yashsingh1/xdaforums huggingface dataset:
[One (M7) General] jj624:
I just ended up downgrading my hboot to 1.44, flashed an older RUU, then s-on'd after that with no problems.
[One (M7) General] chepeliyas:
Having the purple tint issue since the 4.4 update, or maybe 4.3, but I realized the problem exists until a couple of days ago. It's really annoying not being able to take good pictures in dark light conditions. The problem seems to go worse when I focus on a dark part of a scene, and I get decent pictures when I focus on the the lighter part of the scene.

I'm not sure if this is hardware or software related but I didn't have this problem when I had 4.2. And since claiming the warranty is not possible, I'll have to wait for 4.4.2 to see if something solves the problem.
[One (M7) General] callcom:
Here's my fix for the HTC One camera issue...

Camera has WiFi and NFC, I can just duct tape my HTC One to the back of the camera and access the camera functions via Sony's free Android app. Might look a little awkward making phone calls though. :p
[One (M7) General] MrFEr:
Hardware. I've got mine replaced with the shielding as well, and now it's better than ever.
[One (M7) General] yoyoML:
Developer Edition... get back from repair bootloader still unlocked?

I have the developer edition. For those of you that have developer edition and sent it back for repairs, did the phone come back with bootloader still unlocked? Is there any adverse side effect?

Thanks!
[One (M7) General] xcesivemastub8ah:
I sent mine s-off and bootloader unlocked. Came back the same way. Just make sure you're running stock Rom/recovery before sending it in. They'll reset the phone before and after to check the problem themselves. And they're obviously not going to mess with custom recovery/roms. That's when they start denying claims... As for side affects, if you consider better than new "adverse" :P ... I had the purple tint and a small gap and raised screen. I only asked about the tint as the other 2 weren't that big a deal to me. It came back no tint, no gap and screen perfectly flushed.
[One (M7) General] onefasttreopro:
When you mention shielding, are you saying they (HTC) replaced the camera module with one that has shielding on it?

I ask because when I did an online chat with HTC, the rep mentioned "thermal noise" is what the issue is that he was familiar with on the HTC one, which would mean that heat is causing the red/purple/pink camera issue...therefore hardware issue.
[One (M7) General] RepublicOfTommy:
Hello,

Just to share my experience with the HTC service.

I got mine back from "repairs" yesterday after one month worth of waiting, the pink tint is still present. I re-sent it back immediately, this will take ANOTHER month before they return it fixed. IF they fix it this time around.

I'm so pissed at HTC. They've lost a customer.

Never. Again.
[One (M7) General] gustav30:
Where did you send it and what country are you in? Seems to me certain service centers are handling repairs a lot better than others.
[One (M7) General] RepublicOfTommy:
I returned it to the store (GrosBill) where I originally purchased it in France. From what I can gather, the phone has been sent to a repair center in Germany.
[One (M7) General] MrFEr:
Here's the list of the repairs:

http://xdaforums.com/showpost.php?p=48436999&postcount=3961

It is (was) a thermal noise, they replaced the shielding as well.
[One (M7) General] BMW-Performance:
This is annoying.

Mine purple tint problem is software conditioned, its really big visible, but when I change the white balance, its fine.

._.

Dont think a fix is coming, having this problem since 4.2, no problems with 4.1
[One (M7) General] MrFEr:
It's hardware related, trust me. It's evolving slowly, then in dark conditions there's going to be purple/blue everywhere. The HEAT creates the issue and the improper shielding around the sensor. I've sent mine back to repair, and after two weeks I've got it back. They exchanged almost half of the phone inside, and the purple tint and the zepra stripes just gone.
[One (M7) General] minori_aoi:
Don't you think this would be a better choice??

Sony already made specific product that meet your need :D
[One (M7) General] Ciebiada:
Thread broken, well done :highfive:

Edit: ok, nevermind :)
[One (M7) General] sweetnsour:
dray,

I know I'm quoting you in a different thread, but this seems to be the more appropriate thread for this post.

Here's what happened. As I said earlier, I set the phone (which was on ARHD GPE with ElementalX, S-OFF, unlocked bootloader) to stock (stock rom/kernel, S-ON, locked bootloader). More info on that here:

http://xdaforums.com/showthread.php?t=2358738

I then attempted to chat using the HTC chat support. Tried yesterday with no luck, tried again today with no luck (never connected to anyone). I then decided to call for support. Too bad I was calling using the phone itself; they said I needed to call from a different phone (using a number they provided so I wouldn't have to provide all of my information again) so that they can troubleshoot the phone during the call. I tried to call back using the number they provided, but the call either returned "all circuits are busy" or "this number is invalid." I didn't feel like providing all of my information again, so...

I decided to give my carrier a shot. I first tried chatting; started with the usual troubleshooting of the phone. Chrome crashed, so I was disconnected from the agent I was talking to. I decided to call, and after providing my information, the receiver was able to retrieve the chat. I was lucky to get a receiver who was very knowledgeable with the HTC One. If I understood him correctly, the purple tint is not acceptable for a warranty exchange (says HTC has yet to recognize this as a hardware issue and believes 4.4 will fix it). I did, however, mention another problem my phone had (a small slit in the construction of the case) and that is considered an acceptable reason for an exchange (I guess this all depends on your carrier).

Oddly enough, no one ever checked to see if I'm running custom software. Better to return to stock, though; who knows if they will use custom software as grounds to void my warranty.

Replacement phone will arrive soon. Much more convenient than shipping in my current phone and getting that fixed. Hoping for no tint with a newer sensor (current camera sensor: st vd6869(1.0) cinesensor 2013-05-26), perfect build construction, and actually a higher PVS number (currently have a PVS of 1).

Long story short, here are my recommendations:

1. return to stock using RUU, lock bootloader, S-ON

2. if your carrier has a bad reputation, try HTC support through call (chat never worked for me); go to your carrier as a last resort

3. if your carrier does not have a bad reputation, go to them first (this is what I should've done)

- if you go with HTC, it seems like they take in your phone for repair; if you go with your carrier, it seems like you will get a replacement phone

- in my situation, the replacement will be a refurbished phone; sucks, but at least it's straight from HTC I believe (after reading this article, I don't mind as much)

- the replacement phone is more convenient, but who knows if the replacement phone will have any issues; in this scenario sending the phone in for repair may seem better
[One (M7) General] sweetnsour:
For those of you that sent your phone to HTC for repair, do they:

1. return the very same phone that you shipped to them

2. return a refurbished phone

3. return a new phone

I would guess it would be the first option, as many of your phones come back s-off. I would just like to know for sure, as my carrier is shipping to me not a new phone as I though, but a refurbished phone (according to my order status).
[One (M7) General] mdiaz33685:
if you send it to HTC they will fix your phone, they usually return it too stock like when you first bought it..

I just received to from tmobile and they sent me refurbished, both the vibrate is weak... I have to send 1 back waiting for tmobile to send another one, because the top speaker works very low, and the bottom speaker doesn't work...

I just rooted mine, and having a difficult time for s-off,, revone doesn't seem to work.. look for the alterntive as we speak..

still thinking about sending mine back for the damn vibrate.

both of them, the camera is working fine...

---------- Post added at 02:14 AM ---------- Previous post was at 02:13 AM ----------

if you send it to HTC they will fix your phone, they usually return it too stock like when you first bought it..

I just received to from tmobile and they sent me refurbished, both the vibrate is weak... I have to send 1 back waiting for tmobile to send another one, because the top speaker works very low, and the bottom speaker doesn't work...

I just rooted mine, and having a difficult time for s-off,, revone doesn't seem to work.. look for the alterntive as we speak..

still thinking about sending mine back for the damn vibrate.

both of them, the camera is working fine...
[One (M7) General] nickabbott:
For me, it was number 1 - they returned the same phone I shipped to them, it just had a replacement camera lense and a thermal shield (I presume, as the pink / purple tint is gone and I didn't have a repair sheet / list).

3 would be a good choice but doubt they would do that unless you had about 3 bad repairs and complained like crazy about it!
[One (M7) General] sweetnsour:
I hope the refurbished phone they send me is not broken; if it is, I'm going to request a new phone.

Judging from your signature, I'm guessing you found out alreayd; if revone doesn't work, rumrunner should.

Makes me wonder if I should have been more patient with HTC. I'd much rather get my current phone back than take my chances with a refurbished phone.
[One (M7) General] jj624:
Shipped my One to the Houston repair center on Christmas Eve and got it back today. I sent it s-on, locked, on stock 4.1.2 and when I got it back they updated it to 4.3. Was hoping they wouldn't do that so I could get s-off again using revone but oh well. Also there was a slight gap on the top of the phone and that's gone now.

There wasn't a paper to tell me what they did repair/replace but I remember that the camera sensor was from late June before and now it's the one from 10-20-2013. At first look photos came out fine, but then I noticed a little purple tint in the center of the screen when you focus on a dark object. Since it's only noticeable when taking a photo of a dark object and not photos in low light, it's not gonna be an issue for me at all.

Still not a fan of the 4 ultrapixel camera though but at least now I can actually take photos.
[One (M7) General] faizal ali:
Hello,

I'm just got my phone back from HTC (MALAYSIA) it been two days.my problem was,camera purple tinted on low light,screen crack and some gap at the bottom of my phone.After two week I send for repair and when I got back my phone it totally different phone they gave me.s/n also not same.they(HTC) said ,they replaced it with new phone.wow..I'm very2 happy with it.no purple camera,no more gap.my first phone made in china and this new one made in taiwan.totally different quality.
[One (M7) General] peca_slo:
Does anybody of you who send it for repair had a custom ROM installed, and the phone was unlocked? How is the warranty in this case?
[One (M7) General] arcs_porwal:
Thermal noise may refer to this... See this worked out for me....

http://xdaforums.com/showthread.php?t=2595534

Check it out
[One (M7) General] aimhelix:
Just go me my 3rd swap for my HTC One from ATT.. worked fine at first but now it's doing this.

Damn I had so much hope for this phone. I feel so let down lol.
[One (M7) General] mdiaz33685:
when i had the htc touch pro, back then from sprint, i had it flashed to metropcs...

they returned it to stock with the ruu... they didnt care..

and the second time i sent the phone, i left a note, do not run the RUU, i have it flashed to metropcs..

they ran the RUU, and changed the motherboard, returned it back, without any problems...

i dont think they care... as long as it is hardware related... they usually return it back to stock..
[One (M7) General] sweetnsour:
3 swaps is pretty ridiculous. You should test your replacements at your local ATT store.

My first replacement is coming soon. It's going to be refurbished; just wondering, is ATT giving you refurbished phones or new phones?
[One (M7) General] arcs_porwal:
This could be funny and stupid what I did! :P*

I took my *phone and kept in a refrigerator for about 8-10 mins covering it in a cotton or denim... *And don't keep it for a long time as moisture may damage ur phone...*

And voila! The tint is gone completely gone... This lasted for hrs for me... *Eventually the tint increased slowly and came back to normal eventually... It made me feel good seeing my camera to normal after a long-time...*

Plzz post ur results if u try this.... *Thank you

Don't held me responsible if u forget ur phone for hrs in the fridge...*

:rolleyes:
[One (M7) General] arcs_porwal:
Screenshots
[One (M7) General] evo21:
Cooling down the phone is a known temporary fix, but doing that often might have adverse effects in the long term, so i wouldn't advise it.
[One (M7) General] MoshuXXL:
The only real fix is to send the phone in service for change of the camera module and it's thermic shielding.
[One (M7) General] iPhonda:
Hello all and sorry my bad inglish, my HTC always have this purple issue but when I update from the ROM viper 2.7.0 to viperone 3.5.0 I don't have this problem anymore! Now I update to viperone 4.1.0 and the purple is back... Maybe I go back to 3.5.0 again but in the end I just want this problem fixed for life....

I from Portugal and there's no htc assistance in may country...

Enviado do meu HTC One através de Tapatalk
[One (M7) General] ticacho:
Hi iPhonda, yes you have htc support in Portugal, i have this problem in camera and will send the phone to repair soon, i have talk with HTC support and they indicate me the following address:

Arvato Services - Teleservice

Rua Gonçalo Sampaio 271. 1º Esq.

4150-367 Porto

Horário: 10:00 às 19:00

Telefone: 707 10 90 64

With the instructions to send the phone to repair. If you want that instructions please tell me that i send you a PM with that.
[One (M7) General] stylez9710:
change the rom

Did HTC one camera problem will solve if I change my ROM??

plese help me, really need help
[One (M7) General] MoshuXXL:
No. Purple tint problem is hardware related. Changing ROM is useless.
[One (M7) General] aimhelix:
It really is. Thing is, I did test all of the units and they all work fine in-store (testing it in my coat to see if it does it in the dark). But each of those units start acting up about 1 week after receiving it. I too can confirm that this is definitely a sensor issue that is the result of heat. I'm going to try and talk to ATT again if they can at least help me out switch to maybe a Note as I'm done hoping.. to much heart break and I can't take it anymore.

---------- Post added at 01:19 AM ---------- Previous post was at 01:16 AM ----------

Can you try heating up your phone (by playing a game, or browsing the web) and then take low-light pictures? This issue is most visible when a.) the phone is hot and b.) the phone is forced to use ISO speeds higher than 500.
[One (M7) General] Luis_D1:
I just bought mine in the US, brought it to Venezuela and saw there's the purple tint. I guess i'll have to sell it cause there's no way i can give it back and here we got no htc support. :l i loved this phone, i had a crush since it came out and just got it a week ago :crying:
[One (M7) General] sweetnsour:
Since you bought yours in the US (and you say there is no support in Venezuela) you should try contacting HTC support in the US. Or better yet, contact HTC worldwide support through e-mail:

http://www.htc.com/www/contact/email/

There is an option for Venezuela under "Please select country" so perhaps you do have HTC support after all.
[One (M7) General] crnkoj:
sry, for asking this (but i couldnt find it in a timely manner), but how do i check the manufacture date of the camera?
[One (M7) General] onefasttreopro:
Use esfile explorer....go into root of device (/device...press sys....press android_camera...press sensor....open the file as text and inside will be model and date of camera module. Hope that helps...
[One (M7) General] hilker09:
I contacted HTC in a chat session yesterday, and after exploring all possible areas to see if this was software related (trying another camera app, launching in safe mode, factory reset), they advised this is a hardware related problem, and offered to set up a repair for me. I decided instead to contact my carrier (Sprint) and request a replacement from them. I already have a refurbished one from them previously, so that's not a big issue for me. If I find that my replacement has the same problem, I'll send it in for repair.
[One (M7) General] stylez9710:
What about the other htc one family? Mini and max? Does the camera also had this problem?
[One (M7) General] Ardmanz:
Someone on my Facebook has a mini. I have noticed a purple tint in some of their pictures.
[One (M7) General] crnkoj:
K so I checked that. It says:

st vd6869(1.0) cinesensor 2013-05-09

So I take it this is American way of date and it means September 5th? My phone is what they call a FRU (field replacement unit) - I guess that's just another way of saying refurbished, as the serial says it's made on may 13th, and I got it as a replacement for my original unit that had a defective power on button.

I do have a circular pink tint in all pictures made in darker (non-optimal light) environments.

I will be trying to get this one replaced as this one has a weird power on button itself, as well as the screen/glass is not evenly pressed in, so at some points it's over the speaker grills and at some points it's under it... Hence pulling down the status bar is always a disaster. I have just sent htc several emails as well as pictures of it all just today as they requested them (including the pink tint from the one camera)... I'll keep you guys posted if they will have something to say about the pink tint...
[One (M7) General] sweetnsour:
I believe that is May 5th. Those in the US never go by year-day-month. It is usually either month-day-year or year-month-day.
[One (M7) General] slowy77:
How to check camera sensor version ?
[One (M7) General] sweetnsour:
The answer is only several posts above yours.
[One (M7) General] akarol:
Anyone gutsy enough to open their device and coat their sensor module with some arctic silver compound to see if it would resolve this heat issue? Theoretically it should help right?
[One (M7) General] gamer765:
Yeah that'll definitely work, you try first.
[One (M7) General] sweetnsour:
It probably would help, but it would be hard to take apart the phone without damaging it.
[One (M7) General] onefasttreopro:
The only bad things about that idea would probably be the fact that arctic silver is a liquid and you probably don't want that mess inside and also it's not the camera getting hot, it's the components around it which in that case the arctic silver would draw heat away from those components and possibly even multiply the problem towards the camera. From what I've seen it's actually a physical barrier being applied (tin/copper/aluminum sheeting) to reflect the heat away from the camera module....good thought but in reality would do more harm than good and probably destroy device in the process.
[One (M7) General] akarol:
Well, between a couple of nicks here and there and a fully functioning camera, I'd take the latter. But I don't want to do it unless there's a guarantee that it would work. =/
[One (M7) General] willn0t:
Recived mine today from the repair. Recived new device with ov4688 4M sensor. So far so good. No purple pictures anymore:)
[One (M7) General] onefasttreopro:
Can you elaborate about getting a new device? New as in completely different manufacture date etc? And if so, was a reason given or too many problems/extensive damage to phone the reason? Just wondering, gonna be sending in my phone in next couple days...and you got my attention... TIA.
[One (M7) General] fis324:
Japanese users have solved the problem that using the grease and the aluminum board.

I can not be translated, but it might be helpful
[One (M7) General] keyro:
hi guys im reading a lot of the pages in this thread and i have a question, if it is heat related by the display when it goes to max, is there a way to stop it from getting to the highest brightness?
[One (M7) General] onefasttreopro:
It's not related to the screen brightness...as mentioned and shown in picture in previous post, it's related to a component near the camera module that is getting excessively warm for one reason or another and in turn damaging something camera module related...only way to get rid of problem is having the camera module replaced by different one and have shielding of some sort installed which has been how the problem is getting remedied by HTC. Hope that clarifies the cause.
[One (M7) General] akarol:
Well, how did you get a new device completely? Was it after numerous returns to the manufacturer?
[One (M7) General] willn0t:
No. I returned it for the first time and the only reason was the camera. They said that they do not open or repair any devices. I recived new one the next day.
[One (M7) General] akarol:
That's odd. Do you remember if yours was sent to the Houston HTC Department? That's where HTC had me send mine.
[One (M7) General] crnkoj:
Same for me, the only difference was it took them over 2 weeks to deliver a replacement. Though the reason I brought it in was a defective power button. Now the replacement has the tint on camera... Must try again...
[One (M7) General] hilker09:
That's really interesting, because I'm set to return mine to HTC tomorrow for a repair on the camera. I'd much rather have a brand new device, though.

They told me they would repair it, though. Wonder how mine will be resolved? I'll certainly miss it, that's for sure...
[One (M7) General] matique:
Idk for you guys but I quoted mine with the capacitive buttons not responding well and that I have a purple tint in my camera.

Received it back within a few days and I got my whole front panel replaced and a new camera. Everything works flawlessly.
[One (M7) General] bendieram:
I come from Indonesia and I don't think the HTC service centers are trustable... So I'll just stick with the pink tint (sadly :( ) and the flash....
[One (M7) General] sweetnsour:
Just got my replacement phone and checked the sensor date. Nice to see that the tint is gone, but the date is 0000-00-00, which was interesting.
[One (M7) General] gsusx:
Waiting for mine to come back, i'm in the UK. Would love a new device, can't see it though.
[One (M7) General] spikeydoo2006:
Same sensor date as my warranty replacement phone ?

You never know. They sent me a new device under warranty replacement, and I'm in the UK too...
[One (M7) General] jeremija8:
Just got my replacement phone with this sensor: st vd6869(1.0) cinesensor 2013-10-16

My camera now works like it should, but the problem is my front camera is not working :facepalm:

Tomorrow again at service center. Really don't have luck with this phone
[One (M7) General] Ali812:
My phone came back with the same sensor after repair, do you notice a bit of green when taking photos indoors specially near fluorescent lighting?
[One (M7) General] hypergamer1231:
lol the worst part is if you take a look at the article in this link see the HTC one screenshot huge amount of purple tint check itout!!!!!! http://www.phonearena.com/news/How-...g-Galaxy-Note-3-S4-HTC-One-and-Moto-X_id51257
[One (M7) General] gustav30:
Wow that is pretty sad but funny! Only fault I have with this phone.
[One (M7) General] Ciebiada:
Yeah, and the sad thing is that all those reviewers/redactors are either ignorant or full of s. When you look for reviews of this phone, nobody will tell you that the majority of models have faulty camera and gaps in the casing. Quite the opposite, they will tell you that the build quality is excelent as well as the camera...
[One (M7) General] crnkoj:
Most probably htc has sent them flawless examples...