yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy Note 3] johnscudder:
call quality

Call quality on the Note 3 has been poor from the get-go. The Sprint Community forum has people across America posing their voice popping, crackling, high pitched squeaking, and dropped calls.

It's big and it's widespread.

Sprint claims an update is coming out the end of October. Many have returned/exchanged their phones without resolve.

We'll have to see how the update resolves this call quality issue.

Many are experiencing Wi-Fi connect issues, screen interface lagging, SNote buggy interface, and incompatibility to transfer your native phone calendar entries from the Note 2 to the Note 3. KIES and the Smartswitch app are not compatible for restoring Note 2 over to Note 3. There's Supporting Community forum info on that too.

A fix is due out. The wait is hard.

John
[Sprint Samsung Galaxy Note 3] anth75:
Wow... Just went through a few pages on sprint community. I thought it was just me and was ready to return my phone. It's really bad and can't even talk to someone for more than 2 minutes. Only problem is I'm rooted and can't get updates but I'm sure jellybomb will be updated with sprints fix... I hope
[Sprint Samsung Galaxy Note 3] johnscudder:
Note 3 issues

You're not alone my friend. Regarding returning the phone... I understand you're rooted, but if you happened to follow the procedure which saved you from tripping the KNOX security app, perhaps you can return your phone to stock and return it. I've been with Sprint a long time, and not all Galaxy phones get fixed (as in the galaxy S2 fiasco). If you are within 14 days (day of sale counts as day one!), returning the phone resets your upgrade status.

It would be a major bummer if you kept the Note 3 (which has many issues), and the "fix" they "say" is coming out doesn't "fix" the problem (or creates new ones). You know how that goes.

Good luck.

John
[Sprint Samsung Galaxy Note 3] anth75:
I know exactly how that goes! LOL... Who knows if there will ever be a fix. I did trip knox but what are the odds they check for that? I will return it to stock and cross my fingers that they don't check. I'll try and get the 400. I paid and go to best buy were they are apparently matching amazon for 250. I jut can't deal with how bad it is. Has anyone heard of them checking for knox being tripped? I've had the phone only 4 days so I hope they don't check
[Sprint Samsung Galaxy Note 3] johnscudder:
Note 3 Issues

There's a couple of thoughts on this.

1. Turn the phone in. If they take it, you haven't been dishonest. It's their responsibility to accept/reject returns.

2. Mentioning a technical reason for returning the phone will surely cause their tech department to verify the stated problem, which will cause more scrutiny than relaying another possible (and true) non-technical reason. "My wife states it's too big" (jokes aside).

3. If you go when they are real busy, hectic even, there's less opportunity for... you know.

4. Get a female to help you. I'm not making any capability statements. Percentage of chance, there's probably more nerdy males that know what "rooting" is than females. This is a guess.

5. Pay some crazy person to create a distraction the whole time you're there, requiring multiple employees to aide that individual.

6. Pray.

Those are pretty much your options.

John

---------- Post added at 03:15 AM ---------- Previous post was at 02:49 AM ----------

I guess I should put this out there...

If you are returning a Sprint Galaxy Note 3, for any reason (mostly it's been the voice snap, crackle, pop issue nation wide), you should be aware of this:

If it's a Sprint Corporate Retail store...

You have 3 days to return the phone to avoid any fees. Day of sale is day #1, so count 2 from purchase date. BEFORE YOU LEAVE THE STORE, MAKE SURE THAT THEY NOTE YOUR ACCOUNT FOR REVERSAL OF YOUR ACTIVATION FEE, AND RESET YOUR UPGRADE STATUS (if you used an upgrade). You will be happy you did this, because getting this stuff reversed after the fact requires a Sprint CS who knows what they're doing. Not all Sprint reps are created equal. It took me 1.5 weeks to get 2 returns within 3 days ($72) returned/credited to me).

If you return the phone after the 3 days, but within 14 days, you week pay BOTH a restocking fee, and an activation/upgrade fee. However, because it was within 14 days, you get your purchase price back, and, just as important, you reset your upgrade. MAKE SURE THEY REVERSE YOUR UPGRADE ON THE SPOT.

All Sprint fees are negotiable. It really does depend on who you get at CS. I did better with women CS representatives for some reason. Maybe it was all the clean wife jokes (if there is such a thing) I tell during the transaction.

Best Buy has no restocking fee. Some Best Buy stores state that after the 3rd return, you can only exchange after that.

Please note: Only completely returning your phone and resetting your upgrade (if applicable) starts that 14 day grace period over again with another (or same) phone. Exchanges DO NOT stop the 14 Day clock concerning your Sprint upgrade reversal nor return policy. Best Buy will exchange within 14 days, and that starts your Best Buy 14 days over again, but not regarding how Sprint views upgrade reset and return ability.

If you are trying to return a phone for the same one, do a complete return, not exchange. With an exchange, your 14 day clock keeps ticking. Remember, day of sale is day one.

Hope this helps.

John
[Sprint Samsung Galaxy Note 3] johnscudder:
Note 3 Call Quality

Hello again.

I just got a call today from Sprint Technical Support regarding the ticket on the voice call quality issue on the Galaxy NOTE 3.

"Jennifer" verified that there is indeed an issue, and that it's a software issue because "all Sprint Note 3 users are experiencing the issue". Jennifer went over the issues I had with the call quality on all three of the Note 3 phones I purchased, then returned. Jennifer stated that Sprint put in an order for Samsung to fix the issue, and that Samsung was due to have an update out "next week".

I asked her if Sprint would be helping us out with the activation fees, as I was going to purchase the phone again as soon as it was fixed, but didn't want to incur yet another activation fee for a phone I've already paid to activate (stating that especially since it's a hands free activation process).

Jennifer was very kind, and stated that Sprint might do something, but that they would wait to see if the update actually fixed the problem :silly:.

That last sentence of hers made me glad I had returned the phone and WAITED for the fix to work, rather than keep the phone and pray a fix worked. I did mention to her how the Galaxy S2 had issues that never did get fixed.

All in all, Sprint is addressing this in pretty much a quick manner, and that being thanks to the enormous response of Sprint Note 3 users nationwide. You can find more info on this and other Note 3 issues on the Sprint Community message board. Just search for "Note 3 voice issues".

Take care...

John
[Sprint Samsung Galaxy Note 3] mvansomeren:
I am wondering if those of you that are determined to return the phone until it is "fixed" have at least tried the Vocoder solution that is mentioned in this thread and in other threads in this forum?

I am personally not having the issue so I don't believe it is a software issue. If it was, I too would be having the same problem. There are others that also don't have the problem. It seems more like a local network/tower issue which would explain why some doen't experience the problem. And, it seems that those that do solve it by changing the Vocoder settings on their phone.

I wonder if the "fix" that Samsung will be releasing next week doesn't just change the Vocoder settings on everyone's phone?
[Sprint Samsung Galaxy Note 3] johnscudder:
Note 3 Return/Repurchase

Amazon is selling the Note 3 for $249.99 (with contact/upgrade). Best Buy will match that.That means, if the reported UPDATE fixes the voice corruption problem, everyone who returned their phone, having paid $349.99, can then go back and purchase it for $100 cheaper.I would recommend that everyone who has purchased their Note 3 at Best Buy, call them to see if they can reimburse you $100 on a price match with Amazon. If you are within your 14 days, they will most likely do it. If you're past 15 days, it's worth a try.Enjoy!

John

---------- Post added at 05:09 AM ---------- Previous post was at 04:57 AM ----------

The Sprint Community Forum has about 10k views and approx 300 messagesof Sprint users nationwide with the same problem.

The Sprint representative that called me today on a Ticket a Sprint rep submitted affirmed that the issue is "widespread". She stated it was a software issue, and that Samsung was contacted by Sprint for a fix, which will "come out next week".

Your are lucky to not be experiencing this issue as many are.

Do you have that link to the Vocoder reference? I'd like to look over it.

Thanks, and good luck.

John
[Sprint Samsung Galaxy Note 3] mvansomeren:
Here is the link: http://xdaforums.com/showthread.php?p=16177583 Please let us know if this solves your audio issue.

I take what Sprint representatives say with a grain of salt. You can talk to 5 different reps and get 5 different answers. I'd be more inclined to believe a Sprint or Samsung engineer. The fact that there is even one (and there are tons more) that are not having the audio issues proves that it's not a phone software issue. If it was, EVERYONE would have the same issue and that is Just not the case. Of course people with issues will message more about it simply because people without those issues have no reason to post about it.

I don't know for certain that it is a network/tower issue, but having dealt with those type of issues with our technician's field devices, I would believe that before a software issue. I truly believe that if an update does actually come out, it will just be changing a setting on the phone. But all of this is just speculation on my part.
[Sprint Samsung Galaxy Note 3] johnscudder:
Vocoder reference

I do agree: not all Sprint representatives are created equal.

Regarding the Vocoder reference, I read over this. Thank you.

I don't have the Note 3 anymore; not yet anyway. When the fix actually fixes the issues, I'll get it at $100 cheaper than my original purchase.

What would be interesting is for someone with an issue free Note 3 to see if those settings are, for whatever reason, set correctly in their working phone. If the settings in an issue free Note 3 as they are in a Note 3 with issues, that procedures might not be the clue to a fix.

Do you know anyone with a Note 3 that can verify these settings'

In the link you provided, it seemed a few had difficulty with their signal completely dropping after the steps listed.

I didn't sees what I was hoping for, and that was an overwhelming response that the procedure corrected the Samsung Note 3 specific issue .

I do appreciate your information. I wish I had more knowledge of the meaning of the procedure (what changing the values actually does). Perhaps with a bit of study.

Thank you again

John
[Sprint Samsung Galaxy Note 3] mvansomeren:
After you make changes to that section of the phone, it has to reboot. Those that lost the audio had it restored once the phone rebooted. There are at least a few in this tread and other threads in this forum that have tried this and it fixed their issue. If you scan this thread, you'll see at least a couple of them. The only reall issue in following these steps is that you need your MSL to be able to edit the settings. Sprint can be difficult when it comes to getting that info. I think that is one of the reasons you don't see overwhelming response..that and, like you, people just don't know about the fix.

I remember when I got the EVO 3D, there was an issue with the Vocoder where some people had trouble when trying to make calls using an Airave. Changing a setting to an older Codex fixed that issue as well.
[Sprint Samsung Galaxy Note 3] anth75:
I tried the Vocoder thing but under home and roam there's no option to change to evrc-b. Only what it's on(evrc) and 13k and 4gv options. Has anyone tried this? If so, what option did you use?
[Sprint Samsung Galaxy Note 3] johnscudder:
Vocoder Fix?

I put the info, it's link, your input, and my disclaimer regarding this possible fix on the "Galaxy Note 3 voice garbled, popping, morphed, etc during calls?" Sprint Community forum. Your input there might prove invaluable. If someone there wants to try it, the fix (and/or its failure) will be "out there" now.

Thank you

John
[Sprint Samsung Galaxy Note 3] sjr19:
I see the same options, no ERVC-B in the other menus
[Sprint Samsung Galaxy Note 3] anth75:
Change them to 13k. I made 1 call and didn't notice any noises. Try that and let us know how it worked
[Sprint Samsung Galaxy Note 3] cherylbaker:
Man I have preaching this for 2 weeks.. Finally someone is listening

Sent from my SM-N900P using Xparent Purple Tapatalk 2
[Sprint Samsung Galaxy Note 3] sjr19:
Thank you guys, i have done so and made my first call- no issues! will report back after more testing. Thanks for the info!
[Sprint Samsung Galaxy Note 3] johnscudder:
Where did you buy your defective Note 3?

Did everyone having the voice quality issue buy their Note 3 at:Best BuySprint Retail Store*It appears thus far that people who bought at Sam's Club or Wildfly haven't had issues.*Did anyone here buy at Amazon? Or another store?*I've been reading reviews here and there, and there are some who haven't had the problem at all. This speaks of a specific BATCH that is bad. The Samsung "fix" might be patching a bad batch phone.* I'd like to get a good batch phone if that is possible (there are more problems that just the voice quality that is defective with this "bad batch" of phones).People in other reviews are stating their Note 3 is also void of the other issues people*have been complaining about, further alluding to a "bad batch".*Where did you buy your ISSUE FREE Note 3?Where did you buy your ISSUE PRONE Note 3?*There might be a correlation.*Thank you in advance for supplying this info.
[Sprint Samsung Galaxy Note 3] sjr19:
Johnscudder,

I got mine from a Sprint authorized store that only deals in sprint products...
[Sprint Samsung Galaxy Note 3] mvansomeren:
I got mine through WireFly.com No issues with the phone.
[Sprint Samsung Galaxy Note 3] anth75:
i have made multiple calls with no issues!!! thanks for this fix. i can talk on the phone now!!!
[Sprint Samsung Galaxy Note 3] johnscudder:
Where did you buy your good Note 3

That makes 2 from wirefly without issues, one from wirefly with issues.

Did you get yours after the 10th of October by chance?

BTW, I see you're rooted. Do you mind my asking if it tripped the KNOX?

Thanks again

John
[Sprint Samsung Galaxy Note 3] mvansomeren:
Actually my signature says that I"m Unrooted. I'm going to wait at least 30 days before I root... maybe even longer. Right now, I don't feel the need.

I purchased my phone on the evening of 10/12/2013.
[Sprint Samsung Galaxy Note 3] sjr19:
Just a quick update since changing the vocoders I've had 0 problems on calls. Thanks again.
[Sprint Samsung Galaxy Note 3] johnscudder:
Vocoder reference

I have a few questions for you when you have the time...

Thus far, those applying the Vocoder fix have reported successful results. A big thanks to all involved. I'd like to credit you as leading me to the link with the fix, leading me to post it and help out others. How would you prefer to be addressed? I'd also like to acknowledge the developer who came up with the fix. Do you know their reference?

One person who applied the fix made this comment:

"The fix worked, but it reverted back to CDMA only, after switching back to LTE/CDMA, the call issue came back"

Have you any response that I might provide this individual?

Thank you again for being a part of something that has helped so many.

John
[Sprint Samsung Galaxy Note 3] mvansomeren:
Honestly, I can't take any credit for this, nor would I want to. It was another member, "cherylbaker," who first posted it in this and other threads in the Sprint Samsung Note 3 forum. I just pointed it out because it seemed like people with the audio issues were overlooking this potential solution to their issue. If you feel the need to give credit, please give it to cherylbaker for posting it in this forum.

As for the originator, I have no idea who originally came up with it. As I mentioned before, I remember it from the EVO 3D forum as a fix for another audio issue involving the phone and Airave. Even then, it was probably a repost from another forum.

As far as the fix reverting the phone back to CDMA, that's the first time I've heard that in the threads that I've read. There is certainly no guarantee that this fix will work for everyone, but it is certainly worth a try. I have not tried this myself because my phone is not having the issue. But if it did, I certainly would have tried it.

As to how you can address me? LOL My name is Marcel but Hey You! works just as well if you can't remember :good:
[Sprint Samsung Galaxy Note 3] cherylbaker:
I purchased mine from wirefly. I had the issue fixed it by changing the voice codex

Sent from my SM-N900P using Xparent Purple Tapatalk 2

---------- Post added at 12:11 AM ---------- Previous post was at 12:07 AM ----------

Haha well I didn't come up with it either but I kept posting cause I hated seeing everyone slamming the phone and returning for no reason. I posted the thread where I got the info from. Glad to see people finally doing this and having success that's all that is important

Sent from my SM-N900P using Xparent Purple Tapatalk 2
[Sprint Samsung Galaxy Note 3] mvansomeren:
Looks like the "Official" fix for the audio issue comes out today. I saw this today:

Product Alert: Samsung Galaxy Note 3 (Sprint)

A software update is being deployed on 10/23 fixing voice quality issues reported by customers on the Sprint network.
[Sprint Samsung Galaxy Note 3] stereo386:
I have been making dozens of test calls for the last week. And the voice problems are definitely a sprint tower issue. The voice quality and dropped calls only happen in one certain area. It only happens when the phone goes from a 4G lte tower to a non lte tower. The calls don't get transferred rite from one tower to the next. I guess they call it a 'hard handle' The towers here in west Michigan are being upgraded to their new vision network towers. I do hope they fix it. Anybody having these issues should call customer service and get some credit. Oh and before I forget my wife's galaxy S4 also has the same kinds of voice issues and dropped calls. I don't think it's just a note 3 issue from what I observed, at least I hope it's not. They need to fix whatever is going on quick thou.
[Sprint Samsung Galaxy Note 3] tlaprint:
verizon vocoder setting

Just rooted to enable hidden menus in verizon note 3 in order to change vocoder settings, after rebooting it still shows as not set for all vocoder options even though I have changed them all to 13k. I dont see a save button anywhere, what am I doing wrong?
[Captivate General] ajeesh vijayan:
http://xdaforums.com/showthread.php?t=2488037

featuring multi window and more... Will be uploading soon..

good news...galaxy s managed to be an officially supported device..( op of galaxy s thread mentioned)
[AT&T Samsung Galaxy Note II] outkast22:
At&t gave me an unlock code so my note 2 can be used in China. I don't have a china sim card yet. It seems I need the sim to enter the code. Is it possible to unlock without a sim card using the code att gave me?
[AT&T Samsung Galaxy Note II] Bajanman:
No just get one of your friends TMO SIM and that will prompt for the unlock code!!!:p
[AT&T Samsung Galaxy Note II] PUTALE:
Any non att card should work. I had tried to unlock with older nonatt simthat I cut down to the micro sim size to unlock

Alternatively you can just use the hidden menu to unlock which does need the sim unlock code and other sim if I recall correctly
[Sprint Samsung Galaxy Note II] rageman24:
My S-Pen has had issues from day one and I had to adjust the little proximity screw under the button of the S-Pen several times and well it messed up again and this time when I opened up the button lid the screw used for adjusting was broken off the board.

So, long story short I'm on my externship (internship) for a medical program and it's unpaid and several calls to Samsung to get a new one first before sending mine in just didn't work. I don't have money for a new one right now not even the cheap ones on eBay. Oh I can feel my BP rising just thinking about Samsung Customer Service!! They want to send me a package (how much are they paying in S/H plus the package alone would cover their cost mostly for the replacement) and then have me send in the S-pen, wait 1-2 weeks for them to detrime if it was my fault or not and then maybe they will send a new one if it wasn't my fault. Meanwhile I have a big ass hole at the bottom of my phone. :rolleyes:

So is there any way to still use it as a Stylus because I used that dang thing 85% of the time and it's the reason I bought this phone. I like to keep the figerprints off and it's much quicker to Swype text w/ it now I can't stand typing or txting w/ my phone.

Please help! lol.

Thanks everyone.
[Sprint Samsung Galaxy Note II] rageman24:
Just sanwanted to bump this thread and see if there is anyway to use my s pen as a stylus at the very least.

It's beyond frustrating right now but I cannot afford another one nor should I have to buy another one so I'd love to use it.

Any help? ??
[Sprint Samsung Galaxy Note II] RSPC:
Try someone else S-Pen if it works proper just get a new one.

I know you say you have no money, maybe borrow $20 from a friend then Try Amazon

Less than $12.00 for a new S Pen. For a couple bucks more you can have a new one tomorrow.

Alot less hassle than trying to get a replacement from Samsung.
[Sprint Samsung Galaxy Note II] justis s:
The s-pen probably won't work as a stylus, as touch isn't capacative. You'd be better off trying to get a replacement, or getting a cheap stylus with a capacative tip. They sell them at a lot of book stores.
[Android Q&A, Help & Troubleshooting] Alta1r:
Has anyone been able to root the new Asus Transformer yet? I've tried all the one-click methods but none of them worked.

There's no dedicated forum yet too the TF701, so thought I would ask here...
[Android Q&A, Help & Troubleshooting] Yezariael:
As it is not available at the moment in a lot of countries: No at the moment. But there is an app to unlock Bootloader and the Kernel Source Code to download directly from Asus website, so I am hoping it will come soon :)
[Android Q&A, Help & Troubleshooting] Alta1r:
Yeah, i hope someone will be able to root it too soon.
[Android Q&A, Help & Troubleshooting] crack_monkey:
yes, would be great.

At the moment i help me with deactivation from apps i didnt use.

Its funny that it has been released so fast in germany, i ordered it on amazon at the 15th and got it on the next friday, very fast.
[Android Q&A, Help & Troubleshooting] HitBobLer:
I would buy one of these in an instant, if it had root
[Android Q&A, Help & Troubleshooting] rschalie:
I bought one. Great little tablet, but i do wish it was rooted.
[Android Q&A, Help & Troubleshooting] antareus_:
Root wanted

Same thing. Please, make a root for the device!
[Android Q&A, Help & Troubleshooting] HitBobLer:
First thing would be to get a tf701t forum. I am getting one of these or the new nexus 10, depending on development for this. If there is any seriousdevelopment by Xmas, then iI'll get one, if not it get the nexus.
[Android Q&A, Help & Troubleshooting] qnvy82:
I just drove to New York yesterday to buy the TF701T and I must say that this version is like night and day compared to the TF700T. It is very snappy out of the box whereas the TF700T was sluggish and slow before I actually unlocked the boot loader and put cyanogenmod on it. For the TF701T, I will probably root it just for SU but I will probably keep the stock Rom because it is really smooth.