yashsingh1/xdaforums huggingface dataset:
[Moto G General] Aleckxander:
i can't understand why they sell US and international devices while they only send within the states..
[Moto G General] myfairx:
Just chat with their support, no international shipping, yet. too bad I was ready to burn some cash LOL
[Moto G General] dehsA:
Would love to know this also!

(Not ready to make an order yet so I'm unable to give it a try)
[Moto G General] cipsaz:
Cannot pre-order a case.. That means you will need to make another order and pay for the shipping..
[Moto G General] littleemp:
Bad news guys... Just had a chat with a CS rep and he confirms that you need a credit card issued by a US bank in order for them to process the order.
[Moto G General] jonovw:
If not Amazon will probably have this pretty soon after the Motorola release
[Moto G General] cmstlist:
So it looks like the version with AWS 3G has *no* Europe/Asia 3G bands at all. Both support AT&T 3G.
[Moto G General] Nic:
I really hope this means the Moto G will become more readily available in the countries Motorola initially stated they would release the phone, as availability is rather poor here in Western Europe (only the 8GB model is available in only Germany and the UK).

I'm very glad for Americans interested in this phone, but I'm a bit annoyed by how Motorola is handling (or not handling, really) the release of the Moto G.
[Moto G General] tyrexs:
I'm importing the phone from Germany to Spain (Barcelona) via Amazon... You could have a look at it. It will arrive either this friday or next monday.
[Moto G General] htcvividnoob:
I purchased two of the 16GB for the remaining two dumb phones on my family plan, hoping to switch to T-Mobile with these. I really hope the service in Southern California is good. However the receipt said they would ship Dec 9th, not Dec 2nd.
[Moto G General] drfr:
How do you know (or just guessing?) it'll be friday/monday? My status on amazon.de is " Versand wird vorbereitet" since 25/11/2013 morning and "Voraussichtliches Lieferdatum: Derzeit liegt uns noch kein Datum vor. Wir benachrichtigen Sie per E-Mail, sobald uns das voraussichtliche Lieferdatum bekannt ist" - which means shipment is being processed but the date of shipment is still not known.
[Moto G General] tyrexs:
I bought it via amazon.es, but the moto g with the tag [importacion]. In the same page of amazon.es my transactions tells me the date. Unfortunately I don't know about amazon.de . If amazon in your country had the [impotation] tag you could give it a try!
[Moto G General] Nic:
Thanks for the tip tyrexs! I've pre-ordered the 16GB model a few days back from Amazon.co.uk, but sadly Amazon says it won't be available until December 12th. Amazon.fr gives availability as December 6th, and Amazon.de hasn't any availability indicator at all.
[Moto G General] sleepyguy007:
Service is quite good in socal. I left verizon for t mobile two months ago and it is possibly better than verizon in socal. When I was living in nor cal verizon was clearly better but in socal t mobile has very good coverage
[Moto G General] creeve4:
The US variant doesn't ship until Dec 9th.
[Moto G General] marcelarr:
No go... I can confirm that I tried but the order was canceled not even 5 minutes after placing it. My debit card was issued abroad but has a us billing address and I have a forwarding address in the US. Crossing my fingers Amazon gets them soon or the price on ebay goes down. :crying:
[Moto G General] aeonlinux:
I pre-ordered my Moto G through Amazon on the 6th, for a release on the 11th. On the 11th I was notified by Amazon that they were unable to meet my delivery date, and then changed the delivery date to Dec. 19. Yesterday I was notified that my device has already been shipped with a delivery date for this Monday. I've been charged, and already have a UPS tracking number.

For those who've been screwed by Motorola's poor handling of this launch I recommend you cancel and order from Amazon. They have some left in stock, and the $10 you were going to pay in taxes to Motorola you can use for Amazon's One Day Shipping and get it on Tuesday.
[Moto G General] eckwheet:
Just got tracking from fedex Monday delivery.

(Indiana)
[Moto G General] ReganH22:
I cancelled my order but the phone arrived today. I took it out of the box to check it out and all I can say is it feels like a much more expensive phone. The quality is very nice, and the phone I received doesn't seem to have the loose buttons like some others have, nor does it have the rattle sound. I took a photo with the camera in my kitchen with somewhat dim light and it came out better than what I was expecting. All in all I think you guys will be very pleased when you receive the phone.
[Moto G General] scrizz:
I thought that was the Nexus 5:confused:
[Moto G General] ReganH22:
There's a thread for the Moto G discussing the button issue. I think its in the trouble shooting section. One person said they actually had one of the buttons become wedged into the phone. The power button does have a tiny bit of play.
[Moto G General] billbradford:
My first order arrived today (the 8G); no word yet on the 16G that I ordered a couple of days later along with some shells and a flip case. I'm REALLY impressed so far. My daily driver is a Nexus 5 (and a N4 before that), and I'm going to move things over and use the MG for a day or two before wiping it and sending it to my mother as a Christmas present to replace an iPhone 3GS.
[Moto G General] Jooosty:
I got a email stating shipped by 14th. Nothing here today.

I guess I'll get mine on Monday.

California location ordered DEC 8th.
[Moto G General] Ravinxx:
I got the email saying it would be shipped by the 14th, got my shipping confirmation last night around midnight, and the phone was on my doorstep by 10:30am this morning.

The tracking number said signature required but the FedEx dude just knocked twice and left it inside my screen door.
[Moto G General] fubag:
Yea about signature delivery it's not so obvious on FedEx website than it is on Ups. I can't tell if a signature will be required when I click on customize delivery option the digital signature box is grayed out... Should I assume no mandatory signature for the order then?
[Moto G General] plmiller0905:
A Direct Signature is required...or at least it was for mine. .Since my wife and I work in the day, I logged into FedEx and selected to have them hold it at the Fedex office. So on my way to work, I stopped by there and picked it up.

I should also mention, I just ordered my second Moto G..this time with a royal Blue Flip Case and some Sol Republic Headphones :)
[Moto G General] sicembaylor:
FedEx did not require a signature for mine.
[Moto G General] fubag:
Is there a definite way to tell based on FedEx website? Luke did your tracking number explicitly day signature required? Mine doesn't show it but I know ups makes it super obvious on their tracking website if it is.
[Moto G General] plmiller0905:
When you look at the tracking it should say "Direct or In-Direct" Signature required...

sent from my Moto..........G!
[Moto G General] fubag:
ye were am I looking? lol
[Moto G General] plmiller0905:
Oh yours doesn't list it at all... Did you try calling FedEx?

sent from my Moto..........G!
[Moto G General] fubag:
Fantastic just called them, no signature required! :D :cowboy: :good: :highfive: :cool:
[Moto G General] plmiller0905:
That's Great!

sent from my Moto..........G!
[Moto G General] Ravinxx:
Haha my tracking said indirect signature required but the guy just left it and knocked on my door. I live in a pretty good neighborhood though so I'm not worried about it.
[Moto G General] billbradford:
My tracking said indirect signature required; I left a note on the door with the tracking number, signed and dated, asking him to leave it - and he did so.
[Moto G General] chlehqls:
My Moto G just got shipped. About dang time.
[Moto G General] plmiller0905:
When did you order?
[Moto G General] eckwheet:
Just got delivered. This is one heck of a phone for the price! Buttons do rattle on mine like some have mentioned. More impressed than I thought I would be.. So far. Lol
[Moto G General] chlehqls:
On the 29th. I ordered 2 US GSM models.
[Moto G General] pnut22r:
I ordered mine US GSM 16gb on December 2nd. Still haven't heard anything.

Chicago area
[Moto G General] lmacmil:
I'm curious which carrier you are going to use your Moto Gs on. ATT or T-Mobile or an MVNO?
[Moto G General] jamesw25:
Ordered two US 16GB models on the 28th and still no tracking number. I think I'm going to throw in the towel and dispute the charge with my credit card.
[Moto G General] skyo12:
Same boat, getting impatient. Talked to a couple different reps and they're telling me that the Dec 2nd orders will be shipped and delivered by the 19th apparently. Getting pissed at them because they already charged my card last week but no shipping confirmation... I received this e-mail from them last week and the reps are now telling me something different.

"Hi xxxx,

As you may have heard, large parts of the United States were hit by winter storm Dion, including our fulfillment center in Fort Worth, Texas. Our operations are still recovering from the storm’s impact while also trying to keep up with the incredible demand for Moto G.

For these reasons, your phone order wasn’t shipped when we originally estimated. We sincerely apologize for the delay and want you to know that your Moto G will ship by December 17th via a free upgrade to overnight delivery. (We’ll still send you a shipping confirmation with tracking number so you can see a more accurate delivery day/time.)

We know how excited you are to receive your phone, and we’re so grateful you chose Moto G. Thanks again for your purchase—and for your patience.

Sincerely,

The Moto Maker Team

P.S. - Some customers may see a charge of approximately $1.10 initially on their credit card statement. We’ll then charge the remaining balance once Moto G ships."

Seattle area.
[Moto G General] sher0506:
I ordered the 16gb US phone on the 27th. Still nothing. I'm on the phone with Moto. They just said it'll delivered by Christmas. I requested cancellation, spoke to a supervisor. He couldn't cancel it. He says it'll be delivered within the week. Both of the people I spoke to seemed to think I should've received my phone by now, but I haven't even received a shipping notice. They said they could stop it from shipping, but I wouldn't get my money back quickly so that's not happening.

So unhappy with Moto. A two day snowstorm doesn't warrant a week+ in delays.

*insert Tyra Banks we were all rooting for you gif*
[Moto G General] pnut22r:
I don't get easily upset about it. I'll wait, but I'm a little disappointed. They said to me on numerous occasions a different date. 14th, then 17th, now you guys are saying before Christmas? Wtf? That's sucks. Don't get my hopes us. Give me a date and stick with it.
[Moto G General] fubag:
It arrived!!!

Here's an album for the unpacking pics!!!

http://imgur.com/a/hpml7
[Moto G General] neugenusis:
Just recieved my Moto G today:

- ordered 12/2

- recieved "sorry for delay, ship by 12/17" email

- didn't recieve any "shipped" notice.

- fedex drop it at door... no signature.

- At San Jose, CA
[Moto G General] Jooosty:
More G love here

Received today. In the bay area .

Ordered 12-8, received both emails but no tracking.

I'm not home to open it yet.

Wife informed me though.

Pretty excited. I even have a otterbox
[Moto G General] skyo12:
You ordered on the 8th and already received it? Man... these jokers are really making me angry.
[Moto G General] Jooosty:
Yeah I know it sucks for you guys that ordered in NOV. I don't know how I could maintain sanity haha.

These past 8 days were already enough.

Hang in there guys.
[Moto G General] fubag:
i hear you man i ordered 11/26 didn't receive it til today but I was so pissed off I had my bank reverse the charges on Saturday and guess what I still want the phone so I'm going to let Moto figure out wtf happened so I can personally yell at them when they ask for it back, because I'm not giving it

*Edit I should clarify I'm not giving the phone back lol if they want the $ that's another story haha they owe me for this long ass wait!
[Moto G General] rpaloalto:
I just got my Moto G San Francisco area California. I ordered on 11/26. I got my tracking email on Saturday.

I also ordered a colored shell on 11/27. That has yet to arrive, no tracking either. Has any one gotten any shells???
[Moto G General] skyo12:
The thing that pisses me off is that it states specifically on their website that a credit card will not be charged unless the item is shipped. They charge me fully, argue that it's not a charge when i call, and give me different shipping dates every single time I contact them.. I might buy a Moto phone again later in the future, but not directly... ever again.
[Moto G General] nitin.chobhe:
I got the shell with my order :victory:

I ordered GLOBAL version on 02 Dec and got it delivered on 13 Dec, Friday. It got delivered when I was talking to Moto Reps and he was telling me that it would take another 4-6 days to get it delivered to me :eek:

I had earlier called Sales dept and talked with the floor manager and requested her to expedite the shipment. She said that she was sending an email to their distribution dept.

I had got email about that wind storm and delivery date by 14 Dec. I got it by overnight shipment. It was shipped on 12th by 5 pm and I got it on 13 Dec at 9.30 am :good:

Have to wait 2 more days to get my hands on it as my manger is bringing it for me from US. He will be here day after tomorrow :cyclops:
[Moto G General] jamesro1208:
Same thing happened to me! I was told both the 14th and the 17th and then when I talked to them yesterday they said I would receive it "on or before Christmas". I'd like to know who delivers on Christmas!! what a joke! However, I complained enough to get them to send me a free flip shell so that makes up for a little bit of it since it won't be opened until Christmas anyway. Still ridiculous how long it's taking.
[Moto G General] minio.cz:
Does anyone knows when will be flip shell available?

I ordered Moto G through Amazon on 12/10 and it got delivered yesterday.

But now I am afraid that it get scratched :)
[Moto G General] skyo12:
One of the supervisor I talked to yesterday heard my story and felt sympathetic and ordered me a Flip Shell for free. Not sure when it will be delivered though. I'm in the US and she told me that the shell availability is pretty much North America exclusive at this point.
[Moto G General] rpaloalto:
This is my second post in this thread. Your all going to be mad:(

http://xdaforums.com/showpost.php?p=48557328&postcount=218

I just got my second moto g today. It was ordered last Thursday, so 6 days or 4 if you dont count the weekend.

My first moto g arrived yesterday that was ordered on 11/26. So I did have to wait like the rest of you. Was getting pissed that it would not arrive before xmas. I was actually surprised as I was not expecting the second one until next year considering how long my first order took.

Also I ordered the turquoise shell on 11/27 that has not shipped yet. I called them and they are looking in to that one.
[Moto G General] Jooosty:
You have good fortune haha
[Moto G General] jamesro1208:
I just got tracking information for the free flip shell they decided to give me yesterday for having to wait so long for my phone. It says that I will get it tomorrow! Still won't have the phone tho so it's pretty pointless....
[Moto G General] =dgim=:
I was thinking about to place an order in Motorola's Store but after reading you description/opinion about that process fortunatelly ordered Moto G 16gb Global GSM in Amazon US. I'm shocked Amazon's timing. I ordered Moto G 15th of December, immediate block all amount on my card, a few hours later I've received an information that package was sent. I've used free 30 day trial prime membership option so I can use free 2 day shipping. After 2 day, I mean 17th, today, carrier UPS left package at the door of addressee. Everything with MG is OK.
[Moto G General] skyo12:
Oh I hate you lol. I guess only fair though since you waited so long for the first unit... which leads me to wonder why such inconsistency.
[Moto G General] plmiller0905:
I just spoke to a Moto Rep about the shipping status of my 16GB Moto G. He told me, I'll be receiving it Monday (Dec 23). I asked him if there was a tracking number and he said no, not yet. I then asked him how do he know for sure I'll have it Monday then. And he said because all orders placed before Dec 18, will be delivered on Dec 23 and 24th, just in time for Christmas.

---------- Post added at 02:26 PM ---------- Previous post was at 01:47 PM ----------

http://www.slashgear.com/moto-g-shipping-slips-again-17309119/

sent from my Moto..........G!
[Moto G General] Pilatus47:
Heads up guys. Looks like Kit Kat ota is rolling out. My girlfirend send me a message telling me that the recivied the notification for update.

I´ll try to post some screen when I get home.

Edit: FALSE ALARM! Sorry

Saludos
[Moto G General] rpaloalto:
I know it's crazy. It makes you wonder who the hell is in charge at the shipping center.

Maybe they have two teams working? One team to just concentrate on all the back orders since all of those orders need to be changed to over night. Then a second team to take care of all new incoming orders?

I don't know but I think I might just go and order a second shell now and see if I get it here sooner. Then just send the second one back. I want the shell before xmas.

Freaking google owns motorola now. We should have all seen this coming. They pulled the same crap when I bought the nexus 7 20012 and the nexus 4.
[Moto G General] plmiller0905:
Are you in the States or Overseas?
[Moto G General] Pilatus47:
In the south actually. In Mexico.

Saludos

Enviado desde mi Nexus 4
[Moto G General] dannyfritz:
There are other threads about updates. I wouldn't be too quick to assume 4.4:

http://xdaforums.com/showthread.php?t=2558298

http://xdaforums.com/showthread.php?t=2564408
[Moto G General] fubag:
yea I highly doubt its kitkat since Motorola made it clear it would be by January before the Droid series or the G saw it...
[Moto G General] Pilatus47:
I asked her about ten times. Is it for Jelly bean? Is it for Kit Kat?. She said Kit Kat. Actually was the first message in the morning from her.

Her: "I got a notification saying to update to Kit Kat" What should I do.

Me: "Do not update, wait until I get there xD I wanna do it."

Saludos

Enviado desde mi Nexus 4

---------- Post added at 02:04 PM ---------- Previous post was at 02:02 PM ----------

I'll see when I go with her. I know Motorola said that. But they said in the US Moto G will ship with Kit Kat.

Saludos.

Enviado desde mi Nexus 4
[Moto G General] gunnroseclose:
Haha, can't stop laughing :laugh::laugh:
[Moto G General] plmiller0905:
lmao...it is funny...lol
[Moto G General] Pilatus47:
False alarm. It wasn't an update to for the android system. It was for the 8sms app (facepalm). Which in the name put Kit Kat update. Sorry

Saludos

Enviado desde mi Nexus 4
[Moto G General] gunnroseclose:
Hahaha, epic failed =)))
[Moto G General] Pilatus47:
Yup must see my face when I realized it was not the Ota. Even though it's not my phone.

Saludos

Enviado desde mi Nexus 4
[Moto G General] gunnroseclose:
With that face, did your girlfriend give you any bonus to sympathize ;););)
[Moto G General] fubag:
this is why I can never trust women with tech....and by women I mean 90% of nontechy non-nerdy chicks *sigh*
[Moto G General] Pilatus47:
Hahaha I hope so. I haven't seen her yet. She send me a screen capture that's what I realized it wasn't the OTA.

But joking on the phone with her I told her about I posted here and said to her "You see how much I trust you" jajaja :D

Saludos

Lessons learned!

Anyway looking forward this forum hope you guys (owners of a moto g and not owners like me) get a incredible support from the devs.

Saludos

Enviado desde mi Nexus 4
[Moto G General] 903tex:
just ordered mine last night. got a email from fedex saying that it was shipped and should be at my door by 19th. I know some who ordered when the phone first was released for us consumption and still havent recieved the g!!!
[Moto G General] scrizz:
Got my Moto G today.

This phone is way way way better than I thought it would be.

Solid.

Ciao
[Moto G General] littlegreenalien:
i preorder on the 30 and still havent received it.im pissed off.called like 6 times already now they saying before christmas
[Moto G General] mrsixonetwo:
What kind of packaging did it come in? I ordered for my wife and don't want her to see it before Christmas
[Moto G General] mykenyc:
I broke my Nexus 5:crying: so ordered the Moto G on this past Sunday, then i seen this thread and got scared. Just got my shipping email. I hope everyone gets theirs before Christmas.
[Moto G General] fubag:
A pair back or two I posted an album pic of the packaging.
[Moto G General] mrsixonetwo:
Did you order from amazon or moto?
[Moto G General] fubag:
Motorola
[Moto G General] Bl00dRunzC0ld:
Ordered a 16GB US version from Moto on the 12th. Got shipping email last night saying it will delivered tomorrow the 19th by 8PM. With my luck, it'll show up when I'm picking my son up from school and I won't be home. I feel bad for some of you that have ordered way before me and are still waiting.
[Moto G General] sollara:
I am so frustrated with Motorola right now. I ordered my Moto G on 12/3 and received the email that it would be shipped on the 17th. I called them on the 17th and they said it had not shipped, but both the phone rep and a sales rep said is would be sent out today. I just got off the phone with them today and they said that it has not shipped, but it should be here by Christmas. After talking with the sales supervisor, they agreed to cancel the order (I am waiting to hear back from them). The really crazy thing is that my wife ordered another Moto G online on the 15th and received a shipping notice today (delivered on the 19th). What is going on at Motorola?!
[Moto G General] DaveinAsia:
Got it here in Asia on the 18th, just in time for my wife's birthday (today)! She was thrilled with her new phone and Motorola has somehow made me look good. Just under two weeks from the order date and two back-to-back Fedex deliveries and I have new phones.

It's bewildering how some orders are still pending while others have been filled. There's a real sense of randomness to this. I have no doubt that the snow storms and weather have played a part. I know Googorola certainly has. I still remember a year ago at this time I was equally flustered when I was trying to get my N4 ordered from Google Play. For me personally, that was a more arduous exercise.

For all those less fortunate and still waiting, I really hope you'll also be getting your 'G-presents' soon and in time to enjoy them for the holidays! I'd like nothing more than for ALL OF US to have our Gs in our hands by Xmas so that we can continue to share on more constructive threads within this Moto G forum. Good luck guys!~
[Moto G General] littlegreenalien:
Same situation. I ordered on 11/29 and haven't shipped. they keep telling me same. Before Christmas. how you got them to cancel? They keep telling me they can't
[Moto G General] jamesw25:
I ordered on the 28th and I finally just made a claim with my credit card company. I have no faith that I will ever get my phones!
[Moto G General] sollara:
Keep calling and asking to speak to a supervisor. Eventually, one will agree to cancel the order. There is one caveat. Given what we have seen of Motorola's shipping department so far, they may ship the phone regardless. There is something seriously wrong with how things work in respect to customer service at Motorola right now.
[Moto G General] 903tex:
guess motorola wasnt excepting this many people getting the moto g... I know the snow storm in ft.worth was bad as i was two hours away and we got lucky to not get any of that. But that doesnt excuse them with people still not with the phone and ordered on launch day!!!