yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Osama Zabin:
Anybody noticed increase in purple tint with ported sense 6 ROMs?

I got a replacement for my phone 4 months ago, and tint was much better with new phone but not completely fixed.
[One (M7) General] jksingh:
I was going to send my HTC ONE to HTC for repair, but I decided to call T-Mobile instead and they sent me a refurbished one that was manufactured in January of this year. It has the newer ov sensor and the body is perfect, but one thing I noticed was the screen wasn't as white as the old one. I can only tell when I place them next to each other. Should I go through the risk of sending it back and maybe getting a worse one, or should I send my old one to HTC to fix and hope that they replace the body. I know one person said they got their body replaced, but how common is it? My body on the old one has gaps and the volume rocker is really loose.
[One (M7) General] Osama Zabin:
I've got my replacement on January, and yes, the Screen is slightly yellow, I can tell without putting both phones beside each other,

Anyways, it took me only few days to get used to the new yellow screen.
[One (M7) General] Atrax_:
So i can call my Contract service (dont know the english word for it sorry) and i get a new one?
[One (M7) General] Osama Zabin:
It's not guaranteed that you will get totally new ONE, sometimes they can fix the camera,then no need for replacement.
[One (M7) General] jksingh:
Yea, I'm just gonna keep mine. The screen isn't as noticeable anymore.
[One (M7) General] butthurtlocker:
To send your HTC One in for whatever reason, do you need to have the receipt? For instance I bought y One second hand on craigslist and have since rooted and put IC 2.2 on it. But still have the purple camera issue. So is it as simple as contacting HTC, telling them my camera is purple and they'll accept that?

---------- Post added at 04:02 PM ---------- Previous post was at 04:00 PM ----------

Yeah, i've tried all the sense 6 roms and under low light the screen when using camera goes completely purple, its ridiculous
[One (M7) General] vodeblog:
I'm sure this is hardware issue. I have sent my One back for repair. After several months of repair, it is now still good without any issue. I believe HTC got the idea how to fix it. You may send back to factory for fix.
[One (M7) General] Osama Zabin:
Seems sense 6 is generating more heat than sense 5.5

Purple tint and higher temperatures are directly related.
[One (M7) General] thiagodm:
I am not a pro on opening phone, but not a totally new on this. Is there any suggestions on the best way to open it? I brought the camera module.

Thank You!
[One (M7) General] entaled:
I have not tried, but there are a couple guides over here that could be helpful starting points:

http://www.ifixit.com/Device/HTC_One
[One (M7) General] zerogun:
Yeah, use the iFixit teardown as a guide.

Two things of note:

1) use a heat gun to loosen the glue on display. Use the lowest setting and keep it far away from the phone. Only get closer if the screen is being stubborn.

2) It is IMPOSSIBLE to get the display out without ruining the bezel. I have done two, and will probably never do another one. Each time, I have to buy a new housing. You can find that here:

http://www.etradesupply.com/htc-one-housing-cover-21746.html

So, when you get down to it, it's pretty much a $75 fix. You have to pay for a camera and a housing unit. I would only recommend doing this if the tint is absolutely driving you crazy.
[One (M7) General] thiagodm:
Could you please share how was the steps to fix it?
[One (M7) General] Deadmau.5:
And why not do you send it to HTC warranty ? HTC at least in European Union offers 2 year warranty and the phone was launched 1 year ago. Be careful if you try to do it yourselves your warranty is gonna be gone...

And HTC offers worldwide imei warranty based on fabrication date if you don't have invoice or ticket... so be careful.
[One (M7) General] thiagodm:
The shipping from Brazil is something like 75$, plus to time to get it fixed and the 2 months for the delivery time(here is very slow). I don't think it worth it.
[One (M7) General] gffmac:
Phone currently @ HTC repair centre. Hope it comes back in one day i.e. tomorrow the 25th. Dying to see what they've done.

Status:

In Repair

Received04/23/2014

Status: Device Packing
[One (M7) General] Mathman85:
So I finally got fed up and contacted HTC about the issue with mine. As expected, they want me to send it in. So I have a question for the people who went through this: did you unroot/re-lock/S-On?

I'm willing to RUU back to complete stock if I have to, but it'd be nice to hear that I don't have to...
[One (M7) General] Osama Zabin:
I sent it to warranty, rooted,, custom ROM, s off, and with red warning. I was just lazy to bring it back to stock ?

I got it replaced in 4 days, and they didn't even tell me anything.

I'm in middle east, and better to check with anybody from your country.
[One (M7) General] gffmac:
I returned mine totally to stock which wasn't too hard, expecting it back on Monday. Its not worth risking leaving it messed with.
[One (M7) General] Qube-au:
I had the same issue. I'm on Optus Australia. With certain handsets they have an advance replacement program.

I went back to stock and unrooted and flashed with a stock RUU.

They swapped my 9 month old HTC One handset with a new one (I suspect a refurbished unit). I have the new OV camera sensor so all good now. :D
[One (M7) General] McGiver93:
Have you bought the camera from etradesupply.com?

Have you replaced it? can you tell me if you fixed the problem?

I have the microphone broken so I'm going to open my HTC and replace it and meanwhile it's open I could replace the camera if it fixes the problem.
[One (M7) General] thiagodm:
I'm still waiting for the module to arrive

Module:

http://www.ebay.com/itm/171166536403?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

Tools:

http://www.ebay.com/itm/350769854541?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
[One (M7) General] McGiver93:
Ok, Please when you have done can you please send me a PM?
[One (M7) General] SpineSurgery:
Question for you and others?

What is the best was to turn phone COMPLETELY TO STOCK?

I am S-OFF, unlocked bootloeader via HTCDEV, and with super user...

I need to send my phone for repair
[One (M7) General] gffmac:
I leaned heavily on this guide http://xdaforums.com/showthread.php?t=2358738 just go through it but adapt it to your needs and think and plan everything out before you proceed.
[One (M7) General] Mathman85:
So as an update, I was given three options by HTC:

Send in to have the phone repaired.

--This option is free and they didn't say anything about checking for root or damage, since they're just opening it and replacing the module. Downside is 7-10 day turnaround.

Send in the phone for replacement.

--This option costs $19 for expedited shipping, and they will charge extra for damage to the phone since they're sending you an exchange. They explicitly mentioned checking for root access here. Turnaround is a few days.

Have a new phone sent to me and send mine back.

--This option costs $29 and they put a $600 hold on your account in case you don't return your phone. If you return your phone with damage, they charge you for the cost to repair the damage. No downtime, though.

I can't do downtime (I have no other phones that will work on my carrier, and it'd be costly to procure one), so I'm going to do option 3. Does mean I have to restore to stock, though... but at least it'll be a brand new (in the sense of there won't be any blemishes or flaws; the device itself may be a refurb) phone. I accept I'll probably have to pay something for the one blemish on the device, but I've always hated looking at it anyway.

Update: The one they're sending me is HT36. I'm skeptical, now, since I know the issue wasn't completely resolved until later, but I'll check the camera module to see which one it has and I'm going to test the **** out of it before sending mine back in.
[One (M7) General] Candy_girl2008:
Hi everyone,like Mathman85 said,my HTC One have the same camera problem so i call to the HTC and they give me only 2 options ( 1 & 2)....So i chose 1 ( send the fone to repair ) and just got my fone back yesterday (10 day to get it back).I have 3 thing want to say:

1.I dropped my fone a few time so my fone had a lot of scratch on top and bottom of the fone but it gone :)

2.The camera now fixed,no more pink,purple or red when i take pic at night or low light.I dont what they did (fixed hardware or exchange new one ) but im happy with the camera now :)

3.Last thing make me so happy is the speakers,i know the One have the amazing speaker but my One have the bottom spearker is louder than the top.But after the repair it loud the same,so now my One is LOUDER than before a lot...I think 60-70% volume now is 100% before :)

SO far i happy with my One right now and have no problem with it.I'll never update my fone again because my waranty end next month & i dont want to see the camera have the pink,purpble or red...So i want to everyone know how my One is after the repair and hope this will help everyone too :)
[One (M7) General] HC4Life:
I send mine unlocked and s-off on 7th April for repair and arrived today. They fixed the purple issue on camera and it still unlocked and s-off.

Good service! :D
[One (M7) General] Mathman85:
Yeah, if you bought it more than 6 months ago, they don't want to replace it under the third option. I laid into them about my history with HTC and how I waited explicitly because they claimed a firmware fix was coming.

As expected, the replacement still has the f-ing issue. They wanted me to return my original phone and then do ANOTHER replacement... I said it was unacceptable that they expect me to set up another phone just to set up another phone shortly after. They escalated the issue and I should be receiving a call about it. Ridiculous.
[One (M7) General] dainese01:
Update, I sent mine in, bought it second hand with warranty. About a year remaining. Have been told that they gave deemed it faulty and a replacement is being organised.
[One (M7) General] WeegeeNumbuh1:
I've been dealing with the purple camera issue for months now (probably due to Snapchat :silly:), and my screen somehow managed to get a hairline crack from falling onto soft carpet recently (really, I had no clue that was even possible), so I decided to send my phone into the repair facility in Texas. The same day HTC received my device, they emailed me a 300 USD quote stating that along with the screen+housing replacement, they needed to replace my main board (← wat). So I guess I'll need to haggle them very soon about getting the main board replacement removed, because honestly, I could just spend that $300 on a new phone, and plus, from what I've seen, you don't need to replace that major of a part just for a malfunctioning camera and damaged screen.

I'll either update this post or quote it later on about what happens next.
[One (M7) General] cyrusct82:
If you read some posts back in this thread or in the other one in Q&A thread you will find that they change the mainboard in some cases of purple tint. So you must know that the camera issue and the mainboard is their fault not yours and they must charge you only with the display this if you have it still under warranty.
[One (M7) General] Htein:
Sent mine in on April 18, free UPS shipping. Arrived at repair center on the 22nd. 1 day repair turnaround, sent back to me on the 23rd, arrived on 28th. Total time without phone 10 days, not too bad.

Sensor is now OV model, I didn't check before I sent it in, I assume it was the defective model since I bought my one back in Jul 2013 timeframe. I definitely notice that the sensor is louder when focusing.

They also replaced the body of the phone. Looks to be in pristine shape than one I sent in and has a brand new imei sticker attached. I also had gap issue between the glass and body, it is a perfect single piece now. Probably why the warranty return directions specifically said do not include SIM card and tray. Not sure what else they replace. The screen is the same however, same single dead pixel and wear as before.

All in all very happy with the service.

Edit: got a follow up call from HTC to make sure everything was working right. She told me that they did replace the top board? (in guessing to address the gap), the main board, sensor, and battery cover (casing).
[One (M7) General] austria89:
got a new replacement for my first One in December (had a couple of problems for which I sent it in 3 times), the replacement sadly hat die purple/red tint problems (and additionally dropped calls frequently). I've waited some time if some updates would fix these problems - since they didn't and the drop-call issue got worse I sent it in 2 weeks ago.

Came back this week, got the new sensor (ov) and the problem is gone. Also no dropped calls so far, hope it stays like this.

Only drawback is - I had to set it back to stock & S-ON, after it came back from repair Android 4.4.2 with hboot 1.57 was installed - so no root/S-OFF at the moment :/ (don't want to go through htcdev)
[One (M7) General] gffmac:
I unlocked with the unlock code I had previously received from HTC and re soffed. All went fine. Also I was in 1.57.
[One (M7) General] cleavethegreat:
I bought my AT&T One from someone on Craiglist back in December and started having the purple tint issue a month or two ago. I had it rooted and running a stock ROM but couldn't get S-Off so it was still shwing tampered and unlocked. Took it to an AT&T device service center and told them about the camera issue. They didn't ask any questions, didn't check for root or an unlocked bootlaoder and gave me a pristine looking refurb unit on the spot. They also didn't ask if I was the original owner or anything like that, they just check the IMEI to make sure it is still covered under warranty. So just a heads up for anyone on AT&T, if there is a device service center close to you, try that before going through HTC. Of course, I may have just gotten lucky and YMMV.

A couple questions about the new sensor:

Has anyone with the OV sensor experienced the red tint issue returning? I'm just wondering if I should expect to see it again in a few months.

Also, I read a few threads on various forums stating that Zoe could have contributed to the issue because it causes the sensor to stay open longer and get too hot. Can anyone substantiate this? If so, have you switched to using something besides the stock HTC camera app? I want to do everything possible to make sure this issue doesn't come back.
[One (M7) General] ooemir:
:/ :/ :/ çok garip işler gençler
[One (M7) General] dainese01:
Well, I've received an update and that is my seller will now credit me instead of replacing my unit still under warranty. There are none in stock for them to replace. So not much help to anyone. But the fact that if you're under warranty that is good news.

Overall, I think it's very poor of HTC. I want to support and back them and they are really lucky they haven't copped more public attention for such a fault. It's a bit poor...

Good luck everyone!
[One (M7) General] Mathman85:
I've never used Zoe and the problem persists. It's also present with the Google camera app. The problem is hardware, it's as simple as that.
[One (M7) General] cleavethegreat:
Good to know. Thanks.
[One (M7) General] yatindroid:
Camera module replaced now works fine

Given at TVSE service center Jaipur repaired in 1 day

New sensor ov4688 previous cinestar
[One (M7) General] omaramiromo:
hmm, nothing was fixed. it is all hardware related
[One (M7) General] b99721:
Nice!

How was the experience? And did they seal the phone properly? Loose volume rocker or increased gaps on front speaker grills or anything like that?
[One (M7) General] yatindroid:
yes they sealed it well

I can't difference now and before

I suggest them to don't make camera screw much tight because it cause a blue patch on screen on camera position so they cared of that

No single scratch

Screen protector intact

You don't know Rooting You don't know Android

I don't ask for donations but only want hit Thanks button
[One (M7) General] b99721:
Good to hear that!

One question if you are aware of it - gap in volume rocker can't be repaired and the entire back body has to replaced? Or its a pasting mistake - improper seal between the screen and the white band where the volume rocker is? It appears to me its the latter.
[One (M7) General] yatindroid:
volume rocker movement is little in front back direction not in volume up & low direction

You don't know Rooting You don't know Android

I don't ask for donations but only want hit Thanks button
[One (M7) General] dvsk69:
Finally got my phone back after camera replacement. Now the camera is pitch black in dark as its supposed to be. No more purple tint issues.

They also replaced my back cover and the battery, though I didn't tell them about it. Nice gesture.

Fit and finish are perfect and no loose fittings.
[One (M7) General] b99721:
Great! :)

Which city was this? How much time did it take them to return the phone? And why were the back cover and battery replaced?
[One (M7) General] dvsk69:
It's in Bangalore. They returned the phone in one business day.

Back cover had some scratches and they said that the battery is usually replaced when they open the phone. Not sure how authentic it is but they did replace it.
[One (M7) General] b99721:
That is quick! From what I can make out, they probably screwed up the back cover and battery somehow (glue leak maybe...), and replaced these for free to cover up their tracks - saying so as both will cost money, and I have not read anyone else reporting that their phone's back cover and battery were replaced in India for free!
[One (M7) General] dvsk69:
LoL could be a possible explanation :)
[One (M7) General] rao.vinay:
Got camera replaced without a hassle

After reading all the bad reviews about the customer-service in Pune-India, I was extra careful.

But it turned out to be a pleasure - the folks were ever so kind, they acknowledged the issue immediately and offered to replace the camera. I even got it back within the SLA, and it works great now!!

My warranty is about to expire in a month, so got it done - no charges.
[One (M7) General] wickity:
what if say..the phone is out of warranty.. how much would it cost to have the camera module replaced?
[One (M7) General] Mathman85:
Second replacement had a camera dated 9/11/2013 and works great. Ran antutu stability and used the hell out of the phone to heat it up while walking around an unlit basement and taking pictures and I couldn't get any purple images.

Looking at this suggests to me that the issue was resolved in mid-August. Of the clean datapoints, 270 of 307 cinesensors manufactured before 8/18/2013 had the problem (88%), whereas 0 of 11 after 8/18/2013 had the problem (small sample size after that point is probably because if you didn't have the problem, you didn't seek out that survey).

My original HTC One:

Replacement:
[One (M7) General] ericiidx:
I received my One (M7) back from the Houston, TX location today. I mailed it in last Thursday from central FL, it arrived Monday, and was back on its way to me via Next Day Air this Thursday. Just arrived today (Friday) and works very well. I was without a phone for 8 days. Contains camera sensor "ov ov4688 4M" with no date. Passes the flat surface test, and works great in low light. Haven't tested it a whole lot, but I did notice that I'd get a noticeable green hue on white walls if being illuminated by my LCD light bulbs. Otherwise, colors seemed true and not a hint of purple tint.

There are a few new light imperfections -- very light 1" surface scratch on the screen, light .75" scratch along the polycarbonate side, volume rocker/screen now has a tiny bulge (likely from being pried open.) Even as someone who has babied the phone since day one (it never even rests on a non-padded surface) I find all of these to be negligible. Just a warning to those thinking of sending their phone in for repair -- realize that they will be opening the phone up by hand, and that could very well lead to some permanent signs of it.

There was a one day delay due to a warranty issue; I renewed my contract with AT&T on June 15th 2013 and got a brand new One, which was exchanged with an AT&T device service center that December in an attempt to fix the purple tint (it didn't.) This exchanged phone had a HT34xxxx serial number, whereas my June 2013-bought model was HT35xxxx, so I'm assuming AT&T gave me a One that was refurbished and over a year old, thus being out of warranty. The phone was completely stock and definitely free of physical/water damage, so I knew that wasn't the case.

The rep didn't even need to hear this, waived the out-of-warranty fee, and pushed the phone through to repair. I'm not sure if this was out of goodwill, or simply because they recognize how big a problem the ST sensors were giving people, and are repairing them out of warranty. YMMV if out of warranty. Definitely ask customer service about that before sending yours in.

All in all, I'm very satisfied with the camera now, and I was already extremely satisfied with the phone.
[One (M7) General] WeegeeNumbuh1:
So I got my phone back on May 8th from the Texas repair facility and it came back the way I expected (unlocked bootloader, woot!) and everything works flawlessly (except for the fact that Firewater and Rumrunner wasn't able to S-OFF). Sadly my out of warranty repair wasn't waived so my wallet ended up being $300 lighter, but it was kinda worth it since I finally have a usable camera and a non-scratched housing.
[One (M7) General] Theshawty:
Got my One back today for the second time and this time the camera is completely fixed! Runs an OmniVision ov4688 sensor and shows no sign of tint whatsoever.

Life is good.
[One (M7) General] yatindroid:
I heard that

If beats audio logo erased or had dents & if they have spare they changed it

sent from HTC One
[One (M7) General] b99721:
One of my friend's One was repaired for camera but turned up with a loose volume key. The service center said they can change the housing (as vol key is attached to it) but it will take at least two weeks for part to arrive. Really, two weeks!?!
[One (M7) General] Osama Zabin:
Yes it might take two weeks, especially if they are sending to another city/country to get it fixed.

I've just visited the service center at my country and they told me it might take 10 to 14 days.

First replacement took them 4 days, but now they are sending items to Dubai for fix, seems no more phone replacements ?
[One (M7) General] aaki_rocker:
i was thinking about getting this replacement part for my one !

http://www.ebay.com/itm/For-HTC-One...e_Replacement_Parts_Tools&hash=item258bf1e84f

so my question is : does the purple tint issue get fixed permanently by the camera unit replacement or is it bound to occur again even after replacing the camera module ?

thanks. :)
[One (M7) General] yatindroid:
why not HTC service center replacement ?

Mostly new replacement fixes issue but there are still chances to reappear

HTC use machine for fitting screen back again at home or local service guy might provide same service

sent from HTC One
[One (M7) General] aaki_rocker:
how much do they charge for camera replacement in htc service center.

mine is rooted, s-off'ed and bootloader unlocked though :D
[One (M7) General] yatindroid:
approx 4500-5000

exact price i can tell you on monday i'm going for replace my phone battery
[One (M7) General] aaki_rocker:
oooh !

thats costly :eek:

through ebay the whole process will cost me about 1700-2000 !
[One (M7) General] yatindroid:
good for you but i cant trust seller from hong kong Once i purchased Tempered Glass for htc one not got till lost 500 rupees and even don't know how that purchase not shown in my eBay purchase list so i cant ask eBay for refund
[One (M7) General] aaki_rocker:
ohh !

sorry to hear that..

i have bought many things from china and hongkong.

everything has arrived on time and in one piece.