yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] Exel:
LOL. According to The LA Times, this phone has an 8 MegaByte camera.

http://www.youtube.com/watch?v=trfI6wx74-o
[Nexus 5 General] duckied:
Quick questions for the folks that order the nexus 4 last year from google. What kinda of packaging did it came in? Was it discret or kinda obvious?
[Nexus 5 General] sn0warmy:
I highly advise against this. The main reason is that if you have to RMA it for any reason within the next year you won't be able to. When you RMA a device from Google Play they send a link to the original email address you used to buy the first device. If you do not have access to that email address they will not ship you a replacement. This is how they prevent covering phones sold second hand.

I am 100% sure this is the case because I had to deal with it for 2 Nexus 4's and a Galaxy Nexus. This is the #1 reason why I held out for the one I ordered rather than buying one off craigslist. If you are not concerned with ever having to RMA it then go right ahead. But I do know that I've had to RMA previous Nexus devices up to 9 months after purchasing the original one due to device/screen malfunctions.
[Nexus 5 General] finalrequiem:
That's exactly what I was afraid of. Thanks. Back to the waiting room with me...
[Nexus 5 General] monkeypaws:
The only difference comes when Tmobile or the carriers are selling them and they will extend the warranty for you instead of the seller. That was my case when I bought an n4 from someone and Tmobile registered it still in warranty and because of my insurance option it hand lifetime warranty. I am not sure if other carriers do that but you'd have to call Tmobile.
[Nexus 5 General] BoltActionWaffle:
So many people that ordered after people that ordered on day 1 or 2 are getting this week when some need to wait till December...
[Nexus 5 General] bluegizmo83:
To all those who have received shipping notifications, have you had this problem I'm having with the tracking information?

I've attached a picture of the UPS tracking information. As you can see on there, my package shows its moving, but there is no expected delivery date and no package weight or anything. Has anyone else had this?
[Nexus 5 General] QWIKSTRIKE:
Damn mine is out for delivery today now I must stay in today and go to a spring store to get a simm "AFTER" it arrives. I ordered it Tuesday night a 8pm.

It showed shipped and each and every step I was able to track. This is the white version, now I need a simm since my order from international chat was back ordered Tuesday night.
[Nexus 5 General] Soldier 2.0:
Mine did not update until the day prior to delivery.
[Nexus 5 General] heartbeat.rulez:
Buy on the 5th and deliver in 2-3 weeks.

Status: leave the warehouse on 22.11.13 to germany.

What the ****. I sold my gnex and now i have a sony ericsson k800i and my nexus 7 :p

Gesendet von meinem Nexus 7 mit Tapatalk 4
[Nexus 5 General] finalrequiem:
I got my case escalated to a shipping specialist today. We'll see what that entails. I'm still not technically behind schedule but I'm trying to pin them down on their "quantity hold" claims when these orders for like devices are being fulfilled out of order. It's more of an issue of principle for me, at this point. I wasn't even expecting the device until the end of the month so I'm not upset as much as I'm interested in how this is going down and what is really happening on LG & Google's end.
[Nexus 5 General] bluegizmo83:
Well from what I've pieced together so far this is my theory... Like any other theory it may be wrong.... But when I called Google and asked why they are not shipping orders out on the basis of First In First Out I was told that all orders are sent through an algorithm to determine how they go out. On top of that, since all USA orders seem to be originating from Louisville, KY it is my guess that all the devices are being held at the UPS World Hub and then Google sends your order info to them and they are responsible for the actually boxing up, labeling, and shipping of your order.

So basically I think it all boils down to a problem with Googles algorithm AND a piss poor job of the UPS employees who are picking and packaging orders.
[Nexus 5 General] kingpinJK:
damnit.

We cannot cancel your order, as it is already being prepared for delivery. If you haven't already, you will receive an email with your order status soon. For further assistance, including returns and refunds, please visit the Google Play Help Center.
[Nexus 5 General] Bxsteez:
Yup. That is what I was saying. I even called to cancel and they said nope can't do it.
[Nexus 5 General] kingpinJK:
how's this for wierd:

now that i've tried to cancel it it went from "leaves warehouse by november 5th" to outright "pending"

and it changed my order date from October 31st to November 7th....
[Nexus 5 General] Bxsteez:
Ok that first statement is what happened to me but the order date changing never happened to me. Mine still says Oct 31st. Its almost like the cancel order is a refresh button
[Nexus 5 General] kingpinJK:
what my play store order looks like now:
[Nexus 5 General] UnusualSuspect:
I ordered a black 32GB with 3-5 day shipping at mid-day on 11/4. My order status went from 'pending' to 'leaves warehouse 11/26' last night. Sigh.

<resumes thumb-twiddling>
[Nexus 5 General] malinois16:
I would dispute the charges with the CC company since they seem to be clueless. Then when if it shows up tell them to send a return shipping label that you dont want it anymore.
[Nexus 5 General] Bxsteez:
Yea i think the data before clicking into info is just the last time the order updated. That is why it says Nov 7th. That did happen to me too. Of course I tried to cancel on the 5th so my says the 5th.

I'm on the phone with Google right now getting really frustrated. UGH!!!
[Nexus 5 General] THE_KINGDOM:
still waiting here with "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

no Google rep nor UPS has any idea where my package is..

Order date: 31-Oct-2013 2:06:34 EDT PM
[Nexus 5 General] journeyman73:
Yeah, that's exactly how mine look as well. It's Out for Delivery now but it never gave an estimated delivery date.
[Nexus 5 General] craiigman:
Ordered yesterday afternoon and if I had not missed the delivery it would have been here this morning. Got to say pretty impressed with that!

Picking it up from the post office tomorrow now
[Nexus 5 General] juni0rz:
1-2 day processing? instant shipping? That don't sound right... If that's the case tho f#*k u Google I'm canceling
[Nexus 5 General] johninsf:
I am in the Nexus 5 MIA boat.

1. Black 32gb - 2 day shipping ordered on 31OCT, 1;53pm PST. Order showed "leaves Warehouse by 8NOV"

2. Received Google "shipped" email on Sunday 3NOV - label created on 11/4 - Still no UPS updates or delivery date from as of today, 11/7.

3. Calls to Google are frustrating. They say it is in the UPS network; UPS says it is still with Google. Google can't even explain what I should expect at this stage.

For anyone who has a shipping investigation on Nexus, what exactly does this mean?

How do I get out of this mess?

Boo...:confused:
[Nexus 5 General] derukun:
Anyone else order on November 2nd? There's some people saying that they're getting their shipping notifications way sooner than 3-4 weeks, which I'm hoping for......... can't wait to get my hands on the nexus 5
[Nexus 5 General] Dogboy53:
My nexus 5 order changed from "Pre-Ordered" and pending to "Pre-Ordered" and leaves ware house 11/22/13 today but the charge was taken off my debit card today so I hope the payment still goes through. Strangely the charge on my card for my replacement Nexus 7 (2013) is still on the card even though the defective one is long gone and I've had the new one for months... Here's hoping for the best with my White 16gb Nexus 5.

*EDIT* I ordered 10/31 at about 8pm EST
[Nexus 5 General] robstunner:
Take it easy muchacho, hes in UK. They dont have the problems our 'Merican orders

---------- Post added at 11:56 AM ---------- Previous post was at 11:55 AM ----------

IM in this same predicament. I have a feeling there is a large pallet full of our stuff that either got skipped over or lost.
[Nexus 5 General] dicecuber:
it wasn't available October 21st?
[Nexus 5 General] TDBearCT:
I ordered around 10:00EST on 11/2, just got the "shipping on 11/22" status in the Play Store this morning. I'm not overly optimistic, although my last two orders (N4 and N7v2) were shipped before the play store ship date.
[Nexus 5 General] juni0rz:
That's still bs I had a few friends in my area that order a day after me on the 3rd and they received them already Google screwed this **** up
[Nexus 5 General] journeyman73:
Between Google & UPS this is by far one of the worst launches I've ever been apart of. Orders getting lost, people getting skipped over, order & tracking info never being updated, packages getting stolen & empty boxes being delivered. WTF
[Nexus 5 General] george241312:
I think google is punishing the people that ordered first..

people sit there pressing F5 all day and most of those people buy in numbers to resell...

they probably decided to ship orders from last to first so the price does not inflate for the phone.

ordered nov 2nd shipped nov 4th
[Nexus 5 General] namartlu:
32GB White shipping really fast! Ordered 11/5, just got shipment email. :) This one is for my wife. She won't take my N4. :p
[Nexus 5 General] wideasleep1:
Where are you located.

---------- Post added at 10:15 AM ---------- Previous post was at 10:15 AM ----------

And yet by previous measure this was a smooth launch.
[Nexus 5 General] monkeypaws:
One theory I have is this. What if the reason Google didn't have a huge event to announce kit Kat and the n5 was because they knew their systems weren't going to take the huge demand. Obviously its happening where orders are lost and what not. But on a scale I don't think its noticeable outside xda or people who are aware of this phones or 4.4 existence. Remember we didn't see advertisement at all until a few days after . I also think like others have said that they wanted to test out the n5 , and os on those willing to buy from the gate. I don't remember how the forums were when the n4 released but the whole front page is littered with negative threads that's enough to drive someone away from the product. Googles silence into his matter also doesn't help but how big is the problem really if we are the only ones suffering from it. Remember CDA community is only a fraction of a percent as well as tech enthusiasts. My wife or anyone in my circle of friends except for a milylitary guy I know has no clue what happens in the tech world. Heck my wife isn't complaining about being on 4.1.2 on her note2 I got her this year. To her its just a phone.
[Nexus 5 General] namartlu:
Located in San Diego, shipping from Louisville, KY. I chose 2-day shipment. For mine, shipped 11/4, got it next day. So, I am expecting this one to arrive tomorrow.
[Nexus 5 General] THE_KINGDOM:
Honestly, I completely agree, this launch makes no sense. Backwards order.. people who ordered first getting nowhere.. I had a god damn AUTO REFRESH on my browser so i could order within SECONDS and yet my order hasn't even shipped yet.

I'm still stuck at "A UPS shipping label has been created."

very disappointed.. I thought this launch was going amazing until this...
[Nexus 5 General] monkeypaws:
I wonder at what point is Google going to be sending mass apology emails offering free nexus to those who bought it within seconds, minutes? I mean. They have to do something.
[Nexus 5 General] THE_KINGDOM:
In a good business, with good customer service and appreciation for their customers, they should identify these people, and expedite out the phones free of charge, even if they have to take from the RMA stockpile; whilst refunding the original shipping.
[Nexus 5 General] monkeypaws:
Didn't Google do something similar to buyers last year. Or was it the wireless charging pod that they gave out free to buyers? I can't remember?
[Nexus 5 General] THE_KINGDOM:
I'm not sure, all I know is I'm having a hell of a time getting Google to even identify a problem here, they've initiated an investigation with UPS supposedly, yet UPS has told me they haven't even contacted them yet.. so this could take a considerable amount of time, before any device is shipped out..
[Nexus 5 General] robstunner:
Hey, anyone in Nexus 5 LIMBO status check your tracking, mine just got updated to origin scan with delivery tomorrow. I did NOT expect this package to move at all.
[Nexus 5 General] 1stx2:
I ordered mine 11/5 to and last night the playstore updated to shipping out 11/26.

( live in alabama )
[Nexus 5 General] shades333:
cancelled black 32gb and ordered white 32gb

Trying an experiment!

I cancelled my previous "pending" order of my black 32gb nexus which I ordered on 11/4 at 515pm. I was given a leave the warehouse date of 11/26. I decided to play a game and roll the dice (since I already have a phone and not in a jam right now) so I ordered the white 32gb Nexus 5 at 1215am on November 7th and I cancelled the order for the black one. Now I cancelled it but I had to attempt it several times before it actually cancelled the order because it kept giving me an error of processing.

My newly ordered whit 32gb is said to "leave warehouse on 11/22". I will se if they actually do ship within a few days like others are reporting. I will post back!

Actually wanted the white anyhow. :cyclops:
[Nexus 5 General] wideasleep1:
I'm not a Google apologist but they are not a retail company with a product relationship with its customers. They run their own unique business model, and you need to adjust your expectations accordingly. Further....the order and shipping is all in the hands of UPS.
[Nexus 5 General] sn0warmy:
They don't "have" to do anything. I'd imagine the best case scenario is they refund your shipping. But I'd be surprised if they even do that.

Last year they refunded shipping to those of us whose orders came after the estimated delivery time frame. But that was only for people who saw "ships in 1-2 days" when checking out and received their phones like 6+ days after that. I know there was also a wave that also received free LG bumpers as well. But I think that was fairly limited.
[Nexus 5 General] juni0rz:
I was able to call in and cancel my order when I wasn't able to cancel via email.. Maybe I'll try a white one this time those seem to ship faster
[Nexus 5 General] THE_KINGDOM:
wish i could agree, but UPS hasn't even received my package from Google yet, so it's currently in the hands of Google. Anybody with a UPS tracking saying "A UPS shipping label has been created." is in the same boat. UPS does NOT currently have these orders in their hands, it's a delay on Google's end.
[Nexus 5 General] kingpinJK:
interesting. I got an email about an hour ago fro a "shipping specialist" that was a generic response. it was followed up by an email about 15 minutes ago

"I'm currently conducting a thorough investigation with our shipping provider regarding the issue you've reported. I apologize for the inconvenience and will provide an update as soon as I have information to provide."
[Nexus 5 General] wideasleep1:
That's how I remember it...they refunded any missed express shipping dates.
[Nexus 5 General] dicecuber:
I'm starting to think that the first batch of orders sold have a high return rate
[Nexus 5 General] namartlu:
Mine said shipping out on 11/22 in playstore. So, I don't think that's a real date... hope you get yours soon.
[Nexus 5 General] X_N_:
As cold as it is, it is true. Google doesn't have to offer any sort of compensation except maybe shipping charges to be dropped but that it & only to those where they have had there delivery date get past. I assume the reason Google now has the very far out release date is because they don't want to guarantee a early date and not come through like the day one orders.
[Nexus 5 General] THE_KINGDOM:
funny that, it's the same exact generic and only email I've received since my "investigation" was opened
[Nexus 5 General] kingpinJK:
from "walt"?
[Nexus 5 General] juni0rz:
I just placed my order today and have a shipping date of no later then 22 32gb white
[Nexus 5 General] sn0warmy:
For me this has been the longest day since ordering it on the 31st. It's finally scheduled for delivery at my office today and every hour that I don't see the UPS guy feels like 5 hours. He usually shows up around 9-10am but of course that's not the case today...
[Nexus 5 General] lwfb:
Haha! You're joking right?

I ordered 4 minutes after launch. At least 6 reps have told me my order was going to be shipped by the 5th at the very least. That was a lie. Got it "escalated" to a "shipping specialist" who initially started looking into it then just stopped communication with me. Then I call yesterday and a rep tells me that he "can confirm" my order was in fact shipped to UPS yesterday. I called again today, because I've still not seen a change and the woman I spoke to said it's still processing! Five business days later and it's still processing?! She then told me she wasn't sure why that guy said it was shipped! So he just flat out lied.

I've got it all documented in about 40 emails back and forth from these reps, proving how messed up this situation is and how hard I've been trying to get some sort of resolution or accountability. I've got proof of their lies and misinformation... Wonder how that'll look if it's blasted out to every tech blog?

So again they sent it to a "specialist" because they agreed my order should have shipped the 5th and they're not sure why it didn't. So they asked me to wait another day or two until they figure it out. The most they're offering for my inconvenience is promising they'll check on getting my $16 two day shipping refunded. By inconvenience, I mean forgetting about or losing my $900 order, lying to me repeatedly, still not having any answer as to why that happened or when I will actually ever receive my order and not doing anything to actually push it through considering they're already 48 hours and counting late.

So, in short, I'm a day 1 customer that ordered in the first five minutes. I've been jerked around, given misinformation, and flat out lied to when I inquire about why I've not received any tracking information. It's been 5 business says since my order was placed, it's now 2 business days passed the deadline given on my confirmation email, and they have no idea what the hell is going on with my order.

So them expediting my order free of charge is laughable. These obviously inept customer service reps don't give a damn about you or me or any of the other people in similar situations. Don't be evil, my ass.
[Nexus 5 General] udimars30:
I did the same thing and have ordered white 32gb 8:30 Am 11/22

I hope i can get it fast
[Nexus 5 General] shades333:
Definitely worth a shot...we shall see if being crafty pays off! lol
[Nexus 5 General] THE_KINGDOM:
I feel you man, this is EXACTLY word by word, what I'm going through.

Although 1 rep has told me that they may be able to expedite the phone free of charge once they get the the "bottom of the investigation"

but it looks like neither of us will be seeing a device anytime soon?! :(
[Nexus 5 General] Bxsteez:
Same here!
[Nexus 5 General] wideasleep1:
Your fastest resolution is to reorder like others in this thread...if you still want them. Old order is obviously hosed.
[Nexus 5 General] lwfb:
Sounds like you got the same asshat that "confirmed" my order was shipped to UPS, when a supervisor today in fact told me it hasn't been and that guy was giving false information.

I'm so fed up with Google at this point. I considered myself a very loyal customer, now I honestly can't recommend Google products in good conscience because I'd hate for someone to have to deal with this mess on my recommendation.
[Nexus 5 General] udimars30:
Yeah and if i still don't get a confirmation within 2-3 days i'll again cancel it ;)

lol
[Nexus 5 General] sn0warmy:
If I were either of you two I would seriously just reorder at this point and send the first order back whenever it arrives.
[Nexus 5 General] lwfb:
I'm not reordering. They have an obligation to fix their mistake and I'm holding them to it out of principle.

I'm a paying customer, I want what I paid for and I want the company to honor that transaction.

I'm not hurting for a phone, that's not what my frustration is about.
[Nexus 5 General] THE_KINGDOM:
Well said. I'm not going to risk reordering with a "several weeks to leave warehouse" message.

We deserve what we paid for, Google needs to see this and form a solution as soon as possible.
[Nexus 5 General] Radixtrator:
My Order email said that the N5 will be shipped on 22.11.. Today i got my send notification :D anyone else had the same luck?
[Nexus 5 General] AFLAMOTHE:
At Nexus 4 launch, I was one of the first to order and got the credit card charged, and received the shipping number for the UPS package. On the very first day.

The problem was the UPS page never was updated, as if the package never was received by UPS. I got on the phone to Google almost daily every day after the initial week, and after sightly more than a month, I decided to dispute the charges at my credit card company and told this to Google.

After an additional month, Google called me and complained that I had disputed the charge to my credit card company. Imagine, the delay was over two months. They wanted my authorisation to report the phone as lost. It seems a few hundreds of us were in the same predicament, and no shipping specialist ever wanted to take charge and do something.

I was sore, and now I know what to do if it happens again.

And now my Nexus 5 is on order, with delays in shipping. so I hope it will not be a repeat.
[Nexus 5 General] lwfb:
Exactly.

Throwing another $900 at them and expecting different results is the definition of stupidity.

They need to be held to the terms of the original order. A business transaction is a contract and they have failed to meet their end of the deal thus far. As a diligent consumer, I intend to hold them to it.
[Nexus 5 General] DroidDavi:
Still showing pending and i don't like white phones so I'm gonna sit it out. Mine is listed 2-3 weeks so I really can't complain until after that even if people after me are getting 16 GB black models
[Nexus 5 General] wideasleep1:
While admirable..and applicable with other merchants..it's pointless here. Principles aren't fixing order fulfillment and shipping black holes... accountability is extremely limited here, and mainly resides with UPS. FWIW, dozens were in your position last year, and routinely reordering and getting the phone worked out for most that wanted the phone.
[Nexus 5 General] THE_KINGDOM:
According to tracking. UPS has NOT YET RECEIVED the order! ONLY the shipping label has been created.

So I hold Google accountable, UPS can't ship something they haven't received from Google. There was clearly a number of units LOST at the initial launch.

Again, not taking my chances on reordering, even Google reps have told me they are overwhelmed with orders and placing another order would most likely result in a delivery time of several weeks. NOT HAPPENING
[Nexus 5 General] wideasleep1:
http://xdaforums.com/showthread.php?p=47226172

Suit yourself...early orders were just as hosed last year.
[Nexus 5 General] lwfb:
My order is still processing with Google. It's never been in UPS's possession.

I can hold the reps that have lied and given me false information accountable.

I can hold the merchant accountable for not meeting the deadline they put in place. I can hold them accountable for not processing my order in the time they allotted.

If I just reorder over and over again, it shows that I'm OK with being lied to and jerked around, and I'm not OK with that.

I don't have to take this lying down and I won't. I will continue to call and email until I, the customer, am satisfied with the service and the resolution that has been offered.

If I was waiting on UPS to deliver it and they hadn't yet, it'd be one thing. But I've been pending and processing with Google for a week. That's unacceptable.