yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Pard0ned:
I have the tint myself (Kinda like stripes) But it only rears its head when the phone is super warm. I also seem to have some kinda purple/pink discoloration in the centre of the screen. Can't be bothered with the hassle of sending the phone off and not have an absolute guarantee that it'll be fixed. So I think I'll just put up with it till I can upgrade in July.

I have a good actual camera anyways, should I ever wanna take a photo.

And the rest of the phone is perfect anyways.

Kinda weird that it only happened, like, 3 months after I got the thing though. :(
[One (M7) General] Vic_Vinegar:
Has anyone sent their phone in to get repaired while being rooted, s-off and unlocked, running a custom ROM? Is it going to matter?
[One (M7) General] donkeykong1:
They will repair it and charge you for the repair and parts. If you rooted your phone, you should know your warrany is voided
[One (M7) General] piimp:
Well not in all cases, there's a few people who have posted that they sent it in soff and all and it was fixed without charge. Really it all depends on who fixes your phone. But obviously it's safest to go completely stock before sending it back in because gaining soff again is no issue
[One (M7) General] donkeykong1:
I wouldn't risk it. If you're s-off you will have no trouble to get your phone to stock condition.
[One (M7) General] clay21:
I was s-off and easily went back to complete stock before sending my phone in for repairs (New Zealand). I waited 3 weeks but received a new phone so the wait was well worth it. Build quality of the new phone is perfect and was manufactured 18-1-14 with OV sensor. Camera is also good and i hope it stays that way :fingers-crossed:
[One (M7) General] Monk4Life:
I was unlocked and they told me it would cost over $200 to repair the camera. I read them the warranty on their site as to what is and isn't covered. Since it doesn't state unlocking / rooting the phone from their site will void the warranty they are obligated to cover it. Until they update that warranty to include htcdev unlocking if you are firm and professional they will cover it like the did for me.

HTCDev site for unlocking does not say IT WILL void the warranty, it simply states it MAY. That's a huge difference in the legal world of things.
[One (M7) General] gustav30:
I was s-off as well. But I locked put on stock recovery and stock Rom. They didn't seem to care. Didn't matter cause they replaced the main board as well. So got an s-on phone back. But then I ran firewater and am s-off again.
[One (M7) General] Monk4Life:
The mainboard is what they tried charging me for. They said since I was unlocked and rooted they didn't have a way to flash the mainboard back to stock and would have to charge me. Total BS and I called them out for it, professionally.
[One (M7) General] gustav30:
I think they don't care about the s-off status. I think they only care about locked boatloader, stock recovery and stock Rom. But it is BS because they could have just flashed the RUU.
[One (M7) General] ac3kill:
Yep sent mine in soff so they changed my cpu and son me lol bit they fixed my camera Fo free their stupid for wasting money replacing chips to s on them . My guess the dumbass techs at HTC prob brick the phone trying to install stock software over custom roms and firmware and have to end up changing out the cpu lol wonder why they have financial problems ? Had my phone s off again within 30 min of receiving it haha thanks for the fixed camera besides pink spot in middle in some lighting do no how to fix that
[One (M7) General] ivoks:
Got a new one

Since I knew they will replace the phone, I've returned mine to stock and took it to the repair shop. They gave me a new one within a week. No purple ink so far (it's been a month).

I've also noticed that phone doesn't heat up as the previous one did. Less heating, working camera and I even managed to squeeze 48 hours without charging. +1 for hTC. They screwed up with M7 heating/camera, but the way they handled this issue got them a customer that will most probably buy M8 when it's out.
[One (M7) General] afarnedi:
is it really a hw rpoblem?

Hi guys! are you sure is it really a hw issue? What I see is that if I'm very quick in taking the picture I don't have any purple hue...If I take more than 5-6 sec then I have the f@#@##g issue..so i think this is something related to the way the sw manages the low light conditions; anyone else?
[One (M7) General] MrFEr:
Its because of the HEAT developing in 5-6 seconds. No sw fix exists. You can have hope but it will never happen.
[One (M7) General] afarnedi:
you might be right, but I was taking pictures during the nights in the Alps with -15 celsius and the phone was almost frozen...don't know if in 5 6 seconds temperature can increase so much...
[One (M7) General] Anfloyd:
Just a quick update from my previous post. My phone was returned to me today, exactly one week from sending it in. As I mentioned before, I was S-Off and had totally de-branded it from a Vodafone UK model. The camera has been fixed, significantly better pictures in low light now. Not a trace of purple. It has been returned in exactly the same state as I sent it in. ie, still S-Off. This tells me one thing, HTC know this is a hardware issue and are treating it as such, even if they're not announcing it. No documentation with the phone though stating exactly what work they have carried out.

If you have this problem. Send it in.
[One (M7) General] gustav30:
Can you check what sensor they replaced it with?
[One (M7) General] MrFEr:
If you search through this thread you will see tons of evidences. Not to mention that in my case (and in many others) the hw replacement of the sensor and the shielding was the only solution.

I'm following this thread since the beginning and here's what I see: someone brings up, that this might be a sw issue. Than about 50 posts later he's convinced it's not. Then he asks how to check the sensor data with ES file explorer and eventualy yhe service solves the issue.

Don't get my comment in the wrong way, I'm not rude or super smart.ss or something, just want everybody know: sw update will not solve this. Not today, tomorrow or a thousand comments later.

Its sad seeing you people disappointed with this otherwise great phone.
[One (M7) General] Anfloyd:
Opening "sensor" it says "ov ov4688 4M"
[One (M7) General] pitrus-:
For me it's definitively an hw issue. If I hold my phone up in the light I can spot a purpleish tone on the outer edges of the lens but on the inside making it impossible to clear away whatever glue or other residue that is stuck on the inside and colouring my photos. :-\

Skickat från min LG-V500 via Tapatalk
[One (M7) General] onefasttreopro:
My opinion would be for anyone having issues with the camera, just bite the bullet, send it in to the appropriate repair center and get it replaced. All/most HTC ones are currently still under warranty anyways...it's a very well known issue, multiple reps have made that clear to me at the US repair call center...as stated above, it never was and never will be a sw issue. Point blank. it was a design flaw in the early built camera modules/heat shielding inside phone and HTC is stepping up and taking care of the issue...I know it might suck being without your phone during repair but def worth if it gets taken care of first time around by a good tech. Don't waste time getting a refurb from carrier, it's not being taken care of at that level no matter what...that's my 2 cents on if it's as or if it's hw, you would think after so many posts/pages everyone would see it clearly....

Mods/OP....anyway to modify title of thread to mention hw being the culprit? Just an idea.

Totally don't want to offend anyone with this, it was just flowing out and I was typing...
[One (M7) General] allhill:
the sensor always ov4688 omnivision

the matters is the manufactur, liteon or sharp and else? :)
[One (M7) General] Anfloyd:
That is all it says now after repair. It no longer gives a manufacture date or anything else.
[One (M7) General] yatindroid:
ov ov4688 4M

and it just perfect

from HTCOne
[One (M7) General] onefasttreopro:
Wow this is interesting....I posted earlier in this thread about getting camera replaced from an ST camera to a newer dated ST which worked fine and I had no issue after testing extensively when I got the phone back.....a couple weeks later I had the unrelated speaker staticky sound so sent my phone back in....got my phone back yesterday with a new shell (mine had a nick on top edge) and speakers fixed and surprise surprise camera module switched to the OV model one according to the sys/camera info file...hmmm...same phone according to serial# and usage in ##786# menu...
[One (M7) General] DC21:
After the repair, replacement camera module.

REAR CAMERA

FRONT CAMERA

There is another problem. Poor WB
[One (M7) General] spider84a:
Has it happend after the service? I have similar problem and im wondering if my camera will also face such problem...

Btw, do you have any experience with service in London?
[One (M7) General] thegh0sts:
would replacing the camera module fix the tint issue?
[One (M7) General] yatindroid:
Totally

It's right solution

Software patches don't work

from HTC One
[One (M7) General] thegh0sts:
Cool is I would get the required parts and have a pro repairer do it for a reasonable fee.
[One (M7) General] cz4r3n:
Therefore,changing the camera module fix the problem.

Regarding the Static Sound issue, I wonder if they replaced the speaker itself or buzzer, why would they replaced the shell?
[One (M7) General] DC21:
Second series

CANON EOS 400

HTC One - FRONT CAMERA

HTC One - MAIN CAMERA

"Repair/exchange" Regenersis Poland:

first service

- 54H00500-OOM, 54H00511-OOM, 54H00513-OOM Camera LITEON 4M

- Copper Foil, Camera thermal noise, WJE

second service

- 54H00500-OOM, 54H00511-OOM, 54H00513-OOM Camera LITEON 4M

- Copper Foil, MTM VCM Camera, WJE

- Mylar, WL-gap

- Mylar, top gap solution

ID sensor: OV OV4688 4M

There is a chance to fix (software) ?

Do I have to send for the third time to the service?
[One (M7) General] onefasttreopro:
Wow looks like they went into detail on the repair and still failing? To nie dobrze (not good) and hope you speak polish lol. I'd send it in once again and maybe escalate to a higher department (i had to speak with RMA tier 2, which I don't know if they have in polish location) like I did when I had a problem with a repair on mine here in the US. And fixing with software definately won't be possible... They must be putting in faulty units. Sorry to see the problems you are having.

---------- Post added at 08:33 AM ---------- Previous post was at 08:19 AM ----------

Well, long story short, I sent phone in for the speaker issue, repair center tried voiding warranty for tiny Nick in aluminum on top of phone. So since warranty was supposedly void for "user induced damage" my crackly speakers couldn't get replaced until I paid to have case and screen replaced for $180...I immediately contacted HTC, escalated to RMA tier 2, and the next day talked to rep who chuckled at the pics sent over from reppair center for the "investigation" of the "user induced damaged" and went ahead and had case replaced for me no charge for my trouble.. he was amazed that repair center even tried to charge for such small Nick and void warranty. It was all the way it was wordedin their system....I heard "cracked case, user induced damage, voided warranty" made me real nervous for a few hrs there..
[One (M7) General] allhill:
look like the main camera if get Liteon have a green tint :confused:

the image little bit greeny
[One (M7) General] Bocko92:
Today after extensive use of the camera ( 30-40 photos taken one after another in low light ) some kind of BLUE tint showed up on my phone but it seems the software fixed it by lowering the ISO - the image got black again, but much darker .. should i turn my phone in for a repair?

I have gaps on top and bottom, my volume rocker is worn out and so is the beats audio logo .. do you think they'll change the back cover as well as repair the camera?

I ask, because i'll probably have hard time showing them the defect as it is really hard to see / cause .. normally i can't see it at all, unless i'm intentionally heating up the phone and trying to find it.. OCD right there ;x
[One (M7) General] MoshuXXL:
Give it more time and it will get worse enough to show up quickly.
[One (M7) General] Abaddon:
how do I know what type of camera I have on my One? sorry :(
[One (M7) General] Anfloyd:
Look at the "sensor" file located in /sys/android_camera
[One (M7) General] Abaddon:
Ok so here's mine st vd6869(1.0) cinesensor 2013-05-25 It's a Red M7_UL no purple tint eversince :)
[One (M7) General] piimp:
Your sensor is from May of last year and with no tint, seems like u got one of the batches without the tint problem :thumbup:
[One (M7) General] godson6266:
How can it be the the hardware, when fact is mine was not like this when I first got the phone....this didn't happen to me until the 4.3 update. Now with the 4.4.2 update it's actually worse. I can't use it in low light at all. Even in sufficient light there's still noise in my pics...
[One (M7) General] MoshuXXL:
It's coincidence. You just didn't see it before or didn't used the camera in low light conditions long enough. The tint has nothing to do with the update. The source of the problem is the shielding not the sensor. If the shielding gets damaged or it's improperly done the camera module will also be damaged by heat and in time becomes unusable in low light because of the tint.
[One (M7) General] madi05:
i sent mine in yesterday for the same camera problems seperation gap and usb loose ,(houston we have a problem) , wish me luck !!
[One (M7) General] kuku2004:
After 6 months wait i sent the phone to HTC service center in Israel, 2 days later I picked it up in perfect condition. Sensor was replaced from VD to OV low light looks good, have a bit of green tint but I can live with that.
[One (M7) General] madcow_mda:
I had the same purple tint. Sent my HTC One back for repairs and got it back and is working again.

my /sys/android_camera says:

st vd6869(1.0) cinesensor 2013-10-23

So definately a hardware issue. To all those having issues: just send it in for repairs. I restored my device to stock and returned within the warranty period.
[One (M7) General] Atrax_:
Stock Rom, Locked and s-on?
[One (M7) General] Bocko92:
Do you think i can get my back housing changed under warranty as well? I sent it in for the camera problem, but the back cover has suffered from time too - the plastic turned into yellowish color and the beats audio logo disappeared with time? Is this covered by the warranty?
[One (M7) General] yatindroid:
they will check for stock Rom & locked not for s on / off

yes many times they do but all depends on them we can't request them to do so

from HTC One
[One (M7) General] Atrax_:
Okay, and how long does it take getting back my phone?

Edit: Can i eject my Simcard to use it in another phone while waiting for my current phone?
[One (M7) General] onefasttreopro:
Turn around for repairs have taken about a week for the 2 times I've sent my phone to HTC in Texas. Other locations vary from what I've seen online discussions.

Ejecting the SIM is a requirement actually, good thing you asked...HTC requires all removable parts (SIM card and tray in the HTC one) to be removed and customer to hold onto them....I've read people forgetting to and getting phone back without them. Then it becomes a problem to get replacement etc...Hope that helps
[One (M7) General] piimp:
This question is kinda arbitrary, really depends on where you're shipping from in regards to houston. So most likely most of the time will be spent in transit. Now once it in houston for the actual repair, for the three times i sent mine in, it stayed there for 2 days, then they shipped it back to me on the third day.

As far as the simcard, you dont send it in, when you set up your RMA they explain all this info to you and also send you an email with all the instructions. good luck
[One (M7) General] yatindroid:
Delhi India walkin repair @ HTC service center

for me it took a day given evening got next evening

Yes SIM card should have been removed as HTC not responsible for that

from HTC One
[One (M7) General] onefasttreopro:
Really wish we had walk in repair available in US, something about talking face to face with someone makes me feel better in repair situations...but then again there'd have to be many locations all over and within reasonable distance to get to all over the country...blah...
[One (M7) General] madcow_mda:
Yes, I did it all just to be sure.

I Did change my CID though.
[One (M7) General] madi05:
so they got my phone on thursday i called them friday and she said she cant find it but she is sure it is there if i have tracking and the persons name that signed for it smh weird imho ,, she said they dont check them in till they actually work on them , so im like why have the order trackign system if it isnt even gonna be thorough , she said she wish they would take that down cause it is really useless lmao ,, hmm what have i gotten myself into ?

i bought this phone for my busness it would be nice to take some macro dark shots of a piece i just finished , they are glow in the dark pieces and my s4 is just too grainy and doesnt have macro and with apps its still terrible
[One (M7) General] Galactus:
I've always suspected that the screen brightness automatically going to 100% in the camera app (and therefore pumping out loads of energy and heat) makes things worse which is why the purple tint comes in gradually as the screen gets hotter
[One (M7) General] akarol:
It's just amazing to me how HTC can mess this up. The camera is one of the major selling factors with this device and they still let something as significant as this loose. No wonder their failing as a company. Can't wait for the N5 to come out!

---------- Post added at 04:08 PM ---------- Previous post was at 04:07 PM ----------

If the screen is the issue, then the artifact wouldn't appear in the taken shots. Right?!
[One (M7) General] Theshawty:
The screen going hot causes the sensor to get hot, giving us these tinting issues.
[One (M7) General] Galactus:
As Theshawty said, the screen is making the sensor hot
[One (M7) General] Theshawty:
I believe there is a youtube video showing this. There's some sort of copper casing surrounding the sensor, which seems to be under the screen and when it gets hot, the tinting issues appear. This user covered the copper casing with his finger which was colder, so it acted like a heatsink. The copper casing become cooler and the tinting gradually disappeared.

I believe it was this video:

[YOUTUBE]KZqZv6MlU8g[/YOUTUBE]
[One (M7) General] Theshawty:
This bothers me... A lot.

>> Sent from the abyss <<
[One (M7) General] Unklejoe:
got a refurb htc one...image sensor date was 4-12....no red or purple SO FAR. which is weird considerng most of the sensors from that period have the problem
[One (M7) General] Johnny424:
Very interesting video. Could also test by possibly setting the phone in the fridge or freezer, till the temp is very low. Then test the camera to see how it reacts when the screen/battery/cpu are very cool
[One (M7) General] sauprankul:
Well, I contacted HTC service and they told me that a "specialist" recently "discovered" that the problem was with the software. Not hardware. I tried to somehow get a clear, absolute statement that definitively said "Yes, we are absolutely sure that this is a software problem, we know exactly how to fix it, and we plan to do so in the very near future." I got this: be "patient" (really? Damn! Now I have to be patient to get an advertised feature?) and wait for HTC release a software fix.
[One (M7) General] Huey85:
this is pretty bs. they already stated that the 4.3 OTA was meant to fix the issue, but did it? nope. in fact, it made many users' cameras even WORSE. HTC were trying to be all techno-savy with this whole ultrapixel crap that was meant to be great in low-light shots. instead, they released a phone that has worse low-light performance than its predecessor, the HTC One! I compared my low-light shots to those of my fiance's HTC One X (which I used to own as well) that were taken in a low-lit cafe and there are no purple/pink tints or hazing in her photos compared to mine.
[One (M7) General] AmberBoy:
The truth is that HTC delivered few (?) millions defective cameras in flagship device. They can not just say it is hardware problem because it may have ruined whole company.
[One (M7) General] kleanth1s:
I went today to a shop in my country selling phones, to see if the htc ones there had the issue. There was one htc one and one htc one mini on display. BOTH of them with the purple tint. After that I went to an other shop. Same issue on both. Considering the many posts I have read, there are two kind of htc phones. The ones with the purple tint, and the ones with the future purple tint. great phone, but cameraless.
[One (M7) General] Nightf0x_007:
st vd6869(1.0) cinesensor 2013-05-19 and u ?
[One (M7) General] formula84:
Where can I find this info?
[One (M7) General] sauprankul:
Hmm... well then!

As much as I WANT to believe this person, I can't. Whaddy'all say?
[One (M7) General] sneaky_jepoy:
Im losing hope on the software fix.
[One (M7) General] subinjosepht:
Mine looks ugly at night. Some times worse than the attachment.
[One (M7) General] mky4b11:
I'm glad I got rid of the one. As much as I loved that phone, the purple tint was killing it for me. Its like having a brand new car with a broken transmission. And I really couldn't hold my breath on an update that may or may not fix it
[One (M7) General] DowntownJeffBrown:
Iso to 100 and it fixes it for me but the pics are crap :(

>^.^< Sent From Meow HTC One
[One (M7) General] jonnyaas:
Purple Camera Tint - Sent to Repair Centre

Been watching this thread and thought i'd mention that I've sent my phone for repair in the UK :good:. After reading that it was most likely a hardware issue i decided getting it repaired under my warranty would be the best thing. Spoke to a guy on the phone from customer service and assured him factory resetting the phone wouldn't solve the issue so he said i could send it in to be repaired. I arranged for it to be picked up on friday 18/10/13 (last week) and it was finally delivered to the repair centre by UPS on Tuesday according to UPS tracking - however HTC tracking didn't update the status to 'received' until yesterday (Wednesday) morning. Fingers crossed they'll return it soon and will actually replace the sensor with a new working one! :confused: I will give an update when i get any news.
[One (M7) General] onefasttreopro:
The tracking for getting the device to HTC and the tracking for the repair are completely different...you should get an email with a link to follow the process of the repair...wait a day or 2 business days and then call back in... I ran into same issue first time I sent phone in and wanted to make sure it went smoothly...hope that helps.
[One (M7) General] madi05:
yeah i was just reading people saying they repaired it in a day or two after the recieved it then it took a week in transit , but im not in a hurry if i get it all fixed up, so i guess i shouldve just paid for regular shipping than overnight lol
[One (M7) General] madi05:
so i got email today same as the one last week about how to send it etc. and then i checked the order tracking on the site and it says return shipping and none of the stuff in between was filled in other than N/A and the return tracking was N/A , smh im assuming they fixed my problems being i didnt get a email saying i owed them or the warranty was not good ?

---------- Post added at 07:59 PM ---------- Previous post was at 07:29 PM ----------

nevermind the guy must of typed in a wrong number on my serial so they had to kill the first order and redo me a new ticket smh