yashsingh1/xdaforums huggingface dataset:
[G2 Q&A, Help & Troubleshooting] SamStone:
This is the second time I have sent my phone to LG to have it repaired. The first time wasn't necessary, you could see some ghost traces when there was no display on the screen, they disappeared once anything showed up, but still I wanted it perfect. That time only took a couple of hours and they replaced the screen and called me to come get it. This second time was for the touchscreen problem that many guys have experienced. I waited until after KitKat, did a factory reset, removed widgets, etc. but it still kept doing it.

Anyway I live in Thailand and I dropped my phone off Monday and they just called me today, Friday, to come and pick it up. That's five days and I hope that it's right this time, I'll let you guys know.
[G2 Q&A, Help & Troubleshooting] babaum:
Has anyone contacted LG directly concerning this? I actually don't think that they know about this problem...
[G2 Q&A, Help & Troubleshooting] Gnarfsan:
I don't have this issue. Never had. Maybe it's a hardware issue... Some component tolerance levels that they haven't taken into consideration?
[G2 Q&A, Help & Troubleshooting] SamStone:
I went back to the LG repair center a couple of days ago to pick up my phone. It was in there to fix the touchscreen issues but unfortunately it still freezes on a regular basis. I guess that I will just have to learn to accept it, I don't see anything esle that I can do. To you guys that don't have this issue, just be thankful :) . Mine didn't have it either for the first couple of months that I had it but now I can't seem to do anything to get rid of it. I've tried the factory reset, turn off gestures, I even upgraded to KitKat thinking that would cure it for sure but it always come back. Otherwise I really like the phone, this touchscreen issue is really a shame.
[G2 Q&A, Help & Troubleshooting] detzero:
thnaks for the hints! I was having similar problems
[G2 Q&A, Help & Troubleshooting] Arkangel786:
I also had this freezing/glitching issue even after updating to 4.4.2. I eventually got fed up so decided to root and stick a custom Rom on it. The first Rom I tried was just a basic 4.4.2 Rom and the freezing/glitching was still there. I then decided to go for a GPro Rom and instantly the issues disappeared. I then flashed a GFlex Rom and that too had no issues. Just to double check, I flashed a stock Kit Kat Rom again and the issues returned immediately. IMO this has to be an issue with the stock G2 software.

I'm currently running a GFlex Rom without any issues.
[G2 Q&A, Help & Troubleshooting] InsanePostman:
I am experiencing the same thing on the sprint variant. I'm sending my phone out tomorrow because it is literally unusable right now. I turn it on and the phone just starts clicking **** on its own. I cannot control or select anything. It's been in a case since I got it, nevver been exposed to water or been dropped. It looks brand new out of the case and this is just ridiculous. Multiple factory resets does nothing. I had the same dead area of the screen as you mentioned before the phantom touches and scrolling.
[G2 Q&A, Help & Troubleshooting] mgmgb:
Yeah like you I've really looked after the phone, mine looks brand new too. It's a strange one, I've never seen this kind of problem before on a phone. Anyway I got a notification today that the phone is on it's way back to me from the repair factory.

FYI. I don't know how sprint handle it but if I'd got the phone through my carrier (tmo) instead of buying it outright I could have had them arrange for a replacement G2 to be delivered to my door and my defective one taken for repair. As I'd bought mine myself I had to arrange shipping after contacting LG and getting an RMA#. LG take care of return shipping of the repaired phone.

Did you recently upgrade to 4.4.2?
[G2 Q&A, Help & Troubleshooting] InsanePostman:
No. I did the TWRP OTA method in our sprint sub-forum because I had not received the OTA update yet. But I had to revert to bone stock because of sending the phone in for service to get rid of the root status. It was still screwing up big time on KK. It is indeed quite strange. I have never experienced anything like this before either. In fact, some of th phone I did physical damage to worked better than this. Hopefully they just replace the phone all together. I have everything important backed up.
[G2 Q&A, Help & Troubleshooting] ferralis:
I have, The first lady I talked to was a real jerk about it and said that it was a feature of the phone and refused to accept that it was a problem. The second person I talked to agreed that it shouldn't happen and that it must be a touchscreen issue. I had it sent in to LG (at my own cost) and then it was returned to me 2 weeks later. It didn't fix it...
[G2 Q&A, Help & Troubleshooting] drizzykidd:
LG G2 Screen For T-mobile not fixed

Hi i have a T-mobile lg g2 and my screen is going crazy does anyone know if t-mobile has resolved this problem please let me know......
[G2 Q&A, Help & Troubleshooting] henkeswe:
aww if only this issue got fixed on my LG G2 D802 (Swedish) :crying:
[G2 Q&A, Help & Troubleshooting] babaum:
Haha, nice feature... :P But this actually sucks. To me it seems like they don't really accept the existence of this bug and therefore just replace the phones or do nothing instead of searching a real solution or at least look for the cause of the bug. I'll contact now LG as well, hopefully with a better outcome. I will report as soon as I know more.

Can anyone confirm this? This would mean that it's at least only a software-bug...
[G2 Q&A, Help & Troubleshooting] SamStone:
I would be interested in knowing if changing to a custom ROM solved this issue for other owners, several others have said that they still had the touchscreen issues even after going to a custom ROM.
[G2 Q&A, Help & Troubleshooting] babaum:
Allright I tried it today and it didn't work for me. Im starting to believe that it really is a hardware problem. :(
[G2 Q&A, Help & Troubleshooting] SamStone:
Some additional information on sending my phone back to LG. As I reported before, the first time I sent it back it did absolutely nothing to fix the problem, it was the same as before I sent it. I finally got fed up with all of the freezing and ghost touches so I took it by again. This time they asked me if it would be OK if they installed a new software package that would destroy all of my data. Since I had already tried factory reset numerous times trying to solve the problem I readily agreed. To my surprise, when I received the phone back they did fix ninety percent of the problems. I still have an occasional freeze maybe once every day or two but nothing like the constant freezes that I was experiencing before. My hope is that in the next update they are able to fix this problem completely once and for all. My phone worked perfectly for a couple of months before this problem started.
[G2 Q&A, Help & Troubleshooting] SkdnSn:
Not sure if this thread is dead or not...But I was wondering if somebody could help.

I previously owned a G2 from December till May and I never had any problems with it. I sold it and got a Nexus 5 and came back less than a month later (lol) but with a new G2.

Today is my second day using it. Yesterday I didn't notice anything. I was busy spending the time trying to figure out how to root this darn thing (damnt TMob) and everything seemed okay. I flashed ParanoidAndroid which is my go to custom ROM and it was all good, then I read all about the custom kernels being goofy and wanted to try Mahdi, but then went back to my ParanoidAndroid nandroid backup. I used it for a few hours and everything was okay.

This morning is when I started noticing the problems. When I try and pull down the notification bar, a lot of times it acts as if I let go of it and just slides back up. When I finally get it down, clicking on "Reply" for the messaging quick reply is so hard. I have to click on a very specific point for it to register.

Right now I'm flashing back to a stock KK ROM and going to calibrate anything then hopefully the problem will go away.
[G2 Q&A, Help & Troubleshooting] InsanePostman:
Welcome to my world. Just wait until it starts scrolling and clicking random ****. I'm wondering if this is a serious design flaw or something. Perhaps a controller for the digitizer is in a place that gets too much heat and starts acting all funky or something. My phone has now been with LG service for 4 days now after sending it back a second time since them replacing the digitizer the first time for this issue didn't fix anything. If I get it back this time and it's still broken, I am going to rip them a new one.
[G2 Q&A, Help & Troubleshooting] SkdnSn:
Yeah, I discovered it's a dead zone going across my screen. Since I bought it from eBay, T-Mobile nicely told me to f*** off haha and I have heard awful things about LG service. I am very much considering just returning the phone and getting a refund. At least I still have the Nexus :confused:
[G2 Q&A, Help & Troubleshooting] superslimjimmy:
I suggest turning off the "Screen on/off" setting in the gestures menu. This solved the sporadic tapping for me. There is still a dead zone which can be seen using the memo app and tapping around. Changing roms cant solve this.

As a temporary work around for the dead zone, I recommend installing the one handed xposed app (http://xdaforums.com/xposed/modules/mod-one-handed-mode-devices-t2735815) and toggling it to shift the screen down by 100 pixels. This allows you to move necessary buttons (such as the install button in google play) out of the dead zone temporarily.
[G2 Q&A, Help & Troubleshooting] Sfkn2:
Are you under warranty? Curious because I just sent mine in.

Sent from my Nexus 4, while driving in my Evo9.
[G2 Q&A, Help & Troubleshooting] InsanePostman:
Yes. The phone is less than a year old by far. And if you're smart about reverting to stock you can retain that warranty as long as you dont physically break the phone. When they heard that they didn't fix it fully the first time, they immediately offered to pay for shipping this time (which they better....) I just got the notification that its finished being serviced and is being sent back to me today. So I guess I'll know in 4 days or so whether it's fixed this time or not. Hopefully they just said F it and just sent me a new one.
[G2 Q&A, Help & Troubleshooting] Sfkn2:
Man.. That turn around time.

Mine is completely stock.

Sent from my Nexus 4, while driving in my Evo9.
[G2 Q&A, Help & Troubleshooting] bigwavedave25:
My Vz G2 running a modded (abandoned) CM 4.4.2 ROM starting experiencing all those issues of notification pull down sticking, screen going erratic with phantom touches and clicks, etc. Phone was unusable. Wiped and flashed a few different Roms, but they all suffered the same symptoms after a very short time (even before I finished restoring things).

So as a last result I tried FULLY discharging the battery on my phone. Ran it down to 0% till it wouldn't boot. Then I proceeded to hold down the power button and let it do the pulse vibrate for about 20-30 minutes. I let it sit for a bit then stuck it on a charger. Once I turned it on for the first time, after the 101% discharge, everything was back to NORMAL!! :) No glitches or phantom touches or screen freak out! And it's been over a week now still running fine.

Just wanted to share, maybe this will help someone else.
[G2 Q&A, Help & Troubleshooting] Sfkn2:
I'm glad it worked for you.

Typically these types of battery don't support full discharges very well.

With the nexus 4, that's how people get the red light of death.

Sent from my Nexus 4, while driving in my Evo9.
[G2 Q&A, Help & Troubleshooting] bigwavedave25:
I was a little worried about that, but I was so fed up with how the phone was acting I got to the point where didn't care risking it.

The phone was still giving the pulse every second when I stopped and put it on charge. The battery was not totally annihilated.
[G2 Q&A, Help & Troubleshooting] federer38:
Hi guys, so any solution for Dead Zone ? I can't claim the warranty :/
[G2 Q&A, Help & Troubleshooting] jlmorris:
Why can't you return under warranty?
[G2 Q&A, Help & Troubleshooting] Helltech:
My phone is rooted, the problem started happening MONTHS after the root. As you can see there is a complete dead zone across the screen. It makes it so I can't knock on my phone (even though the knock on zone is in the middle), I can knock off though. But apps have a really hard time using that part of the screen. I don't have "sporadic" problems, just a dead zone. I don't think its my screen protector, I would hate to remove it as I got it on so perfect.

Think I could just factory reset and it might fix the problem? Turning on and off the phone didn't help at all. It's been going on for a couple days. I have a Verizon version.

EDIT - Well I guess I can't upload pictures here yet, but anyway the deadzone is about one inch below the top of the screen and it spans the entire width of the screen.
[G2 Q&A, Help & Troubleshooting] federer38:
Because AT&T is not available in my country, I got my phone from a friend.
[G2 Q&A, Help & Troubleshooting] Sfkn2:
my phone had the same issue. I sent it to lg for warranty repairs. they said that my prox sensor was broken. phone was repaired under warranty for free.
[G2 Q&A, Help & Troubleshooting] jlmorris:
I plan to go into a vzw store to see what they say so I was curious if you were told by your carrier if they wouldn't cover it under warranty.

Thanks for responding.
[G2 Q&A, Help & Troubleshooting] jlmorris:
How long were you without you're phone while it was being repaired?
[G2 Q&A, Help & Troubleshooting] Sfkn2:
sent in on 5/27, received 6/11.
[G2 Q&A, Help & Troubleshooting] Lima.face:
I'm in the same exact situation. I'll give it a try!

EDIT: it fixed my issues with the touchscreen when the phone is on (no more sticking notification bar), but knock knock is still super slow to work, so that is still borked. maybe it's time to send it in to be fixed..
[G2 Q&A, Help & Troubleshooting] Helltech:
Well mines rooted and its the Verizon version isn't the warrenty null?
[G2 Q&A, Help & Troubleshooting] Sfkn2:
LG monitors the repair, so I don't think it matters.
[G2 Q&A, Help & Troubleshooting] Helltech:
So who did you contact, Verizon or LG?
[G2 Q&A, Help & Troubleshooting] Sfkn2:
LG. sent it to their dfw repair center.
[G2 Q&A, Help & Troubleshooting] Helltech:
Thanks for all the help!
[G2 Q&A, Help & Troubleshooting] Sfkn2:
NP. Good luck with the repair.

I'm just hoping that it doesn't break again, but it's pretty doubtful since so many of us are having the same issue.
[G2 Q&A, Help & Troubleshooting] jlmorris:
Went to the local vzw store today and showed the guy what it was doing, he put in a warranty claim and I got the notice a "like new" refurb has already shipped this afternoon.

I'm guessing this issue may come again, but I'll rinse and repeat until resolved.

My issue is the same as recent reports, knock on stopped working and it appears there is a dead spot horizontally across the screen in the center.

For reference, the phone with the issue I originally got in September from vzw and the issue started three weeks ago. A factory reset did not solve it.
[G2 Q&A, Help & Troubleshooting] lazer77:
Had my G2 since the end of November. Just starting having touchscreen issues (dead spots, no knock on) recently. Called up AT&T, replacement should be here tomorrow, if not, Monday. No problem at all with warranty.
[G2 Q&A, Help & Troubleshooting] bykim5:
I just randomly started having this issue. Unchecked everything under gestures and everything is fine.

nvmd it came back after i started multi touching the screen
[G2 Q&A, Help & Troubleshooting] timon12:
I had problem with touch after long using my phone (very often, rom stock KK). To fix this i had to reboot phone. thats all. I installed CloudyG3 and everything is normal now. My touch is fully working so try this rom maybe it will help you too.
[G2 Q&A, Help & Troubleshooting] federer38:
You are talking about Dead Spot?
[G2 Q&A, Help & Troubleshooting] timon12:
yes. i had it exactly above navigation bar
[G2 Q&A, Help & Troubleshooting] federer38:
Changing Rom fixed this dead spot for you ?
[G2 Q&A, Help & Troubleshooting] jlmorris:
Got my replacement this morning. Working fine so far. Let's see how long before the issue crops up again.
[G2 Q&A, Help & Troubleshooting] hotrimz:
Touch Screen Issue

looks like with 4.4.3 update will fix that problem, anyone know where that i can find the TOT file d802 ???
[G2 Q&A, Help & Troubleshooting] federer38:
which issue dead spot?
[G2 Q&A, Help & Troubleshooting] Jefferson da Silva:
no the screen problem
[G2 Q&A, Help & Troubleshooting] babaum:
Hello again

Yesterday my phone fell down and the touchscreen broke. There was a big scratch through the whole screen and the touchscreen didn't respond on the upper half of the scratch. Also there weren't any ghost clicks anymore in this upper area which is why I think it's a hardware problem. Maybe I'm making a big error in reasoning by thinking so, but if it was a software bug, I'd say that the issue would still appear on the upper half, although the screen doesn't react to my real clicks anymore.

I ordered a new screen today and will keep you update if replacing it has resolved the problem.
[G2 Q&A, Help & Troubleshooting] tacosrdelicioso:
Soooooo...my white vzw g2 I've had since December decided to have this issue today. First it starts with crazy erratic random touches I'm not doing. Knock on doesn't work. After a while it calms down but has dead spots on the touch screen and is generally less responsive. Also knock on doesn't work. At all. For about an hour...it started working normal again. No dead spots..knock on works. Then it started going crazy again and I'm right back where I started. Same dead zones. No knock on. I was running Mahdi when it first occurred. As soon as it started effing up I did a complete restore to stock. Same issue. Took ota to latest (24a) same deal. OK. So at that point I went to vzw. I have a warranty replacement coming should be here Saturday. Yay. Not fun
[G2 Q&A, Help & Troubleshooting] pema.yozer:
i have a unlocked sprint lg g2 ZVC7 ( stock jelly bean)

and im facing this issue.

Has this issue been resolved in any update, i got this phone via ebay so do not have any warrenty to claim, please help
[G2 Q&A, Help & Troubleshooting] alchimia:
[MENTION=4552914]billykxda[/MENTION]

I have this issue with my d802 but it goes away with cyanogen or another aosp rom. Can you try this?

How can i solve with stock ROM?

Have someone sent phone in assistance?

Inviato dal mio LG-D802 utilizzando Tapatalk
[G2 Q&A, Help & Troubleshooting] tacosrdelicioso:
It shouldn't just go away. It's a hardware issue. You must have a different issue. Mine is on all Roms. Because it's a hardware problem
[G2 Q&A, Help & Troubleshooting] alchimia:
Why if i flash cyanogen issue goes away? I dont think is a hw bug.

Inviato dal mio LG-D802 utilizzando Tapatalk
[G2 Q&A, Help & Troubleshooting] Sfkn2:
Yes. Yes. No.
[G2 Q&A, Help & Troubleshooting] dee1495:
i have the same issue, but it's solved now, you must root the phone :

- go to \system\usr\idc\

- open file touch_dev.idc (use root explorer and open it with text editor)

- find line touch.pressure.scale=0.004 then change the value to 0.001

- save the file (sometimes need twice until shows touch_dev.idc.bak)

- reboot
[G2 Q&A, Help & Troubleshooting] babaum:
I haven't tried the cyanogen rom but the GFLEX one, as someone posted that this fixed his phone. Unfortunately it didn't work for me. As I postet before, I start to think that it's a hardware bug too as my phone fell down and a crack appeared through the whole display. The touchscreen didn't work on the upper half of the screen at all but also there weren't any ghost clicks anymore. So my guess would be that the touchscreen itself is the problem.

I ordered a new screen and will post again as soon as I replaced it. Here is a video of the bug i.e. how it appeared on my phone. I'm not sure if all the bugs discussed here are the same...

https://www.youtube.com/watch?v=zDNoQ4WHxjQ
[G2 Q&A, Help & Troubleshooting] pema.yozer:
i had the followingproblem

1) Dead spot

2) Erractic behaviour

3) Knock on not working

i let the phones battery dry out, turned it on to let the left over juic dry out as well,

let it sit like that over night,..turned it on few times again in morning to squeze out what ever was left ..

finally plugged in the charger..

phone is up

none of the above issues, let me see how long this lasts.
[G2 Q&A, Help & Troubleshooting] alchimia:
I have again my phone, it was in assistance.

LG has changed logic board and now i have another imei.

Inviato dal mio LG-D802 utilizzando Tapatalk
[G2 Q&A, Help & Troubleshooting] balkeep:
Same issues on vs980

I have pretty much the same issues on my vs980 being dead horizontal area just over install button in play store and no knock-on. However knock-on CODE works just fine on CloudyG3 Rom.

Very weird that a lot of people have the same issues.
[G2 Q&A, Help & Troubleshooting] TheJuicer:
Does this fix the dead space problem specifically?
[G2 Q&A, Help & Troubleshooting] stevejohnson42:
Not so resolved

I was hopeful when I found this thread - but..... we are on third phone ( two phones exhibited the erratic behavior ) in about 6 months. I will admit - did not try any of the things the original poster noted - but hopefully not going to need it for a third time. I have the same phone ( my wife is the one that has had issues ) - the only real difference we can point to in differences in how we use phone ; she tends to use the Swype type feature -- I exclusively use QWERTY entry. We will see - on third phone now. At this point - we are still under warranty ; want them to work solidly -- we take them back to Verizon
[G2 Q&A, Help & Troubleshooting] dee1495:
you can try with your device...

But after really long use, i realize that the problem is still there, i guess it's about hardware problem, not about the touchscreen itself, it's about how LG designed the device.

I believe the LG G2 hardware are good enough, but how LG put the hardware side by side make touchscreen signal get noisy after long use.

I get bored with my G2, i already sell it, i'm using galaxy note 3 right now :o
[G2 Q&A, Help & Troubleshooting] drracing07:
Fixed mine!

I've been looking for fixes, everyone saying its a software issue. Ive tried updating the touch firmware, clearing my phone, everything i could think of software wise. I ended up buying the entire front panel, glass, digitizer, and whatnot and replacing it. That fixed it! I had a constant dead zone before and since first boot after replacement, everything is perfect.
[G2 Q&A, Help & Troubleshooting] tiguy99:
I'm in the same situation!! Pissed because my new replacement phone is running hot with Kit Kat & lower Antutu scores vs my last G2

At least i know what to do if this one starts acting up
[G2 Q&A, Help & Troubleshooting] chairthrower:
I just called VZW support and they're FedEx-ing my replacement G2 soon. They had me verify the dead zone by using the Notepad app. Looking forward to the replacement.
[G2 Q&A, Help & Troubleshooting] bykim5:
So ive been putting up with this for few months and its been manageable. I noticed the weirdest thing though. When im charging my phone the unresponsive row is now responsive! I know because i was never able to go to "My Suscription"from the youtube app unless i flipped the phone to landscape mode but it works fine when im charging! Double tap for SCREEN ON works fine too! Wow is there a possible fix?
[G2 Q&A, Help & Troubleshooting] Rayan:
Hmmm... Could it be related to voltage?

However I just tried your scenario but in my case, it didn't work even while plugged in.

I'm deliberating if I get a full-screen replacement, but that will set me back about $80 bucks from my Moto 360 savings. I think I'll wait after I get my Moto 360 since supposedly having a Smartwatch would reduce the need to use the phone. :silly: