yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] bozzykid:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
[Nexus 5 General] hlaalu:
How are you even spotting pixels, a magnifying glass? Lol
[Nexus 5 General] aznxk3vi17:
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.
[Nexus 5 General] Phil Anselmo:
:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.
[Nexus 5 General] chrisinsocalif:
You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.
[Nexus 5 General] cmstlist:
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.

Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.
[Nexus 5 General] aznxk3vi17:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.

Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
[Nexus 5 General] ricey1986:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
[Nexus 5 General] aznxk3vi17:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.

Annoying.

Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
[Nexus 5 General] sn0warmy:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
[Nexus 5 General] aznxk3vi17:
Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.
[Nexus 5 General] cmstlist:
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.
[Nexus 5 General] incantevole:
I was told 3-4 weeks. Shipped same day I called for RMA.
[Nexus 5 General] lyzing:
Is this a joke? You can't see dead pixels by taking a screenshot.
[Nexus 5 General] FuMMoD:
We can't see dead pixels in a screenshot. Invest in a magnifying glass.
[Nexus 5 General] BMelz:
I have three very small bits of dust under my screen. I'm assuming it's dust because it appears to be closer to the glass than pixels do. I've spoken with Google play and they've offered an RMA. It's really not that noticeable but I'm concerned about resale and I plan to advertise as mint.
[Nexus 5 General] cmstlist:
Yay, finally got my RMA swap. The serial number starts with 311 on the box, so it's from a newer batch. Screen is very slightly dimmer at comparable settings, but that's okay cause auto brightness is too aggressive anyway. Vibration feels roughly equal to the old one.

But yes, this one has no visible dead pixels or debris. :) Will have to start the nandroid process this evening...
[Nexus 5 General] TimRiceSE:
My first nexus 5 had a cluster of dead pixels and I sent it in for RMA... the second appears to be worse and i intend to RMA this one too - it has a relatively large "dead" pixel - but I dont really know what the problem is.. it doesnt look like a dead pixel

attaching a picture of the screen under a microscope...

can anyone shed some light onto what it is? it looks like a pixel exploded!
[Nexus 5 General] cmstlist:
One theory has been dust or debris under the screen but that doesn't really match your microscope view. Maybe there are small defects in the glass itself above the LCD, like a little dark air bubble?
[Nexus 5 General] td32:
so second RMA arrived and FINALLY i got a dead (dust) pixel FREE device.
[Nexus 5 General] DrYnternet:
I have a dead pixel on the upper right corner as wel. Frankly it doesn't bother me, I will stick to the device.
[Nexus 5 General] abdel12345:
Sorry if this is stupid but what's a dead pixel and how do you find it. Id like to know for when I get mine. Can someone post a pic.
[Nexus 5 General] DrYnternet:
It's a tiny black spot on the display which shouldn't be there, may be hard to find. If you scroll around it remains black all the time.
[Nexus 5 General] marinierb:
It could also be a stuck pixel, in which case it might have some light coming through. But stuck on the same colour.
[Nexus 5 General] abdel12345:
Thanks ill make sure to check for it
[Nexus 5 General] cutterjohn:
I'm sorry, but you're just not anal retentive enough to exist in this thread... ;D

Anyways, yeah, I'll eventually check, but unless something more than significant than 4 pixels are "stuck" I really don't see the point unless.... (see above)
[Nexus 5 General] ceo.mtcl:
I have the dead pixels on screen. One on to left one on top right and another almost in center. With my ocd I want to return it, but it's not worth going through the whole process. I'm gonna stick with this phone. It's gonna grow on me.
[Nexus 5 General] sishgupta:
Just bite the bullet man. You get to use the bad one while you wait. I think google is low hassle about it.

I'm super anal about dead pixels. I can handle everything else people are nitpicking about but a dead pixel will just eat at me every single time i see it which is all the time.

CAN NOT UNSEE!
[Nexus 5 General] Alaris:
I checked mine and ether they are extremely hard to see or I don't have any.
[Nexus 5 General] AndrasLOHF:
And they very well should be. No one who is already waiting for their original order should be forced to wait even longer for their phones because someone spots a dead pixel.
[Nexus 5 General] aznxk3vi17:
What's with the chip on your shoulder?
[Nexus 5 General] 2.0t03speed:
I just used an app on the play store to test mine. No dead pixels =D
[Nexus 5 General] thesebastian:
How bad is it? (I mean on a 400+ ppi screen....).

It's worse than a lesser (common in a used gorilla glass device) scratch?
[Nexus 5 General] aznxk3vi17:
It looks like a speck of dirt is permanently stuck under the affected pixel. Awful and annoying for me, irrelevant for the unobservant.
[Nexus 5 General] crazyalaa:
Damn it haha. I just realized I have one dead pixel too.NOOOO

---------- Post added at 03:40 AM ---------- Previous post was at 03:39 AM ----------

I didn't see it the whole time now that I saw it, its all I see on the screen. Haha
[Nexus 5 General] chillaxnphilx:
I'm sorry that I can't provide actual evidence, but because I just started the RMA process I've read several posts about this.

Firstly, I read somewhere that Google keeps a private stock strictly for replacements which is how other RMA's have shipped faster than regular orders. (I will see in the next few days if this is true)

Secondly, there have been a lot of cases of dead pixels &/or dust specks underneath the screen. Some have argued that due to the certain type of screen and how its constructed its not possible that dust could be trapped underneath the screen, but I myself have personally seen it in my device. The way that I tested was I held up my device SCREEN OFF and carefully looked at the glare from a lamp across the screen. I can almost clearly see the specks present. From what I know if a screen is off then all pixels are off thus u can't see any dead pixels. I had my device out of the box for a total of 7 hours and now it's packed up and ready for shipping upon arrival of new device. Thank God I still have my trusty Nexus One still running like a beast!
[Nexus 5 General] crazyalaa:
I have a dead pixel and I don't know if its worth it or not
[Nexus 5 General] UCLAKoolman:
You all had me so paranoid about dead pixels it finally drove me to download an app and scan the device myself. I looked over the screen on every single color available and..... Nothing. Phew.
[Nexus 5 General] dazz87:
Yup you are taking a chance, If everything on your nexus is fine what happen if the next one has more dead pixels or other issues that you didnt have with your current one. If the dead pixel is at the edge of the screen i would keep it. If its in the middle of the screen then do the RMA
[Nexus 5 General] aznxk3vi17:
I contacted Google again and the guy who helped set up my RMA was nice enough (or maybe it's just standard procedure) to authorize an extension on my time limit. Normally, I have 21 days from placing the replacement order to ship my defective device back, but he said I can hold onto my current Nexus 5 as long as I need and wait until I get my replacement device.

Great service this time around from Google.
[Nexus 5 General] cmstlist:
With advance swap there's really not much risk. If the replacement is worse, you send back the replacement instead.
[Nexus 5 General] aooga:
I've done that so many times with verizon. Their refurbs are pathetic.

Right now I'm just hoping that mine doesn't have any problems when I get it tomorrow.
[Nexus 5 General] Enddo:
From the complaints I've seen here like rattling battery and the vibrate being too loud/not attached to the case. i would guess Google ran out of their backup stock of replacements already
[Nexus 5 General] Par_:
Received my 32g black today and I must have gotten lucky. no dead pixels, vibrate, light bleed, or viewing angle issues. I'm very happy with the phone.

Reading these threads is rough. Doing so before you receive the device you already paid for is probably not good for your blood pressure
[Nexus 5 General] cmstlist:
OK but this isn't Verizon. The swap I received from Play Store for my Nexus 7 3G was in perfect condition. With an advance swap the worst outcome is you keep your old device and wasted a bit of time. Best outcome is an improvement.
[Nexus 5 General] aooga:
I know. I worded it wrong. I meant to say that I've done that with Verizon so worst case, you keep your phone and get another replacement.
[Nexus 5 General] CrazyPeter:
You got lucky. The class of screen on this (and all consumer products) 1 dead pixel is not a fault.

The is a iso standard for dead pixel counts

http://en.m.wikipedia.org/wiki/ISO_13406-2
[Nexus 5 General] Confused_Cheese:
I have a dead pixel slap bang in the middle of the screen, then a stuck pixel maybe 2 down from it. I noticed it just with normal web browsing... thought it was some dust, tried to remove... wouldn't budge :(

Called google and have started RMA process. Really sucks that I have to do this, I don't understand how people can say you can't see see them with such a high density. Mines pretty damn visible on a white background, which 90% of the web is! Maybe its 2 dead next to each other.

Either way, after paying £350 I wouldn't expect anyone to have accept and learn to live with defects.

My RMA order says shipping by the 8th (32gb black, uk). Hoping they stick to that!
[Nexus 5 General] leomd333:
I have a replacement on the way, but from a carrier. Are the replacements brandnew, untouched devices?
[Nexus 5 General] zerin:
In the past, I always got a new phone.
[Nexus 5 General] jbdan:
No dead pixels here screen is gorgeous

Edit: 16gb black
[Nexus 5 General] YogSothoth:
Hi guys,

I got 5 dead pixels on the screen so I called the Italian customers support. The rep said I should receive an email soon and I have to reply with some photos of the screen showing the defects. I don't know if I will able to make the dead pixel being spotted through a photo though:crying:

What do you guys think?
[Nexus 5 General] Cleanskinned:
For those of you with dead/stuck pixels, what storage capacity is your phone. I'm just curious if they reserve better screens for the 32GB model or not.
[Nexus 5 General] YogSothoth:
White 32GB
[Nexus 5 General] chillaxnphilx:
That is very possible. I spoke with them this morning. They at least confirmed that replacement devices have precedence over regular orders so whenever available we're the first to get them hopefully.

I don't so much mind the buttons because mine will b in a case but I expect my screen to be flawless because that's what I'm looking at and cleaning the most.
[Nexus 5 General] aooga:
Mine has a dead one right in the middle. Of course. 32GB white. I'll wait a few months then RMA. New revisions will come out just like the N4.
[Nexus 5 General] mrro82:
My 32GB Panda is perfect. No dead pixels.

Sent from the jaws of my Hammerhead!
[Nexus 5 General] Andrew10567:
I found one. When i tilt the screen it disappears. Honestly, is ONE small pixel that you couldnt notice until you had to get an app and carefully look at it really that big of a deal?
[Nexus 5 General] Confused_Cheese:
My dead pixel and stuck pixel are both visible from all angles that the screen is. Its also pretty noticeable. I showed 5-6 people at work and also my partner, all saw the dead pixel in less than 5 seconds. Its slap bang in the middle of the screen too.

Are you sure you're not seeing a spec of dust between the screen and lcd?
[Nexus 5 General] Pard0ned:
Not good in the slightest. Lol! I'm just hoping for the best. I'm not the most patient person at the bet of times, so waiting for a replacement would possibly kill me. Haha.
[Nexus 5 General] nourez:
Man, you guys must have some amazing eyes to pick out individual pixels on this screen. I have a hard time doing it on some 720p screens.

So I probably won't go out of my way looking for dead pixels. Ignorance is bliss right?
[Nexus 5 General] SymbioticGenius:
Dead pixel = better battery life.
[Nexus 5 General] Jonnyw2k:
I wasnt that bothered untill I spotted mine, now everytime I use my phone I end up just staring at the dead pixel lol.

Whats google's policy on RMA'ing phones with unlocked bootloaders?

Black 32GB

Picture of one of mine, not sure if its a "dead pixel" or dust under the glass.
[Nexus 5 General] orangekid:
I would just spend 5 seconds sending the fastboot command to relock it honestly. They probably don't care but with an RMA why chance it?
[Nexus 5 General] Pard0ned:
Haha. Indeed.
[Nexus 5 General] jutley:
My white 32gb device is perfect no problems no dead pixels nothing.
[Nexus 5 General] YogSothoth:
Thanks for making me smile :)
[Nexus 5 General] jutley:
Yea one less pixel to supply power = saving of 0.000000000000001mah
[Nexus 5 General] dumbo octopus:
gonna get mine replaced, i've counted 5 dead pixels and my unit has really bad backlight bleed along the top left of the screen.

thank god for rma's.

~dumbo.
[Nexus 5 General] leomd333:
Just flash it back to stock and relock the bootloader with fastboot.
[Nexus 5 General] orangekid:
You can't relock it with ADB, it has to be a fastboot command.
[Nexus 5 General] leomd333:
Sorry wrong one :p
[Nexus 5 General] babykings:
I just got my nexus 5 today. The first thing except powering up the device is to check the pixel. I spot one pixel which works for all colours except black. I guess it does not bother me to do RMA. Hope it does not come with any problems.
[Nexus 5 General] leomd333:
in received my replacement today, its perfect :)
[Nexus 5 General] onmike:
I needed a good laugh. Thanks
[Nexus 5 General] Jonnyw2k:
My bad, I didn't know you could relock bootloaders... Gone are the days of the Nexus one!

---------- Post added at 06:55 PM ---------- Previous post was at 06:45 PM ----------

For UK users it took me about 3:30mins to get the RMA approved, I also did the customer survey afterwards:

[18:47:21] *** Call to +448003286081, duration 05:43. ***

For information it is "3" for warranty support then "1" for android devices to get round the robot quicker.
[Nexus 5 General] Dudeist Priest:
I'm doing the same. I'm on my second 32gb black. Still have the same dead pixels in the corners of the screen.
[Nexus 5 General] Confused_Cheese:
Just in case anyone's interested, thought I'd try and take a photo of my dead pixel:

From a distance (text is in chrome, fully zoomed in):

Close up:

Phones upside down. Not sure if thats one dead pixel, or 4 close together! Can see the little "stuck" pixel next to it.

Definitely not dust!
[Nexus 5 General] MaulingDeOso:
Actually, that DOES look like dust/contamination. See how it obscures, but doesn't completely block all the light from the pixels it covers?

It's less likely to have "dead"/dark pixels on a transmissive (non-TN) screen like this, because it requires the pixel electronics be defective in a way that max voltage is always applied to it. "Stuck"/bright pixels require only the pixel to not work at all, meaning it can't activate to block the light. I'd guess that a lot of the dark pixel cases here are actually dust. Though, that definitely doesn't make the situation any better. :(
[Nexus 5 General] mcgon1979:
Hey guys,

I got a black 32gb the other day. I spotted 8 blemishes on the screen. Not sure if they are dead pixels or little pieces of dirt? They are very tiny, but once you see them, you spot them every time you have a light colored or white screen up.

I took some photos of them with my Galaxy Nexus phone. It is not designed for macro shots obviously but it still managed to catch them. In real life they are much more obvious of course.

I rang Google UK this morning. Very helpful. The dude said they had a LOT of pixel related returns. I asked him specifically if it is just in 32gb or 16gb model, because I'd consider a 16gb model if this was just in the 32gb. He said its evenly spread across models. They will ship me out a replacement and I can return the old one then.

I got a mail and it's due to leave the warehouse on 12th November. Heres hoping its better than this one. Photos in this thread 1st post http://xdaforums.com/showthread.php?t=2516434
[Nexus 5 General] sn0warmy:
Just received mine and ran a couple dead pixel test apps. No dead pixels found!
[Nexus 5 General] Jonnyw2k:
I said to the guy "My nexus 5 has 3 dead pixels" which was followed by a definite sigh from him.
[Nexus 5 General] babykings:
Does anyone know how long we can do RMA due to dead pixel? I am thinking using the current phone longer, and wait for the next shipment to do RMA. is it possible?
[Nexus 5 General] crypticc:
Best way it's to use this app from play. Pick the resolution tests. GOTO checker board, then two pixel and three pixel horizontal and vertical. A dead red green or blue will show up easily. There will be some fringing on screen edge. There will also be some odd hatching on the one pixel tests because of screen dithering and that is to be expected.

https://play.google.com/store/apps/details?id=ua.dp.ustav.screentest.

And this to try and unblock it (basic app, there are others)

https://play.google.com/store/apps/details?id=com.kimd.stuckpixelremover
[Nexus 5 General] aooga:
Of course. Google is pretty good about replacements. I think I actually might keep mine since it has no other problems and only 1 dead pixel.
[Nexus 5 General] thematrixanomaly:
Have one stuck pixel on the screen

Hey guys,

I did notice that I had one stuck white pixel (or dead pixel?) on the my Nexus 5 screen yesterday, on the top right edge.

Oh and the speakers aren't too loud, but that's something I guess I can live with...

But of course, back to that one pixel, I'm not sure if I should RMA it,

because the rep told me if I return that phone and their specialist finds no issue with it, then they will charge me double (extra $450) on top of the 450 I paid. =.=

So seeing that it's 1 pixel in 2073600 pixels, I guess I can live with it, sides I still love the phone to bits.

Thoughts? Just worried that the specialist might not see the pixels and accuse me of wasting their time!
[Nexus 5 General] Confused_Cheese:
Surely if they find no issue with it, you'll have been charged twice but own both handsets. So at least you could sell one. Either way, I can't see this happening. If they RMA'd it for one dead pixel... and there is a dead pixel, surely that's their mistake.
[Nexus 5 General] mcgon1979:
just to add... the 7 or 8 dead pixels I have are actually dirt (at least some of them) because I can see them when the phone is switched off and examined under bright light.

Seems like a basic quality control issue.
[Nexus 5 General] Confused_Cheese:
Will try that later too, but assuming mine is too now. Did they put all these phones together in a field for gods sake.
[Nexus 5 General] evandan4:
What information do you have to give Google for the replacement? Was their service quick & easy?
[Nexus 5 General] leomd333:
My replacement wasnt from google, it was from a carrier and on close inspection my replacement is far from perfect, worse than the original i had -.-
[Nexus 5 General] evandan4:
Oh, that stinks. I've always heard that Google has fantastic customer service, definitely better than most carriers. Good luck on getting a perfect one!

On another subject, does anyone else know what you have to provide them with? I'd rather get everything set up-front then be running around while on the phone with Google. Thanks!
[Nexus 5 General] cooooooop:
No dead pixels here, just a beautiful display
[Nexus 5 General] (THE REAL) Neo:
Me too,same thing.

I have a pixel in the upleft corner,that works for all colours except black...it stays white.

I can see it,only if the screen is at full brightness,and showing a solid black image.

Cannot see it in normal use.

True story,I had a GNexus too...

Inviato dal mio Nexus 5 utilizzando Tapatalk
[Nexus 5 General] WCCobra:
Same here, except for the location on the screen. Not sure if it is worth the trouble to through the process to return it
[Nexus 5 General] cmstlist:
Upon further inspection it appears these dark spots have some parallax with respect to the screen contents - they appear to move slightly when I change viewing angle. So it may actually be flecks of something trapped under the glass. Either way that's also a warranty issue.
[Nexus 5 General] Stonebot:
I just found a dead pixel! :(

I called in and they are sending me a new device with a charge of the full cost of the device on my card. Once I receive the new one, I ship out the old one with the pre-paid ups label and box that the new one shipped in.

Customer Service was really nice too.