[Galaxy S 4 General] thatrunks:
Well last week I got my Note 3 (i9505) so I just thought I'd instantly 'void my warranty' by rooting it and installing a custom rom on it (0x1).

Then I fiddled with some system files (on purpose) so it was boot looping :).

So I went back to the store (in the Netherlands the shop owner is your person to address warranty issues, not the company who produced the product).

The shop owner said, we can do two things, sent it to Samsung and I will give you a temp phone so you can call and stuff or you can go to the nearest Samsung Service Center with this ticket and you can maybe wait for it.

I chose the last option. I drove to the nearest Samsung Service Center and luckily for me it was quiet and they could check my device quickly. They instantly saw the Knox Warranty Void on 0x1.

So I told them that the first thing I did was rooting and installing a custom rom, because I hate KNOX and the crap stock firmware from Samsung.

The laughed a little and told me they will look at it and I could wait for it. So an hour later everything was fixed.

Back to the latest stock firmware and the Knox warranty void was back to 0x0. I was like wtf? So I asked them how was this possible and explained them that Samsung themselves stated that it is impossible to reverse the flag from 0x1 to 0x0.

The told me that was not entirely true but they could not tell how this flag is 'reset' to 0x0. They did not swapped motherboard or anything like that so I'm really curious about this.

This is a question from someone whom asks Samsung NL (the Netherlands) about KNOX and rooting / installing own (custom) firmware on a tablet (Note 3 10.1 2014).

---------------------------------------------------

Danny: Dear Samsung, I wonder if a Galaxy Note 3 10.1 (2014) really voids warranty when rooting (causing Knox fuse 0x1) ?

EU laws states that consumers can install or run their own software on their devices. What is Samsung's opinion about this?

Samsung NL: Hi Danny, when rooting your device (e.g. Knox 0x1) your warranty will NOT be void. However if the custom software, causes malfunctioning or defects on the hardware level, then the warranty CAN be void. If the device is sent for repair then the latest firmware will be installed.

Danny: Good to hear. But the possibility to use the KNOX app after rooting won't be possible, or is there another method to use it?

Samsung NL: Hi Danny, if you installed own (custom) software then you cannot use the KNOX app because it can't be used on your device anymore.

-----------------------------------------------------

That last one is not entirely true because they somehow reset mine to 0x0, which then I was able to use the KNOX app again.

Here a bit of legal info (applies ONLY to European citizens!).

http://blog.iusmentis.com/2013/05/06/garantie-telefoons-mag-niet-vervallen-bij-root-of-jailbreak/

Here summarized translated:

The warranty on phones cannot be void when rooting or jailbreaking

EU law (dutch: conformiteitsbeginsel) states that you can do with the phone what you want within your expectations.

So if the root or jailbreak did not caused the problem, for instance, the phone touch screen doesn't work normally and putting back stock doesn't change a thing, then it's clearly another issue which has nothing the do with the custom firmware.

EU law also states the customer cannot be blamed unless the shop owner (and the company) has proven otherwise.

Reducing the rights of a customer is by law NOT allowed, and telling customers they can 'buy' more warranty or your warranty is void when you are going to 'hobby' yourself is still NOT allowed by law. And this has nothing to do with the so called 'factory warranty'. This is just an extra service of the company itself. European customers only have something do to with the shop owner not the company.

Even IF the shop owner fools you in telling to go to Samsung. This is by law not allowed!

The text states (and I quote): "If I flash my device with custom firmware, it cannot happen that my battery drains in 30 mins. unless my custom firmware, uses (for example) continuous Wifi, GPS and Radio traffic (proven by shop owner / Samsung). If the defect has nothing to do with the custom firmware the store has to fix or replace the device for free."

This is only applicable for EU citizens!