yashsingh1/xdaforums huggingface dataset:
[One (M7) General] SpineSurgery:
Hello, Actually, I bought my phone in Vietnam few days ago. It was imported from China by local shop. I got some invoice, but no warranty papers. I only have some simple invoice from Vietnam shop. I bought there because price was much better than my country. Now, I see why it was better :/

When I go into bootloader mode, it says my phone is for internal HTC use. (with red letters) and that it should not be distributed outside HTC.

I called HTC in my country (Croatia) and they told:

"By checking your IMEI, we conclude your

global warranty

has expired.

Telephone was bought in China, branded, and because of that it can be repaired only in that country (China). By information in our system, your phone still has

normal warranty

.

We recommend you conact CHinese HTC support by selecting SINGAPURE in HTC support on www.htc.com"

ANy comments?
[One (M7) General] Aleeksandar85:
Mine is from Swiss, branded and i don't have warranty, i'm from Serbia
[One (M7) General] TorxT3D:
i skimmed through this thread, its mostly status updates on RMA and everyones results on their refurbs.

my questions are.

- has anyone had any success UNDERCLOCKING the cpu, to keep the battery from heating up, and overall keeping the phone cool?

- has anyone researched the new replacement camera module to buy online, and has anyone successfully replaced themselves? I have experience with some phone repair so im confident i can fix it myself

- has anyone tried a copper foil/aluminum foil or kapton tape protection to the module?

- has anyone tried the gushy white heatsink pads like you would find on ram sinks and motherboards?

if i leave wifi, bt, gps, and the cell radio off, along with task killing apps in teh background.. my camera stays black for a few minutes, then as the phone heats up it'll turn purple real quick.

mine didnt start doing the purple tint until the very first time i unlocked/rooted/flashed a custom rom.. then it stayed purple ever since.

im wondering if the updated stock rom from htc/google (after the initial first release in may) made some adjustments to battery usage and cpu usage causing the phone to heat up faster
[One (M7) General] onefasttreopro:
Hmmm, that definately changes a lot of things when it comes to warranty....it would more than likely require you you have someone in China/singapore that you know, to send the phone in etc. etc. Otherwise repairing yourself/paying someone is only option to get module fixed...(don't think the revised modules are available to public)...etradesupply sells the modules but I don't know their sources. It could be the old bad ones for all we know. Sorry can't help further.
[One (M7) General] SpineSurgery:
Do we know if HTC changes only sensor or whole camera?

I have access to spare parts. I only need to know what to order.

Thanks
[One (M7) General] onefasttreopro:
I think they're replacing whole camera, from what a higher rep at HTC told me they got some defective modules in initial new phone installs (camera units) and they are replacing with a different manufacturer and adding some new shielding...again at least what they told me.
[One (M7) General] SpineSurgery:
Then I buy new camera and replace :D
[One (M7) General] onefasttreopro:
Hopefully whoever/wherever you buy the camera from is selling the revised/better ones and not the faulty stxxxx model...from the general concensus I'd have to say look for the omnivision ov4688 model if you have model choices...(i think that's what the model number is from what I remember)...
[One (M7) General] JSWRX:
Newer models

I just received a newer model HTC one today and it came with the new camera.

HTC just owned up to the faulty camera and sent out a notice to all carriers letting them know that the newer models have the newer cameras.

First two pics are of my 3rd phone I received and the last two are of the newer phone (taken with the old phone) you can see the purple tint in the pics of the new model.
[One (M7) General] shawndoc:
Hmmmm. Twice while driving yesterday, Google Nav reported it lost GPS and wouldn't come back until I cycled GPS on/off. It never did this before I sent it in for repair. Should I send it back?
[One (M7) General] axlastro:
So how do we know the device we are getting is with th enew camera module?
[One (M7) General] onefasttreopro:
You cross your fingers and you pray...but more seriously there's higher chance in anewer build date device (there's a thread to determine that info).
[One (M7) General] shawndoc:
Up thread has details on how to check your camera version.
[One (M7) General] Bocko92:
HTC NEVER AGAIN !!!

Sent my phone once because of the purple issue - came back with 1 centimeter gap on the volume rocker side and green tint instead of purple - sent it back and contacted the service center as well - came back with new housing and green camera, again. I'm sick and tired of these retards. I've been without my phone for a month and i've notified them that the repair was NOT successful, yet they didn't care. They even said "Okay, thanks for the information". Do you think i can get a new device and how ?
[One (M7) General] Gustavo Campos:
place where the repair was done?
[One (M7) General] Bocko92:
Regenersis, Poland.

http://www.regenersis.pl/
[One (M7) General] xdagreenday:
I heard that some guy turn ISO to 1600 will make camera purple.The best way to fix is that repair it.
[One (M7) General] nitin_ko:
got the camera module replaced, took them one hour and all is good now.
[One (M7) General] TRSolebum:
I don't think it's HTCs fault, this company is also repairing Samsung, Nokia and so on...

I don't know the legal situation in Poland, but in Germany when repair failes 2 times you can request a completely new device or the money you have paid for it.
[One (M7) General] positiveg:
Hey guys checked this out. I got my camera changed yesterday and look at the difference. Two different pics I can't find one took same place but look at the difference. Mine got so bad I couldn't take a photo more Rahm like 18" from camera and it looked good.

That's before. See the distance and how you could barely make anything out.

Then check this one.
[One (M7) General] Bocko92:
I live in Bulgaria, we're in the EU, and the phone gets sent to Poland because we don't have official service center for HTC One. Since Germany is in the EU as well i think the laws must be the same .. i can ask for replacement. But i don't know how ? I bought the phone from a carrier, but skipped them when going for repairs - i went directly to the official HTC representative service center here. I have to ask them or the carrier for replacement?
[One (M7) General] TRSolebum:
laws should at least be similar...

The contract is between you and the carrier, so you should address the carrier with your problem
[One (M7) General] SpineSurgery:
So, the whole camera is changed?

---------- Post added at 12:56 PM ---------- Previous post was at 12:55 PM ----------

My phone has two problems:

1. Pink/Blue color

2. Out of focus images

Are this two problems connected?

Regards
[One (M7) General] xmas88:
Hello,

I am from Bulgaria and had pretty much the same problem, but in the end I got my phone replaced. I sent it for repairs about the purple tint issue and after two weeks the phone was returned with replaced camera module (the housing was ok, no obvious marks from the repair), but now the phone had the green tint issue, I left it in the store (Germanos) the same day for repairs again. Then I contacted the support and they told me that the phone had to be taken for repairs 3 times, before they can replace it with a new one, meaning they cannot do anything about it. But, I decided that I won't leave the things like this and made some noise on their Facebook wall (HTC Bulgaria), described the problem and after 2 days they replaced my phone with a new one. Unfortunately (I am speaking about the Bulgarian customer service, not worldwide) until you make some noise and make things public, no one will take a step to resolve your problem properly. Hope this info helps :)
[One (M7) General] Bocko92:
Did HTC Bulgaria contact you or what ?

I don't want to send it third time to these retards in Poland. The support said the same thing to me. Mine's from Vivacom.. i'll try to write on the fb wall .. thanks.
[One (M7) General] xmas88:
Yes, after my post on their wall (and some comments on my message on the wall) HTC Bulgaria contacted me and Germanos, and I got a replacement the day after that :)
[One (M7) General] Bocko92:
Thanks mate, can you PM me what exactly you wrote?
[One (M7) General] positiveg:
What I did was buy a camera on eBay then I had it installed. the guy here dis a great job. the camera is much much better.

Pictures looks soo much better.
[One (M7) General] nitin_ko:
they will change your camera and calibrate it. focus issue will be resolved as well.
[One (M7) General] roadcarver1971:
I too had the purple tint when taking picture at low light. Luckily when I bought the camera from a local forum, the phone is still under warranty via the IME (Rogers Canada) until September 2014.

Took about 8 working days to get it fixed, in fact I just got it back this afternoon. The work log showed that the service center replaced:

1. Camera module

2. Replaced speaker

3. Replaced receiver

Repair code G117, G103, G103.1

The symptom code on the work log is referred to by the service center as A36.

The camera works great now when taking low light photos.

No issues with the physical part of the phone after getting it back from the service center - no scratches, marks etc.
[One (M7) General] jdarski:
The laws of the country of consumer's residence will apply in this case.
[One (M7) General] positiveg:
Hey if anyone wants theirs fixed and can't get it done let me know. PM me.
[One (M7) General] Bocko92:
Actually it's EU's laws. But whatever, i'm tired of sending my device to the service center.

Any of you guys got he OV sensor and don't have greenish tint when pointing at light from lamps / using flash to take photos?

I mean, if it's just my OV sensor faulty, i might send it 3d time. But im pretty sure the greenish color is HTC tweaking kernel for the camera to try and mask the existing problematic sensors. >.> Go figure.

A month without my phone and the result is pink tint in low light is replaced with green in artificial light. Nice. Go team htc.
[One (M7) General] gustav30:
I just replied to you in the other camera thread about the Omni sensor.
[One (M7) General] onefasttreopro:
I got the omni (ov4688) module personally in my phone and no green or weird colors now... Perfect pics now. Hope that helps.
[One (M7) General] Bocko92:
Can you test by shooting say a white wall under fluorescent light? Thanks.
[One (M7) General] onefasttreopro:
Will try to, don't really have florescent lighting around me in daily routine.
[One (M7) General] roadcarver1971:
I also have the OVA sensor as a replacement. I have one of those compact fluorescent spiral bulbs in our closet.

The white wall photo taken with the HTC One.
[One (M7) General] Bocko92:
Me neither, but a good old lamp will do just fine. The edges get a little green .. its not really noticable, but if u look for it..
[One (M7) General] frantic912:
guys, does htc one gold also got this purple tint issue..?
[One (M7) General] Bocko92:
It doesnt really matter the what color it is - the parts inside are the same. It's kinda of a hit and miss for my experience, but when i was looking for phone 90% had the purple in them, i got one without and with time it developed it.. so..:D

Maybe it's fixed in the newer units.
[One (M7) General] nitin_ko:
the issue comes up with time. I had a newer version of HTC One dual sim (august make) and never had the issue initially. but with time even my handset developed this issue more noticeably after the kitkat update.

last week i got the camera module replaced and the service guys were super fast to do the job in one hour.
[One (M7) General] frantic912:
even newer batch like january 2014..?
[One (M7) General] SpineSurgery:
Guys..... one question.

Are cameras in HTC ONE and HTC ONE DUAL SIM (model 802) the same?
[One (M7) General] crnkoj:
There seems to be some greenish tint in the left upper corner. I have it similar but more pronounced. Its the third one (second from warranty exchange), a brand new unit at the time i got it, so ill probably go and try getting another brand new one as a replacement...
[One (M7) General] Gustavo Campos:
Are you saying you sent for repair more than 2 times?

If so, for which assistance? Houston?

Guys, what do you think of not using case to avoid overheating of the device?
[One (M7) General] Bocko92:
Im confident that in an attempt to hide the purple tint on defective cameras they lowered the blue and red in the settings for RBG so on the new normally working cameras the green ( the 3d color in RBG ) is just dominant. I hope they fix it with an update.. because this is insane.
[One (M7) General] roadcarver1971:
The greenish tint appears to be predominant in shadowy areas. I don't find it too bothersome. So long as it doesn't get worse, I'd take this slight green tinge which is barely noticeable compared to the horrible purple mess.
[One (M7) General] Bocko92:
Indeed, me too, don't wanna wait 2 more weeks for a "possible" fix by the "masterminds" at Poland. I'll wait and see if HTC can get my phone replaced, otherwise ill stick with it / sell it. Since it's not changing depending on temperature / other factors and it's just in shadows and in every OV camera, i think it's just bad calibration rather than defect.
[One (M7) General] roadcarver1971:
Slightly off topic - I heard that M8 does not have the OIS due to the dual camera setup. It'll be using a digital image stabilization. Keep your M7 for now until something really compelling comes out :)
[One (M7) General] onefasttreopro:
Fyi for the technically advanced users....The M8 is using the "better" ov4688 module now (the replacements if you ever had an RMA through HTC on an M7), so whatever the features are of that module should technically be the same and from what I have read the ov4688 has OIS ...correct me if I'm wrong.
[One (M7) General] Bocko92:
Where did you read these news? Can i get a link?

So this means their next flagship will have green tints? I don't think so.
[One (M7) General] roadcarver1971:
I wonder if the OIS is disabled only during the Lytro mode?

I've seen a youtube review of the UFocus where it indicated that OIS is not available on the M8, and one from GSMArena.

http://www.gsmarena.com/htc_one_m8-review-1062p8.php

Page 8 sniipet:

"Unfortunately, the optical image stabilization that the original HTC One enjoyed was not compatible with the dual camera setup in the HTC One (M8). Hence the new cameraphone only relies on digital image stabilization. HTC however claims, it's as good as last year's OIS.

The new image stabilization is made possible thanks to the new generation of HTC image processing chip - dubbed HTC ImageChip 2. It caters not only to image stabilization, but also makes sure you get sharper images with less noise and better overall quality."
[One (M7) General] onefasttreopro:
http://www.androidheadlines.com/201...-breakdown-detailed-explanation-features.html
[One (M7) General] crnkoj:
Im not from the US, but Slovenia, so ive sent it to the local htc authorised repair center. First replacement got shipped from their UK repair center as a refurbished device, which had terrible build quality and ****ty pink/green camera, second one now was (at least so i have been told) a brand new device, with better build quality, but still certain bad build (speaker grill too high, sim tray protruding, camera lens sideways) and the green tint around with pink circle inside... as i havent had time since than, i didnt bring it back again, but i will once i use it a bit, hoping that i get another new device or even get my money back, as the EU law dictates. I have always brought the phone with SON, locked and stock software.
[One (M7) General] JMB2772:
I've gotten two "Certified Like New" phones from AT&T and both have been in worse shape than my current phone. The first had a camera defect, it looked like there were tiger stripes in pictures. Second was just purple tint again. Right now I've got my original phone, and I plan to go to an AT&T warranty/repair center to make absolute sure I'm getting a phone with no issue when I go there.
[One (M7) General] clemson77on:
I got my HTC One back last night from Houston. Camera is fixed! No more purple! I sent it off locked with stock 4.3, but S-Off. They returned it locked with the 4.3, not 4.4.2. It did come back S-On however. No biggie. I'm just glad it's fixed and I have my One back with the camera performing the way it should have to begin with.
[One (M7) General] Bocko92:
What sensor did they put in ? OV or Sharp?
[One (M7) General] clemson77on:
I'm not sure. Where can I find that information?
[One (M7) General] Bocko92:
With Explorer from Google Play.

Go to Root > sys > android_camera > sensor ( open as .txt )
[One (M7) General] clemson77on:
ov ov4688 4M
[One (M7) General] Bocko92:
Do you seem to get any greenish around the edges when shooting a picture of say a white wall under artificial light / with flashlight in darkness ?
[One (M7) General] clemson77on:
I took a few pictures of the white walls in my house in varying levels of lights don't see any green in any of the shots.
[One (M7) General] NxNW:
I always looked at it the other way around: when I take a picture of a white wall, I see a rounded *pinkish* area in the *center* .

Anyway it's never bothered me. Except maybe when I am taking pictures of a very uniform area. Which is.. never..
[One (M7) General] cyrusct82:
Bought my ONE last week and has arrived Monday this week the sensor is "st vd6869(1.0) cinesensor 2013-10-27". And S/N is "SH3BBW......". This morning I opened the camera app and I can see the purple spot in the middle.

P.S.

So there is no guarantee that if the device is made after a date it will not have the purple tint. I will wait for a couple of months and then I'll send it to SC.
[One (M7) General] eramit2010:
Hi i am from India.i bought my htc one (imported from UK) from ebay.

it has purple tint problem.

Is there any chance of getting repaired from HTC India?

Thanks.
[One (M7) General] nitin_ko:
they will charge you for the camera module.
[One (M7) General] eramit2010:
thanks for reply.

how much will it cost me?
[One (M7) General] cyrusct82:
I think that you should talk to them before (thought internet or by phone with HTC India) if you have an invoice or a receipt something that you can show to them that you are the owner. As I know the guarantee is international.
[One (M7) General] SpineSurgery:
Guys...

do you think HTC ONE camera is the same as HTC ONE DUAL SIM camera (model 802w)????

Regards
[One (M7) General] nokevin:
Where do we find the camera sensor info ?

Thanks
[One (M7) General] cyrusct82:
/sys/android camera/sensor
[One (M7) General] HC4Life:
The purple tint is really annoying me. For people already replace the camera module in home and not send it to a HTC Center to repair, where did u buy the camera module?
[One (M7) General] RUUMan:
I do not have this problem my phone is from april 2003 batch
[One (M7) General] clemson77on:
Did cell phones even have cameras in 2003?

Sorry, couldn't resist.
[One (M7) General] RUUMan:
Haha sorry it's type error . Yep it's 2013,,not 2003
[One (M7) General] veeny101:
has anyone tried this? http://www.gultek.eu/htc-spare-parts/camera-module/one-back.html
[One (M7) General] RUUMan:
u still need to pry open the phone and install that.

oh tedious task btw.:fingers-crossed:
[One (M7) General] veeny101:
Yeah that's why I'm hesitant.
[One (M7) General] onefasttreopro:
I'd still get it done by HTC for the fact of keeping your warranty intact and no risk of damaging your phone and having noticeable damage to edges etc.
[One (M7) General] ankanb:
So after reading the M8 reviews which uses the OV sensor (same as most of the replacements for our M7), I realize we loose OIS when we swap our cameras for the purple tint issue...
[One (M7) General] cyrusct82:
+1

I think that you are correct.

So if my tint is going to be like it is and not expanding I'm not gonna send it to service
[One (M7) General] Bocko92:
Yeap, not only we lose OIS but the white balance is ****ed as well.
[One (M7) General] te4o93:
also i have this purple problem, but when i use flash there is not
[One (M7) General] SpineSurgery:
Just short update on my case...

- I have HTC One Dual SIM (802w) with bad camera (no focus, pink color)

- Chinese model

- Bought in Vietnam

- I live in Croatia

- HTC Croatia refuse to service it (even if I pay)

- Today (after two weeks) I send them email with my IMEI, and they tell me they can REPLACE my device for free if it is not damaged or services somewhere else. They will send it to Poland, it seems Poland is regional HTC service country?

Anyway, my phone is S-OFF, unlocked bootloader...... Should I re-lock it prior to sending to service center? Is it even possible?

Thanks
[One (M7) General] iFalcon:
Has that been confirmed? Perhaps I missed it but don't recall anyone mentioning loosing OIS in any of the previous messages in this thread. A lot of people had the module replaced.
[One (M7) General] gffmac:
Sent my phone to O2 UK service center and it came back with exactly the same issue. Then got advised to go to an O2 store, but I cant show the issue in the daylight.
[One (M7) General] matekaneve:
You can show them by starting the camera app and put it down. The screen should be black when the camera is covered. If you have a faulty sensor, the screen should turn pinkish/purplish. Even if just for a few seconds it turns pink then black, it is faulty. Mine was the same. When got the phone back in August, had no issues. Then time passed and it developed this. First it appeared for a second when covered the camera then the screen went back to black. Now at the moment I cover it, turns pink. But am not bothered at all by this. I use flash anyway in low light condition and am not using the camera too often...
[One (M7) General] gffmac:
Just a warning to others I got my phone back with hboot 1.57 which will not s-off with firewater.
[One (M7) General] Skanob:
http://www.anandtech.com/show/7893/the-htc-one-m8-review/3

Based on that, the M8 doesn't have OIS and is using the MicroVision Camera.. Hhmm.. Kinda like a catch 22..
[One (M7) General] iFalcon:
I know the m8 doesn't have it. I'm just surprised no one in this thread has mentioned it yet considering how many had cameras replaced.
[One (M7) General] gustav30:
The OIS is a separate module than the sensor itself. Just because some people including myself got an Omni sensor replacement, ov4688, doesn't mean HTC too away our OIS at the same time. They said themselves last year they wanted to use more of the Omni sensors but there were supply issues so they used a lot of the ST electronics sensor last year. So that means they would have launched the M7 with OIS and the Omni sensor. HTC also said recentky there was no more room in the camera housing of the M8 for an OIS module.

I can be as jittery as ever with my M7 and can see OIS kick in with the Omni sensor.
[One (M7) General] iFalcon:
Thanks for confirming. I did not think OIS was part of the camera module. Anxiously waiting for mine from HTC.
[One (M7) General] Skanob:
Hhhmm.. Is there anyway that you could do a test? probably just the same as the one from anandtech..