[Sony Smartwatch 2] Ryland Johnson:
If you look at the bottom left of the screen you will note an almost perfect circle. From this circle almost all other directional cracks span out. To me this indicates a strike area, an area of impact. It is also very puzzling to see that almost perfect circle?

Glass is a very 'weird' substance. It can be immensely strong also break very easily given the correct circumstances. Some are defects in the material itself.

If your damage was caused by the watch coming away from the strap and hitting the floor due to faulty strap springs then I cant see how this damage pattern would occur? I come from a family with more than 100 years of experience in the horology trade.

A rubber strapped watch is LESS likely to pull the strap springs out than a solid bracelet type. You see with rubber, or the like, when pulled or caught on another object the strap will absorb, by extension, some of the stress. With a bracelet if it gets caught and pulled on there is no such give and the springs become detached immediately and the watch will fall.

Regardless of what causes the strap to fail if the springs become detached they should ALWAYS be replaced. 14mm is the correct size. Do NOT purchase from a local Chinese store but pay the extra cent or two and purchase from a professional watch repairer.

One of the major design flaws in this device is the thickness. It will, by nature, be vulnerable to knocks and bangs as it sits so high on the wrist.

I look forward to the day when we see sapphire coated crystals on such devices Such a crystal (watch glass) will preclude the use of those awful screen savers and make the crystal only scratchable by a diamond.

I think we all need to respect that the Sony smart watch is a watch and needs to be treated with respect and care. I would go further and write perhaps due to its awkward, size MORE care would be the order of the day.

To those who have had the internal workings come away from the outer frame, do NOT glue the workings back, return the watch. IF you self repair in such a fashion you will void your warranty. For goodness sake return such failures to where you made your purchase. WHY would you accept less than what you paid good cash for??? This is a Sony product sold at Sony prices. Send it back!

Best wishes,

Ryland

---------- Post added at 11:48 PM ---------- Previous post was at 11:30 PM ----------

Such forums are full of negative reviews and comments. Who takes the time and trouble to find a forum to give praise? To that end you will find in such forums as these one problem after another. ALL forum work this way its the nature of the beast. What you have to do is look at the probabilities. This is a Sony product and if it fails you can return it under warranty for exchange or repair depending on the time you have owned the device.

If you take ANY device in your home and Google it you will find the same type of horror stories. If you start taking them to heart you would not own the shoes you stand up in.

There will be, without a doubt, a certain failure rate in all goods we purchase. The thing to do is to buy well known and respected branded goods. This will ensure if and when we purchase a lemon we have at least a decent warranty and back up to have a repair made.

For what it is worth the more expensive watches out there most of which the public have never even heard of have problems. I refer to watches costing from 50,000€ to 150,00€ and more. In terms of value for money it is sometimes wisest to purchase a cheap watch and expect to replace it every few years. Sorry off topic........I do not expect my Sony watch to last me more than 24 months, if it does it would be a surprise!

I think you are safe in purchasing this watch.

Ryland