[T-Mobile Samsung Galaxy Note 3] Negri Electronics:
Your entire quote is full of assumptions and misunderstandings. First, why would you feel sorry for a person that would purchase an open box, restricted IMEI device, if he was aware of the restriction and it was of no consequence to him? He just saved $40-$80 on an "open box" device that was powered on once. Pretty lucky guy. He can now use that device in his home country, or travel anywhere in the world using it on any carrier besides T-Mobile. You should feel sorry for T-Mobile. They have restricted one of their devices from working on their network. It doesn't seem like a good business model.

We are very acquainted on how to deal with this. It on'y has to happen a few times to understand it's a serious concern and needs to be handled properly. Everyone on the team must be educated on the entire situation, the causes, effects, and the solutions. We take the time to address issues like this with out entire staff so they are able to speak intelligently when we are wrongfully accused of selling what (only) T-Mobile sees as a "stolen" device - when it is in fact not. We are very well acquainted with many procedures that involve satisfying a customers needs, or concerns, immediately.

Any IMEI becomes "restricted" when T-Mobile realizes that the account in which this device was attached to, or sold upon has become delinquent, terminated, or deemed "uncollectable". T-Mobile viciously passes on the consequences of those actions to the person in possession of the device. The device is not necessarily even used, simply attached to a bad account, or transferred to a bad account. Since we purchase from Authorized Dealers, Master Dealers and SubDealers, the odds of this happening are slim, however it has happened where a device was sold to us from one of these affiliates and has become restricted weeks, maybe months down the line. In these cases it's very difficult to track back the exact cause of the restriction, so we are often left with a used device that needs to be resold to someone not using on the carrier that restricted it. More and more carriers all over the world are doing this, and it's our job to only purchase from and deal with honorable resellers of T-Mobile devices. You will not have this issue walking into a T-Mobile store and purchasing the device full price, no. And if one is purchased from us, that happens to become restricted, we will offer a replacement device be shipped as soon as the return is received, minimizing the time the customer is without a device.

Since we do not manufacture the device, nor distribute the devices, we are at the mercy of the chosen supplier to ensure what they are selling is authentic, unrestricted merchandise. We have done our absolute best to screen and qualify each supplier over the last 7 years. We have dropped many suppliers due to issues with stock, but some are unknowingly taking into trade, or purchasing these restricted IMEI devices fron 3rd or 4th parties. This we can not control, and do our best to demand what we are being sold is direct from T-Mobile or Samsung.

We verify the IMEI's with T-Mobile on 2 separate occasions, anytime we buy a T-Mobile device. The lack of clarity support provided by T-Mobile makes this process difficult, but it's a process we need to follow in order to ensure a working device is being sent to our customers.

Hopefully this helps address some of your concerns and you can feel confident in buying from us, word your questions in a more positive manner.

Ryan J. Negri - CEO

Negri Electronics, Inc.