yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] kealke:
So, Google states in email and to numerous sites they have a new hardware version, it also is obvious to find this difference in batch numbers comparing the older to the newer, but because 1 thread on xda says it's not it just isn't so?

Right. Then what do you call changing the edge around the screen, the sticking out sim tray, slightly loose power button and the speaker grills?

It's obvious there were changes to the external hardware, changes in hardware are called revisions in not only phones but all kinds of hardware.

And yes, the internal hardware is the same so the batch number of that is not changed. Same thing as with a lot of laptop manufacturers when a new windows version comes out. The internal hardware remains the same, some external cosmetic changes (i.e. windows 7 sticker instead of windows vista sticker) are made and boom, new product number slammed on. If you take the old and new version and check internal hardware revision numbers, they're the same. If you check on the case, wow, other batch numbers. Exactly the same.

In short, it's obvious changes were made. Changes are the same as revisions. So there are different hardware revisions of the phone. Still not convinced? Email google and ask them if changes were made to the external hardware.
[Nexus 5 General] bblzd:
lol no. You can buy a phone now and still see smaller speaker holes or loose buttons. They are, and always were, manufacturing tolerances.

Every article you read got it wrong. They all used 1 XDA user's forum post (a set of pictures comparing only 2 devices) as a source which proves nothing. Take everything you read online with a grain of salt.

If Google themselves ever did confirm it, which as far as I know they did not, then they lied. Months of evidence from users buying new Nexus 5 devices have proven this. Still not convinced? Just ask a few people who've bought a Nexus 5 since the supposed "revision".
[Nexus 5 General] wideasleep1:
I guess you FAILED to read the thread I posted. It clearly explains that many users reports BOTH types of changes you describe, long after the supposed 'revisions' (ie. some report new phones DONT while some DO report the changes, grill holes,etc.) You stated I could NOT have the earliest release because I have a perfect SIM tray, that it was fixed in a later revision. In fact, the SIM tray issue was only reported many weeks AFTER I had my phone in my hands (Oct 31 order, Nov. 7 delivery, very first batch available at Worldport Louisville. The point of that thread is to expose the fact that these 'issues' are NOT the result of 'revisions'...only tolerances. I have loose buttons but don't rattle, some report their TWO phones have near-successive serials, but one rattles while one is tight as a virgin. These are tolerances. Emailing Google is emailing a subcontractor in some country who is ill-equipped to answer technical questions, so I'll leave that up to you, and it's veracity. There are still phones being released today that have BOTH small grill and large grill, both sticky and rattling buttons, just as day one, based on reports from actual users, not some blogger/site/email assurances. It's up to you who and what you believe.

---------- Post added at 01:44 PM ---------- Previous post was at 01:32 PM ----------

It's hopeless man...some folks just simply can never be wrong at any cost.
[Nexus 5 General] kealke:
Lol, so now you admit in your own post there are changes, and still deny what i said about those changes? I guess the last sentence in your post applies to yourself.
[Nexus 5 General] wideasleep1:
Don't misquote me. There are manufacturing tolerances, not revisions. How is it I have a perfect, flush SIM tray?
[Nexus 5 General] kealke:
If a mil difference was a tolerance issue then explain why phones are so perfectly made, batteries fit, screen alignment is always the same and so on? You're trying to believe that difference is only in the sim tray?

And i didn't quote you at all. In the beginning of your post you state there are differences. Differences in hardware versions are called revisions.
[Nexus 5 General] danarama:
Really is a bait thread
[Nexus 5 General] kealke:
I have worked for a small electronics manufacturer (phones, scales, the small electronics) for years and you can tell me what you want, i know alot about tolerances. They are just not measured in millimeters, they are in thousands of millimeters.

That, and what google stated in email and to numerous sites, tells me enough. I've stated all i want about this in this thread now, i'll be the gentleman and shut up about it after this post. Just know, stating they're tolerances is wrong. Search further than just this one site if you don't want to believe it.
[Nexus 5 General] danarama:
Or metres as the rest of us call them.

I can't believe you're trying to be a gentleman now after being rude to people the way you have been.

All this started because someone saw bigger speaker holes and assumed wrongly that it was a revision. Every story on every website ever since has been based on that one single misconception. No one has received any official statement from google.

Also as already mentioned, if it were a revision, why are they still making the "old" one?

You believe what you want. You've clearly made up your mind. We wont argue with you or make you see sense. We'll just correct you when you give wrong information
[Nexus 5 General] wideasleep1:
No...in this VERY thread:

http://xdaforums.com/showpost.php?p=47074818&postcount=16

was our first report of a sim tray issue (I don't recall this one, only later reports a few weeks after I got mine) ONLY 4 DAYS LATER than stuart0001 reported his SIM tray protruded. How do you explain a 'revision' fixed mine 4 days after stuart's? Google may be amazing, but no. Disinterested in parsing words with you, you inferred I admit the differences were revisions, which I have not; instead, I've been arguing all along they are tolerances.
[Nexus 5 General] kealke:
Oh i'm sorry, i'm Dutch and we're using the metric system and write it as i did. My English isn't perfect. Thanks for correcting me.
[Nexus 5 General] Johnny Broccoli:
I've had 4 of these phones of different serial number batches and been able to compare them all to my original. NO FINITE DIFFERENCES in any other than all of them but my original had a much warmer/yellower screen.
[Nexus 5 General] BluesRulez:
About the crack in the phone side near the power button, I have never used a case.
[Nexus 5 General] danarama:
You're welcome.

However Milli comes from the Latin Mille, meaning thousand and is the same in Dutch and English.
[Nexus 5 General] kealke:
Yes, Milli is indeed the same, metre is the part i was on about. In Dutch we write "meter". That word stays the same in all distance denominations (nanometer, micrometer, millimeter, centimeter, meter, decameter, hectometer kilometer and so on), so that was where my translation error was coming from.

We also use the word Mille as in Latin (and French), but then it means a thousand €.
[Nexus 5 General] danarama:
Well technically Meter is also correct because of the US English spelling. I wasn't correcting your spelling.

You said "Thousands of Millimeters". 2 thousand millimetres is 2 metres :)
[Nexus 5 General] kealke:
Ah i see! So is it 2 thousanth of a millimetre then?
[Nexus 5 General] jlmcr87:
Hello. Today I ordered a replacement for my nexus 5. The google girl told me it can be new or refurbished:eek:

Anyone can tell me his experience? I will get a new phone or a refurbished one? Thanks
[Nexus 5 General] PinoPano:
Why a replacement? What was wrong with it?

I really don't think it makes much of a difference whether it's refurbished or new. I mean, in my experience (not with google though) you really couldn't tell the difference between new and refurbished. Refurbished phones are aesthetically perfect and come with a new battery which is good enough for me:good:
[Nexus 5 General] jlmcr87:
The earspeaker is not working correctly.
[Nexus 5 General] Johnny Broccoli:
I was assured by at least one Google employee that they don't use refurbished phones for an RMA if you bought the device from the Play Store.

*not saying that they couldn't have lied to me
[Nexus 5 General] DowntownJeffBrown:
If this Google employee was from calling Google's customer support line then u didn't talk to a Google employee u talked to a call line employee. A company is hired by Google to be customer service reps. One call they answer as Google the next as Joe's towing and so on and so on. They are just given manuals to follow nothing more nothing less they have zero to do with Google directly other than Google hired the company they work for to answer calls. Wouldn't be the first time they lied just ask anyone who was here for the nexus 4 release fiasco.

>^.^< Sent From Meow G2
[Nexus 5 General] LiquidSolstice:
They're not lying to you. They only ship out brand new units and never refurbs.
[Nexus 5 General] vin4yak:
I wonder what they do with the returned phones which are screwed up. Obviously they don't throw away those devices..

May be they send them to LG so that it can be used for their repairs may be? ... But still, the lcd, casings would be a loss.

Anyways, there's no way people can tell whether the phones have refurbished parts in them or not!

- Sent from an IceCold Hammerhead!
[Nexus 5 General] LiquidSolstice:
Nope. They have a service contract with LG (like any retailer has with their manufacturer) and phones which are marked as defective go back to the factory and usually taken apart/recycled/etc. If the parts go back into phones, they must be sold as refurbished, not new.

They cannot put refurbished parts in RMA replacements because you are liable for the full price of a brand new device when you give them the ability to place a credit authorization your accoutn.

They'd open themselves up for lawsuits if they were asking people to "pay" (in quotes because technically as long as you return your old device, the authorization gets reversed) full retail and then gave you a refurbished device.

They're getting more and more strict about what problems they will RMA for because of this. They're losing a lot of cash and their reputation is taking a hit because of these quality control issues. In my honest opinion, that is why they're doing away with the Nexus line and going after OEMs to create these so-called Android Silver devices.

When it comes to quality control, OEMs like Samsung and HTC actually know what the hell they're doing and have the ability to put out quality devices. Google doesn't need to compete with them, because Google does the software and doesn't need the hardware concerns and heartache.
[Nexus 5 General] Flaxx1988:
Crack

Same here. Crack directing towards the back in the middle oft the sim tray. Never used a case.

Trying to get a new one but it seems senseless. Writing mails since end of march.

They say LG is checking my issue, but no reply for two weeks now.

Think they deny any repair and keep saying: device has been twisted.
[Nexus 5 General] dr4stic:
That's debatable. I've had bad products from all manufacturers, especially Samsung. When Google used Samsung to furnish the Nexus 3 (Galaxy Nexus) I had purchased two (one for an uncle). My phone had a problem with the screen, the replacement showed the same problem. Both ultimately got returned. The S3 I purchased afterwards had a significantly better screen. It was as if Samsung used the worst batch of screens they themselves produced for those products. My uncle's phone had the USB port go bad not even a year after the purchase. I called Samsung and they authorized a repair, NOT a replacement. Phone was gone for 2.5 weeks. The same phone then regressed AGAIN about a week after the 2yr warranty ran out. At least it still charges most of the time, albeit at USB voltage and not A/C. The Nexus S I had didn't exactly fare better... it had issues of it's own.

I have had better luck with HTC, but I've seen their products go bad, both my own and my friend's. But my N1 never gave me an issue, except in the poor front design choice that led to my screen protector never being able to stay on.

I had much better luck with the Nexus line once LG took over. I really believe LG would like this Silver program, that sorta arrangement just seems a better fit for them. I suspect Samsung will set lower tolerances (higher? whatever is worse for the consumer) for issues on the products that go into this program. HTC, I don't know what can or will help them in the future. It seems no matter how good the HTC One product line is or becomes, Samsung's marketing weight simply kills it's chances every time.

If the N6 really is the last Nexus phone to come out, I will for sure buy it... it'll be the end of an era :(
[Nexus 5 General] vergilbt:
Have had anybody success with changing phone by Google after having a fracture in the frame? My phone is twisted like a banana and I think the fractures (3)are the result...

And I heard only negative answer of Google (Germany) :(
[Nexus 5 General] wideasleep1:
Not a defect unless it came out of its box new like that.
[Nexus 5 General] bushako:
How can you expect [MENTION=2951145]vergilbt[/MENTION] Google to replace your device for an issue that was caused from mishandling?
[Nexus 5 General] shubh_007:
Put on a case. Forget the fractures as long as there is no problem with the functioning of the phone. You can't expect anyone to replace a phone for a damage you caused.
[Nexus 5 General] vergilbt:
Mishandling? What a bull..it

My phone never was falling down, there aren't scratches and I love it...

In one word: saved it like my eyes.

And Google appreciated it and will change my phone. My prob is closed.
[Nexus 5 General] harsh2193:
I got the nexus 5 with the really shaky and loose buttons. They keep rattling a lot and are pretty annoying. I contacted google for an RMA but then couldnt get it done because I didn't have a backup phone then. The problem is, since then I have dropped my phone once which caused the back cover to pop out. Pushed it back in with no issues and the phone still looks good as new with no visible dents. Also there are a couple of scratches on the screen. Can I still get a replacement using RMA? Thanks for any help.
[Nexus 5 General] pgptheoriginal:
Your phone should definitely be eligible for RMA: the scratches are inevitable during the lifetime of a phone, and as you said your N5 doesn't have any other visible signs of drop. The only reason why Google could choose not to replace your phone is if they consider the rattling buttons a minor flaw...

Inviato dal mio Nexus 5 utilizzando Tapatalk
[Nexus 5 General] murfi:
i kind of have a software defect

when in maps and i'm over, say new york, zoomed in as far so i can see the street names (doesnt actually matter how close i am)

now i go to the search bar and enter "berlin". the flyover starts. what happens is that the flyover just stops halfway through. if i now confirm berlin again, it continues the flight, but again stops halfway the distance. and so on and so on.
[Nexus 5 General] wideasleep1:
Another bug (software). Not a defect (hardware).
[Nexus 5 General] harsh2193:
Well i do know that a lot of people got their devices replaced due to that very same issue....since then google has made the button holes smaller and tighter.

I also contacted customer support a long time back and they said that they would initiate an RMA for me but i had no backup device then so i told them not to. Well, seems i can get a replacement now. Thanks for your help!
[Nexus 5 General] bblzd:
They never made the buttons tighter or smaller BTW. Don't be too shocked if your new device has the same wiggly buttons.
[Nexus 5 General] 350Rocket:
Mine wiggle a bit but they click so nice compared to some phones I've had that I really don't mind the bit of movement in the buttons.
[Nexus 5 General] Dawnut:
I got myself a rev_11 Nexus 5 (November edition) and the only unfixed thing seems to be the wobbly volume rocker and power button. It's not a big deal, but as a perfectionist it sometimes really annoys me. Anyway, the speaker and microphone holes are wider and the sound is stronger and spreads better than in the previous versions for sure.
[Nexus 5 General] Vollspacken:
My current one which i'm using since january has 3 particles of dust under the glass since i received it and yesterday my replacement was delivered to my home. It's in a very good state except it has 3 dead pixel and two of them are in the navigation bar and stuck in a bright color. Now i have to send it back to google and order a third replacement... hope this one will be okay then. I don't care about wiggly buttons or a noisy vibration motor (my current one has that too) but the display should be alright in my oppinion because you have to look on it when you use it.

Gesendet von meinem Nexus 5 mit Tapatalk
[Nexus 5 General] mertzi:
By now you would've expected LG to sort out production issues. I just bought one and it has a dead pixel. Also a little backlight bleed which i could've lived with, but not both issues. Also the sealing was broken, so this might be an already returned specimen. DOA first thing tomorrow.
[Nexus 5 General] mertzi:
#2 has significantly more backlight bleeding AND dust under the glass. The LCD technique really is disgusting, it's a shame only Samsung and Nokia understand this. I don't have time for trying out 5 new phones until I find one without flaws so no Nexus 5 for me.
[Nexus 5 General] harsh2193:
Its not just the buttons wiggling. The rattle is pretty annoying and is clearly audible when u tap anywhere on the top half of the screen.

Just look at the first 10 secs of this video. Mine is a bit louder than that. Loud enough to hear every time you tap while playing some casual game on the sofa. Even used a case but that didn't help either.
[Nexus 5 General] kealke:
If the seal is broken, don't accept it anyway. The seal is there so you know you get a new phone and you can refuse to take a box with a broken seal.
[Nexus 5 General] HEINRIKR:
Maybe it is just me, but it seems that the glass screen on my Nexus 5 seems to take hair line scratches so easily....

Is that normal for it to scratch so easily? The hair line scratches arent super noticable while the screen is on but you can DEFINITELY notice them when the screen is off and under a lot of lighting.

Isn't the Nexus 5 made with Gorilla Glass and isnt that supposed to be very scratch resistant???

If so, its not doing very well in that department as far as my device is concerned.... :(
[Nexus 5 General] bblzd:
It might just be marks on the screen coating and not scratches on the glass itself. If it's something you're worried about I would suggest investing in a screen protector.
[Nexus 5 General] d3ck4rd:
I am considering requesting an RMA. I have read on here that some people are sent a phone prior to them having to return their defective phone, therefore they are never without a phone. Whereas some people say they have had to send their phone back before receiving a new phone. Why is this and which is likely to be offered to me?
[Nexus 5 General] harsh2193:
Would Google consider a little bump on the top of the phone as OK?

It can only be seen when the phone is flat on the table and you look at the screen at like 0 degrees when you look very carefully. Can't be seen from the top or the front. The images are attached. One of them is cropped and zoomed so that the bump is visible. It occurred when i phone fell out of my pant pocket. The back cover came off but i pressed it and it went right back in.

Please tell me if this device would be considered for RMA.

Thanks for all the help.
[Nexus 5 General] harsh2193:
I got an email from Google regarding an RMA.

I have copied the text for you. Hope it helps

"I've received an update stating the I can go ahead and provide a replacement.

The shipper will contact you to arrange pickup of your item. They will provide you with a return tracking number to follow the return of the item to our warehouse for inspection. After the item is inspected, the courier will send a replacement.

Just follow the instructions below to order your replacement and return your item:

Step 1:Pack it

Make sure that you reset your device to factory settings to protect your privacy and keep the SIM card, if applicable. Any SIM cards that are returned with the device will be destroyed.

Chromecast factory reset instructions can be found here.

Print out the attached RMA (return merchandise authorization) form.

Affix the RMA form to the outer box.

Write the following return-to address on the box:

OTS e-Solutions Pvt. Ltd.

OTS e-Solutions Pvt. Ltd., Bldg. No. B/6, Gala no. 6 &7,

​Prithvi Complex, Kalher Village,

Bhiwandi - 421302

India

PH. No: 025 22662079

Click here to book a pick up of your return free of charge.

Step 2: Ship it

Wait for the courier to pick up your package.

After our service center receives the item, they’ll inspect it and send a replacement item within 3-7 business days, if it's covered under warranty.

Important notes:

Your item and all applicable accessories must be returned in like-new condition.

You must take reasonable care when returning the item.

Applicable fees may be charged for damages or missing components.

Google reserves the right to reduce return value by the promotional credit amount, if applicable.

UNDERSTAND YOUR WARRANTY COVERAGE

Additional charges up to the full price of your item may be incurred if our service center determines that the damage to your original item isn’t covered under warranty. Prior to ordering your replacement and sending your item for inspection, please refer to the warranty card in the packaging or the manufacturer's website for details on the limited warranty.

If you have any questions, feel free to reply directly to this email.

Regards"
[Nexus 5 General] d3ck4rd:
Thanks. So if they receive the phone back and determine that there is nothing wrong with it they won't send you a new phone and presumably will just send your old one back? Does anyone have experience of the RMA process in the UK?
[Nexus 5 General] harsh2193:
If there is nothing wrong with your old device, they tag it as an "NTF (No Trouble Found)" and return your device to you. If in case they do find a problem and decide that your device is damaged or not in a replaceable condition, they may ask you to pay some amount for a replacement or maybe even pay the full price for a new phone, or they will return your old device if you want them to instead. The RMA process is the same in every country presumably.
[Nexus 5 General] vipinbp:
I'm seeing this!!

I'm not sure if it was there all along or it started recently.. Bought my device on 26th December..

I've got the RMA procedure.. Will be sending the device in a couple of days.. Have they accepted this as an issue and proceeded with your replacement?
[Nexus 5 General] EarlZ:
Didnt bother to as the vast majority of units have it and since my samsung days they already have it even on the note 3 and s5. A lot of ppl cant see/notice it though.
[Nexus 5 General] vipinbp:
I felt it's getting worse.. After comparing it with another nexus5, it doesn't feel right to be stuck with this faulty camera..