[JAM, MDA Compact, S100 General] jimmymac:
At last someone having my problem

I have been getting this very problem too. Searched everywhere to find an answer at last I have found other people who have my problem!

My story so far....

I started with the cracked version originally of TT5.0 which worked ok and I didnt need to activate the maps. I then downloaded the 5.1 update from TT website, I then installed it.

I succesfully launched TT5.1 but it wanted me to activate the maps. So I downloaded the 5.1 crack using p2p software and installed it. this involves switching the pukka tomtom.exe file on your ppc for the cracked one. Soon as i launched the crack version I started getting these crashes on launch that shut down the magician.

So after loads of reinstalls/hard resets I finally decided to go and buy the original discs. So after recieving the discs I hard reset my device (again) and started a fresh brimming with confidence that my problem would be cured. But to no avail using the pukka route with official activation codes and the official 5.1 update it still crashes.

So my theory is given that other users use 5.1 ok that the 5.1 crack is the devil in all this, as its use somehow screws with your ROM rendering it useless to any further reinstalls of the proper the 5.1 tomtom software. And the only way forward is to reflash your rom So this I am now planning to do as one last attemt to get it working and to gain the big storage facilty.

As I now have properly registered software I now put my self in touch with tomtom suport to see if they had any ideas on what the problem was. (obviously neglecting to mention I originally used the crack version :wink: )

Here is the support thread so far

Customer	03/10/2005 11.36 AM

I have just bought your tomtom navigator 5 software, I have installed the version 5 updated it to 5.1 and installed the UK maps. The next step I loaded TomTom from the the today screen to start the set up process but the screen just goes black and crashes mt PDA. What is causing this It's brand new it should just work out of the box and your site says it supports my device?

Customer	03/10/2005 06.06 PM

I have since uninstalled all the software, deleted bad registry keys, and reinstalled, this time I just installed v5.0 which started up and allowed me to activate the maps. So then I installed the 5.1 update and it did the same as before and kept crashing my MDA when youlaunch tomtom. The screen fades to black and shuts the unit off. When you press the power again it comes on shows the nav screen breifly then powers off again. Very frustrating! Please help I so need this to work!

Customer	03/10/2005 09.17 PM

OK I rang your support line tonight, as this system seems slow. They had me hard reset my device and reinstall just tomtom navigator 5.0, which does work. The guy stated that there was no need for me to update to 5.1 as there are no known issues with the MDA compact. But I am unhappy about this situation as I wanted to use either checkpoint or poi warner with the tomtom software in order to give me speed camera alerts. Both these peices of software state they require version 5.1 or higher.

from checkpoint site:

CheckPOInt 5 was created with use of the software development kit (SDK) for TTN 5, and apparently it is required to upgrade TomTom Navigator to version 5.1 before applications created with this SDK can run smoothly.)

I await your resonse thx

J

TOMTOM Response	05/10/2005 04.31 PM

Thank you for your email.

We would first like to apologize for the late response of this email. We hope that it has not inconvenienced you.

Your PDA model is not compatible with nor meant to be used with the 5.1 update. All TomTom products and software run on all versions of Navigator 5. As we do not support third party programs, please contact the manufacturer of CheckPOint.

With best regards,

The TomTom Customer Support Team

Customer	05/10/2005 04.49 PM

Thank you for you response

I would like to request that this information be made available with the 5.1 download, so far I have wasted nearly 4 days in time trying to get the update to work. A simple statement on your site about incompatibility of the 5.1 update with the MDA compact would have saved me hours of time and will also help future users of the mda compact & tomtom not go through the same thing as me.

I have to say I find it the most bizzare situation that you provide a software update which cant be used with by some models and you don't state this fact on your website.

>>>As we do not support third party programs, please contact the manufacturer of CheckPOint.

No but you provide the SDK telling developers only to write for 5.1!!! If this is the case with certain models you should tell them to write for 5.0. Third party software is all part and parcel of wanting to buy your software had known I would have skirted passed it.

regards

J

TOMTOM Response	05/10/2005 05.05 PM

Thank you for your email.

Before downloading an update, there in an information page telling who should download the update and what the update fixes. When your model number or issue is not listed, it shouldnt be downloaded.

With best regards,

The TomTom Customer Support Team

Customer	05/10/2005 09.09 PM

Then your site is confusing

It states it is for Pocket PC, my MDA Compact is a pocket PC running Windows Mobile 2003SE

from your site:

This update can ONLY be used when you have already installed a registered version of TomTom NAVIGATOR 5 on your Pocket PC or if you are using a HP iPAQ HW 6510/6515.

fixes:

Improved phone functionality for your Pocket PC

Easier installation of 3rd party (non-TomTom) GPS devices

Improved display on devices which have a VGA display (640 x 480 pixels)

I am using both phone and third party GPS system so this update indicates to me it's for my device!

Please clarify the situation

regards

J

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

(I know this post will probably attract some anti piracy responses, but hey I do buy some software, and I mainly d/l it for free to test the software first).