yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 3 General] coach26:
For what it is worth, I called verizon today to see if I had next day shipping or not. CSR said I did. I then told him how I had heard it was shipping on the 4th, and the exact words I got from him were, "That's what we're hearing around here too, nothing definite, but the 4th is what we're hearing." Thought you guys might want to know that. I'm very hopeful. :)
[Galaxy Note 3 General] Xerrus:
Definitely good tidings! I pre-ordered this when the unlimited data upgrade glitch occurred. Wondering if this thing is going to be TOO big though. I have a launch day GNex also and want a larger screen. However, I saw a girl at work today with a N2 and it was monstrous. Makes me question my choice of this thing :(
[Galaxy Note 3 General] MrBigFeathers:
"It's going feel too big for about a week or two then you will wonder how you ever used a smaller device."

That is what every person I know that has the Note 2 tells me. I'm hoping that is the case as well.
[Galaxy Note 3 General] deathshead:
Round 2 on the line now with these morons... Hilarity is ensueing...
[Galaxy Note 3 General] Drstovetop:
I think I felt the same way about my GNex, now it feels small. Can't wait to get this phone. Received a few accessories I ordered off Amazon today, my gf couldn't believe how big the case was for the phone.
[Galaxy Note 3 General] flascrnwrtr:
Once you spend some time (watching videos especially), watch the same thing on your GNEX (which I left for the Note 2) and you will be like, "Aw, heck no!" I was even playing with a Galaxy Mega yesterday at AT&T and thought that it wasn't that bad. Of course, I am a big guy with big hands, so that may be different for someone who HAS TO use two hands at all times.
[Galaxy Note 3 General] deathshead:
So now its principal, I was told multiple times by dawn who confirmed with 2 supervisors I could keep my unlimited,

Now they say I'm not getting anything, and that basically sorry we lied.

Rep #4 now is trying to con me into a 2gb or 6gb data plan and even said that's what I currently have...

We are up to 6 lies now I believe... All recorded.
[Galaxy Note 3 General] jamdiggity:
Have they changed the ship date too?

Vzw SIII Pac-Man ROM

Pre-ordered Note 3
[Galaxy Note 3 General] b00mb00mchuck:
I knew it when I read your first post but I figured there was no point in argueing... we see this month after month , year after year , when new devices come out... somebody gets an earfull from some mobile rep that doesn't know what they're talking about and the crap hits the fan when it all falls apart... your recording probly won't help at all... unless you have a huge disposable income to hire lawyers to fight a huge fight fir a small win... but then you wouldn't be worried about data limits... and they know this

Take a deep breath ... settle the soul a bit ... I know ... I lost my unlimited too ... right before that verizon glitch I could've taken advantage of dammit... but hey... the world is a changing place and we are getting an awesome phone in a minit here and your gonna kill the whole experience getting hung up on the details... you will look back on this and laugh one day so might as well laugh now and have a happy week reading all this craziness leading up to the date we all expected... (and expect it to be two days late because of the government shut down)
[Galaxy Note 3 General] RaptorMD:
I had to cancel my pre-order today since I no longer wanted the GG along with GN3. So I had to wait for me upgrade to be put back on my account and I had BB webpage open. I hit up the chat session with BB Wireless and asked about pre-ordering with them and the release date.

BB Wireless says 10-4 is their date. I confirmed that he was talking about Verizon, he said yes. I closed the session, tried another session got the same answer, 10-4. One last time, 3rd time is a charm and again 10-4. Now honestly I am not putting stock in squat on this but combined with the OP comment, anything COULD happen but if they are shipping out on Friday the 4th you will get them on Tuesday the 8th and Verizon does Tuesday launches and 2 days early isn't bad.
[Galaxy Note 3 General] chefb:
What about GN3 made you Chang your mind?

---------- Post added at 04:43 AM ---------- Previous post was at 04:33 AM ----------

Most of the reps have no clue what happened this past weekend. What you have to do is go through with the upgrade and the rep on there end adds back your unlimited.(there is an option)...... Worked for me on two lines. As long as you ordered from.... 9/27-9/30. That being said all unlimited customers have 60 days to return to your original contract.. But 14 days to decide if you want to keep that phone!

This was referring to the two top quotes sorry dude
[Galaxy Note 3 General] vashusan84:
According to Holly it ain't the 4th

Please hold for a Verizon Wireless sales representative, we appreciate your patience. Your current estimated wait time is 0 min 11 secs.

Add a tablet to the Share Everything plan for only $10/mo – no contract commitment - data only plans starting at $30 monthly access! Ask me how.

Your RealTime session ID is RT14358853707.

You are now chatting with 'Holly'

Holly: Hello. Thank you for visiting Verizon Wireless, my name is Holly with the Verizon Sales Team. I'm here to assist you with any of your sales related questions. Before we get started, may I have your name please?

Josh: Josh

Josh: Triplett

Holly: Hi Josh, how can I assist you?

Josh: I have the Note 3 on preorder and I am hearing all kinds of rumors of when it is shipping to customers. I was wondering if it happened to ship on the 4th (Friday) is there anyway to update my shipping to expedited instead of the normal 2 day?

Josh: I would love for it to be in my hands on Sat. if it is shipping on Friday. If I can't change the shipping I'll wait till Monday. This is assuming that rumors are true and it ships on a Friday

Holly: There is no truth to the rumor that it is being shipped early. If you did want to have it overnighted on the 10th when it is due to ship you could call customer care to change it from 2 day.

Josh: Okay I really appreciate the info. Have a nice evening.

Holly: You are very welcome, and you as well thank you.

This a chat that I just got through with a verizon rep. Not that they would tell me if the 4th was the day, but I checked my preorder number and the website says it ships on the 10th. Not really sure why I preordered if this is the case cause I could have just gone to a store and picked it up.
[Galaxy Note 3 General] chefb:
You can change the plan after you go through the upgrade! Back to the og plan.:laugh:
[Galaxy Note 3 General] randpost:
7I was in a Verizon store today. I was there to return a G2 and terminate a line. It took forever for the chick that was helping me to process my return.

While I waited, the staff was huddled together and they were talking about Note 3 training. I assume that this training revolves around the sales pitch etc. Apparently the training which is mandatory starts on Monday the 7th. Not sure if this means anything for the release date but I would think training would take place before the release date.
[Galaxy Note 3 General] Impuls3101:
Here is the plan for the release of the Note 3 ..

1. Oh no it didn't ship 10/4 I guess I have to wait to see if it will ship monday...

2. Oh no it didn't ship 10/7 .. well verizon normally ships on tuesdays...

3. Oh no it didn't ship 10/8 I guess its only two more days I can wait..

4. OH YES it shipped 10/10 ...

5. BUT OH NO Fedex 2day doesn't deliver on Saturdays ..

6. OH NO 10/14 is Columbus Day but YES FEDEX will deliver on that day :)

Just to clarify where I got the information from. I asked a guy who stands in front of the verizon store flipping a sign for a local pizza place and he swore to me that it would ship on the 8th.

If steps 1-6 are incorrect please disregard because I have no clue what I am talking about :p
[Galaxy Note 3 General] MetalWych:
OK, this made me laugh... Thanx!!!
[Galaxy Note 3 General] deathshead:
Just an update on the situation, Spent another 2 hrs on the phone last night with various reps who continued to lie and even intimidate.

the just of it was

"Verizon made a mistake due to an IT issue where the MAXX plan was not available allowing customers on Saturday and Sunday to keep thier unlimited Data. Verizon is owning up to the mistake and is making it right by allowing those customers to keep unlimited data"

My response to this was

"Verizon made apparently made a mistake involving 3-4 humans beings, approved by 2 supervisors who confirmed multiple times I would keep unlimited data, But apparently im not as special as those customers over the weekend?"

This created back peddling and the rep creating hypothetical situations, etc..

No rep would acknowledge my escalation.

Where we currently stand is that the last so-called supervisor "Phillip" said the following.

I will pull the call tomorrow and if Dawn said and confirmed you could keep unlimited data we will honor it.

He then backpedaled after he said this and changed it to "we will send the call to another department to review, bla bla bla"

Phillip said he would call me @ 1:30pm today after he pulls the call. - Im not holding my breath.

I have lots of editing in my 3+ hours of call recordings.

1 rep when I said I was recording said "you cant record me"

I said oh ya? so you can record me but I cant record you?

and this went back and forth for a while, hilarity ensued.

Ill post this in the

"Best of Verizon Customer service" recordings when I release them.

These reps act like your fighting with a used car salesman, they lie, use intimidation and attempt to Socially engineer things in thier favor,

This isnt my first rodeo dealing with CSRS like this (Directv - 14+ hours of phone time to get them to honor a valid promotion)

These companies need to learn how to properly train reps for continuity and we need to gather all the evidence to show them.

I'm in support myself and I get the whole game that they play as I see it on a daily basis. Some of these reps have attitudes in which we see at our daily jobs ourselves, you have the "im going to act like a boss to everyone" guy, "the do-gooder" the "middle aged grandma who wants to make customers happy but lie just to end the call" "the strong African American woman who will either side in your favor or will uh uh! you and tell YOU how it is." etc... All these csrs all have a different story and they use all different tactics to keep thier sales numbers up and they will do anything to do it.

No training, ignorance, alpha type attitudes, no continuity in information provided.

As a customer WE shouldn't have to call out management for this behavior.

Tier1 CSR is the first line in contacting a company, there are one of the most important roles in a business, and if they want to try and bully people and lie we must ruffle feathers upstairs for them to do the right thing..

Thank you, thank you!

I'll be here all day.

Cheers!
[Galaxy Note 3 General] MikebikesNYC:
IdVUser grace

Wow. Sounds like you've been having a good time. :rolleyes:
[Galaxy Note 3 General] deathshead:
Its sad and a bit entertaining at the same time.

But the bottom line is if we don't fight back as consumers and uncover this type of thing companies

will continue to try and get away with these shenanigans.
[Galaxy Note 3 General] rushless:
Seems if it went through showing unlimited they would honor it. If not, no luck.
[Galaxy Note 3 General] vtjay:
This is a pattern with verizon, I returned an upgrade, within the 14 days and they said that I lost the upgrade so I couldn't get a new phone. Then they said I upgraded under a special promotion so that was why I lost my upgrade. I had to go up several levels of management to get them to honor thier own policy, despite the fact that the original rep put notes in the file that I called and specifically asked if I would lose my upgrade and was told no.

In my mind, it was up to them to honor what I was told, and was on record as being told, the idiots disagreed. If anyone else had decent coverage up here I would have punted them long ago.
[Galaxy Note 3 General] SgtGoldy:
Thats really the only reason I've stuck with Verizon is the consistency of 4gLTE. I have buddies on sprint, Tmobile, & AT&T with spotty 4G coverage and I would absolutely despise that.
[Galaxy Note 3 General] netnerd:
i'm on ATT, i thinking of giving Verizon a try. but their plan is rip off!

ATT family plan starts at only 59.99$ !
[Galaxy Note 3 General] WLPDroid:
How did this turn into a Verizon bashing thread? This thread is supposed to be for shipping dates. It's clear that not all Verizon reps have the same information. But, people are calling to harass them and baiting them into giving them the information they want to hear and use it against them if it doesn't pan out in their favor.

Anyways...any more developments on shipping the 4th? :)
[Galaxy Note 3 General] bisquick24:
You have to buy at full price to keep your unlimited plan right? What is the Verizon price?

Is there any major differences between Verizon and the international version?
[Galaxy Note 3 General] Kaiii:
Probably because Verizon is notorious for horrible customer service and because their representatives (and managers) often lie through their teeth. I think it's pretty relevant to finding out information like shipping dates, etc.
[Galaxy Note 3 General] flybass:
at this point, wouldn't vzw have charged our credit cards?
[Galaxy Note 3 General] Xerrus:
Yes, if it were coming tomorrow. If it ships tomorrow, we'd likely be charged tomorrow at some point
[Galaxy Note 3 General] Spartan Law:
Oh man have they gotten worse

Just a little FYI from my dealings with Verizon today. I pre--ordered my Note 3 on Sept. 7th. My CSR said to expect the note anytime between the6th or the 14th. With all the hubbub with delivery dates, I called Verizon today and my rep ( from this day forward to be known as DIPSH#T ) told me that it was going to ship on the 8th. I asked her was she sure, and then she said that it was to ship on the 10th. I asked her again was she sure it was the 10th and she said she was sure. I asked when was it to be available in stores and she said on the 10th. At that point I said what was the point of the pre-order if it would be in the stores BEFORE I received it? She didn't really have a coherent answer. She did say I could cancel if I want. I told her I would wait to see if I got my email the morning of the 10th. I would then call the Verizon store near me and see if they got it in. If they did,then I would cancel with her and buy from the store. I also called Best Buy, and spoke to 4 different stores. Each one had a different answer. One said it would be in store on the 10th, the other said next week sometime, but no firm date. The other said they had no date they could give me but it is scheduled to come in ( I hope this knucklehead doesn't become a doctor or we're all as good as dead ), and the last said he had it in the store and it would be going on sale tomorrow along with the AT+T version. So all this leads me to believe that NOBODY knows anything!!! If indeed it ships on the 10th, I'll get it by the 14th. Oh well, but honestly, why bother with getting people to order early, if you're going to be the last one to produce.
[Galaxy Note 3 General] mmw68666:
My rep said I would have it in my hands on the 10th
[Galaxy Note 3 General] flybass:
while trying it out at your local vzw retailer :)
[Galaxy Note 3 General] mmw68666:
Isbit in your vzw store
[Galaxy Note 3 General] flybass:
it should be in stores by the 10th.
[Galaxy Note 3 General] Kaiii:
:laugh: sounds about right haha

lol :good:
[Galaxy Note 3 General] Han Solo 1:
Verizon is a bunch of useless dumb morons. And that's putting it kindly.

I spoke online with 3 different reps today. One told me that the stores would have it on the 10th and the preorders would ship out on the 10th (to be delivered on 11th or 12th).

Another told me shipping on 10/8 to be in my hands on 10/10.

Another one said shipping on 10/10 to 10/12.

I asked them all what the hell is the point of pre-ordering, and instead of even trying to pretend to use their tiny reptilian brains, they merely offered to cancel my pre-order.

Simpleton idiots.

Sent from my Crapple iPhone 5
[Galaxy Note 3 General] b00mb00mchuck:
Hahahaaaaaaa... you guys are making it fun, that's for sure...

Has anybody ever done this before? Or even heard of it before? Pre-order just puts your name on one so you don't get left hanging if they sell out on the first morning of sale... it doesn't mention early shipping or any thing of the sort.

I'm not bagging on you guys ... just seems like a lot of stress and anger for something that's not gonna change the definition of the word "preorder"

For me it's like the week leading up to christmas... the anticipation is the best part... enjoy it

Then the device gets here when it gets here... enjoy it

Then your friends are jealous and wanna try it and you say "no friggin way"..... enjoy the crap outta that one.....

The best thing to do with verizon is preorder in store... and make friends down there... tell that sales person how cool they are and get in a long conversation about the phone and show them you know a lot about it while at the same time letting them be the smart one... then stop in a few days later and butter it up some more... the phones come in the afternoon before launch day and sometimes the day before that and you have a good shot at getting your hands on one if the sales person thinks you're an easy in-and-out ... in other words... they can be done with you in 5 minutes because they don't have to set the phone up and all that garbage

I got my droid bionic a day early and my wifes S4 two days early that way.
[Galaxy Note 3 General] deathshead:
Nail in the head sir, devices are obviously not shipping tomorrow.

I currently have over 4hrs of call time recorded here folks, lie after lie after lie.

The issue is now currently with "executive relations"

There is an investigation underway and I'm promised a call back on Monday.

Executive relations told me tonight "we want to be fair to all customers"

I was told they will find a solution in all this, i'm not holding my breath as

Executive relations guy had no idea what an alternate upgrade is...

I will attempt to take this even higher if need be.

This is well beyond an "educational training issue" as executive relations put it.

He thought he was doing me a huge favor by providing me with 1 free month of data service, ooooooooooohhh! (Who cares)

Executive relations guy is extremely out of touch and does not even know what an alternate upgrade is.

He said this does not make sense but will find out.

"Let's not call them lies, let's call them misinformation, lies is a strong word" he said.

Sounds like somebody tried to study law...lol

I will edit down the hold times and personal info and post a "worst of" compilation that will uncover

the lies that

I apologize if I took this thread a little off topic, but I think this is a good thing, and as consumers

I think we are all getting tired of this lack of integrity and respect from these large companies and we must fight back!

No one seems to have the backbone anymore these days to fight for what's right. If more people uncovered this nonsense it would not happen

As often.
[Galaxy Note 3 General] aelunyu:
Never in the history of pre order releases have I ever gotten a phone before its scheduled release date. If by some act of god you will get a Verizon n3 on the 5th.. you will be the first. Grats!
[Galaxy Note 3 General] Impuls3101:
I don't understand what the big deal is.. My order has always said estimated shipping date 10/10. I am hopeful that it will ship 1-2 days early so I don't have to wait till the 14th but its not the end of the world. CSR people make mistakes just because they said the 4th and now have a solid shipping time frame who cares. Maybe they looked at the warehouse arrival date or the carrier ship date .. who knows. It does sound like they tried to make it right by offering you a free month of data which is nice. Honestly they don't owe you anything because the release date is clearly stated on the site and on your order. You tried to pressure them into giving you inside information and they gave you the rumors around the office.

You can wait for the phone or switch carriers if you want it on the 4th. Either way you are wasting your own time and verizons with useless calls/ complaints. Its a phone and I am excited to receive it but your going a little overboard with all this.
[Galaxy Note 3 General] deathshead:
I can 100‰ guarantee that devices are NOT shipping tomorrow.

At this point Verizon csrs might as well tell customers that Elvis works there as a janitor and big foot

Works in executive relations...

They appear to be absolutely trained to say whatever it takes to get a customer off the call to get onto the next.

Its all about call queue numbers and nothing else.

I need to give a shout out to xda's own skvalex here, with his brilliant call recorder app.

https://play.google.com/store/apps/details?id=com.skvalex.callrecorder&hl=en

This guys app is the best I have ever used and had been a lifesaver in so many situations such as these,

The 10 bucks he is charging is chump change for the amount of good it can do for everyone who is stuck in corporate liefests such as these.
[Galaxy Note 3 General] b00mb00mchuck:
I gadda admit I agree... it's written all over the internet that the release date is the 10th... it's written allover the internet that verizon is ending your unlimited data plan upon upgrade... and it has been that way for some time now...

You were searching to hear what you wanted to hear and you found a person who said it but they didn't know what the hell they were talking about... now you fully admit that you know they were wrong but you don't care, you want a billion dollar corperation to bend the rules just for you because you feel they owe you something...

So your point is .., Verizon sucks... best thing to do is take your business elswhere and move on

But you want to force them to keep taking your money... on your terms... even though you know it's a screw up

Damn it must be hard bro... I don't know how you can sleep at night all wound up like that... must be leaving skid marks :-/
[Galaxy Note 3 General] deathshead:
Hey there, I know the thread is getting a bit long at this point I apologize.

We have established that the rep was full of **** on the 4th shipping date, this is not happening.

This turned into a Verizon CSR liefest that has been proven with my call recording excepts in which I have posted earlier in the thread.

On the same call i was promised i could keep my unlimited data on my main line.

CSR confirmed with 2 managers/supervisors I could keep unlim.

Never called back at noon the next day as promised.

Called back next night.

Next supervisor stated they will pull call, if they verify she said she checked with multiple supervisors and said I keep unlimited they will honor it.

Never called back next day after call review as promised.

Lie #2.

Along with many more..

I have been fighting with them to do the right thing.
[Galaxy Note 3 General] hctimin:
In all the hype over the early releases,....I forgot that I never got my other pre-orders earlier either [iPhone 4S/5]

I think that it just burns a bit more when I know people on other carriers ALREADY have the phone that I've been wanting so badly for the past few months. With Apple, for the carriers that supported them, everyone got their pre-order at the same time.

One more week. I'll live with or without it. Just need to remember that. It's a quality problem to want another smartphone to replace the one that I have which is perfectly functional.

Other people have larger problems. Guess it's just that 'so close, yet so far away' syndrome. #WooSah