yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy Note 3] wiimonkey9:
I've never heard of t-mobile advantage. I just looked it up and it turns out I'm eligible for it because of my university. I signed up and it says to wait 72 hours! I must thank you for unknowingly introducing me to it! If it isn't too much to ask, how much does it specifically save you?
[T-Mobile Samsung Galaxy Note 3] stang9779:
I just chatted with a online rep too. She told me that all pre orders get the backorder status. As the orders are not ready to ship out yet. She told me that the orders wont ship in till Oct 2nd. Sounds like they may not know what's going on.

I also asked then and if the Gear smartwatch would be available for pre order. She told me that she doesn't have any info on that. She did say that it wont be available in stores. All the store will get is a demo device. All orders will have to be made online.
[T-Mobile Samsung Galaxy Note 3] hagalah:
The backordered status is still there on my record for 9/18. Nothing changes.

But as long as your order status is order placed, then you should be fine.

Don't worry, everyone is the same.

Maybe it would be better to check if tmobile charged your credit card. If they do then that means your item will he shipped out soon.

They didnt charge my credit card so far...
[T-Mobile Samsung Galaxy Note 3] vicegrips:
Having just gone through this with 4 phones this year you get an email saying your new line is activated and the new # shortly before it ships.
[T-Mobile Samsung Galaxy Note 3] wiimonkey9:
Well, I just had a 2 hour session with a phone representative on why after 3 days I couldn't still preorder the phone. Apparently they messed up big-time with my account, and at the end, after fixing all sorts of issues like an email address from the 1990's being linked with my phone number for some reason and ghost orders, they were finally able to process the preorder and were going to give me free expatiated shipping for my troubles. The problem was, the estimated delivery date was October 7th... I said never mind and now I'm in a bad mood.
[T-Mobile Samsung Galaxy Note 3] hagalah:
I didn't add a line to make the preorder.

I upgrade my existing line and place the preroder for GN3.

I did receive a text message saying: "We made the change you requested to your account effective 9/26/2013"

So hopefully that means I can receive my new phone on 9/26/2013 with new account changes on that date.

My thought is that if 9/26 is the estimated delivery date for all preorders including standard shipping method then they should ship out GN3 on 9/23 to ensure all ground shipping order will received their GN3 on 9/26.

And if you use overnight shipping, then that's high possibility to get GN3 on 9/24. Just my guess!!

---------- Post added at 11:45 PM ---------- Previous post was at 11:41 PM ----------

In that case, you can just keep the preorder and wait. If you didn't receive your order before 10/2 then just walk in Tmobile store to get one. Cancel your preorder after then.
[T-Mobile Samsung Galaxy Note 3] staryoshi:
A Note 3 with the unlimited everything plan is usually $199 + $91/mo ($70/mo for plan, $21/mo for phone - Lets ignore taxes/fees and SIM card).

The Advantage program grants you 10% off service (So $7 off the unlimited everything plan) and a $50 credit applied after the "buyer's remorse" period. So over 2 years it will save you about $7 x 24 + $50 = $218 less than the standard rate for an unlimited everything plan. The same savings apply if you buy the phone outright. An online order also means no activation fee and most likely no sales tax depending on where you live. :)

It's worth the hassle of ordering online (vs buying in store) to pocket the savings. After the phone is paid off (which I'll likely do early) the monthly rate will only be $63 + tax/fees :)
[T-Mobile Samsung Galaxy Note 3] bp328i:
I just spent an hour and a half on the line with T-Mobile (they had some major errors on my account) and at the end of it I'm putting ZERO down and $29.33 per month!
[T-Mobile Samsung Galaxy Note 3] SDJB:
64Gb

When will the 64Gb version be available for preorder?
[T-Mobile Samsung Galaxy Note 3] staryoshi:
I doubt it will be available at launch.
[T-Mobile Samsung Galaxy Note 3] stang9779:
I have read that the 64gb wont be offered in the US. Just like the GN2 32gb wasn't offered.
[T-Mobile Samsung Galaxy Note 3] SDJB:
I was going to preorder today but they told me that it wouldn't ship until the 2nd which is the day of the launch!
[T-Mobile Samsung Galaxy Note 3] stang9779:
I believe they are tell all of us that. Most everyone's order shows a estimated delivery date of 9-26 or 9-24. We will see if it ships in the next day or so to meet those dates.
[T-Mobile Samsung Galaxy Note 3] paul89:
My delivery date says the 27th.
[T-Mobile Samsung Galaxy Note 3] parmijo11:
And you ordered when? I'd be happy I'd it's by the end of this week when we get them. I ordered on the 19th, estimated delivery date of the 20th. Estimated delivery is just the system processing based on shipping times. Officially they won't ship until the 2nd, I work at tmo tech and that's the latest word, here's hoping it changes.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Since you worked at tmo tech, then it would be good for you to suggest revising tmo preorder system next time. The delivery infomation is just so confusing and mislead customers.

We got 9/20, 9/24, 9/26, 9/27, 10/2, 10/7, and the most funny thing is that these days are not generated by the order of time and shipping method. Just randomly generated?

And until now, my order status still shows 9/26. If tmo's latest decision is to hold the preorder until 10/2, then at least they should update the status and let us turn back to work and wait patiently until 10/2.

And the funny thing is that tmo website said the order will begin shipping on 10/1 just on the preorder webaite.
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
I get about 15% off since I work for the state which is nice. Any savings is good savings. So when you buy the phone...it does not come with a free month? I would have to pay the 199 down + the 70 for the month plan?
[T-Mobile Samsung Galaxy Note 3] staryoshi:
I have not been charged for the $70 yet, I assume it's postpaid. What I had to pay up front was $199 + tax (Tax is on the $704 value of the phone, so ~$50 for me). No activation fee.

I have to talk to someone at T-Mo though because my Advantage discount did not show up on my order confirmation from T-Mobile (But it did show up on my earlier confirmation from Advantage...)
[T-Mobile Samsung Galaxy Note 3] stang9779:
I just checked and it looks like my order isn't shipping today. On money withdrawed form my account. Order is still in backordered status.

Anyone's ship today?
[T-Mobile Samsung Galaxy Note 3] parmijo11:
I doubt very much that anyone's has shipped.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Those estimated delivery dates are just made for fun by tmobile.

The bad thing is that you can't cancel ur preorder at this time. So if the tmo inside info is correct, then all preorders will be shipped on 10/2 and ur order will be received on 10/3 and after.

If that happens, then I don't see the meaning of preorder... what a company...
[T-Mobile Samsung Galaxy Note 3] stang9779:
I'm going to stay positive. I'm hoping we get our phablets either on the release date or a day or two early.

I wish these pre orders was like the PS4 pre orders on Amazon guaranteed at your house on release day.

I do hope that they would make things right by us. All we can do at this point is help each other by updating this thread with status when it changes.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Yeah, that's my hope for sure. At least my estimated delivery is still 9/26...still have 3 days for surprise.

Check my credit card everyday, but hasn't been charged yet...
[T-Mobile Samsung Galaxy Note 3] noc007:
The way things have been sounding on this thread and one on another site, I doubt it's shipped for anyone. So far the Estimated Delivery Date hasn't been accurate. Some people selected overnight and got an estimated delivery of the 19th and it still says that. Supposedly some stores have received their inventory, but none of the five convenient stores for me had received theirs.

Mine claims the 26th, but if mine doesn't ship by the 27th, I'll just cancel and go pick it up in the store next week on my way to work and save on shipping. No point in a preorder if it doesn't arrive by the same day as the stores sell it. I wonder if the iPhone preorders were like this.
[T-Mobile Samsung Galaxy Note 3] hagalah:
But the other thread said that tmo won't let you cancel preorder. The only way is to stop credit card or reject the package.
[T-Mobile Samsung Galaxy Note 3] dr.devman:
T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.

Jonathan L: Hi, Salim. I understand how this can be really important and I can certainly check on that for you. Can you please tell me the number we are working on?

You: CENSORED :D

Jonathan L: Thanks!

Jonathan L: I am currently checking your account in regards to this, Salim. Please allow me a few moments. Thanks!

Jonathan L: Thanks for patiently waiting! Based on my resources, the Samsung Note 3 will begin shipping on October 2nd.

Jonathan L: I haven’t heard from you in a while. Would you like to continue to chat, Salim?

You: yes

Jonathan L: Do you have any other questions at the moment going forward?

You: okay why does it say estimated delivery is 9/27

Jonathan L: Your secured a phone through the pre-order process, Salim. It will not guarantee us though that the phone will be shipped as soon as possible. We are constantly receiving high volume of inquiries in regards to this phone and at the same time, we are also talking to Samsung in order for us to ensure that we will have steady supply of the phone.

Jonathan L: I am sorry for any inconvenience this might have caused you.

You: so shipping date is oct 2?

You: so what is the eta for the device on my front door?

Jonathan L: I understand why the delivery date of the phone is very important for you, Salim. I really do. However, all customers who pre-ordered the phone are on the same situation. Due to inventory constraints, there are no definite time when the phone will be delivered to you. As what I have shared though, all pre-orders will begin shipping on Oct. 2nd.

You: so some can be earlier? but no later than 10/2?

Jonathan L: That, I think, is the absolute explanation for that, Salim. Once I again, I am sorry for any inconvenience this has caused you.

You: so say you guys ship it out 10/2? you guys will still do standard shipping?

Jonathan L: That is correct, Salim.

You: tho its already been 10 days since order

Jonathan L: That is correct, Salim.

You: well thats dumb

You: i preordered thinking i would get it before all...

Jonathan L: Everybody is eagerly waiting for the said phone, Salim. It's been rolling out on other countries across the globe too. T-Mobile, as a carrier, wants to expedite everything but we cannot sacrifice the quality of the phone. We do not want the phone to come out of the factory defective, right?

Jonathan L: I get your thoughts, though.

Jonathan L: I really do.

Jonathan L: Rest assured that we will send proper notifications once the phone is already on its way.

You: Okay thanks

---------- Post added at 11:33 PM ---------- Previous post was at 11:32 PM ----------

10/2 shipping :(
[T-Mobile Samsung Galaxy Note 3] aka757:
Just wanted to share my thoughts.

I preordered on the 18th, and selected standard shipping. Estimated delivery date is 9/26. I haven't received any notice of them shipping my order yet, just like everyone else here.

I don't think they'll wait until 10/2 to ship the phones. I think that our estimated delivery date may not be completely accurate, but we'll have our phones by 10/2. I don't have any evidence that that will happen, that's just what I feel is going to happen.

Personally, I hope our estimated delivery dates end up being correct because I need this phone before I head out of town for a week on 10-5/10-6. I'm using a barely functioning BlackBerry, so I need a reliable phone with me while I'm out of town, but we'll see what happens. I just don't think we'll get it by our estimated delivery date because the individuals who selected one day shipping should have gotten a shipping notice on 9/23, given their estimated delivery date of 9/24.

Either way, stay positive people! I'm one of the most impatient people you'll ever meet, but I'm saying positive! :D
[T-Mobile Samsung Galaxy Note 3] bp328i:
Mine also says back-ordered when I log into my T-Mobile account. I received a follow up call from a phone survey I did the other day when I got done talking with a horrible T-Mobile rep.

The lady who followed up with me at the end of the call asked if there was anything else she could do so I asked about the shipping date for the Note III. She told me they are receiving inventory to fill all the pre-orders and they should be shipped out no later 10/1 - 10/2 but they could be shipped sooner.

Please just send me my Note III already!!!!
[T-Mobile Samsung Galaxy Note 3] chong67:
I cant seem to buy it for $709 without any plans on T-Mobile website. Do you?
[T-Mobile Samsung Galaxy Note 3] clninja:
You can't..
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
i got screwed over by tmobile csr to update email. 4 days of wait and frustration before someone competent enough to fix my issue. now it is arriving on oct 7 instead of sept 26.

---------- Post added at 12:41 PM ---------- Previous post was at 12:40 PM ----------

log into your tmobile account and then select phone upgrade on your line.
[T-Mobile Samsung Galaxy Note 3] chong67:
Is upgrade for post paid?

I want to buy this phone as I use prepaid.
[T-Mobile Samsung Galaxy Note 3] clninja:
You can only pre-order for postpaid. Upgrade or activation. You cannot pre order on a prepaid, you must either activate a postpaid, pay the full amount, then cancel after you get a phone since it is no contract ( might require security deposit depending on your credit, but deposit gets released back to.you after you cancel) or just wait to buy it in store. It comes out in a week, and inventory is going to be plenty, I would wait if I were you
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
att have the preorder for prepaid.
[T-Mobile Samsung Galaxy Note 3] noc007:
Per the reps that I've talked to and others that have talked with customer support, one can cancel the preorder before it ships. Per the bulletin posted to the reps yesterday (23rd), the official release date is 10/2 for in-store sales and preorders to be shipped. They're supposedly should be well stocked at the stores, but I guess the point of the preorder is for those where a store isn't convenient or serves a massive amount of people.

I'll be canceling my order and hitting up one of the stores that I pass by on my commute into work.
[T-Mobile Samsung Galaxy Note 3] samven582:
Im on pre paid and I do not have a option to preorder it
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
i checked the att website and the preorder option is available for new prepaid customers.

select month to month plan and then add it to your cart. the next step should allow you to select prepaid.

i also advise you to call att and ask a csr if they have the preorder option for you.
[T-Mobile Samsung Galaxy Note 3] samven582:
Thats not AT&T pre-paid thats AT&T post paid (month to month)
[T-Mobile Samsung Galaxy Note 3] unlockingsky:
i check again on the website. you are correct. maybe you can just order month to month and then cancel since there is no contract. you can always try to order else where.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Too bad, My date is still 9/26 today. Still got hopes up. I ordered it on 9/18 early morning.
[T-Mobile Samsung Galaxy Note 3] mark925:
Mine still says 9/26 as well.....
[T-Mobile Samsung Galaxy Note 3] stang9779:
9-26 estimated delivery and still on backorder.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Today is our last chance to get the GN3 on 9/26.......I use overnight shipping and the status never change since day one.

If we lose this turn, then the next turn will be 9/27.....as long as we can get it before weekend.....I hate to welcome my weekend without GN3!!! Come on T-mobile!!!
[T-Mobile Samsung Galaxy Note 3] Diablohtr:
Mine still says delivery on 9/24 and that didn't happen. 9/26 people I wouldn't get your hopes up.
[T-Mobile Samsung Galaxy Note 3] hagalah:
haha, I knew. But today is GN3's global release date. So "maybe" tmobile will release their preorder stocks? Just hope....but I agreed that we may need to wait with this ridiculous estimated delivery date for extra 7 days....

Who design this stupid preorder system anyway? No one is responsible for updating the information on it?

For those with date 9/24, why don't you ask tmobile csr for what happened? Or at least let them upgrade to overnight shipping with free of charge? Amazon always did that for me if they missed the estimated delivery date :)
[T-Mobile Samsung Galaxy Note 3] Diablohtr:
Here's my conversation with T-Mo, bold added by me for emphasis:

T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.

Jennifer: Thank you for visiting T-Mobile today! What questions can I answer for you?

You: I preordered a Galaxy Note 3 and it said the estimated delivery date was yesterday. It appears it hasn't shipped and I haven't been charged. Can you offer an update?

Jennifer: OK,

Jennifer: May I please know when you ordered for the phone?

You: 9/18

Jennifer: Good.

Jennifer: Thank you for being a T-Mobile customer. I do apologies, at the moment we currently do not have the access to orders . Let me transfer you to the right department, they will be more than happy to assist you with the update concerning the shipping of your phone.

You: Thank you

Jennifer: This will only take a few seconds and once it’s completed you’ll be in touch with a specialist. Before I connect you with our Customer Care Chat team, is there anything else I can assist you with?

You: Nope

Jennifer has left the chat

Please hang tight! It'll take just a moment to connect you...

T-Mobile: A Chat Specialist will be with you soon.

Agent David M enters chat

David M: Hi!

David M: I understand that you would like to check your order. I would be more than happy to check it for you.

You: Thanks

David M: You are welcome.

You: My order number is XXXXXXXX

David M: Thank you.

David M: upon checking here for the update, the phone will be shipped on October 2

David M: May I know you full name and your phone number please?

You: XXXXXXX

You: I don't know the phone number, I signed up for new service with the phone.

David M: Thakns

David M: I see. For this case, XXXXXX you may receive the device 2 to 5 days after the shipping date. You might get it within October 2 o-7.

You: Wow that is very disappointing. What's the purpose of overnight shipping and preordering?

David M: I am sorry if you felt inconvenient about the shipping, the estimated was not met due to high demand for the device.

David M: This is a quick change on the schedule but do not worry. I will note the account for you and your device will be shipped as we have inventory.

You: Of course it will be shipped as you have inventory. If I don't receive it by Oct. 3rd can I expect a refund for the overnight shipping?

David M: Sure, we will be more than happy to credit that for you.

David M: We do not like you to be charge for something that did not happen.

David M: I will note this conversation so that later on we'll not have any problem.

David M: XXXXX, let me know once you have other concerns.

You: Will the order status webpage be updated to accurate information? It currently says expected delivery date is 9/24.

David M: I am sorry, we have issues about the wrong date online but it would be fix as soon as possible by our web engineers.\

David M: Please let me know if you have other issues or concerns to look at?

You: That's all, thank you.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Thanks for your information. That kind of conversation is not surprised me. I will chat with them tomorrow if they didn't ship the phone today and see what will happened.

I preorder on 9/18 12:10am PST, I am pretty sure that I am in earlier preorders group. So "high demands of this device" should not be a reason for early preorders, right? Let's see what tmo will response to this.

Anyone preorder from tmobile is earlier than mine?

Anyway, my conclusion is that tmo's web engineers should be get fired!
[T-Mobile Samsung Galaxy Note 3] Jonphinguyen7:
I was going to pre-order but based on the stories I will pick up one on 10/02 at a T0mobile store nearby. Good luck to all those who pre-ordered.
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
me as well. when the rep told me that it was in backorder I decided that getting it at the store is much better

pretty lame that there is no incentive to pre-ordering it. If you are going to get it around 5 days after it comes out then that takes away the risk of just getting it at the store

just go when they open and you will be good
[T-Mobile Samsung Galaxy Note 3] hagalah:
Still in pending

Ok, just chat with tmo about the preorder status. Below is part of our conversation:

-------------------------------------------------

Meichelle G: I appreciate it. To set your expectations, the Samsung Note 3 will begin shipping on October 2.

You: Oh, so the earliest day that I receive the phone is 10/3?

Meichelle G: Once stocks are available, we'll notify customers of their order status immediately.

Meichelle G: We really cannot guarantee as it will be shipped on a first come, first serve basis.

You: Is that possible for receiving phone before 10/2 if you got stock?

Meichelle G: It's a possibility if there are stocks by then. We do not have an update as of the moment, though.

Meichelle G: Thanks for your patience, XXXXXX

Meichelle G: I know how excited you may be to get the new Note 3!

You: I see. Ok, thanks for your help

---------------------------------------------------

So, when will you receive your preorder will depend on when will Tmo get stocks.

The GOOD news is: The preorder may be shipped earlier if they got stocks these days.

The BAD news is: If they don't have enough stocks, then you can't be guaranteed to receive your order on 10/3 even using overnight shipping....

Good luck, everyone! But I am so sure that Tmo won't ship out the phone today and you won't receive your GN3 on 9/26.
[T-Mobile Samsung Galaxy Note 3] cheapshot789:
I just chatted with a rep online too and he said supposedly that the pre order should be received on or before launch date, i guess no one really knows since everyone has different answer. They have provably until Friday to ship if not all bets are off...
[T-Mobile Samsung Galaxy Note 3] gjllopez:
I just called my local Tmobile in CA, they wont be selling them till October 4th, guess I'll go and preorder today and hope for the best.
[T-Mobile Samsung Galaxy Note 3] hagalah:
Sounds tmobile got some problems to get their GN3 orders from Samsung.

Must be something happened, that doesn't look good...
[T-Mobile Samsung Galaxy Note 3] Diablohtr:
It's a little ridiculous that you can't cancel a pre-order.
[T-Mobile Samsung Galaxy Note 3] paul89:
Wow lol, wtf. 7 business days for standard shipping. It better not take that long. I currently have the note 2, and even though I'm super excited, I can wait for the note 3 just because the 2 is still that awesome! I know the note 3 will be worth the wait...
[T-Mobile Samsung Galaxy Note 3] vicegrips:
Society

I spoke with a rep tonight and she confirmed that they will ship out next Wednesday the 2nd in the order they were received. She did not know if they had enough stock to satisfy all the pre-orders, but based on the time I ordered mine she said I can probably be pretty confident it would ship out on the 2nd.