yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] Sharp-Razr:
Leaving aside the screen guard which I can overlook if required, I have till this Friday 6th Dec to RMA it. What has been your experience in terms of ETA to get a new handset? Like I said I cannot wait for 10-15 days. Of course there's still no guarantee the replacement will be fault free either. These are the 2 main reasons for my hesitation.
[Nexus 5 General] Seadra:
so , got the email finally.. here it is.. I am still going through it.

[img=http://s13.postimg.org/ht437f7dv/image.png]

[img=http://s13.postimg.org/a1nd8v38j/image.png]

[img=http://s13.postimg.org/bcv4hbyub/image.png]

surprised there's nothing is written on this about "advanced replacement" here :/ are they kidding me!! they said the same on phone and now this ****. what the ****!
[Nexus 5 General] Ashutosh1313:
When it comes to RMA google is actually pretty quick and helpful. But the only problem is pickup because the shipping/receiving is bluedarts job. its been 3 days and im still waiting for bluedarts call for pick up. so if you dont live in mumbai (Mumbai area is covers by BlueDart) or you have different shipper available in your area like fedex then it should be pretty quick process.

When i asked about the expected delivery of Replacement device they told me "After receiving my device the replacement device will reach to me in 2-5 days.

RMA stock is different.
[Nexus 5 General] Venomous Viper 119:
Finally got my n5 ;). Very happy with it. Camera shutter doesn't lag for me. Ya, the sound is a bit low. Didn't notice much battery drop down since I just got it out (from about 5hrs.) My n5 still hasn't been on charging yet.

---------- Post added at 08:14 PM ---------- Previous post was at 08:12 PM ----------

Waiting for SIM card activation. N5 ftg for browsing, etc.after 2 days .
[Nexus 5 General] amkush:
Even I was pissed of with Google on RMA specially when they communicated the US RMA process to me on mail which clearly stated that I will have 5 days to return my defective device once I get a replacement device. Of course they admitted on mail that they have by mistake sent the wrong country RMA policy/process to me and for India it is a different policy.

I really doubt Google India has separate RMA stock for quick replacement or else they would have followed the global policy which is get a replacement device first and then return the defective one within 5 days.
[Nexus 5 General] shadowdevil:
Seems to be good deal...

http://www.ebay.in/itm/NEXUS-5-BLAC...ones&hash=item338832730a&_uhb=1#ht_500wt_1156
[Nexus 5 General] RohanM:
Shipping:	Rs. 229.00 ... Not worth..
[Nexus 5 General] Venomous Viper 119:
My 32GB black n5 cost me 33800Rs. + They gave me a headphone worth over 2000Rs. as a gift.
[Nexus 5 General] Sparx75:
Nice. Where did you buy from?
[Nexus 5 General] Seadra:
agreed! I have no idea what to do now. Should I go to LG and try my luck there?
[Nexus 5 General] vimsec11:
Nexus 5 cases

Can anyone suggest where i can find good nexus 5 case in Delhi or Noida ???
[Nexus 5 General] H4CK_H0PP3R:
Nice..From where you bought it ? Link please & which headphone ??
[Nexus 5 General] Sharp-Razr:
Thanks, I'll wait for a couple of days and decide. I am getting another handset (Note 3) in a day or two.
[Nexus 5 General] shubh_007:
I see so many people fuming over delayed deliveries and inappropriate replies over delivery timings, stock availability, RMA policy. What I feel is Google is not the only one to be blamed. People working here for them and for the courier services are Indians (majorly if not all). So if we people are such slackers we need to improve our attitudes also. Also few people have mentioned that they got satisfactory replies from US support numbers whereas people in Google India were either clueless or lying. Google is definitely to be blamed for repeating its mistake from the previous year and not being able to analyse the demand for nexus devices in India and all over the world. It is still a company out there to make profits, they choose where to launch a product and at what condition and what price, so they can have their policies different for different regions. We shouldn't being judging them as discriminatory for the RMA policy they have adopted in India. And to my brothers who are so pissed off with Google it's a huge market with so many manufacturers you can buy any other phone. It's so simple. No offence to anyone. :cool:
[Nexus 5 General] sumanthsv:
Agreed! But..they haven't even updated the status of the shipments expected to be shipped by 29th November! For a tech company that's really really lame!

I am another one of those who bought the nexus 5 32gb black on Nov 22nd 1026hrs..expected shipping on 29th november..no prizes for guessing I am still clueless abt my shipment!:mad:
[Nexus 5 General] amkush:
While I agree to your point that at the end of the day it is Indians who are working for Google either directly or as partners but it is up to Google to set up the working policies and bring about a change isn't it ? I still believe that RMA policy for India is discriminatory, if at all something needs to be improved then it is proper validation of buyer by Google. Don't sell it to those buyers which Google thinks can;t be trusted, simple !
[Nexus 5 General] MoonBlade:
bought a n5 from ebay 32gb black for inr 31955 with 1 year india lg warranty from seller gtronix on 28.11.2013. free aux cable and micro sim cutter. to be shipped by second week of december. hope it is not a rip off like that empiretronix guy ..
[Nexus 5 General] shubh_007:
That's pretty bad bro. They should have at least given a date and an appropriate reason for the aforesaid delay. But then Google generally doesn't give exact dates. Same while releasing the phone. They are company which surprises you. Many people are having bad experiences due to insufficient stocks. But there are also people in India who have received their device in around 24hrs. I hope you receive it soon. :)

Yes it is up to Google to set up policies but they can't control their delivery partners. Can they? The most they can do is change them, which they are doing. People are receiving the device through different courier services (bluedart, aramex, even fedex). They are doing their part. In my opinion they should be given a chance since this is the first time they are launching a nexus phone through play store in India.

For the RMA policy, how many Indians do have a credit card? Even those who have how much is their credit limit? People having debit card and requesting an RMA i.e. Wanting a replacement before sending there device back would be required to have sufficient balance in their account for Google to hold back money. Which will not be the case with many people. And checking the credentials of a buyer before selling a mobile phone would only result in controversies and it is just an extra burden on them. And that would also result in delayed deliveries.
[Nexus 5 General] ankitkhedekar:
Even i got a similar email. But the courier service has still not contacted me
[Nexus 5 General] netcitizen:
looks like he has increased cost to 37k now.
[Nexus 5 General] MoonBlade:
yea he just sold 4 pieces for that low price, he increased prices after that.
[Nexus 5 General] kailashnj:
Guys any news from ebay on empiretronix. Its been almost 2 weeks now and still don't know the status of the phone.
[Nexus 5 General] sumanthsv:
Just spoke to the Google Play Store guys..their story is "The Order Shipping application at our end is not functioning properly. Hence the delay. We expect ur order to be shipped in the next 24-48 hrs!" And oh..as far as the Credit authorization goes..it lasts for 15 days from the date of placing the order..Since i placed mine on 22nd, it is highly likely that my order will get cancelled automatically if they don't dispatch the device before 7th december! (Although the Play store guy promised that it won't happen and they will ship the delivery by then!

I told him to give it to me in writing..lets see.!! :mad:
[Nexus 5 General] SamBG:
Did any1 buy the N5 from local stores(Bangalore)??
[Nexus 5 General] droid@xda:
I called Google play support (Indian helpline) just few minutes back and now want to bang my head against a wall! Those fellows now have new lie to tell. They are saying that they have problem in ordering system and hence they couldn't ship device by 29th Nov. Now they will do that in next 24-48 hours and blah blah. I asked If I am the only one having this issue then representative again lied saying 'Yes Sir, we are sorry to say but you are the only one facing this issue and we will resolve error in system very soon and ship your order'. Lol!!

Then I said 'I know at least 10 people on internet who have ordered same version of Nexus 5 in same period and all of them are facing similar issue. Those who have ordered other version/color are receiving theirs. So how can it be an error in your system. Do not lie. I am going to escalate this in social media and tech journals/websites that Google is screwing shipments in India and still not accepting it and providing false info. There is not even a compensation policy etc etc'. The guy over phone came to senses and transferred call to his senior. And then the blunder happened. Senior executive simply repeated the same talk that we will resolve your case in 48 hours or you have option to cancel your order. :mad:

So, the conclusion is, they have really taken us for ride and clearly not in situation to fulfill our orders. Unless we raise our voice high in social media and reputed tech sites, they are not going to take this matter seriously. US and European markets are on their priority and holiday season has just begun there so its a icing on cake for them in those already lucrative markets. I am sure that LG is adjusting their manufacturing facility according to it and Google is diverting their supply chain to those markets for holiday season and we may be continued to be treated with don't care attitude. I am very much sure by this point that that after 24-48 hours, those play store support executives will directly prompt us to cancel our orders or wait for indefinite period. There is very slight chance that our shipments will begin within 24-48 hours. So guys, what to do?

Update: I received follow up email of that phone call and it doesn't even mention that I will get shipment details in 24-48 hours unlike what was informed on call (even though that seems like lie). Here is email:

Thank you for contacting Google.

I apologize for the delay in shipping of your Nexus 5 device.

Unfortunately, we are facing some technical issues with our order system. I request you to give us 24-48 hours to investigate this issue.

If there is anything further we can assist you with, please feel free to reply directly to this email or visit our help center.

Thanks,

Muqeet

The Google Support Team
[Nexus 5 General] jiteshj:
From the problems some of u guys are facing and many other people that i know personally,so for the new aspirants who are yet to buy N5,i would recommend you buy it from a local store. It's good to pay 1-2k more than having defective piece and then do the waiting for replacement(that doesn't mean u get perfect device in replacement always)

Cheers!

LG G2
[Nexus 5 General] droid@xda:
There is no stock of 32GB black version at least anywhere in my city. Otherwise I would have simply cancelled play store order and bought it from local store.
[Nexus 5 General] jiteshj:
They are sold out in LG showrooms too?

LG G2
[Nexus 5 General] sumanthsv:
Same story!

Ok exact same story..(read two posts above yours)!!! I just didn't push hard enough yet..wanted to give them the benefit of the doubt! I think that was wrong! Wtf is wrong with Google!!! :mad:
[Nexus 5 General] shubh_007:
Install a call recorder app. Record your conversation with the people at google. Post that conversation on YouTube. Share it's link everywhere. And do whatever you can do to gain there attention. :thumbup:
[Nexus 5 General] jiteshj:
It seems that all the defective pieces people replaced in US is sold here :(

LG G2
[Nexus 5 General] Terrence Lyngskor:
FINALLY

finally got my 16gb black after ordering on Nov20 at 9am.

310 batch though and button rattle noise is there

PRAYING for no other defects though
[Nexus 5 General] droid@xda:
Oh yeah. That's beyond the disappointment now. Why did they accept orders in first place if they were not in position to fulfill them and why are they lying even to this point? I clearly understand now that they do not have stock of 32GB black version and US support team once agreed to it. But no one is ready to offer any sort of commitment to new date or compensation for delay. I have paid using debit card and my money was deducted instantly on 22nd Nov. Since then, they are holding my money and all they have is false assurance. Even if I cancel my order now, it will take 2-14 business days for refund and now there is now stock in offline supply chains as well. If they hadn't accepted orders in first place, I would have bought device from local shops as there was abundant stock of 32GB black between 25th to 30th Nov. Now we are literally stuck. I am hoping that they will take Indian orders seriously (atleast existing pending) if we raise this issue again and again to Google and in social media. Are you guys agree?

---------- Post added at 03:34 PM ---------- Previous post was at 03:32 PM ----------

Hmm. Looking into that option too.
[Nexus 5 General] jiteshj:
http://m.digitaltrends.com/mobile/nexus-5-problems/

It says if u get rattle sound from your power button replace it from Google

LG G2
[Nexus 5 General] Terrence Lyngskor:
THANKS/

i have 15 days to RMA right?? so i think ill play around with it for 2-3days first..
[Nexus 5 General] droid@xda:
Unlikely as US version is different from Indian. But European and rest of the world version is the one they also sell here in India. So that might be a case. They can't do similar practice in other countries as laws regarding fair trade are very serious especially in Europe. But here in India, we all know that we have s**tty commissioning of laws and already there were reports that tech companies use India as dumping ground.
[Nexus 5 General] madhavanpillai:
I am another victim of this delay - Ordered 32GB black on 23rd Nov - 10.47PM

Find below the latest response from Google.

Dont know whether the customer reps have no clue of what is happening to our order or there are trying to hide the truth.

I think we should post the link to this thread to some senior google executive in Google+ to gain attention.

googleplay-support@google.com

2:09 PM (1 hour ago)

to me

Hello Madhavan,

Thank you for contacting Google. My name is Ray and I'll be more than happy to assist you today.

Your order is currently on hold for quantity reasons. As soon as we get more inventory at our warehouses to fill your entire order, your order will be sent to the shipper. You will receive an email with a tracking number when the shipper has processed and begun delivery of the package.

If you have any further questions or concerns, please feel free to reply directly to this email or visit us at:

support.google.com

or call: 1-855-83-NEXUS

Regards,

Ray

The Google Support Team

Madhavan Pillai <@gmail.com>

2:30 PM (1 hour ago)

to googleplay-sup.

Hi Ray,

From my previous conversation with Google support, I am already aware that my order is a backorder and it is on hold due to stock unavailability.

Can you please give me an estimated date of shipment based on your current inventory projections?

I am sure a company like Google should be having the exact date of shipment for an order which is 10 days old.

Regards,

Madhavan Pillai

googleplay-support@google.com

2:39 PM (53 minutes ago)

to me

Hello Madhavan

Thank you for replying!

Unfortunately, that information is unavailable to me at this time. Thus, I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

Thanks again for your patience and understanding.
[Nexus 5 General] sumanthsv:
Cancel the Play store order??

I am seriously thinking abt cancelling the Play Store order now! :mad: Especially given the delay and the possibility of multiple defects! I would rather pay the extra 1k with a DOA at an LG store (whenever the stock is available) than be stretched to the limits by Google!! Very disappointed!! :mad:
[Nexus 5 General] droid@xda:
I raised our issue of non shipments yesterday. Retweet my tweet or tweet yourself something similar or post to facebook and G+ pages of Google and reputed tech sites. Let media know about blunders at Google.

Here's tweet. Please re tweet:

https://twitter.com/anuj_t/status/407110175955243008
[Nexus 5 General] jiteshj:
Atleast u can check the piece there and then and its good to wait for that rather than waiting for playstore order

LG G2
[Nexus 5 General] droid@xda:
Hmm. What about stock availability of 32GB black in Bangalore? I will have to ask again in LG shops. Even if they promise of stock within a week, I will also go ahead with them.
[Nexus 5 General] mani0008:
It's better to get the phone in January so that the new stock comes in and less defective than the ones available atm.

Hope they get the quality check to work properly for the next stock.
[Nexus 5 General] sumanthsv:
Don't knw Don't Care for Nexus 5 anymore!

I don't know abt stock availability at stores in Bangalore. I checked with LG in Mumbai and they said stocks are expected in 2 days..So that could be a better option..besides with all the CM love that i get on my i9100 i think i might seriously continue to stick to S2 for another year! I am that pissed right now!! :mad:

P.S. I have to change my location to Mumbai. XDA profile last updated about 2 years ago! :)
[Nexus 5 General] Sharp-Razr:
Guys, while I really sympathise with those who haven't received the phone, think of it this way : it's very likely there's a delay because the new stock is being checked for defects at LG before shipping. Which is a good thing. Be patient. The new batches will in all likelihood have fewer defects. You always have the choice of cancellation
[Nexus 5 General] ams1576:
Got the below mail

Thanks for contacting the Google Play Support Team.

Sorry to inform you but, order #asas authorization cancelled resulting in the order not processing. To proceed further, cancel order #asas and reorder the Nexus 5. Below are instructions on how to update Google Wallet.

Credit card declines can occur for several reasons:

- Incorrect credit card details (address, expiration date, etc.)

- Your bank has placed a hold on your account

- Insufficient funds

If your order was cancelled because of incorrect credit card details, you'll need to provide another payment method or update your existing card information before completing your order. You should have received an email about updating your Google Wallet information within the next 7 days for the order to go through.

To update your payment information:

1. Sign in to your Google Wallet at: wallet.google.com/manage?

2. Click Edit payment methods.

3. Enter your card details and billing address under Add a new payment method. If you'd like to use this card as your default payment method, click Make this my default payment method.

4. Click Save.

If an order fails, you have 7 days to update your credit card information for the order to go through. After 7 days your order will be automatically cancelled.

We're also aware of an issue preventing purchases if an expired credit card was detected for a prior purchase.

If this is the problem you're encountering, you can resolve the issue by removing all payment methods from your account and then retrying your purchase. Here's how:

1. Sign into your Google Wallet at wallet.google.com

2. Delete every credit card in your account

3. Retry your purchase

4. Add your updated credit card during the checkout flow

If you'd like information regarding a hold from the bank on your account or funds available with the declined credit card, please contact your bank directly.

If you need any additional support, feel free to reply directly to this email.

Best Regards,

Karissa

----------------------------

Any idea if 32 gb black is available in Pune?
[Nexus 5 General] Tayyab94:
whats the price of nexus5 in India?
[Nexus 5 General] jiteshj:
Rs 33k for 32GB and 29k for 16GB

LG G2
[Nexus 5 General] droid@xda:
Ohk! Let me know if you get any information about availability of 32GB Black in Mumbai. Availability in Mumbai will mean availability in Pune as well in following 1-2 days of that in Mumbai.

---------- Post added at 04:14 PM ---------- Previous post was at 04:13 PM ----------

I am not really getting what this email is all about? Does it mean your order has beem cancelled by them or you yourself cancelled it?

BTW, I just tried to call and get availability information from LG stores and other prominent stores in city but all of them are closed due to weekly off. Its Monday.
[Nexus 5 General] ams1576:
I am thinking about getting the LG G2 if the developer support is good and unlike the S4(Samsung is to blame for that).

Any idea guys if G2 is a good choice over N5?
[Nexus 5 General] jiteshj:
Maybe u shud use the S2 and buy an iPad Air or Mini with Retina on December 7... Lol

LG G2
[Nexus 5 General] ams1576:
I was asked to cancel. I think since Google did not ship the device and could not claim the amount(I ordered on 21) , it was rejected. not sure though.

Keep me posted about the availability. We can club together and get two maybe at some discount?
[Nexus 5 General] jiteshj:
Yeah its definitely better than nexus 5 in terms of battery, camera, bigger screen, good optimization... Development is taking pace at the moment so never worry

LG G2
[Nexus 5 General] droid@xda:
So cancellation was automatic process right?

BTW, I wont mind cluing together if we get discounts but I am not yet sure about cancelling my order. Will wait for 2 days at max. Furthermore, there is very slight chance of stock availability offline in immediate days. Will get to know about that tomorrow now.
[Nexus 5 General] ams1576:
that is a good news. will buy one if N5 remains unavailable forever(I am getting anxious and impatient now;))

---------- Post added at 04:27 PM ---------- Previous post was at 04:26 PM ----------

I had to cancel my order. It was not automatic. :(

order two devices if you can.:D
[Nexus 5 General] Venomous Viper 119:
I bought

it from the local retailer, Univercell. No power button rattle sound, no camera shutter lag ( I haven't updated my phone to get HDR+ mode yet), awesome battery life without sim card (1d 1h 7m standby, 2h 37m on screen time, now the battery level is 28%).

I got the following headphones as a gift from Univercell for the purchase. The sound quality with the bass is awesome!! Loving it atm!
[Nexus 5 General] Sharp-Razr:
Ok buddy, I decided to send in my device for a replacement. Called up Google Play Support and submitted a RMA request. They have taken it down and said it will take 7-15 days for a replacement. Waiting for their email instructions to proceed with the RMA. The phone was delivered by FedEx.

Blue Dart is walking distance from my home. Hopefully they will move quickly for the pickup.

I am ok with it coz I am expecting my Note 3 today or tomorrow. So won't be without a phone.
[Nexus 5 General] inder swami:
just placed the order for nexus 5 32gb panda.. as black is out of stock... the status is leaves by 5/12 .. .. is the white version is also delayed as black one??
[Nexus 5 General] k1chy:
Power button rattle is the most common defect, good that yours don't have it.

HDR+ mode is shown only when you sign in with a Google account. A friend of mine freaked that he didn't get it. But came up after signing in :)
[Nexus 5 General] sumanthsv:
No i am absolutely against any Apple products!

Now that I have cooled down slightly I will stick to the order as of now..in 2-3 days looks like it will automatically get cancelled due the the Credit Authorization expiry..once I get a physical stock at a retail store, i will cancel the stupid Play store order!