[Galaxy S 4 General] dxzh:
Forget the Samsung manufacturer's warranty for time being. Make clear to retailer that it has to help sort out defect under the Irish "Sale of Goods and Supply of Services Act, 1980" - see http://www.irishstatutebook.ie/1980/en/act/pub/0016/index.html. See the condition in section 14 (2) of that Act in particular:

"(2) Where the seller sells goods in the course of a business there is an implied condition that the goods supplied under the contract are of merchantable quality, except that there is no such condition—

(a) as regards defects specifically drawn to the buyer's attention before the contract is made, or

(b) if the buyer examines the goods before the contract is made, as regards defects which that examination ought to have revealed.

(3) Goods are of merchantable quality if they are as fit for the purpose or purposes for which goods of that kind are commonly bought and as durable as it is reasonable to expect having regard to any description applied to them, the price (if relevant) and all the other relevant circumstances, and any reference in this Act to unmerchantable goods shall be construed accordingly."

Also note section 18 of that Act:

"18.—(1) Rights under a guarantee shall not in any way exclude or limit the rights of the buyer at common law or pursuant to statute and every provision in a guarantee which imposes obligations on the buyer which are additional to his obligations under the contract shall be void.

(2) A provision in a guarantee which purports to make the guarantor or any person acting on his behalf the sole authority to decide whether goods are defective or whether the buyer is otherwise entitled to present a claim shall be void."

If the retailer will not do so, then you have the right to reject the goods (and get your money back) OR get them repaired and force them to reimburse you for the cost of doing so (this is galling to any retailer as you pay Samsung (or third party) some ridiculous amount to repair mobile and then you can claim cost back from retailer). See section 21 of the Act (which amended section 53 of the Irish "Sale of Goods Act 1893" on this point):

"(2) Where—

(a) the buyer deals as consumer and there is a breach of a condition by the seller which, but for this subsection, the buyer would be compelled to treat as a breach of warranty, and

(b) the buyer, promptly upon discovering the breach, makes a request to the seller that he either remedy the breach or replace any goods which are not in conformity with the condition,

then, if the seller refuses to comply with the request or fails to do so within a reasonable time, the buyer is entitled:

(i) to reject the goods and repudiate the contract, or

(ii) to have the defect constituting the breach remedied elsewhere and to maintain an action against the seller for the cost thereby incurred by him."

Finally, I suggest:

- have a look at http://www.citizensinformation.ie/e..._rights/consumers_and_the_law_in_ireland.html for some user-friendly consumer advice.

- if there is a defect in your mobile, go after the retailer first (rather than Samsung) using your statutory rights.

- you have lots of rights under Irish law if you care to use them!