yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I'm not biting on the hardware thing until I see for myself that this upcoming official update does not produce the same images that we saw in reviews and adverts for the One. At this point if you are hell bent on this being a HW failure, and none of us are really sure, then no software fix will appease you.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Then why some people who got their camera replaced under warranty are still getting this purple tint issue?

1)ok, mby these replacement cameras were manufactured earlier (are the faulty ones)

2)this is software/firmware problem

//if that's not the case then yes, there is a very big mislead by HTC
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
http://www.youtube.com/watch?v=TLSoujtbL-8
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Are there any that have been around since launch that don't have this issue? Can it develop on any HTC One with enough camera use?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I didn't had this issue on the begging, had great photos in night, tint came from nowhere...
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Can't read, but coincides with this HTC One X wiki.

http://zh.wikipedia.org/wiki/HTC_One_X

Released on September 13th. If it is for the One X as well, I doubt it's a One fix. Unless the person posting has a One X and not a One, then it doesn't matter for us.

EDIT: Google translate

September 13, 2013	[Camera] v5.1.665884	Approximately 3.61MB

Camera functions can not solve the problems normally open

September 13, 2013	[HTC Sense] v5.4.665370	Approximately 1.41MB

Solve all the main screen and program shortcuts in the application view the disappearance of

September 17, 2013	4.18 * .5	Approximately 15.61MB

Camera: Camera does not function properly resolve open issues

HTC Sense solution in the main screen and all the program shortcuts in the application view the disappearance of. Other bug fixes

Seems like it's just One X fixes.
[One (M7) Q&A, Help & Troubleshooting] dqniel:
If this was truly just a software issue rather than a hardware issue, then why are some people affected and not others? If it was the software, then shouldn't everybody using the same firmware/software combination exhibit the same issue?

My guess is that there was a manufacturing issue for a batch or batches the sensor or some other part of the camera module, they didn't realize there was an issue until it became evident that thousands and thousands of people had the problem, and now the cheapest way for them to "fix" the issue is to make some firmware/software changes that minimize/mask the issue.

I think it was only a software problem then the issue would be much more uniform among the HTC One user base.
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
can you see? http://www.flickr.com/photos/87536987@N07/

my camera is very good.

I was replaced new camera at HTC Support Center.

Now, please wait android 4.3 and new fw. I think it will help you fix issues!
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I've been playing with some of these purple pics using Photo Editor app by dev.Macgyver. Using the color adjustment tools you can remove some red and blue to greatly improve the picture. Obviously you lose some detail in the darker areas but I just don't see any small cameras like this handle low light detail without a flash.

Now if this firmware makes adjustments to the sensor to address the RGB noise we should be good. Obviously with a real editor this pic could be fine tuned.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Oops. Here is the unedited pic.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I think this one you won't be able to edit :) And if you see not purple areas has normal color details...
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
That's a lot worse than what I was getting with my now returned handset
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
You would think so, yes.

If you look back to here http://xdaforums.com/showpost.php?p=45577245&postcount=1332 I had found a way to check what looks to be either the cam manufacture date or software date. I compiled the results of those that checked their phones. All dates are year 2013 so I will leave that out.

Red=Bad (obviously) :D

3/13 G

3/25 B

4/02 B

4/06 G

4/12 G

4/19 B

4/28 B

4/29 B

4/29 B

5/04 B

5/07 B

5/08 B

5/15 B

6/17 B

6/19 G

---------- Post added at 02:09 PM ---------- Previous post was at 02:07 PM ----------

Agreed.. that is crazy. I have not had a photo do that yet. It's been a pretty evenly distributed mess so far. That pic makes it look like a HW failure for sure.
[One (M7) Q&A, Help & Troubleshooting] mariorenz:
This one seems without doubts not the very same problem.. :confused:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Almost the same just cover all with purple tint, some areas are pure color, some purple tint, in good light I am getting like this pictures, no even sign of these waves, so how come hw this is hw
[One (M7) Q&A, Help & Troubleshooting] dqniel:
Very interesting. Thanks for the information. I'll try and find that file and post my results.
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
You have a very good point. If this is truely a hardware issue and HTC announces it accordingly, think about the after effects... Tons of customers will request for camera repairment, and I can't even imagine how much money will be spent on repairment parts and labour. And by claiming that it is a software issue, they can save tremendous amount of money, without letting the problem hinder their business.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
You can add 5/6 to that list thats what I have and it's bad :(

Oh and 4-30 that one is bad also was the return att sent me lol
[One (M7) Q&A, Help & Troubleshooting] rasta312:
st vd6869(1.0) cinesensor 2013-05-25 - Red tint

HTC One - Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] htcm7:
So by releasing software fix, HTC is cheating on us?
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Getting rid of this phone as soon as nexus 5 or oppo n1 are announced. This is my first HTC and it will be my last. Probably because the company will crumble due to cheap ass camera modules. All they did was try to cut corners and save money. Ultrapixel my ass.
[One (M7) Q&A, Help & Troubleshooting] clavin78:
This is my last HTC also. I've had this and the entire evo line. Also sticking with nexus from now on. Its too bad the camera is like this because I love everything else.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Tell me about it. Phone is amazing but camera and battery life are shocking. They should have put 2600 battery and 10mp rs sensor in but oh no they wanted to save money ! Lol.
[One (M7) Q&A, Help & Troubleshooting] hsiu4425:
Just few more days guys , we will know the answer soon... There is pretty much nothing we can do at this moment beside guessing:(
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I honestly don't think I'll dump this phone because of the low light problem. Heck, even if this software update is just a patch it is one awesome phone and there is always a flash. I realize nighttime distance shots are fubared. I have zero lag either in the camera or anywhere else, display is amazing. My battery life has been pretty good, I still beat my old Rezound with ext battery by about 8 hours.

Worst case scenario I'd have to send in the phone for a cam replacement. They have to be correcting the issue on the production line by now, so if it is hardware then redesigned repair parts should be available to the service centers soon.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Does anyone here think that the problem may develop overtime when the camera has been used a lot?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
It has happened to a lot of people, including myself, on a brand new out of the box phone. Some people started out with a good one that started turning on them.

There is no rhyme or reason so far as to what is making it happen. Mine has not been any worse (or better) since the day I bought it August 22nd.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Are there still some Ones out there that don't have the issue at all? regardless of how much it's been used? I just bought a One and it's arriving on the 1st. I was excited at first, but now I read about this I'm not sure what to expect.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
The only ones I know for sure that were good as of around mid-Sept were from cee43ja1, Marco.t..., nitin_ko, and Guich. Might wanna get in touch with one of them.
[One (M7) Q&A, Help & Troubleshooting] 80000037:
I have a friend in my country that bought HTC One Dual Sim 802d in taiwan... his device still free from purple tint. No problem with gaps either.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
I'm done with them I called today and talked to rep the phone I told her my friends phone has same software as mine and a great camera while mine is crap And that I want a new camera in mine and want to send it in they tell me they can't repair cameras till the update. If this update isnt a miracle then I'm ditching this phone and HTC all together if they don't fix this how can two phones with same sensor have a different result ? His was manufactured before mine which is whats even crazier
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yea, the whole date thing is throwing everything off. It's not even a batch problem, its more like an assembly problem. Maybe some copper shielding was not put in the right place..

Check out Step 15 --> http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/2

---------- Post added at 10:59 PM ---------- Previous post was at 10:44 PM ----------

How legit do you think this is? :P

http://www.ebay.com/itm/ws/eBayISAP...8746&item=400532818746&lgeo=1&vectorid=229466

Comes with a tool kit?! lol
[One (M7) Q&A, Help & Troubleshooting] htcm7:
I will join the club as soon as HTC fix the camera - via software/hardware.

Experienced their service about this issue is enough, don't want any trouble when replacing battery.
[One (M7) Q&A, Help & Troubleshooting] the_eclectic1:
When I rest my phone on the table I don't just get purple tint, I get texturing as well.

Notice that in good light the colors are fine but in shadow/low light there is purple tint. All in the same photo! Weird.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Welcome to the purple waves club :)
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
The most frustrating thing is this thread shouldn't still exist , especially for an item that retails around £500.
[One (M7) Q&A, Help & Troubleshooting] fridaycider:
Just had a new mainboard in mine . Camera was fine before it was sent in , now it isn't . Blue and red tint in low light pictures . Going to contact htc tomorrow .
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Totally agree with you, but my local service do not have tools to fix this phone, so they are going to send my device to other country which has HTC regional service center, it will take 2 weeks to send and get device back only, but they suggested to wait for OTA and then if issue wont be solved to come back to them.

They said that I am 2nd person who is complaining about it, but our country is small and if few thousands of one's are sold, most of users even do not notice they have this issue...
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Biggest problem is that a repair is no guarantee for a fix... You might get a new cam module, but still have the issue, or worse, or only temporarily better.

I'm still in doubt if it's a hardware or software issue (when is it hardware and when is it software, the hardware might not cope well with certain voltages or temps... but if known this can be fixed/adjusted with software by tweaking voltages, etc.)
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Personally I think that software is damaging camera and software tweak should solve it to not break future cameras, then I will go for replacement. HDR removal from camera app wasn't accident HTC recognized some issues with software which is damaging camera over some time.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
What do you mean HDR removal? I had the latest firmware & it still had it. When did this happen? (Not had HTC for a week or so now)
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
Exactly same here :(
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Some time earlier HTC removed HDR option from camera app with OTA update... Then next update came and HDR option came back.

Check in google HTC+ONE+HDR+CAMERA

For example http://androidcommunity.com/t-mobile-htc-one-hdr-camera-fix-update-rolls-out-20130724/
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Hopefully not long now...

http://www.nextpowerup.com/news/3768/htc-one-android-4-3-update-comes-next-week.html
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
International devices will get the update not before mid of October, that means in very good scenario I will wait for one more month with the purple tints .... How shame :(
[One (M7) Q&A, Help & Troubleshooting] hunkumar:
:D lol first purple camera club now ' purple waves club'. wonder what will come next:screwy:
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I'm thinking the same thing. There is a software problem that slowly damages the camera the more it is used. I told myself that when I get my One on Sept 30 or Oct 1, I would not use the camera so as to prevent damaging it, or maybe not use the phone itself, until a proper fix comes out.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
At least we will find out if it's fixed soon though
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Sharing some more pictures with the apparent software "fix"

http://imgur.com/a/sXnVC

There's little of hints of purple seen in every photo (most noticeable in the sky). Even HTC's band-aid fix is starting to show it's faults after a couple of days of use with the leaked firmware. I feel like the OTA update that comes in the next couple of weeks will not be able to permanently fix this situation. The pictures turned out alright but of course they aren't as good as someone who doesn't have this defect.Of course if these pictures are compared to the pictures seen in the OP of this thread, it's a huge improvement. There's some good and some bad here but for the price most of us paid for this phone we should honestly expect better from HTC.
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
to you a lot came out purple in the photos?
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Which firmware version are you using?
[One (M7) Q&A, Help & Troubleshooting] arch.anirudh:
Giving my phone for repair today...will post once i get it back...hopefully il get a dent free piece back :P worried and curious...:eek:
[One (M7) Q&A, Help & Troubleshooting] idrOiding:
i've 2 devices

one had the problem since i bought it

the other one had no problem

but after updating to 4.2.2 i got the problem on my camera

i tried to work in safe mod and i did a factory reset but still the same problem :(
[One (M7) Q&A, Help & Troubleshooting] buzz33:
apakua the

I should receive my new unit today, but post office here (Bosnia) is sometimes really slow... So most probably - Monday :mad:

I will keep you updated how this new unit will behave.
[One (M7) Q&A, Help & Troubleshooting] yakultski:
Worst Problem

I think I got the worst camera problem :(

I'm on 4.2.2 and I thought the update would solve this problem :(
[One (M7) Q&A, Help & Troubleshooting] arch.anirudh:
m really getting weird thoughts of them spoiling my new phone...can i claim replacement incase they damage or scratch the metal body ? and what if they dont accept that its their fault ?
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Sorry I'm not sure what we're looking at here. Is this covering the lens? Camera settings? Performance in low light?

Looks vaguely like the effect [MENTION=4386647]Riyal[/MENTION] was getting after some adjustments. Have you been altering the code?
[One (M7) Q&A, Help & Troubleshooting] paulkk:
I got a similar yet different camera issue.

It's also kind of purple/red when I try to capture something in low-light conditions. But not the whole picture, just this one spot, and it's always that exact spot. Any ideas?
[One (M7) Q&A, Help & Troubleshooting] yakultski:
This is actually a photo of a wood about 5 inches away. Here is another sample

All camera settings are in default.

EDIT: the camera problem in lowlight had existed even when I was in 4.1.2

When I first bought this device, I had no issues such as this. It only showed up after about 2 months of usage. sigh.

I'm thinking if I should send this to a service center... should I?
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
How must I do to fix them?

I can not accept. :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] amolbali:
I had a similar problem with my phone..and HTC replaced my phone..since it was only 10 days old..now the new camera works perfectly..
[One (M7) Q&A, Help & Troubleshooting] yakultski:
I contacted HTC regarding my camera problem and here's what they replied:

Thank you for contacting HTC.

We understand your concern that you’re having an issue when taking pictures in low light conditions. Don’t worry Neil Jan but rest assured, we are more than glad to assist you.

In response to your inquiry, we have already develop an update for your HTC One and once available, it will be delivered to your phone through an over the air (OTA) process. You should receive a notification indicating the update is available for download.

For you to check if the update is already available, you could follow these steps:

1. Slide the Notifications panel open, and then tap Settings.

2. Tap About > Software updates. HTC One checks if updates are available.

Note: • Make sure you have stable internet connection and full battery life.

However, what we can do first is to reset the phone to refresh its settings.

Here are the steps:

1. Turn off the phone within 10 seconds.

2. Turn the phone on.

Once you have done performing a soft reset, you may adjust the ISO to lower level to reduce noise.

To adjust the ISO here are the steps:

• From Home Screen

• All Apps > Camera Application

• Tap Menu for Camera Settings

• Adjust the ISO to low level.

Should you need further assistance, feel free to share your preferred contact schedule with us as we would be more than happy to contact you directly over the phone. You can also reach us at +1800 14410789 if you are a PLDT Subscriber or +1800 89086588 if you are a Globe Subscriber. Our business hours are from 8:00 AM to 8:00 PM, from Mondays to Sundays.

Thank you for choosing HTC. We appreciate your business. Have a pleasant day.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Andrew

HTC

Don't know if their software update will fix the camera..
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
I was updated 4.2.2.

When is the next update?

Could you ask HTC Company help me? :eek:
[One (M7) Q&A, Help & Troubleshooting] yakultski:
I'm also on 4.2.2

Already sent a reply to HTC if the update they were pertaining to was the 4.2.2 or a separate update just to fix the camera(hopefully it really is just a software issue).

Waiting for them to get back to me.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
new update should be like this 2.24.401.1 to 2.24.401.2. Anyway, that's good news. Hope it coming soon!
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Wow ok if that's stock behavior then I would probably send it in. I would try wiping and resetting the phone first just to confirm that is not software. Are you on a custom ROM? Check out page 4 of this thread, it looks like when the gain values were altered so this is either a calibration issue or there's something wrong with the sensor electronics. I'm not sure how either of those would spontaneously happen... What did you do just before it started happening?
[One (M7) Q&A, Help & Troubleshooting] yakultski:
I already tried factory reset (darn I lost my saved data in Final Fantasy IV) and the issue still persists. In the first week I owned this device I even tried a Zoe to capture lightning at night, and the Zoe was very much okay with no tint whatsoever. I'm on stock ROM and the last thing I remember doing with the camera was trying to record a slow motion video in low light condition and while doing this, this kind of camera issue popped out. I'm tempted to unlock bootloader, and flash a custom ROM to see if it will fix the camera. I really hope this is not a hardware issue as I hate to send this to the service center. Based on reviews, the local service center here sucks and I'm afraid that they may damage the phone further.
[One (M7) Q&A, Help & Troubleshooting] buzz33:
I got a new device, third one, and finally this one is ok! I will upload some pictures tonight from new phone and compare it with old one...
[One (M7) Q&A, Help & Troubleshooting] buzz33:
Should I wait or should I go :D
[One (M7) Q&A, Help & Troubleshooting] japjit100:
I m waiting for July lot

I just got doa
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Interesting. There have been some theories that changing the ISO can induce this problem but unless the video somehow did something different I don't see how that explains it. Sorry I'm at a loss :(

If you do send it in try to get them to repair rather than replace if you can. I know there's a risk of shell damage but you may lose your good microphone if you get a new one and HTC has a specific tool to disassemble them properly.
[One (M7) Q&A, Help & Troubleshooting] the_eclectic1:
Thanks! Lol. Purple waves club indeed. :D

It would be funny if it wasn't so sad.

I suspect it's hardware related. It doesn't take 3 months and counting to come up with a software fix. HTC should take ownership of this problem even if it means losing money fixing it. This was a key feature of the phone they were touting so highly at launch.

Who's gonna trust them again if they ignore this hoping to sweep it under the carpet.

Don't get me wrong I love HTC. But this is not responsible corporate behaviour.
[One (M7) Q&A, Help & Troubleshooting] cangia:
Where can i download/find this "fix"?
[One (M7) Q&A, Help & Troubleshooting] ridearoundsolo:
I have gotten two replacements from them and the cameras seemed fine but wait till u see the build quality, you won't want to keep it, I'm giving them one more chance but if not I'm just going to send mine in to htc because my original one has screen lift and light leaks from the bottom right corner of the glass(not the screen)
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Will we get this update via OTA? Don't we need S-OFF to change the firmware?
[One (M7) Q&A, Help & Troubleshooting] bl4ckdr4gon:
Source of "fix"?