yashsingh1/xdaforums huggingface dataset:
[One (M7) General] crnkoj:
They will give you a refurbished one again. These "new shipments" are for the refurbished ones from htcs service center in england/UK. If they intended to give you a brand new one it would've been the next day after they checked yours. This is my experience so far, with what seems to be the same service center but in two countries.
[One (M7) General] donkeykong1:
I just won't accept a refurbished one. I'll keep returning it until they give me a new phone
[One (M7) General] crnkoj:
hehe, i got a new one from them, still has the same (actually even worse camera issue)... I wish you good luck
[One (M7) General] donkeykong1:
Thanks :good: :)
[One (M7) General] carlowise:
same as me. I return them second day (friday) new device which they gave me and I was suposed to wait next shipment, but I made a complains on faceboog and send mails, and I get new device yesterday.
[One (M7) General] donkeykong1:
So, my phone is ready. Judging from serial number it's even older than my original one. Tommorow morning I'm going to give them a piece of my mind :mad:
[One (M7) General] crnkoj:
Told you its a refurbished =/
[One (M7) General] donkeykong1:
Yes you did :good:

But, like I said, I'm not taking anything less then a new phone
[One (M7) General] akarol:
If it's flawless, who cares? Any insurance company you go with will either fix your device or switch with a refurbished device.
[One (M7) General] donkeykong1:
If it' s flawless, but there's very little chance it will be. Refurbished means used by someone else. Best example - I really followed the rules about first few charges on my first phone and my battery lasted around 30 hours with around 5 hours screen on time. Replacement lasted 19 hours and 3 hours screen on. And you're stuck with that battery for as long as you have the phone
[One (M7) General] Arthur Hucksake:
If you are insured, make sure the phone is demolished beyond economical repair to get a new one.

It's less paperwork for the insurance company and a much better deal for you.
[One (M7) General] donkeykong1:
We don't have insurance for cell phones in my country AFAIK.
[One (M7) General] Arthur Hucksake:
Home insurance that has cover for items outside of the home?
[One (M7) General] donkeykong1:
No. At least not that I know of.
[One (M7) General] LibertyMarine:
Getting a hardware issue, that's exactly what the purple tint is all about, because of a root (and not overclocking) is like:

---------- Post added at 07:29 PM ---------- Previous post was at 07:24 PM ----------

your daughter seems to understand how to correctly use cell phones
[One (M7) General] carlowise:
I'm just looking serial numbers as you mention it, seems also that this phone is older than my previous one, it was 5. 2013 and this one is 4. 2013

but phone was with all stickers, on the screen and at foil on volume buttons same as one with broken wifi. but this one works good I suppose. because I had custom rom and battery was better. I had unlocked bootloader with tampered sign and custom rom, didn't even change it to stock.

anyway seems that they are giving older phones to us if this information about serial numbers are true.
[One (M7) General] Rage1ofakind:
Apparently some people saying that the Cameras gotten a bit better after the 4.4.2 update.

Understandable as Google did have stock api camera tweaks built into the new 4.4 kit Kat update. But to what extent has the camera been improved on the One? Anyone with the update know? (official update)
[One (M7) General] hugebulge:
I got 4 replacements from att and finally the fourth came with a good camera
[One (M7) General] ashouhdy:
Omg still lots of ppl facing that stupid tint ... I sold it already a month ago and got myself z1 ... The buyer didnt consider the tint as a defect ... Honestly he knew nothing about cameras ... In my case it was prounounced to the case that even videos were all red x purple x green !
[One (M7) General] djokasm:
In my country (Montenegro) after I returned the phone to 100% stock condition and took it to the official service last week, they gave a warrant yesterday to get a new phone from T-Mobile which is my carrier. So tomorrow I'm going to the T-shop to collect my new One... Hopefully everything will be fine now, although I replaced it not because of the camera, cause I don't use it much anyway, but because I managed to scratch the screen with a key in my pocket :)
[One (M7) General] donkeykong1:
I got my phone this morning. It looks new, build quality is great, it doesn't seem to be used. When I took it from service center battery was complitely empty, just like my out of the box phone. So, I come home, put my SIM in, plug the phone in to charge, turn it on and surprise surprise - it's SIM locked, but not my carrier

So, they unlocked my phone and after I set it up I tried to take a picture and guess what, big red circle in the midlle of the picture. Back to sevice
[One (M7) General] carlowise:
is this phone that serial?

SH35MW910456
[One (M7) General] donkeykong1:
No. My serial is FA355W
[One (M7) General] fitzy73:
I received a replacement One yesterday. Not sure if it is a refurb (possibly) but when I take photos using Stock I get horrible images with streaks - see attached photo.

https://www.dropbox.com/s/2d75lj0r48ni9dg/IMAG0002.jpg

However I rooted and installed Omni and the camera is fine. Any ideas?
[One (M7) General] Manach:
Got my replacement One yesterday, from ATT. At first I thought the camera was ok. It's better than my old one. But after some testing and working on it, I started to see the telltale purple edges that I saw first.

At least the SIM tray seems to be working better for now.

Build date and camera date both seem to be a month older on the replacement.

I guess I'll return my old One to them and then open a claim against the new one soon.
[One (M7) General] donkeykong1:
Took my phone back to service AGAIN. They said that I'll get another phone tomorrow. Well, I'm gonna strap myself to a radiator in service center, setup my phone and if I notice anything wrong I will not leave untill they give me a working phone
[One (M7) General] shug176:
Just an update got phone back yesterday and the purple camera problem is still not fixed nor the mobile internet problem what can I do I can't send this back for a fifth time since November?
[One (M7) General] mushmouth:
I got my phone back yesterday evening from Huston TX repair. I haven't had a chance to reactivate, but will later.I didn't receive any type of repair docs stating what they did to it.Is there any way to find that out.

Repair time was 2 days and returned to me via FedEx.Whole thing took 13 days, most of it in transit.
[One (M7) General] piimp:
well the houston repair don't give in detail depth as to what specific parts/ part numbers were changed as some of the european repair centers do. So what you do is just call htc and they'll tell you what was changed. itll be something like "we replaced the whole camera and its components (which involve the shielding)." But thats about as detailed as it gets, atleast in my experience
[One (M7) General] gustav30:
I just called HTC to see what was replaced. Mine is also on the way back from Houston. They said the main camera, main vibrator, and main board were replaced.

What's considered the main board?
[One (M7) General] crnkoj:
The one where the cpu resides. Basically you got a new phone, I think.
[One (M7) General] gustav30:
So I guess that means goodbye to my S-off phone that I sent in if that is the case.

Kind of worries me with the HD microphones..Video recoding has always been so clean...Does anyone know if HTC is still using those HD mics in new productions of the HTC One in USA?

Would the mics be on that main board they replaced?

Edit - Just called back HTC. They said microphones or speakers don't get replaced when they replace the main board. I guess good to know for anyone sending their phone in.
[One (M7) General] piimp:
yeah, on mine the second time they replaced the main board too (although i have no idea what that had to do with the camera). But tint issue was still there so i just sent it again for the third (and final) time today.
[One (M7) General] DroxX:
No tint in camera on my HTC One (international) at 4.4.2 used for like 3 months........ :laugh:
[One (M7) General] Juventus1897:
This worked for me too, but still got a little purple tint. I put it back in the freezer for another 3 mins shortly after and now tint has totally gone.

Nice one, cheers.
[One (M7) General] sergiomontano:
Glad to be of assistance bro
[One (M7) General] sasohamer:
It's work for me too ?
[One (M7) General] sergiomontano:
Thats real awesome . . I am glad it worked for you all . Yay I feel like I helped the world out yayy lol
[One (M7) General] Elsydeon:
I'm assuming this is just a temporary fix, and not permanent? If this is somehow a permament fix, maybe we'd all be better off sending our Ones in for cryogenic treatment, like the ones audiophiles use for their gear.
[One (M7) General] Manach:
I called ATT after getting my first replacement 2 days ago, which takes purple pictures, and they sent me another replacement. This replacement came today and it, too, takes purple pictures.

Was on the phone for awhile with them this time, 3 different departments, and in the end they are sending me another One. I asked if they could send a newer unit, but I do not know what will happen, as the department I spoke with is not the same as the department that will do the shipping.

To be honest, the two newer ones have developed the purple issue more fully than the original one, and the original was not good.
[One (M7) General] donkeykong1:
Good one! This only proves that this is hardware issue. My third replacement phone took amazing pictures outdoors (-3°C) but when it got to room temp it just went wild. So, cool it down as much as you like, come summer, your pics WILL be red, purple, green, striped, or whatever
[One (M7) General] crnkoj:
That's s feature :D it's an all new filter from htc, called the random tint filter...
[One (M7) General] ac3kill:
I'm done don't waste your time with this phone even if you can get the purple tint fixed and get the pink spot in the middle haha then even if IF IF you can fix the pink spot which I did sent it in 4 times you will have a nice camera for a couple months then it will take green tint pictures oh boy ! Thanks for the ****ty camera for the 4th time ! New problem not camera problem ! Haha find a well built phone out of metal not from HTC

Hmmmmmmmm
[One (M7) General] Fidelcastrol:
My solution will be to send in the phone for warranty services before warranty ends, sell the phone for good price, and get newest version.

Hoping that flaws will be fixed.
[One (M7) General] bevoc:
fml. i live in malaysia and its summer all year.
[One (M7) General] donkeykong1:
I'm done with replacing this phone. I'm just gonna use it as a phone and buy Evo 3d again for camera use. Fourth phone, same issue. Great job HTC!
[One (M7) General] crnkoj:
Jokes, at least buy something not made by htc :P
[One (M7) General] donkeykong1:
Like what? Samsung? I hate Toucwhiz. LG? Hate them alltogether. Nokia? No Android. Motorola? American - no way. Sony? Piece of c**p. So, HTC is really least defective of them all if you don't consider they s****y work with cameras
[One (M7) General] crnkoj:
Motorola will be sold to lenovo/the Chinese... Nokia no doubt has the best camera tbh, I saw the pictures made by the new lumias, just amazing. You could buy a used Nokia n8, still has one of the best cameras out there and it's small and compact...
[One (M7) General] donkeykong1:
Or I could just find my old Nokia N95 and use it as camera :silly:
[One (M7) General] akarol:
Wow. Good luck with life. If HTC is your only solution and all you do is ***** about them, why don't you just give up on cell phones altogether? BTW, got myself a Nexus 5 and haven't looked back.
[One (M7) General] donkeykong1:
I ***** about camera on HTC One. Nothing else. As for your Nexus, I'm glad you like it. And I enjoy my life, thank you

Sent from the post office
[One (M7) General] LikeaG2root:
THE ONLY CAMERA FIX IS A REPAIR AND REPLACEMENT OF CAMERA. Stop all this "update will fix" crap. Do not accept a replacement. Replacements are not a fix unless you absolutely know its a new model with updated camera hardware. I bought mine from T-Mobile but I did not even call them cause I wanted to keep my phone. I just wanted it fixed and not deal with all the replacement bull****. I called HTC directly and had it sent to Houston, TX for repair. Got MY PHONE back and camera works great!

Sent from my HTC One using Xparent Skyblue Tapatalk 2
[One (M7) General] crnkoj:
sadly this is not possible in every country htc sells their phone...

In my coutnry there is no HTC repair center, there is just a HTC certified/licensed center, which works absolutely independent from HTC themselves...
[One (M7) General] donkeykong1:
+1

Sent from the post office
[One (M7) General] Toyyo:
Awesome thanks for this
[One (M7) General] ashouhdy:
Nope i swapped my purple htc one for the Sony Z1 and believe me ... its an amazing device .. You will admire the super fast camera specially at night the blazing fast focus and those Deep Blacks oh man i missed them alot on the htc?

Everything is better except for the display and dual speakers .i give the display 8/10 while the htc 10/10.

Speakers ... no match for the dual front htc one speakers.

The battery is very good 6 hours easy screen on and memory card not to mention the premuim feel of glass and aluminum.
[One (M7) General] Anfloyd:
Swapped my One three times due to pink tint. After the third one arriving with the same problem I actually sent it back in replaced it with an S4. Missed the One too much though and exchanged again. For me at least, the camera just continues to get worse over time. It is almost unusable now in low light. Not good since this was originally touted as one of its strengths.
[One (M7) General] Manach:
Just received my third one in the mail yesterday. Purple camera. Not as bad as above yet, but on it's way.

I don't know what ATT is going to do about it, they are supposed to be giving me a call to see if I have received it and if it's working correctly.
[One (M7) General] gustav30:
I got my phone back finally from Houston. They did a good job. I think its mostly a new phone. The sensor is the Omni ov ov4688 and is working well.

They also replaced the main board on the phone. This kind of sucks because before I sent in, I was s-off. Now I have a phone that is s-on. So my IMEI changed as well. I noticed that my headphone jack is a lot tighter than before so clearly they did some other work on it. What little gaps I had are all gone.

I was a bit worried because they changed the main board I was not gonna have the dual membrane HDR mics anymore, but after doing some loud stress test video recording, I can confirm I have the same mics. Audio is just as clear in recording as it was before I sent in.

Will I have pink/purple in a week or month? Time will tell, but one thing I'm not gonna do is continually stress test the camera in dark situations!

As far as S-off goes....I'll live with stock now. Perhaps I'll S-off when my 1 year warranty is up in April, assuming rumrunner s-off method still works.
[One (M7) General] graffixnyc:
So I got mine back yesterday from repair... Purple camera tint was fixed... but I'm pissed.. I sent them a 64GB.. they sent me back the same phone (same IMEI and serial #) but it only has 32GB! They are so incompetent.. I'm demanding a new phone and not to send it back to them for another repair..

It seems like the just partitioned it as 32 gb instead on 64.. When I cat /proc/emmc it tells me the size of userdata has a size 680000000. When I run cat /proc/partitions it's showing as 27262976 as # of blocks.

Now question is.. Can I repartition it myself? If so how? (I have never messed with changing partition sizes before) ﻿
[One (M7) General] EtherealRemnant:
You have a 32GB eMMC. Someone screwed up. I just ran cat on my 32GB to check and our numbers match both in size of userdata and block size. mmcblk0 is 30539776.
[One (M7) General] crixley:
That tft display is garbage imo.

Look at it even slightly not straight on and it washes right out.

The z and z1 screens make me want to vomit in my mouth they are that bad. A generous 3/10

Sony's ui is laggy and dumb too.
[One (M7) General] donkeykong1:
And those Sony phones are dead ugly too
[One (M7) General] carlowise:
+1

I'd rather have htc with purple pictures than any of these sony's
[One (M7) General] donkeykong1:
I agree with you :thumbup:

Sent from the post office
[One (M7) General] xsynchrome:
Recevied mine back from FutureTel (HTC authorized warranty centre) and got the Lite-On sensor. So far no problems, well...except the fact that they sent me a sim-locked phone when i sent them a sim-unlocked one
[One (M7) General] Manach:
I got tired of dealing with ATT, as their last solution was that I call HTC for the warranty.

I decided it was time to jump ship on both carrier and phone.

I'm happier now.
[One (M7) General] Monk4Life:
I shipped my HTC One to Houston for repairs on Monday. I got an email today stating the repair was out of warranty and they wanted $206 to fix it.

I told them to give me a call to find out why the camera wasn't covered. They called an hour later and told me my phone has been rooted and they would not cover it. I didn't play dumb or anything and said " yes that's correct, I rooted it but its a hardware issue not software".

They then told me that because of it being rooted they couldn't flash the factory image on it and had to replace the board and that's what the cost was from.

So I then read them the entire section 7 of the HTC USA warranty from their website on what will not be covered and then asked them where in it did it say that rooting voids the warranty.

They asked to put me on hold and low and behold they came back a few minutes later and said it was covered.

I know I read people sending theirs in rooted with no issues so I thought it would just skate by but just in case anyone has this same issue you can certainly try what I just did that worked.
[One (M7) General] gustav30:
Yeah, mine went into Houston s-off, but came back s-on with a new main board. But no questions were asked about warranty coverage. They replaced sensor as well.
[One (M7) General] gustav30:
Has this been talked about? Low frame rate on the Omnivision sensor in video? Indoor but bright light maxed out at 19 frames per second. Wtf.
[One (M7) General] johnequickiii:
I have the Sprint branded One and just updated to 4.06.651.4, and I've not had any issues with the camera at all until now. Now, I get the purple tint in low light.

Sucks. Just wanted to mention it.
[One (M7) General] thiagodm:
It's fixed while it is cold or is that a permanent fix?
[One (M7) General] MoshuXXL:
Most likely until is hot again.
[One (M7) General] hp79:
If yours has h-boot 1.54 or 1.55, you can use rumrunner to get S-off.

How do you check which sensor you have for the camera? I noticed there are red tints, but thought it can't be helped with these phone camera sensors. Didn't know it was a defect.

I'm on my 3rd HTC One and having problems with the speakerphone mic, where I have to get really close to the rear mic to use speakerphone. AT&T is replacing mine to a different model/make so I'm pretty happy I'm getting rid of my HTC One. Oh, the screen color saturation is terrible on this one. Colors looks all washed out. I'm guessing HTC is using cheaper parts now since it's been a while since the release of HTC One.
[One (M7) General] gustav30:
With a folder explorer goto /sys/android_camera

Open the file called sensor.
[One (M7) General] mielnoir:
My sensor version: st vd6869(1.0) cinesensor 2013-06-14

Good or bad?
[One (M7) General] Rarestg:
I'm in the same boat as you! The post on the frontpage should have some sort of table with good/bad sensors.
[One (M7) General] gustav30:
Well I think if you don't have any tint there is nothing to worry about, regardless of the date. Many people have sensors going back to March of last year and have been fine.
[One (M7) General] piimp:
Oh man, i did notice this too as soon as i got my one back from repair the color saturation was horrible. Aside from them not even being able to fix the damn pink tint, and the washed up colors, i was mad cuz it felt like i was looking at some inferior phone than i had sent in. You might be right about the cheaper parts because it just looks horrible compared to pre-repair.
[One (M7) General] asutedjo:
I really hoped that updating to KitKat will make the purple tint goes away or better than it is now, unfortunately even after updating to KitKat using ARHD ROM, the purple tint is still there. I wonder if the official update for One comes out it will actually fix it?
[One (M7) General] Xerro-Five:
The official version doesn't either, it is the same as 4.3 when I installed it.
[One (M7) General] MrFEr:
As it was stated a lot of times, it is a HARDWARE issue. No software update will fix it. Never. I sent mine back 3 months ago, they replaced the sensor and the shielding and the purple issue is gone. It doesn't matter which android version I use.
[One (M7) General] Anfloyd:
Decided to return my HTC One for camera repair. Courier picking it up in the morning. Originally it was a Vodafone UK branded device. I have gained S-Off, unlocked bootloader and debranded. Now I have a HTC__001 CID and the WWE rom. I cant find the original vodafone RUU to go back to stock so I'm gonna take a chance and send it back as it is with the argument that is is a hardware problem and not software related. What do you think my chances are? Anybody had a similar experience? Worst case scenario is that they send it back as it is and charge me a £26 fee I guess.
[One (M7) General] piimp:
Got my phone back today from houston, third time sending it in. This time they put in the ov sensor and pink spot is pretty much gone but there's still the green tint around the edges with pic/video. Also the camera itself is so noisy. Honestly i have no idea what type of testing they are doing down there in houston. It seems like no matter which of the two sensors they put on there, they can't fix this issue. Now im so pissed off and done sending it in since i havent had my phone for more than two days since late december.

Now ill just live with it and try to avoid taking pics while inside as much as i can. Im just hoping the M8 comes out soon enough and it doesn't have this issue because i know its using the same 4UM camera. Hopefully they get the shielding on that right.
[One (M7) General] gustav30:
I have the omni as well. I find if I switch to night mode indoors in low light, the white balance changes a bit and the green edges mostly disappear.

Or I will make a quick change to lower the saturation when indoors, and low light, green on edges goes away.

Also I find I mostly take pics in regular crop mode and not wide. That also seems to cut off the edges.
[One (M7) General] crnkoj:
Why would you consider buying another HTC phone, if you are unsatisfied with this one? Especially after they have sent you a broken phone three times from warranty repair...
[One (M7) General] piimp:
the thing is i really like everything about the one, except the camera, plus i like sense and don't like touchwiz so i dont wanna jump to samsung yet. So i'll wait and see if the M8 has this same problem and hopefully it doesn't. Then ill go from there.
[One (M7) General] zl1555:
it is the hardware issues,nohope to solve it
[One (M7) General] zetsumeikuro:
It is a hardware problem eventhough HTC tries to deny it. Many folks with the Verizon variant have mailed theirs in and they change out the camera/sensor. All have reported the problem fixed 100%.
[One (M7) General] crnkoj:
They are so lucky, I have returned it 2 times and all 3 phone I owned have the issue... The last one being brand new.