yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] DrunkFuX666:
What model did you RMA...? I just got my first RMA of a 32gb black... I had the 310k and they sent me the 312k... Was hoping for a 401 or 402k...

Its volume rocker is perfect but power button is loose...

More importantly tho, the screen has the yellowish tint and there is some light bleed which was not present in my old phone.

Also I noticed the new phone has some static like the nexus 4 had from its earpiece... Old phone didn't have that either.

Now problem is someone else had bought the phone for me and don't want to put them through the trouble to RMA again... So... Should I keep the old phone or just keep the new one...?

Also, do you need to flash back stock and lock the bootloader and reset the tamper meter before sending back an old phone or can you just send as is...?

Sent from my Nexus 5
[Nexus 5 General] yo2boy:
Not sure about the tamper meter but when I sent back my first N5, I flashed the stock image and locked the bootloader before sending it back. Gonna do the same for the 2nd.

As for the RMA, I have a 16GB Black. If you don't like your RMA, just keep the better of the two and send the other back. Then call Google up to tell them to send you another one because your 312k build is pretty bad. (Don't mention the power button but say that you have light bleed issues)
[Nexus 5 General] DrunkFuX666:
That's the problem tho... I don't think I can do another RMA since I'm not the one that actually purchased the phone. Its probably decide the lesser of 2 evils...

Also, has anyone with a 32gb black gotten a 402k... Because I'm thinking its not as common as the other phones, so maybe they don't make as many and won't have them in the RMA pool... Any insight guys??

Sent from my Nexus 5
[Nexus 5 General] yo2boy:
You didn't transfer the warranty?
[Nexus 5 General] DrunkFuX666:
No I didn't... Not sure how exactly to do that...

Sent from my Nexus 5
[Nexus 5 General] yo2boy:
You just call Google.
[Nexus 5 General] DrunkFuX666:
Hmmmm... Alright well... The person who bought the phone is out the country... So guess will need to wait till he comes back...

Sent from my Nexus 5
[Nexus 5 General] gtg465x:
Man, I just got a new 310k and everything is perfect, none of the buttons rattle at all, good screen color temp, etc, except for one thing. A tiny dead pixel on the screen. An RMA device is on the way, but the yellow screen comments are scaring me. Seems like everyone is getting a yellow screen now. No freaking way I'm going to risk keeping a yellow screen in hope that it fixes itself over time. Stressful. Google needs retail stores so you can insta-exchange if you have defects.
[Nexus 5 General] yo2boy:
Don't worry about it, it's just the glue. Give it two weeks and it'll be completely gone. You can always change the screen temp with a custom kernel.
[Nexus 5 General] Johnny Broccoli:
I'm still not convinced it is "just the glue". Ran 10 hour videos nonstop for a week on my new yellowed screen Nexus 5 and it didn't improve at all. I also know that my original Nexus 5 didn't have this dull, yellow tint to everything.

I'm planning on rooting but I never have done so before. Simply don't want to do so prior to knowing I'm satisfied with the replacement unit.
[Nexus 5 General] jtwlbz:
I had yellow tint and didn't go away after 1 month.
[Nexus 5 General] alsheron:
I've had the yellow tint on about 4 replacement devices. It doesn't go away. It ISN'T glue. It's (for some godforsakenly stupid reason) MADE like that by LG. I wish I could find out why. Thankfully my current N5 has a nice clean white rather than yellow whites. It's like a lottery and it affects almost ALL mobile phone displays. iPhones seem to suffer much less and so maybe it's a quality issue? i.e. Making sure the whites are neutral for some reason takes time during manufacturing, increases costs, i.e. most display manufacturers don't bother. Anyone actually know why mobile displays tend towards having a "warmer" or "yellow" tint?
[Nexus 5 General] bblzd:
As far as I can tell, they don't. Most mobile LCDs hover around 7000K on the white point averages including the Nexus 5. 6500K is what they aim for. The Nexus 4 is extremely blue at 8500k.

http://anandtech.com/show/7517/google-nexus-5-review/5
[Nexus 5 General] gtg465x:
Just an update. Got my replacement for my 310K with a dead pixel. The replacement is a 312K and while the screen is slightly warmer, I wouldn't go so far as to call it yellow. If anything, the color temp probably closer to the standard 6500k. You can tell there is a difference between the two if they're side by side showing a white screen, but if they aren't side by side, I can't even tell a difference.

Everything else is perfect as well. No button rattle, good vibration. Sound seems slightly louder.
[Nexus 5 General] corythug:
Just did my 2nd RMA. First had dead pixels. This one has faulty GPS, and rattling power button. The power button annoys me but I can deal with that. However I really need functioning GPS and don't want to rip it apart myself to possibly fix. For what its worth both were from the launch batch.
[Nexus 5 General] CuBG:
I just ordered my second RMA. First one i returned because of a death pixel.Now my second one have again death pixel and I am hoping 3th one to be good :)
[Nexus 5 General] Johnny Broccoli:
Thanks for the tip. This is what I did and no problems resulted because of it. Just got granted my second RMA and processed the order through the Google Play store. Case closed and all good on the first RMA even though I didn't send back the OEM charger or USB cable.
[Nexus 5 General] famoustito:
has anyone never return the faulty device back to google and kept it? i forgot to send mine back and its been about a month and have yet to been charge for it.
[Nexus 5 General] bblzd:
Sounds like you're running out of time. If you still plan on sending it back maybe contact Google support and clarify the situation.
[Nexus 5 General] corythug:
Just got my third n5. No power button rattle, which is so awesome. Feels like such a higher quality device. However that's not why I sent the second back. The GPS did not work at all, this one seems to work well. Only bummer I've seen is screen is warmer, but whatever at this point if all else works hah.
[Nexus 5 General] DrunkFuX666:
Nice... Which model did you RMA and what batch did they send you...?

I need to RMA my black 32gb for a second time but want to see if they sending out 402k phones yet... Sent me a 312k last time...

Sent from my Nexus 5
[Nexus 5 General] gtg465x:
Make sure it's actually a dead pixel. I RMA'd my first for a dead pixel and when the second arrived, I really thought it had a dead pixel too for a couple hours. Finally I discovered that it was a very tiny black sticky spec on the screen. I couldn't feel it with my finger, but with some effort, I was able to get it off.
[Nexus 5 General] adrenalinh12890:
Still HW REV 11 tho...
[Nexus 5 General] zevim2005:
I bought my phone in the USA and now im in europe and i need to RMA...

My question is,can i RMA to a specific address in the USA that someone can receive the phone and bring it to me and then send my phone from outside USA direct to google,or i need some post label or something like that?

thanks
[Nexus 5 General] DrunkFuX666:
You can do that as far as shipping your rma from Google to any friends house who can send you the phone, the problem tho will be you need to send the old phone back within 7 days after you received the RMA, as in your friend will receive it in the U.S. Now they do send you a shipping label to send back your old phone, but I don't know if you can use that label to send from the UK all the way to the U.S. You might just want to ask support about that, or, if you send your phone to the U.S now, then your friend in the U.S can just send it back as soon as he receives the new RMA...

Sent from my Nexus 5
[Nexus 5 General] zevim2005:
The 7 days its not a problem i can do ups it takes 2 days.

the problem is the shipping label,but i read that in the RMA email you get a shipping label to,is that correct?

if i send my nexus now i will be a long time without a smartphone.

Thanks
[Nexus 5 General] DrunkFuX666:
Yea they will send you an email with 2 forms you need to print out... The shipping label and the RMA sheet... Your friend can do that if you forward him that email.

If your sure the phone will reach In 2 days, then I suggest you send the phone the day after you apply for the RMA and get the shipping info... Cuz the new phone reaches in about 2-3 days generally... Or the day your friend gets the new phone, tell him to send it to you and you can send your the same day to him...

Sent from my Nexus 5
[Nexus 5 General] Johnny Broccoli:
Just got my new RMA in the mail (second one now). It is a 402 model this time. Once again the screen is way yellow and dull in comparison to the original one I bought.

This is getting annoying.

---------- Post added at 01:53 PM ---------- Previous post was at 01:45 PM ----------

I just received my second RMA for a 32 GB black model. This time it was a 402k. Fully yellow tinted just like the last one they sent me.
[Nexus 5 General] corythug:
Same here for hardware rev , also yellow tint compared to my 2 previous. But after using this one for a few days I honestly don't notice. What I do notice is how solid the buttons are, absolutely no rattle and that still delights me every time I pick it up. As for the yellow screen, look at it this way, should save some battery...
[Nexus 5 General] Johnny Broccoli:
Should save some battery? Sorry, not trying to lie to myself. Already in the mail and out.
[Nexus 5 General] marcosdemori:
New good .. I got another phone under warranty! :D:D
[Nexus 5 General] bobokun:
Can you guys test out something for me? I recently got an RMA and I had a problem where it made weird buzzing noises randomly. One way I found out to generate it is to take a bug report while listening to music. Can you guys try this and tell me if you get the same buzz noise I am hearing? It is happening with the new replacement phone too that I just got so I'm unsure what I should do..

Here is a video demonstrating the bug: https://www.youtube.com/watch?v=6XZSef6fuKU
[Nexus 5 General] coolguy949:
Anyone have dust under their screen? I have a 3 day old 402 with about 11 visible specs of dust inside. Initially I thought they were dead pixels but examination with a flashlight determined they are dust particles. The phone is perfect otherwise. Although it also doesn't seem to see any 5 GHz wifi, even when 5G mode is forced.

If it weren't for the two noticeable specs of black dust in the center of the screen, I would probably keep this one. The other specs are really hard to find unless at high brightness with a white screen. Nevertheless, I've started the RMA process but worried my next one will be worse. The screen does seem a bit yellow too but I'll have to examine that further.
[Nexus 5 General] Henrock11:
I just received one on the 26th of march with 2 specs of dust under the screen, I rma'd and got the new one today, after ordering next day shipping, and it had a spec of dust as well. I sent them both back and am waiting for my refund to go through and then maybe I'll try for the 3rd one. Like you said,other than the dust specs which are clearly noticeable to me, they'd be perfect. Hopefully 3rd time's the charm.
[Nexus 5 General] tvdang7:
question about rma do you have to send your phone first? or do they send you a replacement first then you send your old one back. I am have bad battery drain even after factory setting but if i will be with out a phone for over a week i would rather just deal with it.
[Nexus 5 General] bblzd:
To be honest I don't think that's a hardware defect. Pop on over to the Battery Results thread and post up some screen shots of abnormal drain behavior and we'll try and help you out.

To answer your question though, Google charges you for a replacement phone so you're never without a phone at any time. Once you've sent one back they revoke the charge.
[Nexus 5 General] DrunkFuX666:
Just to clarify a bit more what bblzd said about the RMA process, Google will send you a new phone First... You will then have 7 days to send one of the 2 phones back... During the process tho, they will put a hold on your credit card the full amount of a new phone... Once you return on of the 2 phones, they will release the money.

So bottom line, no you will never be phone less...

Sent from my Nexus 5
[Nexus 5 General] nikeman513:
RMA shipped! RMA'd November 6th, sent today (overnighted)
[Nexus 5 General] jector42:
Wait so you ask for a replacement yesterday it said betwenn 3-4 weeks it would shipped, but now( today) you got a email that your device been shipped
[Nexus 5 General] DanRyb:
I seriously don't get this. I mean, my current Nexus is just dead pixels so I can live, but how are people requesting RMA and/or receiving their RMA order link AFTER some other people but getting it shipped BEFORE them? Not making sense.
[Nexus 5 General] monkeypaws:
Could it be they have multiple stocks in different locations. You also have to look at which variant people are rma . the white 16 or 32 or black 16 or 32?
[Nexus 5 General] chillaxnphilx:
Device: Nexus 5 32GB White

Issue: 2 black specks which could either be dust underneath the screen or dead pixels

CALLED: Nov 5 @ 1:26 AM CST

RE-PURCHASE: Nov 5 @ 5:00 PM CST

SHIPPED: Nov 6 @ 4:40 PM CST

OUT FOR DELIVERY: Nov 7 @ 8:09 AM CST

Update:

DELIVERED! Nov 7 @ 5:27 PM CST (will update on condition of replacement)
[Nexus 5 General] beaver2233:
Australia - requested RMA (annoying vibration motor) today 8/11 (or 11/8)...4-5 weeks to ship - have high hopes it'll ship shortly reading this thread.
[Nexus 5 General] nikeman513:
Yep
[Nexus 5 General] mrxd:
On Google play it says my replacement will ship in 4-5 weeks, FedEx says it's left Hong Kong and will be here on Monday
[Nexus 5 General] beaver2233:
This is what im hoping for :)
[Nexus 5 General] daisun:
Friday 8th

6pm, received RMA email, ordered replacement via link and have been requested to print out shipping label and book a pick up time for my defective unit. Shipping time of replacement unit is 4-5 weeks and I only have 21 days to return my current device so I have to ship it back before I receive the replacement. :rolleyes:​
[Nexus 5 General] chillaxnphilx:
WTF!

It's just my luck that the replacement device I received has dust underneath the screen. Calling Google AGAIN!! At the same time though..it's kinda interesting that I have 2 devices at one time. I may be OCD but come on..how many devices are gonna have dust/dead pixels that I get two in a row? Hopefully 3rd times a charm and if that fails too..I'll be between just living with it or getting a full refund (most likely refund). Hope everyone else has better luck!
[Nexus 5 General] skylineGTR_34:
I asked the representative and he said that I can keep the defective unit until the new one arrives. Where is the 21 days rule stated can you provide a link?
[Nexus 5 General] daisun:
It says so in the replacement order receipt. I've attached a screenshot.

I'd be happy to be proved wrong.
[Nexus 5 General] beaver2233:
I believe you'll receive it within 21 days...I ordered replacement today at 1pm (NSW) and just got my shipping confirmation (was listed as 4-5 weeks as well).
[Nexus 5 General] skylineGTR_34:
So there is a conflict here. This is the reply from customer service.

"I appreciate your patience and understanding during the replacement process. Keeping your phone until the new one arrives is definitely an option you can choose to exercise. There will be an authorization on your account until the original device is returned, but as long as you are okay with that process that should prove to be a worthy solution for your wait!

Google Play places a payment authorization (temporary hold) on your credit card while we process your new or replacement order. Please note that this is not a charge.

Payment authorizations remain on your account between 1-21 business days, depending on your card issuer's policies. If you still don't have access to the authorized funds in your account 21 days after placing your new or replacement order, please contact your bank or credit card company to determine the authorization status. "
[Nexus 5 General] daisun:
Fingers crossed!

Sounds like 21 days is just the standard time for payments to go through :(
[Nexus 5 General] RedBlueGreen:
For me they have provided me with shipping materials... Those shipping materials are in the box of my new phone. So if it takes over 21 days to get sent to me its their fault.
[Nexus 5 General] skylineGTR_34:
You got the shipping confirmation same day? I replaced the order on 6th but I have nothing.
[Nexus 5 General] beaver2233:
Yep - may have to do with which model you ordered...mine was 32GB Black.
[Nexus 5 General] dannydro:
hey guys, im not dumb I know if u have a drop and cracked screen its your fault......but I have a cracked LCD, the screen itself is 100% flawless like the day I got it. Im reading the warranty booklet and it says "external housing and cosmetic parts shall be free of defects.." so my question is. can I rma my device since it broke from the inside. ?:silly::silly:

so here's what happened. like every other human I like use my phone for music, so im at the gym 25 mins in. I take my phone out my pocket to change a song and BAM its broken. completely not responding to touch (music buttons still works). my theory is some how the phone got slightly flexed in my pocked and cracked internally. your probably thinkin " u dumb donkey , u must had to bump in to a weight or something and the impacted caused it". nope. no way. I always start off doing cardio for the first 30 mins and im not clumsy when I run:silly:

so what do u guys think ? do I have a case since technically its interior damage just like dead pixels and bad speaker and bad motors ?
[Nexus 5 General] Johnny Broccoli:
Doubt it.
[Nexus 5 General] dannydro:
so i call google to see where i stand. i get hold of some one pretty fast and then i started asking questions about the warranty basic stuff like what they do and don't cover. i told him what happen and made it very very very clear that glass screen is not cracked what so ever and that the lcd is broken , bleeding colors and not responding. then he say those magical words "sounds like a hardware problem" and starts taking notes. i could hear what he was typing , bleeding colors and not responding,cracked lcd. then he walks me through the rma process. so in the end google came through for me :angel:. the dude was super cool and knew what he was talking about.
[Nexus 5 General] LiquidSolstice:
Don't start jumping up and down for joy yet. The engineers will still examine your phone and they will most likely say that it is your fault.

Honestly, if I was to guess, you're about to be out of another $350+. Good luck.
[Nexus 5 General] Rambler76:
Just got my N5 and guess what, a big hunk of friggin dust under the screen.

I purchased the N5 with a nexus wireless charger and paid combined shipping.

When I spoke with the Google rep he originally wanted to do a refund and then have me reorder the N5.

Because I ordered the charger as well and paid combined shipping he mentioned that I would then have to pay for shipping again when I reordered the N5.

I opted to RMA the N5 instead of a refund.

Does this seem like the right decision ?
[Nexus 5 General] DrunkFuX666:
Go for the RMA... Its all hit and miss whether you get a new phone or RMA...

My original phone was a 310k phone... GPS completely borked... Finally RMA in march... They sent me a 312k... It has some terrible buzz in The speaker... RMA again and just got a 403k... So it's fresh off the line... But its power button is super loose... I decided to fix that myself... At least the GPS works...

Sent from my Nexus 5
[Nexus 5 General] Rambler76:
This one was a 403 and it was perfect. I spent the afternoon going through all of the common RMA issues and the only thing that was wrong with it was the dust under the screen.

I sort of like a dead pixel, once you notice it you can't in notice it, well at least I can't.

I've organised the RMA, packaged it up and its waiting to be pickup up this coming Tuesday by a local courier.

In regard to the RMA, Google states that the phone will be checked and confirmed to have an issue covered by warranty before the credit card authorisation is lifted.

The RMA courier address label states its going to a LG service centre here in Sydney AUS. Do the service centres scrutinise the phones or do they just check that its all been returned in good working order (eg all accessories and not damaged) ?

The last thing I would want is for someone to say that dust under the screen isn't a RMA issue when in my opinion it clearly is.
[Nexus 5 General] faultytowersdude:
Just put in for an RMA GPS was taking ages to lock and power button rattle was annoying me. Also wasn't impressed with the volume of me speaker and clarity was crap.... Hopefully new one will be better
[Nexus 5 General] faultytowersdude:
Just got my replacement hand set and not happy with my 2nd handset. The screen has a slight yellow tint and there is a speck underneath the screen where the black border is outside the LCD looks to me like its not glued properly, another RMA joy
[Nexus 5 General] Visa Declined:
I don't know why Google puts up with you guys who are rma'ing your phones because "the tint looks off" or "there's a spec of dust".

Eventually the return policy is going to have strict rules attached, and I just want to say thanks in advance to you guys for ruining it for all of us.
[Nexus 5 General] faultytowersdude:
Well my 1st N5 GPS was borked did not work.... 2nd as described yellow tint which looks crap compared to my 1st N5 so if im paying 300 fat ones I want to be happy with my purchase, wouldn't you agree?
[Nexus 5 General] GUGUITOMTG4:
That's true specially if you will be on stock (I mean about the yellow display)

However I can confirm some users that exchanged their phone because it was yellowish. However, when their RMA arrived, later on they were into custom Roms and kernels with color profiles etc... (not my business btw:p)

A bad GPS is of course a reason for RMA.
[Nexus 5 General] Rambler76:
After spending AUD$449 I found what looked like 4 or 5 dead pixels in a row upon powering up the phone for the first time.

Upon closer inspection it was a large piece of dust and not just a spec.

I planned on using a dead pixel app to test the screen but didn't even need to use that as the dust was so prominent.

I don't know about others but I find this totally unacceptable and can't believe that this would happen in today's manufacturing processes.
[Nexus 5 General] SolarTrans:
Apple has extremely precise requirements for quality with screens. All iPhone screens of the same generation are indiscernible.
[Nexus 5 General] Johnny Broccoli:
Oh my. Well we are all so sorry that LG has an inconsistent production line that spits out many, many phones that aren't up to par.

You think people enjoy going through RMA after RMA, hoping to just get a phone that looks and works properly?
[Nexus 5 General] SolarTrans:
I've only had to exchange my iPhone due to a defect once (my 5s due to one dead pixel). And I've had every one.

It's not too much to ask for your device to be perfect, and most manufacturers respect that.

Only issue is Google doesn't have a physical storefront to process returns so it takes forever.

Apple and Samsung (in the USA) make it easy to exchange and get support.
[Nexus 5 General] Johnny Broccoli:
Got my third RMA in a row with a pee pee yellow screen today.
[Nexus 5 General] SolarTrans:
I guess I was kinda lucky getting the November version :P

I hear they tend to have the correct screen temperature.
[Nexus 5 General] Johnny Broccoli:
I have the November version still too (my original one). Has other problems though.
[Nexus 5 General] SolarTrans:
Ah. I returned mine because I didn't like it. No issues though (other than the smaller speaker holes and loose buttons).

I didn't know how uncommon it is to get a Nexus 5 without any defects.