[Xperia Z1 Q&A, Help & Troubleshooting] Johann_London:
Hi guys,

The bottom line is if enough people complain about this issue, we may have a chance to keep this off future models.

This was my strongly worded email to Sony along with their reply:

-----Original Message-----

From: johann@**********,.******

Sent: 15/11/2013 02:51:03

To: questions.gb@support.sonymobile.com

Subject: Phones Question to support

From: <johann@**********.*****>

Subject: Phones Question to support

Phone model:

IMEI:

Message:

Dear sir/madam

After many years with Apple, I finally gave in to your current advertising campaign promoting your latest flagship, the Z1, which you have been carpet bombing every conceivable medium with. I sold my iPhone 5 and bought a Z1.

However, unless you make one huge change with the Z2, I will sadly be forced to move to a different brand in a year's time.

This is because you are insisting on ruining one of the most beautiful phones in the world with an anti shatter film ON top of the screen.

In your literature you say that you use scratch resistant glass, *just to stick the most scratch prone plastic trash over the glass in the world!

WHY WHY WHY!!?!?

It absolutely blights the phone. *Which person is responsible for this most ridiculous decision?

Please do not try and explain this away as a health and safety issue, *you are the ONLY manufacturer in the world who ruins their beautiful phones like this. If every other manufacturer can do without, *so can you.

As the film has adhesive on it, *may I suggest you put it on the inside of the glass? *Or use Gorilla Glass like every other manufacturer.

I love the phone. *I love the Walkman app. *I love the Sony brand, *it has always resonated with quality since childhood, *ever since I first admired my aunt's age old Trinitron TV.

But I detest scratches. *And I loathe the fact that you claim the glass on the screen is scratch proof when it has a scratch prone plastic layer baked onto it which makes the phone look tatty and old after just a month of careful use.

Will I buy another Sony phone again I'd it comes with the ASF glued on the outside of the phone again?

I'm terribly sad to say never.

Complaints about this are rife in online forums. *Everybody hates it.

Please pass this email as high up the chain of command as you can. *I'm sure you have had many people complain and if enough complain, *maybe Sony will listen.

I also want you to make it. *To take Samsung's place. *You have so much more style than them and you deserve their spot there is no doubt, *but as long as you ruin your screens I'm afraid I cannot help you get there...

Best regards,

Johann Fourie

***************

Dear Johann,

Thank you for contacting the Sony Xperia support centre.

Im sorry for any issues with the screen protectors on the Sony Xperia Z1. We have read through your comments and appreciate the time you have taken to leave this feedback and apologise for any issues this has caused.

Sony take feedback very seriously and will try to implement this if possible, we cant guarantee anything will come of this information but will do our best to improve our products in the future.

Im sorry again for any issues caused, thank you again for your feedback.

For the latest news, information and product support please visit www.sonymobile.com.

If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.

http://www.sonymobile.com/gb/support/contact-us/

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Kind Regards,

Daniel Atkinson

Sony Xperia UK Customer Services