yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] dave99:
because there can be 57 employees milling about and 0 customers, and it'll still take an hour. It's like some sort of bizarre time loop in there.
[Nexus 5 Q&A, Help & Troubleshooting] 1lazysheep:
for the various reasons people have stated. i've been to at least half a dozen different stores over the years and all of them are horrible.
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
well its to late to try now its closed.. i will try in the am... lol just my luck ill get a rep that wont send me one.. what im pissed about is.. ill prob have my phone b4 the 8th.. so ill have to wait till the 8th and go to the sprint store.. when i get my phone i want to activate it rite then!!
[Nexus 5 Q&A, Help & Troubleshooting] twoeleven99:
I have an s4 and a htc.one on.Sprint. is it possible.to just pop one.of.those sims into the n5 ?
[Nexus 5 Q&A, Help & Troubleshooting] frasl:
Just did an echat and had absolutely no problems. She knew exactly what I was talking about and had no questions. Will have in 3-5 days.
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
i did it also.. at first he said they was on back order cause everyone has been wanting them.. then i said is thee anyway at all he could get me one.. he came back and said he could!! i asked about overnight he said it was 12$ so i asked if he can bill my account he said yes!! so hope i get it soon... dont no why he said it was 12$$ but other people they say its 12.95.. hope he wasnt bs me..
[Nexus 5 Q&A, Help & Troubleshooting] shark1987:
You need a SIM card for Sprint's (everyone's) LTE network. For just regular CDMA service I guess you might not need it.

Edit: oh wow, didn't realize I was only on page 1/4 lol thought nobody has responded yet.
[Nexus 5 Q&A, Help & Troubleshooting] AndrasLOHF:
I just got ****blocked by a chat representative saying they cannot order accessories through chat....even though I sent him links to the 2 threads we have here with people posting there chats showing they got one ordered through the service. Blah:silly:
[Nexus 5 Q&A, Help & Troubleshooting] Android Cowboy:
Anyone know if the Google Play Store N5 is different at all from the Sprint N5 that you can order. Specially, does the Play Store N5 support the new Sprint LTE2 network?
[Nexus 5 Q&A, Help & Troubleshooting] sparhawk6:
I have a SERO plan. I tried going to the chat link provided in this thread (international support) but I was told that because I have an employee account, I cannot ordered a SIM over chat. I was given a number to call.

After being hung up on twice, someone told me that I cannot order a SIM card over the phone, I need to go to a store. I called my local Corporate Store. He said that they do not have SIM cards, please call customer support. lol. He first tried to tell me that the phone I ordered was GSM only. I told him that he was misinformed, it is for Sprint, it says it right on Google's product page, and has been confirmed by sprint. He then said that I should cancel my order with Google and instead pre-order with Sprint because Sprint would provide a SIM.

HAHA. Stupid. What are my options now? Geez.
[Nexus 5 Q&A, Help & Troubleshooting] sheryip:
i just did the online chat and got one . make sure you pick order sim on the pull down menu
[Nexus 5 Q&A, Help & Troubleshooting] Jocelyn:
Chat again, tell them you have an employee account and they should connect you to employee accounts chat. This is how I ordered mine last night.
[Nexus 5 Q&A, Help & Troubleshooting] dave99:
Yep, me too. I got another follow-up email this morning, and after telling me last night they would send me a sim, this one said because I'm on sero they can't order it. Need to call or visit the store..

I'm not sure if they really can't do it, or this is just their way of giving a big FU to sero account holders and people who buy phones from other vendors besides them, since they don't make much money from us.

---------- Post added at 12:07 PM ---------- Previous post was at 12:05 PM ----------

by all accounts I have seen, there is only 1 phone for the US market, and it handles t-mo, att and sprint. sprint stores will be selling the same exact thing, just for more money and they will provide a sim with it.
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
wow.. now i find out they cant overnight the sim to me.. when the first person i talked to said that i could.. this person said that the 12.95 is standerd shipping fee... that ill see the card in 3-5 business days.. f ing BS
[Nexus 5 Q&A, Help & Troubleshooting] AndrasLOHF:
I found that I had to use the Worldwide chat service. Using the other chat services representatives could not provide me with a SIM. Got one coming in by the 7th!!! WOOT!
[Nexus 5 Q&A, Help & Troubleshooting] sparhawk6:
Well I tried normal chat, ecare, and was transferred to an employee account person. They ordered me a SIM on the spot. I have an order number I can track. I was ordered a CZ2102LWR, LTEGSM REMOVABLE 3FF USIM. Finally, someone who knew what they were talking about.
[Nexus 5 Q&A, Help & Troubleshooting] Verdugo:
So I just got done with Sprint chat and was able to order the sim in less than 15mins. I used the chat button from the sprint.com website after logging into my account and I did say that I had ordered a nexus 5 from the google play store and wanted to order a sim for it. I also said that I had an employee account (SERO) in the description before I entered the chat. The agent knew what i needed and ordered it right away. Below are the contents from the chat. I will try to update once I get the phone and sim and try to activate (hopefully Tuesday).

_____________________________________________________________________________________________

Sprint: We received your information and will connect you with a Chat Specialist soon.

Sean F.: Thank you for contacting Sprint, my name is Sean F.. I am happy to help you today.

Sean F.: Hi there!

You: Hi

Sean F.: I'll be glad to help with the UICC chip for your Nexus 5.

You: great

Sean F.: Please bear with me a moment while I access the account.

Sean F.: Thanks for your patience. Almost done getting our UICC order submitted for you. Should just take another moment

now.

You: ok thanks

Sean F.: Alrighty, there we go. I have the UICC order successfully submitted for you. There is no cost and your order ID is

XXXXXXXXXXXX. You'll be able to monitor the order status by visiting sprint.com/myorder and entering this order number.

The results may not appear immediately but should show information in the next few days.

You: thanks. Can you tell me if it is possible to get overnight or 2 day shipping?

Sean F.: This will be shipped by standard 3-*5 day shipping but will not incur any shipping cost.

You: i wouldn't mind paying a shipping cost if I could receive the sim sooner

Sean F.: No problem. I'll check to see if we can edit the shipping method for you real quick. Should just take a few more

moments.

You: thank you

Sean F.: Thanks for your patience. It does look like we'll be able to get 2nd Day or Overnight. Which option would you prefer to

use?

You: can you tell me the price for each option?

Sean F.: The 2 Day shipping is $10.00 and Overnight is $12.00.

You: overnight would be great. Also can I be billed to my account?

Sean F.: Ok, will do. Yep, it will be billed to the next invoice.

You: Great. Will the order number be the same with the change in shipping?

Sean F.: Alrighty, I have the shipping updated to Overnight. That's correct, the order number will remain the same.

You: thank you Sean. You've been extremely helpful and made this quick and easy!

Sean F.: Actually, my mistake. It does show a fresh one had to be generated. The new ID is XXXXXXXXXXXXX. I'm sorry about

that.

Sean F.: No problem at all! Is there anything else I can help with today or any questions you had?

You: No that will be all. Thanks so much again!
[Nexus 5 Q&A, Help & Troubleshooting] turtleman2008:
just did it and it was painless! will be here tuesday the same day as my n5!!
[Nexus 5 Q&A, Help & Troubleshooting] got_killed:
Did it with a SERO account. Like other successful orders have stated, I'd use the sprint.com chat button rather than the Worldwide or Phone option. Both of them were unable to order for me. Makes no sense, but this last option worked. So, it really depends on who you're chatting with. Good luck, everyone!
[Nexus 5 Q&A, Help & Troubleshooting] 1lazysheep:
wow, you got a very misinformed rep. i have a SERO account also, but had no problems ordering a SIM
[Nexus 5 Q&A, Help & Troubleshooting] atavarius:
Spoke to a worldwide rep today who knew exactly what I needed. In fact he said he was looking to get a nexus 5 himself. As for avoiding Sprint stores, I've just never had a good experience in one plus I work 12 hour night shift, hard to get to a store and still be patient.
[Nexus 5 Q&A, Help & Troubleshooting] donatom3:
Finally talked to a rep who was knowledgable on the issue. Got my order number and it already showed up. I paid for overnight shipping since my phone is shipped. He said it showed a 2-5 day processing time but I know that is pretty standard for Sprint to say that.

Anyway make sure you guys got the right card. From multiple places I've read you want this card.

Product ID Description

CZ2102LWR	LTEGSM REMOVABLE 3FF USIM
[Nexus 5 Q&A, Help & Troubleshooting] Blasty007:
Thanks a lot for this thread. I used worldwide chat and the rep knew exactly what I needed. Got it overnighted for $13.79
[Nexus 5 Q&A, Help & Troubleshooting] peacefuljck:
I'm on the Everything Plus Referral Program and I also tried the WorldWide chat. Rep told me:

So I just called the number and spoke with a rep. Rep placed me on hold several times in order to see if anything was sent to him regarding the UICC SIM cards and came back and told me he found the memo and helped me placed the order for the LTEGSM REMOVABLE 3FF USIM :fingers-crossed:
[Nexus 5 Q&A, Help & Troubleshooting] mjs2011:
Thanks for this. The chat went flawlessly.
[Nexus 5 Q&A, Help & Troubleshooting] land2634:
Hey guys, just wanted to share. While I know it's been mentioned that their really isn't some special SIM for the Nexus 5, I know most of us avoid Sprint stores when we can. A friend of mine works at a Best Buy mobile and said they keep the Sprint SIM cards in stock and for me to just come in and have him take care of it for me. Just wanted to throw that out there.
[Nexus 5 Q&A, Help & Troubleshooting] Itchiee:
Thank you for this I wanted to avoid going to the store at all costs (see all of the above reasons) so I did the chat and I hope to have one sent to me.
[Nexus 5 Q&A, Help & Troubleshooting] belvedere:
The store I go to is typically ok, but it's across town. I thought I'd definitely be paying them a visit. This was awesome, thanks.
[Nexus 5 Q&A, Help & Troubleshooting] someone0:
Got SERO-P also, but can't find chat button, search and find this page. What to do? Which link do I hit? I won't get the N5 for a few weeks anyway. I'm not in a rush.
[Nexus 5 Q&A, Help & Troubleshooting] 1lazysheep:
i have SERO-P also. use the link i posted in the OP. good luck :)
[Nexus 5 Q&A, Help & Troubleshooting] Forcystos:
I was about to post the same thing. I work at Best Buy and can confirm we carry these. Getting mine tomorrow!
[Nexus 5 Q&A, Help & Troubleshooting] laestrella:
Thanks for the heads up. Going to check with my local best buy. My phones comes today and I don't want to wait just to activate it.
[Nexus 5 Q&A, Help & Troubleshooting] mjs2011:
Do you all think we'll be able to activate before the 8th? I wasn't sure if having a sim card was enough or if Sprint is waiting till the 8th to activate them.

Might not be an issue for me because I ordered mine yesterday so I'm not quite site when I'm receive mine.
[Nexus 5 Q&A, Help & Troubleshooting] 1lazysheep:
don't see why not. i'll confirm once i receive mine on the 7th.
[Nexus 5 Q&A, Help & Troubleshooting] ronwi2:
I ordered by chat on Friday 11/2. They gave me an order number. As of today the order still shows on the order page, but not further info. Opened a chat on the order page, and was told it is out of stock and the don't know when it is coming in,
[Nexus 5 Q&A, Help & Troubleshooting] Tomeygun:
I just sold a iphone 5c to gamestop, and they gave me the SIM out of it... Will that work?
[Nexus 5 Q&A, Help & Troubleshooting] laestrella:
I just ordered today. I don't see a tracking number on the order page but I paid for overnight. I better get it tomorrow. My nexus has already been delivered but I'm at work so I have to wait and see if I can activate it without the sim.
[Nexus 5 Q&A, Help & Troubleshooting] ricerony:
will they hand these out to anyone that asks?
[Nexus 5 Q&A, Help & Troubleshooting] laestrella:
I'd like to know the answer to this as well as I tried calling two best buy stores and they both said they don't carry them for sprint. maybe there's something i'm not explaining to them.
[Nexus 5 Q&A, Help & Troubleshooting] someone0:
Just chat with the eCare chat agent, and was told I can't get the SIM until N5 officially release for Sprint. Then try the international chat, and then told they can't order it for employee account.(SERO)

BTW, the wait time was about 15-20mins on both of them.
[Nexus 5 Q&A, Help & Troubleshooting] mattrb:
I just was 0/2 for sprint "contact US". My 2 Nexus' come tomorrow and I dont know what to do. I talked to a guy at best buy near my work and they said they have them but not for sale. I told him that Sprint stores dont have them and he said he would offer me one since they were not going to give me one anywhere.
[Nexus 5 Q&A, Help & Troubleshooting] sparhawk6:
I am being told the same thing. I placed an order for a SIM on Saturday via chat. I was told nothing about it being held back until the 8th, when Sprint launches the phone. I checked my order status over the weekend, and never saw a shipping notice. I contacted Sprint this morning, and they told me exactly that - they will not being shipping a SIM until the 8th, when the phone is launched by Sprint. This is what I was told:

Brian 0.: I'm showing that the order has been done but since the phone has not bee released the SIM card would arrive by the day the phone is released which is 11/08. I wish I could overnight the order but it cannot since the phone has not bee launched yet.

I asked exactly what day it will ship, and I was told this:

Brian 0.: The SIM cards are on a first come first serve basis so since it is still on hold there is no specific date at this time on when the order will ship.

I pressed him a little more about when it will be shipped, and was told this:

Brian 0.: The phone releases on the 8th so it can be shipped a couple of days before so that way it would arrive on the 8th or shipped on the 8th depending on how may orders have been placed.

I don't know how you guys got SIMs overnighted to you, but Sprint now is apparently putting the stop to that. SIMs will only go out around the time Sprint launches the phone, and even then it's unclear when they will go.

---------- Post added at 05:44 PM ---------- Previous post was at 05:38 PM ----------

So you are getting a SIM from Best Buy?
[Nexus 5 Q&A, Help & Troubleshooting] sheryip:
i ordreed one off the chat on sat with overnight shipping and its getting delivery today in a few hours.
[Nexus 5 Q&A, Help & Troubleshooting] sparhawk6:
I called an order support person, and now I'm being told that the SIMs are on backorder. Lol sprint has no idea what they are doing with customer support.
[Nexus 5 Q&A, Help & Troubleshooting] got_killed:
Idk how people are getting deliveries so early as well. I got the same 'backorder' bs response. How could they be out of stock on SIMs.. I got an estimate of 10 business days for delivery. Screw that and screw Sprint. I guess I'm going to have to go to a store. =(
[Nexus 5 Q&A, Help & Troubleshooting] sparhawk6:
Well good luck at the store. I called a Corporate store and was told that they don't have any SIMs to give out.
[Nexus 5 Q&A, Help & Troubleshooting] got_killed:
Usually Sprint repair centers would have SIMs. But, I called a couple up and they said they'd most likely have them this Friday since it's the same day the device releases. But as far as they know, they don't have the SIM cards.
[Nexus 5 Q&A, Help & Troubleshooting] sheryip:
just received my sim card but my phone doesnt come until tomorrow:-/
[Nexus 5 Q&A, Help & Troubleshooting] turtleman2008:
same exact boat! seems like the ones that got it over nighted got lucky. glad i saw this thread in time
[Nexus 5 Q&A, Help & Troubleshooting] someone0:
here is my transcript. I'm more piss about being lied to the first time than being refused of getting the SIM. I wouldn't have the phone until another few weeks anyway. She doesn't have to lie to me about not having the SIM to sale and simply just tell me it's the policy. Instead I have to press about it.
[Nexus 5 Q&A, Help & Troubleshooting] mattrb:
I called 2 corporate stores in the Chicago loop and they did not have SIMS.
[Nexus 5 Q&A, Help & Troubleshooting] ix3u:
Just got done with chatting and they said it'll be here by Thursday. Which is cool cos my phone will get here Wednesday, even though I ordered it 2 days ago and said it would ship in 2-3 weeks :D
[Nexus 5 Q&A, Help & Troubleshooting] mevensen:
Just got off chat and ordered one successfully, to arrive tomorrow. I guess you just have to get lucky and connect with the right service rep. I'd say try a couple times before you give up one.
[Nexus 5 Q&A, Help & Troubleshooting] sparhawk6:
you should follow up on that. I was told the same thing, but after a few days passed and I got no tracking info, I was told it won't go out until sometime around the 8th.
[Nexus 5 Q&A, Help & Troubleshooting] MEGABYTEPR:
I have my SIM, but they are asking for the DEC or the MEID. They could not help me in the chat, has anybody been able to activate it??
[Nexus 5 Q&A, Help & Troubleshooting] someone0:
Isn't that MEID on the phone or phone box? Or go into the about device> status. it should show your MEID in both dec and hex.
[Nexus 5 Q&A, Help & Troubleshooting] ix3u:
I've got my shipping info and everything. It's already on the way as per my tracking number. Left the warehouse already and is in route.
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
I just got my sim also but its the same sim that is in my galaxy s4 on the sim card it says.. Part..SIMGLW206R anyone else get this same one.. I don't think its the rite one if its the same one I have in my s4
[Nexus 5 Q&A, Help & Troubleshooting] lafester:
It should be exactly the same as your s4
[Nexus 5 Q&A, Help & Troubleshooting] goodfellaslxa:
Very easy

Thanks for the instructions, I contacted sprint worldwide via chat, told them what I needed, asked for overnight, asked to have it mailed to my office, their response, "Ok, thank you.... completed with order."

Took about 5 minutes :)

I called 2 local sprint stores that both said they don't have the Nexus 5 sim. While I believe that the Galaxy S4 sim would work, I'd rather know I'm getting it from sprint rather than spend time arguing and possibly failing to get one from a local store, or possibly having to buy it for $50.
[Nexus 5 Q&A, Help & Troubleshooting] Raybdbomb:
3-5 days. Thanks for the tip!
[Nexus 5 Q&A, Help & Troubleshooting] jeffvb9:
Is there an issue with putting my SIM from my S4 into my Nexus 5?

I dont understand. I am headed into the main corporate sprint store on their campus in about 2 hours to see if I can get one.
[Nexus 5 Q&A, Help & Troubleshooting] MEGABYTEPR:
I have my sim have been with talking to tech support for the last hour and they cant activate my MEID. Because its not loaded into their system. They havent asked once for my sim card number, just the MEID.
[Nexus 5 Q&A, Help & Troubleshooting] Scotty_Two:
The local store and separate repair center said they didn't have any ("we only have sims for the iPhone" BS) so I had to go through chat. I didn't even have to ask or explain to the rep., since you choose the request before initiating the chat, she already knew. As soon as I was connected, she just asked what shipping method I wanted and to confirm my address.

On a side note, I've got a T-Mobile sim waiting for me that I'm gonna activate on their $30 monthly plan until my Sprint card gets in to see if I can live with that service. If it's decent, I'll be dropping Sprint soon.
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
So will the HTC One SIM work with my N5? N5 will be here tomorrow, and I am just now reading about this SIM fiasco....
[Nexus 5 Q&A, Help & Troubleshooting] land2634:
I can't even get Sprint to activate it, with or without my HTC One SIM. Not happy right now...
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
Crap! I'm getting conlicting info on this. This sucks! My Nexus will be here tomorrow, and my HTC is up for sale on eBay!
[Nexus 5 Q&A, Help & Troubleshooting] illek46:
This is a snowballing fiasco. At best, Sprint CSR's are barely competent. This new wrinkle in that the phone is an unlocked/GSM combo phone that does not have to be purchased from Sprint will cause their eyes to glaze over and their mouths to form a permanent "NO".
[Nexus 5 Q&A, Help & Troubleshooting] MEGABYTEPR:
This is just crazy!

I got two phones today one black 32gb & one white 32gb, I tried activating the black one with no luck and sprint saying they cant find the MEID in their system. I decided to just try the other MEID for the white one and for my surprise the system took the info after that I selected to use my current sim (took it out of my HTC One) and BOOM! was able to activate on line. Apparently they are loading the MEID's into the system. At least we know we can activate online and use our current sim cards.
[Nexus 5 Q&A, Help & Troubleshooting] land2634:
So you for sure activated one of them with Sprint?
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
Good stuff.
[Nexus 5 Q&A, Help & Troubleshooting] MEGABYTEPR:
YEs!

One of them

---------- Post added at 05:47 PM ---------- Previous post was at 05:47 PM ----------

Yes! One of them!

---------- Post added at 05:48 PM ---------- Previous post was at 05:47 PM ----------

Yes! One of them!
[Nexus 5 Q&A, Help & Troubleshooting] busbeepbeep:
Just got a sim ordered through chat. 3-5 day shipping...guy didn't offer any quicker shipping. My N5 is scheduled to arrive tomorrow. Will I be able to activate the phone without the SIM (and obviously have any LTE service) or would I have to wait for the SIM before using the N5 ?
[Nexus 5 Q&A, Help & Troubleshooting] land2634:
Looks like a crap shoot right now as to whether or not your device will be accepted in Sprint's system, regardless of a SIM being present or not.
[Nexus 5 Q&A, Help & Troubleshooting] omgitzsars:
I've got mine and the system won't accept it. I've tried everything after scouring the internet - no go. Ordered a UICC (SIM) about a half hour ago and had it overnighted. Hopefully, Sprint's systems will be updated by then.
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
Did your previous phone have a SIM? If so, did you try that?
[Nexus 5 Q&A, Help & Troubleshooting] omgitzsars:
I'm coming from a GS3, which, if I'm remembering properly, didn't have a removable SIM.
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
Yep, just looked at your signature. No removable SIM in the S3. Welp...
[Nexus 5 Q&A, Help & Troubleshooting] busbeepbeep:
I'm coming from an OG EVO 4G. Just a little bit of an upgrade
[Nexus 5 Q&A, Help & Troubleshooting] omgitzsars:
In the short few hours I've had it (even without mobile data) it's a huge upgrade over the GS3. I can't even imagine from the OG Evo. I'll try activating later tonight to see if lightning strikes. If not, I'll update when my UICC/SIM arrives.
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
HUGE upgrade! Loved the OG though :good:
[Nexus 5 Q&A, Help & Troubleshooting] angus242:
Tried calling local Sprint store to see SIM availability. Couldn't even get them to answer phone.

Jumped on International chat. Waited in queue for about 10 minutes. Connected and CS knew exactly what I wanted. Had confirmed order number within 3 minutes. Will be at my door on Wednesday.