yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
Almost 40% said their phone is working correctly but why isn't there a single video showing a Note 3 with 10 fingers moving around without a single glitch? So if anyone could please share a note 3 with working multitouch (at least 7 fingers) would be much appreciated.

I somehow don't think that this device is designed to handle more than 2 fingers, so I believe the tests were done wrongly or not in depth as long as I don't see a working video. Honestly, it is also a bit difficult to test it with more than 5 fingers and ensuring all the fingers have enough pressure/traction on the screen. But if you look closely to the videos, you can see that they sometimes only hit slightly with the fingertip or nail.

Furthermore, before you guys report any issue to Samsung, where did Samsung say that this device would support 10 fingers? As far as I know they only state it is multitouch capable, which would mean at least with 2 fingers. Any more finger would be just a gift to us. What's the definition of multitouch anyways? Minimum 3 fingers?

Also I noticed that some multitouch tools are more likely to glitch. So it would be good if we all would use the same software and also state which Note 3 model you were using like. I mean it's impossible to compare if you all use different software:

Phone: SM-N9005

Firmware: Stock

Software: MultiTouch Tester (I recommend agreeing on this one, adfree and good responsivity; OP please give more specific testing instructions like software, amount of fingers...)

Test result (swiping from top down): Failed

1-4 fingers: Very accurate, glitches only when the fingers are too close which I consider as normal.

5-6 fingers: Accurate, occassional glitches when moving slowly around.

7-10 fingers: Very glitchy and the number of detected fingers isn't stable, but it detected 10 fingers correctly at the beginning.

Test result (like OP stated holding a position with 2 fingers in a line and then moving slowly up and down): Failed
[Galaxy Note 3 Q&A, Help & Troubleshooting] issak black:
tested the apps on my galaxy s3 and had no issues what so ever. So why would Samsung bring out a flag ship phone that can only handle 2 fingers on the screen at any one time?

I did a full factory reset on my note 3 but im still have the issue, im using show pointer touch in developers options. it seems to be when i have four fingers on the screen, i get ghost touches on the screen and then it will start doing with two or three fingers.

i phoned samsung support they told to boot my phone into safe mode and try again, if i was still to have the issue it must be a hardware fault. just quoting what the said. I still had the issue in safe mode.

I've decided to send my phone back as i think a phone that costs that much money should not have muti-touch issues when my galaxy s3 shows none at all.
[Galaxy Note 3 Q&A, Help & Troubleshooting] xdAinu:
In my previous post i explained that my 2 finger issue kicks in after i find 'the spot'. This means very slow moving of two dumbs up and down in different directions. After the spot is found and the issue kicks in it's much easier to reproduce it. Also when the spot is found the phone won't allow to let one thumb go in a straight direction anymore. When going up and down it refuses to go straight where the two dumbs meet horizontal. Something like this.

This dumb going down, and is halfway:

|

|

|

This dumb going up, and is halfway:

|

..|

|

So after the issue kicks in, when the dumbs meet horizontally, one dumb refuses to go straight but makes a bow, like something is in it's way.

When i put my fingers of the screen and i start again both thumbs can make a straight line again untill the issue kicks in.

Why all this info? To determine if this is a software or hardware issue.

I think it's a software issue. If it was a hardware issue imo the problem would kick in always when two dumb meet eachother on a horizontal line. But this issue only kicks in after 'the spot' is found. And after the spot is found the issue is much easier to reproduce. How can that be a hardware issue?
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
Thank you for your insight. But if it reallly is a software issue, how do you explain 40% of the people saying they have no issue at all? That's why I'm so curious about a working multitouch video. A software problem affects everyone no matter how good the hardware is.
[Galaxy Note 3 Q&A, Help & Troubleshooting] alexnvz:
Hey guys. This is my first post here, but I've been reading the forums a while now and this is my N3 with the multitouch problem. It's stock.

What do you think?

youtube.com/watch?v=cWDLsf0AyHw
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
"Blocked for your region, because of contents owned by WMG. ", that's a first.
[Galaxy Note 3 Q&A, Help & Troubleshooting] alexnvz:
Omg. Does it work now?
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
No, it won't. It's because of your background music which we can hardly hear but Youtube detected it lol. Maybe you should cut the sound line away and reupload the video.

No problem here watching in Europe.
[Galaxy Note 3 Q&A, Help & Troubleshooting] alexnvz:
I reuploaded the video with no sound and edited my first post with the working video. My phone is unrooted. I've tried all multitouch apps listed here and i've got the same result.

Link: youtube.com/watch?v=cWDLsf0AyHw

But, like someone said before, why is nobody uploading videos with the multitouch working on the N3 ? weird no?
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
I have created a video which shows how to test it correctly which is way more reliable than using the circles:

http://youtu.be/Qy-zJDbHsFw

If anyone got a working Note 3, please create a similar video which is showing that not all Note 3 are broken.

EDIT: I can't believe this, I just tried it 5 mins ago and almost all of my issues were gone till 5 fingers. Maybe a hidden update by Samsung in the background? THANK YOU SAMSUNG!

From 6 to 10 fingers is doesn't glitch anymore, but the circles disappear if I move a bit around.

EDIT2: I cheered too soon, after a reboot my multitouch is broken again like in the video. :(
[Galaxy Note 3 Q&A, Help & Troubleshooting] issak black:
What app are you using?
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
"YAMTT" (Yet Another MultiTouch Test) from Google Play
[Galaxy Note 3 Q&A, Help & Troubleshooting] shriganesh:
[MENTION=5482764]Cyykratahk[/MENTION]

Thanks for the clear video!

Mine is a Galaxy Note 3, N900 with stock indian ROM. I tried the same thing and I didn't have any issues. I tried with multitouch tester and 1 other software and with built it devtools. All seemed work ok.

Also PPL, try disabling swype motion gestures like swype to take screenshot etc. May be that's interfering.

There is another great video showing the effect (bug) very clearly.

www.youtube.com/watch?v=yDhJI7yPgm8
[Galaxy Note 3 Q&A, Help & Troubleshooting] issak black:
Would you be able to post a video of your note 3 working fine?
[Galaxy Note 3 Q&A, Help & Troubleshooting] shriganesh:
Ok, will do. Which touch testing software you want me to use?
[Galaxy Note 3 Q&A, Help & Troubleshooting] issak black:
Any will do thanks, maybe a mix of them to get a better view.
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
Please also make a video with 10 fingers. I've never managed to get a stable number with 10 fingers working at the same time, unlike my Samsung Galaxy 3.
[Galaxy Note 3 Q&A, Help & Troubleshooting] shriganesh:
I've tried multi touch with 2 softwares. But I had to do it on my one hand as I don't have any handy cam. I managed only with my old phone on the other hand. So angles might be a bit bad. Uploading it now.... Will edit it and add once done.

Video: http://youtu.be/zV91A5A5y6o

10 fingers seem to be ok but yeah definitely it's not very stable. Since I don't have anyone to assist with the recording, I can't do 10 fingers and record it. Will try this weekend.

Edit: Also I think since a 5.7 in screen can't handle all 10 fingers without fingers getting very close to one another, at that time, the touch screen controller will 'think' 2 touches as 1.
[Galaxy Note 3 Q&A, Help & Troubleshooting] issak black:
My Galaxy S3 is the same; stable with ten fingers. My note 3 struggles after 5. Sending it back and going to wait see if it gets fixed.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Rookz:
Mine passes the "draw it like an m" test in that app, but it starts freaking out after 5 fingers in MultiTouch Test app. Should I be sending it back?
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
OK I had issues since the very beginning with 4 fingers horizontally aligned in landscape mode.

I had flashed my French operator n9005 to MJ6 BTU and just now got MJ7 via OTA.

Since this latest OTA I can no longer reproduce this issue. 4 fingers aligned and very stable.

Someone else can confirm?

Hope it is not just temporary but will remain like this.

Envoyé de mon SM-N9005 en utilisant Tapatalk
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
I've just done the same yesterday. Even though it is a small problem, but the idea of paying the same price and having a second class phone bothers me. I will report in the result when I get it back.
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
I've done some further testing and can confirm that the MJ7 update I received via OTA today massively improved multi-touch behavior of my phone.

Before, I was able to very easily reproduce the issue with phone in landscape mode and 3 to 4 fingers aligned horizontally. As soon as I aligned them, I had fingers disappearing or "ghost fingers" showing up.

With MJ7 I am no longer able to reproduce these issues. Also I can easily move around the screen with up to 8 fingers without any glitches. The only thing that still generates "funny behavior" is when I align 5+ fingers in a row which is kind of difficult anyway given the screen size and the size of my fingers ;).

BTW having tested this on my Note 2 and my Note 8, five fingers in a row are not very well handled on those devices either.

I hope this persists; if it does, well I can live with and accept it.
[Galaxy Note 3 Q&A, Help & Troubleshooting] tWoBrO:
I have tested just now with the MJ7 update and IMO it has improved the multitouch issues i was having.

Before i had problems with 4 and 5 finger, but now i can't reproduced it at all.

Tried with 10 finger, just for a couple o seconds, because i don't really see the point, move around a little bit and everything was ok.
[Galaxy Note 3 Q&A, Help & Troubleshooting] issak black:
I can confirm with the latest update, my friends note 3 has no issues.

i will try and post a video at some point using ten fingers with no issues.
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
Sounds good. MJ7 is an update for international version? For sure not for tmobile version?

Anyone aware of update plans for that?
[Galaxy Note 3 Q&A, Help & Troubleshooting] issak black:
I'ts firmware for the uk. No network brand.

http://xdaforums.com/showthread.php?t=2514604

here is the link
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
Yes it is an update for n9005. However depending on your device you might be able to flash it. My n9005 was French branded operator phone and I flashed to English BTU without any problem.

T-Mobile US or Germany?

Envoyé depuis mon GT-N5120 avec Tapatalk 4
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
I updated the topic title and opening post to reflect the possible fix by Samsung with their new firmware MJ7.

Please let us know if this update (or a later one) solved your issues.
[Galaxy Note 3 Q&A, Help & Troubleshooting] morriton:
Anyone with the extreme "No response to touch at all without locking or multiple touches" having their issue fixed with this firmware update? I'm US, AT&T so I'm sure I'll be waiting a while, but if it doesn't fix that issue I'll try to return this one anyway.
[Galaxy Note 3 Q&A, Help & Troubleshooting] kcattakcaz:
Is there any news about this firmware coming to the United States? Supposedly, Sprint, on their forums, claims an update is coming soon, can these be related?
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
No idea. I would not worry about it too much. If Samsung fixed the multitouch issues in MJ7 other countries / regions should have the same (or a newer) update soon. It would depend more on how quickly updates arrive for your area / brand.

It is however still uncertain to what extend Samsung has fixed the multitouch issues and if this fix applies to all Note 3 models and/or revisions.
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
MJ7. Where can I see what I have now?
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Settings, right-most tab, bottom entry ("About Device"). Bottom entry there is "Build Number", look at the last digits there. (So, last option x 4 really... ;))
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
MI7 it is. Let's hope "t-mobile" will come with update quickly.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Hayleia:
I updated my N9005 and the problems with 3 fingers doesn't happen anymore on Multitouch Tester. Not only fingers don't disappear anymore but there is no "moving a finger moves another one too even if you didn't move it" either.

I can drift in Mario Kart now. For some reason the Kart stops thottling sometimes but this may just be my finger slipping, not a multitouch problem.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Can you check if you can make a finger change color? You can do it in MultiTouch Test(er) by doing the 2 or 3 fingers in a row thing. It would mean they only partly solved it and it still glitches, but much less prominently. There are several youtube videos showing this behavior on the Nexus 7. It would cause exactly what you describe. It is what my 2 month old Nexus 7 does after Google fixed it, and would mean it is hardware related (=not truly fixable).
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
I don't exactly know what you mean but I don't have any more glitches up to 4 fingers. No fingers disappearing, no ghost fingers and no finger "swapping" (is this what you were referring to?).

I only have some rare glitches with 5 fingers in a row. I really, for myself, consider this issue corrected.

Can only hope for all of you on operator Roms and that can't flash BTU that you will get MJ7 asap.

Envoyé de mon SM-N9005 en utilisant Tapatalk
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
That would seem good! (I meant swapping, or glitching, where it sees the finger as a new touch)
[Galaxy Note 3 Q&A, Help & Troubleshooting] fontu:
Hello, with mj7 in Spain the issue was gone. Thanx.
[Galaxy Note 3 Q&A, Help & Troubleshooting] natboy:
Does anyone have the M6 odin available? I'm on an AT&T phone and was thinking of extracting the M6 and M7 and diffing them to see if I could figure out what the differences are. Hopefully it's just a file that is tweaked and not a kernel change..
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
Waiting waiting.... I have SM-N9005 according to my phone. But also have the tmobile start and stop logo's. Still no update available... I know this question has nothing to do with this thread but it is the solution for the problem to update. Anyone knows why my phone won't show an update?
[Galaxy Note 3 Q&A, Help & Troubleshooting] DR_HAMMER:
Did you disable automatic updates in your settings? Also make sure whether you have checked the box "Update only via WiFi".
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
No al is ok. I check 50 times a day extra manually...
[Galaxy Note 3 Q&A, Help & Troubleshooting] Killberty:
I am also tmobile customer

Bad news: u wont get any update. Telekom has to allow the update for you and they are just lazy as heck...

Good news: you can unbrand

I was on tmobile ubmi7 so i unbranded and now am on dmj7 (latest for sm-n9005) rooted with urdlv

Hope that helps
[Galaxy Note 3 Q&A, Help & Troubleshooting] TigerWoods:
I'm writing from Italy

The last update fixed all the multitouch issues with my note3.
[Galaxy Note 3 Q&A, Help & Troubleshooting] ShadowLea:
T-Mobile has to brand the update first, and then Samsung has to recheck the firmware for issues.

It usually takes about 4-8 weeks for an update to show up. Though I can't speak for T-Mobile US, I only have knowledge of the European T-Mobile.

Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
[Galaxy Note 3 Q&A, Help & Troubleshooting] sshafranko:
Cant wait, aside from the touch issue wifi calling also sucks right now. Thats TMO's trademark you'd think they'd get it right by now.

N900T
[Galaxy Note 3 Q&A, Help & Troubleshooting] MohJee:
Yes it is fixed in MJ7. Several other bug fixes come with the update as well. Namely, the animations in developer options not reseting anymore, pen window does not get stick anymore when minimized and refuse to maximize, and performance improvements. In short, if you don't have MJ7, get it soon.
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
To be clear. I do not have the N900T but the N9005 version. BUT with tmobile start and stop logo...
[Galaxy Note 3 Q&A, Help & Troubleshooting] AyeVeeN:
Don't remember before updating but I'm on the US MJ7 and there's still a multitouch issue. Was wondering why the Drastic DS emulator was acting wonky. Occasionally it got stuck running in a direction until I lifted my left thumb off the directional pad.
[Galaxy Note 3 Q&A, Help & Troubleshooting] akapaul26:
I have a N900T I only have issues over 5 touches....No glitch at all with 2 or 3 touches.

Twisted Wicked DD Themer and Supporter With a Note3!
[Galaxy Note 3 Q&A, Help & Troubleshooting] perenius:
With SM-N900W8 from Mexico, stock FW and no-rooted.

I have the problem with 3 or more touches; ghost, disappear and swapping.

Tested with Multitouch Test, MultiTouch Tester, YAMTT and Developer options.

With my normal use doesn't have any problem yet.
[Galaxy Note 3 Q&A, Help & Troubleshooting] MasterThiefGarrett:
Mine is fine, only tested up to 5 fingers... besides, I never use more than 2 fingers at a time, well maybe 3 just once in a while but more? Naah why would you anyway?
[Galaxy Note 3 Q&A, Help & Troubleshooting] waleed_elshamy:
Works fine now....

After the last update, things seem to work much way better. I tested the multitouch by playing (FIFA 14) and (Drift Mania:Street Outlaws). Also used multitouch tester, and things looks fine so far. I will update for any further information.
[Galaxy Note 3 Q&A, Help & Troubleshooting] CreekDirt:
I have the SM-N900 running N900XXUBMJ1 and do not have the touch issue. I have tried with up to 6 fingers and they all read correctly. Haven't tried with anything more than that.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Deaj:
My Multi-touch Test results:

I did see a Momentary glitch but it seemed related to having two fingers very close together. I was unable to repeat the glitch.

ETA: My Note 3 is a T-Mobile N900T
[Galaxy Note 3 Q&A, Help & Troubleshooting] ionutzm05:
In my case the problem was fixed by updating the firmware from MJ5 to MJ7. Everything works great!
[Galaxy Note 3 Q&A, Help & Troubleshooting] neoKushan:
Am I the only one on MJ7 that still has issues, then?

I say issues, I haven't noticed any issues in real apps but there's still problems when using Multitouch. I can reproduce it pretty perfectly now, if I have (say) 5 fingers on screen, then rest my whole thumb against it, all touches are lost. If I take all fingers off and then place a single digit on the screen, it registers the touch plus 4 other "ghost" touches. Happens every single time.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Hal10000:
MJ7 on N9005. Once I run Multi-TouchTest or Multitouch Test it seems no problem with 2 or 3 fingers. However once I have four on the display and move them a bit both programs freeze. Using 5 the freeze occurs nearly instantly.
[Galaxy Note 3 Q&A, Help & Troubleshooting] chispas109:
I am on tmo usa and i got myself a note 3

2 fingers work perfectly fine. When a 3rd finger is Introduced to the party, then i get ghosts And dissappearing fingers. I also have a gs4 from tmo and i dont have any Of these issues even if using 5,6,7 or all 10 fingers.

---------- Post added at 12:05 PM ---------- Previous post was at 12:00 PM ----------

Test
[Galaxy Note 3 Q&A, Help & Troubleshooting] Zethmir:
I had issues but when I disabled Settings > Display > Increase touch sensitivity - it seemed to help alot. I don't know if you guys are still having issues with this but give that a go.

MJ7
[Galaxy Note 3 Q&A, Help & Troubleshooting] mirakels:
Just got the note 3 9005 today. After connecting the the net it updated from MJ3 to MJ7 straight away.

Using multitouch test I managed to put 10 fingers on the screen moving around without problem.

So 9005 MJ7 seems to be fine here
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
Mine updated today to MJ4 (!?). problems are now far more worse than before! I regret having bought this phone.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Señor Sjon:
Hi all

Bought the Note 3 this weekend (General Netherlands PHN), instantly got updates to MJ7 and sometimes it freaks out on the touch. I can get ghost touches with MT Test with 3-4 fingers. I don't get it, how could they screw this up? It is the basic function of the phone and I never had troubles with the S2 and S4.

The Samsung ServiceWall isn't helping either if I read the replies here:

rep A: we won't make a ticket for this.

rep B: there is no problem registered.

I hope they update MJ7 again, because this isn't helping. The same problems as morriton and slelieveld occur.
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
And I am also located in The Netherlands. Although I did got MJ4 and not MJ7...but still problems. And also never had any touch problems wot my old s2 and s3.
[Galaxy Note 3 Q&A, Help & Troubleshooting] joshndroid:
Just wondering what your using 5+ fingers for exactly. games? At most I seem to use 3
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
Please read the entire topic. It also happens with one or 2 fingers.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Señor Sjon:
Typing with 2 thumbs in WhatsApp for instance gave me problems every other sentence and sometimes even every word. Typing this message gave no problem...

Setting the display to extra sensitive yes or no doesn't make a difference. I'm afraid swapping at the store will give me a new phone with the same problem.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ragnarkov:
Been dreading testing my phone for this issue. Finally bit the bullet.

5 fingers works just great. Dodged THAT bullet.

I'm starting to think I have horseshoes up my ass. I've not been able to reproduce any of the issues other people have, even after having the screen replaced. Either with hardware OR software.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
This sounds very much like the multitouch issues the 2014 Note 10.1 has. Please reboot your phone and do a 'normal' multitouch test (like in the opening post), without placing part of your hand (or a whole thumb) on the screen. So far nearly all people here mentioned zero problems after an (OTA) update to MJ7 in these circumstances. The 2014 Note 10.1 tablet glitches while (and after!!!) you keep part of your hand on the screen for several seconds, the multitouch driver goes haywire after that until you reboot the device. Please check the video(s) and description in the 2014 Note 10.1 topic about this.

The multitouch sensitivity setting should have no influence on this matter.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Señor Sjon:
Doesn't change things for me. Oddly enough, when I sat on the couch last night, it worked for hours on end without a glitch, but when seated on a deskchair, the bug would show up. As if your body isn't grounded enough for static electricity from the swiping motions to dissipate.