[T-Mobile Samsung Galaxy Note 3] Negri Electronics:
Very sorry to hear you feel this way of our company. I want to post a reply to you, that hopefully all will read.

Let me first tell you that our intention is not to delay these. If you don't want to wait, and want to cancel, please do so. Honestly. As the owner of this company I do not want ANYONE unhappy. So if waiting for your pre-order is causing you to be unhappy, please cancel the order. We do not wish to keep your order if you are unhappy keeping it with us. That is the honest truth.

I do not have time to explain the logistics of the T-Mobile Note 3, but stock is not plentiful. We do not manufacture, nor distributed stock to dealers - that is T-Mobile's job. We are given a estimated ship date by our suppliers (6 T-Mobile suppliers). We do not have to share this with you and in are in no way required to - but we do. Even when we are accurate, our integrity is questioned. I am shocked at all the anger over a simple process of pre-ordering and waiting for your device. We have saved you over $70 on the retail purchase price, before tax and shipping and an early upgrade fee. If you are in a rush to get this device and your order has not shipped and you have other means to procure this product, please do. We do not hold your order hostage, or lie to you to keep your order. We do not fuss when you cancel, nor try to keep your order if you are unhappy.

What we do is provide a means for you to get this device at a discounted price - when others can't. We are ridiculed for this on a daily basis, but why? Not every website that sells mobile devices is a sham. Your previous experiences should not carry over to your experiences here. If you order from somewhere and get burnt, why treat us hostile when we have done nothing wrong? The problem is the industry. It's not clean - but we are doing our best to change this, but constantly having to defend ourselves will only take time from doing so.

We do not want you to keep your order if you are unhappy with doing so. Plain and simple. We care for your business, certainly, but why would you want to keep an order with us if you are so angry that it hasn't shipped? If you can find it elsewhere, please do. If not, please patiently wait for the stock to arrive, be unlocked, and be shipped in the order in which they were received.

My staff is given limited information on the status of this item - as am I. I am working diligently to purchase enough stock to fill the over 250 pre-orders we have for this item. With T-Mobile slowing distribution, and stores hording stocks to sell for their "spiffs" (commissions), there aren't many available for us to purchase and sell to you. This isn't a secret. You are all aware our company name is not Samsung, nor is it T-Mobile. You are upset with both of these companies, but "Shooting the messenger" here. Why? We are the ones that will send you your device, so why attack us. I will just cancel your order. Like this gentleman below. His order will be canceled due to his lack of respect for our company and our policies.

Francisco: Hello, my name is Francisco.<br> How may I help you?

Visitor: hi..what's the latest on my order status please

Visitor: order #1000XXXXX

Francisco: One moment please.

Visitor: ok thanks

Francisco: At this time we have started to ship order for this device.

Francisco: Once your order is shipped we will contact you via email with tracking details.

Visitor: but it was supposed to be shipped today

Visitor: 10/10

Francisco: We are shipping all orders as of yesterday and will continue daily

Visitor: I was assured that 10/10 IS the day to fulfill all preorders

Visitor: what's going on here. you guys keep pushing back expected dates, and changing your statements. this is not a way do do business

Visitor: every time I inquire about my orser I get the same CANNED response (which is no response at all)

Francisco: We are doing our best to fill orders in the next few days

Visitor: you've been BSing your customers since 10/4

Francisco: I do apologize. We have a very large amount of orders. We are doing our best here to fill all orders.

Visitor: that's no excuse

Francisco: Again we are filling all orders in the next few days

Francisco: Once your order is shipped we will proceed to contact you via email with tracking details.

Visitor: that could be next month too,right?

Visitor: horrible experience with your company.to be honest.

Francisco: I understand your concerns.

Francisco: We do apologize

Visitor: you gotta read the reviews on the tech blogs in regards to that situation...

Visitor: you guys aren't doing yourselves any favors with this type of bait and switch

Francisco: Can you provide me with one of these links?

Visitor: sure

Francisco: we are given estimated dates by suppliers and make the best effort to provide accurate timing. This delay is out of our control

Visitor: http://xdaforums.com/showthread.php?t=2468365&page=26

Visitor: her's another thread

Francisco: Thank you

Visitor: http://xdaforums.com/showthread.php?p=46167702

Visitor: enjoy the bad rapport guys.

Visitor: i'll soon be adding my own experience with Negri there.

Francisco: We are doing our best to fill your order.

Francisco: I do apologize

Visitor: ok whatever

We don't deserve this. Why should we stand for it?

I hope that you will see what we are doing here is for you and only for you. There is no benefit to us "lying" or "misleading" you. And that's not what we are doing. Your assumptions of our company are inaccurate, and it's troubling that some assume that we are deliberately not shipping your order. That may be the most foolish assumption to date. If we had more stock, we would fill all the orders in a day - we have the capacity to do so - we just don't have the stock.

Your frustrations should be targeted toward Samsung and T-Mobile. You mustn't blame us for trying to keep you updated. We don't have to provide these updates (blog/twitter/etc), but we do. Why? To keep you informed. They aren't lies - they are the truth.

Now, you want answers. Here they are:

When will you get more stock? We receive stock every day, whether it be 1 pc or 20 pc. We do not know until they arrive.

Why don't you have tracking? We do. On some. Some are dropped off locally when they are received by our source.

When will you ship my order? We don't know. We ship in the order in which they were received, no preferential treatment is given on pre-order items. Keep your order and it will ship.

Can I cancel? Absolutely. And please do if you are upset or will be upset waiting for your device to ship.

Answers to any questions you may have can likely be found here: http://negricare.negrielectronics.com/ or by visiting the site and speaking POLITELY to a NegriCare professional. Please do not speak to my staff rudely. There is no purpose for it, and it will not expedite things by any means. The customer above didn't feel there were consequences to his actions, but now that his order is canceled he may think twice about speaking this way to a company that is diligently trying to help him.

Please. We are all humans. Treat us as you would anyone else. We are here for you and will do all we can for you but we aren't magicians. We can only do so much. I train my staff to be as transparent as possible - please do not try to read between the lines into anything deceitful. You would be wrong.

Thank you for your time. I hope that some of you can see that what we are doing is not to harm you, or to anger you. We just want to ship your orders as much as you want us to ship your orders. So let us do that. Please.

Ryan J. Negri - CEO

Negri Electronics, Inc.

---------- Post added at 11:58 AM ---------- Previous post was at 11:56 AM ----------

Sorry you are upset. We are doing our best. Please see our CEO's reply above. Hopefully you will see things differently in the near future.

---------- Post added at 11:59 AM ---------- Previous post was at 11:58 AM ----------

What would you like our answer to be? Would a fabricated reply make you feel more confident? Probably not. My staff is given vague details because I am given vague details. I have posted a reply to this thread. Hopefully everyone will read it and see what is really going on. Thank you for your time in leaving this post. We care about feedback.

Ryan J. Negri - CEO

Negri Electronics, Inc.