yashsingh1/xdaforums huggingface dataset:
[One (M7) General] vegetaleb:
After 2 months of purple tint and wait for a hopeless fix promised by HTC I switched to S4.

I am convinced now at 99% it's a hardware fault.

Most probably due to the shortage of camera sensors back in April-May HTC asked a third party factory to produce the same sensors but these productions didn't respect the HTC voltage configurations.Updating FW,using high ISO or HDR in low light can trigger an overvoltage of the sensor and hurt it.

It looks like these bad units were mass produced to never face another shortage again,the result is that sensors made till October can be bad.

I am buying an HTC One again but this time with a new warranty policy: they are forbidden to fix the phone,they just replace it plainly and simply because they don't have the machine to open it. :D
[One (M7) General] Ciebiada:
Sorry to hear that. That volume buttons are probably a difficult spot as mine also shows that some work has been done there (Regenersis in Poland btw.). But on the other hand, the other holes I had on the top and bottom are kinda better, and also the power button is more tacktile now so I am not complaining.

I doubt they will agree to give you a new phone, but they will probably replace your casing, which may turn out not bad I guess.

But all the time lost...

Care to post pics of the damage they introduced?

---------- Post added at 11:46 AM ---------- Previous post was at 11:41 AM ----------

It's because the video is recorded at lower ISO, but don't worry the tint will show up even there. I was so mad, when I have realized that the longer the video shoots (obviously the sensor gets hotter) the more tinted it is. It may be hard to see at first, but when you record a long clip and then compare the image from the beginning to something at the end, you can clearly tell.
[One (M7) General] r8zer:
here are the photos of my phone.
[One (M7) General] smudgelab:
That's shocking, butchered and definately a case for return! The attachment shows the condition mine was in when it left this AM and how I expect it back...
[One (M7) General] Khixar27:
ok so i recently purchased mine and for me the ourple tint is only durin very low light but before taking the photo it is like always

but after photo i think mine doesnt give purple tint with flash its completly gone

u guys just have to focus on right points the camera is made for greater light capturing but i gguess in ver low light condition and a small bulb illuminating some part of the photo then is gives this problem

mostly depend on the lighting :)
[One (M7) General] smudgelab:
Which is all well and good except that my son's phone, in exactly the same conditions and side by side with mine... doesn't exhibit any of the purple tint at all!
[One (M7) General] jeremija8:
Omg. That's embarrassing and very unprofessional.. I can't believe they returned it to you in this condition...
[One (M7) General] r8zer:
I also took a video of me unboxing it and you should see what it came in, they ask for it to be packaged with bubble wrap i get it returned in a flimsy little box no padding and phone rattling round inside.

Warranty Unboxing
[One (M7) General] raysurrx7:
Yes. I bought mine used off of swappa and they repaired it at no charge.I just had to pay to ship it to them
[One (M7) General] combat goofwing:
Oh god I'm defo videoing my unboxing when its returned, mine was also well packed in bubble wrap and a padded envelope.Its the least you should expect it to be returned in.

I have only had mine a month and i treat my phones like a gem and it was pristine when sent off,if it comes back anything other than like it went i will be demanding a new one and not another week without for it too be repair
[One (M7) General] r8zer:
I have said them same this is unacceptable and their blurb was they don't do compensation I rebutted it will be when I take you to small claims court for items not fit for purpose,
[One (M7) General] combat goofwing:
so have you spoke to HTC and was that there answer, surely they accept it coming back in that condition is totally unacceptable

really worried about mine now

any other UK users had issues with returned devices from the service agent
[One (M7) General] r8zer:
Yes I have had multiple conversations in email and in their chat app pon their site to which I have savesd all conversations between me and HTC. I have told them if my phone is not back to factory condition I will be going to court for a new phone and the cost of my original in compensation.

I think that is fair, especially seems they are using incompetent third party authorised repairers,

Where is quality control and who signed off the job sheet. They need to be fired!.
[One (M7) General] combat goofwing:
did theu accept its condition was poor, did they offer to repair the damage around the volume switch
[One (M7) General] r8zer:
They have asked me to send it on again I have told them I will honour this and that if phone is still unacceptable I will want a new phone. All the said was sorry but that is corporate bull crap and not interested in that sorry don't fix my phone.
[One (M7) General] iisshaun:
Well, I got my phone today... purple tint... I've tried everything, nothing helps. Hopefully it doesn't take long for them to replace it, I waited 2 weeks to get this thing. The camera is pretty awesome apart from this problem, infact everything about this phone is awesome... such a bummer.
[One (M7) General] Da_Kingswood:
In for repair

I have dropped mine in for repair today, they said up to "3 WEEKS!". I really hope this is going to be a long term resolution.
[One (M7) General] combat goofwing:
Well I got my phone back yesterday and it looks perfect no damage at all which I was very pleased with.But now I'm not sure,the purple low ight problem has gone but replaced by a slight pink tinged to all photos,and now I'm not sure if they even had the phone open.You see my top speaker right hand side was ever so slightly raised above the screen,you could not tell looking at it but if you ran your finger over it you could tell it was slightly raised and it appears to be exactly the same after the repair,my WiFi also seems very flaky........going to test it all out today
[One (M7) General] combat goofwing:
Mines going back again this is unacceptable
[One (M7) General] Ciebiada:
It is strange that you have the pink spot in the middle. Mine was always from one side (from the bottom of the phone)
[One (M7) General] r8zer:
Mine is going back monday, lets see shall we what they do with it as I will be going to court if it comes back again in a damaged state.

Have taken video before hand of me packaging the device.

and will also do another when I get phone back.

So far Very poor service from both Regenersis and HTC.
[One (M7) General] biffsmash:
Pink spot has been present on almost all the phones i've ever owned including the S3, Nexus 4 and many others. Pink spot isn't present on my current one on Venom 3.1 but rom version does affect the pink spot.

Purple tint and pink spot are both fixable via software as my other One with really bad purple tint, was fixed on the latest stock 4.3 update. I wouldn't hold out too much hope for the pink spot issue.
[One (M7) General] Galactus:
A lot of evidence disagrees with this
[One (M7) General] Thug_4_Life:
HTC released 4.4 for Dev and unlocked versions; yet, camera fix is not included, and will not be fixed via the update.

My humble advice is to just send the phone for repair, since it fixed my camera immaculately (not aware of pink spot issue either). IMO, this will never be fully fixed via software update.

Sent from my HTC One
[One (M7) General] gtg465x:
If I were keeping the One I might send it, but I'm picking up the Moto X using the Cyber Monday deal. Love the One still, just ready for a change. Been a long time since I've kept the same phone for 9 months.

Anyways, from someone with purple camera tint who's actually used 4.4 with Sense 5.5, I can say the issue might not be 100% fixed (need hardware replacement for that), but is greatly reduced to the point that I would be happy.
[One (M7) General] gtg465x:
This is a picture taken in my bathroom with the light off. It is MUCH darker than it appears here. Not an award winning photo, but I don't see purple tint like I was with 4.3.
[One (M7) General] gtg465x:
Here is a picture that shows what the lighting in the bathroom actually looks like. You can see that the shower I took a picture in is actually behind the door and even darker.
[One (M7) General] EnIXmA:
I gave up on the 4 mp purplapixel camera and bought the Sony qx-100... Attached are some pics taken from it...

Love it, my HTC one is perfect now
[One (M7) General] UCFour:
I am currently on build 4.06.1540.2

previosly i had purple pint in low light..even now its still there
[One (M7) General] xcesivemastub8ah:
Not to get off topic but i cant see how anyone can find that to be a good deal. The "deal" just brings moto x to the same price as a nexus5 is 24/7. While I prefer the more "compact" size of the moto x, even over the HTC 1, that's about the only advantage I can see it having....

Back on topic I've a friend who was holding out hope of a software fix since he doesn't have a spare and being out for a week without a phone is going go hurt but he's just going to bite the bullet and send it in Monday as the 4.4 did absolutely nothing for him. I'm not sure HTC even tried this time around. I remember the 4.3 update at least mention the camera. This one didn't.
[One (M7) General] Ciebiada:
Sure, keep us posted!
[One (M7) General] gtg465x:
To each his own. Yes, the Nexus 5 is already $350-$400 every day, but I have used both a Moto X and a Nexus 5 extensively, and I like the Moto X a lot more. Innovative features that change the way you use your phone. Moto X has them. Nexus 5 does not. I would rather keep my HTC One than own a Nexus 5.
[One (M7) General] bobsie41:
Slightly off topic but camera related. For some time now, my camera appears to not be able to focus properly giving aweful grainy pics 90%+ of the time. I have searched the net for this issue and found some people with the same problem but no solution. I have tried most of the settings that I could but to no avail and have reset back to stock settings.

My device is natively uk T-Mobile (cid ORANG001) but I s-offed and de-branded it at the earliest possible opportunity and I am presently running stock 4.4 (developer edition).

I suspect that I have a hardware issue but I am reluctant to return my device at this stage due to having to return it to the T-Mobile stock state.

Does anybody else experience this issue or have any idea as to a fix?
[One (M7) General] Tayyab94:
the purple tint is so annoying.
[One (M7) General] smudgelab:
Mine did this occasionally, especially with macro photography. It seemed to focus behind the subject as opposed to what I was trying to shoot. The next day it would be back to shooting fantastically again and in focus, there appeared to be no pattern to the behaviour which made it do this either.

Have to see how mine comes back from repair...:confused:
[One (M7) General] Alaadragonfire:
I emailed HTC regarding this issue and here is what they replied to me "" Thank you for contacting our Customer Support Center.

With regards to your inquiry,

I’m sorry to hear that you are experiencing difficulties with your device.To resolve this issue, i would like you to perform the following steps, the problem might be solved :

1. Upgrade your device to the latest available FOTA release. Settings> About> Software updates> Check now.

2. If the picture is taking in dark environment, reduce the ISO. Camera> Settings> settings> 200.

3. If the noise symptoms are appear under bright environment, please close some apps from the task manager, monitor the battery temperature by using *#*#4636#*#* , check the battery temperature, and wait until the unit is cooler before taking anymore pictures.

4. Restart your device.

5. Try to use the phone in the safe mode:

-The purpose of safe mode is to boot your phone without any installed 3rd party applications.

-All original default functions still be available in safe mode, and all the changes done in safe mode will be reflected when you reboot in normal mode.

-This will allow you to determine whether a third party application has caused the symptoms you are seeing.

You can follow the below steps to enter the safe mode:

1. Press " power key " to restart your device.

2. Wait until the SECOND "HTC logo" appears on screen

3. Press and hold " Volume down key " until entering OS

4. " Safe Mode " text will appears on the lower left of screen.

If you followed these steps and the issue is resolved, it means that you have downloaded 3rd party application downloaded from the internet which conflicts with you device OS. Please remove it from:

Settings>apps> downloaded >click on the applications and un-install them.

If you followed these steps and the issue is not resolved, please try to take back up of the data saved over the phone , because this operation will delete all your personal data and try resetting the device from:

Settings>Backup & reset >factory data reset.""

It seems they won't admit that its a hardware problem and its a heat problem which is causing this !!
[One (M7) General] MoshuXXL:
I know some HTC One owners which have the tint problem since day one. They are delivering new phones with faulty used cameras or are they like this from start? If the camera module is new then it shouldn't be damaged from start. Could be a manufacturing problem and not a heat problem? Maybe the heat only makes the matter worse and is not the source of the problem.
[One (M7) General] eldad_is:
Hi, will htc repair the device if it is unlocked s-off tampered and all that crap?
[One (M7) General] dbaler:
What did you say to them? Did they require any paper work? What is the turn around time?
[One (M7) General] mrlatinos:
I spoke with an HTC rep today and they confirmed it was a hardware issue with the phone. He said they first believed it was software, which it was for some phones, but after the 4.3 update, if you're phone wasn't fixed, it was definitely a hardware issue and needed to be sent in for repair.

My question now is, if I'm running ARHD, will they still cover the costs of the repair since the phone was defective to begin with? I'm in the US and it was my impression that unless rooting the phone could be proved as the cause for the problem, HTC has to cover the damages. It's this true?
[One (M7) General] xxquicksh0txx:
Seeing as they've admitted it was a hardware issue, I think they'll honor the warranty.

Just flash a RUU and see what happens. (If you're s-off remove the 're-locked' tag)

I've been thinking about sending mine in as well. However, I dropped my phone... So I'm hoping they don't blame it on that.
[One (M7) General] smudgelab:
REALLY, really getting annoyed now. No updates on the "Track your Repair" stage so I've been on chat with them for the last two days. Now I've just been told my phone has been lost within the ARC (Authorised Repair Centre - Regenersis) and it could be up to 10 working days before I'm informed of any progress. Kept it all together and remained angry polite but after about 5 minutes the chat was cut off by the guy in the other end!

HTC... My loyalty is really being pushed to the limit now. I bought one of the Motorola Moto G phones as a stand in for the time my One is being repaired and in all honesty, I'm not missing it as much as I thought I would...
[One (M7) General] akarol:
I had mine repaired about 3 months ago and the purple tint has been coming back slowly but surely. I believe it is a design flaw more than anything. Such a shame considering this is the main feature of the phone (low light photography).

This was the first HTC phone I purchased after the EVO OG and will be my last. They always mess it up somehow.

---------- Post added at 01:55 PM ---------- Previous post was at 01:54 PM ----------

I had mine repaired about 3 months ago and the purple tint has been coming back slowly but surely. I believe it is a design flaw more than anything. Such a shame considering this is the main feature of the phone (low light photography).

This was the first HTC phone I purchased after the EVO OG and will be my last. They always mess it up somehow.
[One (M7) General] graffixnyc:
I got a 4th warranty replacement today. First one stopped reading the sim. The next had about 10 Dead pixels, the next the volume rocker only worked when it wanted to.. Now this one has a horrible purple tint. I'm just going to demand a new device from AT&T instead of another refirb. Whoever does QC where they refirb these needs to be fired.
[One (M7) General] Iz3man:
I sent mine in for this repair as well as a speaker fix, but because my front ear piece / front camera lens has some small scuffs, they voided my warranty... I'm in a fight with HTC and FutureTel ( repair center) for them to honor it.. but like another, I bought a Note 3 because i was done with this BS.. HTC one is my first and last phone from those asshats
[One (M7) General] xcesivemastub8ah:
This actually could make sense seeing as how I know mine didn't have purple tint when I bought it. I only noticed it after the 4.3 update that was supposed to fix the issue and just assumed that whatever they did in the software had caused it. Could've easily just been a coincidence. Since I sent mine in for the warranty repair I haven't seen a single pink purple dot. It takes the kind of low light pics I was originally sold. Hope it stays that way. That being said, my son has had no issues on his phone so it could also just be that you got a bad replacement module. Time will tell...
[One (M7) General] Theshawty:
I've had it with High Tech Crap... They always muck things up somehow.

This was my first HTC (except the Nexus One) and it's likely my last.
[One (M7) General] lanewhit:
So I was playing around a bit just to see what would make the pics better. I believe heat is certainly a contributing factor. I have an Otter Box Defender case which protects it well but, it may be part of my problem. Once I took the case off, the purple tint was virtually gone. Even pointed into a dark room, the screen stayed dark. The pics were okay but I found you really need the flash to be on to get a clear pic. My ISO was set to 200 and saturation was set to -1. Not sure if this will help anyone but I thought I would share.
[One (M7) General] Ciebiada:
I share your pain man, the phone would be excellent, but the quality control...

Anyway, S3 was the last Samsung for us (or for me at least), One is the last HTC, we are slowly running out of options :)
[One (M7) General] gsusx:
why oh why dont nokia make android phones :'(
[One (M7) General] Neo Cortex:
Or Carlsberg
[One (M7) General] kleanth1s:
Good one... :D , or coca cola.

I myself was a big fan of apple, until I found that android was better. When I bought my htc one, I was in love with it. But, by not being a fan of big phone games with graphics, I wanted a phone with good hardware and good camera. Having seen the comparisons between all the hi-tech phones, I have made the mistake of buying this one. Hopefully I will manage to sell it for the new lumia.

I have been following this forum and the conclusion is, if I send it to htc, I will have the tint again. Thanks htc.
[One (M7) General] Ciebiada:
Is that really the conclusion? I asked yesterday for an explanation why the issue is to come back, and also to point me to more than one case for which the issue reappeared. Got no response. Don't get me wrong, I accept that it may be the case but would like to know why.
[One (M7) General] kleanth1s:
We are all buyers. They are sellers. We try to get whats best for our range of money, they try to sell with maximum profit. We have to understand, its a faulty phone. Everyone has the purple tint issue. If they were a serious company, they should have called all the phones back for free repairs. Instead they try to find if you are rooted, if you are s-offed, so that they charge you the new camera module, to get by for a month or so, until the tint comes back. I dont want to be without a phone for 2 weeks, wait for it to return, with maybe another fault (someone said his volume buttons were broken), return it, for 2 weeks again, with the tint issue all over again.

As a phone is great, but I need the camera. Either I will buy a camera, or better, I am selling it for the lumia, or the xperia. Sorry HTC. This was my last purchase.
[One (M7) General] ddearce:
'Cause the problem it's not a "faulty sensor", the problem is the shielding of the sensor, there are plenty of videos showing this.

Look at this video:

http://www.youtube.com/watch?v=KZqZv6MlU8g

That shows that the sensor is fine, it's not defective, but something near him, or even the motherboard, are generating too much heat.

Overtime, the shielding wears, and affects the sensor, and became "faulty" again.

There are lots of people in this and other forums who got their sensor changed but after some time (even months) the problem happens again.

Also, in spain a lot of people send their phones to HTC official repair center, and when they got it back it still have the issue!.

I'ts sad, but that's the way it is, the best you can hope, is to get a shielding that at least do not damage the sensor, but blue/purple corners when the phone warms up will be always there.

IM sure that they are just replacing the sensor and putting a lot of thermal paste, paste who get dry over time and problem shows up again.
[One (M7) General] Ciebiada:
The video, indeed, proves that heat is the issue but it doesn't tell if it is incorrect heat distribution or something is getting too hot to begin with. My warranty repair consisted of replacing both camera and the thermal copper thingy, which I believe works as some kind of radiator.

If we compare the sensor to the CPU, and that copper shielding to radiator, what I believe is a fair comparison. Then I can't see how the shielding will degrade over time. Yes the thermal paste performance degrades, but not that much. And not that fast, so guys that had it replaced can have the issue again, just because of that. Also from my experience (I could almost bet on it), if it even has any thermal paste over there, then it was not applied manually by the technicians but it was a tape "glued" one side to that copper sink already.

Btw. did you undergo the warranty replacement and got the issue reappeared? The fact that some guys send in the phone for repair and got it back still with the purple tint is of course unacceptable, but how is it relevant in topic of issue reappearing over time?
[One (M7) General] mwatson:
Mine is going in for repair next week. How can I check the camera hardware and software version?
[One (M7) General] MoshuXXL:
Browse to "/sys/android_camera/sensor" and open the file with a document viewer.
[One (M7) General] smudgelab:
Just got mine back in remarkably good condition - so far - am just re-installing everything. Volume button appears ok, I wondered in fact if they'd actually done anything at all with it as the letter accompanying the phone in the white box held shut with an elastic band(!) :mad: doesn't state what work has been carried out.

Using es explorer as above, the camera sensor reads

"st vd6869(1.0) cinesensor 2013-09-25" so as the phone was bought around April(ish - I think), I'm guessing this is a new sensor? (25 Sept' 2013).

See how it performs later with and without heat...