[AT&T HTC One (M7)] :
RECENT EDIT TO EXPLAIN SITUATION:

LOL wow guys really?

I've been royally screwed by AT&T so many times, them overcharging me, accidentally adding services and removing services to my account, charging me for a replacement sim when my calls would drop and would still charge me every single time to swap out a sim. When I had mobile insurance added to my account, I lost a phone, paid the deductible and they STILL would send my "reconditioned" phones that have flaws, scratches, issues. Took multiple devices before I got a half decent working one. Assurion is a POS company, honestly. Those who are PMSing over my post, seriously? You've never in your entire life lied, or done something for your personal gain? Against an organization or group that gains and benefits more from you? I really hope that all of you who're preaching ethics to me, really do live a righteous, sin-free life on a regular basis.

When I traded the S4 for the HTC One I did not know it had issues or broken. If I had a perfect working phone why would I want to go through this hassle?

Also...I pay for mobile insurance, if I wanted to take them on a ride and screw them over I could have claimed my device lost or broken and asked for a replace for the deductible of $199. MANY colleagues and people I know have done this. I didnt go that route.

1. In the past when I traded phones on craigslist, friends, family, etc. ATT would give me a tough time about it, Idk if this happened to anyone else or just my bad luck. They would ask me 100s of questions about what, why, how etc. I did not feel like dealing with that. I didnt like the S4 and hated touchwiz.

2. I didnt steal from them or not pay for anything. One of their reps told me to keep the other refurbished model as a spare, I didnt suggest it or as for it. They messed up, so I guess they felt like making up for it.

3. Yes HTC would take 14 days to send me back my device I send to them, all the while I would be phoneless. Dealing with AT&T was the best way to ensure I'd atleast be able to make and take calls in the mean time while this situation got worked out.

4. The original iPhone 5 I paid for I bought without an upgrade and paid full price of $500+, so I'm pretty sure they made so much money off me lol.

5. The new tax of 60 something cents to each customers phone bill will more than pay for a measly half broken HTC One

6. I've been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time

7. To the idiot that said mentality like this gets us into recession? Lol really? I pay for the service with money I work for and want a working device.

8. The reason I had to raise my voice and yell at the reps was because they refused to let me return the defective device and wanted me to just live with it or try a different phone instead. They refused to admit that AT&T and Assurion's quality control with their "refurbished"/"reconditioned"/"like new" devices have flaws and aren't tested out properly before shipping out to customers.

-----------------------EDIT END--------------------------------------------------------------------------------------------------------

So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.

So here it goes...

Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.

Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.

Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.

Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.

Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."

LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?