[Asus Transformer TF700] mazuka:
still locked

Looks like I lost this battle, here is a (shortened) list of my conversations with Clare, the support rep.

I have to give it to her, she was very polite even when I was not, but she did not help.

And the US ASUS rep who I PM-ed earlier did not reply to my message at all.

Clare:

The reason you cannot unlock is that your keybox is different from that in

our database. I am afraid you should send it to the RMA center again.

Then ask our engineers to transfer the data back to our server.

Remember not to let them send it back to you if they have repaired.

After they finish the process, please inform me so that I can ask

the department in TW to check whether the system information is ok or not.

If it is ok, then I will inform you.

Me:

I do not understand what you mean by saying "I am afraid you should send it to the RMA center again".

I did not send my tablet for an RMA on the first place, it has never been repaired, so the MAC address is the same as at the time I purchased

the tablet. My tablet has no troubles getting OTA or using ASUS Device Tracker. From what I collected from multiple posts on the Internet the issue is completely on the ASUS server end. This is why I gave you the MAC address - you have the MAC address, you have the serial number -please forward them to the team in TW you mentioned, so they can verify the information and adjust their database accordingly.

Clare:

According to the information on our server, the reason why you cannot

unlock successfully is that the keybox on our server is not the same

as that on your tablet. So you should send it for repair.

(and then she lets me know that since my tablet is out of warranty I have to pay for the whole thing)

Me:

I did a little research and I found that a lot of TF700 owners found

themselves in the very same situation as I did, and the only solution to

fix the issue was forwarding tablet's SN and MAC address to TW for

updating the ASUS unlock servers. Let me stress - the issue is on the ASUS end,

not on mine. All you have to do is to forward the SN and MAC to TW department in

charge of updating those servers. What is interesting you already know that,

I found posts where your name is mentioned and the way you helped customers was exactly that -

sending SN and MAC to TW for update. Again, I am attaching a screen capture of the error I experience as well

as a capture with SN and MAC, please send to TW and make sure they update the servers.

Clare:

I will confirm your issue with TW again. Generally speaking, if the

problem is with keybox, I am afraid you should send it to RMA center to

do that.

Clare:

I am sorry I got the reply that the keybox issue is only related with

unlock. So you can receive FOTA and use device tracker.

To correct this problem, I am afraid you should request RMA to send it to

our RMA center.

Me:

I am afraid I need a technical explanation why in the case of unlock versus

the case of OTA and Device Tracker I have to send for RMA.

Just stating that it is a "keybox" issue does not help at all.

Clare:

I am sorry this is all information I can get from TW. So I am afraid I have no further explanation for it.

My apologies for any inconvenience it caused.