[Nexus 4 Accessories] Major_Sarcasm:
I ordered a Qi wireless charger from Fasttech on the 19th April. It shipped a couple of days later and arrived fairly promptly considering the distance involved (Hong Kong to UK). When it arrived, I plugged it in to test it out. It worked a treat, apart from one thing; it beeped every time it started a charge cycle. Unfortunately, with wireless charging, that means that it beeped every 15 minutes or so as the charger tops up regularly. No way to leave it on the pad overnight or even when watching TV as it could be heard over it.

So, I contacted Fasttech and they agreed to refund. My 1st message to them was on the 4th May, the day after I received it IIRC. I've only just received the refund (!)

Below is a transcript from their messaging system.

#1.

posted May 4

by you

The charger beeps whenever it starts charging. This isn't a problem in itself, but when fully charged, the charger starts up again every 15 minutes or so and beeps again. It's loud enough to be annoying and so the device can't be left on the charger overnight.

It's a real shame as the product works well but there seems to be no way to disable the beep.

#2.

posted May 4

by Sufie Staff

We are sorry to hear about the issue. We have forwarded this issue to our supplier to see if they could provide the trouble shooting methods to fix the problem.

We will update you in first time once we got the feedback from them. Thank you for your understanding.

#3.

posted May 8

by you

Hi, thanks for your reply.

It seems unlikely to me that your supplier will be able to fix this issue as it would appear to be hard-wired into the product. I would ask therefore to return for refund please.

Regards, Steve

#4.

posted May 10

by Sufie Staff

Thank you for your reply. Would you like to have replacement for it? Meanwhile we may need your help to check the cheapest shipping cost to return it to Honkong? We will cover the cost.

Please let us know, thank you.

#5.

posted May 10

by you

Hi

I would prefer a refund please unless you can guarantee that the replacement item would be silent. Return postage to Hong Kong would be £12.60 via a Royal Mail service called "Airsure Small Packets". This features a 4-day delivery, tracking & compensation. It is also one of the cheapest options.

Regards, Steve

#6.

posted May 11

by Sufie Staff

Thank you for your response. Is there any shipping method with a cost lower? have sent you (in a separate e-mail) your RMA number and our return address in Hongkong. Please clearly mark your RMA number on the address line.

Please arrange to ship the defective item back via the lowest cost shipping method, we will cover the cost. Simply to send us the return receipt.

Please be assured the refund will be issued once the return package delivers, thank you.

#7.

posted May 11

by you

Thanks. With regard to postage, please have a look at the attached jpg which is a screen grab from the Royal Mail website. Please choose which service you would like me to use.

Regards, Steve

Attachments

Preview	(.jpg, 295 KB)

Clipboard01.jpg

#8.

posted May 11

by Sufie Staff

Thank you for the information and sorry for the trouble. Please ship it back via the £12.60 one. Please provide us the return receipt so we will reimburse you the shipping cost, thank you.

Please log in to your FastTech account and click the following link to upload attachments:

https://support.fasttech.com/ticket/xxxxxxxxxxxxxxxx

#9.

posted May 12

by you

Hi

I've not received the separate email that you said you'd sent yesterday. I've checked my junk email folder. Nothing has arrived. Can you please resend or quote the RMA via reply here?

Regards, Steve

#10.

posted May 13

by Sufie Staff

Sorry for the mistake. You may have received it right now. Thank you.

#11.

posted May 16

by you

I have returned the charger. Please see attached receipt for shipping.

Regards, Steve

Attachments

Preview	(.jpg, 806 KB)

IMG_20130516_182016 (Custom) (2).jpg

#12.

posted May 16

by Sufie Staff

Thank you for your response. Would you like to have it　$19.21(£12.60) refund as store credit? it is like cash in our site. Thank you.

#13.

posted May 18

by you

Please add to the refund on the charger and credit my original payment method (PayPal) for the total amount. I am very likely to use your store again but don't know when it'll be.

Many thanks, Steve

#14.

posted May 20

by Sufie Staff

Thank you for your response. We will issue the total refund once the return package delivers, thank you.

#15.

posted Jun 2

by you

Hi, please see the attached screen grab from the Royal Mail website.

Attachments

Preview	(.jpg, 94 KB)

Track and Trace.jpg

#16.

posted Jun 2

by Sufie Staff

Thank you for the information. Could you please confirm if you have marked the RMA# on the address line? We will check with the return facility department and get back to you soon. Thank you.

#17.

posted Jun 3

by you

Yes, the RMA was in the return address.

#18.

posted Jun 3

by Sufie Staff

Thank you for the information. We will check with our return facility and get back to you within 24 hours, ok? Thank you.

#19.

posted Jun 22

by you

Hi. Can I have this refund processed please?

#20.

posted Jun 23

by Sufie Staff

Sorry for the waiting. Would you like to have it refund as store credit since it is already exceed 60 days limitation for refund to paypal? Thank you.

#21.

posted Jun 27

by you

The reason it's exceeded 60 days is because of all the stalling. 24 days ago you stated that you'd get back to me in 24 hours.

Please send a refund to steve@xxxxxxxxx.com and I will accept the PayPal fees.

#22.

posted 28 days ago

by Jasmine Staff

Due to restrictions imposed by PayPal, refunds cannot be issued beyond 60 days after payment. In such cases, we need to contact PayPal to arrange the refund, please allow us 48 hours to process the refund.

Your understanding is highly appreciated.

#23.

posted 26 days ago

by you

Hi

48 hrs have passed.

Regards, Steve

#24.

posted 25 days ago

by Lydia Staff Lead

Sorry for the delay, we are processing the refund now and the PayPal needs some time to process it, please check it later, thank you for your cooperation.

#25.

posted 15 days ago

by you

Please update. A further 9 days have now passed.

#26.

posted 14 days ago

by Lydia Staff Lead

We will update to you after we refund it.

#27.

posted 14 days ago

by you

How long is this likely to take? You received the item back on 27th May! That was seven weeks ago! This is ridiculous.

#28.

posted 13 days ago

by Lydia Staff Lead

We will refund you the money within this week. sorry for the wait.

#29.

posted 17 mins 27 secs ago

by you

"Just thought you'd like to know FastTech.com sent you $32.11 USD"

Finally.

***********************************************************

In fairness to Fasttech, they refunded the return postage a while ago (even though they said they'd refund the whole lot at once). My only beef with them is the ridiculous amount of time it took to get a refund for the item itself.