[Galaxy S 4 Accessories] rahlquist:
I rarely ever removed mine purposely if I had to venture a guess I would say less than 10 times. . It probably boils down to a few things like manufacturing tolerances, environmental conditions and in particular possibly the makeup of the plastic which may differ between batches depending on their QC standards. Maybe some TPU were the problem too, keeping the bands stretched too much. I'm not sure what all the details may be, all I can tell you is I bought it, I was not abusive to it, my band has no cuts, scratches, dents or nicks. One day when I pulled it out of my pocket I notices the whole cover was lightly popped off the corner and I pushed it back on. After that the corner pops became more frequent. Mind you my pockets are loose as its been summer and I have been wearing shorts. Then one day I went to pull it out of the pocket and noticed felt popped in the corner, I looked at it and notices the crack around the usb hole.

After continuing my public campaign to warn others about their original product and customer service, they finally reached out to me again through their Amazon people. They requested a photo again (I don't think their Amazon people had full access to the ticket) and then my address and stated they "notified the warehouse department to send you your one-time replacement at this time". According to the tracking it should be here tomorrow. It is coming first class mail so that cost them maybe $2. So that ends my tale with them. It is a shame, because I think their products could be awesome, if they stepped up the QC a bit and the customer service a LOT. In the end the cost for all the work on this ticket in man hours for them has to be approaching at least $7-15, add to that a $1 product and $2 shipping and you can see it would have been very much in their best interest from a cost perspective to just ship the new one once they verified my Spigen serial #.

I mean lets face it, they have a problem with these bands, they acknowledged it by redesigning them after their initial release for our phones, something that I would bet rarely happens because of the cost fore retooling etc. Yet when approached about a broken unit of the old style, their response was, not "Please send us an address and we will ship you one" but to dawddle, point fingers and pass the buck. In the end they may have been trying to save the shipping costs of the items or something since they didn't make the actual sale, but in the end they are still the one providing a product that will not be paid for in order to replace the defective one (unless Amazon eats the loss on the returns). It is not like Amazon will be manufacturing one to ship me.

Matter of fact the replacement they are sending is coming from Irvine, CA where Spigen is located. The band I purchased on August 29th after they drug their feet came from an Amazon warehouse in Kentucky. The only reason I purchased this new band was because I didn't want my phone falling out of their TPU because once broken the band became horribly loose, and I didn't want to go without the case at all either as my only other options on hand were the counterfeit SlimArmor I had which has horrid button response and at $3 silicone cover I bought immediately after ordering the phone to protect it while I researched covers.

So they should have just manned up, and done the right thing. Instead they generated plenty of ill will as I had to fight them for what many companies would say I had every right to.