yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy Note 3] bp328i:
Yep, I'll have to pay again and wait for the refund from the shipped one.

I originally pre-ordered on the 18th but for some reason it was cancelled two days later. I have talked to I think three different supervisors and all three informed me I could walk into a store on the 2nd and pick up if I do not receive mine on the 2nd. They are even refunding my overnight shipping charge if I do.

All three noted my account so I would have no trouble in the store.
[T-Mobile Samsung Galaxy Note 3] jollyjones:
I wish I could afford to refuse the shipment and go to the store and buy it. I can't afford it though, so I will just have to wait. I am very disappointed though that I haven't been charged today. I ordered on the 21st. Take my money! Take my money!! :mad:
[T-Mobile Samsung Galaxy Note 3] bp328i:
I really do here you on this. I would much rather not send the shipped one back and have to wait for the refund. I mean we pre-ordered, we should receive the phone on launch day!
[T-Mobile Samsung Galaxy Note 3] agent4678:
The preauthorization on my card expired this morning, and I have not received any updates. I did walk into the t-mobile store down here in Victoria Gardens yesterday though and was told that they couldn't sell the phone in store until the 4th. They told me they weren't even going to get their demo units in until Thursday.
[T-Mobile Samsung Galaxy Note 3] waydigga:
I was charged yesterday. Im hoping the phones go out today. Stores will begin receiving inventory today if they havent already. But, they have to wait until Wednesday to actually sell them. There has to be a reason for the delay. Maybe their contractually obligated to hold the phones until a certain date. If this is the case,i wish tmo wouldve been more specific in the beginning regarding ship dates. Regardless of all this, the phones should ship very soon since ppl have been charged already. Theres always a chance that our phones may ship before we get tracking info. Ive seen that happen before.
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
People have been Pre-Authorized...it's a charge but i think they did this a few days early to make sure their was no decline from the card so they dont send out a phone than cant be paid for... once the phone is shipped, i believe the pending charge on your account will show a (-$264) or whatever it was instead of it sitting in the pending status.. that means they've collected their money
[T-Mobile Samsung Galaxy Note 3] waydigga:
Yeah, it's been in pending status since yesterday. The cost of my phone has been deducted from my available balance even though the charge is pending. Pending charges cant be disputed, so they have our money as far as im concerned.

---------- Post added at 11:49 AM ---------- Previous post was at 11:42 AM ----------

I tweeted tmobile on twitter to ask about shipping. They confirmed devices will begin shipping on 10/2.
[T-Mobile Samsung Galaxy Note 3] bp328i:
I have not even been charged yet. T-Mobile take my money already!!!
[T-Mobile Samsung Galaxy Note 3] IAmBrock:
If I preorder from negrielectronics I wonder when I would get it.
[T-Mobile Samsung Galaxy Note 3] waydigga:
Might as well just get it in person at a store at this point.
[T-Mobile Samsung Galaxy Note 3] jollyjones:
What happens if the preauthorization expires? Because mine isn't showing up anymore. They can still end up charging me I think because they have my credit card info right?
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
what? i'm about to call them because i be damned if they shipping my phone on 10/2 when i should have it in my hand on 10/2..isn't that release date? hopefully that was someone who was confused with the processes lol i would be so annoyed
[T-Mobile Samsung Galaxy Note 3] bp328i:
That's my biggest issue with this whole pre-order BS. Why pre-order when you can walk into a store and pick it up sooner.

I mean lets be honest, it's not an iPhone where people will be lined up a week before.

Yes 10/2 is release date.
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
I'm not even gonna get angry because it can mess up my whole day but the lady i just spoke with on the phone said the phone will note ship out until 10/3...i'm like, isnt it supposed to be released on the 2nd? she was like yeah but pre-orders will not ship out until the 3rd of october... so this means it may not get to some of us until monday if we used ups ground? amazing...........
[T-Mobile Samsung Galaxy Note 3] bp328i:
I'm chatting with them now and getting 100% different answers than you.

T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.

Rose M: Hi Bruce, my name is Rose.

You: Hello

Rose M: I understand that you need the details for the order status, we can definitely review it for you. Is it for the line ending in xxxx?

You: yes

Rose M: Thank you.

You: the order number is xxxxxxxxx

Rose M: Thank I'm pulling up the order now.

Rose M: *Thanks,

Rose M: It shows that the order for Samsung Galaxy Note 3 Black (Kit) is currently in backorder since it will be launched in October 2, 2013 which is the same date of delivery.

You: So your saying I will receive it on Oct. 2nd?

Rose M: Yes that is correct which is the same date of delivery, you will definitely receive it on the date it will be launched since its Pre-ordered.

You: My credit card still has not even been charged.

Rose M: Yes, that is correct. The charge will be applied in your card once we have the phone available for shipping. Please, make sure that on the same day you have enough fund once we take the payment for the Samsung Note 3.

Rose M: You will also receive a message or notification through e-mail or text along with the tracking number through UPS.

Rose M: Do you have any question about the information I have provided with this great phone that you will have real soon?

You: So it will be shipped to me tomorrow and I will be charged tomorrow?

Rose M: That is correct.

You: Ok, I guess you have answered all my questions. I'm being charged tomorrow, the phone is shipping out tomorrow and I will have it on Oct. 2nd...all correct?

Rose M: Yes, you got it all right.

Rose M: Is there anything else we can help you?

You: Nope, Thank you!

Rose M: You are most welcome, I'm glad were able to resolve your concern in reviewing the order status for the Samsung Note 3, Bruce. Thank you for contacting us, again my name is Rose. We are always happy to assist you and we really appreciate your business. Have a great day!
[T-Mobile Samsung Galaxy Note 3] paul89:
Lol I just want my phone before the weekend and I will be happy.

Man I want to believe that so bad that it will be delivered on the 2nd.
[T-Mobile Samsung Galaxy Note 3] AssassinsLament:
Just got off the phone with a local T-Mobile store, and the representative said they don't have any in stock yet, but will have them ready for purchase on Oct. 2nd. I was told the 3rd by someone a few days ago, but it's actually the 2nd.

They definitely need to ship the phones out today to have a chance at getting it to us by the 2nd (2 day shipping). This is not looking good.
[T-Mobile Samsung Galaxy Note 3] noc007:
Information customer service gives out is inconsistent. It's almost pointless to call or do the chat. The only way to know for sure ahead of shipping, is to talk with the person making the decision to ship or not and I doubt anyone can get in touch with that person. I'd be happy if someone could prove me wrong.

All I know for sure is I'll be cancelling my order tonight if I don't get a shipping notification. I can swing by a store on Wed to pick one up.
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
see... it's very strange that they all have different information lol ..maybe i should provide my order number

---------- Post added at 12:31 PM ---------- Previous post was at 12:30 PM ----------

Im so with you.. another weekend without my phone? o heck no lol
[T-Mobile Samsung Galaxy Note 3] bp328i:
That's the thing...you can't cancel a pre-order. You can only block T-Mobile from whatever account checking/credit card you use. Or refuse the delivery when it shows up and wait for a refund.
[T-Mobile Samsung Galaxy Note 3] noc007:
That's the other thing that's been inconsistent. Some reps say it can not be canceled. Some will supposedly do a cancellation. A few of the posts I've read on the internets say they were able to cancel and get a cancellation number by talking to a regular rep and not Sales. I guess we're just going to have to see if those that cancelled with a confirmation number did in fact get canceled.
[T-Mobile Samsung Galaxy Note 3] stang9779:
In the beginning we was told that they would ship 10-1 on several websites. I guess we will see tomorrow if they ship out.

Pending authorizations stay on your account for three days then drop off. My pending Auth was put on my card on Sunday. That gives them till Wednesday. They put it on the card to guarantee the funds and then they get ready to ship in the next day or two. At the time of shipping it will change to a transaction.

I do beleive that it will ship in the next day or so. I jest hope we have them by 10-2.
[T-Mobile Samsung Galaxy Note 3] Jnox87:
When I spoke with Tmobile about 30 minutes ago. My order shows as canceled in their system but is being processed and my debit card also has a pending fee.:eek:
[T-Mobile Samsung Galaxy Note 3] staryoshi:
I'll preface my comment by saying my account has not been charged yet.

The customer service rep told me that they'd start shipping orders tomorrow (10/1) and that my card should be charged at the time of shipment. More importantly, for me, is that I do have the discount on my account (from Studentrate) - the T-Mobile order confirmation did not have it included, but it showed up when she pulled up my account information. The rep was very helpful and friendly - I have a feeling I'm going to like doing business with T-Mobile :)

I used this deal, btw: http://www.studentrate.com/itp/get-itp-student-deals/T-Mobile-Discounts-for-StudentRate-Members--/0
[T-Mobile Samsung Galaxy Note 3] jollyjones:
Ok, so here is the lowdown. Believe it or not. I called T-mobile and was given the whole schpeel about how they won't be shipping them until the Oct 2nd. I talked to a manager, then his manager. The preorders that aren't back ordered, are going to be at your door step on Oct 2nd. The ones that are backordered they have no idea. (this is what really upset me). They said that they are waiting on Samsung to get them more devices. I asked about cancelling and was told that the stores will have even less inventory because preorders take priority over stores. So basically it is better NOT to cancel. Because the preorders take priority then the stores might not have very many. One good thing I learned from the conversation is that whenever it is backordered T-mobile automatically changes the shipping to overnight. :D And he did say that the date on my order status (10/7) would be the latest I would get it, but that I might get it sooner. I am at least glad that even if they don't ship it on 10/2, that at least I have overnight shipping when it does ship.
[T-Mobile Samsung Galaxy Note 3] bp328i:
What date did you pre-order on because I ordered on 9/21 and mine says backorder but my delivery date shows 10/2.

Edit: I just called the store 2 miles from me and they have 30 sitting there right now but can't sell them until Wednesday...
[T-Mobile Samsung Galaxy Note 3] Jonphinguyen7:
I don't know about stores not having them on launch day. I called 7 T-Mobile's in my area and all said they have lots of each color ready to sell me on release date.
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
I ordered mine on the 18th and it shows a delivery date of the 26th. so. it doesnt really mean a thing
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
The only thing we learned from T-Mobile is that we have learned nothing.

---------- Post added at 11:22 AM ---------- Previous post was at 11:22 AM ----------

so $50 credit plus 10% off your bill each month?
[T-Mobile Samsung Galaxy Note 3] parmijo11:
Y'all are getting yourselves all worked up. Control what you can and know what you can't. The next 24-48 hours will tell a huge story, what's worrying/stressing going to change?
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
if you do not mind waiting a day or two more...do this so that you will save money from the taxes
[T-Mobile Samsung Galaxy Note 3] BACARDILIMON:
I cancelled my order and will have mine at 11am from the store tomorrow.

TWEAKED 2.5
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
I'm so angry when i get my phone im going to smash it lol

---------- Post added at 02:27 PM ---------- Previous post was at 02:26 PM ----------

Bla Bla bla BACARDILIMON jk :)
[T-Mobile Samsung Galaxy Note 3] AssassinsLament:
Well, so here's the screwed up thing.

If they were to get all (early) pre-orders their phones by at least 10/2, then they would have to ship out by today. UPS Ground takes at least 2 days and can even be up to 4 days. So even if they ship by today, they'd have to use a different method than UPS Ground.

If they begin shipping tomorrow (10/1), they would have to overnight it to us (early pre-order people). The ones that upgraded shipping to overnight, basically paid for nothing.

So shipping today would make the most sense, the overnight shipping people would get their worth, the standard shipping people can still get their by 10/2. And all are happy (at least for the early pre-orders).

Of course, T-Mobile could screw all of us and ship it on the second, which means overnight shipping people get it on the 3rd (hardly worth it!), and the standard shipping people like me, will get it on the 4th, 5th, or even 7th.

And to make it worse, they make it extremely hard to cancel our pre-orders.

Shame on you T-Mobile!
[T-Mobile Samsung Galaxy Note 3] parmijo11:
It's that gonna be like a HULK SMASH? LOL. :D

Seriously cause that'd be epic.
[T-Mobile Samsung Galaxy Note 3] speedysilwady:
Still no tracking number....I hope the csr wasnt lying to me yesterday, the days still young though
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
Deeznutz smash
[T-Mobile Samsung Galaxy Note 3] hagalah:
Haha, that would be true. You learned nothing from tmo csr. Tmobile guys just don't know what they were talking about.

I will just stick to my strategy, if they didn't ship out on 10/1, then I will:

1. Show up at the front door of Tmobile at 9:30am then rush in to get one.

2. Reject UPS package

3. Complain to Tmo csr to get my full refund with my overnight charging.

I never trusted that they will provide "same day" delivery, that's impossible for UPS based on my understanding...
[T-Mobile Samsung Galaxy Note 3] noc007:
They do have same day service if you've got the cash: http://www.ups.com/content/us/en/shipping/same-day-delivery.html Supposedly Amazon, Walmart, and some others are exploring methods of same day delivery with UPS. I recall watching a show a few months ago where they had either FedEx or UPS maintain a warehouse of their products and pick the products for fulfillment.Most companies are willing to do something unique if it's worth their while and profitable.
[T-Mobile Samsung Galaxy Note 3] hagalah:
But I doubted they will upgrade all preorders to "same day delivery".

BTW, if any of you who use standard shipping got free same day delivery or overnight upgrades, then please post here. At least we can request tmo to refund the overnight charge.
[T-Mobile Samsung Galaxy Note 3] AssassinsLament:
How were you able to cancel? I've tried twice, and they've said that once the order goes through (as long as it's not "back ordered") you can't cancel it.
[T-Mobile Samsung Galaxy Note 3] BACARDILIMON:
I called up over a week ago and told them to cancel and they did. Then went to store and they guy is going to pick them up tonight and I told him I will pick it up in the am. He said OK.

TWEAKED 2.5
[T-Mobile Samsung Galaxy Note 3] stepinmyworld:
yeah.. ordered mine on the 18th and mine says delivery of the 26th... smh just blahhhh @ this whole process lol
[T-Mobile Samsung Galaxy Note 3] tkdsl:
same here

in the same boat here. the 26th came and went.
[T-Mobile Samsung Galaxy Note 3] clninja:
We got inventory in our store today. Only.black.color so far at.our store so I wonder if white is going to have inventory issues
[T-Mobile Samsung Galaxy Note 3] waydigga:
Did you confirm that your EIP (phone payment credit line) has been cleared?
[T-Mobile Samsung Galaxy Note 3] Diablohtr:
Well if the stores are getting them I suspect we will receive them Tuesday or Wednesday. Think they are doing a lot of butt covering by under-promising and hopefully over delivering.
[T-Mobile Samsung Galaxy Note 3] waydigga:
I just checked my EIP via tmobile.com and it doesn't how the Note 3 yet. I'm not sure if tmo's retail systems would show the same. I would only warn that if you attempted to cancel your pre-order or just hope to refuse the pre-order device once it reaches you (and buy the device in store on 10/2), don't be surprised if your EIP is tied up. I have a feeling that the EIP may update once the device ships. If this does happen, you won't be able to finance the device in store on launch day (unless you have multiple lines aka higher credit limit).
[T-Mobile Samsung Galaxy Note 3] rchapoteau:
Tmobile just called me because there was a problem with the original order, and they had to create a new one for me. After that I kept getting weird emails saying that the new order was bad also. I called them back twice and it looks like its all squared away. They said its now going to the shipping department and MIGHT go out today but likely will ship tomorrow.
[T-Mobile Samsung Galaxy Note 3] Jocelyn:
I believe you get the same one year warranty from Samsung that you'd get with any of their devices from a carrier, but I'm really not 100% sure. That said, I still believe you can buy it outright from T-Mobile if you purchase in store.

I agree 100%
[T-Mobile Samsung Galaxy Note 3] lm that guy:
I pulled this from Negri Electronics website under store policies http://negrielectronics.com/policies:

1.2	BRANDED UNLOCKED PHONES:

1.2.1	Unlocking carrier-branded devices voids any warranty that previously existed. For this reason, there is no warranty associated with these devices. We know of rare instances where these items have still found success filing a warranty claim with the carrier. But, this would be uncommon and does not involve Negri Electronics, although we are happy to help you if this applies to your device. Contact Us to learn more.

1.2.2	Because there is no warranty on these devices, an extended service program offered by the NegriCare Protection Plan is especially valuable and applicable.

2.5	DEFECTIVE ITEMS:

2.5.5.1	Every non-carrier branded device comes with a one-year warranty from the manufacturer. After 25 days, our return/exchange policy expires and we recommend you contact the manufacturer for repair or for replacement/exchange if your device qualifies.
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
Good advice. There is a kiosk by my work, but I doubt they will have it. I will just walk down there day before. There is an actual t-mobile store not too far...so I will call them day before

Thanks again. Good to see advice from someone who has done it
[T-Mobile Samsung Galaxy Note 3] zRalphz:
Yeah!!

Just Pre-ordered my T-Mobile Note 3 this morning. Wasn't showing on web site til about 6am Central Time. Order says will ship in 5 days. I'm betting anyone who waits til Oct 2 will not be able to get one, cause there's a lot of people waiting to snag one...
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
Ordered mine at 8am. Eastern time ”Estimated" delivery date: 09/26/2013

Sent from my SGH-T889 using Tweaked Sgh-t889
[T-Mobile Samsung Galaxy Note 3] zRalphz:
COOL!!

Hey Deeznutz Congrats!!, mine said 9/26/13 too, we'll see. I'm itching to get my hands on this bad boy. I hope they get some development going pretty quick, cause I'm looking forward to some bad azz custom roms!!:p
[T-Mobile Samsung Galaxy Note 3] gbercas:
It's better to get the phone from the store once it's available. Easier to have it replaced just incase its defective. If anyhow you have processed a preorder. Let's just hope that the delivery company in your area is not ups. If it is, well, hope for the best that they wont leave it at your doorstep.. ;)

Sent from SgY Evo-x 4.2 using xda-developers app .... btw, i'm a girl, don't call me sir... ;p
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
It said that they start shipping on 10/1. do you think that you will really get it before release day?
[T-Mobile Samsung Galaxy Note 3] zRalphz:
Anybody's guess

Who knows.... I'll let you know.:confused:
[T-Mobile Samsung Galaxy Note 3] Diablohtr:
My ETA is 9/24! I am in Northern California and paid for overnight as a reference
[T-Mobile Samsung Galaxy Note 3] xboxhacka:
Have any of y'all been able to upgrade to the phone? It is only allowing me to get it with new service right now. Not showing up in upgrades right now for me.
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
have any of you ever gotten it shipped before the release date before?

People on AT&T got an earlier estimated release date, but did not get it
[T-Mobile Samsung Galaxy Note 3] lm that guy:
and has anyone ever walked in the store and got a phone early?
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
Just talked to a buddy wife who is a manager at tmobile and she said that they got 24, N3 in and Samsung may allow stores to start to sell them on the 26th. Maybe that's why we got the delivery date of the 26th not me copied from tmo news comments.. http://www.tmonews.com/2013/09/psa-...rders-begin-today-for-199-down/#disqus_thread
[T-Mobile Samsung Galaxy Note 3] s_snk3:
Same for me, been trying since last night, i even called and nothing :(

Edit: Just pre order it :)
[T-Mobile Samsung Galaxy Note 3] lm that guy:
I called my Tmo store and was told they will have them in stock sometime next week. I also asked him if I would be able to come in and get one early and I was told Yes. I then asked if I could pay the full price for the phone and he told me that you can only finance at his store. Bummer :( So yeah, I suggest if you want to get one early, you should call around and ask.
[T-Mobile Samsung Galaxy Note 3] Dan37tz:
I'm guessing they might ship it early guys.

The release date for the LG G2 was 18th online, 25th instore.

I pre-ordered my G2 on 9/6 and it was at my door on 9/11. When I ordered it did say my G2 was expected to be delivered 9/11 and they were spot on. My guess is 9/24 is a pretty accurate date when you guys will receive your TMO Note 3s.
[T-Mobile Samsung Galaxy Note 3] sic_lic1o1:
I was told if you buy your phone instore, you only have 14 days to return. If you order online or on the phone, you have 30 days to return
[T-Mobile Samsung Galaxy Note 3] Serhat44:
me
[T-Mobile Samsung Galaxy Note 3] thinkjoey:
did you choose standard delivery?
[T-Mobile Samsung Galaxy Note 3] BACARDILIMON:
No but I have the full conversation recorded and I have never had an issue with them. The store is always faster.
[T-Mobile Samsung Galaxy Note 3] waydigga:
Noone's EIP will likely show anything as of now, but this could change once the device ships. Many ppl reported that they couldn't actually cancel the pre-order while others said they were able to cancel via an escalated process. Just know that if your order wasn't actually cancelled and the EIP updates once the device ships, you won't be able to finance the phone in store (unless you have multiple lines). Having a conversation recorded won't magically clear this up either...Just a heads up.
[T-Mobile Samsung Galaxy Note 3] bp328i:
Take my money T-Mobile, Take my money already!!!
[T-Mobile Samsung Galaxy Note 3] raypou:
Does anyone know If we actually need to sign for these? I recall reading that we would, but if we don't know what day they're coming, how can we make sure we're home to sign?
[T-Mobile Samsung Galaxy Note 3] deeznutz1977:
Ive always had to sign. . You can sign up for ups my choice and "pre" sign.
[T-Mobile Samsung Galaxy Note 3] Diablohtr:
Send it to your work, front desk girl can sign for it. :good: