[Galaxy S 4 Accessories] RealLoki:
What seller did you buy yours from on Amazon?

I bought mine from U-Elec and was fulfilled by Amazon. Bizarrely, when I click on the same bookmarked Amazon link I used to by my adapter it changes the seller at random! So far it’s been a mix of U-Elec, Makefortune and Atlas as the changed seller. All fulfilled by Amazon and the exact same price (annoyingly only £12.38 and I just bought mine at the weekend for £14.45 so price must have just been dropped...). Anyone know why this is as I suspect that it’s all the same product

I did initially try and add a link but won’t let me on here until I have more than 10 posts but if you can confirm this it would be very helpful and make up my decision to keep the adapter and finally open the box! I have also contacted this seller with the link to the comparison pictures of genuine and fake questioning my purchase.

This was the same when I bought my S4 battery kit and contacted the seller to be reassured. I’m starting to think that although there is no doubt that the market is rife with fakes, surely it can’t just be the case that any Samsung products that are not bought directly from Samsung without the hologram sticker can all be fakes! From Ebay maybe but most of the sellers in question from the much research I’ve done for this adapter and my S4 battery kit were trusted electrical companies aside from Amazon. The price is always a bit concerning though as I bought my adapter on Amazon for around £15 (now as cheap as £12.38) but they are sold direct from Samsung for £38!

---------- Post added at 02:06 PM ---------- Previous post was at 01:45 PM ----------

Just got a reply from Amazon...

Hello,

Please allow me to apologise for the difficulties experienced with your order # XXXXXXXXXXXXXXX for the "Samsung Galaxy S4 HDTV Adapter - White" purchased from the third party seller "U-Elec".

Your order #XXXXXXXXXXXXX was sold by a third party seller, U-Elec, and was labelled ‘Fulfilled by Amazon’. Items labelled ‘Fulfilled by Amazon’ are sent to you directly from an Amazon fulfilment centre on behalf of Amazon Marketplace Sellers.

While we investigate the problems you experienced, the item will be unavailable for purchase from this seller and Amazon. However, you may be able to purchase it from a Marketplace Seller on our website.

Please be assured, the type of seller activity outlined in your correspondence isn't tolerated by Amazon. Any issues like those you've described are brought to the attention of the appropriate department within Amazon. This team deals with possible violations of our policies and ensures that appropriate actions are taken against sellers that fail to abide by the terms and conditions of the Participation Agreement. I have asked this department to thoroughly investigate the matter you've raised.

Please know that for account privacy reasons, we can't disclose the outcome of any investigation we may perform.

Since we're unable to replace any items sold by Fulfilled by Amazon Sellers, I've issued a full refund of 14.45 GBP to the payment card used for your order. Refunds usually go through within 2 to 3 business days and we’ll send you confirmation by e-mail when it's complete. Please note, this doesn't include your bank's processing time. You should see this credit on your next payment card statement.

Please return this item to us within 30 days.

To return the item, please visit the following link to get a printable return mailing label and follow the instructions provided:

XXXXXXXXXXXXXXXXXXXX

The page will contain instructions for printing your return authorisation and label, and preparing your package for return.

Please follow the instructions on the label to return the order #XXXXXXXXXXXX to our Returns Department. You'll receive a confirmation e-mail once we've received your return.

I regret that you've found this shopping experience disappointing.

Thank you for bringing this matter to our attention. We hope to see you again soon.

Warmest regards,

Ciara P.

Amazon.co.uk

Your feedback is helping us build Earth's Most Customer-Centric Company.

---- Original message: ----

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01/22/14 21:37:33

Your name:Mr L XXXXXXXXXXXXX

Order No: XXXXXXXXXXXXXXXXXXX

Other info:Possible fake Samsung Product

Selected Order Items:

Samsung Galaxy S4 HDTV Adapter - White

Comments:Hi,

I just received my above order for Samsung Galaxy S4 HDTV Adapter.

As with many phone accessories unfortunately they are heavily targeted by fake versions of themselves.

This Samsung product is rife with fakes, especially on well known and trusted websites as well as Amazon Marketplace. This is well documented on many forums and market place comments.

Having receiving my order from you without yet opening the packaging I have looked into the possibility of buying a fake item with useful sources such as the link below comparing fakes alongside the genuine product.

XXXXXXXXXXXXXforum.xda-developers

The main problem I have is that it is well documented that all genuine Samsung products have a hologram on the box. Yours does not and nor does it look like the genuine product in the comparison article.

Please can you explain these raised points and some proof to rest assure me that your product you have sold me is indeed genuine?

I look forward to your reply.

Kind regards

Thought I'd share this with you.

Sounds like a fake to me know! Think the price drop today might be anything to do with this to sell off stock now Amazon are investigating...