yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] corgi1:
I started to submit a report on UPS website but they don't have a claim for "someone at UPS stole my item". It would have to be under the Damaged Package Claim process and the website says that either the Shipper or the Recipient can report but UPS prefers the shipper to make the claim. Since I already reported it to Google and they are opening an investigation with UPS, it might be confusing if I was to submit a claim as well.
[Nexus 5 General] corgi1:
Bakersfield, California
[Nexus 5 General] corgi1:
There is no way to know if it was the driver, certainly could have been. Most likely was a worker at one of the multiple sorting stations it passed through from Kentucky to California.
[Nexus 5 General] DeXel55:
Did your package stopped in Vernon by any chance? I also live near LA. My tracking shows as inspection scheduled.
[Nexus 5 General] corgi1:
Yes, it did stop in Vernon.
[Nexus 5 General] DeXel55:
So both our phones stopped in Vernon, and were stolen... I know at least one other guy here whose package also stopped in Vernon. I hope he has better luck :/.
[Nexus 5 General] aohus:
I added this on reddit because I feel as though UPS needs to rectify this issue. If multiple Nexus 5 shipments are getting stolen, it's something the higher ups at UPS should know about.

http://www.reddit.com/r/Android/comments/1q76uv/multiple_nexus_5_stolen_by_ups_employees_at/
[Nexus 5 General] DeXel55:
It's not necessary Vernon though. I think packages went through the same route (from KY to CA). So it could have been any of the warehouses on the way.
[Nexus 5 General] aohus:
That's true. Damn, too late to fix reddit title.
[Nexus 5 General] corgi1:
Here is the route mine took according to the UPS tracking info:

Location	Date	Local Time	Activity

Bakersfield, CA, United States	11/07/2013	6:11 P.M.	Delivered

11/07/2013	8:03 A.M.	Out For Delivery

11/07/2013	6:41 A.M.	Arrival Scan

Vernon, CA, United States	11/07/2013	2:52 A.M.	Departure Scan

Vernon, CA, United States	11/06/2013	6:48 A.M.	Arrival Scan

Hodgkins, IN, United States	11/02/2013	12:11 P.M.	Departure Scan

11/02/2013	9:19 A.M.	Arrival Scan

Louisville, KY, United States	11/02/2013	5:56 A.M.	Departure Scan

Louisville, KY, United States	11/01/2013	9:32 P.M.	Origin Scan

United States	11/01/2013	2:36 P.M.	Order Processed: Ready for UPS
[Nexus 5 General] DeXel55:
Here is mine

Route, dates, and time up to Vernon are almost the same.

Which one did you buy? 32GB Black here.
[Nexus 5 General] No thanx:
LoL, I wonder if the thief is a member of this forum.
[Nexus 5 General] Trueglich:
The box my nexus came in was't even sealed by tape lucky my phone arrived intact. My ups guy (very regular nice guy) ask me what it was because he had a bunch of identical boxes in his truck that day (i am at end of his route)
[Nexus 5 General] Alrahambra:
I'm quite sure that you'll get a refund from the company or whatever took your phone
[Nexus 5 General] DeXel55:
We will get a refund either way. Worst case we have to deal with our credit card companies to cancel the transaction.

The worst part is waiting for a refund, and for a replacement since N5s are sold out. I ordered it on day 1, few minutes after it appeared on Play Store, so I'm pretty mad right now :mad:...
[Nexus 5 General] abdulhamid1978:
Terrible luck, hope you get this sorted.
[Nexus 5 General] monkeypaws:
Instead of reddit have anyone of you decided to contact android police with the pics and details to get the word out.
[Nexus 5 General] supadoggie:
A very similar thing happened to me..

http://www.reddit.com/r/Android/comments/1q6etk/my_nexus_5_is_here_wait_what/

I contacted Google and they're investigating.
[Nexus 5 General] AndrasLOHF:
Are the phones shipped in a regular brown box or are they stupidly branded Google?
[Nexus 5 General] ericshmerick:
So you are posting on every android forum known to mankind.

Just file a claim w/UPS and go about your day. This isn't specific to this device. Things are stolen by shippers every single day, unfortunately.
[Nexus 5 General] DeXel55:
I tipped them link to this thread yesterday. So far no news.

A small brown box similar to Nexus 4's with the same ship address. If a thief was up to date, it's not hard to identify that this is N5.

Yea, did that after I called Google, and replied in this thread.

I saw your tracking info on Reddit. If it's the same thief, he must be in KY.
[Nexus 5 General] droidkevlar:
I used to work for Fedex in Hawthorne, CA...Rolex's and Wii's (when you couldnt find them in any store) were missing when delivered, just like your N5. Enough people reported it and they setup a sting. Come to find out, it would start on the sort belt and the ones that were missed, the delivery guy was taking then. They were working as a team. You may think reporting it does nothing and they give you the usual blah blah story, but it is documented and if enough people complain, they will have a team look into it.

At least you got your money back. If you look on swappa right now, you can find one for cheaper than what google has it. Over 100 of them to be exact.
[Nexus 5 General] DeXel55:
UPS guy just came to pick up my package. I am not sure whether Google requested it, or it was because of my UPS claim. I guess I'll give them the call.

UPDATE: Spoke with Google reps. She looked into it, and seems that it was because of UPS claim. She told me once they receive the package, and confirm everything I should get a refund withing 14 business days.
[Nexus 5 General] lwfb:
I learned my lesson as a manager at AT&T. UPS was the courier we used.

When they ship the phones to the store, it's just a huge box with the name of the AT&T store on it... Doesn't take a genius to figure out what's in the box. At least once or twice every quarter I'd get a box with missing phones and boxes that look just like yours. It was a messy process to get that sorted out.

Since that experience, when I get an expensive electronic delivered, I make a video throughout the whole unboxing, from the time I pick it up at the door to the time I power it on. Videos like that are a lot better to prove you didn't tamper with it than pictures are.

At any rate, contacting UPS immediately is always a good idea. I wouldn't put it all on Google to sort out.

Good luck man, I really do feel sorry for you.
[Nexus 5 General] deejayshakur:
Sorry to the OP. thanks for posting, pics and all.

My nexus 5 was out for delivery since Nov 5 in Daly City, CA....never recovered. UPS says Goggle has to start the trace. Google requires you to sign a consent with info that I don't even have (IMEI number). It's a trick question because the customer doesn't have the physical phone where the IMEI would be.

I intend to do a chargeback because I refuse to have to consent before having Google start a trace. The consent basically says, "I promise I'm not a thief trying to defraud you." Right back at ya, Google.

I'm also disappointed that there isn't a process for Google to expedite another phone in these situations. Customer service and loyalty are not Google's forte. A brick and mortar launch, especially in the Bay Area, would have prevented a lot of this.
[Nexus 5 General] DeXel55:
Package lost is entirely different problem. What's the status? As long as it doesn't say delivered, you'll get your money. If it says it's delivered, things get messy.

OP and I got product boxes without phones, so we know IMEI addresses that way.

Thank you for sharing your experience! I planned to video record everything while dealing with some RMA departments (like Asus...). Nexus 4 delivery that was for a member of my family was smooth, so I did not even think of it in all that excitement...
[Nexus 5 General] hoboninja:
99% of deliveries I receive whether USPS, UPS, or FedEx you don't get the chance, if you are lucky the knock once and leave the package in the door or next to it on my chair. They have too many deliveries to wait around for everyone, they just drop them off.
[Nexus 5 General] tw1tch175:
This, my driver actually looks a bit upset if I ever catch him bringing the package to the door and open the door.
[Nexus 5 General] monkeypaws:
Android central posted the article https://plus.google.com/111016991750865047479/posts/DX6m8qiVk53

It looks like a ups manager replied to the post and gave his contact info. Glad its out there and people are talking about it outside xda
[Nexus 5 General] jRi0T68:
As a logistics professional, I can say from experience that every UPS hub has personnel just for this problem. Pilfering is common. I worked with them through numerous times when this happened to my shipments.

The shipper has to file the claim. Google should just send a replacement during investigation, that's what shipping insurance is for. This, sadly, isn't an isolated incident or specific to phones. They'll look into it, notice that it's been opened and re-taped (an obvious sign), check internal video footage even to catch the persons.

THE BEST THING YOU, AS RECIPIENT, CAN DO:

Examine package on receipt. Can you see cut tape on the top/bottom under a second layer of tape (prior to opening)? If so, start video recording as you open it. Or take pictures. Then tell Google. The same goes for ANY carton damage.

On heavier items: also weigh the package if you're suspicious, and compare to the shipped weight on the label. That's another easy giveaway on pilfering (I'd know, I've had $1 million truck loads go missing for days!).

Lastly. Breathe. Relax. It will get sorted out, even if it is horrible to go through in the meantime.

-No longer accidental, just Jeremy. F.cfb

[Guide] Headphone/Earphone Buying
[Nexus 5 General] BoneXDA:
I guess it's a 2nd amendment thing over there (try to steal it and you get your head blown off), over here in Europe you have to sign the package before changing hands so it's not possible to just find at your doorstep. To just drop it off is incredibly careless and totally unacceptable from them.
[Nexus 5 General] t.saddington:
****ing low-lifes :( I've read other posts where peoples Nexus 5's were marked as delivered by UPS and FedEx but nothing at all even came, no packaging or anything, but Google refunded them too
[Nexus 5 General] BoneXDA:
Google really needs to send out the message that it's pointless to steal the phone, cause they can hard brick it for good. Doesn't worth going to prison for nothing.
[Nexus 5 General] sa seba:
I feel your pain. Hopefully everyone gets there money back quickly and karma gives the thieves some nice diseases.

This happened with a Nexus One for me, years ago.

I managed to order one of the last Nexii available from Google directly and DHL managed to "lose" it. Took me 2 weeks of pestering them to properly trace what happened. Turns out that the package arrived in their facility and then "disappeared" right there.

Someone got himself a nice new Nexus One.

The Google rep I talked with, told me that it's not the first time and that they likely won't use DHL in the future.

Anyway, got my money back from Google.
[Nexus 5 General] grenademasta:
UPS= Ur Package Stolen

I had a package sent to me once by UPS from Amazon. It was delivered to a UPS facility near my city. It was supposed to be delivered to me the next day. Well the next day came by and when I checked the status, it still showed it was at that UPS facility. After a few days, I called Amazon and they shipped a replacement package. Once it was at that same location a few days later, this second package also showed it was there for days. Is it obvious the UPS employees stole it?

Calling Google to get the IMEI number banned is a good idea, but chances are your stolen phone has already been sold already. The current person who has it probably bought it from the thief.
[Nexus 5 General] Toxina:
I'll be working at UPS beginning next week :)

Guess who will get all your replacements? ;)

:silly::silly::silly::silly::silly::silly::silly:
[Nexus 5 General] grenademasta:
VERNON!!!!!!!!!!!!!!!!! There are UPS crooks there. My two packages from Amazon were delivered there and never left that place days later.
[Nexus 5 General] frank060272:
But when you get a package by ups you always have to sign right? When he left the package at the door and walked away you did not sign for it correct, therefor you did not officially get the package and you can report the package missing right, and you get really f#ckup

the delivery man which was working that day on your route at least that is what I would do. Screw him. Damn that makes me so freaking angry when that happens.
[Nexus 5 General] p51d007:
I know a lot of people do not have this option, but the company I work for allows me to ship things to my office.

If anything I order appears open or damaged, I make sure our shipping guy refuses to accept it, and takes a photo

of it. It's a lot easier to ship to a business, than have UPS/FedEx/USPS leave it on your door step, where they can

"claim" someone stole it after we dropped it off.
[Nexus 5 General] grenademasta:
If you sign up for a free "My UPS" account you can track your package online or from ur android phone. It will show if they can or can't leave the package at your door. If it says signature required, you can still release the liability to have it left at your door (unwise choice). Usually there is a price value of the item on whether it can or can not be left at the door.

The safest way to pick up your package is the have it sent to your nearest distribution center and to pick it up yourself with a photo ID. Then if the package is tampered with or empty or a few items missing, you have the employees at the counter as witnesses that you didn't do it. I once had a package rip open due to the weight and the contents spilled out at the UPS location. The UPS employees were kind enough to put everything back and securely tape the package before I picked it up. The contents? Hundreds of 5.56mm 62grain green tip ammo lol. Guess they didn't think twice to keep some of it that spilled out.
[Nexus 5 General] DeXel55:
I just got an email that I will be refunded :), and I have to place a new order :(.
[Nexus 5 General] izbrian:
Wow thats tragic smh I like in Lakewood my nexus 5 and all other packages go through Vernon guess I got lucky but good that google is replacing it
[Nexus 5 General] corgi1:
Just got an email from Google support this evening saying they are going to disable the stolen phone and will cancel my order and refund in 3-5 days.
[Nexus 5 General] harveydent:
Someone posted here earlier that they had one mailed to their school/work. The secretary signed for it then someone stole it from the mailroom.
[Nexus 5 General] naddie:
Another Nexus 5 stolen thread? I'm starting to think they're all related (same person or group).

Mine is straight up missing. After being scanned for "Out for Delivery", there's no other meaningful updates (other updates include me calling up to place it on hold for pick up - but there's no box for them to hold!).

I feel everyone's pain here, as I also have to wait 3-4 weeks for another to be sent. Google is suppose to refund me the money and say they will credit the shipping on the next order. Neither have been done yet. :(

Eat your heart out, Apple.... Nexus has become the next sought-after phone.

PS: I'm in Chicago, IL so it's not just the west coast.
[Nexus 5 General] zoddfrank:
Damn I feel kinda lucky now... But why the hell was your box so damn big?!?

The box mine was in was SO TINY!
[Nexus 5 General] Cuppeerr:
I can honestly say that I never even thought something like this would happen.
[Nexus 5 General] Caelrie:
In what way is that new?
[Nexus 5 General] Max :):
Happens this often in the USA ? The ones who did id are sad!
[Nexus 5 General] hello00:
u are quoting the wrong person
[Nexus 5 General] p51d007:
Man, that's LOW!
[Nexus 5 General] laur3n.newm4n:
Wow, I'm really discouraged for you guys who had your phones stolen. That's a lot of money to have up in the air :/

Fortunately, I received mine as expected. Mine went from Kentucky to Syracuse, NY. I feel lucky because I have UPS My Choice and have waived signature. Considering removing that option and getting my shipments to default to pickup at my local facility. I'd rather take the time to drive over than have to deal with a shipping claim.
[Nexus 5 General] hello00:
not only that..you also got lucky that nobody at the ups warehouse stole ur package
[Nexus 5 General] mr_dimsum:
Something similar just happened to me.

Phone was shipped in November 19, 2013 and was set for delivery for November 25, 2013, but somehow was forgotten and left at the UPS facility. The next day, I call in querying about the "Exception" status on the parcel and the CSR rep advised me there was nothing they could do about it and she also made no promises it could be delivered on the 26th as well. I check an hour later, and to my surprise, the shipping status has been changed to "Delivered" with nothing to show for.

Had to call Google for them to open an investigation and they are to remote wipe it. I hope they catch the ****ing bandits. These are the people we trust with our parcels?

I also subscribed to UPS SMS Tracking and replied to "YES" so I would receive live updates on my phone and never received a single update.

Now I have to wait another 3 weeks just to have one shipped..
[Nexus 5 General] bkeaver:
OK why would they need to remote wipe a new phone???

This sucks that this happens and hope you get it resolved.
[Nexus 5 General] rubber guard:
sorry about all of your luck. I walked in and bought at BB.

Bump for the interesting facts/helpful info from those who have had the unfortunate experience of having it stolen.

I live at an apt complex and I breathe a little sigh of relief every time i come home and a delivery made its way safe to my front door/front office (most recently being the xbox one which sat on my doorstep for about 65 or 70 minutes before I got home from work).
[Nexus 5 General] Letitride:
Consider yourself lucky if the UPS driver just leave it without getting a signature when one is required or authorizing the drop w/o one by using UPS My Choice. Our regular FedEx & UPS drivers always get a signature - besides, we have multiple infra-red/NV security cameras among the neighbors on the block & get things covered pretty well.

These teens from NYC cross into adjacent county in Long Island on their bicycles and follow the UPS truck & pull their let's pick and choose - http://abclocal.go.com/wabc/story?section=news/local/long_island&id=9337236 BUSTED !!
[Nexus 5 General] gd6noob:
Any new update from Google? Did they track/find the phone?
[Nexus 5 General] kirdroid:
Why don't people do hold for pickup option? If you have ups pickup option within 10 miles of where you stay then I think it's worth to do the hold for pickup option.
[Nexus 5 General] Han Solo 1:
This is why I get off my butt and just go to the store if I want to buy something expensive. You get instant gratification and the peace of mind of knowing that you're not going to get screwed by some crook delivery person.
[Nexus 5 General] kresk:
This is what I do on every order. Did it for the N5 and the wireless charger. It takes a lot of of pressure off knowing you don't have to worry about being home to sign for it or make sure it doesn't get stolen. Plus you get to fully inspect the box while it is still in the posession of UPS.
[Nexus 5 General] mr_dimsum:
If there is no signature required, UPS just drops the package off at the door. They won't allow you to arrange for a pick-up without a delivery attempt, so it's kind of a catch-22. At least that's how it goes in Canada. I've confirmed through other forums this is the norm.
[Nexus 5 General] !M4G3:
Man my stuff goes through Vernon Ca as well , kindve nervous about my orders now
[Nexus 5 General] rice-CHRISpies:
I remember seeing an ad in the Los Angeles craigslist a few weeks black. The person advertised a black Nexus 5 without anything else, just the phone itself for a relatively cheap price. I wonder if it was the same person that stole the OP's phone , and tried to sell it after Google disabled the IMEI.
[Nexus 5 General] Letitride:
Keep in mind that while the "disabled" motherboard/cpu with the embedded IMEI might be worthless & useless, the rest of the N5 can be taken apart & sold for repair parts - there is already a demand for digitizer/touch screen.

The casing including the back panel, oem battery, micro-usb ports, the charger, micro-usb cable, sim card tray, ejection tool, etc.
[Nexus 5 General] ptarrant:
Dude, that sucks, I'm sorry to hear it. I'd definatly get the police involved, and UPS can track down that worker based on route.
[Nexus 5 General] markdapimp:
Damn man i bet a UPS employee saw the shipping address of google and was like dat right er is a damn phone

I hope you reported it so google can block the IEMI rendering it somewhat useless
[Nexus 5 General] kresk:
Just for whatever, I am almost positive you can request for a pick up without a delivery attempt having been made. At least that is what I do for every one of my deliveries. It may be the case that rules differ in certain areas, but in Scranton PA, it's all good.

So here is how I do it. Once I see that my package has been shipped. I call UPS customer service and set everything up for me to pick up the item at my local UPS facility. They ask me for the tracking number, my name, and I think that's it. The hours are usually weird at the customer center pick up spots so be sure to find those out if the person helping you doesn't mention any specifics. The most important thing to remember is to bring a valid drivers license or government issued I.D. to get your package.
[Nexus 5 General] trsix:
ridiculous

I seriously doubt the ups employee stole the p:eek:hone.
[Nexus 5 General] LNJ:
I arranged for mine to be dropped off at the local UPS store but they had to make a delivery attempt first. I argued about it on the phone with them cause I was afraid that the driver would ignore the request and just leave it at my doorstep. Luckily after the attempt, it made its way to the local store for me to pick up.
[Nexus 5 General] 93fuelslut:
Lol im a delivery driver for them

Sent from your moms phone
[Nexus 5 General] bmakk2055:
Where the phones at!!
[Nexus 5 General] kirdroid:
Incorrect ... you can request for hold before the first attempt. I do that for every expensive order irrespective of signature required or not. Did that for the Nexus 5 as well.
[Nexus 5 General] 93fuelslut:
You should've asked for a signature required. They do that with all the apple products we deliver . someone could've also walked up to your door and taken the package.

Sent from your moms phone
[Nexus 5 General] PaisanNYC:
The return address is UPS SCS in Louisville KY. UPS handles packing and logistics for thousands of products from hundreds of companies. Google is just one of many who pay UPS to warehouse, pack, print labels, and ship for the company.
[Nexus 5 General] iSwitched:
WOW. That's insane. Glad you were able to catch it before it got dropped off. keep us posted. still waiting on mine.
[Nexus 5 General] jmulla718:
That's crazy

---------- Post added at 09:23 PM ---------- Previous post was at 09:22 PM ----------

I just ordered mine today. Ups better not **** with my package.
[Nexus 5 General] klin1344:
Wow....I had better expectations of UPS...

I'm just really thankful that my package was not stolen or tampered with. In fact UPS was so careful that they hid the package behind my flower pot to make sure that no one steals it! It was a good thing because the same day I had another Ontrac (who are notorious for stealing/tampering with packages) delivery, and if he had saw the Nexus 5 box on my porch he probably would have just stolen it.

Anyways, I hope that everything gets sorted out, and you get your Nexus soon! Trust me its worth the wait.