yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] Zackaroli:
How does this website know all the information more than UPS? just wondering..
[Nexus 5 General] robstunner:
Tried that site but it shows nothing different from what ups is telling me still ready for ups pick up
[Nexus 5 General] THE_KINGDOM:
This website states in small print that it pulls it's information from UPS. So i don't see how it would show anything different.

"The UPS package tracking systems accessed via this service (the “Tracking Systems”) and tracking information obtained through this service (the “Information”) are the private property of UPS. "
[Nexus 5 General] nature1026:
32g white ordered 2:10 PM EST

shipping label has been created since Nov. 4th and google says they shipped on Nov 3.

I called google just now and they said it's weird the status hasn't been updated

They will forward this to shipping specialist and someone will get back to me via email within 2 days..

On Oct 31 I tried to refresh the google play store every 2 seconds just to order before others and now all that work seems useless lol

I just wish UPS is not updating the status although it's on its route and being delievered to me...by this weeeeeeeekkk
[Nexus 5 General] THE_KINGDOM:
I'm in the same situation, the shipping specialists operate VERY slow. They have been on my case for over 2 days now, and somehow haven't even contacted UPS yet?!?!?!?

Your device is 99% not on route, I say this because, if it was on route it has to pass through several SCAN CHECKPOINTS. It couldn't possibly miss all of these. So there is a big chance it will be a considerable amount of time before we get our devices.

These packages are most likely lost by GPlay. I'm demanding they expedite out another device to me ASAP. But they will not do this until their investigation is complete (could take UPTO 2 weeks)
[Nexus 5 General] robstunner:
I have two specialist cases open and I am trying to get google's shipment address so i can open a claim with UPS. $1200 is too much money for google/ups to play reindeer games.
[Nexus 5 General] THE_KINGDOM:
this is absolutely APPALLING
[Nexus 5 General] THE_KINGDOM:
Still stuck with "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

Google can't do anything currently... I'm just waiting for UPS to get back to Google confirming they never received the package from Google.
[Nexus 5 General] gloppe:
Same.

And I just love reading the Canada thread... How everyone who ordered after me already got theirs while ours wasn't even sent off yet, just lovely.
[Nexus 5 General] monkeypaws:
Not to throw you off but I've had the lot of ups shipments get to me and the ups site was never updated. Whomever was scanning them either didbtndo it or they don't have a good system that updates. I can go back and look at my amazon ups orders and it will still says label created. Even on the ups site.
[Nexus 5 General] Deekayy:
Called UPS to see where my package is at. Customer rep said it was "in transit" so I can't pick it up until early tomorrow morning. I guess i'll go do that instead. If you guys want.. just call customer service (1-800-742-5877), that's the pick up center and tell them you want to pick up your package (provide your tracking #) and they'll probably tell you where it's at and when you can pick it up or delivered to your home. The website wasn't updated when I last checked and the customer rep was able to have more information on where my package was at.

Edit: So the website was able to update what I requested but not update where the package was at? So in theory, UPS isn't updating consistently of where all the packages are at.

Anaheim, CA, United States	11/07/2013	11:48 A.M.	A Delivery Change Request for this package will be processed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days.

Louisville, KY, United States	11/04/2013	9:04 P.M.	Departure Scan

Louisville, KY, United States	11/03/2013	8:45 P.M.	Origin Scan

United States	11/01/2013	5:31 A.M.	Order Processed: Ready for UPS
[Nexus 5 General] Zackaroli:
To all the guys stuck in shipping label created-

Call (1-800-742-5877 ) which is UPS then choose option 3 and give them the tracking number, they have a different tracking system that will tell them where the package is, mine is not showing anything but they told me it will be delivered tomorrow
[Nexus 5 General] gloppe:
Just wtf. What a competent company.
[Nexus 5 General] Zackaroli:
I know but at least if you call this number then they will tell u where is the package and when you will expect it.. better than seeing the shipping label created lol
[Nexus 5 General] schwnj:
euppolo mezzo

I ordered my phone at 1:15MST on the 31st, and I actually got a shipping notice the following day (the 1st at 6:00pm). It's been stuck in the "label created" stage ever since. I assumed that, because my invoice says "ships by November 8th" that I might have to wait until then before it physically leaves the warehouse. But after reading all of these posts, now I'm starting to get worried....
[Nexus 5 General] Zackaroli:
Check my previous post, why don't you call UPS and they will tell u where the phone is..
[Nexus 5 General] gloppe:
For sure.

Now if only I wasn't waiting for my phone, I could call to inquire about my phone....
[Nexus 5 General] Zackaroli:
Ohh try to call from a pay phone..
[Nexus 5 General] gloppe:
Sure I could call by payphone now, but I don't think I want to spend money now, just because Google f*cked up.

Anyway, I got a reply from Google:

------

I can understand your frustration. Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email, after which it will take an additional two business days for your order to be delivered.

After reviewing your account, I can confirm that your order has shipped. You can check the status of your order any time at https://wallet.google.com/view/receipt/

-----

Two things ring my bells here.

Does that seriously mean that Google does not differentiate between all orders that have an estimated shipping time of say 2-3 weeks? Those, figuratively spoken, basically all get thrown into one bucket and randomly taken out to be shipped in no particular order?

The other thing is, does two business days mean they upgraded me to 2 day shipping?? Not that it would change much.
[Nexus 5 General] agent_grey:
Thanks for starting this thread. I've spent way to much time on the other threads trying to figure out what's going on. Then I took one of the previous posters advice and followed through on calling. I selected option 3(packages delivered to Canada)

Here is my story up to Thursday Nov. 7

I ordered shortly after launch. Was given the ships by Nov8. On sunday got the shipped email. But all UPS web site has said all week was "A UPS shipping label has been created".....

I called UPS today (Thursday) and it took them a bit but the rep assured me that mine would be delivered to me tomorrow(Friday). The web site still says nothing. The rep said its not uncommon when huge shipments like this go out that some of the individual units will not be tracked properly from the customers perspective.

Hope the guy is right.

Edit: a couple hours after posting this my UPS updated. It now shows the phone in the system with an expected delivery of next Wednesday. So the UPS guy I talked to had no idea what he was talking about. It looks like the phone has been sitting at google all week and there "shipped!" email was bogus
[Nexus 5 General] Zackaroli:
Glad you were able to see where it is :)
[Nexus 5 General] wind784:
I'm laying less fault at Google and more UPS. However Google should be stepping up here and asking ups wtf is going on here. This isn't the first time, N4 debacle also had the same problems. We need more shipping options for Canada especially, why the heck can't I choose FedEx and pay double to have it sooner and get better CS when something goes wrong.

Mine was mis sorted and ended up about 600km away in some ups facility, talked to 3 different reps whom all gave me the standard BS scripted response. One even repeated it 3 times to 3 different questions.

Where's my package:

"Rest assured UPS has taken corrective action and we apologize for the delay bla bla bla."

Will it be delivered today:

"Rest assured UPS has taken corrective action and we apologize for the delay bla bla bla."

Will delivery be rescheduled and what will the new date be:

"Rest assured UPS has taken corrective action and we apologize for the delay bla bla bla."

I mean really, what kind of terrible CS is that. I was calm and civilized, I totally accept crap happens during logistics, but to feed people these scripted responses is beyond frustrating and get provided no additional information at all. I've had FedEx reroute and trace multiple times and never have I gotten some BS scripted response like today from there CSRs. Pathetic.
[Nexus 5 General] nature1026:
32gb white ordered at 2:10 EST

Before I made a call to 1-800-742-5877 (#3) to track the shipment I just checked the UPS and

Mine just got updated!!

Louisville, KY, United States	11/07/2013	18:39	Origin Scan

United States	11/04/2013	11:59	Order Processed: Ready for UPS

and.......

Scheduled Delivery Updated To:

Tuesday, 11/12/2013, By End of Day

The call center gave me the same status

so they basically had the item sit at UPS for 3 days before they only SCAN to finally ship it

I really wish they do the early delivery and deliver it by the end of tomorrow....I don't wanna spend the long weekend without my toy...

but yea I guess I am lucky that I finally got my notice, I wish all of you guys have the updates and have nexus 5 in hands soon!!:good:
[Nexus 5 General] saltandhash:
Ordered: Oct 31 3:36 EST

Nexus 5 32GB Black

Destination: Toronto

UPS Status: Label created 11/01/13

Looks like I'm getting even more screwed than you guys :(. I've called both Google and UPS. Google completely useless - canned responses via email repeatedly states wait 1-2 days... bla bla bla. Over the phone they said that they would escalate to the shipping department. This was all between Tuesday - Wednesday and this morning. UPS this evening said that they have not received the package from Google yet.

Obviously this is a first world problems, but I'm a little bit frustrated that it says shipped on my invoice, yet it clearly has not left the Google warehouse. Very disappointed with my first foray into Android.
[Nexus 5 General] schwnj:
I did read your tip and called before I posted. They gave me the same info as the website--nothing more than a label created. It's now been a week since I received the shipping notice.
[Nexus 5 General] Zackaroli:
try calling twice, sometimes the useless reps go online and check it without checking on their internal system, tell them can you please check the internal system, this package was supposed to be picked up by this and this date and its not
[Nexus 5 General] agent_grey:
So...... looks like the "A UPS shipping label has been created"...... just means that the phone has been sitting idle at google all week. UPS finally updated and they just now received the phone.
[Nexus 5 General] harveydent:
Could be not "sitting idle at Google al week" and instead "overestimated stock and didn't have enough phones to fill all orders". Google probably just got the phone themselves.
[Nexus 5 General] gloppe:
Uhm, yeah? Didn't you read :p?

A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
[Nexus 5 General] agent_grey:
Your obviously are not in this boat so you should keep your mouth shut. Google sends out an email that says.... SHIPPED! if not you don't even have the tracking info.

---------- Post added at 08:54 PM ---------- Previous post was at 08:49 PM ----------

I received an email that said "SHIPPED". That is what I am real pissed about. otherwise I wasn't expecting anything till Friday.

SHIPPED....... Item exists..... and HAS changed hands.

hence the past tense in the word SHIPPED!

Your item HAS SHIPPED.
[Nexus 5 General] nature1026:
My order status has been change to

Scheduled Delivery:

Thursday, 11/07/2013, By End of Day

within hours....and that's like now - how is this possible?

anyone has any idea? oh my status has been 'label created' since Nov 4th until today...so don't lose hope!
[Nexus 5 General] monkeypaws:
Because nothing was updated correctly. Son even though its saying ups label Google nor ups did their job to update the system. :)
[Nexus 5 General] gloppe:
I am very much indeed in the same boat. What I was trying to say is that I found it surprising that you haven't figured that out yet (that it is not even with UPS yet).

I thought it was obvious that the "SHIPPED" email was BS.
[Nexus 5 General] THE_KINGDOM:
Yea exactly.. these devices have just been sitting idle at Google all week, and I would have said permanently lost until THIS:

Scheduled Delivery Updated To:

Tuesday, 11/12/2013, By End of Day

Last Location:

Louisville, KY, United States, Thursday, 11/07/2013

So this is the first time that my device has shown transit, I'm amazed! I didn't think that I would be receiving this device at all, I thought they would have to ship out an entirely new device.. I'm not sure what's going on behind the scenes but I'm positive that some packages were left somewhere and forgot about and they have finally found them now, so I'm willing to be that anybody stuck at "A UPS shipping label has been created" will start to see their devices rolling out now. HOWEVER, you are fully entitle to a shipping refund from Google since they didn't fulfill there shipping agreement that you had paid for as a customer.

I can't say I'm very happy, but at least I'll see my device by next week.
[Nexus 5 General] nature1026:
pasched second

You are exactly on the same boat with me - bought on Oct 31st, label since Nov. 4th and today the status update has 'Scheduled delivery by 11/12'

My delivery schedule has been just updated from 11/12 to 11/7 EOD whatever this means...(Nov. 7th's just over as I am typing this)

Anyway good news for you, keep us updated for item status!
[Nexus 5 General] gloppe:
Good for you THE_KINGDOM, let us know how it goes!

I talked to UPS now, they said they got nothing from Google, I would have to talk to Google about it....
[Nexus 5 General] THE_KINGDOM:
yep, that's exactly what was happening to me also, and I believe it was the true. I think Google had an unorganized manner of getting these packages to UPS, which results in delays on a random set of packages that were left behind at Google and not sent to UPS
[Nexus 5 General] THE_KINGDOM:
Hey where is your package at now? Mine has reached: MAUMEE, OH, US, today, Nov 8, 2013
[Nexus 5 General] nature1026:
Im sure ours are coming together in the same truck lol where do you live about? Im in Vaughan

here is my shipping status so far from packagemapping.

I guess we will get our hands on the device on Tuesday at the earliest..

MAUMEE, OH US	Nov 8, 2013	5:41 AM	IN TRANSIT TO

CINCINNATI, OH US	Nov 8, 2013	5:40 AM	DEPARTURE SCAN

CINCINNATI, OH US	Nov 8, 2013	5:15 AM	ARRIVAL SCAN

LEXINGTON, KY US	Nov 8, 2013	3:52 AM	DEPARTURE SCAN

LEXINGTON, KY US	Nov 8, 2013	1:06 AM	LOCATION SCAN

LEXINGTON, KY US	Nov 8, 2013	12:01 AM	ARRIVAL SCAN

LOUISVILLE, KY US	Nov 7, 2013	10:39 PM	DEPARTURE SCAN

LOUISVILLE, KY US	Nov 7, 2013	6:39 PM	ORIGIN SCAN

US	Nov 4, 2013	11:59:03 AM	BILLING INFORMATION RECEIVED
[Nexus 5 General] DubelBoom:
It says this until it arrives Louisville, KY. When it arrive there it says in transit.
[Nexus 5 General] cduicu:
finally in transit

Mine was stuck in shipping label (Nov 4th) until this morning - it is finally in transit somewhere in US. I find it strange that it is shipped from US because before launch there were leaked pictures from Canadian LG warehouse showing a lot of inventory.
[Nexus 5 General] gloppe:
That inventory is for Canadian retailers.

(Mine still is stuck at the same damn status)
[Nexus 5 General] iluvgoogleplaystore:
bull$#!t

Black 32gb ordered at 11:31 am on 10/31. Order says "ships by nov 5". Stuck at shipping label created since 11/1, just contacted ups and they confirmed that they still do not have the package. I have been contacting google play daily since tuesday, they are completely useless. Escalated to a shipping specialist yesterday morning, still have not heard anything. Not happy to say the least!
[Nexus 5 General] Deekayy:
Final update.. I picked up my phone at the ups location. You'll get your phones..
[Nexus 5 General] Zackaroli:
I didn't get anything yet.. still no shipment update and UPS says they will deliver when I call and sometimes they say we dunno
[Nexus 5 General] gloppe:
The irony of your username is priceless :p
[Nexus 5 General] THE_KINGDOM:
Same problem many of us experienced/experiencing.. it's most likely an error in the system on Google's end, as UPS never got the package.

Mine is now resolved and on route (to my surprise), unfortunately because these reps at Google have no authority to change this or any understanding, and on top of that.. "shipping specialists" never get back to you. the only thing left to do is wait until your package reaches UPS and then it will start transit.

**** I know, but your entitle to free shipping.
[Nexus 5 General] gloppe:
Only if your shipping deadline was missed already. But in my case where it was said to be 2-3 Weeks initially, I'm just f*cked.

My shipment should have come long time ago, since others ordered way after launch day and already got theirs.

But since it said 2-3 weeks I technically got no right to complain, even though I was obviously f*cked over.
[Nexus 5 General] Zackaroli:
The losers just shipped/picked up the package today, I was assured by Google and UPS that it will arrive today and now the shipping info updated showing it will arrive today but its still in USA, it was picked up today

The idiots shipped all the 3-4 weeks shipments before the Nov 5th and mine just shipped today and still in USA, I am really pissed off for the lack of "professionalism" has , for real f them lol
[Nexus 5 General] mymusicathome:
Status finally updated. Should be here by the 14th.... so glad I ordered 9 minutes after device went live

Sent from my SGH-I337M
[Nexus 5 General] Zackaroli:
lol I feel your pain, it was so useless to order at the beginning, it was a hit or miss so unfortunate that they shipped for the others with 3-4 weeks before us, the funny thing is they screw up this every year so that makes u wonder..where are u located btw the 14th seems too far away
[Nexus 5 General] gloppe:
Wow.

Today even I got the status changed. From the shipping label has been crated, to will be delivered on next Friday.

And just now it changed again! Will be delivered next Tuesday! Yeah right. I'll believe it when I got it.

This company is so f*cked up.

You ordered 9 minutes after launch and still won't have it after 13 days, others ordered 5 days after launch and got it 2 days later. Way to go Google.
[Nexus 5 General] iluvgoogleplaystore:
Still stuck at a label has been created, however I did get this. For what it's worth: (So what has he done? Nothing but bounced the problem to someone else! For being such a high tech software company, Google's customer support is painfully inefficient!)

Thank you for contacting the Google Play Support Team. My name is Dominic, I'm an order specialist and will be assisting you further with your shipment.

I apologize the delay you're experiencing with your order. I know it is frustrating. I would like to assure you that your inquiry has reached the correct department. I have taken this issue directly to the fulfillment team. I will be in touch with you as soon as I have more information. Thank you for your patience while I look into this.

If you have any questions in the meantime, please feel free to reply to me via this email and I'll be happy to help.

Thanks,

Dominic
[Nexus 5 General] gloppe:
It gets more awesome by the hour!

So today, early in the morning, my status was set to, to be delivered this Tuesday :)! Great!

I still check regularly a few times a day, because who knows, maybe they also move on the weekends.

What do I see a few hours ago? My tracking number doesn't exist anymore and there is no shipment with that tracking number :)

I think it is an error, just some problem with the tracking website.

So I ignore it.

I check again now, what do I see? Now I'm back to "A UPS shipping label has been created" :o

I am so insanely mad I can't even begin to express.
[Nexus 5 General] lwfb:
Weirdest thing just happened...

I finally got my shipping confirmation yesterday and I started tracking it. As of last night it had been showing In Transit and scheduled for early delivery on Monday and had been through the "origin scan". As of 5 AM today it was showing In Transit and scheduled for early delivery and had been through the "departure scan".

As of this evening though, it's back to showing that a shipping label has been created...

What's going on? Anyone ever have this happen? Did my package get lost somehow?
[Nexus 5 General] cfm530:
Signed up for this forum because I saw these two posts. I am in the same boat as you, ordered a 32GB white Nexus 5 on launch day at 11:35AM PST. I checked the tracking number this morning and it WAS leaving Louisville, KY... but I checked around 2 hours ago and the tracking number was "unavailable". It is being sent to Vancouver, BC.

...now it is saying that "A UPS shipping label has been created" and billed on Nov 6 2013.. which is the day it originally was "Shipped" according to my Google Play receipt.

I am not sure what is going on but as a first-time Nexus buyer I am extremely annoyed at having to wait this long for my phone and encounter delays despite others who ordered later than me who have already received their phones. I wouldn't be so upset if I wasn't dealing with a broken HTC One that I would love nothing more than to throw against a wall. I am definitely not ordering another device from the Play Store for a very long time, or at least until they let us 2-day-ship items.
[Nexus 5 General] Zackaroli:
Same here, my status just changed to shipping label created again! it was to be delivered on Wednesday! wat the heeeil....
[Nexus 5 General] lwfb:
But... In my MyUPS delivery planner it still shows it as in transit for early delivery on Monday.

So I'm guessing it's a UPS glitch? I'm hoping so. I'm hoping the glitch is on the tracking page and not on my delivery planner...
[Nexus 5 General] Zackaroli:
let me go to my UPS and see if it shows the same lol

---------- Post added at 07:38 AM ---------- Previous post was at 07:34 AM ----------

No..I logged in to my UPS account and it shows the label was created

---------- Post added at 07:47 AM ---------- Previous post was at 07:38 AM ----------

where do u see the MYUPS delivery planner? never seen that option.. is it on the US or Canadian site?

Edit:

the tracking infos just came back as before.. lol
[Nexus 5 General] lwfb:
I'm on the US site. If you go to tracking, on the drop down menu there is an option for Access My UPS. From there it will ask you to log in again and you should then be taken to your delivery planner. It's a calendar that shows all of your deliveries.
[Nexus 5 General] Zackaroli:
Check again, I think they fixed the glitch
[Nexus 5 General] lwfb:
You are correct sir, it seems to be back the way it was earlier today.

First Google, now UPS is playing with my emotions!
[Nexus 5 General] gloppe:
Too bad I already sent them a hate mail.......

What a miserable experience. I have never in my life so far ordered anything online. This Nexus delivery is exactly the reason why.
[Nexus 5 General] iluvgoogleplaystore:
Sorry but I don't see a calendar or anything called the "delivery planner" in myups?
[Nexus 5 General] lwfb:
If you do what I explained, you'll get to this page.

Unless it's only a feature for paid subscribers, in that case disregard.