yashsingh1/xdaforums huggingface dataset:
[Moto G Q&A, Help & Troubleshooting] krucymucy:
Today this happened to me. I've received my phone on 3rd of January from UK Amazon, and today was the first time this happened.

Phone was in idle on my desk, I tried to unlock it just to see what the time is and nothing happened. I realized phone has shut down.

When I turned it on, I saw battery was on 1% only. I pluged it in PC USB and it charged to full in a few minutes. I think battery was on 98% when the G decided to turn off.

It would be nice to figure out what the problem is, since I unlocked bootloader in first five minutes when I got the it :p

See the screenshot below.
[Moto G Q&A, Help & Troubleshooting] lost101:
The only way this issue has a chance of getting solved is if enough people post on the Motorola forum thread, forcing them to take notice:

https://forums.motorola.com/posts/7a7b068df1​
[Moto G Q&A, Help & Troubleshooting] omegax15:
OmegaX

same happened here .... on first use :( anyway I just wanted to say that I didn't connect the USB even once till now. from 80% to 1%

only the WIFI was on and sim cards not even inserted noting it is the dual sim version.

it is in the maintenance now :crying:
[Moto G Q&A, Help & Troubleshooting] sjgcooper:
Hi

Could this be a temperature issue? It's generally (but not always) when the phone isn't being used or handled. A couple of the screen shots have had temperature on the battery graph and it seems to often be low.

Possibly, the phones battery meter sensor is a bit flaky / sensitive and so things that affect apparent readings (charging fluctuations and temperature) could cause it to jump a bit, causing it to assume flat battery?

Just an idea...
[Moto G Q&A, Help & Troubleshooting] krucymucy:
Don't think so. For me it happened when phone was sitting on the desk at about 22°C in a room. Before and after that it was exposed to much lower temperatures outside and the problem didn't occurred.
[Moto G Q&A, Help & Troubleshooting] twist3d0n3:
my phone cocked up the other week (wouldn't boot) after getting this weird bug. i flashed the GPE image (which as far as i'm aware is what was already on the phone), re-rooted and haven't had this problem since.
[Moto G Q&A, Help & Troubleshooting] jman1234:
I noticed that this happens to me whenever I disable and enable android debugging quickly.
[Moto G Q&A, Help & Troubleshooting] omegax15:
OmegaX

no way my friend ... in my case the phone was really really in idle stat ... only WIFI is on ... no sim cards inserted no programs running even installed programs were very few!
[Moto G Q&A, Help & Troubleshooting] sajty:
Guys,crying here is completely useless.You have to post your experience at official Motorola forum (link was mentioned x times at this thread).Its the only way how to force Motorola to fix it.
[Moto G Q&A, Help & Troubleshooting] VZXT01:
Same thing happens to me too. I had ~91% of my battery life and when I plugged in my USB cable (not the official one) and changed the USB options from MTP to FTP, the non optional shutdown appeared and my phone restarted to have just 1% battery life. I immediately began charging my phone, but 10-15 minutes later, battery was back to 100%. :/

I even had a chat with the live tech support guys and they told me to do a factory/cache reset.
[Moto G Q&A, Help & Troubleshooting] drfr:
Can anybody confirm this? For me it happened exactly that way just once and I haven´t tried to reproduce.

https://forums.motorola.com/comment/762655

This post:

I can confirm reproducibility of this bug. The reliable way to reproduce is to connect Moto G to a PC with operating system which does not support MTP connection, e.g. some version of linux (tested on Ubuntu 13.10 without mtp packages installed).

Switch from "Camera" to "MTP" mode and voila, the bug is reproduced.
[Moto G Q&A, Help & Troubleshooting] lost101:
Yes, I was able to reproduce this in windows but only on one occasion.
[Moto G Q&A, Help & Troubleshooting] seafood99:
Today this happened to me for the very first time, i went to bed and put phone in airplane mode, but the alarm never wook me up; phone was turned off, while it had around 40% when i went to bed..

I put it on the charger and it switched on after about 10 minutes, then i left it charging all the way to 100% and now it seems just fine again..
[Moto G Q&A, Help & Troubleshooting] byakuugan:
Happened on me while ago while tinkering on Developer options -> USB Debugging. Battery just dropped to 1% straight away. From my understanding, most of us affected are only saw it happened once?
[Moto G Q&A, Help & Troubleshooting] TheDoubleTap:
Happened to me twice my moto G was at 100% before I go to sleep and I woke up with 3% left so I plugged it and after few minutes it was at 100% again. Very weird.

Here is a screenshot of batteryDrain
[Moto G Q&A, Help & Troubleshooting] marcel.magalhaes:
Same Problem!

Hey Guys!

The same happened to me! I talk with a support at the motorola site and she say that:

" So much aplications running in background and this cause a heavy baterry drain! The only solution for this is Factory reset and will be fix that"

So, I do that and nothing is happened! Now, I will wait to full discharge and see if fix that!

Sorry for my horrible English

Cherrs! :highfive:
[Moto G Q&A, Help & Troubleshooting] lost101:
There is no point talking to the 'live' support people. On the official forum it has been said there is an on-going 'investigation' into this issue. A simple reset solves nothing.

https://forums.motorola.com/posts/7a7b068df1​
[Moto G Q&A, Help & Troubleshooting] lost101:
https://forums.motorola.com/posts/7a7b068df1?commentId=760854#760854​

Comment by a Motorola forum rep.
[Moto G Q&A, Help & Troubleshooting] Mickeyvdb:
Second time for me now. Happened overnight. No usage of USB connection.

The phone was just in standby when it happened.

As a matter of fact I even did a reset (turn on/off) before I went to bed.

At a sudden point that night the battery went to 0%.

Hopefully Motorola will find a solution for it.
[Moto G Q&A, Help & Troubleshooting] lost101:
The problem is now that Motorola only want devices where the battery drop is repeatable. What needs to happen is for someone to encounter the bug when enabling / disabling MTP and be able to consistently cause the problem by toggling the setting (I have been in this position). At that point they should not restart the phone, but contact Motorola via the forum and wait, perhaps not even using the phone anymore. That way they can see every single time the option is toggled, the error occurs.
[Moto G Q&A, Help & Troubleshooting] tmacher:
Did you update to KK? It's common known bug after updating an other phones such moto x.

Do this only once:

Download StabilityTest (ROOT optional) turn on wifi, gps, bluetooth. Run the program and start the "Classic stability test" leave the phone till it turns off. Then "power"+"vol-" run recovery mode and leave the phone it will turn of after a wail-make this step few times till it won't work and only the led will blink. You have now maximal drained out battery. Now plug the charger and make it 100% then start the phone enjoy-I hope it will help you.

Wysłane z mojego GT-I8160 przy użyciu Tapatalka
[Moto G Q&A, Help & Troubleshooting] Mickeyvdb:
My phone is indeed updated to KK.

Did you try the mentioned procedure yourself ?

Can you explain if this is a proven feature for the MotoG issue and if it is confirmed as being the solution for this.
[Moto G Q&A, Help & Troubleshooting] tmacher:
It worked for me after I had drop too. This is method from my friend from other forum and he works in a phone service. This worked for moto x after KK update and there's same problem with dropss. I Don't know what Motorola said about this method.

Moto G
[Moto G Q&A, Help & Troubleshooting] voongoto:
for me the drain problem happens if I plug the charger to a phone at a (wrong) angle. Sometimes it happens, sometimes it doesn't. And usually the battery is not empty, just the software shows it's empty. If I put it on charge, it reaches 100% quick and everything is back to normal. It's something sw/sensor related, I guess.
[Moto G Q&A, Help & Troubleshooting] rajshrimohanks:
Hey guys,

I experienced the same problem for the second time now and I've mailed Motorola customer care. Here's the mail I sent:

I'm hoping for a solution. I travel a lot and no phone means a disaster to me. If the reply is not favourable, should I contact Flipkart and get a refund?

(My dad was skeptical about buying phones online and I convinced him to get me this! Sigh! If he comes to know of this issue, there goes my pride of being the "well-informed-guy" in the family!) :crying:
[Moto G Q&A, Help & Troubleshooting] bleed blue:
It happened to me 3ce..so i contacted flipkart n opted for a refund..u cnt rely on any troubleshooting steps..bcz d problem might occur anytime..to me it 1ce occurred while updating d software..another time it was just lying idle..n once when i hd ticked usb debugging mode n connected my phone to d pc
[Moto G Q&A, Help & Troubleshooting] rajshrimohanks:
Oh darn! Is there any other alternatives for this phone in this price range? I was very happy with this phone except for this stupid issue. And now this returning this would mean that I have to go through the trauma of finding another viable phone..! Sigh!:(
[Moto G Q&A, Help & Troubleshooting] vanderjr5:
Mine happened only once, like many of the users, but anyway, I don't think of it as a game breaking issue, it's not like the battery has actually run dry, is only the meter, you can either recharge it and it will be back in some minutes, or use it as is and guess how much time you have left , I know mine runs for 4 hours of high usage for example. I don't think there's another phone with these specs in this price range.

Enviado de meu XT1032 usando Tapatalk
[Moto G Q&A, Help & Troubleshooting] rajshrimohanks:
I got this reply from Motorola today:

Do you think this would work? I'm about to try this..But waiting for the night so that I'd not miss any important calls meanwhile..
[Moto G Q&A, Help & Troubleshooting] pulkitpopli2004:
yeah it should work.. other do the hard reset..

i had similar problem in Nexus7,, after contacting ASUS they told me to hard reset the tablet. and voila.. this worked..

try in ur case also.

all d best.. :)
[Moto G Q&A, Help & Troubleshooting] jimakos29:
Mine got even weirder. Phone was turned off at 65% and i heard a beep. I checked it and the phone was turning on and when it completed booting it was on 1% and it showed a vertical drop in battery usage.
[Moto G Q&A, Help & Troubleshooting] jim.1405:
Yep, I've had that happen also. Just one of the G's little quirks and not out of the ordinary. And if you don't charge it right away you will probably find it will run for hours even if it still says 1%.
[Moto G Q&A, Help & Troubleshooting] jimakos29:
So how often does this happen? I got this phone for my daughter cause she lives far from me with her mother. Is it an issue I should be worried about? Should I return the device? Thanks in advance.
[Moto G Q&A, Help & Troubleshooting] bartmw:
I got different problem, plug to wall charger for last 2 days and battery charged to 59%... My Xperia SP charged during 2h from 10%-100% so not charger problem.
[Moto G Q&A, Help & Troubleshooting] petraru1:
its weird i have the X1032 and i have drained the battery until the phone closed, but i didn`t have any issue after, it charged normally and after the battery reached 10% i turned the phone on with no problems, maybe there are problems with the dual sim versions?
[Moto G Q&A, Help & Troubleshooting] jimakos29:
No dual sim here buddy. Got a normal x1032 just like urself
[Moto G Q&A, Help & Troubleshooting] the_hustler:
Happened to me twice in two days!

I own a GPE Moto G. Just left it and went to sleep and the next day, it failed to switch on.

Put it on charge after that. Charged from 0 to 100 percent and was working fine through the day. But when I left it on standby in night, battery drain occured.

Running rooted GPE edition , Kit kat. Any solutions for this?
[Moto G Q&A, Help & Troubleshooting] lost101:
Motorola are "working on a fix." Post on the official forum about your experience and that GPE edition is also affected by this issue.

https://forums.motorola.com/posts/7a7b068df1?commentId=760925​
[Moto G Q&A, Help & Troubleshooting] lost101:
http://xdaforums.com/showthread.php?t=2561623​
[Moto G Q&A, Help & Troubleshooting] the_hustler:
Did that. Lets see what happens. Thanks
[Moto G Q&A, Help & Troubleshooting] rajshrimohanks:
Hey! Sorry for the late reply.. I tried totally discharging and charging back as mentioned by the Motorola Customer Care executive and IT DOES SEEM TO HAVE WORKED! :D

I have no issues in USB since that day, which is about 4 days back... Hopefully it is a permanent solution! :o:o
[Moto G Q&A, Help & Troubleshooting] panetesan2k6:
Hi, I just had this issue for the first time (hope it's the last) a few minutes ago.

I pretty much use the phone the same way every day, so I think I may have narrowed down an answer to this since yesterday I did two different things.

First thing first: No root, KK (last update), factory unlocked phone, USB tethering almost every day to a Win7 64 bits PC and laptop.

As I say, I tether every day, so I've been connecting and disconnecting the phone to the PC sistematically since I got the phone with no problems. A few minutes ago, I plugged the phone and as soon as I checked USB tethered I got the problem.

First thing I did yesterday was to install for the first time the Motorola drivers package. I was tethering and transferring files without this drivers with no problem, but I thought it would be right to have them installed. I wonder wether people having this issue have the drivers installed or not.

Second thing I did yesterday for the first time was to use a different wall charger. I've been charging the phone with a 5.0V-2.0A wall charger from my Galaxy Note 2014 Edition. Yesterday I was gonna take a nap before going to work and had the phone charging from a 5.0V-0.5A wall charger from a Galaxy ACE phone. It was plugged to this like an hour, going from 60% to 95% or so. I wonder wether using a charger with so low amperage may have "upset" the battery calibration.

I think it has to be one of this two... I am going to uninstall the motorola drivers (actually they don't do anything) and never use the Galaxy ACE charger again and see. I will report back.
[Moto G Q&A, Help & Troubleshooting] SiD13:
Hi All,

I faced the sudden batter drain issue on Moto G first time today. This is about 10 days after started using the phone (However I inserted the SIM just two days before only, I dont think it has anything to do with the issue, but just to make the situation clear).

What occured was, the phone was showing about 92% charge and was sitting idle. I picked it up and turned on the screen, still the charge was showing 92%, I unlocked it and suddently the phone shut down after showing no charge message. Turned back the phone on and charged it using the wall charger, it started charging up from 1%. However within 15-20 minutes phone got fully charged. The condition of phone when the issue occured was as follows

OS version: Kitkat(Stock)

Wifi and internet data trasnfer were off.

Had never connected the phone using USB cable to pc/laptop to charge/data transfer since purchase.

Phone version: Dual Sim, India(however I had inserted only one Sim card and other slot was not active). Wall charger was supplied in the box by Moto.

Phone version: Dual Sim, India(however I had inserted only one Sim card and other slot was not active). Wall charger was supplied in the box by Moto.

Is this a hardware or software issue? Hope Moto is working to rectify this issue which seems to be quite common. Do you think calibrating the phone as mentioned by Motorola support in response to one fellow posters ("rajshrimohanks"). Could solve the issue?

Thanks

SiD
[Moto G Q&A, Help & Troubleshooting] Sudhir22yadav:
guys i'm facing battery issue after factory reset, in kitkat, i connect it via usb and when i change the mode from media device to camera ptp or if i double tap on media device option, battery got drain to 1 percent ol of a sudden and phone got restarted, even in the morning i face this, from 93 to 1 percent.. its so frustating, can anyone help me?? or i have to replace it!!
[Moto G Q&A, Help & Troubleshooting] lost101:
As we can see from SiD13's experience, even if you only use a Motorola supplied lead and wall charger this will happen. The problem is the phone itself.
[Moto G Q&A, Help & Troubleshooting] panetesan2k6:
Hi, as I said, I uninstalled the motorola drivers (as well as avoid using the 0.5A charger) and I've been tethering with the Moto G for 4 hours. I unchecked USB tether and unplugged it without issues. Let's hope it stays this way...
[Moto G Q&A, Help & Troubleshooting] rajshrimohanks:
It wouldn't.. :P Just had it again and reached out to Motorola again... This transpired:

But the frequency of the issue did reduce though..
[Moto G Q&A, Help & Troubleshooting] sohamssd:
Nice to hear Motorola is actually listening to this issue and acknowledging it. So what to do now. Wait?
[Moto G Q&A, Help & Troubleshooting] rajshrimohanks:
I guess so. Actually, as you said, I'm really glad Motorola responded in such quick succession. They acknowledged and did indeed promise looking into it. I'm just hoping that they keep up their word.

The issue now seems very rare to me now. I still keep it in USB. And it happens only when I plug in or remove, so it's not that it'll be left unnoticed.. But the thing is, this has stopped me from recommending Moto G to people.
[Moto G Q&A, Help & Troubleshooting] panetesan2k6:
Well... after 2-3 days of plugging and unplugging and tethering in a regular basis, just happened again... This is really random for me. I can't figure why it happens.

We'll have to wait and see what Motorola does.
[Moto G Q&A, Help & Troubleshooting] sohamssd:
Yeah, this was really unexpected. Have you tried calibrating it? I have kept it for charging now.
[Moto G Q&A, Help & Troubleshooting] rajshrimohanks:
I did calibrate as per Motorola's instructions. It was fine for a while. But it happened again. And now it's fine again... It's very random!
[Moto G Q&A, Help & Troubleshooting] ma3oony:
i think i'm suffering lately from this problem

recently i read that to kep battery long lived. i should start charging at 10-%15, but never to 100%. i should stop at 60-80%

even while i'm sleeping , i'm always turning off the wifi

the problem isn't happening everyday, but most of the time i wake up finding the phone is shut down completely, even tho the battery was at least above 20% and sometimes at 50% before sleping

this is really strange considering i'm not stuffing the phone with nothing but apps that i'm using frequently

im using KS Mobile's Battery Doctor
[Moto G Q&A, Help & Troubleshooting] sozu.newa:
talking to the customer support should help you

---------- Post added at 01:49 AM ---------- Previous post was at 01:42 AM ----------

I had the same problem yesterday except that I was using an Xperia phone's charger when the battery went straight to zero. Here are my screenshots.

Then I went to the motorola care/support something website and asked them if I have to worry about it. They said that I hadn't charged my phone till 100% and that the device is optimized for an original Motorola charger hence the issue.
[Moto G Q&A, Help & Troubleshooting] truthordare:
me too have the problem.......

i got the phone on 13th and was running 4.3 and this happened on 14th morning..

View attachment 2632449

then again that night.....

\View attachment 2632450

updated to kitkat and now.....

View attachment 2632451

dont know what to do .......probably call a refund...:(:(:(:(
[Moto G Q&A, Help & Troubleshooting] kabeza:
Well... Thats too freq. I'd calibrate battery and then See what happens

[MENTION=887416]tap[/MENTION]a Moto G
[Moto G Q&A, Help & Troubleshooting] suresh0411:
Sudden Battery Loss

I have recently received mot g 16 gb in india.I also experienced the same issue of sudden battery loss when connected to my laptop.it showed 1% when I had recgarged it to 100% minutes before.After this when I put it on recahrge it showed 100% after some minutes again.I am not able to undersatnd this problem.
[Moto G Q&A, Help & Troubleshooting] Landrea:
For what is worth, I reported the issue to HDBLOG, the most famous italian blog about technology and Android; they published an article this morning, linking this thread and the one from Motorola Support forum.

I hope this may speed up "Motorola's ongoing investigation" :)

Here you can read it!
[Moto G Q&A, Help & Troubleshooting] lost101:
Looks like it worked.

https://forums.motorola.com/comment/771144​

If you have this issue register on the official forum and give them your info. I suspect they use 'Moto Care' to monitor / get information from your phone. So if you are using a custom ROM you probably need to flash stock. I'm sure if this is actually the case, will be confirmed shortly.

Stock ROM with the 'Motorola Privacy' section under settings is required to help solve this.
[Moto G Q&A, Help & Troubleshooting] Landrea:
I'm on stock too, and it's good to know they are doing something and need our IMEI.

BTW the issue should be fixed for all MOTO G, no matter if stock or custom or brick or anything.

P.S. it's not a news, BTW. On January, 31 Nicole from Motorola wrote:

Hey all,

could everyone who experiences this issue and is in the UK send me a PM including the IMEI?

Thanks!

Nicole
[Moto G Q&A, Help & Troubleshooting] johnnyb38:
3rd time it happened

It happened in January just after having bought the phone. And today when I found my phone completely dead. I turned it on -> 1% battery. It has been a few hours and the phone is still on. I read every forum and I don't think Motorola has any idea on what the problem might be and how can it be fixed.
[Moto G Q&A, Help & Troubleshooting] michalurban:
Yesterday happened to me when i connected phone via usb and set the PTP instead of MTP
[Moto G Q&A, Help & Troubleshooting] Mickeyvdb:
Also third time here.

Happened a couple of hours after I had charged the device through a wallcharger which has a USB connection.

So I mean a charger which does not have a fixed cable.

Normally I use a charger with fixed cable and after using this charger I did not have observed the battery drop.

So far I only have observed it when using the wallcharger with USB connection or when connected to PC via USB.
[Moto G Q&A, Help & Troubleshooting] moto_g_battery:
My Moto G's battery has shown 1% when it has much more many times now.

I've tried all the "tricks" to fix it, including letting it discharge completely, the cache clean, etc.

Going to return it to Amazon if Motorola doesn't release something soon or this issue magically goes away.

Motorola saying it only happens once in 99% of instances has got to be damage control, this is a serious issue.
[Moto G Q&A, Help & Troubleshooting] rlucasrn:
For those that had troubles with this thread, try use a charger from another phone. I used the S4 charger (5.0V / 2.0A) and the phone turned on. I discharged it again, till led power doesnt blink anymore and using its own charger it worked. Maybe its a coincidence or not.
[Moto G Q&A, Help & Troubleshooting] sjgcooper:
My concern is this happening while I'm asleep so the alarm doesn't go off. Similar concern has been expressed by people that the phone turns off without them noticing - I think this is the main problem as once you've turned it back on it works and it's just annoying that it says "1%" till recharged.

I came across this xposed module which is intended to prevent shutdown at 1%. It is no longer under development and doesn't officially work for 4.2+ but the developer has provided a version which might work:

http://xdaforums.com/showthread.php?t=2583320&page=7

I've tried testing but I don't know whether it works - for me the battery drop bug is infrequent and so the times when the battery says 1% it generally is actually depleted.

If anyone is experiencing the sudden drop problem frequently, perhaps you could try this and see if it works? Obviously, don't use it if you often forget to charge your battery as that will damage it.

Thanks.