yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] UnusualSuspect:
Go back and read thru the early posts in this thread. The 1st 'charge' is really just an authorization. Also, it states in your Play store receipt email that you aren't actually charged 'til your order ships, so the 2nd charge means you should get a tracking number soon.
[Nexus 5 General] kittymittens:
Many people earlier in the thread reported getting their shipping confirmations pretty soon after the second charge.:laugh:
[Nexus 5 General] sonb0:
11/16/13

I've been following this thread since ordering my Nexus 5 and checking it first thing after waking up with my hot cup of coffee next to my right hand and also before going to sleep. Got the first pending transaction to my cc today, 11/16.

- Black 32gb, ordered on Nov. 3rd with a "Leaves warehouse on 11/22/13" pending

It's slow, and the best way to get through is to immerse yourself in other things....it's tougher when your old phone has malfunctioned (display is gone) and a constant reminder of your pending order.
[Nexus 5 General] shufal:
Google MUST see this. Everyone is so eagerly waiting for this device that they even get concerned about this simple typing mistake... Street~Strete.

Oh, cheers for Nexus 5.:D
[Nexus 5 General] gloppe:
The charge doesn't mean anything in my experience.

I ordered a few hours after launch, was charged immediately, shipping confirmation came 4 ridiculous days later on the 4th, it then sat idle at UPS for another 4 days before being shipped on the 8th and I am still waiting for it. Totally ridiculous....
[Nexus 5 General] mokee92:
Card has been charged...!

I think that might be a good sign...
[Nexus 5 General] kittymittens:
Just received my second charge on my CC too! Ordered Nov 5, 1AM (basically Nov 4) and located in northern California:o
[Nexus 5 General] jonkillops:
Mine as well! Ordered on 11/6 2nd Charge is now witheld from my Bank Ac****! Never been so stoked! Also Northern California :)
[Nexus 5 General] unknownbeing:
Anybody who ordered after the 6th or 7th, have you seen the charge?
[Nexus 5 General] venelar:
Ordered 32gb black on 11/5. Got final charge on card today. On the way.
[Nexus 5 General] SteveG12543:
See quote :)
[Nexus 5 General] VisualGravity:
i see people are getting orders from the 8th and 7,I guess i shouldn't have reorder my black 32GB:mad:
[Nexus 5 General] Burrid:
Still waiting on my nexus I ordered the 2nd of November :sigh:. That's 2 full weeks now :(
[Nexus 5 General] abdel12345:
So who ordered a 16 GB white on or after 11/3 and got it shipped? I got an email from a rep after asking them a question saying we have good news your package looks like it'll be shipped by November 26th. That's what it says on my order. Useless support. The question I asked was why they put a second pending charge on my account. I responded saying that they didn't answer me and this was my question and they said when the phone ships the pending will go away and be an actual charge. But I can't seem to get any info on when it'll ship besides by the 26th. Anybody else order same phone and get a notification yet?
[Nexus 5 General] rboy28:
Odered on 11th and no progress so far. (16GB, black)
[Nexus 5 General] abdel12345:
I just realized that since the pending charges only last 5 days the phone must be shipping within 5 days (this is just a guess and im hoping im right) if this is true Im really excited!
[Nexus 5 General] sactownstar:
"I went ahead and took a look at the status of your order, our systems seem to have reauthorized your card a second time and my systems aren't showing that your card has been fully charged and is still processing. The expected ship date is still November 26th though."

Bummer.
[Nexus 5 General] Noble Six:
Oh boy hearing all these 2nd charges for CC makes me excited for my shipment. Hoping to get my 2nd charge soon. Ordered 11/10 32gb Black. Congrats on the guys getting shipping orders. :good:
[Nexus 5 General] daytontp:
I noticed the date of my pending charge is 11/18/2013, which is Monday not today. Maybe more activity to follow on Monday for my order.
[Nexus 5 General] Steve - O:
Lake County ??? You're about 3 hrs. South of me. ;)

I've been watching this thread since I ordered my Black 32gb on Nov. 2nd @1:32pm and all I can say is "Google Sucks" !!!

Only this morning I got my 1st "pending authorization" from my bank and still there now.

Nothing on MyUPS acct,, no email from Play Store acct. Nothing.....:(
[Nexus 5 General] UnicornKaz:
I've got one in my hand & the other one is coming this Monday ( by day end :D)

Both my orders is still displayed as

PENDING

... so, I wouldn't go by that info. ;)

both seems to arrive in only a few days ... no defect(s) as reported elsewhere ( chirping speaker or rattle power button ) :victory:

:good:

... :fingers-crossed: ... let's hope the 2nd one is the same ....

PERFECT !

already got the "xtremeguard" full body protection on it already ... planning to add the "dbrand.com/" setup to the other one ! :cool:
[Nexus 5 General] kittymittens:
Which did you order? I ordered 32gb Black
[Nexus 5 General] knowimagination:
Well I ordered a 32GB white last night, I hope it ships quicker than the 11/26 date though because I am super impatient!
[Nexus 5 General] unknownbeing:
Does google send out shipping notices on the weekend?
[Nexus 5 General] wafermagnet:
Yes! Got a hold on my bank. I've never been this happy to see a huge charge on my account
[Nexus 5 General] unknownbeing:
The hold disappeared on my card, I ordered 32GB black on November 12th.
[Nexus 5 General] cssacropolis:
Yes! 2nd CC hold showed up earlier today. Ordered on 11/2, N5 32GB Black.
[Nexus 5 General] ak4d4:
Ordered mines 11/15 :(
[Nexus 5 General] Leong428:
Nice, at this rate things are looking up for me getting a shipping notice by the end of next week! I ordered a black 32gb as well, 11/6.
[Nexus 5 General] jonkillops:
Sorry, Yes 32GB Black. Ordered on 11/6
[Nexus 5 General] Excited Consumer:
i have been reading this thread for a while and i thought that i might as well say tell my story too and registered. i bought a 16 GB black on 11/11 at 9:00 AM PST and it is expected to leave warehouse on 12/11. i am excited for it's arrival even though it is ages away :o i haven't checked if they did a second charge just yet, but i am guessing it would take a bit longer, there was no second email for a shorter shipment except it had changed from 4-5 weeks to 3-4 weeks a few days ago. i also went to sprint and got to hold the test nexus 5 they had :D can't wait :fingers-crossed:
[Nexus 5 General] exitStrategy:
Ordered my 32GB black unit on November 3, 15:25. Pittsburgh, PA. Second charge just hit my account at some point today. Woo!
[Nexus 5 General] TenaciousScythe:
Ordered on Nov. 9 32GB Black and was just charged the second time. Newfoundland, Canada
[Nexus 5 General] kittymittens:
weird, my second charge that showed up today just disappeared... black 32gb 11/5
[Nexus 5 General] Mr Luxe:
As many others have done, I've registered to share my side of the wait. I purchased the 32GB black Nexus 5 on November 7th without truly acknowledging the fact that it said "3 to 4 weeks until next shipment", but now I know that I should have taken that into more consideration.

I don't know how in the world Google can get away with this kind of thing for a second time. I mean, they had to have seen the photo leaks, rumors, lists of loosely speculative specs, and yet they still dropped the ball. There's no reason someone who ordered an entire week after launch should have to wait until December 3rd to have their order fulfilled.

To boot, Google is probably sitting around picking their noses. Honestly, this might be last time I go through the Play Store to buy a device of theirs. I'm disgusted with them at the moment, and if I get no word by next week, I'm cancelling my order.
[Nexus 5 General] Cvballa3g0:
Ordered 3 Nexus 5s today. 11/16. 2 16gb black&white + 1 32gb white (got my little brothers the phone too)

Finally leaving Verizon (currently with unlim data). Verizon not have the nexus was the last straw. Im set on the $30 tmobile prepaid plan.

So excited@!

---------- Post added at 11:37 PM ---------- Previous post was at 11:36 PM ----------

Ordered 3 Nexus 5s today. 11/16. 2 16gb black&white + 1 32gb white (got my little brothers the phone too)

Finally leaving Verizon (currently with unlim data). Verizon not have the nexus was the last straw. Im set on the $30 tmobile prepaid plan.

So excited@!
[Nexus 5 General] ral7:
Currently using a 16gb white nexus 5.

Ordered two more 16Gb white(one for my brother and one for my friend) on 9th November. Stuck at pending and says "leaves warehouse by 12/3"
[Nexus 5 General] RubiconJoey:
Finally got the second credit card pending charge on my account today! Ordered a black 16gig on 11/5. Play store still shows that's it leaves the warehouse on 12/3. Haven't got a shipping notice from UPS my choice yet either. Crossing my fingers and hoping for early this coming week.
[Nexus 5 General] shufal:
same here, 16GB black on 11/11, expected to leave warehouse 12/11. but definitely looking for earlier shipment.
[Nexus 5 General] hy0uka:
Ordered same device on same day. Hopefully mine will come soon too!
[Nexus 5 General] lamitta87:
Nexus 5 16 G Black

So if I ordered a nexus 5 16 G black، what are my chances to get it before christmas؟؟
[Nexus 5 General] athani:
100%.
[Nexus 5 General] roflwaffles:
Ordered mine on 11/3 and I just got the pending charge on my account today although the play store still reads 11/26.

Should I expect my order to ship soon?
[Nexus 5 General] warmasice:
So been following this thread for days. I ordered a 32gb black 11/3. I've had no charges to my credit card at any point. Google customer service is one of the worst i've ever come across. They're making the whole experience terrible and I almost want to cancel my order - but I wont.. yet. I'm currently an apple customer and have been since day 1. This google/android experience hasn't got off to a good start.

I'm glad a lot of you are getting updates about shipping and so on. I wish google communicated a little better. :(
[Nexus 5 General] warmasice:
What did you get the pending charge on?.. your payment card? Did you call your bank to find out or has the cost of the phone come off your 'available balance'?
[Nexus 5 General] roflwaffles:
The pending charge just came on my payment credit card today under Temporary Authorizations.

11/16/2013	Pending	GOOGLE *Devices	$440.91

Haven't called the bank yet but the cost of the phone has already come off the available credit on the card.
[Nexus 5 General] rboy28:
By the way, often I read about a second charge (on the credit card) in this thread. What does this exactly mean? My credit card has a limit of 500€ per week. The sum is ~360€.

Have I expect to that Google can cancel my order? (This is my first transaction with a credit card :))
[Nexus 5 General] warmasice:
Thank you for the update. I'm still stuck at stage 1 since 11/3. No charge (pending or otherwise) has been taken off my card.

Tempted to order the LG G2.
[Nexus 5 General] mkrlsaek:
Guys, orders two 16GB black nexus' on the 9th November. The money have been reserved on my bank account (pending charge). The estimated shipping date shown on my order is on the 11th December. Is there any chance that this date is pushed forward if anyone knows?
[Nexus 5 General] drzplaya1121:
Second pending charge! :)

ordered 32 GB black on 11/4
[Nexus 5 General] JTkillah:
Second Charge

Been following this thread since I ordered so I thought it would only be fair if I gave an update.

Ordered 16 gb White on 11/4 still pending on google. leave by the 26th of November. Received second charge to my credit card in pending transactions. I can only hope this means something. Will give update.....
[Nexus 5 General] Daps:
Yeah they're confusing me also.

I'm hoping they're not talking about showing two pending charges on your card at once. I think it's just wrong terminology being used or they're saying their order status is pending along with their card statement which is two different things.

The way it should work is when you submit your order Google does a pre auth like any other company and what that does is check to see if you have the funds and holds that amount from your available funds. It'll probably say pending on your bank account statement. Usually a pending will stay for 7-10 days if it hasn't been made into an actual charge and then falls off and the funds are made available to your account again.

Since Google doesn't have the phone to ship at the time of the order they can't actually charge you so the pending falls off and the funds are made available in your account again. Once Google is ready to ship they will preauth your card again and it'll say pending except this time it should go from pending to an actually charge.

If you order and Google has stock at that time you order the pending will go to a charge and you won't see the pending drop off and come back that's being talked about on here.

If Google is placing two pending charges on your card account at the same time then that isn't right.

Someone here will correct me if I'm wrong.
[Nexus 5 General] JTkillah:
To clarify my earlier post......The original pending transaction did fall off since they could not charge me because it was out of stock. The second pending transaction is another pre authorization. I also have my gas purchase from this morning in the same pending column.

I am pretty sure that when people say second transaction they are refereing to the first disappearing and a second reappearing once the phone is to be shipped.
[Nexus 5 General] Maritime:
Ordered the white 16GB on 11/13 because the black 16GB was out of stock. Received estimated delivery of 12/11. Saw black 16 GB in stock again yesterday so canceled my white and ordered the black one, got same estimated delivery again 12/11. Hopefully it will arrive sooner.
[Nexus 5 General] travblue:
It is something, after I got my second charge on the 14 the next day my order ship on the 15th and it will be in my hands on the 18th... Ordered the white n5 11/2
[Nexus 5 General] 0van_:
Same issue

A got the same problem! Im from brasil, and i order a new one but this time the white version i read about of people that already have their trackinng numbe and place the order after than me so idk if maybe i will have again the same problem any help here??
[Nexus 5 General] sinc-7:
hi:)

Those who receive their phones

How much pound for the Package from Google
[Nexus 5 General] PickleHead:
My tracking info says it's 1 lb.
[Nexus 5 General] THEGAMEPLAY94:
My original pending charge is now gone. How long did it take for your second one to come back? 32gb black ordered 11/13
[Nexus 5 General] unknownbeing:
Same thing with me, I ordered a day before you on the 12th. I haven't seen the second charge yet
[Nexus 5 General] Shaun--77:
the second charge is meant to mean its about to ship. so there is no set time when it comes. i ordered on nov 4th and i have a second charge which came yesterday.:)
[Nexus 5 General] :
Mine has said ships 11/26 for a while but still pending. Anyone else like this? 16gb black in US

Ordered on 11/2
[Nexus 5 General] nyyankees1237:
Ordered 32 GB Black on 11/12. Anyone else who ordered near me get any actual shipping info/second charge?
[Nexus 5 General] mrhaddan:
I ordered on Friday 11/8 and was charged and received it Friday 11/15. 32gb white. Got my shipping info on Monday after I ordered it.
[Nexus 5 General] nyyankees1237:
I should've ordered white :/
[Nexus 5 General] mrhaddan:
It seems the whites shipped much faster. Either more stock or less demand. I would have gotten a black but I really wanted the phone soon. The white sure gets dirty quick.
[Nexus 5 General] sactownstar:
Thats my situation exactly, however I received an email today: Please be assured your order has been processed and given to the shipper where it is currently prepared to ship out. You will receive an email with a tracking number when the shipper has processed and begun delivery of the package. The order will remain pending until the devices ship from the warehouse.

Nothing very solidifying there but it's better than not hearing from them at all I suppose.
[Nexus 5 General] rcook55:
I'm in the 'waiting on second charge' boat, ordered 11/8, black 32gb. I now wish I ordered white as well but after every review I've read says that the black has a better feel and doesn't get dirty I went with black. Ironic as I have a full body case for it, which will be here Tuesday, so color is pretty pointless...

Oh well, I pretty much knew this would be an early Christmas present unless a bunch of people cancel and go for white...
[Nexus 5 General] Maritime:
they rejected my international credit card too after 3 days, so decided to use my US card.
[Nexus 5 General] unknownbeing:
Anybody seen a charge today?
[Nexus 5 General] swahilli21:
Canada

Hey Guys, Anyone from Canada who ordered a 32GB Black get any shipping notifications? Or Charges on their CC? I ordered on Nov 1st and still haven't received anything....:(
[Nexus 5 General] yocubed:
I ordered my Black 32GB on the 10th and today i got the second pending Google charge on my account.

Maybe that means I'll have a good week coming up!
[Nexus 5 General] unknownbeing:
Oh man only two days before I ordered mine! Maybe I'll see a charge tonight :D
[Nexus 5 General] kittymittens:
My second charge went away. What does that mean?
[Nexus 5 General] noodles_:
I ordered the nexus 5 black 32GB on Nov 6. Yesterday, I saw a new pending charge from Google. I called Google a few minutes ago and indeed my phone has shipped. It can take at least 24hrs to receive a tracking # via email. Original shipping date was Dec. 3. Like everyone else has been saying that date listed on the invoice is the deadline. The item will pretty much ship once you card is charged for the second time.(Confirmed this with the Google Rep over the phone).

Location: Texas
[Nexus 5 General] athani:
Same order date as yours. I called up my Bank to ask if Google had claimed the amount and was told that they have not. So looks like mine has not shipped yet.
[Nexus 5 General] alexhendershott:
Decided to call as well. Order was Black 16gb, Nov 5th, Pittsburgh PA. Representative on the phone confirmed that my order has been processed and given to the shipper where it is currently prepared to ship out. Here is an exact email copy of our conversation:

"Hello Alex,

Thank you for contacting Google! My name is Anthony, I spoke with you earlier today and I will be more than happy assisting you in resolving your issue.

Your order has been processed and given to the shipper where it is currently prepared to ship out. You will receive an email with a tracking number when the shipper has processed and begun delivery of the package.

If you have any further questions or concerns, please feel free to reply directly to this email. Also, you can visit our help center at:

http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

Regards,

Anthony

Google"
[Nexus 5 General] athani:
I called too. Unfortunately, mine has not shipped. Will ship by 3 Dec :)
[Nexus 5 General] alexhendershott:
Well, we'll see if I get that shipping email tomorrow. I was a bit confused on the phone. Originally the rep stated that everything was going smoothly and it should ship out by Dec 3rd, (my original date). I then said, OK great, when do you think I'll get a shipping number? That's when he stated I should receive an email within 24 hours with a confirmed number. It sounded like he had to say the original date, but sort of hinted it should go out this week. Fingers crossed.
[Nexus 5 General] Noble Six:
Nice, I also ordered on the 10th but nothing yet. Hoping soon :fingers-crossed:
[Nexus 5 General] kittymittens:
My second "charge" appeared yesterday, but again as a temporary authorization. The first temp. auth. came after I ordered my Black 32 on 11/5. Is this the same thing as a second charge? Anyone else get this?:silly:
[Nexus 5 General] JiroK:
since i got my 2nd hold on Saturday i don't see myself getting any info until at least a half a business day passes monady will indeed be a frustrating day.
[Nexus 5 General] ninjabearX:
Didn't get a chance to see if I got a second pending charge so i just contacting their support like people above did.

Ordered Nov.7 Toronto Canada

"Thank you for contacting Google. I understand the importance of knowing your order status. Please know that I am fully committed to doing everything I can to assist you.

Your order has been processed and given to the shipper where it is currently prepared to ship out. You will receive an email with a tracking number when the shipper has processed and begun delivery of the package, as well as the account will be fully charged.

If you have any other questions or concerns, please don't hesitate to reply to this email. I will be more than happy to personally assist you in every way I can. You can also receive live support via phone by calling 1-855-836-3987.

Regards,

Kayla

The Google Support Team"

update lol

"Thanks Kayla,

If you don't mind is that your real name?"

"Thank you for contacting Google.

Yes, Kayla is in fact my real name."

derp derp
[Nexus 5 General] Shaun--77:
looks like my rep has no idea what he is doing. well now you guys know they have scripts to send you.:good:
[Nexus 5 General] abdel12345:
I got the exact same thing and your order actually didn't ship. At the end there is saying if it did ship or some bs. They told me the same and I got excited then they said I misunderstood it didn't ship.
[Nexus 5 General] Citizen_Snips:
Mine finally comes in tomorrow. So excited, can't wait!
[Nexus 5 General] ximaginex:
I ordered mine on the 11/12 as well. Unfortunately, no 2nd charge :/

Looks like we'll be waiting a little longer... On the bright side, I'm hoping this means that we get newly manufactured phones that don't have the hardware issues I'm seeing a lot of on the forums.
[Nexus 5 General] UberUrban:
Ordered 16gb black on Nov 1st. Shipping date of Dec 3rd. My card got charged yesterday. :D So I guess I could get shipping details this coming week :self_five:
[Nexus 5 General] Noble Six:
I got the same response from support. Ordered 32gb Black 11/10/13. My support guy was James.
[Nexus 5 General] iluvgoogleplaystore:
My second order was also on 11/12. No second charge yet. Looks like it's getting close since other orders with "ships by Dec 3" are seeing second pending charges.

1st order 31 min. after launch was "lost" although I was charged and shipping label created on Nov. 1 so all I got was the first charge since it "shipped" (I put that in quotes since technically the tracking info never progressed past "a label has been created") within the window of the first charge.
[Nexus 5 General] ximaginex:
I hope they do process it sooner... I don't know how much longer I can take the wait.
[Nexus 5 General] amgpower63:
Thank goodness I cancelled 16gb black for 32gb white. I got the shipping confirmation email a few hours after I ordered. Hopefully I will get it on Wednesday or earlier.
[Nexus 5 General] Darkendvoid88:
I'm dying here can't wait to hear something on my Nov, 12 order.
[Nexus 5 General] framirezferrer:
I highly suspect this second credit card charge is just a bank hold renewal. I'd rather have no hope than false hope.
[Nexus 5 General] unknownbeing:
This is what I've been thinking
[Nexus 5 General] kittymittens:
This is probably what it is, which really sucks
[Nexus 5 General] Daps:
It shouldn't be. They're not supposed to keep renewing charges on your card.

One thing from reading here is this ordering process seems to be a cluster. I'll have to give Apple credit with their ordering. You pretty much know what to expect.

I'm wanting to get one for a Christmas gift. Tmobile is supposed to get some in this weekend but they cost more. I'm debating on saying screw it and buying one from them at least I know I'd have it vs playing the is it or is it not shipping.

I'll make up my mind later this week. I'll probably play the google roulette game because I don't like paying more for less and hope for the best :|
[Nexus 5 General] abdel12345:
You could try price matching with best buy I've seen some posts about having some success that way.