yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] lwfb:
Yeah, it's quite frustrating. What's worse is the CSRs don't have any explanation why that is. They claim it was first come first serve and orders are processed according to their timestamp. When I point out that's clearly not the case, as I ordered in the first five minutes and folks who ordered up to 24 hours after me have received shipping emails and/or their devices already, they don't have an answer for me. That's unacceptable in my book.

My ship by date is tomorrow, so far they've been confirming it will at least leave by then. I will give Google the benefit of the doubt right now, but I'm not confident in their word. If my order isn't shipped by tomorrow though, I will be an extremely unhappy customer. What really gets me is I've been a loyal customer too, obviously that brand loyalty doesn't count for jack.
[Nexus 5 General] udimars30:
Mine 8:30 PM PDT but still shows 2-3 weeks :(
[Nexus 5 General] ctowne:
My RMA shipped :thumbup:
[Nexus 5 General] dkotoric:
I have a 32gb white coming tomorrow that I decided I dont want bc I want the black model, I ordered a black one and plan on declining my white model package if anyome is interested befere I decline it

Sent from my Galaxy Note 3
[Nexus 5 General] 338lm:
Oh god no
[Nexus 5 General] ctowne:
I'll give you $30 :o

No joke bro
[Nexus 5 General] fallow5:
me too.I mail to google and they say mine will be shipped on 22th Nov.:(:(

Send from my MI2 using Tapatalk4
[Nexus 5 General] udimars30:
How did you contact to google or on what email did you ask them??
[Nexus 5 General] Zainiak:
Our for delivery! Less than 4 hours now
[Nexus 5 General] JuGGerbad:
Uploaded with ImageShack.us

alright now im dying... No update since the 1st, come on UPS. Monday was a business day! AND IT'S SUPPOSED TO BE HERE TOMORROW! :mad:
[Nexus 5 General] nitrogen618:
Early Delivery. :victory::victory::victory::victory::victory::victory:

bwhahhahahahbwbh

Now to just hope there is no defects that I see from other threads..

-Dead Pixel

-Dust under screen
[Nexus 5 General] yokken:
The Play Store status for my order from 11/3 now says 2-3 weeks instead of 3-4. Awesome!
[Nexus 5 General] P.Mobile:
bro u are in the SAME boat as me!!! mine is supposed to be here tomarrow also.. and last time it was scanned was on the 1st also!! im going stright nuts man.. i dont understand it.. why has it not got scanned in over 3 dam days???
[Nexus 5 General] Enddo:
positive thoughts :fingers-crossed:
[Nexus 5 General] jlk_250:
Still pending: I ordered a white 32GB for my wife shortly after they appeared on the Play store on day 1. At the time I put it in the cart it said "ships in 1-2 days" so I chose standard 3-5 day shipping, which should have been quick enough. When the order placed it said "ships by 11/5", which is a lot more than 1-2 days! Today, 11-5, it still says "pending, ships by 11/5". Kinda ticked, especially since I ordered this color/capacity only because it had the shortest delivery time when I put it in the cart. Reminds me of the fiasco I went through getting my N4 on its day 1.
[Nexus 5 General] lukas_s:
Yeah, I don't care what anybody says about the N5 launch being so much better than the N4 launch. They were both horrible in different ways. I think Google needs to find a way to handle these launches better before they alienate their Nexus fan base.
[Nexus 5 General] jlmcr87:
My tracking number is the same since Saturday:(
[Nexus 5 General] yokken:
Do you even remember the Nexus 4 launch? I'm just curious if you remember how pissed off people were when they would add the phone to their cart, try to check out, and it would say the cart was empty. And that's if you could even add it to your cart! Between that, timeouts, and duplicate orders, I think people were a LOT more upset about that launch than this one. This one has been a breeze by comparison. Anything to do with shipping is on the UPS side. Don't fault Google for their tracking.
[Nexus 5 General] lukas_s:
Exactly why I said both launches were horrible in different ways.

Any company that does a launch like this processes and ships orders in the order that they were received in the system. Google did not. It is incomprehensible that people that ordered mere minutes after the site went live are still waiting on tracking numbers, or are still listed as pending. That is not the way to treat a loyal customer base.
[Nexus 5 General] AndrasLOHF:
I think Google needs to stay out of distribution or at least actually invest money into getting better at it. I've worked in product distribution right under a decade now. Handling everything from picking product, scheduling transportation of product across North America, to running a production floor in a warehouse that moved 60-70 million dollars of coffee every 6 weeks. Google is horrid as a distributor of actual physical product. The mere fact that so many are reporting issues with their orders not shipping because they are being skipped over and that fact that no one can answer questions about why this is happening is a testament to it. Remember for every time you actually read about someone posting an issue on the web there are many many more that have not. They have had numerous product launches to get this right yet it's always an issue with them.
[Nexus 5 General] robstunner:
Still nothing. Unbelievable ordered 11/31 9 minutes after it opened and ive had that tracking since Saturday.
[Nexus 5 General] kingpinJK:
truthfully they need to hand it over to amazon.
[Nexus 5 General] sn0warmy:
Yeah last year was an absolute nightmare. Compared to that this process was much smoother, at least for me. (Phone arrives Thursday)

I do agree with yokken that these two launches can't even be compared since last year was so unbelievably terrible. However, I do see your point. It is absurd, and frankly unacceptable, that Google is already shipping phones to people who ordered on Friday (some of which have already received their phones), while others who ordered on Thursday still haven't even received so much as a shipping notice. I have to say that if I didn't have my shipping notice yet I would be pretty damn livid. What's worse is that they aren't even allowing people to cancel their orders at this point.

With all that said, this seems to be the type of frustration we can expect to pay every year when we choose to order the new Nexus on launch day. In fact, I was fully prepared to wait it out till January to make my purchase. However, when I learned that they were still for sale 2 hours after launch I decided to try and order one and was very surprised when it went through and said it would ship by the 8th. I was even more surprised when I received an email a day later saying it shipped. Needless to say, I expected much worse.
[Nexus 5 General] yokken:
Google can't account for billing complications. Some peoples' credit card companies call them to verify the purchase before allowing it to go through. Some companies block it altogether. There are many factors that could contribute to later orders being shipped out before early orders. That said, I can't speak to why it's happening. As sn0warmy said, I expected it to be much worse.
[Nexus 5 General] lwfb:
I'm with you brother. I've tried calling Google twice today and all they've told me is I'll get a shipping email today.
[Nexus 5 General] cc16177:
Even worse, I got an email Sunday saying my order had left the warehouse and I would receive a tracking number shortly.

Fast forward to today, I call Google since I still have not received anything and they tell me the email was "sent in error" and my phone HAS NOT left the warehouse and they have no estimate other than the "2-3 week" time frame.

Bummer!
[Nexus 5 General] monkeypaws:
The problem is that while I agree with you most people on here don't look past their nose. They think I paid for my phone and hit checkout and that ups should already have the phone on the plane to me. Calling customer support gets people frustrated because csrs will know just as much as they do. I've worked in all different aspects from CSR to shipping as well as helping design darabses and checkout systems. People think the process is automatic and its not. Not when you are talking about a higher demand than supply and a bog on systems when everyone is trying to order. A friend of mine ordered his 5s weeks ago and its still on backorder. Apple or any company with such high demand for flagship devices will have let downs.
[Nexus 5 General] kingpinJK:
No billing complications on my part, verified by both google CSR and discover CSR. it's stupid. it's infuriating to sit and see people who ordered well after I did already have their phones in their hands.

in the end, I understand it's just a stupid device, but that doesn't change the fact that I put effort into ensuring that i would place my order quickly after launch so I could have the device I've been waiting for and wanted.

There's no logical reason that launch day orders should be overlooked other than the fact that there were either system errors on google's part, or some warehouse monkey got stoned and didn't do what they're supposed to.
[Nexus 5 General] sn0warmy:
What you are saying makes sense to a point. However, I'm willing to play devil's advocate. Based on the information others provided during the past few days, I am very certain that the following scenario has occurred more than once:

Someone orders their phone on Thursday at noon with a Chase Visa credit card (substitute any major bank/card). Another person orders on Friday at noon with a Chase Visa credit card (substitute any of the same major bank/card). Both people order with 2 day shipping, yet the person who ordered Friday gets their order shipped for early delivery this week while the other person still hasn't received shipping confirmation.

If this does hold true, and I believe it does in many cases, than the credit card company explanation just doesn't work.
[Nexus 5 General] AndrasLOHF:
I personally contacted both my credit card company and Google Play store immediately after seeing people who ordered after me were receiving shipping notices to make sure that my payment would be confirmed when the order processed. There is no issue and the pending transaction is has been sitting in my credit card statement for days now but yet the phone still hasn't shipped. Even though more and more orders placed after mine has.
[Nexus 5 General] Heuser1:
Same boat and Google still tells me that orders are be shipped in the order they were received... That is not 100% true. Oh, they also let me know not to believe everything I read on the internet, are you kidding me... Thanks Google.
[Nexus 5 General] P.Mobile:
has anyone that has normal shipping.. NOT the 2 day shipping.. have this issue.. my package has not moved in 3 days!!!! not 1 or 2 days 3 days!! last time i got a scan was on the 1st.. which was the ready for UPS scan... now it is the 5th and still no sign of my package.. its supposed to be here on the 6th.. which is tomarrow.. but i just dont understand why.. in 3 days it has not moved at all.. NO scans.. i never order stuff off line so has anyone ever seen this happen..?? becasue im going crazy over this ishh :(
[Nexus 5 General] sn0warmy:
I have been telling you to relax this whole time. But at this point, I'd be frustrated as well. With delivery scheduled for tomorrow you should have seen at least SOME movement by now. The last logical piece of advice I can give is to wait it out one final night. If by tomorrow morning you still see no movement there is definitely something wrong. At that point I would call UPS, provide the tracking number and ask what the hell is going on. It would even be reasonable for you to make that call today. However, they will probably just tell you it's scheduled for delivery tomorrow and until tomorrow it is still in transit.

Best of luck my friend. I feel for you.
[Nexus 5 General] monkeypaws:
Yes I agree. I've had issues where ups just doesn't update their site or items aren't scanned in,, etc. You can't trust the site. Just call. I've had items delivered on time or early when the site still said label created and even weeks after it was delivered the site never updated.
[Nexus 5 General] deltawye:
Haha...me too!!
[Nexus 5 General] supercakefish:
Probably because I live in UK. Benefits of living in small country :)

I got 32GB black.
[Nexus 5 General] finalrequiem:
I've just decided to get excited for people who are having their devices show up WAY earlier than expected, rather than be upset that people who have ordered after me are now getting their devices. It's a lot less stressful...
[Nexus 5 General] eelpout:
FYI. Not sure if there is anyone here with a grandfathered T-Mobile (US) T-Zones plan. But it's been confirmed that the Nexus 5 is IMEI blocked for data and won't work. We got lucky in that the early Nexus 4's were clean; only the later builds were blocked. Not so with the N5.

I might not even open my N5 box when mine arrives this afternoon. Or it might be time to change my data plan. :(
[Nexus 5 General] casonswag:
When is it gone be on delivery truck?
[Nexus 5 General] Fidelio_o:
Mines been on the truck since 8am hate UPs with a passion lol
[Nexus 5 General] Globespy:
DELIVERED!!!!

My N5 is in my hands!

https://www.dropbox.com/s/ucvwz939tvthave/2013-11-05 14.02.21.png

The first thing after I booted it and selected my WI-Fi network it said it had to download a 128MB file and then reboot - no option to bypass this.

Not sure what this update is? Hope it's not something that will block root forever!!
[Nexus 5 General] casonswag:
Lol gees whats the lastest our phones can arrive today ?
[Nexus 5 General] monkeypaws:
Lol they do have other deliveries to make
[Nexus 5 General] Globespy:
First Random Reboot!

LOL

After the phone did it's 128MB update it went through the usual first time start stuff, then started a demo of some features and suddenly....REBOOT!

Awesome!

I hope this is not a sign of things to come.

Please please please let the N5 4.4 be a polished, finished product and not some POS alpha crap like 4.3 was.

Still...the phone is real purdy...and quick as a whip

Update:

This thing runs HOT - 15 minutes and the back top of the phone is way warmer than my N4. Can't wait for devs to get kernel control apps going.......

GPS lock is FAAASSST. That was one of things I cared about. Much quicker than the N4.

LTE speed/signal seems low for where I am - map says I should be getting full connection (Denver area). But it works!

Play Store Updates:

I have about 9 play store updates (Youtube, Google Earth, Twitter, TrustGo Antivirus) that all say 'update', but the store won't update them. It shows as downloading then nothing happens.

I'll call Google and ask about this, but clearly a bug!
[Nexus 5 General] Instantisimo:
Thanks for the info about GPS. I hate waiting for GPS fix in times I don't know which exit is mine :D
[Nexus 5 General] Michael95GT:
GOD I love this phone!!!!!!!!!!!!!!!!!!!!!................ Sorry, lost it for a second. Went and picked it up a UPS around 9:30 this morning, had errands to run so I put it on the charger.... got home bout 2 hours ago.............GOD I love this phone!!!!!!!!!............... I thought my HTC One was speedy, This thing is freaking FAST!!!! ............ Got it all loaded up except for my music. :D Well, gotta go play with it some more.........GOD I love this phone!!!!
[Nexus 5 General] sn0warmy:
Put a shirt on, weirdo.
[Nexus 5 General] casonswag:
Its hereee this sexy ass phone is here! No issues that pple was stating like buttons vibration and screen just gorgeous
[Nexus 5 General] Zainiak:
Got mine 3 hours ago, for some reason they gave me a white one instead of the black that I ordered. But I'm just gonna keep it. First thoughts: blazing fast
[Nexus 5 General] Fidelio_o:
Well after waiting all day, decided to check my tracking and lo and behold UPs gave me the good old "Sorry we missed you" we will try again tomorrow. This while I've been home all day waiting. Going to have to wait now until 8 and just pick it up. **** them.
[Nexus 5 General] johninsf:
UPDATE: UPS still showing same status since Sunday: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

I wonder why some see a gap between UPS label creation and shipping updates? Just curious...not freaking out. I notice a few others are seeing this as well.
[Nexus 5 General] h4343:
conductors veditart

I ordered oct 31st at 2:05pm EST. There's no longer a hold on the payment in my bank account. Is that a bad sign?
[Nexus 5 General] Globespy:
Me too! And I've lost count of the number of times that I need a quick GPS lock and the thing takes 30 seconds and I missed my turn!

N5 is 3 seconds.
[Nexus 5 General] comminus:
Sometimes they miss the box when scanning. I've had this happen to many shipments.
[Nexus 5 General] incantevole:
Everything else I order from the play store shows up IMMEDIATELY. I expect nothing less when ordering a new phone. F Google. This is redonkulous!

N4
[Nexus 5 General] Michael95GT:
Yeah they didn't scan mine before giving it to me this morning; my UPS status shows that it's still waiting to be picked up by me.
[Nexus 5 General] BrandonPrice31:
Ordered phone on 31st 2:08.

Hold on bank account removed? WTF?

Still no answer! Was supposed to be shipped by today?

Did your hold go away too (people who have had same issue)?
[Nexus 5 General] jlk_250:
I just called Google support since I (my wife, actually) am antsy and it was supposed to ship no later than today but still shows "pending". Rep said that the order is fine, has been processed on their end, and is awaiting shipping by UPS. CC won't get charged and pending status won't change until it ships. I wonder if UPS is working from the top of the stack instead of the bottom.

As for the hold on the CC, I haven't checked mine but the same thing happened on N4 launch. They only keep the hold in place for a certain amount of time but it does not affect the order at all
[Nexus 5 General] johninsf:
Ah! I see. Does it still ship and just not scanned?
[Nexus 5 General] BrandonPrice31:
For the N4 launch, did they eventually ship them or did you have to reorder?
[Nexus 5 General] AndrasLOHF:
Mine did,,,, but didn't. I don't see it as pending on my credit card website anymore BUT the available credit left on my card indicates that the hold is there. I called both Google Play and my financial institution and both are saying the order is fine.
[Nexus 5 General] jlk_250:
They shipped. Removing the credit hold after a delay this long is apparently normal.
[Nexus 5 General] Robert Hodgson:
It still amazes me that orders placed on launch day have not shipped but orders placed on the weekend have already shipped

Google should use Amazon to ship the orders next time the have the most efficient shipping system I have seen
[Nexus 5 General] cutterjohn:
...mine got delivered a bit after 6p EST... nice silkily smoot(v. n4), runs warmer(well while updating v. n4 so far)...

used a tiny bit, just swapped my sim from n4 -> n5 mostly wifi, then shortly w/"LTE"(T-mo) then to charge(came with ~75% charge)...
[Nexus 5 General] JackClarke:
Is there any other reason why it wouldn't ship? I'd guess it would still ship.
[Nexus 5 General] cutterjohn:
Only tracking would be a bit f'ed up... i.e. if UPS can't track w/o origin(or whatever they call it) then no tracking, o.w. I guess it'd just show locations that it's been to(no many if 2d/air, but mine 3-5d/gd had the grand tour of WTF did they send it so far W to uninteresting hubs in the midwest tour...)
[Nexus 5 General] JackClarke:
Yeah but that's not going to cause them to turn around and send it back is it? They'll still be able to see where it's going, you just won't be able to track it properly.
[Nexus 5 General] cbutt:
ok, so i have a question: did anyone order 2 & receive both/both were shipped? i ordered 2 (one 32gb white for myself & one 32gb black for my husband to be). The white one shows as shipped with the tracking number, but the black one originally said preordered, then to nothing next to it at all & now it just shows up right under the white one. My google wallet shows "part of your order has been shipped", but the order says complete... it's not about being impatient, it's just that we're getting married on 11/22 & i wanted to give it to him the morning of the wedding as a little surprise, i just want to make sure i get his (the black 32gb) in time... any help would be great, thanks!
[Nexus 5 General] AndrasLOHF:
....and the CSR's cannot even provide an answer as to why this is happening. Nexus 5 launch=fail IMO
[Nexus 5 General] marcusva79:
Finally got my nexus 5. Got so used to the Note 3. But living it. For the ones that haven't gotten there's yet. It will come.
[Nexus 5 General] tlopez1973:
First of all they need to start launching a darn phone on a freakin Monday instead of the end of weekend
[Nexus 5 General] srb034:
Iz tru :)
[Nexus 5 General] mlee18:
Yes it will, hopefully Friday.
[Nexus 5 General] tlf55:
"Nov 1, 2013 2:16 PM

Status

Canceled

Your purchase has been canceled. You won't be charged."

WTF ? i didn't cancel anything ! why google whyyyyyy !
[Nexus 5 General] daLareid:
Wish there were more like you lol, but apparently Google is only shipping the ones they currently have in stock, Black version is less likely to have a higher stock than the white one so that's probably why the black one hasn't shipped, maybe you could give Google a call and ask about why they didn't ship both phones together but the reason might just be what I just said, they got no black ones available to fulfill your order yet.
[Nexus 5 General] tthaz777:
Just got my Nexus 5 today. Black 32GB :)
[Nexus 5 General] cbutt:
Dang man lol the whole point is for his to get here before mine haha

I will take your advice (thank you very much) & call them to see what's up. The weight of shipping is 2.2lbs, so I thought it may be both, but, from what I've read, the weight really doesn't mean much.
[Nexus 5 General] ahfunaki:
I've been using an Galaxy S4 for months, and a Note 3 for about a week and I just received my Nexus 5 today. Having the buttons on the screen vs. having hardware buttons makes it feel so small to me. I think it's going to be tough for me to get used to it...

I do love the hardware of the phone. So much cleaner than the Samsung products. We will see if I can get used to it...
[Nexus 5 General] ctowne:
Nice!
[Nexus 5 General] gregg0829:
So I have a question. I ordered my Nexus 5 on 11/5 @10 am est when do you think I might receive it?
[Nexus 5 General] DroidDavi:
There's no telling there people who ordered on the 1st that have already got there devices while some launch day people are still seeing 3-4 weeks
[Nexus 5 General] robstunner:
Yep it's a total toss up
[Nexus 5 General] DroidDavi:
I was listed as 3-4 then it changed to 2-3 . I'm not really complaining since I knew I was going to be waiting . I just wished it was going on order
[Nexus 5 General] fromrussiawithl0ve:
Order 2 white 32gb Nexus 5s on Nov 2 when shipping was about 2-3 weeks.

Google Shipped/Billed On:11/04/2013

Scheduled Delivery: Wednesday, 11/06/2013

Well imagine my surprise I was expecting them by the end of nov.:laugh:
[Nexus 5 General] mith500:
placed an order for 2 x 32gb Nexus 5 (Black), 4 minutes after launch and status still shows 'Leaves warehouse by November 5, 2013', when clicking on info it shows as PENDING....uggg, this is so frustrating!!
[Nexus 5 General] lwfb:
Welcome to The Shafted.

Your situation is identical to mine, right down to the time of order and contents of the order.

Call Google, if you get a nice rep like I got they'll credit your shipping at the very least.