yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] abdel12345:
OK thanks I'll just be extra careful not to scratch the screen.
[Nexus 5 General] prng:
How bad does the light bleed in order to RMA it? I'm more asking on personal preference and not Google limits.

Completely black screen and mine has a little bit on the top right.

If all devices have the same issue I'm not going to bother RMAing again. No dead pixels, vibrate works fine, speakers work clearly (original issue), no rattling power button, etc.
[Nexus 5 General] Infekxion:
Mines bleeds really bad in two spots on the volume rocker side, mic and earpiece cut out often, drops data a lot and this has been tested with different sims and in the same locations as my Moto X. My buttons don't rattle and vibration is excellent. Took a 19 minute call to Google on the 3rd to get my RMA and it'll be in my hands in about 12 hours. All those issues I think the rep was sympathetic towards me.

Sent from my Hammerhead
[Nexus 5 General] matthewr87:
So I decided to RMA mine after a month because I can no longer live with the weird vibration motor, and the fact that it overheats when I use it to browse the internet. I contacted Google Support and then after a phone conversation they sent me an email which would 'help me'. The email just said to do a factory reset. I already reset the device due to other issues, and so I emailed them back requesting a new device and they have yet to contact me. How long does this normally take?
[Nexus 5 General] nimfa:
Strange that they did not tell you that on the phone.

I called today to complain about the rattling of the power button and sound quality and the rep gave me a replacement immediately
[Nexus 5 General] abdel12345:
Call them again you probably just got unlucky and had a rep that didn't know what they were talking about. They only issue RMA on the phone. (Well at least in my case. When I tried it they called me after I issued the problem on their website through the help a minute later)
[Nexus 5 General] Infekxion:
Got my replacement today, a 311k, solid build, no bleed, data connects good, and speaker and mic work great. I didn't even know 4.4.2 was available until my data finished restoring.

Sent from my Ghost
[Nexus 5 General] vittogn:
Need advice

I have a N5 with rattling power button and a defective earpiece (very noticeable buzz at 3 higher volume levels).

I contact Google and get an RMA.

I receive the new N5.

I ship back to them the defective one as required.

Let's assume that the old N5 has some damages/dent to the plastic parts.

What is Google going to do in your opinion?

If they'll refuse to give to me the substitution under manufacturer warranty, will they charge me for an additional N5?

Will they ship back to me the defective (not repaired), as I've actually paid for two of them!!

Thanks for your advice.
[Nexus 5 General] jlmcr87:
Contact google today for RMA, my problems:

Screen: Yellow greyscale

defective earpiece (buzz at higher volume levels during calls)

It says leave warehouse at 20/12/2013, anyone knows if i have to wait so long?
[Nexus 5 General] vittogn:
I got the following RMA email:

"We are going to start the process of replacement for your defective device.

I need to assure that the device has been used properly. I need you to confirm the next:

The device has not been in contact with water.

The device has not been dropped.

The screen is not broken.

If the previous points are affirmative, provide me the identification number of the phone. You can find it clicking *#06#."

I have some dents caused by a couple of impacts wile in my jacket. It actually has not been dropped, but is not perfect. The defects where before.

What should I do?

Ship it and hope?

Ask to Google?

Keep my defective device?

Help and experiences please.
[Nexus 5 General] abdel12345:
Don't ask Google. Best chance is to ship it and if they refuse just send replacement back. Or keep defective depending on whether you want to go through the process
[Nexus 5 General] matthewr87:
Well, after contacting Google a second time, they told me I'd receive an email with RMA instructions. That was 24 hours ago...

Should I contact them again? This is becoming annoying.
[Nexus 5 General] kifac:
Call them again..

Never have i done an RMA through an email. Its always done over the phone
[Nexus 5 General] mnath:
can u rma if u bought from bestbuy?
[Nexus 5 General] Infekxion:
I remember reading something in the Play Store that ask where you bought it from but that may have been pertaining to the N7s. Should be able to swap through Best Buy though.

Sent from my Hammerhead
[Nexus 5 General] matthewr87:
Just processed my RMA order. Says "Shipping in 2-3 weeks". Hopefully I get it before Christmas.

I should also say that after speaking with three customer service representatives from Google over the past 4 days, it appears that they hire individuals who are not the sharpest pins in the box.
[Nexus 5 General] nimfa:
Why did you talk with so many reps?
[Nexus 5 General] matthewr87:
The first rep sent me a troubleshooting email that told me to do a factory reset on the phone. They told me to email them back if it didn't help. Obviously, a factory reset is no help with the vibration and overheating issue, so I emailed them back and did not receive a response. I then called them a second time, and this rep told me that she would send an email with RMA instructions. I waited for two days and did not receive an email. I called them back this morning and they finally sent me the damn email after keeping me on hold for 20 mins while they "looked into things"

:good:
[Nexus 5 General] Mindspin_311:
In the process of RMAing my Black 16gb, my screen has the flickering horizontal lines.

I have a new phone on order and all the paperwork for a return. Just waiting on the new phone to arrive.
[Nexus 5 General] abdel12345:
What the hell. They're sending me my second RMA from California instead of Kentucky when Kentucky is much closer. Last time I got it in 2 days and now it's going to take longer. This sucks.
[Nexus 5 General] blackhemi4x4:
Just called in for mine. Quick process so far. I have a stuck green pixel, super noisy vibrator motor and extreme signal fluctuations. Hopefully I get the email soon.
[Nexus 5 General] darkpaniel:
So I just received the email with the link where I order a replacement device. Does Google charge your card (or place a hold for the amount on your card) for the replacement?

Can any who's RMAed please let me know how this works as far as the credit card works for the RMA?

Thanks.
[Nexus 5 General] Mindspin_311:
They put a Temp/Hold on your card, but do not charge you. They only charge you if you do not return your original phone within a certain amount of time.
[Nexus 5 General] worldboss:
I have received my n5 yesterday, I like it but I have 2 complaints:

-light bleeding in the top right corner, its not that bad but everytime it boots up or watching something dark it is noticable.

-And my power button also rattles.

I am not sure if I would RMA it or just live with the minor issues. What would you do?

+how much time do I have to RMA it? Because it's completly sold out in my country and I don't want to start waiting again.
[Nexus 5 General] lexxa83:
Exchange your phone
[Nexus 5 General] Sarsoman:
I successfully put in an RMA on my 16gb white Nexus 5 today.

Had the rattling power button, WiFi and data would randomly drop, hella loud vibration, and a weak earpiece.

Very easy process. The Google rep sounded like a California surfer and was really cool. Got my email a few minutes after the phone call.
[Nexus 5 General] FuMMoD:
For those that are getting the replacements lately, are you they the new 312k batch?
[Nexus 5 General] Mindspin_311:
I received my replacement phone today. Black 16gb, shipped 12/11, still a 311K batch phone.
[Nexus 5 General] jtwlbz:
I heard that there is some design improvement for power button rattle but seems like people are still receiving left over stocks before the design change. not a good time to order or replcement.
[Nexus 5 General] Mindspin_311:
My original phone (311k) didnt have the rattle. My RMA phone (also 311k) has a looser power button.

Makes no sense. Trying to determine if it is worth sending back.
[Nexus 5 General] jtwlbz:
it's because loose tolerance issue on button itself and possibly pcb assembly. that's why some can get slightly better than others. but it's almost hit or miss. but i am sure pretty much all of them have same issue. I hear they made tighter tolerance button so new ones may be improved.

mine got the same button rattle. it bothers me when i tap the screen close to the power button.
[Nexus 5 General] Mindspin_311:
Ugh, I dont know what to do. My original phone has a screen issue, the RMA phone does not.

I feel like the button issue might be moot because I will always use a case.
[Nexus 5 General] r0ck0:
Has anyone had their RMA denied for unlocked boot loader, I forgot to lock mine when sending it back. Will they keep my money or send the device back?
[Nexus 5 General] abdel12345:
Well if they keep the money they have to send it back
[Nexus 5 General] jtwlbz:
Less likely
[Nexus 5 General] miguel.b:
This made me LOLLed at a local Tim Hortons.
[Nexus 5 General] Infekxion:
Mine is a 311k but it has bigger speaker grills and a slightly different back plate from my old launch day one.

Sent from my Hammerhead
[Nexus 5 General] jtwlbz:
What's diffrlerent on bqck plate? Button no rattle? Black version?
[Nexus 5 General] Infekxion:
Black 32. The back is a lighter shade of black and the Nexus logo stands out more, I think the letters are a little thicker. I didn't have rattle on the old one but I had crazy light bleed, this one has none.

Sent from my Hammerhead
[Nexus 5 General] jtwlbz:
Did you try tap the screen near the power button?
[Nexus 5 General] Infekxion:
Just did, no rattle. The only way I hear and rattle is if I shake the sh*t out it. I will say the screen was really yellow especially when next to my 2013 Nexus 7 but I got rid of that with the reverse engineering app.

Sent from my Hammerhead
[Nexus 5 General] jtwlbz:
Did you have any static audio noise when record video in quiet environment?
[Nexus 5 General] Infekxion:
I only made videos of my dogs playing so if there was static I couldn't/cant hear it. When I get a chance I'll do that though.

Sent from my Hammerhead
[Nexus 5 General] nikeman513:
Ahh so had to do a third RMA since release. Serious signal and dropped call issues. I wanted to inform you all that you can request for a new batch replacement. They put it in RMA notes. Also, remember this doesn't get charged on your card, so do 1 day shipping! So if Kentucky is out, and you live on the east coast you will get the device in the same timeframe. You bought the phone, if it has issues you did not bring upon, don't feel bad about Google forking the $ for one day. The way I look at it is, I shouldn't be in this situation in the first place. Happy holidays guys, good job keeping this thread alive for me.
[Nexus 5 General] abdel12345:
Are you serious? Lol I picked standard because I thought you paid the extra for 1 day. I wish I knew beforehand. Anyways mine is coming Monday but if that one has issues and I need to RMA again then I'll choose one day shipping thanks for the notice
[Nexus 5 General] BTT8:
I got the release date N5 and haven't had any rattling issues or any other issues. The speaker sound could be better though. Would this be a valid problem for a RMA? You guys' thoughts?
[Nexus 5 General] BlueandTrolled:
I've had the release date 16GB version for over a month, serial is 310k. Thought the problems with the loose volume and power buttons were normal when I first got it but the play in the buttons has gotten increasingly worse to the point where the buttons have started to rattle. Contacted by google play support today around 11:30AM PST, told them about the issue. Got the support email with the link to purchase the RMA device 20 minutes later, ordered with UPS next day air.

Order status for the RMA'd device says: Leaves warehouse on 12/29/13.
[Nexus 5 General] abdel12345:
Depends on the rep you speak with but if you tell them the speaker is low or fuzzy or something they'll probably replace if
[Nexus 5 General] NobodyNexus5:
My first Nexus 5 Bad dead Pixels and loose Vibration.

Now the second one got perfect screen but weak and rattling vibration.

3rd one is ordered:

Is there any Chance to geht one without this Vibration Problem? A friend got bis 16gb Version flawless and i want to have this consistent Vibration too...

:(
[Nexus 5 General] abdel12345:
Got my second RMA today and im glad I won't have to go for another :D
[Nexus 5 General] FuMMoD:
How much is the amount they put on hold for you guys? Is there anyway to get it replaced without getting a hold on your account?
[Nexus 5 General] Infekxion:
Total amount plus tax and whatever shipping and no to the second question.

Sent from my Ghost
[Nexus 5 General] DoesntPostAThing:
Just ordered my replacement, process was easier than I had expected. Called Google, within 30 minutes I received the order confirmation email. Now just hope the replacement isn't defective as well...
[Nexus 5 General] jtwlbz:
Whoever want ro rma for button rattle I would not do that this time you will get same problem better wait till everything is 312k
[Nexus 5 General] nikeman513:
"Good news everyone", just wanted to confirm what I said about a page back. I asked for newest batch replacement for RMA, telling CS I heard they had a new batch that was better, and so I requested that in my replacement. They said they would put it in notes. Got my RMA today, sure enough its the new version 312K! All you gotta do is ask, doesn't hurt trying, and it worked in my benefit. I told them I didn't want to waste anymore of Google's time and money and that sending me the new batch would be worth it for the both of us. Just letting you all know! Good luck, once again happy holidays!
[Nexus 5 General] mvelasquez87:
What color and size?

Nexus 5 Stock 4.4.1 (AT&T)

Unlocked Bootloader, Root, ART
[Nexus 5 General] nikeman513:
16GB black. I'm sure it doesn't matter though.
[Nexus 5 General] BlueandTrolled:
RMA'D a 16GB black on Saturday the 14th and ordered the same day

Play store receipt said ETA was 12/29

Got shipping email last night @ 9PM PST, shipment left Kentucky 4AM EST and was on my doorstep in the SF Bay area by 11:30AM PST

Shipment came from the Kentucky depot

Replacement phone was a 312K build with the tighter buttons.
[Nexus 5 General] jtwlbz:
I think there are more black 312 batch. I havent seen anybody reported white 312 batch yet
[Nexus 5 General] nimfa:
I think that everyone will be getting a phone from the new batch with the revised hardware, even you don't ask for it. That is my opinion, will se if I am right, coz I ordered a replacement yesterday
[Nexus 5 General] jtwlbz:
So you don't havr any button rattle at all?

---------- Post added at 06:47 PM ---------- Previous post was at 06:44 PM ----------

No my friend received 311 batch yesterday with worse button rattle
[Nexus 5 General] mvelasquez87:
I haven't heard any 32gb black 312's. I'm ordering my replacement tonight after I requested the new build. Gave them the same line about saving time and headache. Will post when I receive it.

Nexus 5 Stock 4.4.1 (AT&T)

Unlocked Bootloader, Root, ART
[Nexus 5 General] gidgiddonihah:
Google is plain awesome. Called in and just told the lady (who was very nice, conversational, and most importantly, spoke English fluently) that my Nexus 5 wasn't working properly. She never even asked what was wrong with the device. She just told me that we should get that taken care of as soon as possible. I told her my device was working well enough (it was also my only phone) to keep it until the replacement got there. She assured me that she could do that and all she would have to do is is put a hold in the amount of $451 on my card - 32GB Black + tax + shipping and I just needed to get the device to the UPS store within 5 days of getting my replacement. Total phone time was less than 5 minutes and my replacement was on its way. I have called several other times for different reasons and have been impressed every time.

If you are curious the original devices problems were:

VERY Rattly Buttons - Tapping the upper half of the screen caused it to rattle quite loudly. Kept getting worse too.

Finicky LTE coverage compared to other devices on the same network

Weird Vibration (same thing with the replacement - thinking its just a hardware design that I am not used to after my S2)

WiFi bug where it will disconnect from my router periodically and then reconnect after several seconds (think this is a router incompatibility as the replacement is plagued with this issue as well)

Dead USB Cable

New phone seems to have fixed the rattly buttons - they are much tighter and harder to press. I like this as I ended up accidentally pressing the power button in my pocket and butt dialing friends and coworkers. WiFi bug is still present which drives me nuts. As the device seamlessly transfers from my fast home network to a pretty solid LTE connection and then back to WiFi there is no data interruption. Also as it only happens for a few seconds even if I am watching video, little to no bandwidth is used but it still drives me crazy its disconnecting. The vibration feels the same so I think this is a hardware choice. It just feels loose compared to my old S2. Haven't had the replacement long enough to tell if it fixed any of the other problems so we shall see.

(Edit) Forgot to mention that my original model was a 311K, ordered the beginning of the month and the replacement is a 312K, ordered on the 10th.
[Nexus 5 General] DoesntPostAThing:
I ordered my replacement last night at ~8pm PST, just got a card in Google Now telling me it's been shipped already :D

It said December 19 at first, but it shipped at 5:40 Dec. 17! Along with my bumper case, of course.

Sent from my Nexus 5
[Nexus 5 General] jtwlbz:
I was worried about tighter button as you said. is it almost no feeback when you press?

so now when you tap the screen near the button no rattle any more? or still some rattle?
[Nexus 5 General] gidgiddonihah:
There is still plenty of feedback. I think I prefer these buttons compared the the original model. There is absolutely no rattle other than the almost inaudible rattle of the stabilization in the camera when shaken - which is unavoidable.
[Nexus 5 General] jtwlbz:
did you try to record video in quiet environment? say you are in the room and say mic check mic check and play video to see if you hear any static noise when you said?
[Nexus 5 General] gidgiddonihah:
Perfect audio recording as far as I can tell. How obvious is the static noise? I didn't have any trouble with the original model either.

For some reason Google Now wouldn't pick up my Nexus 5 shipments. Don't know why. Seems silly it has problems with Google's own system.
[Nexus 5 General] DoesntPostAThing:
The bumper case I ordered with it says shipped, but the Nexus 5 says pending with a tracking number displayed beside it. UPS shows the case as labeled but "not delivered to their facility" yet, but order processed. Nexus 5 is normal according to UPS and will arrive on Christmas Eve! :D
[Nexus 5 General] cas8180:
Just received my RMA email I was about to start the process when I noticed some fine print at the bottom

"UNDERSTAND YOUR WARRANTY COVERAGE

Additional charges up to the full price of your device may be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 5 packaging or visit*www.lg.com*for details on the LG limited warranty.

If you have any questions, feel free to reply directly to this email. Thank you for contacting Google."

I am just curious if anyone has been charged ant additional fees or has had trouble with the purchase amount being removed from their credit card. The guy on the phone that if they find that if the issues in my phone aren't covered under warranty that they will in fact charge my an additional full price charge and keep the old phone totaling of around 800 bucks plus taxes and shipping to possibly rectify my issues.
[Nexus 5 General] BirchBarlow:
Interesting, I called Google about this yesterday, I mentioned the loose power and volume buttons and asked the fellow about the new hardware revision and he said he had never even heard of it, and he told me whatever I've heard, it's all just rumors at this point. I don't know if he'd really never heard of it, or maybe they're just instructed to feign ignorance to discourage people from RMAing their devices over minor defects. I don't know, maybe I'll call again after Christmas. I got mine launch day, and I don't have the screen problems or the speaker problems, but I do have the loose buttons.
[Nexus 5 General] cas8180:
Exact same thing they said to me. I also asked of they could notate my account to request a unit from the 312k batch cause someone else in here mentioned that's what they did. And my guy said he couldn't do that either.
[Nexus 5 General] mvelasquez87:
My guy didn't know either and asked me what a build number is. He notated my RMA, case and account so anyone could see my request. I ordered last night and will be delivered today by 3pm.

Nexus 5 Stock 4.4.1 (AT&T)

Unlocked Bootloader, Root, ART
[Nexus 5 General] gidgiddonihah:
That is standard procedure with warranty services. Unless you dropped the device and there is visible damage you have nothing to worry about. I've heard of people accidentally breaking their screen when it shouldn't have broken and Google taking it back and replacing it, no extra charge. This is to just cover their butts if you break the device and want them to cover it for you. If they do charge you, just call Google and explain there was no damage to the device when you placed it in the box and there were manufacturing defects. They should be able to fix it for you. From what I can tell Google's service is amazing and I don't see any problems arising.

When I called they also pretended to know nothing about the revision. Lucky me I got the 312K model.

Edited to fix a Tapatalk posting bug.
[Nexus 5 General] acomp182:
I received my replacement 32rGB model which is 312k. Buttons are not loose at all but they feel a bit softer. Vibration feels a bit soft though. Not sure if this is normal.
[Nexus 5 General] FuMMoD:
I'm SOL for my RMA cause i don't have the cash for them to withhold while i swap out phones. Ugh
[Nexus 5 General] jtwlbz:
Black?
[Nexus 5 General] kantry123:
Guyz...if I don't buy Google nexus 5 from Google play...rather than I buy it from some retailer shop without a bill!

Will I be considered under warranty & will I be eligible for rma??
[Nexus 5 General] acomp182:
Yes.
[Nexus 5 General] matthewr87:
From what I understand all they do is put a hold on the funds on your credit card account. Your card is not actually charged. So as long as you have around $500 available credit on your card you should be good to go.
[Nexus 5 General] r0ck0:
How long after they receive the return does it take them to release the charge?
[Nexus 5 General] scouser_75:
That's what I thought too.

I had 3 RMAs and not a penny was taken off my card (other than for my initial purchase cost, of course!)
[Nexus 5 General] LiquidSolstice:
It doesn't matter where you bought it from. It's serial number is all that matters, and that will tell Google everything they need to know. They will first need to transfer the warranty under your name/google account, and then you can RMA. They will walk you through this process.
[Nexus 5 General] BirchBarlow:
If they pretended to know nothing about the revision, then how did you get them to send you the 312K model?
[Nexus 5 General] Khaiyan:
Hey, just a quick question to the folks who RMA'd their device. Did you receive an order (and/or shipping) confirmation after making the RMA purchase? I purchased my RMA, but on the status page for the order, it says "Closed". Is that normal? Thanks
[Nexus 5 General] abdel12345:
Mine said pending when I rmad and yeah I got a confirmation email too. You should call and make sure nothing's wrong