yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] BartHell:
New version of Kies3 on its way?

On a Dutch "complaints" site, I have found following reaction from Samsung Benelux to a similar complaint (short translation follows):

"REACTIE SAMSUNG ELECTRONICS BENELUX

Geplaatst op: 13-11-2013, 19 uur 12 min geleden.

Geachte Stenger,

Wij betreuren het dat u op dit moment niet uw agenda en contacten kunt synchroniseren met Outlook via Kies. Inderdaad klopt het dat Kies3 een Beta versie betreft en dat de mogelijkheid om te synchroniseren hier niet bij zit.

Op 15 november zal er een nieuwe update van Kies beschikbaar zijn wat u kunt downloaden en installeren, waarbij de synchronisatie functie weer te gebruiken is.

Tot die tijd vragen wij u om uw geduld hiervoor.

Hopende u hiermee voldoende geïnformeerd te hebben.

Met vriendelijke groeten,

Imran

Samsung WebCare"​

What Samsung Benelux announces is a new release of Kies3 AGAIN WITH OUTLOOK SYNC FUNCTIONALITY for November 15, 2013 (tomorrow)! Uptill now, I haven't found a confirmation elsewhere on the Internet. Let's hope it's true.

Nevertheless, as a loyal Samsung user I'm still very disappointed by their crappy firmware update and "beta Kies3" communication ...
[Galaxy S 4 Q&A, Help & Troubleshooting] biggersilhouette:
This is ridiculous, my Galaxy S4 upgraded to 4.3, so Kies 2.6 no longer recognises it. So I installed Kies 3, which tells me "Your device's current firmware version is not supported to update firmware via Kies". When I do an upgrade check on my phone, I get a message telling me that my phone has been modified and updates are not supported. I also own a Samsung Note 8, which surprise surprise, does not work with Kies 3! So I have to keep switching between the 2 and now have a device which appears can no longer be updated by either KIES or OTA! .... Life is good! :(
[Galaxy S 4 Q&A, Help & Troubleshooting] sa1tine:
surprise! you are on xda, firmware updates are available to download as they come out :good:
[Galaxy S 4 Q&A, Help & Troubleshooting] BartHell:
New version of Kies3 on its way?

New reaction from Samsung Benelux on the Dutch complaint:

REACTIE SAMSUNG ELECTRONICS BENELUX

Geplaatst op: 19-11-2013, 21 uur 50 min geleden.

Geachte Stenger,

Het euvel blijft bestaan bij de versies die nu operationeel zijn. De nieuwe versie is jammer genoeg helaas nog niet beschikbaar en heeft wat vertraging opgelopen, wat de reden is dat deze nog steeds niet is uitgebracht.

Onze excuses voor het ongemak wat u hiermee ondervind.

Graag nog wat geduld hiervoor.

Bedankt voor uw begrip.

Met vriendelijke groeten,

Imran

Samsung WebCare ​

Samsung Benelux recognizes the missing sync functionality is an issue, but the development of an updated version of Kies3 has some delay... (I suppose we're not surprised!). They keep saying a new version will come and they ask us for some more patience. Unfortunately, no new release date is mentioned. How disappointing... again.
[Galaxy S 4 Q&A, Help & Troubleshooting] krytenX1:
Kies 3 and Outlook sync

Same experience. Bad joke.Kies was never that good anyway. It mixed up tags on contact phone numbers (home, mobile, work etc.). Now it doesn't sync at all, without warning or explanation WTF? :mad:

Messing with Outlook sync will drive people to Windows phones. I am one who will leave Samsung before I leave Outlook. The Nokia 1520 looks pretty good compared to Kies 3 and iTunes.
[Galaxy S 4 Q&A, Help & Troubleshooting] anickya:
I can't give up my desktop, because no web service is fast enough for all the stuff I do. Probably the best Kies replacment for Outlook to Android option is a 3rd party tool like companion link.
[Galaxy S 4 Q&A, Help & Troubleshooting] DarekWa:
Try My Phone Explorer. It's free of charge. I am using sync option by WiFi wit it
[Galaxy S 4 Q&A, Help & Troubleshooting] Pete3816:
KIES 3 is leading Samsung Clients into the COLD

I spoke and chatted to Samsung Electronics Netherlands several times over the past 4 weeks and indeed they cannot give a release date. This is quite ridiculous. It suggests that they do not apply proper project management. In a normal company a project manager would be responsible and he is to set a release date. The guys from the help desk seem to be not allowed or just unwilling to collect that information.

On their website they advertise the KIES3 as a great tool with many improvements. There should be at least some kind of a warning. As a matter of fact they leave the customer in the snow even before it has become winter!

:crying:
[Galaxy S 4 Q&A, Help & Troubleshooting] bennetski:
I'm really annoyed that it doesn't allow you to sort out and create music play lists like you could on the old kies
[Galaxy S 4 Q&A, Help & Troubleshooting] cv27:
+1 here too. It's ok to vent out on forums, social media does move things along, but don't forget to file an official complaint to Samsung
[Galaxy S 4 Q&A, Help & Troubleshooting] alliktaavo:
Sorry, for going slightly off topic!

I had the same issue of my device suddenly being "modified". It started while I was on 4.2.2 - everything official. It changed back and forth a couple of times, finally got the update to 4.3 (no point in keeping 4.2.2, if I already had the knox pox). I read that there's supposed to be a stability update for 4.3, went to check and found my device being "modified" once again.

Samsung is slipping - outlook syncing, knox, system "modified"....

Again, sorry for going off topic, it's just that biggersilhouette is the only other person that I have managed to find that has the same issue - at least I'm not the only one / imaginating this.
[Galaxy S 4 Q&A, Help & Troubleshooting] DarekWa:
The update has come today and synchronization is back.
[Galaxy S 4 Q&A, Help & Troubleshooting] igruberger:
I confirm! I installed this update yesterday and it's including the outlook sync again. In the meantime I was using oggsync, and the experience was good. Since it's paid, I'll keep using for a while.
[Galaxy S 4 Q&A, Help & Troubleshooting] capfl:
Terrible situation. I'm an attorney and I need to carry an updated Calendar with me to court. Won't sync and I cannot roll back to an earlier version of my operating system. Samsung Support essentially told me TOO BAD! Buy another phone. This is the last Samsung phone I will buy. I recommend that everyone keep this in mind the next time you buy a phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] garyness:
What update? Where did you get it? I just updated again this morning and still get the same message to set Outlook to default mail server...

I cannot understand how my S3 worked no problem with Kies and then the S4, also worked no problem till the forced update to kies 3. With all the people using and needing to sync with Outlook, how can a company as big and rich as Samsung, Microsoft or Google (not sure who is to blame) put out a product that is not compatible with Outlook.
[Galaxy S 4 Q&A, Help & Troubleshooting] DarekWa:
from Samsung website. But if I understood your comment you have wrong Outlook configuration not issue with Kies
[Galaxy S 4 Q&A, Help & Troubleshooting] capfl:
NOT TRUE! Samsung Support confirms that the S4 upgrade to 4.3 will not sync with outlook using Kies 3. Don't by an apologist for Samsung. They simply have produced 2nd rate software!
[Galaxy S 4 Q&A, Help & Troubleshooting] garyness:
No. I get same message since upgrade to KIES 3 ti set outlook to default mail program. Which I did. Then sone message about not able to open outlook file. Or something like that. The kies3 program is from today.
[Galaxy S 4 Q&A, Help & Troubleshooting] DarekWa:
View attachment 2464161

you can choose who you want to believe Me or Samsung.
[Galaxy S 4 Q&A, Help & Troubleshooting] garyness:
Not buying it. Had a Samsung s3 about 2 years ago, upgraded to s4 about 1 month ago. Have had no problems with Kies, other than it is a lousy sync program, tull I was forced to upgrade to Kies 3. I need ti sync my phone at least every 2nd day, but now can't. They rushed to put oit a program knowing full well it does not work. There arw too many people using and needing to sync to Outlook, for them to have done this. Shows they do not care. Too bad I hate iPhones. But now will start considering them again, when the 6 comes out with larger screen.
[Galaxy S 4 Q&A, Help & Troubleshooting] picrthis:
I used the Contact Manager in Kies to enter and update my contacts with pics and such. It was much easier to sit at the computer add or modify it and then plug the GS4 into the PC and send it off to the phone, and then saved a copy to the PC. Now the contact manager is gone in Kies 3 and I can't go back to v2 etiher because of 4.3, this really sucks. I actually thought it was a great tool that I came to relie on, now I've got contacts saved on my PC that I can't use or send to a phone anymore.
[Galaxy S 4 Q&A, Help & Troubleshooting] Icedragon05:
KIES 3 and outlook Sync

Following upgrade to 4.3 and failure to sync with my outlook after several sorties into the ridiculous support email system, they (Samsung support) informed me that I would need to upgrade my version of outlook to 2007. Nice..... I use 2003 at home and at work so its unlikely to change.
[Galaxy S 4 Q&A, Help & Troubleshooting] papvag:
They lie!!!

I have installed and used to sync kies 2.3 with microsoft outlook 2010 already succesfully!!! But Kies 3 doesn't recognize outlook 2010 anymore...
[Galaxy S 4 Q&A, Help & Troubleshooting] DarekWa:
2010 or 2007?
[Galaxy S 4 Q&A, Help & Troubleshooting] Icedragon05:
So I guess it's an even more expensive upgrade for me .... but still no guarantee of success! they need to fix it! are there any other office suites that will sync calendars and outlook type stuff with 4.3 / KIes?
[Galaxy S 4 Q&A, Help & Troubleshooting] papvag:
kies version 3.2.13144_22 with outlook 2010 version 14.0.7106.5003 (64bit) not synchronize

kies version 2.6.1.13105_7 with outlook 2010 version 14.0.7106.5003 (64bit) SYNCHRONIZE!!! but this version of kies does not recognize android 4.3 :(

with this upgrade i also get serious problems as i work with outlook the most... so i contacted samsung and give them full description of the problem. then they just told me that they will send my email to technical department. So do not upgrade yet... wait for samsung solution they are obliged to fix it!!!
[Galaxy S 4 Q&A, Help & Troubleshooting] TOBusa:
Same problem with me, Kies 3 will not sync outlook

Checked everything I could, Outlook IS my default mail client, took the battery out, uninstalled Kies 3, re-installed....No luck!

Spoke to Samsung, 3 times, every time a different answer. And NONE of the answers fixed the issue.

Does anyone have the same issue, or is your Outlook with Kies 3 working fine?

My note is Android 4.3
[Galaxy S 4 Q&A, Help & Troubleshooting] N97er:
Hi there I seem to have the exact same problem with my Galaxy S3. I wish I had never upgraded the firmware because that forced me to upgrade Kies to V3 before the upgrades everything worked beautifully :(
[Galaxy S 4 Q&A, Help & Troubleshooting] Szczepanik:
Outlook Contacts Sync

Although I do not use Kies and have a GT-N7100 Note 2, I also started having problems syncing all my Outlook address book after upgrade to Android 4.3 (XXUEMK9). The solution was to remove and reinstate all my contacts on the PC. Only the most recent ones were being synced. I suspect that one contact got "stuck" and once that was removed, the rest went through. I used MyPhoneExplorer (MPE) to identify that the problem was on my PC with one of the contacts as MPE could only see the most recently updated contacts. Creating a new Contacts folder in Outlook was easy - as was moving all of them out and back. After that everything synced OK.

I use the Android Outlook App to sync Contacts. I turn off mail and calendar sync and it works well without using much battery. I prefer AquaMail for multiple email accounts.

In Android 4.3, this shows up as an Outlook.com account. I tried using Microsoft Exchange Activesync account but it seemed to use more battery however your usage may vary.

Hope this helps.

Cheers

Tom
[Galaxy S 4 Q&A, Help & Troubleshooting] TOBusa:
Here is the reply from Samsung, so everyone having the issues, please call them, maybe if more people call they will fix it!

So far they are "calling me back" once they have a solution......

"Thank you for contacting Samsung Customer Care.

I am sorry to know that you are unable to connect your device to Kies 3 to sync with Outlook.

Please install the software in any other PC and check if you have the same issue.

Turn off Antivirus and Firewall settings in your PC temporarily and check if you have the same issue.

In case if you have the same issue, we recommend you contact our mobile specialist support team.

They will provide you with the advanced troubleshooting steps to fix the issue.

I will provide you with the contact information.

The dedicated Samsung Mobile Specialist support team number is as follows:

1-888-751-4078 and then after the prompt select (1) for English or (2) for French.

They are available from 8:30 AM to 8:00 PM EST."
[Galaxy S 4 Q&A, Help & Troubleshooting] fjim:
Same issue with a Galaxy S 3 updated to Android 4.3.

I reinstalled an old Kies 2.5.2.13021_10 that I keep on my disk and it syncs like a charm, even being Win7 64 bits and Outlook2010. Obviously I don't accept the update it proposes. The only drawback is that is is english (I am a Spanish user).

I keep also installed Kies 3 to be aware of a new version resolving the issues.
[Galaxy S 4 Q&A, Help & Troubleshooting] wbrox:
Galaxy S4 with Android 4.3 update

FYI I tried the above with my S4 (model SGH-I337M, Android 4.3), Kies 2.5.2 would not recognize my device.
[Galaxy S 4 Q&A, Help & Troubleshooting] obsydian:
I finally got it to connect and sync, but it is painfully slow and causes Outlook to not respond, just wait a while until it loads the contacts and asks for Outlook permission.

I think I'll go back to myphoneexplorer
[Galaxy S 4 Q&A, Help & Troubleshooting] jls1890:
S4 Kies V3 won't sync with Outlook 2010

Thanks for ray of hope! Just before New Year's I was able to connect & sync (Galaxy S4 Verizon, Outlook 2010). Unfortunately, the sync created multiples of recurring events (think birthdays and anniversaries) and the result was a bit messy. However, I was just thankful to have the calendar up to date!

I tried to sync again today and was not successful with either the phone or my new Samsung Galaxy Note 10.1 (2014 Edition). Kies took over 1 minute to recognize the phone and then spent 5 more minutes before giving an error message that said 'Unknown Error' and stopped responding.

Kies does not recognize the Note at all.

If this is user error, advice would be appreciated. I have uninstalled/reinstalled Kies software, turned off the firewall and virus protection, rebooted, cleared cache, etc. without success on my Win 7 laptop.

Thanks for any help.
[Galaxy S 4 Q&A, Help & Troubleshooting] Vol4Ever:
Me too!

Just tagging the thread to watch developments. Went to 4.3 on my S3 last night & installed Kies 3.2.13114_22 this morning. Kies "sees" the phone, but cannot find Outlook to do the contacts and calendar sync.

I have been impressed with the improvement of ALL of Samsung's hardware (phone, tablet, DVD, TV, etc) over the last few years but their software S_U_C_K_S.

~Vol
[Galaxy S 4 Q&A, Help & Troubleshooting] sjamie:
I'm watching this thread closely as I am contemplating upgrading to Android 4.3 on my S3. I've been using Deja Office w/ Companionlink to sync to Outlook successfully but open to other alternatives.
[Galaxy S 4 Q&A, Help & Troubleshooting] kondor17:
annoying

My Galaxy Note " upgraded last week to android 4.3 and tried to Sync it today with Outlook thru Kies. Btw the new release has much more issues than the old 1 and syncs just the contacts, but doubled them in Outlook!!! :rolleyes: tasks and day planner are lost in space. I phoned 3 times 2day the tech support in Italy, and they said to me to try this and that, without admitting there are issues since months!! :confused: Samsung doesn't look not able to solve this and his support is playing 3 monkeys. I miss so much my HTC with Windows mobile (and a perfect Sync). Let's pray, or change.
[Galaxy S 4 Q&A, Help & Troubleshooting] sjamie:
Based on this thread, I think I'll stick with Companionlink which does sync contacts and calendar properly. Thanks everyone!
[Galaxy S 4 Q&A, Help & Troubleshooting] ThinkMud:
Any update on this issue or other software to try? I'd rather not have to buy one, but if I do so bit it.
[Galaxy S 4 Q&A, Help & Troubleshooting] kondor17:
google's war to microsoft

It looks like an attack to the MS'Office leading app (Outlook) thru the Samsung's complicity or incompetence. Quote this... btw tody disappeared a couple of mails after I saw them!!!! A neverending story of just a §@**?
[Galaxy S 4 Q&A, Help & Troubleshooting] kondor17:
kies air

Now I see I'm not alone :) After the well known issues of Kies, I've tried today

Kies Air, and - listen listen - it worked

!! Layout is horrible, but at least I can see contacts, calendar and music/pic-files somewhere cloud.

Outlook still waiting dead, of course.

Android Vs. Windows, the never ending story goes on.

See you in next episode >(
[Galaxy S 4 Q&A, Help & Troubleshooting] capfl:
Bought A New HTC One: I'm Finished With Samsung

Can't work without sync to my Outlook. Had enough. Bought a new HTC One. Syncs fine and much faster than that Samsung S4 crap.
[Galaxy S 4 Q&A, Help & Troubleshooting] kondor17:
Finally a new version... but still not working

When I switched on the pc today, a new version of Kies was available. I downloaded and installed it but it works even worse than the old one. Figure this, it can't even read the media in my Galaxy Note 2 and after 5 minutes stuck, I resigned. I've tryed another time, got a coffee, came back after 15 minutes: the same. Also, Sync with Outlook is billions of miles away now, and Samsung developers are showing their fine ability as problem solvers. I wonder how ... it's really so difficult? Millions of customers are thinking to leave Samsung for all these "cheap", easy issues we've got in the last 6 months, and they can't find a solution? Samsung, disconnected with the world.
[Galaxy S 4 Q&A, Help & Troubleshooting] kondor17:
again and again

New version of Kies 3 today but always the same result. I'm scared that our destiny will be "stand alone -or cloud- forever". They are working and working and working.... releasing a new one every single week... but they obviously just CAN'T do it. I miss my old HTC bute I love my Galaxy Note 2 too. But such a waste of time and money for me.
[Galaxy S 4 Q&A, Help & Troubleshooting] kondor17:
nevending story :(

X version today of Kies 3. Uninstall, download and install of the new version. Connected the Phone ad stucks at 70%. No way to move it. A brunch of.... #### grr
[Galaxy S 4 Q&A, Help & Troubleshooting] Lbabus:
Kies

I too am having trouble with Kies on my Samsung Galaxy Note 10.1 2014 which has been updated to kitkat. Trying to sync contacts from outlook but task keeps getting cancelled at about 32%. Anyone else?
[Galaxy S 4 Q&A, Help & Troubleshooting] Jon39:
just installed Kies 3 to find out the "contacts" tab is gone. Also no way to see the contacts on the Samsung account webpage. That's just stupid.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tailwind14:
Sync Android with Outlook

This may be a bit late on the post; but I'd suggest that anyone who wants to sync their Android device with Outlook check out VCOrganizer Pro from the Play Store. I've used it on my android devices from Android v2.3.5 to v4.4.2 and it works flawlessly. It is a paid app; but it works with Outlooks from Outlook 2003 to current Outlook.
[Galaxy S 4 Q&A, Help & Troubleshooting] sjamie:
I agree that it seems like paid apps work best. I'm using CompanionLink (v. 6018) with DejaOffice (v. 3.1.2) and everything is working flawlessly via Bluetooth syncing.
[Galaxy S 4 Q&A, Help & Troubleshooting] kondor17:
new release

:mad: New release for me today in Italy oF Kies. Always the same poor solution. It's even able anymore to read and "see" the device. Tanks everyone for supporting the discussion. It's note me or my phone and we, got es will :good:

View attachment 2856636
[Galaxy S 4 Q&A, Help & Troubleshooting] fasconal:
Kies+Outlook

I had also big issues with Kies, it was able to see the device but sync button was all the time on grey and couldn't sync at all. i didn't find any workaround until I put Outlook offline. suddenly sync button became available and could sync all contacts,calendar, tasks. Now each time i need to sync, put outlook on offline and sync, after I connect it again to exchange and it is working. Maybe could work for those whow had the same issue.
[Samsung Galaxy Ace Plus S7500] khaledoon:
I have Samsung galaxy ace plus and I already flashed cyanogenmod 10.1 and I want to update it to 10.1.2 do I need to reflash gapps or no?
[Samsung Galaxy Ace Plus S7500] khaledreno:
yes you need to flash gapps after installing ANY cm rom and flash the cm 10.1 gapps
[Samsung Galaxy Ace Plus S7500] vickyg.coolest:
no need to flash gapps again if you are upgrading to same cm

as in this case he is on cm 10.1 already so he don't need to flash gapps if he is not wiping data
[Samsung Galaxy Ace Plus S7500] khaledoon:
why does cyanogenmod 10.1.2 started lagging does anybody have the same problem? :confused:
[One (M7) Q&A, Help & Troubleshooting] honda1979:
After updating my htc one to 4.3, my notifications led is not working. It comes on when I plug it on charge, but doesn't work for anything else. Anyone else have this problem?
[One (M7) Q&A, Help & Troubleshooting] manmikey:
Same here , red only when charging, green led not working ?
[One (M7) Q&A, Help & Troubleshooting] gtoovey:
Yep, same here, feature?
[One (M7) Q&A, Help & Troubleshooting] manmikey:
Did you guys factory reset after upgrading? Its most likely that the LED will work after a factory reset, I didn't as it all worked lovely without this time and with kit Kat round the corner I will factory reset for that upgrade. Maybe some one knows what process drives the LED that we can try clearing and force closing? might help
[One (M7) Q&A, Help & Troubleshooting] honda1979:
Yes, I actually rooted my phone, and installed 4.3 before it was even available ota, and the notification led would not work. I then went back to stock, and received the ota update, then did a factory reset, still cant get notifications to work. It seems to be affecting a minority of handsets which I find strange.
[One (M7) Q&A, Help & Troubleshooting] manmikey:
I think we may well be a minority with this problem, there's not a lot of noise on this forum the internet in general about it, it could be a combination of apps that are causing the problem, or maybe the new Do Not Disturb feature is not running properly as that shuts down the notification Led when activated.

We know a factory reset doesn't help.

Apps I have that use the notification LED other than the stock system notification are only WhatsApp and Missed Call Reminder, I am going to try uninstalling them and see if it frees the LED up, other than that I am at a loss.

:confused::confused::confused:
[One (M7) Q&A, Help & Troubleshooting] nateema:
I am having the same problem after recently updating to 4.3 / 5.5 (stock Scandinavian int. unlocked version) so I will be keeping an eye on this thread and any others to see what the possible solution is.

As manmikey has said, factory reset doesn't solve it - at least a regular reset and re-install. I may reset again and set it up without importing my apps, to see if one of them is screwing it up but I don't have anything out of the ordinary which accesses the LED - only stock Messaging and Gmail. I tried LightFlow, to see if that would somehow kick it back to life and override what was causing the problem by using its testing tools, but still nothing...

So yeah, must be a combination of updates and apps which knock it out. It's not a huge issue as I still have audio notifications but it is super-handy being able to glance at my phone and see if anything has arrived. Might be fixed with 4.4, who knows...