yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Accessories] johnnybrav0:
You must be working for Spigen I take it. If you need to please return the phone to Google than. The point of this thread is this. Spigen screen protector does not work on our Nexus 5 phone period. We bought a product that was suppose to work on our Nexus 5. I'm sure Google and LG tested our phone to make sure it pass QA test. Now, defective might pass from time to time...All I know is this...my screen protect doesn't work on my phone...We all want our replacement that's it...

You can check out the phone screen and talk about the theory all you want...you don't have the equipment to test it out to be sure....I'm sure if there was a screen issue LG and Google would do a recall soon and I'll be wrong...but until than let's still to the topic...
[Nexus 5 Accessories] comminus:
I don't work for Spigen. Take a breath and look up the definition of conjecture. I'm specifically saying that if - the key here being if it turns out that the defect is with the glass on the phone, there is not much Spigen or any company could do about it. I'm not suggesting that anyone should not get a replacement for their screen protector that is not working as it should.

As for needing specialized equipment, you can see if a pane of glass is uniform or not based on light reflection. Granted, the variance can not be measured that does not mean it can't be observed. This is very much on topic and we are both sharing opinions which are formed on the basis of incomplete information... oh look, I defined conjecture for you.
[Nexus 5 Accessories] b.spec:
Not sure if this is related or not, but the status of both the TR and the T screen protectors on amazon.ca is now "Currently Unavailable". I can't see them running out of stock, so to me this is Spigen halting any new shipments until they get this issue under control.
[Nexus 5 Accessories] blitzfire:
Looks like they pulled them from the US Amazon store, too
[Nexus 5 Accessories] fireproofrev:
Omg what is so hard to understand? This glas-issue is no point for return because it is no failure at all, it comes from cheap production methods and is so far, without any glass-screenprotectors, NO PROBLEM. So why should LG call the devices back? Is Google and LG forced to support "glass-screenprotectors"?? No they don't so this is for them no reason to RMA or to not pass the QA Test (you can say it is by "design".

So like comminus and I already said in prior posts spigen MIGHT not be able to fix this when there is a little variation (variation does not mean issue) in the N5's displayglass.

I have never planned to buy a glass protector I will stay with SPIGENS "normal" PET screenprotector. And this little "wrap" I can not notice without searching for it.
[Nexus 5 Accessories] imstill@g:
If in fact the screen is warped, an it may well be, is not the issue. As stated above, the issue is the screen protector not sticking to the screen......

Tesla makes a car, CSR is awesome, I want to protect my grill on my car, I look up car bra, order car bra, bra doesn't fit, perfectly and covers one of the blinkers slightly. 1000 sold, forum says hey, something is wrong with the bra, another guy says , well no Tesla motors messed up on the center of the good by a 1/4 inch and that's what is the cause.... the bra company has to make the adjustment, not Tesla motors.
[Nexus 5 Accessories] liquid150:
Interesting, I had ordered the T because of the successful install I saw with it. I just requested a cancellation from Amazon. Hopefully the couple of hours that have passed wasn't enough for them to reject my cancellation request. I would rather wait until Spigen fixes the issue.
[Nexus 5 Accessories] imstill@g:
Week it's been twenty four hours

I actually pointed SPIGEN SGP to this thread. Probably a recall, refund due to issues. I didn't see the need to Kane a bad review but it appears fine had little problem doing it... I just want a replacement.
[Nexus 5 Accessories] mobbarley:
Anyone here also try their Ultra Crystal screen protector and get the same issue?
[Nexus 5 Accessories] gtj0:
...and their own site as well. They're there but you can't order them.
[Nexus 5 Accessories] liquid150:
Looking at my N5 in the light, I do see very minor distortions toward the bottom edge and the top edge. Interesting. It looks like the glass bends very slightly toward the bezel. It also somewhat looks like there is a dimple toward the bottom bezel, but I can't confirm that by any means, it's only speculation.
[Nexus 5 Accessories] comminus:
I agree that Spigen has responsibility in this - definitely. I bought a screen protector too, and I'm either going to get a product that will work or my money back if they cant fix this problem because of reasons.
[Nexus 5 Accessories] b.spec:
This seems exclusive to their glass screen protectors. Less common in the GLAS.t because it's thinner. Their film SP's don't run into this issue because of the flexibility. Like someone mentioned before, if the glass screen protector and the N5 screen aren't basically parallel to one another, it'll cause the gaps or bubbles between the two.
[Nexus 5 Accessories] laur3n.newm4n:
So, if I'm using Excel grids reflected on my phone and do not notice the cells being warped... will the tR fit without bubbling? All the cell lines are straight and not bulged in any way.

---------- Post added at 01:27 PM ---------- Previous post was at 01:26 PM ----------

It would be great if they'd just run a new batch with stickier adhesive, so it sticks down on the screen.
[Nexus 5 Accessories] fireproofrev:
You have to look very carefully, I have scrolled out in excel to get a smaller grid, maybe it is also better to make the sells smaller to have less space between vertical lines. Also it helps to tilt the phone a bit while checking

But if you are sure everything is ok with your screen it should fit good
[Nexus 5 Accessories] laur3n.newm4n:
Sweet. I will be sure to check once more at home, and then probably order if it looks alright. Though, I think they're out of stock on Amazon now. Glass is a funny thing. It's got to be difficult to make sure each pane of glass is EXACTLY the same. I bet even in the warped screens there are variances in where and how much.
[Nexus 5 Accessories] liquid150:
I don't think they are out of stock. It appears Spigen completely stopped selling them for now.
[Nexus 5 Accessories] wormbaby11:
I'm currently using the Ultra Crystal after the fail with Glas.tR. It's perfect. Actually feels really good for a film protector.
[Nexus 5 Accessories] crazykefka:
Ultra Crystal Screen protector is good, I installed one after I can't get rid of the bubbles for my tR.
[Nexus 5 Accessories] laur3n.newm4n:
So it seems. I do have a bid in on their eBay website, so we'll see if that happens. If I get get it for a reasonable price, I'll use that until they get the tR issues figured out.
[Nexus 5 Accessories] b.spec:
I'm not sure if this is the best solution actually. If they just improved the adhesive strength of the current screen protectors, it would work but the integrity of the glass would compromised because it's "bending" slightly in a way that's not really natural. Ideally it should sit perfectly on top of the screen and the adhesion is simply there to hold it in place.
[Nexus 5 Accessories] xanadu1979:
Good thing I found this thread. My tr is supposed to come today or tomorrow. I'm just going to refuse it.
[Nexus 5 Accessories] laur3n.newm4n:
That's a good point. If the screen protector is stressed, it now has a week point, so it'll be more likely to shatter.
[Nexus 5 Accessories] johnnybrav0:
Those that say the Nexus screen is the issue can relax now. Amazon has pull the product guess spigen realized its their fault and might be sending us replacement.. Hopefully
[Nexus 5 Accessories] namurt:
apologies if this has already been posted, but...

http://www.spigen.com/brands/google/nexus-5.html

the t and tr screen protectors are currently not listed on spigen's website. i swear on my grandmother's grave they were just there the other day. i wonder if by yanking these products off their site, spigen is (in effect) acknowledging this bubble issue?

edit: heh, sorta ninja'd by johnnybrav0. i had too many tabs open doing other things and forgot to submit my post right away. but yeah, if both spigen and amazon have pulled them, you can bet spigen's gonna rectify the issue. good news. :)
[Nexus 5 Accessories] fireproofrev:
You might get an refund, I dont believe in replacements. It is impossible to make a glass that fits. Anybody who has basic knowledge about producing glass layers knows that.

Maybe they improve the adhesive layer, thats all they can do
[Nexus 5 Accessories] malinois16:
Well I wonder if Spigen is trying to make a version 2 or if they will just discontinue the line for the nexus 5? A pity really. Mine looks perfect...I really should do a vieo just to prove how perfect it is. Most seem to nor believe it.
[Nexus 5 Accessories] Jophess:
Just installed my glass.t and have some air bubbles. Top right corner has a fairly large bubble, and the bottom has has 3-4 small ones across the whole phone. Aside from the bubbles, it's a really nice screen protector.

Edit: It would be nice if Spigen would say something about the issue, especially since they're no longer for sale.
[Nexus 5 Accessories] fireproofrev:
It is not that most not believe it, you are just lucky, got a good and flat N5 screen but the most seem to have the same "wouble" i have
[Nexus 5 Accessories] rob151515:
Wouldn't Spigen have tested these before selling them on a mass scale?
[Nexus 5 Accessories] wormbaby11:
I don't think they have a device on-hand to test before Google released the phone. Maybe they just worked with the CAD file to make sure they can sell their accessories with the release of the phone.
[Nexus 5 Accessories] rob151515:
Well I just got my first email response from support. Apparently after listening to their customers, they've done further tests and the bubbles will settle in 1-2 days...
[Nexus 5 Accessories] NthTier:
Uh, no they don't.
[Nexus 5 Accessories] rob151515:
I know lol. Mine have been there for days now.
[Nexus 5 Accessories] TecQuality:
I'm still waiting for their reply, I've asked them if I can cancel my order, but really I can't understand why they stopped my order when they already sent me a mail with a tracking number.
[Nexus 5 Accessories] redandblack1287:
Looks like the listings have been taken off Amazon
[Nexus 5 Accessories] liquid150:
I hope they fix the problem rather than not carry the product. I want one.
[Nexus 5 Accessories] Mr Dasher:
I had two bubbles that i just couldn't get rid of no matter how much i tried to work / rub them out. I rubbed until my fingers were sore. I tried a bit of heat with a hair blower but that didnt work. It was driving me crazy because the bubbles were at the edge so they werent technically trapped. I would press them down and they would disappear for a few seconds then re-appear. I have no idea why i did this but as a last ditch effort i put the phone in the freezer. I froze my phone. When i pulled the phone out after 60min i was surprised to see my two bubbles were gone. The glass did lift in other areas but once it warmed up i was able to press these out. Now my glass screen protector is 100% perfect. Not a single defect. Thank goodness because the slightest imperfection would drive me crazy. I have no idea why this worked. If by chance you try this make sure your phone is completely defrosted with no condensation before you turn it on. I left mine in the sun for a couple of hours. Hope this helps cause this screen protector is really great.
[Nexus 5 Accessories] _untitled_:
got a reply from Spigen -- they've given me a tracking number for my replacement.
[Nexus 5 Accessories] Watcher07:
You're a brave soul buddy, but I'm not putting my $400 phone in the freezer when the company has stopped selling the product cause its defective.

Not being harsh, legitimately glad it all worked out for you, I'm just going with alternatives until it gets sorted out. :thumbup:
[Nexus 5 Accessories] imstill@g:
So are they cross shipping to you, and is a tR?
[Nexus 5 Accessories] _untitled_:
Yes, it's a tR.
[Nexus 5 Accessories] imstill@g:
Cross shipping? I really don't want the phone without a screen protector.
[Nexus 5 Accessories] Mr Dasher:
I hear you. I didnt think it too much of a risk. It was no different then leaving your phone in your car during a cold Canadian winter. Lol
[Nexus 5 Accessories] _untitled_:
I'm sending it back when I get my replacement.
[Nexus 5 Accessories] NthTier:
Did they indicate that they changed anything? Curious if the replacement will solve anything.
[Nexus 5 Accessories] oldmanz312:
Contacted Spigen custmer support with all the queries, including the missing links to purchases, got this reply:

Thank you for getting back to us.

Unfortunately, we have seen some manufacturing defects with our GLAS products!

We have stopped the listing to prevent more people from purchasing these products.

We will release an updated product in the upcoming weeks!

We are truly sorry for this inconvenience!

Please let me know if you have any other questions.

Thank you!

Guess this is it ... But at least it's quite good customer service, immediate reply from them :)
[Nexus 5 Accessories] stvmac11:
my contraption to squeeze the bubbles out on the edges of my tr :p
[Nexus 5 Accessories] malinois16:
Great! Seems like they will at least have a rev 2! It something happens to mt .t I will have something to replace it with. Maybe I should get a lottery ticket tonight since It seems I am the only one with a .t that works perfectly
[Nexus 5 Accessories] FloppyDrive:
ARGGH.

I was so carefully in making everything clean, then a piece of lint gets stuck between during application. I made attempts at removing it but that was a mistake. I should have just flushed the $40 down the toilet instead.
[Nexus 5 Accessories] lessthanzach:
http://www.clarivue.com/lg-google-nexus-5-xt-tempered-glass-screen-protector-cover

Just found this link for people to bookmark and check in on, it says "Coming Soon." If anyone finds another manufacturer making these, they should definitely post the link in these forums for those of us who are impatiently waiting for a glass protector.

EDIT: Also: http://mimeusa.com/product/nexus-5-ghost-glass-tempered-glass-screen-protector/

EDIT 2: Also:
[Nexus 5 Accessories] comminus:
Tonight I installed the GLAS.t screen protector. This was my first experience with glass screen protectors and it was impressively frustrating. From the outset I expected this install to end in failure. As a result I did not take the same precautions I normally would when installing a screen protector.

When I first installed the the protector I had bubbles that would not go away in the same place where the others are seeing them. I spent some time trying to work out those bubbles with the squeegee wrapped in the microfiber cloth. This resulted in the chip on the side of the protector when I foolishly pressed along the edge rather than pressing from the center to the edge. Long story short, I found that after heating up the sections with the bubbles I managed to get the bubbles to disappear. This took way too much time and effort and was nothing like the installation videos we've all seen.

Additionally, I am seeing the same glass warping on the bottom of the phone that others are seeing. Once Spigen fixes the issues, I'm going to purchase a GLAS.tr and try again. I can't stand looking at that chip.
[Nexus 5 Accessories] noobdeagle:
I emailed spigen and they claimed they are contacting purchases to ask if they want refunds or a non defective replacement.

i personally opted for a non defective replacement but at least it sounds like they are working on it.
[Nexus 5 Accessories] JollyFrolic:
The instant buy stocks they had listed on their eBay store have been removed. The ones that are still being auctioned remain.
[Nexus 5 Accessories] KaylordTheuZ:
There's also a 0.3mm glass protector from Orzly, there's an open thread about it. Someone ordered that product, we're waiting for a review as Orzly sells it @ fair price w.r.t. Spigen ...
[Nexus 5 Accessories] clovis_ll:
Diana replied:

Hi,

Thank you for contacting Spigen.

I apologize if our product did not meet your expectation!

Sometimes, the bubbles do form.

So I would get the squeegee and put a microfiber cloth over it and squeeze out the bubbles and apply pressure while doing it.

However, I will issue a replacement to be sent to you if you would like?

Best Regards,

Diana

i got this email today. i told her i would prefer a replacement as long as its "version 2".. coz if its from the same batch, then it would obviously have the same issues.. i'll wait and see what happens...
[Nexus 5 Accessories] mobileboost:
I have exactly the same setup as you have. I love it. Now I don't have to worry about broken glass so much and this case is perfect. I installed the case first and then later installed the glast. It seemed like it would be easier to install that way.
[Nexus 5 Accessories] crzycrkr:
STAY AWAY FROM CLARIVUE GLASS PROTECTORS! I bought one for my Note 2 about 10 months ago. Edges didn't stick, which was typical for the curved edges of the Note 2. Emailed them about it and they said it was a defect and that I could ship it back to then in Canada on my dime for a replacement. I've never had to pay to ship a defective product back. While I was arguing with them on this point, I started noticing lots of scratches on the protector. The glass was very soft. After a few weeks of back and forth with them, they just decided to stop answering me all together. Horrible company with no customer service. Avoid at all costs
[Nexus 5 Accessories] TecQuality:
so the t has issues too ... have you asked for refund? what they said?
[Nexus 5 Accessories] refinition:
For the people who own one, is it easy to fix mistakes? Or is it one application only?
[Nexus 5 Accessories] malinois16:
I am so glad I am not the only one with a Spigen GLAS.t SLIM product that works! :good: For a while there I was feeling like the lone wolf. Mine is perfect and I find it very hard to believe that the .t has any problems for anyone if they follow proper install procedure. Keep in mind I am not saying others are lying and the problems don't exist for some....I'm just saying it is wierd and hard to fathom since mine is perfect.

Anyways glad you are enjoying yours as much as I love mine. :good:

---------- Post added at 08:07 AM ---------- Previous post was at 08:06 AM ----------

It is a one application only product. You basically have one shot.
[Nexus 5 Accessories] vil-2:
I have just cancelled my order, waiting for this issue to be fixed by Spigen. i have had several cases for different phones and was never disappointed so I guess they will fix that soon.

On my G-Nexus, I had a X Gear screen protection in temperd glass; it was cool in spite of the curved glass of the Nexus. Anyone knows if they will sell a similar glass for the N5 ?
[Nexus 5 Accessories] comminus:
I have asked for a replacement. I don't expect to hear back until next week.
[Nexus 5 Accessories] laur3n.newm4n:
I liked the X Gear tempered glass protectors, but they were like the Spigen T - the edges weren't rounded, so if I dropped my phone, the edges of the protector would crack.
[Nexus 5 Accessories] MWilkenson:
Just installed mine. I have two small smudge bubbles at the bottom and one up top...defective?
[Nexus 5 Accessories] comminus:
You might be able to work them out. It took nearly 20 mins for me to get the bubbles out of the bottom.
[Nexus 5 Accessories] busab:
Just finished installing mine. I have 3 large bubbles at the bottom and 4 small ones at the top. Thankfully none are on the screen itself, so I'll continue to use it until version 2 is available or until Mime makes theirs available.
[Nexus 5 Accessories] evonc:
Just got an email from SPIGEN that they have found a defect with all GLAS.t and tr and they will be sending customers new ones that fix the issue. Existing orders have also been delayed.
[Nexus 5 Accessories] nmlssit:
So now i am without screen protector and bumper case until "se don't know"?

NICE, i was waiting my order for Monday, FFFUUUU-

› Nexus 5
[Nexus 5 Accessories] evonc:
Mine already shipped a few days ago so I guess I'm stuck with getting a bad one and then waiting for a replacement.
[Nexus 5 Accessories] soon2beveteran:
I sent back my Glass tR after having the same bubble issue. I bought mine from Amazon. I'll wait until a v2 comes out as I already witnessed how awesome the screen protector looked and felt.
[Nexus 5 Accessories] toxicdrift:
got that email aswell, but since it was from amazon, the emails links were removed, have asked for a replacement since my order has already shipped with the ultra hybrid case.. hope they make the NEW nano slims soon, really good service from spigen :victory:
[Nexus 5 Accessories] TecQuality:
Please let me understand, have you started a RMA and then they sent you that message? Or all the customers would receive it?
[Nexus 5 Accessories] MWilkenson:
My email links were gone too. I just replied to the email
[Nexus 5 Accessories] TecQuality:
Me too, and i can't send back the bad one because I'm overseas and shipping back costs me too much.
[Nexus 5 Accessories] nmlssit:
Edit: Nevermind
[Nexus 5 Accessories] NthTier:
Just followed the instructions to email them and got a case number in response. Thanks!
[Nexus 5 Accessories] donwhall70:
Crazy.. I just stumbled upon this after getting an email from Spigen saying that they recalled this thing.. I bought one and it was screwed up.. I thought it was just a dust issue so I bought another one and had the same thing happen... The next day it dawned on me that the bubbles were in pretty much the same spot.. Glad to see I can get my money back or get a replacement :)

BTW.. Who do we send the email too? mine says Please send us an email to [e-mail address removed] with the subject line “Nexus 5 GLAS Replacement”
[Nexus 5 Accessories] TecQuality:
yep me too, i've asked for a refund.

Spigen behavior for these issues is absolutely great. but i can't wait the new Glas protectors without any ETA, so i've bought the Rhino protectors.
[Nexus 5 Accessories] donwhall70:
Anyone know the actual email address we are supposed to send our email to? It's removed in my gmail :(
[Nexus 5 Accessories] Greatbape:
Guess I'm lucky. Mine is pretty spot on. Going to get a refund and call this a win-win. Got a tr slim.
[Nexus 5 Accessories] clovis_ll:
i emailed support@spigen.com
[Nexus 5 Accessories] th3xeroeagle:
What about the Canadian fellas? Anyone got it? I bought mine through SPIGEN CANADA shipped via Amazon.ca and haven't received any emails, I'm expecting both my glass protectors this Monday or Tuesday.
[Nexus 5 Accessories] xda6969:
Anyone know if the Diztronic TPU case will fit when one of these GLAS.t or GLAS.r is applied?
[Nexus 5 Accessories] ShakDiesel:
I'm expecting 3 Neo's, 2 .tr's and 1 Ultra slim bundle thursday. I placed my order through Spigen on Amazon.com and got cross-border shipping to Canada, Amazon.ca was $40 more for the same order hopefully I can return the .tr's if there is an issue.
[Nexus 5 Accessories] evonc:
No this was not in response to a RMA request. I had ordered the protector last week and today I got that email. I already emailed them back requesting a replacement and they confirmed it and will be contacting me shortly about availability/shipment.
[Nexus 5 Accessories] th3xeroeagle:
hey shakdiesel from RFD haha :P I ordered when it was fulfilled by amazon.ca to get free shipping. looks like ill wait until monday and email them
[Nexus 5 Accessories] ShakDiesel:
:D I hope they decide to make the nano glas.t and .tr that would be pretty awesome.
[Nexus 5 Accessories] lJesseCusterl:
You should receive another email from them through the Amazon Marketplace asking you to reply to that email directly to fix the situation.
[Nexus 5 Accessories] nmlssit:
I don't know what i am supposed to do, my pack is probably already in Italy and i ordered a case too..

› Nexus 5
[Nexus 5 Accessories] MWilkenson:
I haven't gotten a reply confirmation yet