yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] eborregodvm:
I was able to claim some perks the others have been a nightmare. I really love the tablet but I'm extremely disappointed on Samsung's way of handling perks, manuals and FAQs.

I hate apple way to do things and think apple is way overrated, but I've to admit that for what I've seen with my family members that love apple and don't have to deal with Samsung clusterf...... way of releasing products.

Apple, when they release a new product, all manuals, accessories and info is readily available at the same time.

I hope Samsung in the future gets it's stuff together and do the same as Apple when releasing new really expensive products.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] gina$zanboti:
I have yet to claim my perks with the exception of the dropbox stuff. I really want the hub and play store credits. The last time I spoke with their support they said I should have it by Thursday and if not to call back. He said it shouldn't take as long as Thursday, so I'm hoping I'll get them today.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] GeorgeP:
Yes and Yes.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
How are you guys getting your 50GB of dropbox? I opened the app using the tablet, and signed into an already existing free account, and I see that I only have 2.5GB available?
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] lumpy211:
I just logged in when it asked the first time I booted the tablet. I got an e-mail a few minutes after that I had been upgraded.

In other news, I didn't receive the rest of my perks by yesterday like Samsung said I would. Time to call them back and get them to sort it out for real this time. At least now they can't BS me about the tablet not being released or the perks not being live yet.

Update: Called them again, and they're telling me now that I should get them by either tomorrow or Sunday. I may end up returning the flipping tablet and buying another just so I can register that one instead. This is beyond frustrating.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bek900:
Rewards

I REGISTERED MINE AND IMMEDIATELY RECEIVED AN EMAIL WITH ALL THE FREE PERKS. The only problem was Dropbox. They're jerks.. Their support is horrible and they would not respond to my emails regarding the 50 GB for 2 years. I use BOX in the mean time.. much better company.

---------- Post added at 06:53 AM ---------- Previous post was at 06:48 AM ----------

Yes.. awesome. Did you also notice how S Note integrates with Evernote? I love it!!!
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
on the printout that the samsung guy showed me at best buy, it showed 3-months of XM as well.

I don't see this anywhere on the perk email though.

oh, I've given up on Drop box.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Itchiee:
I believe I read somewhere it was pulled at the last minute.

Also wasn't included in my perks email. I was looking forward to that one actually.

I'd give up boingo and zinio for it!
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
It seems most of the perks aren't even worth signing up for, since you need to input your credit card and be mindful you don't go over your 'trial' And it's stuff, I have no interest in anyways.

The only thing really worth while is the $25 google play credit. Even the $50 samsung store credit is kinda useless.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] gina$zanboti:
Day 9: It's as I expected.

No one called me back. I'm hoping they'll call me back on Monday and get my perks to me somehow. Getting extremely frustrated. Considering taking a trip to South Carolina and finding the Samsung customer service people and stalking the person responsible for getting perks out.

Urge to kill.. rising...
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] zepfan221:
I'm in the same boat. Talked to them again tonight, they said they'd call within 2 days (assuming business days), will do again on wed if still not received.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] louvass:
Perks

I redeemed the Google $25 and the Samsung $50 without a problem. I redeemed the 3 magazines but after I did, I have no idea how to get to the 3 magazines selected. No app was installed no information how to locate them. I tried to redeem the zinio 4 times without success,I gave up.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] gina$zanboti:
I'd still love to be in your situation.

I haven't received my confirmation email that gives me the promo codes.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] californiarailroader:
Open the Zinio app, and then login.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] mrklc1974:
Day 5 fighting for my perks
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] LaRoach:
I bought mine on Saturday and registered it but I never got the perks email. I hopped on the live chat on the Samsung support page this morning and told the rep the problem I was having. They had me type my info into the chat window and the rep re-entered everything for me. I got my perks email about two minutes later.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] zepfan221:
Hearing stories like this frustrate the hell out of me. As someone who has spoken to them 5 separate times, I feel like I'm getting jerked around. I don't know why it doesn't work for me, but works for others.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Dedline:
Samsung care fixed

Hey guys,

I registered my product for my perks on Oct. 15th and Oct 20th with no email response or confirmation. So then I got on my pc and contacted a Samsung Customer Care agent and did a live chat. I told them my issue and they asked for the required information. They told me after they entered everything I provided to check my gmail account and within one minute it was there. So I now have all my perk codes.

Hope this helps you all.

Dedline
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] zepfan221:
Thanks, that seems to work for some of us, but not others. I have no idea why. It's quite annoying. They've tried that three times for me, but haven't been successful.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] lumpy211:
I'm in the same boat. I've called them three times and now they're telling me they have no idea when I'll get them because there is only one person who is "fixing" the problems that they're having. I've asked to talk to a supervisor and should be getting a call back later today they say. We'll see...

Update: Tried the online chat. No dice with them either. The rep is creating another ticket for me right now. Also still waiting to hear back from the supervisor....
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] gina$zanboti:
Day 12. As expected Samsung blew me off.

Any one else who has not gotten their perks yet please keep records of all your calls or chats with them. At some point I will make a thread where we post our records and consolidate our information and start building a case. If you record your calls with them be sure you tell them you are recording the call. I'm not sure why that's Important but that is what I'm being advised to do.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] silverbladef:
Just registered my second tablet. Samsung are bluffing, try to create a new Samsung account and register your tablet with it if possible.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] zepfan221:
Ok. I get it, I'm frustrated too. But you're not going to build a case against them.

A) they're perks, not something you paid for. Yes I know it may be factored into the cost, but I'm sure their lawyers wrote it so that it's not construed that way.

B) They have big money lawyers.

C) You have to tell them about phone recording due to US Wiretapping laws. http://en.wikipedia.org/wiki/Telephone_recording_laws#United_States, It varies by state, but it still applies.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] nrage23:
Got all of mine except for Dropbox. I registered my tablet and got the email a few minutes later. My Dropbox shows only the 5gb I already had. I have emailed Dropbox with no response as yet.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] nunyabiz:
They are advertised with the sale, therefore you are entitled to them, and if you bought it, you paid for them.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] zepfan221:
Right. I get that. But I'm saying they're "perks" not listed as an item on the box. They can be revoked at any time. The perks are listed as "offers" on the terms and conditions page.

http://www.trymark.com/STA/GalaxyPerks/Note10/
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] cellwarrior6:
I can't find the wifi Mac address of my new 10.1 which is required for registration of the perks. It's not where they say it is. :-\
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] ddavtian:
Settings, About Device, Status.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] lumpy211:
I've finally received mine today from the Galaxy Perks Coordinator in response to the original ticket they filled out for me. Apparently they actually do have somebody working on it so it's just a matter of time. Hopefully others begin to receive theirs too.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] zepfan221:
Same deal here. Looks like he had to manually type this out. No wonder it took so long!
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Metalli-Nut:
Perks Email

Waiting on email for codes for Note 10.1 2014.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] rakeshm99:
Hi,

Are the Perks US only... everytime i have tried to register it fails to recognise my samsung account. I have bought a UK 2014 and am based in the Uk?
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] edthesped:
Mine came within 5 minutes of registering... Like most others, I can't figure out what to spend the Samsung $$ on...
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
The samsung store is complete garbage. Its been an exercise in frustration trying to spend my $50!
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] daddydark:
Go for the music download to sd card, this is the best use I've found.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] edthesped:
t'll have to look at the music section only downside is that I use google music.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] silverbladef:
I use Google Music too, but it doesn't hurt to buy a couple of albums to support your favorite artists.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] daddydark:
Just uplaod to your pc from an sd card then you can upload to google music from your pc.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
I did buy some music but the download manager is flakey.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] californiarailroader:
Not for me, I have found three movies already to buy.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] gina$zanboti:
Same here. I got...

Die Hard with a Vengence

Heat (Al Pacino, Robert Deniro, Val Kilmer, Ashley Judd)

And Iron Man 3 (the only HD version of the three).

We should start a suggestion thread.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] silverbladef:
Wow that's incredibly informative! I would have never thought of that. ;)
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] californiarailroader:
I bought Monsters University in HD, Nightmare on Elm Street (The REAL, ORIGINAL one, not that crappy remake) in SD and Beetlejuice in SD.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Zuk.:
I bought my Note yesterday in the US and registered it via the device last night. I got 3 emails from Samsung but none were the promo code email. I checked my spam folder and all that, nothing. The Dropbox and Evernote ones worked just by launching those apps.

I did an online chat with support and they said it takes 24-48 hours to get the promo code email. :rolleyes:
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Metalli-Nut:
I registered a week ago and still have not gotten my emails.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] casimi:
Are there any apps that can be purchased with the Samsung Hub credits? Thus far, i have found none that are able to be purchased with it.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
To those not getting the perk email, did you register the device using the standard registration page, or the perk registration page? I believe if you register using the standard page, it won't work.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] silverbladef:
ezPDF Reader.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
The problem with buying movies is that they are content protected and will only play on the note! I can't even DLNA out to my smart TV.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] californiarailroader:
Well, they are free with the perks credit, so you're not out anything. If you have a Samsung smartphone, like a Galaxy S3 or S4 they should play via Media Hub on those as well.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Zuk.:
I registered on the device itself not using the promo page. The tablet asked me to register it at some point. Going to the promo registration page, it says invalid S/N (proably because it's registered already).
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
I know.. I'm just complaining:p

I have a N3, but the media hub won't play on there since I reached my 5 device limit.

Well, sorta - when I registered my Note 10, it somehow showed up 3 times on the device list, and I can only delete 1 device per 90 days.:mad:

---------- Post added at 12:14 PM ---------- Previous post was at 12:10 PM ----------

Well, that's the problem. If you don't use the promo page, and just the regular registration page -- it won't work as you can see. Really sucks, but I hope Samsung can help with this.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] nebsif:
Im not from the US but my note is, anyway got my codes sent in less than a minute using old/normal account via us/galaxyperks, no proxies or anything :P

edit: but I do need a proxy to reedem the playstore code :/
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Zuk.:
I think I finally figured it out. I was able to register it from the webpage on my PC. I was acutually using the wrong code as the serial number. I was using a serial sent to me in an email by Samsung (because I'm lazy). This time I typed in the serial that was on the box. Apparently they all start with an "R" according to the support person I spoke to.

I got a message on the web page that said, "Thanks for registering! A confirmation email will be sent to your gmail account with instructions to redeem these offers."

I submitted it about an hour ago. Hopefully I'll get it by tomorrow. Hope some of this info helps someone else that's stuck. :highfive:
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] flarbear:
It's been about a week for me too and I still haven't received anything. Here's an odd thing...

I tried to register on my PC using the URL on the card in the box, but my password wasn't being recognized. So I tried logging into the Samsung Hub separately and my password was recognized fine. I then changed my password there to a new one and then I was able to complete the registration on the perks page with the new password and get the "we'll email you the offers" notice.

But, then when I went to log into my samsung account on the device, I had to use the old password. Even now, I still have to use the old password on the device when I sign into the hub (i.e. or remove and re-add my samsung account on the device) The new password is not recognized on the device. But, on the web on a PC I have to use the new password. And, they are the same email address being used to log in in both cases.

It makes me think that there may be multiple accounts in their system that need to be linked to properly vet the perks, but they aren't connected somehow...?

---------- Post added at 10:53 PM ---------- Previous post was at 10:39 PM ----------

OK, I found it. Very odd.

It does not show up in my gmail inbox. Instead it shows up under "Important" where the message claims it is in my Inbox, but it does not appear if I view my Inbox.

I can also see it under More=>All Mail...
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bimmerboii:
I got my email roughly wihin a day. When I got the device I registered it first before connecting it to the internet. (I live in Canada and bought it from the USA). After registering then I proceeded in installing 2 firmware updates and setting up my tablet.

---------- Post added at 07:29 PM ---------- Previous post was at 07:28 PM ----------

Same with mine
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] BooBoo_el_Locco:
Can i claim the perks in Portugal? This is a bit disappointing
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] red321red321:
Email sm_ag07@sea.samsung.com if you have issues getting your perks. You can also complain on the Samsung Support Facebook page at facebook/samsungsupport
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Shanghai.Knight:
Well, I cannot register mine... The Google address I have is a Google hosted domain. Only accepts gmail in the address for getting the free stuff for Google play. Other Google or hosted domains not welcome.... bummer
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bimmerboii:
As long as you bought your device in the US I believe you can claim your perks wherever you are. (Like me and another guy in this thread)

---------- Post added at 06:47 AM ---------- Previous post was at 06:45 AM ----------

Just sign up for a normal gmail account then. Once you get your perks through gmail you can probably switchback to your hosted domain and use it there. Most perks are promo/redeemable codes.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Shanghai.Knight:
Any way to confirm the Google account is a redeemable code? I would hate to be stuck with am account with 25 that I cannot transfer to my main account....
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] flarbear:
The email they send you just contains a numeric code. You then have to log into your Google Play account and type in the code in a special "redeem coupon" menu. That "suggests" that it isn't tied to the account you entered when you registered, but who's to say they don't associate the two behind the scenes and have a way to verify that it is being used on the right account.

It's probably worth an email or an online chat to samsung support first to find out if they can do anything - they may also be able to answer definitively if the gmail address needs to be your device's registered google play account or not. If they can't force it through with your hosted domain then you can always try registering with an alternate gmail and if it doesn't work then that's no worse than never redeeming it.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Geordie Affy:
So is it only the US who are getting special treatment with perks? Does anyone know if the UK will get perks?
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] C2Q:
Okay I'm from Canada and I managed to get all the perks. You just need a samsung account.

You will run into problems however when trying to claim the 25 dollar play credit from a non US country. I just added another google account, US zip as 90210 and claimed it easily.

Also the funny thing is, the registration works for ALL samsung devices! I managed to register my galaxy s3 and galaxy s2 lte serial #'s and got another 50 bucks worth of play credit.

Anyone know how to claim the samsung hub stuff?
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] californiarailroader:
Redeeming Your $50 Samsung Hub Credit

1. Open Samsung Hub from Apps on your device and tap Get Started.

2. Check the three boxes - Samsung Music, Samsung Books, and Samsung Games - and tap Install.

3. Tap Menu and sign in with your Samsung Account, if you are not already signed in.

4. Tap Menu, then Payment Methods.

5. Tap on Gift Cards and Coupons and then Register.

6. Enter gift card code and tap Register.

Purchasing Content with your $50 Samsung Hub Credit

1. Select content and select Buy or Rent.

2. Register a credit card to make purchase with gift card.

3. Once credit card is registered successfully, select Gift Card as the payment method.

4. Tap Buy and then Download.

http://www.samsung.com/us/register-for-your-galaxy-perks/
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bimmerboii:
Anyone want to trade my $50 samsung hub credit for your $25 playstore credit? ?
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] BKLauritzen:
Anyone having trouble getting the 50Gb dropbox offer?
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] red321red321:
I also did not get this
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bimmerboii:
Its not just logging in on dropbox, you have to complete the steps they require. Go to www.dropbox.com/gs to see what you're missing
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] BKLauritzen:
I have my 50Gb now, or actual 48Gb, as i already have a dropbox account, after contacting dropbox support i was advised to 1. unlink account from device 2. shut down the device completely in 5 min or more 3. log in to account again on the device, and it worked.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] Gamul1:
I have a slightly different issue with the credits.

I bought two tablets as Christmas gifts, one for my son and one for me (buying it for my wife to give me :) ). Knowing that these would be put away for the next 6 weeks, and knowing that both my son and I would want to dive right in and play with them, I thought I would do some pre-setup work when I got these. Went through all the basics of first time start up. Installed some key apps on both, did some basic testing of the device to make sure they worked. I did not do the firmware update as I have heard several complaints about the latest firmware update causing the device to be laggy. I am hoping any new update before Christmas will be better.

And then thought - why not pre-register the devices on Samsung and get those credits they talked about? Little did I know that they expired in 60 days, never mind the 90 days mentioned in the fine print (which I did not read or know was there). So - we will have about 21 days to spend $50 in Samsung Credits and $25 in Play Store credits. Not too worried about the Play store as I can start shopping now for that on my old tablet.

But the Samsung Hub credit. As far as I can tell the full list of what is available to buy is only available on the device itself. Does anyone know of an online source that shows all content in the Hub Store?

With respect to the Hub Store - what content can be moved to a non Samsung device? Is it possible to move the movies or songs off the device? Or - can they be played on a non Samsung device? I am just thinking about down the road on whatever my next device is if it is not a Samsung - I do not want to "lose" what I buy.

Thanks!
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bimmerboii:
Playstore credits do not expire. Only the samsung hub one
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bimmerboii:
Anyone know how to redeem the samsung hub credit when outside the US? Im in canada and it detects that im not in the US.. tried both on my tablet and s4
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] skyline23:
If you buy Samsung apps, they can be shared with other samsung devices with the samsung app store preinstalled. For example, I bought a game on the 10.1, and the same game can be installed on my Note 3. But no other non-samsung device will be able to access the same game.

If you buy samsung music from the hub, they are non DRM mp3s, so you can copy them to other devices. For movies, they only play on that particular device. You can't even play them if you move to another samsung device.
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] bimmerboii:
Anyone have any idea?
[Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl] kkretch:
Did you try to change the address on your account?