yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 3 Q&A, Help & Troubleshooting] Action B:
Maybe but I'm on sprint. It doesn't really bother me but I don't really play games either except mine craft. If your replacement was the same I may just hold onto this one. Anyone else post your experience if you return as well. Also OP we should be allowed to vote twice if we get a replacement lol.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
For now I would be happy if people could change their vote if they so desired, but it seems impossible with the current forum software. Multiple votes was possible as an option, but it would mean you could only select 2 or more -different- options (and not change any of them later on). I guess we could create an account for each device... :silly:
[Galaxy Note 3 Q&A, Help & Troubleshooting] atuarre:
Wouldn't a simpler test be to have someone try to play their games to see if it is affected? I'm not sure the phone was really designed to detech five or even six or more points of contact. IMO all this thread serves to do is to get people all worried about something. And I can tell you now from experience having to exchange devices at Sprint, Verizon, and AT&T there people running to bring their devices back because of a this perceived problem are going to meet some resistance because the person in the store might not see it as a problem. I would suggest if you play games on your phones (which I never saw the point of playing games on them) then to try several games and see if your have the problem because I cant think of any game on the phone that requires six touch points.

Also might be a good idea to take your screen protector off when you try it also.
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
As far as I'm concerned, I don't need 6 fingers to reproduce this issue. 3 to 4 of them are sufficient.

Talking about games, I had issues playing fruit ninja, someone else mentioned Mario Kart.

I've done the same test on all my other Samsung devices (S3, Note 1, Note 2, Note 8, Tab 8.9 and Tab 2 10.1) and only the Note 3 behaves this way. And I think that for a device costing over 700€ here in France, this type of issue should not exist.

Envoyé depuis mon GT-N5120 avec Tapatalk 4
[Galaxy Note 3 Q&A, Help & Troubleshooting] atuarre:
Then take it to the store but here, I can tell you for a fact that carriers are not going to continue to swap out phones. You might get one exchange if you are lucky, maybe two, but that is it. Now in the EU, you guys have some extra protections but we do not have that here. They might swap it out for you once but I am willing to bet some store personnel don't see it as a problem and refuse to do the return/exchange. If it was a big issue I am sure we would be hearing more about it.
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
Well I not sure that I'll manage to get it changed by the shop either. And even if, I might end up with another unit having the same issue. That's why I contacted Samsung consumer support to see what they have to say. It might very well be a driver / software issue and I'm willing to wait for an update.

As to the "if it was a big issue", we don't know. A lot of devices might be concerned but I do agree that most users probably won't notice during daily use.

Anyway, if I get some interesting reply from Samsung I'll let you know.

Envoyé de mon SM-N9005 en utilisant Tapatalk now Free
[Galaxy Note 3 Q&A, Help & Troubleshooting] the3nd4u:
I got the same issue here , i tested with 2 fingers and the detected finger already started disappearing
[Galaxy Note 3 Q&A, Help & Troubleshooting] hardahmed:
Did anyone notice multi touch issue was also on the new nexus 7 (2013) too, I'm suspecting the new FULL HD 1080 Screen as both the note 3 and nexus has them. I just hope it is a software driver issue and hopefully could fix it through an OTA update. Maybe the driver is glitching due to more pixels.?
[Galaxy Note 3 Q&A, Help & Troubleshooting] d474corruption:
It could be a number of things. More likely a fw update will oust it.

I'd sit tight for a couple weeks, if nothing comes through update-wise then I would take it back and warranty it.
[Galaxy Note 3 Q&A, Help & Troubleshooting] xdAinu:
I just tested it on my note 3 with Mulittouch test from Greenrobot.

I can reproduce the problem with 2 fingers in landscape and portrait mode when the fingers are in a straight line.

At one point the app even registered a ghost finger.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Fearthenut:
I don't know if this is a related issue or not. Just got my Note 3 this past Thursday. On Saturday I downloaded Flick Home Run. I have been aging it for quite awhile on my S3. Figured I would get thru the beginning pretty quickly. If anyone else plays every time you hit the ball you leave a white line trail behind your finger. I started missing balls and it looked like I was swinging right through them. Then I notice that the white line is broken. Sometimes when I swing there is a short white line then a space then another line and you could draw a line from one to the other and connect the two and you know they were on the same path. It's like the screen doesn't see the finger and then picks it up again. On another note. If I use the s pen to play this never happens. I would really like someone else to try this and see if they think this may be a related issue. By the way it is just a one finger game with swipes.
[Galaxy Note 3 Q&A, Help & Troubleshooting] atuarre:
I think 4.3 was rushed as I have apps like this one that crash a lot and they will have to come back and clean things up through patches and bug fixes. I think Google was in a rush to get 4.3 out and Samsung was in a rush to be the first handset maker to get a device out with 4.3
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Let's hope for that!

My gut feeling is that many of the people who couldn't reproduce this defect in the Poll also have it, since I have trouble reproducing (at least the 2 or 3 finger version) myself at times. It could be that having the Note 3 attached to a charger changes the odds for instance, like it does on the Nexus 7.

I started this topic to let people know about the existence of this issue so they could check if they have it before voiding their warranty with rooting. It also helped to get a sense of scope. To me having seen what happened with the Nexus 7 it felt like a hardware defect, partly solveable in software.

Seeing the scope now and the accumulating knowledge it could very well be a software problem only. Part of the glitches don't seem directly caused by being on a straight horizontal or vertical line, indicating possibly sloppy coding. Knowing some people have forwarded this to Samsung I hope we hear from them soon, probably in the form of a software update.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Action B:
So I found out something interesting, my tablet does it too.

Watch "Note 10.1 multitouch glitch" on YouTube

https://www.youtube.com/watch?v=Vlin7wZfTp4&feature=youtube_gdata_player
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Is that the old model or the new "2014" one? (am at office, cannot open link)
[Galaxy Note 3 Q&A, Help & Troubleshooting] Action B:
The old one.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Thanks! Good to know. Owning both, but I really have gotten to like the new model. ;)
[Galaxy Note 3 Q&A, Help & Troubleshooting] xdabrah:
some more testing and can confirm even 2 inputs can show glitching in either vertical or horizontal =| Not good
[Galaxy Note 3 Q&A, Help & Troubleshooting] srstas:
Mine is SM-9005 and I have the same issue when moving the fingers, but I don't think it is a hardware issue Samsung just have to tweak the touch panel driver... as you may know all hardware have a parameter variance that is why it works on some devices and on some don't

IMHO of course...
[Galaxy Note 3 Q&A, Help & Troubleshooting] Stankovic:
Mine bugs with 3 fingers
[Galaxy Note 3 Q&A, Help & Troubleshooting] mzahiri:
Tested using a Verizon Note 3. All 5 fingers detected using both applications listed. No ghosts.
[Galaxy Note 3 Q&A, Help & Troubleshooting] d474corruption:
Yeah like I said.... Likely more the cause... The garbage apps you are using to diagnose this "issue"

I find it hard to believe that your tablet is experiencing the same bugs considering it is an entirely different device with entirely different software and hardware.
[Galaxy Note 3 Q&A, Help & Troubleshooting] natboy:
I don't have a GN3... yet... but I will, hopefully soon, but this is a little disheartening. I had an original Atrix 4G that had a "feature" that killed multitouch after 10-15 seconds. This doesn't seem quite the same thing, but it could help people look into possibly. Here's a fix for the Atrix: http://xdaforums.com/showthread.php?t=1467696. Hopes that helps people!

PS: DON'T install that zip!
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
It looks tough to get it to glitch though, and so far I have been unable to repeat your findings. It registers all my fingers just fine, moving any number all over the place.

Interesting to watch... Hopefully Samsung also imported a buggy driver from someplace and fixes the Note 3 issue soon. :)
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
No need to be rude. Issues on the Note 3 were verified using the Developer options for showing Multi-touch behavior. You can read about that earlier here, and even see it in a youtube video posted by Action B, the person you accuse of using "garbage apps".

Software routines (like drivers) and hardware components are often copied or re-used, including any old or new bugs. The hardware engineers are probably the same people, making many the same choices. Software engineers just call library functions and expect those to work. So I wouldn't be too sure about those statements of yours. There is a famous case of a real bad "random number" generator surviving for 20 or so years on many platforms in the sixties and seventies because it had a long history, coming from illustrious predecessors (IBM mainframes, etc.), and must therefore obviously be 'good'.
[Galaxy Note 3 Q&A, Help & Troubleshooting] dachness:
Problem fairly repeatable with two fingers for me and even more so with more fingers when they are aligned on an axis. Tested on stock AT&T phone, that arrived in the store on 10-10-13.

Daniel
[Galaxy Note 3 Q&A, Help & Troubleshooting] htc6500uk:
Is there any way of officially reporting bugs/problems to Samsung?

I have not been able to find any way of reporting to Samsung apart from via customer services who I doubt would understand the bugs or report them any further 'up the chain'.

If you find my post useful, a click on the 'thanks' is appreciated.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
There are still a few Note 3 versions left for which none has reported issues yet. Verizon USA is one; Canadian, South-American and African Note 3 models are others. Most who posted here sofar were from Europe, which could just mean they frequent this forum most.

I couldn't find one either so I asked Chainfire who has had several dealings with Samsung in the past but he didn't report back. I could ask again as he sure must have some good connections there.
[Galaxy Note 3 Q&A, Help & Troubleshooting] speed_phreak:
I have a Verizon galaxy note 3 and I had this issue on my first GN3 as well as my current replacement. The demo in the store also had this multitouch issue. Looks like it is the same across the board....
[Galaxy Note 3 Q&A, Help & Troubleshooting] @Class:
N900W8 - Multi-touch OK
[Galaxy Note 3 Q&A, Help & Troubleshooting] Brandersnatcher:
This issue is becoming more and more evident on my phone, I'm noticing it while just using two fingers on some games and apps. From what it sounds like, it won't even be worth getting a replacement right now.

I just want to root my phone :(

Stupid knox.
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
Haven't tested yet, but apparently Knox friendly rooting is out.

As to getting a replacement, I did yesterday. Same issue on replacement phone. :(

Envoyé depuis mon SM-N9005 avec Tapatalk
[Galaxy Note 3 Q&A, Help & Troubleshooting] StevetotheH:
I've got the issue but am not alarmed by it. I do not believe it to be a hardware issue and believe it will be remedied with future updates. Furthermore I think that all the devices are doing the same thing not just most. The ones who are not seeing it I believe are not doing the test the same to get the results. I say if yours isn't doing it post a video of the non issue! I'm not going to go all OCD over a sometimes crooked home button either at this point. Time to play the wait and see game on this one.
[Galaxy Note 3 Q&A, Help & Troubleshooting] nash.b:
hey, does any one have a usb 3.0 otg connector yet...

i only see the norm usb 2.0 around...
[Galaxy Note 3 Q&A, Help & Troubleshooting] LuMe96:
Ok as mentioned earlier in this thread, I contacted Samsung about this issue. After several exchanges (the first 2 answers from Samsung just asked for further detail even though I quoted this thread) I just got a 3 answer asking me to bring the phone to a local Samsung service center. Even if the issue sometimes has slight side effects on games like fruit ninja I am not willing to leave it for weeks at the service center just to get it back the same way it is right now.

It is slightly annoying to have a high end phone with this type of issue but I think I'll be able to live with it, hoping that a future update will at least partially correct it.

Also as mentioned earlier, I had it exchanged against a new one yesterday but the problem is the same. So... For me it will be Wait and see.

Envoyé depuis mon SM-N9005 avec Tapatalk
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Thanks for the trouble you went through. I hope to discover some email address soon, or that a link to this topic gets send to the right people at Samsung's headquarters.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Cyykratahk:
I made another video of the bug, this time with two fingers in both portrait and landscape.

Only the Android developer option "Show pointer location" is used and no 3rd-party apps, so no more speculation from forum-goers (or even Samsung for that matter) that it could be the app causing the issue.

[YOUTUBE]qKXFLwnBH1Y[/YOUTUBE]
[Galaxy Note 3 Q&A, Help & Troubleshooting] atuarre:
Still pointless because it could be an android issue which would still be something Google would have to correct. Like I said before, I think 4.3 was rushed.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Miracle1980:
I have an European N9005 and the issue is there. We should find the way to get Samsung know about this issue and see what is the answer/reply....:(

I have tried to contact the Samsung live chat support to escalate the issue myself...but it didn't work.

Check the chat transcript that I had with the agent. At the end of the session there was unfortunately no survey...

If some of you guys know a better way to escalate this...
[Galaxy Note 3 Q&A, Help & Troubleshooting] StevetotheH:
You haven't read any of the previous post have you?

Sent from my SM-N900P using JellyBombed Tapatalk 2
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Yes, been there, done that. A week ago I spent about 5 hours trying to get into contact with Samsung through Live Chat, waited, restarted the session, etc. Gave up, went to the local Samsung HQ close to my home, got a nice card with a charged number I should call because the HQ had no technical staff (??), called, got the address of a local service center and they told me Samsung would do nothing because of my set "knox warranty" flag.

Chainfire told me this morning that none of his contacts at Samsung were useful for this type of issue. Which sites do Samsung technical staff visit, and do we really need to post this on a Korean forum?

I have, all of them... What did I miss?
[Galaxy Note 3 Q&A, Help & Troubleshooting] StevetotheH:
Did I quote you?

Sent from my SM-N900P using JellyBombed Tapatalk 2
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
You did, just now. ;)
[Galaxy Note 3 Q&A, Help & Troubleshooting] klonoax:
Just downloaded the first multitouch test on the play store. Tried it with three, four and even five fingers and the phone works fine.
[Galaxy Note 3 Q&A, Help & Troubleshooting] mi7chy:
First of all, don't use the built-in "Show pointer location" under "Developer options" as it introduces other issues with severe input latency with two or more finger inputs to the point where it's possibly dropping input.

This is what I see on a Verizon Note 2 with "Show touches" enabled (or without). Rotating Google Maps with two fingers (same hand or one finger on each hand) sometimes won't rotate even though the touches register regardless if it's grounded or un-grounded and plugged into charger or not. This leads me to believe that it's a software issue. Nexus 7 2013 behaves the same so possibly a bug in Android 4.3 that's eluding Google developers. On a side note, Verizon Note 2 running Android 4.1.2 doesn't have this issue. A little bit more relieved that it's most likely not a hardware issue.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Fearthenut:
Yesterday I went to my local Sprint store. I showed my sales rep and she sent a text to their Samsung rep. After discussing this for a while to make sure the Samsung rep understood the issue. The rep said that the S3 did the same thing when it came out and was fixed with a firmware update.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
This should be easy to check on xda. Search: S3 multitouch (or similar).

Edit: "multitouch" triggers a lot of hits, but going to the official Samsung Galaxy S III forum, subforum "Galaxy S III Q&A, Help & Troubleshooting" and searching for multitouch gave me no related hits. Either it is another model or a completely different device they were refering to.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Skander1998:
It doesn't happen to me at all, as hard as I try to replicate it, it never occurred.

So it is definitely a hardware issue that you can get the phone replaced for, and do that asap.
[Galaxy Note 3 Q&A, Help & Troubleshooting] atuarre:
Maybe you are not doing it right. Forget a recall. It ain't going to happen. They tried that with Apple. Wait for a software fix.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Skander1998:
I spent 15 minutes replication every step in the video.

Qatari consumer protection law forces Samsung to change my handset for any flaw I BELIEVE exists for the first 30 days after purchase, similar laws probably exist in other countries, and if they are take use of them.

Even if it's a hardware flaw and they figure out a way to fix it via software update for those affected, I would rather get a working phone from the beginning, mine is fine.
[Galaxy Note 3 Q&A, Help & Troubleshooting] slelieveld:
Although I think it is not related to this exact topics problem.

I have a "touch" problem on my note 3. Sometimes it just won't respond to any touch at all. Only bottom buttons and physical buttons remain working. Turning off and on return the functionality of touch again.

Also when touch doesn't work anymore, then multi touch DOES WORK though! And after touching with multi touch then after that single touch also starts working.

Verzonden vanaf mijn SM-N9005 met behulp van Tapatalk
[Galaxy Note 3 Q&A, Help & Troubleshooting] letsgophillyingeneral:
Just downloaded the MultiTouch Test app and I'm definitely noticing ghost touch detection and loss of detection!

I haven't noticed the issue while using the device. I only noticed it after reading this thread and testing it out myself.
[Galaxy Note 3 Q&A, Help & Troubleshooting] andrawer:
Well using the "Multitouch Test" and 4 fingers I sometimes get a ghost finger. BUT, I really could care less since this presents NO practical problem for myself. I don't use 4 or even 3 fingers on the phone....and the ghost that did occur is RARE so why is this an issue? For me , it's not.

If it happens with one or two fingers often...then exchange for another phone...not hard to figure out.:cyclops:

Multitouch Test....uninstall.
[Galaxy Note 3 Q&A, Help & Troubleshooting] inolvidable:
I tried with Multi touch tester as the OP suggests with 2, 3 and 4 fingers for, at least, 3 minutes and fortunately my Note 3 worked well

My phone info:

¡¡So say we all!! From my Galaxy Note 3
[Galaxy Note 3 Q&A, Help & Troubleshooting] cdmvirt:
Hey all,

So I contact Samsung Canada as my SM-N900W8 has this issue and after a lengthy online chat they I was told that Samsung was NOT aware of this issue and no reports have been filed with them. Thats kind of strange as I saw a few Canadian owners reporting this issue here. I would reccomend that everyone hit up their Online SUpport chats (as they are 24/7) and report this issue. BTW if it says that there are no agents after selecting MOBILE on their chat page, go back and select anything else as their agents actually do support for everything.

On a sidenote I just saw a new Software Update for my Canadian Bell (SM-N900W8) pop up. Will check to see if anything is fixed.

Note 1. So the update I can confirm that it does fix the issue with the multi touch. It is much harder to reproduce that error but still can be reproduced. Will test some more with other apps and report back. The update brings me now to UBMJ1 instead of UBM5I
[Galaxy Note 3 Q&A, Help & Troubleshooting] Ettepetje:
Thanks for your efforts and post, it would be great if the multitouch issue already has been fixed by Samsung. Please try a few times to reproduce it as I have found that some unknown factor (charger or anything) can mask it. If Samsung is only able to partially solve it this would mean the main problem is hardware related, which would be bad.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Gearu:
Tested mine on Optus in Australia (have not and will not update the firmware), no faults found with any amount of fingers.

N9005 Made in Vietnam
[Galaxy Note 3 Q&A, Help & Troubleshooting] xdAinu:
Ok here is a more detailed version of my experience:

2 thumbs next to eachother, one going down and the other up at various speed. At the start it is almost impossible to hit the "right spot" and make one thumb dissapear. It takes me about 2 minutes of going up and down before the problem kicks in. AFTER the right spot is found almost every up and down movement makes a thumb dissapear. When i put my fingers off the screen and start over it will take me about 2 minutes again to reproduce the issue. When i reproduces it and my fingers are still on the screen, it will take me about 2 seconds to reproduce it a second time. Etc. Etc.

Hope this is usefull to determine if it is a hardware or software problem.
[Galaxy Note 3 Q&A, Help & Troubleshooting] Etik:
I just the same problem when you find that "spot" its easy to find it again, or when i try to put 4 fingers on diagonal sometimes it touches 5 spots or less even tho im still using only 4 fingers.

i did return mine before and got it replaced with the same issue (same store, the day after), i guess it matters from what "batch" you got the Samsung note 3 from?
[Galaxy Note 3 Q&A, Help & Troubleshooting] Presjar:
Telstra Australa. Have the issue.

Telstra Australia SM-N9005 here.

JSS15J.N9005XXUBMI

Multitouch Test

2 Fingers OK

3+ Fingers Terrible. I got the problem to happen really quickly and easily. What should I do? Is it worth me contacting Samsung Australia or posting on their Facebook?