[Nexus 4 Q&A, Help & Troubleshooting] Jessesmith888:
Yes this is the first email :

Thank you for contacting The Google Play Support Team.

It sounds like you're having general connectivity issues. It's frustrating for us when users have problems with connectivity, because there is only so much we can do before you need to contact your service provider. However, I'd like you to try the following troubleshooting steps to resolve this quickly:

- Reboot your device

- Confirm that the app Google Authenticator is up to date - visit Google Play, then tap My Apps to see if you have an update available

- Sign in and out of Google Talk, or Google+ Hangouts (your device should have one of these) to restore connection to our servers:

1. Go to your device’s app launcher, and press the either Google Talk or Google+ Hangouts app

2. If you’re already signed in, you can press Menu, and then touch Sign out

3. Launch either app again to sign in (if you are unable to sign in, please let me know)

- Clear the cache of the Google Play Store app (Settings > Applications > Manage applications > All > Play Store > Clear cache)

- If you're using WiFi, ensure firewalls are not blocking access to ports required for Google Play (TCP and UDP 5228)

- Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected

If none of these steps resolve the issue, please let me know, and I will continue to investigate the problem - any other detail you can provide about the issue and how/when it occurs will be extremely helpful.*

I expect the steps above will solve the issue, and I'd like to let you know to expect a short anonymous survey about your support experience in the next few days; we keep trying to find ways to improve our customer support, and your feedback will definitely help.

Regards,

Zachary

The Google Play Support Team

Sent from my Nexus 4

---------- Post added at 04:04 AM ---------- Previous post was at 04:01 AM ----------

Second email he said to remove then add my Google account. And now this:

Hello Jesse,

Thank you for contacting The Google Play Support Team*and for providing details about the issue you’re having on Google Play. Based on the information you sent along, it appears you’re experiencing issue #10230007 from our known issues page, which happens when you update or download applications.

At this time, there are no workarounds available to resolve the issue, but I wanted to let you know that we’re aware of the problem. Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:

http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135

If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screen shots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.

Regards,

Zachary

Sent from my Nexus 4