yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] 91SDLegend:
I will be talking to a few Sprint CSR's and see if I can find any consistency within their responses about whether or not the 32GB will be able to be activated on Sprint. I am just as concerned as you guys are since I ordered the 32GB myself and I'm set to get it delivered on Thursday.
[Nexus 5 General] mjs2011:
16gb or 32gb?
[Nexus 5 General] RedWingsFan:
Trying a connection of mine that is a GM for Sprint Stores. Curious what he can give me as input on the 32GB issue.
[Nexus 5 General] BamAlmighty:
They want to play a game, okay. I don't plan on returning my 32GB if Sprint won't activate it, I'll just keep it on Tmobile and roam the piss out of my Sprint SG4 until they release me out of contract.
[Nexus 5 General] umbra6:
Lol...nice
[Nexus 5 General] SComp23:
https://community.sprint.com/baw/message/671485

"Thank you for taking the time to contact us.

At this time, we are only supporting the 16GB Nexus 5. The system is/will not recognize the serial number for any device outside of that. I deeply do apologize for the inconvenience this has caused. www.sprint.com/newsroon is a great place to stay on top of updates, should there be any."

Ah. Glad I paid for second day air for the phone and overnight for the SIM.
[Nexus 5 General] RedWingsFan:
So who dropped the ball?

Sprint not being clear at what they'd support from Google Play?

Or Google for not verifying what Sprint would sell?

But why wouldn't Sprint support the 32gb model? It isn't like the 16gb model is exclusive to them? And the extra space isn't going to take away anything from them.
[Nexus 5 General] ricersniper:
I second this. Having the phone in hand and so close to activation. If it's stalled just because it's 32 gig I will seriously lose it with the people I talked to today.
[Nexus 5 General] mjs2011:
Wow....

---------- Post added at 07:59 PM ---------- Previous post was at 07:58 PM ----------

Guess I'm sticking with my S4 then.
[Nexus 5 General] EmperorX:
... I wish my LTE worked

-_-

Fml
[Nexus 5 General] Raistlin1:
My LTE speeds are freaking horrible in Manhattan today, tried inside my office and outside with the same result. I have enabled all bands and NYC is an official city that Spark is launching in today.

woot for .14 mbps down and .54 up!!! woot woot
[Nexus 5 General] lowandbehold:
Yup, running that right now.

Also, posted this in some other threads...I got a Sprint Nexus and am on T-mobile. The phone came with a Sim card, so if anyone needs or wants it just pm me and I will throw it in an envelope.
[Nexus 5 General] Ep3n3wp:
What city/market are you in?

Thanks for the info...

---------- Post added at 06:50 PM ---------- Previous post was at 06:49 PM ----------

What speeds are you getting?

Can you see what band your on?
[Nexus 5 General] TonyTurboII:
Everything I've read internally says we wouldn't be getting the 32gb.

I hope you're right, I don't want to deal directly with google if the 32gb I got from the play store has an issue.
[Nexus 5 General] Cheater912:
How can you get your MSL code without calling Sprint?

Sent from my Nexus 5
[Nexus 5 General] TonyTurboII:
Any concern about sending it to google if there's an issue since you were not the original buyer?
[Nexus 5 General] imjimmy:
I have the same exact problem. LTE in Manhattan is slower than 3G and is sporadic at best. It is slightly better in the outer boroughs (Queens etc) but NOT by much.

Called Sprint and chatted 2-3 times. Nothing has helped. I wonder what the problem is. Hope it gets fixed, no one at Sprint knows what to do. NYC has Spark now and it should theoretically be very fast.
[Nexus 5 General] kenpen:
sprint users only

can you be on a phone call and search the web at the same time?

anyone?
[Nexus 5 General] alexnaoumi:
And on the phone with sprint they claimed there was no part number to a Sim card...lmao stupid reps
[Nexus 5 General] RayTrue04:
I was just out there two weekends ago around Lexington up and down Manhattan bar hopping, my Note was flying on 4G. What you guys talking about? Better then when I'm at home in Hartford CT. We just now getting LTE fired up and it's spotty and slow.
[Nexus 5 General] phishfi:
For those still dealing with Sprint who need a Sim, if you can't get one right away, just head to best buy. They charge $7, but they'll activate it for you in all of 10 minutes...
[Nexus 5 General] imjimmy:
Oh wow. That's bad. So it's a problem with Sprint and Nexus 5, not with the LTE network.

I've tried all the way in midtown. It works for a bit in Lex and around Madison Ave, but the speeds are horrible. Constantly goes to 3G.
[Nexus 5 General] cornelious2:
Its actually an issue affecting all triband phones not just the nexus
[Nexus 5 General] RayTrue04:
Yeah idk if it's bad or maybe I got lucky and kept hitting good 4G spots but when one of my other friends caught up with me his Sprint Note also kept a consistent 4G LTE connection. Only times I remember dropping it was when I got on the trains.
[Nexus 5 General] imjimmy:
Oh I see. That could be an explanation. So it's mainly on Sprint's side? And it would affect G2 and Nexus I'm assuming.
[Nexus 5 General] cornelious2:
Yes g2 users report the same issue.
[Nexus 5 General] the1dynasty:
chatted with sprint to get my MSL... they asked why, i said "Because I forgot it and I need it." they gave it to me right away... made the changes and it shows i'm connected to 25... i'm in Miami/Ft Lauderdale and I was trying to find a coverage map for Spark... the agent told me no such map exists yet but i can just look at their normal coverage map to see if i have service in a given area...

www.sprint.com/coverage to check your Sprint coverage!
[Nexus 5 General] lalakersfan88:
would my msl number be the same from my first phone to the current phone? or does it change everytime i get a new phone?

i know my msl# for the last time i used it two years ago on my galaxy s2 epic 4g touch, but don't know if it will be the same on nexus5.
[Nexus 5 General] LuCkyCn:
It changes every time. New phones = new codes
[Nexus 5 General] FuMMoD:
Type in msl into google play store and theres an app there that can tell you your msl.
[Nexus 5 General] mjs2011:
Unfortunately the app doesn't work anymore.
[Nexus 5 General] the1dynasty:
hey, good to see you around here... been a while since the NS days :D
[Nexus 5 General] mjs2011:
Hey you too! I've always been very appreciative of your work!
[Nexus 5 General] jkcarp94:
The reason for the LTE trouble with some users on Sprint has been determined. Read this: http://www.s4gru.com/index.php?/topic/4989-LG-Google-Nexus-5-Users-Thread!#entry235703
[Nexus 5 General] MinceMan:
I could be wrong but I believe the key is the word "fallback." This means that the Nexus 5 may have to switch to 3G while in a voice call (on crappy towers) but it can stay on LTE while not in a voice call. Unless I missed something else nothing here has been determined.

On a different note I called up sprint and they were unable to get me on LTE, though they did say it was a known issue.

In the call I did just ask for my MSL and she said no problem and gave it to me. I came at her a little aggressive with the question and she seemed perplexed like, "why would I not give you your MSL?" Then when she was getting off the phone with me and said she was sorry that she couldn't help she also double checked to make sure I had written the MSL down and didn't need it again.
[Nexus 5 General] dbsynergy:
The crappy towers are the ones that require you stay on 3G in order to be able to receive calls. Without the legacy tower upgrade, you cannot be on LTE and receive calls. Sounds like they are accelerating the legacy 3G to Network Vision 3G to fix this issue.
[Nexus 5 General] MinceMan:
Ok so *#*#4636#*#* and then Phone info... Then change from LTE/CDMA auto (I think this was the default, someone please confirm) to LTE/GSM/CDMA auto or LTE only. You'll now be connecting to your LTE towers but not be able to receive phone calls or texts (unless you have google voice). This is does appear to be the legacy 3G problem.

RANT:

Basically my market was one of the first to get Wimax, so they never upgraded 3G. Then after a year of wimax I got an LTE phone. For a year and half no LTE, with unusable 3G. Now LTE is just showing up and I got a new phone N5 and yet again no LTE for me with unusable 3G. My contract is up in 6 months(trust the time info does add up) and I gotten say frack Sprint, I'm out!

---------- Post added at 12:07 PM ---------- Previous post was at 11:53 AM ----------

Though with all that said if you memerize that code you can switch to LTE when you need to... not the best solution but it's something.
[Nexus 5 General] Raistlin1:
Was up in Wayne NJ at Willowbrook Mall and noticed I had LTE showing in status bar so I ran a speed test and almost dropped my phone when I saw 20Mbps down...

Ran test a few more times just to make sure and kept getting around 20, both inside and outside of the mall. So now that I know my N5 works on Sprints LTE I wonder why I was having speed issues in Manhattan, which is supposed to be enabled for Spark!? I checked what band I was on and it was on band 25 in Wayne NJ.
[Nexus 5 General] dbsynergy:
The Nexus 5 will receive an update to enable band 41 later.
[Nexus 5 General] BamAlmighty:
Not in a Spark area, but I am finally getting good LTE speeds.
[Nexus 5 General] chugger93:
Hello everyone, read the majority of pages in this thread looking for some answers. If I ordered my N5 from sprint, I don't need a SIM card right? I've activated it and I get 3G and voice...so I'm assuming all is well ?

On another note, my other concern is calls dropping and no LTE. On my galaxy nexus I coulda swore I had LTE at my home, but now LTE fires up for a quick second on boot up for example but converts to 3G. Also, my phone calls drop in a split second when dialing out and I'm in a building around my house (i.e kroger ). Never did that before. 5 times in a row as a matter of fact.

I read about the *#*#4636#*#* bit, and checked on that and its defaulted to LTE/GSM/CDMA Auto (PRL) any thoughts on my issue or the global issue at hand? I called sprint and they are blaming it on tower upgrades which makes no sense, because 3 days ago on my galaxy nexus things were fine.
[Nexus 5 General] jkcarp94:
Read the post that I linked to just one page back. It explains all of this.
[Nexus 5 General] Raistlin1:
Yes, I know. I was just emphasizing that NYC is supposed to be a spark city and when I did a speed test on N5 while there on Friday I got around .25 down. I did the test both before and after I enabled band 26 and 41, so if enabling these bands the way it has been posted on here is all that needs to be done then my phone should be spark enabled now.
[Nexus 5 General] Cheater912:
Sprint told me they don't give MSL codes for GSM phones. I explained that it's not only GSM, but he wouldn't budge. Looks like I'll have to try again tomorrow!

Sent from my Nexus 5
[Nexus 5 General] Greatbape:
You have to talk to someone with a least a little bit of knowledge about their job. All I did was ask for a galaxy S4 sim card. They insisted they don't have sims cards. One guy who actually knows what's going went in the back and got me one. Got home and activated it on sprint chat. The IMEI number is useless for sprint(32gb). Need the sim card number.
[Nexus 5 General] mattrb:
You will get some Sprint reps that erroneously don't give the code. Try again.
[Nexus 5 General] the1dynasty:
like what was already mentioned, just keep trying... they asked me why i needed it and i told them because i forgot it and i needed it... no questions after that :)
[Nexus 5 General] the1dynasty:
just got a replacement N5 since my first one had a stuck green pixel on the nav bar... i can confirm that the MSL code changed... i had to get it from Sprint again...
[Nexus 5 General] RayTrue04:
Each Sprint device has it's own unique msl code. It doesn't change unless it's a whole different device.
[Nexus 5 General] the1dynasty:
Well someone asked earlier about changing devices and the MSL code... So I thought I'd mention it ;)
[Nexus 5 General] RayTrue04:
No I know lol. Just wanted to let everyone know an msl code never changes unless it's a different phone. Like if I give u my phone my msl will be your new msl. :)
[Nexus 5 General] the1dynasty:
Got tired of Sprint with their crappy connection so I went and got a T-Mobile sim and popped it in... Maybe I'll be back when Spark is actually available and running well... Sprint told me I have partial coverage where I live but I couldn't get my phone to connect even once to Spark... Much happier with team magenta right now...
[Nexus 5 General] X_x_X_x_X_x_X:
I just got back from my local sprint store. Told the guy I wanted to activate my new Nexus. He was pretty amazed that I had it considering they wont have it til the 8th. He activated it for me no problem using the sim from my S4.
[Nexus 5 General] land2634:
16GB or 32GB?
[Nexus 5 General] X_x_X_x_X_x_X:
16GB
[Nexus 5 General] BamAlmighty:
Obviously Sprint, there is no way they completely spaced Google selling the N5 on the play store before Sprint's own release and not think that a single Sprint user wouldn't order it as early as possible and want to use it!!!!, but then again they might actually think we are that stupid.

The fact that you can activate a 16GB devices fine and not 32GB.... somebody wasn't thinking.
[Nexus 5 General] mjs2011:
What sucks is that this totally ruins the phone for me. There's no way I can get by with just 16gb.
[Nexus 5 General] sarcoptic:
Forgot to mention 16GB as well...so far I have heard of no one activating a 32GB yet...
[Nexus 5 General] flonker:
Sprint is going to have an angry customer tomorrow. This is crap.
[Nexus 5 General] RedWingsFan:
I've been with Sprint for 10+ years and has always come through even when I was about done with them. So I am giving them the benefit of the doubt right now and they are just not aware of the issue. I believe they'll fix it soon so both 32gb and 16gb can be activated.

If not, then I'll return the phone to Google and let my contract run out with Sprint. Buying from Google was my first step in getting away from being tied to them "Just in case" I wanted to move on.
[Nexus 5 General] mjs2011:
Yeah good call. I won't cancel my order for another week just to see if they fix this.
[Nexus 5 General] RedWingsFan:
I"m sure come the 8th where more and more 32GB owners are trying to activate with Sprint and being told "NO"....there will be a TON of emails, calls, etc flowing in to Sprint and Google. Google isn't going to want a bunch of phones being sent back, so they'll be on top of Sprint. And Sprint can't afford that many pissed off customers so I doubt they'll be pointing fingers.
[Nexus 5 General] P.Mobile:
wow this if f ing unbeliavable really...
[Nexus 5 General] lolcopter:
wooooooww

i'm not going to even waste my time going to the store tomorrow
[Nexus 5 General] jj14:
Knowing that I'm getting my 32GB phone from the play store tomorrow, I went to the sprint store today.

Here's what the store rep told me

Stores do not have the N5 SIMs at this time, and he expects that stores will not have N5 SIMs for a few days after Nov 8 launch.

The phone requires the SIM for LTE data, and for activation - the phone can be activated without the LTE SIM if the IMEI numbers are loaded into their databases, and that has not been done yet. So, in summary, if one doesn't have the LTE SIM, phone won't get activated at this time.

Sorry

I don't know whether to believe him or not. But the N5 is a Tri-LTE-band phone. It will probably work with regular SIMs, but if it does, it won't benefit from the Spark speeds in supported areas.

I finally got a worldwide support team agent on the line who understood what I was talking about, and ordered the SIM for me - expected to deliver on or before 7th (Thursday). I got order confirmation Email, and will call in tomorrow to get tracking#. When I get the phone tomorrow, I will try to activate it anyway - who knows - it might just activate. I could try putting my S4's SIM in, but I think I'll try to wait till the 7th instead (when I sell my S4, I don't want any issues with the missing SIM)
[Nexus 5 General] RedWingsFan:
Everyone with Sprint and a 32GB N5 should at least send one email to Sprint and Google asking WTF is going on. When they start seeing multiple emails, it will get their attention.

Tomorrow while bored in my office, I plan on calling Sprint and seeing how far I can get up the ladder looking for answers.
[Nexus 5 General] twoeleven99:
I got my sim from sprint jn the mail today phone arrives tomorrow. Theyd better activate my ****
[Nexus 5 General] jj14:
Not gonna happen

Edit: just saw this... https://plus.google.com/114183995627993600664/posts/bYc1USvAmoN

I hope this is a fake, or a grossly misinformed rep!!!
[Nexus 5 General] twoeleven99:
Reading the replies..didnt know I could use my s4 sim in the nexus 5..either way I have an s4 and the new sim they sent mentoday
[Nexus 5 General] turtleman2008:
I'm trying to be optimistic here and say that the 32gb and 16gb will activate no problem on sprint. I got my sim today and will have phone in hand tomorrow (16gb however) and will use their site to activate it. I just feel like it can't be this bad if google specifically lists sprint as a supported carrier. And we all know anything a sprint rep tells us can be taken with a grain of salt
[Nexus 5 General] jxr94:
If they do not allow the 32gb version to be activated onto their network, then I will be leaving. My contract is up, I was simply gonna hang to see how Sprint Spark was in my area.
[Nexus 5 General] bmoreboy02:
Will an htc one SIM work?
[Nexus 5 General] RedWingsFan:
I doubt Sprint will turn people away
[Nexus 5 General] v4npro:
Is there a different sim for tri-band phones?
[Nexus 5 General] lafester:
yes that sim should be fine.

sprint will get the meids loaded I'm sure it was just an error considering they are not carrying the 32 gb.

to everyone complaining already please try to give sprint a little support considering how big of a change this is for them.

after all we want this to be a new trend... not just a one time attempt.
[Nexus 5 General] phistyle:
so many self-entitled ppl in here... If I were sprint, I'd tell you guys to pound sand, and walk
[Nexus 5 General] turtleman2008:
There also hasn't been anyone saying they have actually tried to activate the 32gb yet. And the fact that people are activating the 16gb should be a good sign imo
[Nexus 5 General] RedWingsFan:
No you wouldn't. You'd say: "Unfortunately Sprint overlooked the need to have the numbers in our system for 32GB models. We are working on getting this resolved"

---------- Post added at 10:09 PM ---------- Previous post was at 10:09 PM ----------

Yes there has been 32GB owners being told no.
[Nexus 5 General] mjs2011:
Um... why?

I just spent $433 on a phone I might not even get to use. How is there self entitlement in expressing disappointment?
[Nexus 5 General] sarcoptic:
Anyone have luck getting USB tethering or wifi hotspot to work? Things connect however trying to actually browse on the other device just sits and spins...perhaps Sprint does have a way to lock out the hotspot feature on these...
[Nexus 5 General] turtleman2008:
I thought that was just regarding them getting a sim card. Has anyone actually tried with a sim card going to the site?
[Nexus 5 General] nrvate:
Return your unlocked GSM/CDMA/LTE phone because America's worst cell carrier won't service you? whaaaaaat?
[Nexus 5 General] jxr94:
It's not like sprint is our buddy and is doing us a favor... They're a company providing a service. If they do not provide a service you want (in this case, activating the larger capacity nexus model) then you aren't obligated to stay.
[Nexus 5 General] RedWingsFan:
Yes. Read around the forums here and other places. They got a SIM but was unable to activate because Sprint doesn't have the ID numbers for 32GB N5s in the system.
[Nexus 5 General] turtleman2008:
Well i stand corrected. My bad and i did read through this topic and didn't really see that specifically. In any case I don't see this being an issue for long
[Nexus 5 General] flonker:
Self-entitled? Please...

I just spent $400+ on a phone that a Sprint spokesman said I would have "no problem" activating on their network. Now they're saying they won't activate it.
[Nexus 5 General] fromrussiawithl0ve:
i got 3 Nexus 5 32gb coming in the mail if sprint is not going to activate them before or on Nov 8th. Im moving to another prepaid carrier. Actually it was original idea to buy N5 and get prepaid plants for our family. But after hearing that N5 will work on Sprint with new tech Spark i was happy to give them another chance and see how good is spark. And today I get hit with this news that 32gb N5 wont be supported on Sprint. Well they about to lose me. Im happy that my contract is fulfilled with them since .9/2013
[Nexus 5 General] RedWingsFan:
Sprint has not said they won't support the 32GB model. They have only said they can't activate now because the ID #s are not in the system.
[Nexus 5 General] moosh3:
Well this is ****ty. My 32 gig hasn't shipped from the Play Store yet, should I just cancel it and order the 16 gig? I don't have the option as of now to switch carriers. Or should I pray that by the 2-3 weeks that the Play Store says it will ship by Sprint has changed something and added it to their database...
[Nexus 5 General] fromrussiawithl0ve:
Well I still hope they will include 32gb real soon. I want to try spark pretty bad. I live in NY so...
[Nexus 5 General] RedWingsFan:
I'd wait until Sprint clears things up
[Nexus 5 General] phistyle:
the fact that you guys are like all up in arms about not being able to activate before sprint actually releases the device on their network is hilarious... BLAH BLAH BLAH.. IF THEY DON'T ACTIVATE IT NOW, IM WALKING! If they activate it...cool... if not, then try again or wait a few days. You guys aren't buying the phone from sprint and they have NO obligations to activate it before their release date. I swear, you guys make it out like sprint is holding your significant other's as hostages or something. CHILL
[Nexus 5 General] mjs2011:
Agreed. That's why I'm giving Sprint one week.
[Nexus 5 General] mrjeff2:
This is frustrating.

Also, Google's device product page for the 32GB Nexus explicitly states it will work on Sprint's network. I'm thinking someone at Sprint just didn't do their job correctly and it will be corrected shortly.
[Nexus 5 General] mjs2011:
Can you just not post in this thread anymore?
[Nexus 5 General] land2634:
If the phone was said to be supported on their network and I have a contract, then yes, they do have an obligation to fulfill their end of the contract.

The fact that they haven't started selling their shipment of the device has absolutely no bearing whatsoever on the Google Play devices being activated on their network. Either the device is supported, or it isn't. But don't say it is and then not activate it.

Sounds like someone could use an entry-level business law course.
[Nexus 5 General] jj14:
http://xdaforums.com/showpost.php?p=47131278&postcount=57

I hope this is untrue/fake....
[Nexus 5 General] moosh3:
I completely understand what you are saying. Actually, it does sound like everyone with the 16 gig model has been able to successfully activate their phone early, one way or another. The concern that many people are expressing is the fact that they bought the 32 gig model believing that it would work on Sprint just like the 16 gig (As shown by Google's website) and now we are learning from Sprint itself that that is not the case, which is frustrating that we have been mislead. Hopefully it gets resolved soon.
[Nexus 5 General] turtleman2008:
People have posted success with the 16 gb from the play store
[Nexus 5 General] EmperorX:
Well.... I just read on an official Google support forum (link posted here earlier) that Google has advised to return 32 gig phones and get 16GB instead. They don't know when or if sprint will allow the 32gb version.

If this holds true over the next two days... I'm done with Sprint. Too much bs.

I was in support chat with them and explained I needed a USIM. The rep said the nexus 5 was "antiquated" and asked if I wanted to buy a new phone. Wtf? Lol