[Nexus 5 General] hvtec07:
same here

I have been wait for my refund since 11/15/13, they email me stating refund in 3-5 business days.

---------- Post added at 01:18 AM ---------- Previous post was at 12:53 AM ----------

I order two phone 16gb and 32Gb, my package was delivered but It was missing the 16Gb Black. This is my story..

Timeline:

Email 1: If your device is found to be lost or stolen, we will need your consent in place to disable the device and process a refund to your account.

2: Thanks for consenting to disable your lost or stolen device. Your order will be cancelled and refunded in full within the next 3-5 business days. You can always check to see if a refund has been processed by visiting

3: have already initiated the refund process for you on the missing device from order number #XXXXXX and it is currently processing through our system. I apologize that the refund is taking longer than expected, but want to assure you that you will be receiving the refund as stated.

You can always check to see if a refund has been processed by visiting

4:Thanks for letting me know your refund hasn't processed yet.

I apologize for any inconvenience you may have experienced regarding the status of your refund for your white 16GB Nexus 5 from order number XXXXXXXXXXX.

I am currently attempting to push the order through our system, and have had to escalate your case to a higher authority. I hope to have this issue resolved within 5 - 7 business days. Thanks again for your patience.

5: Thanks for responding so quickly.

I can understand how waiting for a refund to process can be frustrating, but we are doing everything possible to ensure your refund is processed in a timely manner. I am currently working to issue your refund within the week, and request some extra time to attempt to resolve the issue.

Thanks again for your patience while we attempt to expedite your refund. I will keep you updated as information becomes available.

6: have already escalated your issue to the highest level of authority we have, and am merely awaiting a reply on your refund. Rest assured that the information contained in these e-mails can be referenced as case number XXXXXXX regarding the refund status of the Nexus 5 from order number XXXXXXX.

I will reach out to you when I have information to pass along.

7: Thanks again for your patience while we attempt to process your refund.

I just wanted to update you on the status of your refund for order number XXXXXXXXX. I am still awaiting a response from our team that is in charge of the refund process. I will be out of the office for the next two days, returning to work on Thursday the 5th of December, and I will check in with our special refunds team again at that point in time.

8: hanks again for your exceptional patience during this process.

I am still awaiting a response regarding the refund of your missing 16GB Nexus 5 from order number XXXXXXX I have brought up the issue again with our special refunds team, and will hopefully have an answer for you within 48 hours.

I apologize for any delays this process may have caused, but will keep on the case until this is resolved.

What should I do guys it has been over 13 Business day since claim, and seem they are giving the run around... Should I file a Claim with credit card or do you think they are trying or just BSing... As of 12/5/13 I have not received a true confirmation of refund..

Any thoughts opinions would be great.. Thank you