[Moto X General] anotherdroid:
this is gonna be long, but here is my latest transcript. there is something absolutely fishy going on here.

TL;DR - ordered 8/23, 11:25am (very early order). Received "we're building it" on 8/24, 2pm. Never received shipping. Shipping date was set to 9/3. Surely nothing showed up today. Still have no FedEx email or shipping email. So my chat transcript below describes the problem is with FedEx. Ive highlighted the cute parts. My phone has been set as "ready to release" since 9am this morning. FedEx refuses to show up at Motorola to pick up the phone. Motorola refuses the full story...

Donalyn: Hi, my name is Donalyn. How may I help you?

￼ anotherdroid: Hey Donalyn!

￼ anotherdroid: how are you today?

￼ Donalyn: I'm good.

￼ Donalyn: Thank you for asking.

￼ Donalyn: How about you?

￼ anotherdroid: oh, just fine, just fine

￼ anotherdroid: can you help me?

￼ anotherdroid: any chance you could dig up a tracking number for this order?

￼ anotherdroid: 00138657

￼ Donalyn: No worries, I will do my best to help you with your concern.

￼ anotherdroid: still says it was to be shipped today

￼ anotherdroid: arrive today, or so the web page says

￼ Donalyn: Let me check.

￼ Donalyn: This is for a Moto X?

￼ anotherdroid: indeed

￼ anotherdroid: ordered 8/23

￼ anotherdroid: 11:25am

￼ Donalyn: It shows here that it's ready for release.

￼ Donalyn: Our current turn around time is 7 business days.

￼ anotherdroid: i know but

￼ anotherdroid: this was the answer 4 days ago

￼ anotherdroid: last week

￼ anotherdroid: that it was ready for release

￼ anotherdroid: i have 2 personal friends who ordered late last week and both have gotten them

￼ anotherdroid: aside from hundreds on the internets that have ordered well later than myself and they have long arrived

￼ anotherdroid: i'm just unsure that if it's ready for release, how could it arrive tomorrow?

￼ Donalyn: Tomorrow is the 7th business day since Monday is a Holiday.

￼ anotherdroid: i agree

￼ anotherdroid: my order date on my receipt/history says 9/3. so, i absolutely understand that 9/4 is the new date

￼ anotherdroid: that's ok

￼ anotherdroid: but, if it hasn't left the factory, surely it cannot arrive tomorrow

￼ anotherdroid: can you explain what it means that it is ready for release?

￼ Donalyn: The current timeframe for delivery of phones ordered in Motomaker is 7 business days; however, this may be extended based on the selections made within Motomaker.

￼ anotherdroid: that's fine, no issues there

￼ anotherdroid: but, you said it is ready for release

￼ anotherdroid: can you tell me what that means exactly?

￼ Donalyn: Ready to release means that we are just waiting for Fedex to pick up the package.

￼ Donalyn: Ready to release means that we are just waiting for Fedex to pick up the package.

￼ anotherdroid: ok, so it sounds like the phone is complete and ready to go

￼ anotherdroid: and has been certainly this entire day

￼ anotherdroid: as i was explained on the phone this morning that it was already ready to release

￼ Donalyn: If in case you will not receive it tomorrow, please feel free to contact us back.

￼ anotherdroid: Can I askwhy hasn't FedEx picked it up?

￼ anotherdroid: i don't mean to badger, but it sounds like there is something wrong with this

￼ anotherdroid: that, i'm not being explained what is going on with my order

￼ Donalyn: One moment.

￼ anotherdroid: i ordered the phone, it is certainly in my right to find out what the status is of this phone. if it is promised 7 days, then at this point i should have a shipping notification. certainly this has been the process for many other Moto X customize purchasers

￼ anotherdroid: so, when it's this late on the 3rd and i don't have any confirmation other than "we're waiting for FedEx to pick it up", it just sounds like this isn't the full story

￼ anotherdroid: it has been waiting for FedEx since 9am this morning

￼ Donalyn: We have already notified Fedex about this. So, it's already with their end, anotherdroid.

￼ anotherdroid: to be clear

￼ anotherdroid: my phone has been completed and has been sitting in Ft. Worth waiting for FedEx for exactly 12 hours now. and you can still confirm it will arrive tomorrow?

￼ anotherdroid: i'm absolutely certain FedEx does not make Motorola wait

￼ anotherdroid: i feel like this isn't the full story here

￼ Donalyn: For further assistance, let me transfer you to Motomaker support.

￼ Donalyn: One moment, please.

￼ Donalyn has disconnected.

￼ Eduard: Hi, my name is Eduard. How may I help you?

￼ anotherdroid: Hi Eduard!

￼ Eduard: Hi, How may I help you?

￼ anotherdroid: listen, i'm just trying to find out how my phone has not shipped. I know it has been set as ready to release for some time now. I am without a shipping ticket. My order is: 00138657

￼ anotherdroid: you can see the transcript

￼ anotherdroid: i'm just trying to find out where this phone is and when i can expect it to arrive

￼ anotherdroid: and here is the conundrum

￼ anotherdroid: and please don't take me the wrong way

￼ anotherdroid: i'm just explaining as i'm thinking

￼ anotherdroid: i am told it will arrive tomorrow

￼ anotherdroid: i have been told the 4th for 5 days now

￼ anotherdroid: that's ok

￼ anotherdroid: i'm cool with that

￼ anotherdroid: but, at this point, late on the 9/3

￼ anotherdroid: without a shipping ticket, there is no way it can arrive tomorrow

￼ anotherdroid: but, again i am told that it will arrive tomorrow

￼ anotherdroid: we both know, there is no fedex same-day shipping

￼ anotherdroid: so, if fedex doens't have it by now (as it has been sitting on a shelf ready to release for some time now), it will not arrive tomorrow

￼ anotherdroid: it's just confusing

￼ anotherdroid: and frustrating is all

￼ anotherdroid: you can't tell me it will still arrive tomorrow when it has been "ready to release" for some time now

￼ anotherdroid: and i just want an honest answer

￼ anotherdroid: and i feel that blaming FedEx at this point is silly

￼ anotherdroid: surely FedEx doesn't mess aorund with standard overnights

￼ anotherdroid: that's what they do. they pick up packages and deliver them

￼ anotherdroid: /rant :)

￼ anotherdroid: any thoughts?

￼ Eduard: We are still waiting for Fedex to pick up the item We are really sorry

￼ anotherdroid: heh, that's a pretty big blame right there

￼ anotherdroid: you sure Motorola wants to stick by this excuse?

￼ anotherdroid: that you have been waiting half a day on FedEx?

￼ anotherdroid: i mean, i'm down with that answer

￼ anotherdroid: but, please stop saying i'll have it tomorrow when you and i both know, unless fedex gets over it's bad attitude towards Motorola... it ain't happnin

￼ anotherdroid: so, shall we now go with Sept 5?

￼ anotherdroid: ok, anyway

￼ anotherdroid: i appreciate your time and Donalyn's time

￼ anotherdroid: i mean to not be rude in anyway

￼ anotherdroid: it just feels weird

￼ Eduard: Thank you for understanding hope it will be shipped within this week

￼ anotherdroid: heh

￼ anotherdroid: woah

￼ anotherdroid: that's the hope now? for it to ship this week?

￼ anotherdroid: why wouldn't you just take hte phone to FedEx?

￼ anotherdroid: haha, why would you wait for FedEx that long?

￼ anotherdroid: this isn't right at all

￼ anotherdroid: this cannot be the honest situation here

￼ anotherdroid: there is no way it's undetermined when FedEx will arrive to make money

￼ anotherdroid: no way, Eduardo

￼ Communication with Eduard has been lost. *Please wait while attempts are made to restore the connection.

￼ You will be requeued in approximately 120 seconds.