yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Ardmanz:
It's annoying. I had a phone replaced because it had really bad blue and sometimes purple tints in low light pics.

The replacement was fine. I then upgraded to 4.3 (ARHD) with the newest firmware (3.22) and the problem has returned. I still have a nandroid of 4.2.2 so may downgrade.
[One (M7) General] SlimJ87D:
It'll remain, not sure why but it does.
[One (M7) General] Ardmanz:
Have you experienced the same issue then?
[One (M7) General] vcrp94:
Funny, i still think this is hardware related, while many people report that at ISO 100 it disappears mine still shows it, even with this trick mine was still pink unless the saturation was at -2 which turns pictures black and white.
[One (M7) General] mrrick:
It's deft hardware related, not software.. The setting adjustments you talk about might 'lessen' the haze, bit it ruins the picture.. They are bad/wrongly positioned sensors within the phone itself. Unfortunately

*s¡gned
[One (M7) General] mky4b11:
I think it's heat related. Seems that the red /purple gets worse when phone is running hot
[One (M7) General] ArmedandDangerous:
Mine is stone cold and it still happens. Since it didn't happen prior to the 4.2.2 update, it definitely isn't a hardware issue.
[One (M7) General] formula84:
Firmware related?
[One (M7) General] io53:
I'm fairly sure it is a software issue. I heard somewhere that every camera sensor does this (I think it as in a anandtech podcast) and it is then taken care if in software to make it look good. If this is true then HTC did a pretty bad job of mapping the sensors characteristics.
[One (M7) General] berceniqgil:
i havent received the 4.3 OTA update, well im hoping this really aint hardware problem.. hoping too that theyll fix it.
[One (M7) General] Ardmanz:
I didn't have it prior to 4.3 so at least in my case I believe it is also software related.
[One (M7) General] davebugyi:
Heat can cause magenta tint to image sensors - this happened also when my DSLR's sensor overheated a bit.

Anyways, I checked mine and seems normal, does not have any tinting - on 4.3 :?
[One (M7) General] mky4b11:
Mine didn't have it at first either. But developed over time.
[One (M7) General] SlimJ87D:
Yes. My camera was perfectly fine till I updated the firmware. Now it's stuck this way even going back and forth. I don't know if the driver for the camera gets broken or something... It sucks.
[One (M7) General] spawndk:
Just bought a HTC One Nordic today - it came with firmware 4.1.2 which is now updated to stock 4.2.2 - and I have had alot of purple tint on both firmwares especially on indoor shots - sigh

So much the camera is more or less useless.

---------- Post added at 06:02 PM ---------- Previous post was at 05:58 PM ----------

Just bought a HTC One Nordic today - it came with firmware 4.1.2 which is now updated to stock 4.2.2 - and I have had alot of purple tint on both firmwares especially on indoor shots - sigh

So much the camera is more or less useless.
[One (M7) General] godutch:
Return doa
[One (M7) General] MrFEr:
Okay, I've got your point. I'll send mine for camera replacement soon because I'm hoping for a normally working camera at Christmas.

One more thing: when I first noticed the purple thing (and I have the zebra stripes too) I used a plastic cover on the back of the phone. I think that was a mistake because the phone was unable to 'breathe' and the only way when the heat could go out was through the camera...

I won't use any cover again.
[One (M7) General] diverblue:
My girlfriend's HTC One is only a week old and has the issue.
[One (M7) General] ashouhdy:
this problem doesnt appear much if the phone is naked
[One (M7) General] Theshawty:
Wrong. At least for my phone.
[One (M7) General] Xerro-Five:
Yup same here. I don't use a case but my old phone and the replacement both developed the problem anyway.
[One (M7) General] ashouhdy:
with my phone camera built 19-6 if the purple appears i just exit the camera and reopen allow it to refocus and the purple is much much less

it only appears heavy when am playing randomly @ bedtime !! i dont know the relation !
[One (M7) General] MoshuXXL:
It's temperature related. Playing makes the phone hot and the camera module also and the tint worse.
[One (M7) General] Ivanovic:
Anyone had some experience with the German repair center? I have the purple tint even if ISO is set to 100. I cant take pictures like that and using flash isnt always the solution since certain scenes require no flash.
[One (M7) General] RuleOfSines:
Even when the phone is hot, and I have mine in a rubber case. I am extremely happy I decided to exchange mine, and hopeful that the issue won't return while I have it.
[One (M7) General] HiddenSanctum:
Agreed, I threw my phone in the freezer in an air tight bag for like 5 min and the tint is gone. Comes back again after the phone heats up.
[One (M7) General] rhong:
yes. you what we enjoy taking pictures with my 1 yr old baby. and i can say the pictures are nice...especially the burst shots..i need to capture the best possible shots.. :)
[One (M7) General] raysurrx7:
Before and after HTC repaired my phone. I really think they just opened it up and changed a lot the internals because for some reason my MAC address and Bluetooth address have changed. Anyways the camera sensor has been changed to st vd6869(1.0) cinesensor 2013-09-16

Same exact lighting conditions for both photos.
[One (M7) General] zkosn:
Camera Fixed after HTC Repair

I first tried a warranty exchange with TMobile. They sent me what appeared to be a brand new phone manufactured a day before mine in April. The warranty replacement had the purple tint problem right out of the box, although not nearly as bad as the one I already had.

I sent my warranty replacement into HTC Repair in Houston and the camera is fixed. No purple tint at all. Crossing fingers it holds.

The received the phone Wednesday and shipped Thursday, so it was a fast turnaround. I'd recommend this personally. I didn't have to explain the problem with the person at the repair number. I just said the purple tint camera problem and she knew what I was talking about.

The new sensor: st vd6869(1.0) cinesensor 2013-09-22

Now to decide whether to use my repaired HTC One or new Nexus 5. I'm leaning toward the Nexus at this point.
[One (M7) General] raysurrx7:
I'm trying to decide whether to sell my phone cause im afraid of the issue coming back or keep it and hope for the best.
[One (M7) General] MoshuXXL:
Hope for the best
[One (M7) General] Ph33zy:
How long did HTC take to repair your phone? Did they offer you a loaner?
[One (M7) General] raysurrx7:
They received it Wednesday last week and it was repaired by Friday the same week. It took 2-3 days to ship back to me. There was no loaner phone. I bought a prepaid galaxy for the time being then returned it when I got my HTC back.
[One (M7) General] Ph33zy:
awesome. Can you post details about how you went to get your repair authorized by HTC? Also, were you bootlocker unlocked, S-OFF, and/or rooted and did you bother to RUU back to stock before you sent in your phone? Was all your data intact when you got the repair back? Thanks.
[One (M7) General] raysurrx7:
I put the phone back to stock. I had boot loader unlocked and s-off. I first changed the flag back to *locked* then used the OEM ruu to return it to stock (puts the original recovery and s-on)
[One (M7) General] xcesivemastub8ah:
ummm... the RUU doesn't s-on the phone....:confused:
[One (M7) General] tstack77:
"I first changed the flag back to *locked*"...I'm assuming he meant the write flag too
[One (M7) General] xcesivemastub8ah:
Assume away. But that's not what he wrote:

He wrote he locked the bootloader to flash the ruu then the ruu did the rest. I'm just pointing out, for those that are trying to go back to completely stock, that just flashing OEM RUU Does not return the security back on.
[One (M7) General] raysurrx7:
Sorry, I don't remember the exact order I did it in, But I do know that I had to change the flag first to *locked*.

Then I think what I did was s-on then ran the RUU
[One (M7) General] ac3kill:
Sent mine in bootloader unlocked and s off came back same way just changed cid and ran stock ruu
[One (M7) General] xcesivemastub8ah:
I've done the same with other phones. But I've grown tired of trying to convince the paranoid masses that OEMs rarely care about those things. If anything it's carriers who will make such a big deal but only because they're just looking for any excuse not to help you. Unless your phone has obvious damage, water or otherwise, they'll just fix/replace and move on. Rooting your phone or flashing roms only breaks your software warranty. NOT your hardware warranty. Unless they can prove that you overclocked your phone into a small explosive device, they won't waste their time arguing.
[One (M7) General] MoshuXXL:
I hope your right, but I wouldn't bet on it. I know few people who had problems with Regenersis (the authorized service for some European countries) just because they asked on HTCDev to unlock bootloader.
[One (M7) General] Atrax_:
When the Phone is really warm it even happens on daylight for me :/
[One (M7) General] vari9:
It's the same with my phone as well?
[One (M7) General] yatindroid:
I don't get why Ultra pixel camera made for ? We have flash for low light conditions.
[One (M7) General] io53:
Good luck taking photos outside with the flash.
[One (M7) General] yatindroid:
Now I want at least 8 ultra pixel for outdoor photo so I can zoom them a bit
[One (M7) General] kancherlapraneeth:
Purple tint in photos taken using one of my HTC One. Both photos are taken at same time using Two HTC Ones ( Sprint model ) running Android 4.3 Jelly Bean. One does not show purple tint and other shows it.
[One (M7) General] rainierzam:
I think this is a firmware problem, before I s-offed, i had no purple / red tint problem. Now that I've updated to the latest firmware, there are a lot red everywhere. LOL. Hope this would be fixed in the next firmware.
[One (M7) General] dragonesdenano:
I have this... Ghost pic

And this
[One (M7) General] drakexpl:
I'm getting outta this phone, it's embarrasing that HTC mark has so many quality issues with this device. I love SENSE but I can't afford so many failures.

Desire - touch problems

Desire HD - GPS contact issues

Sensaton - wifi antena issue

ONE - tint issue

HTC, what's wrong with you. :/
[One (M7) General] Theshawty:
Don't let the door hit you on your way out.
[One (M7) General] exocetdj:
please let the door knock you out on the way out ;)
[One (M7) General] drakexpl:
That's it? Or you both have something else on your mind?
[One (M7) General] ac3kill:
Quit *****ing and get it fixed HTC will fix it for free . I have a perfect htc one with perfect camera now use to have purple crap but I was persistent on getting this phone fixed because I love it took me 3 trys to repair which is crap abd a month of it being gone but was it worth it

He'll yes !

Best phone best camera so what it doesn't focus when you zoom its 4mp you should of known that before buying

Any other photo and macro are awesome and turn the flash on and it gets even better.

Even with my fixed phone I've only took low light photos with out flash when my battery was low and couldn't use it .

Its like driving a car with headlights at night and having them off . Do you drive at night without your headlights on ? If you do then maybe this phone isn't for you .
[One (M7) General] xcesivemastub8ah:
I paid $20 to ship it to them insured. On top of the $650+tx/shipping I paid when I bought it. Not exactly "free" but they did fix it, I'll give you that....
[One (M7) General] sonnyt:
Blue to purple to pink

This is very frustrating. I got my phone back in June this year and love everything about it and hate having to return it for repair, is it really possible for somebody to put some effort in and fix this, via software?

It does seem to work perfectly when it is cold, but it also seem to work perfectly when hot (some day) too. Some nights, no matter how cold the phone is, pink and blue and purple shows up.

Anyone at HTC ever investigate this and give us a definite answer?
[One (M7) General] Theshawty:
$650? I envy you. My One cost roughly $970.
[One (M7) General] r8zer:
Sent mine in, has gone to Regenersis in UK.

Hope they don't kick up a fuss, although everything is back to stock.

I had same purple blue hue, lets hope problem will be solved, as I like my One reminded me of my nexus one.

#fingers Crossed.
[One (M7) General] Theshawty:
With Regenersis, you can be glad if you even get a partially working phone. They're straight up idiots.

Also, didn't Regenersis (Anovo) go bankrupt?
[One (M7) General] r8zer:
Well that feels me with confidants, well if they ruin my phone I will be demanding a brand new phone.

I have before photo's and will take them after also UV marked my phone so will see.
[One (M7) General] Theshawty:
Sorry mate, didn't want to but these guys are incompetent and crooked. It's awesome that you took before-photos though.
[One (M7) General] r8zer:
Well I will play the game and wait and see what i get back, and see if they try it on.

I will post back when my device returns. with photos of quality of workman ship.
[One (M7) General] MoshuXXL:
I've struggled with the purple/pink tint for few months before giving up and sending it to service (Regenersis) this monday (18.11.2013) afternoon. I'm from Romania and the service is done in Poland. I was expecting to take more than a week but today (Friday 22.11.2013) I've checked the repair status and to my surprise it said repaired. So after 4 days I have the phone back and it's repaired. No more tint and as a bonus no more gaps. Happy customer here.

My new camera module is: st vd6869(1.0) cinesensor 2013-10-16.
[One (M7) General] xcesivemastub8ah:
I'll walk around with a pager before paying a grand for a phone.
[One (M7) General] Theshawty:
Welcome to Sweden lol.
[One (M7) General] jargalus:
as far as i can see there is plenty of light there so there shouldnt be any pink around. is this point and shoot or you left the phones to "warm" up first?
[One (M7) General] coc014:
Hi, i think too that this issue is related with the heat , yesterday evening i was on internet (3g), i started the camera app and it was purple (and the phone was warm). Now i plugged it on my pc this morning, i started the camera, put the phone on a table and it was black, no purple ! it's very strange :confused:
[One (M7) General] Alaadragonfire:
Yes it's a heat problem indeed, I tried and put my phone into the fridge to cool it down for about a minute then got it out and there was no purple at all only black until the phone got warm again , so I actually doubt that HTC can fix this issue with a software update because it's a hardware problem unfortunately:(
[One (M7) General] Dynomutt:
Yeah I can confirm too that the problem defo gets worse when the phone heats up, had the phone 2 months now love it but hate this issue, might contact HTC to see what they have to say now that the update to 4.3 didn't fix it
[One (M7) General] Dynomutt:
heres an interesting video from my one

dont know what to make of it really, think i'll send for repair

https://www.btcloud.bt.com/?shareObject=ecf4a1b8-f209-b58b-1413-8638a02ac9d3
[One (M7) General] Monk4Life:
I glanced through and didn't see anyone mention this but does this same purple issue occur if you switch to a cyanogenmod rom? I know people tried a different camera with sense but what about not being on sense at all, does it still occur?

I think this would really let you know if its hardware or software based. If it hardware issue then it will still occur on CM.
[One (M7) General] drewsumboy:
Yes

Yes still occur on CM
[One (M7) General] spoon_ek9:
i am on viper 3.1rc, with 3.62.401 firmware, ton of purple tint, almost unuseable at night and/or require editing on the in camera white bal change.

i tried different firmware with the same rom, the least purple would be 3.22.1540.1, and my sensor is st vd6869(1.0) cinesensor 2013-4-25

hope it help.
[One (M7) General] androidindian:
guys clearly it is a camera component issue.

got my cam replaced .. htc took 24 hours, and boom its all good now.. tested it thoroughly for a week now, in heat.. and everything, flawless!
[One (M7) General] nukeman239:
There isn't much I can do. I got it off AT&T from the US. So no warranty here. I guess I shall have to put up with it.
[One (M7) General] naknak818:
I don't know if this applies worldwide but I purchased my phone in Thailand, and hTC Thailand has been replacing faulty cameras for over a month now. The whole process takes about a week. The purple tint has gone away completely after the repair.
[One (M7) General] MoshuXXL:
Those of you who had the camera module repaired have seen any pink spot in low light and white background? Mine has it.
[One (M7) General] Yorda30:
Not mine, for as far as I can see. Just got it back today, phew, finally!
[One (M7) General] Ivanovic:
How do you guys check the camera module version?
[One (M7) General] FitAmp:
It's weird, my camera got replaced with a October 26th sensor and sometimes I have the pink spot and sometimes I don't. It can be completely random. Heat doesn't not trigger this in my case, sometimes it has to do with lighting. My main issue was the purple/pink tint, and I'm just glad that's fixed. If the spot gets worse I will definitely send it in again.
[One (M7) General] yatindroid:
Why zoe has sound ?
[One (M7) General] MoshuXXL:
Always had
[One (M7) General] r8zer:
After 2 days in service my phone is on its way back to me.

Lets see how good they have done the job.
[One (M7) General] ac3kill:
That don't matter mine was from att still has a 1 year warranty
[One (M7) General] ExTREmE99:
Did you guys return the phone to S-ON and factory firmware before contacting and sending your phone into HTC?
[One (M7) General] MoshuXXL:
It would be wise to return to stock before sending it to service.
[One (M7) General] FitAmp:
I did yes. It's a good practice to do so. It *may* not be needed. But better safe than sorry.
[One (M7) General] Dark Jedi:
If you don't they can deny warranty and charge you for the fix. My issue is I bhave a Verizon version and we just got a .15 update and people had said the unlock program doesn't work yet on it. I have older firmware and will they update the phone to the latest firmware or leave it alone?
[One (M7) General] nukeman239:
Extremely happy to report that the 4.4 GPe almost but fixes the purple tint. In other words, it is much better now.
[One (M7) General] pispuso:
It didn't for me, at all. Same as before. It's all black at the beginning, but slowly turns pink after a few seconds. Same as 4.3 Google Edition, same as 4.3 Sense... and I can't send the phone overseas to repair, it will cost more than I already paid for it... guess I'll have to leave with this ****ty camera for now.
[One (M7) General] nukeman239:
It seems a lot better to me in low light. Definitely an improvement over 4.3
[One (M7) General] smudgelab:
I've been one of the biggest cheerleaders for this phone and HTC in general but mine's been getting progressively worse (tint wise) over the last few weeks in low light situations. Last night, my son and I compared screens when taking pictures and the difference was immediately apparent. His is only a few weeks newer than mine so I'll be interested to see how his fares in the coming weeks but the camera isn't that important to him. Mine is now booked for collection and camera replacement, pictures taken on my DSLR of it's immaculate condition pre sending and told the guy on chat that everything else works perfectly so no liquid damage either. Hope this route fixes things as I LOVE this phone otherwise...:good:
[One (M7) General] Atrax_:
Tint got even worse with the latest firmware 3.*.*.*
[One (M7) General] biffsmash:
I noticed a really bad purple tint and little squares all over the screen, but after the update with the 4.3 sense 5.5, stock, when you cover the lense, the purple comes up first, then fades to black. It's perfectly acceptable to me.
[One (M7) General] Atr1x:
Got my phone replaced multiple times. Although the replacements did not have pink tint they all had the pink spot problem.
[One (M7) General] Da_Kingswood:
It's still there after 4.3 OTA update...

I completed the 4.3 OTA update this morning, at first I thought the problem was fixed but by the afternoon I realised the problem is still there.

See attached screenshots placing the phone on my leg.

#1 (slightly warm)

#2 (much warmer - after 20mins use on the train)

Looks like I will be sending it back after all :(
[One (M7) General] zirra:
Would it be possible that the fix is related to updating to the latest firmware?
[One (M7) General] Ciebiada:
No. It is hardware and everyone that has it, had it from the start, yet didn't realize it. Also the prime factor, heat, is quite tricky, because some firmwares may heat your phone more or less, so you would assume it is software related, but it is not.

I have just received mine from the repair and it is great, a shame I didn't do it earlier, but was speculating on threads like this one.

Advice to everyone: send it in, and don't think twice,
[One (M7) General] Ivanovic:
Send mine on 18/11, got it back on Saturday 23/11 fixed. No more purple tint :)

Btw how do I check the sensor version?
[One (M7) General] iisshaun:
Wow, so are people still getting this problem? Or are you all sending in older phones? Seems odd that they've managed to find the problem but are still selling borked phones. Seems everyone who is sending theirs in are getting them back perfect, a friend of mine sent theirs in (I'm in New Zealand) and got back a new phone with the same problem. My One will be here in a day, *fingers crossed* I don't get this problem.
[One (M7) General] Maxlp:
Did you received new One, or did they just replace faulty camera?
[One (M7) General] combat goofwing:
mines on they way back to me ,im in the UK, sent it 22/11/13 they got it Monday 25/11/13, dispatched back to me today , they say they have replaced the camera

shall see how it is when it arrives
[One (M7) General] xineis:
Well, I think I'll also send mine for repair given that each one that has been repaired is perfect now. How do I proceed?
[One (M7) General] subinjosepht:
Replaced camera yesterday..... Super fast service by HTC... Took only 3 hours.... Its perfect now...
[One (M7) General] zirra:
Would HTC honor my warranty even if I don't have a proof of purchase? I bought it used off of craigslist.
[One (M7) General] MoshuXXL:
They asked for my invoice and warranty certificate.
[One (M7) General] Da_Kingswood:
Yeah mate, I picked this one up when the 64gb arrived in store with the problem only developing now. Though I brought an unbranded model and will have to send to the service centre direct. Fingers crossed for a smooth quick transaction. Sent an email last night to get the ball rolling.
[One (M7) General] r8zer:
well, got my phone back and all i can say is camera fixed but they F***ed the phone.

Well done HTC and Regenersis - volume buttom, useless and whole side of phone volume side all lifting looks like they destroyed the clips that hold it in.

Really you think this is acceptable.

I have fight on my hands now I think - I have demanded a new phone- lets see what happens.
[One (M7) General] combat goofwing:
Oh no that's where mine was repaired I hope it comes back ok
[One (M7) General] smudgelab:
... and exactly where mine is being up by the courier to be delivered to tomorrow :(. As mentioned previously, lots of pre

"collection" pictures have been taken :good:
[One (M7) General] Theshawty:
Hate to say I told you so, but.. :/

Regenersis are a bunch of good for nothing halfwits.
[One (M7) General] pispuso:
My photos are fine as long as I take them the very first seconds the camera opens. In that moment, everything looks fine. Colours are ok, no pink at all, full black if I put the phone on a table. I guess is the best I have.
[One (M7) General] Fidelcastrol:
Weirdest thing is that even though you get purple pictures, switching to video mode records just fine !

At least it what I've seen yesterday.