yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] finalrequiem:
It LOOKS like the black device fulfillments are trickling in, as devices become available, instead of just holding everyone's until an entire batch comes in. It looks like those of us who ordered on the 31st and 1st are inching ever so close to getting our orders. Someone who knows more about logistics would have to chime in on the likelihood of that being what's actually happening though.
[Nexus 5 General] udimars30:
I've made my acc. so how do I see??

PSA: mine is still pending
[Nexus 5 General] ecdy:
This morning (day after receipt) the Google Play Store has changed from 2-3 week delivery to "Leaves warehouse by November 22, 2013." Well, it certainly did that. Or maybe I'll get another one?
[Nexus 5 General] dehsA:
Me. Ordered about half hour after it appeared in the Play Store. :mad:
[Nexus 5 General] lwfb:
This is why I love MyUPS.

I'm one of the subscription members and I have all my packages upgraded for a $3.50 fee. This morning I noticed a charge from UPS for $3.50 and I wasn't expecting a package (since everything is still pending from Google) and lo and behold I see the package on my Shipping Planner.

Still no confirmation from Google, but at this point I'm more confident in UPS.

Shipping label was created this morning and it's still processing through that stage, but it's more progress than I've got in over a week.

Estimated delivery is Tuesday, a week after my original ship by date.

I know my order would've been stuck in perpetual no man's land if I hadn't contacted support multiple times because they weren't aware of the problem. Since I've made them aware, apparently someone actually got things moving correctly.

It's not over until it's on my doorstep though... Here's hoping nothing crazy happens between now and then.
[Nexus 5 General] pens87pgh:
If you have your MyUPS account setup, you're done. Just keep watching your email - you'll get an email from "MyUPS" of a Package Ship Notification. This is generally much earlier notice than a regular UPS shipment notice or anything you'd get from Google. and like Iwfb said above, you can auto upgrade all packages that are being sent to your address.
[Nexus 5 General] kingpinJK:
i hope so :)
[Nexus 5 General] m3lover1:
Can't wait till I get it in my hands! First unlock bootloader and then root!
[Nexus 5 General] mldiroff:
I got this change, too, except no other email confirmation, etc. I called Google just to make sure and the rep confirmed the status. Everything is processing due to 'low quantity'.
[Nexus 5 General] juni0rz:
So I placed my first order on the 2nd then canceled and replaced for a white one yesterday and got a tracking number today!
[Nexus 5 General] Bxsteez:
You pay 3.50 for all your packages to be upgraded? What do you mean? Like it upgrades from Ground to 2-day? That sounds fantastic! If i could do that.
[Nexus 5 General] jojo4747:
I wonder why Google made so many white ones
[Nexus 5 General] lwfb:
For $3.50 all my packages are upgraded to UPS Ground delivery (not the same as Ground shipping). I get confirmed two hour delivery windows and I can redirect packages to wherever I want. Also, upgrading the package guarantees delivery on that date.

The biggest reason I do it though is because some shippers like to use UPS for processing but then have it handed off to the USPS for delivery, these are either UPS Mail Innovations or UPS SurePost shipments... The USPS is ridiculously inconsistent in my neighborhood and a lot of my packages end up back at the Post Office without me getting any sort of notice.

So for $3.50 I can avoid the USPS for delivery in certain circumstances because it automatically converts those Mail Innovations and SurePost packages into regular UPS Ground.

For this particular package, UPS is the courier all the way through, so there really isn't much benefit to having it upgraded. But I did know that a shipping label was created because I saw the $3.50 charge this morning and I wasn't expecting a package. Without that, I wouldn't have noticed until either Google or UPS sent out an email after it had been processed. So in this case, it was worth the $3.50 for that information first thing this morning, considering all of the misinformation I've been dealing with over the last few days!
[Nexus 5 General] Valerianus:
My Nexus 5 isn't schedule to leave the warehouse till 11/26. Bummer.
[Nexus 5 General] Incredible_Culp:
Just like some people already stated, mine "2-3" week changed to "Leaves warehouse 11/22"

When I ordered (Nov. 1st) it said itll leave in 2-3 weeks, which the 11/22 mark is the 3rd week, ha.

No activity on my card, though. And when I go to "my orders" on the play store, my phone (Black 32gb) is still pending transaction.

So I'm sure Google will take my money when the phone ships. I dont have a hold or anything. I called my bank just to make sure if there was or not.

I signed up for MyUPS as recommended (thanks for that). :good:

I do hope my order ships sooner, though. If the phone does indeed ship the 22nd, that'll mean ill (HOPEFULLY) get it the following monday or tuesday (i picked 2-day shipping) because Thanksgiving break starts that Wednesday, and i have my device shipped at my school. I dont wanna wait and pick it up that next monday when i come back to campus! Thanksgiving is gonna suck knowing the phone is at the college waiting for me LOL

My Slim Armor black case and full body Xtremeguard protectors came in today as well, now just need my n5 to complete the set up :)

on a side note, I hope I wont be another person who gets robbed by UPS - thats what im more worried about now. I order tons of expensive (go fast) car parts (lol), and havent had any trouble with UPS or USPS with my packages. Hoping this order is nothing different.
[Nexus 5 General] miketoasty:
Well just ordered mine last night (Night of 11/7). Got a receipt for the purchase, they put the temp purchase through, sadly I am seeing "Leaves warehouse on 12/3/13". Guess I will be waiting a while, bummer. Black 32GB Nexus 5.
[Nexus 5 General] finalrequiem:
You're the only other person I've seen in my area on here, but we ordered the same device on the same day. It seems like Google is shipping orders on the 32 GB black N5 as they get them available to ship, instead of waiting for entire batches to come in, which could be good, if you're at the front of the list, or bad, if you're at the end.

TL;DR - Who the hell knows? *shrug*
[Nexus 5 General] Incredible_Culp:
Nice! You are, too, the only person ive seen in my area out of the years ive been on XDA.. Nice to see :)

But yea, i think youre right.. It does makes sense.

Hopefully we're at the top :fingers-crossed:

Oklahoma has been good with my packages, ship dates on UPS and USPS have been accurate. and no damages whatsoever. Kinda glad im not in Cali with all those people gettin robbed, and their packages sent somewhere else.. Lets hope i didnt jynx myself lol :fingers-crossed::eek:
[Nexus 5 General] kwurky:
Posting my experience just for the record.

Ordered one 32GB black and one 32GB white N5 on Oct 31, 2013 8PM PDT.

Initial order confirmation stated 3-4 weeks.

I got shipping confirmation on Nov 4. Shipping notice email was formatted in a way that I thought the black N5 wasn't part of the package because it said 2-3 weeks next to it.

On Nov 7 receive package and low and behold both white and black are there. Very good surprise. Job well done Google!
[Nexus 5 General] finalrequiem:
I can confirm, now, what a lot of others have said- Google's "shipping specialists" are even less help than the tier 1 CSRs. Total waste of time.
[Nexus 5 General] planet_x69:
Ordered N5 32GB White on the 5th, was told 2-3 week to ship. Received email from UPS saying it would arrive Thursday the 7th and it did... Was very pleasantly surprised.

Activated it on Sprint last night at the Sprint corp store in my area in less than 5 minutes after they completed all the provisioning on the computer. Was simple clean process. We were the 2nd one the guy had done and he was seeing that Sprint had enabled all sorts of new provisioning items to make it much easier for him.
[Nexus 5 General] Pard0ned:
Mine got here (Northern Ireland) today. Only two days of a wait, from purchase to delivery. It arrived while I was in work too, that was an excruciatingly long wait! Brilliant phone though! Best I've had yet! Don't miss the s4.
[Nexus 5 General] Soldier 2.0:
I don't miss my s4 either.
[Nexus 5 General] CountKrzysztof:
I ordered my 16GB black N5 at 1:15 pm PDT on the 31st. Google's website said "leaves warehouse by November 8th", but I got my shipping confirmation around noon on Nov. 3rd, and it is on the truck for delivery today! Time is going by excruciatingly slow now...

Luckily UPS usually delivers to my house between 11am-1pm so it won't be too much longer :)
[Nexus 5 General] rojocapo:
Ordered a 32 GB White on Nov 2nd. Card transaction declined on th 5th due to AMEX fraud protection. Took care of AMEX security and the phone was shipped to Florida on the 7th.

EDIT: UPS ETA for this delivery is next Monday which is a holiday. I wonder if they will try to deliver to a business address when most offices are closed and nobody is there to receive the package and sign for it.
[Nexus 5 General] EnDSK:
Pardon me if this is a noob question

I have been seeing a lot of you posting about "hold" on credit/debit cards

What is that? And how do you confirm whether it is present or not?
[Nexus 5 General] silentdoh:
A hold is when another company makes your bank set aside a certain amount of money so that you can't use it, they're temporary, but are mostly used to validate your account and make sure it can draw the amount of money it needs when it needs to, they're pretty common, at least in the US.

As for me, 16GB Black, ordered Nov 1, still on 2-3 weeks before it leaves the warehouse, still pending, shipping to CT
[Nexus 5 General] EnDSK:
Thanks

So if there is a hold on my credit card it means my order hasn't shipped yet right?

How do I check if there is a hold? Will Google Wallet give me that information?

I also ordered 16 GB black on Nov 1. At first it said 3-4 weeks when I ordered and gave me 11/26 as the shipping date. The date is the same but time has dropped to 2-3 weeks. Shipping to Chandler, AZ.
[Nexus 5 General] dicecuber:
my 16gb black that I ordered on Tuesday November 5th, is scheduled to be delivered to me on Wednesday November 13th. Is UPS on transit during weekends? That is pretty fast I was expecting my order to come in a few weeks
[Nexus 5 General] derukun:
Damnit, I did the same thing but haven't gotten anything from google yet. still says "Leaving warehouse 11/26". Bs
[Nexus 5 General] CountKrzysztof:
Packages move through the UPS hubs and whatnot on the weekends, but they don't deliver unless you pay extra for Saturday delivery when the shipping label is created.
[Nexus 5 General] spectrematrix:
out for delivery

WOOOOOOOOOOOOOOHOOOOO . Almost here. I will post when I receive. I ordered the first day, about 4 hours in. USA.
[Nexus 5 General] finalrequiem:
Which device configuration did you order?
[Nexus 5 General] spectrematrix:
Black, 32gb
[Nexus 5 General] juni0rz:
Can't wait any longer
[Nexus 5 General] finalrequiem:
I swear to God, I think LG is sending the black 32GB to Google, one at a time. SMH.
[Nexus 5 General] dicecuber:
wow you are really lucky lol
[Nexus 5 General] bbedward:
I ordered the same thing 11/5 :eek: Hopefully they get on shipping mine :fingers-crossed:
[Nexus 5 General] juni0rz:
Only because I switched to the 32gb white or else I'd prolly still be waiting with the black one lol
[Nexus 5 General] finalrequiem:
When did you order your white one?
[Nexus 5 General] pens87pgh:
did you seriously order that on the 5th and have a shipping estimate for the 13th? is google drawing orders out of a hat or something? i guess ordering early doesn't mean squat.
[Nexus 5 General] juni0rz:
Yesterday around 10am
[Nexus 5 General] miketoasty:
They may have skipped over the first couple days as usually most of those orders are just people looking to stock up on them then sell them at higher prices. See the Nexus 4 launch from last year. I'm not saying I agree with this or that this is in fact what is happening, just my two cents on the matter.
[Nexus 5 General] finalrequiem:
I finally broke down and ordered one too, after it became apparent that a boat load of black 32s wasn't arriving on Google's doorstep anytime soon, even though I ordered on the 1st. I think I'm going to wait until Monday to cancel my first order, just in case, though. I'm a little paranoid that I waited just a little too late and I'll end up waiting even longer for a white one.
[Nexus 5 General] Leong428:
I ordered on 06/11 and today it shows "Dispatched from warehouse on 11/12/2013". Hope I get my black 32gb before then.
[Nexus 5 General] pens87pgh:
that wouldn't surprise me...although i really hope that isn't the case though. i'm still holding out hope that they magically get more stock in well before the 26th...
[Nexus 5 General] juni0rz:
Well if both end up shipping at least you get to see for yourself which color u want
[Nexus 5 General] tlopez1973:
OK order mine on October 31 12:11 PDT 3-5 shipping day and finally here
[Nexus 5 General] Tito2007:
Ordered Nov 5 [MENTION=1786974]1230[/MENTION] pm 32 white, paid two day shipping , got my phone yesterday Nov 7.
[Nexus 5 General] lwfb:
Well, even though my order is still "pending" on Google Play and in Wallet, apparently it's shipped out finally because UPS has it in transit.

Hopefully everyone else that was part of The Shafted starts seeing their orders going out soon.
[Nexus 5 General] Dogboy53:
I really hope so. I want my 16gb stormtrooper.
[Nexus 5 General] miketoasty:
You're telling me, mine isn't supposed to leave the warehouse until December 3rd, which isn't a huge deal other than the fact that I'm getting married the 7th and probably won't have a lot of time that week to be playing with my new toy. :p
[Nexus 5 General] RubiconJoey:
Which one did you order? I ordered the Black 16gig at 9am on the 5th as well. Googles pages shows mine is not supposed to leave the warehouse until 12/3. I didn't pay for 2 day shipping though. I did see a pending balance from Google in bank account this morning, which has given me a little hope. When I ordered it, they stated they wouldn't charge me until it shipped so I'm hoping the ship date on their page is wrong and I will be getting it soon. Anyone know if the pending balance is just a check to see if the money is there or if it's the real deal?

If not Call of Duty Ghost just came in the mail today, so I will be preoccupied for a while.
[Nexus 5 General] Dogboy53:
I also had a charge on my account after ordering but that went away after a few days of waiting. When it shows up again that means it should be shipping. The first charge is just to make sure you have enough money to pay for the device.
[Nexus 5 General] RubiconJoey:
Sweet it ships from KY! I live in KY, I may end up with two day shipping for free!
[Nexus 5 General] xxqbnxx:
I ordered Nov 4 black 16 gb took 2 days to get a "leaves warehouse 12 /3" i made a UPS account (thanks for the info!) I really hope I get it soon I am using my wife's old iPhone 3gs.
[Nexus 5 General] RubiconJoey:
I'm not really sure which one it is, I haven't checked my account since I ordered until today. So, I'm not sure if they have already checked my account or if this is the real deal. Did you notice if they were for different amounts? I know I have ordered some things and the retailer checked my account for a dollar, penny or some small amount like that just to make sure it was a real account.
[Nexus 5 General] Dogboy53:
My first charge the day I ordered was for the 388 or whatever the total is on Google wallet. That's the charge that disappeared in a few days. I haven't heard anything in terms of shipping yet even though I was a day one purchaser. My status is at "leaves warehouse on 11/22/13" still.

Sent from my AT&T Galaxy SIII running CM10.1 while I wait for my 16gb Nexus 5 stormtrooper
[Nexus 5 General] larry_walker:
awesome. glad to see your case is getting resolved. hopefully mine is right around the corner.

did you get a shipping confirmation with a tracking number, or did you get the tracking number from customer service?
[Nexus 5 General] RubiconJoey:
That does help me a little. It's been three days since I ordered. I should know come Monday then if its the real deal if the charge is still there.
[Nexus 5 General] Burrid:
Ordered mine 2nd november, and still no mail of shipping :(
[Nexus 5 General] spectrematrix:
I GOT IT !!!!!!

It is worth the wait :) unlock and rooting now.
[Nexus 5 General] lwfb:
As of right now, I haven't gotten any information from Google. No shipping confirmation, no tracking number, not even a change in my order status or a charge on my card.

I got my information straight from UPS this morning when I checked my My UPS account and saw that I had a package coming from Google that is going to be delivered on the 11th. At first it was just a label confirmation, but now it's actually in transit and will be here on Monday.
[Nexus 5 General] xxqbnxx:
Did you receive an email from ups?
[Nexus 5 General] abdel12345:
When did you order?
[Nexus 5 General] AndrasLOHF:
Now I think I'm getting the shaft from UPS. Phone was sent out for delivery this morning and it's 2 hours past the latest scheduled delivery time(UPS is usually pretty accurate in my area). I've gotten one package from UPS today that was left over from the driver not making his delivery time yesterday and my phone was not delivered with it. Le sigh
[Nexus 5 General] larry_walker:
i see. i just signed up for my ups. i guess i don't have anything pending yet, but i'm not sure where to look exactly.
[Nexus 5 General] lwfb:
I ordered at 1:04:26 PM CST on October 31... So 4 minutes after launch.

My original ship by date was on the 5th.

After a long and frustrating few days going back and forth with Google on the status of my order, they finally shipped it... 3 days late I might add.
[Nexus 5 General] kingpinJK:
Still no news from google. I know my Myups is working because a package I ordered from amazon just popped up.

how frustrating.
[Nexus 5 General] lwfb:
Go to the tracking tab and in the drop down menu select My UPS. From there you'll have to sign in again and it should bring up your delivery planner.

That's where I found I had a delivery from Google scheduled for Tuesday originally, but it's since been moved up to early delivery Monday by the end of the day.
[Nexus 5 General] abdel12345:
Ok. I was hoping you ordered on the same day as me beause then maybe i could expect mine as well. I ordered on 11/3 (a little late it took a while for me to convince my dad to let me get it since I haven had a phone since my last one broke 4 moths ago) and I saw other who ordered on the 4th and 5th and already got it and I/m still waiting for mine to even be shipped. I called google to ask about it and they said my order was backordered because of the low quantity of devices. I want to call them again and ask why others got theirs that ordered after me but im not sure if it would do any good. I was planning on trying to sound angry so maybe they would be bullied into shipping it faster but I couldn't bring myself to do it lol. I just asked nice and polite and basically accomplished nothing
[Nexus 5 General] miketoasty:
I don't know if you guys have looked recently but the Play Store is now showing 4 - 5 weeks delivery for both black devices. Ouch.
[Nexus 5 General] larry_walker:
thanks.

i'm assuming you never heard form the "shipping specialists"? i finally got an email that told me they were going to "thoroughly investigate" my case. i can't imagine i'll hear back from them anytime soon if it took days for them to tell me that.
[Nexus 5 General] LuBi:
I'm pretty sure the Amazon situation put it over the top.. Pretty crazy IMO.
[Nexus 5 General] lwfb:
Your assumption is correct... I got the same canned response from a specialist too.

Yesterday though, after being patient for two days, I decided enough was enough and demanded to be transferred to a supervisor or someone with tier 2 or 3 support. After 45 minutes on the phone with a supervisor, I got a guarantee that it would be flagged and pushed through due to it already being two days behind and the fact that my order was placed so early on.

Just like every other conversation I had with support, I expected this to be bs too. Apparently this woman wasn't messing around though because it was in UPS's hands early this morning.
[Nexus 5 General] larry_walker:
thanks for the info. i guess i'll be doing the same soon.
[Nexus 5 General] cssacropolis:
Whoa..play store says 4-5 weeks now for 32GB Black. I am not particularly impressed with how google is handling this but am I glad my status says leaves warehouse 11/22. If I were to order an N5 right now, I would have been detracted from purchasing it altogether..
[Nexus 5 General] pens87pgh:
dont bother - someone else in this thread from an earlier post tried that and posted their results...google basically says "they cannot disclose information on another customers order" you'll never get an answer, which we really do deserve.
[Nexus 5 General] kingpinJK:
I just did the same. The lady i spoke to, rachel, said all the supervisors are personally handling the cases that get escalated. I asked her about you, as a matter of fact, but she didn't handle yours.

they're also refunding my expedited shipping fee.
[Nexus 5 General] lwfb:
I spoke to a supervisor named Jamora. Regardless of who helped me though, they can't comment on other customer's orders.

They're also refunding my shipping too. I didn't ask them to, but I didn't say no when they offered.

I hope you get some resolution.
[Nexus 5 General] kingpinJK:
I just asked her if she helped another person in houston with the same problem, but she said no.

I think they're actually doing something about it, but it sucks that it seems they're not being proactive about it.
[Nexus 5 General] adma84:
Sorry, but what 'amazon situation'?

EDIT** Also, lost my pre-auth a second time! Man, I thought it was about to ship. I haven't seen anyone else that ordered 32GB Black on the 1st get theirs after 3AM EST get theirs either though...
[Nexus 5 General] lwfb:
I agree completely. I feel like if I wouldn't have called and emailed back and forth to bring up the issue, it never would've been resolved.

It does suck, customers shouldn't have to go through all this bs just to get clear information about their order.

If it wasn't for being a My UPS member, I'd still be wondering what's going on.

The issue is really with the Play Store. It doesn't give real time information nor does it ever seem to update.
[Nexus 5 General] LuBi:
The rumors were true, the N5 appeared on Amazon today.. But unexpectedly they were asking $500 for the Sprint 16GB in black off-contract. As news spread the wait on the Play Store went from dropping down to 2-3 weeks to shooting up and past anything we'd previously seen to 4-5 weeks! Considering how far off launch we are, I assume that could be referred to as the Amazon effect here. Now about 8+ hours later Amazon dropped the off-contract price $50 which brought it in line with Sprint & Best Buy. Still it's $100 premium over the Play Store and you're limited to 16GB.
[Nexus 5 General] miketoasty:
Your last sentence is basically what is forcing me to buy it through the Play Store. Although I do primarily use the cloud, I play a lot of games and now that they are getting to be literally GB's in size there is no way you could possibly get away with 16 GB and still game and have room for TiBu backups and TWRP/CWM backups. I could pick up my Nexus 5 from T-Mobile on the 20th but the 32GB is just way too compelling.

As much as it is killing me the price, size, and having it straight through Google is keeping me from cancelling my order.
[Nexus 5 General] Jposton:
Ordered mine today.
[Nexus 5 General] miketoasty:
Insane man, wish you the best of luck! Somewhat the same boat (12/3/13 ship date).
[Nexus 5 General] spectrematrix:
Mine said I had to wait a long time and it shipped anyway.