yashsingh1/xdaforums huggingface dataset:
[One (M7) General] :
I'm in Pakistan. Got the phone back on 26th. It was the 3rd time I'd submitted it to the service center. The last time they gave me the phone back it had a gap at the lower right corner of the LCD. The LCD was a bit raised too. I mentioned it to them this time that I don't want any gaps and raises.

Well they replaced the sensor with a new cinesensor, that is working fine uptill now even in extreme dark conditons and has full black screen when the phone is rested on table top.

But to my surprise, they replaced the LCD and the top and bottom metal grills too this time. It's scratchless from the face now :D
[One (M7) General] kalya:
Any visible damage to the phone body?

I want to replace the camera but don't want any damage to the beautiful design either?
[One (M7) General] matekaneve:
In my case there is no damage. The small gap at the volume rocker but that's all. The phone was pretty dirty and full of fingerprints, but I cleaned that.

edit: a before and after photo. They were not taken at the same place but you can see the difference...
[One (M7) General] Fidelcastrol:
Phone is back, pictures quality is perfect :) !

Problem now is just that the once white home and back buttons are now blue...so something changed.

Also, seems like the screen is a bit more yellow-ish somehow.

Beside that, very happy for now !
[One (M7) General] Osama Zabin:
Exactly same with me, screen of 2nd phone was a little bit yellow, the 3rd phone was yellow and capacitive buttons were blue, you will get used to it,I'm sure.

It seems these things are common with new releases.
[One (M7) General] alexdiaz:
I've sent mine in after relocking it and got rid of tampered, also flashed a RUU to get rid of splash screen warning and then S-ON.

Returned after a week with OV camera and no purple tint. :cowboy:
[One (M7) General] Skanob:
Quoting my post above and having one of the M7s I have lying around with a battery inflated. I opened it up, finally.

I confirm my 1st hunch on the above about the camera module as the ST have the 2 ICs very visible on the outside of the camera module (didn't bother to remove the whole copper tape on it, but you get the idea).

[IMG="ST Camera Module"]http://xdaforums.com/attachment.php?attachmentid=2828122&stc=1&d=1404271707[/IMG]

Now I really haven't confirmed my phone's problem if it is the camera module itself or the camera sensor (or both) that has the problem.

I noticed that the heat sink tapes on the camera module are connected to the motherboard either to be ground or for heat distribution (see red boxes on the pics below).

[IMG="Heat"]http://xdaforums.com/attachment.php?attachmentid=2828123&stc=1&d=1404271707[/IMG]

For those who have tried, if any. Has anyone tried to "extend" the heat sink copper tapes on the yellow boxes above? I'm afraid to short circuit the mobo. But if you noticed, the back side isn't really connected to anything to the phone.
[One (M7) General] Fidelcastrol:
So, a few things I've noticed since phone came back :

- Of course the goddamn pink thing is gone !

- I'm not so sure the news camera module has the same wide angle as the original. I might be mistaken on this one,

- Focusing seems much snappiers.

- Overall picture quality is much much sharper.

By the way, anyone knows how to check which module version was installed ?
[One (M7) General] kalya:
How old is your phone...battery is inflated...you say?

I am still thinking about replacing the camera or going for a newer phone altogether ...like E8 or something.

I have a US developer's edition.
[One (M7) General] Skanob:
Both are first batch, first release of the phone. As they were display phones from the store I work for. 24/7 plugged in on a charger from the day M7 was release until the new M8 came out.
[One (M7) General] kalya:
So......

Replace the camera?

or

Get a new...probably better phone?

But I love my HTC One.

I have xda II, IIi,Jasjar, HD2...still in working condition.
[One (M7) General] Dic3ptor:
Hi all

Now that bug hit me too.

From one hour to the next.

Not possible to make good photos anymore.
[One (M7) General] Fidelcastrol:
So after extensive testing and phone use...I have at least one dead pixel and another one that turns white when brightness is a the lowest (otherwise it's black as it's supposed to be).

I'm so disgusted that I don't even know if I want to take the chance to ship it back and get something worse.

This is my 4th phone. FFS.:eek:
[One (M7) General] neosic:
Has anyone sent there's in past their one year warranty range? Were you able to dispute it and drop the charge for this repair (purple camera tint)?

And can someone guide me to the place where I can prepare my phone fore repair (removing tampered, relocking bootloader, and rooting it, s-off, etc?)
[One (M7) General] jimmy2823:
i have a tmobile htc one and im gonna be sending it back for repair but do i really have to return it to stock? i was going over the unroot process and it looks a little complicated and im scared of bricking my phone. i have s off with 1.57 bootloader.
[One (M7) General] gustav30:
I brought mine back to stock, locked boot loader, but left it s-off. They fixed no questions asked but it came back s-on.

I wouldn't take a chance. People in this thread said they were denied service do to being unlocked or running a custom Rom.

HTC posted the latest RUU for T-Mobile so it's pretty easy to run the ruu and get yourself back to stock but retain s-off.
[One (M7) General] Linkpedro:
F*cking HTC

I live in Brazil and buyed mine M7 on launching last year while on a trip... Was pretty happy about it since earlier this year. Shortly after realizing the purple tint problem, my screen was broken by an unsuccessful thief =(

Does anyone tried the japanese cooling options? Do anyone know which part is to blame (sensor/lens/mobo) for the purple hue? I am between changing the screen and the defective part altogether or to just buy a Moto X here in Brazil.

:good:
[One (M7) General] neosic:
Did you leave the "tampered" on?
[One (M7) General] gustav30:
No, did not leave tampered on. Once stock recovery is restored I believe that is when tampered goes away.
[One (M7) General] neosic:
How did you approach this. I installed the RUU but now I want to lock my bootloader. I read around that you need to have recovery to root which is required to lock the bootloader. I don't want that tampered back again, so I don't want to install recovery to root but if i don't do that I can lock my bootloader. What did you do?
[One (M7) General] gustav30:
When I was first s-off, I used revone, and I ran a command with revone to lock boot loader.

How did you achieve s-off?
[One (M7) General] neosic:
Used rumrunner (since I had 1.55 hboot) then from there I installed RUU. But still had bootloader unlocked.

BTW ended up fixing it all. Long and roundabout process but I got there.
[One (M7) General] gustav30:
Great, glad you got it. I was going to mention this thread but seems like you are all set.

http://xdaforums.com/showthread.php?t=2475914
[One (M7) General] neosic:
That's what I was using. This whole problem arose out of the fact that I didn't want to flash RUU again because of getting the tampered when installing a recovery. That actually never happened so at this point I can't remember what causes "tampered" to show up in the bootloader.
[One (M7) General] hgyabaah:
H
[One (M7) General] neosic:
I just realized but if I unlocked my bootloader through HTC Dev and send it in stocked and locked (100% stock) will they know that I previously unlocked it? I'm hoping the only thing that matters is that its locked when they receive it.
[One (M7) General] cuyo11:
I don really think they have a way to figure out if you have unlocked your device through htc dev, sure they do know that you downloaded the .bin file but still you could have changed your mind at the last moment and press do not unlock when the phone prompts you, so.. i dont think they have a way to know
[One (M7) General] matekaneve:
I sent mine in with "RELOCKED" state. It was unlocked through htcdev.com. They have never questioned anything. It is a hardware issue and they know this. If they contacted you, saying you will be charged due to the fact you unlocked the bootloader, just challenge them! It is clearly stated on their website, unlocking the bootloader MAY void your warranty. It doesn't mean "it WILL". As the "purple issue" with the camera is a hardware failure it has nothing to do with doing something with the software on the device, in these cases unlocking the bootloader. I know there are repair centres where they will try their luck and get you to pay some extra, but if you are conscious enough, they won't be able.
[One (M7) General] Osama Zabin:
It's really difficult, unless you are a professional in this.

The repair centre replaced my phone twice, I believe they couldn't replace the camera and they broke something that can't be repaired.

I remember there was few posts in this thread explaining how to replace camera module, it includes some videos.
[One (M7) General] neosic:
My phone's status is "In repair". Is it safe to assume at this point I won't be quoted/charged for anything?
[One (M7) General] onefasttreopro:
Yea that's a good sign, now just have to wait for it to get repaired/tested/shipped back.. if they were gonna charge you for something you would have received an email with a link and the status would say something along the lines of "awaiting quote approval" or something.
[One (M7) General] neosic:
Awesome. Good to hear since my warranty ran out a month ago.

Edit: Looks like it went through flawlessly. Being packaged and sent back to me now. I guess one month off is not to big of a deal for them . Thank you HTC!
[One (M7) General] xharoonx:
reading everyone sending there phone to htc for repair and here I am with a warranty but no repair or htc service center in my hole country :(

? ? ?
[One (M7) General] :
I also sent it to repair on Monday. Since Tuesday status is "In Repair"...

I'm really impatient :D
[One (M7) General] onefasttreopro:
The camera issue is well known at HTC and more than likely they'll still possibly take care of it if you're within a reasonable time of your warranty expiring...or they might have seen a different date in their system which would make warranty still in affect...just my 2cents
[One (M7) General] neosic:
Mine arrived at Houston on Wednesday morning, went into repair status around noon, got sent out on Thursday and is already in a UPS warehouse 10 miles from me. Just to give you a rough time frame for my phone.

I checked with HTC to see what my warranty date was since I got it second hand. They definitely knew, so yea, I'm thinking they're lenient since its THEIR issue and its only one month.
[One (M7) General] :
It's a bit different for me :)

I live in Germany and Arvato, a partner of HTC, repairs my phone.

I was hoping that it comes today, now I have to wait until next week :D
[One (M7) General] RayG210:
I've gotten 3 replacements from T-Mobile under warranty and all of them had the purple tint. My original One was perfect with no camera tint. But it turned off on me one day and never turned back on. Since then I've had nothing but purple tint HTC One's from T-Mobile. Such a terrible experience. The sad thing is I love this phone to death & don't think I could switch to a different one.

How do I contact HTC about a possible repair? The Support link on their website just downloads a file for me.
[One (M7) General] neosic:
http://www.htc.com/us/support/

Live chat with someone and tell them about your issue. I'm curious how fast it will be for you since you're already in TX.
[One (M7) General] RayG210:
Yeah that link doesn't work for me. On FireFox & Internet Explorer the link returns a download file instead of a page & on Chrome it is shown as source code. I'll try again in the morning.

Thank you for the information. I'll be sure to timeline the process here.
[One (M7) General] scorror:
Use the Live chat on the website. You can use your phone browser. I've the purple tint on my T-Mobile phone. There's a HTC service centre in Texas. Sending my for camera repair too.
[One (M7) General] jeromyyap:
Anyone from singapore? How do I send my phone to repair?
[One (M7) General] Ba7rani:
My Warranty finish in 30th June 2014 , I sent my phone on 25th June ,, They didn't repair it , they send me a new One : ) , with this sensor " ov ov4688 4M " ... :D:D:D
[One (M7) General] bacon165:
Hey guys, just received a red m7 off eBay (awesome condition) but turns out the camera has the pink tint doh doh doh I have contacted the original owner and he's got the receipt :) and is sending it to me(from phones4u)

So my question is its a UK model, receipt is till August 7th 2014, so do you think htc will honour the warranty? (ps it's bootloader is locked and s_on)

What do you guys think?
[One (M7) General] :
I want that too...

They are !repairing! my phone since 8 days now and status is still "in-house repair", so they haven't even sent it :rolleyes:

A new phone would be so much easier :D
[One (M7) General] Ba7rani:
Don't believe that status , I think its not real, cuz it showed for me "Waiting for spare parts" but they send me a new one. Normally it takes 10 days then they will send to collection point.... hope u to get a new one

sorry for my bad eng :good:
[One (M7) General] :
I believe with the service in Germany it is slightly different. It is repaired by a partner company of HTC.

I hope for the best :fingers-crossed:
[One (M7) General] RayG210:
Is there a link you can give me for the live chat?

Here is what happens when I visit http://www.htc.com/us/support

Firefox:

Chrome:

Internet Explorer:

Mobile Browsers:
[One (M7) General] twistedsixty4:
next time drop images that large into hide brackets please! as for your problem i'm not sure whats going on for you, i dont have a problem with their site..
[One (M7) General] jaw2floor:
Go on the site through a proxy like anonymouse
[One (M7) General] RayG210:
Thanks, I was able to get onto the site and get far enough where I just removed the anonymouse part from the link and the live chat worked.
[One (M7) General] scorror:
Was about to respond. Good to hear you got them on live chat.
[One (M7) General] neosic:
Just received mine back with the ov ov4688 4m. Everything is a OK!
[One (M7) General] XAJM:
ill try this on my wife m7 and check for differences
[One (M7) General] Ba7rani:
I Hope all the best for you ,, :good: Congratulations "World Cup 2014" :D

---------- Post added at 10:04 AM ---------- Previous post was at 10:02 AM ----------

Its perfect : )
[One (M7) General] :
Still no phone and no response from the repair service. They don't answer my mails and if I try to call them no one has an idea what happened to my phone.

I'm angry now :mad:

Sent from my HTC One
[One (M7) General] cannonofcourse:
Man you caught a bug and deserve to be knighted... I think these settings fixed mine. Thanks for sharing I would have never thought of that and If I did i would probably not post it because of these sharks on hear ripping you up for thinking that something that simple really works. Worked for me... Thanks again man Cheers
[One (M7) General] Zorro_GPPL:
I received One after replacement of camera due to purple tint. Now I have greenish/green tint on photos. This occurs on dark places. So what now?

Who have similar problem? Any threads about this?
[One (M7) General] bacon165:
Hey guys, just wondered does anyone know how the warranty works in the UK? Ie is it htc support or contracted out? What is the turn around like? And when you received your phone back was it in good condition(ie no alignment issue in the housing of the phone?)

Just what was your experience like?

Thanks in advance?
[One (M7) General] :
It's a known problem.

There was one file uploaded in the ElementalX-Kernel Thread which fixed this problem (it was a file from the One M8).

The only problem was, this file has to be included into the kernel, if not you have to add it every time you reboot.

Unfortunately I can't give you a link, because the search is not working at the moment.
[One (M7) General] Zorro_GPPL:
Yea. I also noticed that search doesn`t work.

I am glad that xda community try to resolve problem by own resources but it`s rather temporary solution and

in my opinion HTC should resolve this problem. I think about sending phone back to service.

Some user reports that camera is fine (no magenta, no green tint) so it is rather hardware problem that software.
[One (M7) General] :
Here it is :)

http://xdaforums.com/showthread.php?t=2744757

It's only one file.

It's possible that this bug is fixed in next HTC updates.
[One (M7) General] Zorro_GPPL:
I am not sure that it will be fixed in coming updates because in my opinion it is not software problem but hardware.

I think that way because not all cameras have this green tint.

Also - are you sure that HTC know green bug? Because on HTC Poland call center they even don`t know about this probem.
[One (M7) General] :
I don't know, but why this bug is fixable with only one file?
[One (M7) General] bacon165:
well i bit the bullet and contacted htcs live support in the uk, the adviser was very helpful and said this issue was covered by warranty :)

she took all my details and phones imei, she did say any other issues found would be chargeable???? seemed to press that fact(gulp)????

anyway its being collected on Friday between 12pm to 5pm (via ups)

so going to take alot of pictures of the condition of my phone, encase i need a before and after evidence....

will keep you guys informed :) fingers crossed.....
[One (M7) General] randomA:
has anyone tried this fix on HTC one m7 ?

does it only work for green tints or purple tint as well? Also does it conflict with root/s-off etc. etc.?
[One (M7) General] Osama Zabin:
Purple tint can't be fixed by replacing awb file,it's hardware problem,camera module needs change.

This awb file is used to fix green tint, though there is no guarantee, it didn't fix green tint for me.
[One (M7) General] seanicca:
I've just got mine back from repair. What a joke!! picked up on a Friday fine, return was booked in the following Thursday, UPS don't work weekends so thought I'll get it back Monday....No wasn't even picked up till Tuesday and delivered Wednesday. HTC said it was picked up Friday and it was UPS fault/problem but UPS said it wasn't and it was HTC fault/problem. After several irate phone calls to both I finally got the answer of Tuesday it'll be picked up. Complaint email is work in progress about service as we speak.

On the repair my camera is now clear, no added marks.
[One (M7) General] xxBeatsByDrDrexx:
a

Hi

Im from Bosnia and i want to share something with you guys :laugh:

When i had Xperia Arc S i also had this problem with purple tint,low light pictures look terrible,then i was so angry :mad:

Then i take my Xperia Arc S apart and turn on phone while it was disasembled and turn on camera,and i noticed that when i touch camera noise or purple tint disappears,it means that very sensitive sensor picks up static noise,my solution was to rap my camera modile with aliminium foil isolateted on both sides with wery thin plastic coat,that can be found inside USB cable,in USB cable its used for static noise,after that i put my camera back in phone and my camera worked better than new :angel:

I had sold my phone to friend,and camera works good even today,this problem in HTC ONE (M7) is 100% hardware problem,no software can solve that problem :( .

One problem with my fix is that HTC One is too hard to disasemble.

Dont try to find software solution for this cause you will not fint it :crying:

This works on every phone with purple tint problem,like GS2 or any other.

Today lot of smartphones are so small and lots of stuf packed in,so static problem wil be there always,if it hapens too often on same hone model then its design flaw.

Hit Thanks if i helped :good:

Sory for bad English :o

Cheers
[One (M7) General] baddroid007:
HTC One (M7) purple camera tint

I have an HTC one m7, camera purple tint also. How could this be a hardware issue alone? I've read reports of this issue only showing up after 4.3 and higher updates. Is it the new software that makes a sensor go bad, resulting in a hardware problem? If you get it repaired at HTC, wouldn't the software eventually break the hardware again?
[One (M7) General] onefasttreopro:
It's hardware... No ifs ands or buts....it's due to the module getting hot and distorting the images...the timing of software release and when problems pops up are coincidental.. the stxxxx modules are defective and being replaced with ov4688 modules by HTC, which don't get affected by the heat inside phone. Only replacing it fixes the problem.
[One (M7) General] htc_oneseries:
Hey could you tell me how much it cost you here in Pakistan? And how much time did they take?

And did you take it to a local mobile repairing shop? Thanks in advance. :)
[One (M7) General] :
My phone arrived now at home after camera replacement and I'm really disappointed.

A lot of scratches, the display doesn't fit and the volume buttons fall out...

Now I have to send it again to repair...
[One (M7) General] Desiredrive:
Hi guys, how much time from warranty to have my phone fixed because of the purple tint??
[One (M7) General] Osama Zabin:
Better you mention your country so the guys can help you better and give more precise estimations.

For me it took 4 to 7 days to get my phone replaced.

I read that some guys waited for couple of weeks.
[One (M7) General] :
It costed me nothing as my phone was in warranty. they imported new stock from hong kong in 10 days then gave me a call. I went and submitted my phone and the next day they called me to pick my phone up. It was an official HTC service center in Lahore.
[One (M7) General] okaar:
Hey Maik, are you in Germany? I'm about to send it in Avarto to repair it because of the purple tint.

Should I sent it in or not?
[One (M7) General] :
Yes, I'm in Germany.

Well, they replaced my camera, no purple tint anymore but a lot of scratches and other problems.

A lot of people had bad experiences with arvato, but there is also positive feedback.

I sent all my old phones to arvato without any problems, they did a great job. This is the first time where I'm not satisfied.

If you are in Germany you have no other options, arvato is the only repair centre in Germany for HTC Devices.

You have to decide it for yourself ;)
[One (M7) General] okaar:
Ohhhh oh also also, another thing. Do they accept unlocked and rooted phones or should I return to stock??

Danke!!!!
[One (M7) General] :
Definitely back to stock!

A friend sent his phone with unlocked bootloader and root and they didn't accept the warranty!
[One (M7) General] Thomas !:
Hi,

I was wondering if this issue with the camera was with all HTC One ? Because I bought my HTC One two weeks and it seems to be one of the last series because I have hboot 1.57 (even if I'm not sure it's linked but I guess it is because it's the last HTC One hboot) and have the issue with my camera. I was thinking they'll have fixed the problem after so many time...

And I even can't return it because I'm stuck in s-on with my 1.57 hboot (can't go back to stock...)

But I heard the warranty is working even for rooted HTC phone when it's hardware issues even more this issue is known.

Anyway I don't plan to send it now, it's not so annoying for me even if it's really stupid to make an espacially good camera in darkness wich justly screw up...in the darkness.
[One (M7) General] Ba7rani:
Oooh , Not good news !

See the attachment , 2 of friends they sent cuz of purple tint issue and repair centre replaced with NEW One (: ,,
[One (M7) General] :
Lucky guys :rolleyes:

I also hope for a new one, but the German repair service will never give me a new phone -.-
[One (M7) General] Osama Zabin:
They should distribute new phones for free after winning World Cup :thumbup:

Congratulations for world cup, and hope they will replace it for you,,
[One (M7) General] randomA:
anyone knows if in Singapore they upgrade your phone for this kind of issue?