yashsingh1/xdaforums huggingface dataset:
[One (M7) General] danlat1415:
I have a similar problem. It's not a purple tint though.

It's like purple veins going across the pictures when the phone is hot or warm.

It looks like stretch marks on a pregnant woman's belly...

http://postimg.org/image/9b0iy7hyl/

My camera details are:

*st vd6869(1.0) cinesensor 2013-06-17*
[One (M7) General] cz4r3n:
EDIT:

Changing whole top board doesn't fix the problem
[One (M7) General] onefasttreopro:
That falls under the same issue, I had an HTC one replaced through Sprint for that issue along with other issues and then the current phone I have had the completely red/purple issue which then I had serviced by HTC because the build quality was perfect and camera was only problem...so HTC should be able to reproduce and replace with revised camera module...hope that helps
[One (M7) General] rlmaers:
Yup! Bought mine yesterday, and noticed that I had the purple haze straight away. Photo attached.

Just went back to the store today, and got a replacement.

Disclaimer: I live in Norway.
[One (M7) General] madi05:
well this afternoon mine says status in for repair , wish me luck smh:cyclops:
[One (M7) General] onefasttreopro:
If you do send it in for the camera issue and they get the phone, they'll probably contact you with a quote for 180 for screen/upper and lower speaker grill assembly...just letting you know...six but then again not too bad for a camera fixed and new screen and reassembled correctly by HTC. Good luck.
[One (M7) General] madi05:
or they may be cheaper than that abut it would be worth it cause if u decided to get the new one u can sell a in great condition one for over 200 easily so u wouldnt lose that money imho
[One (M7) General] Bocko92:
Someone who sent their phone to Poland - how many days the whole thing took?
[One (M7) General] MoshuXXL:
I'm from Romania and it took 4 working days to return from Poland. I delivered the phone personally to Regenersis Romania Monday afternoon and I took it back Friday afternoon.
[One (M7) General] gustindesser:
I'll try to fix on my own

Hi dear friends

I'm from Brazil and I will try to replace the camera in my own. I bought it at eBay for less than 20bucks. I have the tools. I don't have insurance since I am the second owner. Bought the phone at eBay... Auction. There's no HTC support for repair here in Brazil :(

My phone is 802w (dual SIM) and I think it's not impossible for me to do the job. I plan to replace it and put some thermal paste to help heat to be throw away through copper sink.

Don't wish me only luck. Wish me a miracle :angel:

Ps: please give a discount to my English; ain't my primary language :cowboy:
[One (M7) General] cyrusct82:
I'm from Romania too and I want to ask you if the problem with the tint is solved for you definitively after the service or after some time comes back as stated by some other users. Thanks.
[One (M7) General] MoshuXXL:
The tint is mostly gone. I can make it appear now only in HDR mode.
[One (M7) General] Bocko92:
I'm from Bulgaria. It has been 6 working days since i left it in the service center, but since i don't live in the capital first they have to send it there, and then to Poland .. I called them yesterday and they said the phone is in the capital ( Sofia ) , but when i called the office in Sofia they said there is no such phone there .. :D Long live Bulgarian customer support.
[One (M7) General] madi05:
Well i should get mine back friday from houston ,, but they only gave me tracking but never said if they fixed it or what they did i guess there will be a paper with it stating what was done? but if i get it tomorrow start to finish to 8 days just so u know time frame forme from NC to Houston
[One (M7) General] piimp:
Check your email bro, they send you a link to the HTC repair site. Or you can just call them and ask them what they did to the device and they'll tell you
[One (M7) General] onefasttreopro:
More than likely there won't be a repair invoice inside.. it'll come back in an HTC box labeled "I'm back!" And that's all...I actually just asked a rep yesterday as I sent mine in about why US doesn't get detailed repair invoices (ice been in repair 3 times for various issues...and basically was told if they don't contact you with additional repair quote it gets tested and checked for documented issue, fixed and sent back...which in your case sounds like it went smoothly and you should be up and running again. Hope that helps.
[One (M7) General] madi05:
well good news i got my phone back and i had a serial sticker on the back of the phone so that is the same but i had a few dings on the edges of the front and it is all new looking and the camera rocks ass now , very happy and glad i sent my phone in ,, see i needed that macro function for my work and my s4 didnt have that and a camera app wasnt that great for the s4 but the one does it all with no apps and i like it in my hand better ,, dont get me wrong the s4 active is a great phone especially around our pool but just that one macro deal killed it for me but it takes great pics for family and most things ,, lets see how long the upgrades to the camera lasts ;)

thanks for you guys support as well
[One (M7) General] gustav30:
What sensor did they replace yours with?
[One (M7) General] madi05:
im not sure where to look ?
[One (M7) General] gustav30:
With a file explorer goto

/sys/android_camera

Open the file called sensor.

Report back what it says. (You don't need to be rooted to do this).
[One (M7) General] madi05:
ov ov468?
[One (M7) General] :
Hi, I also got back mine few days ago, my sensor file reports:

Ov ov4688 4M
[One (M7) General] cz4r3n:
I think the problem is in the main board, We tried to replace the top board but still the same issue.

It's difficult because we don't have schematic diagram of this model.
[One (M7) General] gustav30:
That it is what I have as well OV 4688. So far its been fine.

I also had my main board replaced as well.
[One (M7) General] madi05:
Yeah I requested them to replace that board and check the battery for heat issues , but I can only say visually the camera is great and it doesn't seem to get as warm and I'm sure they replaced the front aluminium oh yeah my micro usb was loose and that is fixed now all in all I feel they fixed my problems
[One (M7) General] clemson77on:
Well, I just had a chat with HTC and am set up to return my Verizon HTC One to them for repair on the camera. It was easy to get it approved for returning. I'll let everybody know how it goes. I assume everybody else has restored the phone to S On and went back to stock before returning? Does anybody know if I can swap out my sim card into another phone without issue so I can have a cell phone while it's being repaired? I've never tried that before.
[One (M7) General] NxNW:
I sent my phone back to HTC (for a different repair) S-OFF and it came back S-OFF.

They don't care and neither should you.

( They did RUU to a newer HBOOT, by the way, for which there *was no* new S-OFF exploit available at the time. So it's a good thing I did S-OFF when I could.)

I cannot imagine a *useful* reason to ever S-ON your phone.

And remember if you modified your HBOOT , then attempting S-ON will actually brick the phone (real brick, totally useless and unrecoverable).

Bottom line, never intentionally revert to S-ON, not even for warranty repair.
[One (M7) General] bikkits:
b4l

Haven't read the majority of posts in this thread, but, my intl. M7's camera was purple-tint free up until swtching to ViperOne - no problem there, I love Venom's products'.

Previously, I was running ARHD 50.0 -> 52.0 with no problems re purple tint.

Maybe the above info can provide some clarity for anyone who needs a fresh set of eyes.

I've also switched Kernels between EleX and Bulletproof quite regularly - which made no difference.

Bulletproof4lyf.

Apologies for potentially unconstructive post, just thought I'd add my HTCents.
[One (M7) General] clemson77on:
That's good to know. I have never had a reason to go S-On and and after reading up it sounds like a pain and risky. And I really hate the thought of getting it back and not being able to S-Off. What location did you send your phone? Mine is going to Houston. I don't know if it matters but I'd like to feel more confident in sending the phone knowing the repair won't get rejected because of modified software.
[One (M7) General] NxNW:
Yes I think it was Texas somewhere. I don't really remember, I just did what they said to do in the email. The hard part was not shipping or paying or getting it back or getting it set up once I received it, it was living with a Nokia Lumia 920 (my friend loaned me) for two weeks while I waited. Great camera on that thing, but it was so big and heavy it was no fun. Windows 8 was a pretty good OS all things considered. If they had come out with that a few years earlier they'd still be a relevant company. Anyway back on topic, good luck with your repair. Everyone here complains about HTC customer service but I've never had a bad experience with them.
[One (M7) General] cuyo11:
yeah I have the same doubt.. let us know how it goes :o
[One (M7) General] danlat1415:
I've sent mine back to HTC for repair

left phone S-OFF so should come back S-OFF too - everything else back to stock.

HTCs repair service is excellent.

they arrange a courier to pick up, arrange repairs then courier it back to you. All for free, as long as the repair is covered under the warranty.

They picked it up last Friday, so will be about a week.
[One (M7) General] yatindroid:
HBOOT Version before and after repair ?

1.55 and 1.56 or else ?

from HTC One
[One (M7) General] juanshop:
You guys should have considered doing the warranty through your carrier. I am on T-Mobile, went to the store, they charged me 5 bucks and they overnighted me a brand new perfect no purple tint one. I was going to do it through HTC but decided against it. Was gonna take too long.
[One (M7) General] NxNW:
I think it was 1.44 when I sent it in and 1.55 when I got it back.

Meanwhile here is a post from someone who claims they experienced a different result after sending in their phone to HTC for repair:

source: http://xdaforums.com/showpost.php?p=50542998&postcount=70059
[One (M7) General] guitarded068:
Totally, dude. I've been back to my OG Motorola Atrix with my HTC One sim card using a sim card adapter while my One is getting repaired. Sent my AT&T HTC One in to Texas last Saturday reset to stock, locked, and S-ON (didn't take any chances, and the repair process was very quick and smooth), and am scheduled to get it back tomorrow. Can't wait for a fixed camera without purple tint and poor focus.
[One (M7) General] clemson77on:
Unfortunately I am with Verizon and I avoid them at all costs. They'd have me go through 20 replacement phones before they'd do what needs to be done.
[One (M7) General] clemson77on:
So here's my game plan. I'm not going to S-off because I don't want to risk bricking my phone and mostly because I don't want to get my phone back and not be able to enable S-off. So I'm going to use the tools here http://xdaforums.com/showthread.php?t=2481277 that enable you to make the phone show as being locked and S-On, but actually still be unlocked and S-Off. Then I plan on flashing the stock ROM http://xdaforums.com/showthread.php?t=2485319. Hopefully, if they don't look too hard, it will go unnoticed. Any opinions on this?
[One (M7) General] NxNW:
Sounds great.

Back up all your pictures etc before you do *anything*. At some point in the process this phone is going to get wiped totally clean, whether it's part of HTC's repair process or you do it first, intentionally or unintentionally.

Just one last reminder, if you flash that custom HBOOT, now you *really* have a good reason not to go S-ON: attempting S-ON before reverting to a stock HBOOT will kill the phone for real.

If for some reason HTC attempts to S-ON while it is in their possession, well, that's going to be one confused technician who has to figure out how to get you a working phone.

Not sure if you caught my post a couple pages back where someone over in the ARHD thread says HTC (when deciding whether or not to even accept the phone for repair) didn't care about S-OFF but they *did* care about an unlocked bootloader. (Side note - it was returned S-ON.)

Which brings us back to the part about backing up all your data: if you change the lock status of your bootloader, that's going to wipe the whole phone, so save all your precious stuff *before* you even start messing with the phone.
[One (M7) General] cantfindanick:
Just got mine back from HTC service and camera red completly gone, im really satisfied with result . I don't think it can fixed or reduced by adjusting sharpness, saturation etc.. if you need a temp. Fix you can choose Brown ish filter from camera , red tint looks gone but it's Brown filter after all.
[One (M7) General] clemson77on:
I really appreciate the input! What in your opinion is the best way to lock the bootloader on the Verizon HTC One? Also, will the red warning text still be there at bootup after locking it? I assume it will because it will still be S-off?
[One (M7) General] juanshop:
Oh sorry about that :/ I was surpriced when they told me oh ok we''ll overnight you a phone. I thought they where just gonna be a middle man for HTC and me.
[One (M7) General] gustav30:
I think you want to have stock recovery on the phone. Stock recovery will get rid of the red warning text.

When I sent mine in, I set it to stock ROM, stock recovery, stock hboot, locked bootloader, but still kept it s-off. Didn't matter because they replaced the mainboard anyway so my phone came back s-on. Luckily it was still on 4.3 so I could use firewater to achieve s-off again.

In the end it was worth it because camera is much better now.
[One (M7) General] clemson77on:
Thanks so much for your help. I'm going to take the route you took. I'm going to revert back to 4.3 and hope to god they don't flash 4.4.2.
[One (M7) General] matanlevanon:
You will get the latest Hboot and ROM available officially for your device.

Since I have the developer's edition I got it back with hboot 1.56 and FW 4.06.1540.3

If you have the international one you'll get it with 1.56 hboot and FW 4.19.401.9 (unless another update comes out)

They didn't mention me being s-off but the raised the concern of unlocking the bootloader

EDIT: I got it S-ON and had to re-do the S-OFF, I used rumrunner with no problems
[One (M7) General] yatindroid:
S-Off on 1.56 ?

how ?

ARHD helped ?

i treied firewater and rumrunner both not worked
[One (M7) General] matanlevanon:
flash an older ROM I did it with ARHD 31.6, don't worry about your Hboot, as long your android version is 4.3 you're fine.
[One (M7) General] yatindroid:
i'm on ARHD 52

it not worked :( also tried MaximusHD 32

i will download 31.6 Hope it work
[One (M7) General] yatindroid:
problem was with Windows so I installed new Windows 7 32 bit with new driver adb then firewater s-off my HTC One in 1st chance

I was on hboot 1.56 ARHD 52 Rom
[One (M7) General] matanlevanon:
Well, being able to fastboot is crucial... next time you can just install HTC Sync which will update your drivers and then un-install it.

Good to know rumrunner works with ARHD 52 ;)
[One (M7) General] yatindroid:
I used firewater

Rumrunner not helpful

HTC One 1.56 S-Off ARHD 52
[One (M7) General] Hesster:
Sent mine in today via insured UPS. I have T-Mobile, but since I am on prepaid they would have made me send in the phone before sending me a replacement. Besides the camera, my phone works perfect and I didn't want to take the chance of getting a refurb that might have other problems.

So I'm back to using my Droid 3 in the meantime. Love the keyboard, but it just doesn't have enough memory to run some of the games I'm hooked on. Hurry home soon, One! :crying:
[One (M7) General] JeffyLube0:
I sent my phone in two weeks ago and just got it back.

When they recieved the phone, they initially denied it and charged me for the repairs (US $200). They said it was running custom software and had previously been bootloader unlocked. They asked if I would like to proceed with the repairs. I declined, then mentioned how I've been dissatisfied with HTC in the past few years. That was that. They were sending the phone back with no repairs.

I recieved the phone today with a note stating that they had not repaired my phone. I opened the camera and to my surprise there was no sign of red/purple tint anywhere. They must have fixed it anyways! :good:

Here are some pics in the dark. One with the lens completely covered. One of my PC
[One (M7) General] yatindroid:
check sensor version etc/ camera & match with previously if you remember that

HTC One 1.56 S-Off ARHD 52
[One (M7) General] onefasttreopro:
That's interesting to hear...that means that even when you deny a repair they still put it through their tests and find issues and possibly fix anyway...I ran into similar situation for denial because of a chip in aluminum on case and they tried to deny warranty coverage....I ad it escalated with RMA tier 2, and after they looked at the pics they laughed at such a small chip denial and autthroized the repair.
[One (M7) General] Bocko92:
How did u talk with the higher tier? Today i got the phone back and the side where the volume rocker sits is completely loose - it has like half a centimeter gap and the volume rocker can move back and forth .. I returned it again .. 2d time must be the charm, hope this time they put a new back as they should, because obviously they bent the old one.
[One (M7) General] JeffyLube0:
Unfortunately, I didn't check the sensor before I sent it in, but now I have ov4688. No manufacture date.
[One (M7) General] iPhonda:
I send my to repair and now is fine, send to warranty with viperone and came relocked with Android 4.4... Now have to unlock again...

Enviado do meu HTC One através de Tapatalk
[One (M7) General] onefasttreopro:
When I had called into HTC and got a rep in repair dept. that said warranty was void etc., I asked to gave it escalated higher...and next day I got a call from "tier 2" as they introduced themselves. They looked into issue and looked at pictures of the damage that was voiding warranty and took care of it. Really helpful people.
[One (M7) General] dingdong3000:
Mines happening when my phone gets hot :/

sent via viper sting
[One (M7) General] Serift:
Just some more data about RMAs for this issue. I sent in my phone to Houston, Texas and they received it on March 4. The phone had hboot 1.44 that had been S-Off but turned back to stock and S-On. They shipped it back March 11 using Fedex 2 day. It was a different phone than the one I sent in. Hboot 1.55 and 4.3. Camera problem is fixed and no build issues that I can find yet.

The annoying thing about this is that the phone I sent in was a SIM unlocked T-Mobile phone. I assume this replacement isn't, though I won't have access to another SIM to test until this weekend. I hope T-Mobile won't give me any trouble unlocking it again.
[One (M7) General] yatindroid:
ov sensor are new as mine without date

It seems changed

HTC One 1.56 S-Off ARHD 52
[One (M7) General] onefasttreopro:
If by sim-unlocked you mean international Sims, I don't think you should have a problem as long as you explain to the T-Mobile rep that it was a replaced device by HTC...if in fact it's a new serial number it will probably have to be re-unlocked. I asked sprint since I was possibly gonna get a replacement from HTC too and they said just to call back and they'd unlock the new phone...
[One (M7) General] Gustavo Campos:
One day repair?

My ONE was sent to Houston and, after a day, they sent back. Someone went through it and have your device with the problem of tonality resolved?

Why maintenance was so fast?

View attachment 2640922

thanks.

Gustavo Campos
[One (M7) General] shawndoc:
Got mine back. They had it for 4 days. Same phone, but the purple tint is gone.
[One (M7) General] onefasttreopro:
If the only issue you sent it in for was the camera, they replaced/repaired the phone, tested to make sure everything else was passed and send it back... The phone usually spends more time in shipping to and from than in for the repair itself.. HTC has been pretty fast for turn around in Texas. Everything functioning correctly on your phone?
[One (M7) General] clemson77on:
Well, I may just be unlucky, but HTC just declined to fix mine because of it being S-Off. I went through the trouble of locking it back up and going stock but that wasn't good enough. It absolutely sucks because it has nothing to do with the faulty camera but is just an out for them. BTW, it was sent to Houston.
[One (M7) General] ac3kill:
Covered mine in houston with s off.

They sent it back first time s on stock Rom. I sent back s off as problems persisted and fro t camera wasn't working. They tried to. Blame me for hacking phone again why front. Camera and back camera didn't work . I called bull**** on them asked to speak to a higher tier straight up told them camera is broke because of shielding / heat on back and front was broke because the tech that touched my phone never hooked it back up and went on how android wasn't even reading front camera being connected and that it was a hardware problem and he agreed with me had me send it back in for a 3rd time addressed to him personally. Came back third time still s off still had arhd as Rom and front camera was fixed and back camera was fixed phone left exactly how it was nothing deleted. You just have to put your foot down and say hey I'm not your average consumer you can pull this **** on I know what I have done to my phone and know their is no way I caused the problem. Though I prob had it easier because front camera was acting up as well . Dint let them bully you around keep calling back till you get a good rep that will take care of you. Only reason you should pay money is if you bricked your phone or caused physical damage
[One (M7) General] spawndk:
also having problems with purple tint - how do I check sensor version ??
[One (M7) General] dadafu:
If you have purple tint, send it to after sale service if you can. This is the best solution. They replaced my phone versus a new one and now camera is perfect !
[One (M7) General] clemson77on:
*UPDATE* HTC called me back and informed me that because I had the stock ROM on the phone they'd do the repair. Maybe they were trying to make an easy $200 off of me and when I told them hell no they gave in. Whatever it was, I'm happy. It can't get back fast enough. I bought a cheap LG Lucid to use while it's being repaired and man I have no idea how people can go from a newer Android phone to an iPhone and that puny 4" screen! Unfortunately, the Lucid is crap beyond just the screen size. I'm ready to have the One back.
[One (M7) General] Gustavo Campos:
Veja fotos e vídeo...

See a photo and a video!

ytube.com/watch?v=5XcAHEzGhKY

and
[One (M7) General] SpineSurgery:
Guys, my HTC One Dual SIM (802w) does not have warranty. What should I replace? camera or only sensor?

Images are somehow blurry/not focused, and also pink in darker conditions. Thanks
[One (M7) General] onefasttreopro:
Out of warranty? Is that HTC telling you that or you assuming it is?...didn't the dual SIM HTC one come out after the original HTC one?...according to what I've been told HTC can tell you from their system if a device has a warranty or not...I bought one of my sprint HTC one's second hand and according to their system, my phone was basically left with 11 month warranty last october 2013 (it's based off of when it was manufactured and they take into account sitting in stock etc I believe they told me)...Maybe call if you haven't already, and give em the serial number and they'll tell you for sure. Let me know if that helps. Attached is a pic of the dual SIM release period (august 2013). So technically you should be fine still.