yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] TechMitchell:
Not sure about calls but noise cancelation is mended up on my video, it is either completely silent or jittery, anyone else's like mine?

---------- Post added at 12:20 PM ---------- Previous post was at 12:12 PM ----------

I meant messed up, and it kind of cuts off the start or end of my sentences like it didn't anticipate noise was going to happen.
[Nexus 5 Q&A, Help & Troubleshooting] :
Experiancing same damn issue, it's getting on my nerves lately. I'm confusion whether to RMA or not ! Is it a bug related to some batches of Nex 5 or random one ? If it's whole world wide software issue google product forum should be full of complaints about this one.
[Nexus 5 Q&A, Help & Troubleshooting] berg82:
Think the issue is present on every device. I had it for a year on my Nexus 4, then on my LG g2 and now on the N5.

I think most people do not see it because they barely use their device as a phone.
[Nexus 5 Q&A, Help & Troubleshooting] Nikon5400:
new nexus 5 with bigger holes

Posted this also at - [Q] "Dodgy mic when in call" thread

Got my phone mid November. Now on 4.4.2, issue from day one.

Have anyone gotten the new version of nexus 5 with bigger holes? If so, has it been fixed?

My N5 is from sprint, so I have to send it in for replacement. I wish I could get replacement first, like most of you and compare.

Thanks.

P.S. I left myself dozens of messages from T-Mobile, Sprint and AT&T store. The only phone sounds worse than N5 was Sprint's G2. All samsungs, Nokias Moto, HTC -sound better. So, if you think your N5 doesn't have this issue, please compare to other devices and see if you are really lucky or just a loud talker
[Nexus 5 Q&A, Help & Troubleshooting] Hobbesfed:
I think i have a similar problem. When I'm using a sound recorder (ASR) or the video recorder to record music that's at a kind of quiet level, it cuts occasionally. It's fine when I speak, probably because I'm closer and louder to the mic. At higher volumes, the mic records fine. In silence, on sound recorders, I get no static or hissing but on video recorder I do.
[Nexus 5 Q&A, Help & Troubleshooting] az4:
Me too

Unfortunately, I have the same issue. My phone is D820, 32 GB, Black.

I recorded the Logcat outputs for a problematic call, and after that a normal call with a friend. I couldn't see much of a difference between those two.

gist.github.com/az3/8222613

My guess is, the important thing here is;

01-02 18:29:47.847: I/InCall(2352): CallHandlerService - onAudioModeChange : EARPIECE

01-02 18:29:47.847: I/InCall(2352): CallHandlerService - onSupportedAudioModeChange : EARPIECE, SPEAKER

01-02 18:29:47.847: I/InCall(2352): CallHandlerService - ON_AUDIO_MODE: EARPIECE, muted (false)

01-02 18:29:47.847: I/InCall(2352): CallHandlerService - ON_SUPPORTED_AUDIO_MODE: EARPIECE, SPEAKER

But they are the same in both mic problem call and normal call...

I will investigate these two more, and wrote back my findings.

Have a nice day.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Covering mic helps

I have covered the noise canceling mic with a tiny piece of tape and this makes mic louder and clearer.

However the device still cuts out randomly.

I have serial 311 820 edition.
[Nexus 5 Q&A, Help & Troubleshooting] Vlad_M:
Is there a fix for this? My Nexus 5 was working perfectly, until this morning no one could hear me. Did a factory reset, and still the same.

Don't think it's a software problem, since everything was working fine for over a month, but willing to try anything right now to fix it.
[Nexus 5 Q&A, Help & Troubleshooting] kejlabal:
Same problem here.

I received a RMA in the beginning of january, a 312K one.

Same problem.

I did a factory reset, same.

Don't understand what's happening but opened to test if someone have an idea.

---------- Post added at 12:38 PM ---------- Previous post was at 11:57 AM ----------

To anyone having this issue, does your case cover the hole on top of the nexus ? near the Jack connector ?

Thanks
[Nexus 5 Q&A, Help & Troubleshooting] JSS³:
Yup! Fortunately my device is within the warranty period. I bought it at only 13 days!

After my last post I went to the authorized service center for repair.

I confess I was surprised with the good service provided by LG Brazil. Very attentive and clear, something difficult to see these days .

The repair must be made within 3-10 days.

Solved the problem come back here to tell at the friends what really happened to my device, it may end up being useful for the solution of the problems of other users.

Hug!
[Nexus 5 Q&A, Help & Troubleshooting] JSS³:
Hello everybody . Giving a return as promised, I received my Nexus 5 in few days of the technical assistance and everything runs normally now .

Replacing the microphone board was required.

Thank U!
[Nexus 5 Q&A, Help & Troubleshooting] theansible:
I've figured out a fix for the Nexus 5 microphone problem! The problems seems to be a loose microphone flex cable. Using a small stack of post-it sticky notes, you can keep constant pressure on the loose flex cable (keeping it firmly plugged into the main board). It's kind of hard to explain, so I made a YouTube video to more easily demonstrate the fix (It's pretty easy to do...) https://www.youtube.com/watch?v=P8XpdqOfZnM .
[Nexus 5 Q&A, Help & Troubleshooting] theansible:
Sticky note fix..?

Is this sticky notes fix working for people? It has continued to work for me. I think it's pretty much a permanent fix.
[Nexus 5 Q&A, Help & Troubleshooting] infinit1:
I only have the mic issue when connected to the bluetooth. But the bluetooth works fine with my wife's Nexus 5. So this doesn't really work for me. :p
[Nexus 5 Q&A, Help & Troubleshooting] rquiles:
I tried the sticky note solution and didn't work for me, also tried editing the build.prop file and still having the same issue with microphone it sounds garbled and you can barely understand or hear someones voice. The only way people can hear me talk is by me using speaker or a headset mic. I have also rooted and reflashed it with stock 5.1.1 tried different dialer app as suggested by someone and no avail. I was thinking it may just be the actual board. anyone know the part number I should use? :confused: My N5 is a US D820. thanks.:)
[Nexus 5 Q&A, Help & Troubleshooting] R0B3RTF1SH3R:
got the same problem here. bump*
[Nexus 5 Q&A, Help & Troubleshooting] Tommmii:
ain't no fixin' this...
[Nexus 5 Q&A, Help & Troubleshooting] zucarf:
This worked for me !

MAAAAAAN ! It works like a charm now !! The filter just got super dirty with time... I have been struggling so hard and for so long with this mic issue !!!

Thank you so much !!!! :D :good:
[Nexus 5 Q&A, Help & Troubleshooting] alexdumitru:
Same issue with a 312K 16GB one, so it seems the issue wasn't fixed in newer models. Did anyone find a software fix for this ?
[Nexus 5 Q&A, Help & Troubleshooting] p7e:
If my phone does not touch my face entirely while speaking, the other person has troubles understanding me. If I switch to speaker mode, there is no such problem.
[Nexus 5 Q&A, Help & Troubleshooting] ejlt91:
The Same Problem

I have the 312K version of the phone bought 2 weeks ago and im having the same problem, i was very excited with this phone until this.

Hope someone can help us.
[Nexus 5 Q&A, Help & Troubleshooting] Wergin:
Microphone

I have that type of issue in N5..

Outgoing sound is to slow,,,
[Nexus 5 Q&A, Help & Troubleshooting] Nikon5400:
312 - same issue. This has been going on for almost 3 months now. This issue is annoying, I'm returning 2nd one.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
I'm not in the US so it's difficult to return.

Was hoping by now this would be sorted!
[Nexus 5 Q&A, Help & Troubleshooting] Keigi:
Someone post this in the google forums

http://productforums.google.com/forum/#!category-topic/nexus/nexus-5/0hvTK4eMVGk[1-25-false]

Hi everyone,

I want to assure you that Google is still working on this issue. At this point it's looking like software, and not a hardware issue. If you're experiencing this I do not recommend exchanging your Nexus 5 for a replacement. We're investigating improving this behavior in a future update to the Nexus 5's operating system.

(I'm going to mark this post a an answer to this question. Please don't take that as a sign that Google considers this issue fully resolved. Rather, it's the best way for this forum system to display an important update at the beginning of a thread, and I want to help ensure that any newcomers to this discussion see the latest update from me.)

I really like this phone... but this issue is annoying:(

I have both issues... hissing noise in calls if don't talk close to my mouth ... and hissing noise recording videos.
[Nexus 5 Q&A, Help & Troubleshooting] Oliie23:
I also have the trouble with this on a UK 32gb Nexus 5. It's kinda funny how this phone does everything right, except for the actual, well, phone capabilities. The microphone makes it really hard to call people normally and the dialer app in KK is bad imo, but maybe that's just me.

Actually got one question - is there a mod that solves this or do we wait until Google does something with it?
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
Some people reported modifying their build prop to disable noise cancellation worked for them. Others have said simply covering the secondary mic works but I can't say for sure as I've not experienced this before.
[Nexus 5 Q&A, Help & Troubleshooting] karthikeyan346:
I'm having the same problem , nexus 5 call quality is very loud I found that Sometimes there is annoying background noise issues with the nexus 5, I think Google need to fix this issue.
[Nexus 5 Q&A, Help & Troubleshooting] fraxture:
Hi All, I'm also encountering this same problem. I can use Skype fine, but when making a call, trying to record with Google Keep, or using the mic feature on, say, Google Now, it seems to record nothing. It's not quiet; it gets nothing at all.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
I'm getting the same problem too and it's getting very frustrating to the point I'm thinking of getting a refund and getting something else. Sad because I really like everything else about the phone.

I have a 401K phone with the bigger holes (already compared it with my old 312K one). Still have the same issue where calls are jittery and my contacts reporting my voice sounds very faint like I'm miles away.

This is now my 5th N5 after RMA'ing the others over issues such as dead pixels, sim card trays being pushed in causing signal loss, etc.

A short while ago, I sent a big email to Google to complain about the issue but not had anything back yet.
[Nexus 5 Q&A, Help & Troubleshooting] Oliie23:
From what I've heard it's a software issue so returning the phone and getting another one isn't going to do anything really. I suppose the noise cancelling threshold is just set in a way that it picks up voice as noise and subtracts it from the first mic (by phase cancellation I think?).
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Well I got a response to this issue as below which means they're kind of aware of it. It's unacceptable that we have to put up with this issue being it hardware or software based.

Hello,

Thanks for contacting Google. In regards to your Nexus 5, we are able to replace your current device to resolve this issue. There has been some updates to the Nexus 5 although we can't guarantee that your replacement will be one of the updated versions. Please let us know if you'd like us to process an additional replacement for your Nexus 5.

If you need any additional support or have any questions, feel free to ask.

Best,

Jason

The Google Support Team
[Nexus 5 Q&A, Help & Troubleshooting] mosd:
I'm also having this issues and its getting really annoying.

No way to just cancel the noise ?
[Nexus 5 Q&A, Help & Troubleshooting] MNTravelog:
Well we are also in the queue. Bought the nexus 5 on 17 Jan (unlocked from Google play), was really excited but within 2-3 days of usage found multiple issues.

1. Battery drained very fast

2. Got heat up near camera with normal usage (like instagram, browsing etc )

3. Others not able to hear my voice properly

a. Have a say hello 2-3 times

b. voice is slow

c. In a pit kind of voice

d. sometimes no voice at all and have to recall.

On 29th Jan, we received a replacement and having same issue with the model.

Have anyone found any solution

Thanks

:(

---------- Post added at 09:58 AM ---------- Previous post was at 09:25 AM ----------

Just did a replacement order again...seems these are some of those bad decisions to switch to nexus.

The customer care just mention "we can't guarantee that your replacement will be one of the updated versions".

It is really on the nerves now.
[Nexus 5 Q&A, Help & Troubleshooting] c4sh:
we need an update!
[Nexus 5 Q&A, Help & Troubleshooting] davidpotter:
new tech on a development. technological innovation leading to more modern products.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Can't understand why they would say 'there have been some updates' without aligning this to a specific new release in hardware or software!

The 'update' irresponsibly reported in the form of larger mic cover holes, seems to be related to differences in manufacture tolerances.

Just had enough, so will probably wait for HTC M8.

Pity because the N5 was really awesome.

Poor showing for Google.

Incidentally, I'm from SA where Google doesn't even support Merchant Accounts for developers.....

It is what it is..
[Nexus 5 Q&A, Help & Troubleshooting] Hannibal AntePortas:
The pity is that nobody except us and the guys from productforums.google.com/forum/#!category-topic/nexus/nexus-5/0hvTK4eMVGk[326-350-false] seem to care about this.

The problem was first reported 4 months ago and google plays the quiet game.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Another well written article about this issue

http://news.softpedia.com/news/Nexus-5-Reportedly-Affected-by-Audio-Issues-404464.shtml

And this article listing 10 bugs and excluding our bug!

http://au.ibtimes.com/articles/536135/20140128/10-unbelievable-bugs-updating-nexus-4-5.htm
[Nexus 5 Q&A, Help & Troubleshooting] williamoliviermasson:
Here is a possible fix

Hi,

I had the same problem too, people could barely hear me speak exept when the speaker phone was activated. I try a few things like a couple of rom but nothing seemed to work.

I found that it was a hardware problem for me. The problem was that the microphone filter was blocked with some kind of sticky liquid, perhaps juice. I don't remember spilling anything on my nexus 5 but it must be a very sensible filter.

To do the "repair" you have to open your phone by removing the back cover and removing a few other things to get to the filter. Check out nexus 5 disassembly on youtube. Once everything is out of the way the filter is a sort of rubbery layer glued to the microphone grill (holes) on the inside of the phoneI. I basically removed it by just pulling on it and I cleaned it with warm water. Finally I put the filter back in place (no glue or anything) reassembled the phone and it work perfectly now.

Let me know if it works for you!!!
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
I think in most cases the issue is intermittent compared to your scenario where it may have been permanent!
[Nexus 5 Q&A, Help & Troubleshooting] dankross:
Well, any hope I had that the newer red model would be immune to this issue has been dashed. Only had it a week and the microphone just picks up static.
[Nexus 5 Q&A, Help & Troubleshooting] 3rdsun:
I had the issue of people not hear me when I make a call, speech to text didn't work. I use an earpiece to make a call and it worked. When I take out the earpiece the phone work perfectly. No issues
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Seems like there are 3 scenarios

1. Issue exists all the time

2. Issue exists intermittently

3. Strangely issue always exists when calling perhaps specific people!!!

2 and 3 was my scenario..
[Nexus 5 Q&A, Help & Troubleshooting] Sensamic:
Returned my Nexus 5 due to this issue.

I think it's hardware related.

People want to believe every problem is software related because that way it can be fixed......
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
Everything is both software and hardware if you think about it. One can not work with the other and without noise cancelation software it's just 2 microphones and would never cancel out the users voice on certain occasions.

Arguably 2 plain mics might be working better for some right now but it would be inaccurate to say it's strictly a hardware issue.

Good luck with your new phone.
[Nexus 5 Q&A, Help & Troubleshooting] markdapimp:
Nexus 4 has mic issues since its launch and its been updated to 4.4.2

They still have't fixed it

See Exhibit A: https://productforums.google.com/forum/#!category-topic/nexus/calls-and-voicemail/hUoCrmOG_cw
[Nexus 5 Q&A, Help & Troubleshooting] Jur1nator:
I also get this bug and it bothers me to no end..

Please LG/ Google acknowledge this and tell us what we can do :s
[Nexus 5 Q&A, Help & Troubleshooting] Kipp34:
Really disappointing that they haven't fixed this issue. My fear is they don't fix this issue and I am stuck with a phone that I can't really utilize for videos.
[Nexus 5 Q&A, Help & Troubleshooting] nani67:
Hi everyone,

I too face the same issue and did raise a complaint with google support and explained them my observations and they said it is a software issue, but didn't confirm when the update will be released.

I also want to check if users using custom ROMs has this problem or not,
[Nexus 5 Q&A, Help & Troubleshooting] deamonix:
The RMA unit didn't fix it for me. Now running CM11 M3, and the issue is still present. Disabled noise cancelling in the build.prop for now until the update (hopefully) becomes available.
[Nexus 5 Q&A, Help & Troubleshooting] markdapimp:
Its looking more like hardware now as its been 4+ months and google has not said a peep of on going progress

Pretty soon Google is going to point fingers at LG then LG pointing fingers at Google.

Do they not test the devices off the manufacturing line or something? they just see if it boots and if it does its all good or something?
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
Phone orientation seems to play a part here. Lying in bed for instance, will be more likely to cancel your own voice out for for some reason.
[Nexus 5 Q&A, Help & Troubleshooting] markdapimp:
Tried this and it didn't work
[Nexus 5 Q&A, Help & Troubleshooting] Spidertech500:
Where is this database?

The build.prop
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Fair enough... Did you go back to factory stock?
[Nexus 5 Q&A, Help & Troubleshooting] nani67:
Hi,

I too got the same reply from Google and did try as guided,

but it doesn't solve the problem.

what i did is cover the secondary mic with my finger and then try giving voice commands in google now or answer the call.

this solves the problem, but not always.

I did report this to google support and they said that this might be a software issue and will be fixed in a future update but no ETA.
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Well, the N6 has been pushed back to September, so hopefully they will provide at least one update for us to address issues they know about like this one.
[Nexus 5 Q&A, Help & Troubleshooting] nani67:
yeah, hope so..

am expecting 4.4.3 to solve Nexus 5 issues..
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
I just bought 2 white 16gb's one for me and one for my wife. My phone is working fine but my wife's is having this issue. Should I RMA?
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
You have to do the right thing here....

Give your phone to your wife, after all she will be using the 'phone' part more.

You then return yours and wait patiently as I am, for the HTC One M8 which is being launched Mar 25th......

Despite HTC woes, they never release a device that does not perform exceptionally well.

And it will have 4.4.2 with promised timeous updates for 2 years.

I've been an HTC fan for at least 8 years, and can't forgive Google for not addressing this mic issue.
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
Lol I hear you... but I just cannot forgive the m8's 6 inch bezel on the bottom... There is a whole black bar dedicated just to showing the HTC logo, that doesn't need to be there... Hard to overlook.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
If you're really honest, the Nexus 5 in my opinion has as much wasted space at the bottom albeit no logo.

I loved the Nexus 5 for it's simplicity, but even with the mic working at times, I called my wife to test the quality of the mic vs the Htc One, and she said the One sounded superb.

Htc have always had screens that everyone else tries to match, and those two areas are critical to me.

I think the issue you'll find is that you cannot be guaranteed of getting a replacement without having the same issue....

So that's it for me!
[Nexus 5 Q&A, Help & Troubleshooting] Cor-master:
Can't argue with that, you would of thought Google would of been more inspired by the moto x to have a really tiny bezel and at least the nexus 4 had identical bezels on the top and bottom.

But HTC is actually the company that lead me to buying both my first nexus devices, the first gen n7 and the nexus 4. It was 2012 and I was eager for a tablet and found a refurbished HTC flyer for $200 off buy.com. also upgraded to an HTC vivid from my old Samsung Galaxy S captivate. They were both supported poorly by HTC and both one and done on updates. Flyer got honeycomb 3.2 and the vivid got an update to ICS 4.03 and neither of them got a single bit of love beyond that. But who cares if you root right? After all my captivate pretty much became the nexus s after you rooted why would HTC be any different? Well they were because HTC put a bunch of hurdles in devs way to make sure no aosp ROM would ever be more then experimental at best on either device! You would root and then find nothing but a bunch of modified stock roms. I first parted ways with the flyer, it went towards my 2012 nexus 7, then the vivid got replaced with my nexus 4. HTC left such a bad taste in my mouth I went with nexus to ensure I would always have the latest and greatest version of android and always have the custom ROM option!

Of course that was then this is now. Things are a lot better these days but now I've gotten used to not having a contract and don't want to go back to that to get a phone again.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
You're absolutely right about the contract scenario.

I'm outside of the US and the exchange rate against the dollar is very high, x12 to be exact, so paying cash is very expensive for the N5 compared to a contract, but I really wanted to get the device for the immediate updates.

I also design watches which are available on the Playstore for free, so it's nice to be able to check them on the latest Android release.

I do have a Nexus 10 which I absolutely love. Screen resolution 2560x1600 and already 16 months old lol.

Wrt tablets, Htc have always underperformed in this area for some strange reason.

I had the Nexus 7 and then replaced with the Nexus 10.

Talking about rooting, I even rooted the Htc Hd2 Windows device and had Android running on the SD card.

That was fun but scary at times.

This weekend I may well root the Htc One X with Cyanogenmod 11 running 4.4.2

Will read up first.

I really am an Htc Fan and I felt extremely unloyal when I moved to the Nexus5.

But my lack of loyalty was short lived due to the mic issues.

Anyway apologies for rambling on, but you seem to have had similar ex0eriences to me on mobile devices....

If you do have any info on the Htc One x and 4.4.2 Cyanogenmod I'd be grateful to hear.

Cheers