[Sprint Samsung Galaxy S III] 1maestro420:
Updated to 4.3 OTA...asked samsung how to activate/locate Samsung KNOX....this is the convo that ensued...

General Info

*Nov 25, 2013 12:53:22 PM*EST*Nov 25, 2013 1:25:29 PM*EST*00:32:07*Pamella

Chat Transcript

info:*Please wait for a Samsung Agent to respond.

info:*You are now chatting with 'Pamella'. There will be a brief survey at the end of our chat to share feedback on my performancetoday

info:*Your Issue ID for this chat is LTK1117901295565X

Pamella:*Hi, thank you for contacting Samsung Technical Support. How may I help you*today?*

Pamella:*We have not heard from you. Do you wish to continue the chat?

1maestro420:*I just received the Android 4.3 update. I am unable to locate/activate Samsung KNOX

Pamella:*I understand that you are facing issues locating Samsung knox on your device. Is that correct?

1maestro420:*Yes.

Pamella:*Thank you for confirming.

Pamella:*I'll be glad to assist you.

Pamella:*Could you please let me know the model number of your device? You can find it in Applications >> Settings >> About phone or You can find it beneath the battery of your device which generally starts with SGH or SPH or SCH or GT or SM.

1maestro420:*SPH-L710

Pamella:*Thank you for the model number.

Pamella:*Could you please let me know the baseband version of your device? You can find it in Applications >> Settings >> About phone >> Baseband.

1maestro420:*Your website says Samsung KNOX is included with this update!

1maestro420:*give me a minute to look up the requested information

Pamella:*Sure.

1maestro420:*L710VPUCMK3

Pamella:*Thank you.

Pamella:*Could you please give me a minute while I gather information on your request?

1maestro420: sure

Pamella:*I have checked with the information and I would like to inform you that this application is provided only for some devices and unfortunately this application is not provided by default with the update. So if the Knox is not provided by default with the update, then you need to download it from Playstore.

1maestro420:*...and what if it's not available from Google Play Store?

Pamella:*I would like to inform you that it will be available in the Playstore.

1maestro420:*can you provide me a link, as I am unable to successfully locate it.

Pamella:*I would like to inform you that there will be no separate link to download Knox. However, I request you to open Playstore on your device and type in Knox in the search field.

1maestro420:*ok give me a minute, please!

Pamella:*Sure.

1maestro420:*ok, I've tried both the google Playstore, and Samsung app store....I cannot find Samsung KNOX anywhere....WHAT NOW???????

Pamella:*May I place you on hold for 3 minutes, while I gather the information on your request?*

1maestro420:*yep please!

Pamella:*Thank you.

1maestro420:*also, do I have the option to a transcript of this chat?

Pamella:*Yes.

Pamella:*Just to confirm, could you please let me know how did you updated your device?

1maestro420:*OTA

Pamella:*May I know your carrier provider please?

1maestro420:*shouldn't you know that based off of my model number?.... its sprint...

Pamella:*I would like to inform you that your device is not having the beaseband version that your device should have. That is the reason why I am confirming the carrier provider of your device.

Pamella:*I see that your are having the different baseband version. So I request you to contact your carrier provider and check whether they have pushed correct firmware version to your device.

Pamella:*For your convenience, I will provide you with the direct contact number of your carrier support team.

Pamella:*You can contact Sprint support at1-888-211-4727.

Click *here*to reach them online.

1maestro420:*ok thanks

Pamella:*You're welcome. Is there anything else I can assist you with?*

1maestro420:*I also request a copy of this cat in its entirety, please

1maestro420:*what baseband should it be?

1maestro420:*I also request a copy of this chat in it's entirety.

Pamella:*Your device should have L710VPMJ9 then only your device will be compatible with Knox application.

Pamella:*Sure.

Pamella:*If you would like a copy of this chat emailed to you, please click on the blue "X" close button at the end of the chat and provide your email id in the survey form, so that the entire chat session will be automatically sent to your email id.*

1maestro420:*im using the device in question, so will that method still work?

Pamella:*Yes.

Pamella:*Can I help you with anything else?

1maestro420:*ok, and do you have any identifying information....employee number, station number....

1maestro420:*or anything of the sort???

Pamella:*I would like to inform you that we are not authorized to reveal our information over the live chat. It is our company policy. However, my name is Pamella.

1maestro420:*ok, thanks Pamella...

Pamella:*You're welcome. Is there anything else I can assist you with?