yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] sluma:
I received my nexus 5 today, it's the new 311k revision(manufactured in November). I got a dead pixel right in the middle of the screen. My question is would this lead to further dead pixels down the road?
[Nexus 5 General] PsychDrummer:
This is what my email said, "Return your defective item promptly to avoid being charged for this order. Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged." I mean, I kind of want to use the phone for a day or two to make sure nothing is wrong with it...considering how many people in this thread mentioned having to RMA more than once.
[Nexus 5 General] ggoomani:
Well to provide some perspective. I ordered on 10/31 and just now got a "will ship on 11/22" status.
[Nexus 5 General] nikeman513:
Yeah, without dates of filing and when shipped. That's the purpose of this soo Idk why you can't grasp this concept... Please stop acting irrational and changing this threads original intention.
[Nexus 5 General] f1ip:
Got an RMA email, for stuck pixel and NFC issue.

they sent me an email with a link for a Replacement Order.

1:06pm cst

Proceeded with the order and got a receipt 1:18pm cst

--

well currently the order status is

Leaves warehouse on

11/26/13
[Nexus 5 General] flamingsamurai:
RMA with an issue where the rear camera could not be detected.

Called at 7/11 3:39pm

RMA Submitted 7/11 4:07pm

'Order Has Been Shipped' Email 7/11 7:11pm

Estimated delivery is Monday, and they have scheduled to have a courier pick up the old phone also on Monday.

Really crazy fast. I was told by the guy on the phone that the replacement phones come from a separate pool to the Play Store phones, so that there would be little to no wait time. I assume that the process is that they keep 1 out of 20 or so phones manufactured for RMA purposes or something along these lines.
[Nexus 5 General] RedBlueGreen:
Waiting for email so I can RMA it.

One question.. If the wait is 2-3weeks for some.. are you still able to keep your current phone until they send you the new one?

Will edit this post when I get the email to RMA it.

EDIT:

Had a bit of bother trying to order my RMA.. my fault anyway. Reached my credit limit.. had to raise it. Says declined on the "My Orders" tab but if I click on "info" under declined it shows pending and im able to cancel it.. plus i got an email saying it went through. Called Google to double check and they -think- its ok. Will wait and see

Ordered replacement @ 07/11/13 1:34 PM - shows as pending

Also says on the email if it doesnt arrive within 5 working days to contact them but it also says on the order "Leaves warehouse on 11/12/13" - I'm from the UK so i don't know if thats 11th dec or 12th nov -.-

Will have to wait and see.
[Nexus 5 General] jaggyjags:
Dust behind the screen. Just ordered the replacement. 3/4 weeks for shipping. (not true, right?) Thank told me they will be sending it in a day box two.

Will keep the defective one until I get the new if this is the case. If not I will cancel the order and keep the old one, not worth the wait.
[Nexus 5 General] f1ip:
I'm keeping mine, until I get the replacement in.

This is from the email instructions sent to me.

First, you must insert the attached Return Merchandise Authorization form into the shipping box. Next, attach the pre-paid UPS label to the shipping box and send the damaged device back to us using any UPS Authorized Shipping Outlet. You can do this as soon as you receive the replacement device or before you receive the replacement, provided you have a suitable return packing box. Google will cover return shipping costs provided you use the attached UPS label.
[Nexus 5 General] jaggyjags:
[MENTION=614430]f1ip[/MENTION] but shipping time is 3/4 weeks for mine. RMA stock are different, right?
[Nexus 5 General] Deeco7:
Just curious, say you had a fault with your black N5, you RMA'd and gave a note or told them to give you a white version instead...would they comply?

via Nexus 4
[Nexus 5 General] samven582:
Same here. My RMA will be shipped out on the same day
[Nexus 5 General] RedBlueGreen:
-On my email it says if the replacement isnt here within 5 days to contact them

-I have to return it within 21 days otherwise i may be charged

-I have to wait till i receive the phone because they are including shipping information for my faulty one.

-It shows "Leaves warehouse on 11/12/13" I'm from the UK so that is 11th December... unless they messed up some how.

We will see.

btw i updated my original post with more information.

Most likely not.
[Nexus 5 General] Confused_Cheese:
Ordered Friday the 1st, Received on the 4th. RMA'd on the 5th (email came through while speaking to the guy). On google play and in my new order it states:

Dispatched from warehouse on

08/11/2013

I'm in the UK. Hoping they ship to their estimate as I'm scared of damaging this one before I get the replacement!
[Nexus 5 General] maxal:
How long is the guarantee on our new Nexus 5 ?
[Nexus 5 General] RedBlueGreen:
If you have a legit fault with your phone I'm pretty sure it goes up to 1 year to RMA it... that is with Google at least.
[Nexus 5 General] chillaxnphilx:
Device: Nexus 5 32GB White

Issue: 2 black specks which could either be dust underneath the screen or dead pixels

CALLED: Nov 5 @ 1:26 AM CST

RE-PURCHASE: Nov 5 @ 5:00 PM CST

SHIPPED: Nov 6 @ 4:40 PM CST

Update:

OUT FOR DELIVERY: Nov 7 @ 8:09 AM CST
[Nexus 5 General] jaggyjags:
Asked for returning money and repurchased?
[Nexus 5 General] jaggyjags:
I'm on a similar situation but I'm not sure if this is November or December they are talking about. Don't want to send the old before I get the new one.

Please tell us tomorrow if they sent you the phone.
[Nexus 5 General] chillaxnphilx:
Hey, sorry for any confusion. When I put repurchased I meant the regular RMA process. Basically they sent me the link so that I could "repurchase" the replacement so that they could hold my funds until I return the old device. I should be receiving the new device today with the return slip and instructions on returning the old device. Hope this cleared it up for you.

BTW this went a lot faster than I expected! Hopefully the new device is flawless or at least has a flawless screen. Buttons I can deal with.
[Nexus 5 General] Confused_Cheese:
If you're in the UK that should be the 12th of November. I copy and pasted my date from the play store page and unless Google have a time machine they're UK format dates. I was burnt badly on shipping estimates with the N4, so I'm a bit cynical over these ones.

I'll try and reply to your post when I get a shipping email!

---------- Post added at 05:08 PM ---------- Previous post was at 05:05 PM ----------

Actually, if you go to https://play.google.com/store/account mine says:

Leaves warehouse by 8 November 2013.

Nice and explicit, Assuming yours should do the same :good:
[Nexus 5 General] euki69:
Got my Nexus 5 on the 5th of Nov. Had to RMA it because there were gaps on the backing. Top right corner down to around the sim tray, and also a gap on the bottom left corner. I've also been told by two people they can't hear me well during a phone call.

RMA'D around 10:40pm 11/6 EST

Got an email receipt 10:56pm

White 32gig 2-3 week shipping

ETA: Nov. 22

I'm really hoping they do have a separate pool for RMAs and we'd get it sooner.
[Nexus 5 General] aletto:
Can you post that mail? Or anyone else with 21 days?
[Nexus 5 General] Agent_Adodas:
Well, no one can actually know that, its electronic device and like all electronic devices its got a life if its own.

i got also 2 stuck pixels but im not RMA'ng it, they are almot unnoticable. i never had any screen of some sort that pixels were "dying" after a while.
[Nexus 5 General] joebobjoe:
Earpiece buzz RMA after 15 days?

I just opened my Nexus 5 (after the 15 day period) and just made my first call. The earpiece buzzes like crap whenever the person speaks or the ringer rings. So annoying! Will Google RMA it?
[Nexus 5 General] mrjeff2:
I RMA'd for this reason
[Nexus 5 General] kbbbkk:
Called them on Friday. Got the same schpeel. We're back ordered and currently there is a high demand...etc...etc.

But later in the night I got the e-mail that it's been shipped! Will get here Monday! I just hope there aren't issues with this one as well. Cause this is a hard game to play now :)
[Nexus 5 General] anthonyly:
Got Rma, they decline my debit cause im sure hela broke aftetr nexus 5 (student life). But gave me confirmation email that it will ship in 2-3 weeks

(this was a few days ago) So maybe ill get a free nexus 5
[Nexus 5 General] threev:
RMAed on 17 November for terrible battery life and overheating. Got a new one 25 November. Seems good to go so far.
[Nexus 5 General] evonc:
Called yesterday to start an RMA for dead pixels. Got the email within minutes and placed RMA order. Order was confirmed immediately and I got an email today with tracking number with deliver by date of 28th November. Quite impressed with Google Support.

Sent from my Nexus 5
[Nexus 5 General] td32:
So the device i sent them back should arrive at the google tomorrow.

Do you guys know how much time does it take so that they release the deposit that i can rma once again?
[Nexus 5 General] JoyrexJ9:
On my THIRD Nexus 5 here, first two returned via RMA.

The second device required no update when I got it (I guess it was from a later, newer batch), but the third one did require the software update (as did the first) - seems like pot luck.

Fingers crossed this one hasn't got the ****ty motor like the first two. At least it arrived super quick (next day after filing the RMA)

---------- Post added at 04:22 PM ---------- Previous post was at 04:18 PM ----------

On my THIRD Nexus 5 here, first two returned via RMA.

The second device required no update when I got it (I guess it was from a later, newer batch), but the third one did require the software update (as did the first) - seems like pot luck.

Fingers crossed this one hasn't got the faulty motor like the first two. At least it arrived super quick (next day after filing the RMA)
[Nexus 5 General] LoRd_LyKoS:
I received my 3rd phone today. And I have 1 dead pixel/dust in my screen.

I am thinking about RMA, but the problem is that I have not enough money to do that (why should I pay for a Google's fault?). As I am from Spain and I am actually studying in the USA for a year, I am thinking about asking for a RMA on May. I mean, my Nexus 5 is in Spain (I bought an european model), and I will go home for Christmas and I will come back to the USA until May.

Can I ask for an RMA on may (supposing that the Nexus 5 is in perfect conditions but only the dead pixel is present)? Or I won't be able to do so?

Thank you!
[Nexus 5 General] scandalousk:
You can RMA for 2 years in Europe. As long as it's a factory defect you'll be able to send it back.
[Nexus 5 General] td32:
just got my second rma today.

Leaves warehouse in 3 - 4 weeks

I hope this is part of a new improved build.

EDIT:

Just got mail. "order delivered"

Uhhh they were fast!!!!
[Nexus 5 General] jeffreii:
First RMA today. Screen starting to go crazy - crazy screen distortion and eventually requires a reboot if I don't power it off and let it rest.

http://xdaforums.com/showthread.php?p=47994847

Spoke to Google rep today. She told me that I needed to try some things before they could RMA...like a reboot. LOL. If that doesn't work, she told me to try a factory reset. I tried to explain to her that the screen distortion was happening even in the bootloader/recovery...so what difference does it make if I factory reset? If it's happening at the bootloader level, a factory reset is not going to help!

Anyways, I did the factory reset just to appease her. Distortion happened immediately upon boot. I emailed her again to tell her and she responded with an RMA package.

I placed my order for my replacement phone and immediately got a confirmation with a "Leave warehouse by December 11" note. Hopefully I get the same treatment the rest of you have and get a shipping confirmation by Monday.

Also, when I placed the replacement order, there was no clear indication of which shipping method I should pick. I decided to go with the 1 day shipping just because it was only like $8 more than 3-5 day ground. After placing my order, the email I received stated this:

"You’ve ordered a replacement from Google Play. The replacement order will appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances."

I will post a reply here when I get a shipping confirmation!
[Nexus 5 General] mark1s:
First RMA today after 5-6 Android phones that never had any problem.

The phone will be shipped before december 4th.
[Nexus 5 General] jeffreii:
Just received a shipped notice + tracking number (UPS) for my replacement phone. I placed my RMA order yesterday (Saturday) at about 6PM EST. It's Sunday so I'm not really thinking it actually got shipped yesterday, but at least I can be pretty sure it will be shipped early Monday and arrive by Tuesday.

Meanwhile my order still shows "Leaves warehouse by Dec 11" on Google Play - even though there's a tracking number on the details page.
[Nexus 5 General] chobie:
Filed for an RMA today because of my notification light not working.

I asked when they plan to ship device. Rep said after inspection of my sent defective unit, even after pointing out that others are sending their units later even if the replacement has already been shipped. How does this work?

Im from Australia.
[Nexus 5 General] abdel12345:
OK so I was planning on RMA ing my nexus 5 (white 16 GB) in a month or two so I can wait and see if there are less issues. But I'm still within my 15 days and thought it'd be better to do it now while there are no questions asked. My phone has the rattling power button (more than what should be allowed, it's pretty loud). I fixed this with a case but it will lower the resale value. Also I have the cricket vibrate sound when using soft keys and keyboard. I just wanted to know a couple things.

1. Can you RMA as many times as needed if the replacement isnt any better?

2. If the replacement is worse can I just send back the replacement and keep the original.

3. I saw that you don't have to send it back until the new one comes and you send it in its box. Is this true because it seems there are different results with this? And they don't charge you unless you fail to send back the old one right? Or do they charge you until they recieve the old one then refund it?

4. Should I try RMA ing now while I'm within the 15 days or will it be fine if I wait longer since it's supposed to have a year of warranty. I'm worried that they won't accept it for some bs reason.

I know that's a lot of questions but if anyone can answer please do. Thanks :)
[Nexus 5 General] jeremykersh:
you should be able to as long as you are within 15 days of receiving the phone.

yea but then you may be unable to do it again, outside of factory warranty

yes you can use the box of the new device just remove all old labels first. they don't "CHARGE" your card but there is a hold until they receive the defective unit back. (for me its the same as its my debit card) If you do not send back the defective phone the hold will become a charge.

do it now if your not happy the manufacturer warranty is much more limited
[Nexus 5 General] abdel12345:
Thanks a lot for answering all my questions. I'm actually happy with my phone but I feel like if I want to sell it later in a year or two it'll be harder because of the small issues so I want to make sure everything's fine. I'll take your advice and do it now. I still have until Friday so I'll try in a little or maybe tomorrow.
[Nexus 5 General] abdel12345:
I just successfully got an RMA order done and it should leave warehouse by December 11th. I hope the new one doesn't have any issues or at least not more than the one I already have because then I'd be stuck with that one until I can get another RMA device.
[Nexus 5 General] jeffreii:
Awesomeness. RMA order placed Saturday at 6PM and this morning UPS is showing it's out for early delivery today.

Meanwhile, Google Play still says "Leaves warehouse by Dec 11"! lol
[Nexus 5 General] thegtfusion:
mine gave SOD's on the charger, random reboots. stock unrooted, locked bootloader. tried some factory resets, didnt help. in only used 1 app while testing for sod and reboots, which was whatsapp (im sure it doesnt cause the issues XD ). sent it back. (no google play here in holland... )
[Nexus 5 General] 95Z28:
I called for an RMA the day I received mine due to having an extremely noisy vibration motor, 2 dead pixels and a rattling power button. I'm relieved to say, upon inspection of my replacement (32GB black), the new one is much better. Vibration still works good, but no longer noisy, power button doesn't rattle when I touch the top ⅓ of the screen, and no dead pixels.

The new one does have minor light bleed at full brightness with a solid dark colored screen, but nothing that I should ever notice in regular use so I'm happy.
[Nexus 5 General] jeffreii:
As expected, my replacement arrived early this afternoon. Quite awesome of Google to get it to me this quickly. Ordered Saturday at 6pm, arrived Monday shortly after Noon.
[Nexus 5 General] jimburke57:
You're lucky. I placed my RMA on Thursday, received tracking info yesterday, and it still has not been updated with any relevant info.
[Nexus 5 General] jeffreii:
Did you request overnight shipping?
[Nexus 5 General] jimburke57:
No I didn't, but that shouldn't effect the processing time. I'm not complaining, mainly jealous.
[Nexus 5 General] jeffreii:
Well UPS was closed Thursday & Friday for Thanksgiving. They also do not do Ground service on Saturday...so if you didn't select overnight or 2-day, it would have been stuck until today!

They probably issued the tracking info yesterday, UPS received it today, and never updates it until the first day after receiving it. You should see your info tomorrow morning, first thing.
[Nexus 5 General] dazz87:
Just wondering about the days you need to return your Nexus when your replacment shows up. I just got my replacement today, and I am going to put it through its test. I heard that the return Nexus has to sent out (UPS) is 5 calendar days. Just want to make sure it has to be in the ups system before the 5 days or does it need to be in Google hand (Texas) in 5 days? Just want to make sure I dont get charge twice for it. Thanks
[Nexus 5 General] td32:
From what i learned from my 2 rma's, google is not that strict on those limits, so don't worry.

On the first rma on the mail it was specified. (ship the device not after 7 days from the moment this mail arrived)

On the second rma on the mail it was specified.(ship the device not more than 5 days from the moment you receive the new device)

So as you see they aren't that strict on timelines.

On both mails was specified that the deposit is freezes for the first 21 days following the rma order, then if the device hasn't arrived yet at google they will charge that deposit.

On the first rma google unfreeze the deposit the same day the device arrived at their center.
[Nexus 5 General] finalhit:
Hate to be the "are we there yet" guy but has anyone received any shipment confirmations for the black 32gb for today?

I hope they didn't go out of stock.

How long does a typical turn around take. I ordered my replacement with 1 day shipping.
[Nexus 5 General] dazz87:
Yeah on my email it stated 5 days. So I was hoping that I could drop it off to UPS on Friday which is the 5th days Thanks
[Nexus 5 General] abdel12345:
I just got an rma and the power button is fixed but the vibration is so bad now. What the hell. It sounds like a motor
[Nexus 5 General] NYCguy2020:
Is it a 310k or 311K model??!
[Nexus 5 General] imneveral0ne:
How do you tell, and what's the difference?
[Nexus 5 General] abdel12345:
311k. Just like the first one I got. They were both 311k models. The rma I got has much less light bleed and no rattling power button but the vibrate is so loud it's terrible. Every time I touch the keyboard or soft touch keys it makes a loud motor sounding obnoxious sound. Theres no dead pixels or anything so if the vibration worked normally this one would be perfct and id keep ot for sure. But i just called for another rma and they said it would be sent out as soon as I ship the first one I got and send them the tracking number. I was surprised the customer support actually helped and got my problem solved in like 5 minutes while the first time it took a while. Maybe it's because I played the vibration for her over the phone and she heard the problem for herself lol.

Wow that was a lot longer than I meant it to be. :p
[Nexus 5 General] Maritime:
how long after the call does google send the rma email? they told me they will send it within 30 minutes, but I still haven't received any email.
[Nexus 5 General] abdel12345:
I got mine within 5 minutes.
[Nexus 5 General] ankitkhedekar:
30th Nov : found a stuck pixel

1st Dec: Initiated RMA

4th Dec: Bluedart pickedup my device

5th Dec: Device delivered to destination

what next??

And how do you track the status of your RMA. I have seen some people here posting estimated delivery timeframe. How to know the estimated delivery time.
[Nexus 5 General] DJPrelude:
Strange. In the United States we receive our replacement before we send back our old one

---------- Post added at 06:28 AM ---------- Previous post was at 06:22 AM ----------

I originally ordered November 19th and it delivered December 3rd.

Discovered that it has the same problem that my first Nexus 4 did, earpiece distortion.

Called last night, December 4th at 8 pm to RMA. Received the email within 5 minutes. I got up this morning, December 5th, and I have an email stating that my new Nexus 5 has shipped and will be at my door by 3pm!
[Nexus 5 General] ankitkhedekar:
I had asked them about the process but according to google "advanced replacement policy is not available in India". Playstore setup in India is not that well and the shipping process is also not smooth. Nexus 5 is just the third device to be available on the playstore here.

I think i will have to wait for the support team to respond as their is no other way i can get the status of my RMA
[Nexus 5 General] abdel12345:
Look on the box it'll be the first on the list. Of numbers the first four. There's no difference between them except what batch they come from. Though newer batches supposedly have better quality control though both mine were 311s and had issues and 311 is the newer batch but I think I just had bad luck.
[Nexus 5 General] chw2006:
I wanted to RMA my phone because of the vibration unit being chirpy, but I was denied...

The rep tried to help me by having me factory restore my phone...SMH.

I'm going to call again and see if I get somebody competent this time around.

Edit: called again and got my RMA.
[Nexus 5 General] abdel12345:
The rep for the same with me. They told me to do a factory reset. Bit they were actually smarter. They told me they know it won't fox it but they have to require us doing one before getting an RMA. I played the vibration for her over the speaker and she immediately got me one
[Nexus 5 General] kosmasgr:
Hello from Greece ;) I have the white 16gb version. Im lucky because no defects with screen , vibration , power button and notification light. But yesterday is saw a small bright white speck of dust under the screen. I can live it with. SO , you suggest me to RMA my phone or stay with it and avoid the roulette? :P Maybe send it to service after 1.5 year :P
[Nexus 5 General] abdel12345:
Just wondering. I have a second RMA coming next week towards the end and i still have the stock screen protector on. I didn't want to put one on since it would be a waste because I'm returning it but can I take the stock one off? Or will they want it returned with it on? O it's really getting annoying having the nexus 5 in the middle of the screen all the time.
[Nexus 5 General] LoRd_LyKoS:
After my three replacements I have taken it off to test the screen properly and they have returned me my money, so don't wory,,,