yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG G2] razball:
why would they cancel it?
[T-Mobile LG G2] Semantics:
Mine is a black one, as I said, ordered 9/9 at 9pm and it will be here tomorrow 9/13. Chose 2-4 day shipping.
[T-Mobile LG G2] akong702:
Yeah, since the white is only available online. Maybe, that's the reason they're not shipping yet. Att or Verizon, doesn't have the white version out too.
[T-Mobile LG G2] jonathan3579:
Because I had asked for them to cancel it before we discovered that the QuickWindow case was only for adding lines and new customers. :eek: The last rep had said she didn't know if it could be cancelled or not though.
[T-Mobile LG G2] agentscuba314:
It was weird, because at first she said my order was cancelled, but I was clicking around the site last night to check the current expected delivery date, and they saw the order I didn't complete for my second line. But once I provided the order number they were able to find my order.
[T-Mobile LG G2] razball:
Hmm I wonder if mine will cancel now?
[T-Mobile LG G2] tri0xinn:
Put in my cancellation 14 hours ago.. my order status went from "processing" to "backordered"... so it looks like it's gonna take the full 24. Guess I'll just have to hope for the best. Darn the instant gratification world we live in!
[T-Mobile LG G2] razball:
Damn that's annoying Im hoping since I cancelled early itll happen today
[T-Mobile LG G2] mikea3000:
reading all these posts, I am starting to get pissed. I pre-ordered a black one on the 5th. I still have not received a shipment notice.

Anyone who pre-ordered black not get theirs yet either?
[T-Mobile LG G2] razball:
Yep me and I cancelled today to re order with over night shipping, but the cancellation hasn't gone through yet because out of all things cancelling is done manually they send an email to the warehouse and then when they get to it they check you off as cancelled.
[T-Mobile LG G2] agentscuba314:
Just bumped into a LG rep that showed me a couple sweet things with the phone and I can't wait to get mine. She also informed me that none of the white ones surfaced so far. The headphone port on it is comparable to the HTC one also, which is a big bonus.
[T-Mobile LG G2] 1BadHEMI:
I seriously do not get how they que their orders.

Like others, I ordered on the 6th, got a backorder notification on the 8th, yet others who ordered after us early preorders are getting theirs before us? Talking with Customer Care did nothing but piss me off more when he said that all orders are put in que in the order they are placed. When I flat out told him he was an idiot and didn't know what he was talking about, I asked him how people who ordered on the 9th or 10th already have tracking numbers. His answer was as expected, silent. Oh well, at this pace we can just walk in to a Tmobile store next Thursday and purchase them. So much for paying the $24 for next day shipping...
[T-Mobile LG G2] akong702:
That explains why my order is still on back order.
[T-Mobile LG G2] agentscuba314:
From the research I have done, only TMO is offering the white version. I believe LG is only shipping the black units at this point across the board. I just hope they start sending the white ones out pretty soon. But I think it's safe to say for the white, we might be looking at a timeframe close to the 18 before we get ours. That's when the official TMO shipment comes in.
[T-Mobile LG G2] Nick12484:
I just called T-Mobile to check on my orders, and also inquire about the cases. I was given two options. First I could cancel as I've seen many do, or they offered me $10 off my bill for 6 months. I choose the $10 off as the cases aren't that important to me. Just thought I'd share in case this info can help anyone :good:
[T-Mobile LG G2] psychoace:
Yeah, unless you were going to use that quickwindow feature the $60 you save can easily go towards a case and other accessories.
[T-Mobile LG G2] RiverdALIEN:
I ordered through the phone also. Called them back today and the rep confirmed that I'll be receiving a quick window case. couldn't confirm the color though. I asked him to put a note on my order stating my preference but obviously it couldn't be guaranteed.
[T-Mobile LG G2] Semantics:
They did a similar thing for me, if I don't get the case they will give me a 50 dollar credit.
[T-Mobile LG G2] mikea3000:
Just wondering, for those of you that got tracking info texted or emailed, did the notification come over night or in the middle of the day?

Thanks

---------- Post added at 07:57 PM ---------- Previous post was at 07:54 PM ----------

Did you order the black one? Still fuming that my black G2 order from the 5th did not ship and I also chose overnight.
[T-Mobile LG G2] 1BadHEMI:
I ordered the black.
[T-Mobile LG G2] mikea3000:
Just wondering, for those of you that got tracking info texted or emailed, did the notification come over night or in the middle of the day?

Thanks
[T-Mobile LG G2] Semantics:
Mine came overnight.
[T-Mobile LG G2] mikea3000:
thank you. When did you order?

Anyone else, when did you order and when did the notification come? just trying to get a sense of when to expect my tracking info,
[T-Mobile LG G2] Damented:
Get this after everything trying to figure out about the back order status etc.... I get a email saying my order has been canceled.... I was like wtf. because I didn't tell anyone to cancel it.. I called and they told me there was a glitch in the system and that I should of never been offered the 99.99 down and 21 something a month payment.. so order was canceled. They said they can make a new order but I'd have to pay 279.99 down and 21 and change a month and that they couldn't give me the 99.99 deal. I went through 3 departments. told them I was going to leave and report them to the BBB and that it wasn't my fault they screwed up and they need to honer it.. then they tell me they will get back to me with in 48hours. to see what can be done or if the order is truly canceled... I don't get it and I'm pissed
[T-Mobile LG G2] Semantics:
Weird, mine was 99, I didn't see 280 listed as a price. That's a huge discrepancy in prices.
[T-Mobile LG G2] Damented:
Hell ya... They are crazy..... I'd just buy the dang thing outright before I do that.
[T-Mobile LG G2] blkmiles:
The credit class of which you fall into determines your upfront pricing. I believe A and B by their standards are Excellent and Good, with C being the ones that have to pay more.
[T-Mobile LG G2] psychoace:
Correct, I knew my order would be canceled if I bought it while the wrong pricing was up. I'm not going to spend a bunch of time complaining on the phone so I just waited till it was fixed. I would rather spend less per month anyway. Op must of knew this was going to be the outcome because the pricing was obviously a mistake. Unless this is a new account and not an upgrade
[T-Mobile LG G2] mikea3000:
Did you order white or black?
[T-Mobile LG G2] jonathan3579:
Get this, I tweeted them and the rep who responded to me via email said this:
[T-Mobile LG G2] mikea3000:
White or black?
[T-Mobile LG G2] agentscuba314:
When did you place your order?
[T-Mobile LG G2] psychoace:
Yeah they have some dumb reps. That is why you should never listen to them
[T-Mobile LG G2] Droid800:
I really don't get how they're setting up their orders. Someone that ordered yesterday just got their tracking number. Meanwhile, I ordered on the 6th and haven't gotten anything except a back order notification.
[T-Mobile LG G2] mikea3000:
Did you order black or white ? I ordered black on the 5th and still back ordered. Seems like most people tho with backorders are waiting on white.
[T-Mobile LG G2] Droid800:
Black. It's just ridiculous. I sent off an angry email to tforce about how horribly tmobile has handled this. Neither the galaxy s4 or HTC one were handled this way.
[T-Mobile LG G2] akong702:
Well, I just got my tracking number for next day shipping. Shows it's ready for pick up by UPS. It's still probably sitting at their warehouse. Will probably get it on Monday. This launch is the worst ever. Oh and no free case, just the phone and sim starter kit. i'm gonna raise hell about the pricing change cause I paid $629 instead of the $603 listed now, and also about the free case.

Update: getting the white G2 tomorrow.
[T-Mobile LG G2] RiverdALIEN:
if the online release date is 9/18.... and it's not 9/18 yet.... why are you guys all so angry? just be patient.. these employees are people just like you. the system may not be perfect but you'll get your product sooner or later. chillax.
[T-Mobile LG G2] Semantics:
I ordered on 9/9 at 9pm and received my tracking number at 7:02am on the 12th. I chose free shipping but it's getting here in one day.
[T-Mobile LG G2] tri0xinn:
Well.. it's been over 24hours since I cancelled... since I called to cancel i've been charged $165 and the status of my order has gone from processed to backordered. So whatev's I'll just let whatever happen.. happen. Broke my Note2 a few weeks ago and have been using an old unlocked AT&T GS2 which is working fine... can't wait to see a large crisp screen again!.. woulda never thought I'd be 'annoyed' using a Samoled PLUS screen.. :)
[T-Mobile LG G2] S1D3winder016:
That's BS! I ordered mine on the 7th, and it is still back ordered! I chose the cheapest shipping too! WTF!
[T-Mobile LG G2] jce8419:
What the MOTHER EFFING CHRIST is going on??? I just saw it said it was cancelled? I pre-ordered it on the 7th and it has been stuck on back order since and now it is saying it has been cancelled! WTH is going on? Should I re-order now or call them?
[T-Mobile LG G2] Droid800:
T-Force has no idea what is going on. I emailed them, and they said the device was in high demand and that orders would go out in the order they were received.

Yet, they're selling them on their website right now without any indication of backorder whatsoever.

---------- Post added at 08:58 AM ---------- Previous post was at 08:43 AM ----------

Email tforce and demand free overnight shipping. If the stores have them, you could ask for a monthly bill discount instead.
[T-Mobile LG G2] agentscuba314:
I guess I'm calling, the device is no longer back ordered and I still haven't received anything. This is crazy though
[T-Mobile LG G2] razball:
I canceled my order but it still says back ordered I'm hoping they just ship it lol
[T-Mobile LG G2] jonathan3579:
Mine still says backordered too. I'll be happy if they just cancel my order so I can order with faster shipping. I will be raising hell though for all the crap they're giving me.

Edit: My order has not been cancelled yet because when I went on the site it's still asking for full price.
[T-Mobile LG G2] S1D3winder016:
Have been having a good time with T-Mobile, I originally pre-ordered mine on the 7th with a estimated delivery date on the 17th, but for some odd reason it got cancelled, so I decided to reorder again, this time getting next day shipping with an estimated for the 16th. Now the problem is, is I don't know if it went through because I never received an order status, it's been 6 hours since I ordered and nothing, I received the order status within the hour last time I ordered the damn phone. Is that normal? I'm starting to get really pissed!
[T-Mobile LG G2] razball:
Yea mines asking for 279.99 when I know I have over $700 in credit
[T-Mobile LG G2] jonathan3579:
What the hell... So they already cancelled yours and still haven't done anything with mine. Grrrr...

To add insult to injury, these TForce idiots keep saying that the case is not real and the release date is the 25th. I laid into them on my last email and provided screenshots of the free case and the page saying buy now and not preorder. TForce is by far the most useless reps I've talked to yet.
[T-Mobile LG G2] razball:
I didnt get cancelled yet that's why the price is $279 it'll go down to 99 once its actually canceled because i know how much credit they allow me for 2 lines I get $1300 and with out the g2 I have used 537.50 so I have 762.50 credit left when my cancelation goes through
[T-Mobile LG G2] jonathan3579:
Oh okay, I see now. I'm still getting nowhere with TForce. I can't wait to see what their next reply is after shunning the last 2 reps for not even knowing what's going on in their workplace.
[T-Mobile LG G2] razball:
Check you banks for those who canceled lol I just got a charge for an upgrd by tmo lol for $142.27 which is weird because that fills in the remaining amount I needed to be charged they charged me like 7.50 a couple days ago so maybe it was too late to cancel lol
[T-Mobile LG G2] agentscuba314:
Well when I called in this morning the rep said my order was processed on the 11th and is on a four day backorder. Which would put it in line with the 16th. So I guess it didn't get caught in the preorder cancellation. I placed the order on the sixth though, and got the confirmation on the seventh. Hopefully by today or at the latest Monday I get that text with all my tracking.
[T-Mobile LG G2] jonathan3579:
Sounds like your order is not going to be cancelled. I'll check mine too.
[T-Mobile LG G2] razball:
Yea same here as long as they don't some how cancel it too
[T-Mobile LG G2] jonathan3579:
Just checked my bank and $253.98 was taken which equals the $261.xx that I was charged. At this point, I just want them to deliver the phone and I'll take them on with the case or a bill credit when it arrives.
[T-Mobile LG G2] Semantics:
Mine will arrive between 2-4 pm! :cool::thumbup:
[T-Mobile LG G2] seth.i.simmons:
What the heck, I called trying to cancel yesterday to get the case before we found out it wasn't for upgrades, and they said it would be cancelled. Tried to call back and uncancel, but apparently you can't so a T-Mobile rep is going to call me Sunday might to expedite my order and help me reorder it. I ordered the white originally, with an estimated date of 9/16 for delivery. Then I just got charged the upgrade price this morning, the full amount O.o what in the world is going on...
[T-Mobile LG G2] razball:
That's awesome I'm jealous

---------- Post added at 10:45 AM ---------- Previous post was at 10:44 AM ----------

That's exactly what happened to me
[T-Mobile LG G2] seth.i.simmons:
Maybe they're actually shipping them, lol, or they didn't see the cancellation at the warehouse and put through the order? Idk... I just want my G2, lol
[T-Mobile LG G2] razball:
Maybe they're like f this just send everything, call Lg and get over night shipping and get that shi here in like 8 minutes plox because people startin to freak
[T-Mobile LG G2] seth.i.simmons:
Lol, that very well could be it. Just hoping I don't have to go through the time waste that is refunding the charge...
[T-Mobile LG G2] jonathan3579:
Lol, I'd happily take that. They screwed this preorder up, royally. I've caused enough of a stir as it is and all I want is my damn phone now. I'm tired of calling reps with different response and screw TForce.

That is my one fear right now. Us 3 are in the same boat. Ahoy mateys. Lol.
[T-Mobile LG G2] seth.i.simmons:
If they just forget I tried to cancel and send the phone, I'll be a happy camper. I just better not have to wait days to refund it and reorder. If so, I may just wait to see what the Oppo N1 and Nexus 5 have in store for us. I feel bad for LG if all this is tmobiles fault.
[T-Mobile LG G2] razball:
What is tforce lol
[T-Mobile LG G2] jonathan3579:
So just to clarify, yours still says backordered online too? But now all 3 of us have paid the total for our requested to be cancelled orders? And all 3 of us were charged this morning? :eek:

That's their team who replies via email if you tweet them. I will never use them again. EVER!
[T-Mobile LG G2] seth.i.simmons:
Here's what T-Mobile still say for my order, since the 7th with no change.
[T-Mobile LG G2] seth.i.simmons:
Yup, exactly that. So freaking strange, lol
[T-Mobile LG G2] jonathan3579:
My order says the same thing. I won't know if/when my ships since I don't have a phone to use right now. I did just receive an email saying I was a winner with T-Mobile's #Hate2Wait contest and that I won a GS4 but I wouldn't receive it for 6-8 weeks so that kinda did nothing for me. Hahaha. If it ships today, then my order will be on track for the 17th like it says online. I'm so over this fight...
[T-Mobile LG G2] mikea3000:
Wow this thread has gotten huge. Let's help summarize for those that have not got tracking info yet.

Did anyone who pre-ordered a black one on or around the 5th still in a backorder status? I think many are still in a backorder status and are getting thrown off by the fact that a handful of people have tracking #s.

Please respond.
[T-Mobile LG G2] seth.i.simmons:
Same man, I'm not even gonna call T-Mobile anymore. I've said my piece to them, and they know I want my phone. Their system is so screwed up right now. I'll update if I receive tracking info or anything, crossing my fingers that all 3 of ours ship out today!
[T-Mobile LG G2] razball:
That's correct so lets just hope it goes through lol

---------- Post added at 11:14 AM ---------- Previous post was at 11:10 AM ----------

I wonder if they're sendin them out and there system is malfunctioning and not sending tracking info.

Reason I say is on Tuesday or Monday, one of the reps told me the screen he was looking at said you'd get it on Friday and I was very confused because I paid for 5-7 day so I said you mean shipped out? He said no it should get there Friday from what I am seeing.

I said okay strange he said yea it's on a 2 day back order but it should lift tomorrow from what my info says and then it'll be on its way.

He seemed very genuine because I asked several time, so I don't know weather he was just a d***/troll or genuinely that's what he saw.
[T-Mobile LG G2] jonathan3579:
I can tell you that I never got any tracking info for my HTC One. (But that was because I had a free next day offer.) This rabbit hole is certainly deepening.
[T-Mobile LG G2] akong702:
Okay, ordered on the 5th white G2, shipped yesterday via next day shipping, will be receiving in 2 hours.
[T-Mobile LG G2] razball:
Blue Pill Or Red that is the question

---------- Post added at 11:24 AM ---------- Previous post was at 11:22 AM ----------

And you just got it one day? With no real notice?
[T-Mobile LG G2] jonathan3579:
My order was white too. Have we concluded that most of the people who received their orders or tracking first were for the black? That's my take on this so far.

Aww hell, just give me the Red. Lol. Yep, they said I would receive an email that it was processed and it was waiting outside for me the next day. What's strange though is that preorder never said backordered. It took my money as soon as I accepted the EIP.
[T-Mobile LG G2] seth.i.simmons:
Yeah, looks like at least us three ordered the white and have been waiting for ages. But apparently no one anywhere has gotten a white version yet, or at least not that I've heard. Maybe all of ours have shipped and we just don't know it yet :P
[T-Mobile LG G2] mikea3000:
I am still waiting on tracking info for black and I pre-ordered on the 5th....Anyone else waiting on black?
[T-Mobile LG G2] razball:
I got the black too
[T-Mobile LG G2] mikea3000:
And no tracking yet like me?
[T-Mobile LG G2] razball:
right yet I was charged for the full upfront cost yesterday so I don't know what's happening lol
[T-Mobile LG G2] mikea3000:
They also put an authorization on my card for the full amount a week ago. Today the authorization dropped off. This is so weird and frustrating.

Anyone else waiting on black??

---------- Post added at 11:35 AM ---------- Previous post was at 11:34 AM ----------

when did you put your order in? I ordered on the 5th.
[T-Mobile LG G2] razball:
I ordered on the 8th.
[T-Mobile LG G2] jonathan3579:
Me too. My order has stuck with 9/17 delivery date. However, 2 days ago they charged me for shipping and yesterday/today they billed me for the device+tax.
[T-Mobile LG G2] razball:
Yea I guess that's what they charged me for $7 and change a couple days ago and yesterday $142 something
[T-Mobile LG G2] Droid800:
What the hell. Exact same thing happened to me. Just got charged for the device. Despite receiving an email response this morning saying it looked like my order was actually canceled. So, monday then?
[T-Mobile LG G2] razball:
No one knows lol just hope it shows up lol

---------- Post added at 12:02 PM ---------- Previous post was at 11:58 AM ----------

Oh Hey it's good to see you one here now lol I'm glad you're following along lol

---------- Post added at 12:03 PM ---------- Previous post was at 12:02 PM ----------

It's razball from the tmobile support
[T-Mobile LG G2] Droid800:
Oh hey! Yeah I gave up trying to get any answers from them, because they didn't have any.
[T-Mobile LG G2] Nick12484:
That's EXACTLY what's going on with me. My card was pre-authorized for the shipping 2 days ago, and today it was for the phone. Still have a backordered status, and no text with shipping info. I ordered a black G2. This is getting extremely annoying and frustrating....
[T-Mobile LG G2] razball:
Yea... they'll all give you the answer they see fit to make you happy temporarily lol the way I verify now is get one to tell me a b and c and then call right back and ask the exact same question and if I get it twice then I know it's true like they are looking at a screen etc.

---------- Post added at 12:14 PM ---------- Previous post was at 12:09 PM ----------

Even more strange the charge for shipping I got a few days ago is gone.
[T-Mobile LG G2] Droid800:
The rep I'm talking to is convinced my order was actually canceled. I'm so confused.
[T-Mobile LG G2] Dan37tz:
Update: Day 3 of using the phone.

Okay here is a little update after using the T-Mobile G2 for 3 days.

The phone heats up like a mofo when playing graphic intensive games, Need for Speed: Most wanted, Asphalt 8: Airborne and Modern Combat 4.

It heats up a lot around the camera/power button area. It seems to throttle intensively once it starts to heat up. After playing about 2 levels on Asphalt, the game comes to a screeching crawl, it goes from smooth 60fps down to maybe 10fps. I would have to exit the game and wait till the phone cools down before starting another level. Once it throttles the whole phone slows and becomes laggy even the UI.

The front glass is pretty fragile, I put it in my pocket with some car keys on accident and I have 2 deep scratches on the screen. I figured car keys wouldn't scratch Gorilla Glass 3 but I was wrong.

Still a fantastic phone besides the thermal throttling issue.:good:

Battery life is second to none, been 11 hours and 37 minutes so far off the charger and still have 77 percent battery life. That's with watching some Youtube videos last night, facebook, email, some candy crush, some pandora this morning to work and listening to Spotify right now while browsing eBay. Lol.
[T-Mobile LG G2] jonathan3579:
Man, I don't know what they're doing with this anymore. It just doesn't make sense. This will probably be the last time I go through a preorder. (I'm probably lying but it will be the last for awhile. Lol.)

I don't know what to say on this anymore. I promised myself I wouldn't call back because of how aggravated I'm becoming that this isn't lining up the way I had planned. I didn't expect it to be delivered the day after but I do expect at least some clarity on what's going on with my order. So far, no 2 reps have given me the same answer with the exception of the 2 ignorant ones from TForce who insisted there is no free case from T-Mobile and nobody will receive their devices until the 25th or after.
[T-Mobile LG G2] razball:
Screen on time?
[T-Mobile LG G2] Nick12484:
The rep I just spoke to, who obviously was not in the US like the one I talked to yesterday, gave me the backordered status run around. The phone is on backorder blah blah blah it may take a week or two blah blah blah. She didn't know what to say when I said that people are already receiving the phone, and I ordered on the 7th and still have not received any tracking info. No info at all on what is going on or when the backordered status will be lifted. This is absolutely ridiculous! I'm gonna try again later and see what answer I get.