[HTC One X+] honura:
Hey guys! Hope this is the correct location for this post.

Ive been with H2O for a few months and with no luck have been able to get anything most then 8kbps down on my HTC One X or One X +

Hoping to see if anyone here can shed some light on this. Here is the conversation I had with the rep earlier today. BTW my upload speeds are right around 2200-3200 kbps.

(12:03:32)SUPPORT:Thank you for contacting H2OWIRELESS please wait for the next Customer Relations Professional.

(12:05:49)SUPPORT:Thank you for contacting customer service, my name is H2OREP WES. How can I help you?

(12:06:19)eddie:407-272-xxxx is my wireless number

(12:06:46)eddie:My speeds are slow and I was suppose to get a call which never happened.

(12:06:51)eddie:I need this fixed.

(12:07:38)SUPPORT:Are you talking about your internet service?

(12:08:11)eddie:Yes

(12:08:32)SUPPORT:I'm sorry for the inconvenience and I will be more than glad to assist you Eddie.

(12:08:36)SUPPORT:May I have the cellphone number?

(12:08:54)eddie:407-272-xxxx

(12:08:58)eddie:sorry about that

(12:09:26)SUPPORT:Thank you.

(12:09:56)SUPPORT:What kind of cellphone do you have?

(12:10:08)eddie:htc One x plus

(12:10:50)SUPPORT:Can you please turn Off the phone and let me know whenever it is Off?

(12:11:43)eddie:Its off sir

(12:12:06)SUPPORT:eek:k, thank you.

(12:12:29)SUPPORT:Turn it back On and try to use it please.

(12:13:02)eddie:They have done this like 10 times already

(12:13:38)SUPPORT:I made a reset.

(12:14:12)eddie:Yes everyone makes the reset

(12:14:24)SUPPORT:Please try to use it

(12:14:26)eddie:Still at 8kbps download

(12:15:54)SUPPORT:What about now?

(12:17:46)eddie:hold on

(12:18:02)eddie:same

(12:18:24)SUPPORT:Please reboot it again that it should be working fine.

(12:18:31)eddie:can we maybe go through Apn settings and see if thats correct?

(12:18:37)eddie:ok

(12:18:45)eddie:restarting

(12:18:59)SUPPORT:If it doesn't work then don't worry I can see my co-worker sent a report yesterday and one of our technicans should call you today.

(12:19:09)SUPPORT:Sure, if you want we can double check them.

(12:19:26)eddie:still restarting

(12:20:34)eddie:Same

(12:21:36)SUPPORT:What do you have on the APN Settings?

(12:22:04)eddie:Name : H2O Wireless

(12:22:15)eddie:APN: att.mvno

(12:22:40)eddie:Proxy: proxy.mvno.rpmobileweb.com

(12:22:47)eddie:port: 80

(12:23:05)eddie: server: 69.209.11.33

(12:23:27)eddie:MMSC: http://mmsc.cingular.com

(12:23:42)eddie:everything else left alone

(12:23:56)SUPPORT:Proxy should be: 66.209.11.33

(12:25:15)eddie: Saved and restarting

(12:25:42)SUPPORT: Ok.

(12:25:46)SUPPORT: Let me know please.

(12:26:35)eddie: same

(12:27:35)SUPPORT: Oh I see, my apologies for it.

(12:27:46)SUPPORT: Please wait for the call from our technician.

(12:27:52)SUPPORT: Is there anything else I can help you with today Eddie?

(12:28:09)eddie: Thats it?

(12:29:33)SUPPORT: Unfortunately I did, everything on my end, so you will need to wait for one of the technicians

(12:29:41)SUPPORT: Is there anything else I can help you with today?

(12:29:55)eddie: No ty

(12:30:37)SUPPORT: Please help us serve you better by filling out the survey option on the right upper corner. Thank you for contacting H2O Wireless, have a nice day.

(12:30:39)Your session has been ended. Thank you.