yashsingh1/xdaforums huggingface dataset:
[One (M7) General] piimp:
So i got my one back today after the second time from repair in houston. pink spot is still in the middle regardless of what lighting i have. Now i dont have the purple noise but i got some green around the corners now. Its so ridiculous man.

When they had received it a few days ago they sent an email saying they couldn't replicate the issue. Im like wtf? the pink spot is there as soon you open the camera and when u take the pic its on the pic. Im like if im taking picture of a white background i expect a white picture not a pink one. So they send it back to repair and i called today to see what they fixed. They said they replaced the motherboard(don't know what that had to do with the camera) and the whole camera itself.

Now im just sick of sending this phone back cuz its been 3 and a half weeks now i didn't have my phone (with sending it in twice in a row) and i cant bare going again without it for another week just to send it back, ya know. So i checked the sensor on this latest repair and its november 1st, the previous repair was october 20th, but like i said they changed all that and nothing changed, (well i suppose these new sensors now come with some green tint instead of the purple.
[One (M7) General] allhill:
i checked that files, they all set 1000, no purple tint, but a little bit green tint :) after change camera module to LITEON

and FFC look more noise :( should i reclaim to the HTC Care?

here some sample for my green photos :(
[One (M7) General] mrrick:
Aaaand sold! ;)

thanks man. They deft look great for sure. I'm not willing to part with this phone just because of the camera issues, but I am willing to spend the 250 for the qx10 to have a 19mp 'lense' to pair with this phone. I have my old htc one X I've had laying around for a backup that I'm going to sell to help cover most of the cost for this accessory. Thanks again!

*s¡gned
[One (M7) General] domineus:
not sure about the qx10. Those pics were taken from the qx100. I didn't go with the qx10 because to me it just wasn't worth it
[One (M7) General] pewpewbangbang:
I called up AT&T device service. They are definitely pretty straightforward about giving a replacement, only problem is apparently any damage to the phone can possibly be considered physical damage that voids the warranty and you get charged.

I have a few nicks on my phone from dropping it once, but otherwise the screen and everything is perfect. I have this one big dent though and they said something like that can void the warranty. I have to go to the service center to get it checked out if I want to get it replaced or risk doing the replacement over phone and possibly getting charged when sending my phone in.

Not sure how severe the damage needs to be, he said if I could stick my nail in it.
[One (M7) General] koax88:
what the...damn..i need to get one..but i already have lumix for on the go cam :crying:
[One (M7) General] phsetaknev:
Which update actually does resolve this purple tint issue?

I updated my phone to 4.2.2 and im still getting this issue. Its true that ISO 100 resolves the issue, but when the NIGHT mode is ON then you will not be able to edit the ISO setting which in turn produces the purple tint. There needs to be a fix for this, or else I will be going for a replacement. The only thing thats stopping me is that there is no guarantee that the new piece will not have this issue in it. :(
[One (M7) General] salwansk:
correct, i replaced my phone twice with no luck. i have a brave friend who opened his phone and replaced the camera himself... now his phone working fine, but he end up with some dents on the white plastic edges while he disassembled the phone..........he going to get a new housing for $40 to fix the dents, so the total will cost him around $80 including the camera... i believe he was lucky, because the camera was used but a good one no purple issue...:silly:
[One (M7) General] jpbl1976:
Same here. I have photos I took before I went on 4.3 and I didn't have any tinting whatsoever. I think all the back-and-forth on the various HTC One camera threads are the result of the complaints of people who DO have legitimate hardware camera getting conflated with those of people who are having software-related camera issues.
[One (M7) General] MrFEr:
Don't forget that even the US dev editions received android 4.3 they only get what we (international unlocked) received with 4.2.2. The same exact sw addons. Quick settings, new menu button behaviour etc...

So we have to wait for the next update with Sense 5.5.

If there's a sw fix, that update will contain it. If not, than we have to think about replacements which I want to avoid because of the HDR microphones.

The US dev 4.3 doesn't have any cam fix.
[One (M7) General] Xerro-Five:
That's an interesting possibility! Especially considering some going into the update didn't have any problems, yet htc just tried to implement a universal fix despite even those with the issue having it to a variable degree. I've thought for a while that's why it works for some but not others. And of course tweaking a working phone would be unlikely to have a good outcome. But we can only say this for the 4.3 update since the 4.2 update was never intended to address this issue (so it wouldn't change the camera - those people must be coincidental).

I would be very surprised if the US 4.3 wasn't the same as the Canadian one in terms of the camera, and the Canadian one definitely changed the camera when I updated. The brief information page on the update did not specifically mention camera changes, but they were clearly in there. I can show you what I mean if you like. The 4.3 update in other places also changed people's camera.
[One (M7) General] dave1343:
Do not expect a software fix for this.

I bought an HTC One and had purple tint issue. Placing it down on the camera lens whilst in the camera mode caused the screen to go completely purple.

SWMBO brother also has an HTC One and SWMBO dad has 2 HTC Ones and when placed next to mine in camera mode with the lens on the table they stayed completely black.

I received a replacement HTC One and now mine also stayed completely black.

SEND THEM BACK.

Do not hold out hope for it being fixed with software.
[One (M7) General] EnIXmA:
Where did you get the qx100 lens from?it is sold out on amazon
[One (M7) General] pewpewbangbang:
Exchanged my HTC one at the device service center, fairly straightforward. Showed her some pictures where I had a pink purple haze circle in the middle of pictures. This new one is cosmetically perfect and all.

But I think the camera is worse on this one, that or it's the new 3.5x firmware I just updated too.

Purple/red haze when placing camera down instead of complete black.
[One (M7) General] mrrick:
Take it back for another, and make sure to test it before leaving the store. Even update while there at the store to make sure it will stay black. I had to do the same thing. We finally found one that stayed black and I couldn't be happier. The att DSC are the way to go if you have one close enough to you.

*s!gned
[One (M7) General] combat goofwing:
so couple of questions, i have the purple screen issue

is it able to be fixed by a software update?

are HTC aware of this issue?

are they working on a fix?

is there any official word from HTC on what to do if your device has the issue
[One (M7) General] Ardmanz:
Mines got progressively worse with each update.

I should probably send it back but it's going to mean going through the whole rigmarole of flashing RUU, updating blah blah blah (otherwise they may not fix it under warranty) and I'll probably lose s-off by what ever they do. I don't know if I use my camera enough to warrant all the hassle especially when I may get one back which is just as bad. It's mighty annoying though.
[One (M7) General] Barbast:
Not a fix

Hardly looks like a fix, its still purple. But its better than nothing I guess. Good try :good:
[One (M7) General] Xerro-Five:
For a very few 4.3 improves things, but for most it doesn't help and may make it worse for those without an issue previously. For me it changed it but not really an improvement for example.

Yes, they've admitted it.

Yes, apparently. In many emails sent to owners who have complained it seems there may be another OTA that will try to address the problem. No word on when.

They keep spouting the same bs of "wait for the next update then send it in if that doesn't work." I've seen this message 20-30 times, and it's crap, they just don't want to lose money by replacing 85% of cameras. But so far (and for the foreseeable future) replacement of the phone or sensor is the ONLY FIX.
[One (M7) General] hektoras:
Hey all,

Have you seen this video?

youtu.be/KZqZv6MlU8g

Thx,

Hek
[One (M7) General] Nightf0x_007:
same thing here puprle/pink circle then tried 3.5x gives same as yours result

can you post me your camera senesor version
[One (M7) General] formula84:
Where do you find camera sensor version info?
[One (M7) General] manups4e:
you have them at 1000? mine are setted to 10.000 and low light photos are impossible, i will try to change them to 1000 to see what will change, if there will change something it will be a huge step forward :)
[One (M7) General] manups4e:
changing those files from 10000 to 1000 doesn't do nothing, maybe because i'm doing it with a init.d script...
[One (M7) General] sergiomontano:
try this

this may not be much of a help but it worked perfectly for me . . put the phone n the freezer for about 3 mins till it gets nice an cold . . then take it out an let it get back to room temp for about 2 mins and try your camera again

this worked totally for me!
[One (M7) General] manups4e:
sorry for the question but, will it return after some time or it hasn't returned till now?
[One (M7) General] sergiomontano:
well i did this about 1 week ago an i havent seen it since . . (i tired this because i realized that the tint got worse the warmer the phone got )

an as i said it worked for me not sure if it will work for anyone else . . note- i made sure my phone was nice an cold but not to the point to damage it
[One (M7) General] manups4e:
i know but...the phone since then didn't get warmer again? and the camera didn't get again purple tint?
[One (M7) General] sergiomontano:
No i havent had the the tint happen again. . . and yes the phone will get warm if its in constant use
[One (M7) General] manups4e:
mmmmm... i will try it too :)
[One (M7) General] sergiomontano:
let me know if it works for you :)
[One (M7) General] manups4e:
nah :( doesn't work... after freezer, camera first show, instead of black, a bluish colour that turns purple after 20secs
[One (M7) General] -juanito-:
i will send it for repair, i hope they give me new one :mad:
[One (M7) General] Manach:
I've called in for my RMA and am pondering my options. I don't take many low light shots, but it would be nice for it to work. Not sure I can be without a phone for what sounds like a week or so. Rest of the phone is working fine, overall.

Also, I am curious how many of you changed to a stock ROM and locked up the phone before you sent it in.

I'm pondering using my Best Buy warranty, but I'm fairly certain they will give me a refurb'd phone instead of repairing it. From my understanding, though, they may at least loan me a phone, so I wouldn't be without.

Edit: Didn't realize that ATT had a 1 year warranty on these phones. Called them and arranged the exchange. Hopefully they don't find any phantom water damage.
[One (M7) General] PratoN:
OtterBox?

My phone should arrive today! Hopefully with a fixed camera and a new speaker. :highfive:

Anyone else using an OtterBox? (I see lanewhit does, page 33)

Seeing as how the camera issue is related to heat, should I stop using this case? I know that silicone doesn't conduct heat very well, but I'm worried about components degrading again due to the heat. Think it will be fine with the OtterBox now that it will have the thermal shielding or should I switch cases... or drill some holes in my current one? :confused:

I bought the OtterBox because I was worried about dropping it...
[One (M7) General] PratoN:
Well, I got the camera back and it looks great. Speaker is fixed too! I'm just going to keep using the OtterBox.
[One (M7) General] onefasttreopro:
Received my HTC one back from Texas after a 7 days turn around time (one day for repair and rest was transit) for camera replacement....according to sys/camera file info I have a st vd6869 11-01 (same as original but newer part date) put in...no sign of red/pink/purple or green as others are reporting...I've definately warmed up the phone quite a bit so far and can't see issues...hopefully it continues to hold up, and it reassures others on repairs...

Phone also came back assembled as perfectly as before...
[One (M7) General] Wonders_Never_Cease:
If having the tint issues in low light conditions,setup a warranty claim,there will never be a software fix,defect in older models(first releases). They are aware of the defect,Ive had 3 different devices repaired without an issue....
[One (M7) General] iPhonda:
I've to send my one to repair to, this purple tint is killing me...

Enviado do meu HTC One através de Tapatalk
[One (M7) General] jaredkzr:
I've got a special situation here. I purchased a the Google Play Edition from the Play Store in the United States. This phone, of course, has the purple tint problem. I'm considering trying to get it repaired but I moved to Australia last October. I'm worried that the warranty won't transfer over. I'm also thinking that I can just deal with it until the HTC One 2 (M8, whatever you want to call it) comes out.

Has anyone else gone through a similar situation?
[One (M7) General] xsynchrome:
Sent my HTC One in to FutureTel (HTC Authorized Repair Centre) in Toronto, Canada. Will update when I receive my phone back.
[One (M7) General] donkeykong1:
I returned my refurb replacement and waiting for a week. Today I called service center and they said their suplier told them that new shipment is coming by the end of next week. So, looks like I'm getting a brand new phone
[One (M7) General] onefasttreopro:
Is it possible that the rep meant the parts supplier? Sounds like they might have a shipment of replacement parts coming in...I mean if you do get a phone out of the deal then awesome! But then again didn't wanna see you get disappointed thinking a new phone was coming your way etc...
[One (M7) General] Arthur Hucksake:
Is this the issue you guys are talking about?

It is so annoying. Not sure where I go from here.

My phone's serial starts FA3C , made in Taiwan. Only had it a week. I need to take some more shots at night, because I don't think this is the same issue. I just think it highlights certain shades with a weird hue. To me that is software and not like the issue I had with my iPhone 5.
[One (M7) General] donkeykong1:
Thanks for your info, but service guy told me I will get a brand new phone. If they give me a refurb one again, I'll just keep retuning it till they give me a new one. I payed 800€ for my phone and I want it to be 800€ phone, not some piece of c**p refurb. Anyway, when I get it, I'll post what happened :good:
[One (M7) General] MoshuXXL:
You have the tint issue for sure. It's established already that it's a hardware problem and it's a known and recognized problem by HTC.
[One (M7) General] Arthur Hucksake:
So annoyed. Best job I have ever done of fitting a screen protector as well. That's going to cost me removing that.

Think this will be my very last HTC phone. I had One X in the past and the screen was loose.

Never had much luck with HTC devices.

What does surprise me, with a covered lense I do have a pitch black in the viewfinder and pics. So I don't even have that issue.

Starting to suspect this is as good as it gets. If I swap the phone I could end up with a bust speaker or some other HTC nonsense.
[One (M7) General] Tincans:
Anyone in the UK dealt with HTC and sent their phone back? Mine's got the same camera issues as posted in this thread.

So close to mobile telephony nirvana
[One (M7) General] Tweety78:
I sent mine to HTC UK (Regenersis) to fix my camera. the repair time took one day and then was sent back to me by UPS. no damage at all and my camera sensor is now OV4688. I understand they also replaced a few parts around it (probably shielding). I had good experience with them thankfully.
[One (M7) General] Hudrator:
Anybody got some experience with the German HTC support and their opinion regarding this issue ?
[One (M7) General] uronfire:
I'm getting my phone back tomorrow Will update here
[One (M7) General] shug176:
Returned my htc one three times to htc uk repair for the top speaker blowing problem so they sent me a refurbished handset to be fair it was in perfect condition but i had to send it back to repair last week due to purple camera issues and it not connecting to mobile internet :( four times since November i have returned a phone to htc :(
[One (M7) General] SdkDel:
Has anyone had to send back their HTC One 802W dual sim because of the camera tint issue? Where have you sent it to?

I'm starting to get frustrated with it and need to get it fixed :(
[One (M7) General] Stefan0vic:
I'm just wondering.. Do they replace the back panel as well if they repair the camera module? My back plate is damaged pretty bad and want it fixed as well
[One (M7) General] crnkoj:
Yeah I had that exactly, got phone replaced with a new one. Now it's even worse. ..

LOL, i just did a few pictures now again, and each day the camera is worser, now there is a blue tint in the left bottom corner, with teh green tints even more obvious and pink in the center as well...:

https://www.dropbox.com/s/l1ax2r3eeu4aqm4/IMAG0010.jpg
[One (M7) General] Arthur Hucksake:
Shocking. Really is. Are you sending it back again? I would.

What pisses me off the most, I was about 30 minutes off from being able to take it back to the shop for a replacement. Was just over my 7 days.
[One (M7) General] noctis916:
already lose patient for the camera issue...
[One (M7) General] Tweety78:
Which sensor do you have - Sharp or OV?
[One (M7) General] Arthur Hucksake:
I have 14 days to go back to the store apparently, so I will do that.
[One (M7) General] jvictor:
Does anyone knows how to fix it by yourself? Mine was bought in UK but I live in Brazil, there's no chance to send it back to UK. I'm reading this thread for a long time and everybody just relates that has sent it back to the repair center, month ago there was a post talking about Japanese guys that has fixed it by themselves, but I don't understand Japanese language at all. I know that open this phone is not easy, back cover gets damaged, but we can buy a replacement on eBay. I think would be useful somebody that had your phone fixed ask or try to get information from the technician about what was done. Thank you

Enviado de meu HTC One usando Tapatalk
[One (M7) General] mpinux:
Same problem here!
[One (M7) General] crnkoj:
Yeah i wanted to have it for like 1-2 months than bring it back for warranty again, to get a new one again... The reason for this is that the screen and battery life on this one are just better as opposed to the two before... But with this useless camera, i think ill have to return it sooner =/

its the ov ov4688 4M sensor (apparently thats liteon) - you can gather all the build dates from my own quote above, but yeah as said at first it was noticable, but each day the pictures are worse and now its pretty much unusable...

---------- Post added at 11:38 AM ---------- Previous post was at 11:35 AM ----------

from what i have read on the forums, you would need a new undamaged sensor, some kind of thermal insulation and a way of opening the whole phone (taking screen off, than tearing the whole phone apart), replacing the camera module and adding the insulation to the appropriate location (no idea where) and than close it all again in a prefect manner so that you are happy with it. I might dare say its not viable doing this, just try selling it and getting another phone (lg g2 perhaps).
[One (M7) General] Tweety78:
I also have this OV sensor and I did manage to see a bit of red in the center of a pic I took of a dark blue sweater but couldn't spot it with other dark objects though. hope it doesn't get damaged in time.
[One (M7) General] crnkoj:
for comparisons sake, this photo i have taken as i got it new:

https://www.dropbox.com/s/2gjzmrr279infm3/IMAG0031.jpg

this one is from today, exactly 10 days after, both in same light, here oyu can see the lower left corner got worser especially:

https://www.dropbox.com/s/rnmv9ch0pkci81d/IMAG0012.jpg

and the one i gave yday already in a bit darker light:

https://www.dropbox.com/s/l1ax2r3eeu4aqm4/IMAG0010.jpg
[One (M7) General] Tweety78:
Is it possible that the "software fix" in 4.3 has a bad effect on the new sensors causing these shades? they were trying to adjust it for the old st sensors, maybe they have different configurations.
[One (M7) General] entaled:
It looks like you also get a sensor off ebay, then follow these instructions to around step 15:

http://www.ifixit.com/Guide/HTC+One+Display+Assembly+Replacement/19277
[One (M7) General] akarol:
People, THIS ISSUE IS PURELY A HARDWARE ISSUE. Anyone that thinks 4.3 caused this, go ahead and revert back to 4.2 and below. The tint will still be there. This is a problem that tends to reveal itself after some time. It was just a coincidence that you only noticed it around the 4.3 update.

Seriously, HTC already released 4.4.2 before anyone else. They're in the middle of a financial crisis. They're desperate. If they could have solved this via a software patch, it would have been done months ago.

I've had digital cameras that had similar issues.

So people stop misleading people in this thread. The only fix is to send it in.
[One (M7) General] carlowise:
repair phone

I sent my phone to service center in Zagreb (Croatia) because of purple tint, and after 8 days I get a brand new phone. Because, they said it's unibody chassis and it doesn't repair. And that phone had wifi issues it just turns off and on unexpectedly all the time and drains batt. also phone had multiple restarts in one day and pink spot in the middle of pic.

So I gave it back to service and wait for 3 more days and finally today I get third phone which work fine so far.

first shipment of HTC one's had that purple tint problems, and they put aluminium foil to cool the sensor, but because of that some devices have wifi problems.

No tint of any kind and colour. so far I'm happy ;)
[One (M7) General] donkeykong1:
I took mine to Agramservis too, but they gave me a refurbished one. I was awful, scratched, screen not alligned, apps crushing and tint worse than my first one. I returned it and now I'm in second week waiting. They said it should arrive by the end of this week so I hope I get a brand new device.
[One (M7) General] crnkoj:
i see, thats practically the same company as for htc repairs in slovenia:

http://www.emonagram.si/

http://www.agramservis.hr/

judging by the way they behave here thats not a surprise, my first replacement was like that too...
[One (M7) General] donkeykong1:
I guess they think we're all idiots and they can pull that kind of c**p on everyone. Well, for 800 € price tag, I'm not settling for anything less than perfect
[One (M7) General] crnkoj:
hehe, i got it used for 300e ^ ^still the camera is useless like that... just seen that the 4.4.2 update is out, must wait for rumrunner to support it now, before i bring it in again :(
[One (M7) General] carlowise:
they gave me a brand new phone, but I wasn't happy with it. you should make a pressure on them, write on facebook wall etc, afther that they game me good device, everything works for now.
[One (M7) General] donkeykong1:
Thanks man, that's exactly what I did. I bought my original One two months ago and it was great build quality and everything worked great, except camera. Replacement was awful and I returned it the day after I got it and demanded a new device. They told me I'll have to wait for a new shipment to come to distributor. I hope it will come by the end of this week because it's my third week without my phone