yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] allemoney:
They told me the same thing. I ordered a white 16GB on 2/19 and my hold was reversed on 2/22 but I was unable to cancel the order because they said it had already begun to ship (although I have yet to get any tracking info). I asked how is it that you say i will be charged once the item ships but i havent been charged although you say it has been shipped. Chat Support was unable to explain this to me clearly or do anything for me other than say it has been prepared to ship and is in transit to the courier (and that a few days can pass before it gets to them and they begin to ship it).

I also ordered a white 32GB (because the ship time is 2/28 rather than 3/7) today at about 5:20am CST prior to chatting Order Support. Because I had been informed that the 16GB phone was already on its way (and should be there before 3/7) i asked if i could cancel the 2nd order. it was 7:11am CST. Apparently that order had been processed and in under 2hrs of the order being placed.

i dunno what to think at this point other than Google is giving conservative shipping estimates (to cover its butt) and very few updates while attempting to rush to get these orders out. Hopefully we all get our phones before 3/7.
[Nexus 5 General] chunhaoshi:
If you ever got a shipping notification, when did you get it?
[Nexus 5 General] Ludink:
Red n5

I'm still waiting on news from Google regarding my red 16 GB that I ordered on the 14th...kinda unfair I think.
[Nexus 5 General] mjr80:
Hi everyone!

Out of curiosity, I tried to cancel my order for the White 32GB model.

I got an error message that I couldn't cancel because my order is being prepared for shipment and I should be receiving shipment information soon.

Yay! Hopefully that means it'll be shipping in the next day or so. :)
[Nexus 5 General] atn_chargers:
Good to know. I was seriously tempted to cancel my order and get the 32GB to speed up the shipping time. Guess I won't be doing that.
[Nexus 5 General] siron004:
Update on white 16 gig ordered Feb 17. Chatted with Google today. Said I can't cancel my order which usually means its headed to ups. Hopefully this one day shipping will pay off. I can't wait past Wednesday I'm going crazy with anticipation.
[Nexus 5 General] iowabeakster:
Just like several others have said above...

I tried to cancel (or change my order to the white 32 gb) today too. But, I was unable to do so. The rep on the phone said my order should ship on 3/7. I asked why I was unable to cancel when my phone won't ship for another 10-11 days. She had no answer. I asked her why people ordering the same model phone, 3 days after I placed my order, and who did not pay for the fastest shipping option (like I did) already had their phones, and mine had not even shipped yet. She had no explanation.

She forwarded an inquiry to the "shipping department".

I also got the canned email quoted above, that it had been processed and sent to the shipper. blah blah blah

Google really should hire Amazon (or somebody else) to handle the order processing and fulfillment for the nexus devices moving forward. Man, between Google and UPS, they really are terrible at handling this stuff.
[Nexus 5 General] atn_chargers:
Agreed. Last time I checked, it's 2014.
[Nexus 5 General] jakestash:
I got the shipping email at like 1:30 am on Saturday. The UPS tracking was never updated correctly though. It said it was still in transit when it was delivered.
[Nexus 5 General] One3OneKing:
I was able to use Page Monitor to grab a 16GB Red Nexus that popped up. Ships by 3/7, the hold for the phone is on my card which we know doesnt mean to much at this point. Hopefully we get something soon, I cracked my black 32GB Nexus screen so it hurts carrying around this phone. Gonna send the black one to get fixed then sell it.
[Nexus 5 General] RaphaelJK:
Any sort of business with UPS fails. had a totally bad experience about a month ago when I was waiting for my laptop from Newegg.
[Nexus 5 General] J713M0:
I'm getting a serious freaking run around from Google right now, and it's getting to be ridiculous. Two different reps have both told me that my order had been processed and given to the shipper, and that I would see an email and have a tracking number early afternoon today. One of the reps went as far as sending me a follow up email containing the aforementioned information. I just got off the phone with another rep that told me that the information was completely false and that he saw no information on my account page indicating that my phone had been given to the shipper, or that it had even been processed yet. This was after getting two of his leads to verify that he wasn't misreading my order page.

Admittedly, there was a little hangup between my financial institution and Google regarding billing Friday evening on the 21st, which I'm sure resulted in a delay, but the run around and conflicting answers that I've apparently been getting are frustrating to say the least. I've already waited this long, there's no other phone that I'm interested in, so I don't want to simply cancel the order.

This whole ordeal has degraded into a state of complete nonsense. :eek:

Anyway, I hope everyone else is enjoying their sweet new phones! :good:

/rant
[Nexus 5 General] wideasleep1:
Now you know how and why this thread has 686 tapatalk pages. The only sure thing is impatience.
[Nexus 5 General] icepuente:
I ordered the 16 GB version black today. I attempted to cancel it and just buy the red version off of Amazon but it is giving me the usual "We cannot cancel your order, as it is already being prepared for delivery." Damn that was quick hopefully :P

Edit: I just checked my bank account and it is no longer a temporary authorization and is now posted as a charge. I feel bad for anybody who ordered well before me and hasn't heard anything yet.
[Nexus 5 General] J713M0:
What does impatience have to do with false information and communicative disconnects across different Google call centers, along with extremely inconsistent wait times that vary from order date to order date?
[Nexus 5 General] wideasleep1:
All the answers are already in this thread. Hint: No one knows anything, You will simply get your phone when it ships.
[Nexus 5 General] J713M0:
:laugh:
[Nexus 5 General] jeffvb9:
For most its March 7. Why is it so hard for everyone to understand. If you get it earlier its a bonus. Patience....

Now where is my damn red phone!!!!!!!!!!!!!!!!!!!

LOL!
[Nexus 5 General] allemoney:
UPDATE TIME!

Soooo... the order i placed less than 24hrs ago (White 32GB with 1 day shipping) has now shipped. I have received a confirmation email with a tracking number from UPS. That was REALLY fast compared to my 1st order that was made nearly a week ago. This is quite a relief as this is the phone I really want and it will arrive 1st (and before I would actually need it on 3/7).

Now I can just wait for the white 16GB unit to ship and request UPS that they return the package to the sender. Good luck to all of you!
[Nexus 5 General] Ludink:
16 GB red

I come with good news for red 16 GB model! After waiting a long time, since the 14th, 4 am this morning, minutes ago they sent me the email I've been waiting on! My phone is coming! Woooo I'm excited. Just a bit of an update for those who were also buying red 16gb. Thank you guys.
[Nexus 5 General] Mr.W0lf:
After calling customer service many times, finally the package arrived to UPS.:fingers-crossed:

Before a few minutes they sent me a mail "Great news! Your order on Google Play has shipped"
[Nexus 5 General] trbman:
just got an email saying my February 14th order consisting of 2 black 16gb and one white 16gb has shipped.
[Nexus 5 General] mik6:
Ordered 16gb black on Saturday night, I just got notification email that it shipped 5:15 am this morning.

Tracking number active. Gives me schedule delivery Monday
[Nexus 5 General] trueterp:
had ordered a black 32 with 2 day shipping on 2/15. after seein all the traffic yesterday, I called my cc company to make sure there was no hold up there. I saw some people say they couldn't cancel their orders because google was saying their orders were being processed. I was curious to see where my status was since it still said pending and had no other indications. I cancelled my order and placed another order for the same black 32 but this time with next day shipping. got an email confirm this morning saying that order has shipped and will be delivered today
[Nexus 5 General] mjr80:
Hello everyone!

I also have excellent news!

I received a notification from Google that my phone has shipped! I'm also a UPS MyChoice member and I received a notification from UPS as well.

I selected standard shipping but the notification from UPS says that phone will arrive tomorrow.

Yay! I can't wait! :D
[Nexus 5 General] trbman:
same. got standard shipping but the tracking number says it'll be here tomorrow. I'm on the east coast too, all the way in jersey. assuming it is coming from CA, I can't believe it'll be overnight shipping.
[Nexus 5 General] siron004:
Update: white 16 gig ordered Feb 17. Shipping confirmation this morning. My phone is already amd kc and will arrive today...too bad its too late to take pto from work today haha
[Nexus 5 General] behemothZ3R0:
I've decided that Google has ADD and simply ship whatever orders make them-- puppy!

~ Red 32GB, 2/14, no movement.
[Nexus 5 General] mjr80:
It is coming from Kentucky. I also live in the East Coast, I live in North Carolina. I think I might have a pretty good chance of getting it tomorrow. :)
[Nexus 5 General] allemoney:
I cant believed an order I made yesterday morning with Google is about to be in my hands today while the one I ordered a week ago has yet to ship. My phone is out for delivery.
[Nexus 5 General] Akoolive:
Ringke fusion
[Nexus 5 General] :
Diztronic Voyeur
[Nexus 5 General] Macintoshian:
I have ordered Spigen from Amazon. Rinke looks good but Spigen looks promising. I saw a review on amazon saying that Rinke rubs off the matt coating on the phone. So I have Spigen on my nexus 5 now & I love it.
[Nexus 5 General] behemothZ3R0:
I ordered Spigen as well, because the Ringke has slits around all of the buttons and part of the reason I'm getting a case is to keep the dust away.
[Nexus 5 General] wizzcap:
making a switch from vzw G2 to the nexus 5 on ATT. Ordered last night and it shipped this morning!
[Nexus 5 General] atn_chargers:
Ordered the white 16GB on 2/19, got the tracking # this morning. Dance party time!!
[Nexus 5 General] J713M0:
After hearing last night that my order wasn't being processed yet, I decided to try and cancel my order this morning, and re-place like you just described, hoping to see some movement. I'm now unable to cancel the order, both through the customer service call line, and doing it manually through my order page. I got a little popup notification when attempting a manual cancellation that reads pretty much the same as what the customer service rep told me:

"There Was a Problem

We cannot cancel your order, as it is already being prepared for delivery. If you haven't already, you will receive an email with your order status soon. For further assistance, including returns and refunds, please visit the Google Play Help Center."

I don't know what else to expect right now.
[Nexus 5 General] Mawtin:
Yesterday I was reading previous posts and someone said that "leaves warehouse" date was actually the last day to ship. That made me happy

Then this morning, got email saying it's shipped with tracking # and now I'm ecstatic.

Should arrive by end of 27th
[Nexus 5 General] allemoney:
hopefully that means my order will be on its way (same unit as yours) and i can have it sent back since my 32GB is gonna be here today.
[Nexus 5 General] truckroot:
I too am making the same switch from vzw g2. Ordered Sat am and shipped this morning. 32GB white

Sent from my Nexus 7
[Nexus 5 General] tguellich:
WTH?

The black 16 or 32 both say leaving warehouse on 3/7. I ordered them on 2/15. Man, this is making me crazy.
[Nexus 5 General] icepuente:
Yeah I ordered my black 16 gb last night and got a shipping notification overnight. It may be your order is going to ship together and one is holding the other back.
[Nexus 5 General] psak:
32GB White

Ordered on:

Feb 24, 2014 12:12 AM EST

Received Tracking number on:

Feb 25, 2014 4:21 AM EST

as of right now tracking information is empty and the status of it is "Order Processed: Ready for UPS"
[Nexus 5 General] tguellich:
Sorry, I wasn't clear. I ordered 2 16Gb phones. I was just checking to see if either one was shipping right away. I am going to call them in a few minutes and see what is up.
[Nexus 5 General] atn_chargers:
Saw the unveiling of the Galaxy S5 yesterday. Thank you Samsung for making my decision much easier. Hurry up UPS!!! :)
[Nexus 5 General] tguellich:
UPDATE: I called, they said March 7 is correct for the 16Gb black.:rolleyes:
[Nexus 5 General] :
I second that!
[Nexus 5 General] Manh Ly:
32 Gb white

Order it today, 2/25, saying it'll leave the warehouse on 2/28, still pending order, so excited .. !! :silly: :p :fingers-crossed:
[Nexus 5 General] icepuente:
Wow I ordered the 16 GB last night and now I am for sure getting the phone on Wednesday. I ordered with 2 day shipping, and it arriving a day early according to UPS.
[Nexus 5 General] Beamer9408:
Ordered black 16gb on the 21st haven't heard anything. Pending charge has gone away.
[Nexus 5 General] chunhaoshi:
What the hell...I ordered a Black 16GB on 2/15 and still haven't gotten a shipping notification. This is such bull****.
[Nexus 5 General] allemoney:
well I got my Nexus 5 in the mail the very next day after I ordered it. I do have to say that the phone is being quite awesome.
[Nexus 5 General] tguellich:
Did you order the black one? I know the white one is in stock.
[Nexus 5 General] icepuente:
Yeah I ordered a black one. I would definitely contact them. Google definitely needs an upgrade in the logistics department.
[Nexus 5 General] tguellich:
I did and they said that was impossible unless it was for a product replacement.:confused:
[Nexus 5 General] rolinton:
Order date: Feb 22, 2014 7:34:08 PM EST

N5 16 GB black. Just got it in my house.
[Nexus 5 General] Mr.W0lf:
Scheduled Delivery Updated To : Wednesday, 02/26/2014, By End of Day

Status : In Transit 1 Business Day(s) Left
[Nexus 5 General] mjr80:
Well, bummer. I had received an email this morning from UPS that the phone would be delivered tomorrow. I just received another email from UPS that the delivery date has changed to Thursday.

Still not bad considering I had chosen the standard shipping. :)
[Nexus 5 General] chunhaoshi:
I am so mad right now - like I said before I ordered mine on 2/15 and still haven't gotten a shipping notification. I spoke chatted with one of the google support staff and received the same canned response (the order says 3/7, the item is out of stock, etc.)
[Nexus 5 General] Stealyourface:
Some people just get lucky. You should only be upset if the phone doesn't ship on 3/7. Anything before that is just a bonus. Not guaranteed.
[Nexus 5 General] manuel.cornelio@gmail.com:
!

Black 32gb standard shipping ordered feb 20th got tracking number today will arrive friday from kentucky
[Nexus 5 General] jackiepap:
Noo faiiirrrrr! Lol mine still says 3/7 :(
[Nexus 5 General] BOOMER_SOONER:
I strongly disagree, I would be pissed too and have a justifiable right to be so. It would be like u took a number at the DMV and were waiting in line for a couple of hours, then some guys come in get a number and get their numbers called after waiting a few minutes.

It's always easy to say be patient, it's another issue entirely if your actually the one being skipped.

Just my opinion.

This issue has been a big reason I've held off on pulling the trigger for the N5, since I've seen what's happened with newly placed orders I'll take my chances. I'm trying out the Note 3 and hopefully WE ALL get ours in the next week or so.:fingers-crossed:
[Nexus 5 General] wideasleep1:
But you forget it's not FIFO, or 'fair'. It's anyone's guess why UPS does the order, processing, fulfillment and shipping the way they do. It's a simple reality that same-day orders as yours will reach their destinations both earlier and later than yours, based on a myriad of factors.
[Nexus 5 General] J713M0:
Ha, no, not quite. This isn't luck, this a complete lack of prioritization.

Stuff like this is what I'm talking about. I ordered the same exact thing six days prior, and there have been -no- updates whatsoever to my order, besides the fact that I can't even cancel it anymore, a fact which makes no sense at all, considering I'm being told by CS that it has NOT actually been given to the shipper.

What's worse is that this isn't a problem that's just specific to me, a little bit of reading through this thread will show that.

Like I said, this has nothing at all to do with luck or a lack thereof for that matter, this has to do with very poorly optimized shipping and order-filling procedures.

This is a mess.
[Nexus 5 General] wideasleep1:
This is the Play store way since Nexus One. You can always pay a bit more and get it from the carriers. Convenience comes with a cost.
[Nexus 5 General] J713M0:
Well **** me running. I just got an email from google saying that my order has shipped. Way to go and make me eat my own words just minutes after posting them.

This is embarrassing.
[Nexus 5 General] Jooosty:
I just bought a Nexus 5 in Red 32GB from Craigslist.

I didn't know they were having stock issues?
[Nexus 5 General] wideasleep1:
Fess up..the whining felt great and helped pass the time! LOL!
[Nexus 5 General] J713M0:
Of course it felt great, somebody has to read about my plight.
[Nexus 5 General] wideasleep1:
'This thread is all a saga now.' Papa Lazarou
[Nexus 5 General] allemoney:
Welp... i got the shipping confirmation email for my 2nd phone (aka my 1st order on 2/19). its a White 16GB and although i only paid for 3-5 day ground shipping its gonna be here today.Gonna try to sell it rather than return it to google. i dont want to wait 1-2 weeks for a refund.
[Nexus 5 General] BOOMER_SOONER:
Excellent point! I never thought to consider UPS role in this.
[Nexus 5 General] MightyBreesh:
Hi everyone! Just ordered my 16gb white N5 about an hour ago,estimated to be shipped by 3/14. I'll be in here going crazy waiting too!
[Nexus 5 General] Stealyourface:
Well at least you have it ordered. Last I checked they were out of stock again.

It's one thing to be justifiably mad. And another to be self entitled to being mad because you are doing it to yourself by comparing your order to others. Rather than waiting like you are supposed to. Truth is unless it doesn't ship by the given date, there's no reason to be mad. Case and point, this guy.
[Nexus 5 General] dav8388:
New guy here. I just ordered a White 32gb nexus 5. It will be replacing my Samsung Galaxy II that is falling apart. According to Google it will ship on the 28th, and I can't wait for it to get here. I also just ordered the Spigen Ultra Hybrid Case, but I'm having a hard time choosing a screen protector. I have the original Zagg Invisible Shield on the S II, and have been happy with it with the exception of the orange peal look that it has. Any suggestions on a good, but resionably prices screen protector?
[Nexus 5 General] Stealyourface:
Get an iloome glass screen protector. The tempered is just as cheap as a zagg. The flex (what I recommend for the case you're getting) is even cheaper. And they're both better than an invisible shield.
[Nexus 5 General] behemothZ3R0:
Just so you know, the Spigen comes with a screen protector in the box. You probably knew that and wanted something else anyway, but I wanted to make sure. ;)
[Nexus 5 General] dav8388:
Thanks i'll look into that one

Thanks. ya I did know that, but I was looking for something a bit more durable than the plastic protectors.
[Nexus 5 General] maximinus058:
Got my shipping notification this morning, originally said wouldnt ship til March 6th.

will have it by the 28th!

nice
[Nexus 5 General] DavidEQ:
Black 32G ordered the 15th and the web page showed leaving the warehouse on the 7th like everyone else but I got my standard ups ground tracking number email this morning. No delivery date from UPS yet.

Sent from my SPH-L900

Update:

Scheduled Delivery Updated To:

Friday, 02/28/2014, By End of Day
[Nexus 5 General] Beamer9408:
Shipping email received this morning. Black 16gb order placed 2/21
[Nexus 5 General] RaphaelJK:
Ehe.

I shouldn't have ordered red. It was just too attractive.

regret ordering case and screen protector too early LOL

Cheer up everyone!
[Nexus 5 General] tenover:
Ordered a black 16GB on Feb. 15th.

Originally said ship date was 2-3 weeks/March 7th.

Received shipping notification late last night that it had shipped and would arrive by end of day on March 3rd at the latest.

Left Kentucky this morning. Stoked.
[Nexus 5 General] fly3rr:
I placed an order yesterday, site says will leave warehouse in 2-3 weeks. Order has it leaving on 3/14. Let's see how long it takes.
[Nexus 5 General] kgeissler:
I also ordered a red one...16gb. Ordered on 2/15...still waiting.

Well, actually the phone is for the wife. I have had my N5 since launch day.. :)
[Nexus 5 General] Boatski:
Ordered a Black 32gb on 2/25 w/ 1 day shipping. It's out for delivery now.
[Nexus 5 General] One3OneKing:
Ordered a 16GB Red Nexus on 2/24. I'm dying waiting for this phone. My Black 32 GB has a cracked screen. I was hoping I wouldn't have to experience this waiting again until the next Nexus and now the wait is worse than it was on launch day. lol
[Nexus 5 General] Manh Ly:
Where do you live? I saw people saying this 1 days 2 days delivery option, I lives in Canada and I didnt see anything on my order, mine got shipped today too, and is expected to be here by 2/28, wooo :)
[Nexus 5 General] havi007:
I am moving to t mobile close to the end of April. I am trying to decide when I should try to order the red 32GB. It looks like its really random when they come back in stock. Does anyone have any tips.
[Nexus 5 General] One3OneKing:
Do what I did and install the Page Monitor chrome extension on the page of the phone you want and set it to check the page every few seconds. In that way whenever Google changes the page or a random red one comes into stock you will be alerted. That's how I got in a red order despite it being out of stock for a while now. It just randomly popped up.
[Nexus 5 General] havi007:
Thanks bro
[Nexus 5 General] Boatski:
Indiana. The phone shipped from Kentucky. ~3 hrs away
[Nexus 5 General] Xidroid:
After the shipping notice Saturday morning it didn't start moving until Monday. I got 2 day shipping but it arrived and was delivered Tuesday evening (last night.) Kentucky to Alaska in one day, not bad and better than usual.
[Nexus 5 General] Mr.W0lf:
Delivered

Delivered On: Wednesday, 02/26/2014 at 2:23 P.M. :victory:
[Nexus 5 General] PhillyFan65:
16 GB Black ordered on 2/17 shipped last night and being delivered tomorrow. Standard shipping chosen. I'm in FL
[Nexus 5 General] moseso:
All the bad voodoo at Google about whether these are in stock -- or not -- and when they're going to ship -- or not -- somehow got transferred to UPS and Fedex too.

Got my ship notice from Google on 2/22. It didn't actually start moving until 2/24.

I ordered my SIM card from TING the same day I ordered the phone.

Here are pictures of the tracking pages. They're freakin' hilarious. I had to pick up the SIM this morning -- or take my chances with Fedex not being able to find my shop, again. (It's in St. Paul, MN -- NOT way out in the woods...) Hopefully, the phone arrives tomorrow.......
[Nexus 5 General] RaphaelJK:
I was actually looking for "Like" button after i saw ur pics. Disaster.
[Nexus 5 General] RaphaelJK:
What r u guys' 16G nexus 5 red shipping or order status ordered on or after 2/19/14?
[Nexus 5 General] :
I know this want your question but I ordered a red 32gb on 2/15 and the order is still pending. Just like everyone else, leaves warehouse by 3/7.