yashsingh1/xdaforums huggingface dataset:
[Nexus 7 (2013) General] joshyc5:
So uh, you're mad because you have to ship your tablet back to the manufacturer to replace it?

Yeah man, that's total BS! Having to send it back to the manufacturers so they can fix it, it isn't like you do that with any other product you own right?
[Nexus 7 (2013) General] hx4700 user:
N7 2012 woes

@ sigaiser

I understand your frustration. I have an old Nexus 7, which I bought in the UK from PC World. It developed a fault where it would not charge. PC World referred me to ASUS, who ran through various ideas to fix it (most of which I had tried after internet forum searches), gave me a code and an RMA, and told me 7 to 10 days. It was picked up by the courier for next day delivery to Triage Services, who do ASUS repairs in the UK. After 4 weeks, it came back and still had exactly the same fault. :( (Later, I found that Triage had replaced the motherboard.) SO after another couple of days of trying to sort it out again, I rang again and got another RMA and an email telling me to book it in. I was also told that I should have been told "up to 30 days" not 7 to 10. The courier web site this time told me I'd have to pay for the return (different courier first time) though subsequently ASUS complaints told me that that was a courier error. Away it went again, and came back with the battery re-seated. It did not charge up, so off it went again. After another couple of weeks, making a total of 8 1/2 weeks, it came back with a new wall charger - supposedly that was no longer charging (even though when it left, it happily charged my Nexus 4). I HAD told them it was not that, as 3 different chargers would not charge The Nexus 7. It lasted that day, then refused to charge fully overnight, and charging to a lower % each night. All ASUS would offer was another RMA. :crying:

In the end, I threw myself on the mercy of the team at PC World, and asked if there was anything they could do - perhaps a discount on a different tablet. They had a chat, and gave me a new Nexus 7, this time with their "Whatever Happens" replacement insurance. Result. In future I think I will be getting my stuff from them with that guarantee.:laugh:

The current Nexus 7 charges up MUCH faster than the first one ever did, so either something had been changed, or the first was always faulty.

ASUS had been helpful, but they required THREE parts of the tablet replaced before they'd replace the whole thing. I had only had one so even though I'd lost it for more than 2 months out of the 12 month guarantee they would not consider either a replacement, or even extending the warranty for the 2 months I had been without.

Triage services, on the other hand, who supposedly did the repairs, I have no time for. First time round, they booked the tablet in to their workshop 5 days after they got it (thus showing ASUS that they were working on it faster than the truth). Then clearly they never actually tried it any of the three times before returning it.
[Nexus 7 (2013) General] sigaiser:
No, I'm not mad I have to send it back to the manufacturer. I'm mad because that is the ONLY option to send it back. Google told me on the phone if I bought it direct from them, they would send out a replacement right then and there. So what's the difference? GameStop is an authorized retailer. It's not like it was a black market knock off from Amazon. And as far as Asus goes (who is the manufacturer yet not a reseller), they offer no way to have a replacement sent, even with a credit card hold. So the ONLY option is to go without and wait 2 weeks, or whatever the turnaround time ends up being, without the product you paid for. That's what makes me mad.

And maybe I'm missing something, but what I can't get over is the fact that it's made for Google and sold by Google, yet Google is not supporting products sold by third party retailers although it carries their name.
[Nexus 7 (2013) General] airmaxx23:
I really don't see a 1-1.5 week wait as being that big of a deal, sure it would be nice to get it replaced with a new one but they do not have to offer that to you. The warranty doesn't say that they offer replacements at the first sign of an issue. Since you bought it from a 3rd party retailer I wouldn't expect Google to take care of it since it is an ASUS tablet. If you'd purchased it from the Play Store and they wouldn't help then that would be a problem.
[Nexus 7 (2013) General] aiiee:
They just couldn't move as fast as you *commanded* them too? F off.
[Nexus 7 (2013) General] sigaiser:
Lol, whatever. Easy to hide behind a screen name. You wouldn't say it to my face so why say it online?

Either way, moderators, just close this thread. Obviously no one has the intelligence to understand the point I was attempting to make so it does no one any good for it to remain open as its only going to turn ugly.
[Nexus 7 (2013) General] joshyc5:
What? The MANUFACTURER IS ASUS NOT GOOGLE. It's a google branded tabled MADE BY ASUS. Either you RETURN VIA GAMESTOP WITH THEIR OWN RETURN POLICY OR YOU SHIP IT BACK TO THE MANUFACTURER FOR A REPLACEMENT OR REPAIR. When you buy through a retailer typically you have 14 days to return or exchange the device or you ship it back to the manufacturer for repair. It's not google's fault that GameStop won't take your tablet back. The only way you BUY DIRECTLY FROM GOOGLE is if you buy via play store.

God damn.

You just don't understand how product returns work?
[Nexus 7 (2013) General] burhanistan:
Wow, you guys are a bunch of assholes for piling on the OP like this. They said they didn't like this model of customer service, and would like it to be on par with Apple. That's fine. What the hell are you jumping on his case for? Don't blame customers for complaining about second-rate customer support when they know there are other brands to choose from.

I swear, you geeks on XDA are some of the smarmiest. When someone brings a legitimate issue up you either jump on them for not searching through all the noise (the search function on the site sucks, when it is even working) or call them an idiot for not doing some ham handed work around to fix something that shouldn't need to be fixed in the first place.
[Nexus 7 (2013) General] joshyc5:
He's effectively complaining about an issue that isn't an issue. He said gamestop won't take back his tablet so he's blaming Google for gamestop's return policy and then later complained on why he had to go through ASUS instead of google(the manufacturer).
[Nexus 7 (2013) General] sigaiser:
Read again...I never once said I tried to return to GameStop. Outside of 14 days so I knew I was on my own. As well, as I have stated more than once, I'm simply passing along my experience with their warranty policy and warning that it is DIFFERENT FOR THIRD PARTIES VS GOOGLE. But, since no one bothers reading a post I can easily see how you were confused.

As the poster above stated, pretty much every one has jumped my **** over this post, however I challenge each and every one of you to react different than I have. With Googles history of product release, would anyone fault a person for going to a third party. Better yet, how about one of you who were so graciously gifted with patience and understanding trade me your working N7 for my defective one and YOU and deal with the hassle...didn't think so.

I asked that a moderator close this thread. I have followed XDA for quite a while and the level of support you people offer to one another is pathetic. No one can even seem to ask a simple question without a dozen people running them down.
[Nexus 7 (2013) General] di11igaf:
A- Google is doing customers who buy directly from them a favor basically by directly helping with a warranty/replacement/repair/RMA. They are making enough extra profit(or not losing as much however you want to put it) to tie up employees and send out tablets and whatnot.

When you buy from GameStop, they sell at the same price as play store, but I'm sure GameStop got it for a lot cheaper from Google and marked it up to msrp. Less money to Google for that tablet so they throw it back to Asus and let them handle it. Its Asus' hardware, not googles.

B- 1.5-2 weeks turn around time? That's not bad by any means in any industry. When my 360 got rrod- 2 MONTHS+(I did not get a 360 'on loan' while it was out). One of my Glocks for warranty work- 3 weeks+(I did not get a glock 'on loan' while it was out). To get Comcast out a few years ago to fix their sh*++y service- over 2 weeks just to get a tech out, I fixed it myself.

Sorry, but to boycott Google for this is ridiculous. There is a reason this tablet is only ~220$ and its not because its ****ty hardware. They have to be very efficient about what they do in these situations and sometimes I'm sure they have no choice but to make Asus take the full brunt (C.S. manhours, cost of repair/replacement)for a faulty device which they manufactured.

And I can promise you I would have reacted differently than you, because I would not basically boycott Google for the situation you described.

And this-

Really? What support or work have YOU offered over the years? Your on a site where people put literally THOUSANDS of hours of work for 100% FREE for people like you to benefit. Have some respect for the many, MANY people on here who do offer work and support for nothing to gain and valuable time to lose.

You've been a member here long enough to know what youre saying is total BS. Some people dont agree with you entirely in your situation, nothing more.
[Nexus 7 (2013) General] Richieboy67:
Stop crying.

Sent from my shiny new(bought last Nov), scratch less Nexus 4!
[Nexus 7 (2013) General] sigaiser:
You may offer support to others and yes, I recognize what the community offers to the public at no cost, but, do you think that justifies the tone and the context of the majority of replies to this thread? Or that of many many many other threads on XDA? You simply can not defend the attitude of a lot of members and their condescending remarks. And I'm surprised the forums moderators do. As I stated earlier, people wouldn't make those comments to a stranger at work, or at school, or even on the street, so why make them here? I'll tell you why...because its anonymous. No one knows who they are. They don't act this way in real life because they know they would wind up with their ass whipped.

And no. I don't contribute. Not because i don't want to but because I don't have the knowledge to be of any help. But I also wouldn't run someone down, be a smart ass, or tell them to stop crying either. If that's the community you are proud to be a part of then so be it. If you don't know what I'm talking about, do into the development forums, pick one, and start reading. It won't take long to find a demeaning post aimed at someone asking for help...regardless even if the question has already been answered.
[Nexus 7 (2013) General] Richieboy67:
This post was not asking for help. Get over it. People disagree. If you bought the phone from GameStop take it up with them. Simple.

Sent from my shiny new(bought last Nov), scratch less Nexus 4!
[Nexus 7 (2013) General] di11igaf:
I won't speak for anyone else but me, I've worked on construction sites every day for the last 15 years, so I don't deal with peaches and rainbows all day and would say a lot of guys would react exactly as people have reacted here. I'm sure a lot of smart asses on here would piss their pants if they had to confront someone in person like they do here, but don't assume everyone on a developer/tech site is your classic computer nerd/keyboard tuff guy. There's nothing I say on here I wouldn't say to a person face to face.

If I did come across as harsh, it was not my intention, but every time someone on here has a thread where not everyone agrees with them, they automatically say things like you said, or say this community is full of unhelpful pricks, etc.I've seen first hand the people on here who act ENTITLED for free work, or 24/7 support for work, or instant answers to questions which are addressed in the op of a thread- and it happens here all the time.(I haven't released anything in a long time, maybe its gotten better and I'm now wrong, but I doubt it). I don't have time to develop and support something right now so I lurk and help when I can, just like a lot of people here.

I didnt see anyone in here go too crazy towards you, just disagree with you, maybe I overlooked some posts or some got deleted, I personally just think your reaction to your situation towards Google is a little extreme; not buying anything Google at all including play store because they sent you to Asus, and Asus told you you'd be without for maybe 2 weeks sucks but its not exactly bad customer service. This is only MY opinion to your OP, some people it seems fully support your opinion, and that's fine.
[Nexus 7 (2013) General] sigaiser:
I appreciate what you are saying. I too work construction. I've been a union insulator for 10 years.

Yes, I took offense to the attacks once I made my post. The sarcasm and disrespect was in no way constructive. I was raised that if you don't have anything nice to say, then don't say anything. I suppose that's lost on this generation but I cannot speculate on the age or upbringing of the naysayers here.

Anyway, more than anything I was posting my personal experience so anyone who purchased their N7 from say Best Buy (or in my case GameStop), whom I am sure have sold a ton, knows what to expect if seeking warranty support. And honestly, buying retail is not a bad option. Look at how many product launches Google has botched...Nexus 4, Nexus 7, Chromecast...it's a running joke online. Add to that you get immediate pick up and save the inflated cost if shipping. Yet, people have put down the fact I didn't purchase directly from Google.

The other reason I posted was hoping someone may have had a similiar situation but a better option for repair. However, I was instead slammed by most every person to reply.
[Nexus 7 (2013) General] Richieboy67:
Dude, you need a thicker skin if you plan on visiting forums.

I didn't see anything awful towards you personally. It was just your complaint and the title of your thread. It was misleading and sort of wrong to blame Google when you bought the phone elsewhere.

Sent from my shiny new(bought last Nov), scratch less Nexus 4!
[Nexus 7 (2013) General] di11igaf:
Good stuff - I'm a union electrician.

If you didn't yet send it in, the first thing I thought was software, not hardware. Factory reset wouldn't do anything(only wipes /data), it sounds like the radio is not initializing- kernel/init problem. Try unlocking and fastbooting a new boot.IMG(maybe you tried this, just a suggestion). I could be way off here and it may be hardware, just seems like an odd hardware problem since airplane mode fixes it.

Most level 1 CS agents don't know anything else other than 'try factory reset', so if that doesn't fix it, they're stuck.

And I'm guilty of the same thing, when I want something, I go buy it- and I usually don't feel like waiting for shipping. My nexus 7 came from best buy, but my nexus 4 came right from Google. My nexus phones have and probably always will come straight from Google, if for no other reason than to avoid the Verizon/sprint galaxy nexus aosp type cluster f#(k.
[Nexus 7 (2013) General] emmabellachristian:
Really expected it to be done any faster then that ? you have to drop it off at shipping center wich if you do it in week day could take maybe 1-3 days before they even ship it out then it could take depending where you live another 1-4 days to get to its destination. Then there is a process of shipping it threw department centers a tech has to look at it to see if IF it falls under warrenty standards and im sure there is people in front of you in this process so why would yours get bumped any faster ? that could take another 1-3 days so your talking 10 days maybe. Then it needs to be shipped back out wich again would take 1-3 days to be shipped from post service of there chosing and then time for it to get back to you again. People really need to be reasonable a week and half is more generous then ever. I had to ship my xbox back via ups and it took 5 weeks because it happen during a hurricane. If you wanted it done so quickly your better option for repair would be to take it to computer shop maybe ( dont know if they can do that stuff there or not ) im not slaming you for anything etc but you have to be reasonable and realize this is multi billion dollar company and like anyone else theres guidelines and rules they have to follow by law it maybe sucks but its how it is. I hope you have better luck in future. Trust me i know how it is mostly upset because you didnt have that long with it and it broke. Im just asking honestly to if they botched all these releases in your opinion and its a running joke online why would you buy there products in the future ?
[Nexus 7 (2013) General] sigaiser:
Are you denying the nexus 4 and the chromecast launches were a joke? Did you follow them at all? Besides some availability issues the nexus 7 and 10 were better. But the others I mentioned were some of the worse ever. Hence, my reasoning for buying from a corporation that does retail...not software. I wouldn't buy a car from a furniture shop.

And again, for the I don't know how many times, I'm not slamming their service...just the lack of options. And the fact that Google is allowing different practices be put in place. Its bad business, in my opinion.
[Nexus 7 (2013) General] swisstourist:
Dude, sometimes in life **** happen.

Got to wait 2 weeks at least too. I didn't complain.

Another matter I lost 100'000$ due to the 2008 crisis.

And there is no way to get my damn money back.

Now i got no job... U see my friend, **** happen.

I know guys who make 50$ a month. And can not buy tablet or even food.

So take it easy. Worse happen than just waiting 2 weeks.
[Nexus 7 (2013) General] emmabellachristian:
im not denying either were joke or not as i did not buy any of there products before nexus 7. i was happy with that and im totally happy with my new nexus 7. all im saying is usually if people feel so badly about a products launch they would not buy that product untill its been out for while and the bugs are out. and if you bought both from there past launches and you were unhappy why would you keep buying ? thats all im asking isnt that a reasonable question ? lol
[Nexus 7 (2013) General] sigaiser:
No, it is a reasonable question as is my explanation...I bypassed it and bought it third party. I think I made that clear. I did not buy a nexus 4 at launch...tried but couldn't because of system crashes, people ending up with more than they ordered, ect. And I bought a Chromecast but I once again bypassed the play store and went to best buy...where I found I was one of the lucky few that 1: received one and 2: was honored with the much ballyhooed nextflix promotion that was abruptly nixed hours after launch
[Nexus 7 (2013) General] sigaiser:
Look everyone, I know you all have your opinion on the matter just as I do. I have not in any way shape or form intended to offend anyone or cause a ruckus. I maintain that my primary intention was to inform the community that warranty support was going to be different when purchasing from a third party...as I am certain many many people have done.

I don't agree with it. Not in the least. That's my opinion. But, come Monday after work I will dutifully ship it back to Asus and await for its return.

If anyone would care to share their stories concerning Asus warranty that would be great, but I think we have had enough of the "suck it up" and "life sucks" responses. I too have much more important matters in my life than the repair of my $250 tablet.
[Nexus 7 (2013) General] TheWerewolf:
I'm not sure to whom you're being sarcastic - but let's take that and flip it for a moment.

You think that having a place where you can go to get good customer service is preposterous... worthy of scorn and derision....

Except that at least ONE company actually does it. Apple. You can rag on Apple all you want, but the reality is that they actually do provide good customer service in general - the failures are the exceptions. Microsoft now does it with their hardware in their own stores.

The problem with ASUS is that the failures (or at least the appallingly bad experiences) are the NORM.

So, let's dial back the attitude and rethink for a moment. No one's asking for 'walk into an Apple store and get immediate gratification' level service (even if Apple owners in cities with an Apple Store actually get that), we're asking for reliable service done quickly with good communications as to progress. Moreover, we'd kind of like products that don't ship with glaring bugs or outright hardware defects (like the Prime) and when they do - we'd like the company to accept responsibility for the defects and either fix them or replace the units - unlike what happened with Asus and the Prime.

These aren't fairy dust magic requests - it's how well run, professional companies are *supposed* to work.

And Google doesn't get off the hook here either - for exactly the same reason Apple doesn't: they're supposed to be a major player. Their rep is on the line. If they're not going to build their own hardware (and if not - what the HECK was the Motorola purchase for?) then they'd better be sure to pick companies that support their customers well - or stand over them with a baseball bat if they don't.
[Nexus 7 (2013) General] sigaiser:
THIS EXACTLY! A day and however many posts to completely and precisely relay my point...thank you
[Nexus 7 (2013) General] Richieboy67:
Well then go spend the extra money and go buy an apple. Personally I think they are a rip off but to each his own.

The title of your thread was just looking for confrontation.

Sent from my shiny new(bought last Nov), scratch less Nexus 4!
[Nexus 7 (2013) General] sigaiser:
Don't want an Apple product, but if they set a standard it's up to others to step up if they want to complete. Don't you agree.

As far as my title, I'm sorry if it's misleading but as they say. Don't judge a book by it's cover.
[Nexus 7 (2013) General] Moscow Desire:
Thread Closed

OK, I think I've seen enough flaming going on....

So............

Thread Closed.
[Nexus 7 (2013) General] phillysmako:
Hey here's my recommendation return the tablet to game stop if possoble, and go buy it from best buy they have the best warranty/ replacement/ whatever .... I've bought three tablets from best buy and any time I've had a problem I've walked into best buy and they replaced the tablet on the spot!!!
[Nexus 7 (2013) General] gidal:
I get it. Gamestop after sales service is bad. Not Google or Asus's fault, IMO.

Bought 2 N7 2013, 16 & 32GB. Had to return the 32GB due to light leakage and creaky case to store. No out of pocket expense.

I buy a LOT of stuff every year and every now and then, I'd get a dud. Easy return, since I only buy from reputable stores.
[Nexus 7 (2013) General] Uzephi:
Google does not make the Nexus, they endorse it.

Imagine, if you will, a Verizon Galaxy S4. You bought it from a third party. Should Verizon Honor the warranty? Simple, no, even though the phone has their name on it, you did not buy it from them. So, why should Google do the same?

Now if you contacted the endorser (let's use Verizon as an example again) and opt into some type of extended warranty after inspection of the device, that would be a different story.
[Nexus 7 (2013) General] Caelrie:
My experience with Google was wonderful. My first nexus 7 2013 had a dead pixel. I called them and they shipped me a new one the next day while I sent mine back. No questions asked.
[Nexus 7 (2013) General] Inferi0r:
Two weeks RMA procedure is more than OK. You want a good tablet for a low price and now you are in fact complaining about there is no Google service point around every corner.

You really know something about business service procedures or what? I guess this is the first gadget you ever owned.
[Nexus 7 (2013) General] aiiee:
not really closed :)