[T-Mobile Samsung Galaxy Note 3] bp328i:
I got straight to the point with the chat agent at T-Mobile...lol

Submit

T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.

Frederick F: Hi, Bruce.

Frederick F: I hope you're doing well today.

You: I'm good, and you

Frederick F: I'm glad to know that. I'm doing good. Thank you for asking. We're happy you contacted us here today about your question on Note 3. I would love to answer any questions you have.

You: Is it quicker to pre-order or go into a store on Oct. 2 to get a Note 3?

Frederick F: That is a good question.

Frederick F: Alright, when you pre-order, you are guaranteed that you will have the Note 3, however, if you will go to the store, you will fall in line and there is a chance that it may out of stock because many people are waiting for it.

Frederick F: However, it still your decision were you will be more comfortable.

You: Ok but if your first in line at the store on Oct 2nd you will get one then. I pre-ordered all ready, does that mean I'll also get it on Oct. 2nd?

Frederick F: Yes, it will be started delivering on October 2.

You: Shipping on Oct. 2nd or delivered on Oct 2nd?

Frederick F: Shipping on October 2. Sorry.

You: I don't want to sound like a jerk but I just want to know which is quicker...

You: So can I cancel my pre-order?

Frederick F: No worries, I understand. I know how exciting it is to have the Note III. If I am at your place, I will ask the same thing too.

Frederick F: Yes, you can. Once it delivered to you, you can denied it and not accept and return it to us.

You: But if I do that my card will be charged....correct? I would like to cancel it so I can be at a store first thing Oct 2nd.

Frederick F: Yes, however, it will be refunded on your credit card after 7 business days.

Frederick F: You can also go to the store Bruce, even you have the pre-order.

You: I paid for overnight shipping for what reason then?

You: If I can get it sooner in a store?

Frederick F: That is a great question.

Frederick F: Since you ordered, it usually take 7 business days to be delivered. In you case, you paid the overnight shipping which mean, on October 2 or 3, you will immediately have the Note 3 on your hand.

You: I just want to know why I paid $24.99 when I can drive to the store and spend $1.00 in gas and get it at 9:00 am on Oct 2nd...I'm confused. What is the point of the pre-orders?

You: Honestly I'm really not trying to be a jerk, I just work hard for my money

Frederick F: Pre-order means you guaranteed that you will have it even the store is out of stock of the note II. The $24.99 is for the overnight shipping that means, you don't have to wait for 7 to be delivered to you. It is just 1 day and you will have it in your hand.

Frederick F: I understand. I know how you feel.

Frederick F: Does it clear now?

You: So is there a way to cancel the pre-order without my card being charged?

You: Also is there a chance of the Note 3 being shipped before Oct 3rd?

You: Oct. 2nd...sorry

Frederick F: I do apologize, it is not possible, however, I can guarantee you that if you return the device and cancel your order, it will be refunded. Yes, there is a possibility that it will deliver on October 2, however, I can't guarantee that.

Frederick F: It is a good thing you have pre-order because it will be limited stock since this is a new device.

Frederick F: I can tell you that in confidence since many people wanted it.

Frederick F: Atleast you are safe to have it even the store is out of stock of the note 3.

You: I hate to say this but pre-orders sound almost like a scam....I mean the word pre-order means before everyone else....am I wrong?

Frederick F: I understand. I can guarantee you that it is not scam. It means you ordered it before the produce before it will release.

You: I did not order the Note II on pre-order and walked into a store on launch day a picked one up out of the 15 they had in stock

You: again....I'm really sorry, not trying to be a jerk

Frederick F: That is great! Then you can do that. No worries, I can guarantee the charge on your credit card will be refunded once you return the Note 3 that will be delivered to you.

You: So I will be charged for the pre-order AND if I go into the store charged for that one as well?

You: And then 7 days later get a refund for the pre-order?

Frederick F: Yes, however, the charged from pre-order will be refunded. Also, you will not charged until you have the device.

Frederick F: Don't worry about it, you are not charged yet. You will be charged on the Note III once you have it.

Frederick F: Does that help?

You: One last question

You: yes

Frederick F: Sure, please go ahead.

You: I just want to be clear

Frederick F: Alright!

You: I will be charged for the pre-order....no way around that...correct? All I can do is not accepted it when it comes to the door and then wait for the refund to my credit card?

Frederick F: Yes, that is correct. Once you returned it, it will take 7 business days and you will get refunded.

You: Thank you for your help Frederick F....No more pre-orders for me. You have been a big help tonight.

You: Thank you

Frederick F: You're most welcome and it is my pleasure to assist you today Bruce. Again, my name is Frederick. Thank you for choosing T-Mobile. We appreciate your business. Have a wonderful rest of the day. Take care, bye.