[Nexus 4 Q&A, Help & Troubleshooting] djdunn:
So when my nexus 7's started giving me problems google play not one bit of trouble there, the trouble started if they asked me if there was anything else, I mentioned a dead pixel on my n4 screen, and they instantly agreed to rma that one too, so I got my new devices and I was able to hold the N4's both old anh new in my hands and the vibration on the replacement was very very different. So

I traded emails back and forth with the specialist I had been in contact with, and he told me if I was really concerned he would rma that one too, but id he to send it back before getting a replacement, I wasn't actively using the phone at the time so it didn't bother me at all, and after that I somehow got recycled back into the queue a level down to a csr who told me it would have to be sent back up to a specialist (again) who then issued an rma and told me I could send both phones back in the same box. I don't ever remember getting that mail. But it was the week my grandfather died and I had to drive across the country. So when I get back home I ask again after getting really confused putting things in the wrong boxes, (the 7 and 4 get rma's to diff locations" they were really nice with me about fixing that error of mine up. So I ask for the rma sheet for the replacement n4 (didn't realize I already had it) but I got the same rma sheet and shipping label to send 2 devices back so I asked for a 3rd, this time to a 3rd different csr who said they needed to elevate it to a specialist again, for a third time. Then two days later the csr emails me back, i never heard from the specialist and said exact quote here just took my imei # out

"Our systems are showing that your device with the IMEI number*#edited out# is root and we are able to support this"

And then I got the standard thanks for contacting us if you have any questions please reply or call this number paragraph thanks yadayada paragraph.

By this point I was superconfused so I asked again what the csr meant, and after exchanging a few more emails apparantly they are telling me my brand new phone is rooted and can't me rma'd. But the phone is not rooted. I tell the csr that its not rooted and he tells me again its rooted, I never sennt it back at this point. I get a root checker app and take a picture of the phone with the app saying its not rooted. And the csr tells me it was verified by a supervisor that it was rooted. And to have a nice day.

So I call google play support again and talk to a really nice csr and explain to him what I was told, and he says to me that he will send it up to a specialist and include that I'm saying the phonemis not rooted. A few min after the call he sends me the customary followup email, and I decide to email him the picture I took and the screenshots of the rootchecker, and he quickly emails me back saying he will pass that information on, and a couple min after that emails me again with the number to lg saying I should call it and ask about unrooting it so I could rma it. So I called and the lady at lg was kinda confused and told me that factory resetting wouldn't unroot the phone and downright told me that it was "impossible" to unroot it and that she had no way to even know if it was. So following the instructions from the guy that gave me the number for lg

I call google play back again, and the lady I spoke too was very nice and listened carefully and patiently, and through talkisg with her telling her that a specialist told me I could rma it she started going through the emails one by one, (almost 50 of them by now) and I started opening all the attachments they sent me and discovered the rma issued for my replacement with a different rma number than the first one they sent me, and she went to get her supervisor because she had no idea why I was being told I couldn't rma it now since there was already an rma for it. And I was put on hold quite awhile till sprint dropped my call, she eventually emailed me saying the call was dropped and she and her super were both still working on trying to figure this out (almost 2 hours by this point) and would let me know as soon as they could.

Yay... so I got drunk

So moral of this story? I like rum

And I don't know I guess I have to wait a few more days, I have a rma I can print out but no shipping label