[Motorola Droid RAZR] Ohmster:
How to do a Hard Factory Reset on a Droid Razr

Dwillian,

I would so love to give you an answer, the answer, a good suggestion, anything. But, I don't have any that I don't think that you have already tried. Go clean, of course, you did that. I have only ONE suggestion at the end of this post and it is a ton of work. But it is the only thing I can think of left that you can try and is not guaranteed to work. :(

You missing items are normal. I get Bluetooth and WiFi MAC when I enable these services. Your Mobile Networks State will always say "Disconnected" when WiFi is enabled. Cellular Service and Cellular Data Network are two very different things. Many people have cellphones without data and of course, they would have Mobile Network State as Disconnected, even with a Cellular Carrier and phone service. You get Mobile Network Connected State when you have your phone active and receive a signal. The Mobile Network is completed with the Cellular Service. When you turn on WiFi, WiFi now takes over the Mobile Network State to save you money if you have a limited data plan. Your data now comes from WiFi and NOT Cellular Service and does not count to your data limit. So what you describe is normal. Mobile Network WiFi Off - Disconnected. Mobile Network WiFi On - Connected. Of course you would have an active phone with phone number when Network State is "Disconnected" because they are talking about Data Service, NOT Phone Service. ;)

The PRL is your Preferred Roaming List. Why you do not have that, I don't know. I am not roaming and I still have a PRL version number 15342.

Your MIN (Mobile Identification Number) is totally different. How you can even have cellular phone service w/out one is news to me. These labels have URLs in the so you can tap/click to see what they are. Check them out and learn my friend. :)

Your phone looks pretty normal so far as I can tell. But *something* must be wrong with it, you cannot for the life of you install new roms like everyone else and you are doing it right so far as I can tell. What that is, I am not sure. When my phone "broke for real", I had serious stuff missing. My IEMI was gone and my /Settings/About Phone/Baseband Version/ Was missing the 2nd ½ of the information with the letters "LTE" in it. I compared my new Baseband Version screen to what I previously had and yes, the last part of the number, beginning with "LTE" was totally gone! I could not get anything better than 3G and that totally sucks. NO HD Video for me. :(

This "event" happened immediately after I decided that I wanted to go "Totally Clean" and actually formatted my internal sd-card. I did it in Safe Strap by mounting the internal and external sd-cards to get an Explorer window open on my PC for each. I then right clicked and chose "Format" on the internal sd-card because I knew that would actually, really, really format it. I did not know I would delete my /pds folder in the process or even knew there was such a thing as a hardware /pds folder. I do now. :(

Right after formatting the internal sd-card, I was sure I was clean, installed Matt's Utility with a USB cable, (Brian Hughes did create an new, Update Version of Matt's Utility that is better.) and installed Stock Jellybean ROM and rooted it. When I tried it out, I did not have 4G data anymore, even though this area is saturated with Verizon 4G signal. I then installed CM11 and got the same thing. No more 4G! That is when I asked around and found out "my phon was broken". I did not have the IEMI number anymore and my Baseband Version was lacking the LTE information. I had to get a new phone. It is a mighty strange coincidence that immediately after formatting my internal sd-card that my phone could no longer receive 4G or LTE signals. By formatting my internal sd-card, I lost the /pds folder if I still had one by then. :(

I have since backed up the /pds folder and all of it's children with a complete list of all files and folders within, and the permissions given to each file and folder. Should I ever need to restore that folder.

But your phone does not appear to be broken, at least not in any way that I can tell from your info. The only thing I would even suggest is that if you have the option, do a Full Factory Reset on the phone to see if it helps. It probably won't but that is something you may not have done. I want you do do a "Real serious Real Reset", not just some reset in the rom. Not sure if/where such a reset exists, though. Let me look through my phone. I would love to set this as a boot option, in Safe Strap, or better yet, as a hardware option with a Power Button Command. (Press and hold Power, Vol Up & Vol Dn.) No, it isn't in there either. Oh yeah, here it is!

Do a Hard Factory Reset from this URL. I just tried it like this:

Press and hold the Volume Up + Down then press and hold Power button. I got the Boot Mode Selection Menu & release all buttons.

Then I pressed Volume Down to select Recovery then press Volume Up to select.

I got the Droid triage screen and stopped because I do not want to totally wipe my phone. :D

But that's it man. The rest of the instructions are:

From the Droid triage screen, simultaneously press Volume Up and Down.

Select wipe data / factory reset then press the Power button.

Use Volume keys to navigate options.

Select Yes -- delete all user data then press the Power button.

Use Volume keys to navigate options.

After wiping data select reboot system now and press the Power button.

This is a last resort, desperate measure so if you are going to do this, be ready for it will all of the files you will need, plenty of time to do this, and a cool, level head that you will need to get it done. Backup everything first as suggested.

I would try that. I don't think it would harm your phone. Backup the /pds folder to external sd-card then to PC before doing anything like this for safe keeping!

I am not telling you that this will work, [MENTION=5362796]Dwillian[/MENTION] but it is the only thing I have left. Because you will be totally wiping the phone (Not the external sd-card) be sure to backup anything on the internal sd-card that you want to keep! Backup the /pds folder just in case. I have the /pds file/permission list in the event you do ever have to put it back and will zip and attach to this post for you to have and keep with your /pds folder backup, okay?

That's it bro, I don't have any other suggestions other than a serious hard reset and reinstall. You can do that, keep your Safe Strap backup of CM11 11/07, remember the slot because you will have to reinstall *everything* after this, stock, Safe Strap, and then try again to reinstall CM11. If not, make sure you have/create the same rom slot so that you can restore the good backup you have of CM11 11/07. I know, this is a ton of work! So do this when you finally get fed up, but not so fed up as to not be clear headed about this. :fingers-crossed: