yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] runningwarrior08:
I had to RMA due to a failed micro USB port. Called google on 11/13 at 4PM Central time. I received my shipping notification that night and received the phone this morning 11/15

Very happy with the turn around and when my port failed is when I was really happy I had a wireless charger.

On a side note I had plugged in my N5 maybe 12 times before it happened. The port actually shorted out. Kicking off the phone and letting a slight smell of burning wire and a slight puff of smoke from the port. I was using an arkon charger at the time, will no longer use that anymore.... Luckily the phone still worked after..... Just no port.
[Nexus 5 General] jbdan:
Completely agree :good:
[Nexus 5 General] jtwlbz:
who said its not even a defect? dude you are wrong.
[Nexus 5 General] RedBlueGreen:
Me.
[Nexus 5 General] jxr94:
Supposedly, there's a separate stock of devices for replacement requests.
[Nexus 5 General] jtwlbz:
do not spread wrong info. you confusing people which is bad.

my colleague's N5 both buttons solid. My volume rocker is solid.
[Nexus 5 General] RedBlueGreen:
Iv had both solid and loose buttons. Iv noticed the solid ones are not as clicky and the loose ones are.

I would rather have loose clicky ones then solid soft ones.
[Nexus 5 General] slider112:
Are we still talking about phone buttons here? :D
[Nexus 5 General] jtwlbz:
IMO, it's not normal. I hear power button rattle every time I touch the screen around that side.

They should fix this.
[Nexus 5 General] slider112:
Oh I wasn't calling you out, I just liked that description, that's all. :D
[Nexus 5 General] davidquesada:
Finally got my RMA today, one dead pixel in the bottom part of the screen keeping it since I feel like I'm going to get another one with a defect
[Nexus 5 General] scorpeeon:
Ok, thanks guys.

I'm not sure if I want to RMA it though.

The problem is i don't live in a Play-supported country so i'd have to pass it to my acquaintance living in the UK, he would have to RMA it and send it back to me. He comes here in every few months, but that's a pretty long time so sending it by post service would be usually the way to go.

So if the replacement would turn out to be faulty, the process to replace it would be fairly long and cumbersome.

Other than the 2 semi-dead pixel I haven't really found anything really wrong with it.

There is some very mild light bleeding from certain angles but I'm pretty sure almost all variants have that (and it could be much worse). The buttons move a bit sideways but I didn't even notice until i read about it and don't really consider it a fault.

I found some creaking/cracking sound from the speaker at max volume when playing a certain sound (android beam sound) but that is said to be present in all devices and is probably a software-related issue, not an individual fault.

So the question is: what do you think, how good are my chances that when RMA-ing the first replacement unit would be better (and pretty much defect-free)? Because I can't really afford going through the process too much times.

Thanks.
[Nexus 5 General] jackpf:
I think what he means is, your replacement device could have far worse defects than a loose power button.
[Nexus 5 General] Kipp34:
Everything was perfect with my phone.....until I tried recording some video. I get some major background hiss/static noise. Read up on this issue and it looks like replacement units also have this issue.
[Nexus 5 General] jtwlbz:
I'm not worried about the replacement. If its worse than get another one I don't loose a dime.
[Nexus 5 General] widdle:
First one had dead pixels and dust

RMA: 11/07/2013 or 07/11/2013 for those not in the US

Shipped: 11/11/2013 ummm. ..... 11/11/2013 :)

Replacement was covered in dust in the packaging and looked like it had been thrown about as the supporting card in the box was crushed. Sadly it had a defective vibrator motor and one dead pixel just to seal the deal. Have to wait for them to recieve the first phone back again before I can RMA again
[Nexus 5 General] Kwongger:
Initial RMA-

11/15/13

Shipped RMA-

11/15/13

Same as the orig. order, shipped the day I purchased. I feel bad with all the other people that are still waiting. Sorry! Blame it on google lol
[Nexus 5 General] jphilippon:
Original 2 dead pixels.

RMA: vibrator noise, yellow screen, rattling buttons.

Can I just send back the RMA? I'll deal with two almost not visible pixels vs that crap and another wait time.

sent from my Nexus 5
[Nexus 5 General] jxr94:
Try calling them and seeing what you can do. From what I was told, if you RMA request a device, it has to go back to them, and you just do another RMA for the replacement.
[Nexus 5 General] daisun:
Did a RMA for dead pixel/dust under screen.

Replacement device still has dead pixels

Called Google and they're asking me to restart the device and also do a factory reset to see if it fixes it...:(
[Nexus 5 General] jbdan:
lol!

Go ahead and do that then tell them that there is now more dead pixels and dust than before. :laugh:
[Nexus 5 General] daisun:
Haha. I know it wont fix it but I went ahead and did it anyway, dead pixels still as dead as ever. :(

/edit Just placed my order for the 2nd replacement. Interestingly this time the Google Support Rep says I should book my defective device pickup within 7 days. I never had to do that for my first RMA.
[Nexus 5 General] jphilippon:
Gosh Google's giving me the run around about this. They told me to send back BOTH. "but the good news is that the replacement gets sent right away".

Yeah freaking right like I want to do that.

Honestly I'm about to keep the RMA until they charge me and then refund it.

sent from my Nexus 5
[Nexus 5 General] lpforte:
Trying to get an RMA because my device is wakelocked when using wifi, and the loose power button (dont care about that much tbh). Took forever and when we were finally done I asked how long it would take to get the replacement shipped out. He said about a week from when I ship out my defective device.

WTF? When did they change their policy? If this was a tablet I wouldn't care, but I can't go without my phone for a week. Aside from personal issues I need it for business. I am extremely pissed about this. Probably from all the frivolous people sending back devices a million times cause the instruction manual's binding was loose, or the plastic wrap on the usb cable wasn't the right color. God damnt.
[Nexus 5 General] DroidDavi:
I told to a csr and was told they would send me an email with steps to get my replacement how long did it take you guys to get the email? Its already been a few hours and nothing
[Nexus 5 General] syder:
you should get the email within minutes
[Nexus 5 General] jbdan:
Mine took a few hours
[Nexus 5 General] DroidDavi:
if i dont get anything by the morning i will call back
[Nexus 5 General] mickey4mice:
Here's my N5 RMA experience.

RMA requested on the 10th due to yellow screen, went through 3 csr because first 2 insist on performing factory reset (I didn't want to because I had everything setup and didn't want to backup to Google cloud), the 3rd csr I spoke to didn't give me any hassle and placed RMA straight away. I got to keep the defective unit until replacement arrived). HERE IS THE THING: YOU MUST RETURN YOUR RMA'ED DEVICE EVEN IF THE REPLACEMENT IS WORSE. They go by IMEI, once RMA request goes through, LG takes over the device and Google system can not cancel it. I initially thought I could compare the two devices and keep whichever is in better shape but apparently that is not possible after confirming with multiple CSRs on the phone. You can always request another RMA, but device you placed RMA on must go back to Google. Luckily, the replacement I received on the 14th (play store shipping estimate date was 12/3) is perfect, no yellow screen or other defects.
[Nexus 5 General] jxr94:
Yeah, this is basically my experience, with regards to the fact that if you RMA a device, it has to go back even if the replacement is worse.
[Nexus 5 General] tyrellcorpnexus:
Yikes! Stinks there's a disconnect between what people are being told by CSR people and what the process actually is. I was told the same thing, that I could pick the better of the two, but also noticed the shipping label did go to LG repair center directly so what you're saying makes sense.

CSR told me the same thing, luckily my replacement was way better than the original (original had a lousy/rattly vibrate which I was going to just deal with but 4 dust spots) replacement has an excellent vibrate and no dust spots at least as far as I've seen

:)

Good luck everybody!
[Nexus 5 General] DroidDavi:
so i just called google cs and was told my email was still a draft and hasnt been sent. I work in a call center so i know what its like so im not mad but come on a draft
[Nexus 5 General] xdp:
Can you RMA for abnormally crap battery life? Mine seems way below everyone else's. Or will they just tell you sorry it's probably an app's fault? Do you do this through LG's or Google's support?
[Nexus 5 General] foxhound2001:
All this talk about getting a defective replacement units makes me want to cancel my rma..

RMA 11/17

Estimated delivery: 11/26

Placed an RMA due to phone not waking up from sleep mode once in a while, but when it happens I would have to hit the power button a few times to wake the phone up. This scenario would happen maybe 3-4 times in a whole day of use.
[Nexus 5 General] jtwlbz:
what rom are you running? even if its stock i would try factory reset before installing any apps you use.
[Nexus 5 General] xdp:
Totally stock, not even rooted. I will try a reset, but was just wondering if they would even consider an RMA for this reason.
[Nexus 5 General] jtwlbz:
Im sure they can. But troubleshoot yourself before rma. To me its your app problem.
[Nexus 5 General] xdp:
I'm not sure how to diagnose. In the past, bad drain would always be related to the phone not deep sleeping. However, I'm checking with CPU Spy and even with >90% deep sleep, I'm still losing like 5% or more per hour. Without things like BetterBatteryStats working, I don't know how to figure out what's going on.
[Nexus 5 General] Friendly Bomb:
RMA on 11 Nov for one dead pixel

Received replacement today, 18 Nov

No dead pixels

Could be a new batch as no O/S update was required

I received tracking info in gmail right after requesting RMA
[Nexus 5 General] RedBlueGreen:
Just got my second replacement. Its a new batch/ build number. Old one was 310k, this one is 311k.

Everything is perfect except the power/ volume buttons are not as clicky which doesn't bother me that much.
[Nexus 5 General] jtwlbz:
No rattle?
[Nexus 5 General] lordromanov01:
First N5: Dead pixel

Second: Vibration motor very weak and a bit loud

Third: Dead pixel; vibration motor very loud

They are now saying they will not send me another replacement. What should I do? I would much rather keep the second than third (as I have both at the moment) but I am not sure they will let me do that.
[Nexus 5 General] F123D:
If screen is perfect, keep the second. If you're searching for problems, you'll always find one.
[Nexus 5 General] jtwlbz:
I am surprised to hear that Google won't send you another. What was the reason for that?
[Nexus 5 General] DroidDavi:
Just shipped my messed up n5 it saws 3-4 weeks I'm hoping that's not the case
[Nexus 5 General] lordromanov01:
The person from Google I am emailing has now replied saying he would be happy to. In other words the opposite of what was said before. Curious.
[Nexus 5 General] jtwlbz:
yep they should. There are very few Google representatives are bad. All people that I dealt with before was really good.
[Nexus 5 General] RedBlueGreen:
No rattle.. although i would rather have a rattle and clicky buttons.
[Nexus 5 General] mickey4mice:
Glad you got it sorted out. But you could just do a straight return within 15 days of receiving the device if they didn't let you RMA and place a separate order for another one.

-Sent from mobile device
[Nexus 5 General] chirantan.f:
ok here is my issue...

got 1st N5 on 11/5, had issues with GPS connecting, it would only connect to 2 or 3 satellies, tried everything, even installed stock image, nothing worked, so finally RMA'd the guy.

2nd N5 got on 11/15, checked yesterday, GPS didnt connect at all, ZERO satellies, so i gave up and called google suport, they said since they had not received my 1st N5 back, i will have to wait till they get it back. and till then on 2nd N5 i did factory reset for the 1st time ( i had done that on 1st N5 but never tried that on 2nd N5 thinking factory reset wouldnt solve anything) and voila..GPS srated working, connects to 12-13 satellites out of 20 in view.

i was about to jump for joy when i noticed a speck of dust under the screen...i dont know whether to fo thru the whole RMA process again just for a small dust particle..

what do you guys suggest?
[Nexus 5 General] Friendly Bomb:
My replacement was sent 5 days after RMA request,this is the time frame the Google CSR I talked to said it would be.

However during this waiting period the notification on gmail was saying 3-4 weeks, so that doesn't necessarily mean anything
[Nexus 5 General] kresk:
First N5 had a bad pixel. Well, three to be exact. As far as I knew at the time, that was the only thing wrong with it. The second one had a slightly warmer screen. Dare I even say the new one is more on the yellow side. Where as the first N5 had a cooler, almost buler screen. That screen to be honest was almost to bright. It kind of hurt my eyes actually. Needless to say, my newer N5 and its warmer more natural color is just right. Also, I noticed the new device has a stronger, more solid less rattly vibration. Speaker phone seems to be clearer and the signal is stronger. Volume buttons were OK on both.

Called for the RMA on a Friday night. Got the email to order the replacement device about 24hrs later and my phone arrived the following Tuesday. Now when I first ordred the replacement it said the shipping date was 2 to 3 weeks and I got it in 3 days. So if you can, be patient my friends. Your N5 is on its way.
[Nexus 5 General] DroidDavi:
I figured it would be sooner my phones ship 2 weeks before what i was quoted
[Nexus 5 General] jxr94:
Well guys, my RMA journey has come to an end. Got my third device today:

TL;DR I'm happy with my replacement, and (near)perfect ones exist!

Absolutely no dead pixels. This one pleases me the most, I scoured the screen for a solid 10 minutes and could not find a single one.

No light bleed. This pleases me as well, as it stopped me from using dark themes on apps because of the yellow light leaking in.

The vibration motor doesn't make as much noise as my first one. I actually didn't notice this was a thing until I started to type on the replacement. Ew.

Replacement device has a slightly cooler screen. This doesn't bother me, but I thought I'd mention it. My second device had a warmer screen, so I guess YMMV.

Speaker on newer one is louder. Glad about this because I was getting frustrated with speaker calls.

Buttons don't rattle. I think this will change though, my first device did not do this initially, and then as of today they do. The buttons are clicky though.

Sim tray is 100% flush on new one, where I could ever so slightly feel it on the first one.
[Nexus 5 General] harshunlimited:
Google has agreed to RMA my faulty NEXUS 5. They have sent a prepaid shipping label of UPS.

Problem is, I am at an international location, so would it be okay if I just sent them the faulty device using any courier company like DHL/TNT by self paying for the shipping charges.

Please reply soonest.

Thanks.
[Nexus 5 General] lpforte:
So is it possible to have them send out the device before returning the current one like they used to do? I can't go without my phone for a week.
[Nexus 5 General] jxr94:
That's how it works.
[Nexus 5 General] Evilv2:
My Nexus 5 16GB Black as a faulty LTE radio/antenna. I ordered an RMA on 11/17. Hope the new one will be fine!
[Nexus 5 General] danyul91:
Just an fyi for people, in my experience, you ARE able to return a replacement rather than the initial device if you inform Google of your intentions.

I requested a replacement after comparing my 16GB black model with my brothers and finding the dreaded yellowish hue. When the replacement arrived, the colour was marginally better, but the trade off was several clumps of dead pixels and a dodgy motor. After a spirited hour of moping and Google-cursing, I decided to flash franco.kernel on my original device and immediately realised the yellow screen was the result of improper calibration rather than any hardware problems. I gave Google a call and advised them that I wanted to return my replacement rather than my original device. I explained the situation and they sent me a new RMA label with the IMEI of the replacement device an hour later.

This was in the UK and obviously, YMMV.
[Nexus 5 General] jxr94:
Did that email link include the ability to order another replacement device? Just wondering.
[Nexus 5 General] td32:
Called them today and told the guy mine has dust under the gorilla glass and that i wanted a replacement unit. The guy send an email with a new order link. I placed the new order but i did not have enough funds on my prepaid cc, so it did appear as declined at first but then i fixed it.

Shipping is set for the 22/11

I have one question guy

Will they ship the device even if they haven't received the one i'm sending them back yet?

Will i be charged for any of the shipping's?

Thanks
[Nexus 5 General] danyul91:
Nope, just a short message in questionable English regretting that I was 'returning' my device and a .pdf of the RMA label with the new IMEI and return number.
[Nexus 5 General] aindow:
Well my replacement arrived today. It's a 32gb Black Nexus 5, ordered on 9 November 2013 in the UK.

Thanks.

Rik.
[Nexus 5 General] statickiwi:
I ordered 3 devices and had to RMA 2 of them. The white one had a dent on the back upon receiving it. The other one had the camera focus lock problem causing blurry photos on every situation. :(
[Nexus 5 General] jphilippon:
Update: didn't give up with my representative and he created a case to be sent to a specialist. I received my RMA for the replacement about 10 hours later. I guess I'm keeping the original. For now. 2 pixels are better than yellow screen, noisy viber and loose buttons. I'll probably RMA when the newer hardware batches come out.

sent from my Nexus 5
[Nexus 5 General] DroidDavi:
just to ask everyone that got an rma the charge drops after a few business days just like when we 1st ordered the phone right
[Nexus 5 General] daisun:
So I am now on my third N5. The previous 2 had dead pixels. Finally on the third one, no more dead pixels! But the screen is yellow. Just can't win.
[Nexus 5 General] DroidDavi:
Just got a shipping email for my replacement . Ordered on Sunday pretty quick
[Nexus 5 General] AndrewJohansen:
You're lucky. I ordered my replacement 4 days ago and only received the shipping confirmation this morning..
[Nexus 5 General] danyul91:
Seriously, go for a custom kernel. Franco completely fixed my yellow screen.
[Nexus 5 General] daisun:
Thanks for the info!

So will simply flashing franco's kernel fix it? Or is there some calibration I have to perform?
[Nexus 5 General] danyul91:
Nope, no calibration at all!
[Nexus 5 General] daisun:
Just reporting back from installing Franco's Kernel and my yellow screen woes are all gone! It's amazing! Its even whiter than my other N5 (one I bought for gf) which I previously considered 'perfect'.

I really wanted to stay stock, lets hope Google does an update to address the yellow screen issue because its 100% software/calibration related.

To keep it not too far off topic, for those RMAing due to yellow screen and if that's your only problem it might be better to fix it yourself in case your replacement is even worse!
[Nexus 5 General] DroidDavi:
my replacement was supposed to be here friday it was just updated it will be here tomorrow
[Nexus 5 General] luisfam:
I have US Nexus 5. I have a few dead pixels or maybe dust under the screen I'm not sure. Is it ok if I wait until around April to get the RMA or do I have to do it as soon as possible? Can't do it now because I'm out of the country.
[Nexus 5 General] dazz87:
Just wondering does Google handle RMA after 15 days or does LG? I planning on doing an RMA but im over my 15 days (got it on the 4th) IF its Google do they want you to send back the phone first before they send out the replacement?
[Nexus 5 General] keer-en:
I placed a call with Google (UK) yesterday at around 1615 (GMT) and was told I'd get an email in an hour with instructions but it's now 1100 (GMT) the day after and still no email. Should I call back or is it normal for it to take a day or so?
[Nexus 5 General] tietherope:
Sent my first one back for several pieces of dust under the screen. My replacement is perfect!
[Nexus 5 General] PsychDrummer:
I just ordered my RMA. It says it will leave in 2-3 weeks. I was told multiple times that they send them out right away so hopefully that is the case. I was reading the email though and it said I have 21 days for them to receive it after this order date. Is it this order date or from the date I receive the replacement?
[Nexus 5 General] cssacropolis:
Got my first Nexus 5 yesterday and found out it had a dead pixel. Called Google, got an RMA within the first hour of delivery and setup the RMA AUTH hold. Received an email from Google in 6 hours that my new replacement had shipped! Getting it on Monday. Glad the RMA process isn't delayed like the normal buying experience!
[Nexus 5 General] scandalousk:
So I ordered an RMA for the first phone which has a hair under the screen. Now the second phone has a dead pixel and Google says I still need to send the first phone back before I can order another RMA. Does anybody know how long it takes before Google has processed the returned phone after it's be delivered to them? In short, how much time does it take before I can order another RMA after they've received the device?
[Nexus 5 General] LoRd_LyKoS:
I am on my third phone...The other two are being sent....I will receive the new one on Monday...if it has also a defect...pay again 350€ as deposit? I am fed up because I have to "pay" for their fault....

I hope they retirn me the money soon...
[Nexus 5 General] dazz87:
Just wondering could we return the replacement back if its worst then our original nexus? I read that now google is forcing us to keep the replacement and sending back the original.
[Nexus 5 General] kbbbkk:
That's weird. Same thing happened to me. But after I placed the rma order I got the leaves warehouse on Dec 3rd message. Hopefully mine will ship soon.

Mine is a black 32GB. Yours?
[Nexus 5 General] aletto:
I have a problem. I've gone through the RMA process and all but I have not been able to send the old device back immediately after I received the new one (I'm overseas). It's been 10 days since the RMA N5 arrived. I've got two questions: 1. What is the deadline to send it back anyway. 2. If I surpassed the deadline, do you still think they'll take it back (Did anyone make such experiences?)

I know I was able to request an RMA for the N4 (which also had a display defect) AFTER the 14 days, which is supposedly the deadline.

edit: AFAIK, I've got 21 days to send it back until the device arrives (and that's what the guy from the call center said). But the support site says 7 days.
[Nexus 5 General] PsychDrummer:
I'm also not sure what the deadline is to return. From what I read it's 21 days after you order the replacement, which doesn't make sense since it should be 21 days after you receive the replacement.
[Nexus 5 General] cssacropolis:
Yeah I have the same one. 32 GB Black. UPS says it should be here on Monday. You should call them and ask for an update..?
[Nexus 5 General] td32:
On my rma email it clearly states

The device must be shipped not after 7 days from the date of this email.

So when you receive your rma email you have 7 days to ship the device.
[Nexus 5 General] td32:
http://i.imgur.com/AggybNA.png

well it changes by region then!!??!!

If you translate the text highlighted in red you get what i wrote in the previous post.