[Nexus 5 Accessories] Wbroshea:
Ok. I wasn't going to post my experience with Slickwraps until I got an email from them that kind of ticked me off. So that changed my mind and here is my story.

I requested a custom product several months back (first email to slickwraps was March 18). Before they were released to the public, the custom request was for the colored x to be placed in the x cutout. Now was I the first to request this, I have no idea, but I know that they were not freely given until after I had paid for the custom. However, I wanted one difference from what everyone is now receiving. I wanted my colors to be "correct" in the portrait layout vs the landscape layout. Don't know why, that's just what I preferred. I have several emails going back and forth with customer service regarding their understanding of the layout being portrait.

After finalizing the price I changed up the main skin material to the real leather rather than the 3m vinyl. Was told, in email again that I still have, that the main skin material would have no effect on the price. So in my mind all of the price for customization is for the colored x in the portrait layout. I paid, then was informed, March 25 by email, that the boss liked the colored x's so they were going to be sent to testers for potential future use. Not even upset about that, but was disappointed when I received my skin and my x colors were inserted for landscape orientation. Took a look at each insert and realized that one can only do a mirror image of the colors not a 90 degree rotation so portrait orientation is out for these inserts. So no big deal, contacted slickwraps. They were apologetic and they sent out new inserts. Inserts arrived, they were still in the landscape orientation not portrait for which I had paid. Again, I laughed no big deal, I contacted same guy I had talked to for the month and a half . This time took a little longer. I had to keep emailing him.

After a few follow up emails I received this response :"Unfortunately at this time we are not able to rotate the colors of the X. It would require a bit of time and we would not be able to do the labor for free and coincidentally we cannot charge for it either as it just the Nexus logo, we are not able to sell it for a profit." Wait. I paid for a custom of the X's, i.e. nexus logo, in portrait orientation and the material did not affect the cost of the custom. Basically I paid for the labor to rotate the colors of the X, but now was being told they can't do it, or more likely that they won't do it. So I gave them two choices, either send me the x's in portrait layout or refund me my money and I will send the skin back. No response for about a month. I was going to do a chargeback on my credit card, but decided against it. With it being a small dollar amount the credit card company would probably just credit my account and write it off their books rather than try to get it back from slick wraps. That doesn't really seem right to me. So I had just decided to bite the bullet and eat the cost of a custom that was not made to the original agreed upon specifications and go away I guess.

Then I got the email from slickwraps with a big bold 100% SATISFACTION GUARANTEED advertisement trying to get me to buy more product. Thus my story. Word to the wise, don't believe all marketing hype.