yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] brar.arsh:
yes mine is scheduled for Tomorrow at London.. I thought it might come today when it arrived at Windsor this morning..

My second order which is scheduled for Thursday is already at Maumee so I can say that it might come together tomorrow. :fingers-crossed:
[Nexus 5 General] vseslija:
Just placed an order for white 16gb version November 5th to be delivered to Vancouver. I am hoping i dodged the initial backlogged orders and faulty units ;p.

Sent from SGH-T889v Canadian Wind Mobile
[Nexus 5 General] Ashcunak:
what created that route path?
[Nexus 5 General] syder:
http://www.packagetrackr.com/
[Nexus 5 General] LNJ:
I think mine is on a bicycle. Riding around in triangles!
[Nexus 5 General] MrMCrowley:
"Where we're going....we don't need roads!"
[Nexus 5 General] marinierb:
Damn it! Mine just plunged into Lake Ontario!
[Nexus 5 General] Zackaroli:
For the people who ordered on the release and didnt get any shipping: I just got an email from Google assuring me that they will ship today as they promised, I had to bug them 5 times until they assigned a shipping specialist..
[Nexus 5 General] Malarie:
How Cn I see the truck on the map????
[Nexus 5 General] jove39:
Scheduled for nov 7 delivery in toronto...and here is current status.

Maumee, OH, United States	11/05/2013	15:02	Arrival Scan

Sharonville, OH, United States	11/05/2013	11:52	Departure Scan

11/05/2013	7:03	Arrival Scan

Lexington, KY, United States	11/05/2013	4:42	Departure Scan

Lexington, KY, United States	11/04/2013	23:55	Arrival Scan

Louisville, KY, United States	11/04/2013	22:32	Departure Scan

11/04/2013	17:47	Origin Scan

United States	11/04/2013	11:59	Order Processed: Ready for UPS
[Nexus 5 General] sprawl2:
Looks like we're on the same truck. I've got the exact same times. ::D
[Nexus 5 General] JLishere:
Anyone familar with UPS procedures?

If my package arrived at a local facility this afternoon (final warehouse before home delivery), and it's scheduled for delivery tomorrow, is it possible to schedule a hold / will call ? I'd rather pick it up tomorrow morning instead of it being sent to my home when I'm not there.

On the UPS page, I tried to click on "Change delivery" and there's a mention for "Hold for Customer Pickup". But it says I need to call. Upon calling, none of the 5 options are "hold".. I'm a bit lost.

Anyone knows how it works?
[Nexus 5 General] Ashcunak:
try giving them a call just to ask and see if they think its possible, id probably do this well in advance of it landing at your depot tho
[Nexus 5 General] jove39:
I hope it crosses border tonight and arrive in Toronto tomorrow.
[Nexus 5 General] DeusInvictus7:
I've talked to a rep in the past and they've let me hold the package at the local facility for pickup. Call them and see if they still do that.
[Nexus 5 General] jcsww:
It ultimately depends on the facility. I used to work at the UPS main hub for Ontario by Pearson International in Mississauga. It was strictly for sorting and not open to the general public for pick ups. Hopefully the facility in question will have the option for pick ups at it.
[Nexus 5 General] sishgupta:
I'm guessing it didn't do a departure scan.

I didn't get a departure from detroit but I got an arrival in windsor. if it does the same thing it might already be in the GTA waiting to be unloaded.
[Nexus 5 General] dav94:
When I tried calling them, they said that all they could do it transfer it to a specialist that will reply in 1-2 days. The problem is that in 1-2, it will be already past the date they gave me. My white Nexus 5 32 GB says that it would be shipping by Nov 5. I ordered this 1 minute after the launch and other people who ordered way after me almost have their phones already.
[Nexus 5 General] Zackaroli:
Check ny reply from the previous post, i am in the same boat but the specialist sent me an email saying it will ship today, i called them at 10am ans at 1pm
[Nexus 5 General] DoesntPostAThing:
3:20 PM PST. So a few hours before yours. It's still pending though, just the date it's supposed to leave warehouse got pushed forward a bit.

I also noticed that on the Google Play website they updated it to 3-4 weeks as well, with the White 32 GB saying 2-3 weeks instead of 3-4 weeks. I'm guessing they overestimated before and are re-calculating the time. Or they just got a new shipment of Nexus 5's? Either way, hope they ship them out soon.
[Nexus 5 General] brar.arsh:
Yes it did the same for me.. Now God knows where it is..

I recommend them to use this Fire Truck..
[Nexus 5 General] dav94:
I got a email too but it doesnt really say anything.

This is all he says

"Thank you for contacting Google! It was a pleasure getting to speak with you today. As promised, I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case."
[Nexus 5 General] zxyz:
Mine is currently in Pembina ND, sheduled to arrive thursday. It's coming to Edmonton. :D

Anyone else the same?
[Nexus 5 General] Zackaroli:
This is the first emaul which is generic, u shd get another one
[Nexus 5 General] dav94:
Its been two hours and Im getting nothing
[Nexus 5 General] syder:
can you share the Shipment Progress
[Nexus 5 General] Ashcunak:
yep drove into pembina @	11/05/2013	12:08	Arrival Scan

destination calgary thursday.
[Nexus 5 General] marleyfan61:
Do we really need 90 pages of running commentary about where everybody's phone is? Come on guys let's make this thread more productive.
[Nexus 5 General] killjonny:
LOL

rob ford was a good distraction from me obsessing about my phone. anyone else see the reporters laugh at him in his press conference? it was awesome. people I know in switzerland say its even on the news there.

its the 5th. still no shipping notice.
[Nexus 5 General] zxyz:
No prob bud =]
[Nexus 5 General] Zackaroli:
And here comes the party pooper! let them talk abt their shipping, they are happy and excited!! Once they get the phones tben they will talk in details...
[Nexus 5 General] matthewr87:
I prefer this type of discussion to the endless talk of defects, problems, and disappointments that is currently flooding the rest of the forum. Hopefully once we Canucks get our phones we won't stoop to that.
[Nexus 5 General] zxyz:
I'm not even reading about any of that stuff. Once you read about it you start to wonder and go looking for little defects that you probably wouldn't even notice if you hadn't read about it. Then you RMA your phone and there's more waiting, and even though they probably have backup stock you're probably slowing down someone elses eager delivery.

lol @ people who RMA like 5 times over little nitpicky things. I mean I get you want the best for your money but that defect is probably placebo as a result of you looking for a defect.
[Nexus 5 General] brar.arsh:
Hiw can anyone be productive if he doesn't have a phone in hand..

We are discussing about our shipments and will try to be productive when we get one..
[Nexus 5 General] marleyfan61:
I'm pooping on the party cuz my phone is still pending. I haven't even been invited to the party. And it's not a party without me.
[Nexus 5 General] brar.arsh:
Respect google for what they are delivering, dont waste their money for tiny things that you won't even notice..

Don't go for RMA if it isn't really needed..
[Nexus 5 General] Zackaroli:
I was kidding btw, my 2 phones are still pending too.. Ordered 5 mins after the release. N still nothing lol
[Nexus 5 General] custo:
Mine finally arrived in Canada
[Nexus 5 General] brar.arsh:
What? Where? How? When?
[Nexus 5 General] jeeholim:
Same, 13 minutes after release, and 2 phones. Well, a Google representative said that they would refund shipping if it doesn't ship by the end of the day today, so that's something.
[Nexus 5 General] kmckmc:
Scheduled delivery date changed from Nov 6 to Nov 7 !!!

One more reason to hate ups :(
[Nexus 5 General] Bergy37:
Weird, I am close to you so I am assuming I am on the same shipment as you. My UPS tracking is exactly the same as yours to the minute, except that Maumee stop is non existent. I wonder if they sometimes miss some scans?
[Nexus 5 General] brar.arsh:
Mine is still the same..

What is your location?
[Nexus 5 General] kmckmc:
MAUMEE, OH US	Nov 5, 2013	4:39 PM	LOCATION SCAN

MAUMEE, OH US	Nov 5, 2013	3:52 PM	UNLOAD SCAN

MAUMEE, OH US	Nov 5, 2013	3:02 PM	ARRIVAL SCAN

SHARONVILLE, OH US	Nov 5, 2013	11:52 AM	DEPARTURE SCAN

.....

To be honest, I was sceptical when it said delivery scheduled for Nov 6..
[Nexus 5 General] custo:
It arrived in Winnipeg couple hours ago. Still a day away from Edmonton, it's final destination
[Nexus 5 General] Zackaroli:
Free shipping and I will ask for 2 extra cases or they take the order back and save me money! not trying to be a smart A $ $ but I don't it was fair to ship for the people who ordered days after me even tho I am happy for them and its Google's fault
[Nexus 5 General] tulongest:
Put your tracking number on PackageMapping.com it shows where its going unlike UPS website.
[Nexus 5 General] umesswitme:
Don't lose faith guys, it's possible that the tracking information just isn't updating properly.
[Nexus 5 General] alex00725:
just talked to a rep again and they still give generic answers like "it's been sent out to the shipping company" and blah blah and when i ask them why is everyone else who ordered after me getting their phones first then he had no clue. just useless. how will you ask for a case ? maybe ill do the same ? will you just mail or tell the rep on phone that you want a new case as a compensation ?
[Nexus 5 General] Zackaroli:
After so many calls, I asked for a supervisor which didn't help much but I told him his reps do not know anything since each one of them gives me a different answer, one of them said that my order didn't go thru while others said this is normal and it is still processing, at the end one of the reps actually sent my case to a shipping specialist and he confirmed it will ship today as they promised, if it doesn't then I will call them back and ask for the shipping fee to be refunded + the 50 minutes that were wasted from my phone plan + the wasted time they have caused me because of their mistake so I want 2 cases for both phones.

If they say no then they can take their phones back and save me whatever I was supposed to pay, I know it might seem alot to ask but it is not fair that they ship to others who ordered days after me and I actually had to waste my time to explain to each rep my issue, I don't know how can such a company that handles so much data screw a simple shipping thing , that leaves me wondering how do they handle the data in the cloud and how unprofessional they are.

So yea I will give them a call after I know what is going on and ask for it, depends if they ship today or not
[Nexus 5 General] Bergy37:
Also in transit to Muamee! Thanks!
[Nexus 5 General] THE_KINGDOM:
I ordered less than 1 minute after it appeared on the Canada Play Store and still it's saying "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

anybody else in a similar situation to me after ordering it immediately after it became available?
[Nexus 5 General] Xelphos:
I feel your pain I ordered on the first of November, and people who ordered Saturday and Sunday are getting theirs shipped. Kinda annoying.
[Nexus 5 General] jeeholim:
Yeah, I agree that refunding the shipping fee isn't enough. It makes zero sense for people who ordered early get shafted by Google, and no amount of logistical experts talking about various regions and blah blah blah can convince me. People in my area have received shipping emails, and some of them ordered the same models I have. I will also ask for more than just a shipping charge refund.
[Nexus 5 General] oupavoc:
Don't worry it will!

Mine was just delivered! Its in the hands of the gf! Can't wait to get my hands on it! Hope you all get yours soon!
[Nexus 5 General] custo:
Was today your scheduled delivery date or was it delivered early?
[Nexus 5 General] zxyz:
Talk about an over reaction lol. First let's get this out of the way: Yes, Google should be able to give you more accurate and concise information, and yes if they don't ship it today they should (maybe) refund your shipping. Now...

It. Is. Not. Google. Shipping. Your. Phone.

It doesn't matter when you ordered (in a specific time frame). Think about this: Between 11:00am PST and 11:10am PST they had, quite literally, thousands of orders. Do you honestly expect that because you ordered 30 seconds before someone else you should get your phone delivered first? It depends where you live. This is called logistics. You're asking and demanding the world without even thinking about the grand scale of this ordering process. Once again, this is a very difficult thing for UPS (Not Google) to get right. Relax, you'll get your phone. Then probably find a defect and RMA it.
[Nexus 5 General] MrMCrowley:
I've been dealing with shipping products for over tens years. In this case you are the exception. Orders get missed/not shipped and often it's a simple as someone on the first day making a mistake like maybe loosing your shipping label. Could have been Google, could have been UPS. Based on this forums experiences it seems as though most people are getting their phones on the promised schedule. i.e. SHIPPED before a certain day. That is all that was promised. Nothing more. It's sucks that your had a problem.

The second issue is completely separate from the first. As far as some people getting theirs before you. It says nowhere that it's first come first served. If it was done like that we would ALL have to pay more shipping. How do you think companies cover the costs of shipping individual phones across the country? It's not like Google sent a single car to the Factory and are driving it straight to your house. Shipping by the 50's or 100's or 1000's saves them and YOU money. So orders get put into groups and shipped at different times based on a huge amount of variables like how many to specific cities, distances, borders, time zones, other shipments going to the same places. Too many reasons why it will never be first come first serve, and why it shouldn't be.

Being an early adopter always comes with pain. I have been first in line for tons of products over my lifetime. These things happen. If you wanted a situation where you pay and get what you want immediately with no risk you should have went to a brick and mortar store and bought it in person. Since you wanted it asap that wasn't the best bet. So you ordered online and something got messed up. Too bad.

Oh. And the cloud comment is just silly. Handling Cloud data and your phone shipping problem are unrelated.
[Nexus 5 General] jeeholim:
Stop trying to move the blame away from Google; if I were to order something from any other online shop, it would be processed by the order it was received. Just admit that the people who ordered first should, by logic, receive it first. You're not a logistical expert, and I strongly doubt you work for either Google or UPS to know enough about how these phones are shipped. So stop trying to pretend you know how everything works. We ordered first, we were told ours would be shipped by an earlier date than most of the other people that ordered, and today is the deadline for our date, and we haven't received ours, but others who were given a later date have. It's not like I feel the people who ordered after me should wait until I get my phone. In fact, I'm happy for them. But, my phone should've shipped before theirs, and at least have shipped by now.

I don't care how difficult it is for UPS or Google to get this right, it's their fault. They said it'd ship today, and it didn't. So the people who haven't received their phone have every right to complain, and ask for compensation.
[Nexus 5 General] syder:
thanks

it look like mine made a extra stop

HODGKINS, IL, USA

Tuesday, November 5, 2013 4:51 AM

DEPARTURE SCAN

Tuesday, November 5, 2013 3:58 AM

ARRIVAL SCAN

LOUISVILLE, KY, USA

Tuesday, November 5, 2013 12:01 AM

DEPARTURE SCAN

Monday, November 4, 2013 6:19 PM

ORIGIN SCAN

US

Monday, November 4, 2013 11:59 AM

BILLING INFORMATION RECEIVED
[Nexus 5 General] MrMCrowley:
Ignoring facts when you don't like something just makes you more frustrated and comes off sounding ignorant.
[Nexus 5 General] mdkath:
Waahhhhh, you still haven't gotten anything??? :eek:
[Nexus 5 General] alex00725:
what you dont get is that he didn't say he expects to get his phone before the person who ordered 30 seconds after him. He clearly mentioned that he ordered in first 10 minutes and the people who ordered 24 HOURS hours after him got their shipping notices and are receiving their phones tomorrow or day after. And you talk about logistics ? then riddle me this. I ordered one in first 10 minutes as well. I live in Winnipeg. I haven't received my shipping notice yet which I'm supposed to get today. Many people who live in winnipeg who ordered in first 10 minutes and hours after me got their shipping notices and are going to get their phones soon. So how does logistics work now >< I mean, neither did they ship my phone with people who ordered alongside me and neither did they ship my phone with people who ordered hours after me even when the destination was the same. I'm guessing you got your shipment notice, no wonder you don't understand.
[Nexus 5 General] jeeholim:
I didn't know that everything that comes out of wanna-be logistical experts who pretend that they know how the entire UPS shipping system and Google's processing methods work are true.
[Nexus 5 General] zxyz:
Yeah, you know what I am and what I'm not :good:

That's all I can say about this post because the rest of it is just stupid.
[Nexus 5 General] alex00725:
ha ha, nope, nothing at all. :P maybe i'll get shipping fee refunded :P

---------- Post added at 05:21 AM ---------- Previous post was at 05:17 AM ----------

all the google reps said it should be 'first come first serve' . so there's really no point arguing. it is unfair and that's it.
[Nexus 5 General] Zackaroli:
LMAO @ RMA nice one.. I am not saying 3 seconds but if you ordered 2 days after me and ur shipping was 3-4 weeks and you got it from me then there is something wrong, we are not talking hours.. days here

I honestly expected them to be more organized, I have worked with orders processing before and it comes in batches, so if orders are created within lets say a 6 hours time frame then the stickers get printed and prepared then they gather them together and ship them once they are ready.. its basically 1 2 3 logic but Google just shipped left and right which means they were so disorganized

The day still didn't finish but I am annoyed by their unprofessionalism and the fact that the reps on the phone do not know **** + the time I had to waste to tell them that my order is stuck, one of my devices went on pre-order .
[Nexus 5 General] spicydicy:
You have no idea how much it pains me to know it's in my city now, literally minutes away, and I have to wait until tomorrow night to receive it. Lol. But, not a huge deal.

As for people complaining about first come first serve, blah blah blah blah. There's no sense in typing, you're wasting your energy. No one cares that you have to wait, it's part of the process. You can blame Google for UPS mistakes, and you've clearly never dealt in logistics before.

It's a bunch of whining 17 year olds who are completely spoiled. You'll get your phone, and by the time Google quoted.
[Nexus 5 General] MrMCrowley:
The folks at warehouses don't give a crap about your phone. It's sounds like they screwed up and didn't get your orders processed at all. In my experience calling Google customer service or any other customer service center will always get you generic answers. Unless you know the phone number of the warehouse manager who is likely trying to figure out what his employees did wrong with your order it's unlikely for you to hear any new news until it get sorted on their end. Google reception likely has no idea what they messed up but when they figure it out I am sure they will try to make you happy. Compensation or whatever. All I am saying is your not adding anything productive to this thread. Post when you have new news or something that will help others in you situation.
[Nexus 5 General] oupavoc:
According to my tracking number it was supposed to be delivered tomorrow! But its been at the ups warehouse since early am! So I guess they just threw it on a truck and delivered early! Not complaining!
[Nexus 5 General] alex00725:
damn, you're such ..... im ashamed to know Winnipeg has people like you. No one cares that you care. you arent adding anything productive either. No one cares that you GOT your phone. and yes, we would've seen what you'd do if you were the one with still pending order.
[Nexus 5 General] custo:
Nice, I'm extremely jealous. I hope they manage to do an early delivery tomorrow.
[Nexus 5 General] Zackaroli:
I have said my opinion about the whole situation in my previous reply but this is for the cloud comment:

Everything should have a process and it seems that Google does not force or do not have a professional process to handle things, when you start a project the first thing is having a project manager to tackle all the issues expected and process engineers and if you cannot get such a simple shipping process then that tells me more about your business model and how things are being run inside a company

Imagine you go to a store and everything and you are looking for someone to help you but you cannot find any and once you find one it turns out he doesn't know anything but people are saying this is a great store? how would you feel?

As I said before I don't expect the best time lines from many companies but from Google I have expected more, it seems they didn't even think about a process for the past 2 years, they screwed the Nexus 4 launch and Nexus 7 and now Nexus 5? what does that tell you? if they cannot get it right then they cannot be trusted in all type of services they provide
[Nexus 5 General] jeeholim:
Funny, because we haven't gotten our phone shipped by the time Google quoted. Why are you being such a hypocrite? We're all very excited about the Nexus 5 and want to receive it, we're just frustrated that ours haven't shipped. Sharing information about if anyone has had their phone shipped, what to do after today if it doesn't ship is about as important as people sharing the location of their Nexus 5s across the country.
[Nexus 5 General] Zackaroli:
People here are sharing their experience with the orders, some are happy and some are not, you are not in a position to tell people what to do and when to whine or smile Mr Logistics

Btw.. you are talking about people whining but you were crying that its in your city but its not with you..how much it pains you lol maybe you should look in the mirror first then talk abt others ;)
[Nexus 5 General] killjonny:
lol

Google is responsible for the activities of 3rd party companies they hire. If their contractors are not preforming, its Google's job to make sure they are doing a good job. Google has HUGE negotiating power. Its not like its some tiny company we are talking about. Its Google! The only companies in the world with more negotiating power could be Amazon and Apple. If Google cared to provide a quality shipping service, they would enforce that from UPS.
[Nexus 5 General] custo:
If you're not satisfied with Google and their procedures, or if you think they "aren't taking the professional" route with dealing with these shipping issues. Cancel your order. No ones putting a gun to your head and forcing you to order these.
[Nexus 5 General] alex00725:
tried cancelling, can't cancel it. google says it's already been sent out to ship from their side. so can't cancel it anymore. that cancel button stops working an hour after ordering.
[Nexus 5 General] Zackaroli:
You cannot cancel the order now, they say it has to ship then you return it Mr Smart comments..