[Nexus 5 General] -Summit:
My Nexus stolen *twice* while being shipped via UPS

First post here. The Google Nexus 5 phone that I have ordered is missing (stolen) twice while being shipped via UPS. Apparently, I'm not the only one this has happened to. Hopefully, responsible person(s) at UPS and Google take action to get to the bottom of this and correct this situation.

My first phone was set to arrive on Dec. 9th. It was showing "On vehicle out for delivery" on the UPS website. I watched the UPS website and my front door like a hawk that day. No phone was delivered. Contacted UPS. They said they re-scheduled the delivery for the next day, Dec.10th. No big deal, I thought. I can wait another day. Same thing happened the next day. No phone was delivered on the second delivery day. Contacted UPS again. This time they told me to contact the shipper - Google - and ask Google to open an investigation. Contacted Google. They are aware of this problem. The customer service rep over at Google was super helpful. Got me setup with a replacement order. The second phone was scheduled to be delivered on Dec.13th. Same thing; I watched my front door like a hawk. NO delivery of the phone. Contacted UPS during that day to make sure there are no "exceptions" from their end. UPS assured me that my package is "On vehicle out for delivery" that day. When I asked the UPS rep why wasn't it delivered when the UPS website says it is "On vehicle out for delivery", I was told it happens due to the Holiday Season delivery rush. OK. I thought give them a break. Keep in mind this is my second Nexus 5 phone that says it is "On vehicle out for delivery" and it still didn't show up.

Unexpectedly, I got a knock on my front door from a UPS delivery person yesterday, Saturday, Dec.14th. The UPS delivery person was holding a box that matched the tracking number of my phone shipment. The UPS delivery person tried to deliver the phone to me and when he handed me the box, it was totally light. Like. Empty Box light! I can clearly see that the box had been tampered with and it had tape all over it. I told the UPS delivery person that there is nothing in this box. I asked the UPS delivery person where is my item & he said he doesn't know. I told the UPS person I will

absolutely not

accept this delivery. I asked the UPS delivery person, is he seriously attempting to deliver an EMPTY box that is obviously taped back up? He looked at me like I had three heads! I couldn't BELIEVE the audacity of the UPS delivery person to actually attempt to deliver the empty package to my house! I was seconds away from calling the police! When I first opened my front door, he looked like he had just seen a ghost! The UPS delivery person actually walks up to my house, with an EMPTY package that was sealed back up, with a clear intention of just leaving the empty package at my doorstep. I asked him if I can take pics before I hand him back the package. He said no problem. So I took two pics of the package & I refused delivery. That's the shoe of the UPS delivery person in the pics. While I was visibly upset, I thanked my lucky stars at this point! Can you imagine what would have happened if I wasn't home and that empty package was just left at my doorstep? UPS would simply state the package was delivered! Who would believe me?

Called Google up less than a minute after the UPS delivery person left. He didn't even start his UPS delivery truck back up to leave. I told the Google Rep what had just happened. She was totally speechless! Things do get lost or stolen from time to time while being shipped, but this was crazy! The Google Rep was very helpful. I spoke with the Google shipping department and I was informed to call UPS as soon as I get the tracking number from Google and let UPS know that I will be picking up the package from their facility. I asked if it can be delivered via another carrier/shipper and I was informed UPS is the only shipper that they use. It will be my first time going out of my way to pick up something that I have already paid to be delivered at my house. I paid for both shipments as 2nd Day Air delivery.

By the way; at this very moment, my original shipment scheduled to be delivered on Dec. 9th via 2nd Day Air is still showing up as "On vehicle out for delivery" on the UPS website.