yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] suprmallet:
It's every six months from the purchase of the last phone. So if you want the Note III, you should wait until it comes out. Then you can upgrade from the Note 3 in six months. Otherwise, you can sign up on July 14th, and then in January you can upgrade to the Note III. There are a few advantages to not buying a phone the day it comes out. First is the money down price might be lower. Second is that there will already be ROMs ready to go when you get it. So if you got the Galaxy S IV on July 14th (or the Note II, or the HTC One), you can root it and throw on all kinds of ROMs today. The Note III comes out in the fall, and you get it in January, and when you do, there are tons of ROMs and tweaks and mods ready and waiting for you.

And the purpose of doing this is to lock users in to T-Mobile. So of course they're not going to offer upgrades for people who buy the phone outright (although if you're buying phones outright, why would you need a subsidy?). What this does is essentially make the EIP $20 charge a permanent part of your plan. You never fully pay off any one phone (presuming you use the upgrade every six months, which you should to maximize the value of the program), but you are paying them $20 a month for as long as you're with them. It essentially raises the price of their plans by $30 ($20 per month for the EIP plus $10 per month for Jump). If you are the kind of person who likes to upgrade often, this can be a really good deal. If you hold onto your phone for a year or more, it's probably not worth it.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Towle:
Everyone keeps bringing up the $7.99/mo. insurance.. Starting with quad core phones (HTC One and GS4) the insurance went up to $11.99/mo. It's an automatic change as soon as your new IMEI registers to your account. Now they do still have a $7.99 plan, but that's just extended warranty, not PHP.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Illusion81:
"You have to be enrolled in the Jump program for six months before you can upgrade for the first time. But after that you could get a new phone two months later if you wanted. However, you are only allowed two upgrades within a 12-month period. So if you upgrade your device in May and then upgrade in July, you will have to wait until the following May to be eligible for another upgrade." CNET

Hope that answers your question.:thumbup:
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] dito33:
Basically you be paying forever $20 and every 6 months another $100 for rest of your life.

Sent from my SGH-T999
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Gam3r 4 Life:
I have confirmed this will be open to all current simple choice plan customers (limited time), as well as new ones.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] djsaad1:
My question is when can you stop it.

Let's say I enroll now, and pay $10 a month plus the $20 a month on a new s4, then upgrade in 6 months to something else and turn in my old phone. At that point can I opt to only pay the $20 a month and get rid of jump? Is there any type of exit strategy? Or will you always be stuck?
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Gam3r 4 Life:
Im sure its just like the insurance they have now. If you have it your covered, if not well your not. So with Jump you cancel anytime but that stops the insurance and the ability to upgrade through Jump. And then you can only sign up again for it within the first 14 days you have the new device, after that you wont be covered unless you sign up for the regular insurance.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] djsaad1:
It seems to make sense if you want at least one new phone a year, I haven't done the math but somewhere around the 15th or 16th month you will probably be paying more than what the phone originally cost. It would be like leasing a car for 3 years but not turning it in after three years and just paying the same payments you were always paying.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] suprmallet:
Well, not exactly. Since the $10 fee also includes insurance, you still get value for paying it, even if you don't upgrade. And the $20 EIP charges stop if you pay off your phone in full, so you would get a lower monthly rate once the phone is paid off.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
That's not really true. If you look at their website the only difference between the $11.99 and $7.79 plans is malfunction insurance. Theft, damage, loss, remote wipe and locate are covered by both. A malfunctioning device would be covered under Samsung's warranty for the period that I would own a device, but that does require you to give up your phone for a long period for repair. But in all honesty, if the device is malfunctioning who's to say it is not because of damaged, therefore return it to T-Mobile for next day service. Ergo, I only pay for the $7.79 insurance.

I'm going to use the Note III as a example of enrolling and not enrolling in the Jump! program. And an example of a $200 Note III down payment. And for hahas let's say it really is released in October in the US.

Not enrolling and selling your device

1. $149 for the S4 bought on launch day. $20/mo until October = $250 investment in the phone. That leaves a $380 balance due when eligible for the first upgrade. Say you sell your phone on eBay and pay the 10% final value fee plus Paypals ~2.5%. (This is price speculation so don't slam me). At a only $250 current investment I doubt you'd be at all profitable, as you still have to pay the remaining balance and the initial down payment to make for the new device.

2. Now if you waited until June to upgrade you would be $390 invested and only $240 owed. Even if the S4 sold at a horrible auction price, I think you could walk with ~$50 cash after paying that remaining $240. You also probably be able to take advantage of a price drop in the Note III down payment by this time.

Total cost for 2 phones:

1. $829 in October

2.$779 in June ($729 if there's a $50 price drop)

Enrolling and trading in to T-Mobile

We've done the math so I'll cut to the quick.

Total cost to upgrade

$360 invested in January, trade it in and pay the $200 down payment = $560

$460 invested in June, trade it in and pay $200 down payment = $660 ($610 if price drops)

I think I'll be jumping right on this tomorrow.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] suprmallet:
If I signed up with T-Mobile today, could I add on Jump tomorrow? Would I have to sign up for insurance now, or could I just add it since I'd already be a Tmo customer?
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] epsix:
You can only add the insurance within 7 days of purchase. I've just bought my phone yesterday, yhry ask if I wanted insurance 11.99 s month. I said no, so I can add JUMP program today gir only 10.00 buck. Hehe
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] RMXO:
So I bought my S4 in May but forgot to get insurance. Do this mean I can't enroll in Jump?

-Sent from my TMO Samsung Galaxy S4
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] stevessvt:
So I just called TMo, and heres the scoop. If you already have a phone financed through EIP (the 0% payment plan) you have to pay that phone off and buy a new one and finance it again through EIP, and at the time of purchase add Jump. You cant add it to a current EIP financed phone, or a phone you bought straight up. Im on their business account, so I guess it doesnt matter if its regular or business.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] suprmallet:
Seriously? So anyone who bought their phone within the past few days needs to go back, return the phone, buy it again, and add Jump? What a hassle.

I signed up yesterday, assuming I could enroll today. I called customer service, and they said that I had to add insurance first to be eligible. They also were showing that I had a Blackberry, which I didn't (I got the S4, obviously). They said it's going to take 24 hours to update my phone in their system, then they will add the insurance and enroll me in Jump. I guess we'll see what happens tomorrow.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
Yep, you can only enroll if you are new, upgrading or within the 14 day grace period. That's total BS in my opinion. I swear I read (multiple places) that it would be open to ALL EIP customers for 30 days.

Tmobile is spending so much time and attention changing their business model and attracting new customers, but seemingly not taking care of those customers after they've signed up. Simple economics would say let me sign up since you'd be getting 2 extra EIP payments (June & July) before I traded.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Gam3r 4 Life:
Ok everyone, got some info you will most likely need. I enrolled in Jump today. I am an existing customer, and I am not within my 14 days. There is a lot of misinformation going around at T-Mobile about the Jump plan. The first person I talked to (through chat) said I qualified but their system wasnt working so I had to try again later. I waited 2 hours and the 2nd chat rep said I DID NOT qualify. I had also been told by the T-Mobile T-Force reps that everyone that is a simple choice member and in the EIP qualified for a limited time "open enrollment". So I contacted a 3rd chat rep and explained all the contradicting info I was getting. This person also said I qualified, but that I needed to call. So I called 611 and explained it all again and I was able to enroll.

But again I was given info that was not what they explained at the press event for Jump. The agent explained the details to me and said something that was the complete opposite of what I had heard about the program, and the opposite of what all the Internet info about Jump states. I watched the full press event and it was clearly explained that one of the main differences between the way it was before Jump and now is that when you upgrade you DO NOT have to pay the device off. The rep said that at the time you upgrade in order to qualify you have to pay off your device. Now this makes no sense at all, because that is no different then the way it is if you dont have Jump. I tried to explain this but she just repeated that the device has to be paid off. I asked how this is any different and she said it is different because with other plans you had to wait 18 months. If this is true how is this plan any advantage? And why would you pay off your device just to trade it in and lose the device and all the money you spent on it? Im pretty sure she is just misinformed because this whole thing is new to them. (I Hope)

So to those of you that want to enroll just try again, explain that several sources said that it was open to any current simple choice plan member that has a working device that they pay for through the EIP. Thats what I did and I was enrolled. I am trying to get the correct info about whether or not you have to pay off the device at the time of the upgrade. If this is true the plan is garbage and no different than what they had before. I have a thread I started in the T-Mobile support community here if you want to take a look.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
FYI I was just able to change my PHP to JUMP online at my . T-Mobile. No hassle with reps, just log in and change services.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Gam3r 4 Life:
I checked for that didn't see it. Wish I could've done that way it would've been a lot easier. Oh well at least it's done.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
It wasn't there a couple of hours ago, I'd been checking since this morning.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] steveo11284:
Where did you go to do it on your account online? I too have been checking off and on all day, but I still can't find where to do it. Their chat seems clueless on everything and I don't feel like sitting on the phone if I don't have to, especially as it sounds like they don't have their story straight either. I can remove my current PHP plan under services, but I don't see an option to replace it with JUMP.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
Log into your account and go to change plan and services (middle right side, half way down). Under services, next to your current insurance plan click manage. Scroll down to Premium Handset Protection and remove your current plan and add JUMP. Click review changes, submit, done.

I also just noticed that PHP went from $7.79 to a flat $8. I guess that's for those sticklers out there who would complain JUMP was more than $2 above regular insurance.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] steveo11284:
Yeah I tried that exactly, but adding JUMP isn't an option for me. I guess I'll call and see what's going on.

---------- Post added at 03:25 PM ---------- Previous post was at 03:16 PM ----------

Just called and said that I wanted to switch my PHP to JUMP, and she had it switched in under a minute. She said I was her first caller that asked for it, but she knew what she was doing. Much less painful than I was expecting :good:

She also confirmed that you do NOT have to pay for the remaining balance of the device when you do upgrade.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Gam3r 4 Life:
I knew that you didn't have to pay it off first thanks for verifying it.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] archtech3d:
Just added it online with no prob (had S4 since launch with php). Option wasn't on mobile site. Had to click to view desktop site. Clicked add under the services section and it swapped out php for jump. :)
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] jmulla718:
Anyone know if they do early upgrade say if you wanted to upgrade in 3months instead of waiting 6 months.. like a early upgrade fee or something would be nice...
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] richardlibeau:
Wondering the same thing just got the s4 lsst month but if note3 comes out in sept or oct I might get it if they let me with this jump program
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] johnny crapple:
Just did it on my phone browser with desktop view like that other guy, worked fine. It will save me $2 a month and I have 2 lines.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] archtech3d:
Was wondering a similar thing... Do they mean the 6 mo starts now (most likely) or is it 6 mo from when my S4 was purchased over a month ago... meaning I have 5 months at the moment? lol I'm eyein' the Note 3 already.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
It'll be 6 months from today.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] jmulla718:
That sucks!! Hope there is a early upgrade
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] flarbear:
So, to redo the math above.

For those of us who had PHP on a premium device like the S4, Jump! is allowing us a "forgive your balance, new customer" upgrade twice a year for $2 less than we were paying for insurance alone. That kind of biases the math towards opting for Jump!

I did check and the "PHP Bundle for Premium Devices" I had included "insurance + warranty + mysecurity" and I made sure that Jump! covered the same services (it does). I actually didn't want the MySecurity service, but I think that was required on the Premium Devices (thus the "Bundle" in the PHPBfPD name) and that is what drove my PHP up to $12. What's interesting is that the CSR said that they decided to get rid of the device classes which would imply that you could get PHP for just $8 now even for a Premium Device.

When I went on today to sign up for Jump! (right before I wrote this reply) I had the option to "add Jump +$10" and "remove PHP Bundle for PD -$11.99", but no option for "just PHP for $8".

But, I just went back while I was writing this and now that I've switched to Jump I have a new option that wasn't there before to "add PHP" which is only $8 and it covers "mechanical or electrical breakdown".

So, it appears you can opt for regular non-Premium PHP for just $8, but it looks like I had to add "Jump!" first to get that option...
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
I've had the lesser, then $7.79 insurance all along. Mobile security was an unnecessary add on as the are free apps that do the same and more (Cerebrus). I, too, have had my device since launch day and I'm confused how people were "forced" into taking the $12 insurance plan.

Also, for those asking, I seriously doubt there will be a way to early upgrade in an early upgrade program. Sure, it would be nice if you could just pay $60 (2 months EIP and insurance) ahead and grab a phone 2 months early, but I doubt it. The program is already saving you hundreds.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luisrodjr:
Quick thing to add to all of this. Jump program is run by Assurant not Asurion. Not sure how less stressful the claim process works. -_-
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] Gam3r 4 Life:
After signing up for Jump I got to thinking about it and I'm not as happy with it as I was before. I guess I didn't really take everything into consideration, Ill explain and please feel free to correct me if I'm missing something here. The way I'm set up is probably like a lot of you are. I paid the $99 down, signed up for the unlimited everything $70 plan, pay $20 a month for the EIP, and have Jump. So my bill is now over $100 again, which is why I left several other companies. But that's not whats bugging me. I can get my bill down to about $87 if I pay off the S4. However now that I am on Jump the advantages to paying off the phone aren't as good as before. What I mean is lets say the S5, or some other awesome phone comes out after the initial 6 month period. If I plan on upgrading through Jump there is no motivation at all to pay off the phone first. Because if you do you will have lost a couple hundred vs. not paying it off.

Here's some examples:

NOT PAYING OFF THE PHONE - I currently owe $480 to pay off my S4. If I pay the $20 per month for 6 months that will bring it down to $380. I trade it in and the $380 is no longer owed and I get another phone, paying the down payment, and doing the Jump again if I want to.

PAYING OFF THE PHONE - Instead of the minimum $20 payments I decide I want to lower my bill and pay off the device. So I pay the remaining $480, this decreases my bill by $20 per month. 6 months later I decide I want to upgrade. I trade in my phone to get another. T-Mobile basically gets a free phone since they don't have to forgive the remaining balance, and then I start all over by paying another down payment and starting all over with a new phone. Ive now lost the paid off phone, and lost $380 VS what I would have paid if I just made the minimum $20 payments for 6 months. There's no difference at the trade in to T-Mobile whether the phone is paid off, or they forgive the remaining balance.

If I'm totally missing something here I apologize Ive been up way too long. Please feel free to smack me upside the head if I totally overlook something. Thanks
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] stevessvt:
No balance, no eip. No eip, no jump. No jump, no trading it in.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
Look at the example I posted on the previous page. There's a clear monetary advantage to Jump if you are upgrading AT LEAST once a year. You'll save hundreds over paying off the device, pure economics.

Now as you move beyond that first year, the margin of the value of your phone versus what is owed obviously grows. If you only owe $80 on a phone that could auction for $300 it makes no sense to trade it in and pay another down payment. Selling it would cover the balance, down payment and probably a few accessories.

I plan on going to the Note 3 to S5 to Note 4 and so on. I'll easily save $1000 in the first couple of years of I stay with Tmobile. This program is really for people like me who will trade close to the 6 month period. The longer you wait, the more you lose.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] dito33:
There is no saving anything with jump. You are leasing the phone and that's it. Buying the phone outright you are better off and then sale it or pass it to someone or just keep it as spare. I always have a spare phone to play with, it's my opinion.

Sent from my SGH-T999
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
I have to disagree. With Jump I am never paying full price for the phone with the ability to upgrade every 6 months. You are correct in that it is a lease. But leasing a car is cheaper than buying a car, especially if you only intend to start in it for the term of the lease. It's the exact same thing.

How am I not saving money if:

Phone down payment: $150

6 months of EIP: $120

New phone down payment: $150

=$420

Trade in, new phone, same process.

VS

Buy the phone for $629

Sell (even 6 months later) at a loss

By another phone for $629

=$1260 (let's be nice and say you sold it for $500, so $760 net)

Both of those cover the same phone, same period of of ownership. How is JUMP not saving me money?
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] stevessvt:
Plus the $10/mo for the Jump program.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
Which for many is $2 less than the insurance they were already paying for. Or it's $2.21 more of you chose the midrange insurance. It's an inconsequential change in price versus the $100s saved. I intentionally left out plan prices because of the variance. Since T-Mobile separates phone cost it's an easy apples to apples.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] stevessvt:
True, but it is part of the overall requirement. Had I known this was coming I would have added the insurance when I had the chance to my S4. But now Im hosed until my next purchase.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
That does suck.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] epsix:
I just sign up fir jump, even though I purchased my phone out right at full retail. Insurance cost me 12 buck but JUMP only cost 10 buck save me 2 buck each month. LOL... My plan is 50 unlimited plus 10 dollars for 2.5 gig data plus tax 70 dollars,add extra 10 buck fir JUMP comes out total 80 dollars each month. Worth :)?
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
Where do you get $80? JUMP would replace your insurance of $12 so you'd pay less.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] epsix:
80 dollars is my monthly fees plus jump. My plan is 50 unlimited plus 10 dollars for 2.5 gig of data and another 10 dollar for jump plus tax around 80 dollars monthly.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] luckychef28:
Got it. Either way your bill would be $2 less with JUMP vs insurance. Now, you bought your phone outright which is not what this plan is designed for, it's an EIP incentive. I'm not sure that if you walked in and bought your next phone outright of they wouldn't force you back to the $12 insurance plan.
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] aznmode:
The only advantage I see is you don't have to do the work of selling your device which you could potentially get more for. And how will it work if you upgrade in 6 months but decided you don't want that phone and want to go back to your s4?
[Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot] dito33:
My phone S3 is on contract and cost me $50 down, do the math now. I have no need to upgrade every 6 months. I use my other line for upgrade about every year or snatch good deal when get a chance. If you in the trend for must have new device then I understand that. My point is with jump you pay all the time.

Sent from my SGH-T999