yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] 2Pints:
Mines still showing as Leaves warehouse in 4-5 weeks, click on info and it says Pending and Leaves warehouse on 12/11/13 which is today 12th November 2013. The white one is showing as having better stock, and to be honest im not bothered which one I have.

if there's no change tomorrow i will give them a call to see what the delay is.
[Nexus 5 General] tyrellcorpnexus:
I received my RMA today, no dust at all that I can see and the vibrate is much more smooth (though I replaced my original for 4 dust spots)

I tried "./flash-all.sh" (without quotes) after cd directing Terminal to the hammerhead folder on my Mac and its not taking it.

I just want stock kernel (on stock ROM, though rooted but that shouldn't matter), and locked boot loader before sending back my original and feeling really noob.

Already unlocked+rooted my replacement with CF auto root, that was super easy!
[Nexus 5 General] Joga5000:
Replacement ordered: November 10

Order shipped: November 11

The estimate given was 2-3 weeks (December 3). The Play store still says that even though it's already shipped.

Black 32GB, had 6 specs of dust under the screen (thought they were dead pixels at first) and loose/rattley volume buttons.

Edit: I'm in the US
[Nexus 5 General] stereoprologic:
Got my replacement today and it's pretty much flawless except for a minor light bleed in the upper left corner and the kind of loose power button which isn't really bothering me.

Going to keep this one. :)
[Nexus 5 General] Bohemus:
Received my replacement today, sooner than expected. Its perfect. No screen problems, the vibrate motor is much better too. My life is complete :victory:
[Nexus 5 General] edwardtobia:
Received my replacement device today and I have had to arrange yet another RMA as the replacement has faint lines on the screen that go away when pressed but then come back, people say my voice intermittently sounds really quiet whilst on call, and there's also a chip in the plastic bezel surrounding the screen. Build quality is the worst I have ever had, I love the phone and now I hope my third device is perfect :/
[Nexus 5 General] RedBlueGreen:
Mine should be here some time tomorrow. I really hope its ok....
[Nexus 5 General] incredulous:
That's outstanding! Seems UK stock is just good in general then. I walked into my local Carphone Warehouse last Monday (4th) and just asked for stock levels as their website had gone out of stock in hours. Came out 25 minutes later with a Black 32gb and a new contract LOL
[Nexus 5 General] woodles:
I RMA'd yesterday the 11th and mine says leaving in 4-5 weeks with a date of 12/11/13, but I think that means Dec. 11. I wish I would have RMA'd on the 10th as it seems like a lot of the RMAs shipped Nov. 11.
[Nexus 5 General] aindow:
I RMA'd on the 9th and I'm still waiting. Mine shows as due to ship on 11/12/13 (December) despite the agent telling me it'll be done in 5-7 working days. You're not alone.
[Nexus 5 General] 2Pints:
Not sure whats worse - waiting for the thing to arrive in the first place, or waiting for the replacement to come whith the original faulty unit all packed away in its box.

If it was December 11th then it should state 11/12/13 11th Day of the 12th Month of the year (20)13 If there's no change i will be chasing them up, if they have stock of the whit one then i would happily swap as long as ive got a nexus 5. ( its going to live in cases anyway so the colour of the back is immaterial )
[Nexus 5 General] crazyalaa:
Hey guys,

I received my RMA today and didn't find anything wrong with it. Hopefully stays that way.

Although I found one weird thing: When I compare both my screens (First N5 & RMA received) my RMA's white color is a little yellowish when compared to my 2 weeks old Nexus 5. Is it because it's new or is it a fault screen?
[Nexus 5 General] FatalityBoyZahy:
I also noticed this! Its also not as bright, pretty noticeable too. My buttons also rattle. I'm going to RMA again. The display looks horrible on the replacement.
[Nexus 5 General] UberGoat:
Original phone arrived: November 6

RMA requested and replacement ordered: November 7 (Replacement expected to ship on December 3)

Replacement shipped: November 11

Replacement arrival date: November 13
[Nexus 5 General] jxr94:
My RMA has arrived. Although the vibration was never a thing to me, this one makes sound, but I can hardly feel the vibration. It also has a pretty equal amount of dead pixels as well. No light bleed though. The hangup here is that the screen on the new one seems like the colors are more accurate, and makes my original one seem like it has a purple tint. So, now I must decide which one I want.
[Nexus 5 General] Pard0ned:
Or you could send the replacement back too...lol.
[Nexus 5 General] jxr94:
How many times do they let you do it? I feel that I'm going to find a dead pixel no matter what to be honest.
[Nexus 5 General] skylineGTR_34:
I placed the replacement order on 6th(USA) and I received the RMA today. RMA device has a very very yellow screen with 5 dead pixels, a big solid very visible black dot under the screen and very bad light bleed. I charged twice and I still got a faulty device. I guess I gave up and stay away from Nexus 5.

---------- Post added at 01:30 AM ---------- Previous post was at 01:25 AM ----------

I think they just send back the returned devices as RMA to other users. I think that because the inner part of the box is damaged on replacement device. It looks like it was opened before.
[Nexus 5 General] Alaris:
Received mine but it has the vibration noise defect so its going back.
[Nexus 5 General] chillaxnphilx:
So I RMA'd my replacement device on Nov 8th, shipped Nov 11th, and received device #3 today, Nov 12th (due to the holiday weekend). I haven't gotten a chance to look at it, but at this point I will not be surprised if there is something wrong with it. I was at Best Buy the other day looking at their demo model and low and behold it had specks of dust underneath the screen too. I feel like the US got screwed with a bad batch. WTF LG!!! :mad:
[Nexus 5 General] FatalityBoyZahy:
Gahhh, this replacement has no dead pixels buttttt the power button rattles and the screen is yellow/doesn't get as bright. I might just keep this one and RMA it later on if it bothers me.
[Nexus 5 General] crazyalaa:
Jeez me too my screen is a little yellowish when compared to my old N5!
[Nexus 5 General] BamAlmighty:
Most likely the yellow will go away after awhile, give the adhesive in the display at least 2-3 weeks to cure.
[Nexus 5 General] Jayrod1980:
True to form, RMA devices seem to ship quickly. I'm kind of bummed that they didn't let me RMA for another color but I can understand. I didn't know the white had the shiny samsungesque plastic on the sides of the phone. Had I known, I would have just gotten the black and waited for the white cover to show up on eBay. This will make the device much more scratch prone, though to be fair, the phone will probably spent it's entirety in a case.

My original has a stuck pixel and some light marks on the white finish. If this RMA is worse, I will keep the original and wait out eBay for a new back cover. Seems if you get a perfect Nexus you are golden, if not, you get stuck on the never-ending loop of RMA returns and defective units. I keep saying I would pay Google $100 more to guarantee a defect-free experience.
[Nexus 5 General] crazyalaa:
You sure? I really hope so.
[Nexus 5 General] f1ip:
Got the replacement device, powered up and seems to be all working. No stuck or dead pixels, no dust.

+ the Vibrate when pressing the nav keys is nicer now. not loose like the other.
[Nexus 5 General] danv28:
Two questions:

1 - if the RMA device is worse than the one u have, and u opened the RMA device to compare it, are u able to send the RMA back or do u have to send back the original device purchased?

2 - with your devices, and in a quiet environment, if you apply pressure down on the back panel where the sloped down sides meet the sides of the phone, do you hear a slight creaking noise?
[Nexus 5 General] FatalityBoyZahy:
You can RMA as much as you want. You have the right to a perfect device.
[Nexus 5 General] MaulingDeOso:
It's plastic and slightly flexible. If it didn't happen already, it would start to creak over the lifetime of the device. I wouldn't worry about it.
[Nexus 5 General] edwardtobia:
You have to keep the RMA and send the original device back, same happened with me.

Have send my original back, and once they have received it they will arrange another RMA.
[Nexus 5 General] RedBlueGreen:
Got my RMA today... Power and volume buttons were not loose (didn't care much) power button wasn't as clicky.

Very bad light bleed on bottom left, one dead pixel or dust near the middle and also marks on the soft touch plastic.

Going to ask for another one. Waiting for an email. Iv sent the old one back already.
[Nexus 5 General] 'busa:
How long does it take them to release the hold on your funds after you return the defective one?
[Nexus 5 General] jxr94:
Alright, well I got my email link to send back the 1st replacement device that I had, and there is an option to request another one. I'm hesitant to do this, as I would really only like for there to be one $440 authorization on my card from Google. Should I just wait for the replacement device to make it back to them , and then call Google again to arrange another RMA?
[Nexus 5 General] edwardtobia:
Thats exactly what im doing, i have send back my original device today so hopefully they should receive it in the next 1-2 days, and then they are going to arrange another RMA for me once they have received my original device, as this replacement is even worse.
[Nexus 5 General] scorpeeon:
A question guys:

I received my N5 (from play store uk), and it looks like there are 2 stuck pixels on it, one only visible on black and one visible on blue (and a bit on green).

In normal usage it's hardly noticeable but it's there.

I'm not sure if I want to replace it. Would warranty cover that?

How common is this issue? Do you think a replacement wouldn't have it?

Also, i have a 16 GB model and consider changing it to the 32 GB if possible. I read that I could return it for no reason within 15 days but then I guess I would have to reorder the 32 GB version and wait through the 3-4 weeks estimated delivery time. Do you think it's possible to RMA the device because of the pixel error but requesting a 32 GB model as a replacement instead (and pay the extra price for it of course) so it would be faster than simply returning/reordering?

Any help is appreciated.
[Nexus 5 General] mayo1024:
Just got my replacement and all is good!!! No issues at all so far.

Speaker: good

Vibrator: Always good

Mic: good

screen: all good
[Nexus 5 General] chlehqls:
Mine seems good so far. I do see one super tiny dust or maybe a dead pixel but I'm over it.

The screen is definitely better too I think. There is no yellow tint like I had before in my original unit.
[Nexus 5 General] 2Pints:
Where in the world are you? and how long did the whole replacement process take??
[Nexus 5 General] mayo1024:
Austin, TX

Submitted my RMA on 11/6

Got my shipping confirmation on 11/11

Received my replacement today, 11/13
[Nexus 5 General] Pard0ned:
For me it took two days - I'm in Northern Ireland.

Also, my RMA device is perfect now. None of the issues I had with the previous seem to have reared their ugly heads.

Thank goodness.

Although, my advice to prospective buyers is - Stay the hell away from the defects threads.
[Nexus 5 General] corythug:
Damn it, my first device had dead pixels, all else fine. My replacement has a loose power button and a yellowish screen... Sigh. Let's roll the dice again!
[Nexus 5 General] fotaz:
I'm glad to see some people are winning this RMA roulette game. My 2nd replacement device should be here tomorrow, I really hope luck is on my side.
[Nexus 5 General] kapslock12345:
My experience:

Ordered black 16gb

Received first one Nov 5th

RMA'ed because of dust under the screen on Nov 6th

Received second one yesterday and it's significantly better. No dust, power button and vibration are better. Slightly less white screen though from the first phone.

Point being, after reading the thread, I think there are more successes than failures with the RMA devices, so stay upbeat if you haven't gotten yours yet!
[Nexus 5 General] coffeehandle:
So basically you have to have enough money to purchase 2 devices if the first one is faulty? Cause you essentially buy another one (your replacement) and when they get the faulty you mail in their refund you? Is that right? I'm just surprised you guys have that much money to spend and getting a RMA so quickly
[Nexus 5 General] DanRyb:
Kind of. When you RMA the device, Google "authorizes" a charge for the phone against one of your cards in your Google Wallet account. They advise to use a credit card over a debit card because of this. The hold drops off after a certain number of days and never posts a charge to your account (depends on your financial institution mostly). You then have to return the original device of course. If you don't, you then get charged for another phone.

So yea, you kind of are "paying" for two phones, but the charge is really just an authorization hold. It drops away and doesn't post to you account. But naturally those funds must be available for the authorization whether it is debit or credit.
[Nexus 5 General] chw2006:
So I got my replacement unit today. There's a stuck pixel that I can't get un-stuck on the nav-bar (usually can't notice) and the vibrator is really really weak (I even used Trickster Mod to turn it all the way up and it's still weak).

I really don't feel like RMAing again (I already restored my phone and everything) though.
[Nexus 5 General] jxr94:
Did you send back your original, or first replacement device?
[Nexus 5 General] fotaz:
Original. Google makes you print out the RMA form which you have to put in the box. The paper has the device's IMEI # on it, so I imagine it's a really bad idea to send back the incorrect device to LG's repair center.
[Nexus 5 General] jxr94:
Indeed. I called Google to tell them that my replacement had issues too, and got a new RMA for the replacement, yada yada, but I still feel that they're gonna try to get me for not giving back my first one, even though they got the replacement back and I didn't order a third one.

Update: Alright folks, this may seem common sense to some of you, but I made a bonehead move. Called the Google support team, and they told me basically to order a third replacement device, because they will still be expecting me to send back my original device, even though I also sent back the second one. Which is all fine and dandy because I still have 2 weeks before the first one is due, but I wanted to clear it up before I got charged twice. Basically, if you RMA it, it has to go back. So, with that being said, will be awaiting my third one, and hopefully it'll be the last one.
[Nexus 5 General] jackpf:
My RMA is on the way, I'm a bit concerned about the yellowish screen everyone seems to have on their new devices though. I read somewhere that the adhesive on the screen needs time to settle or something, is this true? Or are the screens just different on a new batch or something?
[Nexus 5 General] wakd:
I submitted my RMA order for a 16gb black here in Australia today (14 Nov). Got confirmation email saying my device will leave the warehouse in 3-4 weeks. Pretty annoyed until I just received an email saying my new Nexus has shipped. Only 6 hours between order and shipping. I am RMAing because I have the faulty speaker problem, it only works intermittently.
[Nexus 5 General] aindow:
My RMA was ordered on Saturday and the authorisation hold has fallen off my bank account. The phone is still showing as not shipping til 11/12/13.
[Nexus 5 General] Confused_Cheese:
Just an update, received my replacement phone on Tuesday morning. No dead pixels, no dust. Power button little loose but it was on my original and frankly, unless you text with you ear lobe its inaudible. Not noticed any yellow spots etc.

The vibration motor is very slightly louder, with a lower tone. Original one was a bit higher pitched. Thought it might be faulty at first, but frankly the one on the first was pretty weedy. This ones easier to hear so works out better for me. Tried it on 100% using franco's kernel and its not rattling or anything.

So there is hope out there for you.
[Nexus 5 General] djkinetic:
Damn that was fast, ordered an RMA for both my 32 gb white and black N5 on Monday...issues with light bleed and uneven backlighting, the estimated ship was 2-3 wks on play store, just got email saying the shipped a few minutes ago, i goto check tracking, and they're already here in chicago to be delivered later today, hoping these 2 are spot on this time.
[Nexus 5 General] davidquesada:
Does the RMA device bring all of the accessories again or just the phone?
[Nexus 5 General] jaggyjags:
Received mine 1 hour ago, comparing it to the previous N5 it has a yelllowish tint on the screen, clearly visible on a white screen like the gallery, lets see if it improves after a a day or two, but not a big deal. Untill now everithing else is perfect, will install a custom rom and franco to see how it goes..
[Nexus 5 General] mayo1024:
Mine had all of the accessories and the phone. A complete package.
[Nexus 5 General] djkinetic:
Almost all 32 GB have yellowish screens as the default color temp is very warm.
[Nexus 5 General] jaggyjags:
Guys, after playing with the new one for over one hour and looking back to the previous N5, it has same or better whites, don't worry about it. It seems the backlight needs to warm a bit when it's new.
[Nexus 5 General] afunyun:
RMA'd white 32GB for 2 dead pixels and uneven backlighting yesterday.

RMA: Nov. 13th

Est shipping: Ships by Nov. 26th
[Nexus 5 General] Majesty00:
RMA placed: 13th of november

Shipped: 14th of november

Received: 18th of november
[Nexus 5 General] viernie:
RMA: Nov 13

Leaves Warehouse: Nov 18

Shipped on Nov 14

UPS Expected Delivery date: Nov 15 (2 day shipping)
[Nexus 5 General] joeminati:
I have a question. If I buy a brand new phone off craigslist and there are problems.... Does Google honor the exchange without the receipt or transaction #?
[Nexus 5 General] jackpf:
RMA has to be done via the account that purchased the device I believe
[Nexus 5 General] 2Pints:
If purchased second hand, or from a private re seller, any problems should be dealt with by the seller.

Likewise if you purchase from a retailer ( such as one other than Google) it is the retailer who must deal with the problems as the contract of sale is between you and the retailer, under the Sale of Goods Act, goods must be accurately described, and be fit for purpose and is of satisfactory quality. you have six years in which to make a claim, however this does not mean that goods have to last six years.

Purchased form google, Sale of goods Act applies to Google, purchased elsewhere and the Sale of goods act applies to the retailer - as long as its a commercial retailer and not a private person to person sale.

http://www.oft.gov.uk/shared_oft/738369/738375/OFT002_SOGA_explained.pdf
[Nexus 5 General] Jnewell05:
Said 2 to 3 weeks before shipping when ordered on 11/10/13 got notification it shipped 11/11/13. Received it last night. I ordered the Nexus 5 32gb white.
[Nexus 5 General] joeminati:
Eeeesh. I was expecting more of a Lenovo or Apple warranty based situation. Looks like I won't get it then lol. Thanks for the heads up guys.
[Nexus 5 General] jbdan:
My 2nd one (which came in 5 days after the RMA process) has an even brighter screen (which is amazing as this screen is bright!)and the vibrator motor works (RMA'd original one due to DOA vibrator). No stuck pixels and it looks to be of perfection all around.
[Nexus 5 General] schleppy:
I called Google yesterday to report my problem (camera focus is 100% stuck). They issued a RMA yesterday. My replacement phone has already shipped. I'll have it tomorrow. That is pretty damn fast.

Hopefully the camera on the new one will actually focus.
[Nexus 5 General] BraydenJames:
RMA'd my first device because of overly loud vibration motor and 2 dead pixels. Got my new device about a week later and the vibration motor sounds great!... But it has 4 dead pixels.. Sigh. Let's go for round 2!
[Nexus 5 General] fotaz:
3rd time's a charm! Just got in my replacement today, and it's looking good so far! No dead pixels that my eye can see and the screen doesn't have that weird yellow tint to it. Compass also seems fine and no problems with vibration motor. When I get more time I'm going test everything else (camera, GPS, notification LED, LTE signal, Wifi, speakers and etc) but I'm really happy to have a display that isn't littered with dead pixels.

White Nexus 5 32GB

11/11: Called and ordered replacement

11/12: Shipped

11/14: Received
[Nexus 5 General] unpaisa:
Nexus 5 RMA

Placed an RMA on my Nexus 5 because it has 2 hot pixels and 6 stuck subpixels! :eek: The whites on my phone are really white though so I really hope I dont get that yellow tint issue
[Nexus 5 General] jtwlbz:
I'm wondering if this power button rattle is normal. Anybody had no rattle?
[Nexus 5 General] jabbathebum:
Rma for bad accelerometer on the 11th. New unit came today and is perfect as far as I can tell!
[Nexus 5 General] johndoe411:
Guys, how soon did you receive an 'RMA email' after you requested one? I requested an RMA at noon today and have yet to receive any email from Google.
[Nexus 5 General] Huey85:
Initial device purchased - 1 red pixel just right from the centre of the screen - RMA'ed

Replacement Device 1 - 2 green pixels about 10mm from the right edge of the screen, in the middle.

Replacement Device 2 - very slight backlight bleed on the upper left edge and top left edge. I can live with this one.
[Nexus 5 General] dashraider:
I RMAed my device (32gb black) sunday and got the new device today (Wednesday) paid for 2 day shipping .I noticed if you sign up for ups my choice they will actually notify you when google actually ships your device i didnt get an email from google that they shipped my device till this morning so maybe their email is backed up. I also have a question did anyone send back the charger and wall plug when you returned the defective device or do we get to keep those =)
[Nexus 5 General] jtwlbz:
RMAed my white 32g, power button rattle
[Nexus 5 General] RedBlueGreen:
If everything else was perfect on your phone then you made a stupid mistake by RMAing it.

power button rattle isn't even a defect.
[Nexus 5 General] jtwlbz:
Well some people don't have rattle
[Nexus 5 General] scorpeeon:
Anyone?
[Nexus 5 General] jackpf:
Yep, RMA covers dead pixels, I have 2 and I'm rma'ing mine. I'm pretty sure you can only RMA for the same device though. But yeah you could just return it within 15 days and order a new one. It says 3-4 weeks but most people are reporting getting their devices within a week.
[Nexus 5 General] dashraider:
Google's RMA process basically has you order a new device so I think they would prob just charge you the difference once they recieve your device but I'd call and ask the Google rep if they say no then just return it order a new one although you may have to wait longer for delivery then
[Nexus 5 General] jxr94:
RMA: 11/13/2013

Shipped: 11/15/2013

I have to say, throughout this whole process, Google customer support has been awesome. I've had 3 very articulate speakers handle my calls, and they were all very nice. Google is doing CS right, IMO.
[Nexus 5 General] Gorgenapper:
No wonder my black 32gb Nexus 5 hasn't even shipped yet, it's because of all these RMAs. This might be a blessing in disguise as my phone will probably come from the new batch with all the production issues worked out.
[Nexus 5 General] nareik91:
Just received a shipping confirmation for my RMA ordered on Saturday due to a defective panel (flickering horizontal bands on the screen):

Model: Nexus 5 32GB Black

RMA Requested: 8th November 2013

RMA Ordered: 9th November 2013

Shipped: 15th November 2013

Should receive the device on Monday with any luck. Hopefully this one is better! I'm based in the UK.