yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] Aircondition:
Anyone know how long it takes for them to ship replacement device? I've waited 2 days already after getting RMA approved.

I sent back my white Nexus 5 because the phone got a little dirty on the battery case.

Obviously I had to lie a little bit about "other problems" or else they would never accept my RMA request. :)

I downloaded an app to tweak color settings to make it look it had an defectice LCD with "yellow tint".

Then I made the app change color profile at boot and made icon hidden in Nova Launcher.

Is it possible to ask if I can get diffrent color on new device and higher storage? My old nexus 5 only got 16 GB and I prefer to get 32 GB and red color. I assume they just send same color and storage as original device.
[Nexus 5 General] monkeypaws:
Wow trying to outsmart google with nova launcher. They'll never know /s. No they will send you the same device. No choices. Was there anything wrong with your device at all? I mean you're basically frauding google
[Nexus 5 General] blakeslee14:
Figured I would post my RMA experience. I had the phone 10 months. I had a stuck power button that kept turning my phone on and off (I was also getting LCD discoloration, but that's not why I sent it back). I called google Wednesday night, I had the replacement by Friday. Couldn't believe how fast everything was. Overall good experience.
[Nexus 5 General] Aircondition:
As I said the battery cover have lost its white tone and the nexus letters have fallen off. Since I always wanted higher storage and red color I decided to RMA.

I dont know how it can be fraud when others RMA their phones with silly reasons as well like bad vibration motor, wobbly power button or bad battery (li-ion battery degrade 2-3% every month)

Those who are frauding google for real are those who request RMA not only once but twice and thrice to find the most perfect device.
[Nexus 5 General] Muffinman51432:
My charging port is "loose" and I have to position the cable in different ways for it to charge. I called Google, the RMA e-email never came the first time. The second call I got an e-mail with RMA info. They cleared my card for the amount and mailed me a phone. I'll have it Monday. I am pretty darn impressed!
[Nexus 5 General] Mr. Sprinkles:
After reading the stories on here I was on the fence about whether or not to RMA for a cluster of dead pixels because I was worried the phone I'd receive would be worse. Since my 1 year is almost up I decided to just go for it and I'm glad I did! Called thursday evening and it arrived friday afternoon. I was stunned. The phone was refurbished by LG and looks new to me. LCD is perfect, I'm so happy!
[Nexus 5 General] tosin01:
Called Google about a sound issue on my wife's N5 ( white 16GB) and a vibration issue on my phone (N5 Black 32GB). Received my wife's N5 ( replaced with a refurbished device of the same) within 3 days but mine ( to be replaced with a brand new device) still hasnt been dispatched over a week later.
[Nexus 5 General] raptir:
So I've now received my third refurb replacement. This one, out of the box, has dust/dead skin in the crack between the glass and the plastic edge.

Edit: Now that I continue to check it out, the device also has non-trivial scratches on the screen. As in, not just ones that you can only see in the right light, but scratches that you can actually feel with your thumbnail.

This is freaking ridiculous.
[Nexus 5 General] thor1k:
thanks for posting feedback. I will continue to hold on to mine and deal with the issue
[Nexus 5 General] raptir:
Well, when did you buy the device? If it was recently, I would call them and see if they will give you a new replacement instead of a refurb.
[Nexus 5 General] thor1k:
I have like, 10 more days until the 1 year is up. in fact it's probably already up
[Nexus 5 General] Tony_YYZ:
I bought my Nexus 5 on launch day last year. I had a few people recently complain that my voice sounded really low on their end of the conversation. I normally don't talk on the phone much and when I do it's usually in the car via Bluetooth so I wouldn't have noticed this problem. Just called up Google and they are arranging for a refurbished replacement of my Black 32GB Nexus 5. I hope it doesn't have any flaws, otherwise back it shall go.
[Nexus 5 General] Guzmanus:
Hello

I opened my nexus 5 some weeks after receiving it because the sim tray got stuck. Now i'm planning to RMA it because of some screen issues. Do you think the RMA tech will notice it was opened? Thank you.
[Nexus 5 General] InGeNeTiCs:
Unless you somehow got it before launch day (halloween 2013), then you still have time.

I just got my third replacement due to my cracked screen. The first replacement had a defective earpiece, and everyone sounded like they were talking through a ball of tin foil, the second had a dead pixel. So far, this one seems to be perfect. After the dead pixel, I even got a $20 google play credit on my account. Score!
[Nexus 5 General] thor1k:
I have a dead pixel but really don't care.

what I sorta care about, is purple blotch on black background with high brightness.

and non-uniform color in the camera from CCD overheating I think.
[Nexus 5 General] InGeNeTiCs:
If my phone somehow developed a dead pixel, it wouldn't be an issue. However, being a replacement device, I banked on google being willing to replace it no questions asked. They did, and now I have a device that's perfect as far as I can tell. If this is the replacement they sent you that's having the problem, send it back. OR, call them, tell them you broke the screen and want to know if they're still doing the replacements. If they say yes, drop it on the floor.
[Nexus 5 General] raptir:
That's kind of my issue. My original had no dead pixels and no scratches on the screen. I don't want to accept a replacement that has issues my original didn't.
[Nexus 5 General] thor1k:
that's lying, and it's why we can't have $400 Nexus devices anymore.

It was a BNIB replacement they gave me.
[Nexus 5 General] raptir:
Well, little update here. Apparently, Google considers scratches on the screen to be "acceptable" on refurbished devices. I was told there was nothing they could do and escalated to a supervisor. The supervisor said they could not replace it again and are now issuing a refund after I send back the replacement.
[Nexus 5 General] Mr. Sprinkles:
Welp, I'm a little less pleased with Google right now. My replacement N5 has decided to stop charging wirelessly, it was kinda finicky from day one and now it has stopped all together. I think there's a bad connection inside because for a little while I could press on the back and get it to work.

I called Google and the CSR told me I should have been using the official charger, other chargers don't put out the right current and will eventually destroy the battery (what?? I guess he doesn't understand the Qi standard). He basically wanted me to order the official charger and get off the phone. After I explained to them that my last N5 had NO PROBLEMS with my chargers he started to entertain the idea of another RMA, but not before giving me crap about being so close to the end of my warranty (4 days left).

Isn't there some kind of grace period on replacement devices? According to the CSR, I have one last shot at getting a good device. Let's hope there's nothing horribly wrong with it...
[Nexus 5 General] corgar:
My battery is discharging very fast After 1 Year. Google accept rma in this case? Or i need to Buy One from Amazon and replace it by myself?

Inviato dal mio Nexus 5 utilizzando Tapatalk
[Nexus 5 General] 1234west:
RMA'ed my N5 on Wednesday (the day I dropped it. My order came to my grandma's house the next day :D
[Nexus 5 General] bblzd:
Now that's service.
[Nexus 5 General] Tony_YYZ:
I received my replacement device today. It came loaded with Android 4.4.2 on it. I just updated it via the OTA's. I will make a TWRP backup of my current device later and restore on the new unit.

Visually, this unit looks to be in good shape. I can't find any physical flaws. It came with a Nexus 5 branded screen protector on top just like my original unit did when new. It did however come in the small white box.

The vibration seems to be stronger in the replacement unit, just judging from the haptic feedback. I also noticed the screen shows warmer colours compared to my original which had a cooler tone to it.
[Nexus 5 General] InGeNeTiCs:
For rma, they don't include anything. You just send the phone with nothing else, because that's exactly what they send you.
[Nexus 5 General] upndwn4par:
A couple of days ago my N5 started to die. Not sure if it is the main board, digitizer, or both (see attached pic). The display jumps and twitches a lot when I am not seeing the "static", and now the speaker pops whenever a sound is played.

The device was out of warranty by a few days, but Google kindly agreed to give me a RMA. Got the authorization yesterday, and the device shipped today.

I hope this refurb is a good one. It seems to be a coin toss from what I've read.

Edit:

Got my new device today. Looks perfect. Can't believe it's a refurb. Hopefully it's all good on the inside.
[Nexus 5 General] bigdave79:
Crap. I've been seeing the same type of multicolor pixels thing on my screen recently. It seems to happen randomly and only when I try and turn the screen off and on quickly. The phone still appears to be working when it happens as my calls remain connected as do my Bluetooth devices. Do you think my digitizer is messed up? How easy is the RMA process?
[Nexus 5 General] upndwn4par:
I would rate my RMA process experience an A+.

Maybe I just got lucky, but I have no complaints.
[Nexus 5 General] bigdave79:
You got lucky. My phone was also out of warranty by a couple of days so Google said they wont replace it and they put me in touch with LG. Turns out the LG warranty is 15 months but LG want me to ship them the phone, they'll look at it and see if they can find a problem and then either repair or replace it. That means I'd be without a phone for at least 2-3 weeks. The other thing I'm worried about is that the problem is intermittent and unless they actually use the device for more than a few minutes, they might not think there's anything wrong.
[Nexus 5 General] bigdave79:
So in case anyone else has problems with their device after the 12 month Google warranty is over, be aware that LG warranty the device for 15 months and the service I got from them was excellent, all things considered. They paid for 2 day shipping for me to send in the phone, they took one look at it and sent me a new device they next day. I was without a phone for a little over a week but otherwise I can't really complain.

So if Google aren't willing to RMA your device, try calling LG.

But yeah I ended up buying a Oneplus One in the interim :)
[Nexus 5 General] lysm bre:
Received a completely new phone as a replacement. Came in the original box with original accessories with everything sealed. According to the serial number, it was produced in August of this year. Flawless unit as far as I can tell.
[Nexus 5 General] certus1:
My cuz dropped her Nexus 5 last night and the glass has a crack on top left part of the phone. LCD is fine and working, so is the touch. I'm just wondering if she can get the RMA done? I remember reading somewhere that google play was doing a one time screen replacement. Her warranty runs out in the first week of Feb.
[Nexus 5 General] bblzd:
For U.S Play Store customers they can still offer that. Just keep in mind it was always unofficial and they have no obligation to do so. Just say you know it's your fault and ask if there's anything they can do.
[Nexus 5 General] SnZ:
Hi,

any RMA now will result in refurb device? Are there any other choices like add $ and replace for other device/refund anything?

I'm thinking about it because of some white bleed, and other small things.

Sending phone won't be also easy for me because need to do it via mailboxde.com.

Thanks
[Nexus 5 General] bblzd:
Only refurbs now. They're supposed to come in "as new" condition though.
[Nexus 5 General] certus1:
Okay so I asked Google India if I could get the RMA done, was informed what you mentioned here. So, sending to LG to get the screen repaired/replaced.

Thanks
[Nexus 5 General] andreipaval:
What is the time interval in which you must return the old broken phone, after receiving the new (refurb) one ?

Because I just made a RMA order and they said 2 different things in 2 different emails:

1) Phone call follow-up:

"Submit your article including the appended Return Merchandise Authorization within 7 days of receipt of the replacement item."

2) Order confirmation:

"Please return the defective unit within 21 days from the order date back to its destination, in order to avoid having to pay for this order."

This is from Google Play Germany, but it should be the same everywhere.

So how much time do I have after receiving the new one: 7 or 21 days ?

Thanks.
[Nexus 5 General] bigdave79:
Probably best to just return it within 7 days and avoid the risk of them charging you for the phone. You would probably be able to fight the charges but I'd try and avoid the hassle.
[Nexus 5 General] eliwaite:
Android 5.1 Nexus 5 Out of Warranty RMA

I recently upgraded my Nexus 5 from 5.0.1 to 5.1 via fastboot. I got 5.1 directly from Google developers.google. A few days later my N5 started having random reboots and the power button started behaving randomly. The next day the phone would not boot, it would get stuck on the spinning dots (for more than 30 minutes). I tried to wipe my phone and start over, but I kept getting FAILED messages. Could not even do an OEM Unlock. Basically my phone was bricked. The worse part was my phone was out of warranty, I have had it for 15 months.

I called Google's Support 855-836-3987 as a last ditch effort. I explained what happened and the support representative put me on hold while he checked what could be done with a "specialist". After checking, I was told they would replace my phone free of charge (of course with a refurbed one), even though I was out of warranty. I didn't even have to ask.

Morale of the story, if you have a N5 that is out of warranty, which you upgraded to Android 5.1 and now it is bricked. Call Google, they can help.
[Nexus 5 General] NotFromMountainView:
Google has been weirdly good about / eager to replace(ing) the N5! I'm well out of my 1-year warranty and recently Google told me there's still almost a year left(!) It wasn't a hardware problem so I declined the replacement - but still this gives me a really warm & fuzzy feeling about buying a Nexus (directly from Play).
[Nexus 5 General] noxlord:
I also had my N5 replaced (by a refurb) 2 months out of waranty. I had the power button failure problem.

Very nice of you google, very nice.
[Nexus 5 General] dweekie:
When did you guys call? I called a month ago and google said it was 3 months past warranty and referred me to LG for out of warranty repair for the power button.
[Nexus 5 General] eliwaite:
I called yesterday, March 23.
[Nexus 5 General] :
My power button is broken internally, it reboots / bootloops and won't ever start.

I called Google out of warranty, they connected me to LG who will cover the device for 15 months from manufacturing date. I've just mailed it to their repair center in Texas.

My device has a custom recovery and is running stock ROM with root. I was unable to do any type of reset beforehand, so there's gonna be a tamper flag.

Does anyone know if LG checks / cares? It's not a software issue so I hope it will just be irrelevant. They'll also have no way of knowing until they fix the power button...

UPDATE 4/8: The factory repaired my device and I just got it back. They locked the bootloader and flashed 5.0.1. Just in case anyone else finds themselves in the same scenario as I was.
[Nexus 5 General] ryanbmw51:
This thread is helpful. Thank you guys and gals. I had my RMA authorized yesterday for my red N5 with "very bad battery life". I am now waiting for my replacement. What is the consensus on time frame for getting the replacement. They authorized my CC yesterday.
[Nexus 5 General] eliwaite:
For me, they overnighted the phone (for free), so I had it the next day. FedEx was the carrier they used. Hopefully they ship yours with the same speed.
[Nexus 5 General] upndwn4par:
We already have a RMA thread.

http://xdaforums.com/google-nexus-5/general/rma-thread-t2515575
[Nexus 5 General] TonyStark R.I.P.:
Moved to existing RMA thread

[MENTION=4403200]eliwaite[/MENTION] Please search prior to starting a new thread. It's best to keep like information grouped together.

Moved to existing RMA thread :good:
[Nexus 5 General] wngmv:
Got my RMA. no dead pixels. :P
[Nexus 5 General] Confused_Cheese:
You give us hope! Now if they'd just ship me my replacement...
[Nexus 5 General] Netalazos:
Let me ask you bout two things:

When did google accept your RMA request? I request one RMA for the dead pixels issue the 6th and sent mine the 7th.

Did google gave you a tracking number of the supposed to be new Nexus 5? Im still waiting from the 6th for it.

Thanks in advance

Enviado desde mi HTC One X mediante Tapatalk
[Nexus 5 General] wngmv:
I requested mine on the 6th. I got everything as if it were a new order. Confirmation email, shipping email, status in Play Store and tracking number.
[Nexus 5 General] 7TimesCursed:
Does it usually take long to process an RMA? I called yesterday and before I hung up I had RMA email and confirmation email in..
[Nexus 5 General] syder:
how did some of you get the replacement shipped within a couple of day. While my RMA replacement phonne won't get ship until Dec 3/13
[Nexus 5 General] doubleatheman:
I rmaed for dead pixles. 2-3 weeks estimate replacement.
[Nexus 5 General] iFinCyde:
Possible to accelerate RMA process?

Hey guys,

I had to RMA and it says 4-5 weeks. That´s ridiculous!

Anyone tried to contact them to push this forward? I can´t wait that long.
[Nexus 5 General] balla786:
So do they send out a new phone first before you ship back the defective unit?

I've just started RMA procedure for stuck pixels on my screen. As you can see in the picture.
[Nexus 5 General] Netalazos:
Same here, but mine is supposed to be shipped Nov 22...

Googles customer support told me it wouldnt take too long and it wpuld take 4 or 5 days since RMA is accepted, but for now I dont have any tracking number and its been 3days already.

I hope next N5 wont have any problem or i would want the refound, dont wanna wait 40 days for enjoying the phone i bought 5 minutes before release hour.

Enviado desde mi HTC One X mediante Tapatalk
[Nexus 5 General] sidbowles:
My 32 black will not charge works only when plugged in RMA the day I received it on the 5 the still no tracking order errors they say everyone I call tells me something. New no phone anytime soon they are a joke one said maybe 30 days one said I would get it today Saturday delivery well I have ups account still no tracking I paid for a phone I don't have and have a hold for a phone that is not shipped

---------- Post added at 01:22 PM ---------- Previous post was at 12:32 PM ----------

Look at this email I received from Google 5 days after RMA that has not shipped the phone I have only works if plugged in it will not charge they must be joking

I heard back from our specialists regarding this matter and wanted to update you as follows-

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed, you'll receive a second ship confirmation email.

To determine the estimated delivery window for your Google Play order please follow these steps:

1. Locate the Google Play receipt emailed to you with the subject line 'Your Google Play Order Receipt'.

2. Next, find the 'Order date' listed on your receipt.

3. If your 'Shipping Status' says 'Estimated Ship', your item will be shipped within the number of weeks specified.

4. If your 'Shipping Status' says 'Estimated Delivery', your item will be delivered within the number of days specified (business days only).

You will receive an email notification with a tracking number when the order has shipped.
[Nexus 5 General] jinx626:
RMA due to camera not being to able to focus at all. Google rep asked me to factory reset for such a problem...LOL

16GB White Nexus 5 United States

Leaves warehouse in 3 - 4 weeks.

Leaves warehouse on

12/3/13

Sigh, Google another blunder just like the nexus 7. Rep claims i can turn in the defective phone once i get new phone and they would be providing a shipping box. I am thinking they will charge my card though cause of the wait :(
[Nexus 5 General] FatalityBoyZahy:
Welp, I just RMA'd my 32GB Black Nexus 5 for a couple of dead pixels on the screen. I payed for 2 day shipping but I later noticed that it said "Ships in 3 - 4 weeks" on the Order Confirmation. -____-

I really hope I receive my replacement before November 25th, because that's when I leave for MCT. :(
[Nexus 5 General] chlehqls:
I don't think we need to fret guys, if you look at the past pages of this thread, many others got the 3-4 weeks ship notice but got a RMA shipped tracking number within a day or 2.

Google has stock for replacements and warranty that they don't sell. We should be fine.
[Nexus 5 General] yo2boy:
30 minute wait times. Ahh. They should have a separate option for RMA. Stupid dead pixels..
[Nexus 5 General] sidbowles:
1 or 2 days well now day 7 for me
[Nexus 5 General] FatalityBoyZahy:
I sure hope that's the case. Haha

Pretty disappointing actually. Other than the dead pixels, I'm in love with this device.
[Nexus 5 General] chillaxnphilx:
Hopefully u will. If u've seen any of my past posts my first RMA arrived 3 days after I made the call. I think part of it might depend on what region ur in because they'll pull from that stock. I'm from IL so mine came from Kentucky. I'm currently waiting on my second RMA cuz I got another one with dust.

Since you're about to go to MCT.. I take it u ain't a recruit anymore.. Congratulations and Happy Birthday Marine. From one Marine to another.. SEMPER FI, DO OR DIE ER CHUT KILL! Have fun at MCT!
[Nexus 5 General] nagle3092:
They asked me to do the same thing for dead pixels and backlight bleed.....seriously.
[Nexus 5 General] beaver2233:
Same thing for me with the weird vibration motor haha
[Nexus 5 General] FatalityBoyZahy:
Ahhhhhh. Thanks brother! Feels good to finally have the title. :D

But yeah, I'm in NJ. Maybe we're special. I'll see what happens on Tuesday.
[Nexus 5 General] RedBlueGreen:
Contacted Google and they said they are getting more inventory. Probably gonna have to wait a month now lol
[Nexus 5 General] Netalazos:
Come on Google, quit playing games with my heart...

Https://www.youtube.com/watch?v=Ug88HO2mg44&feature=youtube_gdata_player

Enviado desde mi HTC One X mediante Tapatalk
[Nexus 5 General] FatalityBoyZahy:
I received an email from Google Play Support earlier today, I hope she is right. Only thing that's confusing is that she said I need to send my device back first?

http://i.imgur.com/NZOgHC8.png
[Nexus 5 General] RedBlueGreen:
Send an email back asking her to clarify it. BTW what country are you from?
[Nexus 5 General] FatalityBoyZahy:
My family is originally from Lebanon, but I was born and raised in the US. murica
[Nexus 5 General] RedBlueGreen:
I was just asking because here in the UK they send out shipping materials with your new phone to send back the faulty one.
[Nexus 5 General] FatalityBoyZahy:
In the US we just ship it back in the RMA box.
[Nexus 5 General] tyrellcorpnexus:
Interesting, I was told I will get sent the replacement first, and I can send back either the original or the replacement if the replacement is worse or has add'l defects. US as well..
[Nexus 5 General] davidquesada:
RMA November 9, estimated shipping 22 November, talked to the agent and I can send it back once I get the new unit, I'm not going to stay without my phone or just take a leap of faith and hope that the replacement is in mint condition (I don't have the best luck in the world)
[Nexus 5 General] Confused_Cheese:
It says the procedure specifically in my email from Google: