[T-Mobile Samsung Galaxy S 4] mhannigan:
It's easy to say you shouldn't be mad, but you are absolutely right. This was a bad call by T-Mobile. Whether others want to admit it or not, people that own the S4 and know about this can't help but feel slighted. You traded in your SIII for an S4? Joke is on you! We're going to update the device you USED to have instead of our current flagship phone. Don't you regret trading it in?

It's just not good... Not good at all. This just doesn't happen in the Android community. We are used to a culture of moving things forward and if you didn't get a slight twitch when they released the Note 3 with 4.3 and acted like the S4 was a legacy product, you'll certainly feel that now. It is a very bad move on their part unless the S4 update miraculously lands today. And this is the other part of the equation that leaves a bad taste - that instead of making us feel comfortable with their decision, its the same old BS of "We don't have any information about this update you speak of". Just like they did up until yesterday when people were questioning whether the non LTE version of the SIII would eventually be updated like the "leaked" document showed for LTE. Just get over yourselves and treat your customers with dignity. It simply isn't right to make your customers look like a barrel full of monkeys because they want to know what's going on. Look, you even have seasoned people here defending T-Mobile and telling customers that pay thousands to them that they should grin and bear it... Use a custom ROM...etc. I use a custom ROM, but it isn't for everyone. It is the responsibility of the companies that take the money to keep these devices updated, not XDA devs. That is all a bonus. And quite frankly it has taken them ALL too long to step up to the plate and get these updates out AND working.

Many people may not care about the updates. Some people, like me, spend 8+ HOURS per day on our devices... And it's the little things in 4.3 that we need ASAP... the innumerable bug fixes and small enhancements that may be a footnote in the change log... Small things that make the device.more usable... Like a cursor that doesn't bounce around on the screen when you try to paste text on a web site all day... or the improvements in voice recognition that prevent us from telling a client we "banged their chicken" when we thought we said "hang it in the kitchen". It isn't all novelty to some of us. This is serious. I love the devices and using them... But many people put out $700USD for a device not because they think it's cool, but because of what it enables them to do. Serious money for serious functionality.

It is not only INSULTING when these companies tell is they don't know anything about any update as they are pushing it out to their servers is not only disrespectful and arrogant, but an abdication of their responsibilities to the people that provide their revenue. They sold these devices... They need to at least not be children about it... Treating us like we just want the newest "toy". That isn't always the case. Some of us NEED these devices to stay in business and this crap of keeping us guessing what's next is NOT acceptable. Being a responsible company starts at home. We don't care how many devices you recycle and how many trees you plant if you can't even take care of the basics... Like a little "straight talk" to your customers (I worked that in on purpose). Just tell us... We planned it for this day... Had problems... We are delaying it until this day. Come on. That is how things work in the world outside of mobile phones. I'd be fired in an instant for behaving like that. It simply isn't acceptable in a world of adults paying you to enable our business. Grow up. Not just T-Mobile and Samsung, but all the other carriers and Google. It is certainly refreshing to see SOME companies get it - HTC announcing immediately when they plan to do what updates on what phones. I haven't been a huge fan of HTC in the past, but they sure are putting you all to shame in this category. Just remember, being at the top is always a temporary thing. But you can certainly make it a fleeting thing if you are asleep at the wheel playing games when the competition isn't. Grow up gumshoes and let us keep our dignity.

Mike