yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] jaggyjags:
[MENTION=3197496]Confused_Cheese[/MENTION] [MENTION=3723830]RedBlueGreen[/MENTION]

Google is messing with me... Thanks guys! It's so weird that they have the exact date that the shipping is leaving warehouse a month from now and even weirder that they use two date format on the same page. So confused..
[Nexus 5 General] DanRyb:
Got my Nexus 5 (32GB Black) on Monday 11/4/13. Dead pixels.

11/4/13 2:00 PM Pacific - Called support about problem. Told RMA department would contact me/send email within 48 hours.

11/5/13 6:15 PM Pacific - Received RMA email with link and packing label.

11/5/13 7:50 PM Pacific - Placed RMA order; quoted 2-3 weeks at that time

11/6/13 4:00 PM Pacific (ish) - Order status updated to say "Leaves warehouse on 11/26/13"
[Nexus 5 General] mrxd:
Phone: Nexus 5 (16GB Black)

Location: South Australia

Received: 5/11

Requested RMA: 7/11

Device Shipped: 7/11

Fedex ETA Delivery: 11/11

Pretty happy with that to be honest
[Nexus 5 General] wngmv:
RMA'ed on the 5th. Got shipping notification yesterday, UPS only showing where the phone is (arrived in my city) with no delivery date, and pending everywhere in Play Store.....
[Nexus 5 General] RedBlueGreen:
HA! Google has swapped my day/ month around now on the order page!
[Nexus 5 General] jector42:
Device: Nexus 5 16GB Black

Issue: flicker static screen

CALLED: Nov 7 @ 11:40 AM PST

RE-PURCHASE: Nov 7 @ 1:30 PM PST

PENDING

Leaves warehouse on 12/3/2013

I have a question do you have to ship the damage device ASAP or until the replacement gets here?

UPDATE: Received shipping confirmation 2 hours ago
[Nexus 5 General] daisun:
Location: Sydney Australia

Monday 4th

Received phone. Noticed three black dots on screen (looks like tiny specks of dust or stuck pixel)
​

Tuesday 5th

Called requesting replacement, email confirmation promised
​

Wednesday 6th

No email​

Thursday 7th

Called again, no record of my request was found, email confirmation of my call received, no email confirming shipping/replacement​

Friday 8th

11am, still no email regarding shipping/replacement, not happy​
[Nexus 5 General] jaggyjags:
You have 21 days from the date you made the first payment (not the date when it was received) to send it to Google.
[Nexus 5 General] tk1o48:
So are we required to pay for shipping and etc? or is this information included in the RMA Email?

Doesn't make sense to return the device until i get the replacement along with the paid shipping slip/box...
[Nexus 5 General] jaggyjags:
Shipping is free if you use the stickers Google provided when asking for RMA.

Normally you get the new device before sending the old one but this first weeks orders are just over the top and we have to wait I'm afraid...
[Nexus 5 General] tk1o48:
Ah gotcha, so its 21 days after "purchasing" the first device? IE. Ordered 10/31, RMA Deadline: 11/21?
[Nexus 5 General] jaggyjags:
Yep, that's totally right AFAIK.
[Nexus 5 General] jxr94:
Thought it was 21 days after the RMA request.
[Nexus 5 General] jaggyjags:
That's totally right, sorry [MENTION=3046457]tk1o48[/MENTION]

You have 21 days from the day you ask for the RMA. Checked my email.
[Nexus 5 General] Lucky_Slevin:
They said they could replace it but they can't guarantee it would not happen on the next phone. Now I'm worried I might get another phone with a different problem.
[Nexus 5 General] vignesh1985:
contacted google. they said can't replace for BUTON RATTLING NOISE. pls help guys on how to get a replacement.
[Nexus 5 General] abdel12345:
Make up some other issue that isn't really an issue that's difficult to test

They should replace the phone for any issues and a rattling button (if it's major) is an issue. Say there lots of light bleed or the speaker sounds distorted.

Please press the thanks button if I help you.
[Nexus 5 General] Lownita:
Today I asked for RMA because of very loose power button and bend phone. If you lay it on a flat surface with display facing down, it is not flush with surface. There is a 1mm gap in a corner. I could have lived with the rattle, but the bend was too much. Display of the device is great though.. I hope I won't get a worse one (yellow tint, dust etc.).

By the way, can I restore a nandroid from old to new n5 without a problem? No efs of course.

Tapatalked from my Nexus 5
[Nexus 5 General] Lucky_Slevin:
They replied saying if they don't see it as an issue with the device and is not covered under warranty that they will double charge me.

They won't guarantee my phone will be better.

How can they justify it not being covered under warranty if it is not supposed to work like that. It actually moves quite a bit.
[Nexus 5 General] gidgiddonihah:
Call and be polite/patient. If they try to give you the same crap then ask for a manager. Shouldn't be a problem.
[Nexus 5 General] jtwlbz:
Same thing happen to me. Tell them its really annoying so you can't live with it. Either you send me replacement or I want to return. Just escalate it.
[Nexus 5 General] imablackhat:
Made rma Sunday night. 7pm eastern. Selected one day shipping. Let's see what happens.
[Nexus 5 General] Lownita:
Is it safe to restore ONLY data partiton from my old N5 to my RMA device and copy over all content from sdcard? Don't want to set it all up again, that would be a pain in the arse :P
[Nexus 5 General] venom_762:
how could you tell there was dust under there?
[Nexus 5 General] WarRaven:
I did this without issue, just the data back up I mean.

WR

Sent from my Nexus 5
[Nexus 5 General] Lownita:
So received my new device today (310K --> 312K). Things I have noticed so far:

1. Holes of speaker/mic, noise cancellation mic, earpiece are bigger.

2. Yellow tint compared to old device. But I am pretty sure that the old device looked the same in the first 4+ weeks. I think this will settle.

3. Soft touch is a bit rougher.

4. GPS locks faster.

5. Power button still has some tolerance, but it is not rattling/clicking when moving the phone. I hope this lasts as it is.

6. Edges around screen are a bit less sharp.

7. Sim tray fits better, is now completely flush.

8. Still a slight bent which you notice when you put the phone on the table with display facing down and press down on a corner (but not as bad as on my old device).
[Nexus 5 General] imablackhat:
I'm getting mine today. Currently have a 311k.

Loud power button rattle.

Spec of dust under display.

Image BURN permanent.

Hoping for 312 and good. I'm not too picky. Only reason I'm returning this after two months is the burn.
[Nexus 5 General] jtwlbz:
Is yours white?
[Nexus 5 General] danarama:
Why?

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[Nexus 5 General] imablackhat:
Mine is white. New one is flawless for everything. Only downside is screen has yellow tint compared to my messed up one. I'll let my eyes adjust or maybe it'll break in.
[Nexus 5 General] jtwlbz:
No button rattle? Tap screen near button
[Nexus 5 General] Visa Declined:
Why purposely do things in search of finding something to be unhappy about? As for the minor light bleed, I'd bet that most Nexus 5's have it in some capacity. You won't notice it in day to day usage unless you're constantly on an all black display with the brightness cranked up. You guys RMA'ing every device you get are giving all of us here a bad name, and being a nitpicker is not what XDA membership is all about. My phone has some light bleed and one stuck pixel that you can't even see unless you look for it. I love the device and would never dream of RMA'ing over something so trivial. I wish all of you guys that are on your 3rd or 4th device because of minor issues would go find another forum to hang out at.
[Nexus 5 General] jtwlbz:
Why? Simple. Not everyone is.like you.
[Nexus 5 General] danarama:
...which is unfortunate

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[Nexus 5 General] matteventu:
Just looked at the screen and realized that, due to the appearance, can't be a stucked/dead pixel :D

http://i.imgur.com/MVxgivg.jpg

http://i.imgur.com/ouqfyYw.jpg
[Nexus 5 General] imablackhat:
I had that same problem. And easy way to obv test is. Download dead pixel test and open the white screen and slowly look around.
[Nexus 5 General] LiquidSolstice:
Happy RMA story here; they shipped my phone last night, and I got it this morning. Make sure you pick the Overnight/Urgent delivery option, Google is eating the cost, so you might as well.

I got the 312K model, and I have no dust, no imperfections, tight buttons, a MUCH much better and tighter vibration motor (that spins up and down instantly instead of taking a half second or so), a great looking screen, and I do notice slightly larger speaker grille holes. Granted, I didn't RMA for any of those reasons (I had a unit with a bad radio that refused to get signal), but it's nice. I can't claim that everyone who gets a 312K will share this experience, but I can say for sure I'm really happy with this phone. It went straight into a case and with a wonderful screen protector and I don't think I'm going to be changing it any time soon.

Additionally, I can confirm the earpiece is a noticeably smaller circle than on the 310K that I had previously.
[Nexus 5 General] fugn:
RMA issued for vertical bands causing touch screen issues on January 14th. Replacement phone is expected to be shipped on January 16, but who knows.
[Nexus 5 General] Hobbesfed:
Quick question, for RMA shipping costs, who pays for shipping? Does Google pay for it or do I have to?

P.S. I live in Canada.
[Nexus 5 General] LiquidSolstice:
Google pays. It's just added to the cost of the credit hold (which gets reversed when they get back the old device).

So yes, go overnight. :)
[Nexus 5 General] imablackhat:
I sent my device back today. Says they'll receive it the 20th. When will the charge be pulled?
[Nexus 5 General] gidgiddonihah:
Official ruling from Google is 14 days after they get it but people are reporting getting the hold removed anywhere from the moment it starts shipping to a day after they get it.
[Nexus 5 General] marleyfan61:
I'm in Canada. I don't remember seeing an overnight option when I did mine.

RMA'd mine for loose micro USB port. Called late, about 9:30 Pacific Monday night (13th). Shipped Tuesday (14th) Expected delivery date Tuesday (21st).
[Nexus 5 General] :
Got dusty under my screen. Doing an RMA once I have the money for the hold. Seems like Google is handling this well
[Nexus 5 General] cas8180:
I was wondering if anyone else was having issues getting the funds restored back to their account after rmaing. Its been almost a month now for me and I still haven't gotten the 441 back I called my bank and sent Google about 20 emails. They insist they released the auth and all holdings on my funds but that's clearly not the case.
[Nexus 5 General] warmasice:
I have the same prob. They say they have released hold but still showing as being held. Customer service advisor at Google said nothing more they can do and not sure what the problem is. Said try and call your bank. What will they have to do with it? I had one RMA hold taken off, but my second one is still showing as being held, even though they say they have taken it off.
[Nexus 5 General] tidoubleger:
Long story short my memory is too far gone corrupted and I can lock my phone but can't reset the tamper flag(can only get to bootloader and kind a get to recovery). What are the chances of getting charged for the rma?
[Nexus 5 General] bblzd:
Don't think its happened once yet. Google is basically turning a blind eye to it, LG as well from wat I've read.
[Nexus 5 General] Lownita:
Got my RMA device. It seems as if the vibration motor is somehow loose. It makes clicky noises while vibrating, depending on how I am holding/moving the phone. Should I RMA again?
[Nexus 5 General] jtwlbz:
Do it if you are not happy
[Nexus 5 General] Charlann:
Why is it, explain, you think every one should be like him or you, if that day ever comes I hope I'm long gone.:rolleyes:
[Nexus 5 General] danarama:
Me too.

So you think everyone should prod and poke their phone looking to find fault with it?

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[Nexus 5 General] drwx:
has anyone actually managed to get a perfect 32GB white one? I did 1 RMA in mid-december. The power button on that one was so sensitive that it kept turning on and off in my pocket. I've noticed that the replacement one has several dead pixels and the power button is so loose that i can hear it rattling through my case.
[Nexus 5 General] abdel12345:
I got a good 16 GB white one

Sent from my white LG Nexus 5
[Nexus 5 General] nickmv:
Filed for RMA last night, after having GPS issues. Antenna fix wouldn't work, so it's time for a new one. I just hope I get one with a decent screen, as my screen was great on the first one.
[Nexus 5 General] jtwlbz:
Googles are upgrading power button silently with no hw rev. White ones are behind. I had to return white one and reordered black one and buttons are much tighter. I had to rma for white one many times with all kinda problem but all had loose power button. All recent black ones are much tighter
[Nexus 5 General] abdel12345:
That would probably be because of the matte layer on top. It might hold the buttons tighter

Sent from my white LG Nexus 5
[Nexus 5 General] jtwlbz:
maybe that or they maybe started making the PCB little bigger to remove the gap between the button component and ceramic button. I did 2 RMAs last week for my black one due to severe light bleed, dead pixel, freaking loud vibrator. All 2 had no problem with button. all were very tight.
[Nexus 5 General] nickmv:
You've got me all freaked out about my replacement now. I did the GPS antenna mod to mine (simply placing some cardstock under the contacts, and while it fixed my GPS issues for the most part, it rendered my wireless charging unusable (due to the extra spacing inside the case -- nothing is actually physically BROKEN). So I was left with either a working GPS + broken Qi charging, broken GPS + working Qi charging, or to RMA.

I took the RMA. My original was perfect other than the GPS. I just hope the replacement I get doesn't have screen issues, button rattle, and more. FINGERS CROSSED!!!
[Nexus 5 General] Blown 89:
My GPS wasn't tracking properly (caused me to take a half hour detour coming home from Vegas after missing the turn) so I sent an RMA request. The phone shipped 2 day shipping and arrived in 1. I put my Mime screen protector on it, fired it up, and the vibration motor rattled so bad it sounded like it wasn't even connected. Waste of a screen protector and I'm still without reliable GPS. I have to send the replacement back and wait for another now. I'm starting to question LG's quality at this point.
[Nexus 5 General] jtwlbz:
As for button rattle, If you have white version, well I've RMAed 5 times for white version for all kinda issues in December and early January, all had button rattle. I don't shake the phone to test button rattle, I tap the screen near the button to see I hear rattle. Like I said, white versions are behind. They maybe already started updating the buttons for white version also. I don't know because I returned White one. Like I said, recent black ones I had had no button rattle. all were 312k( don't start talking **** about this number, it still means recent batch that I believe that there are better chance of getting ones with updated the button problem). My current black one is perfect other than little loud vibrator and little light bleed. that's fine.
[Nexus 5 General] TheAquanox:
I already ordered my RMA because of some problem that seemed to be GPU related: Screen wouldn't turn on while pressing the Power Button. Button worked just fine though. At Reboot, it showed a corrupted "noisy" image while Android was loading, just to go Black again when it finished Loading. I knew the phone was alive because I could hear incoming calls.

Any considerations I should take before sending mine back?

I had it rooted. Put it back to stock and Locked it back again. I used Unified Android Toolkit.

Phone is in perfect physical condition.
[Nexus 5 General] gidgiddonihah:
If it's still doing it after you have flashed the stock image then most likely there is a hardware problem with the device. I would RMA.
[Nexus 5 General] maans88:
So i sent in my phone the same day I received the replacement phone, now do I wait for an email from them saying hey we got your old phone is back and we took off the hold off your credit card? the phone was already delivered thursday night
[Nexus 5 General] danarama:
They haven't changed the buttons. What we say about the number is true. And its not indicative of batches because they roll off the production line 24/7 meaning its one batch.

What you believe could be true in the future but its not true now. You're rma'ing the crap out of Google. Perhaps you should give up the ghost and get a different model. We're sick of all your trivial moaning.

Now stop trying to bait people and get on with your life

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[Nexus 5 General] Wesleylau:
If a person rma a phone 5 times. Why did he just get a refund instead? It is just so freaking stupid and waste of time.
[Nexus 5 General] danarama:
Exactly. Statistically, to get 5 faulty phones in a row is so ridiculously remote that you're either the unluckiest person to have ever lived or perhaps the "fault" is standard on all the phones.

I'd give up after my 3rd unit

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[Nexus 5 General] jtwlbz:
I am not encourging people to do what I did. I am just giving my experience to help people out there. Don't act like you are so sure about what changed buttons or theit pcb change. We all not sure unless you work for google or lg. Stop being like you are the right. We are here to discuss.
[Nexus 5 General] danarama:
Ok lets discuss. When did they change the buttons on the black version?

Im not acting like im sure. I am sure.

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[Nexus 5 General] jtwlbz:
Did I say they changed the button? I said I got 2 rmas and all were fine. We are all playinh guess game. Just let it flow. Don't expect all peeps out there like you. I see many peeps like me picky about the device. That'd why google is offering good warranty. Their job is making people happy they keep saying this whenever I call them. I got 5 coworkers have n5 and mine was only one had crazy button rattleb when I tap the screeen near the button which was annoying the heck outta me. That's why I rmaed. What's wrong here? You are here wasting your time trying to bash people who here for help. Got it?
[Nexus 5 General] danarama:
Yes

Im not bashing anyone but you're trolling / baiting me out with you bs talk about serial numbers..its crap and you know it but you're using it to justify your ridiculous rma habit. Buy something else. People like you drive the price up for everyone else in the future

Im not wasting my time by saying what everyone else isn't, but you're right - trying to talk sense to someone with habitual rma syndrome is pointless. We're all just hoping you find a device that suits you and then you can stop spreading bad information

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[Nexus 5 General] jtwlbz:
I said "I believe"....believe == fact?

I am not like RMAing whenever there is new batch. Never. ok? I mentioned 312k number because it still means later batch and again I still BELIEVE they MAY changed something for button assembly in recent production based on my experience. It's my OPINION. I am doing capitals for you.

Am I trolling? giving my experience and opinion here? To me you are more like trolling and trying to shut down people giving their opinion.

Let me educate you. you seem like you don't know how business strategy works.

Companies like Google, they let people RMAing crazy until they are happy. They know this. It looks like they are losing their money. right?

You said this will bump up the price? You don't want to make that kinda ignorant statement.

I'm sure Google all know that N5 is not perfect, big manufacturing tolerance and this complaints. But they just let people just RMAing. Why? because normally this is cheaper in the end in business, It's harder/ and way more expensive to make manufacturing more precise. how much is N5? More people/more time in production is not cheap. way more expensive. This is win/win situation for them where they can make product cheaper and they get customers, reputation and more profit in the end.

I hope I don't have to explain things again for you.
[Nexus 5 General] danarama:
Ha ha. Yeah whatever! Tell yourself what you like. You're right, talking to you is a complete waste of time.

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[Nexus 5 General] spacedandy:
This is my second nexus 5 sending back for defected. I am not sending back for rattling power bottom or small hole speaker. My concern is far bigger and my last nexus 5 WiFi did not work. My current nexus 5 is very slow and apps crashes. I restore many times. If your rattling power bottom works then don't complain and I've seen small speaker holes very loud. What piss me off is Google is sending me defected units. My current unit has something to do with hardware issue not software. My current unit have rattling power bottom and small speaker holes but I am not sending it back for that.
[Nexus 5 General] bblzd:
Maybe they're sending the refurbs back to the same people who are RMAing.

Day one white model, no button rattle to disprove some proposed theories.
[Nexus 5 General] markdapimp:
just to let you all know there's a 401k i thought it stopped at 312k or so

my dad has a 401K :eek:!

And theres a manufacturing date on the box I think

NO ISSUES AT ALL
[Nexus 5 General] danarama:
You are joking though, right?

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[Nexus 5 General] markdapimp:
Of course not iphones are made by microsoft and apple created android and google created iOS
[Nexus 5 General] danarama:
Ha. Ok!

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[Nexus 5 General] mariuck:
hey guys, I wanna buy a N5 desipte all the flaws... the only one that really concern me is the gps issues... if I get one with that problem can't I just take it to a LG authorized service and ask them to repair the gps and give it back :ss.. so I can avoid stupid RMA (and maybe get a more faulty device?)

PS: Srsly... I am reading this thread for some time... and this guy rootSU.. is really, really trying to "draw" the explanation(i say draw.. like for little tarded kids) about batch no. and I can see that some of you.. really don't read and investigate. Just so you know when those pictures with new batch (with bigger holes) appeared, some tech site asked an lg spokesman or so ever, and he said very clearly that the DIDN'T DO ANY CHANGE ON THE BATCHES... IT'S NORMAL TO BE SOME CHANGES CAUSE OF THE MACHINES THAT MAKES THE PHONES CAN HAVE SMALL ERRORS OF "0.00001 mm".

PEACE!
[Nexus 5 General] Charlann:
So why do you bother?:rolleyes: Don't bother explaining why we all know.