[Xperia Play Q&A, Help & Troubleshooting] anurag86:
I wrote my problem to Sony ....

From: <anuragkamble1@gmail.com>

Subject: Phones Question to support

Phone model:

IMEI:

MY Message

:

My Xperia PLAY (R800i) is dead due to replacement of flex cable .. i.e. technically bootloader is damaged. Service Center also refused to repair it.. They said spare parts are not available but I have only problem with bootloader. My phone blinks red when connected to charge. I payed large amount to buy it on 17/03/2012 not even 2 years are completed.I look forward to solve my problem or provide technical support to repair it.

Reply from SONY

:

Dear Anurag,

Greetings from Sony Xperia support.

We value the importance of your concern.

As per your query, we would need to inform you that Sony Xperia Play is no longer in production, hence, we are not in a position to guarantee the availability of spare parts and enhancements for the same.

Also, we would suggest you to contact or visit our authorized Sony dealer to check the availability of spare parts and enhancements/accessories.

In order to locate the nearest Sony Authorized dealer, please click on the below mentioned link:

http://www.sony.co.in/section/shop

If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number 1800-3000-2800 (Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.in@support.sonymobile.com.

For the latest news, information and product support please visit www.sonymobile.com/in.

Please be aware that if you do not respond to this email within 5 days, your query will be automatically closed and any further communications will require a new query to be raised.

Always looking to serve you better.

Kind Regards,

PUNEET SONI

Sony Xperia Customer Services

MY Message

:

I have already gone to Authorized Sony Service Center.

Aaradhya Enterprises

Survey No 63 Shop No 8 Matai Chembers, Near Mhatre Bridge, Erandwane,

Pune - 411004

Contact No.: 020 69338799

Above Service Center is not given in your mentioned link :

http://www.sony.co.in/section/shop

I tried to contact them i.e. on their contact number several times but

not a single time my call was answered hence making me disappoint

about providing good customer service.

I went there personally and told the problem mentioned earlier which

they refused to even check or consult any suggestion regarding the

problem.

I have already mentioned that I have replaced the flex cable, so there

is no need of spare part.

My phone power button led blinks red which is according to me problem

of bootloader. Since I googled the problem hence only software part

(bootloader) only is to be repaired.

This is also problem of many Xperia PLAY users which can be found on google.

I don't argue about spare part

( It can be bought from ebay.com :

http://www.ebay.com/sch/Replacement...16&_nkw=Sony+Ericsson+Xperia+Play&_dcat=43304

)

Since 2011 Xperia line up hardware are a lot same you should at least

provide software support.

I don't need to say that Xperia PLAY is the first ever PlayStation

Optimized Android device that makes Sony and their customers feel

proud about themselves for manufacturing and owning this device.

Please don't disappoint genuine Sony customers by not providing any

service for such devices which have not completed much time or not so

old in the market.

I have attached the "scanned copy of Customer token form" given by

your Authorized Service Center. Hence you are again requested to go

through my complain and do the needful at your end at the earliest to

provide better customer service & faith on SONY.

Thanks & regards