yashsingh1/xdaforums huggingface dataset:
[One (M7) General] nj0fr@:
Mine had very bad problems with purple tint, I sent it in for repairs and I got a completely new unit, but this time my buttons are blue instead of white(everything else is perfect). Is that normal? It doesn't look as good as white.
[One (M7) General] stianhf:
I bought my HTC One M7 september 2013, an unit manufactured the same month with the purple tint issue. In february this year, I sent the device to service, only to receive an replacement unit manufactured june 2013 with the same purple tint issue. Returned this unit as soon as possible, just to get another replacement unit also manufactured june 2013 with the purple tint issue. Now I've had 3 phones with the issue, so I asked for a refund, as the phone has been more in the servicecenter than with me the last few months. HTC used a few days to make ut their minds if I could get a refund... only to update the servicelog today with the answer "accepted: new sales unit sent to customer".

So, I get another HTC One M7... the fourth one... hope this one has a camera that works without issues. If not, I've had it. No more HTC for me.
[One (M7) General] aaki_rocker:
just be happy and dance that your camera issue is resolved. :D

i wouldnt mind the color of the buttons ;)
[One (M7) General] b99721:
How much did battery replacement cost?
[One (M7) General] yatindroid:
sorry i forgot asking them

today i given my phone for battery replacement

morning i call them & ask

---------- Post added at 12:13 AM ---------- Previous post was at 12:10 AM ----------

ask camera change & this phone will be perfect
[One (M7) General] b99721:
Is your replaced camera lens dead center when viewed from the glass at the back? Mine after replacement is off center, towards the left (infact flash is too). When I called customer care they told me the camera can be fixed at a designated place only and therefore this offset is fine and the module cannot be moved around.
[One (M7) General] yatindroid:
I asked HTC service center Jaipur

Camera 3000-3500 battery 1500 but if imported phone charges different & higher some

Jaipur contact no 01414020348

Sent from HTC One S
[One (M7) General] frenzyboi:
I've ONLY rooted my HTC one and the purple tint problem is making me crazy. I don't think I can ask for a replacement of camera unless I unroot the phone and get back to stock ROM, am I right?

Or is there any fix for this?
[One (M7) General] SupremeBeaver:
So I'm considering buying this phone but the camera issue is really worrying me. Is this an issue with only the old models? If I bought a new one off Amazon right now, would I be getting a new one without the issue? Or does the issue still plague the new stock?
[One (M7) General] Cuyi02:
Tomorrow a messenger sent by HTC Spain will pick up my M7 for the sensor replacement. The customer service guy told me I'd have it back in up to 15 to 20 days. He also said that if it's still under warranty I wouldn't pay a thing and if I did have to pay they'd call me to let me choose whether I want them to repair it or not. I hope it doesn't take that long and that I don't have to pay a thing.
[One (M7) General] sphinx780:
Should have my repaired Develeper Ed. back in my hands on Monday from the Texas repair center. Fingers crossed. I'll report back on the quality of repair once in hand. Sent it out on the 8th, back in hand by the 19th which isn't too bad considering that included two weekends.

Mine had purple about 4 months after receiving it but had a distinct heat related pink square directly behind the sensor immediately. With my warranty coming up, figured it was time to finally do something about it. Luckily MN winters kept the phone from heating up much since September so it was really a non-issue for me for some time now.
[One (M7) General] Galactus:
It depends on if the place your getting it from has cleared out all stock of the older models. A friend of mine on xda sent his off and they sent him a new one which had the bad sensor. If I was you I'd buy one and immediately check the camera sensor to see which one you have
[One (M7) General] eoinzy:
I went into a shop in my local city which sold me the phone, and they sent it away for me. Said it would take 2 or 3 weeks.

When I get it back, how do I check what sensor is in the camera now? Is it in settings, or do I have to install an app that retrieves the info?
[One (M7) General] Osama Zabin:
Check this,it's been asked before ?

http://xdaforums.com/showthread.php?p=32

Edit: don't know why the link and is not working, anyways,check post # 987

Edit2: file path

/sys/android_camera/sensor
[One (M7) General] eoinzy:
Cool thanks.

I found the answer on post 987:
[One (M7) General] cyrusct82:
Is there someone that can help me decide if I must send my one in service center or not http://xdaforums.com/showthread.php?p=52703110
[One (M7) General] SupremeBeaver:
I think I'm going to avoid potential issues by just avoiding the phone. I'm shocked HTC released a phone with this kind of problem though. A real shame cause this phone is high on my wanted list.

edit: so anyway, if I was to check in the system folder for my camera sensor, which would be the good one and which the bad one?
[One (M7) General] Snusdus:
OVH is the good one, Microelectronics is the bad one.
[One (M7) General] alangrig:
But the best is Sharp
[One (M7) General] Outcasst:
I will try this today.
[One (M7) General] cyrusct82:
I have this device from 23.03.2014 but the S/N says that the manufacturing date is 11.11.2013.

If there is someone that can help me to decide if my camera is having (or it will develop it) the purple tint problem.

This is an image with an white wall shouted right now.

And this is a photo that I've take one night at my window

The situation is the same since I've bought the phone. Even if my phone is hot.

Some photos taken when I bought the phone http://xdaforums.com/showthread.php?p=51499635

If I cover the camera it's all black.
[One (M7) General] sphinx780:
Can't say there's a prediction on IF the purple tint will develop down the road, but right now, you're good. If I held my hand to my camera, it was not black, it was 90% purple. It's not subtle. At least in my case it was extremely obvious.
[One (M7) General] Osama Zabin:
Seems no tint problem with your phone.

Try taking some photos when phone temperature is around 40 deg Celsius.
[One (M7) General] cyrusct82:
You have the problem for sure.
[One (M7) General] yatindroid:
send phone for camera replacement

sent from HTC One
[One (M7) General] :
I also have to send it to HTC (Arvato in Germany).

But I need my phone at work and I don't know how long I have to wait until I get it back :(

But the purple tint is really extreme on my phone -_-

I think they will update my phone to latest HBOOT, so no s-off after replacement...

Sent from my HTC ONE
[One (M7) General] frenzyboi:
Mine is worse..

But sadly, I've rooted my phone and changed ROM..
[One (M7) General] super-user2.3:
guys i'd like to know how to figure out if my phone has the tint issue?

do i just take a full black pic?
[One (M7) General] yatindroid:
cover lens with your Palm or anything complete if it shows pure black it's good or produce any color pink green blue it's faulty

sent from HTC One
[One (M7) General] frenzyboi:
Take a picture in the dark

Or when it's hot

Or just cover the lens with your palm.
[One (M7) General] Nathan_Drake:
I didn't have this issue the night i bought it.Is there other ways getting this issue?
[One (M7) General] cyrusct82:
This is my picture at 45℃ with camera covered.
[One (M7) General] yatindroid:
perfect

sent from HTC One
[One (M7) General] jdgreat4:
Guys! Just get your camera replaced at the service center. It's a known issue and after replacing my camera works without any purple tint at all. Images attached. Check Em out.

Before and after photos.

And do it before your warranty runs out.
[One (M7) General] :
I unlocked my bootloader and s-off which voided my warranty!

Does anyone know how much it costs in India to replace the camera module?
[One (M7) General] Galactus:
Why not just relock and s-on your device before you send it off?
[One (M7) General] mettleh3d:
Because HTC techs aren't dummies?
[One (M7) General] Galactus:
I guess warranty is looked upon differently in each country. I was S-OFF and unlocked and super CID. Booked for HTC to come and collect my phone for the purple camera tint and went back to Stock rom, S-ON, Locked with Tampered mark removed and stock recovery. They changed my camera and battery and speakers no problem
[One (M7) General] sphinx780:
Mine's back from the Service center in Houston. OV sensor is looking good. I waited until I loaded everything back on the phone to get it good and hot, and the night shots have never been better. YMMV but figured I'd report back.
[One (M7) General] Theshawty:
With the ov4688 sensor you will never get even the slightest form of tint anywhere. :D
[One (M7) General] alangrig:
Unfortunately, OV has green tint.
[One (M7) General] Theshawty:
ov4688?
[One (M7) General] alangrig:
Yeah. My unit has been sent 6 times to Poland official SC, and they couldn't fix it. But replacing awc_cab file from M8 fixed this issue until first reboot, cause kernel overwrite after every reboot to initial file.
[One (M7) General] yatindroid:
3500-4000

But they don't check anything except Bill if you complain for camera as it's known issue

Don't afraid of warranty follow my post from signature to get back to stock & warranty will recovered

sent from HTC One
[One (M7) General] RichardWood:
It's a hardware issue and there is no way you could fix it like this

The only way is to send back the device and replace the camera module. The previous vendor of the camera module screwed up and HTC change the vendor. I also have the problem, but just don't want to send it back and have no phone to use for 1-2 weeks.
[One (M7) General] heross:
:good: it`s correct. Now after repair my two m7 have the new sensor ov4688 and nothig to see of any tint. Black is black and pictures clear and sharp.
[One (M7) General] ericiidx:
Have you tried Sense 6 yet, by chance? (I've not yet, just curious if it fixes the calibration.) I just got an OV4688 sensor put into my phone, and I'm also running into green tint on occasion. I haven't done any thorough testing, but I suspect it has something to do with the way certain temperatures of artificial light are balanced.

If Sense 6 doesn't fix it, I'm going back to GPe, in hopes that THAT fixes it. Unlike the purple tint issue, I don't suspect this to be hardware related at all.
[One (M7) General] alangrig:
Green tint is hardware issue. Improper calibration. Sense 6 should bring in correct white balance settings for OV.
[One (M7) General] gustav30:
I'm afraid to say no improvement in green tint on Sense 6. I'm on full stock firmware/software T-Mobile. Indoor low light still suffers green tint.

Switch to night mode and white balance corrects itself. Or the new Zoe camera.
[One (M7) General] Galactus:
I haven't got any green tint on mine. Running sense 6 insertcoin. Didn't have it with Sense 5.5 either

Sent From My HTC One
[One (M7) General] mumbletuck:
This had me somewhat concerned for a moment. Then I remembered that blood is pink. I used a pant leg instead of my palm and it came out pretty black as far as I can tell.

Full disclosure, I have been told my color perception is not the greatest.
[One (M7) General] cobrax2:
guys

what if i have red screen if i cover the lens, but i dont have when i take pictures in dark areas? do i have the red issue? is it warranty worthy?

thanks
[One (M7) General] a box of kittens:
Hey guys,

So I get too fed up with the purple issue because it got really bad. I called up HTC about a week ago we set up a repair ticket since my m7 was still under warranty till 5/30. I complained that it was a hardware issue and that it was inconvenient for me to send my phone off and asked for a prepaid shipping label, they gave me a 2nd day air ups label. Tue repair itself took about two days and the tracking says it should be back home today. the process is easy, I used an old phone for the week-week and a half. I highly recommend doing this before your m7 gets out of warranty.

Edit: also I was s off bl unlocked but i returned it completely to stock before sending it out. make sure to back up all your files and such.
[One (M7) General] cyrusct82:
Look at what HTC says about unlocking bootloader.

Alin Croitoru: i need to know how can i unlock the bootloader of an htc one M7 that i bought on 23.03.2014.

Alin Croitoru: more specific in what conditions i will lose the warranty?

ivana vulicevic: Dear Alin, may I ask you for IMEI number of your phone please?

Alin Croitoru: yes

Alin Croitoru: xxxxxxxxxxxxxxxxx

ivana vulicevic: Just a moment please.

Alin Croitoru: ok

ivana vulicevic: dear Alin, if you unlock Bootloader on your phone, you will lose your warranty.

ivana vulicevic: This is HTC rule regarding to warranty.

ivana vulicevic: If you want to unlock bootloader, go to this web site HTCDev.com and follow procedure.

Alin Croitoru: even if the phone will have the Purple Tint issue with the camera?

ivana vulicevic: Unfortunately, unlocking bootlader putting a phone out of warranty.

Alin Croitoru: Ithink that i will not unlock it for now(maybe after warranty ends).

I will stay locked for now because if i can't S-OFF i will not be able to turn to stock with locked bootloader and send it to them.
[One (M7) General] Theshawty:
She doesn't know what she's talking about. You live in the EU, you have a statutory warranty of two years and it's up to HTC to prove that what you have done (unlocking the bootloader) causes the purple tint and since it's widely known that purple tint is hardware, they can't prove you wrong.
[One (M7) General] tgeza:
I sent mine in EU with S-OFF due to purple tint issue, they fixed it without a word asked
[One (M7) General] cyrusct82:
Don't know. I'm very tempted in opening the bootloader. But I think I will wait a couple off months to see if I will be stroked by the purple tint.
[One (M7) General] cobrax2:
[/COLOR]

any thoughts?

thanks
[One (M7) General] yatindroid:
yes you have it

But while taking photos it appears mostly when phone get hot

If you want to replace go for it worth of warranty

Try your sensor version in /sys/android camera/sensor

OV 4688 is good in my knowledge

sent from HTC One
[One (M7) General] yatindroid:
I have OV & my pics are like second

sent from HTC One
[One (M7) General] cobrax2:
i have st vd6869 cinesensor 2013-05-23

whats that about?
[One (M7) General] alangrig:
Lucky you are, cause mine went 6 times to Poland, and those amateurs couldn't fix it. Finally, due to HTC policy, which means after many attempts non fixed unit is replaced for a new one, they sent me back new phone, but indeed replaced all internals. So I have now Sharp sensor. Sharp has faster focus and keeps better fps in low light.

---------- Post added at 06:11 AM ---------- Previous post was at 06:10 AM ----------

Yours is from first series: ST. It's good until heat won't damage it.
[One (M7) General] cobrax2:
well then, ill wait a bit to send it in service, maybe towards the end of the warranty

thank you
[One (M7) General] Foxhunter123:
I also had the problem with purple and got a brand new phone instead - got the ov sensor and everything is great! However: the small hole next to the micro-usb... On mine it's not a hole anymore... It's like as if it's filled up? Any suggestions? I'm wondering if I now have phone without the HDR soundreduction...?
[One (M7) General] Theshawty:
Sigh.... I thought the ov4688 was a good sensor, but I have green tint this time around (in good light and/or flash)

And my desk (albeit rather dirty) is supposed to be WHITE, not GREEN. Picture taken in a dark room with flash.
[One (M7) General] alangrig:
This is the best way to test your mic. I have 2 HTC one . One of them with HDR mic another one has alternative.

Test is here HTC Mic: http://youtu.be/k0CIoouBM24
[One (M7) General] ericiidx:
I'm sad to report that the latest Google Play Edition RUU, 4.4 updated via OTA to 4.4.2, still gives some green tint to low light images with no flash. This is using the latest version of Google Camera. However, both outdoor and flash performance are excellent, no green tint.

Basically, it seems as if there is no change from my results in Sense 5.5, Android 4.4.2 with the ov4688 camera sensor. Guess I'll just deal with it as a quirk of the phone, because it doesn't seem to go away. It's far less offensive than the pink tint issue.
[One (M7) General] aaki_rocker:
i have the "st vd6869" sensor with the purple tint issue !

has anyone purchased and replaced the htc one camera using ebay or other similar sites ?

i am ready to buy through ebay but i fear that i may get "st vd6869" sensor again.

any legit place to buy the improved "OV" sensor ?

htc in india ask for too much money for the replacement. :(
[One (M7) General] b99721:
Just thought to share this for everyone's benefit (not sure if people know about it) - if you own an international unlocked or developer edition HTC One and it is in warranty period (1 year from date of purchase), HTC India will repair it under warranty but for a fee of US$35 + tax (approx. Rs.1600) - labelled as handling charges. The rate is displayed at the counter.

Better than Rs.5000 for camera replacement (or additional Rs.16,000 for changing the motherboard, just to get the replaced camera to work).

PS: They do not ship the device to the host country - US or UK or some other country - but repair it locally.
[One (M7) General] aaki_rocker:
my phone is out of warranty.

so i was thinking of getting it replaced by a local friendly repair person who repairs my phones for cheap.

i just need to know from where i can buy the new "ov" camera sensor
[One (M7) General] Foxhunter123:
Cool!!! ? Just tried recording some very loud music and it came out brilliantly!!! Is this the same function that makes your voice clearer to the person you are speaking with if eg you're standing next to a lot of traffic...?
[One (M7) General] ericiidx:
I would recommend looking for the Sharp sensor over the OV sensor. Both alleviate the purple tint, but it seems the OV has some issues with white balancing that haven't been ironed out yet.
[One (M7) General] alangrig:
Exactly
[One (M7) General] Qube-au:
I don't think you can buy the OV sensor. You can probably return it to HTC for a repair, but being they swap out for a replacement handset, perhaps the process of repairing is not possible so they change the entire motherboard out or swap handset.

---------- Post added at 08:26 PM ---------- Previous post was at 08:22 PM ----------

We have similar consumer protection laws in Australia. Since carrier do 24 month contracts, even if the manufacturer warranty is 12 months, the carrier has to warrant the device for 24 months (or however long the contact is).

Also HTC cannot deny warranty for a hardware issue if you unlock bootloader. If you cause a software problem, then you're on your own because they can blame your for running rooted unapproved software. eg. if you have bootloop, they can charge you to fix it.
[One (M7) General] qwertyuiop404:
My sensor file has no date at all. And I have the purple tint issue
[One (M7) General] s.mark:
Dear all,

I'm in Cambodia, there is no HTC service center here that's why I can replace my Camera.

Can anyone share me, Which camera spec should I buy from ebay or any online shop? I want it badly.

One more thing, do Camera HTC One & HTC One Dual Sim the same? Mine is HTC 802w.

Thanks in advance.
[One (M7) General] Globus:
just to let you know

Have the same camera issue, the purple hue.

Just for fun, put my HTC One in the ice fridge for 5 minutes and..

Tada => purple hue was gone… . for 1 minute. Then the phone got warm and the purple hue returned.

Just to let you all know.
[One (M7) General] big_sw2000:
Well I never had this problem at all with my phone. Been running various different viper roms.

My phone had a moment not so long back, where it got warm, almost caught fire charging. (Another thread about this).

http://xdaforums.com/showthread.php?t=2728172

But since, I have the purple hue. So I take it must be something to do with the phone getting hot.

Phone works fine now, still to this day have no idea what caused the problem, but it melted the end of the charger, and was smoking well.

Steve
[One (M7) General] lagittaja:
This is my phone with st vd6869.

Sent from my HTC One
[One (M7) General] Theshawty:
Is it just me or are there hints of purple spots in the middle of each photo?
[One (M7) General] lagittaja:
Yep there is.

First one is a low light photo in bathroom showing the wall of sauna. At the time the light source was a single 6w Philips economy 2700K warm white. Just a little bit of purple tint in the middle and whole wall looks greenish to me.

Second photo is quite clear, purple tint in the middle and green on the edges. Some natural light, was a bit cloudy and rest is warm white. Was at gf's place at the time so dunno what the specs of the light is.

Third photo is the plain white ceiling where I'm spending my weekend. Just natural light and it's cloudy.

All with auto settings iirc. And I'm thinking about sending this for repair sometime during this summer.

Sent from my HTC One
[One (M7) General] cyrusct82:
I'm having the exact same results as you. But I've tested it even with the phone at 45℃ and I don't have any sign of increasing purple, the result is still the same even at that temperature. So I'm waiting to see if it will increase our not then I will send it.

Btw. My phone is 2 months old and the issue is from the first start after I bought it.
[One (M7) General] jdgreat4:
For people thinking it's gonna take one or two weeks. The service center in Chennai, India atleast gave it to me that very evening. Maximum they'll take 4 days
[One (M7) General] bor3d2damax:
Saw a video of some guy that managed to find out his sensor was acting up due to heating, he opened the lcd and put his finger on the sensor and the pink hue was gone while his finger was on the sensor. Im out of warranty and out of options since its really bad. Can anyone suggest a good material to place over the sensor that can emulate what this guy did? I mean what else can i try right?

Here is the link http://youtu.be/KZqZv6MlU8g
[One (M7) General] Theshawty:
I guess you could try some cooling paste.. Or just bite the bullet and send it in.
[One (M7) General] bor3d2damax:
I already sent it in and they returned it because it was s-off. I could have sworn I put S On. They said i would have to pay 200 dollars, no thanks. Besides my warranty just expired last week.
[One (M7) General] Theshawty:
200 bucks to fix the camera? Wow, that is a lot. Luckily I sent mine in within the warranty period but now I have green tint to deal with.

The green tint is just software though, apparently.
[One (M7) General] bor3d2damax:
Rigght, so was the purple tint back in October. Sick of these people, they dont want to own up to crap. Thanks for the response tho, ill try the cooling paste.
[One (M7) General] Theshawty:
No, this is really software (the green tint). All that needs to be done is replacing the awb file in sys somewhere because the auto white balance is broken for some people including me.

But the kernel overwrites it with the default file on each boot.
[One (M7) General] bor3d2damax:
Well at least you guys know the issue and how to fix it! Good luck. Ill post my results from the cooling gel project when i get my hands on it.
[One (M7) General] skinniezinho:
Guys do you think it is worth replacing this sensor? My phone is still on warranty.

st vd6869(1.0) cinesensor 2013-05-21

This first one was inside car, daylight, backpack is complete black.

This was in the night
[One (M7) General] gustav30:
I say get it replaced while you can because it will only get worse.

The resale value on M7 with fixed camera is worth more. I know because I was looking at Swappa today and people list their One with fixed camera replacement. And people ask questions if the phone has purple tint or not before bidding.
[One (M7) General] bor3d2damax:
[MENTION=3655508]Theshawty[/MENTION] heatsink gel did not work, seems like it isnt a heating issue for me. Back to looking for sensors.