[Galaxy Note II General] takoateli:
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- (Samsung KNOX Service Support)

Dec 12 17:06 (PST)

Dear Greg,

We greatly appreciate your detailed feedback. I will take this back to the management team to confirm their official policy regarding this matter and I will report back with any new findings. Thank you for your patience.

Best regards

Steve

Samsung KNOX Team

www.samsungknox.com

Greg

Dec 12 16:12 (PST)

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Steve, once again thank you for your prompt reply.

However the situation you describe below is not what I am experiencing.

Right now I am completely unable to root my phone, downgrade, or install

other roms because the secure bootloader/Knox system blocks all of my

attempts to modify the system. Furthermore the secure bootloader will not

allow anything to be loaded that has not been signed by Samsung. So I am

unable to use any of the standard tools that I was previously able to use

to root my phone. Nor can I flash third-party roms into my phone. I am

completely stuck with the present Samsung Android 4.3 rom. I cannot

downgrade North change to any other ROM. The only thing I can do is upgrade

to future Samsung roms because they are signed by Samsung and will be

accepted by the secure boot loader.

Right now the Android community is struggling to try and find a way around

the barriers that Samsung has implemented in their latest firmware, and so

far no one has succeeded. The present situation is not one in which users

merely risk their phones warranty status and customer support as a result

of modifying their phones. The present situation is one in which users are

completely unable to root their phones, or flash alternate roms, we can't

even downgrade to previous stock Samsung roms. The secure bootloader

prevents that.

Obviously the engineers and programmers at Samsung and people above them

who make such decisions knew very well what they were implementing. This is

a drastic change in the Samsung telephone landscape, one which will have

greater ramifications once the changes are applied to all Samsung models.

What is ironic is that Samsung's new policy is identical to that of Apple

Computer and their iPhone. Apple blocks all attempts by their users to

jailbreak their phone, which is the equivalent of rooting a phone in the

Apple realm. Though Apple has always left a way for people who want to

jailbreak their phones. In this situation Samsung seems to have out done

Apple, but in a way which will frustrate and alienate a part of its user

base.

I strongly encourage Samsung to give their customers the choice to do what

they want with THEIR own phones. I suggest that Samsung make available a

bootloader which once installed will allow the rooting of the phone and the

installation of non Samsung roms

Greg

Sent from my Android phone

- (Samsung KNOX Service Support)

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Dec 12 15:37 (PST)

Dear Greg,

Thank you for your reply and thank you for letting us understand your situation. I would like to clarify Samsung's policy on KNOX.

As mentioned in our latest article (https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit), we do not (and cannot) stop users from rooting their devices. However we'd like to state that if a custom binary is put on the device, then Samsung cannot guarantee the normal function of the hardware any longer. This means that Samsung will not provide any support for the non-official bootloader or any malfunction of the device resulting from the rooting. In the simplest terms, you may root your device but your KNOX and Samsung hardware/device warranty will be void.

When the KNOX warranty is void, the KNOX Container can no longer be created on such a device and the data encrypted and stored in an existing KNOX Container can no longer be retrieved. However everything else will work just as before with no changes to other features/functionality.

We will work to have more clear guidelines on this matter and we greatly appreciate your feedback.

Best regards

Steve

Samsung KNOX Team

www.samsungknox.com

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Greg

Dec 12 13:41 (PST)

Steve, thank you so much for your help. Here is my problem with Knox. I

have your note 2 phone which I really love. I use it for so many things. To

make it work exactly the way I like I need to be able to root and modify

the phone's software. I was able to do that with this phone up until your

latest firmware. Now your latest firmware has locked down my phone so that

I can not install any other firmware, only the official Samsung firmware,

and I am also unable to root the phone. I feel like my phone is being held

hostage remotely.

I'm sure you are aware that there are viruses which affect computers which

encrypt the user's documents and then demand a ransom that the user must

pay to have their documents back. Well I feel like Samsung has done that to

my telephone, except there isn't even a ransom that I can pay to have

control of my phone again and have my phone work the way I want it too. It

is my phone. I bought it. I paid for it. I do not understand why samsung

does not have some kind of opt-out policy for people who want to have an

open system and be able to root and flash non-official software. We

understand it voids the warranty, and we don't ask or expect support in

this endeavor. Just allow us to control our own phones.

I feel like I was duped when I installed the latest firmware because it did

not advise that it was going to lock my device to using only Samsung

firmware. I can assure you there is a large user base of your equipment

which consists of people who like to root and modify their phones. Those

people are fanatics, they are your fanbois. Those are people you should be

courting, not annoying.

Since I can no longer use my note to the way I want to I have purchased a

Moto X and plan to have that be my main phone. If that works out well I

plan on getting rid of my Samsung phone. I hope this explains my situation

and also my sentiment.

Greg

Sent from my Android phone

- (Samsung KNOX Service Support)

Dec 12 10:43 (PST)

Dear Greg,

Thank you for your email. I apologize your experience with KNOX hasn't been satisfactory. Could you please clarify the issues you were having with KNOX? Your feedback would be greatly appreciated.

Best regards

Steve

Samsung KNOX Team

www.samsungknox.com

Greg

Dec 11 19:12 (PST)

Hello,

A request was submitted to Samsung KNOX.

Here are the details:

Name: Greg Ihnen

Email Address: greg@ihnen.me

Telephone Number: 58 04122069501

Company:

Country: Venezuela

Comments:

Knox sux. You should give people who want it a way out. I've owned a Note II

for about six months. I just bought a Moto X Developer version to replace my

Note II because of Knox. I will never ever ever ever ever ever ever ever ever

ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever

ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever

ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever

ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever

ever ever ever ever ever ever ever ever

buy another Samsung phone. Ever.

Greg

Please contact the customer as soon as possible.

Thank you,

The Samsung KNOX Team.

Message-Id:AA935VYT_52aa5dab42e34_bb23fc300cc47c0572627_sprut

---------- Post added at 06:36 PM ---------- Previous post was at 06:32 PM ----------

The previous message is a correspondence I had with Samsung support. Others might find it interesting.