yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] kingpinJK:
Maybe they're racist against Houstonians? :)
[Nexus 5 General] sn0warmy:
I can't help but completely agree with this. At this point it is absolutely unacceptable and Google is the one responsible. Not LG, Not UPS, bust solely Google. This launch has gone more smoothly, generally speaking, than last year. But the biggest lasting issue from last year seems to be recurring again this year, damn near exactly the same. Google just keeps lying and denying any responsibility. While I doubt they will do anything more than refund shipping, they truly should be sending free phones to those in your shoes.

Sorry you have to deal with this.
[Nexus 5 General] lwfb:
Haha, maybe!

Thank you for that. It made me smile.
[Nexus 5 General] wideasleep1:
I get it. All of the above is unacceptable. Still you will punish no one. Direct your energy to your quickest satisfaction...any other goal is misspent IMHO.
[Nexus 5 General] pens87pgh:
i wish this would just show up on amazon so we can deal with someone that knows how to handle these types of orders....
[Nexus 5 General] AndrasLOHF:
I think that's why they just started put "Ships in 2-3/3-4 weeks" as a way of denying there is any issue going on....including stock shortages.
[Nexus 5 General] lwfb:
I hear ya. Like I said though, I'm not hurting for a phone. My Nexus 4 is a champ, running 4.4 without issue.

My quickest satisfaction is to get resolution on this order. Placing another one could potentially get me the phone faster, but that's not my goal. My goal is to get to the bottom of what happened, get some sort of resolution, and make enough noise so that others don't get screwed like this in the future.

That's why I'm fighting, out of the principle. I'm not trying to punish anyone, I just think large companies should be held to a certain standard and so far Google has failed in the customer service department. They need to know that it's not OK to treat customers like this. Someone has to be vocal and proactive, otherwise they'll continue business as usual, which is totally unacceptable.

Sending them email after email, calling again and again, is a frustrating experience and it's not easy to keep it up. But it's the right thing to do.

The smallest drop can sometimes make the biggest waves.
[Nexus 5 General] wideasleep1:
At first blush I would agree...but it adds a middleman, requires splitting shipments from overseas to stock Amazon regional warehouses (time) and STILL usually ends up in UPS hands. Pre-ordering so there is no initial order crush (lost or errant orders) is a better solution.
[Nexus 5 General] EfrainTrejo:
ordered 32gb black 2 hours after launch this is what mine says hopefully its true.
[Nexus 5 General] birdman1542:
Does anybody know what this means? I ordered a 16 GB Black Nexus 5 on Nov. 1st and the status changed from "pending" to this. It seems like everyone else is getting "leaving warehouse" instead .
[Nexus 5 General] pens87pgh:
I've seen a few others post that...really strange. date mixed up, and dispatched in the future? something is definitely messed up over there....
[Nexus 5 General] THE_KINGDOM:
OMG man,, this is not a UPS problem, it's a Google processing problem.. these packages are NOT EVEN IN THE HANDS OF THE UPS
[Nexus 5 General] kingpinJK:
maybe those of us in limbo witht he same issue need to email someone who can coordinate investigations?
[Nexus 5 General] birdman1542:
Yeah, it's weird. I emailed Google support and the rep said that my order is being held for quantity reasons. It seemed like a generic response; I wonder what's really going on...
[Nexus 5 General] THE_KINGDOM:
I agree, if anybody who's stuck with "a shipping label has been created" status and been able to get in touch with somebody at Google who was able to reprocess their order and you have their email, please feel free to help us out.

thanks
[Nexus 5 General] wideasleep1:
It all starts here:

http://en.m.wikipedia.org/wiki/Worldport_(UPS_air_hub)

Who do you think is contracted to process, fulfill and ship orders?
[Nexus 5 General] THE_KINGDOM:
Google has a shipping warehouse that then send the packages to UPS shipping.

This problem occurs when the Google warehouse didn't get all the boxes over to UPS shipping dept.

IE- LOST Packages. Shipping labels are PRE-CREATED. HENCE, why people got post-dated shipping label creation emails on sat/sun before 11/04/2013

Once the orders reach UPS they are automatically scanned at **ORIGIN**, if this didn't happen, THEN UPS DIDN'T RECEIVE THEM
[Nexus 5 General] gambrinusboy:
I don't agree with you that it's the right thing to do to keep pestering them. I don't understand why you think that you deserve your Nexus 5 right away. You should always expect some delay in getting launch products from Google. They are not a regular retailer and offer a specialized product in limited quantities, so that means some people have to wait.

It's people like you and the trouble that you cause that will make Google reconsider if it's even worth selling Nexus products direct to the consumer. In your constant emails and phone calls to them, you have wasted tons of there time and taken away all profit motive left for them in your order.

If you want a launch Nexus device just shut up and wait like the rest of us you'll get it when it's ready for you. Or if you have to get a new product on launch day, go buy a fruity phone.
[Nexus 5 General] THE_KINGDOM:
Wow, if only I could down-vote this STUPID post.
[Nexus 5 General] Bxsteez:
I would just ignore him. His premise is silly and thought process is obviously flawed.
[Nexus 5 General] johaganism:
i think its a little funny. the original guy puts up a mighty air about how they want the right thing, the right solution, done in the right way. the opposing force is namely google, a company who is going to ship a phone.

then there is all these other companies that do horrible things. i wonder if he has taken any action towards them. probably not cuz he isnt a customer.

so when someone comes along and makes light/fun/talk**** and ppl defend the original guy because of "valid points." well, i get a chuckle.

---------- Post added at 12:13 PM ---------- Previous post was at 12:12 PM ----------
[Nexus 5 General] wideasleep1:
Where is this warehouse? And why would Google need a warehouse? I doubt the units moved fill a 40 ft cargo container...but even if it did UPS has the footage to prune from. I suspect lost orders occur during the authorization and final payment phase concurrent with fulfillment (multiple/additional items) and volume crush. Orders outside those parameters go smoothly.
[Nexus 5 General] lwfb:
Thanks for sharing.

I never said I expected my order right away. I contacted the merchant after they missed my ship by date (which was guaranteed by numerous reps) to figure out what was wrong with my order. They have acknowledged that the ball was dropped somewhere because my particular order should not have taken this long (their words, not mine), so my correspondence with the customer support team is justified.

Your logic is so flawed, simple, and childish that I won't even bother engaging in a debate. All I can say is that I hope you are never in a job that requires you to meet deliverables.
[Nexus 5 General] AndrasLOHF:
The only point this post makes is that Google should not be processing orders. Which is 100% correct. They should be contracting it out to companies that know what the hell they are doing. 3rd party logistics is a huge industry precisely because they can handle logistics much more efficiently than most companies can do it themselves. I've worked in logistics for both 3rd party and parent companies just shy of a decade now. The efficiency and accuracy that the third party companies I've worked for provided blowed the parent companies away.
[Nexus 5 General] Leegalaxy:
I've been waiting with a status of shipping label has been created since November 1st and realized today that the disconnect really comes when you look at the "leaves warehouse by" date in the Play store.

It is confusing because they don't really delineate between Google's warehouse and UPS'.

My order will leave Google's warehouse by tomorrow. Then it will be in the hands of UPS who are supposed to deliver it within 2-7 days.

I wish they had never sent the UPS tracking number because this is where the bulk of my confusion came from. It was a useless reference number since there would never be any movement within their network until it leaves Google.

The process needs to be centralized. Seeing things like "if your status doesn't update in 24hrs blah blah" makes me think there is a serious problem with the order when, in fact, I've had all the info I've needed all along.

On a side note, I'm having a hard time being happy for everyone who is posting pics of their brand new phones. Jerks! ;)
[Nexus 5 General] adma84:
What makes me nervous is that this thread has transitioned from I got my tracking number! emails (which was hopeful) to only people railing on google/UPS. I hope to see more I HAZ A NEW PHon3 emails, so that it seems like stock is moving...
[Nexus 5 General] pens87pgh:
yeah i've been watching this thread for a few days now...as soon as google's november 5th shipping expectation came and passed, things went downhill quick. its really concerning to see how many people are getting hosed.
[Nexus 5 General] jojo4747:
They are doing that but not immediately, they are letting other sellers ship the device. Such as amazon, T-Mobile,sprint, radio shack, best buy, etc... However they aren't doing it from the start, which in my opinion helps google develop a great ecosystem, sure their shipping methods suck but they will only get better

---------- Post added at 09:46 PM ---------- Previous post was at 09:42 PM ----------

It also seems that Google wasn't expecting the nexus 5 to have this much success being that android no longer is an infant and has great phones like moto x, s4, HTC one, and the G2
[Nexus 5 General] AndrasLOHF:
The white units seem to be moving on point. 5 hours from order placed yesterday to getting it shipped and UPS seems to be moving at a 2 day delivery speed instead of ground as most ground shipments I get are stuck in Memphis for a day. If I'm lucky I'll see the phone in the morning. That would make it around 48 hours from order to delivery. There is only one more hub left before it gets sent out for delivery and I'm only a few hours from Memphis.
[Nexus 5 General] THE_KINGDOM:
that unbelievable. Very fast shipping.. I can't believe there are people like me with no transit notification dating back to an order placed on Thurs last week lol... what a massive difference..
[Nexus 5 General] AndrasLOHF:
Are you in the US?

I originally had a 32gb black that I ordered last week and decided to take a stab at placing an order for a white unit yesterday. The black one is still pending.
[Nexus 5 General] THE_KINGDOM:
This is a perfect demonstration that this is a processing error on Google's end.

I'm in Canada

and this is an example of an order than went perfectly according to schedule
[Nexus 5 General] Starfire-1:
I have my Nex5 in hand. I did order at 2:14 pm EDT and was in the "Ship by Nov 5" group. Actually got it on Nov 5th.

EDIT: Black 32GB. Ordered Oct 31st @ 2:14pm EDT.
[Nexus 5 General] finalrequiem:
Which device? Black? White? 16 GB? 32 GB?
[Nexus 5 General] AndrasLOHF:
I had placed 2 more orders for a black 32gb in hopes that one would ship before my original one as proof to explain that orders were being processed incorrectly. I had been in contact with Google trying to explain this to them since Monday but they kept denying it. I accidentally canceled my original order though. POOP
[Nexus 5 General] THE_KINGDOM:
This is the problem some of us are experiencing, the order is "Order Processed: Ready for UPS" but UPS have not received it from Google. Except I got my shipping email on saturday and shipping label date 11/04/2013

Status in yellow shows: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."
[Nexus 5 General] 1stx2:
I ordered a black 32gb Tuesday (11/5) at 1:14 cst ( alabama ) and mine is saying leaving warehouse 11/26. I should have ordered a white one. :(
[Nexus 5 General] DroidDavi:
I ordered on day 1 and I'm still showing pending with 2-3 weeks. I'd like to at least have a solid ship buy date shine people with orders way after me seem to have them
[Nexus 5 General] X_N_:
Yeah, I ordered the same except a day before you. I'm really considering just getting the White one but I'm gonna try to just hold out until Saturday night first before I cancel my order & get the White version instead.
[Nexus 5 General] bbedward:
It just calculates the latter end of 2-3 weeks. 3 weeks from 11/5 is 11/26 - seems how google calculates it for everybody. it very well could leave sooner though, google probably just does it to be safe.
[Nexus 5 General] tatical:
I ordered on the 31st & got my shipping info yesterday. It shows that its been picked up already. I also ordered ground shipping, but it looks like they upgraded it to 2 day shipping.
[Nexus 5 General] Steve - O:
I;m one of the many that waited until Nov. 2nd at 1:30pm to order a Black 32gb which has been pending ever since.

Yesterday is changed to "leaving warehouse by 11/22" and I've had no activity on my credit card! :(

Google really sucks on this round of selling phones!!!:mad::mad:
[Nexus 5 General] cssacropolis:
Exactly same here.
[Nexus 5 General] jeepdroid31:
Lady at T-Mobile store wouldn't let me buy the n4 a few months back without a contract. Hopefully you can now
[Nexus 5 General] mldiroff:
Same situation here. I bought one on day 1 and got that yesterday for the wife, so I'm waiting on mine now and since I opened a T-Mobile account yesterday, I'm stuck using a loaner phone. I feel like Walter White in Breaking Bad with my bald head, glasses and flip phone. :)
[Nexus 5 General] finalrequiem:
I will say that the Google Play teir 1 support rep I've spoken to, via email, has offered twice now to cancel my order. I suppose that's a pretty good sign that my order (11/01, 1:30 P.M. CST) hasn't made any progress at all. I just thought that was interesting since I've seen more than one person say they couldn't get their order cancelled.
[Nexus 5 General] Lucke:
finally got it... w00t :D
[Nexus 5 General] bluegizmo83:
Hell I'd be happy with a flip phone right about now! My N5 won't be delivered until Monday or Tuesday, until then I'm stuck with a lame old Samsung candy bar style phone from SafeLink!
[Nexus 5 General] monkeypaws:
Ever since tmobile has been rolling out the uncarrier plan unless you were on some old classic plan, you were always able to buy phone outright without a contract. The N5 will be coming to tmobile on the 20th (rumor) and will be available to purchase on a monthly payment plan or outright which could be $500 (rumor).
[Nexus 5 General] Djapatos:
Oh pls.. I dont think color means anything.. Order my 16gb White one on Monday night, and yesterday it finally changed to leaving warehouse on 11/26..so it doesn't have to do with color
[Nexus 5 General] 1stx2:
It means something if the white version sold alot less than the black version.
[Nexus 5 General] finalrequiem:
^^^ Strong this.

It almost certainly has at least something to do with the availability of the different units. If the white, 32 GB device has a surplus available to ship, they are shipping faster. There are definitely some delays that make no sense but those are likely due to processing/shipping errors which are, unfortunately, going to happen.
[Nexus 5 General] smirkis:
finally got mine. now i can sleep at night lol. enjoy yours everyone!
[Nexus 5 General] Salviikiddd:
Ended up cancelling my 16gb white order after I found a local CL guy who's selling a 32gb for $435. More memory, no waiting.
[Nexus 5 General] DroidDavi:
Everyone on CL in Vegas is asking ridiculous prices
[Nexus 5 General] Bxsteez:
I FINALLY GOT MINE TOO!!! FINALLY IT HAS SHIPPED!

Ordered Oct 31st at 1:14pm CST

32GB Black Model
[Nexus 5 General] DroidDavi:
nice bro last year when all the 1st day people started getting info i was like last lol
[Nexus 5 General] Gaffadin:
I ordered last night and it said ships in 2 - 3 weeks.

A few minutes ago I got the email saying it had shipped already...

White 32GB.
[Nexus 5 General] DroidDavi:
white 32's are going out like hot cakes
[Nexus 5 General] abdel12345:
Where do u live if u don't mind saying because I'm in Ohio and ordered the white 16 gig on Sunday and it still says pending will ship by 11/26. I sent them multiple emails about it and maybe I'll get lucky and they'll move it earlier but it might be a little too much to hope for
[Nexus 5 General] kingpinJK:
shut the fck up... :(
[Nexus 5 General] Gaffadin:
Texas.
[Nexus 5 General] aooga:
For those who haven't gotten the phone yet, you might want to check craigslist. In SF, there are a bunch of nice people selling the 32gb white and black for 450. That's just $4 more than the price with tax. There might be some in your city too.
[Nexus 5 General] agent_grey:
A UPS shipping label has been created

I ordered shortly after launch. Was given the ship by Nov8. On sunday got the shipped email. But all UPS web site has said all week was "A UPS shipping label has been created".....

I called UPS today (Thursday) and it took them a bit but the rep assured me that mine would be delivered to me tomorrow(Friday). The web site still says nothing. The rep said its not uncommon when huge shipments like this go out that some of the individual units will not be tracked properly from the customers perspective.

Hope the guy is right.

This launch was way more frustrating than the N4. At least with the N4 I wasn't expecting anything and I wasn't wondering if my phone got lost or stolen. On the other hand at least this time I have the N4 to use in the meantime.

Edit: a couple hours after posting this my UPS updated. It now shows the phone in the system with an expected delivery of next Wednesday. So the UPS guy I talked to had no idea what he was talking about. It looks like the phone has been sitting at google all week and there "shipped!" email was bogus.
[Nexus 5 General] jojo4747:
Hopefully mine arrives w/o problem tomorrow, tomorrow is my early Class day so I'll be watching out that window
[Nexus 5 General] kayone73:
Mine arrived today, shipped out last Fri

Sent from my HTC One Sinless Google Edition rom
[Nexus 5 General] jojo4747:
For those of you in socal that got theirs what time did you get it?
[Nexus 5 General] Bxsteez:
Maybe they are playing catch up or something but I have to say I've been very upset and I spent like 45mins on the phone with Google this morning. Spoke to 4 supervisor.
[Nexus 5 General] Leong428:
Just ordered a black 32GB last night here in the UK. It's stating a 4-5 week wait. Looks like I'll be here for a while. :(
[Nexus 5 General] 1stloc:
Ordered mine on 11/2 got the leaving warehouse on 11/26 but I notice on my bank account my money was returned and no sign that I purchased it
[Nexus 5 General] pens87pgh:
did you hear anything other than their canned responses?
[Nexus 5 General] wynrawr:
Figured this information may be important to those who already have, or plan on buying from someone that got extras or are reselling from Google Play:

You can ask the seller to transfer the 1 year warranty over to your Google account from theirs - so if you need to request an RMA or anything else, they'll be able to process it (and you won't have to try to track down your seller!). The CSR told me all they have to do is call the general help center and request a warranty transfer.

Hope this helps!
[Nexus 5 General] Bxsteez:
Nope not at all!! Same BS over and over and over again. They just repeated the same thing.
[Nexus 5 General] davwman:
Mine came in today! 7 days exactly. Not sure what people are talking about as far as the screen, speaker, Etc. This thing is amazing! No light bleed, viewing angles are fine, speaker sounds better than any phone I've ever used. As far as the speed of the nexus 5, its ridiculous! Every aspect of the phone is fast!

Sent from my Nexus 5
[Nexus 5 General] Selmervi:
It's just a phone though. I definitely wouldn't bug Google even if they missed the ship date. You know they are hammered.
[Nexus 5 General] ST24085:
In for the luls. This is actually ridiculous. I basically conducted the same experiment as two other users:

Ordered a black 16 gb on Nov 1 noon MDT. Shipping changed from pending to Nov 26 just like everyone else. Got fed up and:

Ordered a 32 gb white last night (Nov 6) at around 7 pm MDT.

Received my shipping notification for the white 32 GB today at 3:30 pm MDT.

Located in Edmonton, Canada.
[Nexus 5 General] pens87pgh:
you're definitely right. just sucks being anxious. cant imagine how any orders they got...
[Nexus 5 General] kirky09:
I ordered the 32 GB white on Nov. 6 when it was showing 2 to 3 weeks. I called this morning to ask for the status and the agent said it is in the processing stage and will ship between today and Nov 22nd. Around lunch I received an email that it has shipped and scheduled for delivery tomorrow.
[Nexus 5 General] jags_the1:
So interesting question for me is if this nexus will stay in my hands for more then a day. Thats the goal .

i have bought and sold the previous 2 nexus with-in a day . nexus 4 was merely 4 hours. awfully camera,screen , speakers (build quality) on nexus just makes me sad .

i currently have a htc one, which was bought on the first day aswell, i dont think nexus 5 will make it to a day :P

i just bought it because i believe someday , i am gonna like a nexus. staying optimistic on this one!
[Nexus 5 General] chaoslogix:
Standard shipping

16GB - $384.12

32GB - $437.62

2 Day

16GB - $388.40

32GB - $441.90
[Nexus 5 General] njnets123:
Shipping to Woodbridge, I ordered the 16GB White model. $9.99 shipping + handling (3-5 days) and $25.13 for tax
[Nexus 5 General] AndrasLOHF:
Taxes on internet purchases = lame-O. I guess that's one thing Lousyana has right...for now at least.
[Nexus 5 General] abdel12345:
I just contacted google by phone and multiple emails so I'm hoping like the others that I'' get a shipping confirmation email soon. The people didn't help much all they said was because of the quantity they had to backorder some and I should expect a shipping confirmation and just keep checking my gmail each day. Very useless bu tI'm hoping that will get my order shipped faster lol
[Nexus 5 General] derukun:
Kind of upset that others who ordered the Nexus 5 on November 2nd have their ship date as 11/22 while I have mine on 12/3. :/
[Nexus 5 General] droid512:
I got mine last night contrary to the initial date (2-3 weeks) I ordered on the second
[Nexus 5 General] derukun:
I'm seriously considering cancelling the black 16GB order and getting the 32 GB white. Anyone else?
[Nexus 5 General] pens87pgh:
I've considered trying for the 32gb black instead of the 16, but at this point i figure i'm better off keeping my place "in line"
[Nexus 5 General] abdel12345:
I would but it would cost about 55 dollarsmmore which I don't have
[Nexus 5 General] :
Mine said 11/26
[Nexus 5 General] derukun:
Man, whatever. I'll just wait til my 16GB black arrives in the mail. I'm in no particular rush, other than bragging rights
[Nexus 5 General] BoltActionWaffle:
Better than my December 3rd Date for it to leave the warehouse when I ordered on November 1st in the Morn...
[Nexus 5 General] bricky23:
Well I ordered black 32gb version Nov. 3 It said Nov. 22 ship date and still does.
[Nexus 5 General] mlopes1988:
I finally received my new phone today and I have to say it is worth the wait. I was reading threads about all the negatives like white pages looking yellow, the power button... Luckily the screen looks great and no problems with anything. I had to root to get rid of all the Google crap I didn't want but besides that perfect. Wish you all the best with your orders.
[Nexus 5 General] :
I have 11/26 and i placed order on 11/2 afternoon