[Networking] brightsparc:
VPN over Wifi

I've been chasing O2 on this issue without much luck

edited email thread below

the more people that chase O2 on this issue the more likely we are to get a fix

-----Original Message-----

From: ******]

Sent: 14 October 2005 14:09

To: O2 Data Support (UK)

Subject: XDA Iii VPN over Wifi issue

I have spoken to tech support regarding the issue With a vpn dropping

immediately when trying to connect through Wifi - I was informed this

was a known issue with no date for a fix I have seen in the forums that

a new ROM update is due soon for some bluetooth issues Can you confirm

whether or not this will also fix the vpn issue

-----Original Message-----

From: O2 Data Support (UK) [mailto:O2DataSupport@o2.com]

Sent: 16 October 2005 13:34

To: *****

Subject: RE: XDA Iii VPN over Wifi issue

Good Afternoon,

Thankyou for your email,

We cannot confirm everything that will form part of the new ROM Upgrade

apart from that it will include:

An updated and improved version of O2 Active User Interface.

Blackberry Connect software.

The Xda website will have these for download soon - date to be

confirmed.

Note that there will actually be a Blackberry and a Non-Blackberry ROM

made available for this device.

Please do not hesitate to contact us if further assistance is required,

Regards Binder O2 Data Support

-----Original Message-----

From: *****

Sent: 18 October 2005 11:47

To: O2 Data Support (UK)

Subject: RE: XDA Iii VPN over Wifi issue

Tried your new ROM today - this still doesn't fix the vpn over wifi

issue I also note that you haven't upgraded the radio rom as other OEM's

have To fix various lockup problems

Any idea what is being done to fix this - as vpn over wifi was a feature

Advertised with these devices - which does smack as not as advertised

-----Original Message-----

From: O2 Data Support (UK) [mailto:O2DataSupport@o2.com]

Sent: 19 October 2005 10:53

To: *****

Subject: RE: XDA Iii VPN over Wifi issue

Hello *****,

As regards VPN over Wifi, please could you provide us with information

as to where you saw this advertised as regards using VPN over Wifi. As

far as we are aware, the two were offered separately, i.e. VPN client

and WLAN feature for the device.

Many thanks

Regards,

Paul

O2 Data Support UK

-----Original Message-----

From: *****

Sent: 19 October 2005 11:36

To: O2 Data Support (UK)

Subject: RE: XDA Iii VPN over Wifi issue

Paul

The device Comes with 3 connection methods GPRS, Bluetooth and WiFi As

such one would assume all device features would work together with VPN's

As they do with other windowsmobile2003se devices, it appears to only be

an issue with the HTC Alpine(XDAIIi)and Blue Angel (XDA Iis which I

haven't tested)

Incidently it does work with an SD Card Wifi Device plugged into the SD

slot, just not the onboard one Proving it is a valid feature of the OS

Windowsmobile2003se does support the function of VPN over wifi And I

have managed to get this working on other makes of PDA's Using

windowsmobile2003

See below for instruction:

http://theillustratednetwork.mvps.org/WM2003/PPTP_VPN/Hotspot/Configure8

0211bVPN.htm

Can I assume from the tone of the response that O2 are not interested in

fixing this Known issue And merely wish to make sure they are not

advertising it as a feature, it is a supported function Of the Operating

system you device uses and therefore should work

O2 specifically charge extra for using the O2 Wireless Internet and GPRS

services and I realise it may not be interested in fixing the "Inegrated

Wireless Lan? - Although it does work with a third party wifi card

sic

"Experience the convenience of being connected wherever you go.*

The latest addition to the Xda range with integrated wi-fi capability,

mega pixel camera and the latest Windows Mobile TM software. All the

tools you need to work effectively on the move.

* subject to network coverage"

-----Original Message-----

From: O2 Data Support (UK) [mailto:O2DataSupport@o2.com]

Sent: 20 October 2005 14:49

To: *****

Subject: RE: XDA Iii VPN over Wifi issue

Hi *****,

I am sorry to hear you are experiencing problems. VPN over the built in

WiFi does not work on the unit. We have fed this back to the relevant

channels.

The most recent ROM (1.11) is the final one for this unit so

unfortunately an official update to make this work is highly unlikely.

I am sorry I can not be of further assistance with this.

Kind Regards,

Andrew Newell

O2 Data Support

-----Original Message-----

From: *****

Sent: 24 October 2005 12:37

To: O2 Data Support (UK)

Subject: RE: XDA Iii VPN over Wifi issue

So in effect O2 are aware of the problem and refusing to do anything

about it Leaving the device incapable of performing functions it is

supposed to, and Are normal functions of the operating system in use

Can this be escalated to your hardware people asap ?

-----Original Message-----

From: O2 Data Support (UK) [mailto:O2DataSupport@o2.com]

Sent: 25 October 2005 14:42

To: *****

Subject: RE: XDA Iii VPN over Wifi issue

Hello *****,

After querying this with one of my superiors, the information below

provided is indeed correct and is the last and final ROM for the device

- unfortunately. As regards this, the last ROM, our hardware group

cannot do any more to the device.

If you wish, I can forward your complaint on to our official complaints

team, but unfortunately as technical support, we can do no more at

present for this.

Please let me know how you wish to proceed.

Regards,

Paul

O2 Data Support UK

-----Original Message-----

From: *****

Sent: 25 October 2005 22:37

To: O2 Data Support (UK)

Subject: RE: XDA Iii VPN over Wifi issue

Could you please follow up this issue with your complaints team as

offered I note it is still being advertised as having the latest windows

mobile version So one would think it would be able to carry out all the

relevant functions of The operating system like other manufacturers pda

do

I appreciate you have no remit to do any more at this time

But feel your product development should be more proactive in Solving

known issues

I must stress any complaint is about the product and its development and

Not the technical support

-----Original Message-----

From: O2 Data Support (UK) [mailto:O2DataSupport@o2.com]

Sent: 27 October 2005 08:56

To: *****

Subject: RE: XDA Iii VPN over Wifi issue

Hello *****,

I have now passed this to our complaints team, their usual turn around for replying to customers is 5 working days, I am sure they will contact you in due course. Once again, apologies that we couldn't help further with this issue for you.

Regards,

Paul

O2 Customer Technical Support UK