yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] thematrixanomaly:
Call UPS if you accidentally sent your Nexus 5 to the wrong address

Hey everyone here, I', not sure if this is the right place to post this, and I have no intentions of creating another standalone thread as it's related.

If by chance you rushed to grab the Nexus 5 from the Play Store, you might have accidentally punched in the wrong address (I know I did, yes, dumb as a rock I am). Wrong meaning instead of 321 it was 322, (plus it didn't exist) and also instead of a post code such as 33433, you wrote it as 33413.

Worse still I only found out about this after I got a failed Exception in the tracking.

First instinct would be to call Google, and customer service will most likely say what's on the FAQ, which is the phone will be returned, then you cancel and reorder.

Which isn't a choice since the waitlist is 3-4 weeks long, even up till January!

So here's what I did, find the UPS phone number. Call them up and pick track a shipment (all voice commands), then mention your tracking number slowly and steadily. Wait for the system to respond, and it'll ask you to hang up if you got what you need.

But you haven't, so hang on the line, they'll pull you to a rep. Talk to them (calmly), and they'll reroute the shipment, hence saving you the unnecessary wait time as the others, which you diligently prevented by grabbing it once it was launched.

Getting mine tomorrow! (was via UPS Express 2-Day Air)
[Nexus 5 General] h4343:
I'm in the same boat as you guys. So frustrating! I'm sending an email to Google support at 12:01am.
[Nexus 5 General] lwfb:
Call them, explain your situation carefully and calmly and ask if you can get your issue escalated to a shipping specialist. Google is well aware of the issue as there are quite a few people dealing with the same issue according to the awesome rep I spoke to an hour ago.

At least they finally admitted to me that they screwed up and my order should've been shipped by today at the very least. I'm not happy about them not knowing what happened to my order or why I still don't have a tracking number, but at least I know it's not a problem on my end but on theirs.
[Nexus 5 General] h4343:
Thanks for the tip, I'll give them a call.
[Nexus 5 General] daLareid:
Yes I understand lol, but unfortunately that's pretty much what's going on atm. And yeah although weight doesn't really mean much, there's a possibility that it could actually be both devices so what better than to call Google see if they might confirm this, I've only bought one black 32gig nexus and it weights 1.0 lb according to the tracking info from UPS.
[Nexus 5 General] deejayshakur:
Ordered 10/31/13, 1pm PST with UPS 2 day Air

Shipped 11/3/13

Out for delivery, San Francisco, 11/5/13 4:43AM

It's now 10:18PM and UPS returned my earlier call to say that the driver cannot locate the package. Hence, it was never scanned back in.

Did a UPS worker steal it because Google labeled it "Google Android"? At least Apple puts "AI" on their packages. Did these incompetent drivers just lose it? Either way, I'm pretty pissed having seen "Out for delivery" all day only to return home to nothing. Already called Google support (they are going to "escalate" it), and e-mailed my sister who works for Google. If it doesn't get resolved by tomorrow, I'm doing a chargeback with AMEX and getting a G2 and calling it a day. Google is getting too big for its own good.
[Nexus 5 General] mith500:
Called Google Support and they told me that UPS is swamped with orders and that some of the orders are shipping without a traacking number/email being sent out, when I queried about the pending status on the play website he said that is also handled by UPS system....which I find difficult to believe.

Finally he told me my order should be with me by Thursday 5pm and if it isn't then to call back.

Please post here guys if you have any update to your status.
[Nexus 5 General] fallow5:
So frustrating.Google must be dealing with it, I think.By the way,is it 16g and white?
[Nexus 5 General] lwfb:
Whoever gave you that information is taking you for a ride my friend. Looks like they're also trying to pass the buck on your situation too. That's just not cool.

For starters, UPS is simply the courier Google uses in the US, they have nothing to do whatsoever with Google's Play Store or how it updates.

As far as giving you a date and precise time like that, he's pulling that out of his butt because these reps don't have the capability to forecast something like that. They are a separate department from the guys that ship out the devices, likely across the country from one another. Anyway, the date and time it's delivered is handled by UPS, not Google. Google just authorizes the order to have a shipping label created, then UPS sends them the info which is in turn passed to us.

I have My UPS... If any package at all is scheduled to be delivered at my address, regardless of who it's addressed to, I get the notification. So if mine was shipped without a tracking number being provided, I'd still know about it from UPS.
[Nexus 5 General] deejayshakur:
Indeed. Honestly, if the phone weren't so cheap, I would've bought a different one weeks ago rather than wait for this. You get what you pay for.

Yes, 16gb/white. How did you know? Have you seen it? :)

---------- Post added at 10:54 PM ---------- Previous post was at 10:47 PM ----------

It's a funny line: 1st line reps want to sound knowledgeable but have very little authority. At least my rep told me that he couldn't tell me how long a new order would take the ship out. But some reps will pull stuff out of their rear.

I'm still calling this a botched launch. I mean seriously, UPS is getting hundreds of thousands if not $millions for the shipping contract--hire more drivers and put them to work. Pay staff right so they don't have the temptation to steal. And above all, don't suck.
[Nexus 5 General] mith500:
Yeah, I thought it was bull**** but didn't want to argue with him as it wouldn't really help. I am thinking of cancelling my order now, frankly Google should just partner with amazon for the sale of their devices.
[Nexus 5 General] 705:
Ordered my 32gb black nexus 5 about 4 hours after available on the playstore on the Oct 31st Thursday. Received it today November 5th Tuesday via UPS :)

Never got a shipping notification email or anything. There was a tracking number posted on the order status on my account though on monday the 4th oddly.

Paid for ground shipping $9.99
[Nexus 5 General] deejayshakur:
Or, (here's a thought), use Google's own "shopping express" couriers. Hardware just isn't their expertise.
[Nexus 5 General] el_plebillo:
Ok, I ordered mine at 10:30pm PST on launch date, it's the black 32gb version, google did charge my card, but my order still says shipping 2-3 weeks, and order is still pending, haven't received no emails, or anything at all,

any idea when to expect this to change or should I call them ?

just went to check my front porch just in case ;)
[Nexus 5 General] robstunner:
Day 5 of "ready for ups." Google play support is worthless and said wait till the 8th to get it. Ups says it's Google who didn't dispatch the box yet. Google says it's ups because they aren't handling the orders but ups is. I ordered with 2 day shipping. I'm honestly not even excited for the device anymore. I just want my money back or the phone in.
[Nexus 5 General] Bxsteez:
They probably won't even let you cancel will they? I'm in limbo as well. I don't have any shipping info. My account just says pending and I ordered 14mins after launch. Kinda frustrating and you are right Google CSRs are worthless.
[Nexus 5 General] robstunner:
I'll reverse the charge with my credit card. Screw Google.
[Nexus 5 General] Lafenear:
Stop acting like a little baby and wait for it like the rest of us.

You have an HTC One in the meantime, which is a great phone.
[Nexus 5 General] ctowne:
How is it day 5 if the label was created on the 4th?
[Nexus 5 General] RockHead:
Sorry for those of you waiting. My 2 are out for delivery, should arrive between 11:45 AM - 3:45 PM. Yay! :)
[Nexus 5 General] P.Mobile:
well i have an hour an a half till i can go to the UPS center to get mine!! woot woot!! cant f ing wait!! lol i didnt even really sleep last nite.. lol im bad..
[Nexus 5 General] robstunner:
I wondered that myself but I got the email on the 2nd late at night. And as for whoevers now delete asshat response: I paid $1,247 for my order. I'm not profiting off it it by one cent. I ordered one for myself and two for coworkers who were on shift and asked me to buy one for them because they couldn't at work (and didn't want to wait 4 weeks). Your right, the htc is great and I'll probably keep it but there is no reasonable excuse for waiting this long while so much money is already charged.
[Nexus 5 General] ctowne:
If I were in your situation I would be mad too. I wish you luck, good sir :thumbup:
[Nexus 5 General] lwfb:
So I've still not received any shipping information from Google, despite having reps constantly tell me it would ship no later than yesterday. I haven't heard back from the "specialist" who is working on my case since last night... Special indeed.

They lost my damn order and just continued to skip over it, I'm 99% sure that's what happened. They're busy fulfilling other orders while mine is now one day behind in their processing. I wish I was as lucky as some of you that actually got UPS labels created at the very least. UPS has always taken care of me...
[Nexus 5 General] AndrasLOHF:
I gots dem feels =(
[Nexus 5 General] TonyTurboII:
So UPS lost your package, but Google is getting to big for its own good?

How does that work?
[Nexus 5 General] barondebxl:
Mine is on truck for delivery. Can't wait to compare it with my G2 and get rid of one of them.
[Nexus 5 General] jlk_250:
I am a day 1 order "pending" person and have an update that will be interesting to others in this situation. My Google Play order still shows as "pending" and "scheduled to leave the warehouse on November 5, 2013" and I have received no emails from Google since the original order confirmation. IOW, no change despite it being the 6th. However, I got a UPS notification this morning that my wife's N5 has been shipped from KY and is in Indiana right now with delivery scheduled for tomorrow. I got this from the UPS service "MyUPS" which anyone can sign up for for free and which gives you notification on any items delivered to you. I highly recommend signing up for this because it is handy in general and in this particular case I would be on the phone with Google asking why they haven't shipped my phone as promised.
[Nexus 5 General] monkeypaws:
Those of you saying Google should have partnered with amazon for the orders: how would that be any different? Amazon still deals with ups as their courier and the demand of the phone is still high plus the stock would still be coning from Google themselves. So how does that solve anything? I've been reading people bought more than one device , and there were possibly some orders that took until Friday or sat to process for those right out of the gate. Just be damn patient. Also why blame Google for ups when once its out of googles warehouse its ups in charge of updating the site and getting your order on time. Calling Google at this point is useless.
[Nexus 5 General] AndrasLOHF:
Most of the complaints(including mine) are in regards to how the order processing centers are picking the orders to ship. People with Thursday/Friday orders are/have being/been skipped being over to pick Saturday/Sunday(in a few cases Monday's) orders. This has to do with how the warehouse loads the product and not the time frame in which UPS actually ships. It is a failure to pick orders in a First In First Out fashion which is commonplace when dealing with regular orders in warehousing. For example, regardless if a customer's order says it will arrive by Nov 5th or 22nd an order placed later than another's should not be shipped first.
[Nexus 5 General] monkeypaws:
In understand that. Not the point Imaking but thanks for your reply.
[Nexus 5 General] finalrequiem:
The problem is, we don't actually KNOW what is happening. The fact that there are 4 models being offered further complicates things because if my black 32 GB isn't available but a white 16 GB is, why should Google not ship the white to the customer just because they ordered 3 days after I did? Just to preserve a "first in, first out" process? Now throw in accessory orders- Maybe orders with accessories that aren't available/sold out are waiting to be fulfilled, etc. People who's orders having left Google's hands by the promised date, I can sympathize with. Otherwise, we really don't know what is happening and how Google is handling their processing.
[Nexus 5 General] h4343:
My status is still "Leaves warehouse by Nov. 5th" so I called Google Support and she forwarded my case to a shipping specialist..
[Nexus 5 General] AndrasLOHF:
We never will know what is going on either. First in first out goes off of "individual" product allocation as orders are received. I'll not type out a training manual on how product allocation in warehousing works.

If you haven't been keeping up with both threads the past couple days you aren't seeing what is happening to some people. I'll break it down a simplified version of one of the issues popping up. Customer A in Kansas City, KS orders ONLY a 16 gb Black Google Nexus 5 [MENTION=5154778]2pm[/MENTION] on October 31st using a Discover Card that has sufficient funds, with a ship date of Nov 5th. Customer B in Kansas City, KS orders ONLY a 16 gb Black Google Nexus 5 [MENTION=5154778]2pm[/MENTION] November on 2nd using a Discover Card that has sufficient funds, with a ship date of leaves warehouse on Nov 22nd. It's now November 6th and customer A has not received either his order nor any shipping information, while customer B has already received a UPS shipping label(in some cases their phones.)
[Nexus 5 General] SymbioticGenius:
I received mine last night. Ordered on the 31st at 2:47 pm est. 32 GB with white back ( Stormtrooper edition) Paid for priority shipping. Loving it so far

Sent from my Nexus 5
[Nexus 5 General] finalrequiem:
Sure, I understand that it has happened that way in some cases and it's obvious that you have a grip on and a working knowledge of warehouse/shipping/product logistics but these threads are filling up quickly with people who certainly don't. It makes it difficult to get a clear picture of what is actually happening. I personally (although there are people getting orders before me after ordering 2 and 3 days after) find this launch really interesting in a few ways- Primarily in that, thus far, there haven't been that many ACTUAL late shipments, relatively speaking, while at the same time there have been several inexplicable early arrivals with little rhyme or reason. It would be great to have enough GOOD data to try and extrapolate from, but it's mostly a lot of people freaked out because- PENDING.

---------- Post added at 10:16 AM ---------- Previous post was at 10:09 AM ----------

By the way, don't misunderstand- I'm wearing my F5 key out as much as the next guy, hoping for a change in my order status.
[Nexus 5 General] Bxsteez:
Yea they have done that three times for me. The shipping specialist response will be something like this

Thanks for contacting the Google Play Support Team. My name is **whoever** and I am the shipping specialist who will be assisting you today. After checking in our warehouse, it looks like it will be shipped in 24hrs. Keep in mind it may take a few days for our warehouse to process and ship the package.

You can check your order status by going to your 'My orders' page on Google Play. You can also find the shipping estimate for your order in your order confirmation email. You'll receive another email notification with a tracking number once your order has shipped.

To determine the estimated delivery window for your Google Play order please follow these steps:

1. Locate the Google Play receipt emailed to you with the subject line 'Your Google Play Order Receipt'.

2. Next, find the 'Order date' listed on your receipt.

3. If your 'Shipping Status' says 'Estimated Ship', your item will be shipped within the number of weeks specified.

4. If your 'Shipping Status' says 'Estimated Delivery', your item will be delivered within the number of days specified (business days only).

You can check the status and tracking number of your order any time in Google Wallet at https://wallet.google.com.

To learn more about shipping & delivery times please visit https://support.google.com/googleplay/answer/2411789.

If you need any additional support, feel free to reply directly to this email.

Best regards,

Jenny

The Google Play Support Team
[Nexus 5 General] ctowne:
Limbo level 1 achieved :thumbup:
[Nexus 5 General] MasterGGM:
Lol. I am in Los Angeles though.. will probably receive it much sooner from san francisco even with that one minute lag.
[Nexus 5 General] P.Mobile:
someone please say i will be able to activate my nexus 5 on sprint if i got it from the play store??
[Nexus 5 General] Philthy82:
Woke up this morning surprised to see it announced and on sale, thought it was going to be announced Friday morning EST! Just ordered 32mb white, the confirmation page said it would be dispatched Nov 5th (ordering from Aus).
[Nexus 5 General] wideasleep1:
Could a been 11:01 but the small Google ball kept spinning...made me nervous the site was crashing. :)
[Nexus 5 General] fredrock123:
Ordered around 2:30 email confirmation @ 4:10.

Note I did try to xo so that I could order the white instead of the black 16gb, but could not cancel. Now that I saw the bumper cover doesnt matter anymore.

Thanks Google.
[Nexus 5 General] wideasleep1:
LOL! I'm in SF. It comes from Lex KY either way.
[Nexus 5 General] MaxCarnage:
Lol... I'm not really stressing about what minute I got mine but it's pretty funny to see the agitation levels rising again.

I had just walked in the door after rushing home from work and it was there.
[Nexus 5 General] mugenga:
I'm so pumped. I ordered the 32GB Nexus 5 as soon as it was available. My ship date is listed as Nov 5! I'm hoping to get it by Friday of next week.

Would anyone be familiar with how to get an off contract nexus phone on the $30 T-Mobile Prepaid plan? I'm currently on Sprint and am looking to switch to a cheaper pre-paid plan on the Nexus 5.
[Nexus 5 General] MasterGGM:
Killed my buzz.:rolleyes:
[Nexus 5 General] brar.arsh:
(CANADA)Ordered @ 2.02 EDT, still no shipping email..
[Nexus 5 General] wideasleep1:
There's a TMO thread here just for you.
[Nexus 5 General] atapio:
Just pop in a T-Mobile SIM and choose the $30 plan when you activate online.
[Nexus 5 General] brar.arsh:
Oh Man.. You were in Limbo last year.. haha.. All the best..
[Nexus 5 General] daLareid:
Preordered a 32gb black one, for those curious on shipping and tax (US only) here are the prices:

Shipping (3-5 business days):	$9.99

Tax:	$33.74

Although mine won't ship until November 8th - November 15th which I'm absolutely fine with.
[Nexus 5 General] wngmv:
Damn I should have read the page more carefully...had an order placed at 11:03 but it was economy shipping...then placed another one at 11:06 for 2 day shipping....still at shipping by 11/05...keeping my fingers crossed. Seems they are processing this by the order they received the order and it is moving along smoothly. Oh well I'm not gonna be home early next week so why did I bother with the 2 day shipping? I was worried it was gonna be the same as the N4 release...
[Nexus 5 General] TobiS87:
11:00:52 (19:00:52 here) for me. ;) Got my confirmation Email immediately. No shipping info yet but I doubt that it gets shipped before next week since it is night now and tomorrow is a feast day here in Germany.
[Nexus 5 General] Panchisco:
Hi guys,

I ordered a black 32GB at 14:52 EST. Inmediately after the order was complete I received the email saying that the phone will be shipped by November 8th. Order status in Googke Wallet says "Pending". I'm using a forward service to Chile.

Cheers!

Enviado desde mi Nexus 4 mediante Tapatalk
[Nexus 5 General] strausd:
Ordered a black 16GB at 1:02:47 Central. Got confirmation right away, but no shipping yet. I am located in Texas and just did the normal 3-5 day shipping.
[Nexus 5 General] Qbancelli:
Ordered at 2:01pm EST.

No shipping email yet.
[Nexus 5 General] gtj0:
Weird, it was supposed to show up between 12:45 and 2:45 (I did the 5.00 for a narrower window) but didn't show up until almost 6...

Commerce City, CO, United States	11/05/2013	5:28 P.M.	Pkg delay-add'l security check by Gov’t or other agency- beyond UPS control.

Never saw that message before.

Anyway I got it. :) Battery was fully charged and ready to go!
[Nexus 5 General] mith500:
From my post earlier this morning;

placed an order for 2 x 32gb Nexus 5 (Black), 4 minutes after launch and status still shows 'Leaves warehouse by November 5, 2013', when clicking on info it shows as PENDING.

UPDATE:

Just got my shipping mail with tracking number and on status info it shows as shipped while the status is still showing as 'leaves warehouse by Nov 5th'

UPS websites shows; A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
[Nexus 5 General] wideasleep1:
Some additional insight, I gained from old N4 launch

:

1: First and foremost the buck stops with Google.

2: Taking #1 into account, Google proper has virtually nothing to do with product beyond partnership and speccing hardware/software. Contractors (eg. LG) build, ship (any air ocean carrier) from Korea to US to UPS Worldport in KY. (there is no Google warehouse). UPS is contracted to receive Play orders, process payments (using Google's name and accounts), expedite multiple or accessory orders prior to ship, then process shipping and notifications and final delivery.

3: Taking into account #1 and #2. It comes as no surprise to me that Google Play support is also a subcontractor and not Google. It has Tier 1 support which is there for basic Q&A and issue resolution, and Tier 2 ('specialists'/supervisor) for complex resolutions. In the N4 debacle it was speculated that Tier 2 was indeed UPS acting for Google as they had more shipping info access than website/MyUPS in many cases as well as reissue orders/shipping refunds/RMAs on the fly.

4: UPS logistics don't always make sense. Note the circuitous routes taken by some orders that match no other UPS (eg. Amazon) experience. Granted Amazon also has a close relationship with UPS, it benefits by having its own strategic warehousing in various states, reducing delivery times and increased efficiency to the door.

In summary, Google has little if anything to do with product...subcontractors do it all. Understanding this helps adjust one's expectations and hopefully patience, and accept there will be errors (no FIFO) and lost shipments and missed dates for some.

I ordered 2 minutes from live, ground ship and got quick confirm but only have shipping update it left CACH (UPS Hodgkin's,Illinois) sort by ground trailer to Cali. due tomorrow 'by end of day'.
[Nexus 5 General] lwfb:
Well, my order is officially a day late and Google has admitted they missed the deadline.

My order has not gone to UPS yet. Google can't even find my order.

They don't know what's going on and they haven't done much at all to resolve it either.

On their end, they keep telling me everything looks fine and it was slated to ship out by the 5th, which has come and gone without any update in status. They can't provide any more information than that and that's what is so frustrating.

It's like my order exists on the computer but doesn't physically exist and they don't have any idea what the hell happened to it.

I ordered 4 minutes after it went live, this situation is frankly unacceptable. Even though I've made then aware of the situation, they still aren't doing anything to make it right.
[Nexus 5 General] wideasleep1:
During the N4 launch folks just reordered. Some did this just to see which order arrived first...then sorted it all out later. Sorry man.