yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] DrunkFuX666:
I'm on my second RMA and iv been trying to deal with the light bleed it has, since I fixed the power button myself, but recently its started annoying me a lot more when I'm gaming or watching anything with the screen brightness turned up... I don't want to go through the trouble but I think its ridiculous how terrible the quality control is... The original batch phone I had was the only one with a flawless screen... Too bad the GPS was broken.

Sent from my Nexus 5
[Nexus 5 General] markdapimp:
Lg is notorious for poor quality control.

Their recent flagship of the lg g2 looks as if they're steeping it up a bit.

I own 3 lg phones at home 2 have blacklight bleeds and 1 has software bugs LG hasn't even bothered to fix..

My nexus 5 had backlight bleed so I sent it into LG for "repair" because my device was bought from T-Mobile and Google won't accept RMA from there.

Got it back and only got minimal bleeding now where as before all 4 corners bleed
[Nexus 5 General] justibasa:
Got my rma and they received my bad n5. When does the pending charge come off of Google wallet?

Don't like me..........BITE ME!!!
[Nexus 5 General] Zyphur:
My speakers work majority of the time just fine for my ringer/notifications, its just sometimes that the ringer and notifications won't make noise, but during these times the speakers still work fine for music :/ idk

Do I rma? If I do, is it possible to pay the difference and upgrade to 32gb from 16?
[Nexus 5 General] HUNTERANGEL121:
So I requested an RMA. I called about 4 hours ago. Got an email 2 hours later. Responded with my billing and updated by Google Wallet. How long does it usually take for an RMA authorization to be filed?
[Nexus 5 General] DrunkFuX666:
You should get it within 24 hrs.

Seems more like a software rather than hardware problem. And no you can't upgrade the storage or change color or anything like that. You will need to return the device/ask for a refund, then buy the new one again.

Sent from my Nexus 5
[Nexus 5 General] bblzd:
Sounds like delayed notifications.
[Nexus 5 General] drawde40599:
my RMA from 6 months ago had bad loud sounding motor and after a few days its quiet and normal now . lucky ? Dunno but its not an issue anymore

its going on 6 months and its still there on mine
[Nexus 5 General] LiquidSolstice:
You should call them and ask them what the hell is going on. a six month credit hold can actually affect your credit score.
[Nexus 5 General] drawde40599:
It only shows on hold in Gwallet , it actully never showed up on my CC as anything , even during the RMA process . but your right I should call them , I actually forgot about it till I was digging threw this thread .
[Nexus 5 General] LiquidSolstice:
Huh. That's interesting that it never showed up on your CC.

But definitely do call them; any entity that has the power to place an AUTH on your credit card counts as a creditor and can definitely hit your score. Just make sure that it's just a GWallet thing, maybe they'll even clear it up :)
[Nexus 5 General] jbby:
so i purchased my nexus in january and have been fortunate enough to not run into any issues. this past week though i actually started noticing a loud rattling when my phone vibrated. this is most likely the common power button issue. i called google since i purchased it through the play store and the representative said that this is an known thing with the device and that it will effect the use of the phone so they will not RMA it. has anyone ran into this before? should i just call back to see if I get another rep? not sure how to go forward with this annoyance.
[Nexus 5 General] jtwlbz:
I haf same issue. I've noticed that google started not accepting rma for it due to so many peeps reported it.
[Nexus 5 General] Zyphur:
Thinking about sending mine in for rma now that some issues have come up. Do they ever actually just give you a refund, or only just send you a new one?

Was thinking of swapping for a 32gb.

Edit: I heard they made slight modifications to the speaker grill a bit after launch, do those get sent out even though I have a prechange n5?
[Nexus 5 General] vin4yak:
They send you a new device.. Refund can be opted if you are not satisfied with the device after 2-3 RMA's, afaik.

There is no hardware revision (speaker holes) for the Nexus 5, everything depends on your luck.
[Nexus 5 General] LiquidSolstice:
I'm currently at that point on my 5th and final device. They're willing to offer a refund, but I figure I'm just going to take my chances with this phone, baby it, and when the OPO launches, get that and not look back.
[Nexus 5 General] corythug:
Yeah same experience here, actually the rep I had said it was designed that way .......

Luckily enough depending how you look at it the GPA never worked right either which they did end up exchanging for me.
[Nexus 5 General] icy56:
Launch Nexus 5 over here. I was really lucky to not experience any issues until today when I noticed there was an issue with my camera. I've cleaned my lens, took off the lens protector and everything but to no avail the problem is still there. In every picture I take, there is an off color circle towards the top left corner of the photo. The circle is visible even when taking videos. I've isolated the problem as a hardware issue by checking possible software problems. I've uninstalled the new camera app and restarted the phone multiple times. I've even tried different camera apps. Looks like I'll have to ship this in for a replacement. I'm pretty upset because I babied this thing. I put on a glass screen protector and hybrid case the day I got it...

(Don't mind the mess, I just moved back from the dorms for the summer)

Sent from my Nexus 5
[Nexus 5 General] daniel_loft:
Here in Romania, eMag might give you a hard time when asked to replace a resealed N5 with broken pixels on arrival. It took an angry discussion and some negative publicity threats to convince them that I only want a Nexus 5 in "perfect condition, with opened box", just as it was written both on the site and on the invoice.
[Nexus 5 General] Etirel:
Anyone might know what this is on the screen? (shows up when screen is black/gray) And if I should RMA for it? Maybe even for the lightbleed in the corners? And sorry if some corners seem odd. The pic was taken with another phone in the dark so it seems a bit off.. If needed I can get a proper camera and take a new one.
[Nexus 5 General] Free4ever2:
I have a launch date phone where the GPS fails to lock. I've resisted RMAing the phone because its got the white screen that looks great. Has anyone who received a yellowish screen been able to compensate by using a custom kernel with color control? I've tweaked the colors perfectly on my current phone with FKU kernel and utility. I know I'll have to RMA this phone sooner or later.
[Nexus 5 General] DrunkFuX666:
Your eyes will adjust to the yellowish screen sooner or later... Only time you can really tell is when they are side by side... I was in the exact same position as you... But was more imp to have a working GPS than a white screen...

Sent from my Nexus 5
[Nexus 5 General] jtwlbz:
Yellow screen is due to bad calibration from manufacturing. You can tune it with other kernel.
[Nexus 5 General] badboy47:
Is that a UFO?

*start playing x-files music*
[Nexus 5 General] 30floh00:
I got a little problem, I wanted to rma (yellow screen problem) but right after ordering the replacement I broke the display. Now the support said, they won't take it back...

Does anyone have any experience with this one? Do I have a chance?
[Nexus 5 General] DrunkFuX666:
Nope no chance... They don't replace user damaged phones...

Sent from my Nexus 5
[Nexus 5 General] entropism:
Say you bought a TV, and the volume button didn't work... You call, get a repair guy to come out to swap it for a new one, but you trip and knock the TV over, shattering the screen. Do you really expect them to still swap it?
[Nexus 5 General] 30floh00:
well.... why wouldn't they!?:o
[Nexus 5 General] amrit94:
just a quick question

Can i get RMA'D my device if i bought the device from amazon(not from google play store)?
[Nexus 5 General] DrunkFuX666:
Nope... Sorry...

Sent from my Nexus 5
[Nexus 5 General] bblzd:
You can RMA it to LG for service. Can't send it to Google though.
[Nexus 5 General] DrunkFuX666:
LG will "Repair" the phone... They won't send you a new one like Googles RMA process.

Sent from my Nexus 5
[Nexus 5 General] amrit94:
better to buy it from play store.its safe:laugh:
[Nexus 5 General] mikmusc:
I have a question. I did a RMA yesterday and sent the phone the same day. I was wanting to get it to them fast and it was not working anyways. This morning I got a email my RMA order was canceled . I called and the rep said it was because the credit card was declined. She told me they try 3 times and the next try will be on Monday but it says canceled. if the card is at its limit and they can't charge the authorization when they get the phone at the lg repair center will they send me the new phone or will I be left with no phone at all? Thank you
[Nexus 5 General] bblzd:
I'm confused, did you RMA to Google or LG? LG does service on the device, Google sends you a new one during/before you send your phone to them, but only after they can put a hold on your credit card.
[Nexus 5 General] mikmusc:
I RMA it to Google sorry about the confusion.
[Nexus 5 General] bblzd:
I believe if they are not able to put the hold on your credit card they will just send you back your broken device. Based on another users experience it seems that Google will not do any repairs or service, they simply send you a replacement device.

Otherwise they may give you the option to send the device to LG for service, but also may charge your for shipping and it could take 4+ weeks to get the device back.
[Nexus 5 General] mikmusc:
Thank you very much. I found out that it was rejected by my credit card company due to a wrong address. It is the same address i ordered with before the phone number is the same but it is also wrong and not our house number so maybe that is the reason. I did chat support and they said to reorder via the link again it is over 24 hours yet they said it will work. The play store is giving errors though she said they where having issues with it at the moment so not sure if they link will work. I asked to order over the phone and they would not. This is a quote when i asked if i would get my old phone back.

me	7:48 PM

if worse came to worse and i was not able to order it when you get my old nexus 5 back will you send me the rma or will i just end up with my old one

google	7:49 PM

We will not be able to send the device back, but we can help with making the order so that you get the replacement phone.

Edit: it turned out the link was expired and the chat rep was wrong. I called google this morning and they gave me a new link so hoping it goes smooth this time. I figured when the link expired it would not even bring up the option to buy but it does just gives you the error when you go to click buy.
[Nexus 5 General] mikmusc:
I got my new device or should i say devices today. They sent me 2 phones even though one did not get authorized. I called them up and they where surprised i was letting them know of there mistake. After i got connected to shipping and gave them all the info the lady told me how nice it was for me being honest because i could have kept i and would have not been charged. So now i have to rma one device back again sucks because there is no ups drop off near us. The rep told me she was giving me a $10 play store credit after she got off the phone with me for all the trouble I had to deal with but it never showed up. It's not worth the effort to call up and try and get it. I should have insisted they pay for the cell phone to be picked up from my house as it was there mistake.I hope my new device has no issues because it has been no fun dealing with it.
[Nexus 5 General] Andromendous:
has anyone here RMA'd for losing the whole network with Tmobile randomly?
[Nexus 5 General] Charlular:
[removed]
[Nexus 5 General] bblzd:
"Decent" or "perfect"? Sounds like you've had a few decent ones already.
[Nexus 5 General] ConorCX:
He's paying money for it. It should work as expected (no faulty vibrator, no broken power/vol keys, no dead pixels on screen, etc).

Sent from my Nexus 5
[Nexus 5 General] imablackhat:
I agree it should work as expected but its also you get what you pay for. I settle with an okay vibrator for a great calibrated screen. Took me like 6 rmas.
[Nexus 5 General] bblzd:
Buttons wiggling and even vibration motor noise are not faulty devices.

If the usage of the phone is not affected then you're being nitpicky. Of course you can RMA them anyways but it's for superficial reasons.
[Nexus 5 General] streak4m3:
Hey all, heads up if it hasn't been discussed (apologies if it has already): Google no longer sends out new replacement devices. I just got off the phone with a Google rep who informed me they changed their policy with respect to Nexus 5 and now ship only refurbished ones.

My Nexus 5 was purchased from the Play Store in the US.

Just got the email as well:

"Thank you for contacting Google. Here is the email to begin the exchange process, please read and follow the steps below.

Your replacement device will be refurbished and has been reconditioned to strict factory standards and like-new condition. The device will operate to its original factory specifications.

Click the link below to order your replacement at no charge. If you don't have a Google Wallet account, you'll be asked to sign up. You won't be charged for the replacement or shipping, but your card may be temporarily authorized up to the full price of the item and shipping. The attached shipping label has your return tracking number. Once you drop off your package, you can follow the tracking number to see when it's been received at our warehouse. After the item is received at our warehouse, the authorization will be removed within 21 business days."
[Nexus 5 General] venom_762:
Has anyone actually got one of these refurbished devices?
[Nexus 5 General] streak4m3:
I should, in a day or two. I just went through the ordering process.
[Nexus 5 General] venom_762:
Let me know how it is.
[Nexus 5 General] venom_762:
Do you think the full housing is new?
[Nexus 5 General] streak4m3:
Your guess is as good as mine. It should be delivered tonight so I'll post the specifics later.
[Nexus 5 General] venom_762:
Sounds Good. And good luck.
[Nexus 5 General] MichalSykora:
Hello, I sent the RMA request because of faulty GPS. They asked me for my IMEI so I sent it to them. Now it's three days and still no response. I still have to wait, or became something wrong?
[Nexus 5 General] yyz71:
Hey guys I RMA my device July 21 11:00 am est. Was on the phone with the rep till the order went through and bam it went through but also stated it will leave the warehouse on the 23rd :) They sent me my confirmationw email at 3:00 am The device was actually sent out the same day woo hoo :D Now it's in London On should be here in the morning fast service or what :good::highfive:
[Nexus 5 General] bblzd:
What did you RMA the phone for? Might just be to counter people RMAing for superfluous reasons, which wouldn't surprise me based on this thread. It could also be a sign of the N5 nearing EOL though.
[Nexus 5 General] streak4m3:
My phone randomly shuts off and sometimes doesn't charge over night. Caused me to miss important alarms, calls and messages. When it shuts off it would not wake up no matter how long you press on power button or other button combination and then suddenly would turn on after a while. They determined it was a faulty battery issue.

Just got the phone. It looks like a new one. The packaging was pretty scarce but the phone appears to be in like-new condition. No scratches. It doesn't really look like its been used at all.

I can post pictures tomorrow if you guys want - but you will just have to take my word for it - the phone I got happened to be an pristine physical condition. Was shipped with 4.4.2, by the way.
[Nexus 5 General] venom_762:
Cool, shoot some pics for us. Is there any light bleed?
[Nexus 5 General] basi83:
I got my replacement device today. It's a refurbished one. Can't tell the difference between a new one and this refurbished one. This one actually seems better than the previous one I had. No creaking, doesn't overheat, no loose buttons and the battery actually works fine.
[Nexus 5 General] venom_762:
Any light bleeding
[Nexus 5 General] basi83:
Nope. No light bleeding. Phone came in great condition, like new. No issues with it so far. Might actually work out for me this time.
[Nexus 5 General] RTNDO128:
I'm RMA'ing my phone for the SIM card issue. It's been a problem since I got the phone and just recently got worse to the point where I have to reboot my phone a handful of times for the message to go away, and I'm having data and cell signal totally drop out. Hopefully the replacement phone won't have any problems.

Edit 7/29: I got my refurbished unit in the mail today and I'm pretty disappointed. I'm by no means a clean freak, but this phone is pretty grungy. The USB port is dirty and the speaker grills at the bottom are also dirty. On top of that, the rear of the phone is not only slightly scratched, but it still has an imprint left on it from the previous owner's case. I'm definitely questioning the cleanliness of this phone and Google's refurbishment process. I've sent an email to the rep that was handling the replacement and will update when I hear back.
[Nexus 5 General] thor1k:
wonder if that was mine lol. take pics of scratch location?

So we should consider shipping to LG for repair now instead of google?
[Nexus 5 General] venom_762:
I just ordered one if its not like new its going back immediately.
[Nexus 5 General] Bane99:
RMA #1: Light bleed, constant bug reporting, constant application force closes (Purchased on release date)

RMA #2: Pink Camera (new phone, older revision)

Current N5: Some light bleed.. getting tired of RMA'ing this phone :P Refurb model sadly, but the camera at least isn't pink. (still an older revision N5)
[Nexus 5 General] venom_762:
Mine came basically used, still had case marks on it from the previous owner. The USB port is loose and full of dirt as so is the speaker holes. And the icing on the cake is that the housing is actually busted. The small piece of plastic next to the Sim tray is gone exposing the inside of the device.
[Nexus 5 General] bblzd:
That's pretty bad. Pics?
[Nexus 5 General] venom_762:
Here are the pictures, giant hole in the side, gap from the back cover not fitting correctly, and nasty USB port with bent terminals.
[Nexus 5 General] vin4yak:
That's really sad mate. Contact Google play immediately..

"Refurbished and reconditioned to Strict factory standards my @$$ "

I guess, with the new Nexus coming on, LG might have lowered the manufacturing rate of the Nexus 5..

- Sent from an IceCold Hammerhead!
[Nexus 5 General] hariboh:
Damn, and I just contacted Google with my faulty screen... Hope I'll be luckier...

I don't wanna flame or anything, but I really wouldn't expect this from Google/LG. Definitely a huge disappointment for me.
[Nexus 5 General] RTNDO128:
My RMA was in rough shape too, I posted about it on the previous page. I just got a chance to send it back to them today. Once they receive it, they'll send me out a second one. What did they say they'd do for you? I wonder if we escalate our cases, they'll send new units?
[Nexus 5 General] venom_762:
Nothing really, we'll send you another one. If the second refurbished one looks like that I calling and having a discussion.
[Nexus 5 General] Homerh3t:
rma

So my Nexus 5 started to reboot without any reasons or turned off so I asked for RMA what to do they say to try in safe mode and I did so they told me they are sending a replacement just today if I agree but today my nexus fell and it broke the screen just in the corner but the warranty is no good anymore ( with broken screen) you think I should send to fix to another place and then send it to Google or you think they will notice I fix it ?

Thanks for help,

Homero
[Nexus 5 General] kevev:
Is anyone receiving free replacement devices before sending your defective device back? Mine is 2 weeks old and they want me to send it back for a refund and then I need to purchase a new device. I can't go without my phone for up to a month while I wait for the $ to be added back to my account. This sucks. :confused:

Sent from my Nexus 5
[Nexus 5 General] bblzd:
Basically they're trying to help you get a new (not refurbished) device since you're still within the "full refund" period. If you don't mind getting a refurb you could ask them to do a normal RMA and cross ship you the replacement.
[Nexus 5 General] fldude2k1:
What's the overall general consensus of RMA'd replacements? I just got mine and physically it seems fine. I don't see any scuffs or signs of use. Do they seem to operate like new as they say including battery life?

I had to RMA because my old phone was in a boot loop and it seemed because the power button was stuck. As a last ditch attempt to get my information off of it, I smacked it a few times and it started working again. Google is giving me the option of keeping my original or keeping the refurb that they sent. Should I just go ahead and switch em out and assume that the power button could become an issue again?
[Nexus 5 General] entropism:
Got my first RMA and it was dented, scratched, and dirty, but not to the extent some of the others had. Got my second replacement yesterday and it SEEMS to be perfect.

Oh, and I just got notified that the RMA I sent back was "vandalized" on the way to Google/LG, and someone stole it from the box. Thankfully Google says I'm not responsible.
[Nexus 5 General] bblzd:
Haha jokes on that person who got your scuffed up refurb. :laugh:
[Nexus 5 General] justibasa:
Really getting tired of the 5. The first one I got, the speaker, the microphone and the vibration motor all went out. And I've just lost the speaker and mic on the second one. Guess I will be doing this bull crap again. Seriously going to consider a refund. That can be done as I'm still in the warranty period right? If so I'm getting something else. Can't stand the cheap hardware they put in these anymore.
[Nexus 5 General] Pretoriano80:
I could be wrong but i think that after 3 RMAs you can ask for a refund anyway. Just search a bit in this forum,i'm sure that i saw some post about this and it was Google that offered a refund.
[Nexus 5 General] justibasa:
Yeah it's only my second RMA. But two phones with the same problem after just a few months of use. I've never had to RMA phones before having the n5. I'm just going to ask for the refund and see what happens.
[Nexus 5 General] justibasa:
So after calling Google, they refused to refund me. Not happy. The warranty says different. So now I have to go through this RMA process again! I let them know what I thought of them when during the survey it let me make a comment.
[Nexus 5 General] vin4yak:
They refund you only if you've bought the phone from the playstore recently (few months) AFAIK.. If that wasn't the case, everyone would ask for a refund after they start developing problems after 10 months,... :eek: