[Galaxy Note 8.0 (Tablet) Q&A, Help & Troubleshooti] Slipurson:
Just a little update on how Elgiganten (electronics-store in sweden) and Deltaservice (an norwegian serviceshop, authorized by samsung) handled this problem.

I handed in my broken Note to the store where i bought it (Elgiganten, in sweden) on the 1st december, we did write down the problem thoroughly, explaining where in the screen the problem was and that it was only when using the pen and not when using fingers. I thought that it would be no problem for Deltaservice to sort it out as they more or less just have to replace the screen with the digitizers to get it to work.

I didnt hear anything about the repair, even tho the store promised me updates along the way, for one and a half week, so i called in on the 12th to ask if it was going to covered by warranty or what was going on. They then gave me a vague reply that "they have been wating for parts for a couple of days". and shortly after i got a text telling me that the parts needed was expected to arrive early the next week.

Next week comes and i call them again on tuesday (17th) to check what was going on. I had still to get it confirmed that I was not to blame for the problem, I ofc understood that since they ordered parts it would fall under the warranty. I then get a reply that the part had arrived and they was about to repair it.

Thursday the 19th decemvber i get a text telling that i can come and pick up my now repaired unit. So i drive to the store and the serviceguy there hands me the workreport from deltaservice and it says "Pen replaced, tested menus, volume, sound, buttons, display: OK. Note: normal wear and tear". Well it was all in swedish, but all in all they blamed me for wearing out the S-Pen but they replaced it for me free of charge.

I then get abit worried that they havent fixed the problem so i start the Note in the store and shows the serviceguy that the problem is still there and that they havent fixed anything at all... even the pen is used as one can clearly see that it wasnt new.

Deltaservice checked the tabled on the 5th and then they have been wating for a replacement-pen for 13 days before they sent the tablet back to the store.

So the serviceguy then tells me that "well they have to get another chance to repair it then". This is where i get quite upset and tells him that i will not accept that he sends it to the same useless place again and that i have now been without the tablet for 19 days and that they didnt even lend me one when i handed mine in. He then tells me that they have no tablets to lend to me.. where i say that then they pick some up in the store and hand it to me as i will not accept beeing without the tablet for another 19 days (would end up beeing end of january with all the holidays and **** coming up).

The serviceguy has to ge talk to his boss, and then comes out asking me if i can live without the LTE for the time beeing and when i say that i can he wants to lend me a Tab3 7.0. When i tell him that i actually bought the Note because of the pen, he says "Well i dont know how you use the pen..." I get quite upset again and tells him that i will not in any way accept such an inferior tablet as a temporary one.. after some talking he goes back to his boss and then comes out with a Note 10.1 WiFi and asks if this is enough.... He went from not having eny tablet at all to having one that is the same as the note8.0 (more or less) just alittle bigger... I accept the temporary one and we agree that this will be handled as fast as possible, I know that all this is just his way of getting rid of me as fast as possible and I get confirmation on my thoughts when it takes them two more workdays before they send it in for repairs again.

Ok this wasnt the short update it was ment to be..