yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] frasl:
I activated my device by starting online then got a prompt to call in to complete. The agent asked for codes for the phone and SIM but then when done I didn't have LTE either.

Fixed it by going back online and under manage this device > activate a new SIM card. When I went in there the number was not the one from my SIM (may have been the one from my old phone). Changed it online and had LTE 1 hr later.

Probably not the root cause but would check it to make sure.
[Nexus 5 Q&A, Help & Troubleshooting] H2Beg:
Anyone else have this when logging into their sprint acct in the "about my devices" section on the main page? Found it interesting because I've never seen it on there before. I have no idea how to know if my device is "locked" or where or how to enter in the code but maybe that has something to do with all this?

you aciendsn
[Nexus 5 Q&A, Help & Troubleshooting] tonyp23:
I see this in my account as well, have no idea what it is.

It won't accept my ICCID as a valid one, bizarre. When I go to activate a new device, and select the N5, it shows up as having the correct IMEI and ICCID numbers.
[Nexus 5 Q&A, Help & Troubleshooting] H2Beg:
Just got off the phone with sprint support they basically said since it is an unlocked phone they don't have any support for this type of issue and will have to "wait for a manufacturer update" (like its the phones fault and not on sprints end, lol) PFFFTTTT I at least got my MSL code to turn on bands 26+41 out of it so it wasn't a total waste of time not that it matters with this LTE problem.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
It won't let me select the device, say's. ''not supported'' -__-
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
Yeah, under mysprint when I go to activate a device, it properly shows my IMEI and ICC but I still don't have LTE working.
[Nexus 5 Q&A, Help & Troubleshooting] illek46:
You can also get your MSL here: http://www.meidconverter.net/
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
Just tried that and it didn't work. Also, I got different numbers based on my ESN or MEID. Tried them both, but they were wrong.
[Nexus 5 Q&A, Help & Troubleshooting] sblum:
I've been experiencing this issue. I used to have LTE service at my house, but on the Nexus 5 it's just 4g. However, I went to a different area about 40 minutes away (from San Francisco to the South Bay) and I had perfect LTE service there. Back home this morning, no LTE. My fiancee, on a different phone, has LTE in the apartment.

What a bust!
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
Just got off phone with ''lead tech support'' he was a Jackass and said he couldn't help me. (In other words, completely incompetent) He recommend me returning my device and said LGs problem.
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
Yup, this confirms that it is a regional tower issue. Did you change your LTE band priority?
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
How?
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
How to change your LTE Band priority?
[Nexus 5 Q&A, Help & Troubleshooting] sblum:
No. But when I put in the manual code and switch to LTE with no voice, I do get LTE at my house. So strange.
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
Well, I meant regional issue as in LTE doesn't connect automatically or when CDMA is enabled. Yes if you do in the debug menu and force the radio to only use LTE, it works.
[Nexus 5 Q&A, Help & Troubleshooting] lafester:
Lte issues explained:

LTE devices – Customer Experience

 When 4G LTE is deployed in a non-incumbent market on sites without upgrade to 3G service, there is a gap.

o Existing Devices – No Impact

o eCSFB Devices – Phone becomes 3G only device

Thanks to fuunkychicken at s4gru for posting the document.

http://s4gru.com/index.php?/topic/4989-lg-google-nexus-5-users-thread/page-67

What this means is if your area has a lot of 4g only upgrades (3g is still running old equipment) you will not be able to connect to LTE and hand off to voice. This will not be fixed until they replace the legacy 3g equipment on the tower.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
So, let me get this straight. I may be wrong. Because I just activated my new N5 and there is old hardware on the towers near my home, I am essentially on the back burner for LTE?
[Nexus 5 Q&A, Help & Troubleshooting] jkcarp94:
That is how I understand it. The 3G network vision upgrades must be working in order to obtain 4G on the new devices. Join s4gru to get access to their tower by tower upgrade maps and if your area has a lot of purple your LTE wait is going to be a little longer.
[Nexus 5 Q&A, Help & Troubleshooting] lafester:
I wouldn't say that. In fact this will probably speed up the process since all the new phones are going to be tri band and sprint will want them working asap. Unfortunately this isn't a simple software fix though and will take some time for them to get out and replace that equipment.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
Those people in that ''other'' forum need to get a F'n life. I ask to view that map and they told me to donate money. Some people ..... SOME PEOPLE... wtf!? Just wow ....

I can't get over this ...
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
I don't really understand this, still.

I am far from stupid. I'm not good with the whole ''hardware comprehension''

Can you please explain again, a little differently, if you can, why I'm not getting LTE due to having ''old tower hardware''.

Please ... Thanks :)
[Nexus 5 Q&A, Help & Troubleshooting] jkcarp94:
Are you kidding me? Those people spend hundreds of hours a month of their personal time gathering that data. That is not a large public forum. It is a small community of very technical users. There is no information like it available anywhere. And you just expect them to hand it over to you? Sense of entitlement much?
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
You must live under a rock.
[Nexus 5 Q&A, Help & Troubleshooting] jkcarp94:
I'm not the one with questions that (now) aren't going to get answered. At least by me.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
I just got off the phone with an owner in the shentel market where I live who is emailing his engineering department and will report back. Me, myself, who works at a phone store, don't need to pay a bunch of internet creeps to show me a map. I will gladly report back asap with information regarding this. Oh and I will not ask for money. You, my friend, live under a rock.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
That reminds me, funny thing is, to whom may be interested. I just spoke with a sprint owner who said he was told by sprint not to sell the N5 and G2. He is an indirect dealer and has a few stores near my city. I think the issue is starting to make sense now. The tri band LTE devices do not work in my area. I have a s4 on my account that gets LTE. Not tri band device.
[Nexus 5 Q&A, Help & Troubleshooting] tonyp23:
I can attest to this being true. My house is in a "4G only area" and I cannot get LTE unless I force it. There is one tower nearby that is a 3G/4G tower and I was able to connect to it regularly. I also confirmed this by checking the map against other users who have reported the same thing, towers in one area not connecting but others nearby that do.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
Can someone please screenshot the stupid map already :P
[Nexus 5 Q&A, Help & Troubleshooting] PaulB007:
Hearing about these LTE issues is the final icing on the cake, I'm calling to cancel my replacement phone order and get a refund. I will try again when all of this **** is fixed.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
I'm thinking about switching to an S4 just to root and obtain LTE hotspot. Then put a very minimal call/SMS plan on my N5.

Maybe.......

When I get LTE only, I can pull 25 down :(
[Nexus 5 Q&A, Help & Troubleshooting] lilotimz:
The issue.. .very simple...

http://s4gru.com/index.php?/topic/5001-lg-g2nexus-5-lte-issues-thread/?p=235876

Pertinent parts bolded. The major non-incumbent vendor regions are the samsung ones....
[Nexus 5 Q&A, Help & Troubleshooting] jkcarp94:
This may end up only impacting announced markets only. Evidence is pointing to the idea that in unannounced markets Sprint has already stopped turning on 4G only sites site by site and instead waiting until the entire market is ready with 4G and NV, then doing a massive activation sweep across the entire market in a couple days. If that happens customers shouldn't experience the issue.
[Nexus 5 Q&A, Help & Troubleshooting] mikejeep:
There is no fix -- that is how the phone is designed. Sprint tri-band phones cannot be on LTE and carry out a voice call at the same time. They do not have the capability to do so.

-Mike
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
I just want LTE to work

-__-
[Nexus 5 Q&A, Help & Troubleshooting] touchfan:
Just to share my experience too...

This morning I got a new sim card from Sprint. Unfortunately it did not help my LTE experience.

Then I tried going into *#*#4636#*#* and choosing LTE only. That in fact does activate my LTE. However then I switch it back to LTE/CDMA turn on off radio and restart and I don't get LTE anymore.

After trying this for a while I did end up calling Google and Google has issued me a replacement device. The replacement device is 2-3 weeks out but maybe some of our devices are defective.
[Nexus 5 Q&A, Help & Troubleshooting] Evo_Shift:
This is what I think. Now instead of them turning on LTE tower by tower and completing the 3G part later they are going to complete large sections before turning them on.

However, the areas that have been announced/launched are going to need to be fast tracked. The areas we have been getting LTE currently but are not considered launched/announced really cannot do anything about it. It is unfortunate and seems unfair when sitting next to someone who can use the LTE though. The LTE we were getting just happened to be because they were turning on the sites early.
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
I'm pretty sure it's not a hardware issue.
[Nexus 5 Q&A, Help & Troubleshooting] H2Beg:
I'm done/over it, S3 is re activated and I'm selling it this week. I was missing some of the niches that I get from cyanogenmod anyways. That post about the 3G NV seems to be the most likely cause at this point, because mine will connect to ONE lte tower on its own that I have seen so far, where I am blanketed in it with my S3 pretty much everywhere. Who knows how long until sprint gets all the 3G nv upgrades done. Could be 6 months. I want LTE now I fell like I went back in time 2 years with this phone. It's too bad because I like everything else about it.
[Nexus 5 Q&A, Help & Troubleshooting] touchfan:
I'm certainly inclined to agree with you but Google just offered the replacement after <5 mins on the phone. It will be a while until it shows up and it seems very likely the problem is actually caused by unupgraded 3G towers in my area. However it's another thing to try that isn't too much of a hassle.
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
I have 2 phones here. One s4 and one N5. Speedtest shows LTE on S4 and N5 is 1x. FML
[Nexus 5 Q&A, Help & Troubleshooting] jkcarp94:
The devices aren't defective. This has been explained just a few posts back. This is a known network issue.
[Nexus 5 Q&A, Help & Troubleshooting] chugger93:
So let me get this straight... I'm new to this thread. The N5 is a triband device or whatever and sprints towers don't support it yet? Or at least the legacy ones? Do I have that straight? I'm trying to grasp in detail exactly why LTE doesnt work...even for me (a new N5 owner as of 2 days ago)
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
N5 (and others like the G2) are tri-band devices.

not all the Sprint 3G towers are upgraded to work with these tri-band devices.

Once they get updated for CSFB devices, it should work.

The reason why the 3G towers need to be upgraded is for the voice handover.

Anyone feel free to correct me if I'm wrong.

EDIT: When I say "work", I mean switch automatically. If you have LTE in your area you _should_ be able to force LTE in the *#*#4636#*#* > Phone Info menu. It'll say searching for service though, but you'll have LTE access.
[Nexus 5 Q&A, Help & Troubleshooting] kladd:
Does this also explain why I randomly roam in well covered areas and frequently drop calls? Or is that a separate issue I should look into
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
That might be a separate issue. Have you updated your PRL?
[Nexus 5 Q&A, Help & Troubleshooting] kladd:
I have. I didn't notice the issue until after getting a replacement SIM. Since then I've factory reset, updated the PRL, and the profile. Nothing seemed to change anything.
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
Hmm, yeah I'm not quite sure what the issue could be. What was the reason for the replacement Sim?
[Nexus 5 Q&A, Help & Troubleshooting] kladd:
Initial attempt to fix the LTE issue. Before reading the tri band news.
[Nexus 5 Q&A, Help & Troubleshooting] th3cavalry:
When I first got my N5 I enabled the other two bands for sprint spark and lost all LTE even in spots I know I have it. After disabling the two bands I now have my LTE.
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
Nexus 5 Sprint LTE issues survey

Nexus 5 Sprint LTE Issues Survey

Someone on reddit wanted to put out a survey, so I thought I'd post it here.
[Nexus 5 Q&A, Help & Troubleshooting] Raistlin1:
Does anyone happen to know exactly which settings we are supposed to have? Is it different per region? I am in New York City and the NJ markets and I know my LTE does work, I have seen good speeds in spots and horrible speeds in others. I keep messing with all the settings and I can't remember which ones work the best. I had decent speeds this morning but then I went and changed something and now my speeds are back to being very slow. I also noticed that the band priority does not stick, as suggested by someone on this forum, I tried setting priority for band 41>25>26 but it always makes band 25 the first priority.

LTE/GSM/CDMA auto(PRL) or LTE/CDMA auto (PRL)?

Network Mode: LTE or Global?

I have been switching around these settings so much and I think they sometimes change on their own so I never know which is the proper setting.

Should I start a new thread for this or is this thread the right one?

Thanks
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
Everyone plz stay on them ...
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
Um .. Yea. Lol
[Nexus 5 Q&A, Help & Troubleshooting] mikejeep:
S4GRU has put up a detailed technical explanation of what is broken and what needs to be done to fix it.. the front-line CSRs aren't always in the loop, but Sprint already knows all of this, they have known for months:

http://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/

-Mike
[Nexus 5 Q&A, Help & Troubleshooting] criccio:
Well, after reading that whole document and also this Qualcomm whitepaper on CSFB I feel MUCH better about this situation. Granted, I still don't have working LTE but knowing the technical reasoning's behind it, I'm less upset.
[Nexus 5 Q&A, Help & Troubleshooting] mikejeep:
Agreed.. it appears that the new radios have a lot of nice improvements. Hard to beat better battery life AND increased reception capabilities. Plus, to Sprint's credit, it looks like getting CSFB working on all of the existing LTE sites is top priority right now, lots of reports that this situation rapidly improving for a lot of markets.

-Mike
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
Here is an app I found that allows quick toggle of network settings :)

http://click.xda-developers.com/api...y you need. &jsonp=vglnk_jsonp_13848278665137
[Nexus 5 Q&A, Help & Troubleshooting] criccio:
Still nothing... I don't know if I can live with this for the life of the phone. What a failure on Sprints end...
[Nexus 5 Q&A, Help & Troubleshooting] Dj8218521:
LTE working

LTE working for me, BUT can't call out.

I really hate sprint ....
[Nexus 5 Q&A, Help & Troubleshooting] aaboagye:
It's still a waiting game.
[Nexus 5 Q&A, Help & Troubleshooting] criccio:
I'd like to report that over the last couple days in LTE/CDMA (PRL) mode, I've actually been picking up and keeping LTE automatically. Prior It would only stay on LTE when I switch to LTE using the "Network" app that was linked here a few days ago.

Could Sprint be making progress with the CSFB issue?
[Nexus 5 Q&A, Help & Troubleshooting] mikejeep:
Sprint IS making progress with the CSFB issue. They started working on it several months before these tri-band devices came out, they just didn't have enough time to finish it all before they were released. From the progress noted on S4GRU, this issue has been a priority for Sprint's contractors. Many markets that had issues are all set.

-Mike
[Nexus 5 Q&A, Help & Troubleshooting] criccio:
Wow, I didn't realize there was a forum on that site as well. Time to jump over there!
[Nexus 5 General] THE_KINGDOM:
For those that are stuck with "A UPS shipping label has been created" several days after order

When did you order? (paste from Google order confirmation email)

Nexus 5 version? (paste from Google order confirmation email)

Destination: (found on UPS tracking)

UPS Label Created? (found on UPS tracking)

Order date: 31-Oct-2013 2:06:34 EDT PM

Nexus 5 Version: Nexus 5 (32GB, White)

Destination: Richmond Hill, Ontario, Canada

UPS status: Label Created On: 11/04/2013. A UPS shipping label has been created.
[Nexus 5 General] THE_KINGDOM:
BUMP
[Nexus 5 General] MaxCarnage:
Instead of bumping your own thread four minutes after you created it, why not just post your issue in one of the two highly-active shipping threads?
[Nexus 5 General] THE_KINGDOM:
Highly active is the reason I HAD to bump it. and BECAUSE those other threads are NOT specific to this issue. Thanks.
[Nexus 5 General] MaxCarnage:
You might find that your shipping issue fits in quite well with others discussing shipping and shipping-related issues, but I'm not a moderator so whatever floats your boat.
[Nexus 5 General] xqz:
I feel it doesn't hurt to separate the people who haven't gotten confirmation.

It feels like from what I've seen that if you ordered more than one phone, or got white phones, they were delayed. Of course I could be wrong.

Going to get a friend to add to this thread
[Nexus 5 General] mymusicathome:
Order date: 31-Oct-2013 11:09:21 PDT AM

Nexus 5 (32 GB black)

Destination: Edmonton, Alberta, Canada

Status: shipping label created on 11/01. No progress since

Sent from my SGH-I337M
[Nexus 5 General] THE_KINGDOM:
wow that's shocking also, seems like your in the same situation as me
[Nexus 5 General] bloodrain954:
call UPS, nobody freakin knows.
[Nexus 5 General] THE_KINGDOM:
several other people have mentioned being in the same situation on the Canada thread, with only a shipping label created..
[Nexus 5 General] robstunner:
same thing here with my US order. I called them and asked why people who ordered Monday are getting delivery today, while my order placed on Thursday was still not dispatched (even though I have a "ready for UPS" tracking number). The response, "please wait 1-2 days as it can take that long to get from Google to UPS, and then UPS will ship with your selected 2 day shipping." Utterly useless. I actually just placed another order now. Im rooting for the possibility of getting the new order first, so I can ***** them out some more.
[Nexus 5 General] gloppe:
Got exactly the same.

Order date: 31-Oct-2013 3:20:55 PDT PM

Nexus 5 Version: Nexus 5 (16GB, Black)

Destination: Vancouver BC, Canada

UPS status: Label Created On: 11/04/2013. A UPS shipping label has been created.
[Nexus 5 General] THE_KINGDOM:
just spoke to them again now, they told me exactly the same thing. I'm also thinking to order another device but it says

"Leaves warehouse in 2 - 3 weeks" so I couldn't even expedite it if i wanted too.
[Nexus 5 General] THE_KINGDOM:
these phones have clearly either got lost, or placed in the wrong shipment pile, which hasn't be picked up yet..
[Nexus 5 General] robstunner:
I have a friend who ordered one on Friday and another on Sunday, he has both of them as of yesterday in hand.
[Nexus 5 General] cc16177:
I ordered a white 32gb on Saturday and I already got it...
[Nexus 5 General] THE_KINGDOM:
unreal...basically one of the big boxes full of packaged phones with printed UPS labels on them, wasn't picked up by UPS.. I'm convinced that this is what happened.
[Nexus 5 General] robstunner:
I dont understand how it could have been missed 4 days now. Whatever the case, it's unacceptable. She told me to call back Friday!! I was like first it was 1-2 days, then the 6th, and now the 9th maybe next week. It seems like they are pulling whatever excuse they can conjure up out of their b-holes.
[Nexus 5 General] gloppe:
It specifically said 1-2 days in your initial notice?

And now it's the 9th? For me unfortunately it said 3-4 weeks initially. So I can't really complain. Yet I don't get why others got theirs already, having ordered days after I did.
[Nexus 5 General] robstunner:
Yes, when i ordered at 109pm it said 1-2 business days. When I got the email it said ships by 11/5. When I got my shipped notice 3 days later it said 11/5 and I ordered at 9pm, not 1pm. In google play store it said full order shipped, in google wallet it said partial order shipped. Called today and thats pretty much what happened above. Like I told the lady, the order was for multiple nexus 5's and was NOT cheap, so it was completely unacceptable that I have a box unaccounted for in limbo while people are ordering and receiving their devices in between my entire ordeal.
[Nexus 5 General] gloppe:
And what did she say?

I just emailed them and was told "The device seems to have been shipped on 11/04/2013. Please allow time for shipment as it is in route."

Whatever that means.

EDIT: This is priceless. Now they told me I ordered 3 days ago. And here I was, thinking I had ordered it 4 hours after launch. Making it 6 days. But oh well, I guess they know better!
[Nexus 5 General] Deekayy:
My tracking has been in "delivering" status for 2 and a half days from KY. Eta is friday so we'll see..
[Nexus 5 General] THE_KINGDOM:
if it doesn't show you the checkpoint scans its most likely not on route..
[Nexus 5 General] Deekayy:
Oh mah gawd. Are you saying my nexus is lost and scared in someone's home right now? =/ I just checked my shipping order again and it says "departure scan" still... I better get it on time..
[Nexus 5 General] robstunner:
heh, consider yourself lucky, i dont even have that. Just a "ready for UPS"
[Nexus 5 General] THE_KINGDOM:
I personally just think it's lost orders.. pretty bad luck if you ask me.. problem is they won't be reshipped until investigation with UPS is complete
[Nexus 5 General] robstunner:
Very possible. And they still won't admit any fault
[Nexus 5 General] THE_KINGDOM:
You know what.... I thought this launch was originally better than the Nexus 4 launch, which was a disaster... but I can no longer say that. Nexus 4 launch was bad because they had barely any stock and couldn't fulfill demand.. but in this case they had enough stock, could fill the demand AND people that ordered their phones FIRST within seconds and minutes are experiencing delays for no apparent reason and those who ordered after are getting their devices before us..

even the people who ordered with a 3-4 week estimate leaving warehouse some have received their phones..

This is honesty the most backwards launch of any product I have ever seen in my life.
[Nexus 5 General] :
Go to packagemapping.com, it shows you the route of delivery. For example, just like you, mine's at departure scan, but on packagemapping.com it says its currently travelling across the country (from Illinois to Vancouver (Canada!!)), so I'm not really surprised that it's taking so long. Expecting around 4 days or so. It's still on time for arrival on the 12th!
[Nexus 5 General] Deekayy:
Hey thanks for that link, it actually got to my city 2 days ago.. i guess it wasn't updated on the actual ups site. I wonder if I can head to where the package is at and pick it up, thanks!