yashsingh1/xdaforums huggingface dataset:
[Moto G General] sher0506:
My moto g arrived about a half hour ago along with a moto x case instead of the flip shell I ordered. On the phone attempting to get this fixed now.

They're letting me keep the moto x case haha.
[Moto G General] littlegreenalien:
If they cancel. Will money be refund immediately?
[Moto G General] SplitCold:
Ordered phone on 11/26 on release date

Was advertised shipping on the 2nd

They tell me it will ship by the 9th

Then they tell me it will ship by the 14th with overnight shipping

I call and they say will put it in to ship asap

Days later still hasn't shipped....

Oh and the best part people ordering it weeks after the release are getting their devices..

WTF MOTOROLA!
[Moto G General] Jooosty:
Wow. Now that's something different. They seriously need to update their team haha

Sent from my MOTO G!!!

---------- Post added at 03:58 PM ---------- Previous post was at 03:57 PM ----------

I'm sorry you have to experience this...

Sent from my MOTO G!!!
[Moto G General] littlegreenalien:
Maybe we can tweet Motorola CEO and tell him what's going on.
[Moto G General] sollara:
No. According to Motorola, it will take 24 to 48 hours to confirm the cancellation. I am disputing the charges at the same time as cancelling the order.

---------- Post added at 05:54 PM ---------- Previous post was at 05:50 PM ----------

It is crazy. It has nothing to do with phone availability or shipping from the Texas facility. My wife ordered the exact same phone on the 15th and received a shipping notice from FedEx today, while no shipping in sight for mine ordered on the 3rd. They have simply decided to prioitize new orders over preorders.
[Moto G General] sher0506:
Of course the flip shell I ordered is on backorder now. I asked if any other colors were available and the guy said no. Either he didn't understand what I was asking or he was just BSing, because moto's site shows other colors are available. Idc enough to call them again. At least I have the damn phone finally.
[Moto G General] plmiller0905:
What color flip case did you want?

sent from my Moto..........G!
[Moto G General] skyo12:
FINALLY

December 2nd order, numerous delays and finally arrived today!! Oh, no shipping confirmation or anything.

Really feels high quality even next to my Nexus 5.
[Moto G General] littlegreenalien:
Any update on people that haven't received phone that order before nov29
[Moto G General] fubag:
Motorola releases Android 4.4 update for Moto G ahead of schedule http://www.theverge.com/2013/12/19/...droid-4-4-update-for-moto-g-ahead-of-schedule

Sweet
[Moto G General] 903tex:
Yes that's the way it looks like its going! I order mine on the 16th got it today from FedEx. So I really feel bad bout the people who ordered on day one! Also makes me kinda worried if I ever order from Motorola or anybody again I think I will wait or get from another source cause Motorola really drop the ball with the early release for US. I don't think they were excepting this many orders on this phone.
[Moto G General] SkuzFoz:
I figured I'd post an update about mine since it got interesting.

At the end of last week, I finally got charged by Motorola for my Moto G. A couple of days later, the pending charges disappeared entirely. As of right now, I have not paid anything for my phone.
[Moto G General] 903tex:
Same for me. When I ordered my phone the funds where taken out immediately. Now today it was put back on my account. So Im leaving it alone for now.....
[Moto G General] billbradford:
My second order (placed on the 2nd) for a 16G US GSM unit, a teal shell, a yellow shell, and a blue flip shell.

It just arrived via a random knock on the door and FedEx delivery, and the box only contains the phone and two shells, with no blue flip cover.

Perhaps they're having inventory problems with the flip covers? I'm not that worried about it, but will call and make sure they didn't charge me for it.

Online order status still shows "Not Shipped".

My first order (for just an 8G phone) had FedEx tracking info, a call from them a day in advance warning a signature required, etc...
[Moto G General] sher0506:
I ordered turqoise. It shipped today, err, yesterday, the 21st, though and should arrive on the 23rd.
[Moto G General] sollara:
My phone also arrived without the blue flip cover. When I called, they couldn't give me an ETA. My guess is that the blue covers are out of stock and they are waiting for more.

I also had an imperfection in the screen on my Moto G. It looked liked a bubble inside the glass, so I shipped it for warranty repair today. Hopefully, the warranty repair department is better than the new phone shipping / logistic department.
[Moto G General] billbradford:
My blue Flip Shell arrived today, shipped separately from the rest of the order that arrived late last week (16G phone, turquoise and yellow regular shells).
[Moto G General] andreavda:
can I ask you how did they ship the flip shell ?

was it like a jiffy bag or a cardboard box ?

my issue is that I'll have the item sent to a mail forwarding service, forwarding a jiffy bag is much cheaper than a cardboard box.
[Moto G General] andreavda:
I can't speak for all the countries in the world, but at least in Europe yes, we only have one version, that's called "global" in the US
[Moto G General] andreavda:
here you go

"USA (T-Mobile US, Cincinnati Bell, i wireless), Canada (Eastlink, Mobilicity, Vidéotron, Wind Mobile)	Chile (VTR, Nextel), Colombia (TIGO, Movistar), Uruguay (Ancel), Perú (Movistar, Nextel)"

http://en.wikipedia.org/wiki/UMTS_frequency_bands#Deployments_by_region_.28UMTS-FDD.29

http://en.wikipedia.org/wiki/List_of_UMTS_networks
[Moto G General] Minervamc:
hmm.. great.nice info and share.
[Moto G General] qoomark:
I made a pre-order already using non US card, show charging me $1.
[Moto G General] dehsA:
What did you enter for your billing address? Same as your US shipping address?
[Moto G General] qoomark:
input the shipping address, web will recognize your address is fit for their format or not;

input credit card detials;

same billing address;

review;

proceed!
[Moto G General] ryuben2k:
i tried to order but it wont go thru. it wont recognize my zipcode even through I use my brother in the US as the shipping address and billing address is non US.
[Moto G General] marcelarr:
There ares some available already from ebay... 275 for the 16 gb version. Im still waiting for prices to go down... 250 id be willing to pay. 230 would be sweet.
[Moto G General] creaturemachine:
My order to US address with Canadian CC was canceled as well. So disappointed because the only one we can get is 8gb and carrier locked!
[Moto G General] cmstlist:
Does your Canadian CC have a valid USA billing address registered with the bank?
[Moto G General] ferreinf:
I canceled my order from Amazon.de and ordered from UK, Amazon also and it was shipped on the next day (today) hopping to get it next Monday / Tuesday, I live in Portugal :)
[Moto G General] AlbertDude:
Same situation for me -- I'm in Canada and want to order the unlocked 16 GB model.

Would they accept an order using a prepaid visa card from a US bank and have it shipped to a US address?

(I'm assuming that it'd be easier for a non-American to get a prepaid US card vs. a real US credit card)
[Moto G General] cmstlist:
Dunno, that might work. Usually prepaid credit cards don't require any proof of address or you can use any arbitrary address.
[Moto G General] jpeterson066:
So it's not shipping with KitKat now?
[Moto G General] aspot72:
No KitKat 4.4 yet. It will be available by end of January. But I think I will stick with 4.3...
[Moto G General] drfr:
I was on the verge of cancelling too, but finally they shipped it 27/11 and delivery time is 3/12/2013 :D Can´t wait to put my hands on it!
[Moto G General] saber.srod:
Does anyone know when it will be available from amazon.com in the USA?
[Moto G General] marcelarr:
Its already available! Starting before 6 am this morning! Ive already proerdered mine! They have the same price as Motorola.com minus tax.
[Moto G General] saber.srod:
Okay thanks

---------- Post added at 02:47 PM ---------- Previous post was at 02:39 PM ----------

Is it the us version? It appears to be the global version
[Moto G General] rjbg84:
Amazon Availability

As far as it seems on the listing, the specs seem like the US version.

NOTE: Amazon just removed the frequencies on its listing.
[Moto G General] RickPinto:
Handtec.co.uk will also have them available as soon as 3 december.
[Moto G General] Lyokacanthrope:
Ordered mine directly from Motorola's site when they opened pre-orders. I can't wait. I kind of hope the Dec 9th ship date is just a "cover our asses for demand", I'm excited to move on from my Inspire 4G.
[Moto G General] saber.srod:
Yeah amazon.com Now sells both the global And us versions
[Moto G General] tmeader:
And supposedly their US model ships on the 4th. I went ahead and placed an order, but might call Amazon tomorrow to confirm they have their info right. Amazon says the Global one ships on the 11th and the US on the 4th. However, if you ask Motorola directly, they confirm that THEY are shipping the Global one on the 2nd and the US model on the 9th. Assuming that the Amazon models of each are shipping a couple days later, seems like they're listing them backwards shipping wise.
[Moto G General] SkuzFoz:
Are these shipping yet for anyone? Mine's still just a ~$1 pending charge on my bank account. Really wish I could cancel and go with Amazon, but it's no big deal.
[Moto G General] Lyokacanthrope:
Yeah, I'm in the same boat. Seems like that Dec 9th ship date is for the US version after all. Blast, having to wait another week. :p
[Moto G General] SkuzFoz:
I hope not, because I probably won't even be in the country when it gets here :\

This is actually sort of lucky for me because I won't have enough money in my account to pay them until... about 4 hours from now.
[Moto G General] tmeader:
FYI, you can cancel. Not sure where that information came from. Unfortunately I no longer have it written down, but if you contact Motorola via chat and ask them about canceling, they'll provide you an 866 number to call. The rep had no issue canceling for me today after providing my order number.
[Moto G General] lazydesi:
gsm version order on day 1 from motorola. Website.

Shipped on saturday, delivery by tuesday before 8pm
[Moto G General] nitin.chobhe:
That is great. I've ordered a 16 GB global version yesterday. Hope that they will ship it soon :angel:
[Moto G General] jamesw25:
I'm talking to Motorola right now and they will NOT cancel my order!

Update: After 1:04:20 on the phone they finally agreed to cancel my order. They said they have to request the cancellation from another department and will get back to me within 48 hours to verify! The number I called was: (866)289-6686
[Moto G General] htcvividnoob:
Still waiting on my phones to ship. Hopefully Motorola will actually ship them on Monday as announced. At least I already have the otterboxes, those were fast to ship.
[Moto G General] nitin.chobhe:
Same is the case with me. I placed an order on 02 Dec and still they have not shipped it :( I'm chatting with their support daily but they just say that it will get shipped soon. My problem is that I'm in US till 15 Dec only :mad: If it does not reach me before that it's of no use to me..

I don't understand what to do?
[Moto G General] SkuzFoz:
Are you sure it hasn't shipped? The Motorola site isn't working properly so it'll say "Not Shipped" until the phone is literally in your hands, maybe longer. Use FedEx's Delivery Manager to see if anything has been shipped to your address.
[Moto G General] ReganH22:
I ordered yesterday, but the Moto site is saying Dec 9th pre-order. I'll just be patient and hope that it arrives before my vacation ends and I have to go back on the road to work.
[Moto G General] nitin.chobhe:
If that is the case case then I'll be the happiest person :D

But I chatted with their customer support and they also day that it'll be delivered ASAP :(
[Moto G General] fubag:
Fedex delivery manager is a joke compared to myUPS. I can't even sign up on their site, blah!!
[Moto G General] mercado79:
Can't sign up on their site?

http://www.fedex.com/us/delivery/

Sent from my Moto X
[Moto G General] fubag:
Hell no keep getting error 1000 can't validate address B. S.
[Moto G General] mercado79:
Hmm... Well, worked for me though I will admit is was a little frustrating with the verification questions. I've moved around a lot and had to guess on a few former addresses (ones from 10+ years ago). But it went through eventually.

Sent from my Moto X
[Moto G General] nitin.chobhe:
It worked for me, at least the login. But I could not do anything because I've given my office address for delivery. And they do not allow to track packages of commercial addresses :(

So I have to wait. I'll call their sales support and request to expedite the shipment. Otherwise I'll have to cancel it :crying:
[Moto G General] Lyokacanthrope:
Still waiting on my US 16GB G to ship. I hope I get it this week. I've put off paying my (prepaid) phone bill until the new phone comes in but it's starting to get a bit annoying.
[Moto G General] sher0506:
I talked to Motorola customer support today. Their warehouse is in Fort Worth, Texas and they have the day off for the snow. They're not shipping today. The woman I spoke to estimated I'd have my phone on the 14th.
[Moto G General] Jooosty:
That should explain why I haven't received a email today. Thanks.

Pre ordered Dec 8.
[Moto G General] fubag:
How much snow did they get? Half an inch? :P bunch a babies
[Moto G General] michalurban:
Bleah

Not for my country ... :rolleyes:
[Moto G General] htcvividnoob:
I preordered on Nov 26th. This is an annoying last minute delay, but thanks for the heads up.
[Moto G General] Lyokacanthrope:
The saddest of faces. Oh well, I can wait.

I guess. :P
[Moto G General] melcali:
Yeah.. big delays because of the cold/snow weather and the usual holiday rush... I am in florida and it was in the mid 80's so I have no idea how the rest of the US feels.

I have 4 packages that was supposed to be here last friday and today. from phone cases to a tablet. USPS, FedEx, UPS... all experiencing major delays.
[Moto G General] sicembaylor:
I'm in the same boat. I'm going T-Mobile, but my Sprint contract happens to run out on Thursday. I'm okay going a couple of days without a phone, but I don't want it stretched out much beyond that. My T-Mobile Sim Kit arrives tomorrow, so I'm ready to go!
[Moto G General] nitin.chobhe:
I ordered it on 02 Dec and still waiting for the shipment email. Every customer support person I chat with tells me different delivery dates. This is disgusting. Finally I called their sales department and the floor supervisor told me that she will email to their distribution team to look into this.

I could have waited but my problem is I'll be US till 15 Dec only. After that I'll be leaving for India. So I am worried now.

Before placing the order, customer support had ensured me that it will get delivered within 5-6 business days. But it seems that was not the truth :crying:
[Moto G General] Jooosty:
Wow I would be furious. No confirmation email of shipment since the 2nd? Motorola really mishandled this release for the US.

I only have been waiting since Dec 8 and have not received a shipping date or anything. :rolleyes:
[Moto G General] ReganH22:
The thing I find strange is that I ordered my Moto G on the 6th, and the only email I've received is the one thanking me for my order. My girlfriend ordered the Moto X yesterday during the sale, and she has already received 4 different emails informing her of the progress of her order. She received an email informing her about the shipment delays as well.
[Moto G General] Jooosty:
Wow! Same boat. Maybe they don't have enough stock for demand and don't know how to inform us.
[Moto G General] fubag:
mine's been sitting in the duck since 11/26 when I placed an order for the US version...fk MOTO, they pulled a Nexus 4 launch except they took pre-orders and have no stock
[Moto G General] Jooosty:
Seriously haha...

In the meantime I'll be staring at my otterbox defender pretending there's a moto g in it. :p
[Moto G General] BaconDrips:
Funny about delays..I ordered a case for the G on Friday and it arrived Monday. Phone still hasn't shipped.
[Moto G General] tmeader:
Well, that's screwed up. I ordered a flip shell and a regular shell on the 28th or November, still haven't received either.

The Moto G I ordered I was never expecting to start shipping until this week though, since the website always said that the US model wasn't shipping until the week of December 9th.

No excuse for the cases though (not like I could use them... but still). Horrible shipping department.
[Moto G General] pnut22r:
I ordered the 16gb US GSM version from Motorola website last week. Customer service just told me that status is "Released" and that it will ship soon. She said I'd have it before the 14th. Just like the other poster said
[Moto G General] htcvividnoob:
Same here, I ordered two within 3 hours of the announcement and am still waiting to hear on an update. I tried chatting with their customer help today, but when I would get down to first in the queue it would drop me and say no agents were available :( Calling them didn't go through either. The Moto G page on their website just says "Out of stock" yet for some reason Amazon still seems to be taking preorders even though I doubt they will be able to fulfill demand quickly enough to not piss off customers.

I've had two Otterbox Commuter cases since they arrived last Wednesday. They're just sitting in the box since I can't do anything with them.
[Moto G General] Lyokacanthrope:
Yeah, same thing here. Giving T-Mobile's $30 prepaid plan a shot, already have the sim activation kit, now I just gotta wait for my Moto G...Meanwhile, I'm without service on my current device, which is getting increasingly irritating considering I don't have unfettered access to the Internet around here.
[Moto G General] SkuzFoz:
Just an FYI/PSA/Warning: I've had my phone for 2 days now. The Motorola website still says "not shipped". I also still have not paid for the phone. Don't rely on Motorola telling you that it has shipped.
[Moto G General] sicembaylor:
I called today to ask why my credit card has not been charged. I HATE it when companies do this. When I press the "buy" button, it is not unreasonable for me to expect the online merchant to immediately process the payment. However, that is not the case with Motorola. I was told by a sales agent that they wait until the order is shipped before processing the payment. The problem is, that card has been used by other members of the family and I'm not sure how well they kept track of the charges. I went and made a deposit this afternoon to ensure the funds would still be there when my phone ships (supposedly within the next 24 hours), but I told the sales rep that I was highly annoyed.

Then just before the call ended he told me there should be no issue with funds on my card since Motorola puts a hold on those funds as soon as you place the order. He didn't tell me this earlier, but I informed him that my balance overview shows absolutely no "pending" transaction from Motorola. The only transaction I see is a dollar-something charge that I assume was made to ensure the CC was active. Nonetheless, he assured me that the funds had a hold on them.

So, we'll see. I am very excited about my Moto G but this is my first experience with Motrola -- sadly it seems a bit like amateur hour.
[Moto G General] Jooosty:
Wow that is rather interesting.

Did you even receive a confirmation email besides the one that says "THANK YOU"
[Moto G General] aaopt:
It is relatively normal for large reputable companies to charge only when the order ships. I like it better this way -- it means they have some incentive to try to get your package out the door because they don't "get paid" until they do.

But it's pretty weird that Motorola has done that for some people and not for others.
[Moto G General] nitin.chobhe:
I'm hearing this "Ready to release" stuff since last 3-4 days but it is yet to get shipped :rolleyes:

I don't understand what motorola is up to? :confused:

---------- Post added at 12:04 PM ---------- Previous post was at 12:00 PM ----------

Congrats! When did you order it?
[Moto G General] SkuzFoz:
Nope. I got the pre-order email, but I've heard nothing from them since. My "not shipped" phone is even linked to my Motorola account :P

P.S. To answer the above question, I ordered mine 11/30, it's the global model.
[Moto G General] nitin.chobhe:
By this equation, I should get my device tomorrow or day after it...
[Moto G General] fubag:
lol spoke to customer rep, same generic reply, snow storm in Texas, should have at latest by 12/14 (Fedex delivers on Saturdays??) ordered 11/26 US
[Moto G General] nitin.chobhe:
I also talked with them before some time ago. They are trying to deliver it ASAP :silly:

Good thing is that it is charged on my card today; so hopefully they ship it today (coz the customer support was saying that they charge only at the time of shipping :D, when I aske why it has not been charged on my card)
[Moto G General] chlehqls:
Same here. I ordered the US GSM version on Nov 26 and saw my card charged today. Hopefully that's a good sign.

The Moto website still hasn't updated for me though in terms of that transaction.
[Moto G General] torchedlh:
Ordered a 16GB GSM version yesterday and my card has been charged. I hope that means it will ship soon!
[Moto G General] kieranc:
I ordered on November 25th from Amazon in France and received my phone yesterday. Interestingly it included a charger and headphones although both are white which looks odd with a black phone... Not complaining, I wasn't expecting either.

It's unlocked and rooted and warranty voided already, all I need is some Cyanogenmod lovin'!
[Moto G General] mercado79:
Charger that came with my black Moto X is also white. Didn't get headphones though!
[Moto G General] Lyokacanthrope:
My card was also finally charged. Hype! I can't wait. :D
[Moto G General] fubag:
awwww yisss mine too :good::good::good:
[Moto G General] sicembaylor:
Mine as well. It's happening!
[Moto G General] ReganH22:
I ordered on the 6th and my card still hasn't been charged.
[Moto G General] eckwheet:
My card has been charged since Nov 26th (the day I ordered). No email, no nothing yet but still optimistic! Hope someone gets confirmation soon that they have shipped. Will post back if I hear anything from moto or fedex manager. Set up an account @ FedEx to notify me of any shipments headed my way. *us gsm version 16GB
[Moto G General] SkuzFoz:
I still haven't been charged except the $1.10 :P Here's hoping I paid $1.10 for a Moto G!
[Moto G General] torchedlh:
I as well as a friend contacted customer support regarding our order and were both told they'd ship 12/14. I'm guessing a lot of orders will ship then. Good luck guys!
[Moto G General] Ravinxx:
So has anyone had a US gsm Moto G delivered to them yet? I ordered mine about half an hour after the pre-order page went up and still nothing.

It did say it would ship the week off 12/9 so I guess I won't worry too much about it until Monday. Just really looking forward to a phone not running Gingerbread.
[Moto G General] ReganH22:
I just got an email from Motorola stating that my phone will now be shipping by the 17th with free overnight delivery. The problem is I leave out of town on the 16th and I'm guessing Motorola will actually wait until the last minute to ship my phone which means it won't arrive until the 18th after I'm gone.
[Moto G General] walletman:
I just received the same email. My card has already been charged the full amount. So I don't know if they're shipping mine soon or not.
[Moto G General] Jooosty:
So I guess mine will ship the 14th via overnight .