yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] gloppe:
Indeed, worst experience I have ever had.

The customer service is absolutely horrendous. They blatantly lied to me twice. And only after 20 emails I had the proof they lied to me and actually fuc**** up and after that they said they would refunded my shipping fees. At least they say they will.

It's absolutely the worst thing I have ever experienced as a customer.

UPS and Google, both are the worst companies I have ever had to deal with.

Not only do they both just lie in your face, but they also both have the worst and most unorganized way of doing what they do. Complete amateurs.

Google is shipping orders that were placed way later, way before early orders, God knows why. UPS is creating an incredible mess with packages, besides stealing orders and loosing them, starting shipping not when they are supposed to but when it pleases them, after 4 days of sitting at UPS my package showed up all over the place, jumping as far as from Illinois to Richmond to completely disappearing and that several times.

After 2 times changing the delivery date and missing them, the third one was missed today.
[Nexus 5 General] amgpower63:
Exactly what I did except I cancelled the 16gb black one ordered on november 5th...I'm expecting to get the shipping notification tomorrow or monday
[Nexus 5 General] cca1990:
I ordered a 16GB Black on midday 11/2, expected ship date by 11/26. But so far I got my second pending-charge like two days ago on my debit card.
[Nexus 5 General] THEGAMEPLAY94:
they only charge your card when it ships or processed right? Because of that"s the case I've been charged but my ship date is 12/3
[Nexus 5 General] victormartinez78:
Success!!!

I received my phone this morning (after a slight delay, it was supposed to deliver yesterday) and holy titty sprinkles this thing is fast... I had a GS4 before this and it blows it out of the water without even turning a sweat. Loving every second of it, first nexus phone, I was about to bujy a N4 when they stopped selling them, so I decided to wait and get the N5... BEST DECISION I COULD HAVE TAKEN.. OK... here is the info on order and shipping. Ordered 11/11 at 7:05 PM CST delivered 11/15 at 12:21 PM White 32GB Originally ordered a Black 32 Gb on 11/2 at 1:00 AM, still showing as pending with a ship date of 11/26 going to wait over the weekend and if by monday I don't get a shipping notice I will cancel and try to get my hands on a XBONE or PS4 for my kids... have a good one guys... now off to root my phone... :):highfive::fingers-crossed::good::D:cool:
[Nexus 5 General] abdel12345:
I just got my second pending authentication charge too. Mine also says ships by November 26th but it's the white 16 gig version. Maybe the next batch is shipping soon and we can expect ours? Hopefully though I don't wanna get my hopes up for no reason and just be disappointed again
[Nexus 5 General] jahman42:
Got my new phone

Ordered on the 1st and received on the 15th. I got my black 32gig(er) really quickly as compared to what google said the suggested wait would take 4 to 5 weeks from time of purchased.

Ps. Updated the excel spreadsheet.

Sincerely, Jahman
[Nexus 5 General] JaydinXavier:
Been reading this for days now but have decided to post.

I ordered a 16gb white on 11/7 anyone with any luck on that date yet?
[Nexus 5 General] ggoomani:
I ordered on 31st 8pm.. it was indicating that it will ship by 22nd.. But arrived today.

Phone is great and as others described the power and volume buttons are not precision sized and has tiny bit of wiggle....other than that minor detail. It is a great build quality. With a black Diztronic TPU case slapped on, it looks almost like there is no case at all, but it has buttons that cover the ceramic ones underneath which helps to eliminate any rattling type of noise. Screen looks flawless and looks as good as my HTC One. I don't think I will miss the One at all. I did not like the soft as butter aluminum speaker grills on the black version. I could nick it with a finger nail and flake the coating off.
[Nexus 5 General] THEGAMEPLAY94:
32 black?
[Nexus 5 General] RED ZMAN:
Ordered my 32 gig black direct from Google on the 2nd. Was told it would ship on the 22nd. It shipped yesterday, will be here on Wednesday. Tracking is working.
[Nexus 5 General] sactownstar:
You give me hope Zman. Getting tired of checking my email just to find the latest ebay or amazon ad.
[Nexus 5 General] minimefg2:
Finally received my 32gig black that i order on nov 1,loving this phone.
[Nexus 5 General] sactownstar:
You lucky man, enjoy brother.
[Nexus 5 General] Lunatical:
Ordered a 32GB Black on Nov. 2 at 3:37 PM ET. Just received my shipping notification about 30 minutes ago at 1:11 AM. My Nexus 5 is scheduled to arrive on Tuesday.

Overall, I am satisfied with my Play Store experience. Google said that my order would ship on Nov. 22, so shipping it nearly a week early is awesome. I'm not saying that I was happy waiting for two weeks, but Google never made me any false promises. I don't really have any major complaints.
[Nexus 5 General] coldcrush390:
So I had ordered my Nexus 5 and to be quite honest in my personal opinion... I was very disappointed in the hardware.. I ended up trading my brand new nexus for a LG G2. The reason I said that was because I played a 1080p video straight from the phone and it played it with a ton of frame skipping. It lagged... it more than likely is a software issue but also it claimed to be 1080p screen and I saw a ton of lines on a white screen. I may have gotten a bad phone but I was really disappointed as I was in love with kit Kat. Oh well I love the knock on feature this G2 phone has.
[Nexus 5 General] varma111:
I ordered 16gb white on Nov 2nd around noon , I got shipping mail few hours back today.
[Nexus 5 General] Jperture:
Also ordered on Nov 2nd,11pm though and still no updates besides the ship on 11/22 status. But I've just picks up a Nexus 7 today. First android and liking it.

Hope this thing ships soon.
[Nexus 5 General] Djapatos:
So yea.. The 32gb White i ordered at 8pm got shipped at 1am, with delivery on Tuesday.. So 32gb White is the way to go all you impatient ppl.. Maybe Google has been following this thread and decided to delay the 16gb on purpose knowing we will cancel and order the 32gb so they can make $50 more lol :p and lol their plan is working
[Nexus 5 General] biggyt:
I am in the UK, I ordered a 32GB black on 4th November . I had a pending charge on my account almost straight away which went after a few days. I have just checked my bank account and the charge has come back! Hopefully this means my phone will ship soon!!
[Nexus 5 General] CraigGB:
can't check my account atm but this has put my hopes up as I ordered the same phone on the same day! :D
[Nexus 5 General] evilsonic665:
Same here, i hope this means that the inexplicably loathsome waiting process comes to end soon. Hope everyone gets their phone asap.
[Nexus 5 General] jerrah:
Grrr my phone is 5 mins away at the ups hub. But says it will be here Tuesday wtf, I bet if I try and get it they gonna say no
[Nexus 5 General] amgpower63:
Annnd I got my shipping notifications at 2am today....I wasted two weeks for nothing... :crying:
[Nexus 5 General] Allen3697:
Loving my phone. Started playing with it after I got back from work. Came a whole 10 days early !
[Nexus 5 General] PickleHead:
My phone finally shipped today! No email, nothing in My UPS, just changed on my order status to "Shipped" with a tracking number. It's estimated to arrive on Tuesday! (16 GB White ordered 11/1 2 AM EST)
[Nexus 5 General] Jperture:
Finally a real charge on my account, no other updates, shipped it to my friend's house so I can't use myUPS. :D

But still some good news I guess.
[Nexus 5 General] qarob:
Ordered a 16GB black on the evening of Nov. 3rd. The first pending transaction dropped off a while back, but I just got a new one. Still nothing on UPS My Choice, and the play store still says shipping on/by Nov 26th.

Hopefully something is happening! The power button just quit working on my original Motorola Droid, so I'm definitely due for an upgrade!
[Nexus 5 General] neverett:
16GB black ordered on Nov 3rd at 11AM MST

Just got notification that my card was charged
[Nexus 5 General] xxqbnxx:
16 GB Black Nov 4th Order. Pending charge on Credit Card. Hoping to receive email soon ! Looks like they got more in Stock. :good:
[Nexus 5 General] mvng:
Can I ask what country people are getting pending payments etc from? Thinking of trying my luck on the UK store after a load of issues with dead pixels from a private seller...
[Nexus 5 General] BoltActionWaffle:
Well.... I just got an email saying that my Ordered was declined... God dammit.
[Nexus 5 General] qarob:
I'm in the USA.
[Nexus 5 General] UnusualSuspect:
Ordered a black 32 on 4Nov, just saw the 2nd charge hit my bank acct. Things are starting to move.
[Nexus 5 General] neverett:
whoops...
[Nexus 5 General] SithL0rd:
32gb Black Nov 5 0830

Charge just hit my card.

Woo? :)
[Nexus 5 General] Steve - O:
Would tell us where you're located?
[Nexus 5 General] DerpAlert:
I've been following this post for a while now without an account like others. Decided to make an account when I got something to post about. Anyways this morning I got charged for my Nexus 5. I ordered a Black 32gb on November 2nd. I'll keep you guys updated on any further news.
[Nexus 5 General] unknownbeing:
An actual charge or a hold?
[Nexus 5 General] SithL0rd:
Memphis, TN
[Nexus 5 General] neverett:
mine is pending...always take a day or two for any transaction to from pending to posted
[Nexus 5 General] xxqbnxx:
USA South Florida
[Nexus 5 General] Jperture:
Ordered Nov 2, 11PM. Brooklyn, NYC. 2nd charge hit an hour or so ago.
[Nexus 5 General] jbrinkley:
I ordered on the 1st. With a ship date of nov 22nd.

The second pending happened day before yesterday. AMEX posted yesterday. Phone shipped last night. Florida arrival tuesday shipped from Louisville KY.

From label creation to first tracking event was like a full 24 hrs.

This was for a 32g black
[Nexus 5 General] olivier03:
Ordered 32G Black Nexus 5 on 11/4

Just got a second charge on my cc this morning :D

I'm in NY
[Nexus 5 General] unknownbeing:
What does the second charge mean? It's being prepared for shipping?
[Nexus 5 General] cca1990:
YAY! got my shipping email last night, expected delivery on Wednesday. And I still have the pending charge on mi debit card :P

16GB Black, ordered 11/2 to TX
[Nexus 5 General] Jishnu Sur™:
My order is the same with the same date of order. Please let me know when You receive the device, so that I can think my uncle in US received it too! :D
[Nexus 5 General] alexhendershott:
Charge just hit my account. http://i.imgur.com/driFnKR.png

Ordered Nov 5th, 11 AM EST Pittsburgh, PA. Black 16 GB.

Fingers crossed!
[Nexus 5 General] jbrinkley:
Will do
[Nexus 5 General] sactownstar:
Payment says processing but is now subtracted from my available balance, hopefully that means something.
[Nexus 5 General] Shaun--77:
pending charge has hit my account.

ordered 4th nov 32gb black in the UK:good:
[Nexus 5 General] Daps:
Question for you guys talking about 2nd pending charges.

Are you saying you had 1 pending charge and it dropped off and then they put a 2nd pending later because they're about to ship it or are you saying you have two pending charges at the same time on your card for $400+

If it's two pending at the same time since I'd be using my debit card I'm not cool with them holding up $800 at once. I'm used to ordering things in the past and having a pending drop off and it comes back and turn to a charge when the item is shipped
[Nexus 5 General] qarob:
Had one that dropped off, and now they put a 2nd on.
[Nexus 5 General] sactownstar:
The thing that's bothering me now, is I typo'd my address. It shows up on my wallet receipt as Strete instead of Street. Everything else such as city, country and zip code are correct.
[Nexus 5 General] unknownbeing:
I don't think that'll cause any problems, they're normally pretty good with typos
[Nexus 5 General] neverett:
UPS is smart enough to handle that...
[Nexus 5 General] helstonrampersad:
I must be really lucky I ordered mine in the first 6 minutes and got the fastest shipping available and got mine in two days from the release date
[Nexus 5 General] sactownstar:
Thats good news. Thanks.
[Nexus 5 General] mayhem1983:
Got mine yesterday got lucky order and got it in 2 days flat!
[Nexus 5 General] athani:
I'd ordered a 32GB Black on 6 Nov. Today, Google tried to charge my card so presumably the order was ready for shipment. However, the card payment was declined and I added a new card.

Email from a Google Wallet agent I spoke to says "I've reviewed your account and can confirm that you've successfully updated your credit card. We are now able to re-initiate your order in our system. This means that your order will ship according to the time frame that matches newly placed orders."

So it seems that I'm in the back of the queue :(
[Nexus 5 General] bl0cks:
Also seeing the 2nd charge. 32gb black ordered Nov. 4th to Texas.
[Nexus 5 General] the1onewolf:
More bacon.

http://www.phonearena.com/news/Picture-of-Nexus-5-on-Photobucket-pulled_id48887

:crying:
[Nexus 5 General] Exel:
This reminds me of the Nexus 4 shipping thread.

"ITS HAPPENING"
[Nexus 5 General] Exel:
omg.

Epic. :silly:
[Nexus 5 General] daddioj:
http://cs417831.vk.me/v417831386/9d53/BdEF3MQNmyM.jpg
[Nexus 5 General] daddioj:
lol I know I just returned the G2 now dying without a phone
[Nexus 5 General] icy_virtuoso6:
I know how you feel! I'm in the same boat as I just did the same with the Note 3!
[Nexus 5 General] wahid536:
I'm happy that everyone getting a new phone. I wish I had the money for it. Lucky yall
[Nexus 5 General] the1onewolf:
Waiting for this phone has been affecting my productivity.

:rolleyes:

First world problems.

,,,

Time to make some more coffee
[Nexus 5 General] mrallen81:
I can't wait to get my hands on my no, maybe I should sell my s4 first though lol:D
[Nexus 5 General] MaxCarnage:
I'm selling mine as soon as my N5 arrives.
[Nexus 5 General] twolfekc:
How about they just release it already so people don't have to keep making these useless attention seeking threads:)
[Nexus 5 General] Watcher07:
The entire internet is built on the backs of useless, attention seeking threads. Without them, we'd have....productivity. :eek:
[Nexus 5 General] twolfekc:
What is this productivity you speak of!?:sly::eek:
[Nexus 5 General] daddioj:
I returned the note 3 as well. that phone is garbage
[Nexus 5 General] andyroo54:
Lol happening train.

I just want the N10 :(
[Nexus 5 General] adil17:
Yeah is that a new kind of processor? :eek:
[Nexus 5 General] the1onewolf:
WRONG THREAD.

GET OUT OF HERE.

NEXUS 5 ONLY.

RAWRRRR

JK :)

So funny story.

Last year I bought a nexus 10 with a nexus 4 and my friend bought a nexus 10 about an hour after I did.

He got his nexus 10 a whole 2 weeks before I got my stuff.

:(
[Nexus 5 General] Watcher07:
That wasn't funny, that was an appropriate Halloween horror story. I can only imagine the holes I'll wear in the carpet if I get an N5 order in and have to wait 2 weeks.
[Nexus 5 General] raffstyle:
HI,

Placed an my order at 11:08am PDT..I received my email confirmation almost right away. its a 32GB white

Status: Leaves warehouse by November 5, 2013.

But when i click the "info" my status is PENDING...

Does everyone that still waiting for shipment got the same status like mine?

THANKS!
[Nexus 5 General] amaectpo:
Google Nexus 5 16 Gb

Who recieved notify with track number for 16 Gb version? meybe send now only 32 Gb?
[Nexus 5 General] intekmdma:
did you use regular shipping or 2-day shipping? i ordered after you and got my shipping information already, same config with 2 day shipping
[Nexus 5 General] KrazyAttack:
I ordered a white 16GB around 4pm central, it was the Nov 8th estimate when I ordered.

But the email said they don't charge you until it ships, yet I was charged already for my order. Does that mean maybe they got more in and I'm shipping soon or they just went ahead and charged immediately even though it specifically says in email not until shipped?
[Nexus 5 General] untalented893:
Did you pay with a debit card? Holds are processed differently for them. They will hold the funds as if the transaction went through right away. If you used a credit card it wouldn't show up until it shipped. Same with hotel rooms, they put a hold on the card for collateral and it will show up online right away if it's a debit card but for a credit card it will never show up unless they charge you for damages. It's a way to prevent overdrafts I assume.
[Nexus 5 General] italia0101:
All you guys who have shipped.. Are any of you in the UK
[Nexus 5 General] eman3316@optonline.net:
US here.
[Nexus 5 General] Exel:
US here as well.
[Nexus 5 General] KrazyAttack:
Haaa, yeah debit card for everything.

Damn, I had hoped it got a speed bump.
[Nexus 5 General] CDeviant:
MFW I realize you're totally correct and I'm going to have to wait till early December to get my phone.
[Nexus 5 General] amaectpo:
I pay with credit card... and Google charge money
[Nexus 5 General] untalented893:
If yours didn't ship then I don't have an answer for you. Perhaps your credit card company does it differently.
[Nexus 5 General] raffstyle:
I use the regular shipping,

I just check my bank account and its "authorization hold - Device" ( I dont know if i need to contact my bank, most likely i will tomorrow morning)

my status "PENDING" is this normal? or i have a problem with my order?

do status change from pending to processing to processed to shipped? :confused:
[Nexus 5 General] Exel:
It changes from Pending to Shipped once it's shipped.
[Nexus 5 General] Onismurai:
same here. I paid with my debit. Have e-mailed their CS already and they told me everything went fine. Got charged already, so I think we can expect the shipping soon.

Anyway, 2 days shipping or Groudn doesn't matter or affect shipping. The warehouse is in CA, me too, so Ground is enough for 2 days delivery or even one.
[Nexus 5 General] Exel:
The warehouse was not in CA the last time they shipped phones out.

It was in Kentucky.

The Mountain View, CA is Google's Headquarters, not necessarily where the phone is coming from.
[Nexus 5 General] Onismurai:
Really? Damn I thought it's in CA, so I got a regular shipping instead. :crying:. Just 4 bucks but thought I can save some for unnecessary fee.

May be I should sell my N4 during waiting time :rolleyes:.

If someone here have estimate shipping date Nov 8 but got shipping email already, please let me know. Many thanks :highfive:
[Nexus 5 General] paulsonc:
So a lot of the guys in the US have already received shipping information, 1 day turnaround there so I would expect for us in the UK shipping will go out today? Hope that's the case and we get then phone On Saturday!!
[Nexus 5 General] JiroK:
second pending charge nov 8th 16gb white
[Nexus 5 General] unknownbeing:
It's getting closer and closer to my order! I ordered on the 12th :fingers-crossed:
[Nexus 5 General] shanefl:
I've been watching this thread for about a week. Just registered to post because of recent progress on my order!

Purchased the black 32gb version at around 6:45pm Nov. 7th. The first pending charge was on my account for a week and dropped off for a couple of days. Just got a new one about an hour ago. Orig. ship date says Dec. 3rd, shipping to Florida.
[Nexus 5 General] Angrymonster:
I also just got a second pending charge. Ordered 16gb November 8th
[Nexus 5 General] Elad92:
Hey,

I have a friend who lives in NY and the his credit card's billing address is in NY, and I want him to send it to me in CA. Does anyone knows if the shipping address need to match the billing address when ordering the nexus?

Thanks
[Nexus 5 General] johnny15:
I'm also seeing a pending charge on my account. Ordered the black 32GB on Nov 3rd @ 9:30am. Nothing has changed on the play store or in My UPS, but still happy to see the pending charge.
[Nexus 5 General] ninjabearX:
Ordered the 32gb black Nov 7th

6:58pm

Hopes that I get lucky :laugh:
[Nexus 5 General] Daps:
Thanks. That makes sense but wanted to make sure. I'm going to get my son one and I think I'll get me one after Christmas and switch from AT&T to StraightTalk or try the Tmobile $30 prepaid
[Nexus 5 General] unknownbeing:
Does anybody know what the second charge mean? Have they actually charged anybody that ordered a 32gb black after November 2nd?
[Nexus 5 General] swahilli21:
I'm pretty sure, he can buy it for you...as a gift or something like that. But billing address has to match the card and shipping can be to anywhere! Good luck
[Nexus 5 General] JaydinXavier:
Just got charged again as well.

11/7 White 16gb
[Nexus 5 General] sabbotage:
I went and picked mine up there because it missed the truck for delivery somehow. I called and said I couldn't come before the customer area closed and he told me to just come in the side door. So that's what I did!
[Nexus 5 General] athani:
Frankly, nothing has to match anything else. The 3 addresses, i.e. shipping, billing and the actual billing address registered with your credit card issuer, can all be different.
[Nexus 5 General] SteveG12543:
Figured I'd check since some people are getting pending charges on orders placed close to my order date and BAM! Hopefully I get a shipping notification on Monday.

Almost forgot to add the important info.

- 32GB Black

- Ordered on Nov 8th @ 9:21AM

- Says "Leaves warehouse on 12/3/13"
[Nexus 5 General] daytontp:
Black Nexus 5 16GB - Ordered 11/2 at 10pm ET, to deliver to SC.

Google just made a pending charge against my card again. Nothing appears different in Google Play, Google Wallet or My UPS. Will update if I see more changes.
[Nexus 5 General] Elad92:
Thanks, I also think like that but wanted to be sure. I sent Google an email, will update with their answer. They already have cancelled my first order from 1 nov (problem with cc). Don't want another to be cancelled :)

I'm not sure about this. I'm not from the US, I'm from Israel and I ordered my first order on 1 Nov, a black 32GB, with a non-american cc. In the shipping address I wrote the address of whom I'm sending it to in the US, and also in the billing address, because you need to have a billing address inside the US to order it. So of course the billing address didn't match my cc because the real cc's billing address is in Israel.

Just got a mail from Google yesterday that they have cancelled my order because they couldn't verify some of the details (it really sucks getting this after 2 weeks of waiting :( ).

I think this is just luck, because my brother ordered the Nexus 4 just like this last year (same CC) and it all went well.
[Nexus 5 General] ryanX7:
Got charged for my phone today! Ordered Nov 2, for a black 32 GB Nexus.

Hopefully it will ship soon. I'm excited, finally!
[Nexus 5 General] hshshawn:
Nice what was your deliver by date?
[Nexus 5 General] noodles_:
I think I'm in the same boat as you. I placed my order Order date: Nov 6, 2013 9:14:53 PM EST. After reading your message. I checked my Amex and there is a new pending charge on my account from Google - Saturday, November 16	GOOGLE CHECKOUT SELLER

I just logged into Google Play and it still says "pending" with	"Leaves warehouse on" 12/3/13 - Texas, USA. I will post if something else changes.
[Nexus 5 General] whoismestas:
Ordered 32gb black on 11/6 with ship date of 12/3. Called my credit union today to see if they had seen any holds from google. Had one on the 13th and another posted today. Hopefully it comes soon although I won't be disappointed if it doesn't considering the estimated shipping date given when I ordered. Same should go for the rest of you impatient crack addicts
[Nexus 5 General] SteveG12543:
"Leaves warehouse on 12/3/13." I'll add that to my original post.
[Nexus 5 General] UnusualSuspect:
Judging from how many 2nd charges we're seeing, I think maybe a pallet full of black 32s showed up in Kentucky last nite. Expecting my tracking # today or tomorrow.

(I ordered on 4Nov and the Play store says "leaves warehouse on 11/26.")
[Nexus 5 General] unknownbeing:
Do we have any proof that the second charge means it's about to ship?