[RAZR HD Q&A, Help & Troubleshooting] ceyo14:
im new to the Motorola razr hd. I have an XT925 from Claro PR

I downloaded two of claro firmware images and neither want to flash. I know how to use fastboot and rsdlite is not complicated, it seems to be the phones partition or something along those lines.

the phone itself boots up but im greeted to a screen saying "encryption unsuccessful" and gives an option to reset or factory reset the phone. if you hit it it does nothing.

I tried a hard reset on recovery and it seems like it works but it says afterwards that it cant mount cache/recovery/log or something like it. and upon boot it stays the same.

tried flashing through fastboot and mfastboot. bootloader is locked and it cant be unlocked...

what else can be done. errors say FAILED (remote failure)

Flashing bootloader images ...
So as to use latest flash capabilities

sending 'partition' (32 KB)...
OKAY [ 0.530s]
writing 'partition'...
This may take a few seconds, if a
different partition table is being
flashed since we need to backup
and restore a few partitions
Failed to program partition table
FAILED (remote failure)
finished. total time: 1.373s
sending 'sbl1' (101 KB)...
OKAY [ 0.655s]
writing 'sbl1'...
Failed to erase partition
Failed to flash partition sbl1
FAILED (remote failure)
finished. total time: 1.108s
sending 'sbl2' (127 KB)...
OKAY [ 0.562s]
writing 'sbl2'...
Failed to erase partition
Failed to flash partition sbl2
FAILED (remote failure)
finished. total time: 1.108s
sending 'sbl3' (512 KB)...
OKAY [ 0.718s]
writing 'sbl3'...
Failed to erase partition
Failed to flash partition sbl3
FAILED (remote failure)
finished. total time: 1.388s
sending 'rpm' (140 KB)...
OKAY [ 0.593s]
writing 'rpm'...
Failed to erase partition
Failed to flash partition rpm
FAILED (remote failure)
finished. total time: 1.201s
sending 'tz' (192 KB)...
OKAY [ 0.655s]
writing 'tz'...
Failed to erase partition
Failed to flash partition tz
FAILED (remote failure)
finished. total time: 1.108s
sending 'aboot' (256 KB)...
OKAY [ 0.406s]
writing 'aboot'...
Failed to erase partition
Failed to flash partition aboot
FAILED (remote failure)
finished. total time: 1.076s

Flashing modem SW...

sending 'modem' (30720 KB)...
OKAY [ 6.209s]
writing 'modem'...
Failed to erase partition
Failed to erase partition
Failed to write mmc
FAILED (remote failure)
finished. total time: 6.848s
sending 'fsg' (2852 KB)...
OKAY [ 0.952s]
writing 'fsg'...
Failed to erase partition
Failed to flash partition fsg
FAILED (remote failure)
finished. total time: 1.388s
erasing 'modemst1'...
Failed to erase partition
FAILED (remote failure)
finished. total time: 0.265s
erasing 'modemst2'...
Failed to erase partition
FAILED (remote failure)
finished. total time: 0.374s

Flashing AP Images...

sending 'logo' (1709 KB)...
OKAY [ 0.874s]
writing 'logo'...
Failed to erase partition
Failed to flash partition logo
FAILED (remote failure)
finished. total time: 1.373s
sending 'boot' (10240 KB)...
OKAY [ 1.810s]
writing 'boot'...
Failed to erase partition
Failed to flash partition boot
FAILED (remote failure)
finished. total time: 3.058s
sending 'recovery' (10240 KB)...
OKAY [ 2.200s]
writing 'recovery'...
Failed to erase partition
Failed to flash partition recovery
FAILED (remote failure)
finished. total time: 3.588s
sending 'devtree' (512 KB)...
OKAY [ 0.530s]
writing 'devtree'...
Failed to erase partition
Failed to flash partition devtree
FAILED (remote failure)
finished. total time: 1.217s
sending 'system' (30720 KB)...
OKAY [ 6.178s]
writing 'system'...
Failed to erase partition
FAILED (remote failure)
finished. total time: 8.720s
erasing 'tombstones'...
Failed to erase partition
FAILED (remote failure)
finished. total time: 0.359s
sending 'cdrom' (30720 KB)...
OKAY [ 5.850s]
writing 'cdrom'...
Failed to erase partition
Failed to erase partition
Failed to write mmc
FAILED (remote failure)
finished. total time: 8.424s
erasing 'cache'...
Failed to erase partition
FAILED (remote failure)
finished. total time: 0.062s

Erasing userdata...

erasing 'userdata'...
Failed to erase partition
FAILED (remote failure)
finished. total time: 0.062s

All images flashed. Check logs for errors!

Press any key to continue . . .