yashsingh1/xdaforums huggingface dataset:
[Xperia Z Q&A, Help & Troubleshooting] droid102:
Applicable for:

Xperia Z (C66xx/L36h/SO-02E),

Xperia ZR (C55xx/M36h/SO-04E),

Xperia V (LT25x, SO-01E, SOL21),

Xperia UL (SOL 22)

Xperia Z Ultra (C68xx, XL39h).

Background:

A few units of the affected products have been returned with a specific type of crack in the display and where the consumer claims that it’s not because of abuse.

Description:

This specific crack issue is distinguished by an absence of (abuse) marks on the display or phone.

Typical examples of this specific display issue:

(A single line of crack without any other abuse marks on the phone)

Typical examples of Out of Warranty abuse damage:

Solution:

Xperia Z, Xperia ZR, Xperia V, Xperia UL and Xperia Z Ultra with a single crack in the display, can as an exception, if there is no evidence of abuse, be treated as in warranty.

2013-10-28
[Xperia Z Q&A, Help & Troubleshooting] Futura2000:
I wouldn't bother sony with that mate as they'll just class it as physical damage which isn't covered under the warranty trust me I know from personal experience.
[Xperia Z Q&A, Help & Troubleshooting] pandaball:
This looks like it's from a Sony service manual. I wouldn't write off what the OP said that quickly.
[Xperia Z Q&A, Help & Troubleshooting] alex3305:
AFAIK Sony Netherlands did handle this issue when it first arrived at the original Z. The repairs took quite long though (4 - 8 weeks) but almost all phones with a single crack were fixed under warranty.
[Xperia Z Q&A, Help & Troubleshooting] mace4:
same things on the SP what can I do ?
[Xperia Z Q&A, Help & Troubleshooting] Okluzhion:
Hm, I have such crack, but on the back glass. I already see myself arguing with the repairman, lol.

Sent from my Xperia Z
[Xperia Z Q&A, Help & Troubleshooting] origamih:
I got the same issue and Sony fixed it free for me (warranty).
[Xperia Z Q&A, Help & Troubleshooting] phthienloc:
help, i'm stuck with this

I got an Xperia Z Ultra, it's screen cracked suddenly and I don't know why, I search online around and found this thread.

Can anyone help me how to obtain warranty when i live in vietnam, i buy this in hongkong.:mad:
[Xperia Z Q&A, Help & Troubleshooting] sihaworth:
Is there a protocol to follow to get phones reassessed. Mine developed a single crack in July but at the time Sony refused to fix it.

I spoke to live chat today, very non-committal about it.

I'm feeling reluctant to send it off again in case it's not fixed and I've got to pay another £14.40 to have my own phone returned :eek:
[Xperia Z Q&A, Help & Troubleshooting] choclover82:
Xperia Z woes

I just came across this blog today. This happened to my Xperia Z too - found a long crack in the LCD one day when i took it out of my pocket! I called Sony Xperia Care and they pointed me to their local authorised repairer for replacing the screen. When I called the repairer, they said that they will need to send my phone interstate for repairs and it would cost be $450!! I can buy a new Xperia Z for $530!! I am about to resort to getting it done from a local mobile phone repairer for $250 who cannot guarantee that it will remain water resistant. How do I convince Sony that my phone qualifies for the In-Warranty repair?
[Xperia Z Q&A, Help & Troubleshooting] scoops99:
Xperia Z Cracked Screen

Sent mine back to their UK repairer SBE last week after suffering the same problem, two hairline cracks across the screen. Only pulled the phone out of my pocket, just spoken to them and they said it is not covered as I damaged the phone and will need to pay £200+ to get it repaired. Stated that I had just pulled it out of my pocket and there is no physical damage to the casing.

They are going to speak to the engineer again, but I don't hold out much hope.

Also spoke to Sony and they have no raised the issue with their 'Escalations Team', will again see what they say, but I think this is going to be a long drawn out battle.

Has anyone get any help or tips for trying to get this resolved?
[Xperia Z Q&A, Help & Troubleshooting] slim207rc:
Also have a long crack at on the back glas after pulling it out of my pocket. Seems to me that sony has a serious issue going on here O.o
[Xperia Z Q&A, Help & Troubleshooting] Pumpsoul:
Xperia ZL with no Android, only "Test Mode"

Hi. Please, i need help. I have experienced rooting and installing custom roms on Galaxy S devices. But now i got a Sony Xperia ZL (as far as i know and doing researchs). The thing is this:

- When power on the device it vibrate a little, after a few seconds (2, 3 secs.) a green led turns on and the screen stills black (NO SONY LOGO shows at any moment). Then i press the power buttom again and a "Test Menú" or something like that appears. Showing the next options:

-----------------------------------------------

Accelerometer

Audio

Battery

Bluetooth

Cameras

Compass

Display

Ets Version

Fm Radio

Gps

Gyro

Hdmi/Mhl

Ir Remote

Key Test

Next>>

--------------------------------------------------

Touch on "Next" and the follow appears:

--------------------------------------------------

<<Previous

Led/Illumination

Light Sensor

Memory Card

Nfc/Felica

Proximity Sensor

Radio RSSI

Sim Connection

Touch

Vibrator

Wlan

Power off

---------------------------------------------------

I`ve tried every test and all looks "Ok", even the camera works on screen (frontal and back).

- I've found the "Off" button on the back, working only when device is on, vibrates 1 time, screen goes black, and after a few more seconds, vibrates 3 more times and goes Off. Power ON again and still the same "Test Menú".

- Doesn`t work the combine commands to access Recovery Mode, like "Power+Vol.Up" or "Power+Vol.Down".

- I don`t have any knowledge and not familiarize with Sony or many therms like FTF, and whatsover. Please, apologize.

So i don´t know what to do and what is my best option to make it work normally with a stock rom o whatever, my question is: What am i going to do? What is the best option to get back this device?

I remark; don't know if this device was functioned before or ever. Only know that i am trust in myself to make it work if anyone who knows about this trouble help me patiently with instructions.

Thanks a lot for reading me and help me if you can.

Cheers.
[Xperia Z Q&A, Help & Troubleshooting] Okluzhion:
[MENTION=4771194]slim207rc[/MENTION] can you post some photos of it?

[MENTION=5594827]Pumpsoul[/MENTION] wrong thread.

Sent from my SeXy Z
[Xperia Z Q&A, Help & Troubleshooting] scoops99:
Xperia Z Cracked Screen Repaired Under Warranty

I escalated my issue within Sony and the SBE the UK repairer, I quoted all of the blogs and the online petition and my disappointment with the phone and the service and just received the following email from SBE:-

'Hello,

In regards to the forums you have mentioned below, these are not official Sony output, just user forums, and therefore we cannot utilise these as part of the repair service offered.

Since this quotation was raised; a new product criteria has been passed to the repair centre from Sony, I have had a second opinion requested and your unit fit with these new policy, for it to be repair within the Sony warranty and with no fee required.

I have advised the repair line and the repair will now commence within the warranty, hopefully this will be processed and return within the next 5 working days.'

Looks like something might have changed, hopefully others may get their issues sorted now
[Xperia Z Q&A, Help & Troubleshooting] john_cena163:
just repair ur fone with sony update service
[Xperia Z Q&A, Help & Troubleshooting] goofball2:
Cracked display

Well, I've had the same problem, had the phone five weeks and the screen cracked for no apparent reason, found this forum after searching to see how much it would cost, so got in touch with Sony and despite mine looking to me to be similar to the ones that they would repair under warranty they refused saying there was no manufacturing fault and there was more than one crack, they Charged me £129 to fix it, despite my best efforts I had to pay to get it fixed so wont be buying anything made by Sony ever again.
[Xperia Z Q&A, Help & Troubleshooting] Versha.prime:
Has someone been able to get this issue fixed in India?

Hi, where did you take it to? and did they not say that its because of a physical damage? are you from India?
[Xperia Z Q&A, Help & Troubleshooting] ashwin1:
My Xperia Z Utra cracked as well, there is not even one scratch on the device so hopefully they will fix it.

Is sony taking 4-8 weeks to fix it (in holland)? you've got to be kidding me :(
[Xperia Z Q&A, Help & Troubleshooting] origamih:
I'm from Vietnam. I told them it's broken after a night. I think they will repair it for free if it's only one cracked line on the screen. (as this broken glass is considered to be a fault of XZ)
[Xperia Z Q&A, Help & Troubleshooting] meyourchum:
Help me to find Official Sony Statement Regarding The Screen Crack Issue

One of my friend's Xperia Z Screen Cracked.

Single crack in the centre of the screen and no abuse marks, not even a scratch.

We are from India and I contacted the Sony Service (Xperia Care) Centre and according to them Sony Will Not Treat This Under Warranty.

Help me to find Official Sony Statement Regarding The Screen Crack Issue. I mean a reference to the Opening Post, Officially by Sony Mobile Communications.

They are asking half the price for replacement.

And No option for Upgradation to Xperia Z1.

Its just around 2 months old & now what to do?

But telling about my own Xperia Z (Purchased on March 2013), I got it replaced two times.

Once for Black spots on Camera and Second for Loose Back Panel.

And Luckily no cracks so far and now its safe with my Brother.
[Xperia Z Q&A, Help & Troubleshooting] GT-S5830:
Hope my xperia zr wont experience that problem, 3 days old
[Xperia Z Q&A, Help & Troubleshooting] Zboreq:
I have the same issue with xperia Z here in poland. I have sent the phone on the warranty and they said that it is my fault due to misuse. Hopefully there are no signs of very bad treatment. I'm going to refuse their statement, but I need some official sony statement about it so I could make a open letter to Sony to treat us better, than throwing us away like "you bought it, now get out of here" I can't imagine how many users sony lost to it, and I can't even imagine how many users they will gain if they would admit it. But the admit does cost a lot of screens ;) If you could help me looking for some sony statements, then we could make something for community!

I have made a thread on sony forum. As I am a new user I can't post outside links. Hope someone would paste the link out here.
[Xperia Z Q&A, Help & Troubleshooting] ollyshaw:
Hi. I had a clear single crack across the screen. Contacted sony. Fully repaired under warrenty and making its way back to me tomorrow. All going well it's :good: sony!

In the UK btw
[Xperia Z Q&A, Help & Troubleshooting] ollyshaw:
Yep. it's thumbs up sony!
[Xperia Z Q&A, Help & Troubleshooting] jpl90:
Same problem here, but in the back glass...

I bought it in Germany and three days later I saw a single line (completely from one corner to the opposite one, more than 5" long).

I guess I will send it and see if they repair it for free (I hope so, I'd be really disappointed otherwise; I thought it would be a good phone).

I've never had to send something to warranty :/.

Thanks!
[Xperia Z Q&A, Help & Troubleshooting] SystemErrorOne:
This same exact thing happened to my father. All he did was pull out the device out of his pocket and I heard him scream and he showed me the phone to only discover to very very small hair line cracks down the bottom center of the device ( Xperia Z1s)

I chatted with support basically told me what you said. I think Im just going to repair it myself and proceed to selling it on eBay afterwards.
[Xperia Z Q&A, Help & Troubleshooting] Antaran:
Question about display issue

Hello!

Does anyone know , whether this self cracking display issue may or may not occur at Sony Xperia Z1 Compact devices?

I have read the thread, but still I am clueless.

Thank you very much in advance!
[Xperia Z Q&A, Help & Troubleshooting] lildaddym:
Anyone have any clue how hard this is to replace? Water resistance will be gone, yes?
[Xperia Z Q&A, Help & Troubleshooting] vick647:
Where you got these warranty Details

I also facing the display crack problem in my Xperia ZR. The service center guy asks more than 50% of the mobile cost to change the display.

can you tell me where you got these warranty details, so that i can argue with them.
[Xperia Z Q&A, Help & Troubleshooting] Pokemon:
Hello from Croatia. I want to share my experience. I have XZ (Mobile phone is still under warranty) and on the screen suddenly appeared one crack (bottom right). There was no other physical damage on phone. The right side of the screen after that did not work, more specifically, the touch is not working along the right edge of the screen (approximately 1 cm). I sent the phone to a service and they replaced the complete housing, touch screen, upgraded software, etc ... All this for free, under warranty :)
[Nexus 5 Q&A, Help & Troubleshooting] ppdd:
So far, the only app I've found that takes advantage of the hardware sensor batching feature of 4.4 seems to be Moves. Are there any others?

I'd really like something like AutomateIt being able to monitor sensors without taking a bit battery hit. On my HTC One, the sensor monitoring feature really sucked down the juice.
[One (M7) Q&A, Help & Troubleshooting] Daman09:
So, I haven't noticed until recently, but the LED notification light on my HTC One has become incredibly dim. I thought this was initially due to wear on the device, but I recently discovered that the LED becomes its old self for a few seconds when you charge it with the power off.

Can anyone help me make the LED burn as brightly as it did when I first bought it? I'm uploading a video example of this in action.

http://youtu.be/69LnDOXBluY (You may need to watch in HD due to the low light)

As you can tell from the video, there is something in that initial "Oh, it's time to charge" screen that makes the LED operate normally, then when the screen flashes, it goes back to being barely visible.

Any help on the subject would be greatly appreciated. I just recently did a full GPE conversion on my phone, and before this on the custom rom I was using, I didn't have a screen or LED showing the device was charging when it was powered off, leading to this recent discovery, despite the LED being dim for quite a while in normal usage.
[One (M7) Q&A, Help & Troubleshooting] andresmor:
Same Issue!!!!!

I have EXACTLY the same issue with my One M7.

Someone Can help us? :confused::confused::confused::confused:
[One (M7) Q&A, Help & Troubleshooting] Daman09:
I haven't found a solution yet, sadly.
[One (M7) Q&A, Help & Troubleshooting] DEFNUB:
Damn I was also looking for a solution. I had a htc one with huge gaps that I exchanged the led on that unit would light up rooms in pitch darkness. On my new one it's super dim

---------- Post added at 04:53 AM ---------- Previous post was at 04:35 AM ----------

Found something interesting that I'm going to try .. check it out androidforums.com/htc-droid-incredible-2/570438-proximity-sensor-always.html
[One (M7) Q&A, Help & Troubleshooting] andresmor:
Help!!!

Hey!!! Do you find any solution? :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] robdevil:
I had similar problem. It was dirty. I have used brush to clean it . Now it is fully visible!
[One (M7) Q&A, Help & Troubleshooting] Reilly9:
True. I used a fine paint brush to clean both grills. I noticed a huge increase in volume, and the LED was much brighter.
[One (M7) Q&A, Help & Troubleshooting] DRBaler:
Compressed Air

Took a few seconds of duster to clean off dirt that I didn't realize was covering my LED.
[Moto X Q&A] PerverseImp:
Anyone have suggestions on how to clean the mic? Crumbs have lodged in there.
[Moto X Q&A] natezire71:
Use a post it note's sticky side. Lightly comb through it.
[Moto X Q&A] PerverseImp:
Thanks
[Nexus 5 Q&A, Help & Troubleshooting] Danny 0311:
Can i use the Nexus5 with a MacBook Pro? What about rooting with a Mac? Thanks.:confused:
[Nexus 5 Q&A, Help & Troubleshooting] Paddington:
1) This goes in the Q&A forum.

2) Yes. http://www.phonearena.com/news/How-to-root-Google-Nexus-5_id49014

3) Next time do a Google search. Literally took 15 seconds to find that.
[Nexus 5 Q&A, Help & Troubleshooting] _MetalHead_:
You need AFT to transfer files between your phone and your mac via USB

http://www.android.com/filetransfer/
[Nexus 5 Q&A, Help & Troubleshooting] Danny 0311:
AFT never worked with my SGSIII, and it still doesn't work. I partitioned my Mac

because

of AFT, so i don't really need it. Just checking to see if that app still sucked, and it does. Thanks anyway.:)
[Nexus 5 Q&A, Help & Troubleshooting] jawmail:
Hmm works for me on my Mac, no issues.
[Nexus 5 Q&A, Help & Troubleshooting] BruceCLin:
AFT works here for a couple years now. GN, Note 2, N4 and N5 all work here on 10.6 to 10.8. Try reinstall maybe.
[Nexus 5 Q&A, Help & Troubleshooting] Danny 0311:
Running Mavericks 10.9. That may be the problem.:confused:
[Nexus 5 Q&A, Help & Troubleshooting] Exel:
I'm running 10.9 and AFT works just fine.
[Nexus 5 Q&A, Help & Troubleshooting] Danny 0311:
O.K. I installed AFT, then uninstalled it. I'll try reinstalling it, and see what happens. My phone is rooted. Could that be the problem?:confused:
[Nexus 5 Q&A, Help & Troubleshooting] Exel:
Mine is rooted as well.

Try toggling USB Debugging on / off depending on what its set at.

AFT is tricky, sometimes it won't work if USB Debugging is off for me, other times it won't work if its on, lol.
[Nexus 5 Q&A, Help & Troubleshooting] Danny 0311:
Tried everything that i could think of, but it still says "could not connect to device".:confused:
[Nexus 5 Q&A, Help & Troubleshooting] dnalevelc:
That's strange. I've used AFT on Mavericks with a Galaxy Nexus, GSIII, HTC One, and the Nexus 5. After you install it run it once without the phone and try it again. Get Appcleaner and uninstall AFT and start fresh.
[Nexus 5 Q&A, Help & Troubleshooting] ronakg:
If you have Samsung Kies installed, AFT won't work.
[Nexus 5 Q&A, Help & Troubleshooting] Danny 0311:
Don't have Kies installed. I uninstalled it about six months ago. Would the drivers still be in place, even after the uninstall?:confused:
[Nexus 5 Q&A, Help & Troubleshooting] sn0warmy:
I resorted to just ADB pushing files to the Nexus 5 with my Macbook pro. It's easy enough to do and once you get used to it the process is really quick.

Follow the guide in this link to setup your computer properly for most efficient use of ADB and Fastboot commands:

http://xdaforums.com/showthread.php?t=1917237

When it comes to moving or deleting files on the phone I just use Root Explorer.
[Nexus 5 Q&A, Help & Troubleshooting] mdandashly:
You can also try AirDroid. Runs through the browser and is free. A great little cable free solution.
[Nexus 5 Q&A, Help & Troubleshooting] jawmail:
^ what he said, Airdroid works great.
[Galaxy Note 3 Accessories] CB620:
http://tinyurl.com/ksadk36
[Galaxy Note 3 Accessories] BigMosley:
Just got my email stating they are also. Also says limited quantities but I call BS.
[Galaxy Note 3 Accessories] billiy:
They have become junk no more support skins stretch port plugs breaking off case clips snap. I will never by another one. After having them for every phone back to the gs2.

Just wanted to add that there lifetime no questions asked is now one year very limited. But still over 50 for there case's
[Galaxy Note 3 Accessories] CB620:
Had one for my S4 and Note 2. No complaints.
[Galaxy Note 3 Accessories] bigjess510:
looks to be sold out already.
[Galaxy Note 3 Accessories] billiy:
This is the one I bought for my evo lte the 2nd skin sent wrong color would not send a 3rd cracked screen happened fall from ear to a clean tile floor. The one I had on my htc one was stretched and missing charge plug when replaced with a wallet when my wife got it last month
[Galaxy Note 3 Accessories] AvatarReborn:
Yeah I pre-ordered from a online Canadian website.

$59.99 free shipping, but they are still waiting for stock.
[Galaxy Note 3 Accessories] harrychimp:
I'll wait until they are on Amazon/eBay for around $25.
[Galaxy Note 3 Accessories] fabolous04:
use code AM2012 for a discount
[Galaxy Note 3 Accessories] BigMosley:
Jesus Christ yep already sold out in less then 24 hours. Next best thing I see is the rugged zerolemon case that should be coming out soon.

---------- Post added at 07:38 PM ---------- Previous post was at 07:38 PM ----------

Lmao did the screen break also with the case on it?
[Galaxy Note 3 Accessories] billiy:
Yep case on I just stuck it on my desk and put a 19.95 used basic phone I had on my line my htc one on her line and went to sprint to trade the basic in on a note 3. I was trying to hold off for the one max and nexus 5 to release but still would have gotten the note seeing them
[Galaxy Note 3 Accessories] deny_winarto:
Used to love their products,

Bought otterbox for my n900 and 9790 and each broke in screen cover and port after a few months, seems like the material is not durable enough for long usage..

Im gonna pass this one

they need to step up their game though, other brands offer advantages such as wireless charging s view etc
[Galaxy Note 3 Accessories] M1nze:
*post deleted*
[Galaxy Note 3 Accessories] Limeybastard:
I do not work for them, but I recall having great customer service experience with them. They would ship me out a failing part no worries.
[Galaxy Note 3 Accessories] naimmkassim:
Got it online from one of local supplier here..the price is rip off same like the original..even the supplier convince me its the original otterbox commuter note 3..but i doubt it as the official otterbox website only inform its going to be available soon..:D

Here the link..

http://www.lelong.com.my/samsung-ga...ck-rmtlee-rmtlee-138221104-2013-11-Sale-P.htm
[Galaxy Note 3 Accessories] jeckel51:
I ordered defender. I have to for work. Some otterbox defenders have been bad but note 2 was great, rebound great, thunderbolt sucked. They always replaced parts for me. Loose outer skin is fixed by putting in boiling water.
[Galaxy Note 3 Accessories] joshndroid:
Got my base defender case from a local seller here in aus. . Not bad case have a screen protector on and the built in screen protector on the case still allows for key presses to be registered easily. The case itself is quite strong yeah the rubber outter may stretch if you are taking the case off and on all the time but the boiling water trick works a treat. It also did not add as much bulk to the entire phone as I have imagined. The last case I had was normals sized not a slim or anything and this otterbox is only marginally wider. Also do notice the the raised sides around the bezel and over the camera nice touch
[Galaxy Note 3 Accessories] yotaman:
I ordered a Commuter case within 5 minutes of getting the email from Otterbox, ordered it with two day shipping so I could get it by the weekend. I just checked the status and Otterbox didn't ship it until today and delivery is expected monday. I feel totally hosed by them now, very poor way of doing business if you ask me.:crying:
[Galaxy Note 3 Accessories] akalakano84:
Same here, ordered my defender for two day shipping and the rep says it takes a while to process and ship which I call bs(worked in plenty of warehouses as well as ups)

---------- Post added at 06:07 AM ---------- Previous post was at 06:05 AM ----------

Sorry meant for yotaman!
[Galaxy Note 3 Accessories] BigMosley:
They are back in stock online if anyone didn't get the first batch.