[One (M7) Android Development] j to the 4n:
If you need any help, please use our new ticket system. The tickets are monitored by several people and you should have an response pretty quickly.

Also your question won't get lost like it might happen here on xda, if it's because of different timezones, your post got lost on previous pages etc.

You'll get notified about every action and reply via mail, so you won't miss anything.

That system also helps us developers to be able to concentrate more on coding instead of wasting time reading back in the thread and pick out the questions that need a answer.

The Ticketsystem you can see and use here: http://venomroms.com/my-tickets/
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Little introduction

Here you can see how submitting a ticket looks like. Ensure to fill in the fields correctly and provide as much info as possible,

that ensures, that your issue will get resolved as fast as possible[

That's the main view. It shows a list of tickets you created.

That's the details view of every action happened to the ticket and with each reply it got,

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1. When will the next version be released?

Wrong question.​

2. How do I install the rom?!

ViperOne Install Instructions

Download the the latest ViperOne full ROM zip from the download section

Place the file somewhere on your phone storage. Alternatively, if you have a USB OTG cable (I have this exact one), you can place the rom on a USB key (FAT32, NTFS are all supported).

Confirm the MD5 on the download page matches the MD5 of the file on your phone (ES File Explorer will show the MD5 of the file)

Reboot to TWRP Recovery

Backup current ROM if desired

Install ROM using TWRP and select wipe during aroma install if coming from another base

Reboot and Enjoy

3. How do install OTA (Over-The-Air) updates?

Settings - About - Software updates​

4. How do I restore my HEQS (Horizontal Enhanced Quick Settings)?

Try long pressing the date in the notification bar (Pressing the date for about 2 seconds will toggle between HEQS, Quick Launch bar and "nothing")​

5. How do I make my device look like stock?

To disable some of the tweaks, do the following:

Disable HEQS (Horizontal Enhanced Quick Settings): Long press the date in the notification bar for about 2 seconds to toggle between modes until it's hidden

Disable Weather: Tweaks - Status Bar - Weather - Hide

Disable Header Text (cpu usage, etc.): Tweaks - Status Bar - Header - Information - Hide

Disable VEQS (Vertical Enhanced Quick Settings): Tweaks - Status Bar - Vertical quick settings - Disable

6. I have a problem with the ROM (FC, Boot Loop, apps closing automatically). How can I get my problem resolved?

First things first. Try wiping data and replicating the issue:

Rebooting into Recovery

Perform a Nandroid backup (of just Data if you wish)

Flash the ROM and select the option to "Wipe Data"

Try replicating the issue

If the problem persists, capture a logcat and send it to me.

To capture a logcat, If you have fastboot setup, you already have the drivers installed and probably already have adb.exe in the same folder as fastboot.exe:

Open the Command Prompt (run it as Administrator if UAC is enabled in Windows)

run adb logcat >c:\logcat.txt

To capture an FC, use the command adb shell "logcat | grep AndroidRuntime" >c:logcat.txt

Press Control-C to stop logging

Paste the contents of c:\logcat.txt into http://pastebin.com

Post the link here with the problem being experienced

If you still have the issue, check to see if it's been reported here. If it's not the case use the Feeback option in VenomHub​

7. Whats the md5 sum thing?

It ensures, that the rom is downloaded correctly and completly to avoid weird issues when installing/using the rom. Google for "md5 sum checker" and you should find what you need.​

8. I found a theme or mod, will it work on this rom?

It's NOT recommended to use mod/themes that dont clearly state, that they are compatible with our rom. Thems/Mods always use framework files which will brake mods/stuff in our rom.​

9. My question is not listed here, what to do?

Ensure you used the xda search, google and your brain before asking a question in the thread. If you cant find an answer yourself we will answer your question for sure! (-:​

10. My media (pictures, music, etc.) is not listed in the Gallery/HTC Music/etc.

Try rescanning your SDCARD by using an app such as Media Scanner​

11. What are the correct sizes for custom carrier logo?

Try 100x100​

12. How do I update my firmware?

[MENTION=4782328]Red5[/MENTION] has created some very detailed instructions on updating your firmware. While it's not required, I highly recommend upgrading it since it improves the responsiveness of the touch panel and upgrades your radio to a newer version.

Check out his post for some step by step instructions: http://xdaforums.com/showthread.php?p=43551752

More information about HBOOT/Firmwares can be found here: http://xdaforums.com/showthread.php?t=2316726​

13. Developer mode is no longer listed in Settings. How do I enable it?

Go to Settings - About - Software information - More and click on the Build number 7 times. (For real! ;))​

14. Insufficient storage error on app update/install in play store

http://xdaforums.com/showpost.php?p=38899557&postcount=1​

15. Will there be a ViperOne ROM based on the stock Google Edition ROM?

Team Venom is an HTC Sense developer team. Our focus is to deliver the best feature-filled Sense 5 ROM for the HTC One and we have no intention of deviating from that.​

16. My HTC One won't connect to my Wifi?

That's a bug HTC introduced.

HTC tech recommendation:

Go to settings - wifi - setttings - wifi direct and rename your device to something shorter ( 3-5 characters)

Confirmed by several users, that it'll work

or

...at last you could use this fix: http://xdaforums.com/showpost.php?p=49862214&postcount=14736

Be aware: that'll brake medialink hd support.

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17. I don't get an activation mail for my venom account?

MSN, hotmail, outlook and probably other providers seem to have problems receiving those activation mails.

Gmail should definitely work.

To be able to register with a different mail got to:

Settings->Accounts & Sync: Venom: Remove account

No you can reregister. If you still got issues, drop [MENTION=4905624]j to the 4n[/MENTION] a pm
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