[Sony Xperia S, Acro S, Ion] MarkMRL:
I have a love-hate relationship with this thing. I love the looks of the phone, how sharp and colorful the screen is, the camera is pretty good, the UI look great, the various Sony apps and especially the Walkman are fantastic, and the hardware of the phone is competent for 99% of tasks, but software bugs and poor support by Sony really drag the phone down into hate territory. I just can't stand bugs, both real life bugs and software ones. When any electronic device does things that make no sense on its own (like buttons not working for no reason, such as the volume up button bug in JB) I just can't contain my anger, and the fact that huge bugs like the video recording still isn't fixed just grinds my gears to no end. Sony is also ignoring user complaints, all we have to "give us hope" are some vague forum posts by Johan from SE support on the talk.sonymobile forums. This is just unacceptable in this day and age, especially considering the XPS is a flagship model from ONE year ago. It isn't some low tier cheapo model from several years ago.

Another thing that makes me rage about Sony is that they don't push new apps using the update app that's preinstalled on everyone's phone. For example, remember when the XPZ home, walkman, album, etc apps leaked, and they were insallable normally after downloading the apk files? Why the hell didn't sony push those using the update app? It makes no sense, it's just incompetence by sony's part, or deliberately making it a pain in the ass to install the new stuff, so less tech savy users are forced to buy the new models. Another stupid thing that Sony often does, is removing features with the updates, remember when the XPS had burst shot in Gingerbread? Or the 3D camera stuff in ICS that got removed in JB?

And finally, the XPS has an extremely serious overheat problem. I don't know why there aren't class actions lawsuits up Sony's ass about this. It's literally impossible to play any game or use any intensive app for more than ten minutes with the charger connected before the phone overheats and downclocks itself to 810Mhz, that's below Xperia U levels. Benchmark scores in Antutu for example get reduced by over 2000 points when this happens. It's just ridiculous. It also happens when not on charge, especially if you are holding the phone firmly or if you're playing in bed and resting it on the bed, it gets ultra hot very fast (30 minutes or so).

After this, I don't think I'm getting another Sony. I had a burning disappointment before with the Xperia Ray, when they upgraded it to ICS they made it literally unusable (and the same problem happens with the ARC S which I got recently, it's so insanely slow, laggy and delayed it makes me want to snap it in half, thankfully I'm not the user of the phone, or I might have done that, as I haven't even paid for it), now the XPS which never worked as well as I'd liked.

And finally, they STILL haven't released the official JB update in Italy. It's released everywhere else in the world except Italy, and I think Germany. There is something shady going on here. What's taking them so long to give us the official update? The JB you can flash with flashtool has issues with some italian carriers when it comes to mobile internet.

My next phone is probably going to be a Nexus, LG or HTC. I might even consider a Samsung phone, even though they look hideous and have poor build quality.