[Verizon Galaxy Note 3 General] jmichaels1982:
Office of the president

SO after a lot of BBB emails, Emails to the office of the president of Samsung, and a lot a lot of calls to technical support, all levels. I finally got the first worthy response today from the office of the president email It is not much, but its a start. It is really up to you guys to get your voice heard. Email non-stop to everyone to get .tar images for our devices. File complains on the BBB, only YOU can do something about, or you can sit here and whine on XDA about lack of support from for Samsung for DE devices.

Go on this page and email customer complaint technical support, DAILY, make it a habit. Send an elegant email or use my format.

http://www.samsung.com/us/support/contact

and send MASSIVE emails to

President@sta.samsung.com

Dear Madam / Sir :

I would like to share a revelation to you about your company. I recently purchased the device mentioned in the subject line. I ran into some trouble with the phone, so I proceeded to consult the expertise of your technical support online chat team on the website. They have affirmed and reassured that using Kies to restore the phone will not lock or affect the phone's bootloader status. It is a developer device, and no matter what software I flash, the bootloader shall remain unlocked.

As it turns out, they were immensely wrong. This is where my painful journey begins. Immediately upon using Kies the phone's bootloader locked, and now it is behaving as retail edition phone. Now begins the amusing aspect of this experience. Upon first calling the voice support line ( since all the chat technicians insisted that they are not trained in unlocking a bootloader ), I found out that none of them have an idea that Samsung.com sells phones directly. All of them insisted that I must have gotten it from Verizon, this is despite the fact that I have included a link and a receipt as a proof of purchase form Samsung.com

The matter was further escalated to an Executive level Technical support in which the following points have been made ( I have included a copy of the voice dialogue, for your entertainment) :

1- This phone is sold as is, do not expect any updates form Samsung or Verizon. If it is sold with Jelly Bean OS, it will stay with Jelly Bean. It will never see KitKat. KitKat needs its own boowloaders to work with Touchwiz, Most definitely will not get any updates from Samsung. The only way to update this is to use kies, in which case it will lock the bootloader.

2- Samsung does not honor anything about developer edition phones past those 30 days, they refuse to deal with anything when it comes to DE past 30 days.

3- Do not ever listen to Tech support, Kies will just lock the bootloader and flash retail BootLoader on it. There is nothing Samsung will do to honor it

4- If Samsung was to help in my situation, I would have to send the phone for a re-flash the firmware. He is still getting back to me on that.

I am really amused and rather shocked a the lack of developer support form Samsung. Motorola now honors all their Dveloper Edition devices, by extending their warranty to all of them for one year. They also update them directly. I am also shocked at the lack of technical support expertise and in disbelief on how uneducated Samsung's phone representatives are on their product. I have taken matters at hand, warned my fellow developers and posted the recorded conversation in as many places online as possible. I know due to the sheer size of Samsung, this matter will go unnoticed and will not be rectified. I have made peace with that. I thank you for your time.

Gratefully,

Bla bla