yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] darklord:
I've got the exact same issue. All sensors are having the same issue. None are working,

I found out because my camera app was not switching between landscape and portait any more. All pictures are saved as landscape...

Called Samsung Netherlands and they told me to wipe my phone (still latest original stock ROM) and try again.

Making a backup now using Kies... and will hard reset it afterward and check the sensors.again.

Probably not going to work... So I have to send it in...
[Galaxy S 4 Q&A, Help & Troubleshooting] ironblock:
Hi there. I had same problem with sensors and MCU test failed, so i took phone to service. They said its hardware failure and replaced main board. Im picking phone tommorow and we will see...
[Galaxy S 4 Q&A, Help & Troubleshooting] canaris1780:
Hi guys,

I took mine to a local phone service, not the official one, but they are an affiliate. They could not figure out exactly what the problem was so they replaced the logic/main board just for testing. It was all working fine. They called and informed me of the findings. Given the fact I don't have warranty for it, they suggested to send it to our main service in Bucharest where they have a more sophisticated testing equipment. It is possible to get a more precise answer regarding the defective component and maybe a less pricey solution to the problem. At this time, the only viable option is to get a new logic board in place, which is about to set me back 250 USD. I will get an answer from Samsung in Bucharest by tomorrow or the day after tomorrow.

I will get back to you with my final solution... hopefully something not so expensive :(

[MENTION=270676]darklord[/MENTION], [MENTION=4379584]eweu[/MENTION]: please post back you findings. Maybe in the future when some other unfortunate owner finds his way in here, will have a better understanding of whats on the plate for him.

Thanks,
[Galaxy S 4 Q&A, Help & Troubleshooting] darklord:
Hard reset did not work as expected. Going to drop it off at a local official repair center....
[Galaxy S 4 Q&A, Help & Troubleshooting] KSal7506:
S4 Sensors failing

I have the same problem with my S4 GT-I9505 device not auto-rotate, air gestures with gyroscope and accelerometer tests failing. S4 been back for 3 weeks to Samsung for repair came back and failed again after 1 week:(
[Galaxy S 4 Q&A, Help & Troubleshooting] canaris1780:
After installing some other ROM's and playing with different CSC's I have no sound and even no wireless and only Edge speeds on some ROM's. Restoring from backups, wireless came back and HSDPA+ also, but no luck with sound what so ever. Now, I have a tablet more or less. Thanks Samsung, this is great!
[Galaxy S 4 Q&A, Help & Troubleshooting] canaris1780:
Flashed I9505XXUDMH8_I9505OXXDMHA_BTU, sound and wlan working again. Previous problem with MCU/sensors still there.
[Galaxy S 4 Q&A, Help & Troubleshooting] abdali_m2:
i'm tired

really i'm tired to solve this issue.

when i install new stock software the sensors work fine just a few minutes only yhen return to fail again.

i think its software issue and i'll solve it :good::good::good:
[Galaxy S 4 Q&A, Help & Troubleshooting] abdali_m2:
Sensors work again

:D :D :D :laugh: :victory: :o

Its work right now by itself

:crying: :eek:

after uploading the pictures its fail again :mad:
[Galaxy S 4 Q&A, Help & Troubleshooting] lexab65:
I have the same thing here

all sensors are broken because of SensorHub BIN FW Version: AT0199999

then i try to update firmware with *#2663# it failed.
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
I have the same problem with my S4 GT-I9505.

Suddenly the device do not auto-rotate, and no air gestures with gyroscope and accelerometer are working.

The SensorHubTest end with FAIL.

Mid december I got one OTA firmware update and I didn't notice any problems first.

A few days after newyear I notice that my auto-brightness adjustment did not work properly.

Can't remember if auto-rotate didn't work when I notice the auto-brightness problem.

But finally I am here because I searched for sensors problems.

I did the SensorsHub Test with *#0*# and it ends with FAIL.

It seems that there is a problem with the 4.3x firmware.

With 4.2x all was fine.

Can anybody confirm my thoughts - that the firmware is broken and not the MCU itself?

What can we try? Downgrade? I read that one was lucky with "factory reset" but it didn't helped to revive the MCU of my device.

Thanks for reading

and answering

___

DK
[Galaxy S 4 Q&A, Help & Troubleshooting] remy1004:
Hi, i am a owner of a sch-i545 phone, and i have the same problem with the phone: no response of any sensor and a fail on test (or upgrade firmware) of the sensorhub.

At this time i was tried a lot of solutions: i was flashed stock firmware, custom firmware, and of course a factory reset (by the way, the first time with this problem was when i did it a single factory reset), its still broken the communication with the sensors.

I get back to life the phone when i upgrade the phone from 4.2 to 4.3 (sadly) and get lost when i update the binaries in super su (previously rooted with vroot).

Yesterday i give the phone to a technician (a close friend of another best friend), he will test the phone on this weekend to determine what is the problem to try to fix it.

When He fix this phone, i will post any news!

Regards.
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
Thanks for your answer. I have hope that the next firmware will fix it.

What is strange that none of any reseller/privers know this problem. It seems that also Samsung has no knowledge about this special error.

Well if the next firmware didn't fix the problem, I can replace my model with a working one, that is what the guy at the phone shop offers to me.

___

DK
[Galaxy S 4 Q&A, Help & Troubleshooting] shadowsoulxp:
Same Problem Here

Hi guys, I'm new to this forum so be nice :angel:

I am having the same problem in that none of the sensors are working which indicates that it is a connection issue or the actual hub not working or the firmware and not the individual sensors themselves. I have thought about this and looked around and to me it seems like there are only 3 possibilities for the problem:

1) The SensorHub BIN FW Version is out of date and needs to be updated manually (not through *#2663 as it doesn't work)

2) There is a connection issue e.g. the cable from the sensorhub to the motherboard is loose or broken

3) The sensorhub is broken (not the sensors)

I will try to find the firmware files and see if I can do a manual update. If that fails I will open up the phone and see if the cable is connected/broken. If I still cannot solve the issue, I will have to take it to the shop and hope I can fix it off warranty (I bought it second hand)

Dan
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
Thanks Dan for your reply.

I assume that your S4 shows the same behaviour as my one and the phone is still working fine.

The sensorhubtest failed and your light sensor for automatic adjusting and the sensor for turning the display are not working.

What is really strange that I went to a vodafone shop in Hamburg and ask them if there is any other one having problems with the S4.

You know the answer? They where wondering and telling me that this is wierd and they heard the first time of such an issue from me.

I showed them the device and showed them how I test the sensors. *#0*# funny they didn't know this combo :)

I hope that you succeed and share your knowledge,

with best regards.

___

DK
[Galaxy S 4 Q&A, Help & Troubleshooting] MadR4sta:
similar but sensors pass

Same problem but all my sensors show pass via *#0*# sensor checks. Tried nordic i9505 I9505XXUFNB9_I9505NEEFNB2_I9505XXUFNB9_HOME.tar 4.4.2, then SIngapore I9505XXUFNBE_I9505OLBFNB3_I9505XXUFNBE_HOME.tar 4.4.2 all the fken same problem. Screen rotation all fine when I flash firmware, root, then flash CWM touch - everything good. Screen rotate works until the first reboot after all of this which might even be a day or 2 later. As soon as reboot phone, screen rotation dies and it is a huge pain in the arse. Sensors continue to say pass via *#0*#. Every few days i have to re-flash firmware, re-root, then re-CWM touch, no need to factory reset just those 3 steps. Has anyone got any solutions for this yet??

:crying::crying::crying::crying::crying::confused::confused::confused::mad::mad::mad::mad::eek::eek::eek::eek:
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
Today I phoned with Samsung Germany Support and ask them if they know anything about this issue.

Currently they have not an open ticket regarding this issue.

What happens so far?

I updated yesterday to Android 4.4.2 (Vodafone)

Still the same error, thats why I called today Samsung.

I prepared an email with hopefully all details, also including this thread.

At the phone the support member checked his S4 and his phone passed the Sensorhub Selftest,

but there is one nice detail:

His phone: MCU Firm Version : AT0113122000 | Bin Firm Version : AT0113122000

My phone: MCU Firm Version : AT0113122000 | Bin Firm Version : AT0199999

So a working phone has the same version in both places.

Can anybody confirm this?

Another detail to mention:

Android 4.2.1 = MCU working

Android 4.2.2 = MCU working

Android 4.3.x = MCU broken

Android 4.4.2 = MCU broken

This needs also to be confirmed, can anybody?

With best regards

DK
[Galaxy S 4 Q&A, Help & Troubleshooting] shadowsoulxp:
Tried

I have tried everything that I said I would and nothing worked. And I couldn't even get it looked at by Samsung because I didn't have the recipt for it as I bought it second hand.
[Galaxy S 4 Q&A, Help & Troubleshooting] AlexianuS:
Problem

I have this problem for a long time, and I tried everything, and nothing really helped. I`m pretty sure its system related. Moment when I updated to 4.3 everything started to go to hell. On 4.3 I almost never had sensors working, but situation is a little better on kit kat. Why I think its software? Because right now I have I9505XXUFNB8_I9505VFGFNB3_I9505XXUFNB8_HOME.tar.md5 rom, and everyhing works fine until first night. Till I go to sleep sensors works, and when I woke up - nothing. I reflash firmware and again everything is just fine, until next morning ... ??? I dont have a clue whats happening in a middle of night and why this crap stop working??? Maybe in a long standby something stops ... So, if its hardware related how its possible to work every time I reflash it, and works like a charm for a all day, till again next morning? I`m really looking forward to see fix for this, because its very annoying ...
[Galaxy S 4 Q&A, Help & Troubleshooting] labellee25:
MCU firmware broken

Hi, I have an S4 that I got used off of eBay to use on bell mobility and when I got it , it was on 4.2. when I connected the phone, It updated to 4.3 and then to 4.4.2 and now I have the same problem with the SensorHub stuck at AT0199999 . I called Samsung and even thought the phone was used at the time of purchase, the phone is still under warranty and they shipped me a UPS shipping slip and instructions to ship it back to them. This is a firmware related and thought very rare , Samsung knows about it.

Now I`m out of a phone for a couple of days/weeks but at least it should come back fixed. :p
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
Well, that is what Samsung-Germany offers to me.

Meanwhile I checked at least 20 different SGS4 with current firmware.

What I can say that if the sensors are broken and the phone is working, the firmware is different and not equal in both name fields.

A working phone shows:

MCU Firm Version : AT0113122000 | Bin Firm Version : AT0113122000

and PASS in "SensorHub Test"

With broken sensors the phone shows:

MCU Firm Version : AT0113122000 | Bin Firm Version : AT0199999

and FAIL in "SensorHub Test"

I found over the last weeks 6 owners with the same problem, 2 of them were not aware of the problem, because they use their phone only to answers calls, write via WhatsApp with some buddys and nothing more.

Thank you labellee25 for your posting and confirming my thoughts.

With best regards

DK

---------- Post added at 02:01 AM ---------- Previous post was at 01:18 AM ----------

SOLUTION

- maybe?

I got it!

My SGS4 is working now as it should. Taadaa! :D

What did I do?

I did what almost all tried, but maybe the little difference was that I deleted the /cache first, before I wiped the /data partition.

My SGS4 was already running now for a while on Android 4.4.2. don't know if it makes a difference.

1. Entering the "recovery mode" by pressing volume-up and power-on button.

2. FIRST I deleted the /cache

3. and now I wiped /data with the factory reset setting.

4. When finished reboot and wait.

5. All sensors are working now - SensorHub Test now shows PASS and the MCU firmware is shown as described.

MCU Firm Version : AT0113122000 | Bin Firm Version : AT0113122000

I don't know if deleting the /cache partition makes the difference, but I think it is worth a try.

This was they eight or nine recovery run I tried, but now my SGS4 works like a charm.

Please try it and if it works also for your SGS4, be so kind and confirm it here.

Thank you for reading and trying.

DK

*sorry*

Solution did not work, because after some hours the MCU failed again :(

Double check with "SensorHub Selftest" show now FAIL again.
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
confirm this behaviour - exactly the same here

Hi,

thank you for your post.

It is exactly the same here.

I thought I found a solution, but after one day the MCU fail again :(

So hell yeah, there is still no permanent working solution.

___

DK
[Galaxy S 4 Q&A, Help & Troubleshooting] L_o_k_i:
Hi,

I, like every one else here, have a problem with the sensors of my S4 (SensorHub selftest FAIL)... The problem started with the previous version of android 6 months ago (actually I'm on 4.4.2). Samsung repaired it and everything was OK until I upgraded to kitkat 2 weeks ago.

MCU Firm Version: AT0113122000

Bin Firm Version: AT0113122000

When the problem happens, I need to reboot my phone to get the sensors back. But today, after seeing lexab65's post, I tried the 'SensorHub FW Update' (*#2663#) even though SensorHub MCU FW version and SensorHub BIN FW Version are the same. After that the sensors start working again (no need to reboot like I did before) and I have PASS on SensorHub selftest. I don't know how long it will be OK but I will contact Samsung to get it repaired... again.
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
Hi L_o_k_i and thanks for your posting.

Please can you double-check the MCU Firm Version and Bin Firm Version?

As far as I know in case of PASS the result will look like:

MCU Firm Version : AT0113122000 | Bin Firm Version : AT0113122000

and in case of FAIL it will look like:

MCU Firm Version : AT0113122000 | Bin Firm Version : AT0199999

Please execute the "SensorHub Selftest" twice.

First try after sensors stopped working it shows FAIL with identical Firmware but on second shot the firmware was different.

Also it would be great if anyone who experience the same error, can post the Android versions screen *#1234#

"Samsung Germany" wrote me that they will check these information, if provided.

Thanks for trying and responding here.

___

DK
[Galaxy S 4 Q&A, Help & Troubleshooting] L_o_k_i:
[MENTION=5710636]DataKill75[/MENTION]

OK. I'll wait until my sensors stop to work then I will post what you asked.
[Galaxy S 4 Q&A, Help & Troubleshooting] L_o_k_i:
[MENTION=5710636]DataKill75[/MENTION]

Today, the screen took several seconds to turn on after I press the ON/OFF button. Finally when the screen turned on, the phone hot rebooted... After that all my sensors failed. So I tried SensorHub Selftest. Here are the results:

SensorHub Selftest: FAIL each time

- first try: MCU: AT0113122000 / Bin: AT0113122000

- second try: MCU: AT0113122000 / Bin: AT0113122000

- third try and beyond: same thing

android version:

AP: I9505XXUFNC4

CP: I9505XXUFNC4

CSC: I9505OXXFNC3
[Galaxy S 4 Q&A, Help & Troubleshooting] DataKill75:
That is weird strange, because all SGS4 i got my Hands on and have "SensorHub SelfTest" done with FAIL showing different versions.

Can you tell us how long it takes from working sensors to fail again?

My second try was something short about 24 hours after doing factory reset

and running MCU "SensorHub SelfTest" with PASS, until FAIL again.

Maybe you can add your screenshot? I mentioned this topic in my email [MENTION=381438]samsung[/MENTION] and hope that they will read this entire topic.

Thx in advance

___

DK
[Galaxy S 4 Q&A, Help & Troubleshooting] L_o_k_i:
It took 3 days for the sensors to fail. I just reboot my phone. Let see how long it'll take this time.
[Galaxy S 4 Q&A, Help & Troubleshooting] Hellreject:
The rotation on my SGS4 also broke after updating to 4.4.2. The weird part is that the sensors aren't actually broken, because when I open the camera app, the buttons rotate when I flip from landscape to portrait and vice versa. So the sensors are working, they just won't work in any other applications. I've tried pretty much every solution I've come across now, from updating the SensorHub FW to pulling the battery, recovering to stock and what have you. After reading through the posts here, it seems like contacting Samsung would be my nest logical step.

Samsung Galaxy S4 GT-I9505

I9505XXUFNB8

SensorHub FW AT0113122000
[Galaxy S 4 Q&A, Help & Troubleshooting] L_o_k_i:
[MENTION=5710636]DataKill75[/MENTION]

Hi,

It's been 10 days today without my sensors failing. I just had a hot reboot minutes ago after running Quickpic. If I remember correctly, when my problems started it took less than 24 hours to fail again after a reset. Now I don't know what to think...
[Galaxy S 4 Q&A, Help & Troubleshooting] remy1004:
After 2 months working again

Hi crew, after two months my mobile was to be fixed by a technician (friend of a friend), but he can't fixed, he return my phone still failing (last week).

In this week I'm give up,And I play my last card, I upgrade from 4.3 to 4.4.2 thinking on this upgrade could update the sensor firmware, after the upgrade... still failing, and really give up.

Yesterday I was arrived to cancun beach to my family vacations, and today I played a video then i go to shower, and the magic come to me, hehe.

I really think that was the heat or the steam, (I really don't know but it's working), and I don't wanna pass the opportunity to post this because i was so tired of this error!!!!

I attach all the pics.

I really think that was not the firmware update of the sensor hub, because I update the firmware only when it's working and are the same version that I was have when it was not working, now I really think that it was a hardware problem ( not software what was I think), ( sorry for my horrible English but I'm happy for this and almost drunk he).

Regards.
[Galaxy S 4 Q&A, Help & Troubleshooting] the0bserver:
Hi everybody,

Same deal here... On an otherwise perfect S4, the sensors either work intermittently, or not at all. In the case of my gyroscope, it seems to work in reverse - Screen rotation is in reverse when I set auto rotate to true. Strangely, the SensorHub test passes (AT0113122000/AT0113122000) every time, yet when I check the sensors in the same testing menu, all fail. I have tried all sorts of things to fix this; the phone came with the first release of 4.4.2, I upgraded to the latest 4.4.2 which made no difference. I installed the i9505g firmware (which I tripped knox for, no matter, it was 2nd hand anyway and I have no receipt), which caused absolutely everything to stop working. Reflashed back to 4.2.2. official (PDA: I9505XXUGNG8 CSC: I9505YBTGNG8 Modem: I9505XXUGNG8) and the problem is ever persistent. Really pissed that I can't fix this, as the handset is in otherwise pristine condition; not a mark on it.

If anybody ever solves this problem, I'd definitely throw either some beer or some money their way. Its terrible how Samsung lets this happen, this is the second phone in a row I have had from them with such issues (i just sold a Note 3 which clearly had reception issues, but Samsung said they 'could not find any technical problem with the handset'). So much for bloody quality control... Enough to put me off Samsung for life!
[Galaxy S 4 Q&A, Help & Troubleshooting] mak_417:
Fixed the sensors after failiure .......

I have a note 3 N9005 which suddenly stopped working ( the sensors) .

I fixed mine and its working for 14 days now by resetting the phone from the original TouchWiz recovery after flashing the latest firmware by odin but you must remove the sim card and the sd card also before flashing or resetting .

As it happened with me ..

Sd & sim cards inserted + 8times reset +flash firmware + reset = Failure

Remove sd &sim cards + reset +flash + reset = success

I hope this helps and good luck for every one
[Galaxy S 4 Q&A, Help & Troubleshooting] imation_nz:
Hey I just bought one of these and I to have no rotation or gyro. Have anyone worked the problem out?
[Galaxy S 4 Q&A, Help & Troubleshooting] canaris1780:
Hi, I eventually sold it with the defect and told the guy that bought it about the problem. Sorry mate. If you have a valid warranty use it.
[Galaxy S 4 Q&A, Help & Troubleshooting] Shrewdy:
Hi,

Even i am facing this Dead Sensor problem.

The only nearest solution i have found is to dial *#2663#.... There we get an option to update the Sensorhub Firmware...

Once the firmware is updated successfully, sensors stay functioning normally... But only for a limited period... After certain unknown amount of time Sensors are dead again and i just repeat the above step.

I have taken logcat reports from my device, but i an still in the process of analysing those... I don't know if i well be able to find any thing fruitful...

But this behaviour makes me believe that it's not a hardware issue... Fingers crossed...
[Galaxy S 4 Q&A, Help & Troubleshooting] lawong:
yeah same as my phone , sensor all fails but after update in *#2663# some sensor working again , except accelerometer and magnetic that only working in some temperature.

this is so strange , if its hardware failure then why the sensor sometmis working in some condition.
[Galaxy S 4 Q&A, Help & Troubleshooting] myshu:
Same problem here. It either does not work or the image is 180 degrees flipped.

I booted into safe mode and *#2663# worked with update FW version for MCU and sensorhub.

The touch key fw would not let me since i had to change the usb charging port circuit board and it returns different fw versions but still works.

Even though the fw updated the sensorhub self test is still failing and problem not resolved.

In *#2663# i also see that Config TSP FW Version turns up SGH-i337_SY_0608 , i own a i9505 S4 LTE , WTF ?

SensorTester app reads the correct data and sees pitch roll flip well :) It works well on AOSP rotation sensors. The samsung sensors fail.

WY U NO WORK !
[Galaxy S 4 Q&A, Help & Troubleshooting] myshu:
Seems the sensor hub is glitchy.

Every few days the sensors (except light sensor) start functioning untill i restart the phone. Then they get 0 reading data again.

They get to work for days with no problem so that tells me its part sw part hw problem.

Contacted samsung and they asked me to send the phone to theyre service but the warranty is out and a new motherboard costs as much as the resale value of the phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] MauriceFdo:
Hi. My sensor stoped working. Light, proximity and themperature sensors does not work, gyroscope is inverted. I have tried updating sensor hub but does not work. Please help. Should I buy a new main board?
[Galaxy S 4 Q&A, Help & Troubleshooting] MauriceFdo:
Nobody? :crying:
[Galaxy S 4 Q&A, Help & Troubleshooting] Merkor:
Still nothing new about this problem?
[Galaxy S 4 Q&A, Help & Troubleshooting] bossko:
have same problem. did anyone solve this?
[Galaxy S 4 Q&A, Help & Troubleshooting] perlito2:
any fix the problem whit the sensor? ... i have s4 m919 t-mobile and stock rom 4.4.4 M919UVUFOK3 sensor not work... but in cyanogenMod 12.1 android 5.1.1 work fine all... It is very strange not? :/