[JASJAR, XDA Exec, MDA Pro General] Nishant:
broken Screen?

hi Guys!

On Vijays suggestion iam attaching few pictures of my broken screen. I doubt if this is covered under the warranty, to be honest, i didnt even apply any kind of pressure..i always treat my phone as a baby..first i thought it was my today screen but now i have figured out ..its broken..anyways i tried to contact imate customer service..they were hopeless..got hold of their president,VP and few other management people email addresses..Sent them an email..Here is the copy of the email that i had sent and the reply i got..

Dear Mr. Jim,

I am Nishant Jairath, basicaly from India.

Iam a proud owner of jasjar,had been using it for a while. I had really started to love my device but one day i found some weird mark on my screen. something below the touch screen, it looks like kind of mini grey lines spread over an area of 2 -3 inches. As my device is covered under warranty, the phone should have been repaired. I tried to contact your customer services but recieved no response. i sent around 2-3 emails, tried to get in touch with the chat representative, all the 10 times i tried, it went on time out without any one assisting me. So all my hardwork to get a proper customer service have been rendered fruitless. I have maintained proper logs for the same and would send you if required.

I drove all the way from my home city ludhiana to delhi (6hrs drive) to get my phone repaired and you will be shocked to hear what was their response, they said they cant repair jasjar at this point of time as they dont have the necessary parts. I dont understand why you selling the phone, if you are unable to provide the requisite services. What am i supposed to do? Well, this is my last try before i launch a formal complaint in consumer court.

Looking for your help,

Nishant Jairath

The reply i recieved, i even got a call from imate representative from india..

Dear Nishant,

Firstly let me apologize to you for any inconvenience caused to you in handling your issue. Our online technical support sometimes gets very busy and drop lines. We are currently working on solving this issue.

As by now I am sure that Sandeep from our partners 4th Generation has already contacted you and arranged with you regarding the maintenance of your unit.

We are arranging to send them spare parts as soon as possible. I hope that we will be able to satisfy you and stand for your expectations.

Please feel free to contact me directly if you need anything.

Best regards,

Operations Manager

i-mate™ from Carrier Devices

The email i sent after their rep asked me to send imei and pictures of the device

Dear Mr.Sandeep

When i try to take an image with the print screen utility, the mark doesnt show up because probably it caputers images from the rom and not the screen. Anyways i have attached the picture, but there is no sign of the mark. iam sending you the picture taken from a digital camera. This mark has spread since the last time i had a talk with you and also sending you the information that you require.

Imei 3551950081....

S/N HT537.....

Thanking You.

Nishant Jairath

what do u think, what will they do? will they ask me to pay?