yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] foosion:
Ordered 9 minutes after sales started with 2 day air and got shipping email about an hour ago. The All orders page still shows "Leaves warehouse by November 5, 2013" and "pre-ordered" but clicking the info link shows "shipped" for both phones Got a tracking number, but shipping info is not available yet.
[Nexus 5 General] Vondis:
Ordered 2 black 32gb 4 minutes after launch with 2 day shipping. Woke up this morning to a tracking number email . I'm guessing it will be here Monday :)
[Nexus 5 General] BuzzFuzz:
ye looks like our country is not on the list :(
[Nexus 5 General] 2.0t03speed:
Woot ordered at 11:09 with 2 day shipping and woke up with a tracking email =D
[Nexus 5 General] tullnd:
Just to explain, how many physical devices does Google sell? Not many. How often do they face immense customer demand? Only briefly upon these introductions that occur a few times a year.

Their infrastructure on the play store is for digital transactions, not physical. The entire logistics setup is based on that model. They aren't Amazon. To build an infrastructure capable of handling the immense traffic they see on release date of Nexus devices(I was involved in the Nexus 4 launch day debacle) requires a HUGE amount of investment. Much less handling all the "real time" status updates that you are used to.

Basically, it wouldn't make ANY financial sense for Google to invest in a system that is comparable to the big name competition(amazon, newegg, etc...) because they just plain don't do enough regular physical device business. They don't. Not near enough.

I applaud Google for at least addressing the actual purchase experience issues that occurred on the N4 launch. It's been much smoother for each of the devices after that. However, the entire logistics of order processing and shipping for physical devices...I think they aren't doing terribly bad with. The entire point of these devices is to keep costs low, selling with minimal profit measures, sort of as "loss leaders" to promote the Google services which are the cornerstone of the company's profitability. So it makes no business sense to over invest in a logistics setup that is barely used except for a few brief weeks of the year.

It may be frustrating, but in reality, it's a million times better than it was last year and they seem to be beating their quoted days. I'm guessing they're even sandbagging most of the dates(based upon inventory actually being available) to give themselves some breathing room.
[Nexus 5 General] NBA Brawler:
Originally I ordered the 32GB Black model on 11/9/13 but I didn't feel like waiting for it so I cancelled it on the night of the 13th and ordered the 32GB White model on 11/14/13. Got my shipping notification the next morning. It was originally scheduled to be here tomorrow but I got lucky because they (UPS) changed it to early delivery today.
[Nexus 5 General] neoookami:
Ditto, ordered on the 2nd. Though this works out since I'll be out of town until Wednesday now.
[Nexus 5 General] jerrah:
same here but it hasnt gotten to my house yet even tho i live right next to the hub :(
[Nexus 5 General] LuBi:
Like I rhetorically stated, does it really need to be explained.. Regardless, I don't see either the need or benefit to white knight on Google's behalf here.. but to each their own. There is no acceptable excuse for the absent web functionality, their infrastructure is in place. You can continue to theorize platform analysis and estimate infrastructure costs but do yourself a favor and read my posts more clearly next time. All the answers to your guestimates are in this thread on one page or another. :good:
[Nexus 5 General] C7SS:
Got an email today, my 32GB black has been despatched. ...a week early.

It's no longer a birthday present, it's an EARLY birthday present.

Yay me...

Just ordered Nexus 5. Sorry Samsung, great phone but tooooo slow with updates.....
[Nexus 5 General] spacegirllost:
I went ahead and registered since I’ve been lurking about for the last (almost) week. Seeing progress in the orders has been a life-saver! Thanks to all! And I have to smile a bit since I keep seeing 32G black orders getting cancelled in favor of the white version… keep it coming! That means us still waiting on our 32G black orders will get them quicker! Well… in theory! ;)

Ordered: 32GB black, 11/11/13 @ 9am AZ

Still waiting on the 2nd charge.
[Nexus 5 General] stevew84:
These second charges you guys are talking about, is Google really taking out the total TWICE? Or is it just pending for a while, then actually deducted? Because in my case they'll be taking out a total of $1650 if they do in fact take the money out twice.
[Nexus 5 General] unknownbeing:
The first charge is just a hold, it gets dropped then they actually charge you when it's getting ready to ship
[Nexus 5 General] NBA Brawler:
Its pending for a while, then actually deducted.
[Nexus 5 General] stevew84:
Alright cool, thanks.
[Nexus 5 General] Citizen_Snips:
Just came in today!!!!! So far so amazing!! Well I'll catch you guys later, I'm not waiting anymore. See you around the rest of the forums.

.....You're going to love it. Extremely impressed with KitKat and this handset. *success kid pose*

Sent from my Nexus 5
[Nexus 5 General] wstout12:
Two Holds on my account

I have had two different holds on my account. The first when I ordered and it went away in a couple of days. I had one appear over the weekend, I hope this means some activity on shipping as my estimate has been Nov. 26
[Nexus 5 General] stevew84:
When did you buy? Did it say Leaving Warehouse Nov. 26th?
[Nexus 5 General] UberUrban:
Thanks a lot. For me, my final balance is definitely after being charged twice. I guess (from what you wrote) one charge should be reverted. But till now, neither have I received any email from Google, nor has any refund come through. I guess I'll call Google in a few days if nothing changes.

---------- Post added at 03:09 PM ---------- Previous post was at 03:06 PM ----------

Since this is the first time I've ordered from the play store, I'm not entirely sure. But looking at my bank statements, I've been charged twice. New Balance = Old balance - [Nexus 5 cost] x 2

Before they made the first charge, they charged me $2, which later got refunded. So with me this is what happened:

- day after placing order -

Google Withdraws $2

Google withdraws $418 (nexus 5 cost)

Google refunds $2

-several days later-

Google withdraws $418.

Really not sure whats going on,
[Nexus 5 General] wideasleep1:
Well it's not really Google but a subcontractor acting on Google's behalf. As long as they gave you order details that only Google would know you're fine.
[Nexus 5 General] Andronoob1:
On the way!

Ordered my 32gb black on Nov 6th at 5AM. Got my pre-authorization hold shortly after. I then got charged a second time on the 16th. I called today and spoke to a Google associate and our conversation went as written in the following email.

Hello _______,

Thank you for contacting Google!

According to our records, you have successfully completed your purchase.

Once you place an order, charges generally post to your credit/debit card within a few days. Though you'll immediately see an authorization for the hold of funds for your purchase, the charge won't be applied until your item has shipped.

Check your receipt in the Purchase History section of your account to see if your card has been charged or the exact date your credit/debit card was charged for your purchase.

Additionally, your order has been processed and given to the shipper where it is currently prepared to ship out. You will receive an email with a tracking number when the shipper has processed and begun delivery of the package.

Please feel free to respond to this email with any additional questions or concerns.

Thank you,

Ashley

Google

Hopefully i get more good news soon in the form of a google email with tracking info.
[Nexus 5 General] rockykoston:
Ordered same

I also ordered on Nov 7th and got the second pending charge (first one dropped off) over the weekend Nov 16th. I am hoping that my Nexus 5 ships before the actual Ship Date which is Dec 3rd.
[Nexus 5 General] spacegirllost:
!!!! I just checked for the third time today (yeah, I know :p) and there is a second “charge” showing as of today, 11/18. It hasn’t affected my balance yet but does show as pending/approved. Good news perhaps?? :fingers-crossed:

Ordered: 32GB black, 11/11/13 @ 9am AZ

Second charge: 11/18/13 @ 2:47pm
[Nexus 5 General] unknownbeing:
I ordered the 12th, hopefully I'll see a charge tonight! :fingers-crossed:
[Nexus 5 General] rboy28:
Damn it. Ordered 11.11 and I didn't got the first charge -.-

Should I ask the contact??
[Nexus 5 General] spacegirllost:
i didn't think i had one either for some time until i did some poking around online and found a section for pending charges. i never saw a change in my balance at all.
[Nexus 5 General] stevew84:
I have Chase bank, and I've never had a couple transaction for anything. It's either taken out immediately, or a couple days after the purchase, never one here and one there.
[Nexus 5 General] :
I don't get how I ordered November 2 and still no ship

Says November 26 but all of you already getting ship

I called and after a half hour conversation got the same info to just wait.
[Nexus 5 General] stevew84:
Me and you are in the exact same boat.
[Nexus 5 General] rockykoston:
After following some of these replies, I can see that those who order BLK Nexus 5 in UK, get it faster than the actual Date.

Also, the White versions are shipping quickly in both UK and US, well before their deadline date.

As for the BLK versions in the US, I believe, they are not shipping any quicker. We all just got to wait. As long as you can see an order in your PlayStore, you will get the phone on or before that date.
[Nexus 5 General] stevew84:
I ordered 2 of the 32g white ones, both receipts say leaving warehouse nov. 26th. Order status is still pending, but each phone has been deducted from my account. Leaving warehouse doesn't necessarily mean shipped, though. So I'm curious to see whats up, I really don't understand how Google is going through the same crap as last year with the Nexus 4.

I'm certain there will be a month long period or so where no devices are available. Just earlier the white 32g said "limit reached", but just now its back to "leaves warehouse nov. 26th".
[Nexus 5 General] masim8:
ordered in 17/11

shipment 11/12 i hope....
[Nexus 5 General] stevew84:
I sold my N4 last night to some like 80 year old dude and I assumed it was for his grandkid or something. Right when he saw the lock screen he was all "oh so you got 4.4 on here", I was like wtf alright haha. I'm back to my Galaxy S2 which all of a sudden has a dead spot on the touch screen (doesn't read touches), and it happens to be where the "send" button is while texting in portrait, and my "p" doesn't work unless I'm in landscape.
[Nexus 5 General] abdel12345:
Maybe Google is delaying the black ones because the white didn't sell too well and purposefully causing people to cancel their blacks and order white ones which is why they're shipping so much faster. :D I'm so bored of waiting that I'm coming up with stupid explanations for things ?
[Nexus 5 General] stevew84:
haha seriously, but the white one looks better, IMO. the glossy finish carries all the way over to the sides and then goes straight to the white. The black one is dull all around except for the glass face. My gf wanted a white G2, but TMO was giving me **** about upgrading (im a classic plan holder, refuse to pay migration fee for value plan). So she's going with the N5, I have a feeling she is gonna be pissed when she sees that only the pack is white...oops!
[Nexus 5 General] travblue:
Got my panda n5 today and I must say the phone is awesome, the wait was so worth it.
[Nexus 5 General] awolbrin:
Order today...

I want to order today 2 16Gb black.

Is there a chance I will get them before 10th December (MD, USA) ?

If I see it didn't ship until the 29 Nov. Is there a way to cancel and get all my money back?

Thanks!
[Nexus 5 General] abdel12345:
Well your buying it for her so tell her to deal with it lol.
[Nexus 5 General] wafermagnet:
Don't hold your breath. Of course there is a chance. But that is the most popular model and has been in and out of stock for weeks.
[Nexus 5 General] stevew84:
haha yea I know, not too worried about it. She was stuck on the G2 after her sister has the white model, so when she compares the two in person she will probably want to return it, oh well, as long as I get mine!
[Nexus 5 General] wafermagnet:
No. I ordered a week before you and didnt get the first charge for a long time.
[Nexus 5 General] stevew84:
Anyone here have Chase bank?
[Nexus 5 General] alexhendershott:
Just as an update I did NOT receive any shipping email today as I was told I would. I called again to see if there was any updates and they told me that everything with my order looks good, the Nexus 5 is on backorder and I should hopefully receive a shipping email within 2-3 weeks. Oh well, back to square one.
[Nexus 5 General] fourdigit:
What if I do?
[Nexus 5 General] athani:
Thanks for the update. I wonder why the Google rep lied to you yesterday!
[Nexus 5 General] alexhendershott:
Yeah, false hope if anything. Probably didn't intentionally "lie". If I don't receive mine this week though I am going to be out of town, across country when it arrives. More hassle to deal with.
[Nexus 5 General] abdel12345:
Lots of people said the nexus 5 is faster though the g2 has better battery life and other stuff so just tell her that
[Nexus 5 General] walehk10:
:good:sick of waiting for mines to actually show on my credit card. Today it showed as pending on my credit card but then Vanished still says pending on my google wallet page. Anyone else ordered the 16GB black on the 7th or nearby?Any updates if you got it or not or something like that
[Nexus 5 General] stevew84:
Curious if you already have a deduction BEFORE it says it's shipped.
[Nexus 5 General] framirezferrer:
Ordered a 16 GB black on the 5th at around 6:00 am EST, my bank account got hit that day with a pending charge till around the 11th. Second pending came up on Saturday. Only the post purchase email, nothing else. Wallet still pending and shipping date on 12/3.
[Nexus 5 General] sactownstar:
Ordered on 11/2, 16gb black. Have received varying responses from google support. After a quick look at my banks balance history, the first charge was on 11/4, then 11/5, and the last one was on 11/16, all say processing as the status. Gotta love BofA.
[Nexus 5 General] Angrymonster:
I have chase. 1st charge dropped off last week and got my 2nd pending charge this last Friday. It still says pending but it has taken from my available balance. Ordered 16gb white on 11/5 with a ship date of 12/3
[Nexus 5 General] X_N_:
Soooooo tempted in just cancelling order and buying a PS4 instead lol.
[Nexus 5 General] stevew84:
So the first pending was never taken from your available balance? Mine was which is confusing me.
[Nexus 5 General] Angrymonster:
My first charge took from my available balance and dropped off after a week or so. My available balance went back to normal until the 2nd pending charge hit.
[Nexus 5 General] JTkillah:
So.....second charge on Saturday and still no shipping or change on google play. I was hoping it would ship today but no luck
[Nexus 5 General] JaydinXavier:
Got my 2nd charge for a 16gb White ordered on 11/7 on Saturday,

Called today, was told I'd get an email from a "shipping specialist"

Got that back maybe 20 minutes later :

Hello ---,

Thank You for contacting Google. It was a pleasure speaking with you today.

I checked your account and saw that your card was charged but the order is still processing.Your Nexus 5 has not been shipped yet but should be on it's way within a day or two. You will receive an email with a tracking number so that you can track your package. Please keep in mind it will be at least 12 hours after we get the tracking number from UPS that you will be able to track it, but you will know it has left the warehouse and is on its way.

If you have any further questions or concerns, feel free to reply to this email or you can call at 855-83-NEXUS.

Thank you again for contacting Google.

Priscilla

Google Support Team
[Nexus 5 General] wafermagnet:
Its crazy how tech is priced so differently isnt it? The mobile tech is so much more expensive. When you look at the processing power in the PS4 and years of technology built into that thing. But in mobile, the N5 is considered a 'ridiculously good deal"
[Nexus 5 General] JTkillah:
So I think it is safe to assume if you were charged again on Saturday that your device has left and is on the way....wow I hope so
[Nexus 5 General] Darkendvoid88:
bwah google needs to hurry up and get me my g nex. :silly:
[Nexus 5 General] warmasice:
Update: Has what seems weeks of mis-information from Google support I received shipping confirmation yesterday.

So,..ordered 11/3, received shipping confirmation 11/18.

I may receive it today or tomorrow. Then time to sell the iPhone is the nexus has no defects.

To be honest, I think I'd really think twice about purchasing a nexus phone again.
[Nexus 5 General] sactownstar:
Color/storage?
[Nexus 5 General] kittymittens:
I wouldn't count on that
[Nexus 5 General] swahilli21:
On the phone with google right now, apparently mine shipped 12 hours ago, and he's trying to find out why I havent received a shipping confirmation email

its for a 32gb black ordered on nov 1 canadian playstore...hopefully I get a tracking number soon, fingers crossed :laugh:
[Nexus 5 General] kuba144:
My order from 2/11 just got canceled. Oh god I hate Google right now.
[Nexus 5 General] roflwaffles:
Just spoke with a Google rep regarding my order (ordered around 10pm PST on 11/3). I got a charge on Saturday like many of you.

My phone is indeed ready to ship and the email confirmation may take up to a day after the actual shipment to reach your mail. However there is an expected 2-10 day shipping period if you chose standard shipping.
[Nexus 5 General] justibasa:
I made the mistake of choosing standard shipping not knowing I had a choice. Really regret it now. It shipped on Thursday and the last update I got from UPS was Friday afternoon. Starting to worry a little bit. It better be here soon.
[Nexus 5 General] kittymittens:
I just called as well and spoke to an extremely nice CSR (I know right?) and he said there's a good probability my N5 will ship before 11/26.

Black 32gb

Ordered: 11/5
[Nexus 5 General] nyyankees1237:
I might cancel too and go for that PS4, whichever one gets 'in stock' faster I presume. Same price might as well.
[Nexus 5 General] swahilli21:
:( Yea I was in such a rush to order I just omitted that part...and got right to order now part! The CSR agent, said according my order confirmation email, says ships in 3-4 weeks...so he's like well you'll probably receive within that time frame! I was pulling my hair out at that point. But atleast I know its shipped and on my way...presumably...since i haven't received that shipping email and play account is pending...grr
[Nexus 5 General] Mikeonic:
Ordered my Nexus 5 on November 9th, got charged the 14th. Google put the money back into my bank the 16th. Bank thought it was fraud and put limitations on my card. Had to take an hour call to fix. Still waiting for the phone to be shipped. My case, chromebook, and protective skins have all shipped before the Nexus. This phone is worth the wait. <3

December 3rd, hurry up!
[Nexus 5 General] X_N_:
Yep. Matter of seeing which one is in stock first.
[Nexus 5 General] imablackhat:
Ordered a 32gb white 11/18 just now. Two day shipping. Got charged. Says leaves warehouse by 26th... Anyone got they'res sooner. The 32 white? That's the quickest one to get apparently
[Nexus 5 General] walehk10:
I heard a lot of people getting it really sooner. dont worry you'll get it most probably in this week..i have to wait for my confirmation sill thoo..i ordered my 16GB black 11 days ago..:o
[Nexus 5 General] duce102:
I ordered my white 32GB (2day shipping) last Wednesday (11/13) had it in my hands that Friday (11/15). I was really surprised because Google play said it wouldn't leave the warehouse till after thanksgiving.
[Nexus 5 General] imablackhat:
I hear people ordering early Nov for same model and haven't got it yet. Then others who ordered and got it quick recently. Is there a list? I hope its fair.. I ordered mine and said would leave warehouse before 26th..so I hope soon.
[Nexus 5 General] KAV1TY:
2nd Charge?

Ordered a White 16gb model on 11/6. Status is "Leaves warehouse on 12/3/13"

But, Just got my '2nd charge' or hold, Does anyone know what that could mean? :silly:
[Nexus 5 General] yooitschuck:
Phone is great mine just arrived today
[Nexus 5 General] imablackhat:
Which one did you order and when
[Nexus 5 General] waloshin:
Ordered a 16 GB Black on November 1st in Canada and I am still pending!
[Nexus 5 General] BoltActionWaffle:
32GB Black November 1st 1am, still pending.
[Nexus 5 General] ninjabearX:
32gb black shipped ordered nov 7 toronto canada woohoo
[Nexus 5 General] Wdustin1:
Seems like a lot of the November 1st orders got lost.
[Nexus 5 General] unknownbeing:
Anybody in the US who ordered a 32GB black on or after November 8th see a shipping notification?
[Nexus 5 General] CrazyTechnoBoy:
Ordered 32GB black on 11/12. Still haven't received any emails.
[Nexus 5 General] JohnG9056:
i ordered 32black on 11/9 still nothing
[Nexus 5 General] crzycrkr:
Received my 32gb black today that I ordered 11/2. Just finished unlocking and rooting and I love this thing. I apparently got very lucky. No noticeable light bleed at all. No dead or stuck pixels. No button rattling. My Glas.tr went on with no bubbles and my slim armor doesn't have the power button issue. Not sure how I got so lucky on this one. I did notice I had the two stickers sealing the box with the first one cut, so maybe I had a unit that was tested for QC
[Nexus 5 General] stevew84:
Damn so you purchased yesterday? Well you're using the canadian play store, which is different.
[Nexus 5 General] Andronoob1:
Just got my shipping email from Google. Should be here soon. So excited.

Ordered on Nov 6

32 GB black
[Nexus 5 General] unknownbeing:
What country?
[Nexus 5 General] cssacropolis:
Whaaaaaaaaaattttttt (Like Shawn from Psych). Just received email from Google that my order from 11/2 has shipped!! 32GB black ordered from NJ. Was charged on 16th on my cc and got the email now so I'd say about 1-2 day from the time they charge cc to getting the email.

Thanks to all of you for keeping me encouraged to refresh myUps and Google status LOL and I hope all of you get your phones before those terrible 3-4 week timelines. I was told it'd ship by 11/22 and got the shipping email tonight so Google is keeping up to their estimates for the most part even though they have terrible customer support.

3 words: I am stoked! :)
[Nexus 5 General] Andronoob1:
U.S.
[Nexus 5 General] sactownstar:
Thanks! Enjoy bud.
[Nexus 5 General] unknownbeing:
How does MyUPS work? I signed up but how will I know if it's shipped before I actually get a tracking number?
[Nexus 5 General] :
Just got the email, my Nexus 5 has shipped!

32GB Black

Order date: Nov 3, 2013 3:19:32 AM
[Nexus 5 General] neverett:
what an odd order time
[Nexus 5 General] cssacropolis:
Just got the email too! UPS tracking # is not active yet though.
[Nexus 5 General] b34tn1k:
Just got my email. My 16 and 32gb have shipped.
[Nexus 5 General] unknownbeing:
When did you order?
[Nexus 5 General] TheSharkzfan:
Has anyone who has gotten their emails ordered a 32 GB Black on/after Nov. 10th?
[Nexus 5 General] :
My sleep routine is just a little wonky :silly:

I had to use my better gadget loving senses to take the plunge on this one... now to sell my GS4 :victory:
[Nexus 5 General] droodski:
i don't see any activity regarding 16gb panda phones... i ordered 16gb white when it had the least shipping time out of the 4 options, but people ordering days after mine already got shipping ... Google = fail at tangible product fulfilling.
[Nexus 5 General] stevew84:
Damn alright.