yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] markdapimp:
My Nexus 5 was purchased used and when I tried to claim warranty for the mic, they asked for proof of purchase which I did not have as it was second hand. Resulting me into selling it and buying it from Google Play

My HTC One on the other hand had the pink camera issue, called HTC spoke to some American person not like some Indian call center at LG, the person at LG didn't really know much about the nexus 5 either. Anyway HTC repaired my phone no questions asked even about the warranty status.

HTC = Happy Telephone Company

HTC= Hipster Telephone Company

HTC= Here's To Change

Also on the side note: all LG phone's and other appliances they sell I ALWAYS have a bad experience with them
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
I contacted Google play, they got a new phone on the way to her. I don't think her issue is the same as this one because its not intermittent, once it started it never stopped. Think its just a defective unit altogether
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I have the same issue and on my 9th replacement N5 and still have the same issue. I've had every single hardware revision they've released and had the issue on them all.

Google haven't told me it's a common issue or anything and actually offered me a refund instead of trying to get me to keep the phone which leads me to believe they won't be fixing the issue at all. The Nexus 6 will be out soon so I'm just going to wait for that now.
[Nexus 5 Q&A, Help & Troubleshooting] Jur1nator:
First of all.. What the hell? 9 replacements.. 9? Really?

And second.. The n6 won't be out before at least an other 5-6 months
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Yes 9 replacements, I kid you not. Still kept all the emails from Google Play about the issue. Instead of acknowledging and actually fixing the issue they just keep offering me a replacement and eventually a refund.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Hope you have better luck than the 9 returns....!

Let us know.
[Nexus 5 Q&A, Help & Troubleshooting] vandizzam:
Please get a different phone. I'm sure you are raising prices for everyone else by being so yourself.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
This ones going back too. Same problem.

---------- Post added at 06:38 PM ---------- Previous post was at 06:31 PM ----------

This is on a hardware rev 402K phone.
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
You know what you guys have the right to have a fully working new phone, so if it takes 9 times so be it. If Google would just provide a working phone the first time

Also what's with the 3-5 day shipping on the replacement? I have a defective phone, they should be shipping me one fed ex first overnight! I already had to wait a week to receive my initial phones now they want me to wait another week?
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Absolutely agree.

The last thing in the world I wanted to do was to return my device.

But having a phone where 25% of the time the person on the other end couldn't hear me or I sounded 'underwater' is just not on.

As in a previous post of mine, my experience with HTC has shown that despite their turmoil, they consistently manufacture devices that do work as expected.

Sometimes perhaps we place too much emphasis on software updates in favor of having a device that works as intended.

Nobody enjoys returning something without good reason.

In my case being in SA, returning a device is not even an option.

Google, is it unfair that we expect more of you.

Not even an official response is just not typical of a major player!
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
Ugh this sounds like the screen lift issue on the nexus 7 all over again. What happened? The nexus 4 was built perfectly. Seriously I still have mine,15 months of service no issues never returned, I only upgraded because my wife accidentally washed hers. She's using my nexus 4 now while we wait for Google to send us the replacement
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
So there any patches available via root? That's really not a problem for me. I unlocked my bootloader before I even turned the phone on, still stock but it keeps the option open. 4th nexus device and first time I was smart enough to do that lol
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Just ordered my 10th one.
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
All the phones you tried are of the same hardware revision, rev11. The issue is in software.

I understand this can be annoying sometimes, but personally I am able to stop the mic issue by altering the position of the phone relative to my face. Does that not work for you? I'm usually in a quiet location so it seems to me that phone orientation would play a role here.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
You're right in saying the position of the phone is a factor.

You may also be holding the phone in a position where you cover the noise cancelling mic at the top.

This would almost certainly fix the issue.

I then placed a small piece of insulation tape over the mic, which seemed to be generally fine.

I then asked myself whether a new phone should require such a crude and ugly fix, and decided it shouldn't.

Interestingly those who rooted the device were able to set the noise cancellation affect within the build propsettings, which fixed the issue.

This may in turn have affected the quality of the mic in hands free mode.

You can also speak into the mic holding the phone almost horizontal, but good luck hearing the person with the earpiece miles away.

Some reported that talking whilst horizontal in bed for eg, helped the mic quality for the above reasons.

What I can't understand is if this is purely software, why the delay in a fix.........
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
Actually holding the phone as you describe, horizontal as in bed, is exactly how I am able to reproduce the glitch. Otherwise the usual phone positions seem to work for me and I've not had to cover up the secondary mic.

Though it can be annoying it's more of a minor inconvenience as far as my situation is concerned. I can only assume others are having a much harder time with it than I am.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Nail on the head thank you! It's not the fact that we can allow Google to get away with this issue and deny everything but the principal of the whole matter. If I have to return my phone 20 times, then so be it until they put me through to someone who can shed some light on getting the issue fixed. I didn't pay Google £350 of my hard earned cash for Google to send me a defective phone!!
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I've tried holding it in my left hand and my right hand and the phone fully against my ear like below:

How should I be holding it?
[Nexus 5 Q&A, Help & Troubleshooting] vipercoyote:
either your picky or bad luck. i got the same phone and had a unrelated issue and they sent me a new phone. i didnt have the mic issues on either phone
[Nexus 5 Q&A, Help & Troubleshooting] markdapimp:
Instead of being Anal about it, I just accepted it and hope that Google will fix it..

If you guys thought the Nexus 5 was worse...

Think again: http://www.youtube.com/watch?v=SaL87kEqZ4Y

Here's the Current Nexus 5: http://www.youtube.com/watch?v=vlzotUTrd1Q

Nexus 4: http://www.youtube.com/watch?v=NvCtKoIcBQA
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
My wife got her replacement and it works fine now, hopefully its all good now.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
That's good news.

Let us know.
[Nexus 5 Q&A, Help & Troubleshooting] Xen0byte:
Possible fix

I think I may have stumbled on a fix. If people can't hear anything you're saying over your Nexus 5 try this and see if it helps with your issue, it might seem trivial but give it a go because it fixed the issue for my 16GB Nexus 5 (I never experienced the issue on my 32GB one). After you start the call, simply talk into the bottom of your phone (where the speakers are) and that should force the microphone to not register your voice as background noise anymore. After that, just use your phone as you would normaly use it. You don't have to do this everytime you make a call, just once in a while (I'm not sure how often the issue will start occuring again, or if it ever will, for me it never happened again so far).

As I said, I just stumbled onto this "fix" so I would be very appreciative if you could let me know if this works for you.
[Nexus 5 Q&A, Help & Troubleshooting] NrikeCalderon:
This also happens to me when I have my headphones plugged into the jack on my Nexus 5. Before doing am RMA, I'm going to try a different dialer and see if this works.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I want to try a different dialer too. Any recommendations?
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I've just tried this fix out about 2 minutes ago and it didn't work. The guy hung up on me in the end after repeatedly saying hello.

I'm now on my 10th N5 which is a very latest 403K revision phone.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Just tried a different dialer but the problem with that is it won't pick up incoming calls so this is also out of the question as I'm not going to use a dialer app to make calls and the stock phone app for receiving calls.

Also tried resetting my N5 multiple times but no luck.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Still got the same issue on my latest phone. Looks like Android 4.4.3 isn't going to address this issue either looking at the list of fixes below.

Frequent data connection dropout

fixmm-qcamera-daemon crash and optimization fixes

Camera focus in regular and HDR modes fixes

Power Manager display wakelock fix

Multiple Bluetooth fixes

Fix for a random reboot

App shortcuts sometimes got removed from launcher after update

USB debugging security fix

App shortcuts security fix

Wi-Fi auto-connect fix

Other camera fixes

MMS, Email/Exchange, Calendar, People/Dialer/Contacts, DSP, IPv6,

VPN fixes

Stuck in activation screen fix

Missed call LED fix

Subtitle fixes

Data usage graph fix

Internet telephony fix

FCC compliance fix

Miscellaneous fixes
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Super!

Either it's not something they can find a software fix for (which could imply a hardware malfunction that they are just brushing under the carpet), or the fix will come but they just won't ever acknowledge it. The legal system in our twisted corrupt country (read: nearly any country you happen to live in) is setup to protect the interests of corporations, not pesky annoying consumers. As long as they don't admit it and there isn't an attorney in the country willing to go up against Google's attorneys who are some of the best (because money buys everything), and be wound up in legal red tape until the release of the Nexus 8.... then nothing will happen and that's why they well likely break their 'deal' with LG after N6 and the same issue exists!

Fool me once (N4), shame on you Google... but fool me twice (N5), shame on me.

They won't be seeing my money in the N6... that I can promise them. I'll likely pick up an S5 around the time of the N6 release as the hype will have died down by then and a feeding frenzy in the N6 will have helped kill the S5's buzz.....and eBay will have unlocked versions (hopefully international world phone) of the S5 for about the price of the new N6.

If only enough Nexus followers could actually do this, and stick to their principals of not being screwed over and suckered, this would be the most powerful message that Google could ever receive, a notable poor launch sales spreadsheet - that's when they would really listen as hitting them hard in the only place that impacts them (their wallet), is the only way to effect change. If you don't have the money to take on Google, the next best thing is to take it away from them.

F U Google. :)
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Luckily we have the Htc One M8...

Waiting for my country to receive.

I've been an Htc fan coming from the Htc Diamond 2, Htc HD 2 running Android, Htc One X now.

Loved the simplicity and speed of the Nexus 5, but the build quality and screen of the Htc remains the best in the industry.

A firm promise of frequent Android updates, many of which will be available via Play Store without Network interference.

Worth a shot over the Nexus in my opinion.

Look at carefully before the S5.

The M8 won't let you down..
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
It's a nice looking phone, I'll give you that. And I used to like them in the early android days, but they were lackluster until the 'one'. I'd definitely take a look at it, but under the same principal as why I won't buy an S5 at launch, I won't go near the M8 (corny south Londoner sounding name - you get some "apples and pears" with that do ya?...lol) at $699 when it's for sale in the Google play store. Long gone are the days when I'll pay over $500 for a phone. That's just marketing hype daylight robbery. But I might wait a few months until something newer is out and pick up the M8 for closer to $500. In reality it will take years for games and apps to utilize there processing power of the N5 let alone anything faster.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
I agree about the price.

But on contract it's affordable.

And you can use it as a phone too :)
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I'm seriously considering the Moto X as I quite like it.

However I'll wait for the 4.4.3 update first and see if it miraculously fixes this issue.
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Nice! Yes, that phone part is useful!

I'm wondering if ever ROM has the same issues? I'm not a huge fan of CM but if it doesn't have these issues is try it out. I just hope 4.4.3 has a fix.... I really didn't plan on changing phones for at least another 6-8 months.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Best may be to root device and change the noise canceling settings in the Buildprop settings.

Seems to work for many.

I returned mine before this became a fix.

So I'll wait for the Htc One M8....

Enjoying my Htc One X still and having changed the Animation settings to .5x the device is extremely smooth and quick :)
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I just contacted Google again (by phone this time) regarding this issue and explained to the Google rep exactly what my issues are and how many N5's I've been through and he's finally agreed with me that there's some sort of issue here. He is going to escalate it further and start an investigation into all the devices I've returned to try and pin point and fix the problem.

This means that Google aren't aware of this issue at all until now so it's definitely not going to be fixed in 4.4.3, I can put money on it.
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
What you can put money on is that phone monkeys that answer your phone have a wide range of knowledge on current device..... Read: take your call with a pinch of salt.

I've contacted them several times about this issue and the people I spoke with acknowledged that it's a known issue, offering the usual (useless) troubleshooting steps.

Just to offer a suggestion - the option that edits the build prop seems to have fixed this issue for me (touch wood), SSSI it's likely a software issue.

Good luck.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Their latest reply below even though I've told them I had a new SIM card sent to me less than 2 weeks ago and the fact that I've tried my SIM card in another 2 phones to confirm the issue is only with the N5. Will wait for their reply.

Thank you for replying to my email.

I advise you contact your mobile network provider and confirm everything is configured correctly on their end. I also suggest you potentially be sent a new SIM card to see if this resolves your call quality issue.

I understand you've been in contact with them before but this is to eliminate any variables that could be influencing your issue.

Please let me know once you have done this.

If you have any further queries or issues please don't hesitate to contact me.

Kind regards,

James

Google Support Team
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Hilarious! How could the SIM card possibly be at fault? It either works or it doesn't. Sounds like Google is telling their support staff to just get creative with excuses. What next? "Sir, some phone cases could be interfering with the microphones intergalactic gamma radio transmissions delivery module"..... Lol
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
The tech support are out of touch with real issues. They're trying so hard to appease customers they will RMA for software issues and even provide false information and rumors in the meantime.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
It's getting ridiculous! To prove a point for a third time, I made a phone call earlier on this evening from a Samsung Galaxy S2 and my contacts I spoke to immediately advised me they can hear me crystal clear.

I didn't mention to them that I had changed phones just to speak to them.

As stupid as it sounds, I think I might have to carry 2 phones with me so I can use one for phone calls and the other for everything else.

---------- Post added at 12:02 AM ---------- Previous post was at 12:00 AM ----------

Oh and blocking the top microphone on the N5 actually made the call quality even worse!
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
LOL they've confirmed the issue will never be fixed and have closed the investigation (see their response below). They seem to think I'm the only one with this issue describing it as a 'unique' situation. So looks like it'll never be getting fixed at all never mind in the 4.4.3 update.

Thank you for your patience whilst we continued to investigate your issue.

You are eligible for another replacement. However, due to the circumstances of your unique situation, we feel that the Nexus 5 might not be the best device for you. I would like to offer you a full refund (including shipping) if you wish to pursue this option.

Please let me know which option you prefer.

If you have any further queries or issues please don't hesitate to contact me.

Kind regards,

James

Google Support Team
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I just asked them why they can't just fix the issue or escalate to get it fixed but got the reply below.

Thank you for replying to my email.

Unfortunately we have tried all available troubleshooting for your issue. Due to the amount of devices you have experienced this problem with, an exception has been made to offer you a refund to compensate you for your time and understanding during this situation.

If you do wish to try another replacement Nexus 5, I will happily process this for you.

If you have any further queries or issues please don't hesitate to contact me.

Kind regards,

James

Google Support Team
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I give in! I've just requested a full refund and have ordered a Moto X.

I'm EXTREMELY disappointed with Google!!

I may consider the Nexus 6 if it manages to fix this stupid issue.
[Nexus 5 Q&A, Help & Troubleshooting] Nikon5400:
Does Moto X mic work well? How's the screen outside on sunny day?

What's their return policy?

Too bad their chip is a little outdated, but for ~~$300 it seems to be a decent deal

thanks

P.S. Just checked their website - $350?? Wasn't it like $330 not too long ago and even $300? do they still offer $100 trade-in rebates?
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
From all the reviews I've read and watched, the Moto X microphone quality is one of the best if not the best out there especially for it's noise cancellation performance. It has 2 mics for noise cancellation and a third mic for voice input.

It uses a 4.7inch AMOLED display at 331ppi so should be up there with the best. I doubt I'll notice any difference in screen/pixel quality between my N5 and the Moto X.

The returns policy isn't as good as Google or Apple but I get 1 year manufacturer warranty with it. Hopefully I won't need it.

I wouldn't say the chip in the Moto X is outdated. In total the Moto X has 8 cores (2 cores for CPU stuff, 2 cores for the natural language processing & 4 cores for the GPU) and still supposed to maintain a better battery life than the N5. Pure vanilla Android too with some sweet Moto extras thrown in such as being able to send texts, see missed calls, etc directly from my Chrome browser.

Also the speaker is pretty loud compared to the puny sounding N5 speaker.

All in all it seems like an interesting phone like the N5 in some ways but hopefully I'll be able to use this one to make proper phone calls.

The only downside is the fact it only has 16GB storage compared to my N5's 32GB. Here in the UK I've managed to get it brand new from an eBay shop for £290 and I'll have £70 left over from returning my N5.
[Nexus 5 Q&A, Help & Troubleshooting] Nikon5400:
Does anyone know if LG G2 has the same microphone issue as Nexus 5?

I just started looking into it, it seems like it may, but there's a way to tweak settings -

Go to System settings > Call and try turning Voice enhancement on or off to see if it makes a difference.

You can also try System settings > Call > Privacy keeper and disable it to see if there’s an improvement.

G2 issues and solutions

If this tweak really works, maybe N5 will have something similar with an update
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Oh man I've really lost the love I had with this phone honestly!

Just got off the phone to someone and I could barely hear them at all but calling the same person the other day from my old Galaxy S2 was perfect both ways. This is an absolute nightmare as we both spent the full 30 mins saying "hello" as either I couldn't hear them or they couldn't hear me. This is with both of us in exactly the same location as when we had a phone call using my Galaxy S2!!!

I have some Beats headphones too which go over my head and I plugged them in expecting the issue to be gone as the Beats have their own mic within the cable but it was even worse to the point I couldn't understand a word of what was being said even when directly talking into the mic!

I'm just shocked that Google will not even attempt to fix this issue!!

I can't be doing with an unusable phone. Especially after last week when loads of family members were contacting me due to a death in the family. The last thing they want is to not hear me clearly! It's proven itself extremely unreliable in an emergency situation!
[Nexus 5 Q&A, Help & Troubleshooting] Nikon5400:
Samsung is totally different animal when it comes to call quality. The difference is - with Samsung you may hear background noise (with or without suppression active), where's with Nexus (all LG?) you won't.. and the trade-off - with Nexus you have to speak loud and clear and hold the microphone 2 inches away from your mouth. Which is better? Depends how you like to talk on the phone. If you like to scream or have your mic close to your lips all the time- Nexus is the way to go, if you like to whisper - do not get Nexus.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I disagree I was speaking loud, silent, whisper doesn't make any difference. I've tried it all trust me. If you're in the UK, I'll call you and prove it to you.
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
As far as I can tell, you're the only person who experiences this issue 100% of the time.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
The only time I'm able to make better quality calls is by putting it in speaker mode but then I've no privacy.
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
Something must be unique about your situation. Maybe even the tone of your voice is being determined as noise.