yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] Seadra:
initiating my rma from play store. I have a dead pixel, the support guy is telling me to update my address from google wallet first so they can verify something idk what. I don't have CC right now so I asked them what to do. They ave put hold on my call.. any suggestion guys ? I am still on call with them
[Nexus 5 General] anshmiester78900:
damn so many people have got dead pixel . Im getting mine from USA , relatives are bringing it on 19 DEC hope my phone doesn't have any problem !
[Nexus 5 General] Seadra:
so, done! the guy told me that I will get an email for RMA form in 24-48 hours. And then I will get the cell phone as a "advance replacement" which means that I will get the new phone first and then I will have to ship the old phone back to google :D Isn't this awesome ? :D

Guess I will have to wait for the email then :) any idea guys how much time it takes to get that "email" from google?
[Nexus 5 General] jetzstream:
Don't want to rain on your parade.. but judging by how Google has been struggling to ship orders in the first place directly.. I wonder how long it would take for them to arrange for new pieces for RMA
[Nexus 5 General] Seadra:
I did ask them about this that new orders say wait time for 3-4 weeks for black 16gb ( I have black 16gb aswell ) and they told me that RMA stock is different and main stock (for selling) is different. RMA should arrive is 5-10days after getting the email... anyways let's see what that email says..

anyways, anyone here also RMA'ed and how was the process? and how much time it took?
[Nexus 5 General] droid@xda:
I really hope your words come true! I have made my mind now that I have to wait more (don't know for how long though and that's killing me!). So I am just hoping we all pissed off people :D get near perfect or perfect device! We are already suffering and that should be enough! BTW, Punekars are unlucky too. :P

---------- Post added at 02:48 PM ---------- Previous post was at 02:40 PM ----------

Here's the list of us in same situation and reported in last few pages of this thread.

And I guess 21st November's orders are shipping. 2 people have reported same.

droid@xda : 32GB Black - 22Nov 1 am ---- ETD 29th NOV ---- STILL PENDING

DrifterNix : 32GB Black - 22Nov 10:45 PM ---- ETD 29th NOV ---- STILL PENDING

snowfire88 : 32GB Black - 23Nov 11am ---- ETD 29th NOV ---- STILL PENDING

Mach9 : 32GB Black - 24Nov 730pm ---- ETD 29th NOV ---- STILL PENDING
[Nexus 5 General] ankitkhedekar:
even im initiating an RMA. I told my issue and they said i'l be getting an RMA email with other instructions in it. but they did not mention any "advanced replacement" thing
[Nexus 5 General] ams1576:
I ordered black 32 GB on 21st and still did not receive the shipping mail or the phone. Google shipping is random.
[Nexus 5 General] Seadra:
They did to me. I was pretty surprised hearing that term though :P still haven't got any email though so who knows ? may be they won't say anything about that in RMA form? I hope not.
[Nexus 5 General] ankitkhedekar:
I got RMA email saying i have to pack the device and attach the form on it and the courier service will contact me and arrange a pick up
[Nexus 5 General] sidharth24:
I spoke to customer care again and asked him about the defect in nexus 5 device and useless fellow told me that we havnt recieved any complaints till now, when I told him its all over the Internet, he again lied. Are these indian customer care agents are trained to lie? No compensation will be provided for the delay..how pathetic:mad:
[Nexus 5 General] droid@xda:
At what time did you order on 21st?
[Nexus 5 General] jetzstream:
It is highly unlikely to be random. It might however be linked to specific SKU (stock keeping units) that are geographically distributed as part of the inventory planning and distribution strategy.

What we need to link together in addition to the date and time of the order placed, is the geographical address of the delivery. In my case it's Mumbai. Other cities might be served from a different SKU and therefore may see a variance in order fulfillment/shipping.
[Nexus 5 General] swayam_c:
Can you guys suggest a good screen protector I can buy in Mumbai.
[Nexus 5 General] ams1576:
Around 7:50 pm. I am from Pune.
[Nexus 5 General] droid@xda:
That sounds nice and I hope they stick to their words. Good sign for those who want to RMA now or in future.

---------- Post added at 03:35 PM ---------- Previous post was at 03:31 PM ----------

You may get confirmation mail very soon.
[Nexus 5 General] jetzstream:
So updated list with City Info is as follows (as of 1536 01Dec)

ams1576 :	32GB Black – 21Nov 7:50pm ---- ETD 29th NOV ---- STILL PENDING/// PUNE

droid@xda :	32GB Black - 22Nov 1 am ---- ETD 29th NOV ---- STILL PENDING/// PUNE

DrifterNix :	32GB Black - 22Nov 10:45 PM ---- ETD 29th NOV ---- STILL PENDING

snowfire88 :	32GB Black - 23Nov 11am ---- ETD 29th NOV ---- STILL PENDING

Mach9 :	32GB Black - 24Nov 730pm ---- ETD 29th NOV ---- STILL PENDING/// Mumbai
[Nexus 5 General] nickee007:
Add me to the list

nickee007 : 32GB Black - 25Nov 9:18 PM ---- ETD 29th NOV ---- STILL PENDING

Lets see who gets his order shipped 1st :D

Location Delhi.
[Nexus 5 General] Seadra:
wow wtf really? sad dude... the guy just told me those things I hope the mail which is yet to come from google side's says the same and not the opposite.
[Nexus 5 General] droid@xda:
lol!

Surprisingly, they were accepting orders on 25th at ~9PM as well even though they had no idea about inventory refilling. That's a worst case of management for company like Google. I thought they messed up things for 22nd to 24th orders and then stopped taking new ones. I am sure there are at least few hundred people are affected by Google's poor management.

BTW I have a far stretched hope that shipments are getting delayed by LG itself maybe because they are modifying manufacturing process to counter common defects like they did twice for N4 (once for speaker issue and then for slipping issue when laid down on table while vibrating). Its a far stretched but I wish its true.

So here's list of f**ked up XDA members by Google.

ams1576 : 32GB Black – 21Nov 7:50pm ---- ETD 29th NOV ---- STILL PENDING/// PUNE

droid@xda : 32GB Black - 22Nov 1 am ---- ETD 29th NOV ---- STILL PENDING/// PUNE

DrifterNix : 32GB Black - 22Nov 10:45 PM ---- ETD 29th NOV ---- STILL PENDING

snowfire88 : 32GB Black - 23Nov 11am ---- ETD 29th NOV ---- STILL PENDING

Mach9 : 32GB Black - 24Nov 730pm ---- ETD 29th NOV ---- STILL PENDING/// Mumbai

nickee007 : 32GB Black - 25Nov 9:18 PM ---- ETD 29th NOV ---- STILL PENDING/// Delhi
[Nexus 5 General] jetzstream:
Member	Phone	Color	Order Date	Time	Status	Location
ams1576	32GB	Black	21-Nov-13	7:50 PM	PENDING	Pune
droid@xda	32GB	Black	22-Nov-13	1:00 AM	PENDING	Pune
DrifterNix	32GB	Black	22-Nov-13	10:45 PM	PENDING
snowfire88	32GB	Black	23-Nov-13	11:00 AM	PENDING
Mach9	32GB	Black	24-Nov-13	7:30 PM	PENDING	Mumbai
nickee007	32GB	Black	25-Nov-13	9:18 PM	PENDING	Delhi
[Nexus 5 General] ankitkhedekar:
I know thats sad. The email mentions an address of Bhiwandi which is not very far from mumbai. So i hope the process does not take much time. Anyways keep posting about your progress on the same and i will also keep you regarding my status
[Nexus 5 General] Ashutosh1313:
RMA

THURSDAY: Initaited RMA process on Thursday Called up google told them i have dead pixels and faulty microphone on my N5.

Executive initiated RMA process. Got email instantly, like 2 minutes after call. I was told to packup the phone according to instructions and printout the RMA form. & wait for the call from their shipping partner to pickup the phone.

FRIDAY: NO call from their So called shipping partner.

SATURDAY: Still no call for pickup. so called them up again (was very angry this time) was told to calm down :p in a very good way. And they told me "We are very sorry for this, your particular case has now been ESCALATED to the hardware specialist."

And since it was Saturday already they said due to weekends you wont get call for pick up on Sat-Sun. On monday you will get the call from shipper.

So lets see what happens. I have my degree exam on monday and im already distracted because of this.
[Nexus 5 General] nirmalbalaji:
This is great. I tought the price showing up in Indian Google Play Store is exclusive of taxes.
[Nexus 5 General] whosaysjohn:
Guys, please check the customs duty charges, it might not be just 6% as many of you are thinking...there's Countervailing duty, CESS, Additional Countervailing Duty, Landing charges to be paid...a couple of weeks back i got an iPhone 5s from the US and had to go to the foreign post office in Delhi to clear the package as the invoice was missing...they told me the duty (everything included) is around 18% (f*&%#*)...just check dutycalculator.com, it should give an idea...i might be wrong also...anyone who gets it first should share his experience, method/mode of purchase and cost breakup to clear things for others...
[Nexus 5 General] chaitanya87:
Yes when I purchased nexus 4 from USA, I went through HSG . they went through Delhi customs and I have paid 1800 as customs for 16 GB nexus. At that time customs is 1%. They have applied countervailing duty etc. you can do the math. Bangalore customs delay the process by a week and Mumbai customs charge only 6%. Delhi customs charge more than these two.

Sent from my Nexus 4
[Nexus 5 General] udimars30:
I'm having a problem, my store shows me "will be dispatched in 2-3 weeks" but when i click on the info it say that the device is not available in my country!

Any help!

Is it because of the proxy software and other recommendations ??
[Nexus 5 General] Bigg Boss:
Credit Card or Online payment through SBI

Dear All

Greetings !

I will be buying Nexus 5 when available in India through Google play store. Please let me know if I need a credit card to make the payment or can I make the payment online through my State Bank of India account ?

Thanks
[Nexus 5 General] rl421403:
I think only credit card will work on Google play. NEFT do not work.
[Nexus 5 General] whosaysjohn:
Credit cards

Sent from my HTC One

---------- Post added at 08:58 PM ---------- Previous post was at 08:57 PM ----------

Let's wait for the 1st to receive it and report

Sent from my HTC One
[Nexus 5 General] meethere:
I am waiting to buy too...

i think its better to buy 32 gb nexus 5 than LG G2 which I liked the most when I visited croma yesterday

will wait for some days to come at some online stores and discounts u can keep watch on www.buycheapindia.com for big deals
[Nexus 5 General] Seadra:
Just asked ishopinternational. 31.5k quoted and that too for 16gb. LOL.
[Nexus 5 General] chaitanya87:
Some debit cards also work I guess.
[Nexus 5 General] bagmar.rakesh:
I am wondering whether a Nexus 5 ordered from the UK or Australia work in India ? :confused: Also what is the expected date of availability on Google play store India?
[Nexus 5 General] shamps:
It shoukd worj theoretically as the only difference is in the LTE bands.

There is no official confirmation but by the looks of it should not be more than a couple of weeks. Could be earlier!!

Cheers!!

sent from my S4 (9500 international)
[Nexus 5 General] rl421403:
Yes it will work. The band difference is in US model only and rest of the world is using same device. So UK or Australian model will work here.

Although there is no official word but Nexus in Indian play store should be available in 4-5 weeks. I think first they will clear all initial batches.
[Nexus 5 General] vishal_android freak:
Its better to wait till its in India.. As you don't want to mess with a 29k phone without having warranty.. :P

Regards,

vishal_android freak
[Nexus 5 General] Bigg Boss:
Google Wallet is giving options to add a Credit Card or a Debit Card. Hope Debit Card will work after adding it to Google Wallet.
[Nexus 5 General] Oneiricl:
I can confirm that ICICI (debit and credit), CitiBank and Amex Visa cards work with wallet. You would only have a problem with Indian cards if you were paying in dollars (e.g. for the Humble Bundle) if they are not authorized to pay in other currencies. Since the Play Store is taking payment in Rs., you're not going to have a problem with any card you can register with wallet.
[Nexus 5 General] shubh_007:
That is awesome. Thanx for the info. :D
[Nexus 5 General] gamer.11:
Question

If we buy it from play store is the displayed price the only cost? I mean once it's available in indian play store then would the taxes still imply?
[Nexus 5 General] shamps:
The Indian play store prices is all inclusive price. Normally it includes shipping, for the nexus 5 we will have to wait and see.

Cheers!!

sent from my S4 (9500 international)
[Nexus 5 General] Seadra:
Tried to make payment for nexus 7 2012 , it wouldn't accept my PNB debit card.
[Nexus 5 General] jetzstream:
I think we membrs should tweet the hell out of [MENTION=4673852]googlei[/MENTION]ndia on twitter.. maybe even create a facebook page n invite all the publication/tech n news groups to it.
[Nexus 5 General] Seadra:
Ofcourse man! keep me posted too.

Ah okay. Today is sunday so probably why I didn't got the RMA form in my email yet? Let's see. Keep us posted about your status mate.
[Nexus 5 General] Ashutosh1313:
There should be seprate thread for RMA as Indian RMA process is totally different :|

and [MENTION=5398512]Seadra[/MENTION]

If you still havent got the email call them up. these google support guys seems really lazy to me -_-

and you too have the dead pixel prob right? so at the time of packing up the phone put a small white tape or small sticker on the location of pixel to give the exact location of pixel.
[Nexus 5 General] droid@xda:
I second you. Social media has lot of power. Let's tweet to Google india as well as google international twitter handle followed by on Google+ and facebook if we don't get positive reply.
[Nexus 5 General] Seadra:
I did create a different thread but it was locked by a mod. Said keep the discussion in only one thread.

I have got dead pixel problem, power button rattle problem, volume button problem, camera (well software update will fix this anyways) problem, also the dust is going under the edges of the screen. Seems to me like a really poor build. I have the 310k batch ( I ordered on 20th 9AM and got the device on 22nd )

I am not aware of the tape or sticker thing :P okay I will, though the pixel is very very small and only view able on white background so I hope they know what is up :)
[Nexus 5 General] Ashutosh1313:
Yeah same mine too is 310k batch. And yes they are aware of dead pixel issue. they said i will get a replacement in 1-3 days after their engineer inspects the problem. The only problem is ****ty blue dart is not calling me for pick up :(
[Nexus 5 General] jetzstream:
Share the link to this thread.. tag every known tech publisher eg. XDA-dev/ AEG India / Gizbot / Techtree / GSMArena / Android Central etc etc

In fact if anyone knows contacts in the tech media/online blog/publishing or content creation teams especially india centric ones.. we might just be able to highlight the pathetic treatment and planning/coordination that Google has been dishing out to Indian customers.

In the US they are actually refunding the shipping amounts to affected customers. I was told so by the US call centre contact yesterday itself. But when it comes to Indian customers.. it's just blatant bull**** that they keep dishing out. I wonder why Google smacks of such discriminatory attitude and disgusting double standards.

For that matter I wish there was a way this thread could be shared with one of their top guys sitting in their comfy Bengaluru office in torn jeans and sipping his morning cuppa counting the Billions they made from customers like us ..
[Nexus 5 General] droid@xda:
Tweeted to [MENTION=4673852]googlei[/MENTION]ndia, [MENTION=222739]google[/MENTION] and [MENTION=4418828]GoogleNexus[/MENTION] with hashtag #ShameGoogle

---------- Post added at 04:45 PM ---------- Previous post was at 04:39 PM ----------

Check your PM.
[Nexus 5 General] Seadra:
https://twitter.com/sourav100192/status/407105493207773184

Retweet like crazy or make a new tweet with same hashtag. let's do this!

---------- Post added at 04:49 PM ---------- Previous post was at 04:45 PM ----------

here's another with known high profile tech sites and celebs. https://twitter.com/sourav100192/status/407106509554733056
[Nexus 5 General] snowfire88:
I think we are going overboard with that hashtag bro. I guess this is just teething problems since this is the first time that they are launching in India. Google as a whole is not at fault here, it's just the lazy lethargic people in charge of the Indian division who have no clue on how to deal with this in a systematic or organized manner.

Let's not forget that the first priority for Google will always be the US market, India is very low on that list. While I too am very frustrated at not getting my hands on the device even though I diligently waited for the requisite period, I wouldn't go so far as to badmouthing them publicly. Of course, this is just my opinion and I admit I am a Google fanboy so I may be biased in my opinion and maybe that's the reason why I am giving them so much slack. :D

Let us make sure we are "complaining" about our issue, and not get involved in mudslinging. Just my thoughts. :)
[Nexus 5 General] ankitkhedekar:
One more thing that il like to point here is that in the follow up email that i have been getting from the google support team, one of it mentions that advanced replacement is not available for devices in India. Now that is really something sad.
[Nexus 5 General] jetzstream:
I beg to differ. How are the following issues teething problems?

1. Massively underestimated inventory levels.

2. Accepting orders without clarity in ensuring logistics will support inventory planning when dates are committed.

3. Not informing or keeping customers updated on order status when the date has passed.

4. Reverting to customer queries with misleading information, repeatedly committing to initial timelines even on the last day when they had to know fully well that they didn't have the stocks.

5. Discriminatory compensation policy. Affected users in the US are being refunded their shipping amounts, in India users are given a standard reply via email but since shipping is already included in the price we paid, what is the compensation component? Nothing?

6. Questionable QC and high amounts of RMA's being raised already - smacks of a screwed up launch as a whole doesn't it?

My biggest driving factor for the anger i have with them is their deceptive answers and pathetic efforts (if any) to rectify what they've screwed up.

When I called the US contact center, they had the gall to tell me - currently shipping times have slipped to 2-3 weeks for your country. We apologise but you have to wait. They had no answer when I told them that there is a time limit to the authorization code taken on the card, if that expires.. are you'll going to honor the order with your delay and give me the Nexus 5 for free? They accepted it could be a possibility that it could happen and the order would cancel... in that case... i would have to order again... I told them straight, I would rather take my money to Apple than tolerate this crap from Google.

Their best was saved for last.... they "offered to cancel" my order if "I was not sure" about how long the authorization code on the credit card would last. The time frame for the money to be unblocked on my card?? 15-21 business days! These jerks were literally doing me a favor? For something they f*cked up??

---------- Post added at 05:05 PM ---------- Previous post was at 05:00 PM ----------

IIRC Someone before says they're offering it in India.. now you say they're not. Is there anything lower they can stoop to? Cos it's like they're being both ambiguous and discriminatory.

The more we share these kind of information with the community here, the more it seems the bring clarity to us that Google is just full of **** with their entire setup here in India for the Nexus launch.

And this is supposed to be their "flagship" brand experience?
[Nexus 5 General] droid@xda:
I have tweeted link to concerned part of this thread along with tagging to tech publications in India. Kindly re tweet it if you orders are stuck and google is misguiding and not providing appropriate support.

https://twitter.com/anuj_t/status/407110175955243008
[Nexus 5 General] snowfire88:
[MENTION=4368954]Mach9[/MENTION] All your points are valid bro. But have you noticed that at least the US guys were forthcoming enough to admit that shipping times might slip to 2-3 weeks. Whereas nobody from the Indian Play store division has informed even 1 person of the same. Now I am confused if they are lying about it or are actually clueless about the inventory levels.

About the compensation policy, you should know how difficult it is for a consumer in India to get good service for any product. We have to jump through a dozen hoops for service for anything that we purchased legitimately. The odds are always stacked against us. So I am not very optimistic on that front.

But overall yes, this has been a fiasco and a big PITA. The only reason i ordered from the Play Store was because it wasn't available on any other reliable sites like Flipkart. Also, I wanted to utilize the 1000 bucks I saved on other accessories like a case and screen guard.

I have moved past the indignant phase and settled into the resigned acceptance phase. I just hope that all the issues are sorted out over the weekend and our devices start shipping from next week.
[Nexus 5 General] droid@xda:
Your tone is of acceptance. Even I have learned that there is hardly a thing we can do in this regard right now but at least if we raise voice now, they might take Indian market more seriously the next time. Its their tendency to take Indians for a ride and we have to bring them back to their senses. There is a lot of difference between Google's policies and way of handling things when it comes to India. I see lot of discrimination here.
[Nexus 5 General] sidharth24:
These companies see india as a gold mine and people will not be able to do anything as they have to go through so many hoops just to get some answers. The customer care person told me that it will take 2 week minimum to get a replacement in RMA, and when I asked what I will do without my phone for 2 weeks, he said nothing. No compensation, no future time frame, no information of what actually happnd..what kind of fool they take us for??
[Nexus 5 General] rockinsnake:
Bout this in Gurgaon for 34k...they said the last black color one in the city :D
[Nexus 5 General] Sharp-Razr:
Disappointed

My Nexus 5 black 32 GB, received last Saturday, developed a hot pixel about half way up the screen on the extreme right. It is only noticeable when the screen is dark for e.g. when you start the device settings app or another with a dark grey background. It is very difficult to see but once you see it, it somehow becomes noticeable. :)

I've decided to keep the phone and not RMA it. 3 reasons: Given the apparent shortage of stocks at Google there's no saying when I will get a replacement. I cannot do without a phone for an indefinite period of time. Secondly, there's no guarantee the replacement set wont have or develop the same hot/dead pixel(s) issue (or even worse) in the future just like this one did. Thirdly, I've already stuck a nice Capdase Klia screen protector that cost me Rs 900 which will go waste.

I really like this phone but this experience and the frequency of display defects being reported here is beginning to concern me. Crossing my fingers and hoping for the best.
[Nexus 5 General] Ashutosh1313:
I was in a same dilemma mate. I too stuck a nice screen guard but i thought why should i use a defective phone which cost me 33k? So when its 33k phone vs 1k screen guard it seemed like an apt choice to RMA it.

Its a personal opinion though because once i noticed that pixel it was really hard to not see it :p