yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] Khaiyan:
Dammnit...I had a feeling something was wrong. Google is giving me a massive headache. How hard can a simple RMA be?!

Thanks anyway.
[Nexus 5 General] gidgiddonihah:
Pure chance. I thought it was due to the date and that all models being sent out in the past week were the revision 312K but apparently some people are still getting the older models.
[Nexus 5 General] abdel12345:
For me they released the charge before even getting the RMA back. They say it should be released as soon as they get it back and have them checked
[Nexus 5 General] j91hernandez:
Processed RMA on 12-7 got the email on 12-10 and finally received shipping confirmation on 12-16 and unfortunately selected ground shipping...:silly:

I have stuck pixels on center of screen and the soft touch is chipping off of the back.
[Nexus 5 General] nimfa:
I received an email that my replacement device was shipped but when I track the shipment I can see that it has not moved from Louisville for two days. Can it be that they are not updating the track page?

It is scheduled for delivery tomorrow, I can't see that happening.
[Nexus 5 General] mvelasquez87:
I got my replacement on Wednesday after ordering it Tuesday night. It's a 312k black 32gb. My original issues were the poor speaker quality for both music and phone calls, not to mention a weird tapping on the earpiece during a call and a hiss during video recordings. The one I received does have a slight yellow tint to it but it's easy on the eyes. Speaker sounds great but still records that hiss. Tapping seems to be gone but now the vibration function is out of control. I mean seriously I can hear this thing clearly across the room with the TV on. Any suggestions?

When I called they offered me another RMA but I hate having 400 bux tied up because LG cant get their quality control right.

Funniest part was the rep told me they've had no problems with the nexus 5. I straight up laughed at him.
[Nexus 5 General] androidfreak007:
I received my N5 on 17th. I think the vibrationmotor ist defective. I have record the strange sound.

First: recording from head height

https://www.dropbox.com/s/2ampovzd9vgl0xx/Aufnahme von kopfhöhe.3gpp

second: recording directly from the back

https://www.dropbox.com/s/odyys0jsn100jq2/Aufnahme direkt hinterm phone.3gpp
[Nexus 5 General] koyari:
RMA (N5, 32GB, White)

I am not sure if it is just me or RMA process is different in India, according to Instructions in mail, I have to first ship my device [no money hold on card] then After service center receives the device, they’ll inspect it and send a replacement device within 3-7 business days, if it's covered under warranty.
[Nexus 5 General] mr mystery:
1-14 days after receipt of the returned device is the official response you'll get from Google.
[Nexus 5 General] nikeman513:
Whether they know about it or not, still ask them to notate the order for a new batch or 312k, it worked for me. Idk what I would have gotten if I didn't ask, but like I said in here earlier, it never hurts to ask. Just say you don't want to return again for same problems as before, and to save Google and yourself time and money, it would be in their best interest to send a new batch version. Don't be aggressive about it, be humble and sound a bit frustrated for having the issues in the first place.
[Nexus 5 General] dazz87:
Not true. You can't purchase via cragist list or eBay and get a warranty from Google. Look in manual it states that the original owner will only to able to request a RMA
[Nexus 5 General] LiquidSolstice:
This is not correct. Regardless of what the manual says, I am not the original purchaser of the Nexus 5 I own. I bought it directly from someone else I know. When I called them, they transferred the warranty over to me, and then started the RMA process.When I asked the person I bought it from if they received any confirmation or request to verify the change in ownership, he said they did not.

The only reason I haven't followed through yet is because they want me to send back all original accessories, and the charging block and power cable I got with the first one is not currently at the same house I'm staying at right now on holiday. But otherwise, there are no blocks/hitches/worries for me concerning the RMA process.

The warranty belongs to the device, not to the person who uses the device. It doesn't matter how many times the phone exchanges owners, you can send it in and they will look at it. There is no guarantee that they will do anything about it, though, so if your seller did something unauthorized to the device, that's on you.

This has held true for every almost-new phone I have bought second hand (including the HTC One). If the warranty is still in its 1-year period, they are obliged to take it in, because they don't care who the owner is, they make the promise that it will work or that they will make it work when the phone is originally sold.
[Nexus 5 General] LiquidSolstice:
A custom kernel will solve both those issues. Anything Faux/Franco will have the newer balanced color/gamma profiles, and every kernel (even stock) can have its vibration strength changed by TricksterMod.

In short, to deal with the yellow tint, flash a custom kernel that has Faux's gamma patches in it, and to deal with the vibration, just use TricksterMod (from the Play Store) and in the very last tab there is an option to adjust vibration strength. In your case, you will want to drop it down (and it will let you test it right away after hitting the checkmark in the top right).
[Nexus 5 General] dazz87:
Oic. I guess it will involved the original purchaser to transfer the warranty over to the new owner. This is good info for people who are purchasing their N5 via craigslist or ebay.
[Nexus 5 General] LiquidSolstice:
That's the thing, it didn't. The guy I bought it from didn't receive any sort of call or email from Google concerning it. So I'm not exactly sure how they are handling the warranty situation, but I think right now it's working out in the current owner's interest.
[Nexus 5 General] jtwlbz:
Not true. The note goes to support manager not to ware house. You r just lucky that got newer batch.
[Nexus 5 General] LiquidSolstice:
If I was to guess, the majority of the 311 batch has already been depleted and the latest shipment is all 312s.
[Nexus 5 General] nikeman513:
And you're saying support manager has no power for newest batch for when they request it? Isn't that part of their job? I don't think you know for sure either to be making such a statement.
[Nexus 5 General] jtwlbz:
They don't care.
[Nexus 5 General] mattfox27:
Ya in USA they ship out your device, put a charge on your credit card for the amount but its only a hold charge then then they ship you a new one and you send back your old when when you receive the new one

---------- Post added at 08:07 PM ---------- Previous post was at 08:04 PM ----------

Just to throw it out there for anyone I received my initial N5 311k model and it had problem with the power button so I RMA'd it and got a replacement with the new hardware (bigger speaker holes) and like some people seem to notice the screen on the new device was extremely yellow and warm. I let it sit for a while overnight and turned the screen on every once in a while to the white background of Google now and overnight and the more I used it the screen lost its yellow tint and cooled down, so it seemed to have gone away by itsself...just posting for anyone else who might have the same issue

FYI..

nexus 5 have two version display , That's normal.

and if you have tune color , flash custom kernel Franko r23 and install app N5 Gamma Testand , then tune colors like you want ￼

http://xdaforums.com/showthread.php?t=2544128

and instructions http://xdaforums.com/showpost.php?p=48587876&postcount=620

---------- Post added at 08:09 PM ---------- Previous post was at 08:07 PM ----------

FYI...

I asked for a model from the "new batch" when in was on the phone with Google and they said that I get whatever the warehouse has in stock and they have no control over the item.

Also remember if you RMA it to select overnight shipping when you place the order from the RMA email, Google pays the shipping.
[Nexus 5 General] mvelasquez87:
I used trickster mod and the vibrate is still off. I have to put it down to 20 to lose the rattle off the vibrate. At that point it's almost pointless to even have the vibrate on.

In regards to the yellow tint, it's gone away some and very easy on the eyes. I don't mind it now.
[Nexus 5 General] jtwlbz:
I've RMAed 3 times now and waiting for 4th White RMA. So far all had button rattle.

This is my last RMA if 4th one still rattle. I give up.
[Nexus 5 General] finalhit:
I would do a sarcastic "#firstworldproblems" comment but this kinda fits beyond that.

Really? Why would any one authorize a return for that issue?
[Nexus 5 General] gidgiddonihah:
I RMA'ed mine for the same reason. It got so bad when I tapped the screen it would make an ugly rattling noise which detracted from my 450$ purchase (tax + shipping).

So it's been decided the yellow tint is a software imbalance in the color profile? Franco's kernel seems to have fixed both my WiFi problem and the yellow tint but I wanted to make sure my eyes weren't just playing tricks on me.
[Nexus 5 General] dazz87:
No its not a software issue its hardware. My screen compare to my Co worker are differnet. We try the same value with Franco kernel and the white is much better than his. He still has a yellow tint to it, where mine does not
[Nexus 5 General] gidgiddonihah:
Thanks for the quick reply. My yellow tint was never awful (not like some of the images I've seen floating around) but it was bad enough I was considering an RMA before Franco's kernel. Think I'll just stick with what I have.
[Nexus 5 General] jtwlbz:
I bet yours is white right?
[Nexus 5 General] gidgiddonihah:
Nope, Black 32GB.
[Nexus 5 General] niffel:
I´m also considering a RMA. Even with the newest color-settings my display looks very yellowish. I think it has to be a hardware problem, because I also compared my display with a n5 from on of my mates and the whites are alot better.
[Nexus 5 General] BirchBarlow:
So to recap, basically we've traded loose buttons, dead pixels and speaker problems for yellow screens? This kind of shoddy manufacturing will only make Google's decision to have Motorola manufacture their next line of Nexus devices that much easier.
[Nexus 5 General] jtwlbz:
Mororola is worse manufacture in terms of build quality. Its the price killing it.
[Nexus 5 General] jtwlbz:
Thank god finally my 4th rma don't have button rattle. I mean very small rattle that I don't notice when I tap screen.
[Nexus 5 General] jtwlbz:
Wow this is never ending.. now my screen has ligjt bleed jesus .. google seriously this is a joke.
[Nexus 5 General] DoesntPostAThing:
RMA'd my first one, a 311k. It had dead pixels, loose vibration motor, and light bleed.

Got my replacement one today, a 312k. Still has some light bleed, although to a lesser extent, but both are in the bottom right corner. Vibration is much better, SIM tray is recessed. Screen is slightly yellow but I'm not sure if it will go away with time. Also noticing some slight power button rattling. On a 312k. I'll probably wait for my official bumper case to arrive though, as it might stop the rattling. Not sure. The light bleed is ok at lowest brightness, but visible when using a kernel such as Franco that has the screen dimmer module.

Question, though: From what I've seen light bleed is when you notice uneven blacks, typically noticed by putting the display to max brightness while showing all black. What I'm noticing is mainly on whites, and when low brightness. The area where this occurs displays blacks, at all brightnesses, just fine. Is this light bleed? Or is it normal/fixable? What I mainly notice is that it doesn't get as dim as the rest of the screen.
[Nexus 5 General] cas8180:
I thought for sure I would have gotten a newer unit. But I rma'd mine about 4 days ago. My new unit came here today its a 311k. Had to download the 4.4.2 update as well but on a side note everything appears to be working good. So can't complain. Unit seems pretty flawless IMO.
[Nexus 5 General] markdapimp:
First unit i got was a 311k i RMA and got a 310k

310K has perfect buttons however small light bleeds

LCD has no yellow/blue tint at all, so i'm keeping this unit Lol before i RMA and get a bad one, not even sure if i should consider this as a lightbleed because im so used to amoled.
[Nexus 5 General] nikeman513:
I don't have a yellow screen on my 312k... Lucky, or just fades away. Good thing about newer units, I'm noticing people getting better CPU's. PVS 4 for me. Now I'm at this using Franco r24 OC to 2400 and new dalvik and bionic patches from Qualcomm, also it's undervolted 25. This resulted in 10-15%% performance boost compared to other 311k model.
[Nexus 5 General] UnknownzD:
Ah, you are the lucky guy.

I have got a 312K phone as well but its PVS number is 2 only :(

Anyway, I didn't RMA the phone so I don't have the date to tell :P
[Nexus 5 General] abdel12345:
What's a PVS number?
[Nexus 5 General] jtwlbz:
I would rma it light bleed is defective even if its small

---------- Post added at 10:07 AM ---------- Previous post was at 10:05 AM ----------

Pvs number is nothing don't bother don't bother with undervolting it saves very little battery
[Nexus 5 General] Khaiyan:
Hi, can anyone who's done an RMA in the UK explain how the return shipping package is received? With the Nexus 4 RMA, it came with the replacement phone, is it the same with the Nexus 5? Or does the shipping package arrive separately?
[Nexus 5 General] nikeman513:
Idk about UK, but in US its exactly the same. Get phone first by putting a hold on card, then taken off once received.
[Nexus 5 General] DoesntPostAThing:
Same thing except 312k with slightly lose buttons. I don't worry about the buttons, but I also have that small light bleed and am in the same boat as you. I'm not even sure if this is lightbleed at all, or if this is normal for LCDs, as I've been using an AMOLED for as long as I've had a smartphone. In any case, neither of these bother me much so I'll probably keep this one instead of RMA again and getting one with worse issues.
[Nexus 5 General] refinition:
PVS should be the Qualcomm ranking of the CPU
[Nexus 5 General] Diesel779:
Hi,

I've had to contact Google today to arrange a replacement Nexus 5. The one I had delivered 3 days ago has no NFC functionality at all. I somehow got through to Google in America today lol. Anyway they were very helpful and agreed that my device needed replacing. They given me the number for Google support in the UK and told me to call them tomorrow and they'll take things from there.

Here's my problem - I've read that Google put the cost of the device on hold on your card, in my case it would be £300 on my debit card. This will make sound like a looser, but after all the spending over Christmas I only have £50 in the account my debit card is for. I don't own a credit card. So how will they replace my Nexus 5? I know by law they have to replace it, it's 3 days old with a manufacturers defect.

The only way I can think that they'll go about replacing my phone is by me sending the faulty one first, and then they send out the new one. This concerns me because I've read it can take 3-4 weeks to get a replacement. 3-4 weeks without a phone through no fault of my own is unacceptable to me. So does anyone know how Google will deal with my situation?

I've had a faulty device in the past that was on contract. I contacted my service provider who sent a courier to deliver the replacement phone and take the faulty one back there and then.

All this is really stressing me out. I'm 3 days into owning my Nexus 5 and I love the device, and should be enjoying the device, but I can't with all this going on. The only issue with the device is NFC doesn't work, and to be honest I probably wont use NFC much anyway, but that's besides the point. I still want all the features of the phone fully functional.

Any advice on how Google will deal with this replacement with my not having enough money in the bank for them to put on hold?

Sorry for the long post & Thanks for any help and advice.
[Nexus 5 General] abdel12345:
My replacement in the us came in 3 days both times. Can't you just borrow some money to put in the account and return it after you get the phone?

Google won't send you the new one first without a hold because then you could just keep it without them having anything :D so your best option is to try to get some money on your account and then just pull it out right after when you can.

Please press the thanks button if I help you.
[Nexus 5 General] Diesel779:
I can't lend any money unfortunately. So it looks like I'll be sending the faulty device back first and then waiting for a replacement. I need the replacement to arrive no later than a week after they've received the faulty one. I'll have to discuss this with them tomorrow. If they tell me I'm looking at 3-4 weeks without a phone I'll just get a refund and move on.

Thanks for the reply.
[Nexus 5 General] abdel12345:
You can get 1 day shipping for free. They pay for the whole RMA process.

Please press the thanks button if I help you.
[Nexus 5 General] uronfire:
They removed the hold of the money on the 2nd day of me sending the device back. And that was twice. I have rmad two devices before here in uk.

It's probably best to speak to google support and explain your situation. I'm sure they will find a workaround.
[Nexus 5 General] Diesel779:
Ahh..That sound promising. So I might not be without my device that long after all :) Thanks.

---------- Post added at 12:20 AM ---------- Previous post was at 12:17 AM ----------

Thanks. Yeah they do seem to have fantastic customer support.

---------- Post added at 12:26 AM ---------- Previous post was at 12:20 AM ----------

Just a quick off topic question: Last night I rooted with cf-autoroot, then this morning I unrooted from the SU app, downloaded a terminal to check it was unrooted, and then planned to use Triangle Away to reset the counter. Only then did I realise that Triangle away needs root to work. So would you guys recommend I re-root, use Triangle away and then un root again before sending this device back?
[Nexus 5 General] BirchBarlow:
Woah woah woah, RED LIGHT! You are about to get yourself in a bad situation. DO NOT, I repeat DO NOT attempt to run Triangle Away. Triangle away is meant to reset the flash counter on Samsung devices only. Your Nexus 5 has no flash counter and attempting to run Triangle Away will damage your device. DO NOT attempt to exchange your Nexus 5 in its current state, as Google can and will refuse warranty coverage on tampered devices. Follow all of the instructions in the tutorial below to return your device to its factory state before you attempt to exchange it or else Google may charge you for BOTH devices.

[TUTORIAL] How to flash a factory image | Return to stock | Unroot your Nexus 5

One more thing, next time do your homework before you start tinkering so that you don't find yourself in such a situation.
[Nexus 5 General] abdel12345:
Exactly what he said. It's only for Samsung. Don't use it!

Please press the thanks button if I help you.
[Nexus 5 General] Diesel779:
Wow!! Lucky I posted here first. Thanks for the advice guys :)
[Nexus 5 General] Diesel779:
HI guys,

I followed the un-rooting and returning to stock guide and now my Nexus is back to it's original state :) Thank you for warning me about triangle way and also about making sure my boot loader was locked before sending my phone back.

I arranged an overdraft with my bank, Contacted Google this morning and my replacement Nexus 5 is being delivered on Wednesday :) Needless to say I'm very happy with the outcome.
[Nexus 5 General] enndub:
So when you RMA do you have to return the original box or just the charger and the phone?
[Nexus 5 General] hunhool:
I've just reveived my replacement device.

Buttons are ok,call receptions ok,signal ok(so far)

Edge of the device ok

Vibration strength more powerful

:good::cowboy:
[Nexus 5 General] HunnyBearLewis:
Lol what the hell kind of attitude is that? I thought we came to XDA to learn, not to hear "oh no you don't need to know that". Totally the lazy mans way out - and telling someone they don't need to know something, haha, that's ridiculous. :p
[Nexus 5 General] jtwlbz:
I'm telling you the truth what's wrong with this?
[Nexus 5 General] gidgiddonihah:
When you RMA you return everything: box, charger, phone, and SIM tray opener need to be enclosed or they may charge you restocking fees. I also threw in the pamphlets it came with just in case plus I never used or looked at them.
[Nexus 5 General] Soupskin:
Purchased a secondhand N5 on Craigslist before Christmas only to find the GPS would not lock at all. Contacted Google via email and after several back and forth emails for troubleshooting, they determined I needed a replacement. Since the purchase was not on my Google Play account, they told me to contact the vendor or have it warrantied through LG. I informed them that it was a gift and provided the IMEI. Yesterday I received an email with RMA instructions. Received a sealed 312K N5 today.

:victory:
[Nexus 5 General] matteventu:
Got today the new Nexus 5 from RMA.

The first I had (310K) had (mainly) this issue:

- rattling power button

- weak Wi-Fi performance

- weak vibrator

The new (312K):

- dust under the screen

- a lot weaker vibrator

Waiting for the third Nexus...

edit: I also noticed a different earpice http://i.imgur.com/FwSWViv.png)

edit 2: both Nexus with small speaker holes (just for information, I know that there's no difference in audio quality/loudness)
[Nexus 5 General] jtwlbz:
My 312k has same small holes. Maybe we got earlier stock in 312ks. I don't care.
[Nexus 5 General] HunnyBearLewis:
I did the RMA request yesterday early noon and it should be here tomorrow :D unless UPS screws me and I have to wait until Monday.
[Nexus 5 General] Lucky_Slevin:
Did you guys go through Google ? I'm getting the run around from both Google and LG. I have a huge rattle from my power button and they said talk to lg and pay for support. The thing is I just received it in the mail yesterday night so I feel very unhappy with the way Google is treating me. They basically said either live with it or return it for a refund.

It's not a little rattle, its very noticeable even with slight movement. Its not anything else as I have narrowed it down. They claim its the Sim card tray but I tested that theory.

Any advice would be appreciated.
[Nexus 5 General] abdel12345:
You got a sucky rep. I got mine exchanged right away. Call again and demand a replacement. Nicely at first but if you have to ask to speak to manager and Complain

Please press the thanks button if I help you.
[Nexus 5 General] sidbowles:
RMA long wait ahead Come on Google this is wrong

Device: Nexus 5 32GB Black

Issue: Will not charge bad batterie

CALLED: Nov 5 @ 6 PM CST

RE-PURCHASE: Nov 5 @ 10:43 PM PST

PENDING

Leaves warehouse on 11/26/2013

CSR tells me i am in the same list as if i just purchased for the first time.

I ordered my Nexus 5 on 10/31/2013 why don't they have Nexus 5 to send out for people that have an RMA this is crazy.
[Nexus 5 General] Rarscaryfrosty:
Same here. Mine leaves on December 3rd. It's a bit ridiculous that they don't have any stock to fulfill RMA requests in a timely manner. This is the only phone I have access too, and it's defective.
[Nexus 5 General] sidbowles:
Same here i sold my phone as it was on ups truck on the 5th. I have been told by CSR that they do have a pool for RMA and i have been told they don't. Anyway it has not been shipped in 2 days now. Thay should be able to help us out faster then they are as we did have the phone this is an RMA!!
[Nexus 5 General] jaggyjags:
Thanks! This is what bothers me:

Times apparently are not in the same format an in https://play.google.com/store/account it says "between 4 and 5 weeks".

Can you tell me what are the two dates you have in the same page as the attachment?
[Nexus 5 General] RedBlueGreen:
Here is mine.
[Nexus 5 General] Confused_Cheese:
Yeah sure: