yashsingh1/xdaforums huggingface dataset:
[One (M7) General] ddearce:
In a chinese forum some HTC Dev said that HTC is changing the camera module completly, and also some mainboard components to improve the refrigeration of the device, in order to properly fix this heating mess.

The old camera modules look like this:

http://attach.mobile01.com/attach/201311/mobile01-ea7fc9f7959411202a217c08f838f68d.jpg

http://attach.mobile01.com/attach/201311/mobile01-894c24946716bb3c0f1e86130205d64e.jpg

And the new ones are like this:

http://attach.mobile01.com/attach/201311/mobile01-17eaf69bfc09ced8c60f71380c6c66fb.jpg

http://attach.mobile01.com/attach/201311/mobile01-e3c3bf3d8cd4f95b50d5420f1f1326d5.jpg

As you can see, they are replacing the cooper tape as coolant, and instead they are using a gold block in the sensor.

This info was shared on 11/21/2013, so, phones manufactured in december are most likely to have this modules (january/february to be safe, 'cause if they have more of the old camera sensors they will not throw them away, they will continue to produce phones with that camera until they run out of them).

PD: They also are replacing the infamous camera glass.
[One (M7) General] Galactus:
can't view pictures, permission denied
[One (M7) General] Nokiacrazi:
Referral Denied

You don't have permission to access "http://attach.mobile01.com/attach/201311/mobile01-e3c3bf3d8cd4f95b50d5420f1f1326d5.jpg" on this server.
Reference #24.5cb40395.1386378209.25b92317
[One (M7) General] ddearce:
In a chinese forum some HTC Dev said that HTC is changing the camera module completly, and also some mainboard components to improve the refrigeration of the device, in order to properly fix this heating mess.

The old camera modules look like this:

http://imageshack.us/photo/my-images/822/k2j0.jpg

http://imageshack.us/photo/my-images/132/iv1i.jpg

And the new ones are like this:

http://imageshack.us/photo/my-images/196/1h01.jpg

http://imageshack.us/photo/my-images/844/jla7.jpg

As you can see, they are replacing the cooper tape as coolant, and instead they are using a gold block in the sensor.

This info was shared on 11/21/2013, so, phones manufactured in december are most likely to have this modules (january/february to be safe, 'cause if they have more of the old camera sensors they will not throw them away, they will continue to produce phones with that camera until they run out of them).

PD: They also are replacing the infamous camera glass.

PD2:

Forum fellow h.han has just translated the post in the chinese forum for us, and there's a way to find out if you have the new sensor or not:

PD: I can confirm this, I have the camera problem, just checked and my sensor has this legs.
[One (M7) General] polariscon:
Just received my ONE from Htc uk , they didn't fix anything.

Regenersis just responded:

"We have tested your device rigorously to our manufacturing standards, unfortunately we have been unable to replicate the fault you reported, despite extensive testing."

What a crap. Week without a phone and nothing.

:banghead:
[One (M7) General] mwatson:
I fear this is what I'm going to get as well. Mine is being collected on Monday and the problem is intermittent, obviously depending on the temperature! HTC customer service was and still is utter crap. This must be why Apple are so popular. They just swap the phones out and keep the customer happy.

So what next? are you going to pursue this?
[One (M7) General] r8zer:
Just an update !

I get mine back from regenersis Monday for the 2nd time.

lets see if it comes back damaged AGAIN.

for time being I have brought the Moto G all I can say is bargain at that price.#

If you are wondering why I purchased this its because I do not hold out any hope what so ever that my phone will be repaired.

The incompetence of both HTC and Regenersis UK are beyond words.

So Avoid companies like this, like the Spanish Influenza virus.

It will slowly kill you.
[One (M7) General] HardCore_xXx:
bummer

Check out these photos i took in the dark/low light with HTC ONE 4.3 .... Not only purple tint but some stains also... My guess is that the camera is not damaged completely but it's on it's way. I took it to the repair service about two weeks ago, and still didn't get it back. When i called they said that i'm getting new device, just have to be patient. It's a hardware issue. Heat damages the sensor, so it's not only camera related. Other parts transmit heat to the camera and that's how it dies. If you had only your camera changed, odds are the problem will come back. You have to get new, non-faulty device.

BTW, I got the phone with 4.3 installed so i don't know how camera performed before that update.
[One (M7) General] speedlover:
I packed my one today and took it to htc service here in Croatia. Problem was with blue or pink zebra stripes in low light environment. They took my phone, didn't ask for any bill or evidence of purchase and told me that I'll get a new phone in three working days shipped on my address.

My one is production date 18.09.2013. and it has this faulty sensor.

My two friends have done the same thing in last 2 weeks and they both got a new phone (not repaired) shipped on their home address with production date middle November.

Just want to say that I don't believe in repairing this issue, everyone with this problem should get a new phone from production date November on...
[One (M7) General] polariscon:
Will ring HTC CSC again and check why they didn't replaced camera, maybe will send it again.
[One (M7) General] jeremija8:
Did you take it to Agram servis? I'm also considering this... Hvala na informaciji :)
[One (M7) General] speedlover:
Yes I did. Don't consider it, just do it... :) I'm very pleased with their service overall, they have done some warranty repairs and LCD exchanges on my past htc devices already. Pozdrav i sretno... :)
[One (M7) General] HtcOneJon:
I had really bad purple squares and stripes on mine, but with 4.3 update it solved it. Now it flashes pink for a second when I open the camera in low light and then it's fine.
[One (M7) General] Ciebiada:
So how is it man?
[One (M7) General] donkeykong1:
I don't have tint problems. My screen goes all red for a second or two in dark enviroment, but I hear loud clicking sounds from my camera. Sometimes when I try to focus my screen acts like it's under water, i see waves on my screen. When that happens picture is so blurry I can't see anything. Should I take it to Agram or what?
[One (M7) General] speedlover:
Yes you should. There shouldn't be any red /pink /blue tint, not for one, two or ten seconds. This clicking is camera trying to focus and the waves / stripes also come tinted in blue or red... That's a faulty camera sensor and you should take it to Agram. My friends that got the new devices because of this problem, don't have any issues taking pictures at lowlight, there is no tint whatsoever and no problems with focus. And the pictures look great...
[One (M7) General] donkeykong1:
Thank you very much for your answer ?
[One (M7) General] wireroid:
Lol, no, it's still broken. The 4.3 update just adds a detection algorithm that drops the ISO and recolors the picture if it sees too much blue/purple/pink. The fact that it flashes pink at all should tell you there's a problem. Let it run for a little while in low light - you'll see it show bright purple again as the heat from the CPU gets really bad and the software can no longer disguise it.
[One (M7) General] rami98:
Called HTC, they said they will be sending me a prepaid label for fedex to ship it to them. Going to take pictures of the phone itself before I put it in the box, and it had better come back that way. Hopefully HTC america is better with their service than regenersis and their horror stories that I've seen on this forum. I got a code from that moto x sale yesterday, but I'm still debating on whether to buy that too. Anyone have input on whether the Moto X is worth the 350 while I also have my HTC One?
[One (M7) General] akarol:
Is this a serious question? Who the hell needs two phones? No phone is worth anything when you already have a phone.

Now, between the two, I'd easily take the Moto X. But I'd probably go with the Nexus 5 over the X for that price.
[One (M7) General] Ph33zy:
growing kinda impatient... phone was supposed to be delivered to CA from Houston today, but FEDEX has not updated the status since very early Monday morning. I'm hoping my package isn't lost in the snow...It's been about 10 days so far since I last had my phone..
[One (M7) General] lstrike:
Basically I called and was told because I unlocked my boot loader my warranty is voided and I would have to pay. Asked for a supervisor told them what I thought about their quality control and basically using my boot loader as an excuse not to cover a known defect.

Total bunk...
[One (M7) General] Ciebiada:
Get it back, make it locked and s-on, resend it hoping they don't make notes.
[One (M7) General] lstrike:
They already had it in the system...i was impatient when I got the phone. At the time the only way to S-OFF was to go through HTC which I did. So I am hosed with a phone that has a hardware malfunction that has absolutely NOTHING to do with S-OFF. Cellphone industry should be more like the auto industry where they can't deny you of warranty for any upgrades etc unless they can PROVE that a change you made has in fact caused the problem. I don't understand how this is ok on a known issue.

But at the end of the day it is my fault as it was clear I guess that warranty would be voided when I did it...lesson learned wait for the hacks to come out and never do anything through an official channel.
[One (M7) General] akarol:
Leave it to HTC to **** up on delivery and support of their devices. I should have learned my lesson with the OG HTC Evo and steered clear of them. Never had any issues with my GS2 and GS3. My girlfriend also has had her GS4 since I acquired my One and hasn't had any issues with it either. Samsung and Moto seems like the ones to stick with. I'm going to get the Nexus 5 (hopefully this holiday) considering the cheap investment that it requires. HTC can keep my money this time, but they won't see a dime from this family again. Enjoy the ride to bankruptcy!
[One (M7) General] Ph33zy:
Did you send it in with an unlocked bootloader or did they deny you the chance of even sending it in since they had a record that you unlocked your bootloader? I ask because I unlocked via HTC initially, but then S-OFF'ed and ultimately went back to S-ON before sending my device back and am now just waiting to get the device back from HTC. I assumeit will be sent back fixed since they haven't said otherwise to me.
[One (M7) General] Fidelcastrol:
35 degrees on cpu picture is fine. 36 small tint. 37 and above not usable. Good luck trying to fix that with software update !
[One (M7) General] rami98:
1) After the purchase, I would try the MotoX and if I really liked it, I'd probably sell the HTC one.

2)Verizon, so Nexus 5 is out of the question sadly :(
[One (M7) General] brainimpact:
is the purple tint problem on both the Nokia Camera modules and the replacement module they used after Nokia sued them?

I've never noticed any tint on the HTC One I got right back at release when they was still shipping with the camera what was Nokia property that a 3rd party manufacturer was selling HTC.

I now have a Vivid Blue ONE too but never really tested the Cameras on that or done any comparisons but will soon.

Nokia Module v's replacement Module
[One (M7) General] smudgelab:
I'm more than happy to be wrong on this but wasn't the dispute over the technology involved in the HD microphones rather than the camera in the Nokia HTC spat?

For the record, I'm satisfied with mine now, screen stays black when covered, up to now, no purple / pink / blue artefacts / colouring, and it appears to work as it did when I fist bought it. Annoyingly though, my son's whose was fine has just this week started displaying the pink screen when covered... sigh... bit of an ongoing saga this...
[One (M7) General] dibdab214:
Did you send it in to regenersis? if so what was the turnaround time? Did they explain what work was carried out and did yours come back in good condition as it was sent? Sorry for all the questions it's just mines gets picked up today, nervous about the whole thing :(
[One (M7) General] Nokiacrazi:
Mine should get returned to me today but I suspect no one will be in to receive the delivery ;/
[One (M7) General] smudgelab:
Hi, returned in good working condition but merely wrapped in flimsy bubble wrap in a small plain white box secured externally with an elastic band! The phone was free to rattle around inside! If you can, just to cover yourself, try and film you unboxing it on arrival. The sheet which came with mine didn't state what they had done just that it had been repaired. Oh aye, yes regenersis... Who lost it in the repair facility for 3 days and didn't know they lost it until I progressed the repair on the chat online...
[One (M7) General] Ciebiada:
Not sure where the CPU temperature probe is, but assuming it states the CPU temperature then this is only somewhat related.

It is the camera sensor that is getting too hot. Of course temperature of one may depend on the other, but in general it is the fault of the camera sensor.
[One (M7) General] MultiLockOn:
Honestly I don't think it has anything to do with temperature, it's been very cold in SoCal lately (30's) and my phone could be practically frozen and the pictures will still come out like they were taken inside of Barney's asshole. I love the One in concept, but this is my FIFTH replacement and each one gets worse. As much as I would love to support them their quality control is garbage. Back to sammy.
[One (M7) General] DagsJT:
Seems like temperature affects it from my experience. From cold, it can last a little while before becoming more and more purple. But if the phone is warm from usage, it's purple straight away.
[One (M7) General] Elsydeon:
It's both temperature related and related to what exactly you're trying to take a picture of in my experience. I notice that the longer you hold the camera against anything that's black, or if there's a black background, the more and more the edges will turn purple. The moment you aim the camera at something lighter in color, the purple edges immediately go away. Aim it back to the black object, and the edges turn purple immediately if the camera has been warmed up.

I'm trying to just live with mine, since I'm not really using my camera for any memory shots, mostly just use it to take pics of stuff to sell, and I'd rather not send it in and risk the phone getting mangled in repair. Bottom line, if you're trying to take a pic of something black, whip it out and make it a quickie.
[One (M7) General] mdt017:
I'm getting the same. The longer the camera is on while in dark condition the more dominant the purple tint gets.
[One (M7) General] gamer765:
I'll be waiting. ;)
[One (M7) General] jcamachott:
It is definitely software related. I have taken pics in the past in low light and never had the purple tint, but its there now.
[One (M7) General] JoshR8:
You could be right, when using my HTC One in a hot country this summer the purple was very apparent, now as it's cold in the UK I don't see it at all.
[One (M7) General] HolyAngel:
I've had it happen on a couple different (mainly sense) roms on different firmwares, the only relating thing i can find is that the roms where i had the camera problems were roms built from system dumps. All the roms I've tried built off RUU's have not contained the issue at all and my camera has been fine. My camera was originally fine on 4.2 and had been fine on 4.3 for some time as well, so when it happened randomly on a 4.3 rom i switched roms and camera was back to normal. I'm not sure if perhaps the phone the system dump was from had the problem or not.
[One (M7) General] Xerro-Five:
This is most likely an incorrect assumption. If you check out the primary thread for this issue http://xdaforums.com/showthread.php?t=2317507 you'll see that it cannot be software alone and is mostly hardware. I'll spare you from reading through the 260+ pages in the thread, here's a summary of why:

-For many it can be induced by heat (physical induction means physical problem). Some can be fixed by cooling below 20 degrees (same)

-On both Google and normal editions

-Independent of batch and factory (so far)

-On all versions of OS and firmware (definitely not just 4.2)

-Worsens with time (software doesn't behave like that)

-Replacing the sensor temporarily fixes it

-Replaced sensors seem to begin to develop it again with time

-It is well known that some image sensors are more prone to this kind of heat noise problem

Why do some phones not have it? Could be luck (a few better sensors in an ocean of not so good ones), maybe it hasn't developed yet (we know it gets worse with time), or maybe there's actually more than one problem going on here. The last possibility is interesting because while everyone seems to have the color issue, some aren't as impacted by factors, some have other patterns of noise, etc... It's hard to say.

But it can't be entirely software given the above.
[One (M7) General] io53:
Yes, it still could be a software issue caused by not getting the sensor characteristics right. But even if it is software it does not mean that HTC will get a fix out.
[One (M7) General] ArmedandDangerous:
I've NEVER had it happen prior to 4.2.2 so... And hardly anyone did if any at all. You'd be hard pressed to find a single post on the topic pre-4.2.2

EDIT : Also do not forget that the GE editions still use kernels by HTC.
[One (M7) General] lunercrab:
I've gone thru 3 replacement phones, like new refurbished thru att...all of them had some tint...but one had it really bad....but I recently bought the new blue version and I have no tint what so ever...the camera screen stays pitch black on the table...I also have been running different 4.3 roms on the new one and I do see some tinting but still no horrible like the others were...so not sure if they fixed the camera on the newer phones or if it is still 4.3....I'm downgrading back to 4.2 again since my battery has taken a hit on 4.3
[One (M7) General] Xerro-Five:
Yeah it did take longer for some to develop it than others that's for sure. But I've had the problem since launch, and since Canada skipped 4.2 I went right to 4.3, which still has the issue. Also, back when that thread started, I know that many of the people complaining had 4.1. Of course now it's easy to say it's related to 4.2 because everyone's either on that or the next, and the issue develops with time so the timing when it shows up is likely coincidental.

Sure, but all the custom kernels and ROMs that people have tried also still have it (so far at least) and there's been a number of attempts.
[One (M7) General] ArmedandDangerous:
All kernels so far is based on HTC's source, and unless they know where to specifically find the fault, they'd probably never find it. Also initial reports from 4.3 OTA says it's fixed, so here's to hoping!
[One (M7) General] Xerro-Five:
That's fair. Yeah I had hope for 4.3 too! Sadly its not the fix we were waiting for (though it definitely did change the camera settings) in my experience. Seems like the people in Taiwan who got it a while ago also didn't have much luck with it being fixed, only a few of reports of improvements but lots of unchanged :( I wonder if this relates to the diversity and complexity of the issue in different phones?
[One (M7) General] MrFEr:
I think we should wait for the WWE 4.3 update. That will answer these questions once and for all. I didn't see the 'camera improvement' note in the current 4.3 OTA updates for USA and Taiwan. This might be a separate update for everyone.

Cheers!
[One (M7) General] mrrick:
So I have the purple haze issue and a couple dead pixels on my screen. I Just called att service center today. Took all of 10mins and I now have a brand new HTC one on the way and should be here by Friday. (side note: I bought my htc one through craigslist so didn't have a receipt or Insurance, but they didn't even ask about ANY of that. Which really truly surprised the hell outta me.)

I made sure that the rep understood the camera issue I was having, which she was fully aware of as an issue with our phones she told me. She guaranteed me that I would be receiving a NEW unit, not a like new or refurbished. She made notations in the work order to make sure the camera was actually tested and verified to be in full working order before it was shipped out.

So, I have my fingers crossed and hoping for the best. I will post the results here when I receive the unit in a few days.

**I wanted to post this just to let people know that the process was very simple to do and they did not care or ask that I didn't have a receipt or insurance and that I bought it through a third party, Just in case someone might have reservations due to this reason.

This is the number I called btw: 1–800–801–1101

*s¡gned
[One (M7) General] salwansk:
i just updated my AT&T htc one to 4.3 and i still have the issue
[One (M7) General] pewpewbangbang:
I never had the issue until I updated to 3.22

---------- Post added at 02:22 PM ---------- Previous post was at 02:20 PM ----------

Did you root your phone or anything? Do you have to relock the bootloader etc before sending it back?
[One (M7) General] mrrick:
My phone is rooted, but I was lucky and have s-off, so I'm going to put it back to stock before sending it back.. Just posted this in the other camera thread.

"Quick Question, just got my replacement phone and its a 1.44 HBOOT. If I upgrade to 4.3 before I root it, will I still be able to s-off my phone? Or do I need to root first..

Also, new replacement phone is absolutely perfect finally, no dead pixels, not a scratch, no gaps, and 1.44hboot..BUT..still has the purple problem. Lol. I'm over it and i give up. I'm buying the Sony qx10 to pair with this beast. I'm done trying. I've said the serenity prayer and I'm moving on! :) "

*s¡gned
[One (M7) General] domineus:
I had a purple haze too. Then switched to the sony qx100...problem solved and my pics haven't looked better

Seriously the htc one takes decent photos. Seriously. I mean compared to the note ii...those images were awful
[One (M7) General] mrrick:
How do you like the Sony 'lense'.. How well does it sync up with the htc one, is it quick, no lag, etc.. I think I'm going with the qx10 just due to pricing reasons but I still think it will be well worth it for me personally..

*s¡gned
[One (M7) General] domineus:
IT syncs well ... there are some issues

For example the sony play memories app sucks. Frankly, it sucks. That's the biggest issue with the camera.

The connection is unique - if you are taking a phone call, the connection stops. Sometimes it doesn't connect, but again it is because of the play memories app.

The quality of the images are gorgeous though I'll attach a few samples later tonight
[One (M7) General] mrrick:
Thanks man, that'd be awesome to see some shots.. I heard the memories app wasn't anything to write home about, which I kind of expected with it being so new, but maybe with a few updates it will be up to snuff.. Cheers!

*s¡gned
[One (M7) General] domineus:
I've uploaded a few here

http://www.flickr.com/photos/104802323@N05/

Right now I'm still uploading a lot but this is enough to say the qx100 does everything as advertised and it is a great accessory. Albeit not price conscious.

The biggest complaint is play memories
[One (M7) General] Roadrunner100:
This issue has been getting progressively worse on my One GPE. I've contacted

Google Play Store Customer Service

with photo samples attached, and got an immediate response that they will send a replacement unit... Since mine was bought in the US, they'll hold the replacement till I get back there in June. Seems as though Google are more customer service oriented than HTC and willing to acknowledge the fault...
[One (M7) General] speedlover:
That's not exactly true, it depends where are you from. Here in Croatia they send you the new unit in 3 working days. That was the case with my unit and two other ones from my friends. And those are new units with new camera sensors, all FA3A...