[Moto X General] alex94kumar:
Can confirm I just got a pair of the JAX in-ear headphones

Jonn Denver: Hi, my name is Jonn Denver. How may I help you?

Jonn Denver: Hi Alex.

Alex Kumar: Hey there John, I purchased a Moto X Developer Edition a little over a month ago, and now it seems the price dropped. I'm just curious as to see if I'm eligible for any credit, or anything similar

Alex Kumar: I can provide an order number if need be

Jonn Denver: We're sorry for the inconvenience but let me check this for you.

Alex Kumar: Alright

Jonn Denver: Kindly provide the order number then Alex.

Alex Kumar: ______________ (hidden for anonymity)

Jonn Denver: Thank you. Please give me a minute to check on this.

Alex Kumar: Okay

Jonn Denver: Thank you for waiting. Please be reminded that the prices on our online store are subject to change at any time.

Jonn Denver: Having checked your order, I was able to verify that the order was placed September 28, 2013. We are only able to provide adjustments on orders made 14 days prior to the price drop.

Alex Kumar: Oh, alright

Jonn Denver: We apologize for the inconvenience Alex. But as our way of saying thank you for choosing Motorola, we may go ahead and send you a Motorola headset.

Alex Kumar: And for reasons like this, I will keep coming back to Motorola for my purchases; outstanding customer support

Alex Kumar: that would be phenomenal

Jonn Denver: That's great. Let me go ahead and process this for you then. The one we will be sending you is the Sol Republic In-Ear Headphones. Please allow 3 to 5 business days for you to receive it.

Alex Kumar: Perfect. Do I have any choice on color of the in-ear headphones? It doesn't matter to me in the end, but I'm just curious.

Jonn Denver: Yes you do. Please check the following link and choose which color you like: http://www.motorola.com/us/accessor...Ear-Headphones/sol-jax-in-ear-headphones.html

Alex Kumar: I think I'll go with Spearmint

Jonn Denver: Great. Let me reserve one for you then.

Alex Kumar: And also John, I want to thank you for being so helpful

Alex Kumar: and providing such excellent customer support

Jonn Denver: You're welcome Alex. Just kindly also provide your complete shipping address so we can place the order for you.

Alex Kumar: _________________ (removed for anonymity)

Jonn Denver: Thank you. We will send you an email confirmation on the order Alex along with the order number just in case you need to follow up on this.

Jonn Denver: For the meantime, is there anything else I can help you with?

Alex Kumar: I think that's about it

Alex Kumar: Thank you again, John, for everything

Jonn Denver: You're welcome Alex.

Jonn Denver: I hope you found our chat to be helpful. I would request that take a moment to fill out a short survey to tell us how we did after you click 'Disconnect', please remember to click on the 'Close' button within the chat window. The survey should only take about 1 minute to complete. Your responses will help us get better at serving your needs.

Alex Kumar: Just another example of Motorola going above and beyond to help its users :D

Alex Kumar: Have a great afternoon/evening, John

Jonn Denver: You do the same.

You have disconnected.