yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy Note 3] hagalah:
So far, I didn't see anyone eariler than mine

9/18 12:10AM overnight

They didn't charge me as well.
[T-Mobile Samsung Galaxy Note 3] stang9779:
I guess there's no rhyme or reason to why they're charging certain people.
[T-Mobile Samsung Galaxy Note 3] Dan37tz:
Ordered 9/18 here on T-Mobile also.

No full charge, just a weird charge for $23.xx the day I placed the order that still hasn't dropped off.
[T-Mobile Samsung Galaxy Note 3] EGwally91:
canceled

:( So for no apparent reason, T-Mobile canceled my preorder last night. I can't possibly understand why, considering I had the funds in my bank account. I hope I don't have to start the preorder process again, I'll be pissed if I end up being stuck in a huge queue for this phone...
[T-Mobile Samsung Galaxy Note 3] noc007:
Give them a call and ask what's going on. Perhaps they can reinstate your order; if they can, ask them to upgrade you to free overnight shipping for taking up your time. Worst case scenario is you have to hit the store on Wednesday and you may end up getting it before you would have with the preorder.
[T-Mobile Samsung Galaxy Note 3] stang9779:
Wouldn't they notify you in some way that your charge didn't go through?
[T-Mobile Samsung Galaxy Note 3] staryoshi:
I ordered on 9/22 (Because I had to wait for it to become available on the t-mobile advantage site) and have not yet been charged.
[T-Mobile Samsung Galaxy Note 3] Goog1e Phone:
I preordered yesterday Thursday September 26. At first it said order place and then I get a text this morning saying

Free T-Mobile Msg: Order is currently backordered with no estimated delivery date. You will receive another message when in stock and shipped. More info at my.t-mobile.com.

I got it with overnight shipping so I'm guessing this is a default message they're sending since the item isn't available yet. Anybody else getting this?

Sent from my Nexus 4
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
Yup, thats standard. i ordered on the 18th and had the same message
[T-Mobile Samsung Galaxy Note 3] stang9779:
Just confirming. You said had. Has your status changed or has anyone's status changed since being charged?
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
Status is still the same. I did get charged the full amount ( first time BTW)
[T-Mobile Samsung Galaxy Note 3] Superdad_98:
Hi,

few minutes ago I checked my t-mobile page after login I was presented with a window to enter my sim card # associated with each line I have.
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
it would have been nice for the phone to at least have gone out by today so we can get them monday or tuesday .. a few days earlier than the release date but hey.. i guess preording isn't equal to an advantage lol smh

---------- Post added at 02:56 PM ---------- Previous post was at 02:55 PM ----------

that's strange.. hopefully no fraudulent activity is going on within your account
[T-Mobile Samsung Galaxy Note 3] memristor1:
Cancelled

I've also had two cancellations.

First one: Phone upgrade to Galaxy Note 3, after trying 20 times on the T-mobile website one attempt finally went through. I called back 30 mins later to find out what was happening and the representative told me they didn't now and that for some reason my order had been cancelled on their end for an unknown reason. Their response was to keep trying.

Second one: Instead of upgrading I decided to order an additional phone line along with a Galaxy Note 3 with that line. Order went through and my credit card was immediately charged for $283 on 9/21. Today my order was cancelled and money refunded.

This is really making me think about switching carriers.:mad:
[T-Mobile Samsung Galaxy Note 3] Superdad_98:
Hi

My understanding was this for the new sim card comming with my note 3, eventhough my status on both phones still order placed. And I orderd mine on the 18th around 10am est
[T-Mobile Samsung Galaxy Note 3] bp328i:
Sad thing is I have a Nexus 4 right now and I haven't been in that section in almost a week! I just keep torturing myself coming in the Note III section looking for someone on T-Mobile to say theirs has shipped.
[T-Mobile Samsung Galaxy Note 3] EGwally91:
I know the feeling, but I got an update from T-Mobile. The reason my order got canceled was because they charged me for the full amount of my phone on the 25th, and unfortunately, I didn't have enough funds since I didn't get paid till the next day. Had they waited a day later, they would've got their money. I feel comfortable knowing it wasn't for some BS reason like not enough stock, hopefully our phones still ship october 1st
[T-Mobile Samsung Galaxy Note 3] CinoEvil:
Placed my order on 9/18 around 5:30 pm CST. My card was charged yesterday afternoon & my status shows order placed. I haven't received any shipping confirmation at this time but did request next day shipping.

I'll be happy to update my status when it ships, hope this info has helped some of you with questions...
[T-Mobile Samsung Galaxy Note 3] clninja:
You should be glad your pre-order was cancelled. Seriously is better to get your phone's in the store.

-You will get your phone faster than if pre ordering

-You help a rep by making him commission

- no shipping charges

- none of this drama and hassle

- oh yeah and YOU GET THE PHONE FASTER THAN PREORDER lol

The only reason I would ever preorder a Samsung phone is if I didn't have a mobile store within an hour's drive. Samsung always has plenty of stock. Samsung doesn't create false inventory shortages like Apple to drive up demand for their product
[T-Mobile Samsung Galaxy Note 3] darkkterror:
Hhmmm...well, I preordered mine.

Get the phone faster? I'm not someone who's going to fret over a day or two. My current phone works perfectly fine, there's no real reason I need the new one right this minute. I'm patient, which is why I do most of my purchasing over the internet and not in a store. Seriously, easily more than 80% of my purchases are done online. I hate going to stores.

Help a rep by making him commission? I guess and maybe I should, since I worked in retail and I know how it's like. On the other hand, while I'm not sure how T-Mobile treats their reps, my previous employer was terrible. Sure, I'd make some commission on a two-year phone sale, but I'd end up not caring and feeling miserable because my boss would just hound me about how I didn't sell boat loads of accessories and add-ons and how the person didn't give me their e-mail address or buy batteries or get the extra service plans. Seriously, in the end, unless the person was the "ideal customer" (as defined by my last employer), then I ended up preferring to NOT sell phones than sell them. I know I wouldn't be picking up any accessories with the phone (I haven't decided quite yet on what I want and there's probably a decent chance the store wouldn't have the ones I want anyway), so I don't potentially want to ruin a guy's day by buying a phone with nothing else. Again, not sure how T-Mobile treats their guys in this case, but I know how I'd feel if I was still working for my last employer, so in a sense I feel like I'm doing the guy a favor.

No shipping charges? T-Mobile didn't charge me for shipping. True, that's because I didn't pay for Next Day, but that goes back to the patience I mentioned in my first point.

None of this drama and hassle? There hasn't been any drama and hassle for me. Granted, I only preordered yesterday, so perhaps the drama and hassle simply hasn't caught up to me. T-Mobile says my estimated delivery is 10/02/2013 at the moment (which is pretty good for the 2-4 day shipping I chose). Who knows, maybe that will change by Monday and I won't end up getting the phone til later in the week. Again, patience is a virtue, so I won't really care.

Again, get the phone faster. Is there some contest I'm not aware of? Do I get a gold star if I get the phone before anyone else? I'm lazy, I don't want to go out to a store if the product can come to me instead. I also hate going to stores and dealing with sales people anyway (this coming from a guy that was and probably still will be a sales person), so I still see preordering online as a plus.
[T-Mobile Samsung Galaxy Note 3] Psutfin:
Got charged today, ordered 18th around 9 am overnight shipping, no shipping notification or email or change in order status.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Still no updated news??? So sad about this. I begin to search which Tmobile store is the nearest to me now.....may need to get up early and line up on 10/2.....
[T-Mobile Samsung Galaxy Note 3] paul89:
Sounds to me T-Mobile is sticking to their shipping on the 2nd. Probably won't have the phone till next Thursday or Friday :'(
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
csr said they wont ship till 10/2 and my phone delivery date is 10/7
[T-Mobile Samsung Galaxy Note 3] gjllopez:
The T-mobile website says shipping on the Note 3 will begin on October 1st.
[T-Mobile Samsung Galaxy Note 3] AssassinsLament:
Ok, last time I pre-order from T-Mobile... All of my pre-orders from Sprint have always gotten to me at least the day of release. Official release day of T-Mobile's Note 3 is Oct. 2nd. I just talked to a CSR (to try to change my shipping to over night), and he said I was very early in the ordering list, so I can expect my Phone to ship on the 2nd. They will most likely ship via UPS, and if it's ground, it means 2 - 3 days... That means no Saturday delivery, so I probably wouldn't get it until the 7th, since the CSR said after the order was sent in, there is no way to change the shipping method. And people are saying there is no way to cancel either, unless I block T-Mobile on my credit card. What a headache! I'm going to try to cancel, and chance it by going into a local T-Mobile.
[T-Mobile Samsung Galaxy Note 3] aka757:
I hope they ship before the 2nd, I need it before I head out of town on the 6th :(
[T-Mobile Samsung Galaxy Note 3] dr.devman:
Actually. I just talked to a rep and they said you can call ups once they ship and they can change it to overnight
[T-Mobile Samsung Galaxy Note 3] Actionx1:
I pre-ordered the S4 right when t-mobile allowed you to . It said back ordered and gave me a shipping date 2 or 3 weeks from released. A day or 2 before the original day of released they sent me the tracking number and it was at my door step a day later.

I think we just need to be patient and wait for Monday morning to see if we get our tracking numbers.

The reason we pre-order is so that we're sure to get the Device on release day just in case they sell out, pre-order is not made to get your phone early, unless t-mobile specified it, which they never did.

Sent from my GT-I9505G
[T-Mobile Samsung Galaxy Note 3] bp328i:
I just got off the phone with T-Mobile, adding insurance to my line (well the Jump Program since it was only $2.00 more) and the rep was so apologetic about whats going on with the pre-orders.

She actually said if I don't receive a tracking number by October 1st if it was her she would go and pick one up at the store on October 2nd. She even noted my account that if I refuse the the pre-order I will be refund the overnight shipping charge as well.

---------- Post added at 06:11 PM ---------- Previous post was at 06:07 PM ----------

The issue with the pre-orders are unless you paid for overnight shipping it does not look like the phone will be received on release day. Even with overnight shipping they would need to ship on Tuesday (which is still possible) to receive it on release day.
[T-Mobile Samsung Galaxy Note 3] glensta:
Ordered mine Sept 27th, Orig delivery date 10/7, just received text that item is backordered, no delivery date available. Another text will come when Item is available.
[T-Mobile Samsung Galaxy Note 3] hagalah:
We all received that text message before. I just chatted with online csr again, they still insisted my preorder is in backordered status and refused to give my estimated delivery date. She can't even confirm if the order will begin shipping on 10/1 or 10/2 and only said "when we received stocks, we will begin shipping out to preorders via first come, first serve order.

Well.....
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
ordered on 9/20, due to 4 days of tmobile csr incompetence, and cc has not been charged yet.
[T-Mobile Samsung Galaxy Note 3] tkdsl:
Anybody know is we can cancel the pre-order if we get the phone from the store on the 2nd ?
[T-Mobile Samsung Galaxy Note 3] alibox87:
Whats the website to check the order status.

Thanks
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
You can call ups and refuse the package. FYI you will have to wait most likely a week for the money to get refunded
[T-Mobile Samsung Galaxy Note 3] jollyjones:
I'm just going to wait it out. I ordered standard shipping, but every time I have ordered from T-mobile I have gotten the phone in a day or two and that is with standard shipping, so I am not worried. If I get it by the end of the week I will be happy!
[T-Mobile Samsung Galaxy Note 3] Diablohtr:
I was just charged the full amount today, here's to hoping they ship on Monday!
[T-Mobile Samsung Galaxy Note 3] Actionx1:
T-Mobile said that once the phone is getting ready to be shipped is when they charge your card.

Sent from my GT-I9505G
[T-Mobile Samsung Galaxy Note 3] parmijo11:
I still haven't been charged, ordered on the 19th, overnight shipping. I'm guessing Monday or Tuesday for the charge to show up.
[T-Mobile Samsung Galaxy Note 3] staryoshi:
I, too, am waiting to be charged. :( I would have just picked one up in store but I had to order online to quality for some discounts.
[T-Mobile Samsung Galaxy Note 3] bp328i:
I haven't been charged yet either. I ordered on the 21st, also with overnight shipping.

Take my money T-Mobile, take my money!!!
[T-Mobile Samsung Galaxy Note 3] richym82:
Also waiting to be charged, ordered on the 26th so probably no chance of getting it anytime soon. I also noticed that despite ordering overnight shipping on a phone for another line last week they have sent it via 2 day, and this is after telling me 24 hours after I ordered it that its back ordered. At least it is UPS and not Fedex (I know it's probably different elsewhere but fedex is hateful here).

Tmo seems to have great customer service but it seems that this is because they get so much practice apologising for the rest of the company.
[T-Mobile Samsung Galaxy Note 3] decalex:
I'd imagine their customer service will continue to get better, seeing that everything is technically no contract (besides phone EIP). Unlike other companies that have us locked in regardless, they're going to be forced to work a little harder to keep customers happy. fwiw.
[T-Mobile Samsung Galaxy Note 3] bp328i:
My current definition of sadness, a Note III case without a Note III to fill it...:crying:
[T-Mobile Samsung Galaxy Note 3] hagalah:
Same here, with case and screen protector but without phone...
[T-Mobile Samsung Galaxy Note 3] jollyjones:
What case is this?? I like it, can you post a couple more pics and tell me where you got it?
[T-Mobile Samsung Galaxy Note 3] bp328i:
It's the one from this thread.

http://xdaforums.com/showthread.php?t=2440338

I can post a few more pictures as soon as I get home, like 30 minutes or so.
[T-Mobile Samsung Galaxy Note 3] invensmaster:
I ordered on the 18 around 7:00 Am Central time and today I found tmobile charged my credit card for the 262.08. no email or tracking yet. hopfuly we all get it on the secound
[T-Mobile Samsung Galaxy Note 3] bp328i:
Here you go...
[T-Mobile Samsung Galaxy Note 3] speedysilwady:
Guys, Im basing the following information on what I got from the rep i spoke on the phone with.

I had tried cancelling my order 3 days ago, and was told i would be getting an email within an hour to confirm my cancellation..i called the next day and the day after that to tell them i never recieved the email and they kept telling me to wait till monday and they promised me not to worry about my card getting charged.

Well...today my card got charged and I got mad, however Im a gentleman and a nice guy and I was on the phone with a kind lady from customer care.

She apologized for the hassle and told me that they are SHIPPING THE PHONES OUT TOMORROW AND WE WILL GET THEM ON OR BEFORE OCT 2ND.

She said I should get mine as soon as October 1st, and that she has confirmed that they are in fact shipping out tomorrow on 9/30/13.

I hope shes right and not pulling my leg! She also said she'd credit my account $15 to offset shipping costs for my inconvenience, I am STOKED!
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
Great news.. thanks for that info
[T-Mobile Samsung Galaxy Note 3] AssassinsLament:
Yeah, when I called back to cancel, the CSR guy I spoke to was going to cancel my order for me, but after he put me on hold to talk to his supervisor, he came back and assured me that I would receive my phone on the day of release. He said he understands my concern and agrees that there is no point pre-ordering if they can't get the phone to you by release day. So I just decided to wait it out...

Besides, if we don't get any shipping info by release day, we can just walk into a store and get the phone and then refuse the phone when it's shipped to us.

4 more days!!
[T-Mobile Samsung Galaxy Note 3] aka757:
Thanks for posting this, this is great news! I'm guessing you have overnight shipping since you'll be getting it on 10/1. Should be coming in by Wednesday or Thursday for those of us with standard shipping!
[T-Mobile Samsung Galaxy Note 3] agent4678:
I know that feel. I've been staring at my spigen Glass.tR for a few days now.
[T-Mobile Samsung Galaxy Note 3] bp328i:
I have a Spigen Neo Hybrid case on order but it will be here a few days after the phone so this one was cheap enough to buy and use for a few days.
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
So are you going to call ups and ask them to switch you shipment to next day? Also for the next day people. Evey time I've gotten a replacement phone from t mobile I've always recieved the phone before the tracking info....
[T-Mobile Samsung Galaxy Note 3] AssassinsLament:
The moment I get the shipping info, I'm going to try to. Hopefully I get the shipping info before the phone lol.
[T-Mobile Samsung Galaxy Note 3] mcguinness89:
If you sign up for even the free version of UPS My Choice, UPS themselves will let you know through email or text when they receive something
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
I already have:)
[T-Mobile Samsung Galaxy Note 3] tkdsl:
I got charged as well. this is exiting.
[T-Mobile Samsung Galaxy Note 3] fastrx:
So the word is delivery day is the 1st?
[T-Mobile Samsung Galaxy Note 3] stang9779:
Looks like I finely have a pending on my card.
[T-Mobile Samsung Galaxy Note 3] fastrx:
i'm still not charged, i pre ordered on the 22nd
[T-Mobile Samsung Galaxy Note 3] aka757:
Anyone know where they ship their preorders from? anyone remember from any past preorders they had with T-Mobile?
[T-Mobile Samsung Galaxy Note 3] AssassinsLament:
No.

Unless you chose Overnight Shipping, don't expect it until day of release. Which I think is Oct. 3rd. Overnight Shipping might make it the 1st or 2nd of Oct.
[T-Mobile Samsung Galaxy Note 3] Goog1e Phone:
Texas.

Sent from my Nexus 4
[T-Mobile Samsung Galaxy Note 3] Lucent:
Just got a pending charge as well. I ordered with ground shipping around 5pm Eastern on the 18th.
[T-Mobile Samsung Galaxy Note 3] aka757:
Perfect for a Houstonian like myself! :)
[T-Mobile Samsung Galaxy Note 3] jollyjones:
Well I had a $1.00 pending on my account, but now it is gone. I haven't been charged yet though. Also, I checked and my order is still good on my.tmobile.com.

---------- Post added at 01:46 AM ---------- Previous post was at 01:42 AM ----------

Just found this:

The majority come from Texas, but others can come from Tennessee and Colorado. Phone replacements from Asurion (insurance) come from Tennessee.

https://support.t-mobile.com/thread/3299?start=0&tstart=0
[T-Mobile Samsung Galaxy Note 3] parmijo11:
Most upgrades come out of Tennessee, exchanges are typically out of Texas. I'm a sup in tech and that's what I remember.
[T-Mobile Samsung Galaxy Note 3] jollyjones:
Also, if I wanted to call and change to overnight shipping, (once it is shipped), do I call T-mobile or UPS??
[T-Mobile Samsung Galaxy Note 3] parmijo11:
UPS would be your best bet, we can't change it once it's placed, we'd have to cancel and reorder which will only slow you down.
[T-Mobile Samsung Galaxy Note 3] jollyjones:
Well it hasn't shipped yet, but someone was saying if you want to change it you have to wait until it ships.
[T-Mobile Samsung Galaxy Note 3] parmijo11:
Yeah cause UPS might be able to change it, you'll pay them.
[T-Mobile Samsung Galaxy Note 3] mulkeybd:
Charged too

Pre-ordered 09/18/2013 12:47 PM EDT; charged 09/29/2013 4:48:01 PM EDT.
[T-Mobile Samsung Galaxy Note 3] bp328i:
I'm in the same boat as you...no charge yet but I ordered on the 21st.
[T-Mobile Samsung Galaxy Note 3] pamon:
waited till the 27th, nothing yet

I waited until the 27th to order, put on backorder, but still says estimated delivery is the 2nd. looks like they are in the process of getting them done and out. could've had better communication but it looks like its slowly going out.
[T-Mobile Samsung Galaxy Note 3] lse4:
Pre-ordered the 25th but haven't been fully charged all I see is $1.00 on my card
[T-Mobile Samsung Galaxy Note 3] j0nkatz:
I see the pending charge on my account as well.

Preordered 09/18/2013 at 06:53 AM PDT

No other info.
[T-Mobile Samsung Galaxy Note 3] s_snk3:
just checked my bank account and it was charged today around 2 pm :good:
[T-Mobile Samsung Galaxy Note 3] bp328i:
Do you mind posting what day you ordered?
[T-Mobile Samsung Galaxy Note 3] s_snk3:
9/18 around 10:30 am

edit: thats EST 10:30 am
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
3 more days guys!

gah i remember when it was 3 weeks...did no think that I could get through it...

just a few more!
[T-Mobile Samsung Galaxy Note 3] paul89:
I can't flip'n wait any longer!
[T-Mobile Samsung Galaxy Note 3] vicegrips:
I just got a $750 charge today and still show the $10 charge from the other day. Both are pending.
[T-Mobile Samsung Galaxy Note 3] mark925:
Just noticed that T-Mobile charged my card today! Ordered on the 18th at about 12:30pm Pacific time.
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
lol exactly.. i've been without my htc one since 9/19/2013.. not having a phone is dreadful lol but i hope some people start to see their tracking numbers generated today! imma just check here instead of checkin my email all day lol
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
mine was ordered on 9/20.

just got off the phone with csr. she said the phone wont ship till 10/2.
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
maybe because you preordered on the 3rd day
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
stupid csr couldn't resolve my email issue on the account. so i could not order till they fix it. i had keep calling persistently until i was able to order.
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
I've came to the conclusion that 99% of T mobile workers don't have a clue what's going on. They just make things up as they go along. .....
[T-Mobile Samsung Galaxy Note 3] bp328i:
I ordered mine on the 21st with overnight shipping. If I don't receive a tracking number tomorrow I will be going to a store on the 2nd and then refusing the one they ship.
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
doesnt this mean you'll have to pay another 200 something upfront and still have to wait for your refund? and who's to say that the system will allow you to order in the store due to you having a pending upgrade or purchase on your account from the online order?
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
Agreed, best to speak to a supervisor. I learn that the hard way by 4 day order delay...
[T-Mobile Samsung Galaxy Note 3] glensta:
Lol, I was thinking 75% but your point is made. :p