yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] tonyliu42:
Got a reply from Google and that really sucks:

Thank you for contacting Google. Thank you for that information.

After investigating with our shipping partners, it looks like your package was successfully delivered and signed for at the address you designated when placing your order. Google is not responsible for shipments that may or may not have happened after the package was initially delivered to the shipping address listed in the original order.

If the address you designated as the shipping address belongs to a company or non-residential location, please follow up with that entity to track down your package. Since Google has fulfilled its obligation by delivering the package successfully to the location designated in your order, we cannot designate your package as lost or stolen. Therefore, we cannot process a refund for your order at this time.

If you have further evidence of the shipment not being delivered to the address listed on your original order, please feel free to write back and we'll investigate further.

So I called Google again, and that was the reply

Thank you for contacting Google. It was a pleasure getting to speak with you today. As promised, I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

Thanks again for your patience and understanding,

Anyway I don't want to hold any expectations at this moment, but fark those people who steal packages. If they want something so bad, go to work. I can't believe this was happening in a university. I hope they will never get their package delivered.
[Nexus 5 General] nviz22:
Sorry to hear about your situation, original poster. I hope this doesn't happen to anyone else.
[Nexus 5 General] dia_naji:
This is exactly why when I get a expensive package I always call UPS and tell them to hold the package for me so I can pick it up
[Nexus 5 General] nabolito:
same deal, no learning lesson from google...

There is someone in chain of delivery of UPS, in the process, stealing those phone...

here my history from the nexus 4 last year, a phone that, unfortunelately, I never had....

http://xdaforums.com/showpost.php?p=36358196&postcount=7392
[Nexus 5 General] monkeypaws:
To the guy that had his phone stolen. Call upsnright away and let them know what happened and get it escalated. The longer you wait the less likely you'll have a case. Give them the email from Google. Let them know what happened and all the details. Ask them to give you the info of whonsigned and what time. Maybe contact the driver and ask. THATS just wrong.
[Nexus 5 General] foueddyf:
I had mine left at the front door. I heard the UPS guy knock, and went straight for the door. UPS guy was already gone.

The package box tape was completely cut off, so I guess someone at UPS took a peak...

Took out the blue Nexus box out, and luckily, seals were still intact on the box.

Phone works great so far but I got scared for a second when seeing that my package had been opened.

It was shipped via 2nd day air.

Maybe they thought it'd be an iPhone...
[Nexus 5 General] harveydent:
OP had someone waiting inside for the package but never got it

---------- Post added at 10:49 AM ---------- Previous post was at 10:44 AM ----------

The GNex did too.
[Nexus 5 General] NaterTots:
This is why I set my old phone up with a motion sensing app to send me a picture. I had a photo sent to me of the truck and the driver putting it on my back stoop.

Hope you get it resolved.
[Nexus 5 General] bartcrusades:
If you're going to be getting a bunch of UPS packages or if you just want them to be safe, I suggest getting UPS MyChoice. It is sweet.

You can tell the driver where to leave the package, any codes he needs for gates or whatever. Or you could have it delivered to a retail location where you have to show ID and sign to pick it up.

Personally, I love MyChoice, and I use it a ton since I do almost all my shopping on Amazon.
[Nexus 5 General] Mkvarner:
Who wouldn't steal a Nexus 5 (except from if it was being shipped to an awesome dev, for example Franco, Chainfire etc)?
[Nexus 5 General] nabolito:
It seems to be an US service only...
[Nexus 5 General] monkeypaws:
Well you read in another thread or this one. Those picking up at ups service centers are being asked if they are ordering I phones as they've been seeing many phone packages. Maybe ups dribersnthink its a iphone5s and think they can make a quick buck.
[Nexus 5 General] nabolito:
Not only with Iphone, you can make quick buck. The nexus 4 and nexus 5 are too money makers, since their lower prices that does not match the market...last year for nexus 4, people made 75 to 100$ more on kijiji and ebay, before christmas days, as the offer was low and the demand was high...and some some people can afford 520-550$ for the phone, as usual market price for this kind of specs...Nexus 4 was the first phone on north american, and even european one, to drops drastically the price for a provider-free phone.
[Nexus 5 General] nxt:
Yesterday I out in an order on the Play Store for another Nexus 5, it says 2-3 weeks and today I got shipping confirmation. Maybe the person investigating my case put it through faster?

Shrug, anyways I have this one being shipped to my work.

Still no more word from Google about the investigation yet.
[Nexus 5 General] eruscool:
Good luck on getting your new phone, I've never had anything like this happen to me but I feel your pain. I couldn't wait to get my hands on my Nexus 5.
[Nexus 5 General] tonyliu42:
Hi, thanks for the concern and reply. I contacted UPS and they say after the delivery and the signature, there is nothing much they can do. Google has given the case to a specialist but I doubt there will be anything, because they would think they have fulfilled the obligation of delivery.

It was just bad that the only one can blame is our school department, who is not going to take any responsibility.
[Nexus 5 General] inlovewithnexus:
http://xdaforums.com/showthread.php?p=47191802#post47191802

OP , this is what happened to me . Did you get a free replacement ? Cound you tell me how much time it took you to get a new one ?
[Nexus 5 General] tech_head:
What he said.

I have My Choice and have everything delivered to the UPS store.
[Nexus 5 General] nabolito:
I asked UPS, the service only works in US, not Canada, for the moment.
[Nexus 5 General] tech_head:
Well that just blows....
[Nexus 5 General] nxt:
You know when I called UPS the other day, one of the options was "IF YOU ARE CALLING ABOUT AN IPHONE DELIVERY, PLEASE PRESS 2"
[Nexus 5 General] basedboii:
Good thing I set mine up that I will pick up at my local ups store
[Nexus 5 General] naddie:
Ok, I have the exact same experience. I ordered mine on Oct 31st, was suppose to get it on my birthday Nov 5. I was excited, but it never came. I called to see if I can pick it up that same night, but was told the local facility would have to call me to confirm I could pick it up. They didn't call.

I called them back up and now they said the local facility is closed and I need to pick it up tomorrow. BUT I can't because I took off that day and the next day I can't. So I asked them to change it back to redeliver. They never changed it. I called in the morning and they said they would call back. Nope.

Called again,and this time after a while they DID call me back - told me they don't have it. Can't find it in the warehouse, and it was not on the truck.

I'm beyond pissed. Google gave the exact copy/paste. I consented so hopefully they will remotely destroy the phone (bastard thief...I hope it is now a lump of coal - but they would probably sell it to some poor guy...). But now I have to wait until 12/3 for it! Not a good experience for someone who ordered it day one.

Plus, I now have to wait for my refund, too.

I hate UPS.

PS: It's "Press 1" for the iPhone thing. That is a scary thing to hear - phones in general are probably being stolen around this "new release" time of year.

Also, say "customer service" twice to get to a live person. You must pause in between to hear the automated voice to start saying something like "ok, but to get to the right person" etc... cut her off and say "customer service" again.

Does anyone ever get caught and prosecuted?
[Nexus 5 General] nabolito:
lol, this lump of coal can have more value than it is, when it is send overseas and sold as parts. Could you imagine that the genuine battery can be sold, the front panel, the apn and some electronic parts even...all those can be gold for countries where google doesn't have any service and/or warranty and people have to repair their phone with third party market. So this lump of coal, turned by google, can be lump of gold....
[Nexus 5 General] naddie:
Well there goes my silver lining. Thanks.
[Nexus 5 General] monkeypaws:
Yes but would it be worth it to said thief to ship overseas after shipping and other costs associated with other countries.?? I had a friend that would buy a stock of iPhone unlocked and ship then to a town in Russia where they aren't naturally sold. Made two fold profit. If it wasn't an iPhone it wouldn't have been worth the process. BTW they weren't stolen but just purchased at full retail in case anyone is wondering.
[Nexus 5 General] nabolito:
these device are stolen inside the process of delivery...I demonstrate that mine was (nexus 4 last year, as I explained). check this out, an example : someone in UPS (that have for example foreign origins, let say morocan, from moroco). he cuts the tape with a cutter, open the box, get the phone and process to next delivery step with the package/box...then go vacation, christmas time (visiiting family) to morocco and visit an cell/phone repair market and sells the brick phone for 150 bucks....the repair guy can make 400 bucks with that...

Now replace morocan with most africans, south-americans....where warranty or service is not covered by google, samsung or lg or whatever...

do you catch it ?

Explain to me how I saw the UPS truck stopping from my window. By the time I went to frontdoor to get th box that was on floor and the UPS guy does not ring door bell and found the package cuts off and with empty phone, but charger, and all other stuff were there. So it is not the delivery guy at 100% but someone in the chain process. It takes me some minutes to realize that it was not in the box. it was cut under the box, in the opening side. You don't feel it. It takes me 30 sec between seeing the truck and getting the box in front of door.
[Nexus 5 General] monkeypaws:
No I get what you're saying completely. I'm not defending anyone . I think this whole cell phone theft is completely wrong and what's even worse is UPS nor Google is willing to help. Google says your order was delivered and so their hands are clean. Ups says it was delivered and they can process an investigation but try Google. I mean. No one wants to admit they have a thief in their ranks. This is why anytime I order phones or get exchanges from my carrier delivered I do everything in my power to keep receipts, and even if it means taking a longer lunch, or skipping out early to be home to get thebpacakage I can assure myself I have some evidence that someone didn't steal my crap from my doorstep or if someone did something like in your situation I can make the call asap. Time lost means less of a case.
[Nexus 5 General] nabolito:
That's what I did, I call them both asap...but as you say, it is delivered, so both of them are clean. In my case, I got the ups guy coming back the next monday, because delivery was friday...to pick up the box without the phone...and google refund me but told me to reorder it. The problem was, at that time, the nexus 4 was out of stock....

I ordered this year the nexus 5 and I am waiting for it. But it is like lotery, I don't know if it will happen again. the only thing that I can do is to wait in front of the door, outside and catch the ups delivey guy and check with him....but I am not the only one that happens...cut the tape off and no phone inside box.
[Nexus 5 General] Cruzfire:
I thought stupid people are not aloud on xda. This is by far the most disgusting thing I read here....
[Nexus 5 General] nabolito:
well, it is an example, don't be offended by these country description, but the the fact is, there is black market of phones there...it is like breaking bad...not all the chemist teachers sell crystal meth....deal with it.
[Nexus 5 General] bmoreboy02:
I use to work at UPS . Worked there for 7 years both as a sorter and then supervisor. Let me just say theft is s BIG problem there. Both with drivers and in the distribution centers. 1st lets start with the sorting hubs. Packages go through them and touch about 10 different sets of hands during the process. Packages are stolen alot. When i worked there around 2005ish years the big problem was ipods, cell phones and video games. When you leave the center you walk through a metal detector. This is normally supervised by a guard that they hire from a temp agency. The guard is normally an early 20s female who just sits on her phone the whole time makin it extremely easy to get stuff out.

Next the drivers. It takes nothin for them to go to your house, especially if your in a rural area and scan your package as delivered but just take it. If no neighbors see it then unfortunately its there word against yours.

As a supervisor i knew all the ins and outs of UPS. Let me just say unless its a gun or something real expensive they do not care about stolen packages. They tell you contact shipper and jump through crazy hoops to get it resolved hoping during the process you give up or come to another resolution. What dose get there attention is a police report. File a police report sayin someone was home at the time or if your friends with your neighbor have em say they never saw the psckage delivered. Once you get tge police involved and start bugging the hell out of UPS trust me it gets resolved alot faster

From working in
[Nexus 5 General] abdel12345:
I'm in one of the minorities that would be described by this but I'm not offended. Its true that this happens and people shouldn't be offended. Itsnit saying you do this just that lots of other people do. But anyways it'd be better not to bring race into it at all just so people aren't offended and don't understand your point correctly
[Nexus 5 General] nabolito:
What you say is very true, and I apologize for any ambiguity. The only point that I want to grab, is that some countries are not covered by any warranty or bad warranty, and those countries develop black market as supply for parts and it concerns phones, cars, bikes and other goods. It is not specific to phones.

Again, it is an example, as I said, I am chemistry teacher, and I am not getting offended by walter white cooking and selling crystal meth. Should I ? Everyone that I meet in college speak about it ... am I concerned...yes...am I doing like him...no. But I am similar by profession.

my point is, and again, not because a good is bricked, that is does not have value. it still have value, as parts. And to not be tag as thief, you change country...as simple of that.
[Nexus 5 General] Dano19:
nxt

I think you may have gotten lucky. I reordered Monday night after mine was stolen from my garage, I've sent multiple emails, and I'm still sitting at a 11/26 ship date and no further information. What ticks me off about this is that I had a tablet delivered/stolen at the same time, and Amazon had a replacement here Tuesday afternoon.
[Nexus 5 General] nxt:
UPDATE:

My dad just texted me saying a package from Kentucky arrived today. 3 days after the day it was supposed to be delivered. Tracking info still showed Monday as the delivery date.

I don't know the condition of the package if it was opened or relabled or anything. Will update once I go pick it up.
[Nexus 5 General] Dano19:
Congrats, but I am now extremely jealous!
[Nexus 5 General] Cruzfire:
The hole "leave package at door" is stupid, in the rest of the world you or someone at your place has the sign,give Id number and show the id, no id no package.
[Nexus 5 General] mrro82:
Leave at the door works great for me. The wife and I both work days and we live in a good neighborhood. I can see the other side of this though.

Sent from the jaws of my Hammerhead!
[Nexus 5 General] nxt:
FINAL UPDATE!!!!!!

So, like I said previously, my dad told me when he left this morning at 8:15am for work, this package was magically on the front door.

I came and got it from him and check this out:

The original brown shipping box IS NOT SEALED, there is NO tape securing the box!

I just got my 2nd Nexus 5 delivered to my work today and it definitely has a tape that seals the brown shipping box.

So then I open the brown shipping box and the Nexus 5 box and my receipt is there, I slide open the Nexus 5 box sleeve and look at the white box the phone is in.

I flip it over and the 2 white tape that keeps it closed IS PEELED OFF AND PUT BACK ON! UPS person DEFINITELY opened it up and thought it was a quick score, then maybe someone investigated and he delivered it early in the morning!

The phone looks ok, the original screen protector is still on there and doesn't look molested.

Doesn't matter, I'm going to call Google and return this one, since the 2nd one I ordered came to work and I've already set that one up.

Crazy few days here and yep, I still hate UPS.
[Nexus 5 General] monkeypaws:
Did you call ups to report it? The issue won't be foxed unless. You guys call and raise awareness.
[Nexus 5 General] nxt:
Yes of course I will.
[Nexus 5 General] monkeypaws:
You know what's interesting? Since we've moved into our house here I've noticed quite a few packages (not necessarily ups but USPS . like when I ordered my replacement charger from Tmobile . the packages have been tampered with. Its miniscule stuff like the mail seal will be slightly torn or actually pulled off and taped back on. Or big envelopes will be opened. I think people nowadays are just looking for a quick buck wherever
[Nexus 5 General] Reamer09:
How the hell has this guy got TWO N5's before I get one!?

sent from my Nexus 10
[Nexus 5 General] nxt:
Haha, yeah I was surprised my "2-3 week" order shipped THE NEXT DAY.

My answer is that the Google Gods saw my issue and reorder and pushed the order through. :)
[Nexus 5 General] harveydent:
Make sure to report it to Google as well.
[Nexus 5 General] xxsanioutlawxx:
That's exactly what I did, picked mine up on Monday!
[Nexus 5 General] altimax98:
I'm glad you got your package but UPS doesn't appear to be at fault and blaming the UPS driver is absurd. Here's why:

Most UPS drivers are union. To put it plainly they don't want to F up their job because pretty much they will always have one. Unlike most of us, union workers have really high job security, as long as you don't F up.

Don't you find it odd that your driver comes by between 1 and 3 (by your first post) and the device shows up at 8:15am. Most UPS drivers are still on their business routes at 8:15 and typically don't start delivering to homes before 9:30/10ish. Any UPS driver knows the trucks, handhelds and phones are GPS tracked and they wouldn't go outside their route knowing an investigation is pending.

I'm not saying there aren't some shoddy employees out there but I'd bet some money that a neighborhood kid (judging by the time, around 2-3 they are heading home and 7-8 they go in) took the box thinking it was a quick score. After seeing it was a cell phone and knowing it couldn't be used at all they put it back on the way into school.

Also Doorstep delivery is a service you can opt out of.
[Nexus 5 General] kfheaven:
I think I'm in trouble also.....:( is this normal progress status by UPS ground?
[Nexus 5 General] nxt:
That's normal, nothing weird yet. You should be getting it tomorrow (Friday)
[Nexus 5 General] Sledutah:
Mine has the exact same dates and some of the scan times are within minutes of yours.

It should show up Friday.
[Nexus 5 General] Deekayy:
I responded to another shipping thread and said the same thing. Just call customer service because they have updated scans of where the package is oppose to the website. Also, you'll get it in time because I'm in the same boat as you. They said my package was "in transit" and I requested a pick up instead, so with that being said, I'll be picking it up Friday morning at the location. <<<CA btw.
[Nexus 5 General] fernandoarafat:
I am hoping for this to be my case. Bought a Nexus 5 on October 31, got shipped and tracking number says it was delivered yesterday. My dad arrived home and there was no package, he searched near the doorstep and garage and nothing, also asked the neighbors if they even saw a UPS truck. I already sent a mail to Google to ask for assistance but I'm hoping my package could be delivered today. By the way there is another Nexus 5 coming, it is scheduled to be delivered today. I believe the UPS driver noticed there were 2 packages coming to my residence on 2 different days so probably he would scan the first as delivered and wait till today to deliver both. I live in the outskirts of the city, that could be a reason why he didn't want to bring only one the package. I live in California.

EDIT:

Okay, today has been a very stressful day. First there was no response from Google for the first Nexus 5 sent which never arrived at my door. And now after checking the tracking number for the second Nexus it said it was delivered, also left at the front door. I called my parents to ask if the phone was delivered and if the first Nexus was delivered too. I almost died when my dad told me there were no packages. After a couple of minutes my dad called me back and told me that the neighbors from back street just came to give him the 2 packages. What is wrong with the UPS guys? Seriously, not even in the right street. I dont have problems with Fedex. I have had problems receiving the Galaxy Nexus and the Nexus 4 in the past. I was hoping this time it would be quick and easy. I suggest to all of you waiting for your phones to call UPS and ask them to hold them in their stores.
[Nexus 5 General] azak84:
My sister recently sold her iPhone to someone in Russia. She used UPS and it was stolen before leaving US. Now she is waiting to receive my N5 which she will ship to me overseas! Reading this thread has gotten me worried...

She is also in California.
[Nexus 5 General] Jocelyn:
My Nexus 5 arrived safely, but I just found out today that a Note 3 I RMA'd back to Sprint a few weeks ago was stolen by UPS.
[Nexus 5 General] tonyliu42:
I telephoned Google again, they said that once it is delivered and signed, they have nothing to do with it. I have obtained the police report. So I am sending the credit card company with tracking webpage (not signed with my name), the conversation with Google (lost/ stolen will deactivate the phone and refund), and the police report. Show that it was really stolen. I am hoping that I can get my money back through dispute.

Any comments?
[Nexus 5 General] inlovewithnexus:
Does google have something to do with it if i received an empty shipping box ? I mean not quite empty ... it had the receipt inside , phone's box + content was missing . Shouldn't they send me a replacement or something ?
[Nexus 5 General] tonyliu42:
My guess is that if you did not sign it then you should be okay to tell them that it is stolen. If you signed the package and later find out the phone is missing I guess there is not much luck. My package is signed by another person in the department and I am having big trouble contacting the customer support, for they do not feel obliged with a shipment signed.
[Nexus 5 General] inlovewithnexus:
Than shouldn't UPS give me my 400 euros back ? Is it possible to at least get my money back if not a replacement phone ?

Has anyone been through this ? The package was signed for unfortunatly :(