yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] ricerony:
They do have other phones that require sim/uicc cards and this problem is only magnified with the Nexus 5 release. If you had a sim go bad for gs4/htc what are you supposed to do then? The problem is, if they were going to support this, they should have at least their corporate stores informed on how best to help people. Whether it be, wait until the 8th and we'll have them in stock or to call the international line and order one. Instead i've been told to call *2.

I've been calling around local stores since sunday and driving to a few to try and get one of these and have had no luck. Placed an order on the 4th via chat and have not yet had it shipped. Called in yesterday to check on order, only to be told that there is now a shortage and it'll be available (not shipped) in 10-15 days. Has anyone that recently ordered had their cards shipped?
[Nexus 5 General] mevensen:
To the OP, since we now have multiple activations on Sprint with the 32gb Nexus 5 (including my own) , how about another update to your post, or mark it as resolved?
[Nexus 5 General] mjs2011:
Agreed. I'm trying to gather details on this whole "LTE isn't working" issue too. Trying to figure out if these people received new SIM cards, what process they used to activate, etc...
[Nexus 5 General] Jocelyn:
No LTE and I've tried messing with engineering menus and all. I've also confirmed my uicc# was entered correctly. For activation, I picked up a sim card at a corporate store, mentioned I was on SERO so they didn't mess with my phone and activated it over the phone with employee care in about five minutes.
[Nexus 5 General] mjs2011:
Hmm....I am seeing a lot of Sero along with the LTE issues.

Have you made any follow up calls? What was the resolution?
[Nexus 5 General] brianwilcox:
I'm still not getting LTE on Sprint. Ordered a USIM through the online chat (SKU# 760492013536) and have it installed. The phone is activated on their network, but LTE will not connect. On boot, or by cycling airplane mode, the radio will pop up and say LTE for a split second. It then disappears and reverts to 3G. I live in a strong LTE coverage area. For those with working 32GB models, is your network mode in Global(default) or LTE? What is your PRL version currently? Looking at community posts on Sprint's website, this is not a resolved issue.
[Nexus 5 General] Jocelyn:
No, they were closed last night. I'll call them when I get home from dropping my partner of at college.
[Nexus 5 General] SComp23:
I am on Sero-P and I'm up and running now.
[Nexus 5 General] Jocelyn:
With working LTE??
[Nexus 5 General] umbra6:
I got mine activated fine last night calling Sprint. At first they said I would have to wait till the 8th but she said she would try it. Gave her my IMEI and UCCID and she came back surprised that it went through. She said it would take about 2 hours for the LTE services to be provisioned. Tested it out on the way to work this morning and LTE works as it should.

I got my SIM through international chat on Friday when I read about it and it came in the same delivery with my white 32gb N5 yesterday.
[Nexus 5 General] mjs2011:
That sucks! I'm receiving both my phone and SIM card today. Have you called or made a chat? Just wondering what kind of resolution they're offering.
[Nexus 5 General] brianwilcox:
1 phone call, two follow up chat sessions. They have given up in every case. One told me to take it to a store to be looked at. One told me to call Samsung (had to inform her that LG made this device). I am thinking about cancelling my 10 year old service contract with Sprint and heading over to Tmo today.
[Nexus 5 General] umbra6:
My 32gb works and my network mode is Global and PRL is 55016.

Just did a speedtest on LTE a min ago:
[Nexus 5 General] Evo_Shift:
Do you have insurance on your phone. I saw it mentioned in another thread somewhere that it will not work if you are insured at this time and will throw an error. That person had a 32GB as well.

https://community.sprint.com/baw/message/672287
[Nexus 5 General] P.Mobile:
hello just got my phone!! i just put my sim in the phone and turned it on.. now do i just call sprint?? give them the IMEI number with out the last digit correct??
[Nexus 5 General] SComp23:
Yes. Fully functional.

---------- Post added at 11:18 AM ---------- Previous post was at 11:14 AM ----------

I had it on my Note. When I was in chat last night activating it, the rep said I could no longer have it because Sprint does not carry the 32GB model.
[Nexus 5 General] Evo_Shift:
I ordered one yesterday around 11am and got the shipping confirmation around 3am this morning. It is being delivered today. I said screw it and paid the overnight.

---------- Post added at 09:32 AM ---------- Previous post was at 09:22 AM ----------

For the people who tried activating online what does the chat person say once you get to the point where it tells you to chat or take it to the store? I activated my GS3 online and never had to chat with anyone which is why I am curious why we have to this time. Things always get messed up when I have to speak to people.

At this point I would almost willingly pay the $450 Sprint charges not to have to deal with this next time... Maybe that is their intention.
[Nexus 5 General] Jocelyn:
LTE just randomly started working :)
[Nexus 5 General] brianwilcox:
Good lord. When will mine magically fix itself!?!
[Nexus 5 General] oldmanwinter:
Just got my N5 32GB and sim card today. Went on to the worldwide chat and reps (the tech supervisor joined as well as soon as i mentioned the N5) and was told that I wouldn't be able to activate the device until Friday. Has anyone successfully activated the device online?

Added: Spint.com is now saying "We're sorry. This device cannot be swapped to at this time. Please pick another device." I put in the IMEI minus 1 digit.

Suggestions?

Thanks

------

Finally got the 32GB activated on the SIM I got today. Had to speak with 3 different reps before they were willing to give it a shot. I now have LTE working in Midtown Manhattan.
[Nexus 5 General] Jocelyn:
LOL I haven't moved an inch and it just went away :p
[Nexus 5 General] brianwilcox:
How long were you connected for and did you send any data to be sure you were actually connected to an LTE tower? Also, out of curiosity is your network mode set to Global? Is your PRL 55016? Thanks,
[Nexus 5 General] mevensen:
Yes, I have. I started the process through normal activation via the website. After entering the phoneand SIM information, the system accepted it and then prompted me to start a chat session, where the process was completed in about 20 minutes.

Although I have had limited ability to test LTE -- my area is still not officially launchedfor LTE, although I do have LTE in some areas around me, so I will have to test LTE later. I did drive through an LTE area onmy morning commute, andi looked at my phone andsaw the LTE indicator, so I am fairly optimistic.
[Nexus 5 General] Jocelyn:
Maybe 20-30 minutes, and I ran Speedtest and was getting decent speeds (27 down/8 up). I actually set mine to LTE instead of Global and yes it's on 55016.
[Nexus 5 General] brianwilcox:
There's a T-Mobile store a couple blocks away that opens in a half hour. I'm through with Sprint. Goodbye, cruel network.
[Nexus 5 General] mjs2011:
Did you try giving them another call today? I would ask for a manager if you haven't already.
[Nexus 5 General] brianwilcox:
Honestly, their network is crap anyway. Why am I wasting my time fighting with them? This has been an abusive relationship for far too long and I won't let myself get hurt anymore. :)
[Nexus 5 General] Jocelyn:
FWIW, doing *#*#4636#*#* and selecting LTE only does indeed make LTE work both visually and functionally, with a loss of voice of course, but as soon as you go back to LTE/CDMA auto it'll require a reboot to take effect and LTE is once again not working. I've also tried LTE/GSM/CDMA and no bueno with LTE.
[Nexus 5 General] mjs2011:
Ah..lol!

I've only been a customer for 2 years so I've had a pretty good experience considering I just got lightning fast 4g in my area. But I understand your frustration.
[Nexus 5 General] lafester:
Thats good to hear. I tried it and got nothing but I'm in a fringe area for LTE so I couldn't be certain.
[Nexus 5 General] Itchiee:
LTE works fine on my nexus 5 with sprint.

In fact i just got my msl and turned on all 3 LTE bands!!!

I'm in a spark rollout city so good things on the way...
[Nexus 5 General] Jocelyn:
Oh it's you from S4GRU (Shiki here lol). I get very good LTE where I live and work, inside and outside, so maybe that's why my LTE only is working and yours isn't.
[Nexus 5 General] chasew83:
got my 32gb activated on sprint today. just remove the last digit of the imei and it will work just fine so long as you have the right uicc card.
[Nexus 5 General] dave99:
I have an UICC on order, but I stopped by the sprint store to see if they had one. They tried a couple different cards, but none of them would work. It was saying incompatible with this LTE device on the screen when they tried to swap it. Also on sero-p, which complicates things for them. Guess I'll just have to wait.
[Nexus 5 General] qwerty1gr:
Same here. Ordered a sim from Sprint International, paid overnight and got the 32Gb N5 activated (I used the MEID number which is IMEI less the last character). Phone connects in 3G but no LTE :(.
[Nexus 5 General] Evo_Shift:
Looking at this thread I would think most people got 32GB models which really surprises me. Are there people with 16GB models that have had issues activating or getting LTE? An earlier post was the first I have seen of the online activation not working. I thought the 32GB thing was fixed but why does it seem like the 32GB models are still having the issues or is there just a lack of 16GB phones out there?
[Nexus 5 General] jj14:
Ask the store to give you a microSIM that matches their SKU 760492013536

Then, go home, and call Sprint Employee care team (not regular customer care) - you can use *2 from your existing Sprint phone - but that line will disconnect when your new one is activated, so call customer care using their regular contact us number (don't choose the option to activate - instead, choose the "last" option in each navigation tree for "other" or whatever it is to get to a live person).

Tell that person that you need to get to Employee care because you have an employee (referral) account.

They will transfer you to the right person in Employee care (verify with them that they are with Employee care if they don't state that up front).

They will get you activated.
[Nexus 5 General] mjs2011:
QQ:

If I use the SIM from my S4, do you think I'll have a better chance of LTE working? Also, if I put the SIM sent from Sprint into my S4, would it cause problems for the next owner (whoever buys my S4)?
[Nexus 5 General] dave99:
They didn't have that specific sku, or any (which might be the same sku), for the GS4. At least they were willing to try what they had (which I think were for iphone 5). They didn't seem very organized (shocking), all the sims they had were just rubber banded together in a plastic bin.
[Nexus 5 General] jj14:
The SIM from the S4 will allow your N5 to be activated and get LTE working as well (I met somebody at the Sprint store yesterday who did just that)

The person who buys your S4 will just have to get a SIM from Sprint (should be free for them too - assuming they have or will have service with Sprint)
[Nexus 5 General] brianwilcox:
I just switched over to T-Mobile and LTE worked like a charm immediately. That should rule out hardware for those who were considering that as a possibility.
[Nexus 5 General] mjs2011:
Thanks. Since I also ordered a sim from Sprint this week (so I have 2 Sims now), do you think I could just put that in my S4 before selling it?
[Nexus 5 General] jj14:
Yep - unlike regular GSM SIMs, the Sprint SIM doesn't have personal information (contacts etc). It just allows the phone to connect to the LTE network.

Here's one conflicting thought though. The N5 is supposed to be a tri-LTE-band phone, and in regions where Sprint is launching their "Spark" network, the phone should get significantly higher speeds. I suspect that it will require a SIM appropriate for that tri-LTE-band network though. (assuming that is true,) I seriously doubt that the SIM that sprint is sending to you (and me) will be the SIM for the tri-LTE-band SIM - but if it is, it would make sense to keep that one instead, and just swap the old S4 SIM back to the S4.

(check the SKU number or item# on what you receive - if it is the same as what you have from the S4, don't bother with the swap. But if it is different, it may be worthwhile to find out more about the new SIM)
[Nexus 5 General] mrzood:
Had no issues activating my 32GB N5 with Sprint using my S4 UICC(sim).

Did it through chat, they were quick and very helpful. Be sure to ask for your 'Activation Code' aka MSL so you can enable Band 26/41 LTE ;)

*#*#DATA#*#* Enter MSL, Select LTE, then enable both bands.

*Caveat: may cause extra battery drain due to signal hunting if you're not in an area where B26/B41 are turned on.
[Nexus 5 General] mjs2011:
Ah, good call there. I'm in Green Bay, WI so I'm guessing it will be years before we see the "Spark" network but you never know.
[Nexus 5 General] ALVR127:
I literally followed this 8 steps and can confirm that Sprint activated my Nexus 5, the lady was really helpful !

w0000000000000000000000t ! ( It took a while but my LTE and CDMA are working like a champ ! )
[Nexus 5 General] mattrb:
SPRINT says my 32gb MEID is not in the system, tried 3 times on the phone with them and 2 times online support. Yes, I removed the last digit. What am I to do. I thought google fixed this problem. I contacted the play store and they said to try at the physical store?
[Nexus 5 General] Jocelyn:
Hmmmm Sprint fixed that 24 hours ago...
[Nexus 5 General] aliwho:
Got black 32 Gb Nexus activated today. I called a store about the UICC card and they said they wouldn't give me one (which is against Sprint policy, it turns out).

Called customer care and they talked to another store and made sure they would have one ready and waiting for me. They put it in and activated it for me right there in store!
[Nexus 5 General] Android Cowboy:
I just activated a 32GB white version. Try putting in the numbers through the online system and double check that didn't mistype anything.
[Nexus 5 General] Zero_Shadow:
Well I haven't had any luck finding a Sim in the Atlanta area I have literary called every corporate and repair store in a 30 mile radius and nobody has any. I even asked a guy if he could check the system and said they didn't have any as far as he could see. I was able to order one yesterday but now they are on backorder lol guess im screwed. :(
[Nexus 5 General] mattrb:
I just did the online system and it said, "To complete your activation, please click the chat icon on the top right of the page or make an appointment at a store near you. " I guess I need to goto the store because that is my only option?
[Nexus 5 General] mjs2011:
LTE working for you? Where did you get the sim from?
[Nexus 5 General] mattrb:
I got my sim from Best buy, they had a whole stack for $30/pop. I cant get Sprint to accept my MEID though.
[Nexus 5 General] Android Cowboy:
Yes, I also had to do the chat and that how the process was complete. One thing was that I had to update PRL and profile for it to finally work and register. I had previously ordered my SIM card from Sprint.

---------- Post added at 03:29 PM ---------- Previous post was at 03:28 PM ----------

LTE is working great and SIM card I ordered from Sprint using the chat option.
[Nexus 5 General] Jocelyn:
Like I mentioned before, something is screwed up and it's not related to hardware imo. I can force LTE and get decent speeds, but then I get no Voice. If I go back to LTE/CDMA auto, then no LTE :(
[Nexus 5 General] Android Cowboy:
Mobile network should be on global. Be sure to update PRL and profile. I had to do that for voice to work.
[Nexus 5 General] Jocelyn:
I've done all that many times over the past 20 hours or so lol, but thanks :)

Edit - It's gotta be a regional related Sprint thing.
[Nexus 5 General] mattrb:
I initially used Online help chat then called, then tried doing it myself on the webpage which directed me back to online chat.

I guess you should try a new thread or call Sprint because your problem has nothing to do with Sprint users not being able to initally activate.
[Nexus 5 General] mjs2011:
I just wish there was some kind of pattern with the LTE issues. I'm nervous as hell to activate mine when I come home tonight.
[Nexus 5 General] ricersniper:
New Sprint SIM Card

I just received my Sprint SIM card after I got it activated in store. First person to PM me gets it. You are responsible for shipping.
[Nexus 5 General] Jocelyn:
Except I'm not the one who started the LTE discussion. Go back a few pages ;)

Edit - Also, the problem in the OP is no longer a problem lol
[Nexus 5 General] mattrb:
Let me get this straight, you started a discussion about something not related to initially getting service and you believe that to be relevant just because you talked about it prior? You have service, just call sprint and they will help you with getting LTE working. Yelping on the forum isn't going to help at this point. The only reason I am chatting here is because my story is jiving with the OP and I cant do the last (probably useless) task of going to sprint store until after work. I am basically screwed and Google took my money and ran.
[Nexus 5 General] ricersniper:
USPS shipping is 19.95 for next business day. 2 day is only 6. this was calculated I am in Columbus, Ohio so times should be pretty quick anywhere.
[Nexus 5 General] Tomeygun:
FYI - St Louis Sprint stores have the correct SIM cards in stock. got them today.

In and out in 2 minutes with SIM in hand.
[Nexus 5 General] Jocelyn:
I already have called. I'm simply sharing info with others who are having similar problems and have posted before me.
[Nexus 5 General] Evo_Shift:
What do the chat people do that you couldn't do in the online activation? That's what I want to know. My previous phones activated without me needing to speak with anyone. I am afraid of getting a dud chat rep when I start the chat process.
[Nexus 5 General] ALVR127:
You can start the activation yourself, but if the phone that you had(not the Nexus 5) didnt had a LTE SIM, you will have to chat with a representative so the can finish the activation process, worry not, I did it just 2-3 hours ago and I have my Nexus 5 fully up and running with 3G and LTE.

Edit : Make sure you have a Sprint LTE SIM beforehand, else they wont be able to help you.
[Nexus 5 General] mattrb:
Got it working with sprint store. Nothing else worked. Thanks for all the assistance!

What is the triband LTE secret code?
[Nexus 5 General] Itchiee:
It's obtaining your MSL unlock code (i did it thru chat with Sprint) and dialing *#*#3282#*#* > Under LTE > Enable Band 26 & Band 41

(you can view settings without the code but cannot make changes)

Pro Tip - Anyone doing the chat to activate also get your msl code once everything is up and running.

* there are hacks and other methods to use as well but take some time.
[Nexus 5 General] alexnaoumi:
entering sprint chat now to ask for a micro sim for the nexus 5
[Nexus 5 General] chasew83:
my lte worked like a charm on my way home, which is where i know i get it.
[Nexus 5 General] mjs2011:
Yay got LTE working right away!
[Nexus 5 General] homer1981:
Activated my phone! Works in LTE. I'm using the 32GB version.
[Nexus 5 General] asianman35:
How did all you guys SIM cards? I guess I just didnt have the foresight to order one before I got my phone, I ordered one yesterday but they were already backordered from Sprint.

Can I use the nano SIM from my Moto X? with a nano to micro sim adapter?
[Nexus 5 General] alexnaoumi:
I chatted with sprint and they told me the sim cards are out of stock and on back order. im thinking i might just use the sim that's in my htc one and sell the phone to someone without a sim card in it. im sure by then they will be able to get one no problem
[Nexus 5 General] homer1981:
I went to the Sprint store with my phone. It was a repair center. The girl knew about the phone. She was cool and gave me a SIM card. I had to activate it at home. Took like 10 minutes.
[Nexus 5 General] deltawye:
White 32gb version activated no issues at all. Did it via sprint chat. I used my galaxy s4 Sim card.
[Nexus 5 General] koricua74:
Black 32gb activated no issues at all. Did at the local Sprint Store used the SIM card from my HTC One.
[Nexus 5 General] tirminyl:
Black 32gb activated with no issues.

Ordered a UICC (sim) card yesterday. Got my phone and card today. Popped it in, and activated the device without a hitch. Very fast process.
[Nexus 5 General] EmperorX:
So my phone activated just fine. No LTE though.... Coming from an old 4G (Clearwire... UGH) and CM, I've always had a toggle to turn this on. I'm assuming, if I am on global it will "just work" as it should when in an LTE area though correct?

I have not tried enabling the other LTE bands, but will be doing that now. Has anyone had enough time to test battery life after enabling these bands?

Lastly, FWIW, I had what seemed like a VERY knowledgeable Sprint rep on chat who did my activation. He said that LTE for this phone will start working as of the 8th... Not sure if that holds any merit or if that is even possible? But, it seems like most of the people who have LTE working brought their SIM from an existing LTE device?

I dunno.... We'll see what happens after I enable these bands... Or when I wake up tomorrow :)

---------- Post added at 10:34 PM ---------- Previous post was at 10:32 PM ----------

Also to note: I just did another PRL update and noticed the LTE symbol briefly... Not sure if that is normal but it gave me a fleeting glimpse of hope. Only to be crushed and cast aside a fraction of a second later. Balls.
[Nexus 5 General] lafester:
My LTE started working last night so it could just be slow provisioning in some cases.
[Nexus 5 General] Evo_Shift:
Mine isn't working either and I activated about 12 hours ago now. There is a thread about it on sprint's community website. 3g and voice work fine for me. I hope it is just slow and magically starts working. This phone has been the biggest PITA of any cell phone I have used since the 90's.

https://community.sprint.com/baw/message/673574
[Nexus 5 General] babiegurl36:
I haven't been on here for awhile but I am a Sprint customer.

Since when did Sprint start using sim cards????:confused:
[Nexus 5 General] ricersniper:
They are for the world phones
[Nexus 5 General] jcwxguy:
All of sprints phones that access LTE use sim cards, until recently (last year or so) the sim cards have been embedded.
[Nexus 5 General] Marescallus:
If I had a Galaxy Nexus, do I count as having an LTE SIM since it was embedded or no?
[Nexus 5 General] binoculaz:
Call me paranoid, but can I activate my 32 GB on Sprint for a few weeks, then switch to Tmobile? My Sprint month to month cycle has about 3 weeks left on it.
[Nexus 5 General] ricerony:
That's what i plan on doing, unless LTE here in Austin is better. I have the nexus activated on tmobile right now since getting a UICC card is rather difficult right now.
[Nexus 5 General] binoculaz:
I called Sprint Worldwide at 888-226-7212 and they overnighted me a UICC card for free.
[Nexus 5 General] P.Mobile:
thats what i did also.. got my card over nighted to me... got my sim on tuesday.. and got my nexus 5 yesturday!! :) all i did was pop the sim in the phone call sprint to activate new phone.. i didnt even have to talk to any reps to do it... it was all automated.. i have the 32 gig black.. everything is working fine LTE and all.. i did have a lil problem when i unlocked my bootloader,.. for some reason after i did that my data stopped working.. i had NO data at all... i try a few things but nothing worked so i called sprint and they reset the phone and all is well again.. loving how simple this phone is... im used to sense.. and touchwiz.. this is a very nice change...
[Nexus 5 General] hammester:
Yes that will not be a issue.