yashsingh1/xdaforums huggingface dataset:
[Sony Xperia Z Ultra] julz:
just a thought for anyone else trying to remove the ASF because of scratches - have you tried polishing out the scratches instead? Probably an easier first step is to try polishing it out with something like brasso or silvo or some other polish. I heard Mr Sheen furniture polish also works. Reminds me of the days when I had my iPod touch with a chrome back and I polished the scratches out. I then went on to try polishing out scratches from the plastic housing my of old LG Prada (pre-Android days) and it worked brilliantly.
[Sony Xperia Z Ultra] implode99:
Nail polish remover works you need to apply it a few times and rub it well .. just stay awau from edges as much as possible so you dont kill the glue that holds the front glass in. Wehn you get most of it off just use eye glass spray or mild soap to clean the rest . even the flat of a razor blade can help
[Sony Xperia Z Ultra] Keoregh:
I have like a white mark of use on 30% of the screen. It's not scratch but ...

It feel weird when you slide your finger on.

I tried to wash it under water, water don't stick on screen except on this mark.

I really think this is use mark ... but I only have the phone till 10 days, and I'm verry careful with my phone, never add any scratch on my previous phones, never have money/key in the same pocket, ever.

I'm verry disapointed by this, verry ... And I don't feel to remove it by myself when I read your comments guys.

I was waiting to find a good glass protecteur, and 10 days after, it's already too late ...
[Sony Xperia Z Ultra] implode99:
Ah you now have discovered the evils of the Shatter Proff Screen. Its easy to ruin. You should remove it if you have the stomach for it. Or just wait till the service center in your area covers the EZU and try for a warranty service.
[Sony Xperia Z Ultra] Keoregh:
Is it due to a wrong shatter proof screen, or if I get a new one it'll do the same after 10 days ?

I mean, I can't believe everyone get this mark after 10 days of use, it's so ruining the phone ...

I wrote a message to Sony, linking two post (including this one) from XDA, I'll let you know what they advice me to do.
[Sony Xperia Z Ultra] implode99:
I would put money on it you just rubbed off the Oliphobic coating . Did you use a eye glass cleaner on it ? Thats what I did to mine and it showed the same splotch and was not has smooth to the touch.

Only way to avoid this to not wipe the screen with any fluid or put a screen protector on the phone from day 1 .

Now that yours is splotched you need to remove the shatter proof screen or get the phone replaced. its your only real options.
[Sony Xperia Z Ultra] Keoregh:
Nop, I did not use any product on the screen, only an Apple tissue I got years ago with my laptop. Which I used everyday on my gNote before ...

Still waiting for Sony to answer me ;)
[Sony Xperia Z Ultra] LordManhattan:
Well, there's your problem. The tissue is a proprietary Apple product. It will detect if it's not an iPhone or iPad, and proceed with destroying your device. This is common knowledge!
[Sony Xperia Z Ultra] CCJ22:
I removed my anti shatter front film. And I have scratches on my screen. Just FYI.

Would I do it again? yes. I love not having the Sony logo on front. And the scratches are only noticeable when phone is on and tilted at certain angle.

And no, it's not left over glue.
[Sony Xperia Z Ultra] VerucaSalt:
Same thing happened to mine within a few days of owning it...

I've been lurking this thread for ages wondering if it is only me. It was really only noticeable if the screen started getting more oil/fingerprints on it.

My solution was to clean the screen as best as possible and apply a screen protector (I used a gearmaxx uc hc one bought on ebay - can't post links sorry, I'm too new here)

Since applying the screen protector it's pretty much perfect again.

Hope this helps. Best of luck.
[Sony Xperia Z Ultra] implode99:
CCJ22 you may not notice it after screen protector goes on . mine cleared
[Sony Xperia Z Ultra] universil:
I have been reading all about this evil, preposterous, and potentially devastating, Sony anomaly, which they call a shatter proof screen (SPS) !!!:confused:

I have a nice new Ultra coming tommorow and am thinking I have three good options.

1. Sell it before I scratch the SPS .Then look at the Htc One Max or Acer Liquid S2, both imminent.

2.Get a screen protector before even using it, (hate the idea of a protector on a protector).

3. Use it, scratch it, then go through the undoubtedly traumatic experience of scraping the dammed thing off and hoping not to damage nothing :eek:

I must confess I think, much as I want to love this phone, I will just sell it, rather than face the inevitable hassles so well reported in this thread.
[Sony Xperia Z Ultra] 3mL:
I'm also about to receive a XZU and I must ask, is the already applied screen protector really that bad?

I find it hard to believe they would apply anything on the front that would be easily scratched. :eek:

If that is the problem, is it really that bad having another screen protector on top of the other?
[Sony Xperia Z Ultra] SpyderTracks:
Personally I haven't used screen protectors on any phone since resistive touchscreens, and I haven't had any problems ever. No issues on this phone whatsoever, not a mark.
[Sony Xperia Z Ultra] 3mL:
I‘m so glad to hear that! Haven't used a screen protector since my iPhone and I removed it after a couple of days.

I've never scratched any of my phones since and I'm a little curious on how people are able to.
[Sony Xperia Z Ultra] LordManhattan:
Yup, same here. I've used it as normal and i haven't gotten a single scratch. I have no idea what the others are doing, but it's no wonder they're scratching their protectors if they're using pencils on it or keeping the ZU in the pocket with other stuff etc.
[Sony Xperia Z Ultra] julz:
I got some minor scratches on mine so I decided to apply a screen protector. Perhaps people should start thinking of the shatter proof screen protector as part of the screen that isn't supposed to be removed. Just apply a standard thin plastic screen protector on top and replace over time when needed.
[Sony Xperia Z Ultra] Keoregh:
I never had any scratches on my previous phones, without using screen protector (iphone 3, 3GS, 4, Galaxy Note), btw on my gNote I was using a flip cover.

I never used any pen / object on the screen, only my fingers

On my ZU, I don't have scratches either, but a growing spot where I place my fingers.

I tried to took pictures of it, it's hard to see but ...

https://www.dropbox.com/s/o9oa0l08aktdoi0/2013-10-15 09.11.09.jpg

https://www.dropbox.com/s/1rzdj4pamgzh01k/2013-10-15 09.11.17.jpg

https://www.dropbox.com/s/mk3bq0ptkt6w7ha/2013-10-15 09.11.26.jpg
[Sony Xperia Z Ultra] Reb0rn:
I will try a heat gun on mine with some pro tools I have here at work.
[Sony Xperia Z Ultra] Reb0rn:
Ok. A heatgun and a friend was needed.

Start with a corner and a razor blade. The thinnest you can find.

When you have enough so you can gently start peeling. Do it. And att the same time blow with the heatgun gently and with medium heat. Wear protective gloves.

Done. Went really well and fast. The cover snapped once for me but was easy to continue again.

What a pain in the ass this was. But the reward of a tempered glass screen is soooooooo worth it!!
[Sony Xperia Z Ultra] SUPERUSER:
I knew the heatgun was the best tool. I don't understand why others not using this method. The screen protector is laminated on to the glass from the beginning. Instead of breaking of small pieces of plastic. Heat it up. :silly:

Still waiting for my magic Liquid Sapphire until I'll remove the sheets from my device. Did you get any scratches?
[Sony Xperia Z Ultra] remon magdy:
plz can you tell me how can i fix this problem because i have seem issue plzz
[Sony Xperia Z Ultra] Colourmaker:
Is Sony willing to put on a new Asf screen protector?

Hi, have any of you asked Sony to put on a new Asf? I want them to do this... Mine is scratched even though I have been extremely careful. Atter they have done this, I want to put on a glass-m tempered glass..
[Sony Xperia Z Ultra] keithleyson:
The Glass-m I got sucks. The edges and corners does not stick properly.

ಠ_ಠ

On mobile....
[Sony Xperia Z Ultra] Colourmaker:
How to make Sony take care of us with a scratched screen?

Today I paid a visit to the dealer where I bought my Z Ultra.

Their service desk provided relevant assistance in relation to the scratches on my three- week-old Z Ultra which has received mini scratches on the screen. I use the term "mini scratches" in lack of a better word . I have treated the phone as if it were made of delicate crystal , but I have still ( as many) ... ended up with a screen with annoying scratches. ( I have not bought a separate screen protector on the phone , but treated it with the utmost care . )

Of the four phones I 've had the past two years, this is by far the one that gets " scratches " on the screen the easiest , at least three times easier than the ones I 've owned (iPhone 4S , HTC One X and Nokia Lumia 920 ) .

My dealer was honest and said that to send it in to their service partner in Norway to check if my request that the ASF-film was removed and a new one put on..... almost certainly would end with rejection. Plus shipping costs of about 70 USD for me.

They told me to call Sony 's Xperia support. I did. They said I have two choices .

1. Buy a screen protector and see if it that would make my mobile fresh again .

2. Scrape off the film on the front , and my phone would be like new. But ..guarantee would be lost.. I commented that this was a bad suggestion from an official support desk.

I truly expect that a premium product like this phone should have been provided with a set of " normal " removable plastic film to put on top of the screen. A set of two or three thereof, and a guide.

Does anybody have any ideas on how to make Sony realize that they should give us a new screen with ASF installed? (or make them remove the ASF for us, and still give us valid warranty?)

- a petition?
[Sony Xperia Z Ultra] LordManhattan:
I've had my Ultra since mid-september now, and i'm not using a case or a protector and i don't have any scratches on the front (that i've noticed). I do have one scratch on the back that's fairly deep, but that's a non-issue since the protector on the back is easy to remove/replace. I do agree that this is pretty pathetic by Sony to revoke our warranty if we remove the front protector. I wouldn't give up that easily if i was in your situation.

Inside joke: Jeg er bergenser, så det sier vel sitt :p

But, exactly how deep are the scratches? Do you notice them when you use the device, or are you just really really picky and OCD? :p You can scratch the protector off and use a different one that's a little thicker and better, but that'll take some time (1 hour+).
[Sony Xperia Z Ultra] keithleyson:
If you've spent $800 for your Xperia Z Ultra and see fine scratches on the screen that s disheartening especially when you compare it to other high end device like a Galaxy S4 or iPhone where there is no anti shatter whatsoever and yet there are no fine scratches. Add to that the fact that Sony does not provide a clear warranty for replacing the asf. Opting instead to replace the whole glass screen.

ಠ_ಠ

On mobile....

---------- Post added at 08:21 AM ---------- Previous post was at 08:18 AM ----------

Case in point my iphone 4s had no screen protector no leather case and placed in my pocket with my keys and wallet. It still in mint condition no scratches on the screen and back. And I was even able to sell it for $350

ಠ_ಠ

On mobile....
[Sony Xperia Z Ultra] LordManhattan:
You're comparing a screen protector that is made out of plastic with glass. The protector is scratching, not the screen.
[Sony Xperia Z Ultra] SUPERUSER:
I have removed the glass and put aceton on the glass. Now it is matte. Have I destroid the phone?

Please...im freaking out
[Sony Xperia Z Ultra] julz:
The matte finish could just be left over glue residue on the phone. Perhaps try using some window cleaner spray like windex. Otherwise an option would be to use some glass polish to buff it to a shine again. I know people used to use Mr sheen furniture polish on their iPhone to buff out scratches. That might work.
[Sony Xperia Z Ultra] SUPERUSER:
I just needed to do it harder. Really getting in there... oh wow. I am nervous... :crying::crying::crying::crying: but its working

....done. If you don't have good nervs. Don't do this. Just dont.

And oh hey I scratched my screen protector, GREAT!! At least it was free.

Edit: I have cooled off a bit now. It is looking sexy! Just like a Nexus device :cool: Wooh. Well I am satisfied even if it was a living hell removing the front
[Sony Xperia Z Ultra] mnlghtknight:
Kind of reminds me of when I removed the cracked screen on my GS3. Grats to everyone brave enough to try this.
[Sony Xperia Z Ultra] Reb0rn:
When you're half done the first thought that arises is: why the fack did I do this...

But when it's done and it is shiny as hell and you stick a tempered glass screen protector. It's so worth it.
[Sony Xperia Z Ultra] LordManhattan:
Alright, after reading the non-fiction horror novel by Monsieur Superuser, which i hereby name "Sheet, I S*** Myself", i've decided that i'll never ever try to re-enact the horrors from this thread. I'll probably end up weeping in a corner by myself and buying a new device; after three months of therapy.
[Sony Xperia Z Ultra] SUPERUSER:
I might stick something on there later, but i dunno. I don't like the thick layer of something on my screen with these tempered glass.

Gonna wait for my flip case to arrive and be very careful with my device until then.

You don't wanna know what's the full story how my reaction turned out last night. A tiny peak would be; totally dripping wet all over my body in sweat I litturally said out loud. "Det är över" Its over, Its over, Its over when the glass turned matte. I know glass does not react with aceton but I really started to doubt if it was actual glass or a plastic/acrylic composite because it reacted just like acrylic when the aceton hit the surface and the feeling was like touching a rough fine sandpaper. But it was the glue, really tough glue. I wasted about half of the bottle with aceton before it was all gone.

If you do not have any scratches on the front. Do not really hate the SONY logo or the oleophobic layer hasn't rubbed of. Don't do this.

The other guys here who have already done this is very very brave to do this to their devices. :good:
[Sony Xperia Z Ultra] implode99:
I agree !

Hahah. I did the same . In the end its great. Someone should start a Xperia Z Ultra shatter proof screen removal service! I know I would have paid.
[Sony Xperia Z Ultra] 3mL:
Ha ha! Chortle. :laugh:
[Sony Xperia Z Ultra] acizane80:
Ik there any possibility to replace the original with Sony logo in?

That way Sony Will not Now its ever been removed.
[Sony Xperia Z Ultra] LordManhattan:
You would have to find a stock anti shatter film somewhere, remove the one that's currently on and then (miraculously) get the new one perfectly on without any bubbles or anything funky. I would rather eat my own puke. That shouldn't stop you though, but you will have a hard time.
[Sony Xperia Z Ultra] acizane80:
The original one is allready off. So all i need is a New one to replace it On the screen. Cannot find any On ebay or amazon anyone Who can help?
[Sony Xperia Z Ultra] thejackle123:
I am really tempted to do this. As it is I've managed to rub the oleophobic coating off of the center of the screen; apparently it doesn't like the inside of my pocket. And I've just also dropped it and scratched it a bit, note to self don't hold phone when tired.
[Sony Xperia Z Ultra] b22ri22an:
removed mine today,after you get it started use a drop of rubbing alcohol in the crevice between the screen and the protector every few seconds and the glue separates pretty easily, I had my ASF off in 10 minutes.... cleaning the residual glue off however took over an hour to get it all.

Maybe a placebo effect but to me the screen looks more vibrant and brighter with the ASF off
[Sony Xperia Z Ultra] MaddMee:
I managed to remove mine too and now it looks awesome, took some 2hrs to remove for both front and back, and still having warranty :fingers-crossed::victory:
[Sony Xperia Z Ultra] harrold11237:
I have quite a big dent on my ASF do remove it?
[Sony Xperia Z Ultra] LordManhattan:
If it really bothers you, sure. If not, nay.
[Sony Xperia Z Ultra] bayones:
If I remove the shatter film at the back, will the sony logo be removed as well?
[Sony Xperia Z Ultra] 3mL:
No, just it's just the front Sony logo that's on the plastic.
[Sony Xperia Z Ultra] qwasz123:
I ha e a nice nick in the Shatterproof cover of my ultra so I'm thinking about doing this...

Does anyone have any pointers that haven't been mentioned? To make the process as painless as possible?
[Sony Xperia Z Ultra] luvboox:
It sounds like the heatgun trick went the best. I'd just make sure you don't put too much heat to it.
[Sony Xperia Z Ultra] dannejanne:
I just did mine. Took about 1-1½ hour total. Used aceton and sharp knife.
[Sony Xperia Z Ultra] souless poet:
The acetone didn't affect the screen at all? What was the residue like after getting the screen off in one piece?
[Sony Xperia Z Ultra] dannejanne:
No the aceton did nothing to the screen. When the protector came off it was lots of residue left on the screen and I just polished it off with cotton blanket with aceton on it.

Afterwards I recommend polishing the screen with Turtle Wax ClearVue/Rain Clear. Keeps the screen smooth and helps keeping fingerprints and smudges away.

Sent from my Sony Z Ultra
[Sony Xperia Z Ultra] Saikyo_San:
Maybe this has been raised, but...will the warranty be void if I remove the ASF? -_-

Has any of you removed the protector and had a problem with the device > took it to the sony service?

thanks
[Sony Xperia Z Ultra] dannejanne:
I think it can depend on what region you are in and the service places that are used.

Sent from my Sony Z Ultra
[Sony Xperia Z Ultra] Kotomirage:
would you be able to share with us the steps you took to take it off in one piece?
[Sony Xperia Z Ultra] dannejanne:
I started with carefully peeling of one of the corners with the knife in the picture and then drip some aceton under the shatter protection with the other thing that is in the picture which was full with aceton. When I had dripped some aceton under the shatter protection I waited a couple of seconds for the aceton to dissolve the glue and then I just continued cutting carefully under the shatter protection with the knife sort of almost laying flat to the phone. When I noticed the cutting got harder (very quickly) I just drip some more aceton and let it dissolve the glue again for a few seconds then I continued with the cutting.

I probably had to put on aceton every 3-5mm of the shatter protection. Just put some drops on and it will spread over the whole edge where it is peeling of. I started to peel only diagonally from the corner but eventually I went out to the other side too so the protection was lose from edge to edge (the short sides). Soon enough when I got to the middle of the shatter protection it was evenly lose from side to side and then I just continued the aceton/peeling process very carefully with the knife all the time.

I did not pull the shatter protection at any time with my hand/fingers. I just bent it slightly with the fingers so the knife would fit under.

So the process took me about 40 minutes. Afterwards there was a lot of glue left on the screen. A lot! Looked and felt like a sticky mess! So I took a cotton cloth, put aceton on it and started rubbing. This I had to repeat a lot too. Put aceton on clean area of the cloth and start rubbing. After like 20 minutes I had rubbed it all off and you see the final product.

I recommend polishing the display afterwards with Turtle Wax ClearVue Rainclear for a smoother touch feeling and also it gets more resistant to greeze and dirt.
[Sony Xperia Z Ultra] KeikiNYC011:
Just void your warranty.

---------- Post added at 09:53 PM ---------- Previous post was at 09:50 PM ----------

Doesn't mattet what region your in Sony made it clear for all Sony Z, Z1,Z1C and Ultra device to not remove or your warranty is void. Read the warranty policy booklet that comes with your device of visit the website and chat with an Sony Agent
[Sony Xperia Z Ultra] methodbeat:
​

2 hours of struggle.
[Sony Xperia Z Ultra] Saikyo_San:
Well, just talked with Xperia Care in my country and they assured me I CAN remove the protective sheet unde warranty, BUT if I will need service I wil have to pay ~ 12 euros for ASF replacement
[Sony Xperia Z Ultra] KeikiNYC011:
Paying 1700 Yen for a replacement to me isn't worth it when I'd know it can be done for free by sony.
[Sony Xperia Z Ultra] digitalbenny:
Thanks, Please share!

Based on what I read here and my own experience, I've created a how-to...

it can be found on my blogger site.

my screen name, dot blogspot.

Sorry, as a "new" member I still cant post a proper link.

Perhaps a senior member can repost the link, or direct me as to how to duplicate the content here so as not to navigate away from XDA?

Thanks!
[Sony Xperia Z Ultra] Triflot:
Great post!

Direct link.
[Sony Xperia Z Ultra] dbolivar:
My experience and a few tips

Just removed the anti-shatter film, but only after carefully reading all the posts in this thread, so thanks and congrats to the brave ones who made it first. It turns out it is really, really a PITA: started around 1am, finished around 3am (including cleaning). I did it because the oleophobic coating of the anti-shatter film was off in some areas, and there was a scratch.

I used a swiss army knife. Not the ideal tool (a razor blade should be better), but it worked. Tried also some of the tips like spreading alcohol in the borders of the film, but it didn't help much. Didn't try the air heater, because I'm afraid there would be a serious risk of damaging some components given the heat (you must be very precise).

The results are good: only some scratches on the plastic border, given the way I had to handle the knife, and a very little and superficial scratch on the screen, perhaps because of the tip of the knife, but definitely not noticeable (as opposed to the scratch on the anti-shatter film I had before). And man, I have to tell you, given all that this glass has gone through, it's a very TOUGH material! Congrats to Sony on this one, but blame them for this anti-shatter film nonsense.

Now enjoying my new ALL BLACK Xperia. :)

---------- Post added at 03:35 AM ---------- Previous post was at 03:18 AM ----------

1) If you haven't done it yet, DON'T DO IT, unless extremely necessary (like some damage to the anti-shatter film, and you don't want to / can't send it to a Sony repair center for replacement). It requires a lot of work, there's a risk of a more serious damage to what you may have on your anti-shatter film and you may hurt yourself. So, think twice.

2) If you are going to do it, make sure you have the right tools: a razor blade or an appropriate knife, alcohol or similar to clean it later, and cotton or similar.

3) BE CAREFUL TO NOT CUT YOURSELF, NEVER PUSH THE BLADE TOWARDS YOU OR YOUR FINGERS!

4) Start from one of the corners, with the blade the most parallel to the screen as possible. Go slow and constant, have patience. Try to advance as much as possible without breaking the film.

5) Don't be scared of the appearance of the screen. The glue will be cleaned later with alcohol or similar.

6) After all the film has been removed, started cleaning it. Embed a cotton with alcohol, and replace it frequently, once you see it's not cleaning anymore. Sometimes you have to use your fingernails to remove the glue. Repeat the process until the screen is clear. Beware to not use too much alcohol, avoiding it to get inside.

7) Once finished, you can put a standard screen protector to be extra safe. Anyway, this glass is very tough, since it's hard to get scratched even with a knife.

8) Take a beer, you deserve it. :)