yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 General] Leonhan:
I live in the Philippines and there was a problem with my s4. The first service center refused to fix my phone because of the knox flag being 0x1. But I tried another service center and they didn't check the knox counter anymore. I got it fixed without questions from the center. I guess it really depends on the tech support in your country. It does vary I guess.
[Galaxy S 4 General] iridaki:
I live in the UK, sent back my Samsung tablet (Galaxy Note 10.1 2014 edition) with Knox 0x1, rooted, with a Colombian firmware installed (first country to get 4.4.2). Fixed my screen under warranty, no questions asked, no problems.

iR¡D@k!* from i9505 via Tapatalk 4
[Galaxy S 4 General] urockalex:
How do I tell if the KNOX was tripped?

I always see this black screen saying Knox 0x0 on google and stuff but I don't know how to get there. I used towel root to root my note 3 and I'm thinking to upgrading to the note 4 but I need to know if my KNOX has been tripped. Thanks.
[Galaxy S 4 General] XERW:
First, you should ask the Note 3 general forums for that. :p

--------------------------------------------------------------------------------

*Sigh*

- Power off device

- Hold lower volume key + menu key + power

- let go power when boots

- select 'yes'

- download mode

you should find it on the top left part of the screen
[Galaxy S 4 General] mattygaga2012:
I will field test the uk knox warranty void

Hey everyone here is the situation:

I got a Galaxy S4 i9505 from a dude on Gumtree. He had heavy-rooted the phone and installed a s**t tonne of Android Root stuff such as overclockers and packs and roms and you name it!!! The battery drain on it was wild and the phone barely lasted an hour so I bought a new battery... The new battery worked better but still about 4 hours. I put the stock 4.4.2 firmware on it and it worked better but again about 5 hours tops! I believe my Galaxy S4 has a battery power consumption issue.

So to get to the point I will call Samsung UK up to put my phone in for repair as the phone keeps dying super fast and seems to be bust. It is still under warranty* but I have a 0x1 KWV flag on the DL mode. In order to clear up the confusion, I will also send my phone off to get it checked and repaired (hopefully) then I will keep you guys posted on the outcome. With any luck they will repair it free of charge :D

See you guys soon!!!:laugh:
[Galaxy S 4 General] Aznbull:
Trippin Knox does not void phone warranty in EU.

I've tripped my knox 3 months after i bought my sg4, it was 1½ years ago. Since then I've sent the S4 for RMA 5 times, first was for battery replacement, then for a bad proxi sensor, a bad screen, and again for a bad proxi sensor, this time the service center made a scrath on the chrome bezel around the screen, and I made them fixed it by replacing the whole screen.

This is my first android phone, and tbh it wasn't a good experience.

Rooting does not void your warranty in EU, I've read that somewhere.
[Galaxy S 4 General] spiouki@yahoo.com:
After chatting with samsung canada What I understood is that knox 0x1 means warranty is voided. But after asking about knox he asked me to see if the system is official or custom. So maybe if you could kee system official they wont take away the warranty.

Screenshot of chat is attached.
[Galaxy S 4 General] ombadboy:
Have you heard back from Samsung?
[Galaxy S 4 General] Mgrev:
i also live in norway, where did you send it in?
[Galaxy S 4 General] JuniorGG:
I also live in Italy and I suppose you are referring to CPP warranty.

In such case I believe you had to anticipate yourself the expense for the repair, and then "hope" that CPP warranty will refund you. Well, good luck because I heard quite many complaints of them refusing to refund repairs for accidentally broken displays.

I would be more than happy if you could prove me wrong.
[Galaxy S 4 General] :
lets see if [MENTION=2873073]djemb[/MENTION]y will have it repaired
[Galaxy S 4 General] _alex74_:
I'm referring to Samsung Exclusive promotion, the warranty is called CoverCare, and , as you know usualy is not so easy to get the warranty...for a broken display cause falled down...but there is, the rules are written and clear...

i can prove only that Samsung sends me a brand new class 12 64gig sd card.... this is a fact!!!:D:D:D:D
[Galaxy S 4 General] JuniorGG:
Ok for the gift. That is surely appreciable. Anyway to my knowledge, the Samsung Safety Care or whayever they call it, is simply useless since although they say that it covers all accidental damages, in reality it does not, since it is also specifically written that it does not cover damage caused by negligence of the owner. This means that they will blame you for negligence when you try to get a refund for a smashed display (or similar accidental damage), unless you can fully demonstrate that this it is not the case, but this is almost impossible 99% of the times.

Inviato dal mio GT-I9505 con Tapatalk 2
[Galaxy S 4 General] shizzled123:
Damn, would really like to flash google edition rom without triggering Knox 0x0...Still waiting and hoping if they will eventually release a GE rom without triggering knox...

No idea if Samsung NL will cancel warranty if triggered..
[Galaxy S 4 General] a602820922:
hi mate

did u get any reply from Sammy UK about your phone and your warranty???

i`m about to send it as well over to them with my broken screen...
[Galaxy S 4 General] DjeMBeY:
Still waiting... I've send it on Friday so Sammy just got it..... This can take up to 10 working days... I'll keep you posted ;)

Edit:

So far so good:

"Your Samsung GT-I9505 has been received at our Authorised Service Centre and repair is now underway."
[Galaxy S 4 General] Swizzy88:
So I started an 'enquiry' to Samsung UK through my MySamsung account.

My post:

Hello I wanted to enquire about the recent addition of the KNOX firmware

and how it affects the devices warranty if the KNOX flag is triggered to

0x1, does it void the hardware warranty?

Samsung UKs response:

Dear X,

Thank you for contacting Samsung.

Please note that tampering with or hacking your device by rooting it or

flashing using unofficial versions of firmware not supplied through

Samsung KIES will invalidate your warranty. Performing updates or

flashing using any other software other than Samsung KIES will also

invalidate your warranty.

Please be advised we do not provide any support for devices where the

warranty has been invalidated.

You can read more information about our warranty policy at the following

link:

http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=P

OLICY.WARRANTY

If you require any further assistance, please contact Samsung again and

we will be more than happy to help.

Kind regards,

Adrian

Online Support Team

SAMSUNG Customer Support Centre

Seems like an automated response as the representative didn't even mention KNOX or the flag, which is what I specifically asked about. Kind of disappointing getting a reponse for that after investing in a £500 phone :/

Maybe someone more experienced dealing with customer support could help me rephrase my question to squeeze out an answer?
[Galaxy S 4 General] :
I'm not sure if Samsung Support is knowing about Knox:

You are connecting with LiveChat system. If it takes a few minute, Please Try again.

(En servicetekniker kontaktar dig inom kort.)

En servicetekniker blir till tillgänglig inom kort. Du har plats 1 tack för att du väntar. Om din fråga gäller en inköpt produkt bör du ha produktuppgifterna inklusive serienummer och inköpsdatum till hands.

Välkommen till Samsung livechatt. Hur kan jag hjälpa dig? Welcome to the samsung livechat, how can i help you

Erik :

Hejsan, jag har en fråga om garantin på en samsung galaxy S4 Hi i got a question about the warranty on the galaxy S4

Andreas :

Ja vad kan jag hjälpa dig med? Yes, what can i help you with?

Erik :

Galaxy S4 har en Knox Integrerat mjukvara, och i bootladdaren har den en Knox Void Counter som står från början på 0x0 Galaxy S4 ghave a knox integrated software and in the bootloader it has a Knox Void Counter (i know its a flag) and from the start it says 0x0

Erik :

korrekt? Correct?

Andreas :

Vi har väldigt lite information om den, då det är våran företagslösning We got very little information about that since its our business solution

Andreas :

rekommenderar att kontakta våran telefonsupport då de har mer information om deta I reccomend to contact our phone support as they've got more information about thi

Andreas :

detta* This*

Erik :

Hmm så du vet inget om de om den blir trippad så försvinner garantin? Hmm so you don't know anything about if it will be tripped it, the warranty will be lost?

Still waiting for him to reply lol
[Galaxy S 4 General] dimkit:
You must rephrase the question and say " I have a Samsung galaxy s4 with official stock unrooted firmware with knox counter 0x1
[Galaxy S 4 General] eduhkm:
I did not lose the warranty

Hello to all. I'm from Brazil which uses the rom ZTO. Well I realized the root and had already used several firmwares, when did this new bootloader in my case MH8 BTU. When I installed the new firmware 4.3 ZTO sensors my galaxy clashed. The camera was inverted barometer, humidity sensor stopped working tested reinstalling several times but did not succeed.

I went to the service reported the problem and tried to reinstall the firmware. Also made ​​the downgrade to 4.2.2 and found that they should be changed mainboard.

Everything was done smoothly and they saw that the phone had access to root, Knox 0x1 but at no time spoke in loss of warranty. After 7 days was with cell phone in hand and good with rom 4.2.2 ZTO. Do not even think about going to 4.3 only without the new bootloader hehe.

Sorry my English by google.

:p
[Galaxy S 4 General] Ashish V:
Reply from Samsung.

I did live chat to Samsung and asked about KNOX warranty trigger, and that's what their reply is for S4 GT-9500, for India.
[Galaxy S 4 General] joecool666:
samsung ireland told me it WOULD NOT void my warranty. hope this helps:good: and it was samsung Ireland i called. sorry not my carrier.i9505
[Galaxy S 4 General] Brendo:
Samsung Australia said it doesn't void warranty
[Galaxy S 4 General] asimaslam74:
I just called Pakistan service center & as per their reply to KNOX 01 means warranty is void, means they will not attend any hardware or software related problem any more BAD:(
[Galaxy S 4 General] Chirimorin:
I just contacted samsung on the dutch live chat, and after multiple explanations of what I mean I got this reply:

translated:

I know it specifically aims at rooting the device, but he kept insisting that KNOX is software running on the phone on the phone until I talked about custom firmware and rooting.
[Galaxy S 4 General] yarpiin:
I mentioned it before in other thread,

Its been also confirmed by SAMSUNG POLAND,

Knox wont void your warranty ...of course if you havent go outside of warranty therms and conditions - different for most of countries
[Galaxy S 4 General] eSSeMM:
I have had my phone repaired twice in the UK with 0x1 ...

The phone was updated (fixed) with a Nexus rom from the i9505G.

First repair the phone died on me after charging it up so it went in for repair and was returned with KNOX reset to 0x0.

I immediately updated it again but the WiFi wasn't working properly so I had to send it back into them. Again it came back with a the standard Samsung rom .... and KNOX reset to 0x0.

:)
[Galaxy S 4 General] gorandroid:
And how much did that cost you? or the warranty covers it?

Tapatalked from my Galaxy S2 powered by NeatROM
[Galaxy S 4 General] Tyrian89:
I believe he is saying that he got his phone repaired under warranty twice with the 0x1 knox flag.
[Galaxy S 4 General] eSSeMM:
Both repairs were done under warranty, I didn't pay a penny.
[Galaxy S 4 General] Swizzy88:
More info please, I've been waiting for info regarding the UK.

Did you give your phone directly to Samsung or to the carrier?

Was it full stock rom when you returned it or was it still customised?

I'm asking this specifically since I got my phone repaired a few weeks ago before KNOX update and I fully reset my phone to stock just incase they would deny my warranty

Thanks
[Galaxy S 4 General] eSSeMM:
On both occasions the phone was sent directly to the repair centre using pre-paid packaging sent to me after I called Samsung support.

On the first occasion the phone was dead. It was rooted and had a Nexus 4.3 rom was installed.

The second time it was sent with the Samsung 4.3 rom that I had installed with Odin and with custom recovery.
[Galaxy S 4 General] Swizzy88:
So in your case they didn't even care about custom rom? Interesting, I might trip that flag soon then :cool:
[Galaxy S 4 General] Swizzy88:
I just got another reply from Samsung UK.

Thank you for contacting Samsung.

Please be advised that in order to increase any of the counters within

the hardware of the device, not just limited to KNOX, the phone would

have to set to gain root access to the device, or have unofficial

software flashed onto the device. As previously stated, this type of

tampering with the device will invalidate the warranty.

We will only offer support where the device has been used as intended

and any faults that have occured have done so as a result of the

manufacturing process of the device.

If you require any further assistance, please contact Samsung again and

we will be more than happy to help.

Kind regards,

Adrian

Online Support Team

SAMSUNG Customer Support Centre

So yeah, more conflicting answers...
[Galaxy S 4 General] gsmyth:
I didn't even get a proper answer! :D

'Thank you for contacting Samsung Customer Support.

Unfortunately, we are unable to deal with your request at Technical Support.

I would kindly request that you contact our Head Office for further assistance. I have included the contact details below:

Samsung Electronics (UK) Ltd

Samsung House

1000 Hillswood Drive

Chertsey

Surrey

KT16 0PS

Phone number: 01932 455 000'
[Galaxy S 4 General] ChampMEon:
Yesterday I was at Samsung Cape Town South Africa.

To be honest, these guys don't really know much.

They SAID that it does Void the Warranty. But then the guy said if I do encounter problems. I should come to him so he can reset it. He said that it is a huge process but it's possible.

Later on, another guy there flashed 4.3 on my friend's Galaxy S4. But from another country. My friend then insisted that he wanted our country's firmware even though the highest version is 4.2.2.

The repair guy then struggled to do it, but he managed(we know knox restricts you to downgrade)

I went on to show him that knox flag has been triggered. He said that I shouldn't bother it's not such a big deal.

These guys aren't consequent at all. And apart from that. Two of the guys there were running custom ROMs.

I think we should be more chilled about everything. Knox isn't a big deal imho.
[Galaxy S 4 General] Swizzy88:
Its only 'big deal' for me because its a warranty for a £500+ device. One of the most expensive things I own lol
[Galaxy S 4 General] pitbull112233:
In my country cell phones have 2 years warranty.

Today i talked with Samsung Turkey via phone and they directed to me a service.

The technical service says that if the warranty bit = 1, then it will be out of warranty and they repair the device by money.

I think the warrant procedure changes in every country. Some of them cares Knox thing and some of them not. Interesting issue.
[Galaxy S 4 General] :
If I'm not wrong, in EU you have to years warranty due to consumer purchased it. Don't know if it applies to the phone manufacturer or not

Edit seems like its only on year but I think some stores gives you a two years warranty (it might not apply to phones) but well I think someone got two years on a phone (the store I heard it from is ****, so I don't take that as 100% true. But I was there when he said it to a customer.

[True Friendship doesn't exist]
[Galaxy S 4 General] speedme:
In EU (at least here in NL), the S4 has 2 years warranty from PURCHASE date.

But ofcourse only when invoice can be shown.

When no invoice can be shown, Sammy is obliged to give two year warranty starting from PRODUCTION date.

I lost my invoice, unfortunately, so I opened chat on Sammy's Dutch website.

The guy asked my IMEI and serialnumber of the S4 and he could see the production date.

He confirmed me, that I have warranty until 31.07.2015

Ofcourse I saved the chat and emailed it to myself, in case I need it in the future :)
[Galaxy S 4 General] pitbull112233:
Actually we are not a member of EU. Therefore EU rules don't concern Turkish laws. Also we don't have to show the invoice to get warranty, the IMEI number is enough.
[Galaxy S 4 General] sicerr:
Contacted Samsung USA through live chat, and both times I got the same response. "I am sorry to say there is no information regarding Knox" They gave me a phone number to call. I did attach a screen shot of the latest live chat I had with them.
[Galaxy S 4 General] Obagleyfreer:
This thread is a waste of time.

There's not a definite answer to this.

Different service centres around the world or even in the same country will all choose to act differently.

Just because one place said it doesn't effect warranty doesn't make it so.
[Galaxy S 4 General] modyt:
Why so cynical?
[Galaxy S 4 General] a602820922:
Hi mate,

Anything new regarding to your Samsung s4?

What ROM did you had when sending it over to the service, and what recovery, did you uprooted your phone before you have posted it?

Did you uninstall any apps before you send it over
[Galaxy S 4 General] Obagleyfreer:
I'm not being cynical bud, I'm being a realist.

My post wasn't meant to offend or come across in anyway rude, I was saying it how it is.

Just because one service centre has replaced a phone with KNOX WARRANTY 0x1 doesn't mean that all will.

Some service centres will replace a cracked screen, some wont. Some service centres MUST see proof of purchase, for others IMEI number is enough.

What I'm saying is they are all different and it's totally up to them weather they honor warranty or not.

For this thread to actually be of any use to anyone the OP should have the countries listed that have approved warranty for KNOX WARRANTY 0x1 and even the service centre name.
[Galaxy S 4 General] DjeMBeY:
I've got my phone back and it has been repaired under warranty, both modules WiFi&BT has been replaced and my KNOX was 0x1 :D

They even flashed old 4.2.2 (XXUBMEA - "latest" Branded 3UK) and now I have NO MORE KNOX in BL!! Happy days!! :D

I'm going to stick with CWM and keep it this way..... Using latest Pre-Rooted XXUEMJ9-CWM atm ;)
[Galaxy S 4 General] Adnan1973:
clear that the service centers reduce software and reset Knox but here no way for this and this is no good
[Galaxy S 4 General] Obagleyfreer:
What was the issue with your phone when you sent it in for repair mate?

that is very good news, It means there IS a way to reset KNOX, if only we knew the secret lol
[Galaxy S 4 General] aboutmarkanthony:
Warranty not void with flagged knox 0x1

I am from the Philippines, and I have this Samsung Galaxy S4, GTI9505, after unlocking my phone and flashed it with MI8 then MJ5, my WIFI starts to have a problem, at first i thought that it was only firmware related problem, but after many times of flashing and trying to figured about the problem, I decided to have it check with the nearest Samsung Service Center, the technician told me that the WIFI chip might have been broken, then it needs a replacement, totally the main board which cost roughly about 230$, but with my luck, my unit is still covered in 1 year warranty.

TAKE NOTE : with KNOX WARRANTY VOID : 0X1

:cool:

# HELP PHILIPPINES

# HELP VICTIMS OF TYPHOON HAIYAN / YOLANDA

# HELP US

# THANK YOU
[Galaxy S 4 General] rgshah3:
In India, if you want 4.2.2 back with original bootloader, just tell them that your phone hangs a lot and battery drain is high! They'll put 4.2 on it! (they haven't got 4.3 yet)
[Galaxy S 4 General] chickentuna:
Thank you for that information. I'm from the Philippines as well and got my unit at Globe under a plan. It's really glad to know that they're repairing it under warranty even though the knox flag has been tripped considering that we have shi-tty consumer laws.

I haven't had my knox tripped just yet but this was great. Where was the Samsung service center did you send your phone?
[Galaxy S 4 General] DjeMBeY:
Since the new BL showed up, with KNOX in it, my WiFi & Bluetooth didn't worked properly, couldn't use them most of the time... The only solution was to keep flashing (FW or WiFi-FIX) over and over again until it worked but after restart, that was it... No chance to turn them on again...

Now everything works perfectly fine, but I'm not sure what would happen if I flash latest STOCK MJ5 or newer FW.. There's a chance that they forced somehow the old FW without resetting KNOX and it's simply invisible on old BL but once I'm back on new one it could be 0x1 as before.. I'm NOT GOING TO TRY, I'm not that curious :p

Sent from my C6903
[Galaxy S 4 General] cr0wnest:
I can confirm that 0x1 does NOT affect the warranty of the device in Singapore. As confirmed by Samsung Singapore themselves after asking personally.
[Galaxy S 4 General] rgshah3:
The people online usually don't know half the stuff! It's better we confirm it at a service center and not through an online chat
[Galaxy S 4 General] bungadudu:
Indeed, but they are Samsung representatives.

And they publicly stated that Knox 0x1 doesn't void the warranty.

This gotta count for something.
[Galaxy S 4 General] bungadudu:
Double post
[Galaxy S 4 General] cr0wnest:
That's true, but still no representative should publicly state something is true/false if they are unsure, in which case they should check it up before answering the inquiry. If in the future I do have to take my device down to Samsung for repairs and if they refuse to do take it in because of the Knox flag, I'll just bring up that old post as proof. :victory:
[Galaxy S 4 General] a602820922:
that`s a good news...

i have send my Samsung s4 over to the Samsung uk service on friday with the screen issue.

phone was rooted with knox 0x1,official rom,
[Galaxy S 4 General] aboutmarkanthony:
Samsung sc

I'm from Davao City sir. The service center is located at 3rd floor of Abreeza Mall. :cool:
[Galaxy S 4 General] hypergamer1231:
Heres my story.....

I live in india and use a 3 months old s4 black i9500. From day 1 i was having heat issues and recently the battery was also lasting very less. Had a day off from work so decided to make a visit to samsung svc center here in mumbai (mira road to be precise). I had the warranty bit = 1. I installed stock mj9 so device was official with warranty bit still 1. Told them i have heat issues and battery drain problems. They accepted the bill and phone so no issues related to warranty even though warranty bit was 1. But the store manager was adamant and said all is ok with the phone. I told them to give the same to me on an official samsung sheet and she gave it to me.

After coming home i tried knox and as expected it didnt work as warranty bit was 1. Called the zone manager for the same svc center and he requested me to keep the device at the svc center for 3 days meanwhile i will be getting another s4 to use for 3 days. I have asked them to replace my battery and motherboard for which they said we will check and if needed we will replace the same.

So the conclusion is in INDIA warranty bit = 1 doesnt void ur warranty as long as u are running official indian non rooted firmware. Hope it helps thx....