yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
We're on the same boat. I got mine from the states.

Where did you inquire? WSI Phonecare? Would it be possible to have them order the camera module, then when the module arrives that's when we bring our phone to the service center? I'm willing to give a downpayment. 2 months is a really long time.

---------- Post added at 10:37 PM ---------- Previous post was at 10:34 PM ----------

I seriously think there's some sort of software thing they did that's masking the purple on mine. Because when I'm on Zoe mode, and warm camera of course, the purple is really clear. But when I go to still image mode, there's purple for a split second and it disappears. And it doesnt really disappear, more like the purple pixels turn into black ones. When I move the phone too quickly, it seems to lose track and the purple comes back, but once it refocuses the purple disappears again.
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
Can you give details of your firmware and Current version installed?
[One (M7) Q&A, Help & Troubleshooting] Ali812:
I've officially jumped ship, I don't see this issue being fixed unless I send it in, ordered the Nexus 5 but since it's on backorder in Canada I'll have to wait a month, I really wanted to enjoy the HTC One but I can't live with a terrible camera like this, went out to a bar for Halloween and all the pictures of my buddies and I were practically purple, it's honestly a shame. The Nexus 5 camera is medoicre at best but at least it'll be better than this. I wish everyone else here the best of luck with getting this issue resolved. I've learned my lesson, never buying another HTC phone again (they probably won't last long enough to make more than 1-2 flagship phones anyways).

/rant
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Stock AT&T, never updated since I started using it. (I'm afraid any update might screw up my camera)

4.1.2

Sense 5.0

1.26.502.10

kernel 3.4.10-g3de55a2

st vd6869(1.0) cinesensor 2013-04-30

HT35
[One (M7) Q&A, Help & Troubleshooting] shivamgrover21:
Final Solution to the Pink/Purpe tint Issue

Hi Guys, I have been following this thread since the very start but did not post anything.

So, I had two HTC One's (mine and cousins) both having the purple tint issue. Like you all, I was confused about the issue either being a software issue or a hardware one. We tried every possible camera settings but didn't help. Many of our friends had the same issue.

Possible solutions were - The 4.3 update or getting the camera replaced from service center.

The first HTC One, we updated to 4.3 but it didnt fix the problem.

I made a decision to give second one (MINE) to the service center:

R

Results: The replaced camera module is dated 22-9-2013 and I DO NOT HAVE PURPLE TINT ISSUE ANYMORE.

Also, to give you some relief, there was no repair gap, took 8 days (they knew the issue and told many phones had been replaced)

HTC will not announce the fix as they do not want to give away more camera modules perhaps or bad reputation.

BUT I HAVE BEEN DOING TESTING (HEAT AND HDR N ALL) NO PURPLE PINK TINT ISSUE NOW..

RELIEFFFFF..........

One more thing, they replaced my scratched volume and power buttons as well :D:D:D
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
I bought the Nexus 5 as well (2-3 week backorder). My One will be going up for sale soon.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I won't give up on htc one for nexus 5 (LG crap). Going to the service to replace the cam, seems they started to replace with new manufactured cameras from sharp.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
My wife just got the LG G2 and I have to say I'm impressed with it. I think your LG crap statement is based on something other then their current or 1 gen back devices. To each their own.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
My brother has LG g2 and he dreams about mine htc one, LG software and plastic feel are killing him :) nexus 5 looks more premium compared with g2 ;) also g2 voice recording Mic is awfull when my brother calls me, htc one clear and perfect ;)
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Don't get me wrong, I think the One was one of the best phones I've owned up until I started experiencing the purple picture problem. To me this is a huge deal and the fact HTC isn't doing anything about it (and not admitting there is a hardware problem) is what has soured my taste for them. I've had to use my Nexus 4 for the last 3 weeks and I forgot how easy it is to customize a Nexus device without worrying about S-ON or invalidating warranties. I'm not married to 1 particular manufacturer and will go to whichever one offers me the best features and value. I look forward to seeing if they survive and release another premium device (without serious flaws) but for now there is nothing else that they offer that would suit my needs.
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
Ok Guys,

now I´m almost sure that this camera issue is Hardware related!

At the beginning I also thought that it´s software related but after testing all

the new builds (ROM & Firmware) which are based on the 4.3 and which don´t fix this

issue I decided to send mine in to replace the camera.

I got it back just today with a replaced camera module (SHARP 9598A1 (bin 1-40%)) and after some testes I have no camera issue at all the colorful noise

is gone completely. Black is pure black in low light like it have to be!

So hopefully it the colorful noise will not come back during time, otherwise I will sent it in for repair again

that's for sure!

I can just recommend all of you guys to send in your faulty device and do not wait for a announced update

which, in my opinion, cannot solve the problem.

So hopefully you have as much luck I as I had!

Chears Marco
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Bad news about Nexus 5:

1. No stereo sound

2. Mic gain is too high, so audio record quality will be distorted in loud areas or concerts

3. Camera is on par HTC ONE only during daylight outdoors.

4. Mic quality is way worse in comparison go HTC ONE.

In general in terms of hardware it's gonna be downgrade, except CPU and GPU.
[One (M7) Q&A, Help & Troubleshooting] harlenm:
And you know this how? No one has the phone yet.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Check Nexus 5 xda. Many Nexus 5 users have been reporting.

Low light Nexus 5

http://imgur.com/a/d85C3?desktop=1
[One (M7) Q&A, Help & Troubleshooting] harlenm:
There are only a handful of people that have the phone so far, and we have no way of knowing if they have the actual final software. Plus those pictures look a hell of lot better than the pink noise crap that I have now.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Hardware almost the same as g2 so Mic and sound quality won't be better even with software as hardware is not for that ;)
[One (M7) Q&A, Help & Troubleshooting] djcoolguyno1:
finally gave up htc one after severe purple tint prob

happy with xperia z1
[One (M7) Q&A, Help & Troubleshooting] JeffyLube0:
I have a question for those who sent their ONEs to the repair center.

Does the phone need to be returned to stock (relocked, un-rooted, etc) in order for HTC to repair the phone??
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Well better would as stock, some repair centres are checking and your warranty can be voided...
[One (M7) Q&A, Help & Troubleshooting] JeffyLube0:
Thanks for the quick answer... Time to nandroid I guess.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Yeah also clear relocked flag and etc ;)
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
I hear mixed reviews about camera ?
[One (M7) Q&A, Help & Troubleshooting] djcoolguyno1:
perfect camera to have a smartphone to add taste to it waterproof
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
You sold your HTC one? Looking to do the same as you but not sure how much to sell it because of the camera issues
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Looks like the Nexus 5 does a pretty good job in most conditions.

http://www.androidcentral.com/nexus...ideo-samples?utm_source=ac&utm_medium=twitter
[One (M7) Q&A, Help & Troubleshooting] Atr1x:
Alright I'm planning to send mines in for replacement. Also my bottom speaker isnt flush with the bottom and my screen has one stuck pixel, so I'm wondering if they will fix that along with the camera. Anyways I'm planning to revert it back to stock and relock bootloader but do they check for S-OFF?
[One (M7) Q&A, Help & Troubleshooting] Marc199:
Well, my contract allows me to get a replacement within 24 hours, so I called them, got a replacement, everything is working fine. It is definitely a hardware issue, my camera is working fine since then. I've tried a lot of software configurations, but until my replacement my camera took those nasty reddish pictures. So everyone who is hoping a software update would fix it, should get a replacement phone.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Some do and some don't. In Canada they do and will refuse in-warranty claims if they see S-OFF. You take a chance if you send it in S-OFF.
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Now the HTC will record down the IMEI of the S-OFF phone and even you reset to default, S-ON and etc, your phone will be voided permanently and no more warranty.
[One (M7) Q&A, Help & Troubleshooting] chiapetti:
I'm really ****ed up, I am brazilian and bought mine in Paraguay 3 months ago. Here HTC doesn't have assistance for HTC one. I'm going to Paraguay only next month, and I don't know if they really have assistance there, because I bought in a city in the border famous for shopping, being cheaper than in Brazil (lower taxes in Paraguay). Someone have one ideia of what could I do? Should I try to send to the warranty in paraguay? Or I try to fix it in Brazil?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Where? Htcdev? :)
[One (M7) Q&A, Help & Troubleshooting] djcoolguyno1:
Get u r prob solved it will be worth around 30k
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
To add to this, when I'm in a very dark room, my camera will show mostly black, but when I shake it a bit, and the software "fix" loses track for a little bit, I will see red/purple tint everywhere for a while, but to my surprise, It can pick up an image of the dark room, but right after, it goes all black again and it cant see any more. I'm almost convinced that a cover-up fix is present on mine but it causes the camera not to see much in the dark. The camera is capable of seeing in the dark, but since it's capturing red/purple, the fix seems to cancel it out, so it'll show black instead, meaning bye-bye to the low-light capability.

And, in semi low-light photos, no purple tint but the sides are considerably darker. As if the software turns the purple pixels into black ones
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
On its way

Now i've sent my phone of to the repaircenter.

Miss it already :(

Hope it will not take to long...
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Ok guys, for those who are still looking for information on repair centers in your country here is a link to a thread with an EXTENSIVE list of information.

http://xdaforums.com/showthread.php?p=11215230

Please give thanks to the OPs
[One (M7) Q&A, Help & Troubleshooting] n1234d:
I had the purple tint problem, and sent my phone for repair. Current sensor is of September and takes perfect pictures
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
I've replaced my sensor, took them 2 MONTHS to wait for the camera part to arrive (i still keep my phone during that time though), and 1 week to repair my phone. Everything is back to normal again. I've also checked the sensor date and it's quite recent, from September so i hope it wont get damaged again.

Advice to people who have this problem: if you can, get the sensor replaced as soon as possible. It's just as simple as that, unless you have some difficulty sending it to the repair center then it's really unfortunate. It is a hardware problem, it's been tested over and over again and the only way right now to get rid of it is replacing the sensor, no software fix
[One (M7) Q&A, Help & Troubleshooting] shani248:
It's weird for me that people are sending in their cameras for hardware fixes. I took some pics with my HTC one on 4.1.2 no-root that i bought from the UK.

Just for comparison, here's the OLD image's EXIF

Here's the new image's EXIF

The old one had 1000 ISO, while the new one has 800 ISO. Doesn't make sense reducing iso. So what do you guys say ? Is this a hardware problem or a software ? Seems to me more software than hardware.

Also I'd like to mention that the new image is on ARHD 31.0 rooted.
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
People believe what they wanted to believe, if you think it's the software you can wait for your fix
[One (M7) Q&A, Help & Troubleshooting] hbaras06:
My camera not purple but my camera shaking
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
If i understand right, HTC tried to mask the hardware problem via software tweaking, which is lowering the iso.

It's def. hardware.

And the camera degrades after a period of time, so it's possible you had no problems in the beginning like mine, but after some weeks/months it starts to show up.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Same here.. this loaner Thunderbolt is just SOOOO SLOWWW.. :crying:
[One (M7) Q&A, Help & Troubleshooting] zimilaci:
Its funny...although I also have this purple blue thing...(only when I take stills...in video its good...) I am not planning to take it back although I still have 1.5 yrs of warranty... Cause i take rarely images in a black room...and where a small light it takes normal pictures...and furthermore... I will buy a dslr...so it does not bother me that much...

Amd i still think its a software issue...it was different in every rom...and its working fine in video moder....
[One (M7) Q&A, Help & Troubleshooting] karl_azytzeen:
I found this today, some days after update to oficial 4.3 Sense 5.5 trought Ota. All oficial rom, kernel except of root and recovery.

this is wahat happens:

NO FLASH lots of ilumination

NO FLASH low ilumination

WITH FLASH lots iluminacion

WITH FLASH low iluminacion
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
hi guys ,

any changes in the results after replacing sensor/camera after using for longer period like 1 or 2 months??

want to know how the new sensor behave after 1-2 months
[One (M7) Q&A, Help & Troubleshooting] Riyal:
This is an invalid statement... HTC can't void your warranty just cause they have a record of your IMEI requesting a unlock key on HTC Dev. I could like get a phone, request a key there and decide to live with a locked up phone and they can't just void my warranty because I requested a key file.

Nope consumer policy all over the world doesn't work that way when it comes to warranty.

---------- Post added at 02:00 PM ---------- Previous post was at 01:57 PM ----------

I can see pink/purple flares on some of the pictures! :D

.

.

.

.

Oh wait that was just fireworks haha! Nice shot there... I wish I could easily swap my HTC One here in our country without any hassles >.< Lucky for those who live just around where the service centers are and *sigh* for the likes of us.
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Thanks :D Couldn't get any pics of them in the sky.. It's difficult! :cyclops:
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
There was so much pollution, this is the best I could focus.
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Aha! So the One Rules above all!! :D But, is it even possible to take a proper pic of a rocket in the sky? I set the focus at infinity, and it yet captured blurred,noisy pics.
[One (M7) Q&A, Help & Troubleshooting] shivamgrover21:
Final Solution to the Pink/Purpe tint Issue

Hi Guys, I have been following this thread since the very start but did not post anything.

So, I had two HTC One's (mine and cousins) both having the purple tint issue. Like you all, I was confused about the issue either being a software issue or a hardware one. We tried every possible camera settings but didn't help. Many of our friends had the same issue.

Possible solutions were - The 4.3 update or getting the camera replaced from service center.

The first HTC One, we updated to 4.3 but it didnt fix the problem.

I made a decision to give second one (MINE) to the service center:

Results: The replaced camera module is dated 22-9-2013 and I DO NOT HAVE PURPLE TINT ISSUE ANYMORE.

Also, to give you some relief, there was no repair gap, took 8 days (they knew the issue and told many phones had been replaced)

HTC will not announce the fix as they do not want to give away more camera modules perhaps or bad reputation.

BUT I HAVE BEEN DOING TESTING (HEAT AND HDR N ALL) NO PURPLE PINK TINT ISSUE NOW..

RELIEFFFFF..........

One more thing, they replaced my scratched volume and power buttons as well ..

ATTACHING SAMPLE IMAGES AFTER SENSOR FIX
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
yeah, they didnt replace my phone as i still recognize all the dents and bump i've made, but one thing that i noticed BEFORE that mine HTC One is not perfect, it has gaps small gaps, not much, but AFTER the repair when putting the phone together they make it perfect, zero-gap!
[One (M7) Q&A, Help & Troubleshooting] raghav2511:
Try burst mode
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Won't help, camera takes at least 2-3 seconds to focus, till then the firework's gone.
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
I think HTC replaced the lousy camera module for you and I can see your photo having pink spot problem now... check the middle of photo. Do you notice that? heehee.

---------- Post added at 02:11 PM ---------- Previous post was at 02:08 PM ----------

Now purple tint no longer hot topic because HTC can resolve with replace the camera module.

Now pink spot is hot!!! Because the camera module they give to you will have pink spot problem !!!! Well done HTC. Give us busy to read forum everyday in order to find solution!

---------- Post added at 02:12 PM ---------- Previous post was at 02:11 PM ----------

Now purple tint no longer hot topic because HTC can resolve with replace the camera module.

Now pink spot is hot!!! Because the camera module they give to you will have pink spot problem !!!! Well done HTC. Give us busy to read forum everyday in order to find solution!
[One (M7) Q&A, Help & Troubleshooting] vcrp94:
They didn't replace my phone either, but they did give me a new body as mine was a bit dented and scratched and it came back today without scratches/dents, and as i had dead pixels in the screen they also replaced the screen! My phone is new again! And no purple tint to be seen now! :laugh:
[One (M7) Q&A, Help & Troubleshooting] dassub:
Has anyone had any repair success from Canada? I've sent in my HTC One S to their Markham repair facility before with great results, but I want to make sure they have the new camera sensors in stock before I send my One in.

I called HTC and they're ready to set up an RMA for me, but I want to know what camera sensors they're using for Canadian repairs.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well.. they received my phone.. let's see how long it takes to fix. :fingers-crossed:
[One (M7) Q&A, Help & Troubleshooting] ReNeH99:
FA39...
[One (M7) Q&A, Help & Troubleshooting] shivamgrover21:
no pink spot

That is the decoration lights you mistaking as a pink spot. There is no pink spot in the photos.

take it easy
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Send in for repair for sure.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Mine is currently in for repair at FutureTel in Markham. I should know if they fix it in the next week.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Great, I'll keep an eye out for any updates you have. I also sent them an e-mail asking if they have recently manufactured camera sensors, so if they reply I'll post an update.
[One (M7) Q&A, Help & Troubleshooting] vietkangta:
Ive sent them an email to request to replace my phone but they told me to wait for a software update that may fix my phones camera. How do i get them to replace my camera module?
[One (M7) Q&A, Help & Troubleshooting] anomalos:
we say that the night photos are worth
[One (M7) Q&A, Help & Troubleshooting] alangrig:
What's camera sensor production date?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Ok, now I hope they find something wrong...
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
Failed to fix my issue although they replaced the sensor. Will send again.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] Sylvania2:
Hi

I just got my phone back from repair center, issue was blurry edges in landscape photos ad the purple tint.

After first repair, they had switched alu parts and did a software update, ofcause it didn't help. Returned the phone again..

Got it back today, alu cover is, dirty and gaps around the edges. Original cover is hard to fit. Camera and flash led is badly centered. But yet again, they say "software update"

Looks like they did switch camera module.

Camera info:

st vd6869(1.0) cinesensor 2013-09-25

Phone info: SH34EW , Shanghai 2013-4-14

Camera is good, no purple tint, focus issue has not been tested yet ( too dark outside ).

Is it possible to find other manufacture dates? I would like to know if it is a refurbished or my own repaired hardware i got back.

Best regards
[One (M7) Q&A, Help & Troubleshooting] dassub:
Markham location? Or BC?
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
Markham, they just had to waste money on shipping.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] fachadick:
That's disappointing. You would have thought that the September batch would have been fixed. I think this is the first 39 I've seen with the issue.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I guess it really matter about the cinesensor date, not the serial date.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I called the US HTC customer service. They are telling me to wait for the update.

total BS service!
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Well sadly like so many before me, the same problem is coming back on the new phone which had a perfectly functioning sensor when I first got it after just 1 week. Wow...I can't believe it happened that quickly. It's definitely not as bad as the first one was towards the end before I replaced it but it will, of course, continue to progress to that same level again on this one now that it's started. I've upgraded it to 4.3 and I again see the pitiful "fix" kick in - the noise builds up and then it resets the exposure (mostly ISO) lower, which of course destroys the ability to see much of anything in the resulting low light picture.

Just as before, the issue is created and worsened by heat.

Some examples:

Phone down on table, temp. 40, red noise is back

http://xdaforums.com/attachment.php?attachmentid=2372163&stc=1&d=1383634539

Right after the first picture, temp. 40, no light source, red noise

http://xdaforums.com/attachment.php?attachmentid=2372164&stc=1&d=1383634539

Let the phone cool down for a while. Phone down on table again, temp. 22, red noise gone

http://xdaforums.com/attachment.php?attachmentid=2372165&stc=1&d=1383634539

Taken right after that in the same spot as before, temp. 22, no noise

http://xdaforums.com/attachment.php?attachmentid=2372166&stc=1&d=1383634539

After 10min use, temp. 30, light far behind me, red noise is back again

http://xdaforums.com/attachment.php?attachmentid=2372167&stc=1&d=1383634539

I caught the above picture before the "fix" kicked in. BTW, that's how it SHOULD be performing (but without the red noise) in case there was any confusion, this is supposed to excel in low light...

Now here's the same picture but after the exposure is automatically (completely out of my control) reset

http://xdaforums.com/attachment.php?attachmentid=2372168&stc=1&d=1383634539

So this is crap. Oh, and yeah, that's right in case you caught it, there's a hot pixel on the sensor to add further insult.