yashsingh1/xdaforums huggingface dataset:
[Asus Transformer TF701] berndblb:
I send my 11/2013 dock in to Asus for warranty repair. It's symptoms:

1) Battery would not take a charge

2) the ususal wobble, but bad disconnection issues ( total loss of connection to tablet) as soon as the screen is moved

3) whenever you connect the tablet notification pops up that a firmware update for the dock is available and the update always fails

It took two weeks to get it back and it's fixed - mostly.

The tablet now sits very snug in the dock hinge

Update issue fixed, battery fixed.

I can still make it loose the connection to the dock SD if I try. But the connection to the tablet is solid and under normal operations the disconnects are not an issue.

Here's what's in their repair report:

Model: AS TF701T M/41/US/GRY/AD02

Problem: ECN, ECR, ARN rework request

New Part: 13GOK0G10L410-10

New Part desc: TF300T FCC Tape

Now the tough decision: Do I send in my other dock which only has a slight disconnect issue but does have the wobble???
[Asus Transformer TF701] sbdags:
Yes :) What do you need 2 docks for? :confused: :cowboy:
[Asus Transformer TF701] berndblb:
LOL!

It's great! Both charged and I can camp in the woods for a week and still have juice! He, he.

Got one for free! The one I just RMA'd. Seller told me: "Don't even bother sending it back" when I wanted to return it because of the problems. Got a full refund and ordered another one - the one I'm now contemplating to file another RMA on....:cowboy:
[Asus Transformer TF701] 3c:
My experience with a TF701T

Purchased a TF701T for developpement/testing purpose and had to RMA because the keyboard would constantly push on the screen as shown in attached screenshot.

On return from RMA, the battery was misbehaving very badly (20-30% jumps/drops on plug/unplug) and lost all its juice, screen on time dropped from 4-5h to 1h30! Still the same stock ROM only unlocked/rooted as before RMA. As a bonus, the battery would no longer charge to 100% either.

On a side note, since purchase the battery dock when charging the main battery would drain twice as fast as the main battery recharges, half its capacity is thus lost/unusable (original dock capacity 3400mAh, about 1700mAh actual capacity).

ASUS response was as follows, translated from French:

After consulting the ASUS database, I found that the tablet with the serial number XXX was unlocked, so it can not be repaired under warranty.

It is with regret that I inform you that when you decided to change the original operating system, installing the application <Unlock boot loader>, you completely lost product warranty, this is to say, any repairs you plan to do (whether it concerns software or hardware) will result in a repair invoice.

Now you know, tablet is made of very cheap materials and you do loose your warranty upon unlocking the tablet, and even if they break your tablet further during RMA, you assume the consequences.

All original details (screenshots and videos) can be found here.
[Asus Transformer TF701] oupsie:
Sucessful Mod for the Wobble

I can confirm a successful mod to fix the "wobble" and disconnection issues. Very simple, even for an oldie like myself. I might add that a side benefit is that because the tablet is firmer in the dock, a touch on the screen is more certain. Before the mod, I noticed because the screen would move away with a finger or stylus press and I needed to hold the screen to avoid it, I find the action is more positive with the mod.

Good work Joep.

Ron
[Asus Transformer TF701] boldnuts:
I can also confirm that the dock mod works very well, it's well worth doing.
[Asus Transformer TF701] Joepo77:
Hi Ron,

thanks a lot for your positive feedback :o

I am glad you are happy as well with this simple and very efficient modification.

Kind regards, Joep
[Asus Transformer TF701] Govermans:
I can confirm it too. I paid 20 euros for spacers including shipping (within the Netherlands) for the set. This is rather expensive! So price-quality ratio is not so good (the relative high price compared to what you get)

I received the set quickly. It was only because of the weekend that I had to wait four days.(this is the lack of a customer-friendly approach in Dutch mail services, which sucks more and more every year).

Installation is rather easy and straightforward with the supplied manual, although watching the youtube movie (clicik here) alone should be enough already. Since installation no more power disconnects or something like that.

The first few times the tablet and dock are connected are a bit rough, after that it's the way as it was with the older TF201.

Conclusion: the spacers are doing what they are supposed to do: a proper fix for a manufacturing flaw. However, this fix comes at a (rather high) price.
[Asus Transformer TF701] minisaurio:
The mod fix solved the disconnectios issues at the beggining, but now, I'm getting some disconections issues. I'll try to set the stickers once again before send the tablet to RMA.
[Asus Transformer TF701] good4y0u:
Is the dock problem with the tablet or dock?
[Asus Transformer TF701] berndblb:
The dock hinge is the culprit.
[Asus Transformer TF701] good4y0u:
[quote name="ianwardell" post=55669589]Is the dock problem with the tablet or dock?<br />

<br />

The dock hinge is the culprit.<br/>

That's what I thought. I'm sending mine in for a repair. ... I am never sending the tablet into Asus though...they messed up my old tf201 ....when i did that.

Thanks
[Asus Transformer TF701] mightbme:
I've never been more frustrated. I'm on my second one and after 2 weeks, it's started the dock problem. Also battery life is absolute crap on both. 8 hours including the dock battery which lasts about 1.5 hours. I also get random reboots about 3 times a day. I'm considering just getting a refund and getting a Sammy :(
[Asus Transformer TF701] berndblb:
Not my experience... Cannot remember having a freeze or random reboot on this tablet. But I hear you! Sounds as if you got a lemon (or two!).

Are you on the .29 firmware? The latest update? That took care of the battery drain...

In your shoes I would factory reset it, manually flash the latest firmware and if it still does it - back it goes!
[Asus Transformer TF701] Ruud Westerhout:
One Year since I swapped my second TF701T for a Sony, I am still reading this kind of reactions from users. Even if some of You are happy, it gives me the feeling I made the correct choice, way to go Asus !!
[Asus Transformer TF701] mightbme:
I also have this intermittent problem where it won't charge until I use a friends tf700 charger (my cable). Once I plug the other one in, mine starts working again.

I'm on the latest firmware and it's an identical issue to my last one. I think I'll send this one back to Asus instead of the shop because they'll just keep giving me the same batch. (2014.01)
[Asus Transformer TF701] msssm:
Got some used TF701T after having a TF300T (still nice but only 1G ram) and a TF700T (far too slow). I have the keyboard dock disconnecting issue as well. I have fixed the wobbling issue myself by installing some small felt spacers like I also did on the TF300T. The mount is quite good now. I can't reproduce the dock disconnect by multiple opening closings, but over night staying untouched, the dock is sometimes disconnected the next day. Reboot doesn't solve it, only remounting the dock makes it work again. Any idea what can be fixed about that? I guess Asus will not offer any service or warranty anymore in the year 2017, do they?

Can I fix that by cleaning the mount contacts? Or is the connection issue inside about the ribbon connectors?

One other issue I see, is the speaker is very quiet and distorting, sounds like it is broken. Has anyone seen that?
[Asus Transformer TF701] berndblb:
I do not know of anyone who was able to fix the disconnect issue. Including yours truly with 3 different docks.....

I had the broken speaker for about a year and then flashed Katshmallow and everything is fine again. Happened after flashing an experimental Philz recovery.

Both of which, flashing the recovery and flashing a custom rom, should not have anything to do with the speakers.....

And then - your speakers could just be shot....
[Asus Transformer TF701] msssm:
So that means you can't see any reason why flashing Katshmallow fixed the speaker and it is supposed to be fixed just accidentally? Because I just unlocked the device and flashed Kang TWRP and latest Katkiss. I can't understand why an internal speaker could be shot with no visible damage on the device, but I did not open yet to check the speaker.
[Asus Transformer TF701] berndblb:
Me neither!! :silly:

It does not make sense at all, but right after flashing that Philz recovery the speaker went south. Horrible, horrible to listen to. I reflashed TWRP and the latest CROMi-X and lived with it until Tim released katKiss. Flashing the rom - or maybe the prep for it - brought the speaker back to life. Makes no sense at all. :confused::confused:

But speakers, like any component, do break. Had that happen on a Nexus 5x just recently.
[Asus Transformer TF701] sbdags:
The default asus brightness profile is well screwy....

They have changed the way it works on the Tegra4 by looking in the firmware. It seems related to the perfromance profile being used. I can see commands like this:

echo 25 > /sys/class/graphics/fb0/device/smartdimmer/aggressiveness

for web browsing mode and balanced mode for example and this

echo 0 > /sys/class/graphics/fb0/device/smartdimmer/enable

for normal mode

Try switching the perf mode. Does it make a difference?

Now even odder this is how Asus seem to be setting up the screen res. Now if I'm not mistaken the screen seems to be able to switch between 2 resolutions? Interesting ;)

panelresolution=1920X1200
NV_FPSLIMIT 0 30 30
/sys/module/cpu_tegra/parameters/cpu_user_cap 0 900000 900000
/sys/class/graphics/fb0/device/smartdimmer/aggressiveness 29 29 29
/sys/class/graphics/fb0/device/smartdimmer/enable 1 1 1
panelresolution=2560X1600
NV_FPSLIMIT 0 30 30
/sys/module/cpu_tegra/parameters/cpu_user_cap 0 1000000 1000000
/sys/class/graphics/fb0/device/smartdimmer/aggressiveness 29 29 29
/sys/class/graphics/fb0/device/smartdimmer/enable 1 1 1
panelresolution=-1X-1
NV_FPSLIMIT 0 30 30
/sys/module/cpu_tegra/parameters/cpu_user_cap 0 1000000 1000000
/sys/class/graphics/fb0/device/smartdimmer/aggressiveness 29 29 29
/sys/class/graphics/fb0/device/smartdimmer/enable 1 1 1
[Asus Transformer TF701] EasyOne:
Doesn't seem to make any difference what mode it's in. I guess you're referring to Smart mode? Is this the replacement for the 3 performance settings we have on our TF700's? Does it alter the clock speed? Anyway, it seems to dim down way too much in a dimly to moderately lit room, probably be good for reading at night but too dark for anything else.

Interesting about the 2 screen resolutions, weird ratios.
[Asus Transformer TF701] GitAlongLilDoggies:
Same here, just wiggling the cable causes it to drop from my PC. That's it for me, I'm done with Asus products. RMA this mess, take the 15% penalty and move on.
[Asus Transformer TF701] wagz:
Well crap, what to do now. I have the same problem. I ordered this thing from China and got it last week before the american release. I've been having random reboots and such on it and figured it was the dock connector that was loose. But I just did the USB cable test on the tablet by itself and same thing as you guys, slightest touch breaks the connection. My dock connection seems pretty tight so the loose connector isn't as big an issue when it's docked but I'm wondering what happens if the docks loosens up over time.

I don't have time to ship this thing back as I need it for work for the next two weeks as I gave away my TF101 which I use for VDI among other things. My warranty is in taiwanese or something, anyone know what kind of warranty this comes with?
[Asus Transformer TF701] aznmode:
I still haven't purchased a dock but now I'm afraid to. My first unit the glass lifted slightly off and had to push it back in. 2nd one looks like it built better. But the keyboard is what sold me to asus.
[Asus Transformer TF701] wagz:
It's not the dock, It's the connector on the tablet itself. I think the tight fit of my dock is the only thing not making this worse and limiting it to only a few black screens or oddities here and there. so if you do that USB cable wiggle test on your tablet and it doesn't disconnect from your computer very easily, I think you'll be ok getting a dock.
[Asus Transformer TF701] GitAlongLilDoggies:
I think you're on to something here. This might be a production run issue Asus needs to address at the factory. I was getting disconnects from the start. I don't think it was caused by the loose fit of the dock putting stress on the connection port in the tablet causing it to break but just an issue with the port itself.

Damned shame. Seemed like Asus finally sorted out the issues with the design. I've been really pleased with the performance of the tablet itself.:(
[Asus Transformer TF701] xRevilatioNx:
Amazon took the dock keyboard down yesterday. I wonder if Asus is addressing this issue. Sucks being early adapters.
[Asus Transformer TF701] AngryDinosaur:
i wonder if the problem is the dock or the tablet, i havent got a dock yet
[Asus Transformer TF701] pelago:
Have you tried testing (e.g. tapping or slightly wobbling) the USB cable connection at the tablet end?
[Asus Transformer TF701] EasyOne:
With mine it was definitely a bad port on the tablet, not the dock. There was also a very telling anomaly in the battery stats, there were quite a few spikes that showed the battery had dropped to 0 and then returned to normal - if you're seeing this then I would definitely return it. I've seen this symptom often while repairing electronics, the port/jack pulls loose from the board taking a trace with it - headphone jacks do this often if they are not provided with a good mechanical connection in addition to the solder. My replacement unit is due later today, I'll test it with the cable before putting it into the dock, and then again after. If it turns out that the port is damaged from normal, or in my case,very careful use within the first day then I would say that Asus has a serious problem on their hands.
[Asus Transformer TF701] EasyOne:
Update: Sorry to say but my replacement TF701 has the bad port connector also. Tried both cables with each tablet and with the dock, unable to get a reliable connection to any of my PC's or with the dock with either tablet. Both are going back as they are completely unusable as is, I can't imagine how even a "good' one would hold up to daily use for long. There is NO EXCUSE for such shoddy workmanship in a top end $600 device. Are you listening Asus? Back to my TF700 as I can't bring myself to buy one of those Touch Wiz abominations.

Note: The packaging on the replacement device was slightly different - a large sticker on the screen - but the model #'s match up, was hoping it came from a different batch that may have been assembled properly. :(
[Asus Transformer TF701] thor7777:
I'm sorry to say that I've also returned the tablet and the dock. Had the same connection issues as the rest of the people here. Will wait for the new Nexus 10 or if Asus fixes these hardware issues I might try them again.

It's too bad, I really liked the tablet's speed and the dock features :(
[Asus Transformer TF701] Eroc162:
Anybody have this problem with their keyboard. All my keys are quiet but my volume up and power button click so loud that it kinda vibrates the inside of the keyboard.
[Asus Transformer TF701] HaPe000:
In store I got an info that's normal for this model and they don't exchange me this dock...

Should I send dock to the Asus Service Care?
[Asus Transformer TF701] berndblb:
What is normal??????????
[Asus Transformer TF701] HaPe000:
Losing connect from dock to tablet.
[Asus Transformer TF701] thor7777:
How can that ever be normal for any product?! What store did you get it from? Seems like they just don't want to let you return it.....
[Asus Transformer TF701] HaPe000:
A big store in Poland, very big. I will contact with Asus Service...
[Asus Transformer TF701] wagz:
I think I'm going a different way with it. So I think I'm going to hang on to it for a while as I really love the tablet/dock/features and it works great as a vdi box and such. When it's docked I only really have disconnect issues when I open or close it and it's a a quick disconnect. the issue is more pronounced when the cable is plugged into my PC from the tablet itself undocked as a tap will cause a disconnect. So when I think of my use cases, neither of these things are really going to cause me any headache during use and I probably won't notice since when it's docked it's not like I'm swinging it open and closed a bunch while using it and when it's hooked to my pc it's usually because I'm copying something to it so I also won't be moving it around :). I am worried about what a loose connector might do tothe tablet electrically over time like burn out the internel storage or cause corruption of the os.

With that said does anyone know what the warranty period is? As I was saying I bought this thing a couple of weeks ago from taiwan and the writing for the warranty card isin chinese or taiwanese or something :)

Thanks.
[Asus Transformer TF701] HaPe000:
Try to check warranty using SN here: http://asus-serwis.pl/info/warranty
[Asus Transformer TF701] AngryDinosaur:
Loose bezel on the left side

I have a loose bezel on the left side of the tablet, right where the audio jack is. So it makes a clicking noise.

Who also has this problem. Seems to be a common thing for the transformer line.
[Asus Transformer TF701] thor7777:
I think it's the standard one year, but I'm not sure if Asus USA will honor warranty for products from another region. Also, you say you're ok with these defects. But think about it, these are BRAND NEW products which have manufacturing defects, not defects due to prolonged use/stress. I think it's especially terrible that it's the data/charge connector that is defective. If it's already losing connection when it's new, who knows when the connector will stop working. When that happens, you won't even be able to charge the tablet, turning it into a very expensive coaster....
[Asus Transformer TF701] EasyOne:
I agree, if these things are defective right out of the box they are not going to get better over time, only worse. This is not a software problem that can be fixed even by the fantastic developers here on XDA, it is a hardware defect, the only "fix" is for Asus to recall and replace the main boards or perhaps return to the connector from previous models and we'll have to wait and see if they're going to do that, or even acknowledge it. i.e "you're holding it wrong." If we as consumers just accept poorly produced products as "good enough" it only encourages them to keep producing them, I suspect if Asus were flooded with a mass of returned TF701's, and the accompanied pad press, they might be quicker to address the problem.
[Asus Transformer TF701] Snah001:
Sadly after immediate replacement of my first TF701 with a new one the dock connecting problems returned on this second TF701.

The company who sold me the tablet and dock here in Holland was informed and I again are obligated for an immediate replacement but........

They put all delivery here in Holland on hold because of this connection problem!!!

So Asus over here is actually now dealing with this problem because, as I already suspected, this is a problem that will spread very quickly over the already delivered devices.

Because this is not an isolated issue where an eventual repair would correct the problem I am obligated to get a replacement as soon as Asus here figured out how to solve the problems with the tablet - dock connection.

So anyone somewhere else should refer to Asus in The Netherlands for more info but I think Asus worldwide will know about this problem for sure now also. :crying:
[Asus Transformer TF701] Ruud Westerhout:
Which shop in Holland?
[Asus Transformer TF701] Snah001:
Tabletcenter (Coolblue)

They phoned me 1 hour ago that the delivery will continue next week.

Don't know if the problem is solved then (maybe new batch???).
[Asus Transformer TF701] Ruud Westerhout:
Thanks, got mine form them too, keep my fingers crossed, my combi is now in Russia.
[Asus Transformer TF701] AngryDinosaur:
so is the connection problem caused by the tablet or the dock? i dont have a dock yet, but i dont think i have the usb cable connection on the tablet itself either
[Asus Transformer TF701] berndblb:
I have read quite a few posts where users not only had the intermittent dock disconnect problem, but the tablet- PC connection had the same problem with the slightest wiggle of the cable. That would indicate it's the port.
[Asus Transformer TF701] AngryDinosaur:
Damn so far so good for me with the pc to tablet connection. Do you have a tf701?
[Asus Transformer TF701] EasyOne:
I had the same problem with both of the TF701's that I tried, it was the internal port on the tablet, the slightest movement of the connector and they would disconnect from the computer or dock - and sometimes reboot as well. Since the new dock has a rather loose fit and easily wobbles (something my TF700 does not do at all) it would disconnect nearly every time I'd touch the screen - not real useful in a touch screen device. I returned them both and are waiting for Asus to fix this issue as the tF701 is all but useless as they are. I am astonished that this obvious and widely reported defect didn't show up in product testing, nor did any of the reviewers note it in their review units, makes me wonder if it isn't a QC problem at the factory???
[Asus Transformer TF701] Aaroneious:
Tablet won't charge

I don't have a dock so I can't speak to that connectivity issue. I did connect the tablet to my computer via the USB cable and had no issues when wiggling or moving the cable and both ends of the connection were firm and tight. However, my tablet did stop charging yesterday and I don't think it was the cable. I don't know if the dock connectivity problem and my non-charging issue are related but I would say there is definitely some kind of issue with the connector on the TF701. Luckily I am still well within my 30-day return window with Amazon, so a replacement should be on its way soon. Hopefully they get this issue addressed sooner rather than later or I may have to spend my hard-earned $$ on a Kindle or Samsung Note or Tab. I have the Galaxy S4 phone and have had zero issues with it. I can't say the same for my experiences with Asus (horrible lag and screen sensitivity issues in the TF700).
[Asus Transformer TF701] Ruud Westerhout:
Contacted them to ask about the delivery stop. They claim to not have a stop and enough stock to deliver. I asked about technical topics and they know of none. At least strange to me.

I am not using an SD card yet, but noticed nothing of the technical topics others have noticed. And I just compare it with my TF700T and love it even more every time I had to go back to my TF700, it is just such a speed difference.

Regards,

Ruud
[Asus Transformer TF701] Snah001:
I spoke to them last monday twice. Second caller had to ask first to confirm it, but although he said it was on stock all their shops get new deliveries only from next monday because of the problems he said. End of story.
[Asus Transformer TF701] sbdags:
I'm definitely not getting the TF701T until this issue is fixed. eBuyer.com have really messed me around - tried to charge me before stock was in - I queried it with them, confirmed had no stock and then they cancelled my order with no explanation. They have apologised to me today but too late - they lost a sale. So I'm going to wait a few weeks to see what Asus do.

In the mean time if I can find a buyer for my Surface Pro I will be picking up a Trio.
[Asus Transformer TF701] Ruud Westerhout:
Definitely understand You, would probably do the same if I did not have it yet. Really glad I do not have any issues (knock on wood).

Pity that this also means Cromi isn't gonna be soon for this baby :) On the other hand, there is such a big difference, I am currently wishing for simple root only, no need for any custom rom, it just does its thing.