yashsingh1/xdaforums huggingface dataset:
[One (M7) General] drakexpl:
Nathan

My Name is Nathan, and I will be assisting you today.

18:05:56 CustomerPaweł

Hello, I'm Paweł

18:06:08 CustomerPaweł

I have some weird issue with my HTC ONE I want to consult about

18:06:28 AgentNathan

Hello Paweł. I am sorry you are having a camera issue.

18:07:23 CustomerPaweł

I've bought my phone on may 2013 via polish Polkomtel network as a new one. I love it but my camera is getting hard to focus and after using my phone for some time it's getting red-tinted everywhere. I have some links to provide.

18:07:42 CustomerPaweł

By the way, I have official 4.3 Android EU update delivered via OTA which was this month

18:08:52 CustomerPaweł

For me It's not a deal-breaker, I can live with that but I'm kind of person who wants to be everything allright. Can i show you the pics when issue arrived ?

18:09:48 AgentNathan

Does this issue happen on all pictures Paweł? This might be an issue with thermal flaring.

18:10:46 CustomerPaweł

This issue is visible only when it's dark and only if I had my phone in a pocket (it's warm then) or after web-browsing or other activity. At day everything is okay, one is getting focus in maybe 0,5 sec. If the phone is'cold' - at night it's OK too

18:11:16 CustomerPaweł

but when phone gets warm - all the story begins and all picture has a red noise

18:12:00 CustomerPaweł

when phone was 'cold' - https://www.dropbox.com/s/565ejzw4iydv5ey/2013-10-29 18.55.35.jpg

18:12:08 CustomerPaweł

when phone gets warmer - https://www.dropbox.com/s/hif8hdjy9baa4f5/2013-10-29 19.06.51.jpg

18:12:08 AgentNathan

Thank you Paweł. We have some scripting for this issue, one moment please.

18:14:25 AgentNathan

The first part of the scripting states that if the phone is over 50°C - 60°C or above (122°F - 140°F), to let it cool down before taking pictures. There is more scripting for the issue, please allow me another moment.

18:16:46 AgentNathan

Actually, in reading the information. Where the issue only happens when the phone is hot, the other scripting might not apply to you. What that is talking about is that if the temperature is not causing the issue, which is the case for some, we are still investigating. With your phone it sounds like it is just a thermal flair. Simply allow the phone to cool if it is very hot, and your pictures should be great.

18:17:26 CustomerPaweł

Thank you, so It's the only way.

18:18:17 CustomerPaweł

Unfortunately I'm someone who takes a lot of pictures during the dusk / night. I've bought one for camera with 2.0 lens-opening for better pictures in dark enviorment. Guessing I should go back to Nokia

18:18:32 CustomerPaweł

Sorry for interrupting

18:19:27 AgentNathan

There will be future updates that will make this work better. For now, if the issue only happens when the phone is very warm, just let it cool for a moment before taking the pictures.

18:19:48 CustomerPaweł

I will do, thank you for your response. Have a nice day
[One (M7) General] Theshawty:
Chatting with HTC Support, lol, and this guy doesn't seem to know a thing.
[One (M7) General] joetron2030:
Well, maybe because I'm an optimistic nut, I replaced my VZW GNex w/ an HTC One (4.2.2, still). S/N on mine starts with FA37. I activated it last night and while checking out the camera, found that I have the purple tinting problem, too. I haven't rooted my device so I don't have access to info on the sensor.

I went to a local VZW retail store to try and get a replacement. The person in the store basically said they (VZW) are waiting for further guidance from HTC and so they weren't going to replace it for me. When I got back to my office, I spoke with someone in VZW Business support on the phone. THEY are sending me a replacement device. We'll see if the problem happens with the new device. The tech I spoke with is curious as well. He admitted he was looking at the HTC One for his next device.

At this point, having seen the comments here about it potentially being a sensor (over)heating issue, I'm starting to wonder if I should just pick a different device altogether. It doesn't sound like HTC is going to fess up to a potential h/w problem unless there's a class-action lawsuit or something.
[One (M7) General] Xerro-Five:
You don't have to be rooted to find this. Just use some app like root browser and go to sys, Android_camera, then open the one file in there.

Getting a new one is a good idea. You may get lucky and receive one that works well. I had my launch phone replaced with one from June and it's working perfectly. Maybe the fixed the newer sensors?
[One (M7) General] joetron2030:
Ah. I'll try root browser. Thx!

---------- Post added at 04:32 PM ---------- Previous post was at 04:22 PM ----------

Thx for the hint. I already had a file manager installed. I was just looking in the wrong directory.

My sensor:

st vd6869(1.0) cinesensor 2013-06-11
[One (M7) General] xsynchrome:
Would they care if the phone is rooted?
[One (M7) General] xineis:
I am also having this camera problem...

However, I actually think it's software related. Or, at least, there is a software issue that makes it worse. Why do I think that? My photos from before the 4.2.2 update were not purple (not noticeable).

Now, even in good lighting conditions, I might get a purple tint in the borders. Is there any way (other than rooting) for me to go back to Android 4.1 to test this theory?
[One (M7) General] UCFour:
going back to 4.1 doesnt work

even i had similar issue..it looks like the camera module itself getting damaged due to software misconceptions
[One (M7) General] xineis:
So, the update may have actually damaged the camera? How is that possible?

Other than software, I can only imagine that, with time, the camera hardware starts to show this pink/purple color due to its components giving up to the heat.
[One (M7) General] Atr1x:
Just tested it out, when phone is cold there is no tint, however when the sensor starts heating up a blue or red tint appears. Honestly it's advertised as a low light camera so i expect better. Not sure if software can fix so might have to send it in warranty.
[One (M7) General] croppz:
I will say that the flash washes out the purple/blue/red tint when used. Here are two pics, one with flash and one without. You be the judge.

Sent from my HTC One
[One (M7) General] croppz:
Another example.

Sent from my HTC One
[One (M7) General] croppz:
Another example.

Sent from my HTC One

---------- Post added at 02:17 AM ---------- Previous post was at 01:17 AM ----------

I will say that the flash washes out the purple/blue/red tint when used. Here are two pics, one with flash and one without. You be the judge.

Sent from my HTC One
[One (M7) General] Billus:
Seems to have worked putting the phone into the freezer *shrugs*. See how long it lasts though but at time of writing, half an hour later and still no purple tint. I left my phone in the freezer for 10 minutes as a point of reference. Thanks ilielucianno.
[One (M7) General] Royalfox:
I tried this and it worked, but after 20 min the purple tint came back. What a shame ?
[One (M7) General] Corduroy-21:
It doesn't do much. The thing is that after one update last fall/winter things were a bit better.

For example I would lower ISO and it would be acceptable.

After Kit Kat I think it seems to me that changing the ISO doesn't actually do anything.

The problem is 100% hardware but in previous versions there were some software tricks so you could get some not entirely bad photos.

Has anyone found any tweaks that help?

Like any from the built-in filters or using another app or anything else?

My camera is pretty much useless nowdays and it's a shame as I love the phone and I don't want to change it at least until summer 2015.
[One (M7) General] neonoafs:
Is there an app to remove this pinkish photos for android? If it exists will be much better than try to freeze or change my configuration. I have a Butterfly S with the same problem, and I know that photoshop can solve this problem with a click. Id like to have an app to do the same... So all the problems solved :D
[One (M7) General] Corduroy-21:
How can you solve it with a click in Photoshop?

Just wondering.

Changing tint and temperature?
[One (M7) General] deepockets32:
over heated

I thought I'd read about this it said it is caused from the zoe mode . Something about the chip or what have u overheated and is permanent .

:confused:
[One (M7) General] neonoafs:
Image>Auto Tone on Photoshop does a good job. If not you can adjust magenta to the green side in Image>Adjustments>Color Balance.
[One (M7) General] xharoonx:
yup I tried it too but only 5 minutes of clear pics then camera go gay again :D:p
[One (M7) General] ironfish.developer:
My personal opinion is that you don't have to do any advanced trick to fix the purple tint. Post-Processing the photo would be much better. You can do it from the phone's software.
[One (M7) General] Liorcifer:
its needs to calibrate after the camera replacement?
[One (M7) General] cute poison:
Edited post.
[One (M7) General] lewonsky:
How do I do it . Btw enabling the flash in low light conditions removes the purple tint for me .
[One (M7) General] s.mark:
Are Camera Chip of 802w & 801e same?
[One (M7) General] positiveg:
Yes the purple tint even show up minor on the M8. My uncle have one and it shows it some.
[One (M7) General] lewonsky:
U are right
[One (M7) General] SlamTheDoor:
If it were just a color tint I might've been able to live with it, but there's also those weird lines too and that's harder to correct in post processing. Also, the issue gets worse over time; just because it might be correctable by software now doesn't mean the same methods would be as effective in the future.

I bought my phone last December. Even back then, people were noticing the problem with their cameras. I checked mine immediately and was relieved that the camera was fine. But several months later the problem appeared and it's only gotten worse since then. At first I could deal with the problem by using the flash in low light, but then I started to see some purple in well-lit situations too.

So, I sent in my phone for repair last Thursday afternoon. Seven to ten days turn around time, they said. Right now, the web site lists it as still 'in repair' so I doubt I'll have the phone back in my hands before the weekend. But still, at least the repair was free and hopefully it'll come back without any problems.
[One (M7) General] onefasttreopro:
They'll replace the camera module with a different manufacturer (omnivision) which will take care of the problem.
[One (M7) General] 3py0n:
it's pretty annoying when you pay this much for a phone and they have such a HUGE problem with the camera. Mine's TERRIBLE...I tried fixing it with fixes but couldn't. I bought mine in Hong Kong last summer so warranty will have some issues :( Sigh... Looks like im prone to ****ty purple pictures unless it's outdoors or in a BRIGHTASS room.
[One (M7) General] positiveg:
Agree it does suck

And this is in a conference room. Look purple tint on the side.
[One (M7) General] 3py0n:
to test mine I put the phone face down on a surface to make it all black. Then took a photo after a few seconds for the tint to set in...horrible quality.

Reselling will be difficult if the buyer knows of this issue.
[One (M7) General] Helix751:
My brand new One started experiencing the very same symptoms, almost right out of the box. After a week of dealing with settings and so, I got a replacement from my carrier. I had the opportunity of keeping both devices for a couple of days for restoring the backups myself and took pictures (with my old Galaxy S3) of both Ones screens, side by side, while pointing them at the same targets with their respective cameras. It's pretty obvious which One is the faulty one. I've already had and extensively used the new one for 4 months without noticing any purple or green tint issues.

IMHO this is exclusively a faulty hardware (camera module) issue. No less. Both Ones have the same ROM version.

Regards
[One (M7) General] alangrig:
Just replace module ~15-25$.
[One (M7) General] positiveg:
I already had the camera replaced,

I'm surprised it returned.
[One (M7) General] alangrig:
Which have you bought: Omnivision or SC?

I advise to get Omnivison and you gonna forget forever about pink tint. Yes, you might have green tint in low light on the edges of the photo or video, but it's easy fixable, or you can install CM11 which have already corrected green tint issue with proper awb calibration in the file.
[One (M7) General] Liorcifer:
are u bought on ebay? can please post an ebay's link?thanks
[One (M7) General] ajbiz11:
Um...it seems there are two variations of this issue

Some may be hardware, but there are also software issues

I got a device that came stock on 4.4.x, from Sprint

Sense camera is fine

Its a known software issue in anything but the Sense kernel, you'll see yellow or purple cameras (especially the FFC)

I flashed a 4.2.2 GPE ROM and it was REALLY purple...something I had never seen before, but flashing a 4.4.2 GPE ROM gave me a flawless front and back camera

Unfortunately, I'm back on Paranoid Android, so I have a Yellow FFC, and a slightly SLIGHTLY yellow back camera, although its nowhere near as bad
[One (M7) General] alangrig:
Option 1: etradesupply. com (i have bought one from this store).

Option 2: ebay: http://www.ebay.com/itm/261596951036?_trksid=p2060778.m1438.l2649&ssPageName=STRK:MEBIDX:IT

Yes, this seller ships only to Germany, but it's not a deal breaker. Open mailbox for free at http://www.mailboxde.com.

After item being delivered to http://www.mailboxde.com/ you'll get a notice. Then choose most appropriate delivery service. Around 3 eur you'll pay for

mailboxde service.
[One (M7) General] lglossman:
Have you bought the omnivision module on etradesupply.com? It seems they only sell the original module and they are out of stock. Could you please post the link to the omnivision module if you have indeed purchased it from them?
[One (M7) General] alangrig:
Etradesupply order proof:
[One (M7) General] alangrig:
I suggest to email them. Might take 5-6 days for resupply.
[One (M7) General] xamtra:
HTC ONE DUAL SIM purple or pink tint issue fixed

Hi folks, I fixed my htc one dual sim 802d mobile tint issue by giving my mobile to local authorized service center and they fixed it and gave back to me on the next day. When I gave my mobile to them it was s-off, twrp 2.7 installed, tampered tag removed with locked bootloader status and most importantly my mobile's warranty period was left for only one month.
[One (M7) General] sonnyt:
replaced camera twice, still purple tint!

HTC, what a terrible company. I bought 2 camera modules from freabay, installed, both appeared worst than the original. I was doing a crapshoot, hoping at least one will work. frustrated as ever. bought another one just a few minutes ago, looks different in the picture so i'm hoping it'll will be different and hopefully solve the problem. So far, just spent $76.
[One (M7) General] lewonsky:
I have this strange issue where The purple tint sometimes disappears .

---------- Post added at 12:03 PM ---------- Previous post was at 12:00 PM ----------

Can u make available the Sprint camera in flashable zip. If so can it be flashed on international m7?
[One (M7) General] io53:
I got a new camera module under warranty, and they also fixed the gap I had at the top of the phone. It took about ~1.5 week and was still unlocked and s-off when I got it, and best of all; no purple tint.
[One (M7) General] lewonsky:
Unfortunate the purple stint is still present for me in cm12
[One (M7) General] Grumpy Bob:
---------- Post added at 05:59 PM ---------- Previous post was at 05:58 PM ----------

[/COLOR]

So I was able to get the new camera put in but unfortunately after testing it seems the new camera is even worse than my original. Do you have a recommended vendor or place to get a 100% working camera part? From what I've gathered there are two manufacturers: OmniVision and one other one (can't remember). Heard OmniVision cams are more likely to last but unfortunately most if not all of the eBAY listings on cams do not specify... Thanks in advance.
[One (M7) General] zerogun:
Sorry to hear that. From what I can see, most cameras are the same. The other issue with the camera is the sister board. It may not be the camera. I've taken "faulty" cameras out of one phone and put it into another M7 and it works fine.
[One (M7) General] positiveg:
Actually after installing the camera I got from eBay. Then like 2-3 months it is back to same crap. Can't get a photo in any low light without the pink tint. Is it really a ROM issue?
[One (M7) General] kairi_zeroblade:
This is due to the fact that everytime there is an update for HTC One the camera drivers get updated too..currently there is a module that will not have the purple tint no matter what changes to code HTC does..i just recently changed my module to the latest Module that HTC uses..its version 402..all HTC One's shiped before 2014 and mid 2013 has the version 401 camera which is cursed with PT..luckily doing some research i found an online seller shipping the newer camera revision(v402) so i grabbed and changed to it..so i suggest you guys who wants to replace the camera module, to go and look for the v402 camera module..
[One (M7) General] positiveg:
Thanks Kairi.

Can you send me the name of the seller and also how I can get this module installed?

Thanks

I am running a custom ROM Viper 7.0.2 and I also read on a thread on that ROM that over heating can also cause the ROM to give you that purple tint. I really like this phone but for the purple tint and don't really wanna get rid of it.

I heard that with HTC's latest flagship phone the main camera well both will go back to regular pixels and might be 13 or 20 megs
[One (M7) General] lebmb:
Hey buddy long time no see, I started having this issue on my Butterfly S after the 4.4 update, I had an old cam from an M7 that i tried and it worked, it also has the pink tint, so I think at this point getting the 402 is the way to go. I did try adding more foil but didn't do anything, putting it in the freezer for a few mins gets rid of the PT but it come back shortly after the phone warms up again. I think I found a seller from china who has the 402 version, but who knows it could be a generic pic. Where did you get yours from? Also is the 402 the omnivision or does the manufacturer doesn't matter as long as it's the newer version?

EDIT: Interestingly enough though, the Butterfly S camera doesn't have the chips on the flex cable, when i removed the original foil, it was just the flex, I should have taken pictures of it without the foil but I attached what I had and it was the 401, too bad after over a year of having it, never had the PT issue, darn 4.4
[One (M7) General] guffe2005:
Is it cuppertape japanes using ? cant really not see it
[One (M7) General] justion:
Use the flashlight every time and in the 99% cases , your photos will be as before. Works in my case
[One (M7) General] sauprankul:
99% of your photos are macro shots?

Wow. I guess photographing beyond ~10 feet is for chumps. Workarounds and compromises don't win the war, soldier.

Jk. But yeah, that's not a solution.
[One (M7) General] justion:
was just a comparison. actually is a solution considering the fact that so hard to repair. anyway the problem with the camera's nothing like the problem with the display. I have a dead spot/ row in my tochscreen. Too much problems with this phone. Cheers :)
[One (M7) General] madboy_maduka:
yes you are correct the camera sensor on the m7 is very fragile, the culprit for the purple haze is the phone operating at a high temperature (once is enough to cause this). There was a thread about this earlier and people tried exposing their phone to low temperatures below 0 Celsius but i can't guarantee it myself cause i haven't tried it, i just avoid taking pictures with my phone in low light conditions altogether.
[One (M7) General] bartch:
hi, i recently bought a new camera module from aliexpress for my m7 because of the purple pictures.

I got this model from the shop: (there are 2 codes on the camera)

13p1bs402

m:442b1.0 (or m1442b1.0 not sure if it's a "1" or a ":" )

However, this one didn't work at all! The phone didn't recognize it.

(I have a htc one m7 801N)

So, i ordered one from a different aliexpress shop, which had this numbers:

13p1bs402

y1425b1.0

This ones worked! No purple screen..So, even it says 13p1bs402, it is not a guarantee it will work!

I think maybe your model number (801N etc) has something to do with it..or the camera i received was broken, that could also be the case of course.)

Btw, i have Lollipop with ViperOne 8.0

Grtz

Bart
[One (M7) General] shpitz461:
I just called HTC and got an RMA issued for the purple tint. I think it's time I get it fixed. I have two phones, both purchased 2+ years ago.

HTC was kind enough to email me return labels for UPS 3-day shipping, so it will cost me nothing to get them to fix the camera.

I'll be w/o a phone for a week, that's the only 'cost'...
[One (M7) General] bigphil777:
What did you say to get them to look past your warranty?
[One (M7) General] shpitz461:
Nothing, I was just firm and asked them to fix it. The guys are really nice, I've talked to 2 of them, they are all great and seem to be wanting to help.

I UPS'd the phones with the labels (3-day shipping) they gave me Monday, yesterday I got an email from the repair center showing that they received both phones (each was sent in its own box, as HTC requested, with the RMA # written on the outside of the box).

The email also said that it will cost me $90 to repair each phone.

When I spoke with the guy for the 1st time to get the RMA's, he mentioned that this will happen.

He said all I have to do is, call them again, and they will waive the fee.

I just called a few minutes ago, the guy waived the fee for both repairs.

I'll update once I get them back. He said it might take another week or so.

This is the number to call: +1 (866) 449-8358
[One (M7) General] positiveg:
new camera

Ok guys I can't remember the person who told me to order a new camera and they gave me a link

Well I did order the new camera and after having it sit in my car for a few weeks I got it installed yesterday

working like a charm

I hope this one holds up because the last one didn't

But the person said they had theirs for a while

I will look for the link of where I got it from and would share it with you guys if y'all are interested.

G
[One (M7) General] shpitz461:
Update: Delivery set for tomorrow, UPS. I'll update once I try them out. Both are on latest TMO LP firmware and stock ROM.
[One (M7) General] shpitz461:
UPDATE: Got both phones back.

PURPLE TINT IS STILL THERE!!!

WHAT A JOKE HTC!!!

This is what they did:

took two weeks to send and receive the phones.

Took them 3-4 days in 'repair', where all they did is just send me two OLD phones, with the purple tint issue!!!!!!!!!

They didn't repair anything, just replaced the phones.

The phones came back with 1.44 HBOOT and 1.27 FIRMWARE from 2012, unbelievable!!!

And to top it all, the SIMs were LOCKED in these replacement phones!!!

So I lost money on my cellphone bill for not having the phones for 2+ weeks, the SIMs are locked so will lose money on unlocking, and now it will be another 2 weeks to send them back again!

This may well be my last HTC device I'll ever own!
[One (M7) General] positiveg:
Damn man that sucks

If you need I can send you a link to where i bought the replacement camera from

cause what I understand is that the camera casing because of it being plastic kind of gets affected by the heat of the phone so it starts shrinking i guess which cause the puple ting, which seems to be a light issue

the camera i got seems even better than the one that originally came with the phone

So send me a PM so i can send you the link, any other do the same as well

G
[One (M7) General] shpitz461:
Thanks, I appreciate it, but since HTC broke it, they will have to fix it!

I think once I get them fix, I'll just sell them on Swappa, terrible customer service, learned my lesson!
[One (M7) General] positiveg:
seen,

i get you.

well keep us updated as to if it was successful