yashsingh1/xdaforums huggingface dataset:
[One (M7) General] gustav30:
I just don't see HTC removing OIS from the One. OIS is not part of the sensor itself...I've had the phone for a year and I'm used to the way it handles video. I have a 6 year old at home that I'm constantly shooting. So video for me is important. I would have noticed it after getting the phone back from repair. I know there is a theory that the OIS chamber itself was or is the blame for the purple tint, so I could see why people would think they'd just remove it. But out of all the people that have gotten Omni sensors, the only complaint has been some green on edges in low light which is fixed by switching to night mode. More people would be coming forward saying their camera is super shaky now.

Now I'll blame them for ruining stereo recording on kit Kat and only allowing the left channel to record audio after you exit the camera app and go back in to the camera app. For me that has been the biggest pain in the ###.
[One (M7) General] cyrusct82:
Ok. But what about the EIS on omni sensor? They can be together (OIS with EIS)?
[One (M7) General] dainese01:
Hi,

Do you know if this obviously poor factory fault would be covered under warranty? I just took delivery of one and find this to be a terrible oversight. HTC are lucky they haven't copped more uproar, or media attention. It is such a great phone in many respects but this defect is a worry!

Thanks
[One (M7) General] cantfindanick:
I got mine back from service 2 weeks ago for red tint fix. red tint is completly gone and i compared my htc one to friends sgs4, i can assure you ois still there and does a million times better job than sgs4's digital stabilization, you can still see ois reacting when you make small but quick movements at full zoom.
[One (M7) General] nitin_ko:
yes, if you have the bill they will change the module FOC.

It took them quite a while to accept this as a faulty part. but once they did accept, they readily give an replacement and/or change the camera.
[One (M7) General] leexgx:
Ok so it's not me then, I got mostly pink when it's low light, on black and white its as clear as it can be for low light

Soon as flash fires and lights up every thing perfect picture some times

How does one do replacement with a phone that has been rooted and custom rom loaded as they can be a little twitchy with wanting to honour a hardware fault , no way they simply replace the sensor, they would replace the phone
[One (M7) General] threetwentyfizzle:
Hey guys I am too experiencing the pink/purple tint in low light. Its not as bad as others I've seen, but the purple pink hue is creeping in from the edges and looks grainy in low light situations I.e. indoors at night.

Anyone on AT&T in the States make a warranty claim for this? I'm just worried about going thru all the hassle to receive a refurbished phone. How about the repair option? And has anyone been denied warranty or charged for being unlocked?

Thanks in advance, just need to make a decision now that my warranty is nearing its end in a couple months
[One (M7) General] blitz911:
I'm with T-Mobile US and my HTC One had those purple/pink colors in low light. I was rooted but S-On with custom Rom. I just used the various tutorials on here and went back to complete stock, the way it was when I first got it almost a year ago. Just backed up my Rom and photos. Emailed HTC at first, and they tell us simple things to do like cam app cache, etc. When that didn't work, the gave me a number to call. He recommended doing a full wipe which didn't work as well. They'll give you options to either do a warranty repair or get it exchanged with a refurbished one, the latter costing $20 or $30. He asked for serial number and imei, confirmed I was still under warranty and proceeded to email me the packing label. I sent it in last week and should be getting it back any minute now:p Oh and remove your SIM card tray. Not sure if they'll remove my glass screen protector though. I hope this fixes the low light issue. I'm optimistic though. Miss my One. Good luck.:thumbup:
[One (M7) General] Skanob:
Anyone have any idea where to get the OmniVision Camera Module?

This is the only info I can find on the net: https://www.zauba.com/import-4+00M+PARTS/hs-code-85258090-hs-code.html

Something about shipping them from Taiwan, but to who? With 261 pieces only?
[One (M7) General] threetwentyfizzle:
Any update on your warranty claim? How's the picture quality afterwards?
[One (M7) General] blitz911:
Got it back in a little more than a week. So far so good. No off color tint when completely covering the lens, it just stays all black? As far as pic quality goes, it's pretty much the same as before. They took off my glass screen protector and back protector, but it's no biggie. Overall just happy to have my HTC One back.
[One (M7) General] paypalbid:
I bought the original HTC One M7 from the AT&T store and this phone suffered the camera issue with purple haze pictures since the first release date 4/19/2013. The updates from HTC including Android 4.3 and 4.4 Kit Kat did not fix this problem. I took this phone to the AT&T service center and got a replacement HTC One, and the replacement phone also has the purple camera issue immediately. I returned the replacement and got another replacement and it also has the purple camera issue. AT&T documented my experience and advised according to HTC the purple haze camera problem only affects a small amount of phones which is a lie because I got all 3 consecutive HTC One phones with the same purple pictures camera problem; With odds like this, I could have bought a lottery ticket and have a good chance of winning if the purple camera issue was a "minor" issue.

I expected AT&T to promise me they would provide me with a HTC One phone that does not have the purple camera issue as my phone is still under warranty. AT&T asked me to contact HTC which I did and all HTC can offer is have my phone shipped somewhere for 2 weeks where I would not have a loaner phone for the time being. To me, this proposal from HTC is unacceptable because the phone still under warranty and this is a known issue as I have done my research on YouTube and internet articles. I informed AT&T I will not send my phone away for 2 weeks as it is unrealistic and unreasonable consider the phone had the problem since day 1 and still under the 1 year warranty. AT&T could not guarantee that I won't receive another HTC One phone without the purple haze camera issue. To mitigate this problem, AT&T offered to upgrade me to a Samsung Note 3 as they are aware of the HTC One M7 camera problem and wanted to keep me as a customer. I’m extremely disappointed in HTC as I will not be supporting this brand in the future. I was hopeful about HTC’s future with the HTC One but now I can see why this company is in so much turmoil with management and financial issues.

We can all be sure now this is a hardware issue and HTC did not want to open a can of worms by recalling a phone that supposedly to relaunch their brand back in the mobile world.
[One (M7) General] threetwentyfizzle:
Thanks for letting me know about your AT&T experience, seems things haven't changed. Doesn't look like I'll be doing anything about my issue as I'm not going to give up my phone for another one with possibly worse tint issue than mine. And don't be quick to blame HTC, AT&T is just screwing with you, I used to work for their warranty center years ago, and they sent out refurbished phones for their replacements, often having the same issue as it was originally warrantied for from the previous owner. If you had a Samsung or LG, you would hear the same spiel from them. The only real option is to send in for repair but I'm in the same boat, I don't have another phone to use in the meantime.
[One (M7) General] roadcarver1971:
In canada, certain Rogers stores offered loaner phones. These phones are basic smartphones and you had to provide a $100 deposit while it was fixed by the service centre. The deposit gets refunded so long as you return the phone in the same condition they lent out to you. I am surprised AT&T stores does not offer the loaner phone service.
[One (M7) General] dainese01:
Update.

Made arrangements to send mine back for warranty inspection. Will keep everyone posted.
[One (M7) General] Bocko92:
I'm getting a replacement - does anyone know how is the warranty handled in such cases? HTC said "don't worry if you have any problems with it, we'll fix it" but that does not reassure me since i don't have anything on paper..
[One (M7) General] Lars6112:
My one has the purple issue too... I take it to my dealer and he send it out for repair. He said HTC will replace the camera by warranty ansd I have nothing to pay. Now I wait loooong 10 days and hope it comes next week back.

Sorry for my english.
[One (M7) General] pachi72:
Can this be fixed with a software update or custom Rom?
[One (M7) General] iFalcon:
This thread has stated multiple times it's a hardware issue.
[One (M7) General] cz4r3n:
Can not be fixed by replacing camera,nor the top board.we tried it already.and the motherboard is not repairable because most of the IC's are sealed.
[One (M7) General] gustindesser:
I fixed mine on my own

Last week (about 10 days ago) I fixed mine on my own, BUT my model is 802w (chinese dual sim).

I simply replaced the camera and now the pink color under low light is gone. When I cover the camera with some solid object, the screen become black :)

Maybe, if you replaced the camera and it didn't solve, I think the problem is the part model. The new camera I put in my phone is different compared to the old one.

I paid less than 20 USD and fixed on my own. I was afraid of messing it up, but it worked :laugh:

I wish you luck
[One (M7) General] zerogun:
That is the same thing HTC does. I fixed the camera on my HTC One, but it was a pain in the ass. And I am a professional at opening up phones and fixing stuff. Due to the single body construction, it is VERY hard to get the main unit out of the body. I would not recommend this to anyone that is new to opening up phones.
[One (M7) General] Ericj418:
Okay...So I posted here before. I had my problem resolved by HTC a while back when they replaced my camera unit.

I recently upgraded to 4.4 custom rom and now i'm back to having the purple tint. Flashed back to 4.2 custom rom and my purple tint issue is completely gone. Flash back to 4.4. tint is there. 4.2 no tint.

This is driving me bonkers because I've read on this thread and countless others that it's not a software issue. It certainly was at first but I had that module removed.

So now i'm totally confused.

I'm running a China unicom bought 802w with 4.4 Maximus HD Rom 2.00

Bootloader unlocked and CID changed to UK.

On 4.2 I was running Maximus HD 1.00. CID still China

Bootloader unlocked

oh I'm also S-OFF

fun stuff no?
[One (M7) General] tigerscorp21:
No luck so far

Tried multiple ROMs and settings to no avail. Guess I'll just pretend it's a filter.
[One (M7) General] °Dexter°:
I've sent two one, mine and my dad's, and I always got back a phone with no more purple tint in low light, but a TOTAL green tint when taking pictures in very bright situations.

I sent my one two more times And it's almost fine now (I'm not going to give it away for two more weeks for nothing), my dad's phone came back from first repair yesterday, and it's strongly green...did anyone get the same crappy "repair"?
[One (M7) General] onefasttreopro:
Make sure they didn't install the older module (by checking in sys/camera/sensor)....all the stxxxx models have the issue...the better modules and the ones repair centers SHOULD technically be installing are made by omnivision and model number is ov4688...
[One (M7) General] nexezz:
My HTC One has a VERY SEVERE problem with the pinkish tint. It almost looks like a watermark. Not only that, there even is a small darker patch in the picture. I was taking a picture of a white wall indoors. and it looks like this.. I have already changed my settings to ISO 100 and this is the result. When I put the ISO on auto, it gets even worse. I'm on Android 4.4.2 and I didn't have this problem initially. I am unsure when this occurred before or after the software update but it happened to me overtime. It is insanely annoying to me cuz I am unable to take ANY photos WHATSOEVER AS LONG AS THE OBJECT IS NOT UNDER PERFECT LIGHTING CONDITIONS. My phone isn't overheating whatsoever when I took that photo. The room temperature is around 27 degrees Celsius here which is whatever in Fahrenheit but isn't under any overheating AT ALL and this is still happening to me.
[One (M7) General] fmedrano1977:
Sent it in for repair.

T-Mobile HTC One
[One (M7) General] Golv:
View info in file: /sys/android_camera/sensor
[One (M7) General] formula84:
st vd6869(1.0) cinesensor 2013-04-11

No purple I am on GPE firmware running aosp... Have not seen this behavior yet (lucky me).... I am going to be trying out sense 5.5 roms soon though.
[One (M7) General] wictor1992:
2013-05-26

I'm having purple tint, but not as much as stated by some people here. Setting ISO to 100 fixes the issue.
[One (M7) General] Theshawty:
For me, setting iso to 100 removes the red tint in almost all the cases, but in some cases there's like very little red tint. But setting the iso this low actually worsens the low light performance which was supposed to be one of the One's good things...
[One (M7) General] wictor1992:
Indeed, that's not a recommended solution. I'm still making photos with automatic ISO. Actually the tint isn't as noticeable on my device.

Edit: Pictures attached.
[One (M7) General] DowntownJeffBrown:
Lol its far from cameraless. It's got a great camera in fact other than the purple tint which I never see as I don't take pics in dark areas. For those that do I can see where this would be an issue.

>^.^< Sent From Meow HTC One
[One (M7) General] kleanth1s:
I totally agree with you. The word cameraless should not be used . Its a great device. I believe the issue is going to be fixed.

Its partially fixed with the 4.3 update.

When I go to camera and put the phone on a desk, facing down, I get the tint, but after a second it 80% corrects it.
[One (M7) General] Nightf0x_007:
any root explorer app go to root-android-sys-camera sensor or android camera something like that - then open the file using text viewer
[One (M7) General] donalgodon:
Is there any way to evaluate a device for this issue before buying? :confused:
[One (M7) General] fachadick:
Not really, although some people say that the issue was fixed on batch 39, so if you look at the serial number on the back of the box, you would be looking for S/N: xx39. Mine starts with FA37 and it doesn't have the purple or blue tint issue, but this was my fourth exchange - the other three were all batch 37 also, and they had horrible tint issues.
[One (M7) General] donalgodon:
That's the last two digits?
[One (M7) General] fachadick:
First four, really, with the third and fourth being the ones to look our for. It says S/N for serial number, then two characters for carrier or country, then two characters for the batch number, followed by the rest of the serial number. Note that it's just a rumor that batch 39 was fixed.
[One (M7) General] Xerro-Five:
An example: mine is HT36S

HT = Hsinchu, Taiwan (manufacturing location) (not carrier info)

3 = 2013

6 = June

S = 25th (1,2,3,4,5,6,7,8,9,A,B...)

BTW, this is a replaced unit I just got yesterday (replaced because of the noise issue) and it is so far not having any problems :). So the June batch (maybe earlier even) may be good. The sensor was manufactured in June as well (19th).
[One (M7) General] fachadick:
thanks for clarifying - I knew it worked something like that. I guess the rumor is that it was fixed as of the september batch then.
[One (M7) General] bududroid:
What I'm sure is my htc one has purple tint issue but today I just using my cam

The purple tint is gone I don't know why

My htc was HT36
[One (M7) General] Xerro-Five:
No prob ;)

Hopefully as early as June it's fixed
[One (M7) General] Prema:
Batch FA38CW here with "Purple Waves"...st vd6869(1.0) cinesensor 2013-06-10
[One (M7) General] faizal ali:
From my htc one android 4.2.2 :'(
[One (M7) General] Xerro-Five:
Damn...
[One (M7) General] Theshawty:
Gone? There's tinting around the whole picture. Like a circle of the pic is black, the rest is smudgy pink.
[One (M7) General] NxNW:
Excuse me?

Link please.
[One (M7) General] onefasttreopro:
It's slightly mentioned in this article I found by doing a Google search:

http://www.anandtech.com/show/7893/the-htc-one-m8-review/3

Also if you pay attention as you read through this thread, with a lot of peoples' repair experiences, you'll notice that they had stxxxx model before and now they have ov4688 model installed with no more purple/red/punk issues...I've had the repair done, and have had extensive conversation with techs @ HTC and they've acknowledged that one model was bad and they are replacing with a different one.
[One (M7) General] Osama Zabin:
I couldn't find the module installed on my One, would you please confirm the given path?
[One (M7) General] onefasttreopro:
Use estrongs file explorer (or any file explorer)....look in "device" (main root folder), then "sys", then "android_camera", then "sensor"...open that file as text...

So device/sys/android_camera/sensor
[One (M7) General] Osama Zabin:
I have "st" module it seems ?

Purple tint was gone after getting new replacement for my old phone, but I recently feel it's back after flashing sense 6 ported ROM, not sure it's ROM related or heating issue.
[One (M7) General] shawndoc:
My problem with the OV sensor is that it tends to overexpose. The original sensor was much better at getting the right light settings.
[One (M7) General] NxNW:
Good summary, thanks.
[One (M7) General] °Dexter°:
I've sent two one for repair, for the purple/blue halos.

The first one came back with no more purple tint, but it captured completely green pictures, especially in bright light/spot (therefore I second the exposure issue theory of shawl doc up here, if I focus on not-so-bright spots it's better).

I sent it back twice more, and now it's perfect (it just "darkens" a bit too much the dark areas in the picture, with a slight green tint)... I sent the second one two weeks ago, and it came back with the same problem...I can't believe it, I'll have to send it again tomorrow.

My two cents is that the first sensor was way better in overall quality, but has been doomed by this overheating issue...the sensor they mount during repair doesn't suffer heat, but has lower picture quality
[One (M7) General] windieboss:
how was the condition of the returned phones? I too have the issue, I worry if they may damage the body while getting to the camera. But as I dont take much photos im thinking to just let it be.
[One (M7) General] onefasttreopro:
Each time I've sent my HTC one in for repair to Texas, I've received it back in perfect condition. Fit and finish is perfect and they do extensive testing to try to catch any issues before sending it back...I've read in this thread that some repair centers abroad aren't so thorough and some people not being happy...if anything, contact those users if you are not located in the US and see exactly what they did/didn't like about their experience and decide from there.
[One (M7) General] Bocko92:
If you ask me you shouldny be afraid of them damaging the phone, if they do, they will have to fix it anyways. After all you paid for something and you shouldnt be afraid to seek what is rightfully yours!!

---------- Post added at 02:25 PM ---------- Previous post was at 02:24 PM ----------

They damaged mine twice, but then fixed it and now im even waiting for my new one from HTC to arrive because of the problems with the service center ib Poland.
[One (M7) General] Galactus:
I sent mine in not too long ago. Process was easy and simple. Only took 4 working days (not including the weekend) to get my phone to HTC and back. No more purple tint and they changed my battery and speakers too
[One (M7) General] NxNW:
I got mine back from HTC in Texas (in prefect condition) when I sent it in after I cracked my screen. They didn't say anything about speakers or battery though. How did they communicate to you what they repaired?

I realize technically this entire post is off topic since it has nothing to do with camera tint.
[One (M7) General] roadcarver1971:
They changed a receiver and a speaker on mine as well during the camera warranty repair work.
[One (M7) General] °Dexter°:
The body gets changed every time...the first one had major scratches on metal parts, returned like brand new
[One (M7) General] windieboss:
thanks for the replies all. Ill check locally with those who have done it. I still have another 13m in warranty so not in a hurry. Have to readup also how to return back to stock as im on custom
[One (M7) General] Lars6112:
Today Ive got my one back... Camera is fixed and no purplr tint. Now everything is fine. The only mess is that my one was 14 days gone---include Weekends..
[One (M7) General] ARNOB:
Hey everyone, I have the purple issue here and I accidentally dropped my phone and its got a bad dent. I have a silver version and i'm thinking to go with this: http://www.ebay.com/itm/OEM-HTC-One...e_Replacement_Parts_Tools&hash=item23339517b9 .

The phone's region is UK and I got it from a reseller at Bangladesh.. so i guess no warranty for me. Any help on fixing this purple tint apart from HTC Repair?
[One (M7) General] Skanob:
I haven't really bought from any one of them, but a few people prefer these sellers:

http://www.parts4repair.com/htc-one/

http://www.etradesupply.com/htc/android-models/htc-one-m7.html?p=2

Edit:

Anyone can tell me which one is the OmniVision camera? Or are they both not..?

http://www.parts4repair.com/4mp-back-camera-for-htc-one/

http://www.etradesupply.com/oem-htc-one-rear-facing-camera.html
[One (M7) General] Foxhunter123:
Ok... So I finally sent in my One bought last year in August for repair. After about ten days I got it back. Told them about the camera bug but also the gaps between the front speakers, and some other things eg low sound when recording and play back.

In return I got at brand NEW One!!! :cool:

And I must say what a difference! Of course it has the brand new camera module mentioned before in this thread as the one without problems (ov4688) but the build quality!!! There are no gaps what so ever any where!

And the best thing: Excellent pictures in low light even when the temperature of the device is above 30 C :good:
[One (M7) General] SpineSurgery:
Guys... should I set back my phone to S-ON, lock bootloader and remove superuser (root) prior to sending to service center?

Thanks
[One (M7) General] Bocko92:
Some people say it's not a problem, but I'd do it just to be sure I don't have any problems.

Btw, since i'm thinking about trying ARHD with sense 6, how do you get the phone back in stock state after all the rooting and unlocking?
[One (M7) General] SpineSurgery:
They told me then can replace my phone with a new one if:

1. Is not mechanically damaged

2. Oxidized

3. Unauthorized serviced (by non-official service center)
[One (M7) General] Theshawty:
Sent my One in for repair on the 10th, got a new one back instead. It too had the tint so off it went again today.
[One (M7) General] joetron2030:
Anyone know if the M8 is prone to this issue too? I haven't seen anything about it or not.

Otherwise, I've learned to just live with it. I'm generally able to avoid it by just letting the phone "air out" until it cools off. Usually doesn't take more than a couple minutes.
[One (M7) General] shawndoc:
They didn't change out the body on mine.
[One (M7) General] °Dexter°:
Ouch...i got replacement for both of the Ones sent in for repair...
[One (M7) General] onefasttreopro:
The m8 shouldn't have the problem...they are using the omnivision (ov4688) camera modules which are the ones that are being put in the m7's as replacements and aren't having purple haze issues...HTC learned from their mistake when choosing part supplier for the m8.
[One (M7) General] joetron2030:
Good to know. Thanks!