[MDA III, XDA III, PDA2k, 9090 General] swamp2:
I am very unhappy with the latest (1.40) ROM update and this has finally pushed me to this post. I thought I would provide some general thoughts/comments after about 6 months of use. I keep hoping and praying that each ROM release will actually fix some of the devices more serious issues but it never seems to happen. Certain things actually get worse through the updates.

Overall the level of integration and the sheer amount of things our device accomplishes is staggering. However, the reliability and robustness is terrible, about as good as an "alpha" release, but certainly not a production device. You may argue that I should be happy with what I have and I guess I am because I keep carrying my PDA2K. I love not having to carry so many devices but almost always feel like I have the worst of each. My "relationship" with my device is absolutely love/hate.

As background I use my device as a phone, camera, video camera, mp3 player, movie watching, internet, e-mail, gps/navigation, games, Metro subway maps, weather, pdf reading and of course all the std. windows goodies like Excel, Calendar, Contacts, etc. However, the device performs most all of these functions poorly. As a small bit of background I am not a programmer nor hardcore techie but do consider myself a power user and am comfortable with registry editing, ROM upgrading and most features/functions of all of the standard software. I do also install a fair amount of 3rd party applications. I do not see how you can get by without doing this. I use the device for work as a sales professional and also for personal use.

The phone is much less robust and reliable than almost all cell phones I have previously owned, just buggy in general, often not functioning despite a good signal and often will not connect nor hang up properly. The camera is plain terrible, nowhere even close to a decent 1MP camera, good only for a small caller ID photo taken in perfect lighting conditions. Networking in general is almost unusable: Bluetooth during navigation always disconnects when a call comes in, WiFi will almost never start with out a soft reset, and sometimes the same with GPRS. General system stability/robustness: terrible! With a device such as this it should not be possible to have spontaneous hard resets where you loose ALL data. I have them fairly often (without Sprite, I would truly throw my device away). I have also had spontaneous loss of SD card data. MS Voice Command is fantastic, except the first use of every day always requires the name to be repeated twice. The built in e-mail software is really poor, the invisible items that show up in various mail folders which require a complete cleaning out of all mailboxes to fix is beyond annoying. The long 20 second or so delay when opening the Calendar to show days with appointments really causes me delays at the most inopportune times. I suppose I could go on and on but I will wrap up this summary/gripe session

Again, the level of raw capability, variety of useful programs and integration is truly amazing. The speed when operating well is fine. However I am often nearly crippled by hard resets, poor phone, WiFi, GPRS and Bluetooth, usability and robustness and the need for soft resets. I guess this is the price one pays for being on the cutting edge, but again I can not help but feel this device is nowhere close to the reliability and performance any reasonable user would expect. From spending a lot of time on this board and other similar ones I expect to hear some quite similar echoes of my thoughts.

I do eagerly look forward to some similar comments (or different), fixes, general experiences or suggestions from the community.