yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] DrunkFuX666:
Honestly the only phones which were white whites were the November ones... And quite frankly your eyes adjust to it soon enough without any problems... I went through 3 phones as well and only the release one had the right colors, but a broken GPS and super loose buttons... Settled on a phone with everything working and a yellowish screen... And I'm pretty sure eventually you will have to as well...

Sent from my Nexus 5
[Nexus 5 General] Johnny Broccoli:
I'm thinking that is the case as well. Though they have offered me a refund as an option.
[Nexus 5 General] DrunkFuX666:
If I could afford to add an extra $200 I would refund and get the m8... But I don't want to invest so much in a phone... So nexus it stayed...

Sent from my Nexus 5
[Nexus 5 General] sinkster:
Well I'm pretty happy with Google. Received my N5 initially 2 days after ordering (13/12/14), but recently started having issues with intermittent USB connection. Contacted them yesterday and also mentioned button rattle, light bleed, and one of the arms of the letter x falling off. Email received today for a replacement.
[Nexus 5 General] c_brown93:
When getting a RMA for replacement, do you send in the phone first and then they ship new Nexus or do you send the defective one back after you recieve the new one?
[Nexus 5 General] DrunkFuX666:
You send the defective back AFTER you receive the new one... You have 7 days to send it back...

Sent from my Nexus 5
[Nexus 5 General] c_brown93:
Can you RMA for another color? I want the red (:
[Nexus 5 General] coolguy949:
No, they won't switch colors. I tried before.

Also, happy to report my replacement 403K has no dust at all. I RMAed due to 11 specs being visible under the glass. However, there is light bleed and slightly yellower screen. The vibration motor is also significantly stronger than my 402K.
[Nexus 5 General] teamshao:
RMAed my 402k ordered mid-March due to a super loose power button (unbelievably loose, rattled when typing) and a little light bleed from the top. New unit comes in tomorrow, will report back when I get it.
[Nexus 5 General] teamshao:
Got my RMA unit today, 403k unit, perfect buttons, screen seems okay with no dust (at first glance). Very happy right now.
[Nexus 5 General] kresk:
I just got my 403 replacement two days ago and so far it works awesome!.. My first 310 had dust/dead pixels. My second 310 had a horrible GPS. After going through these replacements. I don't think I'll ever buy a phone on launch date again. I'll wait about four months for all the kinks to be smoothed out.
[Nexus 5 General] bblzd:
Why? Every phone wasn't affected, and any of the phones today can still have issues. It sucks to RMA but there will always be reasons to.
[Nexus 5 General] mmmmBACON:
But then you'll be 4 months behind! :eek:

Phone is now weak and new hotness is around the corner... :o

The mobile industry is too quick! For me it's either get it right at launch or wait till the price drops.

There is going to be RMAs and defective units no matter when you buy it.
[Nexus 5 General] SolarTrans:
My GS4 and all of my iPhones haven't had issues ;)

Only time I've had to return my iPhone was with the 5s cuz of a defective pixel.
[Nexus 5 General] mmmmBACON:
Wrong... The issue is that they're a GS4 and iPhones! :p
[Nexus 5 General] SolarTrans:
Lol XD

Thing is, Apple and Samsung put a lot more into manufacturing than LG does the Nexus 5 and HTC does their stuff.

They also have much higher volume, so the plants give them priority.
[Nexus 5 General] bblzd:
They put more into marketing and software. The manufacturers are doing the same work.
[Nexus 5 General] SolarTrans:
No. If, say, Apple and Panasonic are having a Foxconn plant manufacture their products, they'll give "internal priority" so to speak to Apple.

Manufacturing plants are more "focused" and have better QC for companies who give them larger volumes of work (because they make more money).

If Nexus 5s are being made in the same plant as iPhone 5s', they'll prioritize the iPhone quality as they're making more money off of Apple than LG due to volume.

Often times, companies will straight up pay the plants more so they manufacture with better QC.
[Nexus 5 General] bblzd:
The difference is Apple will be more strict detecting any defects and will throw away more potential phones. The manufacturing of the phones themselves is the same and defects are always an issue. It's expensive to throw away parts and can be cheaper to let potential defects through and just replace them.

The main reason you pay $600+ for the phone is because of software and marketing. For instance, Apple is trying to prove a user would pay $40+ to use basic services such as global search and slide to unlock.
[Nexus 5 General] SolarTrans:
Yep. If they do throw away more phones, it's costing the plants and Apple more money.

They still try to do a better job for huge customers like Apple and Samsung because they don't want those companies to think of taking business elsewhere.
[Nexus 5 General] kresk:
I suppose it's because that in theory. Later models will have less issues the earlier ones. Also, I'm a stickler for design refinements.. Same thing happened with my Nexus 4. Six months down the road it crapped out so I got a replacement. The new one had a couple subtle, but satisfying changes. Seeing as though I didn't wait on purchasing the last two times around. I'll hold off on the next Nexus. I guess saying I would never buy a phone on launch again may have been a little bit hastey of me :)

---------- Post added at 08:35 PM ---------- Previous post was at 08:32 PM ----------

I don't exactly need the newest hottenss. I just want some working how it's supposed to hottness.

---------- Post added at 08:35 PM ---------- Previous post was at 08:35 PM ----------

I don't exactly need the newest hottenss. I just want some working how it's supposed to hottness :)
[Nexus 5 General] akshitgupta95:
change address during RMA

Can i ship the rma'ed phone to new address or i have to ship it to the old address to which my older device was shipped?As,i was earlier living in new york but now i live in california.I want to ask that is there an option for changing address during the RMA order.
[Nexus 5 General] DrunkFuX666:
Yes you can ship it to any address you want... When you apply for an RMA , you will need to fill an online form... In that you can choose any place to ship...

Sent from my Nexus 5
[Nexus 5 General] khymburlie:
RMA with Unlocked/Rooted Nexus

So.... been all over the internet trying to get my phone back to factory, but unfortunately a bad power button is making it impossible (resets before I can do anything with it). I've got a replacement on the way from Google (this will be RMA number 3 for my Nexus 5 btw ><) While I'm 100% positive it's a hardware issue, I'm worried that they won't cover it because the phone is obviously unlocked. Does anyone have any experience with sending back an unlocked device and not getting charged for the replacement??
[Nexus 5 General] Johnny Broccoli:
Unlocked? All Nexus 5's are unlocked.
[Nexus 5 General] akshitgupta95:
RMA after 6 months

Hey,can I RMA after 6 months.I have launch day version and recently,it has started showing problems like unknown baseband,imei and random reboots.I want to RMA it.So,will I be eligible for RMA since on Google site it mentions that I have only 15 days for rma from order date.Also,please tell that will I get a new peice or refurbished one.
[Nexus 5 General] bblzd:
15 days is to return the phone. You have 1 year since the purchase to RMA. So far everyone is getting new phones as you are basically buying a new one and returning the old one in it's place.
[Nexus 5 General] Johnny Broccoli:
No refurbished units sent to those who purchased via Play Store.
[Nexus 5 General] GUGUITOMTG4:
Of course he means unlocked bootloader.
[Nexus 5 General] faultytowersdude:
Just got my 3rd RMA unit 1st GPS was borked 2nd yellow screen and something underneath the screen. Now this one I have is great apart from some awful light bleed near volume buttons I wouldn't mind but its a bit distracting when your trying to watch a film. Unsure whether to RMA again.
[Nexus 5 General] JHATDROID:
Going to tell what seems like a rare success story with the RMA. I've RMA'd my release day Nexus 5 for GPS issues and a wobbly power button. My 403k arrived and is mostly perfect, with the exception of slightly warmer colors that seem to have gone away and a weaker backlight.

Now here's my question that I can't seem to find solid, conclusive experience with anywhere... Can I keep the new charger and USB cable without penalty? I've heard of some people getting away with it.
[Nexus 5 General] Johnny Broccoli:
Not sure if there is an official Google/LG stance on this but I have kept that stuff for all three RMA's I've done and had no problems.
[Nexus 5 General] nikeman513:
I wouldn't keep it considering that you didn't pay for it. They already replaced your phone and paid for shipping... I know some people have legitimate excuses, but from what I've seen for the most part, people are using a phone for months on end and end up RMA'ing for ridiculous reasons. I think it's more on getting a new phone with no scratches or dents, and having Google pay for it in the end. So no, I wouldn't keep the chargers and USB cables.
[Nexus 5 General] JHATDROID:
That came off a little passive-aggressive, not sure if that was your intent. So, not that I feel an absolute need to defend my RMA, I expected a fully functional phone when I purchased said device. I haven't really used my GPS for months. Now that I'm in a new city and exploring, I realized that the GPS on my old phone took almost 1-5 minutes to lock sometimes. And when it did lock, it was highly erratic. I'm not sure what a "ridiculous reason" would entail, but I'm fairly certain that's up to the CSR and the technicians.

And on the note of scratches and dents, I take good care of my devices. There's no wear on my old phone, and if there were any damage, I would be more than happy to pay for them.
[Nexus 5 General] bblzd:
That did come off a bit harsh. With only a 1 year warranty period I expect people to take full advantage of that while it lasts.

That being said you agreed to return the phone as you got it. Which would include charger, cable and box. If not the old ones than the new ones.
[Nexus 5 General] nikeman513:
I'm sorry it did come off as harsh, but its hard to disagree that its suspicious on a lot of occasions. I personally don't believe that everyone has the problems they state on here, because I know most people don't take care of their phones (I work in wireless and see first hand), and know people personally that RMA for a key scratch they did and just RMA to get a new one. Some of the questions posted on here since I started this have been sketch and obvious of those intents. I'm not saying those are your intents specifically, I'm just saying all these RMAs almost cost us a new Nexus line and was going to go in the direction of purely Google play devices, which cost nearly 2x as much, so I'm a bit defensive now on the subject of RMAs outside the first couple weeks. After say that, I encourage others to test all functions of your phone sooner than later, also, make sure its not a software issue that will be patched soon. In other words, a problem that will reoccur.
[Nexus 5 General] pwc realtor:
Do all of the replacement Nexus 5s being shipped have the yellow tint screen? Just RMAed my launch day unit due the GPS finally getting to the point of being unusable and my new unit definitely has a yellow tint to anything white (still usable but side by side my old phone had crystal clear pure whites)
[Nexus 5 General] iamjimmy:
Is anyone on Sprint who did a RMA? I want to know that when i RMA my phone and get a new phone, will I be charged for activating the new phone?

My understanding is that one has to call Sprint to activate the phone. So if I do that, will they consider the Replacement phone as a new phone and charge the $36 + taxes in activation fees?

Thanks in advance.
[Nexus 5 General] SolarTrans:
No, the only activation charge you'll get is when you buy a phone on a new contract. An RMA isn't a new contract, so you won't be charged anything.
[Nexus 5 General] soadzoor:
Rma in the uk

Hi guys, I need your help.

I'm from hungary (central europe) my nexus is from the UK (from google play). Like many of you, I also have this "power button rattle" issue. That's why I want an RMA (they do the rma for this issue, right?) , but I don't know how to do it from here. I have a friend who travels to the UK quite often and has an apartment there, I think it should be done through him, but I read something about this "warranty on the google account" stuff, which I don't think I have, therefore I cannot transfer it either. I only have this paper (see attached picture). Would my guy need it if he'd send an RMA request, or all he needs is the phone with the charger, box, and that paper? Thanks in advance
[Nexus 5 General] sinkster:
Was it purchased using your Google account, or your friends, or someone else? Whoever initially bought the phone should contact Google, as it's their warranty, and take it from there.
[Nexus 5 General] Radixtrator:
Hi guys, after an RMA, your New Nexus is treated AS a New order. Is it possible to refund the exchanged device and just wind up with the money and no phone?
[Nexus 5 General] drwx:
no. i just got a replacement white 32GB a couple of weeks ago because my vibrate motor stopped working. the new one is a 403k serial number and has a much whiter screen and no jiggly buttons.
[Nexus 5 General] jtwlbz:
Yellow screen and button rattles are all random.
[Nexus 5 General] justibasa:
Just ordered my first rma. Vibration motor stopped working, speaker phone stopped working and the Mic stopped working.
[Nexus 5 General] LiquidSolstice:
Goddammit.

I have just about had it up to here with LG's terrible, terrible quality control. I had a nice long 4 month run with my current N5 (312K, also happens to be an RMA unit) until it started to have display issues (rainbow colored bootloader/blacked out screen). These are rare and hard to predict/replicate, but they do happen, and often at extremely inconvenient times.

RMA Try #2 (403K): Utterly terrible vibrator motor. I'm not really picky, but this motor was absolutely terrible. It would rattle and take a (relatively) very long time to spin up and spin down, resulting in a "crunchy" and wobbly sound rather than a quick crisp/clean sound of my current device. I almost exclusively use this phone on vibrate, and I prefer haptic feedback when I use my keyboard, so this is something I'd experience tens of dozens of times a day, not something trivial. I couldn't tolerate it and sent it back immediately.

RMA Try #3 (403K): After the first screwup, I decided I was going to be more thorough about checking this new phone. Good thing I did. Not only does it have the same vibrator motor problem, but it has a sunken screen (you can feel a ridge around the screen any time you use the "slide out menu" app design of most modern apps like GMail and Play Store/Music), and the most intolerable thing of all out of anything else; an astonishingly yellowish screen. It's been several days since the RMA device arrived, so it's not going to "die down". Compared to my current device, it looks absolutely hopeless on any app with white in it (even with Franco's display control set to Vomer's most aggressive AMOLED color profile, "Vomer" 1).

I'm done with this. This is going to be the fourth Nexus exchange I will have had to do in less than 6 months. I am careful with my devices. I do not drop them, I case them, I keep them clean. I expected so much more from Google after giving them $450 of my money.

I plan on riding it out with my current Nexus 5 until the HTC One drops closer to my price range, and then I will probably switch to that device, since (even if they're burning in financial worries) at least HTC understands what "build quality/quality control" is all about. I fully intend on recommending my family and friends steer clear of LG-made Nexus devices in the future, and if you're reading this wondering if there's a change of problems, well, I'm here to let you know there most certainly is a chance of problems.

Before people get all high and mighty on me; yes, I'm aware you got a great device. I'm aware that you don't have the issues I have, and that you love your phone. That's wonderful for you and ironically, I am ridiculously envious of that. But these issues are not my fault. They're not the product of being picky or petty. They're real issues and your good experiences don't make my awful ones disappear.

/venting
[Nexus 5 General] dannydro:
I understand where your coming from bro. You spent 450 on a phone and would like it to be perfect and flawless. I understand,I do, but I thought it was a common understanding that we would be paying for top of the line specs and 4.4.2. And not HTC/iPhone build quality. Its a 350 dollar phone bro what did u really expect ? Common sense would of told you they HAD TOO cut corners ,but in a analogical way. yeah sure, you and me dropped 100 more for that bigger memory but its still a 350 phone regardless . You should of just kept the 2nd RMA and spent 4-10 bucks on a new motor.
[Nexus 5 General] nikeman513:
The RMAs have been so bad it almost cost the Nexus line. I think Google will focus a lot more on that for the next one or they will scrap it and just do play devices. If I were Google, I'd focus on build quality and less on spending costs of next of the line processors. Hopefully they just put in the 801 instead of 805 and save costs for quality. 801 is a fine upgrade, it's great for photography, and has 100Mhz increase in GPU speeds and faster Lpddr capabilities. The technology is cheaper now for cameras, screen density, so that should make room for build quality costs. I know many here want the 64 bit 805, but to me that's kind of moot for another year and a half at least.
[Nexus 5 General] coolguy949:
Hey bro, I used to think like you, bro. And bro, it wasn't until I got 3 N5s with completely different issues that I started thinking maybe people like this bro aren't OCD. I returned my launch day N5 for a broken motor that chirped loudly. Since they were sold out, I got a refund and opted to wait. My last N5 was sent back for a bunch of dust under the screen and it was otherwise perfect. I was really thinking about keeping it but the black specs were right in the middle. I called Google to ask them about it and the bro on the line said it was unusual and I should RMA it (I repeat, he said I should). My latest one was perfect and I was so happy until people started telling me they couldn't understand me on the phone. I left myself a voicemail and knew exactly what they meant. Borked mic. Now I'm back on my S4 frustrated that I simply can't just get a N5 that works as advertised. Is that too much to ask, bro?
[Nexus 5 General] bblzd:
When you RMA you run the chance of getting worse issues. Dust specs have little to do with the phone as advertised, Google support is just trying to be as accommodating as possible.
[Nexus 5 General] coolguy949:
Yeah, in hindsight I probably should have kept the dusty one even though it had 11 visible specs. At least the device functioned well.
[Nexus 5 General] Johnny Broccoli:
BRO! You shouldn't have kept the dusty one. Absolutely nothing wrong about expecting a device that was manufactured properly.
[Nexus 5 General] dannydro:
I'm actually am on my 2nd nexus and it has one dead pixel and I'm completely kool with that because u can't see it unless I max out the brightness and look for it on the top left corner but under normal use, impossible to find. My first one had an cracked LCD. Called Google and they replaced it, no problem (look a couple pages back for the full details) even with a dead pixel I still got a better phone lol. Faster processor PVS 3 , GPS locks on in secs (I should RMA for that but I thought I was software. Lol Its not.) And also my phone no longer flexes. So I figure that dead pixel saves me 200 dollars since any other phone on par with the nexus is 650 + so with the money we save we can afford to upgrade sooner.
[Nexus 5 General] jtwlbz:
Personally I wouldn't keep it if there is anything bothers me. I was lucky that mine is fine.
[Nexus 5 General] teamshao:
Got my second RMA device today, manufactured 4/2014. Buttons are firm, device build is good, unfortunately there's a speck of dust under the screen, noticeable at certain angles and on white backgrounds. The vibration motor is loose and makes a really high pitched sound when it vibrates. I think I'm just going to keep this for a while, I can't deal with RMAs anymore. Just too annoying. I might just stay away from Nexus phones too, unless HTC is building it. LG just doesn't have good build quality.
[Nexus 5 General] jtwlbz:
Its not because of LG. How much is this phone? With this price manufacturing can't do much of quality control. Period.
[Nexus 5 General] teamshao:
Meh, we'll see how One+ does it. If they can deliver at their price with better quality control than these devices, they might be in luck. Regardless, it's still annoying that I'm on device #3 and still have little niggling problems, though I'm incredibly happy with Google Play customer support, who have been extremely helpful on RMAs. I'll probably keep this one for a little and then deal with it, i'm just really tired of doing all the RMAs.
[Nexus 5 General] coolguy949:
Yeah, that's too bad because the Nexus is a great phone and brand. Quality control is seriously lacking. Moto G has good quality from what I've seen. We'll also see if OnePlus can help change that perception with low priced phones.
[Nexus 5 General] faultytowersdude:
On me 3rd RMA 1st one had borked GPS 2nd had yellow screen and me new one has light bleed which is bothering me argh
[Nexus 5 General] bblzd:
Every Moto G I've seen has buttons that wiggle but no one complains about it. Also Anandtech pointed out some of the LCDs are extremely blue to the point of being defective.

You just hear this stuff about the Nexus because people apparently hold Google to a much higher standard than anyone else and Nexus users are more vocal online.

You're kidding yourself if you think there is any defect free phone, or one lacking design flaws.
[Nexus 5 General] mzaur:
Just got a 404k to replace my 311k that had GPS issues. Now i have a little screen bleeding at the top (not a big deal) and a chirping vibration motor noise. Debating whether to RMA again :/
[Nexus 5 General] ptesmoke:
OK so here's the deal guys, I'm on RMA #3 due to terrible terrible vibration motors that sound and feel like utter chit. now my question is does there exist nexus 5' s out there that have perfect vibration? sounds and feels "normal"??? I don't want to RMA again just to have another ****ty vibrator
[Nexus 5 General] ConorCX:
Yes, my first Nexus had a loud and weak vibrator, my first and only RMA has a quiet vibrator and feels stronger too.

Sent from my Nexus 5
[Nexus 5 General] LiquidSolstice:
If you're willing to go through the RMA process again, yes, there do exist Nexus 5s with proper vibration motors that don't take eons to spin up/spin down and don't sound "crunchy".

My current device is one of them (and I'd be totally keeping it too if it weren't for this idiotic display issue).
[Nexus 5 General] coolguy949:
My N5 with dust under the screen had an awesome motor. It was fast and firm, showing down immediately with no spin down. My next N5 had a much stronger motor but it sounded like a rock crusher. You could also hear it spinning up and down. While I still had both devices I was able to increase the power on the first one with root to make it stronger. It was the best of both worlds without the rock crunching sounds. Good ones are out there but you're better off sacrificing the motor for a good screen and GPS. You can always get a new back cover with motor later. If the microphone had worked on the second one, I would have kept it.
[Nexus 5 General] doubleohseven:
To my dismay, my 6 week old Nexus 5 has a "clicking" sort of sound when the vibration motor winds down. Considering RMAing as the clicking is kind of annoying, but don't know if it's worth the trouble...