[Verizon Samsung Galaxy S 4] oakley470:
Tried talking to Samsung to find out why those of us never receive updates to our software. Besides their chat being a joke as usual this is what i got:

Melina: I understand that you want to know why developer edition Galaxy S4 does not get updates like normal S4 . Is that correct?

Visitor: yes

Melina: Thank you for confirming.

Melina: May I know the model number of the device? To know the model number of the device, please tap on Home>> Applications>> Settings>>More tab>> About Device/About phone. It generally starts with SCH or SGH or SPH or GT.

Visitor: sch-i545

Melina: Thank you for the model number.

Melina: May I know your device base band version? You can find it in Applications>>Settings>>About Device/ About Phone.

Visitor: i545oyuamdk

Melina: Thank you for the information.

Melina: May I place you on hold for 2 minutes, while I gather the information on your request?

Visitor: yes

Melina: Thank you.

Melina: Thank you for waiting. I appreciate your time and patience.

Melina: I should inform you that your device has an update to Android 4.3 Jelly Bean through OTA( Over The Air) . OTA updates are pushed by the carrier. You need to contact your carrier and request them to push the update on your device.

Melina: You can contact Verizon support at 1-888-466-4646.

Click here to reach them online.

Melina: http://www.samsung.com/us/support/faq/FAQ00053701/63350/SCH-I545ZKDVZW

Melina: Please click on the above link to view how to update your device to Android 4.3 and information about the update.

Melina: Are you able to open the above link?

Visitor: yes i realize that this has this update which is why i am asking why i do not recieve it. YOu also pushed out 2 other OTA updates prior to this that only the consumer edition galaxy s4 got, the developer edition does not ever get them. The link you sent is for the update all galaxy s4 should be receiving but as if stated, noone who owns a developer edition gets these.

Melina: I understand your concern.

Melina: I should inform you that OTA updates are released by the carrier and not by Samsung. They push the update in batches by selecting devices randomly. You can contact them and request to push the update.

Visitor: i have contacted verizon before in regards to the previous updates not being installed. THey have informed me that you, samsung, does not release any of these updates for the developer edition, the updates you give to verizon are only good for the consumer edition. SO yes my question still stands why are there no updates for this version of the phone. Im sorry if you do not have an answer for this question please direct me to someone who does

Melina: I'm sorry for the delay. I'll be right with you.

Melina: I am sorry for the delay.

Melina: I should inform you that Kies software updates are provided by Samsung and OTA updates are provided by carrier. However I should inform you that boot loader of developers edition devices are by default unlocked and these phones are meant to install third party software on their devices thus Samsusng does not specifically provide software update. I request you to contact our higher level of chat support to know more information about the same.

Melina: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

So yes essentially they are never going to update the dev edition galaxy s4 from the current build. And as we know installing the consumer edition software is no good for our phone. So glad i spent $650 on a phone that will never receive updates.