yashsingh1/xdaforums huggingface dataset:
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] yessirrom:
I have had the same issue. Last night it just decided not to connect. Wife has a lumina 920 and it was connected with full signal. Reboot and register seems to have fixed it.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] Agent:
That's what I though. I couldn't remember because it's been quite a while since I've had one
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
mine worked as well... I was freezing apps with Titanium pro! Could i of froze a app so my N3 wouldnt connect any longer?
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] Agent:
No, there's no software on your phone dependant on it.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
great for that, but i will have to see if it reconnects when i get back home today... All lights are all lit up so i hope it didnt crap out, just picked up for $80...
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
New microcell shipped overnight

So folks here is the latest update. I noticed today that my Note 3 was no longer connecting to 4G LTE service so I called tech support and had them reactivate/send new configs or whatever they call it to my phone. I powered off my Note 3, AT&T support did their magic, I powered it back on and boom! 4G LTE service every since, which I had NOT been getting all day.

I thought this would solve my microcell issue so when I got home, tried it and it still would not connect. So I did a master/factory reset on my phone, still no luck connecting to my microcell.

I finally said screw it, went to the AT&T store, they got support on the phone and somehow support (even after hours of talking too and troubleshooting), this lady states that my GPS is not locking in correctly, even though ALL my lights on my microcell state otherwise AND its been in the same location for the last 3 years. She determined it is a microcell issue and they have OVERNIGHT-ED me a new microcell, covered under warranty (I have had my microcell since 2010, no warranty even exist anymore) with no shipping charges.

I will let everyone know how the new microcell works out tomorrow, but it does seem fishy that they are going WAY out of their way to resolve the issue. It just does not make sense that my microcell would just die between 10/13 10pm CST and 10/14 8am CST.

TBC......

Shout out to AT&T though for the service!
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] wiser212:
Nice!! Free brand spanking new microcell. Hope this works for you.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
New microcell, still no Note 3 connection

So I got my new microcell today, manufactured date 07/13 and my phone still will not connect. Off to online support and then back to the AT&T store tomorrow for a new phone!
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
ATT&T semi-removed the same thread on their site!

If you Google: note 3 will not connect to microcell , an AT&T forum is displayed in the search results, BUT if you click the link it will no longer take you to the forum as it seems it has been removed. Please use this link to view the details of the forums.

https://forums.att.com/t5/3G-MicroCell/Galaxy-Note-3-Users/m-p/3685229#M11946

Can someone please confirm they are able to access the thread. If you can not access it, here is the last posting. See attachment

ACE - Professor	Otto Pylot

ACE - Professor

Posts: 2,201

Kudos: 95

Solutions: 19

Registered: ‎03-20-2011 .

My Device: iPhone 5

Re: Galaxy Note 3 Users

10-16-2013 08:19:51 AM

I've sent another followup message to the Admins. This is starting to sound more and more like a Note 3 issue and not the MicroCell itself.

AT&T's 3G MicroCell Guide | 3G MicroCell Technical Guide by Otto Pylot

For additional help, please send a PM to ATTCustomerCare.

Message 29 of 46 (144 Views)

Community Manager	ATTMarianaCM

Community Manager

ATTMarianaCM

Posts: 414

Registered: ‎06-01-2013

Re: Galaxy Note 3 Users

10-16-2013 08:20:44 AM

Hello, everyone!

As Otto Pylot said, we'll need everyone having difficulty connecting their Galaxy Note 3's to a MicroCell to please send us a private message by clicking here. Please provide your name, phone number, email address, and the best time to reach you as well as a brief description of the issue.

This will really help us track the issue, determine the cause, and find a solution. Feel free to message me with any additional questions or concerns.

Thanks!

-Mariana

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] Hockey37:
I just opened up a ticket with AT&T last night regarding this. I knew I couldn't be the only one experiencing this problem, even though the rep I spoke to last night said it's highly unlikely that someone with such a new phone would be using a Microcell as well. All of us in this thread would beg to differ.

I've got 2 Microcells, one at my office and one at my home. They are about 45 minutes drive (35 miles) apart. Neither will connect.

I've had both Microcells for several years, but it seems even a new one will not solve the problem, per the previous post.

This is a strange issue indeed. Some seem to work, while for some of us all of a sudden everything shut off. Along with the actions of AT&T (a. brand new Microcell without much hassle and b. the thread on the official website forum being removed) something does not add up. I'll be following this closely and updating if anything new happens with my case.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] bigmout:
Here's another discussion of the same problem:

http://forums.androidcentral.com/sa...galaxy-note-3-not-connecting-t-microcell.html

The final post identifies the problem as an issue with the Android OS:

However, based on what I'm reading on this thread, that sounds like a bunch of hooey.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] wiser212:
So I got another Note 3 today and this one failed to connect to my MicroCell. My first Note 3 connected without issues. I called ATT and technical support said "this is a known issue and Samsung has sent specific instructions on how to search for the MicroCell". Well, after trying out the instructions, it didn't work. I have to return/exchange the phone. But here are the instructions regardless for people that are having this issue to try.

1. Go to Settings

2. Connections tab

3. More networks

4. Mobile Networks

5. Network Operators

6. Search for AT&T MicroCell.

I personally think this is useless and the resolution isn't this easy. There is something going on with the phone. But, this may work for others.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] gunnnnzzz:
Ive had my phone for about a week now. the first 5 days it worked perfectly fine, or so you'd think. My phone was receiving messages so late, missing calls, etc. Even though it was "connected" to the microcell, it definitely did not function as it should have. Now it doesn't even connect to microcell (I rebooted everything, my router, my microcell, my phone) and it doesn't connect at all. There are 3 other att phones in the household that connect just fine... I hope that we can solve this soon. my reception sucks in the area.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] wiser212:
Update:

So I just got back from the AT&T store still with the broken phone. The salesrep tried all of their Note 3's in stock to see any of them would be able to "Search for AT&T MicroCell" without bombing out. All failed. The salesrep happened to own a Note 3 that he pre-ordered. His phone worked!! His was the only phone in the store that was able to successfully perform a search for a MicroCell. The common link between his phone and my working Note 3 is the time of purchase. He pre-ordered his and I got my original one on day one. Anyone here with day one Note 3's with MicroCell issues?
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] Hockey37:
My Note 3 is a Day 1.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] YoungAceAtlanta:
My note 3 connects to my Microcell but just when it wants too. And I had mines since day one
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] jrtireman:
I am having the same problem. The tech person and myself narrowed it down to the new sim card for note 3s. I went back to the att store and asked for a UICC-G27 sim card and I will find out if it works tomorrow. My microcell is at work. Its not my phone because I borrowed my coworkers sim and boom pickup up right off the bat. The tech tried everything else so this should work. When I first got my note 3 I put the sim from my Galaxy S4 in it and microcell worked. Then for some reason I decided to use the sim that shipped with my phone. Thats when I started having problems. Will let you know for sure tomorrow.

---------- Post added at 10:32 PM ---------- Previous post was at 10:24 PM ----------

By the way, the new sim cards have gray on them and tech said they don't know much about them yet. The tech was very interested in solving this problem. Make himself look good.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] wiser212:
I just had my phone replaced by AT&T. I got on the phone with AT&T support who had instructions from Samsung. The sure proof way to find out if your phone will connect to your MicroCell or not is to follow the directions I posted up top. I went to a store that had their entire inventory fail the test. I went to another store and found one that passed the test. As soon as I got home with the phone that passed the test, it connected to my MicroCell immediately. If anyone is having this issue still, go through the instructions. If you are failing with an error, the phone is defective. Get it exchanged.

By the way, it is not the SIM card. We tried 4 different SIM cards today. At least in my case, it was not the SIM card.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] jrtireman:
I did that. It failed time after time with the new style sim card. Put my coworkers older style sim card in and it connected. Will be at work in a little bit. Will know then.

---------- Post added at 05:01 AM ---------- Previous post was at 04:54 AM ----------

What color is your sim card now that it is working? If yours is working with newist style then I would like to know. I will seek an exchange.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] jrtireman:
Happy to report that did the trick. Got to work and connected to microcell no problem. Had to do above steps and it registered to microcell and connected. It has something to do with the new sim card that is out.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] @rbiter:
Is it the new Sim card that is Isis branded causing problems? If so, shame on at&t.

sent from my sm-900t.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] Hockey37:
I went back to my Note 2 for the time being, since I need to have the Microcell work while I'm at the office.

I have the new Isis sim in the Note 2 and it has been working fine on both of my Microcells.

Might have to try a new sim to see if that does the trick.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] jrtireman:
Yes it is the new sim card that caused a problem for me. Others say its faulty phones. I believe its the new sim because it fixed my problem.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] wiser212:
Interesting. I believe I have the newer style SIM card. They went through a number of SIM cards though thinking that was the problem. That may indeed be the problem.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
i just check my sim has the grey, the rep did say they were newer sims they were using.. i do have a nano with blue on it instead of grey i am gonna do a switch now and c...
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
I received a call from my AT&T ICU rep today and he told me the same thing. Go to the AT&T store and get a NEW SIM that is gary WITHOUT ISIS(*spelling) on it. I also see you reported that this did the trick for you, so I am leaving work now and heading to the AT&T store to get my SIM replaced. Once it is replaced, I will let everyone know what happens when I make it home! Thanks to EVERYONE who has had this issue and reported it to AT&T! BTW....I have a day 1 phone as well!
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] chevyfinatic:
I got a note 3 the day it came out. I was able to connect to the microcell the first day, but have not been able to since.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
Things seem to point to the sim card. I'm at the store now waiting on my new gray sum without isis(spelling) on it. I will report back shortly. Call back and talk to that rep and see what kind of sim card s/he has in his phone, of possible. Just curious
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
i am looking forward to trying this it out when i get home.. I will report in then...
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] jrtireman:
Quick update. Worked all day at work today. I was in and out of the shop and every time I came back it reconnected on it's own like it's supposed to. I am very happy and have not noticed any other problems with using an older style sim. Good luck everyone.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
Get the "new" gray SIM card!!!

So I finally made it home with my new "gray" (it looks just like the previous SIM) non isis(spelling), more secure SIM as the Rep said card. My microcell bars were blinking when I got home, probably because of the outage AT&T had today. So I deactivated and reactivated my microcell and once it came back online, my phone immediately connected with no issues.

RESOLUTION: DEMAND THE LATEST, GREATEST, MORE SECURE GRAY SIM CARD. All of the in store AT&T reps seem to know what the "gray" sim card is, so there isn't much detail other than that you have to give them.

Although this has taken all week to resolve, I give AT&T credit for the customer service and follow-up, EVEN THOUGH I spent a lot of time as well, making sure I brought attention to the issue.

I wish the rest of you well on your journey to a wonderful Note 3 / Microcell relationship!

If I can assist in anyway, please let me know.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] FatSlowOld:
I am having the same connection issue with my Note3/Microcell. However, I pulled my sim out of my Note3, put it in a Note2, and the Note2 connected. I think there may be more to it than just the SIM card.

I tried the settings...mobile networks...network operators...search for AT&T MicroCell...fail.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] jrtireman:
As I said, mine is working now but I hope enough attention is being brought to this problem for att to research it and get to the bottom of it.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
Even with my new SIM, if I try settings...mobile networks...network operators...search for AT&T MicroCell, it still fails. I am not even sure why that option is even present. But like Is said, the SIM change has resolved my issue and I have been dealing with this since Monday.

Interestingly the AT&T forum seems to be back online.

https://forums.att.com/t5/3G-MicroCell/Galaxy-Note-3-Users/td-p/3685261/highlight/false

I will continue to follow the issue to see if it is more involved than a simple SIM change. If my phone stops working after a week again, like it did the first time, then I will be a little more skeptical that the new SIM card resolved my issue.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] rockinandroid:
This is a known issue for note 3

TO ALL>>>>

..I have a micocell and was having connection issues ...but what i had to do was turn off wifi....reboot phone then goto Settings....More Networks....Mobile Networks...Network Operators...then Search for Att Microcell....you might get a message that it cant search if you have a data connection...but still hit search.... if it doent connect more away for cellular signal so you get no signal....this works for some and some not...in my case this resolved my issue....

If you look on the back of your microcell you will see a little connector......this is for an external antenna...I also had issue with signal turning red on microcell after awhile...bought antenna off ebay for 6 bucks...plug into microcell....signal is always good...might have to reboot device once aweek...hope this helps someone.....
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] Sm1000:
Spoke with ATT 1030p EDT and was told the problem was identified and a microcell update is being pushed out. See what happens. I have tried switching sims, resetting, etc. to no avail.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] FatSlowOld:
Would you mind posting a picture of the "winning" SIM card?
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] rockinandroid:
I am using my old sim card and not the new one....From what ATT Support told me The issue is with Samsung Note 3 Device...ATT Said Samsung has to release a patch...not sure with that though.....Like i said had same issue and above steps from 2-3 posts ago resolved issue...But ATT said that solution doesnt work on all note 3.....only some....
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] wiser212:
I made the AT&T guy check the phone until we found one that didn't fail. So even though a gray SIM card fixes the issue, I'm just afraid there are bigger issues with the phone if it is failing on a basic search for Microcell process.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] jrtireman:
UICC-G27 Is what I walked into att store and asked for. Works perfectly.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
See the attachment. The only thing I have issues with is that it LOOKS identical to my original SIM that worked from the 4th to the 13th. Sorry its not the greatest pic, the cam i used is OLD and obviously sucks!
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
Overnight Microcell issue??

This is why I am still not sure where the issue is. As my original post stated, it worked late night Sunday and Monday morning it wasn't connected. This morning I get this text message, see attachment and this email. I was connected fine last night, but this morning my phone was not connected and the first light (i) on the microcell was red. I powered cycled the microcell and life was good and phone connected. In the 3 years I had my previous microcell, this NEVER happened and my microcell is in the same spot. I have been up late nights/ early mornings, between 3am - 5am, and seen my microcell reboot. I have asked about this many times and keep getting the same response, "We do not push out code or reboot microcells automatically". I was connected fine to my microcell when I went to bed around 1:55 a.m. CST

Sat, Oct 19, 2013 at 3:03 AM, AT&T Customer Care for Wireless <att-services.1908483661@emaildl.att-mail.com> wrote:

myAT&T Account | Support	AT&T

Activation Failure (Error 101)

Hello ,

Mobile Number# Device#

There was an error activating your 3G MicroCell. Your MicroCell was unable to obtain a GPS signal to verify its location.

Please attempt to move your MicroCell within 3 feet of a window with a clear, unobstructed view of the sky. Once you have moved the device, wait 60 minutes for your GPS light to turn solid green. In rare instances it may take up to 24 hours.

If the error persists, please call AT&T Customer Service at 1-800-331-0500.

Thank You,

AT&T

Contact Us
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] FatSlowOld:
Picture is fine; thanks for posting. That is the same style sim I have. It works with the microcell in a Note2 but not in my Note3 (or at least it quit working with my Note3). I am trying a deactivate/reactivate of the microcell just for $h1ts & grins as that also seems to be a common part of the process that has worked for others.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] FatSlowOld:
Resolved for me

I have the orange/grey sim that boogimunster posted. My Note3 originally worked with the microcell and then suddenly stopped this week. Other phones in the house would still work with the microcell, and the sim from my Note3 would work with the microcell in a Note2. I noticed in several of the postings where people had enjoyed success by replacing their sims that they also had performed a deactivate/reactivate on their microcell.

1. hard reset the microcell

2. deactivate microcell on AT&T site

3. reactivated microcell on AT&T site and deliberately associated the microcell with the phone # from my Note3 (I have 4 phones on the AT&T account).

4. after reactivate with AT&T completed, turned on Note3, and it immediately connected to microcell

Hopefully this process will not need to be repeated weekly.

Maybe someone else can repeat the process to see if it works for them. Good luck!
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
I did get older sim yesterday but did not change anything.... I did notice service not as good now?is that possible?

I will also try to deactivate my microcell when I get home tomorrow!
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] rockinandroid:
Thats why i got an external Antenna off ebay for 6 bucks....connect to my 3g microcell....now i get all green bars....sometimes i have to reboot microcell after a week but sometimes it goes longer.....dont know whats up with that but it definitely helped my situation....
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
My lights are ALL green never had issues there,just not talking with n3!!
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] delawyn:
Hi, so mine was finally resolved by un-registering and re-registering the microcell on the microcell management page. Yesterday AT&T pushed out an update, and so far everything is working flawlessly! If you haven't done that yet and you're still getting problems it's worth a shot.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
I will give that a try when I get home...there was an update for 3G microcell or n3
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] delawyn:
It was for the Microcell :)
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] gunnnnzzz:
They need to fix this microcell issue.... Pissing me off
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
Agreed,I sure hope that update fixes..

Is anyone having worse service since changing sims?
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
Update:home now and my phone just auto connected to microcell...so far so good
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] DanMc85:
Just in case you guys didn't know... all that grey sim card is when compared to the regular blue sims is that it has a Secure Element to store credit card and other important data for at&t's ISIS application which is kinda like Google Wallet.

All new devices that support ISIS should come with one of these newer SIMs right in the box with the phone for the sales rep to activate.

Also at&t is aware of this microcell issue and is working on a resolution. It is affecting the LG G2 as well.

- Dan
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] mofoliar:
Looks like att fix this on my end,hope everyone gets fixed soon too

---------- Post added at 09:17 PM ---------- Previous post was at 08:37 PM ----------

Looks like att fix this on my end,hope everyone gets fixed soon too
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] gunnnnzzz:
Is everyone's solved?.. I still have this damn issue
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] gunnnnzzz:
disconnected and reactivated again and it seems golden... knock on wood.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] boogiemunster:
AT&T pushed out update to correct Microcell issue

All,

I received a call today from AT&T on my case and was informed that AT&T has pushed out an updated to the Microcell that should fix the Note 3 / Microcell connectivity issue. I did get a message about 1:59 a.m. this morning stating my Microcell activation had failed. But when I looked at my Microcell around 7 a.m., everything was green and my phone was connected. Hopefully I got the update this early AM.

Hope this helps and you have gotten the update. I am now on day 4 since my new SIM change and have not had any issues since, thus far.