yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] abdel12345:
Did it ship without you knowing or did it tell you it shipped? I'm still holding on to the small hope that that will happen to me
[Nexus 5 General] miketoasty:
What version did you get? The white is still set to ship 11/20.
[Nexus 5 General] bluegizmo83:
For those who have had they're devices shipped so far and who paid by debt card, how long did it take Google to take the money out of your bank account?

When I first placed my order on Nov 1st Google put a hold on the money from my Wells Fargo account. The hold disappeared on Nov 5th. Then my phone finally shipped out on Nov 6th (should be here Tuesday the 12th) but Google still hasn't taken the money out of my account..... Hopefully they'll forget :laugh:
[Nexus 5 General] iamhacked:
It was just an immediate charge for me..
[Nexus 5 General] DroidDavi:
If the white 32 still shows 11/22 by my next pay day I might go with that and get one of those replacement backs
[Nexus 5 General] bluegizmo83:
Hmmmm, maybe I'll get lucky and they won't take my money LOL
[Nexus 5 General] kingpinJK:
don't bank on it.
[Nexus 5 General] gedster314:
I ordered my 32GB Black on 10/31 at 11:09 am PST. Claimed shipping date was 11/5. Still not shipped and showing pending. I called and they claim it shipped but do not have a tracking number nor was my credit card charged. I think the Google CSR just blew me off with any old answer to get me off the phone as fast as possible. I'm a little upset that people that order after me got their phones shipped early and my order is still in lala land.
[Nexus 5 General] :
Is it just me or the pending charge on CC keeps disappearing and reappearing ....
[Nexus 5 General] ryanX7:
Ordered my black 32 GB Nexus 5 on 11/2, says it will be shipped 11/22.

I hope to hear mine and others ship sooner!
[Nexus 5 General] gedster314:
I had a pending charge over the weekend but it disappeared on Monday.
[Nexus 5 General] iamhacked:
I originally ordered a 16GB black on November 2nd with a declined payment, but updated payment on the 4th. It baffles me that it still hasn't shipped 4 days later, but three reps that I talked to assured me my order is processing fine.

One thing is that these reps I talked to all seem very incompetent. They all took like 15 minutes just to get my account info and see what's wrong with my orders. Just got off the phone with another rep. He was struggling to give basic explanations like how Google Wallet and Play doesn't necessarily update quick enough, and that it's not shipping because of all the load of the initial launch. He was stuttering pretty hard and I just had to quickly end the call because of how terrible the support was.

Is there really anything I can do at this point? Will it be any better if I demand that I be escalated to a supervisor or something? I paid with a debit card and the charge seems to be an immediate charge, no hold or anything so I don't have enough money to consider buying a 2nd one to see if it ships quicker either.
[Nexus 5 General] larry_walker:
i'd call again and ask to talk to a supervisor. i don't think they can see anymore information, but it seems they can take a bit more action. and you should absolutely ask for your shipping fees to be waived at this point, if they don't bring it up themselves.

i was in the same situation (ordered at 2:03 PM EST on the 31st with a leaves warehouse date of the 5th), but i just got off the phone and the supervisor claimed that my order had just recently been handed off to UPS and i should receive a shipping confirmation within 24 hours (something a normal CSR would have been able to tell me). whether that's true is another story. but, another user said that the supervisor was able to flag the order and make sure that it was taken care of, and magically their phone was shipped within 24 hours after days of nothing.

someone said that businesses can only keep a charge pending for a certain number of days. my pending charge form the 31st also disappeared on the 5th.
[Nexus 5 General] gedster314:
Ditto here on the CSR. I would have rather spoke to a python script.
[Nexus 5 General] hy0uka:
Well, if you ordered it on 11/2, the site still said that it would ship in 3-4 weeks under the "add to cart" button and your order status says it will ship on 12/3 so I don't really see what you're complaining about here since it isn't anywhere near that date. Calling them won't solve anything since there really isn't a problem in the first place.
[Nexus 5 General] wafermagnet:
Anyone with a 12/3 ship date get it early? It seems like some with 11/22 got it early, but us december people may actually need to wait it out.
[Nexus 5 General] iamhacked:
I guess there isn't anything I can do. Meanwhile everyone else is getting their phones even though their estimate was 3-4 weeks away... sigh.
[Nexus 5 General] M4dRefluX:
I think anyone who ordered after the first got theirs early were those who ordered the white 32gb.

Other than that, very few that ordered the 16gb and black 32gb models after the 1st got theirs early.
[Nexus 5 General] :
Same. Ordered white 16gb on 11/2 and people ordered after probably got theirs. And on google play it shows leaves on 11/26. Not sure if that's different than leave by 11/26. Don't know if there's a chance that it will ship early.
[Nexus 5 General] lwfb:
I was in the same situation. Ordered 4 minutes after launch and they missed my Nov 5th ship by day with no explanation as to why. They couldn't locate my order or tell me what the hold up was. I persisted from CSR to CSR though and today I finally got my order shipped out.

About 15 phone calls from me, 5 from my wife and nearly 40 emails, and I eventually got three reps that actually helped get my order escalated, flagged, and pushed through.

I think it's ridiculous that any of that was necessary, but I was not happy about having no information and being flat out lied to for a week. Having a long email chain helped my case because the supervisor I finally got yesterday saw everything and couldn't believe the crap I've been through. She was as mad as I was about all of the false information and flat out lies I've been told, and she could see that I was polite the entire time... All I wanted was information and she felt bad for me. She took ownership and fixed it, bringing this ordeal to a close just over a week after I ordered.

At this time though, I still don't have shipping information from Google and it still shows pending, but UPS does in fact have my package and it's in transit for delivery on Monday. Being a My UPS subscriber was extremely beneficial in this case because that's where I was able to confirm the package and get my tracking number.

Don't give up, some people are willing to help. I honestly think that if I wouldn't have done anything, my order would still be in the black hole it's existed in since I placed the order immediately after launch. It sucks, but you have to keep at it and actually build a case for them to realize it's an issue that needs to be fixed.
[Nexus 5 General] simonb255:
Just ordered mine Google says it will leave the warehouse on 12/18 ?
[Nexus 5 General] lwfb:
You have a legitimate problem when you've not received any shipping information by 12/3, which is your ship by date. That's the only date they have to honor. They can't comment on other people's orders.

The people that have ship by dates of 11/5 and 11/8 that have not received shipping information and are still pending have legitimate problems.
[Nexus 5 General] bprochon:
Ordered mine 11/03 (32GB Black) and it is saying that it's pending and will ship 11/22. However, today I noticed that my device was bumped to the top of my Google orders (above more recently downloaded apps) and my account actually reflects the purchase
[Nexus 5 General] iamhacked:
My orders look like this:

The shipping estimate didn't change in two days now. Kinda bothers me that the status of my one order I'm actually getting is Declined, but reps told me everything is fine... :confused:
[Nexus 5 General] bprochon:
So when did everyone notice that their status changed from pending to complete? Has anyone received their phone while thy he status was still "pending"?
[Nexus 5 General] gedster314:
Just got off the phone with them. I love it, they admit that they put hold for the funds on my credit card but they say it did not ship because they have not billed my credit card yet. When I ask when they plan on getting around to billing my card, they have no idea or control when that happens. Surprise, all supervisors were in a meeting when I called. He did say that in cases like mine, missed shipments, he can put through a request for immediate shipment. Do I believe it will ship...no. I will call again tomorrow.

Boy keeping my S4 and buying the Ipad Air is looking better and better.
[Nexus 5 General] jojo4747:
Just got home and activated my nexus 5!!! No dead pixels and camera is stellar!!!
[Nexus 5 General] galaxys:
N5 Has landed today in Vegas! Awesome looking device!! Let the flashing start... :D

Ordered 11/31 3:30pm 16gb black
[Nexus 5 General] 7TimesCursed:
I called to RMA my phone today and got some good news.. Although the eta in the email was 3-4 weeks, the rep assured me that he received news about actual time being 3-5 days. Perhaps Google is restocking now
[Nexus 5 General] hello00:
welcome aboard captain
[Nexus 5 General] newbieandroid:
Ships by Nov. 8th.... Still pending called today and he informed me to email him tomorrow if it doesn't ship. He said he will speak to a shipping specialist if it isn't shipped. No idea what is going on with ny order.

The longer I wait the more I am tempted to cancel and keep my One.
[Nexus 5 General] DroidDavi:
Congrats bro i hope the next one to hit vegas is mine
[Nexus 5 General] fleabeard:
The 32GB White that I ordered yesterday just shipped, due Monday. Earlier today I cancelled the 32GB Black that I ordered on Sunday.
[Nexus 5 General] derukun:
What the hell, I ordered 32 GB white last night too and I haven't received any shipping notifs from google. Does google just not like Canada?
[Nexus 5 General] qckndrty:
Pretty well know that Google does not like Canada
[Nexus 5 General] fleabeard:
I ordered it yesterday at around noon eastern time.
[Nexus 5 General] Zeffir:
Just came to share my excitement! I ordered my Nexus 5 early morning of the 7th and it just shipped less than an hour ago! WOOT! :D

I was worried it was going to actually take 2-3 weeks. xD
[Nexus 5 General] cas8180:
Mine just came as well booting up now. Looks like there is 125mb update. Everyone else get this? So far no defects that I can tell. Ordered on launch day at 3pm ground shipping.
[Nexus 5 General] sanyokt4j:
Mine came in this morning, ordered 32gb white 2 hours after launch with nov.8th ship date, got the same update, made me wait another 10 min.
[Nexus 5 General] abdel12345:
What that's not fair. Where do you live? I ordered mine on the 3rd and they're still saying they're out of stock and it'll shipnas soon as more are available
[Nexus 5 General] ggoomani:
WTF! LOL Kudos to you for the great luck. But I am confused why my order from 10/31 8pm... is still showing "will ship by 11/22."

Does it matter what color or memory capacity you order?

I ordered Black 16gb.
[Nexus 5 General] CyberScopes:
Lol mines is apparently coming in a month.
[Nexus 5 General] gloppe:
Dude, I have ordered mine 4 hours after launch and it wasn't even shipped to UPS yet.
[Nexus 5 General] FiveOhFour:
Thanks that's what I figured, if stock were even that would tell me something but there's probably less whites made and there's no way to know so this is likely an exercise in futility on my part. Both of mine are scheduled to ship on the 8th and I ordered at 2pm. "
[Nexus 5 General] wideasleep1:
And don't forget to bring a towel!
[Nexus 5 General] FiveOhFour:
Sigh. I feel like an idiot now, I recall people running into this with their Nexus 7 orders too. Orders can't be cancelled from the moment they are placed due to "already being prepared for shipment".

Sent from my iPhone using
[Nexus 5 General] lskeys:
Ordered 1:08 P.M. Central Time. As soon as I got the twitter tweet about it being available. Email confirmation was within a minute. Paid the $13.99 for two days. Mine still says Pending. Kind of what happened to me last year. Now just waiting on the email about being on Level 3 from Google.
[Nexus 5 General] 1lazysheep:
no one's panicking. just anxious
[Nexus 5 General] Guzanni:
I ordered it this evening and I will receive my new Nexus 5 tomorrow afternoon :D
[Nexus 5 General] myorks1127:
Nice one bro
[Nexus 5 General] wvcadle:
That's a neat trick, because when you look in the Play store now, it says shipping is in 3-4 weeks.
[Nexus 5 General] FiveOhFour:
This evening when?
[Nexus 5 General] MasterGGM:
I just noticed most people who has 13.99 shipments were the most getting shipment confirmations. I am not saying everyone with 13.99 preferences got that treatment nor am I say no one with 9.99 preference received shipment notification.
[Nexus 5 General] bgaccord:
YOU LUCKY,What time you order
[Nexus 5 General] Guzanni:
Yeah, sorry. I live in The Netherlands and after the N5 was announced, two Dutch websites started to sell it. 16GB black, 399 euro's. I ordered it immediately and I got an e-mail that I would receive the N5 the next day, between 2 and 4 o'clock in the afternoon.
[Nexus 5 General] htowngator:
Plenty of people with 2-day ship don't have info yet.

I ordered mine literally one minute after it went live and with 13.99 ship... no message yet on shipping.

32gb black
[Nexus 5 General] Photin:
Pic of shipping email or bs
[Nexus 5 General] KamaloPSU:
Long Term Lurker second time poster. Ordered Today as they put up the Nexus 5. Ordered the N5 32GB at like 2:10PM, says it will leave warehouse by November 5th, but l made an error in judgement and also ordered a Chromecast so I hope that doesn't somehow slow up my order.
[Nexus 5 General] hlaalu:
Since this is the waiting room, anyone know if our new phones have an led for notifications? Haven't seen any info on that yet.
[Nexus 5 General] FiveOhFour:
Is there any point in calling the play store support to cancel my additional order or are they still unable to cancel orders and require you to refuse delivery? It's showing "pending" not anything else but it looks like they show pending right up until the moment they ship. Although the wording elsewhere says you can't cancel "after a order ships"
[Nexus 5 General] jphilippon:
Those aren't as hard to get your hands on. I'm sure they'll just throw it in no problem.
[Nexus 5 General] Guzanni:
In the attachment you can see a screenshot I made of my payment. You can see I paid 399 for the black N5 and 6 euro's shipping costs. When I press on 'track and trace', I can see that I will receive the phone tomorrow between 2 and 4 o'clock in the afternoon. I can make photo's and upload it for you if you want the ultimate prove :)
[Nexus 5 General] KamaloPSU:
Awesome Sauce! I feel like a kid waiting for Christmas!!! HAHA
[Nexus 5 General] AndrasLOHF:
Welp...finally out of the waiting room. UPS messed up shipping my phone to my house(loaded it on the wrong truck for delivery) and I wound up having to do a late same day will call to get it. Took the OTA, unlocked the bootloader, installed TWRP and Super SU, and am finalizing activating it with Sprint..... BOOSH!

I wish the best of luck and patience to any of the betrayed awaiting their devices.
[Nexus 5 General] ggoomani:
I kept spiraling down the rabbit hole by going several pages deep... and decided to throw the dice... and order another one... was going to order second for wife next month... But, since one or both order will still take 1 month to ship.. why the hell not.. Maybe it'll ship the next day. Google order process is baffling.

btw. used a different credit card and ship address to mix it up a bit.
[Nexus 5 General] Playboy_Justice:
Ordered the black 32gb version on Nov. 6, says it won't leave warehouse until the 26. They've already took the $436 out my account. I'm in NC.

I'm hoping for the best since this my first time ordering a device from Google.
[Nexus 5 General] galaxys:
Well it better be! Or I'll have my friend Bruno make Google an offer they can't refuse! :D
[Nexus 5 General] AlexWekell:
How realistic is the warehouse date vs the actual date some have gotten there's? Mine is due to leave Nov 26th
[Nexus 5 General] Poser:
Surprise... still no info :good:

but after several emails with play store, I got this in the ole inbox

say what you will about the googs logistical prowess... at least they still have a sense of humor.
[Nexus 5 General] Shibang:
Same for me. Ordered a few hours after you and it arrived in CA today via ground shipping. Had to wait for the OTA update when booted up. I've got mine unlocked and rooted. :good:
[Nexus 5 General] bricky23:
Ordered black 32gb. It said 11/22. Then on Nov. 7 ordered white 32gb it said 11/22. so I canceled black one. Had to try 5 times, but it finally let me. Then today, saw that there were some on swappa.com for $450 about the same price as from play store with tax and shipping. So tried to cancel my white one to buy off of swappa. But it won't let me cancel. Says it is being processed for shipping. Maybe I will have it soon?
[Nexus 5 General] oldmanz312:
How long does it take normally for google to release the hold on out money after we have cancelled the order? I cancelled my 32GB black yesterday, and no changes so far ...
[Nexus 5 General] TonyTurboII:
How does that work if you have an issue with the phone?
[Nexus 5 General] 1stx2:
Ugh. Ordered mine on the 5th and saying 11/26 ship date. Me thinks Google is pulling orders out of a hat at random.
[Nexus 5 General] FatalityBoyZahy:
The seller provided me with a copy of the packing slip so I could do a warranty transfer with Google. :)
[Nexus 5 General] TonyTurboII:
Would you do that before you have an issue with the phone, or only if something arises?

I'm also thinking about getting one on swappa, but I'm worried it might have a defect and need to be exchanged immediately,
[Nexus 5 General] FatalityBoyZahy:
Well I made sure the seller provided me with everything before I made the purchase. Once you transfer the warranty, its just like you bought the device.
[Nexus 5 General] Poser:
I am huge fan of swappa...

but I refuse to buy a device on the secondary market... it only servers to encourages people to purchase bulk at launch to make a quick buck. Normally I am all for the free market, but Google simply does not possess the capability to meet demand.

You can't vote on a ballot anymore... but you can sure as sh!# vote with your wallet.
[Nexus 5 General] M4dRefluX:
Agree 100%. Google just needs to limit quantity at launch. If the scalpers can't purchase in bulk, the supply won't get bought out quickly.
[Nexus 5 General] TonyTurboII:
Just got one on swappa. Only cost me about $10 more than I was paying google anyway, and it's new/sealed w/receipt.
[Nexus 5 General] Poser:
Something about that seems off...

Google doesn't provide bulk discounts... as far as I know.

So, price of phone... price of shipping...swappa's listing fee... paypal's cut... $10 ain't covering that. So someone ordered at launch, didn't even open the box and decided to sell it at a loss?

I sincerely hope people are not getting hosed on swappa. Receipts can be generated pretty easily... and given the fullfilment nightmare, it would take a few weeks to even realize that the phone should be blacklisted (ergo stolen).

I do hope it works out for you...
[Nexus 5 General] TonyTurboII:
Well I guess $20 more. I was at 445 after they taxed my arse and with the 2 day shipping. The one I bought was 465. They're probably breaking even.
[Nexus 5 General] 1stx2:
As much as I want a nexus 5 quick as possible ( already ordered on play store but saying shipping 11/26) I'm too scared of getting screwed from a random person on the Internet. Just my opinion
[Nexus 5 General] Poser:
swappa tags ya for $15

Paypal another $15-20

and then shipping, probably about $5-10

that's $35-45, on top of the price of the phone... gotta being taken a hit...
[Nexus 5 General] renoflightrn:
Shipped quickly

ordered on the 4th, shipped on the 7th. (white, 32GB). Much quicker then the 2-3 weeks. Ordered from the playstore
[Nexus 5 General] Angrymonster:
This is crazy I just want my phone :( I don't want to wait a month. 12/3/13 ship date and ordered the 5th. 16gb whit n5 grrrrrr
[Nexus 5 General] :
Sigh. Should've got a 32 instead of 16.
[Nexus 5 General] :
I guess I'll join the party lol.
[Nexus 5 General] Zeffir:
I ordered the White 32gb and I chose the fastest shipping speed available to me (which is 2nd day air.) I live in Alaska so I don't know how Google is shipping their orders... for all we know they are using a Sorting Hat. :silly:

I'm not sure why the black model is in short supply, they must use unicorn dust for the soft touch experience or something.
[Nexus 5 General] udimars30:
ordered on 7th 32Gb white and got shipment email on 8th late night. Yeah!!!
[Nexus 5 General] renoflightrn:
32 instead of 16

I think you will be happy with the 16. My Nexus 4 is a 16.. never really got close to filling it up... not if you use the cloud.. chose the 32 mainly for shipping time and not knowing what I may need in the future
[Nexus 5 General] :
Yeah I had a 32gb phone and sold it recently. 16gb is sufficient
[Nexus 5 General] renoflightrn:
White 32 GB the fastest

After looking around a bit the white 32 GB seems to be shipping the fastest
[Nexus 5 General] richport29:
My current order status on Google Play states " Leaves warehouse by November 22,2013".

I received my device yesterday. Anyone else getting these conflicting dates?
[Nexus 5 General] sidbowles:
Still on ups truck San Diego its 6 pm UPS DELIVERY ALMOST NICE

I wish
[Nexus 5 General] gregg0829:
I ordered my 32gb black N5 on 11/5/13 my credit card still shows pending status. After reading through this thread I don't know what to expect from Google!
[Nexus 5 General] abdel12345:
I just checked my moms debit card account and the hold on it disappeared and all the money is still there. Is there anything wrong? My order still says pending will be shipped on 11/26/13. When the hold is removed does that mean it shipped?
[Nexus 5 General] X_N_:
Hmm I can tell that there are a serious difference between the White & Black Nexus in terms of stock right now. On the Play Store they say it will leave by the 22nd while the Black one will leave in 4-5 weeks. I wonder if Google underestimated the demand of the Black Model was going to have, in which is why they have low stock on it right now.
[Nexus 5 General] thor6577:
When I read your post, I wanted to check if mine had a hold anymore too (BTW my order said shipping by 11/26/13 too) . When I checked, I realized that my hold is gone as well. Any help guys?
[Nexus 5 General] abdel12345:
OK at least we know its not just us individually since it happened to both. Hopefully its a good thing and not bad. Since we both have the same shipping date too.
[Nexus 5 General] bubbinator91:
Okay, that initial hold you guys saw is an authorization amount. Basically, it tells Google that you have enough money in your account. Google DOES NOT actually charge your card until the device ships. That initial hold that dropped off was just an authorization amount. Banks can only keep them on your card for 5 days or so. When the device actually ships, they will charge your card again, and THAT charge will eventually switch from a pending charge to a finalized one.
[Nexus 5 General] derukun:
wtf another one? am I the only one who ordered on the 7th who hasn't received jack **** updates from Google yet? sigh
[Nexus 5 General] abdel12345:
OK thanks for the clarification. I was hoping it meant that it shipped already :(
[Nexus 5 General] banshee28:
My order for a White 32GB changed yesterday from leaving warehouse in 2-3 weeks, to Leaves warehouse by November 22, 2013.

However the Black 32GB still shows Pre-Ordered. I ordered both on Nov 1. Customer support says both should leave by the 22nd.
[Nexus 5 General] bprochon:
Did you get any shipping notification from Google or UPS?