yashsingh1/xdaforums huggingface dataset:
[Nexus 5 General] stealth0wnz:
In addition to my previous post about how bad UPS tracking is, and how you shouldn't worry if you haven't seen an update in your UPS page, I present to you the following:

MISSISSAUGA, ON CA	Nov 6, 2013	10:43 PM	IN TRANSIT TO

WINDSOR, ON CA	Nov 6, 2013	10:42 PM	DEPARTURE SCAN

WINDSOR, ON CA	Nov 6, 2013	10:48 AM	LOCATION SCAN

My package apparently got to Windsor at 10:48AM, and left Windsor at 10:42PM. I'm posting this at 5:43PM.

Here's the kicker: none of this information is on the UPS tracking site, I used PackageMapping.com. UPS site still says my phone is in Livonia!!!

Stop worrying, get off your computers and let the next couple of days go by before you completely freak out that you didn't get your phone!!!

EDIT: The gentlewoman above me doesn't even have the same departure scan time as me, when they were probably on the exact same pallet.
[Nexus 5 General] offwiththeface:
Mine arrived in Spokane at 11:11 and didn't show a departure yet damn it. What time did yours arrive there ?
[Nexus 5 General] Zackaroli:
I just received the shipping status less than a minute ago, they didn't ship it until today which is after the agreed date Nov 5th, I am happy for the people who got their phones earlier and hopefully they enjoy it but pissed off that I had to contact Google more than 6 ot 7 times ( I can't even remember) to tell them there is something wrong with my order which they kept denying until a day ago where they said they are looking into the possible issue..
[Nexus 5 General] THE_KINGDOM:
when you say shipping status... what do you mean? does it say "a shipping label has been created"? or are you beyond that now?
[Nexus 5 General] Zackaroli:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Label Created On:

11/05/2013

It was created yesterday so not sure why it didn't update, are u having the same issue?
[Nexus 5 General] THE_KINGDOM:
my issue is a bit worse but yes same thing. My shipping label and email was sent out on sunday morning. date stamped 11/04/2013 for the label creation date, but I haven't had any movement of my package since.. People that ordered after me have there phones in transit shown on UPS tracking OR have already received it..

I've created a thread on this issue: http://xdaforums.com/showthread.php?t=2515202
[Nexus 5 General] sona_yjh:
Just got my shipping notice, and it should be shipped yesterday....google play sucks:(
[Nexus 5 General] stealth0wnz:
I got my shipping label created Sunday as well. Where do you live? Not specifically, obv.
[Nexus 5 General] THE_KINGDOM:
When did you order?

Richmond Hill, North of Toronto. But it doesn't matter where you live, this is a packaging error. My brother who lives here also, ordered 5 mins after me, got his shipping label and notification email after me and his package shows on route by UPS and will be here tmrw morning.

Whereas for anybody who has "A UPS shipping label has been created." *status* their orders have not yet left the starting point, only the "BILLING INFORMATION has been RECEIVED"
[Nexus 5 General] alamarco:
UPS is trolling me now.

Yesterday at 9:50 AM it reached Windsor with an arrival scan. My next update was yesterday at 4:19 PM, it reached Windsor with a destination scan. So it took 6hrs 30m for them to sort through my package and realize it's already in its destined city. That's fine, I imagine there are a lot of packages. My expected date was the 6th, today, so no worries.

It is now 5:55 PM as of writing this and I have not received an update since nor have I received the package. My Nexus 5 has been in Windsor for over a day, and nothing. As ESPN MNF would say, C'mon Man!

I no longer have an expected date of arrival. I'm banging my head against the wall. I've always hated UPS, but this just takes it to a whole new level.
[Nexus 5 General] stealth0wnz:
double-post. the 5 minute limit on new account posts is really doing my head in, as it applies to edits as well.
[Nexus 5 General] sona_yjh:
16 minutes after release
[Nexus 5 General] stealth0wnz:
I'm just thinking that you'll get your phone at the same time as him, and your entire tracking page will then show everything that happened in between and say a huge DELIVERED on the top.

Or maybe I'm just sowing false optimism. *sprinkle*
[Nexus 5 General] THE_KINGDOM:
hmm interesting.. and your just sitting with a "shipping label created" also.. nothing else?

---------- Post added at 06:08 PM ---------- Previous post was at 06:07 PM ----------

I wish I could agree but it has to go through so many scan checkpoints.. it's impossible that it wouldn't show up in a scan somewhere on route by now.. think about it
[Nexus 5 General] Zackaroli:
I have called them and requested a full refund for the shipping because of their screw up and the time I had to waste on the phone, more than an hour to get a hold of them 7 times, they refused lol I send the order back to them , I didn't like the way they deal with their customers so I will spend my money on another phone :D
[Nexus 5 General] JDaSilva:
Mental patient... you had to waste 0 time on your phone.. you chose to. Patience is a virtue that you don't seem to have. I'm sure had you waited the time they quoted when you bought the phone, you would have received it just like everyone else (apart from UPS ****-ups).
[Nexus 5 General] sona_yjh:
UPS can't track that number, might take a few hours to upload data.... At lest I got that tracking number :victory:, it's much better than waiting for a "pending" order
[Nexus 5 General] THE_KINGDOM:
thats true.. but I've been stuck with this "A UPS shipping label has been created" notice now since Sunday. Google nor UPS knows anything currently. But Google have agreed to refund my shipping although that doesn't help me get my phone any faster. At this point we'll be waiting until mid next week for sure.
[Nexus 5 General] alex00725:
I got my shipping notice the same time you did :) finally. after many calls and emails they shipped it. Good luck man. I hope you get yours this week :)
[Nexus 5 General] Zackaroli:
I didn't chose to, if they processed the order as it was supposed to be then I don't need to call, I have never called a company to ask about shipping, my order was Nov 5th then it showed pre-order and pending and they couldn't locate it, it is not UPS who screwed up, it is Google themselves shipping based on whatever without respecting FIFO ( Google said it was FIFO each time I have called them)

They didn't ship it for free, they charged me for it and I don't think its fair for people who order after 2 days from the release date to get it ( I am happy for them) but my order was placed 48 hours before them so I have the right to be annoyed.
[Nexus 5 General] AriStar:
Arrive in One Locations

Depart from Another

xDD

Not to mention its not evne close to 22:42.....
[Nexus 5 General] Zackaroli:
HEY MAN! congrats!!!!!! when does u r shipping label say it was created 5th of 6th? just curious..
[Nexus 5 General] Cuzz1369:
Wow I just ordered mine Tuesday morning. It said but would ship in 2-3 weeks. I was sad.

10 minutes ago in received my ship notice. I was floored. Tracked it and it says I'll have by the end of the day on Friday. Fruckin sweet man. Sorry if this post makes you feel bad because you haven't gotten yours yet. Just thought I would share some good news.
[Nexus 5 General] AriStar:
Congrats! Very similar to what happened to me. I should have it tommorrow :DDD
[Nexus 5 General] Cuzz1369:
Lil I feel like a schoolgirl. I'm 33 years old and a phone is giving me butterflies in my tummy. What loser I am eh
[Nexus 5 General] morfy50:
That's it.
[Nexus 5 General] JDaSilva:
Obviously if their part of the shipping is complete they aren't going to refund you for it. It's not Google's responsibility to keep you updated on the status of your order. Whether or not the phone has left Google's warehouse is only to do with UPS. If Google has not shipped your phone by today then they will refund your shipping. You turned into a five year old because the world was unfair, grow up.
[Nexus 5 General] Zackaroli:
Do you even read? their part was not complete they screwed up the order and I had to tell them that its stuck somewhere until they figured out, in my Google account it says shipped on Nov 6th and not 5th, it seems the Portuguese chicken you are eating is impacting the reading ability, I advise u to try something else if its affordable :D
[Nexus 5 General] alex00725:
I can't find that anywhere. when i click on the track order thing it take me to ups website which says that they cant find my order or something. I have a feeling they havent shipped it out yes as the new receipt they sent me says ships in 1-2 business days. hmmn. bad luck i guess
[Nexus 5 General] umesswitme:
Don't want to be a party pooper but mine showed up this afternoon. It is absolutely flawless, now if only my screen protector would show up☺
[Nexus 5 General] ptscon:
Just arrived at 6:30pm, UPS just dropped it by the door and rang the bell, weird.
[Nexus 5 General] kilometers4:
Anyone who lives in an apartment already receive theirs?
[Nexus 5 General] htc fan89:
does your apartment have a buzzer? if yeah, let me know if they leave a notice or leave the package at the door....
[Nexus 5 General] JDaSilva:
I'm not Portuguese but nice of you to generalize. If it says shipped on the 6th they will refund your shipping. When you call you aren't even talking to someone from Google because they outsource for big releases. Hence why the number one rule for calling support is asking for a supervisor before saying anything else.
[Nexus 5 General] kilometers4:
Yeah it has a buzzer. I'm hoping that if they dont buzz it that they leave a notice. I called UPS and they said I could go pick up the package at the warehouse if I miss it/they dont buzz.
[Nexus 5 General] killjonny:
i just got shipping notice

it says it will be delivered on monday the 11th

which i highly doubt because that is a holiday

tho i will be long gone

they totally could have canceled my order. even the last time i talked to them they had still not processed my order yet.

whats strange is my credit card is not showing any purchase, and the available balance has not even gone down.

---------- Post added at 04:53 PM ---------- Previous post was at 04:51 PM ----------

weird. my shipping status says "Ships in 1 - 2 business days"

does anyone elses say that?
[Nexus 5 General] BrandonPrice31:
My 2:08 order is still pending!

I don't get this!
[Nexus 5 General] killjonny:
my phone was shipped 8 minutes before midnight

---------- Post added at 04:58 PM ---------- Previous post was at 04:57 PM ----------

have u called in? it seems like it takes them 1-2 days to find and send off lost orders. if u dont call, they probably wont look for it.
[Nexus 5 General] BrandonPrice31:
Called in 15 times - escalated with shipping specialists 4 times.
[Nexus 5 General] jeeholim:
Oh wow. A bunch of shipping emails were sent out today; my official shipping email came today as well, and it looks like it came for most of us Nov 5th people who didn't get their shipping email earlier.
[Nexus 5 General] Zackaroli:
Its a holiday for schools and banks not for the rest so u will get it :D
[Nexus 5 General] LNJ:
Schools in Ontario are not closed on Monday.
[Nexus 5 General] jonnyg1097:
Can someone clarify what happens if a UPS guy comes to deliver the package and nobody is here to pick it up? Do they still leave it or do they take it back with them and try again another time?
[Nexus 5 General] killjonny:
it is a stat holiday in alberta

---------- Post added at 05:21 PM ---------- Previous post was at 05:19 PM ----------

even if you are there they usually just throw it at the door. if you are lucky you will get a knock and they will place it gently on the ground. they never wait for anyone to answer.

sometimes they say they attempted delivery, but its a lie

and sometimes (if its an apartment building) they leave a sticky note on the door and you have to go to the warehouse to pick it up. UPS does not attempt delivery twice, at least from my recent experiences
[Nexus 5 General] biohazard_49:
I placed ordre saturday 12h30, notices for 3/4 weeks.

Received my shopping email and it s bien shipped since monday and planned delivry tomorrow.

stunning.
[Nexus 5 General] jonnyg1097:
Ah okay now that I thnk about it that does sound correct. A lot of times even when I am home they usually leave it in front of the door and when I open it they are already back at the truck.

I must be thinking of another company that tries twice. Maybe it was Canada Post I am thinking of.
[Nexus 5 General] LNJ:
In my case getting hardware upgrades from Rogers who also ship via UPS, they attempt delivery and then drop it off at the closest UPS store which is about 5 minutes away from me.
[Nexus 5 General] shaker2k:
This happened to me today they left it in my mailbox.

Unfortunately I am in Alberta working and the phone is in Winnipeg in my girlfriend's hands.
[Nexus 5 General] htc fan89:
so, I don't need to drive all the way to their warehouse to pick it up? there's a ups store like 10 minutes from me...would be sweet if they drop off there...
[Nexus 5 General] LNJ:
That has been my past 2 experiences with a missed UPS delivery that required a signature!

Both times were this year.
[Nexus 5 General] oupavoc:
Had mine since last night and I have it setup but still using my N4. I don't want to use my phone without a case! lol last thing I need is to crack the screen!!!
[Nexus 5 General] killjonny:
UPS offeres different levels of service. A cheap one, where they make you pick it up at the warehouse, and a more expensive one where you can pick it up at the nearest UPS store. Google does NOT use the one that lets you pick it up at a UPS store. Unless they changed things from the past.

shipments requiring a signature cost more, so most of those probably go to the UPS stores. Google doesnt require a signature, which is why the UPS guys throw them at our doorstep.
[Nexus 5 General] htc fan89:
That's going be a bummer, the ups customer center is out of ottawa...going be a pain getting there...
[Nexus 5 General] brar.arsh:
Got mine.. Rooted.. Restored apps.. Everything running smoothly..
[Nexus 5 General] alex00725:
I checked again. now it says shipped on 6th. so they actually are late.Anyway, i am glad now they finally shipped it. I'm also pretty sure that if i had not made all those calls and emails, it wouldve taken much longer. and everyone who said complaining about our problem here is useless for the thread, it's not. It was a relief to know that I'm not the only person without any shipping confirmation. And thanks everyone who helped me keep my sanity :P after all, that's what this community is about. Have fun with your nexus 5's everybody.
[Nexus 5 General] killjonny:
if u call UPS sometimes they can change where it is delivered to, and maybe they will let you move it to a UPS store. But you have to call before the phone arrives in your city. The sooner the more likely they might do something for you.
[Nexus 5 General] alex00725:
Exactly the same with me. shipping label created today and shipped today too. and shows shipping in 1-2 business day ? google is so confusing. anyway, hopefully they've shipped it. they're already one day late in shipping
[Nexus 5 General] Zackaroli:
People want to act all wise here, if they had the same issue then they will do the same and more lol I am glad you got it! I actually called them again and told them that the shipping label was created on the 5th and that doesn't mean it shipped on the 6th, I want them to refund the 25$ even if it goes to charity and as I said if they dont then its going back haha

I bought one for my friend after I ordered and it arrived today but its not mine so I wont play with it, I got the Diztronic case too for him and me and its pretty good!

---------- Post added at 02:17 AM ---------- Previous post was at 02:15 AM ----------

Haha finally! quick quesiton since I am not a phone expert, what benefits would rooting give you? what can you do more except loading other roms? and you can restore all your apps and sms msgs from any phone easily or its a pain in the a$$?
[Nexus 5 General] BoltActionWaffle:
Wow, I ordered just one day after launch and my estimated date for leaving the warehouse is December 3rd... Aww this sucks.
[Nexus 5 General] brar.arsh:
Hmm you can use adb commands more easily.. You can change sytem files..

Rest you have mentioned, but you can't restore sms.. I wasnt able to.. Idk why..
[Nexus 5 General] force70:
Mine is in windsor now, should arrive in mississauga " end of day tomorrow" I ordered on oc 31 around 9-10 pm or something.

My only hope is that the battery isnt totally awful..if it is ill dump it and get a G2.

sent from my S4 or Note 3..nexus 5 on the way!
[Nexus 5 General] cmstlist:
When my Nexus 7 3G warranty replacement had a missed delivery, it went to a neighbourhood UPS Store. Not my neighbourhood, mind you, but relatively close.
[Nexus 5 General] Bergy37:
I have literally been tracking my N5 40-50 times a day. I am obsessed! I don't know what I am going to do with all this free time once it arrives!!
[Nexus 5 General] Xelphos:
Well, mine is no longer pending. Leaves warehouse on

11/26/13
[Nexus 5 General] killjonny:
that is a single item being shipped, google probably uses a different type of shipping

tho i could be wrong about it going to the warehouse

when the google shipping rep told me to refuse the item, they said to return it to the warehouse.

---------- Post added at 06:49 PM ---------- Previous post was at 06:49 PM ----------

play with your new phone
[Nexus 5 General] MrMCrowley:
One day late shipping on the day that they generated or you. If they did anything wrong they should have been more conservative and said 1-2 weeks from the beginning. All this time it could of said the 8th like the rest of us and you would have been able to sleep soundly for the last week.
[Nexus 5 General] comminus:
This is the correct way to nexus. Any other way and you're doing it wrong. ;)

Sent from my Nexus 4
[Nexus 5 General] iamhacked:
I ordered on the November 2nd, but my card was declined. So I updated payment details on the 4th, but my device still hasn't shipped yet. My Google Play devices page says "leaves warehouse by December 3rd"... sigh
[Nexus 5 General] spacemanspiff33:
still same boat here

ordered right after launch.....still shows leaves warehouse by nov 5th/pending.....3 calls to google yielded 3 different answers.....has been 'escalated to a shipping specialist' but nothing since....sad panda :(
[Nexus 5 General] marleyfan61:
I ordered mine at pretty much exactly the same time. Originally said 3-4 weeks. A few days ago it changed to 2-3 weeks. Today it says leaves warehouse 11/26/13. That feels like so far away.
[Nexus 5 General] jcsww:
From what their support told me, they ship them in the order that they were placed in. Looking here, that's clearly not the case. :p
[Nexus 5 General] mbond0:
I ordered a White 32GB yesterday (Nov 5th) and I got the shipping notification around 6PM today saying it'll be delivered by Monday!

So much for 2-3 weeks.
[Nexus 5 General] tulongest:
So its in Concord now, where else does it go before it could get to Brampton? Mississauga warehouse?
[Nexus 5 General] LNJ:
Called UPS to see if they can just send it to my local UPS store so I can pick it up after work.

UPS confirmed that signature is not required but too call before 9am to request the package to be delivered to the UPS Store and it is up to the driver's discretion if they want to do it or not!

What a stupid policy!
[Nexus 5 General] Mr. Droid:
Yaaaa mine's in concord now!!! It'll be in my hands tomorrow :)
[Nexus 5 General] custo:
Its been 24 hours since mine left Winnipeg for Edmonton and it hasn't reached Edmonton yet. I hope it doesn't get delayed :(
[Nexus 5 General] subxero123:
Nope, from concord straight to your house ! Can't wait for mine tomorrow
[Nexus 5 General] tulongest:
Sweet! Hope it comes before noon..
[Nexus 5 General] cmstlist:
I have been planning for days what to do when it arrives ;)

Boot it for the first time. Let the upgrade download. Play around for about 5 minutes. Then unlock the bootloader and start again for real. Root root root. Backup text messages and restore to the new one. Copy a full Titanium backup from the old phone but only restore selectively. Start arranging my home screens...
[Nexus 5 General] Zackaroli:
It goes to u r house, concord is their shipping center that distributes to Toronto/Mississauga/Brampton
[Nexus 5 General] palabook:
mine went to london, on.

it was "in transit to concord" according to packagemapping earlier in the afternoon then it just changed to arrival scan - london.

is that normal? hehehe
[Nexus 5 General] balla786:
Got tracking today!

Mine is in Syracuse now. About 3 hours by car to Montreal.

Should be here by Friday at the latest, hoping it'll be here tomorrow!
[Nexus 5 General] Zackaroli:
Yes since the main distribution center is in Concord and from there it goes to close cities, in your case it will go to London and be distributed again but his case the delivery truck will take it to his place
[Nexus 5 General] oupavoc:
I hope you all get your device soon enough! After playing around with it more today....I love it! It's awesome! idk why people are crying about the speaker, camera and screen quality! The speaker, camera and screen is way better then the N4 which I'm still using until my case arrives! Oh its very light too. You can feel the difference between the N4 and N5! I just want my case already so I can rock this phone in public lmao :)

Edit: Bootloader unlock, TWRP installed and Rooted!!!
[Nexus 5 General] Zackaroli:
I played with one today for 10 mins, it was so lighttt and the screen was awesome! dunno about the speaker but I don't watch alot of videos on my phone so I cannot comment, I got the diztronic case and it fits perfectly! the only thing that annoyed me is I cannot close all the opened apps, I have to do it one by one , this is the first time I use pure android since I am used to Samsung and they have the close all apps feature

Also I noticed when I downloaded the update, the phone warmed up and I could feel it on the case
[Nexus 5 General] palabook:
thanks Zackaroli. :)

could be that the truck didnt have enough fuel... then he just decided to stop over by london. lol.
[Nexus 5 General] bionemesis:
Not sure if anyone still cares, but, ordered mine 31-Oct-2013 12:51:49 MDT PM which resulted in a ship date of "leaves warehouse by Nov 8". Destined for Calgary, received my shipping notification about 3 hours ago. Departed Louisville, scheduled delivery of Nov 12.
[Nexus 5 General] spicydicy:
Got mine earlier today. Love it. No complaints no issues.

Google knocked it out of the park with this one.

Good luck to all waiting, I hope you get your soon too. And enjoy it!
[Nexus 5 General] alex00725:
my ordered shipped on 6th, that's today. i followed your advice and asked a supervisor for refund or compensation and he bluntly told me that the only way he can offer me refund is if the item doesn't get delivered in 2-7 business days, which is next thursday. makes sense i guess. But he even refused to offer any compensation for all the calls I made and refused to acknowledge that people who ordered late got served first. I wish there was a way I could prove it to him. He told me that they do follow first come first serve but ofcourse he is going to play dumb on my face. Anyway, google is full of crap. Atleast ill get my phone by next week.
[Nexus 5 General] tulongest:
*Looks at your sig* I never knew they made the Nexus 4 with 32 GB?

All joking aside, enjoy your Nexus 5 and I can't wait for mine and everyone else that's still yet to arrive. :D
[Nexus 5 General] spicydicy:
Woops. Lol meant to type nexus 5. Lol
[Nexus 5 General] Zackaroli:
I did the same and I argued with them in regards to the shipping date and the shipping label created date, my order says the shipping label created on Nov 5th but until now its not showing any info, I don't care when I will get my phone as long as its next week but I don't see any updates lol DID they lose it already haha again!