[Sprint Samsung Galaxy Note 3] supersonic64126:
Okay, so I want to get a Note3 under the OneUp program, so I was looking into the required Unlimited My Way plan on Sprint's website. Spoke to a rep via chat, and here's what happened. Can someone please tell me what I just signed up for?? And we can do data only with no voice?? Does everyone here understand the possibilities with that and Voip/Google Voice? Or does Clara T have NO IDEA WHAT SHE IS TALKING ABOUT? Once I figure out what I actually signed up for, if anything at all, I'll update y'all. Either I struck gold, or I just screwed up my 5 line account BADLY...time will tell!

Sprint:*We received your information and will connect you with a Chat Specialist soon.

Clara T.:*Thank you for contacting Sprint, my name is Clara T.. I am happy to help you today.

Clara T.:*Please give me a moment to review your account.

Clara T.:*What would you like your new PIN to be?

Clara T.:*May I please have your 6-10 digit numeric PIN to access your account?

You:*XXXXXXXXX

Clara T.:*The PIN you provided doesn't match the information I have for your account. Please answer your backup security question:First elementary school name?

You:*thats a problem because that is my pin. please check again

You:*and it's XXXXXXXXX

Clara T.:*Thank you for the information

Clara T.:*let me check it for you

Clara T.:*Thank you for waiting.

Clara T.:*I understand that you will like to know overage charge for data

You:*yes for the unlimited my way with 1gb option for smartphones

Clara T.:*The overage charges are $15.00 per GB

You:*rounded to the nearest gb?

Clara T.:*yes, that is correct

You:*Can you tell me what the Unlimited my way plan would cost for one smartphone with unlimited data and one feature phone with no data, two phones total?

Clara T.:*It will cost a total of $70.00 for two phones

You:*are you sure? that seems low if only one phone is $80...

Clara T.:*Yes, I am sure

You:*oh wow...okay. doesnt work out for my 5 phones but it will save my mother a fortune. i will tell her. thank you

Clara T.:*You are welcome

Clara T.:*Before we end our chat session, I want to make sure you are 100% satisfied with how I have assisted you. Is there anything else I can assist you today?

You:*no you were helpful...thank you. I was hoping i could switch to the new plan to take advantage of 1up, but at $100 more per month it isn't worth it. I still can't figure out how you got to $70 for the two phones but no big deal...my mom will be thrilled! Thanks.

Clara T.:*You are welcome. let me explain to you

Clara T.:*'

Clara T.:*One smartphone with unlimited data will cost $50.00 and one feature phone with no data will be $20.00 that is a total of $70.0

Clara T.:**$70.00

You:*so why is it $80 for my first smartphone? Do I pay more for the first line because I have 5 lines instead of 2?

You:*If I can get that deal please sign me up!

Clara T.:*Let me explain to you

Clara T.:*$50.00 is for the vopice and $30.00 is for data

Clara T.:*Since your mother wants data only on smartphone so the charge for smartphone will be $30.00

You:*So that is $80 not $50...im confused

Clara T.:*I am sorry for the confusion.Let me know does your mother also wants to make voice calls.

You:*Okay I want unlimited data on my Note2, 1gb on the iphone and the S3, and no data on the two feature phones. How much total?

Clara T.:*The total will be $100.00

You:*Wait you were quoting me with no voice minutes??? Why would I get a phone without calling? Can I even do that?

You:*Okay total for my plan $100, sign me up please

Clara T.:*yes, you can block the calling part

You:*interesting...

Clara T.:*Should I change the plan for you now?

You:*Yes if it's that cheap...$100 for all the phones?

Clara T.:*There are 6 lines activated on the account

You:*One of them is an Airave...that can stay as is

Clara T.:*Yes

Clara T.:*To get the $100.00 charges some of the features need to be blocked on the devices.

You:*please explain

Clara T.:*Like on Note 2 you want unlimited data. In the unlimited my way plan voice with data is $80.00

You:*I need voice on all the lines...sorry I forgot we were talking no voice again

Clara T.:*Ok. Then the charges will be $200.00 plus taxes approximately for all the lines

You:*Okay...still cheaper than what I got. Let's do it...

Clara T.:*Ok

Clara T.:*Please allow me a few moments

You:*Sure

Clara T.:*Thank you for waiting.

Clara T.:*I have successfully added the unlimited my way plan for you

Clara T.:*This will resolve your concern

Clara T.:*I assure you of that

You:*Okay, great. Can you send me the details on my plan along with an estimated monthly charge including all the taxes and surcharges?

Clara T.:*Yes

Clara T.:*I will send you that

Clara T.:*I know your time is valuable and I would like to assist you in resolving any questions you have. Would you like to continue chatting with me today?

You:*I would love to continue chatting with you Clara, you have been super helpful. But it seems you've helped me out with my concern and it's past my bedtime, so I will be signing off now. Thank you!

Clara T.:*Thank you for choosing Sprint - we appreciate your business! You’ll receive a transcript of our chat within a couple of hours at the email address you provided for this chat session or your sprint.com email address if you signed in prior to chatting. We hope you’ll give My Sprint a try the next time you need to make account changes. Click:*sprint.com/mysprint*to learn how to manage your account from your favorite device.