yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] :
Google is nothing but a bunch of Conartists. Havent even had my phone for 30 days and woke up this morning to find dead pixels in the top left corner and im not talking about just one! So the long call to Google they wanna charge me another $500 dollars to get a replacement, and I said no so they transfered me to LG and they dont even warranty Nexus devices. I basically have been robbed and cheated by Google and will never buy another product from Google or LG worst phone EVER would recommend that no one purchases this phone. Would rather have a locked down phone that actually works than this piece of junk.
[Nexus 5 General] bblzd:
Google is offering to cross ship you the new phone so you 1) are never without a working phone and 2) are able to compare the replacement with your current phone and return whichever is worse if need be. This is the best type of support you can get in this situation from a dead pixel and I'm sure LG have turned you down because they will not take care of you like Google when it comes to dead pixels. That is pretty standard in the LCD industry.
[Nexus 5 General] Soldier 2.0:
I hope Samsung, Motorola, or HTC make the next Nexus. Samsung will not do it because they are well established and they can sell a Google Edition and make lots of $. Motorola will release the successor to the X and the G so they are out as well. HTC is probably the next manufacturer to release a Nexus. I think Nexus needs to get serious or they will never become anything more than a tool developers use to test their apps.

I don't think this phone was meant to be used as a primary device, more like a weekend project. I love Nexus, but they have been very disappointing ever since LG stated making them.
[Nexus 5 General] crzycrkr:
I think it'll be Sony to make the next one.

People were disappointed with Samsung too. It's no different than any other phone. Some people get bad ones and aren't happy
[Nexus 5 General] Mr. Sprinkles:
I would be shocked if Google's Motorola doesn't build the next Nexus phone.
[Nexus 5 General] crzycrkr:
Motorola is another definite possibility, but I think Sony will get it. They're trying to push their way on and are making some nice hardware.
[Nexus 5 General] :
No first Google is offering to charge me $500 more dollars for me to wait another 3-5 weeks before I get the new phone which already cost me $500. Second haven't had the phone for more than 20 days and it has a defect that apparently they should have fixed before shipping out the phone! The point is they should have to replace a defective device and no ?s asked and not recharge you another $500 maybe a small deposit I would understand but not when the phone is under 30 days anyway! So F Google and there sh$$ customer service
[Nexus 5 General] DowntownJeffBrown:
They are just covering their own butts. You can also send your current phone back and once they receive it they will send you another. This way u don't get charged anything. BTW the hold they put for the second device will fall off in 5-10 business days. My holds have always fallen off 5 days later both times I've done an RMA.

>^.^< Sent From Meow nexus5
[Nexus 5 General] crzycrkr:
Seems to be miscommunication. You are literally the only one to say this. Call back and talk to someone, because what you're describing is not Google policy
[Nexus 5 General] ankitkv:
when Settings > Sound > Touch Sound and Vibrate on Touch are turned on, the vibration sounds equally loud as the sounds when using the soft touch buttons or keyboard. is this normal?
[Nexus 5 General] zerocool79346:
I've yet to see a flaw in this thread that I haven't seen in countless other threads for new devices. I've been doing this since the Eris was released in 2009 and they're all the same.

First runs always have a seemingly huge amount of defects and skew the perception of the device and it's the reason (other than lucking out on a release day Galaxy Nexus that was flawless) why I wait a few months to buy devices.
[Nexus 5 General] dehsA:
So about nearly a month after I created this thread, I finally have my hands on two black 16 GB Nexus 5s.

Here are a few defects that I have noticed these two phones have:

Phone A has a screen with a yellowish tint. Phone B is slightly better in this aspect.

However, coming from the Note II's AMOLED screen, I think the warmer tone should be expected anyway?

Phone B has the rattling side buttons. Phone A is better in this aspect although I can still hear some rattling but it's hardly noticeable.

I decided to keep Phone A with the yellow tinted screen. Not sure if I made the right choice...
[Nexus 5 General] adichandra:
good news for me. it turns out, i was using psx rom with psk kernel built in that has a setting of min frequency only at 96mhz to save battery while you dont touch the screen. after flashing elementalX kernel, it's working without problem and distortion in youtube now. the psx dev is aware of this issue, and they told us to increase min freq to 300 for the time being.
[Nexus 5 General] jeremykersh:
You cannot send back the device first. As my only credit card is my debit card a charge is the same as a hold as far as I am concerned (funds unavailable), I offered this solution to google and they say they CANNOT do this. They said the only way to do this was to go through LG Warranty claims. LG proceeded to tell me they may end up charging me and sending me back my phone or if they do send me a phone it will be refurbished!!! sorry kids but you get a sh!#y christmas. Yes put the hold and send it to google.

AND... your wrong maybe not quite $500 but close what 430 w/shipping and tax?!
[Nexus 5 General] crzycrkr:
No need to be rude. Again, you are the only person anywhere saying this. So either you're misunderstanding the rep you are taking to, or they are misunderstanding you. People here are trying to help you, why be so hostile?
[Nexus 5 General] NYCguy2020:
Whine much??! Go get a $700 iPhone and be done with it. :rolleyes:
[Nexus 5 General] DowntownJeffBrown:
That's been a solution that people have used in the past with Google so I'm not sure why u r any different. Like the above poster said "why so rude"? If you are gonna be so rude/hostile then go find help somewhere else. We are just trying to help so if you treat the people trying to help you this way and I can only imagine how you treat the Googles CSR's. Have you tried calling back and using your inside voice? Yes aggression will get you far but kindness will get you farther. BTW twice have I've done an RMA with Google and both times they put a hold on my chase debit card and I had the money back 5 business days later. I the had funds released back to me before I even received my replacement device and still was using the defective device. Also if u want the CSR to do anything you need to ask for the floor manager. Once I was told that no matter what I had to send my original device back and not the replacement I got even though the replacement was unusable and the original was at least useable. So after the CSR putting me on hold twice and both times said he talked to his boss and that I had to keep the replacement and send back the original and then wait to order another replacement. I finally got him to let me talk to his boss and he told me he had no clue why the original CSR told me that I couldn't just keep the original usable device and send back the replacement. He said that the original CSR had never actually talked to him when I was on hold and right away he sent me a new RMA form with the replacements imei so that I could send that one back and not the original. So point being don't believe everything you are told and ask to deal with a floor manager cause they seem to have a bit more power. The regular CSR's that answer the phone are trained to not make decisions and only go buy the book. Where the floor managers seem to have at least some discretion with their actions.

Sent from my LG-D800 using Xparent BlueTapatalk 2
[Nexus 5 General] LiquidSolstice:
Since this thread is about actual phone issues, I'll bring it back on topic.

The signal strength on the phone I got is absolutely 100% PATHETIC. It completely drops signal for no reason, struggles to get onto EDGE, and the LTE speeds like to half themselves every so often.

I frequently drive through utterly dead zones while moving around, all the while my parents' Note 2s hold their LTE signal just fine, occasionally dipping into HSPA+ but never anything less.

T-Mobile on my HTC One was amazing. The signal was strong, rock-solid, and reliable. This phone has become a $450 paperweight and I have no idea why. I've spent the past few days screweing around with the modem, different ROMs, a million different APN combinations, but nothing has helped.

I'm going through the return process right now, but it seems the above user is correct; they plan on putting a credit hold on my card (I'm guessing as insurance) so that I can ship them back this phone after I get the new one. As far as I can tell, there is no "ship them the phone first, have them send replacement after they get it".

I'll keep this thread updated with what happens.
[Nexus 5 General] akbisw:
Yea I noticed places where my Nexus 4 got LTE (oh...the irony), Nexus 5 is dropping to HSPA+ lol...:silly:
[Nexus 5 General] MrGriffdude:
There is a slight gap between the screen and the bezel on the bottom of my phone dust keeps getting caught in it.
[Nexus 5 General] DowntownJeffBrown:
Use air duster or a piece of paper to get it out. That's not a defect but maybe a design flaw. I'm just glad this nexus doesn't have the front earpiece speaker like the n4 had. That speaker was a dust magnet

>^.^< Sent From Meow G2
[Nexus 5 General] MrGriffdude:
Well I just ditched the HTC one and its zero gap design... Give me a break lol I thought I was gonna go through that again haha
[Nexus 5 General] DowntownJeffBrown:
Haha I had a HTC One but it died on me out if no where :(

>^.^< Sent From Meow G2
[Nexus 5 General] MrGriffdude:
What went wrong? Did you ever find out?
[Nexus 5 General] awidawad:
OK literally just got my n5 and it has a single dead pixel :'(. I'm debating whether or not to return it. It's the 311so it's newer. It isn't very noticeable but now that I see it it is hard to unsee it. I want to RMA but I don't want to wait and I can't afford to lose another $450 off my card. Any ideas? Is there a potential fix to this such as the dead pixel fixer on the play store?
[Nexus 5 General] thedarkpassenger:
My N5 which was ordered on release day is absolutely perfect. I'm surprised to see all the issues posted here, but that's how it goes with the first run...
[Nexus 5 General] DowntownJeffBrown:
No I still have it. I tried everything to get it to turn back on. I want to send it to HTC for a warranty but I'm not technically the original owner. Although I'm the first person register it and I'm also the person who applied and got the Google credit. So at some point I need to try and get it warrantied.

>^.^< Sent From Meow G2
[Nexus 5 General] hshshawn:
Grrr I hit the mother load. Just got mine today and noticed the horrible power button rattle before first boot. I also have the defective vibrate motor and a dead pixel or 2. How long do I have to RMA?
[Nexus 5 General] DowntownJeffBrown:
One year

>^.^< Sent From Meow nexus5
[Nexus 5 General] hshshawn:
I think I will wait a few months see if they do some revisions in that time no sense in sending it back to get one with the same issues now.
[Nexus 5 General] DowntownJeffBrown:
Same thing I'm doing. I have dust under my screen

>^.^< Sent From Meow nexus5
[Nexus 5 General] finalhit:
was so excited to come home today because in spite of a 12/11 shipping date, i actually it got shipped way early, and i basically got a 1-day shipping (paid for 2-day).

Got home: 4 dead pixels (or maybe dust)

Immediately called to RMA it. =(

i hope they have replacements in stock.
[Nexus 5 General] LiquidSolstice:
You have 14 days to return it, no questions asked. This period is for things like not liking the phone or buyer's remorse.

After 14 days, you have up to one year to RMA it for functional devices (and each new device you get gets the difference in warranty tacked on to it.
[Nexus 5 General] widdle:
After much fun getting to know the RMA process (averaging a 1 week turnaround per phone), phone number 4 finally has a dust and dead pixel free screen. Slight backlight bleed along the left by the volume button but better than the previous 2. However this is the first one I've had with the loose power button. At this point I'm just happy to have a mostly perfect screen. I'm doubtful a phone exists that doesn't exhibit at least one of the known defects.
[Nexus 5 General] 95Z28:
My 1st N5 had 2 dead pixels, rattling power button and noisy vibration motor. I called about 2-3 hours after opening the box (Nov 25th) and received my replacement device Dec 2nd. After my 1st one had so many issues I was worried the replacement might be defective also. Its almost perfect, minor light bleed noticeable with the screen a solid dark color at full brightness in the dark, but vibration works good without being noisy, buttons are solid and no dead pixels.
[Nexus 5 General] Herbie555:
Bulge in case near battery. Wireless charging issues.

Thought I should log this one, in case others were searching for it:

Since day 1, I've had an odd bulge in the back of the phone, centered roughly vertically, on the right side (if looking at the back, opposite the camera.)

I was so excited I just put my Speidel case on and ignored it. But either I became more picky or the bulge got a bit bigger, so I started paying attention - it was actually lifting the case back away from the phone and preventing it from snapping down 100%. Part of the back is sealed with adhesive, so I didn't attempt to remove it, but peering through the gap, I can see what looks like the connection at the top of the battery. Probably just an assembly issue, but Google is doing the right thing and treating it as a possible battery problem (since they sometimes bulge before going VERY bad and catching fire, etc.).

Another symptom which may or may not be related is that Wireless charging has started acting flaky. Was originally 100% functional, but the last week or so I've had problems getting it to work on 3 different Qi standard chargers (including the Nexus4 angled puck).

My NFC is also not working for wallet purchases, but I'm 99% certain this is a Software issue, something to do with credentials or the like still being tied to my Galaxy Nexus.

tl;dr: Bulge in the case near the battery. Google is sending a replacement with very little fuss.
[Nexus 5 General] d_phekt:
After mine randomly rebooted the one time I downloaded and reinstalled the factory img using mskips toolkit. I haven't had a single reboot since. I would try that first and if that doesn't work for you I would just RMA.
[Nexus 5 General] ritchea:
Don't know if or how it does what if does (fix), but Dead Pixel Detect and Fix is in the Play store.
[Nexus 5 General] xaznxplaya:
Got it last week, no issues at all

SeNT FroM n5
[Nexus 5 General] MrGriffdude:
Your user name combined with your signature makes my eyes bleed.
[Nexus 5 General] DigitalUnderground:
My 3 HTC Glaciers (MT4G) all got bulging batteries after a while... So bad it would blow the back door off of the phone. Return that immediately.
[Nexus 5 General] scouser_75:
Well I did give Android a fair try. But I'm afraid the Nexus is going back for a full refund. Not because of Android. I have grown to quite like it. Yes there are some/a lot of oddities about it, but nevertheless I was beginning to enjoy it. Also, after waiting for 2 weeks, I received my Ringke Slim Case today! Sods law!!!

The reason for returning the Nexus is simply down to its never ending build issues!

My 1st handset had a defective ear piece.

The 2nd had a dead pixel and also wouldn't connect to Wi-Fi.

The third had a screen that liked to go up and down in brightness randomly. Yes it was on auto brightness but even when sat in the same position and lighting it would fluctuate every 3-4 seconds. And the power button was a loose as......... It got to the point where at times I'd have to press it twice for it to work!!!

As for Google's customer service. I had 2 great customer service reps. But 2 who were unbelievably bad. In their view Google could do no wrong. Honestly, some of the emails I received were hilarious.

I did consider giving the nexus another go. But common sense spoke louder.

But I will give android another go. Maybe when the new HTC comes out.

Until then I'm afraid its back to being a sheep!!!

Baaaaa baaaaa baaaaaaa!!!
[Nexus 5 General] tuffgong01:
Yellow Tint

My Experience with the nexus 5 since Launch.

Phone A (Nov 5)

Vibration works intermittently and loud motor noise when not working at all.. like its just spinning its motor but the weight on the end isn't there, or stuck..

Phone B (Dec 2)

Screen is Yellow and dull..

Compared Phone A and B with 3 other Nexus phones (C,D,E) at the mall and with co-workers and found all to be bright and vibrant. Phone B appears dull and very yellowish.

Sent comparison pictures to Google, they have instructed me to return Phone A, and when they recieve it, they will send out a replacement for Phone B.

Very disappointed in the quality that I'm experiencing with the nexus 5...
[Nexus 5 General] jeremykersh:
No worries but i think you both are getting confused... I posted to let you know that this guy

was not the only one having these issues as you have now said twice. ^^^ that is not me.

I've got my problem handled and wasnt here asking for help just leting others know he is not the only one (as was rudely stated). I probably would not have put it the way he did but my guess is hes kinda young.

the reason I posted is because people were telling this guy he's the only one and giving suggestions which maybe in the past like nexus 4 was an option but I talked to several managers on more than one phone call and sending back the phone first is not possible as of now anyway (which also may help others that don't post but are looking for answers) telling people to do something that is not possible (while w/ good intentions) just isn't helping either. I can wish on a shooting star but that doesn't make my wish come true.
[Nexus 5 General] Makaijin:
So its not just me. It kind of of feels like the motor isn't properly mounted to the phone chassis as it makes an excessive noise and not much kinetic vibration.

Can anyone else comment if this is the case for them as well? Might have get an RMA on it.
[Nexus 5 General] Simba501:
I don't see anything.
[Nexus 5 General] shawnaye:
could i ask where did the both of you get yours? like which country too.
[Nexus 5 General] sargorn:
Japan. Play Store.

Arrived on Sunday.
[Nexus 5 General] sargorn:
To be perfectly honest my Nexus 4 always vibrated VERY loudly. It also had a VERY visible digitizer. I bought that through ebay and actually did return it at one point only to have it "checked" by LG and have it "returned" as is.

Learnt to live with both "faults". Dead pixels (or dust) are something that would annoy me every time I used the device though.
[Nexus 5 General] Makaijin:
I have an N4 too, and in comparison my N5 sounds REALLY loud. It sounds more akin to rattling noise and the main body doesn't vibrate very much, whereas on my N4 the loudness is because the whole chassis is shaking.

I just downloaded an app called "Vibration Tester" and if I let the motor go full blast the whole phone vibrates. But when I'm typing the haptic feedback the motor just makes noise and no vibration at all. I'm trying to figure out if it's because the motor is weak, or if the motor inside is loose and needs an RMA.
[Nexus 5 General] thunderstorm654:
Got exactly the same thing here. It's almost like it makes little squeaks when you're texting, lol. I turned off vibrate on touch :( Annoying... probably only noticeable when you're in a quiet place, but still, a bit stupid. Definitely more noise than actual feedback vibration.
[Nexus 5 General] nikzDHD:
I can confirm it does make a noise on haptic. Not sure if that's the norm for the N5.
[Nexus 5 General] Kenneth131:
ha at least you guys have something that vibrates as its supposed to. My 32GB White has a perfect screen wobbly power button but hey ho design but the vibrate motor is shot.

I thought it was turned off by default so I turned it on and nothing happened. So I rang my phone and nothing happened. So i went into keyboard settings to ensure haptic was on. yep all good.

Now I download 4 vibrate apps and guess what. JIM ITS DEAD! ><

It makes this really weak click noise and nothing else.

So sad, So now im waiting on el goog so I can RMA this bad boy. Gutted as well since everything else is fine or as acceptable as I see it anyway.

VIBRATE MOTOR YOU HAD ONE JOB. GOD DAMN IT.

Anyway I would guess that this is going to be the weak point of this phone given so many people have picked up on it making weird noises and mine out the box being DOA. I wouldnt have believed it unless it happened to me like it has.

Anyway thought I would let you guys know how mine went.

Any other horror stories to cheer me up in the knowing im not alone in my moment of mourning.
[Nexus 5 General] Haizum74:
My phone rattles too. My knees creak a bit on a morning also. Apart from that the phone works as it should, so do my knees. Get over it and enjoy the phone.
[Nexus 5 General] ImWarped:
the "fourth batch" or manufacturing run will happen if you purchase your phone at the end of January. production cycles are 1 month long from LG... Hence the current 5-6 week order time from Google Play (4 weeks for Google to receive their order, 1 week to process, and 1 week to ship) The Nexus 4 for example had 4 hardware revisions,(Rev. 10 is the launch Nexus 4) the first revision(Rev. 11) shipped starting the END of December last year, the 4th revision(Rev. 13) started shipping in June of this year.
[Nexus 5 General] KinghtMare.:
Using a White 16GB. When ever I try to increase or decrease the volume in these cases the volume window only shows one up level and the rest do NOT show whilst the volume actually increases. I have to wait for the window to fade away then when I press the rocker again then it shows the actual volume level but then again any change after the first press has no visual feedback on the menu screen. I'm not sure if that is common and wish someone to check that for me please.
[Nexus 5 General] feedtheducks:
Reading this thread makes me uncomfortable.
[Nexus 5 General] ChrisM75:
You dont see the picture or you dont see the problem? If you don't think its a problem there is nothing more to discuss because I do and its my phone.
[Nexus 5 General] supercakefish:
Play Store UK
[Nexus 5 General] Simba501:
Lol. Elaborate.

I don't see the problem. And relax lol.
[Nexus 5 General] paddylaz:
Have a beer. Or 4.

It made me uncomfortable too. I think any future 'desirable' phone I order from here on I will get two and have an immediate return of the less "satisfactory' one.
[Nexus 5 General] ChrisM75:
You genuinely dont see the the effect? Well its fine if you dont care about it, but I do, its not acceptable in 2013, even my friends cheap, low end phones dont have that.

---------- Post added at 07:55 PM ---------- Previous post was at 07:52 PM ----------

I tried that on Nexus' before, they all ended up going back. The problem with the Nexus line seems to be that because they are cheap the quality control goes out of the window. They dont even seem to check them at all. 2 of the N7s ordered had unusably bad screens with awful and patchy backlight bleed. Both the N10s had some , but I settled in the end for one that was just about acceptable.
[Nexus 5 General] -A-P-M-:
Is this true that Nexus 5 got very weak Wlan reception? Good wlan reception is very important for me..
[Nexus 5 General] blackhemi4x4:
The vast majority are fine. Anything mass produced has a percentage of bad units.

When you have a thread labeled as a defective thread, all you will hear is the bad.