yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] lordlad:
A quick fix for all...

Im from singapore, using n4, n7 and n10.. Using wifi and 3g and all doesnt work......this is same for my 2 google account

What i did was i connect to a us vpn using tunnelbear....and for some reason, this works (for me anyway).....

You guys try this for now?
[Nexus 4 Q&A, Help & Troubleshooting] IamIrene:
how to use it ?

I am from Malaysia ..
[Nexus 4 Q&A, Help & Troubleshooting] StellMonkey:
instagram updated too... strange :confused::confused:
[Nexus 4 Q&A, Help & Troubleshooting] leekslk:
hmmmm, this is odd. It started working again after I disconnected turned WiFi off, then on again.

Wouldn't download on cellular before either.

WEIRD
[Nexus 4 Q&A, Help & Troubleshooting] davinnwilliam:
Hi guys, i had the same problem as well. But now i have fixed it, idk whether it'll work for you.

Go to settings-apps-Google play store,then force stop and uninstall updates,clear cache and data as well.

When you open the play store, it will directly re-update the playstore to 4.3.10 then try to install your ig update. If still not working retry the steps again. Goodluck!
[Nexus 4 Q&A, Help & Troubleshooting] bland.life:
Same 497 error on both my SGS2 and N7 for the Chrome Beta update.

Tried removing and re-adding my Google Account.

Tried updating via wi-fi and mobile data.

Not working.

Updates for other apps have been downloading ok.

Just updated Kii Keyboard and OfficeSuite.

Edit:

Oops, just saw that this is in the N4 forums.
[Nexus 4 Q&A, Help & Troubleshooting] StellMonkey:
I tried do the same thing... it didn't worked but now it seems to be everything OK :confused::confused::confused::confused: BTW i removed Google accounts too...
[Nexus 4 Q&A, Help & Troubleshooting] walkinboss:
This worked for me on my Nexus 7 (2013) from the US. Previously I had tried clearing cash, re-syncing my account and changing the DNS on my router.
[Nexus 4 Q&A, Help & Troubleshooting] kenkiller:
Instagram finally updated after I went to recovery and cleared cache/dalvik cache.

Maybe they fixed it in the time I did the reboot. :D
[Nexus 4 Q&A, Help & Troubleshooting] lordlad:
Tunnelbear is an u can download from play store...though its the chicken and the egg problem since u cant download from pay store in the first place...

U may try to search for other free vpn service and try...
[Nexus 4 Q&A, Help & Troubleshooting] davinnwilliam:
yeah, it happened to me. So i thought everybody had the same issue, and i didn't do anything more. After about 5 mins, i try to update ig and everything works fine.
[Nexus 4 Q&A, Help & Troubleshooting] bland.life:
Just updated to the latest CM nightly (via CyanDelta from an older CM nightly) and the Chrome Beta update works!

Maybe you guys can try restarting the device?

And perhaps clearing the dalvik cache via recovery?

Singaporean here too.

No tunneling needed.
[Nexus 4 Q&A, Help & Troubleshooting] luma:
I did a full factory wipe, followed by formatting all partitions including system, reloading from factory image, and it still wouldn't work right. The only thing that got the problem apps installed was to connect my N7 to my cell phone's tether connection, at which point everything immediately worked as it should. The only variable here being Comcast vs Sprint.
[Nexus 4 Q&A, Help & Troubleshooting] davinnwilliam:
have you tried uninstalling your play store?
[Nexus 4 Q&A, Help & Troubleshooting] StellMonkey:
idk what really happened... Maybe an error from the Google's servers?
[Nexus 4 Q&A, Help & Troubleshooting] luma:
It's the new n7 so Play Store is cooked into the factory image. I did more than a factory reset, I literally formatted the system volume and laid down a fresh copy of the OS. I'm pretty sure this isn't something I've installed, as I simply haven't had a chance to install anything yet. This is bone stock with no root and no applications installed. As soon as I log into play store, it wants to update the version of chrome built into the factory image, and immediately fails to do so. As soon as I connect to Sprint or setup a connection to my work's VPN, everything starts working immediately. This bears all the hallmarks of a CDN problem on Google's end.
[Nexus 4 Q&A, Help & Troubleshooting] Evilv2:
I Agree. This is across too many devices, JB versions, and ROMS to be a specific issue on the devices IMO.
[Nexus 4 Q&A, Help & Troubleshooting] davinnwilliam:
try force stop?
[Nexus 4 Q&A, Help & Troubleshooting] luma:
I've forced stopped the Play store, I've cleared it's cache and data, and I've wiped the phone a good half dozen times trying to figure this out. When I switch to a different ISP, everything works immediately. When I disconnect and go back on my home WiFi, roughly a quarter of the apps fail to update.
[Nexus 4 Q&A, Help & Troubleshooting] StellMonkey:
This problem is very very weird...
[Nexus 4 Q&A, Help & Troubleshooting] adam73647:
No.

I am on mediacom and ATT. Getting this through ATT as well as wifi.

edit: mx player updated through my work place WIFI. Also uses Mediacom, but different DNS then home. Vine still comes up as invalid though. SMH google. SMH.
[Nexus 4 Q&A, Help & Troubleshooting] hardmx1:
UPDATE!!

From India here, i did the whole clear data thing for the play store seems that there was a update waiting which some devices couldnt update and had problems just do the clear data method and you'll be good to go
[Nexus 4 Q&A, Help & Troubleshooting] StellMonkey:
only clear data? wow so simple xD i was almost trashing the phone to get rid of that problem :p
[Nexus 4 Q&A, Help & Troubleshooting] AtomicPlayboy:
Galaxy Note 2 here. None of the above solutions worked. I can't update Dropbox, Samsung Link or Kies air, and I can't seem to install anything else.
[Nexus 4 Q&A, Help & Troubleshooting] yaggermr:
Did you try hideman VPN that works for myself?
[Nexus 4 Q&A, Help & Troubleshooting] godvstheking:
This worked. I was unable to install Instagram and this worked! I don't understand why mind you but for me it did work! Hope this issue gets resolved quickly!
[Nexus 4 Q&A, Help & Troubleshooting] nekkidtruth:
Just wanted to chime in here that I'm having the same issues on WiFi over Rogers ISP and a Nexus 4. My S3 seems to be ok. I'm SO GLAD to see others are having this issue because I JUST got this Nexus 4 and thought there was something wrong with it after trying all of the suggestions. Haven't tried the change DNS or use a VPN yet, will do that tonight.

I have to say I agree that this is an issue on Google's end and most likely has to do with the new ADM system.
[Nexus 4 Q&A, Help & Troubleshooting] vivitar83:
I'm only getting the errors while on mobile data on my Nexus 4. Connecting to my home WIFI network resolves it. This is happening on AT&T AND T-mobile for me. I downloaded the factory images last night and pushed them back to my phone through fastboot and haven't restored any of my data backed up via Helium yet. Yesterday I was getting it on my AT&T Postpaid service contract SIM. Today I am getting it on my T-mobile $30 a month SIM.

For me it seems to only be when updating apps, I don't believe I have had a problem when installing new apps, though I just turned my T-mobile SIM on today so I haven't done much of anything besides stream music and try to update the Google Play Books app through T-mobile's data network.

Another interesting point is that when I connected through a VPN yesterday (the hideman VPN app if anyone is curious) on AT&T I was able to update apps no problem (other than insanely slow speeds of course).

Hope this is useful for someone, for now I'm hoping it's just a hickup with 4.3 as I didn;t have this problem before the update pushed.

100% stock rom right now with an unlocked bootloader. I had been rooted before the 4.3 push and didn't both re-rooting yet and had the issue both ways.
[Nexus 4 Q&A, Help & Troubleshooting] thetechaddict10:
Throwing my two cents of experience with this issue in here:

I have been experiencing Error 497 intermittently across both my Galaxy S3 i535 as well as my Nexus 7 (2013). On my phone's Verizon 4G LTE as well as the hotspot I can create with it, downloads go through flawlessly. On my home Wi-Fi (Comcast is ISP) however, some downloads go through, and others do not work at all. Today, Instagram felt like updating on both devices, but Facebook refused on both. Google Play Books updated on my phone, but refused to do so on my Nexus 7.

Last night I had trouble with updating apps as well, so I uninstalled Google Play Store to the factory version on my Nexus 7. Problem persisted on what I believe was Version 4.2.9 (I am back on 4.3.10 today). As mentioned earlier, connecting to 4G LTE hotspot from Galaxy S3 fixed the issue.

So confused. Befuddled. Perplexed.
[Nexus 4 Q&A, Help & Troubleshooting] PharmNerd:
Add me to the list of people having this problem.

Having problems updating apps both at home (Comcast in Michigan), and also on the Wifi at work.

I did the setup for Android Device Manager yesterday. Wonder if that's related?

PS... I'm on an AT&T Galaxy S4, running stock unrooted firmware.
[Nexus 4 Q&A, Help & Troubleshooting] gadzooks64:
I too was having this issue on my N7.1 and N7.2 tablets.

I don't recall if my phone was giving me the problem but I did notice that the Google Books updated just fine on it and the tablets wouldn't update that app.

I fired up FoxFi and connected tablets to phone's network and both updated fine.

I don't know if there would have been a problem downloading any other apps because I didn't try that before I uninstalled the latest Play update and wiped the cache. I'm pretty sure I had sideloaded the latest market update on the N7.1 but not the N7.2.

I uninstalled the Play updates and wiped out the cache on both tablets.

Neither one has updated Play to 4.3.10 yet but I seem to be able to download apps on both now.

All my devices have the Android Device Manager activated.

Hope they figure out wtf is going on and get it fixed ASAP.
[Nexus 4 Q&A, Help & Troubleshooting] r3dlink13:
Possible Solution?

Was having this problem all day today, trying to download larger apps updates (Cut the Rope and Facebook). Managed to download CtR over 3G but the facebook update was expected to take 3 days on my slow Sprint connection. I started thinking about what could be new since this issue started and remembered that the Android Device Manager was recently pushed.

After re-enabling WiFi and enabling Android Device Manager as a Device Admin (Settings > Security > Device Administrators) I attempted the download again, this time without error.

I know correlation does not imply causation, but maybe, if this helps others, it's a step in the right direction?
[Nexus 4 Q&A, Help & Troubleshooting] poo706:
No dice for me. I was able to update 2 apps without problems. Then I tried to install a new app and have gotten 497 despite all of the suggestions in this thread.

[poo]
[Nexus 4 Q&A, Help & Troubleshooting] yeahyeahright:
Woke up this morning and the apps updated accordingly.

Nothing to worry guys, seemed to be a Google problem perhaps with their servers, seems fine now.
[Nexus 4 Q&A, Help & Troubleshooting] Floridadomer:
Not sure if this is of any help but I am on CenturyLink DSL in Tallahassee, Florida. While downloading apps to my new Nexus 7, at least a third gave me the Error 497. I then turned on the hotspot on my Verizon GS4 and connected the Tablet. ALL of the apps that errored downloaded without any issues.
[Nexus 4 Q&A, Help & Troubleshooting] r3dlink13:
Oh well. Couldn't have hurt to put it out there.
[Nexus 4 Q&A, Help & Troubleshooting] elbagel:
Was able to update and install all apps I had problems with today, so I reckon the issue might've been fixed. Nexus 7, Stock JB 4.3, Australia.
[Nexus 4 Q&A, Help & Troubleshooting] Markdek:
I was still having problems installing a few apps today (Invalid.... or the error codes).

I used a vpn (tunnelbear), and the updates installed. What a queer problem with the Google Play Store?........and right in the middle of trouble shooting another problem on my Nexus 7 2013.......the infamous gps problem.

Sheesh......I'm exhausted.
[Nexus 4 Q&A, Help & Troubleshooting] klitzkrieg:
I cleared updates, data, GC etc. Still on 4.2.9 and unable to update or install... Unless I do it from play.Google.com in Chrome.
[Nexus 4 Q&A, Help & Troubleshooting] Jessesmith888:
Same problem here

Sent from my Nexus 4
[Nexus 4 Q&A, Help & Troubleshooting] josh2021:
I'm having the same problem with books and instagram. Has anyone contacted Google Play?
[Nexus 4 Q&A, Help & Troubleshooting] WaKaJo:
I had the same issue when downloading on WiFi, switching to 4G fixed it for me
[Nexus 4 Q&A, Help & Troubleshooting] brittonx:
Some progress

I signed in to Google+ app on the tablet (Iconia Tab A500) then some additional updates installed but not all.
[Nexus 4 Q&A, Help & Troubleshooting] ch0ptl1ver:
I am having this same software downloading issue as of today. Also, for the past 3 days I have been communicating with Google to try to resolve a separate issue involving a dead accelerometer in my brand new nexus 7 (2013).
[Nexus 4 Q&A, Help & Troubleshooting] og1502:
Comcast and Google Books

Google Books and Comcast seem to be the common denominators.
[Nexus 4 Q&A, Help & Troubleshooting] PainfulLover:
Getting Error 497 on nexus 7 2013.

Workaround

: Orbot - tor app for android :good:
[Nexus 4 Q&A, Help & Troubleshooting] akshay1008896rana:
Finally Issue Solved but don't know till when

I tried cleaning cache / Data but nthg helped but

Ultimately i removed my google account and Added it back.

After Removing and Adding back i was able to Update and Download apps from play store.

But still i dont thing so this is permanent solution bcoz after Removing and Adding my Play Store version got changed.

From 4.3.10 it got downgraded to 4.1.10.

But at-least i'm able to Download and Update apps now.

Lets Hope for quick fix from Google.
[Nexus 4 Q&A, Help & Troubleshooting] slushee:
Nexus 4 in Canada. Got the "package file invalid" error for Google play books update from play store.

Read that some has luck using a VPN. Connected my VPN to a Canadian IP, no joy. Connected to a USA IP and the update installed.

Strange. Hope that helps some of you.
[Nexus 4 Q&A, Help & Troubleshooting] x0rsw1tch:
I don't have a Nexus 4, but I am running CM 10.1 on a MyTouch 4g slide and I am having the same issue.

I've done all of the typical suggestions:

1. clear cache/data for play and google services.

2. Download off of cellular instead of wifi (which resulted in the ability to download some apps that I couldn't before, but not all, YouTube refuses to download; more on that below).

3. Wipe dalvik.

4. Delete google account, then recreate.

5. Changing the DNS servers (my router, Asus RT-N66U with tomato already had 8.8.8.8/8.8.4.4). I tried static IP via network options, didnt help).

None of this has worked for me. But there were inconsistencies, as in doing some things allowed some APKs that wouldnt install to work. But some just outright refuse to install like youtube.

Now heres where it gets a bit odd.

I decided to try downloading the app via chrome on my PC with the extension that will download the APK from the play store. It downloaded, but the apk archive was corrupt!

I started to question whether my connection was screwed up, just in case (but i was highly doubtful as other stuff on the network/internet would be misbehaving).

I downloaded XBMC for my phone and did an md5sum and compared it when downloading to my PC, they matched.

And heres how I got around the problem

Some have suggested using hideman VPN as a workaround, and that did it for me.

Theres gotta be some sort of networking issue somewhere on Google's end.
[Nexus 4 Q&A, Help & Troubleshooting] parkorama:
FIXED!

Nexus 7 and Galaxy 3 here... same issue... Comcast as well. Reset my DNS to 8.8.8.8 on my router..... VIOLA!!! Works like a charm. :good::good::good::good:
[Nexus 4 Q&A, Help & Troubleshooting] adam73647:
I'm not sure what you mean with Google Books, but Comcast isn't a factor for me. Mediacom is my provider.
[Nexus 4 Q&A, Help & Troubleshooting] og1502:
ispinou furnish

Play Books is an app the I've had the most trouble updating. Regarding Comcast, it might not be limited to Comcast as I tried installing connect to a VPN server located in Chicago and that failed as well. Like if the servers in which apps like Play Books are located are somehow unreachable (DNS-wise).
[Nexus 4 Q&A, Help & Troubleshooting] adam73647:
Vine, Mx Player, and many of the google apps didn't download/update for me.
[Nexus 4 Q&A, Help & Troubleshooting] Anoles:
I have an HTC One, Nexus 10, and now a Nexus 7, and I have been experiencing these errors for roughly 3 days. Sometimes it is the "Package File is Invalid" error. Sometimes i is the "497" error. It only happens on WiFi. When I update my phone via 4G, or tether my tablets to my phone, they all update fine. All devices were fine until 3 days ago. With that said, I do not want to permanently settle for some workaround or app. I shouldn't have to use VPNs, proxies, someone else's WiFi, or other out-of-the-way solutions that I didn't need a few days ago. Google needs to address this.

For what it's worth, I am in the midwest and on Comcast, both at work and at home. Errors occur at both locations.

---------- Post added at 09:11 PM ---------- Previous post was at 08:36 PM ----------

Update: Running Hideman VPN set to UK. Downloads all worked without any errors. Go figure...
[Nexus 4 Q&A, Help & Troubleshooting] xenokira:
Wow, thanks! Push from Chrome on my PC did the trick! I was able to get an app update this way (not corrupted) on my d2vzw w/ CM 10.2 (mastamoon 8/9) and Play Store 4.3.10. I had tried both WiFi and cellular--and I already use Google's DNS on my router.
[Nexus 4 Q&A, Help & Troubleshooting] DirkBelig:
I started getting errors late last week with my first N7v2 (returned tonight) when updating Airdroid. I wrote the devs - what does leaving a filled-diaper 1-star review do for anything? - and they were back to me with suggestions quickly. They ended up sending me the 2.0.4 apk via email, but they're still having problems with Play because I couldn't do a fresh install on my new tablet; I had to use the APK again. I can't install Pocket and some others as well.

This is happening on my Nexus 4 as well both here and at my g/f's place. Sometimes installing/updating one at a time works; sometimes hitting update all repeatedly works; sometimes it never works. I was able to update 3 of 4 apps by going OTA last night, but the 4th bombed out. This is getting to be a real PITMFA.

Also, my OG Nexus 7 has Google Play Store 4.2.3; the N7v2 has 4.3.10; my N4 was 4.2.3 and I manually updated via APK to 4.3.10. FWIW, I have Comcast with a Belkin router at home and my g/f has AT&T DSL with a 2Wire router.

EDIT: Changed my router DNS to 8.8.8.8 and 8.8.4.4 and everything is still failing. Switched off wifi on my Nexus 4 and Opera updated. Tethered my Nexus 7 to it and Pocket and Google Keyboard updated. Obviously, this is highly impractical.
[Nexus 4 Q&A, Help & Troubleshooting] Nigel Tufnel:
Count me in on this issue. Although it was with my HTC One. I have an N4 running CM 10.1.2 and have not had any issues, same with my N7v2. With my HTC One( Running SinLess 3.4 GE ROM) I seem to have the issue and seem to have it resolved by pushing the apps from Chrome one at a time. I also manually updated my Play store app to 4.3.10 If one app did not install I would keep going until I find one that does. Then, I'll go back to the one that didn't and try again and it usually installs. I tried everything from clearing data, cache, etc. to wiping and reinstalling the ROM. It seems that updating Play Store and pushing apps from Chrome works.

I'm on AT&T U-Verse with a 2Wire gateway.
[Nexus 4 Q&A, Help & Troubleshooting] tangosierraecho.lt:
for me it worked when I switched over from wifi to my cellular data. this worked for my rooted stock Verizon s4. for my stock non-rooted Nexus 7, I simply turned my phone into a hotspot and used my phone to connect and it worked as well.
[Nexus 4 Q&A, Help & Troubleshooting] scottharris4:
I was having this problem earlier. THe Hideman VPN trick worked for me. There is something wrong with Google overall though. Yesterday and earlier today I was having a crap load of problems with my google account on my phone, tablet, and desktop. Everything seems to be back to normal now and the apps I had trouble installing earlier install like normal now. Might be a while before it gets fixed, took well over 24 hours for everything to get fixed on my account.

Don't wipe your device, don't factory reset, don't flash a new ROM or kernel or anything like that. It's all on Google's end folks. It seems to be an account by account problem because my secondary Google account had no problems on all my devices. Just hold out, don't do anything that will require a lot of work and hassle to update or install apps or restore your phone. If you really need to update or install an app that's not updating/installing correctly, try the Hideman VPN trick. It;s the easiest temporary solution that I have found next to wiping certain app data or cache, but that won't work a lot of the time.
[Nexus 4 Q&A, Help & Troubleshooting] Evilv2:
Agreed. I'm just waiting and installing APKs if I really need an app. That and it is still working intermittently for me over WiFi.
[Nexus 4 Q&A, Help & Troubleshooting] sparkx86:
I too encountered this error earlier today, however mine was over my mobile data (T-Mo). Mine worked after I went into Settings -> Applications and cleared data for Google Play Services and Play Store. Then I performed a battery pull and reboot. The app I wanted downloaded perfectly after I performed those actions.
[Nexus 4 Q&A, Help & Troubleshooting] jcochran1977:
This problem is insane!! I can't figure it out I've wiped my phone multiple times. I am ready to return my device
[Nexus 4 Q&A, Help & Troubleshooting] Jessesmith888:
New Google play version! FIXED!

http://www.androidpolice.com/2013/08/13/download-latest-google-play-store-4-3-11-teardown/

Sent from my Nexus 4
[Nexus 4 Q&A, Help & Troubleshooting] tvonlinetv:
I had this problem and fixed it by rewiring my modem and router. I have a sprint airwave connection.
[Nexus 4 Q&A, Help & Troubleshooting] Mystique:
Source of problem for me..

So,

At work I was recently asked to 'fix' google safe search.

(keep kids from looking at unsafe things..)

One of the things I needed to do was hijack DNS and redirect to 'nossl.google.com' (currently) 216.239.32.20.

After everything was in place (squid and squidguard were already being used..) the safe search blocking was correctly working and people were filtering google safe search..

That is when I started getting error 497.

Every update or download from the play store.

I removed my dns hijack (of forwarding everything to nossl.google.com) and play store started working again..

So look to see if your (local recursor or whatever recursor you are using.. ) google dns resolution is 216.239.32.20 or 'nossl.google.com'..

YMMV
[Nexus 4 Q&A, Help & Troubleshooting] deep4454:
error 497 fix

Error 497 occurs when you try to update the applications installed on your smartphone usually via Wi-Fi. There are different methods available for fixing this error like Uninstall PlayStore Updates, Re-install the App, Unmount SD Card, etc.. Click here for more details! :cyclops:
[Android Q&A, Help & Troubleshooting] jamespoo:
how do i view the files on my sd card ??
[Android Q&A, Help & Troubleshooting] Da Kine:
A file manager from play store/android market.
[Android Q&A, Help & Troubleshooting] jamespoo:
this phone has no wifi or other way to connect to the net
[Android Q&A, Help & Troubleshooting] zaphead:
Viewing files on SD card Android 1.5

You can download a file manager from the internet or from the Play Store (if you have it)

You can also view your SD Card from your computer via USB cable

Hope this helps
[Android Q&A, Help & Troubleshooting] jamespoo:
that sucks is there a way to install a .apk file without being able to view files on the sd card ?
[Android Q&A, Help & Troubleshooting] Username invalid:
ADB install.

http://xdaforums.com/showthread.php?t=2141817