[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Cytality:
I'm a Sprint rep, take my advice on this...

doesn't matter if it's rooted or not in this case, under TEP insurance any sign of physical damage is customer responsibility. So even if you have insurance, you'll have to go through Asurion and pay a deductible to get a replacement GS4. Don't expect to take it back to the store for a replacement, at my store we will NOT exchange a phone if the original one we sold you is damaged in any way.

Technically you're trying to commit insurance fraud by making it seem like your phone just up and died when it was you who broke it lol. I'm not one to judge, but let me just say the phone will be thoroughly inspected before anyone replaces it.

EDIT: I should rephrase... We do exchange phones under TEP for free if there's physical damage. However, it depends on the type of damage and scenario. You're saying the screen just went black. So the tech you bring it to is going to look for screen damage, and you said the LED part under the glass is "cracked." This scenario = customer fault, which means you're buying a new phone.

---------- Post added at 01:05 PM ---------- Previous post was at 12:45 PM ----------

Sorry, it kind of seemed like I was attacking you in my last post. I know your prob pissed cuz you broke your phone. Let me tell your best option in this scenario to try and get a replacement.

First of all, if there is damage to the phone then any hope of getting a flat out exchange from the store you bought it from is slim to none. I wouldn't even try if I were you.

Your best hope is to get a replacement under your insurance, but like I said most techs won't authorize it if they can determine that you were the one who broke it, in which case you'd have to pay a deductible and get a replacement through Asurion.

If you want to TRY and get a free TEP replacement by saying the phone is defective, I recommend this:

1) First, put a damn case on it. Make it look like the phone has always been protected, even if it means buying an Otterbox defender to cover it up completely.

2) Go to a preferred retailer that is an ASC. You can find these on sprint.com. Try to avoid corporate stores if you can as they'd be more strict.

3) Walk in and tell the guy you were charging your phone overnight and when you woke up your screen was black. DO NOT ever say you dropped it. Play dumb as much as possible and act like you have no idea what happened.

4) Make sure you stress that you can make calls and that the phone works, you just can't see the screen. In this case, if you're lucky the tech will assume the screen itself went bad, the board/GPU was defective, or something else and HOPEFULLY he won't see the LED damage. He might check for water damage or something, but as long as you know there is none then you should be good.

5) Most important rule here... BE NICE! I can't stress this one enough. Play dumb and kiss that guys ass the best you can. As a tech myself, nothing pisses me off more than a customer who gets pissed at me for just following the damn policy of the company. And I don't care how smart you think you are, no one wants to be told how to do their job and belittled for just following policy. The second you give any type of attitude, especially if you think he's swaying more towards telling you to file an Asurion claim, then you can just kiss any chance of an AE goodbye.

Lastly, if you do manage to convince some tech into replacing it for you for free, do the guy a favor and take the survey call and give him the best possible score ;)