yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG G2] jonathan3579:
Try to call from a different number. If you call too much from your line they'll blacklist you to the non-US portion for about a week. Trust me, it sucks because you'll never get anything accomplished that way.
[T-Mobile LG G2] mikea3000:
Did you order black or white? I ordered black on the 5th and still nothing
[T-Mobile LG G2] Nick12484:
I ordered black on the 7th
[T-Mobile LG G2] Semantics:
I hope you guys get your phones real soon! I'm sitting here with no patience waiting for ups lol. I'm sure they will get your phone out faster than you think. Mine said 17th for delivery and it's 4 days early.
[T-Mobile LG G2] Droid800:
I just called in and the rep said it hasn't been canceled and that its still on backorder. I really don't get this.
[T-Mobile LG G2] jonathan3579:
Does it still say backordered online though? If so, then maybe I'll quit my b*tching for the time being. Lol

I wish someone who had the authority to correct this would see all the issues we're going through and correct them so people in the future didn't have to go through this trainwreck.
[T-Mobile LG G2] Droid800:
You suck! (Not really, just jealous)

---------- Post added at 05:42 PM ---------- Previous post was at 05:36 PM ----------

And now tforce is changing their story when I brought up that customer service says it isn't canceled. But they gave me no other answers besides the stock 'we're sorry. We don't know when it will ship'.

This is SO frustrating.
[T-Mobile LG G2] Semantics:
Mine said back ordered, yep. I woke up yesterday with a tracking number. I have a feeling they have them, when I ordered it the girl said it was backorder and that was the 9th.
[T-Mobile LG G2] akong702:
Ladies and gentlemen moby ****
[T-Mobile LG G2] Semantics:
Nifty! Congrats.
[T-Mobile LG G2] razball:
Give us lots of photos and opinions please.

---------- Post added at 01:04 PM ---------- Previous post was at 01:02 PM ----------

So I just got off with t-mobile and I apparently am now black listed to non-america tmobile lol which is just scary a Manager is supposed to call me back but when the rep repeated my phone number it was completely wrong and then she said I am sorry I know you've been a loyal customer for 10 years (i've been with t-mobile for 10 months lol) I got even more scared then SHE said once again my name is JASON thank you for calling. LOL
[T-Mobile LG G2] akong702:
Will do. Gonna set it up now.
[T-Mobile LG G2] seth.i.simmons:
You are the envy of a lot of people right now. When did you order, get tracking info, etc?
[T-Mobile LG G2] mikea3000:
For those that cancelled and re-ordered. Did you have to wait until cancellation goes fully thru before re-ordering? Also, if you did cancel did you already get the device from the new order?

Thanks
[T-Mobile LG G2] jonathan3579:
Hahaha, I tried to warn people 1 page back. I'm gonna go against my better judgment and call them because like what was mentioned earlier by another member, my shipping charge is now gone.

I requested to cancel but it hasn't been cancelled yet. I'm about to call. I'll let you know if it's cancelled what my new shipping date will be.
[T-Mobile LG G2] razball:
I cancelled yesterday and my shipment is still a go lol and I was charged and delivery of the 17th would make sense now charged today and shipped today and gets here in 4 days.
[T-Mobile LG G2] Droid800:
Wait, did you get tracking and everything?
[T-Mobile LG G2] jonathan3579:
That's the question I was afraid to ask. I'm on the phone with these people as I type this and they're still giving me backordered.
[T-Mobile LG G2] razball:
Okay guys now I have real news, the rep I just got off with put me on hold for like 8 minutes I kid you not lol and she said that she talk to web tele sales and they checked and my order was shipped today but ups hasn't made a tracking number yet, but because I was charged then it shipped and she confirmed that with the tele sales people and she said it'd probably get there monday and I should get my tracking info today. So that's good news lol
[T-Mobile LG G2] Droid800:
I'm thinking that if we were charged today, we should get a tracking number tonight or Sunday night.
[T-Mobile LG G2] razball:
I would think so
[T-Mobile LG G2] Droid800:
Damn well better! :p
[T-Mobile LG G2] bgaccord:
They should start shipping them today. I called yesterday n the lady check if they where in stock n said yes.both colors
[T-Mobile LG G2] razball:
Lol yea I mean in the agreement you sign it says you will not be charged till your device has shipped lol, if they didn't ship it they could have a crack ton of law suits like too many to count and we'd all win solely because they broke their own agreement that was in writing lol
[T-Mobile LG G2] seth.i.simmons:
Now I'm debating calling to check on mine, lol, but I'm scared I'll get blacklisted for it :P Hmmmmmm.... Decisions decisions.
[T-Mobile LG G2] Droid800:
The lady I talked to a bit ago (who was actually really helpful, even though she didn't have the answer) said it would be 5-7 business days from the date of backorder. That translates to shipping by tomorrow. Oh well. If it isn't T-Mobile will get an earful from me on Monday.
[T-Mobile LG G2] razball:
You could and if you do get black listed just call from another number lol

---------- Post added at 01:36 PM ---------- Previous post was at 01:34 PM ----------

Or tomorrow lmao they do have that incredible 24 hr customer service lol but if you call past 6 you get India and I seem to get the same Indian girl every time and damn she freaking whispers so quiet so I call back and keep getting her lol I'm talking getting her over months time span I know because she whispers
[T-Mobile LG G2] seth.i.simmons:
Think I'll do that. What number are y'all calling? The ones that have gotten useful replies.
[T-Mobile LG G2] jonathan3579:
I'm still on the line (holding) with the usual number who transferred me to Web and Telesales. However, as soon as I provided her my order number she put me on hold and I've been here for about 5 minutes. I didn't even get to say what I wanted.
[T-Mobile LG G2] razball:
Tmobiles website contact us 877 something

Edit: 1-877-453-1304

---------- Post added at 01:41 PM ---------- Previous post was at 01:40 PM ----------

Lmao that's actually hilarious
[T-Mobile LG G2] mikea3000:
But online does it still say back ordered for you?
[T-Mobile LG G2] jonathan3579:
She finally came back and said that the status is still backordered but in all likelihood the phone has been shipped. She said if it has been, it's likely an error on T-Mobile's part that the status has not been updated. Now I'm back on hold to see what she says about the free LG case.
[T-Mobile LG G2] Nick12484:
So I just called from my land line, and got someone in the US (Finally!). The woman was extremely helpful and looked into everything for me. She said technically the phone is going to show as backordered because the launch date hasn't happened yet. She said that she sees nothing blocking the phone getting to me by my estimated delivery date of 9/17. She said the soonest it would ship would be Monday, apparently the shipping center is closed.....though I could have misunderstood that. She has been the most helpful rep yet. She said the phones are in stack and not actually backordered. She said if my account was pre-authorized for the the cost then everything is processing as it should. She said if I don't receive a tracking number by Monday to call back. Not the answer I wanted, I wanted it to have shipped, though it was better than the Phillipines call center was giving me.
[T-Mobile LG G2] razball:
Yes it does
[T-Mobile LG G2] seth.i.simmons:
Well I got blacklisted, lol, talking to an Indian rep now. I'll update when I'm done.

---------- Post added at 01:57 PM ---------- Previous post was at 01:52 PM ----------

Just got off the phone. The rep I talked to instantly got more useful when I told her that they are not supposed to charge me until it ships, but I had been charged with no update, lol! She then put me on hold for 5min, escalated it to her supervisor, who will be calling me in 30min. So hopefully I can get some answers! I got the same response initially that they're waiting on stock from LG, but her tune changed when I told her I had been charged for it.
[T-Mobile LG G2] jonathan3579:
This phone call is going over 45 minutes and they still have yet to give me a certain answer on anything.

Okay, so I just finished the phone call. UPS does not ship things on Saturdays so if it isn't shipped today it will not be shipped until next week. Web & Telesales denied any case being offered as a free gift and said I must be mistaken. The first rep I had spoke to looked it up and saw it on the site whereas this third one I was transferred to said she could not find it on the website (LIES!!!) and would credit me $25 for a gel case. So... I got nowhere. She said if it shipped, I should have a tracking number within 24-48 hrs. :rolleyes:
[T-Mobile LG G2] blkmiles:
I just got done with an online chat. I can't tie up my phone line at work for 45 minutes. Asked them why my preorder for a white on 9/6 still shows backorder and they have removed the phone from preorder status on tmo.com. Rep said that the order is not in backorder and shipments have been made. He was very clear to me that it was going to be delivered on Monday 9/16. I asked him if that was shipped from the warehouse or delivered to my door, he said to my door. I stated I was very confused and still skeptical as my order status is backordered. He said that there's a delay in updating the status.

I then got on him about the case. I showed him where it states clearly that the case is a free gift and does not specify it is for new activations. He could not confirm if my package that he could see when it was going to be delivered had contained this case or not. He tried to play it as it didn't state it was for specifically and upgrade offer either. I pressed the issue again about false advertising. Asked for either the case or a credit equal to the cost of the case. He had to submit to higher management and i'm awaiting contact back.

I doubt I'll have the case so I'll be contacting them again *IF* I get my phone on Monday.
[T-Mobile LG G2] razball:
My rep said the same thing 16th
[T-Mobile LG G2] tri0xinn:
So as I'm reading this thread I received a txt from tmobile telling me to "find more details" about my upgrade order on tmobile.com ..... of course I go there and still says back ordered .. nothing changed. Hoping like Razball it's been shipped though since 2 days ago I was charged... although it's been 2 days since I cancelled my order so who knows!
[T-Mobile LG G2] Semantics:
Mine just arrived via UPS! :victory:
[T-Mobile LG G2] tri0xinn:
congrats! put a screen protector on it! after reading Danz report on his scratches and my experience with the optimus G Pro which also seemed to scratchup really easy you might consider it. I really love to have my phone naked but I'm really gonna try keeping a screen protector on mine .. if I ever get it.
[T-Mobile LG G2] Semantics:
Yeah, I haven't ordered one yet, I'm going to look for one right away. They didn't give the quick window case (Shocker), but the rep I spoke to yesterday said he would call me next Thursday and if it wasn't included, he'd credit my account 50 bucks. I ordered 2 cases off of Amazon the other day, anyway. Now to find a screen protector!
[T-Mobile LG G2] razball:
Details on when ordered and back ordered and color please

---------- Post added at 02:52 PM ---------- Previous post was at 02:51 PM ----------

Oh when you were charged and did you get tracking info?

---------- Post added at 02:53 PM ---------- Previous post was at 02:52 PM ----------

And what shipping you had over night etc

---------- Post added at 02:55 PM ---------- Previous post was at 02:53 PM ----------

Has anyone received theirs with out tracking info?
[T-Mobile LG G2] Nick12484:
I think I'm gonna look out for UPS tonight....ya know just on the off chance the system is all screwed up and my phone really did get shipped lol. I wish there was another way to track a package besides the tracking number :(
[T-Mobile LG G2] blkmiles:
I've been waiting for bestskinsever to come out with one for the G2, love the one I got for my n4. Nothing on Amazon right now that has prime either.
[T-Mobile LG G2] seth.i.simmons:
I'm still waiting on the phone call back from T-Mo, already late receiving it :(
[T-Mobile LG G2] razball:
Details on shipping.
[T-Mobile LG G2] jonathan3579:
I didn't want to be the Debbie Downer here but they have NEVER called me back like they said unless they specifically state it's a follow-up call and it's going to be from the same rep who tried to resolve the issue for you. It's highly unlikely they'll call you back. :/
[T-Mobile LG G2] razball:
Yea they didn't call me back and I knew they wouldn't but I called again anyway and got the info I posted earlier.

Like I said if you're card was charged I would assume that it's been shipped just because it says that on the website.
[T-Mobile LG G2] Semantics:
Ordered the 9th, said it was back ordered. Got shipping email yesterday morning, arrived today. Chose free shipping. Black LG G2. Web said it was shipping 9/17 when I put in my order number.
[T-Mobile LG G2] razball:
Great thank you
[T-Mobile LG G2] seth.i.simmons:
When was your CC charged for the order? Was it an upgrade, new line, or new account?
[T-Mobile LG G2] razball:
Good question
[T-Mobile LG G2] Semantics:
It was a new line. Charge never went past pending until I got the shipping information.
[T-Mobile LG G2] seth.i.simmons:
Mine's at pending right now, and has been since EARLY this morning.
[T-Mobile LG G2] razball:
But when did you get it compared to when the tracking came
[T-Mobile LG G2] jonathan3579:
Sadly, I can't seem to line anything up between who's received and those of us who have been going through this backordered no update debacle.
[T-Mobile LG G2] Semantics:
I checked my order status on 12th at 12:30am before I left work, and it said back ordered, and the charge was pending. When I woke up at 7am I had an email with the tracking number and was charged.
[T-Mobile LG G2] jonathan3579:
After looking at mine, it says processing and they evidently charged me yesterday. (I can't see the time from the mobile site.)
[T-Mobile LG G2] razball:
I'm excited a bunch of us should get our tracking soon.
[T-Mobile LG G2] seth.i.simmons:
Yup, I expect we'll get our's tomorrow AM :) Man I hope so, I can't freaking wait to get my hands on this thing. Talk about a Note killer. I'm dropping 1/2" in two dimensions size wise, but only losing .3" diagonal screen size. Sounds like a win to me!
[T-Mobile LG G2] razball:
I feel as if this device as burned a lot of brain cells in anticipation. Here are a few small & crazy reviews lol

http://www.phonedog.com/products/lg-g2/user-reviews/
[T-Mobile LG G2] seth.i.simmons:
Hahaha, those are hilarious, sounds like they let a bunch of high people write reviews :P
[T-Mobile LG G2] razball:
I know right.

And verizon one has a bunch of reviews now too http://www.verizonwireless.com/b2c/device/smartphone/lg-g2
[T-Mobile LG G2] seth.i.simmons:
T-Mobile called back, told me they have no way of seeing if my phone has shipped or not, but that they still believe the phone should get to me on the estimated date of 9/16. She said that if I have not received it on the 16th to call, and they will offer me some sort of credit for having lost time that I could have had the phone. She said that when a phone is backordered they go ahead and charge the account when the order is processed, but it DOES NOT necessarily mean that it has shipped. She was still confident that I should recieve my phone by the 16th though, somehow...

---------- Post added at 04:35 PM ---------- Previous post was at 04:33 PM ----------

But my gosh I'm glad I'm not on VZW anymore... 2 huge logo's on their version, and the back is COMPLETELY different than ours.
[T-Mobile LG G2] Nick12484:
It's funny how they keep saying the phone is backordered. I had two reps tell me that the phone wasn't really on backorder, and that they had stock in both colors. Both said that they list it as backordered in the system because the phone is technically not released yet....I give up lol I don't know what to believe anymore. I've never had this much drama ordering a phone from their website. Well hopefully it arrives by the 17th like they keep telling me.
[T-Mobile LG G2] razball:
They probably see it but don't want to be at blame if they say you will get it on blah blah date and you don't you could sue or something.

So that's probably why they won't give a straight answer.
[T-Mobile LG G2] seth.i.simmons:
Ik, how freaking hard can it be to send out ONE memo to tell everyone what the truth is in your company. Like, seriously? How unprofessional does it get.
[T-Mobile LG G2] jonathan3579:
Oh I sent John Legere a tweet that he needs to get his company (and team) up to speed so that there's reliable information given to their customers. If I was given a survey for customer satisfaction regarding this order, it'd be the lowest possible rating.
[T-Mobile LG G2] razball:
I would say 0 stars lol
[T-Mobile LG G2] jonathan3579:
This is probably why T-Mobile keeps coming up dead last now for customer satisfaction with orders. Before I left T-Mobile, I was with them nearly 7 years and I have never come across anything like this before. If I didn't know what they were capable of, I'd probably consider leaving. I've never seen such a dramatic demonstration of miscommunication like this anywhere.

I can't believe these mofo's had the audacity to send me an email to preorder the iPhone 5c or 5s right now.
[T-Mobile LG G2] agentscuba314:
Hopefully I get my tracking tomorrow, my charge has been pending since the 9/12. The lady I spoke with this morning said something processed on 9/11. But it was still saying backordered, hopefully I get the phone today or tracking info tomorrow.
[T-Mobile LG G2] razball:
I was really hoping to come home to a phone lol some how magically but no and no tracking lol
[T-Mobile LG G2] RiverdALIEN:
i hope you guys know that "backordered" doesn't necessarily mean backordered.... the rep i spoke to told me mine was backordered the day before i received my tracking number. he said it just says the status is backordered because the shipments havent started yet (this was wednesday)
[T-Mobile LG G2] Droid800:
Yeah that's not true. No other handset I have ordered from T-Mobile has used that, including a preorder.

---------- Post added at 11:44 PM ---------- Previous post was at 11:06 PM ----------

That's what mine said too.
[T-Mobile LG G2] djkinetic:
Vzw has em... I got mine from since ATT wouldn't sell me them on Wednesday
[T-Mobile LG G2] bgaccord:
Order a white one today at 2am and got a tracking number at 2pm
[T-Mobile LG G2] razball:
Are you ****ting me?

---------- Post added at 07:17 PM ---------- Previous post was at 07:16 PM ----------

Shipping time?
[T-Mobile LG G2] jonathan3579:
Before I ordered the G2, most all the phones were saying backordered. I can't even get to look at the other phones now because "Our website is temporarily unable to complete your request. Please try again in a few minutes" I'm assuming (and hoping) it might just be an error. They did something very similar to this when I ordered the HTC One but I had my phone within two days despite that email.
[T-Mobile LG G2] razball:
Just spoke to a T-Mobile rep customer service he said that they're waiting for another shipment from Lg and it has been more popular than they expected lol
[T-Mobile LG G2] jonathan3579:
Being that he stated "another" shipment, does that mean that some orders are in fact already being shipped out? It kinda sounds like it might actually in fact be backordered.
[T-Mobile LG G2] razball:
Right it is essentially they had a large amount of phone shipped them out and the new shipment is on its way to them is what he said. So yes he said it should only take a few more days for them to get the shipment and start shipping then again.
[T-Mobile LG G2] jonathan3579:
Man, I seriously hate how T-Mobile can give so many different answers across platforms. I got a response from them on Twitter saying that the backordered status isn't correct, but that it just isn't available yet.
[T-Mobile LG G2] razball:
Okay now that's messed up but either way the preorder people still get our phones before anyone else including online orders on the 18th cause they have to ship ours first then the online orders
[T-Mobile LG G2] jonathan3579:
I went ahead just to double check and asked for clarification. This was their response, "@jonathan3579 They are considered backorder since they have not been released yet :) ^AG" So that seems to be the nail in the coffin from their official twitter account. So, I guess I'll be going back to expecting mine around the 17th which is what it said whenever I did the initial preorder. Looks like it's gonna be a long phoneless week for me.
[T-Mobile LG G2] razball:
Oh did you sell yours?

---------- Post added at 10:09 AM ---------- Previous post was at 10:09 AM ----------

Go buy a like $20 at Walgreen's or something lol

---------- Post added at 10:14 AM ---------- Previous post was at 10:09 AM ----------

It'll make the g2 seem that much better too haha
[T-Mobile LG G2] jonathan3579:
Sadly, I traded my HTC One for a Galaxy S4 because I was bored and not even 3 days into owning the phone it slid off a table and the screen was destroyed. My insurance claim was denied since I was not the original purchaser.

I'm considering going to Wal-Mart since they've got a nice 14 day (no restocking fee) return policy. Lol. I can still get a crappy phone to make myself feel better in the end. :victory:
[T-Mobile LG G2] razball:
I'd do it just to take calls lol I had to go like 15 hrs once and I was so annoyed I set up my nexus 7 with Google voice and messaging lol
[T-Mobile LG G2] akong702:
So, I guess the estimated delivery date is accurate? It shows back ordered on the status page, but when I click on it, the estimated delivery date is 9/11. Anyone know how accurate this is, especially since T-Mobile doesn't start selling till the 18th
[T-Mobile LG G2] razball:
Just hope it comes if you don't have tracking number I'd assume its later though. And wow you're gonna be blown away by this phone coming from the gnex
[T-Mobile LG G2] akong702:
We will find out on Wednesday if they deliver on the estimated date. I will be indeed. Been holding out for a beast phone for 2 years and it has finally come. I'm just looking forward to the awesome battery life.
[T-Mobile LG G2] razball:
I know it's supposed to have some crazy life like 12 hours of web browsing and 25 he's of talk time that's crazy
[T-Mobile LG G2] akong702:
Yeah, there was a graph on anandtech, I think showing 12 hours browse time, and at the bottom my gnex is at 3 hours...
[T-Mobile LG G2] razball:
Browse time is about 12 hours talk time is 25 lol
[T-Mobile LG G2] jonathan3579:
Estimated delivery date: 09/17/2013

Status: Order Placed

Shipping carrier: UPS Ground

Your order is currently Order Placed. You will receive an email when your order has been shipped.

Current order history:

+ BackOrdered 09/09/2013

+ Order date: 09/08/2013

That's all I can see on my account. I'm guessing what T-Mobile said over Twitter is more accurate than the rep who said they're waiting on another shipment from LG.
[T-Mobile LG G2] djkinetic:
Just got home from work, and opened up the phone....damn its nice guys... here's an album for the ATT version...pretty much the same as the TMO. ATT LG G2
[T-Mobile LG G2] jonathan3579:
Looks really good. Is that light bleed in the bottom right corner on boot up though?
[T-Mobile LG G2] djkinetic:
Its the angle of the camera and lighting of the room I'm in, just booted up again and there wasnt any light bleed.
[T-Mobile LG G2] agentscuba314:
It's almost 6:30, I don't think it shipped out. I hope I get it Monday then
[T-Mobile LG G2] bgaccord:
If u got next day shipping it usually ships at 7 pm pacific time
[T-Mobile LG G2] agentscuba314:
I did the express shipping, not the next day air.