[Galaxy Tab 2 General] ashraf sharif:
hi everyone. I was bored so I decided to entertain myself by chatting with Samsung

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General Info

Chat start time Aug 2, 2013 10:51:21 PM EST

Chat end time Aug 3, 2013 12:07:39 AM EST

Duration (actual chatting time) 01:16:17

Operator Sara

Chat Transcript

info: Please wait for a Samsung Agent to respond.

info: You are now chatting with 'Sara'. There will be a brief survey at the end of our chat to share feedback on my performance today.

info: Your Issue ID for this chat is LTK111790500837X

Sara: Hi, thanks for reaching out to Samsung tech support. How can I help you today?

Visitor: I WANT TO KNOW IF FIRMWARE FOR GT-P3100 IS COMPATIBLE WITH GT-P3113

Sara: I will try my best to assist you.

Sara: I am sorry; GT-P3100 is not a tab that is manufactured in the US.

Sara: I am sorry; we do not have information whether the same firmware compatible to both the devices.

Visitor: CAN YOU TELL ME IF THERE IS ANY DIFFERENCE IN HARDWARE LOTHER THAN THE RADIO?

Sara: I am sorry; we do not have information on the specifications of GT-P3100.

Sara: However, if you wish, I can provide you with the specifications of GT-P3113.

Visitor: HOW IS IT THAT YOU DONT HAVE SPECIFIC INFO ON ONE DEVICE BUT NOT THE OTHER? DO YOU HAVE A TECH SUPPORT NUMBER I CAN CALL?

Sara: I am sorry; as the GT-P3100 is not the US model.

Sara: The specification are not available. The specifications of the tab would be available with our phone support also.

Sara: * The specifications of the tab would not be available with our phone support also. Sorry for the typo.

Visitor: OK

Sara: Please click on the link below to check the specifications of GT-P3113:

Visitor: DONT SEE LINK

Sara: http://www.samsung.com/us/mobile/galaxy-tab/GT-P3113TSYXAR-specs

Sara: Is the above link accessible?

Visitor: YES MY POPUP BLOCKER WAS BLOCKING IT BUT SEE IT NOW

Sara: Sure, check the specifications of the tab.

Sara: Can I help you with anything else?

Visitor: WELL I READ IN SEVERAL FORUMS THAT P3100 IS NOW RECIEVING FIRMWARE UPDATE 4.2 I WANTED TO KNOW IF THE FIRMWARE WOULD WORK WITH P3113 AS PREVIOUS FIRMWARES DID

Sara: I am sorry; 4.1 is the highest update that is available for GT-P3113.

Visitor: OK

Sara: Can I help you with anything else?

Visitor: YOU STATED THAT P3100 IS NOT MANUFACTURED IN USA. IS P3113 ACTUALLY MADE IN THE USA OR IS IT JUST MADE TO BE USED IN THE USA?

Sara: I understand your concern.

Sara: GT-P3113 is manufactured to be used in the US.

Visitor: CAN YOU TELL ME IF AND WHEN P3113 WILL RECIEVE AN OFFICIAL UPDATE?

Sara: I am sorry; as of now there is no information available on the release date of the update.

Sara: However, you will receive a notification on the tab.

Visitor: WHAT IF THE TAB IS ROOTED?

Sara: I will be right with you.

Sara: You may try rooting the tab, it would void warranty on the tab.

Visitor: WARRANTY DOES NOT APPLY AS TAB IS OVER 1 YEAR FROM PURCHASE DATE

Sara: In this case, you may try updating the tab by rooting it.

Visitor: ROOTING A DEVICE DOES NOT UPDATE ITS FIRMWARE

Sara: Thank you for waiting. I'll be with you in just a moment.

Sara: I am sorry for the delay.

Sara: I understand your concern.

Sara: I see that the release date of the update is not available, you will receive a confirmation email, once the update is released from Samsung.

Sara: Not to rush you, are we still connected on the chat?

Visitor: IF THE TABLET IS OFFICIAL STATUS , USING OFFICIAL ROM , OFFICIAL RECOVERY AND OFFICIAL KERNEL THAN IT WILL RECEIVE OVER THE AIR NOTIFICATION FOR FIRMWARE UPDATE.

Visitor: REGARDLESS IF ROOTED OR NOT

Visitor: CAN YOU CONFIRM THIS?

Sara: Yes, it will receive the update notification, if it is released from Samsung.

Sara: However, make sure that the Tab is connected to a wireless network.

Visitor: TAKING THE FIRMWARE UPDATE WILL LIKELY UNROOT THE DEVICE CORRECT?

Sara: I'm sorry for the delay. I'll be right with you.

Sara: Please give me a moment.

Sara: I am sorry; the updating the firmware would not root the device.

Visitor: I DONT THINK YOU UNDERSTOOD WHAT I MEANT

Sara: Updating the firmware will only make the software changes on the tab. It would be update the tab to next Android version.

Visitor: YES BUT THE UPDATE WILL MAKE A DEVICE THAT HAS BEEN ROOTED, NO LONGER HAVE ROOT. ALSO PREVIOUS EXPLOITS WOULD BE PATCHED TO PREVENT ROOTING DEVICE WITH THE KNOWN METHODS. CORRECT?

Sara: I am sorry; we cannot confirm the changes on the tab after rooting.

Visitor: FAIR ENOUGH THANKS FOR YOUR TIME SARA

Sara: You're welcome. Is there anything else I can assist you with?

Visitor: NO BUT YOU GET AN A FOR EFFORT

Sara: Thank you.

Sara: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

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info: Chat session has been terminated by the Samsung Agent.

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