yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] danarama:
Because people like you make me happy

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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
[Nexus 5 General] matteventu:
Does is possible to change the color when you order the new Nexus via RMA?
[Nexus 5 General] adriangb:
Absolutely NOT. Their RMA process sucks.
[Nexus 5 General] Wesleylau:
Why should Google let you to swap for different colored phone when RMA ?

Also their RMA process is very good.
[Nexus 5 General] adriangb:
Our definitions of good may differ. Good would be if they also offered a standard RMA. I agree most companies will not allow you to change products during an RMA, but many do and these are the ones that keep coming back to to purchase from.
[Nexus 5 General] jtwlbz:
No they won't. No problem with that. You can return it within some time. And buy again.
[Nexus 5 General] bblzd:
As far as I can tell, Google RMA is some of the best in the business.

If they allowed people to switch some would RMA just to try different colors. I think people are finding enough reasons to RMA as it is.
[Nexus 5 General] ConorCX:
Their RMA system didn't work properly for me the first two times, resulting in me having to call back again and get another new RMA link from a very nice guy on the phone.

Sent from my Nexus 5
[Nexus 5 General] stephen.oneill:
Sorry if this is mentioned before, but could anybody tell me if it's necessary to relock the bootloader and reroot when RMAing a device?
[Nexus 5 General] danarama:
Yes and reset the tamper flag...
[Nexus 5 General] Lownita:
You should flash stock, lock bootloader and reset tamper flag.
[Nexus 5 General] stephen.oneill:
Thanks guys. So just follow the stuff in this post and I should be good? - http://xdaforums.com/showpost.php?p=47156064&postcount=1
[Nexus 5 General] danarama:
Yep
[Nexus 5 General] Lownita:
Exactly!
[Nexus 5 General] rippyrukkus:
RMA replacement received 1-28-14

just received my RMA replacement today, serial # 312K

yellow-ish screen, same power button rattle as my 311 series, vibrator OK and no dead pixels/dust under screen

FYI, RMA'd for vertical lines/touchscreen issues. Thanks to all in this thread for guidance and suggestions!:good:
[Nexus 5 General] jgw1985:
I just received my rma. And it's a 311k. Same damn button rattle. And pvs dropped from return phone. Last one has a mic issue. Gotta give this one a week or so of testing.

My question is: when I check my order on Google it says it's a pre-order and pending. Also the "pending" money that was removed from my checking account has been replaced. Is it possible there was a fluke in the system and I don't have to return the faulty one (gf gets an upgrade :P)? Or is it normal what I'm seeing?
[Nexus 5 General] abdel12345:
It's normal. They can only keep the check for a couple days. If you don't return it within a certain time they'll charge you for it

Sent from my white LG Nexus 5
[Nexus 5 General] bblzd:
I think you may have stumbled upon a super-secret, free phone loop hole. No one has ever thought to simply not return one of the devices. :laugh:
[Nexus 5 General] jgw1985:
Damn, you are some kind of cool. Let's be sarcastic with this guy because he asked a question about an RMA in an RMA thread. Hey whatever helps you sleep at night bud. If that's what you have to do to feel cool, I hope it worked.
[Nexus 5 General] bblzd:
It's actually a question about how to defraud Google which is against the forums policies, and I chose to make light of it rather then be harsh about it. Crucify me, if you must.
[Nexus 5 General] dvdfan:
Mine came week ago. I've got perfect screen, speaker sounds great, vol rattle a bit and vibration is noticeable but acceptable. I'm very satisfied, don't think I'll RMA

For those interested in numbers, 312K black 16 gig

Wysłane z mojego Nexus 5 przy użyciu Tapatalka
[Nexus 5 General] LiquidSolstice:
...wow, you must have been incredibly insecure as a child or something.

And no, you have to return the phone. They're not morons, and they already have your credit information. Whether or not the credit hold looks like it's getting lifted, you agreed that you would be charged the full amount if you did not return the previous phone.

Therefore, legally, there is nothing stopping them from charging your credit card again right after even if it clears without you returning the phone. Don't do it. It's not worth even trying. Even if you're really insistent on getting a second phone from Google for free, all Google has to do is show that you agreed to the terms of the return by utilizing the special credit-charge link they sent you, and then your credit card company will turn around and tell you that it's your problem.
[Nexus 5 General] xdviper:
When you guys filled out the RMA, what shipping method did you pick and were you charged for it?
[Nexus 5 General] bblzd:
Choose the fastest option you won't be charged for shipping with Google RMA as the payment will be canceled once you return a phone.
[Nexus 5 General] xdviper:
****k should've selected one day. But I picked two day instead.
[Nexus 5 General] xdviper:
Anyone ordered the RMA around this week, seeing 2-3 weeks for it to ship? Anyone have any experience how fast Google ships with the RMA? Thanks
[Nexus 5 General] CuBG:
Yes me. Yesterday I made RMA because I found stuck on blue Pixel and it said that the new phone will ship on Feb21 witch is 3 weeks :( Its out of stock probably.

Edit: Is it gonna be a problem that I take out the back tape with the IMEI number for Google ? I taked it off bcoz I was completely wiped off the IMEI.
[Nexus 5 General] jtwlbz:
No problem about the sticker.

Dont worry i am sure they will ship the replacement a lot sooner. they usually stock enough replacements for RMA.
[Nexus 5 General] MidtownHD:
anyone received a 401K through RMA in the US?
[Nexus 5 General] jtwlbz:
Why do you care 401?
[Nexus 5 General] MidtownHD:
The 2 312k rmas I've received so far are no good.
[Nexus 5 General] jtwlbz:
401 will.make.no.diference. it just luck
[Nexus 5 General] tylerdurden83:
I have a question about rma which is not a stupid serial number one...

When you request a rma you get a link to "buy" the rma device. This money isn't actually taken, it's freezed, kinda like when you go to a hotel.

My question is, how do I know when they "unfreeze" it? I mean, there is no trace that the 400 euro of my 32 gb rma was ever taken from my account, so how do I know that they have "unfrozen" it? I'd like to be sure that the whole issue is dealt and over before spending money and then in a month they actually bill me the 400 euro and I'll be in trouble...

Cheers!
[Nexus 5 General] xdviper:
Anyone who requested an RMA in the past days, get a shipping email with the tracking. Which also states that a label has been created?

Thanks.
[Nexus 5 General] bblzd:
It sounds like a few days after sending back your device the payment is reversed, sometimes even earlier.
[Nexus 5 General] marcosdemori:
how do I activate the warranty on my nexus 5 of which have no order request? bought from ebay :(
[Nexus 5 General] aooga:
You have to contact the seller (he has to have bought it from the Play Store) and ask him to call Google and transfer the warranty to you. If he isn't willing or didn't buy it from the play store, you're out of luck. Going through LG is always an option, except you'll be without a phone for 2 weeks.
[Nexus 5 General] brnagi:
I have a question for you guys, I have been having tons of problems with my Nexus 5 like GPS, touch sensitivity and dead pixels. I have an RMA incoming in a couple days. Can I just flat out return the RMA to Google and pay the restocking fee? kind of tired of having a device not working half the time.
[Nexus 5 General] feralmode:
Not sure if this is what you're asking but... I just did an RMA a day ago. As soon as I requested a replacement device google replied with an attached prepaid shipping label for me. They actually replied with that before I officially "purchased" my replacement Nexus 5.

---------- Post added at 05:07 AM ---------- Previous post was at 04:52 AM ----------

Also thought I would share my RMA experience so far. I had a single [or possibly a tiny cluster] of stuck green pixel(s) near the center of my display. I had the phone for 5-6 days before I finally decided to go through with an RMA. I'm so glad I did now.

I requested a replacement and they got it to me in less than 24 hours. Not only does the new phone have no stuck or dead pixels, but there is less light bleed and I would have never known my original one had the dreaded yellow tinted screen. It's quite obvious when you have two sitting side by side to play with though. Both were 312K.

So far I'm very happy with Google's replacement service. I'm sending my old Nexus 5 back to them this morning. I'll update when I'm refunded my money.

edit: should probably mention this was for the 32GB Black.
[Nexus 5 General] xdviper:
Got my RMA device the other day so far so good, it's a 401k device if that matters. I have the slightly yellow screen but it's fine.

But my concern is; the volume button on this device is much tighter, so much that it's as if I don't feel any tactile feedback while clicking it. Is it normal for these new batches of devices? Thanks
[Nexus 5 General] mariuck:
..... 401, 402, 403...etc.. will make no diff.. until u will not see hw rev_12 instead of hw rev_11... this is much better explained in another post.. it's same ****.. those no. changes automatically at 00:00 at every 30 or 31 of each month!

And to assure u that this is true.. a spokesman from lg declared that there wasn't made any hw change since the lunch :)

so cut the crap with those no. and read more ;)

cheers mate :*
[Nexus 5 General] xdviper:
Thanks man. I'm just worried about the button giving in after a couple months of use.
[Nexus 5 General] mariuck:
you have like 1 year to RMA :D enjoy the phone ;)
[Nexus 5 General] scouser_75:
If you RMA in the UK after 4 weeks, does that mean Google take your phone away to fix? Or do they do what they do to new phones within the 4 week period and send a new one out and take the faulty one away?
[Nexus 5 General] jtwlbz:
Fyi google seems to not take rma for those issues anymore like button vibrator etc
[Nexus 5 General] CuBG:
Yesterday I received my new Nexus 5 401k from RMA and just now I found a death pixel again :) They are not received my old one yet and I need to send them my new one :) This is just luck.
[Nexus 5 General] matteventu:
I am in this "loop" too... I'm at the fourth Nexus 5...
[Nexus 5 General] CuBG:
If I have any issues with the third Nexus I simply will want a refund. This is something I can't afford to do because I need my phone, I can't every 2-3 weeks to change it.
[Nexus 5 General] monkeypaws:
So what was wrong with the first four that you could t not live with.
[Nexus 5 General] CuBG:
The first one had a STUCK on Blue color pixel, 2 days ago I received second one and it has completely death pixel. When they send me the third one and If i have any issues I will refund it and buy iPhone 5s.
[Nexus 5 General] monkeypaws:
Curious. Why go from n5 to iPhone. ? There aren't any other android phones that you'd like? I mean I don't know what pricing is like where you live, if you live outside us, is the iPhone similar in price to n5?
[Nexus 5 General] CuBG:
I am normally a android FAN for years now but I am starting to get enough of it. If I decide to buy iPhone 5S the price is $649 unlocked so I will add something like $300 more for it + refunded money. This will be the case ONLY if I have issues with the third Nexus 5.
[Nexus 5 General] davkarimz:
Hey guys

My phone had a drop (with case and it barely dropped) and now the Sim car isn't recognized and the battery drains extremely quick and stays very hot in use. Got the rma done yesterday but fear for the (leaves wearhouse before February 21st). Should I expect to wait that long? Is it possible it ships sooner? Nexus 5 16gb black
[Nexus 5 General] :
Damn ordered like 6am on the 8th and I guess its backordered, anyone get theirs before estimated date ?
[Nexus 5 General] mrimage:
I RMA black 32gig Sunday about 4pm eastern time and got it Tuesday
[Nexus 5 General] jonkillops:
I'm now on my 2nd RMA :(

1st RMA was for a cracked volume rocker button.

The 2nd RMA was initiated the other day for vertical lines across the screen.

I selected UPS Next day air and the delivery was scheduled for yesterday between 3p-7p, which never happened.

My package disappeared from Oakland, Ca without a further status and UPS had me file a claim/investigation also advising me to contact Google Play Support.

Google Play will invalidate the lost device, remove the pending withholding, send me an email with a link to initiate another, hopefully with better luck.

SMH, at this point I feel like I should have stuck with my gut instinct and initially purchased a Moto X.
[Nexus 5 General] feralmode:
updating. two days after i sent my phone back the hold charge was removed from my bank account. i live in new england by the way. super happy with the entire rma process.
[Nexus 5 General] stuart0001:
I had a dodgy GPS so opened the phone to apply a cardboard fix to improve contact. This worked a treat but I have slightly damaged the case with a couple of dents during removal and NFC & wireless charging are now broken.

I'm considering RM ing (which I should have done in the 1st place) but wonder what would happen if Google decide to refuse the RMA. Will I simply be able to return the replacement or will I be charged for the new phone.

Anyone have similar experience.
[Nexus 5 General] monkeypaws:
You should have RMA in the first place. They probably wont cover it under warranty. You'll get the option to pay for them to fix it or if you don't want to then will return that same phone back to you.
[Nexus 5 General] scouser_75:
Does anyone know what the RMA policy is for a phone bought second hand?

If I were to buy a phone off ebay and the seller gave me their receipt, if the phone develops a fault will Google RMA? Or would I be up the creek?
[Nexus 5 General] crazycd1:
I have a question on the removal of the hold. I received my replacement and sent mine back the next day (7th). They lifted the hold on the credit card but the replacement still shows as a pending purchase in wallet and in play orders. Anyone know how long that takes be be removed as a pending charge there?
[Nexus 5 General] bblzd:
Ignore that pending. For myself and others it has always said that, mine even to this day.
[Nexus 5 General] crazycd1:
Great, thanks for the info. I won't worry about it now!!
[Nexus 5 General] tylerdurden83:
Mine was ordered jan 20th, and still shows as pending on google play. Don't think it really matters tho...
[Nexus 5 General] nickmv:
Anyone else having yellow-screen and loud vibration motor issues with White 32GB's RMA's recently?

I have now RMA'd twice, and the most recent one sent to me has a yellow screen, and the vibration motor is way louder than all other N5's. I'm about to file for my 3rd RMA. It's getting ridiculous. How hard is to to manufacture a phone correctly? Jeez.
[Nexus 5 General] Synyster06Gates:
Nope. Quite the opposite, actually. I RMA'd my white 32gb for a faulty power button. (on Friday)

I got my new device yesterday. Much stronger/quieter vibration motor, screen is absolutely perfect, and power button works great!
[Nexus 5 General] nickmv:
Is your replacement a 312K model? Mine is. I'm about to RMA this thing yet again. I'm hoping they'll just let me RMA the newly shipped one, and let me hold onto the last one I was RMA'ing (due to a purple spot on the screen).
[Nexus 5 General] Synyster06Gates:
Yep, its a 312K.
[Nexus 5 General] Kipp34:
Are people still experiencing the static issue, where there is a lot of static when playing back videos taken with the phone, with their replacement phones?
[Nexus 5 General] daraj:
New to Nexus, how do you tell which model? I need to check mine.

Edit mine says 401K does that make sense?
[Nexus 5 General] venom_762:
I did it!!!! No dead pixels, very small light bleed, strong vibration motor, solid buttons. And its a serial number 402k, and yes that reads 402. This baby is hot off the press.
[Nexus 5 General] drawde40599:
Its hit and miss , I just had mine RMA and ya the vibration is so loud it sounds like the old school lg phones from years ago . mines yellow also , not to sure if its not normal since all my N5's came like that . I'm rooted and just use elementalx kernel with cool colors and yellow gone . but the vibration is kinda annoying . I may just look into buying a motor off eBay and not dealing with RMA
[Nexus 5 General] sorindobrin:
Absolutely, just Rma mine because of that issue, got my new one ...with the same problem.:(
[Nexus 5 General] mihirdshah1:
I have the same issue but seriously considering not to RMA given the fact that even the replacements are having the same issue.
[Nexus 5 General] adrenalinh12890:
I just got my 32gb white the other day. found some dead pixels, light bleed on corners and yellow sceen. trying to RMA hoping to get one of your batch.
[Nexus 5 General] nickmv:
Mine comes today, white 32gb. Really hoping I get 401K or 402K. 312K sounds like it's been an absolute disaster.

This is my 3rd RMA, 4th device total. **** had better work.
[Nexus 5 General] ConorCX:
Its nothing to do with batch numbers. Most work, a few are faulty, and you've just been unlucky.

Sent from my Nexus 5
[Nexus 5 General] nickmv:
Actually, that's not necessarily true at all. So obviously those numbers relate to when exactly the phone was manufactured. Based off the fact that a lot of 312K people reported yellow screens and vibration issues, one can reasonably infer that the latest batch of parts used was possibly of lackluster quality. That happens all the time in the manufacturing business.

Sometimes you get a crappy batch of parts. It's also of course reasonable that you're going to see, across the entire production line and timeline, a series of bad parts, and that'll never change. But
[Nexus 5 General] LeeSta108:
Will Google take an RMA for a device with a cracked side
[Nexus 5 General] billups55:
No that's physical damage, Google will charge you for the replacement if you sent them a cracked device.
[Nexus 5 General] LeeSta108:
The screen isn't cracked at all it is just the side under the Sim. It just appeared there. It might sound weird, but I baby my phone and I don't see how it could even get broken on the side.

Edit: it looks like this
[Nexus 5 General] adrenalinh12890:
Google now have just taking new red Nexus 5 orders. I just ordered the red 32gb; its a 3-4 weeks shipping date. I'm planning to keep using the white until the red ships then i'll be returning it since google wont let you change the RMA from white to red. And it's new batch of Red Nexuses, I believe.
[Nexus 5 General] zander21510:
Looks like I'll have to be getting an RMA...when I first got my nexus the vibrator quit working entirely then suddenly started working again...it happened a couple of times but it hasn't happened in a while. Now this morning, suddenly the vibrator is extremely loud, like an old flip phone loud. I can't get it to stop by shaking or squeezing it...anyone else have this issue?

It's a bummer because I guess I got a "good" model without any other issues...

edit: looks like people get the problem straight from the factory...mine just randomly started vibrating.... :P
[Nexus 5 General] randysoto5:
I may be filing for an RMA because of a white blurry spot on towards the top on the left side. My question is do i have to return the phone unrooted and back to factory. Right now im rooted and on cataclysm. Will they not accept my phone?
[Nexus 5 General] DigitalUnderground:
I sent my bricked phone back. Completely bricked. Wouldn't power up, no recovery, no bootloader, no charging indication. Nothing left.

I returned it to tmo as a defective battery and so far so good.
[Nexus 5 General] yo2boy:
Hey DigitalUnderground, nice to see you here :P (HTC Amaze forum XD)
[Nexus 5 General] DigitalUnderground:
U too bro. Glad u finally upgraded lol
[Nexus 5 General] tlopez1973:
Yes there any chance of RMA my nexus that's black for a red one I'm having battery issues
[Nexus 5 General] hofko:
Hey!

I am also having an issue with my nexus 5. It is best described here: http://xdaforums.com/showthread.php?t=2668794

I think my there's something wrong with the hardware of my nexus. So I have a question. I'm from Europe and I got my nexus from my uncle in Canada. How can I RMA it? I can only find phone numbers and no email to contact Google. Can I contact them through email? Does anyone know what can I do?

Thanks!
[Nexus 5 General] Radixtrator:
Hey guys, what GPS problems are you experiencing? Mine just has a lot of trouble connecting and wont go through the roof of a car, it absolutely has to be under the windshield.. And even walking around in Berlin, it took ages to find a signal. Is this something worth RMAing? Im on the same side as rootSu so i really dont want to rma over something not worth it
[Nexus 5 General] Johnny Broccoli:
RMA'd my original Nexus 5 (311K batch) on February 26th because of inconsistent and strange battery drain while phone was asleep and not in use. Got the replacement Nexus 5 (312K batch) on March 6th. Didn't get around to begin setting up the new phone until today....which abruptly ended after using the two side by side at maximum brightness to see if I could notice any differences in speed or look. The screen of the new phone was drastically different and in a bad way. Very washed out, dull, and yellow looking in comparison. Confirmed by two other people who where simply asked to "tell me if you notice any difference between the two of these and if so....what?".

So I called to set up a RMA for this newer device and was told they couldn't process another one until I sent the old one back. I told them that I'd prefer to keep the old one in the meantime and send the new one back instead. Apparently that won't be a problem. The woman made a note of it on my account and told me to leave a physical note regarding the switch inside the box I send it back in. Just in case this could simply be a matter of glue needing to dry or some **** (which doesn't sound entirely convincing to me), I am running the screen nonstop with 10 hour YouTube videos over the next few days in hopes of "breaking it in" before my 7 days is up.

Also, I inquired about purchasing a duplicate Nexus 5 charger/USB cable since the one that came with mine seems to charge my phone much quicker than any others I've tried. The woman stated that they do not sell them separately but to check with LG. I then asked what I would be charged if I simply "forgot" to return the charger/USB cable with the phone I am sending back, and she said that she thinks "all they care about is getting the phone back". So I may roll the dice on that and see what happens.

Will post updates as to what happens with all of this. Was fully planning on performing my first root ever today on the new Nexus 5 as well (have jailbroken tons of iPhone's though). Bummer.

---------- Post added at 12:47 AM ---------- Previous post was at 12:22 AM ----------

I was told by a Google rep on the phone today that they don't use refurbished phones in the Nexus 5 RMA process.
[Nexus 5 General] Wesleylau:
I really think that you try to keeping the RMA charger/USB cable is incredibly selfish. :eek:
[Nexus 5 General] dave2metz:
I'd keep everything except for the phone. I've returned phones in the past and all the care about is the phone. I've kept batteries, headphones, charger, etc... I wouldn't worry about it.

NEXUS 5
[Nexus 5 General] Johnny Broccoli:
I really hope this post is nothing more than a poor attempt at humor.
[Nexus 5 General] yo2boy:
Got my 2nd RMA, 402k batch. Seems good. Did a thorough inspection and no defects to be seen. It's a keeper. Although I did notice the screen is quite yellow but that SHOULD wear off as the glue dries? Speaker/mic holes seem bigger compared to the 310k so I guess that's a good thing.