yashsingh1/xdaforums huggingface dataset:
[One (M7) General] jamiee6610:
I'm stock, got the 4.3 update and check this out if you think purple tint is bad?

And to prove its not a one off

Oh forgot to mention HTC know about this and have no intention of fixing this until 4.4 update!
[One (M7) General] gsusx:
Anyone here had dealings in the UK

Wanna send mine in but im s-off unlocked rooted etc.

Do they check, whats the turnaround time etc ??

Cheers
[One (M7) General] Ardmanz:
Apparently S-off doesn't void your warranty (I wouldn't take that as gospel though).

You will need to go back to stock, lock your bootloader and remove the tamper flag definitely though.
[One (M7) General] gsusx:
will give it a go, just hope i dont brick my phone... such bull**** considering this is a blatant hardware issue
[One (M7) General] Ardmanz:
I know, tell me about it. Not sure how they get away with it to be honest.
[One (M7) General] xcesivemastub8ah:
What would you have them do? Just receive your phone, open it up, change the camera and send it back without checking it? The first thing they ask is have you tried resetting the phone to see if it fixed the problem. That's also the first thing they will do to check it. You expect the tech guy to go into your custom recovery and wipe from there for you? Seriously I dont understand what's so difficult to understand about the phone having to be back to stock before sending it in otherwise they won't touch it or will simply charge you for the part rather than just risk losing out on a camera module for a phone that maybe didn't need it but they couldn't check to make sure.
[One (M7) General] nickabbott:
I'm in the UK and have had my camera replaced due to the purple tint issue. I also had a gap in the plastic between the speaker and the plastic white banding and they fixed that as well :good:

I sent it in on the Wednesday (collected by UPS) and it was back in my hands on Wednesday the following week.

I reset my phone back to 2.24.401.1 and had put everything back to locked and s-on after being s-off. I reset my phone using the backup / restore within the settings menu and it came back to me in the same state. 2.24.401.1 and not updated to 4.3 - now back to s-off etc etc :D

I did unlock my phone via htc dev TWICE and they haven't denied me a warranty repair. I originally unlocked my phone on 4.1.2 and then I used a RUU to update my phone to 2.24.401.8 (which meant I re-locked - I didn't S-OFF for some reason!) and didn't realise the same unlock code from HTC would work so I requested it again!

Got to say the purple tint issue is COMPLETELY gone and so has the slight gap at the top of the phone, which didn't bother me much anyway but glad it's sorted!

I would recommend you don't give them any reason to deny your warranty and just put it back to standard, maybe they won't care, maybe they will. I guess it depends if you get a jobsworth at the repair centre or not!
[One (M7) General] Ph33zy:
Just got mine back yesterday from Houston and have a Sharp 11-06 sensor. Everything seems to work great; even HDR video in low light. I asked them to replace my camera glass lens since it looks like there was a hairline crack on it even though I never dropped my phone, but they did not. There was no fix log or anything. I just received my phone in a white HTC box.
[One (M7) General] Nokiacrazi:
Mine is exactly the same situation as yours, exactly. Except they collected it on Thursday last week, and they delivered it today :)

I had a small gap on bottom, and its now airtight, as it should have been. Also purple tint is gone :) To be honest I haven't had a chance to test it to see when it gets hot, but it seems to be fixed...For now. I will check if they actually replaced the sensor or just some thermal compound or whatever.
[One (M7) General] brainimpact:
just tested my 2 devices the tint is bad, very bad. just took pictures in the kitchen of the fridge with only one side of kitchen lit up with lights its awful, the deepest purple ever its not even a tint its like I'm using an instagram filter lol
[One (M7) General] nickabbott:
I would send the phone back then mate. Unless it doesn't bother you that the pictures are bad like that?

Depending on where you live and providing they honour the warranty then you'll be without your phone for a week but will have it back in your hands completely fixed :)

It's close to XMAS now so I'd maybe wait till after as it might get stuck in the mail, depending on your country and where you ship back to for a repair!

EDIT: Just seen you're in the UK. If you ring today (lines close at 1pm on a Saturday I think) you will have your phone picked up Monday and delivered back repaired on the 23rd if you want to risk it before XMAS. It's very close, so I'd probably wait.
[One (M7) General] gsusx:
thanks for this a great help

might even pick your brains on the restore process if thats ok ...
[One (M7) General] kewkie:
Is this the purple tint? I made it with a gpe rom with gpe firmware. Currently running a sense rom with latest sense fw and it seems i dont have it anymore

Gesendet von meinem HTC One mit Tapatalk
[One (M7) General] Khixar27:
how do i check for purple tint to make sure its there !! ??

how do i check the sensor my photos are ok notice purple tint thing when phone gets above 37* but only in low light !!

do ineed to replace ??
[One (M7) General] strikerdj2011:
you will know if you have it or not believe me had it on my red htc one i got in september and i just cant be arsed to send it back
[One (M7) General] Khixar27:
well i did not notice any when i put a finger on the camera it gives some noise but after autofocus screen is full black :)

happy noy but is there a way to check my sensor just as in for confirmation
[One (M7) General] strikerdj2011:
its not a tint as such its more of a haze in my opinion when you start up your camera it will stars from round the edges like a light pink haze then it will get dark after a few secs
[One (M7) General] donkeykong1:
And will that be enough for camera replacement?
[One (M7) General] strikerdj2011:
sure its some thing to do with the heat sink around the lense not 100% sure but if you have the haze/tint u will get it replaced under warranty
[One (M7) General] donkeykong1:
It only happens to me if battery temp is around 35℃. My pictures don't have noticeable tint or stripes but when I start my camera in low light it goes all red/pink for around two seconds and then gets black
[One (M7) General] strikerdj2011:
hmmmm wish mine done that no matter what i do still same
[One (M7) General] donkeykong1:
You mean my camera is not bad enough to get it replaced? ?
[One (M7) General] strikerdj2011:
i dont work for htc say cannot say 100% but even if it only went pink for a sec i would still want it replaced as it shouldnt happen full stop
[One (M7) General] donkeykong1:
I know what you mean. I have another One which i older than this one and it works far better than this one. No camera problems whatsoever. So I'll give it a shot and take it to service and see what will they do
[One (M7) General] Khixar27:
my camera very low light cond without flash
[One (M7) General] kewkie:
So dont know if i have the tint.

This one is without room light, so actually lowest light.

This one is with room light.

So not sure but it kinda seems like. Using insertcoin with latest Firmware.

Gesendet von meinem HTC One mit Tapatalk
[One (M7) General] NexusDro:
I have a very n00b question. Should I directly call HTC Canada to get my phone replaced or should I do it through my carrier where I got my phone from? And if my phone is sent to HTC, will they invasively open my phone (right now it's in mint condition) and delete all my user data?
[One (M7) General] gsusx:
Er, yeah.

The fault is clearly a hardware one. It's caused by over heating. People who havent rooted or unlocked have had the issue. So yeah, I don't see what issue my having flashed a different rom makes. We all know that flashing stock doesn't fix the issue.

Get off your high horse mate.
[One (M7) General] Ardmanz:
I've had my HTC one replaced.

The phone came to me with 4.3 installed so I assume it's a newer model.

The low light purple tints are gone, yay.
[One (M7) General] gsusx:
nice.... hoping when i finally do get back round to returning mine it will sort out all the crappy camera issues ....
[One (M7) General] Nokiacrazi:
I think he is simply trying to say that if you send in your phone non stock (rooted, bootloader unlocked/relocked, S-OFF) etc then HTC may refuse to repair it under warranty or charge you for doing anything to it.

Hence he is saying IF you have rooted/unlocked/S-OFF etc etc then you should make it stock with S-ON, locked, tamper flag removed etc.
[One (M7) General] flayzeraynx:
just because of that purple tint, i will replace my phone today from at&t.. took them yesterday and they told me since i have installed custom recovery they couldn't do anything (i had s-off, custom kernel and rom .. etc) .. told me bring it back with stock conditions and they will take care of it.. so i did :) i hope that i will get a device with no issues at all :(
[One (M7) General] ToddeSwe:
This is what they "fixed" in Poland

Hi!

This is a list of things that they changed in mine.

Can anyone that knows what the different parts is tell me if this copper foil thermal thingy is for the cam or not?

Can i trust this repair to last?

Part number	Part description

72H07806-00M	Copper Foil,MTM VCM Camera,WJE

72H07346-00M	Copper Foil,MPCB,thermal

54H00513-00M	zam. 54H00500-00M, 54H00511-00M, Camera,SHARP,4Mpixel,9598A1(bin1-40%) ,VD6869,AF,4MP OIS camera module with metal cover frame,RJ63RC112,Largan,APP,Unimicron,ST,24.06*11.1*5.4mm

36H01916-00M	Speaker,,EAS1S189B

36H01929-00M	Speaker,AAC ELECTRONICS,Dbass

72H07271-00M	Conductive Fabric,LCD ground, LCD hole

72H07272-00M	Conductive Fabric,LCD FPC

72H07326-00M	Conductive Fabric,MFPC

72H07327-00M	Conductive Fabric,Upper FPC

76H09622-00M	Mylar,ZIF connector,mylar,WJE

76H09622-00M	Mylar,ZIF connector,mylar,WJE

76H09622-00M	Mylar,ZIF connector,mylar,WJE

76H09989-00M	Mylar,cable, battery FPC fix,Mylar

76H0A068-00M	Adhesive-Double Tape,pre-fixed vibrator wire

76H0A080-00M	Mylar,WL-gap,Mylar

76H0A100-00M	Rubber,Flash light,Rubber

76H0A111-00M	Mylar,SPEAKER MODULE

76H0A124-00M	Adhesive-Double Tape,Vibrator-fixed,Adhesive

71H04443-00M	zam. 71H04443-01M, Micro SIM Tray,BYD,MIM, Black

74H02439-13M	zam. 74H02404-01M, CATCHER BLACK Cover Pre-Assy,Back-unit body,PN07100,Black,AL

76H0A482-00M	Mylar,top gap soultion,Mylar

80H01568-00	zam. 80H01478-00, FRU-SUB ASSY,Black,Lamination,LCD-OCA+Touch Window,GENERIC,w/Front-cover,w/SIM FPC,M7
[One (M7) General] zenko84:
I have the T mobile HTC One and had the purple tint. I just converted it into the Google play edition now my camera is fine. Hope that helps someone else
[One (M7) General] Ciebiada:
Please don't spread wrong info. Tint issue is not related to software. You either didn't have it at all, or you are not realizing you still have it with GPE.
[One (M7) General] pagantek:
Just to add my 2 cents, so it’s not worth much. I tried an experiment bylocking the AE and AF on an object or color in a given light level, and then testing on a dark flat black surface. First I did it on a (low-light) red item, and got a fantastic blue noise. then i tried a low-light white object, locked that and got indigo noise. I then used a blue surface in bright light and had pure dark, no noise. When i remove the AE and AF lock, in the facedown all dark mode, it shifts to red noise.

So, the pattern is (as I see it) is all that the sensor chip does is collect the data,what we see is what the software renders from the sensor. White balance and ISOlevel have a huge factor in what color noise, and when. If you have your ISOthrough the roof and no real info hitting the sensor, the software willdecrease the software based tolerance for noise by increasing the ISO until allyou have is noise. After that, the noise color is dependent on the color tempof what the auto WB sees, and will gradually work its way to"daylight" or "cloudy" equivalency. You can test this bygetting to the point where you have red noise, and then manually changing thewhite balance through the selections. As far as a fix, the sensor is doing itsjob. The software would have to be tweaked to not get so noisy in an ultra-darksituation, and use an algorithm to remove appropriate color noise in high ISOsituations based on the detected color temp (WB).
[One (M7) General] bigfdaddy2:
How do I go about checking on this purple tint I see a lot of people talking about and also hear talk of some starting to experience a red tint issue ...I would like to check my device cause to me my pictures don't have any issues like them
[One (M7) General] pagantek:
You should be able to lay it flat on the table with the camera app open, everything on auto and it should eventually pull only sensor noise and then auto white balance will adjust until you get the red, or purple. The more noise, the more auto-white balance will color that noise.
[One (M7) General] Nokiacrazi:
If you don't have any issues then what's the problem :D

Basically when your device is hot if you use the camera it might get purple tint around the edges.
[One (M7) General] bigfdaddy2:
Was no problem I just didn't know if it something I not seeing or if there was a definite way of checking was all ....

---------- Post added at 03:51 PM ---------- Previous post was at 03:47 PM ----------

Know I think I see it errr is it this where the purple color in middle
[One (M7) General] wireroid:
You had the basic concept down up until you mentioned tweaking software. No algorithm can get rid of the shroud of noise that basically overwhelms the sensor and prevents it from capturing actual image data. The problem is that the old camera modules aren't properly shielded. Thermal and electrical noise from other parts of the phone are always interfering with the sensor, though in bright light, you won't notice it because the ISO (sensitivity) is turned down and you still have a large signal-to-noise ratio. In low light, where the signal is pretty weak, that's when you run into problems. At that point the noise is physically "blocking" the photons and the camera isn't able to distinguish between real and garbage data.
[One (M7) General] pagantek:
Very true, no algorithm will take all of the noise outof a picture, without some image damage - I fight that when I go on low-lightphoto shoots at the local evening football games. And the more/heavier of anoise reduction algorithm that I use, (Wavelet decomp, MTM, high-pass, or lowpass NR) the lower resolution the usable finished picture is - it gets reallygoofy looking when noise reduction is overdone or the image isnt resized. However, with my big boy cameras, I can work with thethe image in RAW form and not jpg and pull decent shots out of the noisy image that i captured by changing the NR type and level and applying it directly to the sensor data. The program on the phone/camera that removes the noise - whether it's an EM leak noise at the pixel level, or a thermal based increase in noise sensitivity - could be tweaked to implement an NR in a slightlydifferent way than just color noise or noise intensity. I doubt that even a software overhaul would ever get rid much more of the noise, but it is the software that does the noise reduction and that can be tweaked. And you are right, as the signal to noise ratio gets flattened, the noise starts becoming more and more noticable until there is no signal, only noise and the color shift of that noise is based on the white balance. Perhaps by including a routine that works hand in hand with the WB as it adjusts the tint of the noise to something thats tolerable, because its not going to go away.

We, as techies, love to take things to an extreme - to test and evaluate, we do that with the intention of showing how far past the designed limitation of something we can go before it becomes unusable. The low-light ability of this camera is an intelligent design, larger per-pixel capture size, IS lens, and low F-stop. It's in our nature to push these designs past their "breaking" point at which time we notice things that most of the average users might not notice, or care about while snapping selfies in a club. Don't get me wrong, there's nothing wrong with pushing the limits, it's healthy. It ends up geting discussed (like here) and those that have the talent to futz in the software might get a spark of an idea, and implement it with a patched version of the software, contribute to an opensource project, or make a program and sell it in the market.

Sorry for rambling. Its an awesome phone and a great camera for it's niche, with a tremendously passionate and dedicated group here that is looking at all facets of the phone, both good and bad.
[One (M7) General] graffixnyc:
FML I give up.. Ok So after a couple replacements through AT&T for various reasons. The last being the purple camera tint... I demand a new device, not a refirb. It comes today and then I notice not only is the tint there but it's in blotches and looks horrible

First pic is both devices with the camera app open laying on the bed. You can clearly see the smudges on the one on the left. The next two show one with smudges and the other one that I have to send back with a more consistent purple tint..
[One (M7) General] ArmedandDangerous:
Probably giving you old stock. In Malaysia, so far every sensor replacement has been good with no tinting.
[One (M7) General] king_david43:
I'm not sure if anyone has seen this before but it seems like zoe reduces it a little.

Sent from my HTC One
[One (M7) General] xcesivemastub8ah:
Yep. For a while. Eventually it'll show up there as well. With a vengeance.
[One (M7) General] gustav30:
Zoe's Iso is much lower. I believed it's around 200 and it can't be changed. That's why it's much less apparent in Zoe mode than regular camera mode.
[One (M7) General] fabianoh:
Solving purple issue with Google Edition Camera

Here is my experience:

I didnt' have this purple issue until I installed the camera app from Google Edition (that one wich comes with photosphere). Whether it is a coincidence or not I'll never know. However, what I have noticed is that when taking photos with the recently installed camera from GE (which comes with photosphere) rather than HTC's standard Sense camera app, the problem just doesn't show up!

So, for those who who ARE NOT experiencing the purple issue as of today, I strongly don't recommend installing Google Edition camera with photosphere. But, for those who ARE experiencing this problem, installing this apk and using the other camera for low light conditions (or even all the time if you prefer) can be a solution. ;)

Please refer to enclosed picture to compare between two photos taken using both cameras.
[One (M7) General] heyitsejohn:
so i got two HTC Ones from my aunt for Christmas. Unluckily, both have the purple tint problem.

issue now is that my aunt actually got these second-hand on ebay, so I have no receipts, no documentation, and were likely from other countries (I believe one is an 801s and the other is an 801n).

do you think HTC will service these for free? I'm from the Philippines.

on a side note, looking at HTC's country Facebook page for the Philippines, there's a dude there who's commenting on practically every other post complaining about how HTC has had his phone in service since September 28 (!!!).

now, my phone is something that is VERY important to my work and I can't afford for it to be in service for that long.

what are your thoughts?
[One (M7) General] king_david43:
Lol yeah i noticed it would eventually get worse.

Sent from my HTC One

---------- Post added at 08:06 AM ---------- Previous post was at 08:02 AM ----------

I understand now

Sent from my HTC One
[One (M7) General] Ciebiada:
How can we know for sure if you don't even know from where those phones come from? The best way would be to ask HTC service center for Philippines, call them or e-mail them with your phones S/N and imei, and say you lost the receipts. I wouldn't say that lack of thereof is a problem, but the fact that the phones come from other country might be.
[One (M7) General] MrFEr:
If you want to get the purple tint fixed most probably you will have to pay for it, this is always the negative side buying second-hand stuff without paper. I think you can count with 2 weeks as a service duration. There's always a 'complaining dude', don't build on that :)

(...and if the phone is that important for your work I suggest to buy from a known retailer next time...)
[One (M7) General] homeslice976:
My thought is I need an aunt like yours...

Like above posters have said - the only straight answer you'll get is from HTC, so you'd need to contact them. And since you have two, couldn't you send one for repair while using the other, then when you get that one back send the other one off (as long as the first came back fixed..)?
[One (M7) General] heyitsejohn:
Well, she gave them as gifts since my previous phone (a one month old Nexus 5) got stolen. Ugh. So it was beyond my control where she bought them from. I'm guessing it's a Vietnamese model since it defaults to the Vietnamese keyboard on reboot.

Problem is I don't have a backup phone at the moment which makes me difficult to give it up for an extended period of time for servicing.

On a related note, I've been using the camera with flash in low light to get some okay pictures. But I've noticed that in really low light, I still get the purple tint on the corners even with flash, and sometimes the color balance is completely screwed up (picture ends up green or blue). Is this also due to the purple tint sensor problems?
[One (M7) General] nickabbott:
I'm sure as long as the phones aren't stolen or the serial numbers flagged in some way then HTC will repair the phone for free providing the manufacturing date doesn't exceed one year to now (which it won't do).

I sent mine in and the asked for proof of purchase and without it they will just go on the manufacture date. I never sent any proof of purchase in with my phone and it got repaired.

---------- Post added at 08:32 PM ---------- Previous post was at 08:27 PM ----------

Those pictures definitely show the purple tint which I had. I think they're fobbing you off with old stock hoping that the problem won't be there. If that's via AT&T then maybe try going to HTC direct?

They should hopefully replace the lense and fix the issue for good. In fact I would mention that on the repair form, I said something like "purple tint issue, require replacement sharp lense to fix " or something like that.

Hope you get it sorted out.
[One (M7) General] losttcp:
I had the purple tint issue as well. I had att send me a replacement. It does not have the tint issue at all. In fact, the camera is better quality than the original one that I had. I guess it is just case by case. No gaps, screen defect or anything. I guess I lucked out.
[One (M7) General] EtherealRemnant:
After looking at the posts here, I guess I'm not going to bother with T-Mobile for a replacement and just wait until January and use my JUMP to get a different phone.

My camera is so bad that low light pictures come out hot pink right out of the gate. Its unusable without the flash which defeats the point of having a low-light camera. >_<

It sucks though. I don't want to give up Beats... It makes an insane difference in bass response and depth - no other phone comes close :(
[One (M7) General] heyitsejohn:
How can one tell if it's a software or hardware issue? From what I gathered, some people only experienced it upon updating to 4.3, but for some it's been there since purchase.
[One (M7) General] jj624:
I'm currently s-off, locked on stock 4.3 with 1.55 hboot and I want to send my phone in to HTC to fix this issue but I'm worried I can't claim it under warranty due to it being s-off. Anyone know for sure if I were to s-on that the tampered flag would show up? If that's the case is there a way to work around that problem?
[One (M7) General] Ciebiada:
It disappeared for me after using RUU I believe. Or s-on + RUU, eitherway one or the other. You can be sure it will go away.