yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] sprawl2:
Ordered at 5:39PM from Ontario on Thursday. Estimated to ship by Nov. 8. Got my tracking number on Sunday, but no tracking status as of yet.
[Nexus 5 General] jcsww:
lol Don't make us vote NPD to teach the rest of the country to know their role! :p I'm just kidding! That would be even worse for us.
[Nexus 5 General] Zackaroli:
I actually Ordered 5 minutes after the release and my order didn't ship yet, I ordered 2 x 32 gigs white and black , the white one showed preorder and the black one showed shipping Nov 5th, not I see the Nov 5th for the black one message was removed and it shows pending without any other information
[Nexus 5 General] JLishere:
No. All Play Store orders placed in Canada are still shipped from the US (Louisville KY), using UPS World Ease. This includes the N4, N7, N5 and accessories. Google does not operate a Play Store facility or warehouse in Canada.

LG Canada does have its own warehouses (along with stocks of N5), but those are allocated to carrier stores: Rogers, Telus etc. That distribution channel is completely separate from Google's Play Store.
[Nexus 5 General] mymusicathome:
So weird... I clicked to buy the n5, received a confirmation that it was ordered but checked my mail box and is not there ;)

People just need to relax. It will get to you when it does. Gives more time for the dev community anyway.

Sent from my SGH-I337M
[Nexus 5 General] jeeholim:
Hey, I'm also on the same boat. Ordered 13 minutes after release, 2 16GB Whites, quoted Nov 5th, and still no email. Hopefully it will ship tomorrow, or else I'm calling Google for compensation :p
[Nexus 5 General] Ashcunak:
Minneapolis sure is a long stop over, they must be batch scanned as ive got the exact same minute as you and destined for Calgary.
[Nexus 5 General] Zackaroli:
I love the smart a.. comment.. people are not pissed off because they didn't get theirs, they are not happy because Google didn't honor the first come first serve

next time use the /S under the comment :)
[Nexus 5 General] spicydicy:
What do you mean by batch scanned? I'm not very familiar with international shipping, or UPS.

I'm not too worried about when it arrives, it's clearly in transit, I'm just more curious as why they would offer something as customer oriented as their tracking system, and then leave it so ball park and broad with scan, arrival and departure times. Managing a company that has a thorough customer service strategy, it seems a little contradictory to me personally.
[Nexus 5 General] Ashcunak:
i was just assuming maybe its in a big container on an airplane and all items on it get marked off as arriving when the planes unloading in one giant block.

just seems too much of a coincidence that a few (ive seen a few others on other forums) have the exact same minute arrival time.
[Nexus 5 General] custo:
Again I'm going to comment on this... But where does it state Google will ship FIFO? Only thing they guarantee is it will ship before a certain date... Which as far as I know they have so far honored...
[Nexus 5 General] tulongest:
Finally got an Origin Scan at Louisville, KY after all this time. Bought 32 GB white at 14:08:25 on the 31st.

It'll come at End of Day Thursday, 2013-11-07
[Nexus 5 General] MrMCrowley:
Exact same thing just happened with mine. Origin Scan. Except mine is coming to Calgary Friday. My guess is same pallet of phones.
[Nexus 5 General] BMelz:
Amen
[Nexus 5 General] Zackaroli:
Hmm maybe common sense? for example one of my orders shipped and its supposed to be delivered on Wed while I placed it an hour late, but the other one which was placed and had Nov 5th ship date didn't even ship, it actually changed from shipping Nov 5th to pending, now I hope they ship it tomorrow and it doesn't matter when it arrives, for me I know it will come someday within a week or two but if someone without a phone who waited until the release date and placed the order right away should get his/her phone before who placed the order 2 days after..

That's how orders processing works and how common sense works :)
[Nexus 5 General] htc fan89:
Were the nexus 5 cases available at launch? Or it always said coming soon? I really want the red bumper case
[Nexus 5 General] custo:
No it doesn't. That's how YOU think it works. But there are other variables other than time that may affect shipping time. You speak common sense? Common sense would point to if Google said it'll ship by a certain date, it'll ship by a certain date. Now THAT is common sense.
[Nexus 5 General] mafiaboy01:
I also just got an Origin Scan on one of my phones.
[Nexus 5 General] tulongest:
Some Americans got to order cases at launch. Then it ran out and became Coming Soon. It already said 'Coming Soon' when I was ordering, 7-8 minutes after launch. That's how quick it went out.
[Nexus 5 General] kolokot:
certain things would not have to be expressly mentioned. They are part of everyday life's rules in our society. When you do your groceries in the local food store, there is not sign that the cashier is going to serve the line up one by one, first the first person then second etc. However, you guys would be shocked if the cashier starts choosing the people behind you to be served before you, right? I see no difference here. I am the one served from behind, so am completely neutral, it is not right that I ordered at 9pm on the first day of the sale and already have the the package in UPS hands, while others who were before me are still waiting.
[Nexus 5 General] htc fan89:
I was in a hurry to get my n5 checkout didn't check if the cases were available
[Nexus 5 General] custo:
But we weren't lining up and individually purchasing this phone. The flood gates opened and thousands of people ordered. Do you think Google is going to go through each order and look at the time? Or do you think they're going to sift through the orders so they can ship them in batches to the appropriate areas? The way I see it, they're doing it in the most efficiently way possible for them. If we take your analogy and reverse it, what would happen if everyone ran to the checkouts to pay? Although one person got there a millisecond before the next, he might not necessarily be the first to check out.
[Nexus 5 General] comminus:
The analogy is faulty. If everyone was waiting and orders were being processed in series, this would make sense. Orders are processed in parallel closer to how there are multiple checkout lanes at grocery stores. Regardless, at the time of purchase we were all shown that our order would be shipped by a certain date - Nov 5, 8, etc. There is no FIFO, there is no obligation to make sure that orders processed at 11:00 are fulfilled before orders at 11:01 or 11:30.

The logistics and variables involved in getting packages out of a central location on to vehicles with pre-defined shipping routes to destinations across the continent is not trivial nor is it bound by any order process other than meeting the requested delivery standards - in our case: 2 - 7 business days.

tl;dr - If your order does not ship by the date Google Play provided you, ask them to credit you the shipping cost. We're not entitled to anything more that what we agreed to when we purchased our devices.
[Nexus 5 General] BMelz:
Google is going to move the product as efficient and cost effective as they possibly can, all while meeting the deadlines they've promised. There is a disgusting amount of entitled logistic experts in this thread. Until Google starts missing their ship dates, delivery dates, etc. Nobody has any right to complain.
[Nexus 5 General] noxlord:
Just got Origin scan, scheduled delivery is Thursday nov 07. I ordered a Nexus 4 last year and the wait was much longer than this one ...
[Nexus 5 General] tulongest:
Last year I remember it coming around end of November when I ordered on the first 15 minutes of launch (Nov 13, 2012).
[Nexus 5 General] syder:
Shipping status

ships by November 8, 2013.	1	Nexus 5 (16GB, Black)

To

Scheduled Delivery:

Friday, 11/08/2013, By End of Day

Can't wait
[Nexus 5 General] Zackaroli:
I will have to disagree with most of what you said, if you placed an order two days after me and you got yours shipped then and both are going to the same city or lets say to the same address then there is something wrong period, I don't know why people are defending Google for messing up the order process and admitting how disorganized they are, I have to agree with you on the shipping day that was provided if it says Nov 5th then it should be Nov 5th but in some cases Google is changing the ship date from Nov 5th to unknown.

If they do not ship by that date then you can ask for a shipping refund but that doesn't make it any better, there is a logic for everything in this world and that's why we should have common sense, why do most people wake up in the morning and sleep at night? where was it written that you should do this? its just the way it is and how things are going , its logic and when it comes to processing orders then there is something called a PROCESS that they follow.

If they cannot get such a simple process clear then how can they handle all your data in their cloud and secure it? I honestly expected better than that..bringing the fact that they screw up each big release big time
[Nexus 5 General] cmstlist:
Going by the trajectory of previous shipments, Vancouverites can probably expect a few days' wait after Hodgkins, IL, then it'll reach Spokane and Redmond, WA, and finally get an import scan in Richmond, BC.
[Nexus 5 General] killjonny:
at least no website errors this time!! that was ridiculous last year!
[Nexus 5 General] jonnyg1097:
I just checked thanks to reading your post and saw the same information on mine too.
[Nexus 5 General] comminus:
At no point am I defending Googles mistakes. I pointed out an invalid analogy and have issue with the childish "but I was first" whining. Last year I placed my nexus 4 order within the first 10 minutes and it was delayed a month so I have first hand knowledge of what that is like.

The first deadline for shipping is tomorrow. That is all anyone is entitled to at this point. When that date passes and shipping deadlines are missed, take it up with Google. I can tell you first hand that the best you can expect is credited shipping. Yes, it sucks and it's not fair. Welcome to life, sh!t happens. Save the complaining for after the fifth because you're not entitled to anything more than that.

Sent from my Nexus 4
[Nexus 5 General] Zackaroli:
Nobody is whining, we are saying we expected better than that, I like the welcome to life part sounds pretty tough lol
[Nexus 5 General] kasdepwel:
Anyone here got their nexus yet in canada?

I'm aksing because i'm worrying about ups charging customs on our orders, because their custom fees are absolutely insane. My phone is in Louisville, KY and i'm actually concerned about all this. I once bought an archery item, with a value of 400$ and ended up paying 190$ extra at reception.

Raphael
[Nexus 5 General] Zackaroli:
They wont charge you since you bought it from Google Canada and you already paid the tax on it, that is all included on the shipping receipt/slip, go and track your order then look for something called (WORLD EASE) under additional information, that means that the tax has already been paid.
[Nexus 5 General] kasdepwel:
Thanks you, i didn't though about that.

I couldn't remember where my N4 shipped from.

Thanks anyway
[Nexus 5 General] thegregulator:
That's what I figured as well. I checked a few Nexus 4 and 7 threads from last year and it seemed like there was a 3-4 day gap between leaving Hodgkins and arriving at Spokane. I thought since mine shipped on the 1st I may have it a bit earlier than the 8th but now I doubt it. Oh well. I still consider myself lucky it's on its way!
[Nexus 5 General] palabook:
i think majority of us will receive the phone by thursday woot :)
[Nexus 5 General] cmstlist:
In general, if you order from the US and they don't charge you CDN tax, then you might worry about brokerage. If they charge CDN tax, they have probably made arrangements already for brokerage.
[Nexus 5 General] auslander1138:
Ditto on my Black 32GB N5 ordered within the first 10min of the sale.

Same scan time and no updated status since then. Destined for Calgary with an expected delivery date of "by end of day Thursday, November 7".

Good luck to all of us! :D
[Nexus 5 General] anthonyly:
32gb white

:) was suppose to be shipped by the 8th but it already got shipped today

and im guessing its the 7th for everyone too?
[Nexus 5 General] comminus:
lol! glad you enjoyed that part :P

I hope those waiting for shipping confirmation this week see it soon. This years launch was significantly smoother than last year, but obviously still not good enough.
[Nexus 5 General] Ashcunak:
customs charges should have 0 fees.

AFAIK (reading the govt documents on importing and duty when i got my N1 so this may of changed?) telephone equipment comes across the US into Canada border duty free.

next time try and get your archery stuff labelled as cell phone accessories :P you know.. its got a string to attach to your phone for security of the phone.. ya thats it...

*edit*

oh ya.. taxes dur.. i forgot about that.. hmm i cant remember the deal with taxes i think someone else answered allready tho on that
[Nexus 5 General] chef_christoph:
Just got notification that the shipment my phone is in arrived in Maumee, OH.

As an FYI for anyone else with a phone in this shipment, from this point on my Nexus 4 shipment in February, it was just under 18 hours until it left Maumee, crossed the border and arrived in Windsor, ON.
[Nexus 5 General] epictech99:
Just checked my tracking number. It says "in transit" and scheduled delivery for Nov.12
[Nexus 5 General] matthewr87:
My tracking number just updated. Still in Kentucky but it will arrive on the 8th
[Nexus 5 General] DizzC:
Mine has been in transit from Hodgkins, IN since saturday with no updates.
[Nexus 5 General] icy_virtuoso6:
Sounds like mine is sitting right along side yours.
[Nexus 5 General] kolokot:
we did not run for the checkout, but instead orderly paid for it. Google also noted the time we paid. It is not difficult to also orderly release the units. We are the consumers, it is not important what is convenient for Google, but what is convenient for us. It is because of our money that Google exist. By your logic, these big companies are to do what is easy for them the hell with the consumers. It is wrong.

---------- Post added at 08:55 PM ---------- Previous post was at 08:53 PM ----------

mine arrives on Thursday, a week after ordering it.
[Nexus 5 General] JLishere:
Mine has reached Syracuse NY this afternoon. Will probably clear customs at the big UPS hub in Champlain NY (where all orders to Eastern Quebec are processed).

I feel like we're all on a manhunt for Carmen Sandiego.

---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------

UPS tracking unites us all; a singular moment of comradeship and brotherhood.
[Nexus 5 General] hpacura:
My tracking showed the same thing :). Hope the N5 comes solid and with no defects.
[Nexus 5 General] ShoukaT1:
WIND MObile

Hey,

I got lucky and ordered within half an hour of its release..

got 32 GB white version..

Can anyone confirm that it Will work with WIND Mobile , Wind Mobile uses AWS frequencies...
[Nexus 5 General] custo:
Mine must be in your batch
[Nexus 5 General] tulongest:
Yes, it will work on WIND mobile. Supports the 1700 MHz AWS frequency on WCDMA which WIND Mobile uses.

Can anyone tell me how long it takes after Origin Scan for it to move somewhere?
[Nexus 5 General] hpacura:
Yes, N5 will work with Wind (N4 works with Wind also). Checkout the bandwidths http://www.gsmarena.com/lg_nexus_5-5705.php
[Nexus 5 General] ShoukaT1:
Thanks Alot for the clarification.

Thanks
[Nexus 5 General] chef_christoph:
Mine was about 3 hours between the origin scan and the departure scan.
[Nexus 5 General] tulongest:
Hmmm it's been 4 hours already. The origin scan happened at 17:20 EST.
[Nexus 5 General] chef_christoph:
My Nexus 4 had a five hour gap between the origin scan and the departure scan. It sounds like yours could be moving any time now. Hang in there :)
[Nexus 5 General] nolook:
mine is sitting there too ..

will take until Thurs for Calgary... ordered mine 3 mins past...
[Nexus 5 General] JLishere:
Yes it's compatible. WIND Mobile uses bands 1700/2100 and the N5 is fully compatible (3G/HSPA). So was the N4.
[Nexus 5 General] b.spec:
Ordered my 16GB black at 6:27 PM MST and tracking label says it should arrive Friday. Hoping mine catches up to nolook's to hitch a ride to Calgary =)
[Nexus 5 General] valent|n0:
the UPS service is UPS standard? is that correct? Mine says schedule to arrive NOV 12 ... I was expecting one or two business day...
[Nexus 5 General] b.spec:
Mine is being shipped UPS Standard. Shipped on the 4th, scheduled to arrive on the 8th.
[Nexus 5 General] tulongest:
If you guys want, use PackageMapping.com, it also tracks Location Scans there too, something else to look forward to I guess.

EDIT: Finally left the facility! :D
[Nexus 5 General] sprawl2:
This shipping is quoted as 2-7 business days, according to my shipping email.
[Nexus 5 General] rickytenzer:
My tracking number went live! 2 32 GB black ordered Oct 31st @ 2:21 PM.

Google really upped their game this time around. My phone was quoted as leaving by November 8th. It will arrive on November 7th!
[Nexus 5 General] tulongest:
I'm guessing you're in the same haul as mine if it's set to arrive on the 7th.
[Nexus 5 General] Gibbus:
I am pretty sure it said "International Priority" when I was placing my order, but for obvious reasons (putting in my order ASAP) I do not have a screenshot. UPS Ground is definitely not Priority IMO but it definitely ships ground. Perhaps with some luck we could call in and argue to get our shipping costs back, but that would not be easy since after you place the order it says 2-7 business days, which is pretty accurate...
[Nexus 5 General] spicydicy:
I'm fairly certain now that ups ships from there at night, at least to come to Winnipeg.

I imagine you guys out west might have a bit of a delay due to the storm. But I hope I'm wrong about it.

Edit: that package mapping site is much more helpful. Thanks for that info!
[Nexus 5 General] tmac15:
My tracking number went live as well, currently In Transit to Lexington, Kentucky. Delivery is scheduled by end of day November 7, 2013.

FYI: I ordered 2 Black 16gb's at 2:08pm and was quoted in the original email as shipment leaves warehouse by Nov 5th.

My little brother will be excited for his christmas present, first smartphone that he will ever have, currently using an old samsung flip phone lol
[Nexus 5 General] Zackaroli:
Anybody ordered and their shipping was Nov 5th but their order is still pending? mine was showing shipping nov 5th but now its showing pending and the nov 5th disappeared
[Nexus 5 General] DeusInvictus7:
I really wonder what Google's logic was for this whole ordering system. It seems so random as to who actually got theirs shipped so soon. My girlfriend ordered mine and hers at around 7pm on the 31st, and was part of one of the multiple "Ships in 3-4 weeks" batches. Mine is shipped and will be delivered on the 7th. So that's a one week delivery; it feels as if I was part of the first batch who ordered within minutes of the phone going on sale. But others who have ordered before me are getting later delivery dates and some even haven't even shipped. It's really interesting, and extremely random lol
[Nexus 5 General] alex00725:
Don't argue with them. They got their shipment . i can assure you if they hadn't gotten their shipment yet they would agree with you that its unfair. Like I agree with you :P ordered mine in 8 minutes and still no shipment. Hopefully will get shipped by tomorrow as it is supposed to. If it doesnt,..... Well then free shipping :D
[Nexus 5 General] killjonny:
i have still not received a shipping notice and i was given a nov 5th shipping deadline.
[Nexus 5 General] spacemanspiff33:
same boat here...ordered 7 minutes after launch...32gb white....still says leaves warehouse by nov 5th on the orders page, and pending on the actual order...

sad panda :(
[Nexus 5 General] Zackaroli:
They don't have a logic (you would expect they do lol), for example I ordered within the first 5 minutes [Order date: 31-Oct-2013 2:05:45 EDT PM] and the shipping date was supposed to be Nov 5th but I didn't receive anything and on top of that today the date changed to pending, I ordered another one after an hour and it will be delivered on the 6th

I am just curious if they messed up my order but at least I will get the separate one, I don't think their system was fair but watever if they don't ship mine tomorrow then they save me so much money and they can take the order back once it arrives lol
[Nexus 5 General] Ashcunak:
Storm??? what storm?
[Nexus 5 General] DeusInvictus7:
Lol yeah that's exactly what I mean. It's so weird that the later orders (Ships in 2-3 and 3-4 weeks) seem to be the ones being delivered quicker than these "Ships by Nov. 5th" quoted ones.

In other news, mine just reached Lexington, KY a few minutes ago. Headed to the border soon, I think!
[Nexus 5 General] Jayowend:
Dang, downsides to living at the west coast.. why does Google's warehouse have to be in Kentucky? :P

Nov. 8th date, just got departure-scanned, estimated delivery on the 12th.

Hopefully it comes way earlier than that, or a few days later so I can claim free shipping on that 2-7 business days!
[Nexus 5 General] alex00725:
just talked to a google rep. Useless ! ordered mine at 11:07 and still no shipping notice. I asked her about their shipping policy and they said it's 'usually' first come first serve. yes, usually my ***. i almost shouted at that girl :P it totally sucks everyone will get their's this week and i'll be without any phone for another week. man, google just got voted out as my favorite company. I know that nobody cares but what the hell. I really feel like ranting out. maybe it will make me feel better later. maybe ill go find surveys for google and give them zero in everything . nah, i wont do that. but this is totally absurd. I gotta stop coming here and should stop reading everybody's comments about how they are so excited they are getting their nexus 5 so soon. I seriously hope their shipments get lost in a cyclone and they dont get theirs for weeks too and when they do get, their phone breaks 2 seconds after they take it out of the packaging or if that doesn't happen then i hope they get dead pixels and massive LCD bleeding. bahhhhhhhh.

ohkay i feel much better now :P sorry everybody, I didn't mean any of that, enjoy your nexus 5 :P
[Nexus 5 General] Ashcunak:
hmm weather in Kentucky looks fine.. same with Minneapolis...

Mines idling in Minneapolis, MN, since almost 1 am.. and a friend who ordered at the same time his went to Indianapolis after Kentucky instead of Minneapolis i think he said. so who knows what route yours will take as mine as the friend and i both have the same delivery date.
[Nexus 5 General] Zackaroli:
LMAO I spoke to them 3 times and its all BS.. btw they might send you a survey to finish.. I am saving it to rant haha but I don't think anybody looks at it anyway..I am in the same boat so don't feel sad! lol
[Nexus 5 General] tulongest:
I was in your boat last year for the Nexus 4. I raged at 4-5 times at a Google CSR because of the whole backorder fiasco. Thankfully, I don't have that problem anymore, I hope.

Try to see if you can get something out of them, like say a new QuickCover, a bumber or your shipping fee refunded. Sadly, I only got my shipping fee refunded last year.
[Nexus 5 General] alex00725:
**image courtesy of Soldier 2.0