[Samsung Galaxy Mega] sashusmom:
android 4.3 update

Hi guys!!!:D (Hi capt!)Thought I would add to this thread with my story......A long one but I will make it short.

Got my Mega:victory:hooray!! Att add a line to the family plan. Mega was free, free activation. Ported my tmobile number to it(so I can port it back if we switch). Accepted contract terms last nite, couldn't activate online or over the phone, cust. service closed.

Today I spent 3 hours on the phone with csr's. 3 reps for 3 calls. 1st one got the ported number working, test call, all good. Then I went to check data- I have no data flow- oops:confused:, call att back. This one after several things, remote accessed my phone (since it is new, nothing to worry about)- all seemed fine- signal strength, baseband, etc., but still no data. Went into apn settings and the stock apn setting that is set with the att sim doesn't work!!! Reset to default, still doesn't work......We put in a totally different apn with wap cingular settings, and "there be data" flowing to my phone!!!!:highfive:. Will have to go into NYC to see if LTE works with this apn. Also asked about the 4.3 android JB that at&t says is on this phone. He checks with higher ups, and finds that there was an update, but att felt it wasn't important to push it out. I said I have a trackR device that needs 4.3 or higher and is there anyway I can get the update. He checks again, and suggests I call samsung. Best he could do, but did acknowledge that it was available and being pushed out over different regions at different times. More to follow.....

continuation of phone calls....

My daughter called my son's cell (on family plan)- "sorry, this customer is not accepting calls at this time" Huh?????:eek: Then I called her phone- goes straight to voicemail:( 3rd call to att..... He had to reprovision both of their phones and get them working again. I had no idea adding a line would be so much trouble for a free Mega:rolleyes: But this csr was nice enough to recognize my time and effort in calls today and credited me with $25 per line for a total of $50. :victory:

So back to JB 4.3..... I called Samsung and after saying no 4.3, only 4.2.2, I pushed about att's info on this phone, why would they say it had 4.3??? After further digging, he comes back and finally says YES, 4.3 is available. Went into the update software settings (which I did yesterday, and told him I need 3 more hours before I can check. So he says there is another way to get 4.3. Go to Best Buy store, one which has a "Samsung Experience team" with samsung reps.... They will put 4.3 on for me if I bring in the phone....it will take 10 minutes of my time.

I am rooted...Do I need to unroot to visit the samsung geek squad???? And what is the easiest way to do that? Thanks for any input. ;)

Has anyone got the 4.3 JB update on their phone??

Have to say I really am liking this phone. :D Just got a 32gb micro sd from newegg for $16 Had an instant coupon, they also had 64 for about $32 with an instant discount and $5 rebate.

***********************************************************************************

Thanks capt! Just read on another thread that kingoapp can unroot as well. :)