[General Questions and Answers] xlid:
These people are running a scam selling unlock codes that don't work. They are charging tax on their service to people of other states where they do not have an office in. What they are doing is illegal and their refund process is unacceptable. You have to upload a video on youtube with your phones private information for them to see. What kind of return policy is this. I didn't do this of course but below is my email conversation with them and let this show you what kind of business they are running. I ended up getting my full refund processed but I'm sure more people have been burned by these people.

new message from htconlineunlock.com

18 messages

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:16 PM

To: Yaniel Acosta <xlid007@gmail.com>

why you do not want to send us video proof?

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:19 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

You guys are not listening. How do you want me to send you a video if I don't have another phone to record. What's so hard to understand about that. If I knew that this was your so called no hassle refund policy, trust me I would have to paid for it.

[Quoted text hidden]

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:21 PM

To: Yaniel Acosta <xlid007@gmail.com>

how many time you need to create a proof and send us?

we can wait

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:23 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

I can take a screen shot right now of my IMEI and another one displaying that the code does not work. I can do that.

[Quoted text hidden]

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:25 PM

To: Yaniel Acosta <xlid007@gmail.com>

we need only video proof. we are sending this proof to our supplier he is reviewing it and making refund for us. after that we making refund to customer. this is how it works. so we need only video proof

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:28 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

So you guys don't even provide this service. You have to go through a third party. That's unacceptable. Like I said, how can I send you a video if I have no access to another phone, I just have mine. You understand that issue that I'm dealing with. If I file a dispute with my credit card company they will credit my account and you will loose that money. I can provide you with screen shots as proof so you can see that this code does not work.

[Quoted text hidden]

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:31 PM

To: Yaniel Acosta <xlid007@gmail.com>

ALL unlocking websites in internet buying codes from biggest supplier.

You payed 8.99 for code we can refund this amount to you. But please show us proof

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:35 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

I understand but that is not my problem. If they supplied to you a code that was defective you need to take that up with them. I was trusting you guys in giving you my payment information to receive a working code and that was not the case. I was not charged 8.99 I was charged 13.50 and that's what I expect to be credited back to me.

[Quoted text hidden]

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:38 PM

To: Yaniel Acosta <xlid007@gmail.com>

8.99$ a code and 4.51$ is a tax which we already payed, so we can only refund 8.99 to you after you will show us video proof

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:42 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

You need to refund the tax as well. What you are doing is illegal. You have to refund tax on services or products that are returned back to you.

[Quoted text hidden]

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:44 PM

To: Yaniel Acosta <xlid007@gmail.com>

show us video proof first

[Quoted text hidden]

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:48 PM

To: Yaniel Acosta <xlid007@gmail.com>

its very easy to create it. it will take 3 minutes from your time

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:48 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

Here is the video you are asking for and process my full refund for the amount of 13.50 right now.

[Quoted text hidden]

3 attachments

IMG_0440.MOV

5151K

IMG_0440 (1).MOV

4894K

IMG_0440 (2).MOV

1548K

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:54 PM

To: Yaniel Acosta <xlid007@gmail.com>

you should upload it to youtube and give us a link

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:55 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

I gave you what you needed. Process the refund now.

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 6:56 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

I'm not going to have my private information out on the web displaying my phone's serial number. This is illegal to request someone as part of a refund to display private information publicly.

[Quoted text hidden]

--------------------------------------------------------------------------------

HTC UnlockCode <htcsimunlockcode@gmail.com> Thu, Aug 1, 2013 at 6:58 PM

To: Yaniel Acosta <xlid007@gmail.com>

choose privacy settings for this video "only for people who have direct link"

so only you and we can see this video

[Quoted text hidden]

--------------------------------------------------------------------------------

Yaniel Acosta <xlid007@gmail.com> Thu, Aug 1, 2013 at 7:00 PM

To: HTC UnlockCode <htcsimunlockcode@gmail.com>

Who do you consider we? I need to know who will be viewing this information. I don't understand why you need me to upload it publicly if you have the video files in the previous email. Please just process the refund.