yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
Hey I have my s4 on sprint now can I take that sim out and use it when I get me nex5? Just take it out my s4 put it in my nexus and switch lines correct??
[Nexus 5 Q&A, Help & Troubleshooting] das7982:
The meid is the imei without the last digit

follow me [MENTION=260686]Bash[/MENTION]_array
[Nexus 5 Q&A, Help & Troubleshooting] johnnyfr03:
My Sprint Experience

Nellie S.: Hi, my name is Nellie S.. Thank you for your chat request. Please wait while I review your information.

Nellie S.: Hello John, I apologize for the wait, how are you?

John Reynolds: Fine and you?

Nellie S.: Awesome, thank you for asking. I see you are inquiring about ordering a sim card for the Nexus 5. Is this your first time contacting Sprint Worldwide regarding this and is a good number that I can reach you at if the need arises?

John Reynolds: Yes

Nellie S.: Thank you so much, one moment while I access your account.

Nellie S.: What shipping address do you want the sim card to be delivered to, billing address on file?

John Reynolds: Could it be another, and what shipping options do i have?

Nellie S.: You would have to verify that for me?

John Reynolds: I would like it to be shipped to another address if possible

Nellie S.: Okay, what address?

John Reynolds: I would have to know what shipping company it would come by

Nellie S.: Fedex or UPS

SWW Lead 1 has joined the chat.

SWW Lead 1: Sorry to interrupt. My name is Steven and I am the Senior Specialist currently on duty.

I wanted a quick opportunity to join this chat to thank you for giving us the opportunity to serve you.

I also want to reassure you that you are in great hands. Nellie will complete your request as quickly as possible, and if you ever have any questions after this chat you can respond to the email we'll send you to reach us, consider us your dedicated representatives. Thanks

John Reynolds: OK. That address is the one I would like it shipped to.

Nellie S.: Thank you, we have two different shipping options $12.95 which is overnight or Free shipping 3 to 5 business days?

SWW Lead 1 has left the chat.

John Reynolds: Can I have it billed to my account? Next day.

John Reynolds: Hello

Nellie S.: Please bare with me for one moment.

John Reynolds: Sorry

Nellie S.: I am sorry about that. I just found out that our system will not let us ship to Puerto Rico. You would need to go to a local sprint store to get the SIM Card.

John Reynolds: No shipping to Puerto Rico. Same as shipping to anywhere in the US.

Nellie S.: No shipping to Puerto Rico.

John Reynolds: I have received phones in 2 occasions from sprint.

Nellie S.: In my department it's not allowing me to order the sim card. You would have to contact our Order Support Team to have them try to assist you with this issue. Their direct number is 1(866) 789-8292

John Reynolds: Thanks

]THEY NEVER HAVE TROUBLE IN SENDING ME MY BILL!!
[Nexus 5 Q&A, Help & Troubleshooting] ALVR127:
Being from Puerto Rico myself...I find this sad and funny at the same time...since PR is part of USA.

Also... first try...lady said I had to wait till the 8th, now trying international chat to see if I have better luck. Edit : WIN !! Getting it on the 6th, Sprint USA sucks.
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
wow looks like anyone that got the 32 gig if screwed.. the 32 gig wont activaye on sprint network.. only the 16 gig will work... and can u guess which one i have coming???? guess... the 32 gig! im not even mad..im over that stage now.. this is the worst ever
[Nexus 5 Q&A, Help & Troubleshooting] angus242:
Not so quick. This person claims to have activated a 32GB on Sprint:

http://xdaforums.com/showpost.php?p=47123506&postcount=97
[Nexus 5 Q&A, Help & Troubleshooting] land2634:
I PM'd them and asked to just clarify about 6-7 hours ago but have yet to receive a response. I'm not so sure this is a valid claim, as he/she is the only person out of all 32GB people to have said they were able to activate.
[Nexus 5 Q&A, Help & Troubleshooting] angus242:
I just read on another site a quote from a Sprint rep that stated a 32GB N5 will work on Sprint's network.

I do agree with the MEIN theory of not being populated in their DB just yet.
[Nexus 5 Q&A, Help & Troubleshooting] Lowengrein:
Just got off chat with a sprint rep who claims I should be able to activate it when it comes in and also saw someone on the Google product forums finally managed to get his 32gb activated so maybe they fixed it. If not T-Mobile is looking good to me
[Nexus 5 Q&A, Help & Troubleshooting] parmend:
Where are you getting this info ? Not flaming ,I just orderd the 32gb
[Nexus 5 Q&A, Help & Troubleshooting] maxpower7:
FYI for all of you guys.... the N5 isn't technically available/supported on Sprint until the 8th. I'm sure that's the cause of most (if not all) of the issues that so many people are having.
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
s4gru.com. check the nexus thread.. its all over the internet really.. the MIED's of the 32 gig are not in sprint database... only the 16 gig is.. unless they fixed it already but just a few hours ago many people are having problems with 32 gig not being in sprints database... im getting the 32 gig in 2 days so i hope it gets fixed like real sson

---------- Post added at 06:32 AM ---------- Previous post was at 06:27 AM ----------

yea im going to tmobile with mine also if sprint dont fix this issue..
[Nexus 5 Q&A, Help & Troubleshooting] lafester:
Blue is on it.
[Nexus 5 Q&A, Help & Troubleshooting] rockypr70:
Big thumbs up for Blue
[Nexus 5 Q&A, Help & Troubleshooting] johnnyfr03:
I did use international. Afterwards got an email from Sprint because they noticed I was not satisfied with cs. Will answer today(was last night). Oh, never have trouble with my bill coming to Puerto Rico.
[Nexus 5 Q&A, Help & Troubleshooting] mattrb:
I hope blue is quick, I get my 32geebee black phone in less than 12 hours.
[Nexus 5 Q&A, Help & Troubleshooting] mjs2011:
FYI folks. 32gb are working now. Reported in the other Sprint thread on the general section.
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
Did you figure out what to do about selling your S4 without a SIM? I plan on using the SIM out of my HTC One, and selling the One on eBay(already listed). Think we could get a SIM coming from Sprint and pop it in our old phones before we ship them?
[Nexus 5 Q&A, Help & Troubleshooting] dynamoracing:
I have 32GB Black Nexus 5.

I used the sim card from my note 3. Had to chat with sprint rep. online and the phone activated after a few tries, but 4g doesnt work. Do i need to change anything in carrier settings for 4g to work?
[Nexus 5 Q&A, Help & Troubleshooting] mjs2011:
I'll actually be selling mine with a sim. I ordered a sim on Sunday.
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
Yeah, I ordered one today for good measure. Can't beat free, lol!
[Nexus 5 Q&A, Help & Troubleshooting] ronwi2:
Did I Get the Correct UICC Card?

I ordered a UICC card from the International chat - when I type in the order number the confirmation says the product ID is CZ2102LWR. However, according to order chat they are out of stock and don't know when it will come in.

I went to a Sprint store, and managed to talk them into giving me a UICC card to take with me (haven't received phone yet.) That card has a part number of SIMGLW206R. Are these actually different items? If so, what is the difference, and will one or both work in the Nexus 5?

The product description on the order for the CZ2102LWR is "LTEGSM REMOVEABLE SFF USIM." That sounds like it should work.
[Nexus 5 Q&A, Help & Troubleshooting] 1lazysheep:
it's been confirmed that there are no special UICCs for the Nexus 5 on Sprint.
[Nexus 5 Q&A, Help & Troubleshooting] sigabrt:
I used the SIM from my HTC One. The only issue I ran into was when activating I had to drop the last digit from the IMEI number on the box. Otherwise, no problems. I'm on Sprint and up and running now.
[Nexus 5 Q&A, Help & Troubleshooting] PaulB007:
I thought the 16GB phones had no issue, do I need to buy a SIM card or what? I cant get them to activate it by phone, even dropping the last digit of the IMEI
[Nexus 5 Q&A, Help & Troubleshooting] das7982:
Got my Sim card. Activated perfectly
[Nexus 5 Q&A, Help & Troubleshooting] johnnyfr03:
Well sent an email complaning about customer service and guess what. Suddenly they ship to Puerto Rico and my sim card is on it's way. Can't wait, my N5 should be here by tomorow!!!!!
[Nexus 5 Q&A, Help & Troubleshooting] VTEC4ME:
Anybody on Sprint's SERO account and activated online themselves successfully? Or how did you guys go about switching to the N5?

Online? Chat? Over the phone?
[Nexus 5 Q&A, Help & Troubleshooting] busbeepbeep:
Got my Nexus today. Just waiting on my UICC to arrive from Sprint
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
!

really sucks to see all these people with the 32 gig black getting the phone activted but now LTE wont work.. somethings gota give
[Nexus 5 Q&A, Help & Troubleshooting] someone0:
gotta give (up) sprint?

The way I see it, Sprint just giving away their customers to T-mobile for screwing up like this. Seriously, I heard it in many threads that say if Sprint won't give me the SIM or can't activate their phones, they will just go pick up the $30 prepaid T-mobile and see how it goes. I might do the same thing. Especially screwing up SERO accounts, for what? I'm using SERO-P account and guess what I don't abuse mine. I use like 1-2GB a month, some months maybe over 2GB by a little but never over 3GB. The T-mobile prepaid will give me 5GB anyway. At this point I don't know WTF is wrong w/ Sprint. If Sprint lose tons of customer over this Nexus 5 debacle, I say Sprint deserves it.
[Nexus 5 Q&A, Help & Troubleshooting] shakuyi:
i have the black 32 gb on sprint no issues with lte or activation i ordered my sim ahead of time
[Nexus 5 Q&A, Help & Troubleshooting] PaulB007:
Is there not anyone here with a 16 GB Nexus that can tell us if you still need a SIM or not?
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
ok im getting my phone soon!! i already have the sim.. i ordered it few days ago.. what do i need to do to activate?? take the sim stick it in my nexus 5 then go online to activate?? leave the last digit for the MIED?? correct?
[Nexus 5 Q&A, Help & Troubleshooting] AGiLiT:
Presume you mean one not obtained from Sprint.

From Google: How to insert a SIM Card
[Nexus 5 Q&A, Help & Troubleshooting] jj14:
Pretty much, yes.

I called in to activate (I have a grandfathered plan that the online activation page doesn't usually like) - but the activation took about 40 minutes or so (S4 activation took under 10 minutes).
[Nexus 5 Q&A, Help & Troubleshooting] shethpp:
Can anyone with a SERO classic $30 plan confirm that they were able to activate their N5? I was able to order the SIM without issue but they usually hassle me about my phone. I've been flashing my old TP2 MEID over to my Galaxy phones but all without LTE....
[Nexus 5 Q&A, Help & Troubleshooting] jharre08:
Got my 32gb black N5 up and running, LTE and all!

You need a SIM, whether you have a 16gb or 32gb. The phones are identical, aside from the storage and price.

I used the SIM from my HTC One. Take the numbers from the SIM, the MIED less the last digit, go online and activate. You will then be prompted to do a chat with a customer service rep, they ask you for the SIM# and the MIED and you're good to go. Took me 15min.
[Nexus 5 Q&A, Help & Troubleshooting] mjs2011:
So I'm curious. Those with LTE issues, I'm wondering if you ordered a Sim card through Sprint chat or not.
[Nexus 5 Q&A, Help & Troubleshooting] BlackCarGuy:
I currently have Sero Premium $40 a month. I don't want to up grade my monthly bill an extra $10 a month.

For anyone who has Sero Premium $40 and has activated the Nexus 5 (32 GB or 16 GB) on their account. Your feed back to these questions would be greatly appreciated:

Have you activated your Nexus 5 (32 GB or 16 GB) without jumping up that extra $10 a month? Was it with or without the SIM card in the phone?

Can you use the Nexus 5 (32 GB or 16 GB) without the SIM card and just use Sprint's 3G towers? To avoid the extra $10 monthly charge.

Or better yet use the SIM card and use LTE towers and NOT jump your Sero Premium $40 bill to $50 a month?
[Nexus 5 Q&A, Help & Troubleshooting] P.Mobile:
ok i got me phone!! so what do i do just put my new sim in turn it on then call sprint to activate?? leave the last digit off the MIED rite?? thats it? so happy!! or is it the stivker on the back of the phone i need to take last digut off of?? the IMEI??
[Nexus 5 Q&A, Help & Troubleshooting] someone0:
Using MEID of another phone is illegal in the US.

---------- Post added at 07:01 AM ---------- Previous post was at 06:51 AM ----------

I still don't have the Nexus 5, but I used to have SERO then upgraded to SERO-P and have been paying $50 a month ever since.

From what I understand the difference between SERO and SERO-P is that SERO-P allow you to use smartphone(pretty much anything newer than TP2). And that $10 extra monthly charge is due to the use of 4G(WiMax or LTE) phone regardless of whether you use that service or not. So, getting the Nexus 5 would jump your bill to $50. Unless you wanna ask the Sprint people if getting Nexus 4 and stay on the same bill and get Nexus 4 instead.

I don't believe the Sprint accounting has anything to do with the SIM. While SIM is needed for LTE, it's not what identify what the phone is. The MEID does, and when you register the Nexus 5 with its MEID, even if it let you do so w/o the SIM, Sprint still know it's Nexus 5 and likely charge you $50 a month for it.
[Nexus 5 Q&A, Help & Troubleshooting] mistahbiru:
Spint Frustration.

Good Lord. Started out with Chat. The dude couldnt help at all even international chat. Said he didnt know of any Nexus 5 phones other than the ones they offered (for 100 dollars more than Google).

Called and talked to 5 different people, and after 2 hours of being transferred, I finally got someone that said she would send me a SIM card, but it's for Data ONLY and wouldn't work on their network. Seriously? I said fine.. SEND IT. She replied.. They are on backorder. 2-3 weeks.

This morning I logged in to their Chat again.. told them I worked for Google and that I was logging this chat. They immediately said they are on backorder.

wtf Sprint? No wonder you lost 350,000 subscribers this year. It's now 350,001.

---------- Post added at 09:24 AM ---------- Previous post was at 09:19 AM ----------

Just got the order confirmation.. notice the TBD

Estimated shipping date: TBD

Items ordered

Quantity	Item number	Item description

1	CZ2102LWR	LTEGSM REMOVABLE 3FF USIM
[Nexus 5 Q&A, Help & Troubleshooting] sigabrt:
Leave the last digit off the number from the back of the phone. That is the only way activation would work for me. It's also what the guy at the Sprint store recommended.
[Nexus 5 Q&A, Help & Troubleshooting] ix3u:
Activated my 32gb (white) with no problems. Started with the online activation, the used the chat. Other than the waiting for the update to install and reboot before getting off of chat (the guy wanted me to call the number to verify service worked) it probably took 5 minutes.
[Nexus 5 Q&A, Help & Troubleshooting] mjs2011:
How late is sprint chat open?
[Nexus 5 Q&A, Help & Troubleshooting] ix3u:
24/7 I think
[Nexus 5 Q&A, Help & Troubleshooting] busbeepbeep:
Sprint really pissing me off. I chatted and "ordered" a UICC card on Monday. I logged in today to check status, the order number works, but the status is blank. Started a chat to ask about, was told that order was never fully submitted, and they can't do it because I need to get that item from a store. Two days of waiting on nothing. Ready to get activate my straight talk sim and never look back. Damn SERO account...hard to give it up at the price, but Sprint is wearing me out.
[Nexus 5 Q&A, Help & Troubleshooting] nttdemented:
Is anyone that activated seeing 3G or LTE data while on a call?
[Nexus 5 Q&A, Help & Troubleshooting] angus242:
Got my 32GB white from Google Tuesday. Turned it on, got wifi, did update and restored my apps.

Got my SIM from Sprint today. Turned phone off, inserted SIM, turned on. Activated online, sent to chat. Rep could not activate it. I did keep off last digit off IMEI. Went to Sprint store. Ended up doing a hard reset with SIM inserted. Got it done that way. Got LTE during calls no problem.

FYI, you can update PRL. Go to Settings/Wireless&Networks/More/Mobile networks/Carrier Settings
[Nexus 5 Q&A, Help & Troubleshooting] nttdemented:
Hmmm... Seems like the SIM card that they gave me does not allow me to run LTE or any data for that matter while on a call. They gave me a previously used Sim card as they couldn't add a new one to my account. I have no idea what phone it came from.
[Nexus 5 Q&A, Help & Troubleshooting] angus242:
Part number on the card I got is SIMGLW206R. Description is SIMCARD LTEGSM 3FF USIM REMOV
[Nexus 5 Q&A, Help & Troubleshooting] busbeepbeep:
Here's all the info for the card we need. My local sprint store said they don't have them but they expect to on Friday.

Sprint SKU: CZ2102LWR

Part Number: SIMGLW206R

UPC:	760492013536
[Nexus 5 Q&A, Help & Troubleshooting] nttdemented:
Just popped out my sim tray and thats the same card I have. The mobile activation window when I hard reset the phone and rebooted with the card inside (the sprint rep had already added both the N5 and the sim card to my account and removed my GS3) had taken like 15 minutes and it wouldn't stop. I hit cancel and skip and I had full bars and LTE, working data working calls but data dropped during calls.

Any suggestions? Hard reset and try again? Chat it up with another rep?
[Nexus 5 Q&A, Help & Troubleshooting] angus242:
Make sure Mobile network settings/Network Mode is set to LTE. Mine changed to Global at some point.

I, too, was stuck at the mobile activation window. I know the Sprint guy hit skip as well but not sure if he did anything between that and setting to LTE.
[Nexus 5 Q&A, Help & Troubleshooting] nttdemented:
Alright let me try that.

EDIT: Yup, was set to Global, set to LTE, called voicemail, data dropped. Rebooted, checked and it was still set to LTE, called to voicemail and data dropped again. :\ Gonna try a hard reset and re activation again to see what happens. All my data is still being transfered to my SDcard on the GS3 to transfer it to my PC and then to the N5 so I got a few long minutes to kill.

EDIT2: Did a hard reset, still not getting LTE during a call. Question, does the 3G work during a call as well or just LTE? I'm on the queue with worldwide support chat to start asking questions.
[Nexus 5 Q&A, Help & Troubleshooting] schreibman:
FWIW

FWIW UPS brought me my new 16GB, Sprint store laughed when I asked if they had any SIMS, Toll Free support said "They are now back ordered" and I'd get it about November 12th.

If anyone knows of/ hears of a sprint store in North Texas with SIMs in stock, let me know!
[Nexus 5 Q&A, Help & Troubleshooting] nttdemented:
On an unrelated note did anyone notice that the Google Play Music has a free Pearl Jam Live at Toronto 9/11/11 album? Its the only thing in my library for my main Google account from my company's Google Apps for Business.

---------- Post added at 11:20 PM ---------- Previous post was at 11:18 PM ----------

Just use your store locator and start calling every nearby Sprint store and don't mention the Nexus 5, ask if they have the standard sized SIM cards in stock. As soon as you find one ask the rep his name, give him yours and tell him you're going out there to have it activated. That's what I did and when I showed them the Nexus 5 I just said, trust me, add that SIM to my account, they used their barcode scanner to scan the IMEI on the back of the phone, added the SIM card and I was activated. Still working on my little data issue during a call but I got in and out in about 30 minutes.

---------- Post added at 12:11 AM ---------- Previous post was at 11:20 PM ----------

Ok so I just got of the phone with a great tech rep. I started within WorldWide chat support and they ended up calling me up on my land line and forwarding my call to a tech from the WorldWide Tech Support division named John, ask for this man over chat and have him call you! He knows this phone pretty well!! We did an RTN on my phone to re-activate (code is *#*#72786#*#*) and I still had my issues.

He dove through the spec sheet on the phone to confirm that yes the Nexus 5 can support simultaneous voice and LTE data (SVLTE), the caveat is that you need to be in a service area where you can get 3G voice and LTE data on separate bands. Unfortunately in my area both 3G and LTE run on the same 1,900mhz band so the phone can't do both services at the same time over the same band. If you're in an area where you can get either 800mhz 3G coverage while on 1,900mhz LTE or 1,900mhz 3G and 2,500mhz LTE you will get SVLTE working properly.

Unfortunately Puerto Rico's coverage is all on the 1,900mhz band with no upgrades planned for the next 6 months according to John so I'm screwed in this respect.

Question answered, I'm bumed that I'm stuck with just Wifi and 3G voice if I want to do both at the same time. I had grown accustomed to always having data anywhere with my GS3 especially while on a tech support call while using my hotspot to connect remotely to client's computers or servers from my laptop. Ce'st la vie. I really hope I can adjust to living without this feature.
[Nexus 5 Q&A, Help & Troubleshooting] imjimmy:
Hi Guys a quick question:

I just got my 16 GB black Nexus 5. I am upgrading from an EPIC (yes Galaxy S1 with a keyboard - I know it's old). The old Epic phone doesn't have any SIM. But I have received the SIM for activating LTE on Nexus 5 from Sprint.

- Can someone tell me whether the phone can be activated online OR will I need to go to the store given I am upgrading from an old NON-LTE phone? (I am also on Everything data 450 plan which Sprint doesn't offer any more). Like others, I loath going to the store.

Finally does anyone know whether Nexus 5 supports Sprint's 4G WiMax? I am in NYC, but Sprint's LTE is sporadic here. MY Epic used to be on 4G WiMax everytime, but I just wanted to know whether the Nexus 5 will be on 3G where 4G LTE doesn't work.

Thanks in advance.
[Nexus 5 Q&A, Help & Troubleshooting] sparhawk6:
No, the Nexus 5 does not support WiMax. WiMax has been discountinued by Sprint. No new phones will have it. All Wimax towers will soon be converted to LTE Band 41. Nexus 5 does support Band 41, but, as I said, Sprint has not yet done the conversion in all markets.
[Nexus 5 Q&A, Help & Troubleshooting] fromrussiawithl0ve:
If your phone stuck at Activation you should call Sprint and ask them to manually setup your activation. Thats what i did. Rep asked me to press certain numbers on the phone keypad (*#*# something like that) then i entered my phone number and another one from them and my phone activated after that. Call them don't wait.

BTW, does anyone know what is Global network setting and should i switch to LTE? With global I still have LTE icon but speeds are terrible it was like 2 mb down,
[Nexus 5 Q&A, Help & Troubleshooting] Raybdbomb:
I got sort of a dumb person on the phone, she didn't know how to manually setup my activation =\

I was able to put in the MEID (last digit dropped) and 20 char ICC ID for online activation, but then it says "To complete your activation, please click the chat icon on the top right of the page or make an appointment at a store near you."

I'll be going in the sprint store shortly.
[Nexus 5 Q&A, Help & Troubleshooting] jj14:
Chat (or calling Sprint customer care) will be faster. Some Sprint stores may have no clue about how to activate the N5 (the corporate stores in my area for example)
[Nexus 5 Q&A, Help & Troubleshooting] Raybdbomb:
Well, I went in and they said it would take a day for something or other to activate, so they will call me in a day.

I got an email that said there was a ESN/MEID/ICC ID Swap....

They also changed my plan, because my previous plan didn't exist anymore =\