[Sprint HTC One (M7)] pbassjunk:
I have 3 HTC Ones (all sprint) in my possession at the moment. Mine has the red tint problem. The other 2 (wife's + wife's insurance replacement.. she just broke the screen ($first time ever using phone insurance, thank god we had it$)) both seem to be fine - no red issue.

All 3 phones started with 1.31.651.2, both mine and the broken screen phone have been updated to 3.04.651.2 The new replacement is still 1.31.651.2. We've had these phones for just about 2 weeks (embarrassing, we weren't even a week into enjoying these before she dropped it..). Anywho..

I did some camera experimenting tonight to find out a few things, here are the results:

Camera issue exists with both 1.31 and 3.04. I saw some posts about people thinking the update had something to do with it, but I don't think so. The phone w/ red had it both pre and post 3.04. The normal phone has been normal both pre and post 3.04. The 3rd phone is still on 1.31.. I've left it alone as a sort-of control phone.

Heat doesn't matter (maybe if you melted things tho.. ;)). My phone would exhibit red regardless of waking 'cold' fresh from sleep or after heavy usage where it would really start to warm the hand. Both the normal phone and the control phone would be fine following the same pattern.

ISO 100 doesn't fix things, it just lowers the ISO enough that the camera software? stops trying to add gain/noise to the signal. Taking [roughly] the same picture between all 3 cameras at iso 100, the red one is still noticeably red tinged when compared to the other 2 phones, they're all just much darker so it's less noticeable esp if you didn't have anything to compare to.

Full wiping/resetting (incl media/data) doesn't make a difference.

Unrelated to the camera and this is kind of a nitpick, updating to 3.04 really slowed the UI down. It's still extremely fast, but it's kine of like things run at 30fps now where as 1.31 everything was 60fps. The best repeatable example is scrolling when unlocking the phone. 1.31 is silky 60fps smooth, 3.04 is crossfire/sli microstuttery. Reset/wipe doesn't make a difference.

Attaching a few boring pics.. excuse the boringness :) The 2 normal phone pics are pretty much the same so I've only uploaded 1 to compare w/ the red phone. Have a bunch more, but these pretty much typify what is going on.

So is this a hardware defect? What's the best way to deal with it? I don't mind shipping it to HTC and go w/o for a bit to get it addressed, but I do want to make sure it's dealt with. I'd also be pretty steamed to get either a refurb or used phone in return, because we bought these new less than 2 weeks ago (Costco).

Even though we are technically still in the 14day return window, I'm pretty sure we can't return the phones and try to switch to another Sprint offering because of insurance being used already (sigh), but that's fine - we do like the phones and want to keep them.

How do I get this fixed?

Thanks!

*edit* Contacting HTC via http://www.htc.com/us/contact/email/ just gave me a 403 Forbidden error, so this is already starting off in a bad light (pun?).

*edit2* Resubmit and got through, I'll keep this thread updated as I find out more. (I haven't been able to find any concrete info regarding all of this, so maybe this will come in handy for someone in a similar situation at some point)