yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
No more reply from Google since I quoted the EU laws.

If they don't give an official explanation by Tuesday I will give ECC a call, whom btw offer free lawyers and support.

This is an important sentence in the law 'the seller has not completed this obligation within reasonable time respecting the intended purpose and nature of the product and without causing significant inconveniences to the consumer, then the consumer may choose an appropriate reduction of price or have the contract rescinded (he/she may ask for the reimbursement of the purchase price)'

I do not consider 6 months reasonable to fix something important as a microphone issue.
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Great idea! I would share as a post in the general section of the N5. Also email the larger tech review companies that review phones (Engadget) to try and get some more air time.
[Nexus 5 Q&A, Help & Troubleshooting] Fuzzy13:
I never knew there was an issue until I tried recording a video with music playing at a semi loud volume. Upon hearing the playback I was shocked to hear the underwater warble throughout my recording. But when the video playback first starts it sounds normal.

The same underwater warble can easily be reproduced by taking a 320Kbps mp3 and reducing the quality down to below 90Kbps.

So that tells me that the issue lies in the rendering of the audio format and/or the noise cancellation algorithms.

Just my guess at least. Being there are so many variables involved, pin pointing the issue down to the exact location wouldn't be easy.
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Which is why Google haven't done a thing! The multi millions they made aren't worth their time to bother trying to fix.

I hope the EU guy can create some noise and grab their attention.
[Nexus 5 Q&A, Help & Troubleshooting] GTFO!:
Just got my 7th replacement a week ago, the microphone seems to be perfectly fine now. GL to the rest of ya!
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Wait a week......
[Nexus 5 Q&A, Help & Troubleshooting] GTFO!:
Yeah, I have been using it for a week. I always ask the person on the other side to see if there are any problems. My friends are getting annoyed that I ask so much now lol. If there are problems, I will just RMA it again. I usually use it for 3 weeks before calling in to return it.
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
:) you are in the honeymoon period.

The fact you have had 7 RMAs should tell you something...... I hope that your phone has some magic pixie dust on it, but if you are using the same ROM/programs add before I don't see how you can expect a different result.

The hard restore thing works for a few weeks for me but then the problem comes back. That's the really weird part.... Why does it keep coming back?
[Nexus 5 Q&A, Help & Troubleshooting] deamonix:
Interesting. I updated to 4.4.4 and the sound quality is perfect, without the build.prop modification that I posted a while back. I will update the status if the quality fails, but so far so good.
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Euhm, no not resolved.

This is a recording ... stock Nexus 5 4.4.4 and a Note 1 (N7000) with 4.1.2 put on a airo machine.

I converted the video to a very low res but the audio is untouched
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
I almost choked. Seems they have lost it and are trying to twist words now.

Since I asked the Google rep if I may quote them on a public forum and he acknowledged I will do so.

'Thanks for your continued patience and for passing on the relevant EU laws. In the first article you sent it states:

"In the first place we can require repair or replacement".

As we have offered you a replacement first this means we are following the law and our policy.

In the second article that you have highlighted in bold, the text before states that you are entitled to a refund only if we do not offer a repair or a replacement option.

"If based on the above facts the consumer is entitled neither to repair nor replacement..."

As we have offered you the option of a replacement and you are refusing it we are not entitled to offer you a refund.

More over could you please confirm that you have reset the device back to its factory settings. I have included the factory data reset instructions in case you have not attempted this yet.'

1) rma or replacement does not solve it. People that have pm'ed me is enough to prove it. Also recordings on youtube say enough

2) I've never denied a replacement, only said that it would not fix it.

3) First they actually said that I didn't have warranty since my colleague bought it. After I found a posting from Google now all of a sudden I have warranty

4) reset blablabla .. will not fix it

I am sick and tired of not getting my consumer rights

1) They actually never ever asked for a recording so how do they know ... unless it is a well known issue

2) I never said that I refused an rma. I only said that it would be exactly the same

3) Spent way enough hours on debating and trying to get my money back. I have until Saturday to get a good device up and running to record my holiday trip.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Time to forget this fault ridden phone. Google IO will be announcing the next version of Android tomorrow and hopefully the successor to the current N5.

https://www.google.com/events/io
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Apparently it's not fixed in Android L either which still leads me to believe it's an LG hardware issue.
[Nexus 5 Q&A, Help & Troubleshooting] sinkot:
Well, a friend of mine who got the same issue did next:

1) Disassemble the phone and clear all dots with needle, clear voice mic and near-3,5 jack mic

2) Set in franco kernel app "mic gain" to -20

As for now problem not gone but it definitely has an effect. Voice more clear and now i don't need to ask 1000000 times what he was saying.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
It still exhibits symptoms that can only be caused by a software issue which leads me to believe it's a software issue.
[Nexus 5 Q&A, Help & Troubleshooting] klarnetk:
about mic problem

Dear friends i think i found something about camera mic problem. i dowloaded a app called lg camera app. from google market then in settings there is two choice for using mic. camcorder and microphone. When i choose ''microphone''sounds like 4.4.2 but without hiss;) but let me tell this camera app is good but not good as stock camera! But it can be use;) go and try. So with this test i think problem is from software but interesting why google can not fix this!!!
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
It's not "cannot fix". They haven't even acknowledged a problem
[Nexus 5 Q&A, Help & Troubleshooting] klarnetk:
google must fix camera mic problem on nexus 5!!!

İ find something i use a app called Hİ-Q MP3 rec its app for mic rec. And in settings menu recordings there is options for mic selection when i choose use front mic sounds like 4.4.2 (hissing) when i choose Rear mic its sound like 4.4.3 or 4.4.4 (underwater effect) but when i choose Raw mic problem is gone its normal sound as should be. So from this i think google can solve this problem to add in camera option a choose selection like use front mic ,rear mic or raw mic. İm not developer or engineer but if i can find this i hope google workers can too. İ hope my found will help google workers.
[Nexus 5 Q&A, Help & Troubleshooting] Globespy:
Great find! Now only if Google cared to fix.

I'm on my first RMA after trying to get a refund. I haven't had the problem yet, but it's only a matter of time. Then I do as many RMA's until they refund my money. They said that I have to go thru the RMA process before they will refund, so I'm doing that.
[Nexus 5 Q&A, Help & Troubleshooting] 350Rocket:
I haven't had my girlfriend complain about this issue since the first week or two I had the phone and it was on 4.4.2 still. I'm pretty sure 4.4.3 fixed it for me. It's my only phone so I'm sure I'd know about it.
[Nexus 5 Q&A, Help & Troubleshooting] Wutang200:
Post up a video recording like others have done so we can analyse if the issue is there or not.
[Nexus 5 Q&A, Help & Troubleshooting] James.Hunt:
I never had this issue till 4.4.4. But i can notice clearly now. We need to bypass the sound gates somehow.
[Nexus 5 Q&A, Help & Troubleshooting] 350Rocket:
I'm not going to the trouble of using downloading an app to record my conversation. I'm already over my data usage and neither my gf or I like the sound of our voices.

I will however let you know if the issue comes back. If you knew my gf you would understand she will complain about it immediately.
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Apologies if off topic, but I'm wondering if the G3 made by the same manufacturer also has mic issues.

Haven't seen much reported..
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Ok after debating in cases with Google since May, since no action came from the promises that were made on the Google forum in January, I got my rma (to follow the process).

An escalation manager, or customer manager, called me about 3 weeks ago and said that she would personally take care of this. More on this later.

So this morning opened up the box with the new phone. It was on 4.4.2, updated to 4.4.3 and then to 4.4.4.

No extra software was put on and I recorded the same airco unit. You can guess it ... exactly the same garble.

This is a recording I made last week to prove my point again. Completely clean phone with 4.4.4 A nice pointer is that my wife is mowing the grass with a fuel powered mower that makes noise like hell.

https://www.youtube.com/watch?v=fPNg20Jcu74&feature=youtu.be

So after the phone call I received I got an email last week saying that my case was closed and that I received my rma. Weird since I was on holiday abroad and this was clearly mentioned in the email that I received from that person from Google that called wishing me a nice holiday.

She also wrote that I could reply to her email and that she would take care of it. I have been emailing back for a week and had 0 replies.

1st line is also not allowed to pass the phone thru to them and every time have said they would leave her an internal message.

After their promise to take care of this I keep calling them every single day since now I am really fed up. It states in the rma that they block x amount of my Visa and that I have X-days to return my 'faulty' phone or otherwise they will charge it from my card.

Why should I move all my data, programs etc to another new one that has exactly the same issue? Not only the programs but what about the glass screen protector that also was not so cheap?

I am not joking or telling lies here. I have all the case numbers and emails from and to to back me up if needed.
[Nexus 5 Q&A, Help & Troubleshooting] 350Rocket:
I believe you. I just don't think all units or maybe phones on certain networks are affected still? I'm on telus mobility which is HSDPA and lte only.
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Well to be honest I think they are. Tried a colleagues phone a couple of weeks ago ... same issue.

I was actually watching a clip on youtube this week and could hear the person was recording with either a Nexus 5 or LG G2 which I believe has the same issue.

Make a recording of something that makes some constant noise, put it on youtube and I will listen to it. You can pm me if you don't like it to be public or so.
[Nexus 5 Q&A, Help & Troubleshooting] 350Rocket:
How about I switch with my girlfriend and call from her phone and listen? If I can't tell there's a problem without recording and replaying it then its called OCD.
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Well most, 99.99%, of the microphone issues I have is when recording video. I've read other people have the same issue in regular calls where the other party can't hear them.

Now I'm not the right guy for that since I use Bluetooth in the car for calling in most cases.

The OCD I have is that I worked in a recording studio and also designed hardware/software for audio processing which makes me the ultimate 'victim' for this. I know Beyer Dynamic microphones etc are a league of their own but I am not comparing it against those things. But like I have already said, I have maybe like 5 different phones in my possession and non mess audio up like this on video recording, even the el cheapo $15 keyholder cam with mic does a better job than this.

But like you said, trial and error and see if you can replicate the issue in some way.
[Nexus 5 Q&A, Help & Troubleshooting] 350Rocket:
To be honest, I've only recorded video of cars drag racing at the strip. Very loud and lots of background noise so I wouldn't likely notice a problem anyway.

If I could find my sim card remover to put my sim card back in the nexus again I would try some quieter recording. Right now I'm stuck using my backup phone HTC desire that won't die. It sure sucks compared to the n5.

I used to use recording in class all the time until I graduated in the spring. That was before I got the n5.
[Nexus 5 Q&A, Help & Troubleshooting] Simonna:
Fortunately I don't have any of microphone issues at all. :)
[Nexus 5 Q&A, Help & Troubleshooting] klarnetk:
nexus 5 camera mic problem,bug.ıssue...!

Write and search on youtube'' Nexus 5 Android L Microphone Issue'' from Vincent Hayes then you will see all nexus 5 have same camera mic ıssue!!!
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
That might be true, but it's strange that most are able to make calls fine or with minor issues but a select few claim to never be able to make a call, even in a quiet environment.
[Nexus 5 Q&A, Help & Troubleshooting] 350Rocket:
Yeah, lots of people not complaining at all even if its problem that you claim 100% of them have.
[Nexus 5 Q&A, Help & Troubleshooting] jacknicholson:
I've nothing in particular to contribute to this thread, but count me among the unhappy few with a near unusable in-call mic. I've circumvented the issue by using a headset. And rejecting calls. The latter is surprisingly effective.

Google Now voice commands, on the other hand, work perfectly. Of course.

The curious part is that while the in-call mic quality was never stellar, it went from a very faint garble (so I'm told) to just about inaudible after either the 4.4.3 or 4.4.4 updates. As already deduced long ago in this thread, I'll echo (..if I'm lucky) that this is certainly a software issue.

I suppose I'll probably reflash the factory images at some point in the near future, and see if my luck turns. ?
[Nexus 5 Q&A, Help & Troubleshooting] 350Rocket:
It's weird how some changed for the better and some for worse with the 4.4.3 and 4.4.4 updates. Who knows what's going on.
[Nexus 5 Q&A, Help & Troubleshooting] klarnetk:
about camera mic problem

as all known lots of users have problem with nexus 5 camera mic (noise,water effect,static sound and etc...)i find something i use a app called Hİ-Q MP3 rec its app for mic rec. And in settings menu recordings there is options for mic selection when i choose use front mic sounds like 4.4.2 (hissing) when i choose Rear mic its sound like 4.4.3 or 4.4.4 (underwater effect) but when i choose Raw mic problem is gone its normal sound as should be. So from this i think problem is about noise cancellation on nexus 5 .it will be great to add in camera option a choose selection like use front mic ,rear mic or raw mic. as hi-qmp3 .İm not developer or engineer but i hope google workers or xda devolopers can solve this problem.
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
The 100% claim goes to the video recording I guess and not the call issues.

I've now personally had 4 Nexus 5 in my hand which I could try and do the exact same fan recording. Mine, the rma and 2 other from colleagues who could just buy a Nokia 3110 I guess :laugh:

Just to highlight that it's not only a fan issue but the easiest way to test the thing we hear. Google denies there is an issue, I have received another reply yesterday saying that it is not a common problem.

I now have another contact person at Google but you can guess it, repeat my links with youtube clips, explain the issue over and over when they are clearly in the tickets or previous emails.

Seems I also have to show them how to insert the keyword 'microphone' 'nexus 5' in their own browser.Not replying to emails nor phone calls or postponing replying back with completely irrelevant info or questions.

Seems they are trying to get me tired so I would not contact them again. It is starting to cost me a lot of money and certainly time. They just have to act to what was promised on their boards in January.

I would like you all to just try that fan recording, or the pink noise on youtube, check it out and then call Google and let them open a ticket so they can't deny the issue.

Sort of the same thing happened with Samsungs oversaturated screens. Because of the feedback and reviews they added the option in the screensetting to have it less saturated etc. If nobody would have complained nothing would have been done about it.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
There seems to be 2 issues.

1) noise cancellation issue which affects calls and video. This seems to be an issue with noise cancellation. Seen in varying degrees of severity since android 4.4.1. Software issue, possibly conflict between OS and software embedded in mic if any

2) artifacts sounds like underwater on video only. Seems to be software audio encoding problem, only introduced later than 4.4.1 possibly in 4.4.2 originally but getting worse
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Really strange that on the Google forum this thread about the issue has become unreadable for me on different locations and computers

https://productforums.google.com/fo...e=footer#!topic/nexus/0hvTK4eMVGk[1-25-false]

Can someone else try to open this and see if they can read the comments or do actually get a error after a very long while?
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
Works for me
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Mmm page 1 works ... page 27 doesn't work for me
[Nexus 5 Q&A, Help & Troubleshooting] klarnetk:
Doesn't work for me too :(
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
Well you didn't say page 27 before so I didn't test it ?
[Nexus 5 Q&A, Help & Troubleshooting] sixtenblixten:
It sure does.

I was about to post some links to prove it here, but i guess this board don't like that idea. Anyway, google "Six enter, only one leaves" gsmarena reviews 6 phones, on page 6 you can see a video with horrendeous sound recorded by the G3, if you browse through some videos made with LG G2 on youtube you'll find the exact same problem.
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Djeezzz, makes my search for another phone much easier. Funny thing, not so funny thing actually, is that I have been offering my Nexus 5 at half the price that I bought it for. It looks brand new. 0 response. Cheap becomes expensive.

The note 3 that I was looking at 2 months ago when I thought I was certainly was going to get my money back was 430 euro on Amazon while it is 515 euro now. I've never seen a phone that is almost a year old becoming more expensive over time.

Hahahaha, you didn't say that you only tested page 1 :good:

Btw another page with the microphone issue that all of a sudden doesn't load anymore https://productforums.google.com/forum/#!category-topic/nexus/nexus-5/JZGA5p-VX1A[326-350-false]

Yes, the last pages
[Nexus 5 Q&A, Help & Troubleshooting] niteowl360:
Was mainly referring to in call mic issues that are well known with N5.

Underwater sound and mumbled voice are the two common issues.

Thanks

---------- Post added at 08:46 PM ---------- Previous post was at 08:44 PM ----------

Underwater sounds also occur in call.

That's the main reason I had to get rid of N5.

I never used the N5 for video.
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
Same reason why I want to get my money back. But they say it is not a common problem. I will ask again if I can make their emails public as I have no problems to make mine to them public. No hiding or missing parts of mails (except personal details) left out is the way I want to go.

They should acknowledge the issue and refund since they made a promise to fix it which they cannot fulfil.

I was abroad on holiday, which they knew, when they closed my rma and said that I received the other phone in the email. I just gotten hold of my calling details which I an happy to discuss with them since they provided no viable information about why they closed the case and said that I received another phone when I was not at home.

14-Jul-2014	14:19:05	+35315435296	00:07:09

11-Jul-2014	15:53:40	+35315435296	00:08:01

11-Jul-2014	15:51:30	+35315435296	00:02:12

11-Jul-2014	15:43:47	+35315435296	00:03:56

09-Jul-2014	17:19:07	+35315435296	00:12:17

About 32min calling internationally via the mobile is not cheap,
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
As we speak I just got a reply to my emails with all the recordings and threads mentioned.

The person I was emailing with could not hear anything wrong with the sound in those youtube movies. She said a couple of things which I will also not post here.

I must also tell this is not a professional recording device, according to that person. Yup the $15 keychain videospy is a much more professional device than the Nexus 5.

All the hints of AGC and other mic, in this device, for which we could make a much much much better recording device, also called smartphone, have been ignored by Google. It seemed just so simple to me and some others.

I'll be leaving the Nexus 5 device soon. It had much potential for me, and acceptable things like the batt and no sd-card slot I could live with, but this really killed it for me.

1 thing that I am happy for is that I was not alone in this battle and that I see more and more people complain about this because it is a real issue, not some uncomfy thing.

It also learns us that some, most, reviews are worthless. I have yet to see a review where they actually comment on the audio during videorecordings so big manufacturers would actually try to fix it instead of waving it away as a user issue.
[Nexus 5 Q&A, Help & Troubleshooting] ozmutz:
Hi. I was also having this microphone issue on my week old Nexus 5.

Holding the phone hard on my cheek resolves the issue but that's not how I usually hold the phone. I usually hold the phone with just my ear touching the phone.

This morning I received the KTU84Q OTA update, did a reboot and the first phone call I had was good (not holding phone close to cheek).

I haven't had a chance to make other calls yet as it is still a little early in the morning here.

There is a radio update. Is this a coincidence? Will try to do more testing later.

EDIT: Further testing. As I expected it was a coincidence. The problem still remains although I think it is not as bad as before - but is still there.

My friend did an RMA and his 2nd phone works perfectly. Really makes it difficult to determine if it is hardware or software.
[Nexus 5 Q&A, Help & Troubleshooting] CoreGMRConMan:
do custom roms fix it?
[Nexus 5 Q&A, Help & Troubleshooting] Jur1nator:
No. Unfortunately not.
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
They promised to fix something they haven't acknowledged? How does that work?

BTW I've been holding my tongue on this because I know many would abuse it, but anyone can be offered a refund by Google eventually if they're not satisfied. I'm not sure how you haven't realized this yet seeing as you were conversing with someone in this thread who clearly explained how to get a refund from Google, even after the 14 day money-back period.

Basically you've been trying to force Google to offer you a refund, when by now Google would have certainly offered you a refund if you had followed proper procedure, which would have been obvious if you comprehended what you were reading in this thread.
[Nexus 5 Q&A, Help & Troubleshooting] lukesan:
I think I will comment on that later on, but after 7 months and raising tickets since May they will refund me.