yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Ba7rani:
Send it again , till them about volume buttons and display : )

---------- Post added at 11:35 AM ---------- Previous post was at 11:29 AM ----------

I don't know, I am in Bahrain and we don't have repair center, we send it by Aramex to Dubai, it takes around 8-12 days

Tow of my friends and me we sent to repair and we got New One .
[One (M7) General] :
I already did :)

But I'm in Spain soon and I think I will not get it back before I'm in Spain...
[One (M7) General] Alaadragonfire:
http://xdaforums.com/showthread.php?t=2817607 this guy found a way to fix it :)
[One (M7) General] black_king:
I tried everyway, but none of them worked. It's something about heat of your camera. The hotter it gets, the more purple it shows. Just try to keep cool your phone and try again. You gonna see it works.
[One (M7) General] :
We all know that it has something to do with heat.

But it's still a problem with the camera and with a new camera this problem is gone!

I don't think that you put your cell phone every time in the freezer just to take a picture ;)
[One (M7) General] spartan268:
Crap I bought the phone a year and a month ago, probably out of warranty.

Has anyone successfully get them to repair it despite being out of warranty?

Right now they're telling me to send it in (all via email) but I really dont want to give it to them and to come back empty handed paying for their stupid service fee and the shipping to them. I didn't mention anything about the warranty in the email neither did they...
[One (M7) General] matekaneve:
if you phone them or online chat with them, you can ask to get it checked by giving them your IMEI number. If it's only 1 month they might say to send it in and they will fix it for free.
[One (M7) General] neosic:
Sent mine in with a little over a month past warranty. Got it repaired free of charge.
[One (M7) General] Foxhunter123:
I have been told that here in Denmark HTC phones comes with two years of full warranty - it sounded like at standard HTC answer so cannot see that you should be out of warranty... ;)
[One (M7) General] huesphere:
Hi, My camera quality has drastically reduced after I gave it to service center for some other issue.

Is it possible because of the software update or it may be that they have chnaged it or something?
[One (M7) General] Foxhunter123:
Sounds like something is still wrong with your phone...? My camera is absolutely as good as before the service repair - and now it also takes beautiful pictures when it's dark - even though the phone's temperature is above 30 C... :good::cool:

(In Denmark theres also the rule, that if you have to have your phone repaired for the same error 3 times then the deal can be cancelled and you get all of your money return...)
[One (M7) General] huesphere:
wow! I don't think we have any such thing in India :(

But can it be just a software issue or do I need to get hardware changed?
[One (M7) General] spartan268:
In the US and assuming Canada (I'm Canadian), it's for only a year I believe. Otherwise I may just argue it somehow.

I'm going to try that out tonight, probably phone line so I can be angry. I'll post back with results later in the day. *cross fingers*
[One (M7) General] joetron2030:
In the US (probably all of North America) it is only one year. I'm in the US. I recently went through the hassle and expense (see later comments) of getting this repaired because I couldn't deal with it any longer. It was ruining too many photo chances. Now that I've had it repaired, I am as happy with my phone as I was before I encountered this problem.

Since my phone is required for work, I couldn't be without a device for the two weeks or so it would require for repair. I also didn't want to transfer everything over to my old Galaxy Nexus to only transfer everything back to a repaired HTC One (M7). So, I went with the advanced device replacement option at an added cost, to me, of $30. Once a replacement device was ready, HTC shipped it to me overnight with a pre-paid return shipping label for me to use with the faulty device. They put a $600 hold charge on a credit card to make sure I returned the defective device to them in a reasonable amount of time. The only other potential issue with going this route is that if they discover other problems with the faulty phone that requires repair, you'll be charged for it since they won't be sending your original device back to you.
[One (M7) General] Pew446:
Ugh

I've replaced two HTC One M7s for this problem, my third one still has purple tint. I'm just going to keep getting replacements until the service center runs out of phones. At that point I'll probably huck it and buy a new M8 or switch to LG for what it's worth.
[One (M7) General] bosotros:
I finally got fed up with having a defective camera on a phone I loved so much. I called HTC to find out how much it would cost to get it fixed and was shocked to find that they would fix it under warranty. It was about three months past the warranty but maybe the fact that AT&T replaced it with another defective one helped. Whatever the case my repaired phone should be here next Wed. In the meantime I bought a moto x for a spare.
[One (M7) General] vud911:
This is really sad. I sent in my HTC One previously for the same issue just to have the issue reoccurred. I tried to do the same as you but was promptly rejected and quoted for $90 dollars despite the fact I sent it in previously for the same issue.

No more HTC One phone from now on.
[One (M7) General] Skanob:
To anyone whose feeling adventurous:

http://xdaforums.com/htc-one/general/how-to-htc-one-m7-purple-tint-fix-t2817607
[One (M7) General] bosotros:
Got my phone back from HTC service yesterday and the camera is fixed. What really surprises me is that the camera on my original phone never looked this good, even before the sensor went bad. The camera on this phone is awesome, absolutely the best I've ever seen on a phone. I wonder if this different module is really that much better and if so, why did they even use the other one at all?

One note about HTC service: my phone was returned to me covered with a greasy film, fingerprints, smudges and tiny scratches on the screen. The camera lens had a huge smudge across it and all of this stuff was very difficult to clean off with just a cloth and screen cleaner. This is so unprofessional I'm shocked. I managed an electronics service center a long time ago and we'd never let anything go back to a customer without cleaning the outside. It takes about ten seconds to wipe off a phone. It shows a total disregard for their customer's property. (I sent them a note)
[One (M7) General] bosotros:
Well that was quick... right after I posted the comment above got a call from HTC. They were following up on the service to see if I was satisfied (I think they read my note). What's interesting is she had a record of what they did to my phone. If anyone wants to replace their camera themselves there may be more to it. She said they replaced "the upper main board, the sensor, camera assembly and a floating line board (whatever that is)". She said these parts are not the same as the original phones. Maybe they adapted the camera from the M8. The camera is really amazing but it still has a problem with extreme dynamic range - bright sun and dark shadows, overexposes the bright parts.
[One (M7) General] littlegreenalien:
how long does it take for them to repair camera?1 or 2 days? already send mine and says On Repair when i track
[One (M7) General] spartan268:
From what I heard.. A long time. 2-3 weeks from what I've read.

I've still yet to send it in myself, the rogers rep basically said they can charge me (bounceback they said??) and I would have no control over it. So I'm currently in limbo. Going to call HTC today and get to the bottom of this for good.
[One (M7) General] matekaneve:
Just to link some pics how some of the repair centres are carrying out their work. I previously said in another post that I was quite happy with the work has been done however I had a closer look at the phone and to be honest... It is disgusting how these people handle these devices we paid out a lot of money for. As you can see in the picture there is a gap at the volume rocker and it's also not back in it's place properly. I changed it to a brand new button thought that will solve this issue, but then realized there actually is a gap between the screen and the housing as well. I'm not up to send it back again though, the phone is working just fine and I just try to live with these issues. I need the phone for working purposes and cannot be without it again for nearly 2 weeks. I'm extremely disappointed how an official service centre is able to let something like this out of their hands. I forgot to mention it is a UK service centre... I could say now this was my last htc phone and blah-blah-blah..., but I would lie then as it is most likely my next phone will be a htc again despite everything written above...

LINK TO THE PICS
[One (M7) General] spartan268:
That's actually pretty bad. Try picking up a temporary phone from a friend or family to use and send it back. I can tell you like your phone a lot and living with that blemish will be pretty difficult
[One (M7) General] Skanob:
You will never be able to put the volume rocker "properly" until you remove the back cover and insert the transparent/rubber excess on the back cover of the phone, that is before putting it all back together after disassembly.

Based on the couple of times of disassembling the M7s, the volume rocker's position has to be in the MIDDLE and CENTER and not completely pressed/inserted (the transparent rubber). That is to perfectly and visually look like that it's gapless.
[One (M7) General] neosic:
Depends on your country. I'm in the US and it took a whole working week to get my phone back. Not bad at all.
[One (M7) General] hamid_valad:
hey guys, mine has a problem on top of purple/red tint!

it has something like scratches while it doesn't have any!

check the photo!

any workarounds?

(i took this by covering the camera lens with my hand)

[IMG="HTC One Purple Tint + Scratches"]https://www.dropbox.com/sh/3bxzlrepwes9gaq/AAB56tFRedEsqlK-iIKICpVya/2014-07-21%2020.42.51.png[/IMG]

both scratches and tint are gone in light! i am hating this.

its baad, really baaaaaad.
[One (M7) General] bosotros:
That sounds like the same problem. The purple tint is a symptom of the image sensor going bad. Another is for it to get a random ugly pattern imprinted in it which shows up in every shot with dark areas. Actually it and the tint are in every shot except they're harder to see in bright areas. (I don't see a link to the photo)
[One (M7) General] dingbatt:
I guess I'm lucky the part of the world I live in (New Zealand) when I read about the less than optimal results people have been getting with their repairs for this fault. I took my pristine M7 in because it was suffering this same pinkeye fault. It was sent away and five days later the retailer called me to come and pick it up. When I did I read the job sheet and it said "fault confirmed, replaced with new handset". Sure enough it was brand new and after checking it for hardware/manufacturing defects I am extremely happy. I will definitely be considering the M9 as a replacement next year after such great service.
[One (M7) General] xGary:
Hey, my camera just started exhibiting the purple tint as well as the grid pattern in low light defects. From what I gathered from this thread

>Some people can't even get it replaced under warranty if it's over a year.

>Even if they can, you have to send your phone in and somehow find another phone to use for a few weeks unless you want to pay for advanced replacement.

>Some people are getting their phone back in a terrible condition after sending it in.

Has anyone tried to start some sort of public attack/outcry towards HTC? I get that standard manufacturer's warranty is only a year but this seems to be a widespread hardware defect and I feel like they should at least offer people free advanced replacements. Making people live without their smartphone for weeks is unacceptable.
[One (M7) General] lglossman:
Hi people, does anybody knows if the M8 sensor would work in the M7? Both are the ov4688 but I'm not sure if the connectors, shape, cable length, etc. are the same...
[One (M7) General] daredevil_off:
Hi,

I sent my phone to Arvato (in Germany). Is there any link to check the repair status?
[One (M7) General] spartan268:
I only wish there is. The thing is it's the north american people who are stuck with only 1 year warranty and the rest of the world has 2. So this puts a smaller crowd in the hot seat and leaves us in a tight spot.
[One (M7) General] billgs:
Hey,

just saw your PM as well

You can always chech it from here

https://portal.teleservice.com/tassweb2search/simpleSearch/searchOrder.seam
[One (M7) General] hamid_valad:
OMG, OMG..

after reading your answer, i started looking at my older photos closely, and yes, you are right.

i can see the pattern if i look closely, even in bright areas.

i am not a photographer or anything, actually one of the reasons i chose this phone was because it didn't have "a lot of" mega pixels, but i want to take photos some time... not cool htc, so not coool.

(i remember on my old hd2, we kinda had the same problem, the pictures would have a pink tinted area in the center.)

link to the photo: https://www.dropbox.com/sh/3bxzlrepwes9gaq/AAB56tFRedEsqlK-iIKICpVya/2014-07-21 20.42.51.png
[One (M7) General] kibox:
saturn.de

Sent my phone to Saturn Germany for repair.

They replied that phone has been opened (of course not, rooted maybe but not opened) and asking 340€ for repair 455USD...

Or to return phone how it is and pay their expenses.

Switched to iPhone 5S and never looking at HTC ever again. I was a fool to push people to switch to HTC.

Anyone has contact of HTC rep or something where I can complain, I wont accept this ?

Cant understand really, I fcking paid that phone 550€, and this is how they repay me.

So frustrated.

[IMG="saturn reason no able to fix"]http://www.pixentral.com/pics/17ikBM2E2FppIToX0hS3quC36siO51.peg[/IMG]

[IMG="saturn reason no able to fix"]http://www.pixentral.com/pics/1sbHjtNfpOAjN5jY66ZR9M0HuNxhk1.peg[/IMG]
[One (M7) General] littlegreenalien:
I got my phone back on thursday. Took exactly 1 week to send and get it back.

Well i can say they did fixed the purple tint,but they change my imei number which sucks because my phone was sim unlocked n soff when i send it.got it back s-on and sim lock which i cant unlock because imei is too new. :( i just rooted n soff. Here a sample

Sent from my HTC One
[One (M7) General] lewonsky:
if i did this the purple tint seems to go away and quality of the pictures seem to have improved

enable full gpu rendering in system/ lib/ EGL

back up this folder first

do this:

open EGL.cfg

0 0 android ( delete this line and save)

0 1 adreno200

Delete libGLES_android.so

Reboot
[One (M7) General] Osama Zabin:
IMEI was changed, it means mobile is totally replaced? Right? Or they replaced the motherboard?
[One (M7) General] littlegreenalien:
Motherboard i guess. Same housing.
[One (M7) General] thiagodm:
I've just replaced my Camera and is working 100%. No more pink tint.
[One (M7) General] McGiver93:
Great, have you got troubles opening the phone?

Have you also changed the rear case and the parts that are on the speakers?

I'm willing to do this myself because I have the stuff to open it.

The only hard part I think it's opening the case because it's very glued..

Hope that the pink tint doesn't come back over long time..

Can you link me the camera that have you bought?

Cheers and thanks that you remembered to quote me here. :)
[One (M7) General] thiagodm:
I brought another back for replacement, once you open it, i see that all the phone is glued up. You won't have the zero gap anymore after the opening it once, but as i always use a cover it won't be a problem at all.

I had to open it twice, because the small rubber that is below the camera module flex cable pulled the cable out just after closing it. So please do not put the rubber on the new module.

Please have extreme carefully on the bottom speaker flex cable and USB port / mic and the sockets. I broke the holding socket of the lower speaker, but a silver tape holds it in place(lol).

And as am not very soft hands, USB(data)/MIC is not working, probably because it pushed too hard into the socket, but it charges. I Brought the usb/mic module for $9, so it's not a big issue. Be gentle.

These are the best videos. He explain every step with all the details.

Disassembly

https://www.youtube.com/watch?v=qZFAsgjCunc

Reassembly

https://www.youtube.com/watch?v=S5KNmDeJ4Ww
[One (M7) General] king_david43:
Where did you buy the camera module. I bought one on eBay and unfortunately it still had the purple tint
[One (M7) General] thiagodm:
http://www.ebay.com/itm/171166536403?_trksid=p2059210.m2749.l2649&ssPageName=STRK:MEBIDX:IT
[One (M7) General] king_david43:
Thanks. Much appreciated
[One (M7) General] xtreme2020:
What htc one version do you have ?

What android version do you have ?

s-off ?

Thanks, i want to try this.
[One (M7) General] finalgravity525:
Thermal paste

Is it possible to use the thermal paste instead of copper tape?
[One (M7) General] lewonsky:
m7 international

android 4.4.2

S-off yes , root yes
[One (M7) General] Nightf0x_007:
mine htc version is (801s) on 4.4.2 , s-off , rooted

tried your way , nothing changed also i noticed the line adreno200 i have it without the 200 only adreno

is there any other settings should be enabled or something ?
[One (M7) General] jukiewalsh:
Enabling gpu rendering won't do anything to the camera. The only thing it changes is how your screen is powered and uses only the gpu to render the screen instead of sometimes sharing with the cpu. It literally has nothing at all to do with the camera so there's no way it actually did anything.
[One (M7) General] kaimanson:
Just did my, the purple tint is gone. Got a replacement camera from ebay (thanks for the link provided) just follow the instruction from a youtube video of a guys using an atm card to open the phone. Really easy process.:good:
[One (M7) General] stovie_steve:
My phone is due to go back to HTC this week to have the camera fixed. Purple tint has gotten worse. From experience for those who had a warranty repair - do they replace the camera module? Cos if they don't is it easy to do yourself using a replacement module from eBay?
[One (M7) General] deiversonsouza:
Would you put the link of the camera or any photo from Camera module repaired? sorry my english !!
[One (M7) General] zerogun:
Use the teardown here to see how to take apart and put the HTC one back together.

https://www.ifixit.com/Teardown/HTC+One+Teardown/13494

I have to repeat that it is virtually impossible to take the HTC One apart without ruining the bezel and housing. You will have to order a new one from here:

http://www.etradesupply.com/htc/android-models/htc-one-m7.html
[One (M7) General] lewonsky:
It seems that lowering the saturation seems to have solved the purple tint for me ?
[One (M7) General] positiveg:
Also another thing I've noticed even though I've changed the camera is a redish tint when it's in low light
[One (M7) General] ilielucianno:
found the fix

To change the camera is not the solution, try here http://freebraintrauma.weebly.com/tuning

There is the only place with real camera fix and works for me fine without to change camera or open the phone...
[One (M7) General] alomex21:
Did not work for me. I put in the fridge on -20 degrees for 6 mins.
[One (M7) General] :
It is the solution.

So, if you want to take a picture you first put your phone into a freezer?

They replaced my camera and the pictures are now a lot better.

It's definitely a camera problem!
[One (M7) General] Neo Cortex:
Methinks HTC UK support is not up to speed on the camera issue!
[One (M7) General] Theshawty:
Of course they insist it's software, because it'll cost them loads to replace all camera sensors.

I'd be happy if they could help it tho. This is indeed a heat issue, so maybe cpu undervolting could help?
[One (M7) General] drakexpl:
MY OFFICIAL TEST:

19PM, 29.10.2013 r., POLAND, BIELSKO-BIAŁA

1) Phone was on its back for one hour in temperature 13 celcius, here are the results:

https://www.dropbox.com/s/lnvrr53yon55xm0/2013-10-29 18.55.12.jpg

https://www.dropbox.com/s/a85ydvosxkrbsr2/2013-10-29 18.55.22.jpg

https://www.dropbox.com/s/3iogrlagzucb30t/2013-10-29 18.55.51.jpg

Result: Totally acceptable! Camera is pretty good. It's taking pic very quick.

2) After one Antutu Benchmark test:

https://www.dropbox.com/s/bk7r96xhnollb8e/2013-10-29 19.06.16.jpg

https://www.dropbox.com/s/4bpt5hayq5vxlv0/2013-10-29 19.06.25.jpg

https://www.dropbox.com/s/hif8hdjy9baa4f5/2013-10-29 19.06.51.jpg

Result: You see it yourself.

I will try to move earth and sun to proove this company that it's purely temperature related.
[One (M7) General] mcrenz:
if it is a software related prob then i get the purple tint too,. i have a htc one glamorous red, coming form 4.2.2 with a perfect camera,. then updated it to 4.3 manually,. i have first get to unlocked bootloader then root s-off, tried to install various of different firmwares, roms hboot but then have the perfect camera without adjusting the iso saturation or whatsoever, my phone gone thru so much heat about 60degree celcius, (downloading real racing 3 with screen on while charging atleast 45 more minutes) that i think anyone didnt do yet, but purple,red blue didnt appear when i test the camera..
[One (M7) General] Galactus:
Nothing more to be said, nice test
[One (M7) General] swiftgs:
Thanks for sharing, but then we now can conclude that it is a build quility issue (maybe bad isolation around the camera) and not a camera sensor issue. As i said, I did a similair test with absolutely no difference in quility (18 degrees temperature and almost 50 after 2 antutu stability runs).
[One (M7) General] bor3d2damax:
HTC thinks we are idiots who know nothing about the build of a phone. HELLO?! wake up and search our threads HTC!