[AT&T Samsung Galaxy Note II] jeep447:
I know this has been dead for awhile but I still wanted to say something in case it helps someone else with the same issue down the line. I agree that asking for a credit instead of a refund is the proper way to go, but with enough persistence there's ALWAYS someone who can do something! I worked for a cell carrier but I also worked in collections for over 10 years, and I can guarantee as long as what you're asking for is reasonable and you remain calm and professional with the people you're talking to, without fail you will always get what you're asking for. There's no such thing as "no" or "there's nothing we can do" whenever I call somewhere with a legitimate problem, because I'm their worst freakin nightmare in those situations lol. Here's some tips that I can recommend that will practically guarantee you'll get what you're demanding..

1. First and foremost you have to make sure that what you're demanding is reasonable (in this situation demanding a credit back for paying extra for overnight and then having to wait 4 days is most certainly reasonable.)

2. You have to completely own your demand! Meaning there's not a single doubt in your mind that you DESERVE to get what you are demanding, because as soon as they sense even a little bit of weakness.. you're finished. For example in this situation somebody said well there's a thing about shipping before a weekend where they're not responsible..If you're willing to buy the crap that the carriers want to feed you, then you're willing to go ahead and eat it too imo. I wouldn't care if they showed me a damn neon sign that said "we're not responsible for shipping times due to weekends", because I paid for NEXT DAY SHIPPING.. not NEXT MONDAY SHIPPING! They knew damn well that you were not going to get it the next day because you ordered it after that certain time on that certain day, so they also knew damn well that calling it "next day shipping" was a blatant lie! So by trying to prove that it's not their responsibility, they're actually proving that they were more than willing to blatantly LIE about it in order to make the extra money! Never EVER let them convince you with all of their BS that you're the one who's wrong, because as long as you OWN whatever it is you're demanding, then it's impossible to be wrong!

3. NEVER EVER EVER EVER EVER cuss or swear at ANYONE you talk to about your situation no matter how upset you are (and believe me some people will literally try to egg you on because as soon as you curse at them they are allowed to terminate the call), because you'll immediately lose all of your credibility which means you've instantly ruined your chances of getting what you're demanding!

4. They will say "sorry there's nothing we can do" 100% of the time when you ask for any kind of credit to your account, and they do it for a REASON... Statistically, 83% of people who are told "no" when asking for a refund or credit will automatically take it for an answer without pursuing it further, so 83% of ALL requests for credits or refunds that they get will automatically "go away" as long as they have their customer service reps say "no" 100% of the time!

5. When the customer service rep says the obligatory "sorry there's nothing we can do" (and not "if" because they WILL), ASK FOR A MANAGER! They are almost ALWAYS the only ones who can actually make whatever you're demanding happen.

6. Whenever possible you should ALWAYS record your conversations to cover your a*s! A common misconception is that it's illegal and blah blah blah, which is BS because it only matters when it comes to using it in court anyway. They record the calls to catch you in a lie so you have the right to do exactly the same thing! For example I called my ISP about upgrading my speed and the guy I talked to said they could double my speed for $1 more a month. I asked him 3 times "Are you sure that my TOTAL bill will only go up by $1 dollar from now on??" Each time he swore that there were absolutely no hidden fees or tricks whatsoever, so I went ahead and did it..Then the next month I got my bill and it was $41 higher! So I called them and they basically sat there and called me a liar and said they wouldn't have ever offered me that because it's not something they even offer! Then even the manager tried telling me there wasn't anything he could do because it was "my word against theirs", except no it wasn't because guess what.. I had recorded that entire conversation! So instead of being flat out screwed because some a*shat in sales was trying to make his quota by making up some ridiculous offer that didn't exist, now I only pay a dollar more a month for twice the speed!! That's a perfect example of why it's ALWAYS worth it to record the call. If you can't record the call then at least make sure to write down the name of every single person that you speak to, especially the managers names. It technically doesn't matter if you get the customer service reps name because there are so many call centers that the odds of ever talking them again are slim to none. It's just always good to cover your a*s anyway.

7. Even if the manager says "sorry there's nothing we can do", then ask for THEIR MANAGER! Even if they refuse to get their manager and hang up on you (and believe me if you ever have a manager hanging up on you on tape, as long as you were never belligerent or swearing then you've just guaranteed that you'll get what you're asking for and then some!), call back and ask for another MANAGER...NOT A CUSTOMER SERVICE REP! Don't even waste your time explaining the situation to the next customer service rep (but that also doesn't mean you need to be rude to them about it either) because it'll definitely help speed up the process. Once you get the obligatory "no" from a customer service rep, you should only speak with managers from that point on until you get what you're demanding, or you'll just be wasting a lot time. One time with Verizon I spoke to 1 customer service rep, 14 different managers, and 2 district managers before I finally got the upgrade that they were blatantly trying to screw me out of. Hell no! Homie don't play dat! Lol

Finally last but not least.. If you noticed I used the term "demanding" all of the time instead of "asking", and there's a good reason why. Whenever a company has done something (whether it was blatantly or accidentally) that screwed me out of money, I'm not "asking" anybody for sh*t because the term "asking" implies there's a possibility they could say "no". There's no such thing as "no" whenever I'm demanding that they unscrew me out of the money they took!

Anyway that's just my advice, take it or leave it. Still to this day I have NEVER once been denied anything that I have ever demanded from all of the companies I've dealt with for screwing something up one way or another. Like I said as long as you were actually wronged (not because you decide that you deserve a new phone for no reason) and what you are demanding to rectify the problem is reasonable, then you should never accept "no" for an answer.. EVER! They'll only get away with screwing you if you let them! :D

Sent from the bag phone in my Pontiac Fierro