yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] vijuvarghese:
Picked up mine from FedEX office in Bangalore on 29th morning. The 16GB black phone was ordered on 27th 10:30 AM, got shipped same day from SG. At the time of placing order, expected delivery was 4-5 weeks as stated by Play Store.

Indian service of FedEX did their bit to delay the delivery otherwise I could have had the device in my hands by 28th evening itself.

Thoroughly satisfied with ordering and experience with the phone.

Viju
[Nexus 5 General] jetzstream:
nope. I'm one of them. Ordered on the 24th and was given the 29th. Still waiting for the mail.

In fact i just got off a 1hr phone call with Play Support US. They've confirmed what i said.. they don't have stocks. Shipping times for the 29th dispatches are currently being pushed back by over 2-3 days ... but the Indian guys are non committal.

I'm more concerned about the failure of the transaction since Google only takes a block or authorization against the credit card for the payment. AFAIK there is a time limit by all banks for the merchant to claim that authorization for settlement.

If Google doesn't manage to ship it in time before the authorization expires.. it will cause the settlement to fail and that will lead to cancellation of the order.
[Nexus 5 General] droid@xda:
I talked to both their international and Indian support team. F***! they dont at all give damn about Indians. They have no compensation policy and not ready to commit further date for shipping. They repeatedly said that if I am not ready to wait, I can cancel order and will get refund within 2-21 days! WTF! Totally screwed up by Google.
[Nexus 5 General] sidharth24:
I had also spoken with one of the customer care person and he told me that there is a confusion about the order status as it is still showing to be shipped on 29 Nov, but the order has been processed.He will revert my query after consulting with the shipping company within 24 hrs. Never expected that they will lie on the face as transaction still pending. ...
[Nexus 5 General] pranav01:
They have compensation policy but its only shipping cost..in US they refunded shipping cost in case of delay. Our shipping cost is included in cost so u can search a bit for shipping cost n ask if u want
[Nexus 5 General] droid@xda:
I called again and insisted for compensation. They said that we can not guaranty about compensation but you may get shipping cost refunded when your order is reviewed by another department. I said here in India, shipping cost is included in device cost and there is no way one can see exact shipping charges. So what policy you do have India. The lady over phone just said that we will look into it. I am escalating this issue to concerned department etc etc. They are not even ready to give another time frame for shipping. They just have no clue what's going on and no seriousness about the issue.

Now this is utter nonsense on Google's part. I was not at all expecting this from reputed company like them.
[Nexus 5 General] Seadra:
I have one dead pixel on my phone + power rattle button lol... bought from indian play store. Still no idea what should I do.
[Nexus 5 General] AhmedFaiz:
Get connected with Google play service and get the instruction to RMA it . I have brought two devices from play store so far both came in without any issues. RMA is your best choice. But will have to wait.

But the power button rattling sound was there on my nexus4 also. Its not an issue its suppose to work like that I believe.
[Nexus 5 General] droid@xda:
I fear that if you apply for RMA, it will take forever for them to deliver new piece. They have badly f**ked up Indian orders. No worries if you have white version though.
[Nexus 5 General] RohanM:
On nexus 4 there is rattle sound but due to camera alignment not power button.
[Nexus 5 General] shubham89:
Vibration motor

empiretronix
[Nexus 5 General] H4CK_H0PP3R:
This is for those who still waiting for cheaper prices of Nexus 5 like me :) :
[Nexus 5 General] netcitizen:
already got cheated on ebay by empiretronix.. better off buying it from local store or play store.
[Nexus 5 General] Ravinder9211:
I think that rattling sound is coming from camera lens....

And its in every device...almost...so its not a defect...its a feature....so that you can use your phone as a musical instrument...just shake it and enjoy the sound. :highfive:

.

.

But what abt dead pixels....I have not heard abt something called 'dead pixels' until few days ago.....life was beautiful....I never checked for dead pixels on my previous phones
[Nexus 5 General] :
I wrote a simple but concise review of my 32Gig black N5, I'm getting 5 hour SOT with 20 standy time with NOT rooted N5.

http://xdaforums.com/showthread.php?t=2549391
[Nexus 5 General] yuva91:
Finally

My device 32gb black is shipped:D

i ordered on 21th of nov
[Nexus 5 General] droid@xda:
Congrats! Can I know at what time did u place your order on 21st Nov?
[Nexus 5 General] yuva91:
around 4.30pm
[Nexus 5 General] droid@xda:
Great! I had ordered it on 22nd Nov 1AM. I hope I get shipping confirmation mail soon. BTW which courier company have they chosen for your order and which city you live in?
[Nexus 5 General] nickee007:
That means I am very behind in the queue. :(

I placed the order on 25th.
[Nexus 5 General] droid@xda:
When was your order suppose to ship by? I guess by 29th Nov itself right?
[Nexus 5 General] yuva91:
They are shipping me via FEDEX and im from Salem,Tamilnadu
[Nexus 5 General] nickee007:
Yes 29 Nov and "So Called" Google Support executive said yesterday that it will ship by the end of the day.

That didn't happened and now I am not expecting it sooner after seeing yuva91's post.

So I think I don't have to waste time with there Support just to listen another made up lie.
[Nexus 5 General] amkush:
If you want to RMA just keep in mind that it in India it is not a hassle free process. I got RMA approved from Google but after I came to know that for India they are following a ****ty RMA policy, I had to rethink and cancel RMA process ( I wanted to send it back due to loose power button) and decided to keep the device as it is.

Also since Google India has messed up the deliveries they would not be sending a new device before they clear the Play Store Backlog, which could be many weeks. I read somewhere that in US they have 60% stock for RMA and 40% for regular delivery because great number of people were returning their device due to poor quality control by manufacturer. But in India it is free for all to take customers for a ride !
[Nexus 5 General] droid@xda:
So we are in a same boat. I guess thousands of orders have been affected in India due to this mishap by Google. Don't know why they accepted orders at first place if they were not sure about supply. Even I have stopped calling them now. Its useless. I hope we people get shipping mail as early as possible.

---------- Post added at 07:18 PM ---------- Previous post was at 07:16 PM ----------

Agree with you. Shipments are already messed up so I don't have any hope from RMA policy if I ever need it. I hope I get better QC device (if not perfect) in first place.

---------- Post added at 07:22 PM ---------- Previous post was at 07:18 PM ----------

Thank you for letting me know! I hope you get your device asap! Atleast they are using FedEx which is much better than Bluedart.
[Nexus 5 General] sidharth24:
Just spoken to customer care and they told me that delay is due to lack of inventory and if I did not recieve any confirmation by the end of the day, they gonna start an investigation which will take 24 to 48hrs.Totally screwed. ..
[Nexus 5 General] yrgt:
I did order 32gb Black on 21st around 10PM. Haven't received any mail yet. Play store still says- "Leaves warehouse by 29". :mad:
[Nexus 5 General] droid@xda:
lol! we are all screwed up and google play support is useless!
[Nexus 5 General] yrgt:
when did u order?

32gb black??
[Nexus 5 General] ashis.kyal:
will be getting 32gb white beast on Monday or Tuesday through dealer (@32600 only:fingers-crossed:)
[Nexus 5 General] Sparx75:
Whats your dealer named bro? :P. Do they have a store in Kolkata also? LG showrooms here said they will hopefully get it next week too.
[Nexus 5 General] ashis.kyal:
i am not getting from kolkata.

i am getting from Raniganj (near dgp)

Edit: Its my hometown,
[Nexus 5 General] :
Google has released a phone with such a high demand for the first time. This will definitely be a lesson for Google that there is a great demand for Nexus in India too! Hope they will sort the mess soon and do their homework when the next Nexus will launch. Even Apple was astonished by the demand for iPhone 5s. Apple has sold iPhone 5s more than Galaxy S4! Lol!
[Nexus 5 General] ashis.kyal:
heard that iphone 5s is doing a good job and due to high demand prices have gone up by MRP also for the gold edition and most of the places it is sold for mrp
[Nexus 5 General] droid@xda:
32GB black on 22nd Nov at 1AM.
[Nexus 5 General] netcitizen:
read some reviews that say that the build quality of white is a bit poor when compared to the black nexus 5 and also is a finger print and dirt magnet.
[Nexus 5 General] jetzstream:
Don't bother... They're all full of **** with their so called support. I am so shocked that Google could behave in a manner that Indian customers have been used to from Indian companies..

It appears now that they're behaving like any other Indian company who just f*cks customers cos they know we put up with everything and consumer rights are just a fkng joke.

"End of day" "Next 24hrs" etc etc etc ... it's all utter ****. I doubt they're even gonna bother hauling that sorry jerks ass up who's responsible for inventory planning and distribution. Alternatively I just think that they don't give a **** because it's Google Asia Pacific based in Singapore that's just processing all the payments & all that they're supposed to do is dispatch orders as and when stocks for a particular country are cleared. Given that this is massive holiday season coming up in the US.. it's gonna mean additional global supply crunch. If these jerks can't get a launch right.. God alone help those who need RMA's

---------- Post added at 09:05 PM ---------- Previous post was at 09:00 PM ----------

So from what I know, this is atleast 2 of us

droid@xda : 32GB Black - 22Nov 1 AM ---- ETD 29th NOV ---- STILL PENDING

Mach9 : 32GB Black - 24Nov 730pm ---- ETD 29th NOV ---- STILL PENDING
[Nexus 5 General] RohanM:
Google will never learn... Same thing happen to N4 in other countries... And now with N5... :rolleyes:

And people getting i phone over S4 is beyond my understanding... :confused:
[Nexus 5 General] droid@xda:
I think there are 3-4 more people here on XDA (last 5-6 pages of this thread) having same situation like us.
[Nexus 5 General] :
Thats because Samsung sells here that stupid Exynos version! Also ****ty Touchwiz has proven negative! People in India came to know how gimmicky is Samsung. They moved to Apple,Sony and LG.
[Nexus 5 General] gamer.11:
Does anyone know when the devices will be out in online stores like flipkart/yebhi? Owing to the out of inventory/3-4week delay has anyone had any type of contact or info on this matter?

Simply because i prefer a COD type order over online payment!
[Nexus 5 General] sidharth24:
That is how it appears, i really had thought many other people would be facing the same problem but it appears like there are only 3-4 of us.:crying:
[Nexus 5 General] Sparx75:
I know you aren't getting from Kolkata. I was asking just in case, because you're in the same state :P So maybe your retailers have shops in Kolkata too..
[Nexus 5 General] jetzstream:
3 or 4 online.. not everyone who got suckered by Google is online.. I'm sure there are plenty more.
[Nexus 5 General] :
I've had a white nexus 5 for about 2 weeks now. Haven't seen any fingerprints on the back (maybe because I keep my hands clean :D) all the review videos I've seen of the black one seem to be absolutely smothered in oily fingerprints and muck.

I once got a bit of ink from a ball point pen on the back of my phone and it wiped right off with a moist wipe.

I have no complaints with the build quality either. No dead pixels, no light bleed and no rattle that I can notice.
[Nexus 5 General] voldemort01:
Hey does univercell provided warranty on nexus 5? If it does then which warranty? Seller or manufacturer?

Help me out guys.

And also does it provide emi facility for HDFC credit card?

Also read about bigcmobiles.in... Never dealt with them before.

These two are the only ones I found with nexus 5 available. Do let me know.
[Nexus 5 General] shubham89:
situation in our country is really better , we have got nexus 5 in lg stores and other online stores. Where as in us only people had to wait 3-4 weeks for their device. BTW bought nexus 5 from ebay really loving it no issue at all. was concerned with haptic feed back went to lg service center and realized by using n4 and other lg handsets that these do have a little higher feedback vibration .
[Nexus 5 General] vinod.20r:
These problems are not popular in devices sold in India, as far as I know. I had gone to the service center to get a sim card issue fixed. I was told that none have reported problems so far with the phone. Go ahead and buy it.
[Nexus 5 General] Seadra:
Yup. And I have to move to jammu for few weeks and then get here to my "default" playstore address to which I shipped my nexus 5. so rma isn't an option as I won't be available here at all.

---------- Post added at 12:54 AM ---------- Previous post was at 12:53 AM ----------

lol wtf? bullsh"i"t!
[Nexus 5 General] RohanM:
He must be joking, relax... ;)
[Nexus 5 General] shantzg001:
Did anyone get any update yet from ebay about the empiretronix guy? Seems he has duped a lot of people and has many negative feedbacks. I'm just astonished at ebay's lack of action here when obviously so many folks (I'm guessing all 233 to whom 32 gb phone was sold and even many 16gb ones) have been cheated.

On top of all this, he still retains the "Power Seller" tag to help him dupe more people in future. I've written to ebay again to get status and to strip him off his title, and better yet to ban him from ebay and block all his payment.
[Nexus 5 General] redflar3:
Finally the wait is over..

I had placed order on 21st Nov afternoon 2:56 PM, 32GB Black model. As promised, Google shipped it on 29th via FedEx. It reached chennai on 30th. Yesterday evening I picked up the device from FedEx office directly. Could'nt wait.. So far no issues with the product exept for little heating, may be because of my abusive use. Other than that I'm really in love my new phone. Hope every one gets their devices pretty soon.
[Nexus 5 General] ams1576:
**** Google

Thank you for contacting Google. My name is Karissa and I am happy to assist you with this question.

Nexus 5 is currently out of stock in your country. If you've already ordered one, please rest assured that your existing order is in no way affected and will ship as soon as it becomes available.

I am really sorry for the inconvenience. Please keep your eye on your email for an update when your device ships.*

Thanks,

Karissa

Google Support

P.S. I had ordered on 21st 7:49 PM
[Nexus 5 General] jinxfire:
Exactly!! :o

I have filled for refund claim, wonder how much time eBay will take to process my claim! :what:
[Nexus 5 General] jetzstream:
Who else was sched for the 29th of Nov delivery?

From what I have seen, people who ordered the 32GB Black on the 21st have just got shipping emails. Going by that timeline, I think the ballpark figure for those who ordered after that would be somewhere mid-late next week... putting shipments a full week or so after estimated ship date of the 29th initially committed by Google
[Nexus 5 General] netcitizen:
EBay sucking big time on this. 32k locked. Got. 2 weeks now. Disgusting and Black 32 gb has been out of stock forever now.. Sigh..
[Nexus 5 General] rahulparekh:
Reading this thread I feel really lucky I ordered it early 19th morning. After wondering what is taking them so long I got an email from google saying they have shipped it on 24th. Turns out they shipped the phone from Mumbai itself and I received it within 2 hours of the email.

I hope you guys get them soon!
[Nexus 5 General] Highhbrid:
sorry wrong thread
[Nexus 5 General] ankitkhedekar:
Dead pixel found

My device was delivered to me on Tue 26th Nov. Yesterday night while watching a movie in dim light conditions i just notiiced a white spot on the srcreen. At first glance it looked as some dust particle on the screen so i just tried to wipe it with my finger (I still have the plastic on the screen), but nothing happened. So i started to getting a bit tensed.

A few seconds later i remembered of something called as "dead pixels" that i had frequently read on xda forums. I think this is a dead pixel but not sure of it as of now. I have not yet verified it with some app. This is my first android device rather a first high-end device. This pixel defect is very much frustrating as i know the exact location i can spot it in any light conditions now.

Also one thing that il like to mention is that the clarity of the "white pixel" (as i would to call it) varies with the brightness levels. So here are my few questions regarding the same

1) Can you suggest some app that would confirm this defect?

- I tried an app but did not exactly understand how to user it. I also saw some apps that said "rectify the dead pixel", do they really work??

- (Update) i tried using a ded pixel test app. The app does not show that dead pixel, but as soon as i close the app and pull down the notifications bar it is visible again.

2) How do i claim this as a manufacturing defect?? will google replace my device??

- I have bought this from the playstore india. Its not even 7 days till since my device was delivered. can someone guide my through the process fo the claim?? As i said im totally new to this and the nokia phones that i used previously need not be taken to the serivce center ever :p

Please let me know if there is an appropriate forum here for this and if i need to move this post elsewhere.

-update: pics added

Thanks
[Nexus 5 General] snowfire88:
Ordered on 23rd

I had placed my order on 23rd (32GB black) at around 11 am. I also have received the 29th dispatch date. I waited patiently until the 29th and then mailed them to which I got a reply from someone from their overseas customer care. I then called them on the toll free umber for India and spoke to a representative who said he would escalate my issue. Got the same set of standard mails with the same responses.

I replied back to the mail in the evening. :

And I got this reply an hour back today. :

.

As of now, I guess we have no option but to sit tight and wait for our shipping mails whenever they are sent out.
[Nexus 5 General] rockinsnake:
Bout 32 gigs version yesterday from LG showroom itself.... :)
[Nexus 5 General] droid@xda:
So there are many of people waiting for shipping confirmation (was supposed to happen by 29th November)

Guys, we have no option left but to wait. I have called them at least 5 times in last 2-3days and every time what they just lied. Even until yesterday, a guy over indian support helpline promised that my order will be shipped by tonight which also didn't happened. One guy promised of mailing me exact details about what is happening at shipping and inventory side but no email yet. US support team lied too initially but finally accepted that our orders are on hold due to no inventory. They are not ready to give compensation as well. So Google is just like any other typical indian company when doing business in India. It has been very pathetic to deal with them. I want to clarify that I wouldn't mind about wait if they had given a commitment at later date (11 Dec or whatever) and followed it. But they failed miserably in planning inventory and eventually lied with us. Shame!

BTW, as stated earlier, I ordered 32GB black on 22nd Nov 1AM.
[Nexus 5 General] ashis.kyal:
which city? and what price?

TIA

---------- Post added at 11:57 AM ---------- Previous post was at 11:53 AM ----------

the retailer from which i am taking the phone is very small shop owner and generally he doesnot sell high value phones.

Name is PL enterprise
[Nexus 5 General] Sparx75:
Wow looks too big to be a dead pixel, plus its white, so definitely dust under the screen. What is your batch? 310k or 311k? Check your batch number and let us know. And you need to RMA it mate, its worse than a dead pixel. wait till Google Play gets stock and RMA it.
[Nexus 5 General] ankitkhedekar:
There are more things i just noticed about it

- it does not reflect in the dead pixel test app

- it is visible at approx 50% and below brightness levels

how much approx time will it take to replace the device?? Mine is 16gb white. The problem is that i dont have a spare device.
[Nexus 5 General] Sparx75:
Yeah, dust under the screen. Its probably 310k batch I am guessing. They're the ones which had this problem. Since its White, you can initiate a RMA right now itself. White ones are already in stock. Contact Google customer Support and tell them about your device and they'll give you the RMA instructions. Because its already in stock, you should get your replacement in a week or so.

P.S. I am assuming you bought it from play store. If you bought from LG showroom or any other retailer, you'll need to take it to the LG service center and the process won't be so easy.
[Nexus 5 General] ankitkhedekar:
Thanks. But i just checked that my batch is 311K. l'l just call google hardware specialist and post the updates here. I hope this is the right place to discuss this??

Also any indian users ahve any RMA experiences please assist me.
[Nexus 5 General] flybiker:
Done the same here..refund process initiated by ebay todaY..
[Nexus 5 General] DrifterNix:
Good to hear that man...

I placed on 22nd Nov night around 10:45 PM. Still waiting. Hope they ship it asap. I couldn't wait to experience it. :p
[Nexus 5 General] sunil1982:
My one refund has got approved....coz the deadline was of 30th...lets see in how much time do i get refund
[Nexus 5 General] DrifterNix:
Nice! I did ordered on 20th Nov but It got declined coz of my debit card. My debit card was having a 30k POS limit. (As it was new):silly:

It stated that they will ship it by 25th Nov. But untill I resolve my debit card probz they jus closed the order by 22nd Nov. So I cancelled the order and gave a fresh order. (My Biggest mistake of Nov 2013:eek::silly::eek::silly:) Gave a new order on 22nd which was approved. But the status was "Leaves warehouse by 29th Nov". I was cool as it was few days of wait. Then saw the N5 32gig black out of inventory.

Google support team was good in the being. But later on they started to give typical reply and out of topic reply. (i.e: How to check the status, Wallet receipt, Will get the shipping email then track the number):rolleyes:

After reading all your post...Im sure that Im not the only one whose worried and trolled. :p

To be fair, Google also has some problems..ie, out of inventory. No matter how much we push them....they wont shipped it until they want to.

Its better that they ship this batch and onwards with all the faults removed like dead pixel and battery drain,etc. South indians and kolkata people are getting there order on time or delay with 1-2 days. Dont know whats wrong with mumbai walas. :P :P :P :P Hope for the best.:cool:

Peace:angel:
[Nexus 5 General] jetzstream:
I doub't I'm ever going to buy another Nexus device directly through Google ever again. I thought it was better to go via Google instead of all the dubious ebay deals and other online traders blocking orders but not delivering... but boy I did not expect this **** experience in my wildest dreams.

Since Google are being such pricks about being honest, it's up to us to piece together whats happening by tracing everyone's order shipment on our own.

Have updated the list now :

droid@xda : 32GB Black - 22Nov 1 am ---- ETD 29th NOV ---- STILL PENDING

snowfire88 : 32GB Black - 23Nov 11am ---- ETD 29th NOV ---- STILL PENDING

Mach9 : 32GB Black - 24Nov 730pm ---- ETD 29th NOV ---- STILL PENDING

sucks to be last on that list for me :(