yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] moosh3:
Could you repost that link?
[Nexus 5 General] Steady Hawkin:
I would say us 32's are good to go- https://community.sprint.com/baw/message/671707#671707

Lets not forget good Sprint reps are hard to find. Just a case of people being uneducated on a new and unfamiliar device. The left hand of Sprint often does not know what the right and is doing...
[Nexus 5 General] lafester:
Far too many misinformed reps out there. Sprint is full of them and apparently google has them as well.

Really wish people would stop posting what they say as if they are speaking for the company. I know in a way they are but we all know they just make stuff up to sound like they know what they are talking about.
[Nexus 5 General] mrjeff2:
Well Google is still advertising the 32GB version as working on Sprint. Until they stop, I'm going to assume this is an error and will be corrected and figured out.

Sprint is slow..The rep I ordered the Sim card from earlier today said she just received instructions on how to do so this morning and would not have been able to complete the request yesterday.
[Nexus 5 General] mjs2011:
hmmm that's an interesting development...
[Nexus 5 General] lafester:
No all he did was explain something we already know. He did not address the problem that sprint does not have the 32 gb meids in its database.

It was nice of him to offer help via pm though.
[Nexus 5 General] Steady Hawkin:
You will enjoy this one as well ;)

https://community.sprint.com/baw/message/671671#671671
[Nexus 5 General] lafester:
Ok it does sound like he might be able to get things moving :)
[Nexus 5 General] pwc realtor:
It gets better this may be why they are holding off activations.

http://itechtriad.com/articles/2013/11/4/nexus-5-will-require-a-75-sim-card-for-use-on-sprint
[Nexus 5 General] moosh3:
I wonder if leaving off the last digit registers it as the 16 gig?
[Nexus 5 General] mrjeff2:
Here is a Sprint memo from 10/31 that explicitly states the 32GB version sold in the Play store will be supported.

http://s4gru.com/index.php?/topic/4989-lg-nexus-5-users-thread/?p=232113

I'm sure this will be sorted out before weeks end.
[Nexus 5 General] lafester:
That article is bs. I got mine free as did many others over the past few days.
[Nexus 5 General] jxr94:
This is all I needed to see.

---------- Post added at 11:03 PM ---------- Previous post was at 11:03 PM ----------

I also got my UICC card for free from Sprint today, so either it was a mistake, or, as you said, this article is BS.
[Nexus 5 General] SageWilliams:
Yea
[Nexus 5 General] EmperorX:
Those of you who got a USIM.. Did you have luck in a corporate store or did you need to go the online route?

Thanks!
[Nexus 5 General] twoeleven99:
online. they over night it.
[Nexus 5 General] lafester:
Copy of the memo. Some of this was posted Friday it would have been nice to have the full text then.

lilg740, on 04 Nov 2013 - 10:46 PM, said:

THURSDAY, OCTOBER 31, 2013

INFORMATIONAL

Nexus 5 By Google

Sprint and LG Electronics USA announced Nexus 5 from Google will be available from Sprint beginning Friday, 11-8-13, for $149.99 (16GB version) after a $50 mail-in rebate via reward card with a new line or eligible upgrade and two-year service agreement or $18.75 per month with Sprint One Up (excluding taxes).

The Nexus 5 will be available in all sales channels, including Sprint Stores, Web Sales and Telesales (1-800-SPRINT1). Customers can pre-order the device beginning Friday, 11-1-13, by visiting www.sprint.com/nexus5.

The sleek, powerful new LG tri-band capable device featuring Android 4.4 will allow users to take advantage of Sprint Spark technology for improved 4G LTE speed and capacity

The full press release is available on Sprint.com.

Note: Google Play Stores and UICC Cards

Preferred Retailers with an ASC

Google Play stores will be selling 16GB & 32GB Google Nexus 5 in their stores.

These devices are un-kitted and require a Sprint 4G UICC card in order to activate Sprint service.

These ESN's will be recognized by Sprint.

Since stores may not have inventory of these UICC cards we are going to ship 5 4G UICC cards (SKU = 760492013536) at no charge to each Preferred Retailer with an ASC.

This will allow you to insert the card and activate the device for the customer.

All locations should expect these UICC cards to arrive by or before the 11-8-13 launch of the device.

Dealers with No ASC

Sprint suggests Dealers with no ASC to send these customers to Sprint Corporate Owned Stores or Preferred Retailer ASC locations.

Standard activation commissions apply.

Sprint will also have these available in Ingram soon for Dealers to purchase as needed.
[Nexus 5 General] EmperorX:
Awesome, thanks a ton! And did you say you had a 32gb or 16gb? Was it just the standard sprint chat? I haven't had luck thus far but will try again.

thanks again :)
[Nexus 5 General] ALVR127:
After a fail with the USA Sprint Chat, I tried the Sprint Worldwide Chat with success !

Here is the log.

Rachele L.: Hi, my name is Rachele L.. Thank you for your chat request. Please wait while I review your information.

ME: Thank you.

Rachele L.: Thank you for choosing Sprint, how are you doing today?

ME: Doing very good, how about you?

Rachele L.: I am great thanks for asking.

Rachele L.: I understand your calling in to order the sim card for the nexus 5. It is my pleasure to further assist and make sure this is resolved for you today.Is this your first time contacting Sprint Worldwide regarding this?

ME: Yes it is.

Rachele L.: Thank You ,one moment while I access your account,can you please provide me with a good number that I can reach you at if the need arises?

ME: Sure no problem, (xxx) xxx-xxxx

Rachele L.: Thank you, can you confirm that this address is correct for shipping:

XXXXXXXXXXXX

XXXXXXXXXXXX

ME: That is correct.

Rachele L.: Great, would you like standard 3-5 day shipping or overnight for 12.95?

ME: Overnight would be good.

ME: Can that be charged to my account?

Rachele L.: Yes.

ME: Then that would be great.

Rachele L.: Great, your order id is XXXXXXXX and the estimated delivery date is 11-6-13

ME: Thank you so much

Rachele L.: Okay, I would just like to confirm with you that if asked about your overall experience with me today, you'd be able to say that you are satisfied with the level of customer service I have provided you with today.
[Nexus 5 General] lafester:
Doesn't matter. Best way is to use the international chat and pick 'order sim' from the drop down menu.
[Nexus 5 General] Rxpert:
Ashley T.: Let me verify that it is the LG Nexus 5. Is that right?

You: Correct, the 32GB LG Nexus 5

Ashley T.: Thank you for the confirmation.

Ashley T.: I was able to verify here on my end that our valued customer like you can purchase a 16 GB or 32 GB version of Google Nexus 5 through Google Play Store. If I may ask, what kind of support or explanation that you would like to know for this new type of device?

You: So when my phone gets delivered tomorrow I should have no issues walking into a Sprint store and walking out with an activated phone?

Ashley T.: Yes, that is correct.
[Nexus 5 General] mjs2011:
I would save that. That way if you have problems, send that to Sprint and get a credit on your bill.
[Nexus 5 General] EmperorX:
Say whattttttt. Hmm, nice! Do you already have a USIM or are you hoping the store has one in stock?

Keep us posted!

---------- Post added at 08:35 PM ---------- Previous post was at 08:34 PM ----------

Here you go:

https://productforums.google.com/forum/#!msg/nexus/pWGKq9bZfB4/5afM3dP84gIJ
[Nexus 5 General] land2634:
Just so people know, my 32GB is now being recognized on the Sprint site, however, I'm still required to have a CSR activate it.
[Nexus 5 General] twoeleven99:
32gb but its not in my hands until tomorrow. so i dont know if theyll activate it or not i will keep posted. i ordered it from an onine chat with the sprint worldwide site
[Nexus 5 General] mjs2011:
Glad they're fixing the problem and showing urgency.
[Nexus 5 General] EmperorX:
Yeah!! Seeing reports that 32gb's are now working. AWESOMEEEEEE
[Nexus 5 General] land2634:
Can confirm that my 32GB Nexus 5 is now active on Sprint. LTE and everything is functioning as intended.
[Nexus 5 General] mjs2011:
Did you activate online or did you have to call in?
[Nexus 5 General] BamAlmighty:
Are you kidding me... they finally fix it, but they require you to use chat, but CHAT IS CLOSED, phone support is CLOSED. SERIOUSLY?
[Nexus 5 General] land2634:
Well, first I tried doing it online. It recognized the IMEI/MEID and took me to selecting a SIM card. At that point, it told me to contact them via chat. After informing the rep that the SIM card was indeed compatible and asking him to just give it a shot, he did, and I was good to go. LTE works like a charm as well.
[Nexus 5 General] EmperorX:
Awesome, my USIM is being overnighted to me and they completely WAIVED the shipping costs (giving me a statement credit of the cost of shipping) for this whole process! Awesomeeeee
[Nexus 5 General] Rxpert:
Yes, seriously.

Call during normal business hours.
[Nexus 5 General] lafester:
Sorry the links are bad they are copied from gmail.

https://community.sprint.com/baw/message/671799#671799

I see people are getting activated already... Nice :)
[Nexus 5 General] BamAlmighty:
The irony, I was originally going to get the white.
[Nexus 5 General] persibro:
I just tried to activate my 32GB Nexus 5 on the Sprint site, and it looks like it's recognized now when it wasn't about 5 hours ago. Unfortunately, I don't have a sim on hand to finish the activation so I'll have to hold out on that.

Just an FYI for those who don't know, you just enter the first 14 digits of the IMEI without the dashes.
[Nexus 5 General] Cheater912:
I have 2 SIM cards now: one from my GS4, and one overnighted from online support. Which one should I use with my N5?
[Nexus 5 General] lolcopter:
I'm sure one of the corporate apologists itt will clear this up for you

---------- Post added at 09:25 AM ---------- Previous post was at 09:24 AM ----------

P.S. Thanks for the $79.99 last month
[Nexus 5 General] RedWingsFan:
Glad to see Sprint is beginning to activate the 32GB devices.

Now my question is for those who have been able to get it done......what is the proper process?

- Do you need to activate the SIM on your account first? I'm a newbie to SIMs and Sprint has overnighted me one.

- Do you just start the activation process online, use the first 14 Digits, and then switch to chat when things get screwy?

Thanks.
[Nexus 5 General] Marescallus:
Where is everyone getting the SIM or the UICC from? I want to know because I've never gotten one for a phone before, and I want to get the right one. Is it better getting it on my own than waiting for a Sprint store to have it?
[Nexus 5 General] jxr94:
I'll give you my step-by-step.

This assumes you already have received you UICC card.

1. Log onto Sprint website.

2. Navigate to "My Phones" and proceed to activate your phone on whatever line you choose.

3. Enter MEID Minus the last digit.

4. Recieve error telling you phone caannot activate at this time.

5. Open chat and fill in with appropriate info.

6. When chat employee asks for ESN, just give them the IMEI minus the final digit.

7. They will ask for UICC #, give that to them.

8. Profit.
[Nexus 5 General] RedWingsFan:
:good: Thank you.
[Nexus 5 General] jxr94:
You can try going to your local sprint store and asking if they have SKU 760492013536. Don't even bother telling them you need a sim, they will go on a spiel about how you don't need one. When they realize it's a sim, they'll probably ask you why you need it, at which point tell them. They may or may not give it to you. My local store did give me one, but the employee was reluctant. If you find that you cannot get one this way, some fine folks have linked ways for you to quickly get it online, from Sprint. Hope this helps.
[Nexus 5 General] RedWingsFan:
Any Sprint users know if you can tether w/o rooting (and w/o paying sprint) ?
[Nexus 5 General] Zero_Shadow:
Looks like I have to wait unless Sprint is just playing hard ball with me Ive spoken to 3 reps via chat and a supervisor and each one has told me I have to wait until the 8th for the sim to ship out since that is when the phone is available. UGH :crying:
[Nexus 5 General] RedWingsFan:
Call around to the corporate stores in your area and ask if they have SKU# 760492013536 in stock.
[Nexus 5 General] twoeleven99:
You have to order it from the sprint worldwide live chat. The regular sprint reps wont ship it out or will give u a haed time
[Nexus 5 General] RedWingsFan:
I love how UPS always shows up at 9:00-9:15am at my office....EVERYDAY....except today when I'm actually waiting on a package. LOL. Hopefully the SIM card is on the truck too ;)
[Nexus 5 General] Zero_Shadow:
Well looks like I have to wait :crying: none of the Corporate Stores near me within 30 miles has one so looks like im screwed. The reps wouldnt even let me pay the $12 to do overnight would only give me the 3-5 day option. I get the phone today and might not be able to use it for almost 5-7 days since the 8 is on a Friday :eek:
[Nexus 5 General] RedWingsFan:
Did you try Sprint Worldwide Chat?
[Nexus 5 General] Huskyfun:
I am in the same boat. My phone came in yesterday and none of the sprint stores had sim cards in stock. I was finally able to talk to someone over the phone to order one for me but I could only get 3-5 day shipping. I'm still waiting for them to ship it out too.
[Nexus 5 General] Zero_Shadow:
Would worldwide chat conflict with the order I made through the regular reps?
[Nexus 5 General] RedWingsFan:
No clue man. Worldwide chat was quick to give me the overnight option. So I'd at least follow up with them to see if they can make a change.
[Nexus 5 General] ricerony:
for those desperate, best buy sells them for $30.
[Nexus 5 General] lolcopter:
good luck all. i didn't want to jump through all the sprint hoops this morning, so i did this instead. :good::good:

(t-mobile obv)
[Nexus 5 General] QWIKSTRIKE:
Seems like you jumped the gun....there was an isue that no one was aware of, and THAT ISSUE IS NOW FIXED. YOU CAN NOW ACTIVATE 16, AND 32G VERSIONS ON SPRINT!

http://productforums.google.com/forum/#!topic/nexus/pWGKq9bZfB4[1-25-false]

https://community.sprint.com/baw/co...mbassadors-nexus-5--gimme-some-of-that-kitkat
[Nexus 5 General] Zero_Shadow:
LOL the Phone Gods must be against me that didnt work either, ah well its alright ive been waiting this long whats another week right :-/
[Nexus 5 General] filmaker:
I just want to say that I was able to get my 32GB Nexus 5 Activated successfully on Sprint!!

Here's what happened. I received the device the earlier today and read online about this whole activation issue. Well, rather than do anything myself I decided to go to the Sprint Repair store. I spoke with a very nice guy who was amazed by the nexus and it's price. I first asked him for a Sim however, he showed me that they only have the really small sims (I think nano sims or something) for the iPhone and that they won't fit my nexus. I then asked if I could sim swap form my current Sprint HTC One. He tried it, and it worked. Then he went on to activate it without any issues. I can confirm that I have LTE, can make calls and receive txt.
[Nexus 5 General] LucidChaos:
...add me to the list of successful activation stories with a 32Gig model. The Sprint rep I dealt with over the phone acknowledged an issue with Sprint not supporting the IMEI range of the 32 gig models, but it was corrected over night. Activation went smooth and painless.

The initial challenge for me was getting a SIM, as I am on a corporate account so the local stores wouldn't issue them to me as they are not authorized to do phone swaps for corporate accounts. I already knew this was a problem at the time of purchase, but figured out a way to deal with it. I had to swap in the SIM from my GS4 which I am turning over to my wife. I then went back to the store with my "SIM-less" GS4 and her old GS3, and they gave me a SIM for free when I swapped her over to my old GS4. The rep in store was apologetic that he couldn't just turn the SIM over to me and I had to get it done this round about way, but the systems are designed to limit what they can do for a reason. It is what it is, and I accept that and just play the game within the rules as they are set. The end result is I am happy with a new toy, even before most people will even know this thing exists. ;)

To all the people that get angry with store reps or phone reps, I can assure you that getting mad is the easiest way to NOT get results. Not everyone is aware of all the newest tech, nor do they need to be. In this case to their knowledge the phone doesn't even release until the end of the week. Be polite, and be patient. If they don't have the answer you want, encourage them to escalate or if you really need to just call back again and get a different rep. A kind word or two and they will be far more likely to make the extra effort to help you out. Treat people with respect and you get it in return.
[Nexus 5 General] ricerony:
do you think you could have just walk in with a sim-less gs4 and just got a new one? everyone is telling me the same thing no sims... But i doubt the stores don't have any sims.
[Nexus 5 General] EmperorX:
Anyone on here who ordered a sim (over night delivery) last night receive shipping confirmation yet today? I received order confirmation last night but no shipping confirmation thus far....
[Nexus 5 General] fromrussiawithl0ve:
http://www.appy-geek.com/Web/ArticleWeb.aspx?regionid=1&articleid=15027018

They report that sprint will charge 70 usd for n5 sim card. I call this BS i ordered one for free just paid for overnight shipping.
[Nexus 5 General] RedWingsFan:
I've only read about one guy that knows it was shipped because he has UPS MyChoice.....which is a free service. If you are having it shipped to your house, you can try and sign up for UPS MyChoice and it may alert you that a package is in the system that is coming to you.

For now I only see a "Order in Progress" message on my account. I was told it would come tomorrow. But Sprint is normally the same on the order updating. You'll get the package before they update their records. So my fingers are crossed that it shows up tomorrow morning.
[Nexus 5 General] mjs2011:
Interesting. I got full UPS tracking for mine. Ordered 3-5 business days on Sunday and it should be delivered by 5pm tomorrow.
[Nexus 5 General] RedWingsFan:
I have also heard of a few people that ordered a SIM earlier yesterday that received their card today.

---------- Post added at 03:15 PM ---------- Previous post was at 03:14 PM ----------

So you knew on Sunday about the SIM card? Nice....

I ordered mine last night and haven't heard crap. But I know how Sprint works so I expect my SIM card will show up before Sprint updates me.
[Nexus 5 General] EmperorX:
Hmm. I have MyChoice and haven't received word yet. Crossing my fingers :)
[Nexus 5 General] RedWingsFan:
I can't sign up for MyChoice because it is being shipped to my office. And they won't let me sign up with a commercial address.

So please keep me posted on if you hear anything....I'll do the same.
[Nexus 5 General] Android Cowboy:
I ordered my SIM card on Friday through the chat system and it arrived today. My N5 should be here tomorrow so I will report back on what happens. I got the 32GB white version as well. I will try online activation first and see how far I get.
[Nexus 5 General] EmperorX:
Well do bud! You had an epic touch previously right?
[Nexus 5 General] RedWingsFan:
Nope. HTC EVO 4G LTE
[Nexus 5 General] EmperorX:
Ah. Same icon as someone from my old stomping grounds :)
[Nexus 5 General] RedWingsFan:
Hey man can you check your tracking information on the UPS site. It should say delivered...obviously...but there will be a "Reference #". See if that matches up with your order number, account number, etc...

That is another way for us to see if our orders are shipped.

---------- Post added at 03:37 PM ---------- Previous post was at 03:30 PM ----------

For what it is worth, I just got on Sprint Chat to ask about my order. This is what I'm told:
[Nexus 5 General] oldmanwinter:
Just ordered mine through chat. The rep told me they'd be shipping it via FedEx. I'm in NYC if that helps anyone.
[Nexus 5 General] RedWingsFan:
Did they say when it would be shipped?
[Nexus 5 General] oldmanwinter:
The rep said it would be delivered tomorrow- I obviously got the overnight shipping. I still haven't gotten a confirmation email for the order or shipment. Have you?
[Nexus 5 General] RedWingsFan:
I ordered mine via Chat last night and got an order confirmation not too long after. No tracking info yet. I was told it would ship out today and be delivered tomorrow ($12.95 charge for overnight).

I've been checking the order status page and still no update.

Again, I've dealt with Sprint enough times in the past that I've seen the shipping info updated early to mid morning the day of delivery. If the trend continues, I'll find out when the truck rolls up tomorrow before I hear from Sprint.
[Nexus 5 General] laestrella:
My card came today. But I already activated my phone yesterday with the sim from my note 3.
[Nexus 5 General] rhg84:
First corporate store, I told them I needed a sim card for my nexus 5 and that it was the same as the S4. "We dont support that phone" I tell her its a new phone and if she can ask. She comes back big surprise "No we dont have any" Second store I just ask for a replacement for a S4 and I have to wait for one of the repair techs, he pulls out a stack of sim cards and asks too see the phone I think to myself **** i'm screwed. But no dude was awesome even played with the phone for a bit, he did have to try different sims because the first one told him it wasnt compatible. He had to take off my insurance because the system said it wasnt supported. He told me to give him a call on friday/saturday once they actually have it so he can try to put it back on.

Does anyone know if sprint and assurion are going to cover the 32gig ?

Anyone in the DFW area having issues go to the mesquite corporate store and ask for Jeffrey W. He was awesome.

The Garland corporate one was the one that was no help
[Nexus 5 General] hussamga:
Ordered uicc microsim sunday through intenational support (sero account) since regular/telesales didnt understand the need for a microsim. Arrived today, activated 32gb white model nexus 5 which also arrived today.

Immediately got message for OTA update. works great. Can confirm getting a weak LTE signal in my garage which was just out of range for s3

upgraded from s3
[Nexus 5 General] mjs2011:
Good to hear all the issues have been resolved.

So when I get it tomorrow can I just do it online? Or do you still have to contact chat support?
[Nexus 5 General] Huskyfun:
I ordered my sim last night by calling one of the numbers I found online. I received a order confirmation last night but haven't had any updates since. When I check order status on Sprint's site it still doesn't show any tracking info. Hopefully they actually did ship them out today.
[Nexus 5 General] sblum:
In the same boat except I ordered it yesterday morning. It looks like my phone will be available for pickup tomorrow, after which I will probably go to some stores to try to get it activated. If I have to wait till Friday for my SIM to arrive I will be pretty bummed!
[Nexus 5 General] movsess:
Black 32gb activation success!

Just went to Sprint store with my Black 32gb Nexus 5 and had success activating it with a Samsung Galaxy S4 sim card.
[Nexus 5 General] Infinity03:
Successfully activated 32gb black Nexus 5 on Sprint. I had originally ordered a sim card from e-chat over the weekend, but it has still not shipped yet. I was able to locate a card at a local Sprint store (good luck finding someone willing to look for you, Sprint employees seem to think it's a "special nexus sim") which enabled me to activate it online.
[Nexus 5 General] RedWingsFan:
Just checked the status at: http://www.sprint.com/personal/wireless/order_status.html

It shows a tracking # now. UPS tracking site still has no record, but this is a good sign she'll be here tomorrow.