yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] GBPackerFanForLife:
Mike: Thank you for visiting Sprint. What questions can I answer for you today?

You: i purchased a Nexus 5 32GB from google website ..will I be able to activate it tomorrow..I also purchased a Sprint sim card for the phone..

Mike: Please wait while a secure chat connection is established.

Mike: It'll be my pleasure to help you gather information to activate your Nexus 5.

Mike: Yes, once you get the ICCID SIM you insert it into the phone then you just come back on the website and activate using the link I will send you.

Mike: You can activate a device by visiting Sprint.com/Activate and following the on screen prompts.

You: So i shouldnt have any problem activating it tomorrow

You: even tho its a 32GB

Mike: That is absolutely correct all you need is that ICCID card and then you are good to go once you insert it into the phone.

You: ok awesome thank you
[Nexus 5 General] ALVR127:
I think you have to order a LTE SIM becauser I had the Note II and had to order one( the LTE was embedded in the Note 2)
[Nexus 5 General] Marescallus:
I got the SIM. I was just wondering about if I would need to chat with someone to complete activation.
[Nexus 5 General] EmperorX:
My question from the last page still stands. Since I come from a faux 4G phone (epic touch), is there any way to turn LTE on? If I am on "global" and in an LTE area it should just work, correct? No menu toggles?

I did enable the other two LTE bands to no success. Hoping they don't impact battery too much if I leave them on?
[Nexus 5 General] ricerony:
Can you tell me if it was for part #CZ2102LWR? I'm thinking the "shortage" is for this card (which i've ordered on monday but hasn't yet shipped) while the S4 UICC cards #SIMGLW206R are the ones people are getting shipped overnight....
[Nexus 5 General] Evo_Shift:
Yes you will. The online activation will tell you to chat or visit a store when you finish. Then the chat person will do everything you just did again. They will ask for your imei and the UICC number.

---------- Post added at 11:11 AM ---------- Previous post was at 11:09 AM ----------

It is supposed to switch automatically. Sometimes flipping to airplane and back can get it to switch if the LTE is a lower signal area. A lot of people, like me, have no LTE access with the Nexus 5 though. It's just not working. Hopefully you aren't one of us. LTE is always on though in a normal working situation when you first activate your phone. Global is the setting to use.
[Nexus 5 General] alexnaoumi:
ive been transferred 5 times already and they are trying to charge me for a sim card...this one rep is stupid and thinks that google specifically told me to call sprint to get a card. she also thinks google should ship one. i explained to her that google just ships devices.. they sell an unlocked device, yes...but i dont understand how they are responsible to give me a sim card when they are not a wireless carrier like sprint or verizon...Sprint CSR are really stupid...i've lost faith in these people.
[Nexus 5 General] EmperorX:
I am definitely one of you guys. In a strong LTE area with no LTE.

Perfect :)
[Nexus 5 General] JoshHuman:
For those that have activated it already on sprint, are you getting charged the $32 activation fee?
[Nexus 5 General] Evo_Shift:
http://sprintworldwide.custhelp.com/app/chat/chat_launch

Go here. Fill out the information. The chat reps know what to do. At least this is how a ton of people have gotten them sent with no trouble. One of the options is Order a SIM, which is free.
[Nexus 5 General] alexnaoumi:
she is telling me how she is on the phone with the international department trying to get me a micro sim for my device free of charge.......i called the international line, she is the international department!!!! so frustrating!!! so far this call has been 50 minutes of me getting bounced from one person to another.

---------- Post added at 12:36 PM ---------- Previous post was at 12:29 PM ----------

after an hour i was told that they cannot order me a micro sim card at all and i would have to call a store.. i called the store and what do you know, they told me they dont have any sim cards and that i would have to order it online....this is really frustrating
[Nexus 5 General] TonyTurboII:
Hmm. Guess I'm lucky so have access to a few cards.

Now I just need the damn phone.
[Nexus 5 General] hurricanefloyd41:
I went to best buy and bought a SIM card since no Sprint store I went to or called had them. Some argued that sprint SIMs don't exist. Then to get it activated I needed the IMEI on the phone and ICC ID on the card also MEID. After I called and kept insisting it would work and giving those numbers a few times they finally got me active. LTE and everything. Actually getting better reception then my EVO was. All in all twas a four hour ordeal.
[Nexus 5 General] babiegurl36:
Oh goodie! I guess I'll be purchasing a nexus 5 32gb! Yay me!
[Nexus 5 General] alexnaoumi:
i was able to chat with the international department again and they said they will order me a sim card. i had to lie and say that my current one was damaged. its currently on back order, but it will ship out on the 11th and will take 3-5 business days to reach my house.
[Nexus 5 General] sblum:
Got my phone activated at the store. They gave me the runaround at first but there was a guy there who knew what was up. My LTE is not working, however, in a strong LTE area. For those of you working, what are your settings in Mobile Network Settings. Roaming? Global? CDMA Roaming?
[Nexus 5 General] Evo_Shift:
Where are you? I am in MN and dealing with the same thing.

Anyway, I can't wait until tomorrow. Then Sprint will have to take this seriously. Assuming the Sprint phone and the Google play phones are the same as people have been saying there are going to be a lot more people dealing with this.
[Nexus 5 General] donatom3:
Got my black 32gb activated on 11-5. Anyway best way to get the card is call a sprint service center say you need a new card for a S4 or Note 3 that you bought off a friend. Went in they gave me the card no problem went home called Sprint to activate the phone.
[Nexus 5 General] crimson1b:
I am in MN and I have LTE working on my nexus 5. I took it to the Maplewood company owned Sprint store. The general rep couldn't get the Sim to work, but the technicians behind the glass were able too, though it did take them a little time too, but everything is working great!
[Nexus 5 General] alexnaoumi:
i was on the phone with the sprint international department for an hour and they kept playing the turn around game with me sending me to 5 different people. i also called 7 stores around me and all but one didnt know what i was talking about, they said there is no way they could order a sim card whatsoever (they were all service/repair centers). the one store i called actually said they would try to order me one. not soon after that i went to the sprint international chat and right away they were able to help me, they ordered me a SIM card and they said it would ship out to me on november 11th. I still cannot believe it took me over an hour to order one lousy sim card from sprint...they really need to work on their customer service.
[Nexus 5 General] Atticustrd:
Question if I get a nexus 5 at best buy or Sprint tomorrow and pay the full price will Sprint still charge me an activation fee?
[Nexus 5 General] alexnaoumi:
you will NOT be charged a fee, but they could mess up and charge you, but if you explain that it was bought off contract over the phone the sprint CSR will fix it right away...happened to me pretty recently. i bought a htc one off contract and they charged me an activation fee and renewed my contracted...i called sprint and the rep was like "uuuhhh you bought a phone outright and they charged you a fee and renewed your contract??? that definitely shouldn't have happened, ill fix that for you right away."
[Nexus 5 General] MinceMan:
I have the 32gb black. Walked right into the sprint store on Nov 6 and they activated it without any grief. It took him like 30 minutes because it was only the second one he had ever done. Didn't cost me anything so GO TO THE SPRINT STORE!!!
[Nexus 5 General] admiralakbar89:
I went to the Sprint store and asked them to activate it and give me a SIM. The guy told me he couldn't give me a SIM and when he tried to activate it, it failed.
[Nexus 5 General] alexnaoumi:
http://sprintworldwide.custhelp.com/app/chat/chat_launch

click that and chat with them, they will ship one to you..they are on back order, but they will ship it out early next week..they said mine would ship on the 11th

or

if you have an old gs4, htc one, or note 3, the sim card from that should work and allow them to activate it
[Nexus 5 General] admiralakbar89:
Will I need the SIM to activate it or can I activate it and just use 3g until I get the SIM?
[Nexus 5 General] alexnaoumi:
im not totally sure because i still dont have the phone yet, it wont ship until the end of the month, but im gonna say it wont activate...a lot of people have said that without the card it gave a lot of issues during activation... i think its safe to say you need the sim card for it to activate
[Nexus 5 General] peabtyle:
I work at a sprint asc store and I even had to do a runaround to get my nexus activated. The best way is by far just calling in or chatting with support to get one ordered, but if you need to have the phone activated now just go into a corporate sprint store and ask for a note 3, s4, or HTC one sim. I know no stores in the twin cities officially have them in stock if youre in MN, but if youre lucky they might have one laying around. And as far as I know the phone wont work without the sim
[Nexus 5 General] alexnaoumi:
you're lucky..before the international chat reps helped me, i spent over an hour with sprint reps via phone and i called 7 sprint stores and 3 wireless toyz/giant stores.
[Nexus 5 General] Raistlin1:
Just picked up my N5 from a craigslist seller, found someone selling the 32gb for an extremely reasonable price, only like $15 more than what I would have payed thru the playstore with tax and shipping. Went to two sprint stores and at the second one I finally convinced the repair department to give me an S4 sim, guy had one that he just threw in is junk parts bin from a refurbed S4 that was returned.

Went home and tried activating online and it said I needed to call in or chat, got someone on chat and gave them the numbers for phone and sim and the phone was activated. Took a long time to activate and I had to do it twice because of the google update but my phone is now working. I get a very low LTE signal in my house so it comes and goes but I should have good LTE at work since I work in Manhattan.

Time to waste time playing with the phone and setting it up.
[Nexus 5 General] ak4d4:
So is putting my sim from my already activated s4 out of the question?
[Nexus 5 General] Cheater912:
No, that worked for me. Both cards (the one I ordered online specifically for the N5) had the same product code printed on them.

Sent from my Nexus 5
[Nexus 5 General] viigox:
I work for corporate retail and we have specific ok and details to activate play store bought n5. But you have to go to a corporate repair center they stock the sim for htc one and s4 same sim in n5. 0 dollars and they activate it. Ive done 10 so far. No i will not help or mail u. Not worth my job. Follow the instructions.
[Nexus 5 General] EmperorX:
Ugh. I wish my freaking LTE would work. It has been over 24 hours and still... Nothing.
[Nexus 5 General] crimson1b:
That is exactly where I went, local corporate repair center. Not on purpose, but it happened to be the closest sprint location, and glad it was. First N5 they saw, and took them a few minutes, but they got my N5 activated, including LTE, working great.
[Nexus 5 General] coolchris909:
How it worked for me...

Getting my 32gb N5 activated was a breeze. Got a SIM card from a Sprint tech (extra from the back). I came home and self activated through account management, got the "go to chat" prompt and was able to finish the provisioning in about 15 minutes. No extra explaining or anything. My biggest problem was finding a SIM card. I was too lazy to order it through CS and I wanted it now. Luckily, I have 3 repair centers close by so I was in luck.

With the majority of the people having problems, I would bet that they are dealing mostly with salespeople. I have found that trying to get things done with them leads to very little accomplishment. Always ask for a tech. Chances are, they are into cool mobile tech stuff like you and are on the same page with what you are trying to do. Everytime I told a salesperson I was trying to get the SIM to hook up my N5, they were like what... you can't hook that up on our network, or better yet, no phones on our network use SIM cards. Finally got back to a tech after a wait and he was like lucky guy, I'm waiting on mine for delivery now.

LTE works for me and it's official, no more connectivity than my old LTE phone, even with new hw.
[Nexus 5 General] Atticustrd:
Are Sprint stores carrying the phone today?
[Nexus 5 General] javskies:
yup
[Nexus 5 General] Atticustrd:
Thanks I hope it wont be a mission to find one. Looks like best buy wont have them today
[Nexus 5 General] P.Mobile:
my lte seems to work fine but i dont even use LTE ever really.. i just use 3g.. LTE drains the battery and i love to save battery so i just keep it off.. 3g works for me.. :)
[Nexus 5 General] AGiLiT:
Yes; both black and white. 16gb only.

I went into my local corporate Sprint store last night to pick up a SIM card; my phone arrived from Google yesterday and I wanted to activate it. I had been in earlier in the week to see if they knew what was coming and what to do. No problem getting a card - they were unboxing a couple of phones and checked and saw that the phones already had the SIM cards in them, so they gave me one of the ones that they had received. I went home, popped it in, started the online activation using my MEID and SIM card numbers - it recognized the phone as and LG 820 and told me to continue activation either through chart or at a store. Started the chat session, worked through the activation. Longest part was waiting for the update to go through. Have strong LTE signal right from the get-go (in Houston.)
[Nexus 5 General] Atticustrd:
Thanks, i know its a rape when you can get a 16gb for $100 cheaper at the play store but im not patient haha. Worst case ill see what its all about, i currently have an htc one and love it, but never gotten a chance to give a Nexus device a spin. Ill use it for a few days if i dont like Ill return it and if I do like it ill probably return and wait for google to get them back in stock. :eek:
[Nexus 5 General] Raistlin1:
My LTE speed in Manhattan is horrible right now at my desk, tried speedtest with default LTE settings and then I even enabled band 26 & 41 and I actually think my speeds slowed down after I did that. I have been updating PRL and Profile and I even chatted with Sprint to complain and they said to leave phone off for 15 minutes while they do something and I did but speeds still the same. When I say bad I mean it is like .24 to .54 range bad, just like 3G but 3G is probably better.

I tried a speedtest this morning in NJ somewhere and I got almost 5mbps but NJ is not officially launched but Manhattan is. Using a SIM from an S4 so not sure if that is the problem.
[Nexus 5 General] khmervision:
lucky, i got my phone yesterday too and went to a corporate store and best buy with no luck getting a sim card but got the sim on order through chat since wednesday but taking forever to ship.
[Nexus 5 General] Tomeygun:
Best Buys in chesterfield,MO have some in stock and ready. Only 4-5 though.

And stupid pricing same as sprint. so dumb.
[Nexus 5 General] mattrb:
I have two LTE SIM cards because I purchased a $30 SIM from BEST BUY. I got the BB SIM on Monday when I ordered a SPRINT INTERNATIONAL SIM. I got the SPRINT SIM on Thursday.

I attempted to RETURN my SIM to BB with the SIM that I got from SPRINT INTERNATIONAL. Initially, they said no because "it was already scanned". I was thinking, "no sh*t, I am returning an item Sherlock"

I eventually went to the BB Mobile booth and told the manager and he said RETURNS was incorrect and that I can return the LTE SIM. I told them my USED eBay phone was banned from Sprint Network and I couldnt even begin to activate SIM. Make sure to mention that BB mobile employee told you that you could return it. He went to the return booth and I successfully got my $30 back.

YOU CAN RETURN YOUR BB $30 SIM WITH YOUR MAIL-IN SIM. BE PERSISTENT
[Nexus 5 General] Ep3n3wp:
Has anyone heard of Sprint's New Spark Network?,

They just launched today in 5 markets...

Supposedly the N5 is one of 3 or 4 phones that has the ability to connect to the New Spark Network.

Sprint is claiming 50-60mb download speeds!!!!

Anyone living in one of the 5 markets?

I know Los Angeles is one of them..

I'll post a link in a min about the new network

http://www.androidpolice.com/2013/1...-phones-coming-nov-8-speeds-around-50-60mbps/
[Nexus 5 General] Atticustrd:
I stopped by sprint this morning and the price was crazy haha. I had to return something at best buy and checked out mobile and they had 2 nexus 5. Asked if they could price match and they said no but he would do it anyway. My lucky day. Had some rewards points that helped as well.
[Nexus 5 General] STXInnovation:
Can I pop a T-Mobile SIM card into the "Sprint" version of the Nexus 5?
[Nexus 5 General] TonyTurboII:
Got a few Sim cards here lol.
[Nexus 5 General] Evo_Shift:
At least I know the one international chat sent me was the same one they are giving out in the stores. If you are in fact holding a stack from a store.
[Nexus 5 General] Tomeygun:
I don't believe so. Another thread mentioned that the Nex5 bought from best buy is sim locked to only accept the sprint SIM.

Yuck.
[Nexus 5 General] mattrb:
I got Nexus Spark and I am 25ft from a tower. Here is my speed.
[Nexus 5 General] Ep3n3wp:
Are you sure that you are near a tower that has the spark network enabled?

What city or county are you in?

Just to be clear... The nexus is the phone...

And spark is sprints new network in 5 select markets
[Nexus 5 General] mattrb:
Evanston, IL is where is took this Speedtest, Chicago, which is next to Evanston, has the same speeds. Nexus Spark is a Phone built in Arkansas, they make it with pipe cleaner and tin.
[Nexus 5 General] Ep3n3wp:
Hmmm... I wonder how to tell if towers have spark turned on? It was supposed to start today...

Also I wonder if there is any settings in the phone that need to be changed?

Its supposed to have 50-60mb download speeds...
[Nexus 5 General] mattrb:
I have no way other then sprints word. Spark unofficially started weeks ago no one had access though.
[Nexus 5 General] jaguno:
Nexus 5 Tri-band Spark update not until early2014

There is suppose to be an update early in 2014 that will enable the radio for the Nexus 5 for Spark (tri-band) support. The idea is that the tower will manage traffic to the handset over the three different spectrum positions that Sprint has...800MHz, 1.9GHz and 2.5GHz.

Here is a link to the Sprint site with some info //faster.sprint.com/category/spark/ but probably better to google and get more technical info since sprint's site seems a little markety.
[Nexus 5 General] Ep3n3wp:
An update??? Aww that's a bummer... I wonder if the other Spark capable phones released today will need to wait for an update also?
[Nexus 5 General] RayTrue04:
From what I have read they will all receive an update early 2014 to enable spark.
[Nexus 5 General] Zexell:
To Enable 2600mhz clearwire TD-LTE and 800mhz bands-

This is the info I got from a very good sprint tech I know. I am only passing along info, I am not responsible for anything that happens. Change settings at your own discretion.

*#*#3282#*#*

Goto LTE > Edit > Enter your MSL > Enable Band 41 and 26 > set priorities for band 41 "1", band 25 "0", band 26 "0" > reboot. (MSL can be obtained from sprint chat but the sprint tech told me they longer have MSL and if they did, it would be the default which is 78252 or something along those lines).

After reboot, go back into LTE > Priorities > and it should be 41 > 25 > 26. This is the order according to sprint.

2600mhz clearwire TD-LTE as it is the largest and fastest pipe > followed by regular 1900mhz LTE for offloading overloaded LTE > 800mhz for strength in building penetration.

Goto *#*#33284#*#* > LTE Engineering to see what band your currently connected to. If your connected 41 or 26, your on spark. 25 is our network vision standard 1900mhz LTE.

This is the info I got from a very good sprint tech I know. I am only passing along info, I am not responsible for anything that happens. Change settings at your own discretion.

I've enabled all LTE bands on my phone for the past 2 days and have yet to connect 41 or 26. Always 25. I will keep my eyes open as they should be turned on or turning on any moment now.
[Nexus 5 General] lalakersfan88:
just went to a sprint corporate store and asked about 32GB Nexus 5 and the guy said in about a month Sprint should be getting them.

I'm debatting whether I need 32GB vs 16GB. My current E4GT phone is 16GB with 16GB microsd, and I still 9.5GB free on phone and usually transfer all pictures out of microsd card every month.

32GB would come in handy though.
[Nexus 5 General] mattrb:
I get faster speeds then my old EVO LTE phone in Chicago. This Spark is active.
[Nexus 5 General] lolcopter:
OMG i was trying to log on to my account to check my monthly minutes used recently and i'm locked out for entering my password incorrectly too many times or something

so annoying. i've had it up to HERE with this crappy company. my own fault? yeah, probably so, but they make everything so inconvenient. just remembering all the menus i have to dig through to even pull up the month-to-month data is ridiculously tedious. over it.
[Nexus 5 General] ricersniper:
Here is what they are sending me.
[Nexus 5 General] lolcopter:
they didn't change your contract or anything, correct? some random comments i've seen on other sites state that sprint wanted them to sign a new 2 year agreement, which is insane.
[Nexus 5 General] mjs2011:
So what do you think the chances are that Sprint reveals that they will not activate the 32gb version and all of us are going to have to return our phones?
[Nexus 5 General] SageWilliams:
I got mine activated too. They used an HTC One/S4 Sim Card and I have LTE
[Nexus 5 General] mjs2011:
Was it the 32gb?

I suppose that I could just put the new one that Sprint is sending in my S4 when I send it.
[Nexus 5 General] lolcopter:
fyp
[Nexus 5 General] RedWingsFan:
Just got on Sprint chat and ordered the SIM card with the SKU number as the one above. Will be here on Wednesday. No charge for the SIM card but $12.95 for shippping it that fast.

Now I'm concerned about the 32GB issue...since that is what I ordered.

What a mess.

I guess until then I can just use the phone on WiFi?
[Nexus 5 General] mjs2011:
Yeah hopefully using an existing sim card will help. As of now, I won't have my phone for another 3 weeks, so at least if Sprint does end up not activating the 32gb then I can just cancel my order.

I wish we could get clarification.
[Nexus 5 General] RedWingsFan:
I'm guessing Spring would want to sell the 32GB option on their site too, so eventually it'll happen. The problem is when? I hope they don't **** around leaving us who bought from Google Play just hanging since we didn't buy from them.
[Nexus 5 General] sarcoptic:
I got mine activated with no issues tonight at the sprint store. I went in and asked for the sim card for the s4 (didn't mention the nexus 5). He came back and said I need to see the phone to tie the IMEI to the sim. I whipped out the nexus 5 and assured him it would work. He proceeded to scan the IMEI and scan the SIM tieing the 2 together. He then swapped phones on my account. I was in and out in 20 minutes with a fully functional nexus 5 on the Sprint network. Based on the conversation he was led to belief the nexus 5 would need a special sim card and the s4/htc one sim card would not work. In the end we were both happy...