nexus. Didn't know what to do and the steps seems to be so complicated. Hell..I even took couple of days to finally succeed in installing the drivers. And for me I think it is better to learn the basics of using adb before trying out the toolkits. If you start with toolkits and you will later on rely entirely on the toolkits. This is not good as some problems, the toolkits might not be able to solve it for you.

Btw, look into original android development for wug's toolkits. It is pinned there. Should be easy to find.
[Nexus 4 Q&A, Help & Troubleshooting] miku3191:
You seem to be taking interest in Rooting and stuffs. I would suggest you to get handy with a few ADB and FASTBOOT commands and you won't need any toolkit ever in Life !!! :)

Its very very very easy in Nexus Devices.

Here is my attempt to make you learn :-

1. Say Bye Bye to your phone OS version.

2. Open Command Prompt or Terminal.(Assuming, you have SDK & Drivers installed)

adb devices

It shall return you the device id.

3. Reboot to BootLoader

adb reboot-bootloader

4. Check for your device's recognition in FastBoot Mode.

fastboot devices

5. I assume you have all the files(Factory Image tar.gz extracted to a folder)

just type :-

flash-all.bat

BOOM...

You are now on stock KitKat !

Now, To get a Custom Recovery (IMHO go with TWRP),

1. Download latest recovery from the official website.

2. Type when in FastBoot Mode.

fastboot flash recovery openrecovery-twrp-2.6.3.4-mako.img

(Or whatever the name is)

3. Reboot your device.

Now, to get the ROOT ACCESS, after booting up the device,

1. Download the latest UPDATE-SuperSU zip from here.

2. Keep it somewhere in DEVICE STORAGE.

3. open TWRP RECOVERY

4. FLASH that ZIP

5. HIT THANKS ! :P

Have Fun ...

Welcome to the Flashing Fraternity !!! :P LOL