yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Accessories] nmlssit:
I opted for REPLACEMENT then the day after i received the pack w/ Neo Hybrid & defective GLASS charged of extra 25€ tax (The pack itself is valued 40€)

Since this is a replacement because this manufacturing issue, i asked to change my order to REFUND. I am not gonna pay again taxes by their fault :P

I hope to finally receive an email written by an employee and not an automatic response.
[Nexus 5 Accessories] bumbum0190:
I have bumbles too under my Glas Tr. Ordered via Amazon. Contacted Spigen and they offered me a fully refund if I send the Glas back. I admitted to keep it with the bubbles so they offered me a cash back of half of the price, which I already received now. Nice support of Spigen!
[Nexus 5 Accessories] rdelfin:
You do realize that sending it back was not necessary and that you could've keep the defective protector and still get a full refund, right?
[Nexus 5 Accessories] Watcher07:
I appreciate the slightly sarcastic comment. I'm hardly worried about the couple bucks in shipping it back, was just following the directions I was given from Amazon. That aside, I'm already set on their list for a replacement so am not expecting a refund.
[Nexus 5 Accessories] mobileboost:
I have emailed Spigen about my slim armor and the super sensitive volume and power buttons as well as my glas.t bubble screen protector. I've sent 3 emails and I've heard nothing back :confused:
[Nexus 5 Accessories] Watcher07:
On the Spigen official facebook page, they posted a link for people to follow in regards to returns or exchanges. Here's the link:

https://spigen.desk.com/customer/portal/articles/1364435-nexus-5-glas-t-and-glas-tr-slim-recall

I would just follow the directions on that page, regardless of whether or not you've heard anything from them and see where it goes.
[Nexus 5 Accessories] ghatothkach:
Well...

got the tR today and applied it. I did not read this thread...

by far 90% was OK. One tiny bubble on the top side, and 1 small one on the bottom which aint going yet, and then the bottom edge was not sticking... or you may call huge bubble...

tried everything, like keeping it under pressure with 2-3 heavy books etc... but nothing worked... the only way it was sealing if I personally apply pressure with my fingers...

finally its like 5 hrs since the install, and I again massaged the big bubble with my fingers, and it went out.. and has not come back for the last 15 mins. hopefully it holds till all the adhesive sets...

lets see tomorrow am...

G
[Nexus 5 Accessories] Antebios:
I got my refund today. I'm going to wait until iLoome has their tempered glass product ready for my N5. It was perfect for my N4.
[Nexus 5 Accessories] inffy:
No reply yet from Spigen through eBay. I might just follow the instructions they posted for a replacement
[Nexus 5 Accessories] UniqueNate:
Never mind.
[Nexus 5 Accessories] b.spec:
Don't think this was posted yet, but here are the details for the Nano screen protectors that are supposedly replacing the defective N5 ones. As expected the price has been increased, although both are significantly thinner than their Slim counterparts. Those who are having theirs replaced, consider it a free upgrade for your troubles!
[Nexus 5 Accessories] def47:
I bought it via amazon.ca, in canada, do you think im eligible for a replacement? .. I asked them via amazon, about a possible replacement and they sent me a link to get free shipping. and they said I had to send it back for a refund :( ... ill ask again for a replacement via the new link on Facebook.
[Nexus 5 Accessories] th3xeroeagle:
Send a message to SPIGEN CANADA, I sent one to amazon.ca too they said to send it back, then I sent one to spigen, they refunded me without having to send it back :D
[Nexus 5 Accessories] venturizhou:
Are you sure those will be the same as the Nexus 5 ones because it says iPhone 5S/5C at the bottom.
[Nexus 5 Accessories] alamarco:
How long did it take for SPIGEN to respond? I bought through Amazon.ca and sent SPIGEN an email through SPIGEN's website instead of Amazon.

I'm not looking for an instant response from SPIGEN, but I'm interested in the time it took for others to get a response so I know what to expect.
[Nexus 5 Accessories] garyHal:
I requested a refund via Amazon. It took them a day to respond to my request. Then they asked for name and order number. I replied to them with the info and the refund was initiated within a couple of hours.
[Nexus 5 Accessories] def47:
Thanks, thats some good news, and that's what I just did.. I still tried asking for a replacement. (refund in worst case)

I'll see what they reply.
[Nexus 5 Accessories] Peanuts.:
Gotta say the GLAS.tR, from the day I received it (yes I got the bubbles too) quality is amazing. I managed to remove all the bubbles on the 1st day.

Had to place quite heavy objects on it. Which in my case was a PC lol.

Went away in less then 2hrs.

It's now been 3 days & it's perfect. When I receive the Slim Nano replacement I'm not sure if I'll put that on right away. Since I'm very happy with the GLAS.tR.
[Nexus 5 Accessories] SWOLEGASM:
I'm jealous of those whose bubbles went away. Mine have just gotten bigger :-/
[Nexus 5 Accessories] b.spec:
Yeah I did notice that. If I'm not mistaken, the specs in the image for the GLAS.t/tR for the iPhone 5 are the same as for the Nexus 5, so I'm going to assume the Nano specs for the N5 will be very close, if not the same, as the ones in the image. Here's hoping anyways! Those numbers are pretty impressive.

Unfortunately for us Canadians, it seems as though everyone who ordered through Amazon.ca are just being refunded instead of having their order replaced with the Nano version (i.e. a free upgrade). Oh well, as long as it works, an extra $5 is okay.
[Nexus 5 Accessories] mobileboost:
I have been emailing Spigen about my case and Glas.t and I still have yet to get a response. I used the link on their site, sent in the info. Maybe they are just overwhelmed with email for returns or something, but I've seen a couple of them now.
[Nexus 5 Accessories] Batfink33:
Well, I got my Glas t in today and it was shattered when I opened the box! I haven't even bothered trying to install it.

Sent From My Nexus 5 Powered By Franco Kernel
[Nexus 5 Accessories] garyHal:
I tried to press out my bubble and used a binder clip to clamp down the spot. It shrank a little but still very noticeable.

I got my refund so I guess I am a beta tester with a slightly defective product.
[Nexus 5 Accessories] b.spec:
I contacted Spigen through Amazon.ca, and I think the Spigen Canada group handles those requests separately than the ones that are done through the site. I have exchanged about 4-5 emails with them this way and they consistently respond within 24 hours. They also issued me a refund for both my shipping and the product a day or two after asking them about it.
[Nexus 5 Accessories] AceKingNYC:
One week later, several emails later - Spigen replied to me via Amazon asking me if I wanted a refund or replacement. I opted for replacement.

I'll just leave my tr slim on until i get the new one
[Nexus 5 Accessories] ghatothkach:
big bubble ? small bubble

hi

So in my case, the heavy book weights did not work with the big bubble, so then I went with the binde clip method and it was not working either, as the bubble was being pushed albeit to a smaller bubble..

what worked however is manually pushing out the bubble and sealing it with a clear adhesive scotch tape... now the plastic is touching the glass surface.. for > 1 day now.. I dont know how much longer I have to wait until all the adhesive sets...

The small bubbles how long before they disappear ? I still have 2... like 2-4mm wide in diameter...

No response from spigen yet...

G
[Nexus 5 Accessories] arizcheeze:
I haven't heard anything from eBay either besides their automated message.

Did you end up going through the link above to request refund/replacement? If so, have you heard anything yet?
[Nexus 5 Accessories] Peanuts.:
You need something much heavier. I would say 1.5kg+. Should take no longer then 2hrs for the bubbles to disappear. I have zero bubbles.

I'll post pics of the phone when I can
[Nexus 5 Accessories] alamarco:
Thank-you!

Looks like I won't get anywhere with SPIGEN's website so I emailed them on Amazon. Glad I asked and wasn't going to wait for nothing. :)
[Nexus 5 Accessories] imisky:
put in a request for replacement for my glas.tr a few minutes ago and instead of getting put on the replacement list they just refunded me money....
[Nexus 5 Accessories] memphisraynz:
I got an email from them this morning ---
[Nexus 5 Accessories] Peanuts.:
As you can see from the pictures below of my Nexus 5. No bubbles.

GLAS.tR is such awesome quality.

You just need something abit heavier to allow the adhesive to stick.
[Nexus 5 Accessories] laur3n.newm4n:
Pretty slick! I wish I would have been able to order one before they were out of stock. My screen doesn't seem to have the warping that everyone is complaining about.
[Nexus 5 Accessories] tragik74:
the new nano model is available to order on amazon website. the shipping date is on Oct 22....
[Nexus 5 Accessories] comminus:
Yeah... November 22 for GLAS.t and November 30 for GLAS.tr. I'll just leave these here.

amazon.com

GLAS.t NANO SLIM (SGP10666)

GLAS.tR NANO SLIM (SGP10667)

amazon.ca

GLAS.t NANO SLIM (SGP10666)

GLAS.tR NANO SLIM (SGP10667)
[Nexus 5 Accessories] mrvtec69:
grr, i sent message via website/ebay last week still no response yet for replacement
[Nexus 5 Accessories] b.spec:
Pretty stupid that Amazon.ca refunds us and doesn't give us the option to opt for a replacement. The least they could do is upgrade us to the Nano and ship it when it's ready.

Anyone else in the same boat as me and still rocking the screen cover the N5 came with? Seeing this Nexus5 logo across my screen is getting annoying lol.
[Nexus 5 Accessories] Notechis:
Got my refund today, awesome - via EBAY

Will looking for the NANO Version :)
[Nexus 5 Accessories] laur3n.newm4n:
I couldn't take it anymore and ordered one of Spigen's ultra crystal films. It's getting the job done until I can get the new tempered glass one.
[Nexus 5 Accessories] s33squar3d:
im in the same boat as you, waiting to hear back from them...
[Nexus 5 Accessories] malinois16:
I orderered the .t and the . tR. The .t went on perfectly with no bubbles at all just using my fingers and no squeege. I have replacements coming for both but like you not sure if I want to take my .t if since it is so perfect. Maybe it it ever gets scratched or chipped. I haven't even tried my supposedly defective .tR yet. Matter of fact if something happens to the .t I have on now I will probably try the defective one first! LOL
[Nexus 5 Accessories] spicydicy:
I'm definitely looking forward to seeing what people have to say about the nano tempered ones posted above.
[Nexus 5 Accessories] b.spec:
My GLAS.t was just delivered today and needless to say I was expecting large bubbles to persist once I put it on. I peeled off the "Nexus5" film that came with the phone and carefully placed the GLAS.t to fit. As expected there were bubbles in the lower part of the phone and immediately I took my trusty clips and basically MacGyver'd a simple contraption using some napkins, the microfilm cloth from the package and the instruction booklet too. As long as the clips applied good pressure against the bubble areas and didn't scratch my phone. I did this for the top and bottom.

About an hour later I checked it and noticed one large bubble on the bottom. I adjusted the clip accordingly and left it for another 2 hours. When I checked again it was gone and I squeegee'd any remaining small bubbles. It's been 6 hours since and there are ZERO bubbles, so knock on wood. This screen protector is great when it works. Very possible to apply with the GLAS.t.

TL;DR: See page 36/37 for sdchicken's clip method. Used this and worked great on the GLAS.t. No bubbles.
[Nexus 5 Accessories] boambee09745:
amazon reviews seem to highlight a defect, protector not adhering to glass.. hmmm > link
[Nexus 5 Accessories] b.spec:
I think someone's new to this thread =P The last 40 or so pages outlines this issue. Check back a few pages for amazon links to the new and improved Nano iteration.
[Nexus 5 Accessories] Thedonk13:
So I got my replacement email in, and my tr arrived in the mail the other day.

Installed it knowing of the defect, worked to get all the tiny bubbles on the edges and top. Everything laid down but the two bubbles in the bottom. They aren't over the screen so I really don't care. I LOVE the feel of this protector. I will gladly rock this until the nano one is released. So much nicer than a dumb plastic protector.
[Nexus 5 Accessories] themuskr:
Can anyone confirm that this protector works with tpu cases? I like the idea of a glass protector but it need to fit under my case.
[Nexus 5 Accessories] comminus:
Depends on the case. All Spigen cases work but there is no guarantee cases from other manufacturers will. Spigen should be able to provide some compatibility information - they do for iPhone glas products.

Sent from my Nexus 5
[Nexus 5 Accessories] zoddfrank:
Mine did that too, I actually dropped the phone on its face today WITH the Spigen Slim Armor case on it and the damn Spigen glass t R still broke,Those bubbles at the bottom weaken the protection like mine so when I dropped it the area where the bubble was cracked the protector but not my phone, thank god. Be careful that stuff is not very strong at all..., but it WILL protect your screen.
[Nexus 5 Accessories] shrewdgeek:
Just received refund for my tr. purchase from ebay.co.uk (seller - keepincase).

Now wait game begins for Nano tr. to be in stock :)
[Nexus 5 Accessories] LaboDJ:
How have you asked them for a replacement?

I bought from the same store on amazon, spingen on their website don't reply to me... :eek:
[Nexus 5 Accessories] shrewdgeek:
No they have said that they have no replacement available and usual sorry for inconvenience thing.:angel:

I asked for refund 2 days ago and today i got refund.Also I asked the seller when they have .tr nano in stock (as its already available for order in U.S),waiting for reply.

Exact message i sent to the seller is as follows :

The seller's reply
[Nexus 5 Accessories] LaboDJ:
Have you talked with spigen or with keepincase?

They want you to send back the glass?
[Nexus 5 Accessories] shrewdgeek:
See my above reply,i edited with actual conversation with the seller (not main spigen).

No they didn't ask me to send the glass back....anyways its useless (what they will do with it) :rolleyes:
[Nexus 5 Accessories] liquid150:
Nano version is up for preorder on Amazon in US. I decided to risk it and order. Fingers crossed!
[Nexus 5 Accessories] schwab16:
Can't seem to find it... Do you have a link? Thanks!
[Nexus 5 Accessories] munsterrr:
http://www.amazon.com/Spigen-Protec...8&qid=1384718524&sr=1-9&keywords=nexus+5+nano

Thinks that's right.

If spigen can get their sheit together, id be all over the armor case and tr glass. Tired of running around naked with phone with no options that actually work with no problems,
[Nexus 5 Accessories] lpforte:
Sent emails to spigen through amazon and their site directly. Been several days and still no response. Wtf is going on. Usually their customer service is spot on.
[Nexus 5 Accessories] crazykefka:
I love spigen but I'm going to wait on the initial nano feedback and see if it turns out ok.

I'm using their crystal clear screen protector at the moment, and it just feels wrong to pry it out since it has been working pretty well for me.
[Nexus 5 Accessories] laur3n.newm4n:
Pre-ordered a Nano tR. I am hoping since it's thinner than the Glas tR, it will flex to the screen better if there are still issues. I am doing alright with the crystal clear protector, but I'd like something a bit more robust if I'm running around without a case on it.
[Nexus 5 Accessories] mrvtec69:
got my replacement confirmation, from spigen on ebay. will be shipping when it becomes available which is 22nd November
[Nexus 5 Accessories] bynodeapps:
with nano being this thin, wonder if it will still provide the "glass" touch feeling and protection of the thicker version...
[Nexus 5 Accessories] lJesseCusterl:
It's still tempered glass, so there shouldn't be any issues.
[Nexus 5 Accessories] bryanlim05:
So I also got my replacement confirmation email from spigen today via ebay. Does anyone know if they are replacing it with a new revision of the t/tr slim or the t/tr nano?

"As you ordered, you will be receiving the Glas.tR SLIM.

There is currently no ETA for the Glas.tR SLIM Replacements. However, we will continue to update you as the product becomes in stock into our warehouse."
[Nexus 5 Accessories] mrvtec69:
they said in the announement they have found a defect in the Slim and are replacing them with nano, and nano replacements will be sent to people who brought slim and asked for a replacement
[Nexus 5 Accessories] anthonyly:
is 35$ the cheapest? yeah sure it's glass but is it really worth it :S just wondering might buy one or another pair of vans
[Nexus 5 Accessories] phaduman:
Same issue here :) - have the original screen protector and tried the nail polish remover, goo-gone - the stubborn "nexus5" print doesn't seem to go. I like the original cover simply because it was put at factory so there are no bubbles, dust etc underneath - applying a new one is always a pain and I am clumsy.

let's keep sharing notes how to remove the print...

cheers,

PN, SJ
[Nexus 5 Accessories] Tobie69:
Replace

If you're in Canada, they are now fulfilled by amazon.ca, that means free shipping!
[Nexus 5 Accessories] namurt:
i know most people aren't currently using the t or tr due to the bubble issues, but for those of you who are, anyone using it with a spigen case?

specifically, i'd like to know if the protector butts right up again the lip of the slim armor. one thing that always bugged the crap out of me with my n4 is that the spigen crystal protector i have on it leaves a gap all the way around the screen between the edge of the protector and the lip of the case. i know that's moreso due to the fact that the n4 has the rounded over edges on its screen, but i really don't want to have to deal with a similar issue on the n5. so much dust and junk builds up in that gap!

so yeah, anyone using the spigen slim armor case with either the t or the tr protector, please chime in!

and one last thing, do i even need the tr if i'm using a case? i'm waiting on the nano's to come in and i'm gonna grab either the t or the tr, but i'm undecided at the moment. is there any different in fit? and will one be more flush with a case versus the other?
[Nexus 5 Accessories] Tobie69:
I already buy one but it's a local product and i forgot the name of the protector.but it's a high quality product
[Nexus 5 Accessories] mobileboost:
I still haven't heard anything from any of the emails I have sent to them yet
[Nexus 5 Accessories] AceKingNYC:
I emailed them via their site, through their recall message, and amazon. I had also emailed Amazon directly about the issue before I had heard back.

Their CS definitely sucks - I would keep being persistent in hopes that the number of messages increases the likelihood you will get a response - on the flip side tho, probably creates more backlog.
[Nexus 5 Accessories] Tobie69:
I think Thats the cheapest price.

---------- Post added at 09:17 PM ---------- Previous post was at 09:12 PM ----------

I phn sucks i hate ios platform...
[Nexus 5 Accessories] mobileboost:
I have my glas.t installed and it's pretty usable. I'm using the Spigen slim armor on my phone and it works very well.
[Nexus 5 Accessories] Tobie69:
Yes i already use it.That's really better than others
[Nexus 5 Accessories] ghatothkach:
I am going to wait and watch nano.tr reviews before I buy
[Nexus 5 Accessories] Tobie69:
That's interesting i laugh a lot when i read your post
[Nexus 5 Accessories] crzycrkr:
Tiny gap. I'm not sure they could make it with no gap at all without having the case cover the protector, which would make the case not fit if you don't have a protector. This is with the slim armor and the glas.tr.

I apparently got very lucky this week. Got a perfect, no light bored, no dead/stuck pixels, no button rattle, good vibration motor, etc, Nexus. Also got my glas.tr to sit perfectly with only two minor air pockets (one near the camera and one near the earpiece) that I'm confident I'll have worked it within a day or two. Also don't have the power button issue on the slim armor. Glas.tr and slim armor ordered November 2
[Nexus 5 Accessories] Tobie69:
That's greAT....HAPPY USING....
[Nexus 5 Accessories] jimbo1215:
I still haven't gotten a refund for my glas.tr after emailing spigen on amazon and directly. The adhesive started to come up at the gaps and some dust got under so I just took it off. Hoping that I don't scratch it before I get a replacement nano or another different screen protector entirely
[Nexus 5 Accessories] laur3n.newm4n:
I just got the Spigen ultra crystal and applied that while I wait for their tempered glass protector. It went on flawlessly. I squeegeed out some bubbles, but it looks perfect now.
[Nexus 5 Accessories] crzycrkr:
The ultra crystal is pretty much the best you can get before glass. I've used then on my last few phones and was extremely pleased with them
[Nexus 5 Accessories] laur3n.newm4n:
I do like it. It's very clear and feels nice. I just prefer the extra layer of glass.
[Nexus 5 Accessories] venturizhou:
I am looking at the NANO from Amazon and it looks like they pushed back the shipping date another week or so? Did people who pre-ordered get the change too? I'm just thinking whether it's a fulfillment reason or they are having more issues with manufacturing.
[Nexus 5 Accessories] ravage485:
I have the tR and naturally have the bubbles at the bottom. I've tried the binder clip method but so far it hasn't worked, I'm going to try to leave it overnight and see if it helps. I contacted them for a replacement but honestly I may just leave this on here, the bubbles really aren't that big of a deal since they don't cover the screen.

Just wanted to mention that, for those of you getting the refund or those still shopping, MIME has added a nexus 5 placeholder, so it looks like they will be making one too. I had their glass on my Note 2 and loved it. Not sure what the eta is on release though.

http://mimeusa.com/
[Nexus 5 Accessories] laur3n.newm4n:
I believe mine was originally supposed to ship November 30th. I just checked, and now it says December 2nd.
[Nexus 5 Accessories] :
I have used both MIME and Spigen on my htc one . i have to say that Spigen Glas.t slim is more durable but Mime ghost glass is thinner , oleo-phobic properties last longer than Glas.t , MIME was better for me except the fact it was little fragile .. I have bought the MIME Feather glass

http://mimeusa.com/product/nexus-5-ghost-glass-tempered-glass-screen-protector/

http://mimeusa.com/product/nexus-5-feather-glass-tempered-glass-screen-protector/

will ship in 7 days :D
[Nexus 5 Accessories] noobdeagle:
i opted for replacement but instead i got my refund today

my glass.tr went on with only 2 tiny bubbles down the bottm and a little one up top so almost perfect. so ill just leave it and consider it free.

the quality of the Glass.tr is pretty damn good tho.
[Nexus 5 Accessories] pittnuma:
The Orzly for around £4 does the trick for me.

http://www.amazon.co.uk/Orzly®-Tempered-Protective-Protector-SmartPhone/dp/B00GDH4BF4
[Nexus 5 Accessories] RJM77:
I had the same installation issues with my TR slim, and they're sending a replacement when they become available. However, has anyone found that the TR is a complete finger print magnet? I've used spigen ultra crystal screen protectors before, and while they pick up smudges easily, they're also fairly easy to wipe off. But with the glass protector it's a complete chore to get it even semi clean.
[Nexus 5 Accessories] Batfink33:
Got the Orzly today. It's OK but there's are bubbles at top and bottom of screen like the glas tr. I'll keep it until it's done then get a nano glast.
[Nexus 5 Accessories] pittnuma:
Relay it, seems to go Really well, did you use the little squeegee that comes with it? That took all the bubbles out of mine