[Sprint Samsung Galaxy Note 3] SantinoInc:
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Sprint: We received your information and will connect you with a Chat Specialist soon.

Hannah L.: Thank you for contacting Sprint, my name is Hannah L.. I am happy to help you today.

Hannah L.: Hi Rami!

You: I'll give you time to look over my reason for contacting you.

Hannah L.: Good afternoon. I hope you're doing well today.

You: Not too bad

Hannah L.: Thank you, Rami.

Hannah L.: I have read your concern, Rami.

Hannah L.: I'm sorry for your inconvenience. I’ll help find a solution for you as quickly as possible.

You: Thanks

Hannah L.: You're welcome.

Hannah L.: Please give me a moment to review your account.

You: sure

Hannah L.: Thank you. May I ask, when did you activate the Note 3 and when did you return the device?

You: One second please

You: Purchased 10/5 and returned today

You: Planning on buying the same phone again for a better price at Target as soon as I'm done resolving this issue.

Hannah L.: Thank you for the information, Rami.

Hannah L.: Please give me a few minutes while I go over the account notes.

You: Needless to say I'm not thrilled to be paying a $36 activation fee two times in a two week time.

You: Not to mention that I think it's unfair that current customers have to pay an activation fee and new customers get it waived

Hannah L.: I understand your part, Rami. For new customers, we can only waive the activation fee if they are Credit Union members and have applied the discount to the account.

You: Ok. That was a little besides the point anyway.

Hannah L.: With regard to the $36 activation fee, we can waive it if you return the device 3 days after activating it, Rami.

You: I'm really adverse to paying this fee twice. It's insane

You: How was I supposed to know this?

You: Best Buy salesman didn't disclose this to me

You: He said you can get a full refund within 14 days

Hannah L.: This is under the Sprint's Satisfaction Guarantee. The 14 days Satisfaction Guarantee is for the Early termination fee that is waived but not the activation fee. I understand how this could be frustrating, Rami.

Hannah L.: I apologize to inform you that you will be charged for the activation fee if you activate a new device.

You: Is there a supervisor I can talk to about this?

You: This is absurd

Hannah L.: Yes, Rami.

You: Can I please talk to one then

You: Because there is no way I'm paying $36 twice. I would rather cancel my account and pay the early termination fee for the other line

Hannah L.: Yes, I can transfer the chat to my supervisor, Rami. please hold one moment while I transfer the chat to my supervisor.

Hannah L.: Thank you.

You: Yep

Hannah L. has left the chat

You are being transferred, please hold...

Agent Kelly E. enters chat

Kelly E. : Thank you for waiting.

You: No problem.

You: I hope you can get this matter resolved for me

You: Because it's nuts

Kelly E. : I'll go over your bill to check our records.

Kelly E. : I'll make sure htat we get this resolved right now.

You: Do I need to re explain my situation to you?

Kelly E. : Please give me a few minutes to review everything.

You: Ok, will do

Kelly E. : No need for that. I have your conversation with Hannah on record.

Kelly E. : Thanks.

Kelly E. : I'm still researching the information for you. Thanks for your patience.

You: No problem. I just want to make it clear that I intend to use my upgrade TODAY. You guys will still get your $36.

You: I can't afford to pay it twice and don't think I should.

Kelly E. : Got that.

Kelly E. : Im sorry for all the inconvenience this has caused.

Kelly E. : The charge is yet to be billed on the October bill so I'll just remove this in advance.

You: Thank you so much for being reasonable.

Kelly E. : You'll see it on record once the bill gets printed.

You: I was prepared to terminate my existing line over this. That's how strongly I feel about the situation

Kelly E. : It'll also be updated online.

You: Ok. Is there anything further I have to do to make sure this charge won't pop up twice?