yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Accessories] trent25:
I'm not talking here about if the case is perfect or not. It's their none existent customer service. Mistakes happen, it's owning them and RESPONDING to your customers that makes the difference.

Spigen is one of the ****iest customer service I've dealt with, granted I avoid small unknown e-retailers. I thought Spigen had some respect by the hype they get here, obviously I was wrong. They are trash.

I've waited 14 days so far. How much slack should I give them? 14 weeks?

---------- Post added at 08:26 PM ---------- Previous post was at 08:19 PM ----------

To compare. I ordered from diztronic today at noon est. I just checked my amazon account. They already shipped and the tracking number shows that USPS accepted the package (first class mail) at 5:30pm in WI. Promissed ship date was tomorrow (24hrs to ship).

I'd still like to get a Spigen case, if they are willing to use a decent shipper and hire some customer support.
[Nexus 5 Accessories] spicydicy:
These forums alone have a few different spigen products with issues. Do you expect a company that normally employs a dozen people to respond to hundreds of concerns right away?

You need to be realistic.

The company clearly had issues with the dummy phones they were sent, and have already shown through the incidents with the hybrids and the clears, as well as the glas tempered screen protectors, that they are fixing the issues.

We already know the issues with the glass protectors are because the phones themselves have uneven glass.

Let them deal with the issues before you toss them under the bus. Unless you want to lose a great line of products.

I have the ultra clear protector, the hybrid, the clear, and the slim armor, and love all of them. Zero issues fwiw.
[Nexus 5 Accessories] Wbroshea:
I for one absolutely expect them to respond to customer concerns at least within a few days, 14 is ridiculous. If you can't support the amount of products you sell, then you should sell less. There is no reason to let a company off the hook because they sold more products than they could support and it turns out that those products had problems. Spigen stood to reap large gains by selling a large amount of cases shortly after release of the Nexus 5. Effectively, Spigen gambled and lost, thats it, no reason to make excuses for them.
[Nexus 5 Accessories] mZimm:
The problem is that it isn't just Spigen. From what I've seen on these boards, there doesn't seem to be a case manufacturer that anyone is particularly satisfied with right now. Who knows if it is due to poor specs or dummy phones provided by LG/Google, or if these manufacturers are all just cutting corners and making big gambles that the majority won't lash back.
[Nexus 5 Accessories] Mahapralaya:
Yeah I got mine yesterday in Gold. LOVE IT. Buttons feel great. Fit is very tight. It DOES add bulk but most cases do. I find its a good balance of weight and added thickness.
[Nexus 5 Accessories] Wbroshea:
I don't see a problem there at all. Don't forget we are only talking about customer service here or at least I am. If these other companies respond as slowly as Spigen seems to then they deserve the same backlash. If not then they need to be commended for the customer service. I have yet to hear anything regarding my order on the 2nd which was said to ship on the 5th with no tracking numbers provided (I paid for shipping). I have sent 3 emails (first was thursday last week asking for a tracking number) and have received no replies.
[Nexus 5 Accessories] zoppp:
So protection wise, least to greatest, would the ranking be: Ultra hybrid, Neo hybrid, slim armor? I have the ultra hybrid right now, but the padding on the corners doesn't seem substantial enough? Like my S3 Commuter Otter box had a good deal of padding on the corners. Spigen claims the tpu is protective but is it really?
[Nexus 5 Accessories] firemedic1343:
Precisely. As an early adopter I don't expect perfect cases. But I do expect a company to actually ship an item when they mark it as shipped. Instead, they don't respond to my emails until a week later. The case was also finally received by UPS a week later.

Marking an item as shipped and not shipping for a week is shady. I'm being generous by just complaining about Spigen's customer service.

---------- Post added at 11:06 PM ---------- Previous post was at 11:04 PM ----------

Corners are the place I want the most protection. That's why I like Ballistic.
[Nexus 5 Accessories] trent25:
It's not too much to ask that Spigen use a reliable shipping method, or ship orders on the day they claim they shipped them.

If they need to charge a buck more for shipping then fine, just add it. Spigen is being misleading (not to accuse them of more) about ship dates, and using an unreliable carrier which is leading to no tracking info, misdirected packages, and lost orders.

If they just corrected these 2 issues, which are about the easiest 2 things to fix they could cut the number of customer complaints and emails by half.

Again I'm not talking about product quality or defects/failures (whoever's fault it is). I've been waiting for 14 days for my bleepin' order. I receive ebay orders from China faster than that. It shouldn't take them 3 weeks to get my order from CA to PA.
[Nexus 5 Accessories] biggiestuff:
I ordered the black and grey case and just now opened the grey case to put on my fiancees phone. Immediately I noticed it has better button feedback than the black. You can feel the clicks on the grey case vs the mushiness of the black case.

Does anyone else have the same experience? I'm definitely emailing spigen about this.
[Nexus 5 Accessories] xxslashxx:
How long does it take for this trash pos company to ship out something as simple as a phone case? I ordered mine on Sunday with overnight shipping and here it is Thursday now and no word on it being shipped. If I dont get it by today I guess I'll just cancel out of principle and go with a different company. These imbeciles dont deserve my $$$.
[Nexus 5 Accessories] bigballa:
Have you tried emailing them and asking what the hold up is? Instead if canceling your order use it as leverage for free overnight shipping or a free case or something. Don't insult a company because something didn't ship out because they ran out of inventory.
[Nexus 5 Accessories] F123D:
Spigen definitely don't have their act together but it worked out for me. I ordered some screen protectors and they shipped them to me twice. Checked and made sure they only charged me once.Also picked up the Slim Armor case and have to say I love it. Fits very well, looks great, and provides good protection.
[Nexus 5 Accessories] giuliob:
Is there anyone who has tried both the slim armor and the neo hybrid who can tell me which one is less bulky?
[Nexus 5 Accessories] Gorgtech:
Guys, I´ve received my Spigen Slim Armor in smooth black and now I´m not sure if it´s not a fake ? There is a small paper inside the case where a serial number was supposed to be printed; however, there is no code printed at all ?

The case looks fine, still waiting for my device though so I cannot test it to see if the powerbutton problem is available.
[Nexus 5 Accessories] tontiv:
hi guys! does the ultra slim case come with a screen protector? i've seen reviews that have it and some don't..
[Nexus 5 Accessories] moomingstarz:
It doesn't come with a screen protector. The case is fairly inexpensive though, compared to other brands. The screen protector that I'm using is by xtremeguard, and it fits quite well. Use spook80 for 80% off, and free shipping to the states. I don't know if that code still works but the screen protector was fairly inexpensive. Its a water based screen protector so it will have a grippy feeling to it.

---------- Post added at 03:36 AM ---------- Previous post was at 03:33 AM ----------

Perhaps you can email them and ask? Where did you order it off of?

Why is everyone having such bad problems with spigen? My case is perfect, I don't have any power button issues and it shipped after I ordered it. I received it in 6 business days with regular shipping.
[Nexus 5 Accessories] Gorgtech:
Here are some pictures. I´ve ordered the case through Amazon Germany and obtained it from a different Company than Spigen.

I´m going to contact Spigen directly and see if there are any reasons to be worried at all. I don´t care if the case I´ve obtained may be a fake or genuine one; however I do care about the amount of money I´ve spent on it
[Nexus 5 Accessories] farplaner:
My ultra slim came with a screen protector.
[Nexus 5 Accessories] abdel12345:
Does the slim armor come with a screen protector?
[Nexus 5 Accessories] Gorgtech:
My case did not include a screen protector ;)
[Nexus 5 Accessories] jiggsy:
Spigen Ultra-Hybrid Case

I ordered one from Amazon UK that actually arrived before my Nexus 5. Collected phone on 11th Nov and have had no problems with phone of case. The case feels solid enough and is stylish, without adding too much bulk to the phone itself. The case came with a screen protector which went on fine also. The only bug bear I had with this case is the protective covering on the clear back itself. It was a prat to remove as Spigen did not leave any excess material to allow you to grab the edge, and I ended up scratching through the plastic just to grab the edge (fortunately without damaging the plastic itself.

Feedback from the buttons through the cover is great, especially compared to cases I have used for other phones in the past. Altogether I feel this was a great purchase, especially at the £8.99 price offer when I ordered it.
[Nexus 5 Accessories] jhealy:
Chalk me up as another person with issues with the power button.
[Nexus 5 Accessories] Dani897:
i ordered the neo hybrid.... why? not only is it sexy, but sometimes a thick case causes weird problems with camera, either reflections from the flash or other lights, or less light exposure messing with the exposure settings. so i opted to stay away from the slim armor... can't wait... my phone is naked... i was just a bit disapointed amazon didn't have the glas.t screen protectors... i don't want my screen to feel like plastic or rubber from a screen protector.
[Nexus 5 Accessories] capathy21:
Has anyone attempted to remove the clear plastic backing of the ultra hybrid and turn it into a true bumper case. The back feels okay but I hate the fingerprints and how it shows dust and such. Wasn't sure how much of the structure of the case is held together by the backing but for 10 bucks I may just experiment with it. Anyone else interested in me trying this?

Sent from my Nexus 5
[Nexus 5 Accessories] myculito:
When you guys are mentioning "Ultra Slim," is that the same as the "Ultra Fit" that Spigen has listed on Amazon here?

http://www.amazon.com/gp/product/B00EV8Y50S/ref=ox_sc_sfl_title_1?ie=UTF8&psc=1&smid=A2SFKRF5TPZMT5

And is it the same as the "Ultra Thin Air" that Spigen lists on their main site here? http://www.spigen.com/brands/google/nexus-5/nexus-5-case-ultra-thin-air.html
[Nexus 5 Accessories] RayLancer:
For those wondering about their customer service. I only had some issues. They weren't responding by email so I tweeted their support twitter. I got a response within a day and they had their Spigen Amazon representative contact me. Within a week I got a replacement for the Galaxy S4 Neo Hybrid band that broke delivered.

To be fair I am sure they are swamped with users complaining to them about cases not working and dealing with refunds/replacements.
[Nexus 5 Accessories] aumkarpraja:
Anyone know how to fix this phantom button issue on the Slim Armor? Impossible to push the power button.
[Nexus 5 Accessories] Gorgtech:
You´ll need a sharp knife, razor blade or something similar. You can try to cut some of the rubber which pushes the power button ( max. 0,5mm should be ok ).
[Nexus 5 Accessories] aumkarpraja:
Got any example pics I can follow?
[Nexus 5 Accessories] raniosman:
Got my Spigen cases today. The Ultra Hybrid in grey and Champagne Slim Armor.

The champagne gold slim armor is absolutely gorgeous. Loving it but died a little when I had to cover my white Nexus back. SOLID protection offered by the slim armor. Sturdy, gripped, and strong. I don't have the power button reset issue, however the button is very sensitive.

Haven't played around with the Ultra Hybrid yet aside from putting it in for pictures. This one came with a screen protector. Awesome!

Here's my album, I apologize for repetitive pictures - got new lenses for the camera and decided to play between lenses. Enjoy

http://imgur.com/a/AEGgf#0
[Nexus 5 Accessories] vipercubic:
Guys could you please confirm or deny the bellow issue for the SGP Ultra Hybrid Case? Comments are from amazon.com customers.

"Flashlight and camera problem. Doesn't allow photos.

By James Hays - November 8, 2013

There is almost no space around the flashlight which causes the photos to be washed out. Even when I don't use the flashlight I still see difference in photos with or without the case for some reason. It's a pretty useless case as I have to take my phone out every time I need to take a picture."

"By Jeff - November 6, 2013

Initially I liked the case but I had to return it because of 2 issues.

2 - the glare in photos when my Nexus 5 is in this case. I thought the camera was not good at first but then my wife suggested that I take off the case and the photos were brilliant. So for some reason the case is affecting the photos and giving them a sort of haze. Possibly because the cutout for camera or the flash is too small."

Anyone having these issues?
[Nexus 5 Accessories] raniosman:
Give me 5 minutes. I'll post pic with and without the ultra hybrid.

Edit:

I have no issue on the camera. Two sets of images here. First in each set is without, second is with case. All pictures were taken with flash on

http://imgur.com/a/jd7sX#0
[Nexus 5 Accessories] sbslammer:
I second this - - I also have the ultra and the neo - - and due to the curvature of the phone and the stupid USB opening, the bottom collects dust AND unfortunately it all shows underneath the acrylic on the ultra.

Is there the same gap on the slim armor?
[Nexus 5 Accessories] vipercubic:
Thank you so much, maybe it was some early batches or whatsoever :good:
[Nexus 5 Accessories] abdel12345:
ok thansk i ordered one anyways but i wanted to make sure so i could cancel it if it did come with one
[Nexus 5 Accessories] ryoen:
How about the ultra hybrid? How about wireless charging? Does it give problems or not?
[Nexus 5 Accessories] trent25:
Spigen customer support

For those here defending Spigen and giving them the benefit of the doubt. Their customer support cannot give **** about their customers, they just care about their image.

To recap. Ordered 15 days ago. Order was lost. Contacted them for replacement, got no response. Went through Amazon customer support, still got no replacement sent. Contacted Amazon customer support again to have my order refunded.

Now, got the below response from Spigen asking me to change my 1/5 review on Amazon Marketplace. Even though, I never received my order nor did they refund me.

And you gotta love the copy paste email, no mention at all of my issue or name, and "product experience" what product? never received anything from these scamers.

"delighted to assist you further" HA HA HA :mad:
[Nexus 5 Accessories] abdel12345:
Well that's just bad. I haven't gotten my case yet (or my phone) but I hope its good. Its supposed to be here tomorrow (the case not phone) and I hope my phone gets here in time to test it in case I need to get a refund and return it if its a bad one. How long do they give you to do this with the slim armor?
[Nexus 5 Accessories] alltechinside:
I got my Spigen Ultra Hybrid cases a few days ago. I have a video of it. You guys can check it out if you like:

[YOUTUBE]3HanF6Q6Pus[/YOUTUBE]

It's a pretty good case. The case costs $10 and it's well worth it. because of the bumper, it'll protect your phone well. The back doesn't look pretty but it looks decent to me. You could opt for Neo Hybrid cases if you want a more premium look and feel. Still I'm pretty satisfied with my purchase :D
[Nexus 5 Accessories] Kayen:
I'm going to have to add to the weaksauce commments. Me and 2 of my friends ordered (him on the 8th, myself on the 10th), and BOTH of our cases are still marked as just shipping info received.

This is sketchy, and the only reason i ordered spigen was to get it faster than anything else (said it'd be faster than Ringke, and definitely faster than anything from China). Consider myself extremely disappointed with my first experience with Spigen first hand.
[Nexus 5 Accessories] burgerpimp07:
I also ordered the case, got an email from amazon saying it shipped 11/11/13. Tracking information was completely blank until 11/14 when it says it just shipped.

Luckily I live in CA and it's shipping from CA but damn, I paid for expedited shipping and it is taking over a week to get here. It is shipping from 3 hours away!
[Nexus 5 Accessories] misterplod:
So after a week of no reply from Spigen about my faulty slim armor, I lodged a claim through Amazon who have processed my refund. Good news now, is that I get my 20 bucks back. But it still sucks since I really wanted that case to work (it's so pretty!).

Going to try a different brand now, as Spigen refusing to communicate shows that they're not reliable.
[Nexus 5 Accessories] aimfire72:
Got the Neo Hybrid case - this thing sucks. Not only is it bulky, but way too slippery on the sides and back. Zero grip on it, like holding a bar of wet soap. Sending it back.
[Nexus 5 Accessories] firemedic1343:
Filing complaints is the only way to go with these peope imo

At least you got your case. I'm still waiting for mine. I don't think it will be bulky enough for me, but I just want a case... hopefully I don't have the button issues...
[Nexus 5 Accessories] Noxey:
Where did you order from?
[Nexus 5 Accessories] arzbhatia:
Hmm, now that all the cases are Prime Eligible. Why don't you guys get a prime trial and order one (if you dont have prime membership). I ordered my ultra hybrid on the 13. Was delivered on the 14th.
[Nexus 5 Accessories] trent25:
I ended up filing an A to Z amazon claim for refund. Spigen refuses to respond (other than asking me to change my 1/5 review on amazon) regarding a lost package that has now missed the delivery estimate by 6 days.

On the other hand the Diztronic case that I ordered noon 11/13, is already on the delivery truck and arriving today 11/15, I paid for standard shipping. That's they way you operate to receive repeat customers. Hopefully the case is good quality :fingers-crossed: ... it arrived as I was typing the last few words :D:D:D

---------- Post added at 01:15 PM ---------- Previous post was at 01:13 PM ----------

I am an ex-prime member, not eligible for free trial. Didn't renew my prime because I'll be out of the country for a few months as of next week, thought it would be a waste :p
[Nexus 5 Accessories] umaru:
to ultra hybrid and slim armor owners!

how "hard" is the plastic on the back? is it bendable? do you think it would crack if you dropped it on the plastic back?
[Nexus 5 Accessories] th3xeroeagle:
from amazon.com when it was directly shipped by spigen, now it's fulfilled by amazon so it wont ship to canada check amazon.ca they have it too
[Nexus 5 Accessories] Jester23:
Agreed it's crazy slippery... I sanded mine a bit and coated it with Plastidip.. Now it's super grippy! Not as pretty, but I'm good with it!
[Nexus 5 Accessories] lexi250:
Only "Not as pretty,"? :laugh::D:laugh: That looks bad!
[Nexus 5 Accessories] Jester23:
But I won't drop it...and no one will want to steal it so it's double protection! :D
[Nexus 5 Accessories] FuMMoD:
Guys to register the Spigen cases on their website which code do you use on the back of the box? There's 3 different codes and I tried them all and they do not work. Thanks
[Nexus 5 Accessories] firemedic1343:
Does it attract a lot of lint now? Did you put glossifier on top of that?
[Nexus 5 Accessories] Lownita:
It is, dont think it would crack.

Gesendet von meinem Nexus 5 mit Tapatalk
[Nexus 5 Accessories] snickerpop:
Guys

How to fix Slim Ultra Headphone Jack Problem

Take Knife and cut on the left and right of the head phone jack, creating a large hole

Don't cut yourself or Friends nearby

Insert Headphones into expanded space

Your welcome XDA
[Nexus 5 Accessories] Nbsss:
If I removed the plastic back of the hybrid, would it still fit snug as simply a bumper?
[Nexus 5 Accessories] Jester23:
Just plastidip, no problem with lint so far :)
[Nexus 5 Accessories] wind784:
My neo hybrid came today, as much as I love naked the drop test vids sorta freaked me out... Gonna end up with a Google case when they are out but I ordered late wed night and it was delivered today with amazon.ca loving the case so far it had no instructions but was easy enough to put on. Tight but not too tight. Miss the ceramic buttons and screen edge though.
[Nexus 5 Accessories] plichtousek:
Which of the Spigen cases is the thinnest? I just need all sides of nexus to be covered.
[Nexus 5 Accessories] arzbhatia:
Crystal Shell
[Nexus 5 Accessories] plichtousek:
I dont like this one :( what is the next thinnest?
[Nexus 5 Accessories] DroidDavi:
I have an ultra hybrid does anyone know if the bottom cut outs are the same size on all of the cases. I like it but my Amazon basics 6ft won't fit
[Nexus 5 Accessories] rsa 329:
Looks great in pictures. MIne arrived yesterday, it feels cheap. Seems all too easy for the phone to come out of the case... Finger print magnet for sure. I do like the flush buttons though. Screen protector isn't anything special...serves its purpose.
[Nexus 5 Accessories] _ekceZ_:
Ultra Hybrid + dbrand Skin :victory:
[Nexus 5 Accessories] scottdouglasdick:
I personally have the slim armor and glas.t and I must say the combination is stllar. It remains with a good amount of lay-on-the-table so the thickness of glass is irrelevant and it feels so so much better than a regular screen protector, and scratches less. The neo hybrid is a phenomenal case that is thin, stylish, and very functional.
[Nexus 5 Accessories] Dani897:
i actually really like that combo. i'm not usually into crystal cases but with the skin that is cool and the bumper covers up the edges of the skin so it just looks like it's the phone with the pattern. is that a white phone? if not, then do you feel like the skin will damage the soft touch coating on the black version?