yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] Steve - O:
Don't worry, Google will take the money & run!

Mine fell off too after it shipped and two days later they came back and took it (with a vengeance). lol :laugh:
[Nexus 5 General] roflwaffles:
For those who got standard shipping, how many days did it take to reach you? Was the UPS estimated delivery date accurate for the most part?
[Nexus 5 General] spacegirllost:
well, my lovelies... i'm outta here! no one stole the box from my porch and i'm an über happy camper at this moment. off to play with it and try and decide on a case. wheeeee!! i hope everyone gets their phones soon and enjoy their moment as much as i am mine right now. :D

Black 32BG

ordered: 11/11/13 @ 9am AZ

first pending charge: 11/11/13

second pending charge: 11/18/13

shipping email: 11/20/13 around 1am

delivered: 11/21/13 (2 day shipping)

appears to have no immediately noticeable defects. nice!
[Nexus 5 General] unknownbeing:
Did your UPS page ever update?
[Nexus 5 General] shaikmonster:
Trucks are faster than dog sleds...
[Nexus 5 General] framirezferrer:
My 16GB black Nexus from 11/5 arrived today. UPS never updated their status since it got to Puerto Rico last night at 8 pm so I was expecting it for tomorrow. The phone is flawless. 311k with no update request at boot.
[Nexus 5 General] JustGetTheGun:
Ordered 32GB Black on 11/4. Only had one pending charge on credit card. Shipped yesterday (11/20) with a delivery date of 11/22 on standard shipping. UPS has been updating since I got the email. Live in Michigan and shipping from Louisville.
[Nexus 5 General] the1onewolf:
Ordered on the 8th.

My 32GB white is listed as: Leaves warehouse in 3 - 4 weeks.

My 16 GB black is now shown as: Pre-ordered
[Nexus 5 General] wafermagnet:
What my browser tabs look like these days:

XDA

UPS

Play Store

Gmail

/r/Nexus5
[Nexus 5 General] shaikmonster:
I know the feeling...
[Nexus 5 General] unknownbeing:
That routine is too familiar.
[Nexus 5 General] talman26:
Mines the exact same way...
[Nexus 5 General] CrazyTechnoBoy:
Tracking info just got updated. My black 32GB is getting here by the end of Tuesday. Finally!
[Nexus 5 General] spacegirllost:
a little behind the actual times of transferring in each city, when delivered and such... but yeah, it did.

i was tracking from the myups app on my phone.
[Nexus 5 General] P.Mobile:
keep the faith guys!! few weeks ago i was in this thread stressing out..lol. wasnt fun.. UPS didnt update my tracking page or scan my package for like 4 days straight i was buggin.. but then on the 4th day with no sign of my package it popped up in my state! then next day i picked it up from the USP center near me.. yall will be fine..one thing i must say is i LOVE this phone.. so smooth.. and some say battery life aint very good but im gettin super good battery life.. i never really liked stock android on any HTC or Samsung device i ever had but im loving it on the phone.. plus we have so many great devs on this phone.. we already have a franco...faux... bricked...trintiy kernel... so many sick kernels to choose from.. im in heaven with this phone:good:... it was so worth the wait :)
[Nexus 5 General] CRIME INC.:
Just got confirmation that my N5 will be here Saturday!!!
[Nexus 5 General] Noble Six:
Just got shipping notice, it's in Louisville, KY, United States, Thursday, 11/21/2013.

Ordered 32gb Black 11/10/13 Ground shipping. I didn't get a 2nd pending charge, I got the 2nd charge at the same time as I got the shipping notice.
[Nexus 5 General] wafermagnet:
Shipped. ****ing finally.

Ordered Nov 4 16 g black

Shipped tonight 11/21

Now I wish I had gotten two day..with the weekend in between, it will take about 6 days to get to my house in cali
[Nexus 5 General] Jperture:
Ordered 11/2, second charge dropped off around Wednesday morning and no movement since. Its scheduled to ship by 11/22, so hopefully it does just that. These twenty days has been rough.
[Nexus 5 General] unknownbeing:
Does UPS deliver Saturday?
[Nexus 5 General] apoorv24:
I ordered 16gb black N5 on 11/16 3:30pm with 1st pending charge appearing on my card immediately...however today that charge has vanished from my statement... :confused:

Has anyone who ordered around the same time received any notification or a second pending charge??
[Nexus 5 General] SteveG12543:
Got it today! I'm already in love with it.
[Nexus 5 General] mvostoni:
Hey guys,

I placed an order on Nov. 1st and I got an email two weeks ago that my package was shipped and my card is also charged, and then got a tracking number too. But I never got my cellphone, after taking to UPS guys, they said they did not pick my package up, and asked me to talk to the shipper. After talking with a guy in google, he said he will investigate to see what happened. After like a week they sent me an email that my package is lost and I need to order again, my money would also be refunded! That is ridiculous and I am so mad at them, but I wonder if what they are doing is legal or not.
[Nexus 5 General] Yaz75:
Trying to figure out why it would be illegal.

They are not going to charge you for a product that is not going to be delivered. So in essence nothing will happen on either end.

They had a crush of orders for this phone. Some folks are going to have problems or have their orders lost/screwed up. It happens. If you want the phone, re-order it once the refund hits your card. If not, then shop around for another phone. They're doing what they should which is to give you your money back. That's kind of the end of the story.
[Nexus 5 General] ldubs:
32gb black ordered 11/6 originally stated won't leave the warehouse until 12/3. I had paid for 2 day shipping since it was only a few bucks more. Shipped on 10/19, got it today. Haven't done much with her but she's beautiful...
[Nexus 5 General] mvostoni:
Thanks for your reply. But in first email I got from them, when I ordered the device, it was mentioned that your card will not be charged till your cellphone is shipped. I talked to guys in UPS, and they said we have not picked up your package, so basically they charged me before shipping my device (two weeks ago). besides, I ordered three weeks ago, if I re order now, I need to wait three more weeks! that sucks!
[Nexus 5 General] TheAtheistOtaku:
**** happens in life man, it sucks but ya dont really have any other option if you want the nexus 5
[Nexus 5 General] rockykoston:
And I assure u, that u want this phone. It's a magnificent piece of hardware with awesome software. I'm enjoying my first day with it.
[Nexus 5 General] mvostoni:
Yeah, you're right. I really want to have a nexus 5, so I'll give it a try to see if I can have them send me another cellphone without ordering again or waiting that long. But if they don't accept I guess I have to wait three more weeks:(
[Nexus 5 General] testinguser:
Ordered mine on 10/31. Cancelled it the next day. Re-ordered it 11/19 and still waiting...
[Nexus 5 General] misterviolinguy:
Mine shipped!

Black 32GB

Ordered: November 9th

Shipping Email: November 21st

If it makes any difference, I live in California
[Nexus 5 General] KAV1TY:
Hey Justibasa, If you dont mind me asking, how long did it take for your phone to get to Utah? Like amount of days from original departure from Louisville? Mine Shipped and im just wondering how long I'm to be waiting!
[Nexus 5 General] ximaginex:
FINALLY. Got my shipping notification :D

Device: 32GB Black Nexus 5

Ordered: November 11th

Shipping: Standard Shipping (3-5)

Shipped: November 21st

I can't wait!
[Nexus 5 General] Darkendvoid88:
Woohoo! :victory: Ordered Nov 12th, got my shipping notification and tracking number at 8:30pm central time. Its already in transit as well! :highfive:
[Nexus 5 General] darmster:
Which Color and model? I ordered a 16 gb white on 11/12/13 and the order still says pending. Shipping to Atlanta
[Nexus 5 General] MrGriffdude:
What model?
[Nexus 5 General] kbbbkk:
I'm in the same situation as you! There is one dead pixel/dust particle. In my case though it's at the bottom left (right where the back android command is).

The CS rep on the phone said that it would ship right away. But after checking the order online it looks like it's giving the generic Dec 3rd date. Hopefully it ships before then. Also, I noticed the option of 1-day shipping as well.
[Nexus 5 General] mattfox27:
Ordered mine on 11/19 just checked credit card and initial charge dropped off, so the loop begins... Lol
[Nexus 5 General] floritttt:
68994345163

16GB White Ordered 11/6 Shipped 11/21, 7pm pacific. Hopefully gets here before thanks giving. All the way in west coast.
[Nexus 5 General] bantamdraper:
Curious to know if any Australians have ordered and received the N5 and what your wait time was like? I ordered the 32gb black 5 days ago (17/11) with a "leaves the warehouse" time of Dec 8th on my invoice.

I've still got a couple of weeks more at least before it ships and I'm already getting anxious...mainly because I sold my N4 and I'm currently having to use my stone age Optimus One and it's low res 3.2" screen until the N5 arrives. I'm crossing my fingers that there aren't any issues with the N5 when it finally gets here.
[Nexus 5 General] athani:
This hasn't gone well for me. Ordered 32GB Black on 6 Nov. Nothing yet :'(

I know there are a few people who have ordered before me and are still awaiting their phone, but that gives me little solace :-\
[Nexus 5 General] Jperture:
I feel your pain. 11/2 here.
[Nexus 5 General] unvaluablespace:
I read somewhere that someone called google to ask about their order, and the next day they got a shipping email. I ordered mine on the 5th, and the order said it didn't even leave the warehouse until the 26th. I was confused because it just kept saying pending, and no real confirmation of the payment, so I called google yesterday. sure enough, later that night, I got my shipping label. not sure if just coincidence or what, but it wouldn't hurt to call n just ask to verify to make sure your order went through properly.

patiently waiting now..... *twiddles thumbs*:good:
[Nexus 5 General] mad_vtak:
I ordered 32GB White 11/20 with 1 day shipping. I now have my phone in my hands. That was fast!!
[Nexus 5 General] rob9:
Ordered 32gb white on 18/11 with "Leaves warehouse on 12/6/13". In sydney btw.
[Nexus 5 General] Mikeonic:
Nothing still for a order placed on November 9th.
[Nexus 5 General] mx6klze:
Ordered 16gb white 11/9, shipping confirmation 11/22
[Nexus 5 General] Mikeonic:
SERIOISLY......
[Nexus 5 General] d_phekt:
Got mine in Minneapolis this afternoon. Ordered black 32gb Nov. 6th. Originally had a a ship date of Nov. 26th but shipped on the 19th.
[Nexus 5 General] athani:
Welcome to the club :D
[Nexus 5 General] wafermagnet:
I know people are saying you shouldnt complain/its not illegal...

Technically, yes they are in the green. They are refunding your money.

On the other hand, eff that dude. I ordered the 4th, FINALLY got a ship today (with ground it'll take about another week, longer if it goes through Thankgiving). Im already praying that it doesnt have a defect. But I would be crushed if I had to start the wait all over. I feel your pain. I would call custommer service, see if you can get a priority. People who have been getting replacements for defective phones have already gotten 2 or 3, so its possible. Good luck.

PS worst case scenario, spend the extra 50 bucks with 2 day shipping you could probably get the white 32gb before thanksgiving.

---------- Post added 22nd November 2013 at 12:02 AM ---------- Previous post was 21st November 2013 at 11:56 PM ----------

Mine shipped today, BTW..myUPS sucks (for me anyways) it was supposed to alert me of shipment. It didnt. It also hasnt figured out that the package has been shipped to me. Its supposed to (i think) based on knowing my address and let me know a package has been shipped as quickly as possible. Maybe I'm doing it wrong but in my opinion, don't was your time people, just wait for google's conf email.
[Nexus 5 General] Noble Six:
I emailed support 4 times, the first 3 was just to see what was going on. The 4th email I haven't gotten a reply back, but I asked them why is it that people who placed an order after me has either gotten their shipment or shipping notification. This doesn't seem fair to the people who are ordered way before. I got my shipping notification today, not sure if this has anything to do with it. The rep also said my shipment is already being handled by UPS on Sunday, so my order has been there for almost 4 days sitting there.

I ordered on 11/10 32gb Black, SoCal, Ground shipping comes on Wednesday of next week. Good luck to the people who are still waiting who ordered before me. Try asking them what's the hold up.
[Nexus 5 General] siddroid:
I also ordered my 2nd 16 GB black version on 5th nov using same credit card and last checked it says.. Leaves warehouse by 3rd Dec. You are lucky!

Does Google deprioritize 2nd order if same credit card is used ?
[Nexus 5 General] furou:
Shipped, yay!

Ordered black 32gb on November 7 from the US store, shipment left the Kentucky warehouse on the 21st.

The wait is finally over, I'm so happy!
[Nexus 5 General] Roxy:
Technically, the wait isn't over because it has not arrived at your house just yet. :P
[Nexus 5 General] neoalb1989:
Guys i don't see very much 16gb black being shipped. Is only my opinion or not?
[Nexus 5 General] furou:
What, are you jealous? I practically almost have it in my hands :p
[Nexus 5 General] Roxy:
Why do you think I'm jealous? I didn't even order one. o_o
[Nexus 5 General] koolk.:
Ordered 32GB white on 11/18. Order got cancelled on 11/21 because of a billing problem. Reordered again right away, and after ~8 hours got a shipping notification.
[Nexus 5 General] Zico 10:
Ordered 3 weeks ago and got "Leaves warehouse by November 22, 2013".

I was surprised it gave me a specific date after the ordeal I went through to get my (2012) Nexus 7.

Now that the 22nd has all but passed (business hours) both where I am, and where the device is likely to ship from, I see it's likely more of the same :)

Not fussed, expected no less. I would love to one day see a Nexus unveiling that actually works.
[Nexus 5 General] waloshin:
Nexus 5 should be here ,but fe this!!

"Shipment released too late for scheduled aircraft or truck departure."
[Nexus 5 General] Brazooka:
Ordered 32GB black on 11/07. Order got cancelled on 11/19 because of a billing address problem (I'm from Brazil).

Reordered again right away, this time a 32GB white, and today got a shipping notification.

I'm lucky to have a friend who will bring it from US on 12/03. :D

Can't wait.
[Nexus 5 General] rosalesj:
Ordered mine 11/15 - 6pm

Patiently waiting for that shipping email
[Nexus 5 General] gdsbalaji:
what information will google support ask?

i had ordered N5 Black 16gb on Nov 3, 2013 10:09:06 PM EST. ordered through a friend in the US. the status in Google account as of Nov 12 2013 is 'Leaves warehouse by 26 November 2013". no shipping mail etc.

I would like to call you google and ask the status of the order.

Since am going to call (not the one who ordered)..wondring what all details i need to provide to google support to track my order?

I have order number, google account email id through which it was ordered
[Nexus 5 General] athani:
Keeo the billing and shipping addresses handy. And the credit card number used to place the order - the last 4 digits.
[Nexus 5 General] Daps:
Well I just ordered a 16 GB Black for my son for Christmas. Used 2Day shipping. Says it'll ship by Dec 11 which will be here in plenty of time barring any snafus.

Now I can just forget about it.

I'm going to try him out on the tmobile $30 plan.
[Nexus 5 General] Ch3micalGnetics:
Nexus 5 delivered yesterday [MENTION=3681663]11am[/MENTION].. Now waiting for my forwarding agent to get the phone to my country... 5 more days... :D

Enviado desde mi GT-I9100 usando Tapatalk 4
[Nexus 5 General] uknowwhoiam76:
So I ordered mine on the 16th. Still haven't heard anything. Ordered some screen protectors and cases from Amazon. Got those already. That makes this an even longer wait.
[Nexus 5 General] Darkendvoid88:
32GB Black shipped to Missouri. Ordered Nov. 12th at like 9:30AM central time. Got shipping notification Nov. 21st at 8:30PM central time.

United States	11/21/2013	1:29 A.M.	Order Processed: Ready for UPS

Louisville, KY, United States	11/21/2013	7:11 P.M.	Origin Scan

Louisville, KY, United States	11/22/2013	12:48 A.M.	Departure Scan

Earth City, MO, United States	11/22/2013	5:30 A.M.	Arrival Scan

Scheduled Delivery:

Monday, 11/25/2013, By End of Day

My google play still says leaves warehouse by Dec 3rd and my wallet says the order is completed. Neither show shipped or have tracking info. Looks like it won't make it here this weekend, guess I'll have to wait till Monday.
[Nexus 5 General] hshshawn:
Consider yourself lucky I ordered early on the 9th and still have not heard a peep. Same 32gb Black going to Ohio
[Nexus 5 General] Darkendvoid88:
Yeah assuming it comes monday I'll have thursday - sunday to play with it. Here's to hoping it doesn't have any dead pixels, dust under the screen, or a bad vibration motor. Wiggly buttons I can live with.
[Nexus 5 General] ExodusC:
Well, my T-Mobile prepaid SIM activation kit arrived, and my Nexus 5 bumper from the Play Store shipped. Now I'm just waiting on my screen protectors to ship from Amazon.

...Oh yeah, and my Nexus 5, that too.
[Nexus 5 General] shaikmonster:
My phone is an hour away, but won't get here until Monday. So close!
[Nexus 5 General] Mikeonic:
Still... Nothing.... Haha
[Nexus 5 General] LuBi:
So over it already..

I've spoken with Google regarding this extensively, as I also ordered earlier then most of this recent notification wave on 11/08 (32gb black 2-day shipping). Google by design does not provide customer support representatives the ability to provide customer support in any way. While everyone is very kind and claim to be understanding there simply is nothing that can be done. At least I thought that until I spoke with a supervisor this morning who took ownership and will be directly involved from this point on. Up until this point I've practiced patience regarding this purchase but when as I see 20+ subsequent orders ranging from 1 to 4+ days I become very concerned. There's also a small window of three days next week to ship and receive the device as UPS observes both Thanksgiving and Black Friday which tacks on another whole week. Also worth mentioning, I'll be leaving town the first week of December on business.

When a consumer places an order they establish an expectation of service. Google has not delivered on this expectation of service as their fulfillment practices defy logic. Regarding either a pre-order or back order situation, a first come first serve fulfillment would be the most logical. Google has chosen to fulfill orders based on "the estimate in your confirmation email". This is essentially saying that the further out your ETA the longer they can afford to make you wait for your device. The order with the lowest ETA will be fulfilled first as your deadline is approaching sooner. It isn't right, it isn't good business, but this is simply how Google is doing it.

The supervisor I mentioned is personally making my case to fulfillment to see if there is anything at all that can be done. I'm hopeful but I know I'm not the only one so I'm not holding my breath. The good news is she has submitted a bug regarding their fulfillment process and claims she will take it all the way to the top. The supervisor as an internet consumer said she would not stand for such a fulfillment process and would have conducted herself in a much less desirable way had this happened to her. I can't say enough good about her, she was absolutely the best. :fingers-crossed: hopefully she can work some magic and hopefully we all never have to deal with a fulfillment process like this again.

tl;dr: Google order fulfillment is flawed and not even remotely on a first come first serve basis. Support is by design crippled from providing customer support. UPS does not conduct business on Thanksgiving or Black Friday so there are only three potential days to ship next week.
[Nexus 5 General] philip_g:
doesn't seem like very many.

I ordered a 16g black on 11/7 still says leaves warehouse 12/3. With a few white 16's shipping that ordered around the time I did maybe mine will ship soon, who knows.
[Nexus 5 General] MartinHC91:
Good for you man, im still waiting for my 16 GB White to ship, i ordered on 11/11, after it gets delivered i will have to wait to get it in Paraguay :)
[Nexus 5 General] neoalb1989:
We are in the same boat mate. Let's hope to have our nexus's soon in our hands as everybody already have.
[Nexus 5 General] darmster:
At this point I'll be happy just to have the device get shipped. Just got off the phone with google help and their basically no help! Rep told me the same exact thing that my play store order says. Cant understand how just last week blk 32 gb were out of inventory and now they ship out before 11/12/13... My 16gb white still says 12/11/13. This is crazy!!!
[Nexus 5 General] toyfreak:
Mine is out for delivery. I'll have it today. Only took one day from Louisville to Indianapolis.
[Nexus 5 General] Darkendvoid88:
I keep spam refreshing my UPS page since it got to our areas distribution center at 5:30am but alas I think UPS is gonna be a **** and sit on it all weekend cause they can :( Regretting not paying for 2 day shipping now.
[Nexus 5 General] wafermagnet:
Ground shipping is infuriating.

Louisville, KY to Chicago area. It went North instead of West over the course of a whole night. I guess that's just how their routes work to get items cross country. I live In CA. At this rate I'll be lucky to have it by Thanksgiving.
[Nexus 5 General] daddioj:
ordered a 32gb black says leaves warehouse DEC 3rd :crying::crying::crying: but I see they added a overnight shipping options which I gladly paid for lol
[Nexus 5 General] ExodusC:
They have overnight now? I placed my order on the 19th, and it went through to pending status on the 20th. I selected the two-day shipping, because it was something like $5 more, and it was the fastest they had at the time.
[Nexus 5 General] Mikeonic:
Wtf. They have over night now
[Nexus 5 General] droodski:
no ****! mine shipped on Tuesday - ( ground shipping ) wont be here untill Monday ( Los Angeles) ( ground shipping ) didn't think ground shipping was so F'ing slow
[Nexus 5 General] KAV1TY:
Sitting in Hodgkins, IL

Anybody else's Nexus sitting in Illinois with UPS?? As of 11/22/13 10.48 AM
[Nexus 5 General] daddioj:
yes I was surprised to see over night now too lol :cool:

---------- Post added at 06:50 PM ---------- Previous post was at 06:49 PM ----------

shipping total with overnight 18.99
[Nexus 5 General] Darkendvoid88:
Mines sitting in Earth City, MO about 15 min drive from my house with a delivery date of monday :mad:
[Nexus 5 General] KAV1TY:
I'd be pissed... Power to you lol
[Nexus 5 General] JohnG9056:
yes, i'm at canada BC.

Hodgkins, IL, United States	11/20/2013

9:32	Departure Scan

11/20/2013	4:59	Arrival Scan
[Nexus 5 General] Solutions Etcetera:
Correct, and this was discussed last time (Nexus 4). Google isn't fulfilling these orders, UPS Logistics is. While I don't know exactly what their logic is, it isn't first in, first out. It is also why it is tough for Google to get their fingers between the fan blades on this as they hired UPS to "handle it".

Google sends the orders in batches to Louisville, and then it is pretty much out of their hands.
[Nexus 5 General] KAV1TY:
My Package is just.... Chillin...lol CANT WAIT!

Location	Date	Local Time	Activity

Hodgkins, IL, United States	11/22/2013	4:04 A.M.	Arrival Scan

Hodgkins, IN, United States 11/22/2013	3:21 A.M.	Departure Scan

11/22/2013	2:45 A.M.	Arrival Scan

Louisville, KY, United States 11/21/2013	11:19 P.M.	Departure Scan

11/21/2013	7:33 P.M.	Origin Scan

United States	11/20/2013	3:16 A.M.	Order Processed: Ready for UPS
[Nexus 5 General] siddroid:
Mine shipped too! :D