yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] killjonny:
Its a number of people with this problem. And yes, stuff happens. But when we call customer service, Google should get right on it and fix it. Google just doesnt care enough to put the effort in.

Google reps told me it IS FIFO the way they handle processing orders. They obviously have a hole somewhere that is allowing people to fall through and get stuck in limbo. And its not batching that is causing the problems, because a huge batch of white 32gb orders went out on sunday, to where I am, and those people all ordered long after me. So if it was a batch issue, mine would have been in there too.
[Nexus 5 General] sishgupta:
THis thread got all drama-y which i'm not down with. Heres to bringing it back:

I got a UPS tracking update FROM THE FUTURE!!!

Windsor, ON, Canada	11/05/2013	22:42	Departure Scan

Yep its 7:14 right now in windsor. so...go figure.
[Nexus 5 General] killjonny:
i tried to. they wouldnt let me yesterday or today.

if i refuse it, i still have to pay the shipping.
[Nexus 5 General] brar.arsh:
You are lucky man.. You can see future..

Am still stuck there..
[Nexus 5 General] custo:
So why are people complaining to Google? Looks like its a UPS issue to me if Google has already handed over the phones to UPS for shipment
[Nexus 5 General] alex00725:
because we ordered phones from google, not UPS
[Nexus 5 General] custo:
Google owns UPS?
[Nexus 5 General] MrMCrowley:
Well, I truly hope you get your phone in a reasonable time frame. That time frame is subjective and I imagine we would disagree on what that would look like.

Shipping is not simple. At all. I deal with it everyday at work. We ship products from our store back to manufacturers and they ship to us and we receive product all the time. I also personally deal with warranty claims and customers directly. Delays, missed shipments and wait times are not normal but they do happen. If they happen in few numbers then the process goes unchanged. Your lone phone and from my count the other two folks who's orders got missed are not enough of a sample to judge this whole process. They are surely not big enough problems to peg Google as a poorly managed company.
[Nexus 5 General] Xelphos:
If you call UPS they will have you call Google, as Google is responsible for the orders until they have arrived.
[Nexus 5 General] killjonny:
The issue is probably a programming one. I am a programmer and I have created order handling logistics software. If there is a bug in the code, a crucial part of the order could be missing. For example, when you submit the order, it will generate data in the database, send off triggers to different areas that need to do things. If the process starts and is fine but runs into a bug part way through the process, then a crucial piece could be missing. All systems like this have bugs where orders drop out. If the company cares, they have staff to watch the error logs and to act on orders that fall through the cracks, and report the bugs to the developers. Sometimes it can be very hard to trace a bug. But even with bugs, they should be keeping an eye on their error logs. If it is not showing up in their error logs, then they need to add more logging information to their code. There is no excuse for something that has fallen through the cracks if the customer has contact support to notify them about the issue.
[Nexus 5 General] alex00725:
currently yes. when you pay a company to do something for you then they're working for you. so the least google could do is supervise it, which they aren't. no one is going to compain to UPS coz no one knows how to. but we know who we ordered our phones from, and that is google.
[Nexus 5 General] szali3:
Phone supposed to arrive Thursday but hope it arrive tomorrow, Is it possible? Delivery to Markham

Maumee, OH, United States	11/05/2013	19:15	Departure Scan

11/05/2013	15:02	Arrival Scan

Sharonville, OH, United States	11/05/2013	11:52	Departure Scan

11/05/2013	7:03	Arrival Scan

Lexington, KY, United States	11/05/2013	4:42	Departure Scan

Lexington, KY, United States	11/04/2013	23:55	Arrival Scan

Louisville, KY, United States	11/04/2013	22:32	Departure Scan

11/04/2013	17:23	Origin Scan

United States	11/04/2013	11:59	Order Processed: Ready for UPS
[Nexus 5 General] alex00725:
people are receiving phones a bit earlier than expected. so it is possible. but I would advice you not to get too excited. Good luck !
[Nexus 5 General] brar.arsh:
It will take one day at Detroit and Windsor..
[Nexus 5 General] szali3:
Thanks guys. Yes hopefully receive early but not getting my hopes up. Excited though !!!
[Nexus 5 General] Robert Hodgson:
Still now shipping info , charge on the card is still there showing pending

Oh well waiting for a shipment is always the worst part once you place the order
[Nexus 5 General] alex00725:
read posts on previous pages, you won't feel alone :P welcome to the family
[Nexus 5 General] auslander1138:
"Stay on target...!"

It's truly unfortunate that some of the folks here are experiencing a less than ideal time with their particular orders and some of the logistics involved. I hope you get your situations resolved to your satisfaction--truly! We've all been there to varying degrees in one thing or the other.

However, I just wanted to provide a quick update on my particular situation:

Ordered Black 32GB at 12:39:10 (less than 10min into the sale)

Enroute to Calgary, AB

Here is my staus:
[Nexus 5 General] marinierb:
This is just like following Santa on NORAD!
[Nexus 5 General] fiftyclick:
Looks like our phones are on the same truck! Fingers crossed!!
[Nexus 5 General] subxero123:
LOL these guys can't be serious about "I ordered first, I should get it first" I really hope these are just teenagers talking and not grown men.

These guys obviously weren't at the nexus 4 launch. It released in November and I got to order it in January when it came back in stock. Stop crying, you'll get your phone, you're not going to die without it.

Googles launch this year is way better than the launch of the nexus 4, I'm happy that I don't have to wait months
[Nexus 5 General] LNJ:
Maumee, OH, United States 11/05/2013 18:48Arrival Scan

Hopefully it gets past the border in the morning and gets to Guelph a day early!
[Nexus 5 General] richport29:
Correct.
[Nexus 5 General] b.spec:
Ordered a 16 GB (white) with the 3-4 week wait. This is likely applied to orders now since Google seems to be releasing certain amounts in batches.

Still 32 GB left for both colors, but no 16 GB are left.
[Nexus 5 General] matthewr87:
I think it will be much easier to just buy from a physical store in the next week or so. Probably pointless to order from the play store at this juncture anyway with the ridiculous wait time
[Nexus 5 General] anwedr:
Received an email minutes after I placed the order around 1230 pm pst. Shipping Nov 8.
[Nexus 5 General] richport29:
A physical store would likely have a mark up in price. Buying from directly from Google "should" be lighter on the wallet, worth the wait IMO.
[Nexus 5 General] matthewr87:
Perhaps you are right. But you can always try to price match. That's what I did with my N7 at staples.
[Nexus 5 General] richport29:
Never thought of that, touche. :)
[Nexus 5 General] b.spec:
IIRC, the N7 was also released in Best Buy's at the same price as on the Google Play store. Cell phone carriers will be selling the N5, but it won't be at the Google Play price by a long shot (see http://goo.gl/qmSyaE). Not sure if they'll price match Google's price, but I have my doubts unfortunately, which is why I ordered mine.
[Nexus 5 General] brar.arsh:
Hey man.. Nice to see that you are from Canada.. Nexus 5 leaked thread was fun..

I ordered mine at 2.00 and got email at 2.02..

No shipping information yet..
[Nexus 5 General] christx:
Indeed it was lol. This pending status worries me but I guess it stays in that status until shipped.
[Nexus 5 General] brar.arsh:
Don't worry, it's the same for everyone..
[Nexus 5 General] richport29:
My receipt states "You will not be charged until your order has shipped".

However I've already been charged, what gives Google. Not a big deal, but still.
[Nexus 5 General] 08cherd4:
Just completed the order. Now to wait the 3 - 4 weeks! Whooop Whooop!

---------- Post added at 12:55 AM ---------- Previous post was at 12:54 AM ----------

This happened last year. I believe they put a hold on the money but if you call the bank its not actually charged.
[Nexus 5 General] Chromium:
So just to confirm the total price of the 16gb nexus 5 is $412, correct?

Im assuming 13% tax and $17 shipping (($350 x 1.13) + $17) = $412.50
[Nexus 5 General] christx:
Mine says pending (hold) from google on my visa. We aren't charged until it is shipped, as it's been said before...
[Nexus 5 General] brar.arsh:
32GB is 467.
[Nexus 5 General] christx:
Here is the breakdown.

Shipping Status	Quantity	Item	Price

Ships by November 5, 2013.	1	Nexus 5 (32GB, Black)	$399.00

Shipping (2-7 business days):	$16.99

Tax:	$51.87

Total:	$467.86

hopefully it ships from here, if so, it'll be fast shipping for us GTA folk.

Purchased from:

Google Canada Corp.

10 Dundas Street East, Suite 600

Toronto

ON

M5B 2G9

Canada
[Nexus 5 General] htc fan89:
It's not shipping from there, going be coming from USA, last time it was Lexington Kentucky or something else. But, it's coming from USA for sure
[Nexus 5 General] Chromium:
Thanks. Do we have any options other than the play store to the buy the phone off contract? (preferably without a marked up price)

I'd rather pick it up from a retail store than have it shipped.
[Nexus 5 General] mowz9999:
Do you think there will be a chance the nexus 5 will be sold in store in canada?
[Nexus 5 General] Tony_YYZ:
My device has left Windsor and is on its way to Concord.
[Nexus 5 General] jeeholim:
There was a guy who said the exact same thing you just said a few pages back, read the reply to that one. All we're trying to do is to keep each other updated on our progress, so please don't bring flame or useless insults into this.
[Nexus 5 General] mymusicathome:
On another note... can't wait to update signature to "sent from my hammerhead" ;)

Sent from my SGH-I337M
[Nexus 5 General] brar.arsh:
Mine is coming directly to London from Windsor..
[Nexus 5 General] alex00725:
just as it's important for people to know about each other's shipping status it is also important for people with pending orders to know that they're not alone in it. yes, there's no need to hurl useless insults because doing that doesn't really make you come across as a grown man. and yes, no one wants to repeat everything that has already been said just for you. so just continue on with your stuff and act like a grown up. thanks.
[Nexus 5 General] jeeholim:
HEY, GOOD NEWS! I called Google Support and complained a bit, so they 'escalated' my case, and I just got an email with a tracking number. Not a shipping email, just an email from a specialist that said my order shipped, along with my tracking number. It is to arrive on the 8th! I hope you have received your email, or you should try calling. Good luck!

EDIT: By the way, it literally just shipped after the call ended. The call ended at around 7:35 my time, and the package shipped at 8:11.
[Nexus 5 General] alex00725:
wow man that's excellent ! i'll call at exactly 00:00 tonight. that way I'll get my shipping fee returned too :P did they say they'll give you any free goodies or anything ? might send you a case or something :P anyway, good luck !
[Nexus 5 General] custo:
Anyone know if these shipments are signature required?
[Nexus 5 General] jeeholim:
They said they will refund my shipping. When I called, I told them that it's pretty much the end of the day, and it still hasn't shipped. Then he went on about how it should've shipped, and how he'll do his absolute best to figure it out and such. Then I asked what kind of compensations are usually provided in a situation like this, so he said the shipping fee is refunded, and that he will make sure it does get refunded after the order gets shipped. So I think you should just call and tell them it hasn't shipped by the due date, ask for them to look into it, and ask for the shipping refund.

---------- Post added at 08:32 PM ---------- Previous post was at 08:31 PM ----------

No, they usually just drop it off in front of your home. My Nexus 4 was just sitting outside when it arrived, they didn't even knock.
[Nexus 5 General] custo:
Ugh not good. Its pretty cold now out here. I might have to skip class to make sure I'm here for it
[Nexus 5 General] jeeholim:
It probably suffered through worse during the shipping time :p I wouldn't worry about the temperature, I would be more worried about someone stealing the parcel.
[Nexus 5 General] custo:
I don't know about worse. Its dipped down to -20 this morning over here :'(
[Nexus 5 General] Tony_YYZ:
Mine just landed at Concord! Hopefully I don't miss the delivery tomorrow.
[Nexus 5 General] jeeholim:
Dear lord, that's worse than Winnipeg. Good luck with your phone, though.
[Nexus 5 General] nolook:
mine is on truck just left winnepeg for Calgary Thursday delivery... going to call ups to see if they will let me pickup or reroute to my office but I don't think they allow this until after the 1st delivery attempt...

Sent from my Nexus 7 2
[Nexus 5 General] alex00725:
well lucky you. i just called them and the woman said they don't refund anything unless we return back the device. so here we go. i will wait for another ****ing week before doing anything and not even get my refund. damn it. why did i order this device. why did i sell my note 2. i regret it deeply
[Nexus 5 General] Xelphos:
Call them again tomorrow if it is still not shipped.
[Nexus 5 General] JLishere:
Canadians will start receiving their N5 tomorrow morning. Get ready!
[Nexus 5 General] spicydicy:
I also said in the end, I'm not worrying about it. It will get here when it gets here. It's not the end of the world until it does get to me.

I'm not going to argue with a small number of people who think they are more important than everyone else who bought a phone at the same time, while not understanding how large quantity purchases work, billing, shipping, or how online operations work.

It's unbelievable how many people have such a sense of entitlement, and such a blatant ignorance of anything else besides their own opinion.

I hope everyone gets their phones in the time frame that Google has given you. If you don't, you have all the right in the world to speak to customer service and be given a refund or a partial credit.

Until then, hold tight.

Yikes.
[Nexus 5 General] veshio:
Does anybody have an idea of what time the package will come tomorrow ?
[Nexus 5 General] alex00725:
please, stop. this is XDA, not youtube or your facebook profile. no one said anything to you in the start. if you have a problem with anyone then don't read their messages. we respect everyone here and no one called insults on you before you went on calling people kids. no one is more important than anyone. so please don't start arguing. and no google isnt offering me **** even though 5th nov has almost ended and my order is still pending. thanks
[Nexus 5 General] brar.arsh:
11.37 AM
[Nexus 5 General] palabook:
last location: detroit.

yipeee. :)
[Nexus 5 General] thas5:
Sadly, this isn't like Canada Post that comes roughly around the same time every day. That's my experience with UPS anyway. I've had them throw one my packages on my driveway. They also just left a Nexus 10 I ordered for someone on my door step(though I think this is more the usual).
[Nexus 5 General] killjonny:
i got an email from a shipping specialist and they just said to refuse it if i dont want it. they didnt bother to put any more effort into my case.

still no shipping notice.
[Nexus 5 General] spicydicy:
Ups usually shows up later afternoon for me.
[Nexus 5 General] Zackaroli:
Ofcourse if I paid money and they said this is when we will ship then I have the right to argue with them, did they give it to me as a gift? did they offer free shipping? for sure people who ordered first would expect to receive it first! when you call them they mention to you that it is FIFO, what will you do if you go to change your car oil and you have been waiting for an hour then a bunch of people take your turn ? you will tell them ohh its fine just keep coming..at the end of the day I will change my car oil? ( not sure if you qualify to drive a car based on your mentality)

It is called Logic
[Nexus 5 General] jeeholim:
Funniest part about that is that you cannot refuse it, since they just throw it in front of your door and leave.
[Nexus 5 General] Ashcunak:
I tried that after a first delivery and i ended up chasing it for 4 days because it kept getting put onto trucks due to them getting the notice too late for pickup.

*twitch*... that was +/-8ish years ago my first and last time ordering with thinkgeek.com worst UPS experience ever.
[Nexus 5 General] BoltActionWaffle:
I ordered my Nexus 5 Friday Night PST, But it's still pending. Can someone explain what it means?
[Nexus 5 General] Raymond Ebertt:
Because Nexus uses EST..... :p
[Nexus 5 General] DizzC:
I had exactly the same experience about 5 years ago. Ups is a joke as far as I'm concerned, nothing but problems with every order I place.
[Nexus 5 General] BoltActionWaffle:
Sorry, I was asking what Pending meant, Like has my order not processed yet? Has it not started to ship yet? Is it out of stock?
[Nexus 5 General] killjonny:
exactly!

the guy said i could take it to the UPS warehouse to return it.

but i wont be in the province

and my brother doesnt want to have to drive to the other side of the city.

and they dont refund the shipping amount.

its after 10pm and still no shipping notification. no change to anything.
[Nexus 5 General] Zackaroli:
Who knows, I placed my order after the release date in 5 minutes and its still pending, the shipping date was supposed to be Nov 5th but they didn't ship it even tho they confirmed they will ship it twice, it seems Google orders processing team is being run by retards
[Nexus 5 General] killjonny:
the guy was making a joke.

pending means it hasnt shipped yet. when it ships you will get an email.
[Nexus 5 General] BoltActionWaffle:
Thanks for the Reply! I have a estimated waiting time of 3-4 weeks :( so it's not going to be anytime soon.
[Nexus 5 General] Zackaroli:
It could, alot of people ordered and they had it for 3-4 weeks and it shipped after few days
[Nexus 5 General] BoltActionWaffle:
257542645524

Oh really? I wonder how they organize who get's their orders first. Hm, Who knows.
[Nexus 5 General] Zackaroli:
They do not organize anything lol and I am being serious.. so alot of people ordered within the 3 -4 weeks shipment and already got their stuff shipped, some of us ordered on the release date and we didn't receive anything so it all depends on ur luck but most likely the ones who ordered after gets it first
[Nexus 5 General] nolook:
ya ups is always a hassle but not as bad as FedEx... they only seem to have airport pickup and terrible hours...

BTW ups said I was too late to reroute since its left Winnipeg they can't change it until 1st attempt...
[Nexus 5 General] killjonny:
magic.

or karma.

its definitely not in any reasonable order.

i ordered mine under 20 minutes after they went on sale and was giving nov 5th as the shipping deadline. well, its practically nov 6, and still no shipping notice.

---------- Post added at 10:27 PM ---------- Previous post was at 10:25 PM ----------

I have never had a decent UPS delivery.

many times they say they attempted delivery which is a total lie because there is no sticker on the door, and i was home with a view right in front of my desk of the sidewalk and whole front yard. the guy just skipped doing his job and said he tried to deliver. and they only attempt delivery once, so you then have to drive to the other side of the city (within their horrible hours) to pick it up.

i despise UPS!

i have never had a problem with fed ex.
[Nexus 5 General] Ashcunak:
I actually realized what i did and had sent it to my apartment i bought it at 0:00:33 seconds after the hour..

clued in at around 14 min later so went to buy another one to see if inventory was still in stock had it all lined up bought it at 15 after the hour and cancelled the first one after changing the destination address to my office.

lucky that they didnt crash servers/run out of stock by 15 after.

fedex hasnt been that bad ive found compared to UPS.
[Nexus 5 General] alex00725:
Did you contact them ? what did they say ? the first girl who I talked to was useless and the second person I talked to said he will do everything he can and he can only return shipping fee if the phone doesn't arrive by 14th. another person mailed me and told me to refuse shipment. No one really has an answer to why they messed up the orders. google sucks. thats all i can say for now
[Nexus 5 General] tulongest:
Mine is en route to Windsor now :D

EDIT: Landed in detroit just now
[Nexus 5 General] killjonny:
no one has called me back

they just email

and they just keep telling me to refuse shipment

the two times i called they just said they would forward it to a shipping specialist.

someone else was told their shipping fee IS being refunded, so just tell them that and they have to refund yours.

my opinion of google has gone WAY down in the last year. From nexus 4 issues, to nexus 5 issues to the evil sneaky privacy things they are doing. i dont trust them at all anymore. i am actually thinking of hosting my own email and ditching gmail and all services except maps.
[Nexus 5 General] jeeholim:
Oh wow, that's terrible. I think you should try to remain positive though; even though they gave me my tracking number for the shipment, my order still shows up as pending if I go to my Google Wallet. So, it's possible that your shipment shipped today, but you just didn't get a shipment email. I haven't gotten an official shipment email yet.

Who knows, maybe you'll receive this phone by the end of the week as well. We're both in Winnipeg.
[Nexus 5 General] DokoBG1:
!@!!!!!!!!!!!!!!!!!!!!!!!!

I HATE EVERYONE WHO WILL GET THEIR N5 before ME [MENTION=5031141]!!!!![/MENTION]!!!!!!!!!!!!@!@#@#$$#@$%%R#@$%!@#$!!@#~!!!!!!!!!!!!!!!!@#$@$#@#$@#$Q1!!!!!!!!!!
[Nexus 5 General] killjonny:
Well, its official. No shipping notice and its the 6th now.

phone support has been useless

email support has been useless
[Nexus 5 General] subxero123:
Mine arrived in Windsor at 1:07 AM :D anyone else on the same truck as me?

Haha this is awesome, I overslept and missed the launch, nexus 5 sold out but came back in stock at 7PM, I ordered and it said 3-4 weeks but it's already here :D haha keep raging guys!
[Nexus 5 General] thas5:
Looks like mine got to Concord at 12:51 AM. That's it's final destination before it gets delivered to me. Can't wait, but I'm always nervous with UPS deliveries. I won't be home around noon too. :(
[Nexus 5 General] tulongest:
Mine landed in detroit instead of windsor xD

also heading to Brampton
[Nexus 5 General] subxero123:
Mine said arrived in Detroit and it didn't even say departed, went from arrives in Detroit to arrived in windsor

And hello fellow Brampton resident! Sandalwood and Chinguacousy here
[Nexus 5 General] tulongest:
Mount Pleasant Village represent (Bovaird and Chinguacousy)!!!

Are you getting yours Thursday End of Day too?
[Nexus 5 General] LittleBigTit:
Hmm strange. Ordered mine on Nov 1 at 12:39pm and haven't been notified yet though it did say it'll get here in 3-4 weeks. I'm in Vancouver
[Nexus 5 General] cmstlist:
Must be on a later batch than mine, which has already shipped and was last seen in IL. Expected by Friday.
[Nexus 5 General] killjonny:
classy
[Nexus 5 General] tanglebox:
Ordered at 2:10 EST, got my shipping confirmation on Sunday even though it was just "Label Created". I'm in Toronto and am supposed to be getting it by end of day on Thursday the 7th.

Hang in there folks, and more importantly, enjoy your devices.
[Nexus 5 General] kilometers4:
Nice, same as me. Possibly on the same pallet :)
[Nexus 5 General] Raymond Ebertt:
I just might get me one to theme. Getting bored of HTC.