yashsingh1/xdaforums huggingface dataset:
[G2 Q&A, Help & Troubleshooting] osiris010:
I am having this issue too! Thought I was the only one. It has been happening very rarely but it even happened the day I brought it home from the store. It only does it every now and then but it happened twice yesterday and it has happened already once today. Very concerning.

I do NOT want to go through the warranty replacement with AT&T again I had horrible issues with my previous phone, the Xperia TL. I just paid $200 full price for my G2, I don't want to end up with a refurbished unit two weeks into owning the device.
[G2 Q&A, Help & Troubleshooting] gm007:
Can someone tell me What is the latest firmware for D802? I'm new to lg :)
[G2 Q&A, Help & Troubleshooting] vahdyx:
Here's mine from T-Mobile
[G2 Q&A, Help & Troubleshooting] shook187:
OP I would advise if you really do want the phone to keep on trying to get a good one. Eventually you'll find a good running phone.
[G2 Q&A, Help & Troubleshooting] gm007:
Tnx but i want to know about the international D802 is it the same?
[G2 Q&A, Help & Troubleshooting] vahdyx:
You know what that say about the one that tries and tries the same thing expecting a different result lol. I know its not the same :-p

Anyway I just thought I'd throw this here

http://forums.androidcentral.com/lg-g2/317709-g2-touch-screen-issues.html

It seems to be a very common problem for those that heavily use their phone with scrolling or dragging as a primary function.

This is just a theory but could the screen either a) get too warm making it a hardware issue or b) software due to something else. The guy in that post thinks its an algorithm that resets its calculation when the screen is reset.

We learned that when it has an episode the temporary fix is to turn off the screen and turn it back on. Thus indicating that its likely a software bug.
[G2 Q&A, Help & Troubleshooting] FILLY86:
Will a rom like for example cyanogen solve this?
[G2 Q&A, Help & Troubleshooting] zkrp5108:
I had issues exactly the same as this on my HTC Rezound. I've had this happen here (On my G2) as well. It was happening often and I changed a certain setting and for the life of me can't remember what it was. I think it was show touches. Do you have that enabled when the issue presents itself?
[G2 Q&A, Help & Troubleshooting] yutlin:
I've experienced this issue on the Sprint variant (LS980) as well. The fact that turning the screen off and then on again seems to fix this leads me to believe it is probably a software glitch, perhaps the touchscreen driver has a memory leak or something of that nature. Hoping this one can be taken care of quickly.
[G2 Q&A, Help & Troubleshooting] namch29:
I sometime have this issue when scroll in setting or in Edit quick setting.

Today I know how to make this happen: fast scroll up and down in Edit quick setting for a while and the middle of touch screen becomes unresponsive to touch, I just switch to home screen then go back to fix it.

Don't know is software or hardware issue.

P/S; My phone is LG G2 D802
[G2 Q&A, Help & Troubleshooting] MarioNico:
...I have ghost touches... and just becouse this option (show touches) enabled is I could see the ghost fingers .

...then... in the middle of the screen comes this:
[G2 Q&A, Help & Troubleshooting] Norside:
I have also seen this in the quick toggles menu sometimes, but never on a webpage, in quickmemo or other places. Just in quicksettings. So it should be a software issue. And Lg should not have made SO many defect phones..
[G2 Q&A, Help & Troubleshooting] mslam02:
I Just picked up an LG G2 (vzw) and i noticed this issue almost immediately, but again, intermittently as everyone else has stated... I agree that it seems to be software related and hope a patch comes out soon!
[G2 Q&A, Help & Troubleshooting] l2yangop:
same here VZ G2. love the phone, hate this issue.
[G2 Q&A, Help & Troubleshooting] Codeinum:
Thats right. I know it seems little extreme, but it will not do any damage and it will help (atleast this trick helps me and almost every G2 user with dead zone problem). There seems to be some problem with touch sensor electric surface and electric shock somehow solves it for some time.
[G2 Q&A, Help & Troubleshooting] Sico1:
Tried and didnt work. Attached electric tape but still the same. Anyway thank you for posting this. Will try to play with the software side now.
[G2 Q&A, Help & Troubleshooting] Musicmaster:
Has anyone tried to falsify a receipt? Thinking of "ordering" one from bestbuy or something and changing the date on the receipt to something like 10 months ago. It's clearly a manufacturing defect and our lovely pissy consumer protection laws in the US don't do jack.
[G2 Q&A, Help & Troubleshooting] corey12901:
This worked wonders for me. Screen was dead about a half inch strip near the top of the screen with a lot of ghost touching going on. Shocked it with my grill started and now its working better than before. My knock knock is also very responsive now as well.
[G2 Q&A, Help & Troubleshooting] rw6497:
did you power off or just screen off
[G2 Q&A, Help & Troubleshooting] tanerakajinn:
Worked for me. I didn't turn off my phone. I opened drawing app to check and i shocked it many times because after first one nothing changed ))) So i shocked it till it gets fixed. Thank you very much!
[G2 Q&A, Help & Troubleshooting] Taha Haq:
I am having the exactly same problem a small rectangular area below the notification area is not working

Can you please explain how did you shocked it and if it is still working ?
[G2 Q&A, Help & Troubleshooting] thorium232:
This is how I've fixed my D802 that also had ghost touch in the right corner down. Take a look at the picture attached, maybe you guys can get a fix this way.

I'll get back to you if the problem persists, at least for know it works fine.
[G2 Q&A, Help & Troubleshooting] Rajib Askory:
Please provide a video
[G2 Q&A, Help & Troubleshooting] JR_CustomLeather:
Just RMA the device

So many extreme ways to fix an obvious defect. Seriously, if you are experiencing the dead-band issue, fill out the return form on LG's site and send it in for warranty work. They will send you a pre-paid FedEx shipping label. I indicated on my form that the device was out of warranty (they ask when it was purchased), and did not have a receipt to include so I sent just the phone in (there is even a warranty expiration date in the system menu). No questions asked, and the phone is currently on its way back to be from Irving, Texas. My phone was purchased 3/20/2014 and i sent it in for repair 6/8/2015. May not work for the early adopters who are now experiencing issues, but either LG is not paying close attention, or, they know this is a defect issue and are rectifying it even for out-of-warranty phones.
[G2 Q&A, Help & Troubleshooting] Taha Haq:
Yes please do it ... it will be a big help
[G2 Q&A, Help & Troubleshooting] ctcollins9:
Where is the return form on their wedsite?
[G2 Q&A, Help & Troubleshooting] ctcollins9:
OK, cool! I emailed LG and they willingly sent me a RMA label to send my phone in for repair free of charge. I now got it back, sold it on eBay, and I bought a Galaxy S4. From my experience, you can't really go wrong with Samsung.
[G2 Q&A, Help & Troubleshooting] apkappsvilla:
dropped my verizon lg g2

my verizon LG G2 was just dropped, and now i am facing problem with its notificatiob bar, also its LCD workd without touching it.

please help me to fix it
[G2 Q&A, Help & Troubleshooting] marianobianchi:
Did you find a solution for this problem? I'm having exactly the same problem in the same area but in another phone model.

I hope you have resolved the problem and can help me to solve it too.
[G2 Q&A, Help & Troubleshooting] Taha Haq:
I tried the lighter method but it isn't working now the only solution left is to replace the lcd . In my country it will cost me around 50$ which is pretty cheap i guess.
[G2 Q&A, Help & Troubleshooting] reasonz20:
Did the problem come back? Am having the same issue and had my phone for a few weeks its a second hand
[G2 Q&A, Help & Troubleshooting] smithmal:
Did this for my d801 running LiquidSmooth. It did not help.

smithmal
[G2 Q&A, Help & Troubleshooting] boyrei:
it worked

i had same issue (only ghost touch) and tried that. finally it s okay, so far so good. i checked all screen and digitizer connectors ( lower and top side) and reconnected them. also added some thin papers on lower board tapes. i did not glue anything.
[G2 Q&A, Help & Troubleshooting] reasonz20:
Yow boyeri thanks for the feed back means a lot!
[G2 Q&A, Help & Troubleshooting] lilynn:
I think I figured It Out. This may help everyone. It can be the screen lose or not

I think I figured it out It may help try it. The ghost touches could be from a lose screen that has to be fix are software. But you would have to determine that by these steps. I figured the screen would either be messed up if you dropped it and the cable is lose are a defect and can cause ghost touches are screen scrolling are wacky things going on with your screen physically or could be static shock if you do not have a static free cover or your power adapter if it's not original for the phone are a different kind can cause it as well all this I found out just doing everything I could think of that may cause this thing to act up. Unless you have a static free case or antishock case that may cause the problem as well. As I went a whole day without plugging in my charger after I done a few things that I will explain threw this whole thread that it did not act up one time with out plugging in my charger I used a charger for my samsung galaxy as it the same volts nothing different. There is a dead spot on the screen where no matter what you do it will not let you touch anything and it's toward the top in a straight line across. Very seldom it will let you touch anything and I think it's where the ghost touches are right in that spot.Now for software. No matter if you reset your phone from the hard reset if your signed up with google unless you go vanilla and not let google download everything you had on there again your in trouble if you do. For one it's software problem that has not been fixed and for 2 when cutting on and off it stops sometimes that's software. Now for the good part what others may find out is if you go in and reset your phone with just says reset to default instead of starting from scratch the phone doesn't act up. This phone is very picky on what it wants on it. Also I found that it could be the facebook app causing it to do this!! I promise you once I reset my phone to default and deleted the facebook app I had no problems yet all day!! Because as I got notifications from facebook on my phone locked up and started the wacky and not responding and all other kinds of things with ghost touches and all. I looked at facebook from the web with google chrome after the app was off again and no problems. Also I found out that if you do not use the default text keyboard are the default text message program on the phone no matter if you like what it does are not it will cause you problems!! I will update and let you know as I go threw finding out what really happens with doing all this again!! Thanks and hope this helps a lot of people as it certainly had me stumped. I love this phone but couldn't use it will get back as I find more problems if things start to acting stupid again. OO and I have the verizon VS980
[G2 Q&A, Help & Troubleshooting] Ammarkhalid1998:
hi help me please

i bought an refurbished lg g2 and accidentally flashed a d802 kdz into my lg g2 d800 now my touch isnt working and imei has gone too please somebody help me
[G2 Q&A, Help & Troubleshooting] lilynn:
Default reset

You have to start from scratch. Factory Data Reset. All I can help you with maybe someone else knows different but when you not knowing what your doing flash rom or any other things like that you can brick your phone and then it's a door stop. So be very careful when your doing things like that. Hope this helps.
[G2 Q&A, Help & Troubleshooting] Jongla:
http://xdaforums.com/showthread.php?p=62109415

Try this,works 100% ?
[G2 Q&A, Help & Troubleshooting] jhahn7837:
This worked on my wife's G2 LS980. I had already tried adding pressure to the digitizer connectors. I took the electric starter and unbolted it from the side burner of my gas grill. It has a pretty sharp tip on the end of it. I set a towel on the grill to set the phone on. Right now she still has a screen protector on, but the dead zone of the bare touchscreen was still exposed on the edges. I touched the tip of the electric starter to the exposed part of the dead zone, phone on - screen off. I fired the starter. At first this didn't seem to do anything, but after about 5 attempts, it worked. The screen was 100% responsive, no dead zone, and the knock on began working. No reboot or anything else. I will post back how long this lasts.

Edit: It lasted about an hour. I may try it again.

Edit: I tried this several times. It only lasts a short while. But during that time the touch performance is superb.
[G2 Q&A, Help & Troubleshooting] IAmSushiBoy:
Hi im from Philippines i encounter a touchscreen issue too there is a part of that is not functioning but sometimes it works when im charging it will using this phone :)

I cant attach a picture im just a newbie here :)
[G2 Q&A, Help & Troubleshooting] jhahn7837:
Can you point me to where on their site the warranty form is located?
[G2 Q&A, Help & Troubleshooting] GARDev:
is hardware issue, now my g2 touch screen is irresponsive
[G2 Q&A, Help & Troubleshooting] kaosis:
Possibly some false information about LG's Warranty Service

I have the same touchscreen dead band + dead spots issue and recently shipped in my device for repair hoping that they would repair my device for free under warranty as others have noted in this thread.

My device was purchased on the 02/19/2014 (so about 1 year and 6 months old) and the issue started happening out of nowhere just last month. LG received my device but ended up sending me an e-mail pretty much saying that I would need to shell out ~$150 to get the phone fixed or get a refurbished one. I have asked them to see if they would offer an exception as it is clearly a manufacturing defect, but they have refused to do so.

What I've found out was the following:

1. The device is under warranty for up to 1 year since the date of the purchase.

2. The device is under warranty for up to 16 months since the date of manufacturing

3. Given the above two, I think the device's warranty date lasts up to whichever date comes later.

I was hoping LG would provide a better customer service and a higher reliability assurance on their devices to retain their customers, but I guess that's not the case. It just sucks because I happened to also stop my device protection with Verizon just a couple months ago before this issue surfaced out of nowhere. My Galaxy Note 2 which is at least 3 years old is still fully functional without issues running AOSP Lollipop. I think I might as well just stick with other phone manufacturers going forward for better build quality and customer service.
[G2 Q&A, Help & Troubleshooting] Breaman:
Dude, I was showing to a friend how my g2 has a dead screen and magically it worked without fault..... Everything is working fine.... I'll tell you guys if the screen fails again

Enviado desde mi Atari 800xL usando sistema de comunicacion ONEMI
[G2 Q&A, Help & Troubleshooting] depecheguevara:
this file is not there. how do I created it from scratch?
[G2 Q&A, Help & Troubleshooting] lynxrz:
If you're on lollipop this file does not exist :(
[G2 Q&A, Help & Troubleshooting] tripjnj:
This was the same exact experience I recently had with LG customer support. In my original request to LG support I accurately entered the Purchase date of 2/14. When I received the "We have authorized a RMA for your repair, here is a shipping label" email, I thought that they would be repairing it for me. Sure enough though, received the same response as above, asking me to shell out $150+ for the repair. Spoke with several reps after and they would not budge from that. Some were downright rude about it.

As much as I liked my G2, I will not be purchasing another LG. I have had to resort to my Samsung Galaxy Nexus for the time being, which is still working flawlessly. Heck, my OG Motorola Droid is still working flawlessly. I was VERY close to upgrading to the LG G4 before my G2 issues started. Now I'm waiting for my Galaxy Note 5 to arrive.
[G2 Q&A, Help & Troubleshooting] Ch3t:
USB Charging seems to help this issue.

I had this exact issue where my phone developed a row of dead pixels(or ghost touches in the same area) and unable to pull down the notification bar without trying many times. All this happens especially when I use the phone for longer times (30 mins. or more), which leads to screen getting hot exactly where the screen doesn't work and also at the back inline with the sleep button. I seem to get this issue every time I use a Samsung wall charger (I don't have a LG charger) which makes my phone hot while charging, BUT SEEMS TO GO AWAY WHEN USING USB CHARGING WHILE CONNECTED TO MY LAPTOP. I have had no issues since the last 8 hours after I have charged my phone using USB only. I expect it to reoccur again once the screen heats up with usage. Though, this IMO seems to be caused by phone heating up near the processor leading to screen heating leading to static charges in the area which causes ghost touches and dead pixels too. The static charge is key, which of course is more when you use a wall socket.

PS: Even the knock-on feature is working fine after USB charging. And I think removing the phone case helps too as not having a case will dissipate any static on phone through skin contact.
[G2 Q&A, Help & Troubleshooting] crownedinterror:
Man... i have the same problem in the middle of screen... do you fix it?
[G2 Q&A, Help & Troubleshooting] saadzai98:
Lg G2 D802 Problem (Fixed)

There are some problems and with Lg G2

1.Sim card disable (sim not working)

2.Phone showing memory only 9.7 GB, actually you have 16 GB or 32 GB

3.Touch is not properly working (you can't click where you want)

Solution is given below, watch this video

search in Google,

gamerx-game.blog

And then open blog

gamerx-game.blogspot

find post lg g2 problem Fixed.....
[G2 Q&A, Help & Troubleshooting] Ndortiza:
My phone worked well with any rom . after installing cloudy 3.3 appeared the problem, however the screen broke and I change it, then the problem disappeared . Recently I installed cloudy 3.3, activating knock code and again the band appeared on the screen. I strongly suspect that the problem is related to the knock code in the latest cloudy's rom.

Enviado desde mi LG-LS980 mediante Tapatalk
[G2 Q&A, Help & Troubleshooting] Yawar17:
I have had this problem after upgrading to lollipop. Its just a software issue so just flash the correct software and the issue wil be gone....
[G2 Q&A, Help & Troubleshooting] tiguy99:
The dead spot is a defect in the digitizer guys. No way around that without physically replacing the screen itself.

You can try and go all the way like I did replacing the glass only but that requires skill, patience and money you probably shouldn't spend on parts and equipment like I did a year and a half ago.

Especially since these phones are dirt cheap now.

Just buy a used G2 with broken sim card or bad esn and swap the screen assembly over.
[G2 Q&A, Help & Troubleshooting] maserati2011:
my G2 has the same issue, how can i factory reset it and erase everything on it before i throw it away? my G2 was on stock rom never been rooted.
[G2 Q&A, Help & Troubleshooting] maserati2011:
any help please?
[G2 Q&A, Help & Troubleshooting] cropsroth:
You can use a mouse with an OTG cable. If you're on stock rom, use volume down and power button combo while powering on, to access reset option. Search youtube for hard reset lg g2
[G2 Q&A, Help & Troubleshooting] maserati2011:
thank you, will try it.
[G2 Q&A, Help & Troubleshooting] DU96:
this issue has happened for me so much and i got angry and dropped phone to floor and when i picked it up it was has no sound anymore but no more touchscreen issues

nvm touchscreen issues are being happened again after i use my phone some time
[G2 Q&A, Help & Troubleshooting] sjs87:
Pretty much the same issue just popped up with my G2. It's been perfect for me since I got it around october 7th. But starting today, I have an area on the screen similar to what marionico posted a picture of. Mine is offset more towards the upper half of the screen though. Pretty much inline with the power button. In addition to that, knock knock does not work at all anymore. The dead spot is present throughout the UI and all apps i've tried so far. And turning the screen off then on again does nothing for this issue. Seems to be a common problem from a quick google search and I hope it's just software related. (even though it's not looking that way so far)

Before the G2 released, I told myself that I would never get another LG smartphone because I've always had bad luck with them. (LG thrill, optimus G, Nexus 4) But the G2 looked very promising and came with some of the best specs over all. If this ends up being a device cripling issue that LG won't/can't do anything about, I'm done with LG for good.
[G2 Q&A, Help & Troubleshooting] billykxda:
This thread started on the topic of the erratic behavior that many of us have seen where the phantom touches, out of control scrolling and the like. Then it transitioned to the touchscreen not registering touches, with entire areas of the screen unresponsive.

I'd suggest that these two issues are separate.

For those who need to dive into the first issue, I'd suggest going here...

http://xdaforums.com/showthread.php?t=2521663

...it's an XDA thread devoted exclusively to the erratic behavior that surfaces via the touchscreen.

Just wanted to clarify for those G2 owners that are looking for specific info.

Hope this helps!
[G2 Q&A, Help & Troubleshooting] sdialect31:
screen protector

My Sprint LG G2 was doing same thing and this morning I removed the screen protector and its smooth sailing now. My best guess is a combination of Electrostatic build up and the conductivity of the adherent material on the screen protector, registering as touches.

Either way , I can now use my phone with the screen protector removed.
[G2 Q&A, Help & Troubleshooting] vahdyx:
Mine happened without a screen protector.
[G2 Q&A, Help & Troubleshooting] billykxda:
If the erratic behavior never returns after removing the screen protector, that's great for you. For most G2 owners with this issue, removing the screen protector does nothing *over time* to fix this issue. Since (for most owners) this is a random issue, you need to give it a few days or even weeks to determine that what you did actually fixed the issue. If it returns, consider checking this thread for more info. Good luck!