yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] rickmla:
FINALLY!

I'm in Los Angeles. I ordered 2 of the black 32GB N5's just one minute after they went on sale. The Play site showed "leaves warehouse by November 5" with additional order detail as "Pending" right through this morning. I called to complain (and try to get my expedited shipping refunded at least), and they forwarded my case to a shipping specialist. What a joke. The shipping specialist can only be contacted by Google staff, and only by email, and they take 24-48 hours to respond. I (unhelpfully, I suppose) compared this mess to the N4 debacle, and I said that they were treating their earliest orders the worst.

The floor supervisor would not refund my shipping. He said that would have to be done after receiving the device. They "want to make sure it was actually delivered outside the original agreed time frame." I said, "Well, it says 'leaves warehouse by 11/5' and today is 11/6, so we're outside the original time frame." He said, "I'm sorry, but that's just how we do it."

Bottom line, he said sit tight and wait for the shipping specialist to email back w/in 48 hours.

Then 20 minutes later I got my tracking number.

What a mess. Not sure if my squeaky wheeling got me a tracking number any faster, but the same info may help some of you.
[Nexus 5 General] Bxsteez:
Does playstore still show "pending"? Does your google wallet account say shipped?
[Nexus 5 General] AndrasLOHF:
They could as there are many 3rd party logistics companies available for hire out there. Why they don't is far beyond me. Instead of trying to figure out how to be a logistics company they should just hire someone who already has the knowledge.
[Nexus 5 General] inlovewithnexus:
Got my package today ... is was emptee :mad:
[Nexus 5 General] rickmla:
Let's see. Play Store status is still "leaves warehouse by November 5." Additional order info page shows "shipped". Wallet shows a status of "complete". And UPS My Choice just emailed me to say a package is on its way and will be delivered tomorrow. Whaddya know. Looks like it's happening.
[Nexus 5 General] journeyman73:
The hold fell off my account this morning & I just got confirmation that it shipped. I ordered the 32GB black model on Nov. 1st around 2am

I originally order about 15 minutes after the announcement but canceled because I wanted to renew my contract and go through Sprint only to find out they are not carrying the 32gb model
[Nexus 5 General] monkeypaws:
Did you call ups? ??? Did you call Google?? Don't waste your time here . that's unacceptable.
[Nexus 5 General] Bxsteez:
I'm with you man. I'm disappointed yet not surprised. This is why i didn't order my Nexus 7 (2013) from Google. I suspect they don't even care because they probably aren't making much profit on these devices.

I just hope they ship today at the very least. That hope is for all of us that are shafted by Google
[Nexus 5 General] inlovewithnexus:
Called them both ... They told the family member that made the order for me that he's going to get a reponse by tomorrow ... I have a pretty bad feeling about this , as in I won't get a refund or a new phone ... THIS IS OURAGEOUS !
[Nexus 5 General] mith500:
I was in the same boat; placed an order for 2 x 32gb Nexus 5 (Black), 4 minutes after launch and status was showing 'Leaves warehouse by November 5, 2013', and when I clicked on info it shows as PENDING.

After speaking to a lovely lady at the play store about two hours ago she said she will investigate and make sure I get a tracking number today and will forward my case to the shipping specialist.

20 mins ago I got my shipping mail with tracking number and on status info it shows as shipped while the status is still showing as 'leaves warehouse by Nov 5th'. Google wallet is showing as completed and status as 'purchase has been dispatched' with the tracking number.

---------- Post added at 07:32 PM ---------- Previous post was at 07:28 PM ----------

Dud your ups tracking number shows as 'A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.'

Any idea how long this process normally takes?
[Nexus 5 General] Malarie:
Got mine this morning. :)
[Nexus 5 General] rickmla:
If it's anything like last year with the Nexus 4, UPS will update their site overnight. Didn't change the delivery date, though.
[Nexus 5 General] wideasleep1:
Yes..they're instructed to wait for 'final dispo' ( disposition) of your shipment before issuing a refund...and they certainly will in your case. :)
[Nexus 5 General] sparhawk6:
Thanks, you give me hope.
[Nexus 5 General] DroidDavi:
Im still within my 2-3 week period but Im not sure how that's gonna happen with people ordering days after getting there devices already
[Nexus 5 General] journeyman73:
What was the weight listed as under your tracking info?
[Nexus 5 General] inlovewithnexus:
0.4kg ... What could i possibly do now ?
[Nexus 5 General] AndrasLOHF:
Same here. Honestly at this point I am placing extra orders and canceling the others as soon as I get shipping confirmation on one.
[Nexus 5 General] sidbowles:
Nexus 5 not charging

I ordered the nexus 5 10/31 at 9 pm i received it last night at 6 pm. When i plugged it it to charge the phone went from 0% to 80% like a

strobe light. I called in to Google they told me to do a reset so i did still not working. they told me they are going to have to send me a new phone.

it is going to take 2-3 weeks. i called in today asking if they can speed this up as i have sold my HTC one on eBay they said no it is going to take the full 2-3 weeks. i asked if they could wave the shipping for the first phone they said no. now i have a hold on my card until i receive the new phone. so i am back to the waiting room again ug
[Nexus 5 General] narezese:
I can't wait.. Just a few more hours and my Nexus will at my home!
[Nexus 5 General] journeyman73:
EDIT: Check to see the weight of others and compare.
[Nexus 5 General] Lucke:
one more day!!!

for me anyways
[Nexus 5 General] inlovewithnexus:
I heard that all orders have 0.4 kg (400 grams or whatever the equivalent in lbs/pounds is).

The actual phone has 130 grams.
[Nexus 5 General] rickmla:
I take that back. It's already updated. "In transit. On time. Last location: KY. Scheduled delivery: Thurs, 11/7."
[Nexus 5 General] DroidDavi:
I'm getting a moto x lol not really I want my nexus 5
[Nexus 5 General] journeyman73:
Yeah I just realized that. Well if it weighed in correctly it might be someone from UPS...
[Nexus 5 General] inlovewithnexus:
Called google and UPS ... any chance for me to get a replacement without having to pay another 400 euros ?
[Nexus 5 General] AndrasLOHF:
LMAO.... Apparently there is a limit on how many units you can place orders for. Both the white and black 32gb versions are telling me Limit Reached.
[Nexus 5 General] journeyman73:
This is the first time I've ever heard of such a thing & usually if a package is lost & you had insurance on it they would refund you the value of your item but since you received the package it's hard to say what they will do.
[Nexus 5 General] eruscool:
So is the phone working or not?
[Nexus 5 General] bhyde:
Well i feeling real good but bad for some of the others here. As I posted yesterday, I ordered the 32GB white N5 Monday (11/4), well mine is being delivered tomorrow (11/7). So I basically cut in line on a whole bunch of you and I promise I didnt bribe anyone nor did I pay for any expedited shipping either....color me lucky as hell :D

Now i'm off to see if I can intercept the delivery because the sort facility it is currently at is near my office and I am gonna try to go snag it this evening.

UPDATE: Received it today!!!
[Nexus 5 General] JoshMiers:
Mine was shipped on 11/1 from Louisville, KY, shipping to GA. Up until yesterday, the tracking website stated that it was scheduled to be delivered Tuesday, 11/5 by the end of the day.

Now, the website (conveniently) just says "In Transit" with no ETA and the location scans for the package haven't been updated since 11/1 (the origin scan).

I've had another google play package "lost" a couple years ago from this shipping center and I hope this isn't happening again.
[Nexus 5 General] pens87pgh:
i think that is because there is a much lower demand for the 32gb models. everyone in the 16gb/black line will be waiting for a few weeks.
[Nexus 5 General] Jeeeenx:
A buddy of mine ordered the 16gb 1 hour post lunch and received his yesterday shipped with the 13.99 shipping. I ordered mine 3 hours after it was announced using regular 9.99 shipping and received mine today (a day later than him). Who knows how they process their orders...

Waiting on the case and screen protector now anyways =P

Happy waiting!
[Nexus 5 General] maconsultant:
Finally.! So far nothing is wrong with it. Really nice, wish they would release the bumper cases already.!
[Nexus 5 General] sparhawk6:
Not true. Many people who ordered 16gb phones even an entire day after me have received their phones. I ordered a 32gb White phone 57 minutes after launch, and my order is still "pending" and "leaves warehouse by Nov. 5".
[Nexus 5 General] Tomeygun:
I agree, seems like a ton of 32gig that are being shipped within days. which by the way... $50 for double the storage was a no brainer for me. I mean its seemed cheap for what you got.
[Nexus 5 General] AndrasLOHF:
32gb black ordered on the November 1st for me.........still waiting for any sort of information from Google besides...pending.
[Nexus 5 General] qckndrty:
Appears plenty of white phones are available immediately.
[Nexus 5 General] pens87pgh:
just my observation, nothing more. also just frustrated waiting for an update...
[Nexus 5 General] sxp123731:
Ordered black 16GB on Nov 1st, still pending until Today.

Just bought 32GB on craigslist for $50 more than play store price.

Call Google to cancel my order and they said I cannot cancel, but my order will ship 3-4 weeks which is ridiculous

I will put note on my door so when UPS come they will return to seller

Now selling my iPhone on craigslist, Nexus 5 is surely beautiful :D
[Nexus 5 General] AndrasLOHF:
Did you try canceling from the Google Play Store? I just canceled an order on there.
[Nexus 5 General] mitsu855:
I ordered black 32GB Sunday 11/3 afternoon. Still says pending. Temporary hold on money in account, not yet withdrawn.
[Nexus 5 General] sxp123731:
Tried that one too, but no cancel option
[Nexus 5 General] QWIKSTRIKE:
I ordered mine last night and it is shipping today by 1pm. I ordered the 32g white, which showed 2-3 weeks, but has now shipped!
[Nexus 5 General] AndrasLOHF:
I saw someone else post the same. You in the US? I placed an order earlier for a 32gb white as can't get any information whatsoever out of Google for a 32gb black I ordered last week.
[Nexus 5 General] QWIKSTRIKE:
Yes, I am in NYC Hopefully I can test Spark this weekend!. Now if this is good I have a cracked GS3 I need to get repaired and sell. It was in mint condition until 4 days ago, when I decided to sell for the N5
[Nexus 5 General] aooga:
Can someone confirm that Google allows returns of open box items? I don't plan to return it, but if I cant sell my HTC one, I don't think I can afford this.

Waiting patiently for the UPS guy.
[Nexus 5 General] craiigman:
I ordered mine today with the site saying that it will be dispatched on or before the 8th. But then when the order went through it changed to the 11th. Didn't bother me too much honestly. But then leaving work today I got an email saying it's been dispatched lol!

UK and white model if you wondered.

Doubt I'll get it this week anyway, but never know now :)
[Nexus 5 General] Cozmo85:
Yes, 14 days.
[Nexus 5 General] robotopher:
Delivery

Ordered a 32gb white model at 1pm on 11/4 with the standard ground shipping 3-5 days. Got an email from UPS this morning saying its on truck out for delivery by 4:45 pm today!

My order info on google play still says pending and ships in 2 to 3 weeks. No idea how or why I'm getting it 2 days after ordering. Not sure I'll believe it until the package is actually in my hand.

Thought maybe it might not be the phone but rather a free gift accessory or something from google but haven't heard reports of that happening. Package weight on UPS site is 1.00 lb, seems about right for a phone I guess.
[Nexus 5 General] sn0warmy:
Call Google and ask. But I am fairly certain Google will accept it and not even charge any sort of restocking fee or anything. I'm not 100% sure though so call and ask.
[Nexus 5 General] aooga:
How do some people have a time estimate for the delivery? It's so annoying. Mine just says "by the end of the day". Real helpful UPS, real helpful. I dont want to miss it, but I also cant be sitting home all day.
[Nexus 5 General] phin586:
Still waiting.. Multiple calls have just been met with run around.

Ordered: Oct 31, 2013 2:53 PM

Lots of others getting results. blah.
[Nexus 5 General] aooga:
Sigh. The UPS imbecile just chucked it out of his van and it landed in a bush. Idiots. Phone's okay though.
[Nexus 5 General] sn0warmy:
If it shipped today and you chose 2 day shipping you can expect it by Saturday or possibly even Friday.
[Nexus 5 General] robotopher:
The UPS page doesn't state a time, just "by end of day". But in the email I received from them, they gave a four hour window of 12:45 pm - 4:45 pm approximate delivery time. We'll see if that holds up or not.

Check the email they sent to see the delivery window.
[Nexus 5 General] aooga:
erm...what email? The google email? None of the emails from Google say any time estimate. Oh well. They already "delivered" it.

By delivered I mean just chucked it out of the van from the street and land in a bush in my front yard.
[Nexus 5 General] robotopher:
I never got ANY emails from google. Just an email from UPS this morning saying its out for delivery. Maybe because I have an account on the UPS site, who knows.

Anyway, glad your phone is delivered and ok, enjoy!
[Nexus 5 General] aooga:
Yeah I didn't register with UPS or anything.
[Nexus 5 General] Ormuz:
Ordered on Oct 31st around 2pm MT.

"Should leave by Nov 8th"

And..... received it today!!! :D

No tracking number received...
[Nexus 5 General] Bxsteez:
What does your playstore account and google wallet status say?
[Nexus 5 General] bizzyb1:
So this is crazy.

OK guys this has to be the weirdest yet. I ordered my nexus 5 32gb white at 5:05pm oct 31, the charge was declined and i didnt realize it till the 4th when i checked my email(very busy lol). I quickly updated payment on the 4th and got an email saying the order was pending. yesterday the 5th i called google to confirm they received the payment and they confirmed they had but could not give me an exact shipping time. today at 3:00 pm i hear a knock on my door and guess who it is to my surprise its the UPS guy, asks me to sign and confirm last name. i open the box and i now have my white nexus 5. google still shows it as pending, i have not received a tracking number, i did not receive a confirmation email from google that the package shipped, but i have the phone in hand to prove its here. im happy but very surprised i recieved nothing from google at all other than the phone.
[Nexus 5 General] Ormuz:
It changed to "shipped" yesterday. That made me call Google and the rep said it was going to be delivered today..... and that she didn't know why I haven't received a tracking number yet...
[Nexus 5 General] DroidDavi:
Hopefully I get one of these surprise drop offs
[Nexus 5 General] bizzyb1:
i hope everyone does, i just checked and my status is still pending and shipping in 3-4 weeks. i was about to call google when i heard the knock on my door lol.
[Nexus 5 General] cssacropolis:
Anyone here order their 32GB Black N5 on or after 11/2 and receive it yet?? Just keeping my hopes up....
[Nexus 5 General] Bxsteez:
Where are you located?
[Nexus 5 General] bluegizmo83:
I ordered a 32GB Black N5 at 1:19am MDT on Nov 1st (basically 13 hours after launch) and still haven't received a tracking number. Order still "PENDING"...
[Nexus 5 General] bizzyb1:
naperville il, a suburb of the chicago land area.
[Nexus 5 General] Bxsteez:
I think you are third person to say this. I think i better go down to my leasing office and check and see if i already received the package. I'm going to be pretty angry if its been sitting there for 2 days.
[Nexus 5 General] AndrasLOHF:
Ordered 32GB Black @ 4:56 pm CST on the 1st and am in the same situation
[Nexus 5 General] bluegizmo83:
It's just SO damn frustrating seeing all these people on here that ordered the exact same Black 32GB model hours or even days after I placed my order and they either already received shipping conformation or already have the phone in hand!!
[Nexus 5 General] bizzyb1:
i would be angry too! i wonder if monkeys are doing logistics for google there seems to be no ryme or reason as to how or what order the phones are sent out.
[Nexus 5 General] narezese:
My white nexus 5 32gb is already at home... I ordered on Nov 2 and next day Google sent me the email with tracking number information.. Suppose to be it will take from 2 to 3 weeks to ship it. :) :)
[Nexus 5 General] jojo4747:
Just got trolled by ups, I was checking the mail outside when a ups truck drove in front of me, the worker got out acted like he was going to my house but then walked past me and into my neighbors house behind mine. :'(
[Nexus 5 General] trax7:
Just one tiny question since that's the only thing I don't know about the phone. I never found info on that... Is the price in Germany 399$ or 399€ (32 gig version)? The difference in the currency is notable :p
[Nexus 5 General] Bxsteez:
Sadly there were no delivery attempts to my house :(
[Nexus 5 General] shades333:
I ordered 32gb Nexus 5 Black on November 4th 5:42pm and my status is still listed as pending 2-3 weeks. I checked Google wallet and it also states pending. I notice the white phones are shipping quickly compared to the black ones.
[Nexus 5 General] finalrequiem:
Same situation here. Seems like there are a few of us. Guess we should have ordered white and a Sharpie...
[Nexus 5 General] shades333:
Wondering if I should cancel and order the white one. It looks sharp as well. Hmmm
[Nexus 5 General] AndrasLOHF:
Funny thing is when I ordered the white had the longer wait time but now those seem to shipping out like hot cakes. I went ahead and placed an order for a white 32gb earlier and will just cancel whichever one doesn't ship first. I'm stuck without a phone until mine comes in.
[Nexus 5 General] DroidDavi:
Those white onces seem to be the ones shipping quick hell I'm using a case I might cancel it and get a white one
[Nexus 5 General] Poser:
Same here...also hold on checking has dropped off.
[Nexus 5 General] Endoran:
Ordered my White 32GB on Thursday at 3:17pm PST. Just received shipping notification. Wish I would have chose 2 day...not getting here til next Monday. I feel lucky it shipped earlier than the 8th though!
[Nexus 5 General] monkeypaws:
Anyone here order from Oregon. Salem specifically. I'm think of ordering. Just contemplating with all the shipping issues. Haven't seen anyone from Oregon yet.
[Nexus 5 General] trilogee:
Nice! Just got my tracking number!
[Nexus 5 General] finalrequiem:
I saw that too, when I ordered. I just assumed that white was selling more because it was "fresh" or "neat" or something. I'm not going to order another. I'll just wait, as hard as it is. I'm not without a phone but since I broke my EVO 4G LTE, I'm using an EVO Shift so, maybe that's worse than not having one at all...
[Nexus 5 General] AndrasLOHF:
That was my thinking....it's going in a case anyways.
[Nexus 5 General] trilogee:
Unreal scheduled delivery is tomorrow...if i get overnight shipping on this that's just awesome
[Nexus 5 General] bstromberg:
Happy for you dude! I ordered mine 10AM on the Nov 1 and still pending here. Where are you from? I'm in CA about 2 hours from G's front door and still pending. This wait is killing me!!! :(
[Nexus 5 General] wngmv:
Got shipping notification for my RMA unit...FWIW I requested RMA yesterday and had an "leaving warehouse in 2-3 weeks".

No tracking details yet. White 32GB.
[Nexus 5 General] DroidDavi:
Are we able to cancel while it says pending ?
[Nexus 5 General] Photin:
Heres the email I received I hope everyone gets there's soon
[Nexus 5 General] huntaz556:
Shipping address

My order went through and i got my confirmation email, but the address in the email doesn't list my street number, is this okay? Is something wrong? It says the street name but not the number
[Nexus 5 General] Exel:
Congrats buddy.

Hopefully we all get something similar soon.
[Nexus 5 General] jphilippon:
Here's mine! :D
[Nexus 5 General] sami8519:
No evidence of it being shipped!! This is just the receipt of your order:rolleyes:
[Nexus 5 General] jphilippon:
I know but I'm waiting am I not? :P
[Nexus 5 General] ergal:
Anyone can help me?

I should relax or i need to cancel my order and just try again? PLEASE! :)
[Nexus 5 General] OneDream:
This is pissing me off. I placed an order for two phones a few minutes after it was made available, and I've yet to receive a damn confirmation mail/receipt.
[Nexus 5 General] daddioj:
mine better ship !?@??@! it better not be like last year where I made it through then got a backorder letter lol. I don't think so this time though :good:
[Nexus 5 General] newtonfb:
my order was placed just seconds after you at 2:03:57 so i hope i get shipping notification soon!
[Nexus 5 General] daddioj:
my time was

Order date: Oct 31, 2013 2:03:34 PM EDT lol
[Nexus 5 General] lightlytoasted:
So I didn't read your whole first post but I think I got the basics. I had my order declined because I used a bad card. I went into Wallet, it showed my order and said I should update my payment. I changed which card I used and now all is fine.

My stuff in Wallet looks like this now:

Status

Pending.

Oct 31 » You updated your payment for this purchase from CapitalOne-0000 to MasterCard-0000.

Oct 31 » Your CapitalOne 0000 was declined for this purchase.

I then got an email saying Nov 5th for shipping.

I wouldn't cancel, maybe your order is held, if you cancel you could end up in the group that ships 3-4 weeks from now.
[Nexus 5 General] Phazmos:
I tried getting the 32 gig black, but browser kept locking up. It was showing ship in 1 or 2 days. The time it took to fire up the pc and get back in the store, shop times were by nov. 8. An hour or 2 later, and showing 3-4 week wait time.

This is a hot item, but I should have it week after next. Hate to retire the old gnex, but time to make it the kitchen sip phone.
[Nexus 5 General] newtonfb:
Ha. Mine would have been sooner but the 32gb popped up first and i was waiting on the 16gb hoping it would be 299. But I still was cheap and took the 16gb version. I have the 8gb on the N4 and dont even use all of that so 16 is more than fine for me.

---------- Post added at 12:49 AM ---------- Previous post was at 12:44 AM ----------

I had the same issue with my card getting declined. I used my bank card which has more than enough money on it and it go declined. Luckily i had my discover already set up on wallet and that worked.
[Nexus 5 General] P.Mobile:
i ordered 2-3 hours ago.. i just got the google play order receipt.. but my status still says pending?? im i good seeing i got an email atleast?? lol wtf
[Nexus 5 General] Testraindrop:
Ah good old memories... its like last year in the famous "Limbo" thread :)

Good luck to everyone.

Btw. Mine is currently on "Shipping until 4th Nov." (Germany)
[Nexus 5 General] daddioj:
lol I seen the 32gb soon as I got the alert first one I saw BOOM first one I ordered I didn't a crap :highfive:
[Nexus 5 General] Exel:
Now I keep refreshing my damn Gmail. >.>
[Nexus 5 General] lightlytoasted:
Pending is good, it's what 99.9% of us have. Those that ordered in the first 5 mins seem to have gotten tracking, very very few have though I think.

Hopefully you can find a "Ships By" date somewhere. I have one in the confirmation email, as well as google play > my orders. Nov 5th is first batch, Nov 8th is 2nd, dont know after that.
[Nexus 5 General] sami8519:
I keep refreshing the order page instead :(