yashsingh1/xdaforums huggingface dataset:
[Moto G General] ReganH22:
They claim they will charge your card once the phone ships, and they just charged my card about 10 minutes after I recieved the email so I'm hoping that means the phone will ship no later than tomorrow. Someone posted that their card was charged some time ago and they still don't have a phone and others claim they have the phone and still haven't been charged so I don't know how much to read into it. Looks like I'll have to look around the house and dig up an old phone to use on my trip.
[Moto G General] t0mmy:
I just got that email too. I'm pissed because I had the choice to order through Amazon or Motorola and I picked Motorola thinking I would get it quicker.. fail
[Moto G General] ReganH22:
I noticed on the Amazon site it says by the 11th still, but when you click on the phone, it now says this item normally ships in 4 to 6 weeks. Has it always said that?
[Moto G General] Jooosty:
It just changed maybe today. I'm guessing they are overwhelmed with orders as well.
[Moto G General] t0mmy:
I think the 4-6 weeks appeared after the preorder ended
[Moto G General] eckwheet:
Hey, its progress right?! Got same email as everyone else... I'll just tell myself I'll see it by January so I'm not constantly stalking every forum and refreshing my email for any kind of shipping update. I'll have to admit the charm of this phone is starting to wear pretty thin.
[Moto G General] fubag:
lucky SOB, mines 17th :'(

For those who did receive it, was a signature absolutely required? What if you can't be home when it arrives, does Fedex offer good options to pick it up somewhere near your city?
[Moto G General] Jooosty:
When did you place your order?

Mine was placed DEC 8 one night before release.
[Moto G General] melcali:
If you know you are not going to be home and a signature is required, you can just go to the tracking page once you receive the tracking info and just request to pick up package at any chosen FedEx/Kinkos location.

I would suggest you do this right away otherwise if you wait long enough, you will have to wait another day.
[Moto G General] Ravinxx:
Just got the same email about the snowstorm and overnight shipping. Mine says the 14th. I'm perfectly cool with that.
[Moto G General] scrizz:
i preordered from amazon, but i haven't been charged yet :(

I'm hoping the whole 4-6 week delay is only for new orders. :crying:
[Moto G General] fubag:
fuuuuuuuuuu i placed mine 11/26, moto killing me with line of orders loool
[Moto G General] nitin.chobhe:
Though my card is charged today morning, I've not received any such email. It it is 14 Dec and overnight delivery then that should be fine. My problem is that I'll be leaving USA on 16 Dec. I should get it before that :angel:
[Moto G General] gotokyo:
I got a little fed up with the shipping situation as I need a phone asap. Decided to call customer service today to cancel my order and went through a whole ordeal about how their system won't allow them to cancel it (I don't see how that's possible since it's still on pre-order status and hasn't it been shipped out yet) and the best they could do is place a cancellation request on the order, which may or may not work.

After getting transferred all the way up to corporate customer service my phone call ended up dropping and after 5 more attempts of trying to connect back with them, that situation ended up going no where. Now I'm stuck because I don't know if my order was actually cancelled or not and I can't use the money to buy another phone because that money will need to be in my account in case the order didn't get cancelled.

After the customer service experience I went through today I'm absolutely dreading the idea of having to call them back tomorrow.

/rant.
[Moto G General] nitin.chobhe:
This is what I got. If they ship by this date and I get it in one day, then it would be perfectly fine :)

As you may have heard, large parts of the United States were hit by winter storm Dion, including our fulfillment center in Fort Worth, Texas. Our operations are still recovering from the storm’s impact while also trying to keep up with the incredible demand for Moto G.

For these reasons, your phone order wasn’t shipped when we originally estimated. We sincerely apologize for the delay and want you to know that your Moto G will ship by December 14th via a free upgrade to overnight delivery. (We’ll still send you a shipping confirmation with tracking number so you can see a more accurate delivery day/time.)

We know how excited you are to receive your phone, and we’re so grateful you chose Moto G. Thanks again for your purchase—and for your patience.

Sincerely,

The Moto Maker Team

---------- Post added at 09:58 AM ---------- Previous post was at 09:47 AM ----------

Yes, since yesterday it's getting difficult to contact their chat/ customer support. Seems like every one is calling them to know the order status :eek:
[Moto G General] Lyokacanthrope:
I really, really, hope it turns out it shipped today/yesterday, because by the 17th I'm not quite sure I'll be here. I might have to go off-island (yay Hawaii) for reasons related to housing.
[Moto G General] nitin.chobhe:
Let's hope for the best. I too have the same situation. My manager (who is carrying this device for me) will be leaving on 17th morning. So I'm prying that they send it ASAP so that he gets it on 16 at the max... :angel:
[Moto G General] chlehqls:
Same here. I hope it ships by 17th and not on it.

Like I said earlier, my card was charged for 2 Moto Gs, so hopefully I'll get it this week.
[Moto G General] nitin.chobhe:
Just interacted with Moto's chat support, and got this information:

I'll get it on or before Saturday :good:
[Moto G General] fubag:
HA!, they've been telling everyone the same sad story lol, but everyone getting random emails Dec. 17th or Dec. 14th it's messed up. They can't even link their shipping confirmation updates with the moto update page properly, dam Google behind the scenes smh...
[Moto G General] anndrius:
how can i buy from motorola site if i'm from europe? is it only US?
[Moto G General] ReganH22:
My girlfriend bought a Moto X on Monday during the sale and received an email last night stating that she should expect the phone to be delivered today. Does the Moto X ship from the same place? Maybe the backlog for the Moto G was higher or something. From what I've read though, Motorola is doing the same thing with the Moto X. People who ordered before my girlfriend are still waiting for their phones.
[Moto G General] fubag:
See this type of sh*t annoys me. It should be a queue system so that people who order first receive it first. WTF is this BS where people ordering a day before are getting units ahead of those who patiently waited for say 3 weeks.
[Moto G General] Jooosty:
Okay so update.

I ordered on Dec 8th at around 8PM.

Received email shortly there after. Get charged only $1,10

I don't get another email until the 11th. stating this issues. and saying the phone will be SHIPPED BY dec 14th. VIA free Overnight :good:

On the morning of Dec 12th my card finally gets charged.:cool:

The ball is rolling..
[Moto G General] sicembaylor:
I don't want to burst your bubble, but that's pretty much the same thing that has happened for all of us. :D My card was charged three days ago, I received the email, I sit here today, and I still don't have my phone. :D
[Moto G General] ReganH22:
On a side note, there were people saying that Fedex would require a signature at delivery. My girlfriend ordered a Moto X 3 days ago and Fedex just dropped it off on the doorstep after ringing the doorbell and saying Fedex over the intercom. The driver was already in the truck by the time I got downstairs. Not sure if they would have done this if I hadn't answered the intercom, but they definitely didn't wait for a signature. I still cant believe she was able to use Motomaker and come up with custom colors and have it delivered before my Moto G even shipped while ordering it 3 days ago.
[Moto G General] fubag:
Depends where you live, the driver, etc. I guess. I have a strong feeling they are going to want a signature in my neighborhood since it's townhouse based, and last time the UPS guy refused to deliver without a freaking signature. Kinda annoying because my neighborhood is mad safe and I'd appreciate it they just left it at the door.
[Moto G General] chlehqls:
I'm guessing nobody got there phones yet?
[Moto G General] ReganH22:
Yeah I live in Chicago in the city off of a busy street. I get a lot of foot traffic past my doorstep so I could easily see my phone not being here if it was left on the doorstep while nobody was home. The sad part is my girlfriend asked me to open the package to take a look at the phone and when I described it to her over the phone, she realized they sent the wrong colors so she has to return it. I tried to cancel my order but the Moto rep told me they have to put a request for cancellation in and then see if it is approved. I'm going to go pick up an HTC One today and be done with it. I'll sell the Moto G if it arrives.
[Moto G General] Beermuny:
I ordered a 16gb US GSM version 11\26 after reading that the devices would ship 12/2, my card was immediately charged the full amount and received an email stating that the ship date had moved to 12/9. Yesterday received the email saying 12/17....

I live in Dallas, about 35 min away from the distribution center. The storm did shut down DFW for a few days but I don't understand how that would equate to a week delay.

I have since acquired a discount code for a Moto X and was hoping that I'd have the G before I purchased to compare. I called customer support to see if I could just cancel the order since I'll probably be buying the X anyway and of course it's too late. The rep told me that my phone is scheduled to ship on the 14th rather than the 17th. The 14th is a Saturday BTW. I'm usually a really patient person, but this is all starting to irk me.

Has anyone received their US GSM Moto G? Watched MKBHD's Moto G review and he seems to be the only one who's gotten their hands on the US version. Just thought that I was doing a wise thing by ordering the first day they went on sale......
[Moto G General] sicembaylor:
It's to the point that free overnight shipping isn't much compensation. I mean, the free overnight would be welcome if the free overnight upgrade resulted in all of us getting our phones at, or perhaps within a day, of the original arrival date. However, we're now beyond that. A $10.00 Google Play card or something along those lines would go a long way toward soothing some ruffled feathers.
[Moto G General] aaopt:
How much profit do you suppose was baked into the original price... do you really think there's enough room for them to refund $10 on top of next day shipping and still not take a loss on these things?
[Moto G General] sicembaylor:
Unlikely, but sometimes that's the price you have to pay to keep people happy. Motorola's holiday sales for both the X and the G were pretty disastrous though they made good on the X. We're talking people who pre-ordered here....they wouldn't be giving a Play card to every G order indefinitely...just those who should have had their phone by now. They'd recoop the cost eventually and create a lot of good will as a result.
[Moto G General] scrizz:
next day shipping is expensive. lol

I don't see myself paying for next day lol
[Moto G General] ReganH22:
Just got done talking to a Moto rep to see if my order was indeed cancelled. Of course like everyone else's, it wasn't. The worst part is they have now moved the date even further from what the email said. Now they are saying no sooner than the 19th. I called the bank and disputed the charge so my money should be back in the bank. Hopefully Motorola realizes and doesn't ship the phone.
[Moto G General] sicembaylor:
I'm going to be pretty upset if this is the case. I take it with a grain of salt though since Moto sales reps have been giving out really bad information. They told me there was a hold on my card for the full amount of the phone, so the money was held but wouldn't be processed until the phone shipped. Both parts of that information proved to be incorrect.

I'm in trouble if I don't have the phone by the 17th which is when my current Sprint contract ends. I'm a self-employed consultant, so having my phone is very important. I don't have another GSM phone to just pop the sim card into until the 'G' arrives, so I'm faced with going an unknown number of days without a phone.
[Moto G General] nitin.chobhe:
That is really a bad situation to be in. Yes, the Moto customer support is worst. Every time you contact them, they give you a different information. I contacted them today morning and they said that I'll have my phone on or before Saturday. But I've not yet received any shipment information.
[Moto G General] ReganH22:
The sales rep I talked to told me that they were just given the information this evening that the delivery dates would be the 19th. Either way its too late for me. I have to have a phone when I'm on the road so the 17th (The date I was given yesterday) would have been too late for me. Good luck with everyone's deliveries and I hope you enjoy the phone. It definitely looks like a nice phone.
[Moto G General] nitin.chobhe:
This is getting frustrating now :crying:
[Moto G General] jeffalamillo7:
I received my phone today from Motorola through FedEx but I never received a shipping confirmation. Ordered mine on the 5th of Dec.
[Moto G General] slay65:
Just got home from work. I expected everyone to say that they got their shipping notices. I order the US 16GB version on 11/26. Got my shipping notice this AM. Will get it tomorrow.

BTW, yesterday I got an email stating it would ship 12/17 due to the storm. So I expect most of you will get your phones before the date they are quoting. Can't wait!
[Moto G General] jeffalamillo7:
To be clear, what I believe they meant to say is that it should ship BY the 17th. So check your bank account lol As soon as you're charged full price for the device, it should arrive the next day due to overnight delivery.
[Moto G General] nitin.chobhe:
*Jealous*

I ordered mine on 02 Dec and still waiting...
[Moto G General] sicembaylor:
Mine was ordered on the 4th. I wonder what criteria they're using to determine who gets their phone and when...

I guess I can probably live going a couple of days without my phone using my Google Voice number so long as I can at least get the message out to those who are most likely to call me. Still....not a great situation.

If Motorola can do something about their customer service then they are in such incredibly good shape going forward considering the quality and desirability of both the X and the G. I like everything they're doing aside from this clusterf'k.
[Moto G General] nitin.chobhe:
Yes, you are right...! Let's hope they sort it out at the earliest.
[Moto G General] stevessvt:
Although Im glad you got yours, this is complete and utter bull ****. I ordered mine on Nov 29 and still no word from Moto.
[Moto G General] fubag:
Ya this is starting to piss me off now...ordered on 11/26, full charge on card, Motorola support cannot give me a definitive answer on delivery, some say by Dec. 14th, email by Dec. 17th, no freaking tracking number. Unable to cancel order now...

Holy crap, never buying from Motorola again, I'm done

I recently sent this via email:

"I've ordered on day 1 of Moto G's launch on 11/26 and have been patiently waiting for over 3 weeks. Everytime I contact Motorola Support I am told a different story as to when I will receive my phone due to the weather delay in Texas. Some say by Dec. 14th, then I get an email saying after Dec. 17th. My card has been charged in full, and yet your site is unable to give me any tracking information or updates as to what is the progress of my shipment.

As an outsider just looking in at customer service, this is atrocious. How can you sell a product in advance, make the full charge and deduct money from the customer, then not be able to provide them a tracking number or any information about the order? Why is your customer service department not working closely with your shipping warehouse department? Why is the website unable to properly check and update the information? This sounds a whole lot like the Obamacare website in terms of functionality.

All I'm asking as a customer is to receive proper truthful information about when I should expect to receive my phone with an honest answer as to whether a tracking number is in the system or not. I am utterly disappointed in a multi-billion dollar company owned by Google unable to properly fulfill orders and let customers know exactly the progress/situation of their order.

/End rant"
[Moto G General] stevessvt:
I just called Moto and they did have a tracking number for me, it will be here today.

This is my shocked face.
[Moto G General] scrizz:
lol, glad to hear
[Moto G General] chlehqls:
For those that got the phone, did you have to sign for it?
[Moto G General] stevessvt:
Just got mine, had it delivered to my business, so I signed for it. Smallest box for a cell phone Ive ever seen.
[Moto G General] DaveinAsia:
Congrats on getting delivery of your new phone [MENTION=3150819]stevessvt[/MENTION]! Make sure you drop us a follow-up note on your first impressions. I still haven't heard anything from Motorola with respect to my order of two 16g globals, but with each successfully delivery (including yours), I know I'm probably that much closer to getting mine. Happy Moto-G'ing!
[Moto G General] stevessvt:
Thank you, but impressions will have to wait for a few weeks, its for Christmas for my daughter. Its replacing her iPhone 4S with a broken screen that my ex-wife gave her. This should be a perfect stepping stone for her to come to the droid side.
[Moto G General] fubag:
So I spoke to motorola customer support and was told that email sent saying overnight shipping is not necessarily true. They are still sending out two day shippings unless apparently you call their e-commerce department and request your order to become a 'priority'...wtf.
[Moto G General] stevessvt:
The box mine shipped in from FedEx clearly says it shipped yesterday, so likely, yet again, the rep had their head up there a$$.
[Moto G General] Jooosty:
Seeing that youre located in FL, I hope I get mine soon as well, I am in CA.
[Moto G General] nitin.chobhe:
I got mine delivered just an hour ago.

I had called Moto sales support on 09 Dec and asked to escalate the issue and they did it. So when I called today, the representative was saying that I would get it in 4 to 6 days. I gave hime the ref no. of previous call and he checked it. Then he said that there was tracking number for my order and he said that it got delivered few mins ago :victory:

So you can say that these support guys don't have much information than the order page we can see.

Anyways feeling happy :laugh:

Moto G Global version

Order date: 02 Dec

Charged on card: 11 Dec

Shipped on: 12 Dec

Delivered on: 13 Dec

So I got it by overnight delivery :highfive:
[Moto G General] ReganH22:
Glad you got it! Fedex just sent me a text saying the phone was in transit. I bought a Nexus 5 this morning and had my bank reverse the funds on the Moto G so I'll have to send it back when it arrives tomorrow.
[Moto G General] scrizz:
get me a Nexus 5 too. thanks.

lol jp :p
[Moto G General] gotokyo:
Ugh. I thought my phone shipped today but it turned out to be a couple phone cases I bought as christmas gifts the other day and forgot about :crying:

The package it shipped in was the perfect size and everything :/
[Moto G General] sicembaylor:
Mine was delivered half an hour ago via FedEx!!! :happy dance: All is forgiven, Motorola! :D

So far, the device exceeds expectations.
[Moto G General] rpaloalto:
?? What State do you live in? Also did you order the USA version or the world phone?

I live in California, I ordered the 8GB USA version on November 26 and have not received it or any tracking:(

I also ordered the snap on shell on the 27 and that has not showed up either.
[Moto G General] sicembaylor:
US GSM 16gb model ordered on Dec. 4th.

I live near Tulsa, OK
[Moto G General] chlehqls:
Good to see they're shipping now though, as long as I get it by next week, I'll be fine.
[Moto G General] Jooosty:
Im a fellow Californian and am still waiting with you! :silly:
[Moto G General] fubag:
No show in Maryland ordered 11/26
[Moto G General] gotokyo:
I just got a voicemail from fedex saying a package should be delivered by 12am tomorrow and that it requires a signature. I still haven't gotten any email update or tracking info from motorola directly so it was a little surprising. I sure hope it's the phone and not some other thing I ordered and forgot about.

I'm guessing people from CA will also be getting it tomorrow.
[Moto G General] chlehqls:
If you sign up for FedEx delivery notifier online, does it notify you as soon as they ship it out?
[Moto G General] nitin.chobhe:
If you are not there to sign, they will get sign from someone else and deliver it. Don't worry.

Guys, the I think Motorola is not sending the shipment emails. I got mine delivered today ans the order history still says Status as not shipped. So don't worry about shipment emails. You can get a pleasant surprise at any moment :highfive:
[Moto G General] DaveinAsia:
Well, my brother just informed me that the phones that were ordered on Dec 6th were received today (in California). So just one more Fedex leg to Asia and we're golden!
[Moto G General] sicembaylor:
I suspect you guys will receive your packages tomorrow. I bet the "overnight" shipping upgrade by Motorola is actually a 1-2 day shipping upgrade. I received mine because I live relatively close to Ft. Worth. I bet you all on the left and east coasts get yours by tomorrow evening. It shouldn't be long now!
[Moto G General] sicembaylor:
A question for those who have received their phone: Was the retail box itself already open? I mean was there a seal or a piece of tape you had to cut or remove in order to open the box up? Mine didn't as if someone had already opened the box. Maybe mine was a random test unit that they pre-opened or something?
[Moto G General] thor17:
Ordered my US 8 GB on 11/26. Got charged the full amount on the same day. I received an email saying they would ship out on 11/14 with an upgrade to next day delivery. I signed up for FedEx Delivery Manager and FedEx notified me I would be receiving the phone today (got shipped yesterday - 11/13). Moto didn't send out any shipping notification.

EDIT: My bad - my FedEx notification was for a different package from Ft Worth not my Moto G.
[Moto G General] stevessvt:
Nope, mine was not sealed,....
[Moto G General] fubag:
What if you speak to a Motorola dude and he tells you there is no tracking info in the system should I still be expecting it today? I've lost all hope
[Moto G General] thor17:
Sorry, see my edit above.
[Moto G General] thor17:
Got my notification from fedex today. The moto g will arrive here on Monday.
[General Questions and Answers] dejelajoda:
I was using greenify, and hibernate es explorer app, but I remembered that was predetermined as a file manager, and then the sd got damaged, because the phone no longer read, the computer does not even read it, anyone know what happened?:confused:
[Verizon Galaxy Note 3 Q&A, Help & Troubleshooting] d3db1t:
I have the dreaded "Wifi connection is unstable issue" on my VZN Note 3. Someone made a post saying there may be fix by putting in *#0011# then tapping the settings button and then turning wifi power saving off.

I think the service code given may be for a different carrier than VZN because nothing happens when I input it. Hitting the call button just sends me to Verizon's automotronic voice.

Anyone know what the code should be and how to input it?
[Verizon Galaxy Note 3 Q&A, Help & Troubleshooting] akellar:
http://xdaforums.com/showthread.php?t=2530523
[Verizon Galaxy Note 3 Q&A, Help & Troubleshooting] d3db1t:
Thanks!
[Sony Xperia ZL] funnies7:
hi I need a litle help here, I have na xperia zq, everything worked fine, but when i tried to update the fw, the phone bricked and didn't turn on anymore, it only turn the charging led when i put the charger and nothing more, any help?