[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] SaltyFoam:
Warranty replacement

I contacted warranty support through online chat.

I explained that it died during update.

The agreed to replace the phone at no cost...

This is the chat transcript:

Thank you for your patience! Your AT&T Representative will be with you shortly.

Welcome! You are now chatting with 'Joseph Bank'

Joseph Bank: I am sorry to hear about your S4 Albert. I can help.

Albert: glad to hear you can.

Joseph Bank: C ould you please provide the IMEI number to your device.

Albert: sure: xxxxxxxx

Joseph Bank: Thank you. I am researching your device now.

Joseph Bank: I have verified your device is under warranty. So we would be able to process a warranty

exchange to replace your phone.

Albert: What is the process?

Joseph Bank: I can process it for you. I am working on it now.

Albert: Thank you.

Joseph Bank: What color is your S4?

Albert: black...

Joseph Bank: Normally our Priority Shipping (1-2 Business Days) is $14.95, since your phone isn't usable, I

am going to waive that charge for you.

Joseph Bank: What address are we sending it to?

Albert: you are a gentleman.

Joseph Bank: What address are we sending the replacement device to?

Albert: home address on the account.

Albert: ****

Albert: ****

Albert: ****

Albert: ****

Joseph Bank: Thank you.

Joseph Bank: We are almost complete with your replacement. We will now cover the Terms and C onditions of

your warranty.

Joseph Bank: You will have 10 days upon receipt of the replacement device to return the defective device. If

not returned, you will be charged a warranty fee.

Joseph Bank: Please save all data, pictures and contacts to an SD card, SIM or computer.

Joseph Bank: The warranty period on your replacement device will be 04/30/14.

Joseph Bank: You will receive an AT&TC ertified Like-New device, thoroughly tested and inspected to meet

AT&T's high standards for quality and reliability. You will keep your device's back, battery, or any other

removable parts (e.g., memory card, cases, sim tray, stylus, etc).

Joseph Bank: Your package will include a return label, the replacement device, letter explaining the warranty,

shipping verification, bubble pack, shipping carton and shipping tape.

Joseph Bank: Once your malfunctioning device is inspected and accepted, there is no way to return it to you.

Joseph Bank: As a reminder, devices returned with liquid or physical damage, screen bleeds or missing parts

will be considered out of warranty and returned to you. You will be subject to the out of warranty fee. Both

devices become yours as you will not be able to send them back.

Joseph Bank: The value of your phone is $579.00 . It is important that you send back the defective device.

Joseph Bank: Any charges associated with the replacement process will be applied to your monthly bill.

Joseph Bank: You will receive your device in 2-3 days with no charge.

Joseph Bank: No signature is required for delivery of your device, and it is up to the driver's discretion

whether or not to leave it on the doorstep.

Joseph Bank: Do you understand and agree to these terms and conditions?

Albert: So: When I recieve the new device I will send you just the phone NOT the back or battery?

Joseph Bank: That is correct.

Albert: Excellent. I will look for the delivery.

Joseph Bank: You will receive an email with links to track and update your device.

Albert: Thank you Joseph. You have been very helpful.

Joseph Bank: Your Order Number is xxxxxx

Joseph Bank: In providing your replacement phone, and facilitating the return of your defective phone to

AT&T, the following will occur:

Joseph Bank: A return kit, including your replacement phone, will be sent to the address you provided.

Joseph Bank: You will receive an email confirmation once the shipment of the kit has occurred.

Joseph Bank: Upon receipt, you should return the defective phone to AT&T in the package provided.

Albert: Excellent. Anything more we need to review?

Joseph Bank: It was my pleasure Albert! Thanks for being such a great customer.

Albert: I will

Joseph Bank: No we are done unless you have something else for me.

Albert: Just a "Have a good weekend."

Joseph Bank: Thank you! I hope you have a beautiful day.