yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Accessories] s33squar3d:
Got my glas.t in the mail today, installed it and encountered the same issues as everyone else. Im going to give it a couple days and see if the bubbles go away but I'm not getting my hopes up.

I also got the email from Spigen, does anyone if we elect to get a replacement for our glas.t slim do we have to send in the defective one in immediately? or will we be able to wait until the replacement arrives before sending this one back? I ask because this screen protector is great, I'm using it with a Spigen Ultra Hybrid and I love the feel of it. Its almost like there's not even a screen protector on. It's a shame they are having some manufacturing issues, but the support they are providing has been outstanding.
[Nexus 5 Accessories] namurt:
anyone using the glas.t or glas.tr with a spigen slim armor case? bubble issues aside, i'm wondering how well either/or of these protectors pairs with the slim armor. i'm going to wait a few weeks to order both. hopefully that'll be enough time for version 2 of each to arrive, fixing the bubble and power button issues respectively.
[Nexus 5 Accessories] bigj480:
So are they requesting that we send back the defective protectors if we get a refund or replacement? If I can get a refund AND keep the protector (bubbles and all), I MIGHT do that. It's a tough decision. Mine is a little off center and bubbles, just trying to decide if I can live with it.

I'm using both, seems to work fine. The .tr protector looks like it might barely touch the case all around if centered or have a SMALL clearance. Mine is off center and still looks okay in that regard because the bevel hides it a little. I have no power button issues with my case yet. Actually, when I first put it on the power button was being depressed by the case, but after wiggling the case a little it settled into it's spot. I would just consider that part of installation, no issues. Buttons are supper easy to press. I do want to mention that the case does have noticeable corners/edges. That's not to say that it's rough, it's just not the case for you if you want something super smooth. The black case also is a bit like the back of the phone in that it shows fingerprints easily. Sorry if I went on about the case too much.
[Nexus 5 Accessories] Kwongger:
FYI:

SPIGEN has removed the Glas.t and Glas.tr from their site... Bummer!
[Nexus 5 Accessories] rdelfin:
I don't think Spigen is requiring for us to send them back the defective product in order for they to send us their revised (fixed) version. In the e-mail they sent us, there is no part in which they mention that replacements would be sent only for those who return the defective product first (what would they do with those returned, used, defective products? Melt them to make new ones?)

I think by just replying to the message stating that you are interested in a replacement (provided you included your order number that validates your original purchase) is enough. So we get to keep our phones protected with the "bubbly" protector until we receive the fixed replacement.

I think that's a fair deal and what Spigen has meant all along.
[Nexus 5 Accessories] markp99:
Ugh, applied the GLAStR. One large bubble near the bottom edge, and a couple small-ish bubbles elsewhere.

Will give it a couple days to "relax", then back it goes.

I'm hopeful this gets resolved as the touch quality is perfect. The rounded edges are perfect. If the defect is ultimately in the N5 glass, then I am not sure a solution is possible.

Maybe thinner, more compliant to variations in flatness, or more aggressive adhesive?
[Nexus 5 Accessories] s33squar3d:
I was thinking along the same lines as you. Or at the very least keep the bubbly protector on there and get a new nano protector when they come out, and then I've got a back up or something I can sell for a few bucks later on. It all just depends on whether or not they expect me to keep my phone naked for a couple weeks until they can send out the replacements. I am intrigued by the nano case, they look like they are even thinner then the slim protector. I like the slim protector though, if it wasnt for the bubbles, you wouldnt even be able to tell that there is a screen protector on there.
[Nexus 5 Accessories] mobileboost:
Mine has a large bubble at the bottom, but appears clear most other places. It's not as bad as the photo that was posted before. Are they saying it won't stay like this and it will get worse? Why is it happening?

Can I get a refund for it and just keep the defective one? It isn't quite as good as advertised, but it still protects the screen. :confused:
[Nexus 5 Accessories] inffy:
I ordered through thei ebay store the glas.tr and it is already shipped, so i guess its the defective version. Havent heard anything from spigen so I send them a message through ebay.
[Nexus 5 Accessories] mrvtec69:
i did the same!
[Nexus 5 Accessories] expertzero1:
your case comes with a screen protector so your good with protection
[Nexus 5 Accessories] mobileboost:
Thanks for the email. I emailed them as well asking for a refund.
[Nexus 5 Accessories] bryanlim05:
Ebay order and got the email:
[Nexus 5 Accessories] Notechis:
Same here. Fantastic how they act ...
[Nexus 5 Accessories] Carmine 001:
Alternatives to Spigen?

Enviado desde mi Nexus 5 mediante Tapatalk
[Nexus 5 Accessories] comminus:
I just received a refund for my glas.t protector via amazon.ca. :thumbup:
[Nexus 5 Accessories] Notechis:
They will make a new version ... Looking forward ...
[Nexus 5 Accessories] mrvtec69:
Just Recived my orignal order, anyone still got there TR slim boxes, to compare batch numbers, mine on the back has a white label that says DND301013
[Nexus 5 Accessories] henry_gale:
Besides the installation bubbles, has anyone noticed the protector lifting around the edges when using the GLAS.t or .tr with the Spigen Ultra Hybrid?
[Nexus 5 Accessories] Globespy:
Just stumbled on this thread.

Just received my spigen case and crystal clear screen protectors.

So you guys are saying that they don't fit/bad design?

I recall this being the case with the N4, their protectors were way to small and left a lot of screen unprotected.

If they screwed up again, I might just try not using a screen protector for once. They always end up with some issue or start to lift from the edges anyway.

And if the glass is the latest gorilla v3 which is supposed to be 50% better than v2 then do we really need a protector? I'm generally very careful with my phone and my case is the cushioned version with scratch resistant clear back panel.

I might just not bother as it's so nice without a protector.
[Nexus 5 Accessories] comminus:
The issues described in this thread only pertain to the glas.tr and glas.t protectors, not the plastic ultra crystal ones.
[Nexus 5 Accessories] malinois16:
My GLAS.t has no bubbles and is not lifting on the edges with the ultra hybrid. As alway though YMMV since it seeme\s I have one of the only .T's that is perfect and has no bubbles in the first place. :p
[Nexus 5 Accessories] sdchicken:
I have been reading through this thread the last week or so and just wanted to add that I received my GLAS.tr on Thursday and had the same issues as everyone else, two large bubbles at the bottom and a couple little bubbles near the top (none on the display itself).

While I was at work on Friday I used a couple binder clips and business cards to clamp where the bubbles appeared, and sat the phone near the exhaust for my laptop. At the end of the day the phone looked perfect, and still does a few days later.

I definitely recommend this protector, assuming Spigen works the kinks out so it works without the extra effort, it is the best style screen protector I have ever used.
[Nexus 5 Accessories] nukeluke:
Ordered mine last week (GLAS.t Slim) and received it today. Am having similar air bubble problems as others (although the majority of the complaints here are on the GLAS.tR Slim). Two bubbles, one 0.5" and one 0.25", at the bottom, and one 0.5" on the upper left would not go away nor shrink no matter how much I squeegeed and applied pressure.

Knowing that I had nothing else to lose with this protector, I removed it and re-applied it. Same result. I removed it once again and literally just washed down the sticky side with hot water. If the protector was not going to function as it was intended, I was going to make use of it as a temporary at least. There was still enough adhesive residue to make it stick, and interestingly enough, this time around the upper left air bubble disappeared and the bottom two shrunk, but were still big. Still not satisfied, I removed the protector and washed it once again, then re-applied it. The bottom air bubbles shrunk down to what you will see in the following pictures. I am going to see if the small air bubbles left disappear in the next few days...

I also took pictures of it with the SPIGEN Slim Armor for those who are curious. The two are a perfect fit. I like both products (how they look, feel, etc). I just wish the protector worked 100%.
[Nexus 5 Accessories] _untitled_:
found my replacement in the mail!

I'll be installing it later tonight or tomorrow morning. if anyone has a specific technique that he/she wants me to try, let me know!
[Nexus 5 Accessories] OTSS:
I have lifting issues with the plastic protector that comes with it...so I'm sure others are experiencing the same with the GLAS.t/tr
[Nexus 5 Accessories] djpharoah:
Has anyone heard from spigen about when to expect the next batches?
[Nexus 5 Accessories] mobileboost:
My glas.t is lifting on the lower right corner, but only a very small amount. Thankfully I'm running the slim armor case with it, so nothing gets caught on it. It might allow it to work longer. I have a bubble on the top and at the bottom, but ti's off the display part.
[Nexus 5 Accessories] pholocity:
I noticed the glass on the Nexus 5 at the bottom has to surface irregularities in it. I haven't read all the posts but I would imagine that this is the reason why some people (including myself) will get these air bubbles when this is installed.
[Nexus 5 Accessories] MrPhilo:
Wish I read this thread before. I ordered this straight away when I purchase my Nexus 5. I thought I was cracking up when I couldn't get that bubble at bottom away on the right. But seems like quite a few has the same problem. Anyone else whose ordered from Amazon keep2case of something asked for a refund?
[Nexus 5 Accessories] usmanmh_10:
i have ordered from ebay uk sgp spigen or keepincase as they are know applied the tr slim and same problem 2 big bubbles at the bottom and one at the top.

i have emailed pics to support@spigen.com and support@keepincase.com as well sending ebay messages not recieved a response as of yet but i am going to try the 2 above methods

clamping with business cards and maybe wet and reapply.
[Nexus 5 Accessories] sdchicken:
I will try to attach some pictures if anyone is interested.
[Nexus 5 Accessories] usmanmh_10:
how long did u leave the clamps on?

did you apply clamps to top of the phone as well as the bottom?
[Nexus 5 Accessories] sdchicken:
It was about two hours on the top and four hours on the bottom. The top started out with much smaller bubbles. I only used the business cards to prevent any marks showing up, and it worked wonderfully.
[Nexus 5 Accessories] Peanuts.:
Bloody USPS & AusPost!!! Ordered my GLAS.tR since 3 Nov. And just got a notification saying item was delivered 11 Nov at 5pm...its 11pm at the moment and I was home since 3pm. Either their liars or their thieving liars! :mad:
[Nexus 5 Accessories] shrewdgeek:
Hi,

Even i ordered from the same ebay UK store.I will receive on 15th as i am overseas and i guess mine is also defective.Will they provide a replacement ?

Keep us posted with any reply you get for the emails...
[Nexus 5 Accessories] lpforte:
Does anyone know who we are supposed to email about a replacement or refund? I received the spigen customer service email with the instructions to request a refund or replacement, but everywhere it mentions to contact them it literally says [e-mail address removed]. Not exactly helpful if you don't even provide contact information.
[Nexus 5 Accessories] AdamLeonard:
I have the Spigen CLAStR Slim and am not happy with it. I can't get it to fit perfectly. My impression is that it is about a millimeter too tall and you can't quite get it lined up top to bottom. I've pulled it over and retried a couple of times but no matter what the bottom of the shield has just enough contact with the raised lip around the phone screen that it will not seat properly.

If I could get it to fit, I'd love it because it does not have the series of dots embedded in it like the one I got for my S3 from some other company.
[Nexus 5 Accessories] imstill@g:
Fit is perfect and I mean perfect, but it's not up to par with the phone. It's a known defect, which is going to be replaced with a nano version in order to correct the issues you and pretty much everyone in this thread has reported.
[Nexus 5 Accessories] lJesseCusterl:
Put my glas.TR on and I have a very, very minor bubble on the top left and a bubble that's about a 1/4 inch in diameter on the lower right. Nothing that I'd consider a deal-breaker considering Spigen has already reached out to offer a replacement or refund. And mine fits absolutely perfectly with the Ultra Hybrid cases I purchased, as well as the Supcase Unicorn Beetle case I ordered in a panic.

Going to keep my Clearplex in reserve as a just-in-case screen protector should the worst happen to either Spigen glas.TR screen protector.
[Nexus 5 Accessories] david4533:
Anyone who ordered through amazon get a reply to their emails?
[Nexus 5 Accessories] comminus:
Yes. I contacted Spigen via Amazon and have received a refund.
[Nexus 5 Accessories] garyHal:
Did you have to send your defective one back?
[Nexus 5 Accessories] comminus:
Nope. I received a message apologizing for the product issues and was told I would get a refund. About 30 mins later I received an email from amazon letting me know a refund had been processed for my order.
[Nexus 5 Accessories] mobileboost:
When you sent the email from ordering from amazon did you receive a reply. I still have not revived one.
[Nexus 5 Accessories] crazykefka:
Just got my email a few minutes ago.

I decided for a refund for my tR. I'll wait for the nano slim instead.
[Nexus 5 Accessories] comminus:
I sent my email on Friday night and received a response on Sunday morning. I ordered from amazon.ca, I'm not sure if that makes any difference though.

---------- Post added at 09:17 AM ---------- Previous post was at 09:16 AM ----------

Has there been any official word on nano slim? Or are we just hoping?
[Nexus 5 Accessories] RankWinner:
THE Housapi

Would the Neo Hybrid case still fit using the glass screen protector? I'm already using a Neo Hybrid, which I like, and I'd also like to get the glass protector but it'd suck if it makes the case not fit any more.

If this has been already answered, sorry, it's quite a big thread :p
[Nexus 5 Accessories] crazykefka:
Well, it's supposed to come out in a few weeks time, per the email I got from Spigen via amazon -

"FOR A REPLACEMENT:

We will be releasing the New GLAS.t and GLAS.tR Nano tempered glass screen protectors within the next few weeks and we would like to send these as a replacement for your GLAS.t or GLAS.tR Slim when the New Nano Slims are available. "

So yeah, I'll guess I'll hold out for that one.
[Nexus 5 Accessories] comminus:
Thanks for posting that! I'm definitely going to hold out for the nano slim. The edges on the glas.t chip far too easily.

---------- Post added at 09:31 AM ---------- Previous post was at 09:30 AM ----------

FWIW the glass protectors fit the neo hybrid case perfectly.
[Nexus 5 Accessories] TecQuality:
Have you tried to reapply the protector? I know that is possible reuse it.
[Nexus 5 Accessories] wormbaby11:
I have not, but I don't think it would help. It's the whole left bottom corner for me, about 1/2 inch. When I press on it, it disappear, but comes back as soon as I let go.
[Nexus 5 Accessories] TecQuality:
Can you post a pic? Thanks :)
[Nexus 5 Accessories] _untitled_:
here's mine

i.imgur(dot)com/55yo3Bu.jpg
[Nexus 5 Accessories] gsrrr:
here you go
[Nexus 5 Accessories] wormbaby11:
Pretty much same spots as mine, but yours is so much smaller. :crying:
[Nexus 5 Accessories] _untitled_:
thanks, gsrrr!

yeah, it's pretty interesting how our bubbles are in the approximate same locations. did you buy the screen protector before the nexus 5 came out? perhaps there was an issue with the protectors shipped out before release...

and my screen bubbles may be smaller, but it still ruins the whole new phone effect when my friends ask to see it :laugh:
[Nexus 5 Accessories] Watcher07:
Identical issue on mine. I emailed the company via the website but haven't heard anything back.
[Nexus 5 Accessories] TecQuality:
Try send Spigen the pics and tell us what they say :) i bought one too ...
[Nexus 5 Accessories] wormbaby11:
I bought the protector on 11/2/13. I know what you mean. I'm leaving for Hong Kong in a few days, and that means I'll have to live with this until I come back from the trip.

---------- Post added at 11:14 PM ---------- Previous post was at 11:12 PM ----------

I have sent them an email with the attached picture, we'll see what they have to say.
[Nexus 5 Accessories] _untitled_:
I've sent Spigen an email with the picture as well as a link to this thread. Can anyone else having this issue post images on this thread so if they open it they have a wider sample of data?
[Nexus 5 Accessories] rdelfin:
I bought both Spigen's case (slim armor $23 with shipping) and screen protector (slim galss.tR $35 with shipping) and I can't quite overcome the guilt of having spent 3-ten & 1-five bills for a damn screen protector, that is more than ten bucks more expensive that a case... damn.. am I alone with such guilt?
[Nexus 5 Accessories] TecQuality:
3 customers with the same issue? and no reply from Spigen?? fvck now i'm worried about mine ...
[Nexus 5 Accessories] wormbaby11:
Just got an email from Spigen asking for my order number.

---------- Post added at 11:38 PM ---------- Previous post was at 11:36 PM ----------

I feel the same way. It does feel really good, same as a naked phone. I'll be very happy with this if the adhesive problem can be solved.
[Nexus 5 Accessories] _untitled_:
no reply for me yet...

Same here. I love the tapered screen edges that just "roll" onto the edge.
[Nexus 5 Accessories] TecQuality:
good mate, keep us updated :)
[Nexus 5 Accessories] AHomelessGuy:
my TR screen protector hasn't shipped from Amazon yet...kinda thinking of canceling for now because this might be a defect with the first batch or so.
[Nexus 5 Accessories] spicydicy:
They will adress the issue, probably send you a replacement right away.

Just wondering, did you apply it top to bottom and press down like you would a plastic protector? I know with my other glass ones I had to lay it down flat on the phone, and then push the bubbles to the middle of the screen where there was no adhesive.
[Nexus 5 Accessories] custo:
Not so sure about that. I had a horrible experience with Spigen with my S4 glass screen protector. Took them over a month to fix the issue...
[Nexus 5 Accessories] b.spec:
I received this reply from contacting Spigen via Amazon.ca. Nothing new to add really, but nice to know they're just giving refunds rather than asking us to send them back:
[Nexus 5 Accessories] AceKingNYC:
I had to email Spigen directly two times and received a response, albeit, an automatic response saying they received it and will cotnact me back..Hoping they won't take too long to reply but I also know they're probably flooded with emails.
[Nexus 5 Accessories] Peanuts.:
I finally got my GLAS.tR. Apart from the bubbles. Has anyone else notice touch sensitivity is less? Most noticeable on the edges. E.g bring the keyboard up & press the caps lock/enter button, since they are near the edge
[Nexus 5 Accessories] rob151515:
Just tested and I don't seem to have any sensitivity issues...
[Nexus 5 Accessories] Jimmy2u:
I ordered ArmorSuit MilitaryShield screen protector from Amazon having life time replacement guarantee....i have used the Armour screen protector earlier also and I like their quality....so hoping to find the similar kind of quality again......
[Nexus 5 Accessories] *child:
Installed my .tr and have the air bubbles just like everyone else and my refund is being processed.

It's too bad because, of all the screen protectors I've used, the GLAS by-far feels the best. The GLAS is less flexible than other screen protectors and Nexus 5 surface is imperfect so the GLAS cannot bend into the depressions to adhere properly. Perhaps they just need make the GLAS more flexible or use a stronger adhesive.

If they work out all the problems, I'd highly recommend waiting for the GLAS.t Nano.
[Nexus 5 Accessories] AceKingNYC:
AGREED! for me, on the right side buttons tho - primarily send and the backspace button. I thought my screen was slightly defective but prior to putting it on I had ZERO touch screen issues.
[Nexus 5 Accessories] *child:
Air bubbles that increase the distance between your finger and the screen will definitely make your screen less sensitive.
[Nexus 5 Accessories] JollyFrolic:
For those that ordered and had to pay shipping.

Refunds:-

Are they processing FULL refunds including the shipping cost?

Replacements:-

Those asking for replacements, are you being asked to pay for shipping?

Please include store (official site, Amazon or eBay)
[Nexus 5 Accessories] Watcher07:
I ordered my .tR from Amazon. I ended up shipping it back before they admitted any fault and had to pay to ship it back to them. It's unclear what they're going to do as any communication anyone is getting is purely automated. I haven't gotten the refund and emailed them asking for a replacement, so we'll see what happens.
[Nexus 5 Accessories] comminus:
Amazon - refund did not include shipping. IMHO this makes sense since the shipping wasn't defective. I'm sure that will be a wildly unpopular opinion. ;)
[Nexus 5 Accessories] th3xeroeagle:
got mine today, same issue contacted them for a replacement or refund for both protectors
[Nexus 5 Accessories] Wbroshea:
Depends on how you look at it. You look at it as you paid for them to ship something and they did and there was no shipping damage. So they satisfied their end of the agreement. I look at it as I paid them to ship a specific item. That specific item was claimed to function in a certain manner. It didn't thus they effectively did not ship the correct item. Thus I say shipping was defective.

Just my two cents, not trying to start argument or anything.
[Nexus 5 Accessories] b.spec:
Ordered through Amazon.ca and was able to have my shipping refunded only because there was a short period of time where the GLAS.t qualified for free shipping and I complained to them about it. So I guess in the end I received a full refund.

What I don't really like is that we will have to re-purchase the Nano, which I'm guessing will be more than the Slim based on a part of the e-mail I received from customer support:

Oh well, here's hoping I can figure out a way to somehow get my original screen protector to fit nicely.
[Nexus 5 Accessories] busab:
Just received this from Spigen. Glad I don't have to send the old one back.

NOV 12, 2013 | 02:05PM PST

Avery replied:

Thank you so much for your response!

We have put your name and order number on our replacement waiting list!

You will receive your replacement GLAS in the mail as soon as it is available within the next few weeks.

You do not need to send us back your GLAS product, a replacement will be sent to you automatically.

Again, we apologize for the inconvenience and we thank you sincerely for choosing to stick with Spigen all the way!

If you have any other questions, please feel free to contact us back.

Best Wishes,

Avery

Twitter: [MENTION=947063]spigen[/MENTION]Support