yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I will wait with replacement, because seems issue is not well known, don't want my phone to stay in the service for couple of times ;)
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Korean LG photos lights very dim in lounge will upload htc one soon
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Herere some samples f4om my lGG2 excuse spelling as i have korean model i wish i got uk one but thtas another story . I found night shoys htc one didnt have as much lag but lg did. Lg focused much much better . Htc i jad to actually press to focus on some pics. I no5iced banding on screen on both phones and i truely think its OIS as my S4 never did this.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Only uploaded 1. Fing typical . I will start a new thread

---------- Post added at 01:41 AM ---------- Previous post was at 01:40 AM ----------

Oh and i did not notice any purple haze . Wooo
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Me from my HTC. I also noticed both phones have metering.. bonus !!
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Here is the thread http://xdaforums.com/showthread.php?t=2471599
[One (M7) Q&A, Help & Troubleshooting] qazsxdcfv:
so i will attach mine:

1st , this was before my H1 gets that purple tint , but it has a little bit pinkish tint. ( indoor ) :D

2nd , ( sorry for little blurry ) this was the pink-purple-ish tint goes out ( outdoor ) , until then see pic 3. :D

and this is the last , i used HDR effect and capture at very low light scene ( indoor ) :D
[One (M7) Q&A, Help & Troubleshooting] slashas69:
http://www.trib-design.com/HTCOneCamera.html have a good day :cool:
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Nail on the head..

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
We're on the same boat. I bought mine in the US and I'm in the philippines too. I wonder if they would still honor warranty, or a recall if ever
[One (M7) Q&A, Help & Troubleshooting] FC1032:
I really don't know what to say anymore... I went on a night shoot for fireworks last night, so had a good chance to see how well (or poorly) the camera did in PITCH black conditions and extreme low light pictures. I'm running PA, so it's mostly the stock camera app. For some reason, proper EXIF is missing, only an ISO value and exposure time is presented, aperture is F1.0 which is not correct. So here are some pictures that I think turned out pretty well (in respect to handling low light and black):

###Warning large images ahead!###

First picture of the night - ISO 2000

ISO 2000

ISO 2000

ISO 1250

ISO 250

I won't lie about the camera problem, because it certainly does happen (there are even worse ones):

ISO 2000

But what confuses me is that, even seconds apart, I can get a clean image:

ISO 1000 (Maybe it's lower ISO?)

Overall for me, I can clearly see a blue tint is usually evident on the right side of my screen. Looking over the large amount of photos from last night, it certainly misses more than it hits. Tinted photos could probably be touched up easily, but we shouldn't be required to do this. I'm still optimistic, my tinting seems uniform, it doesn't seem to get much worse over time, so a software fix could most likely mask/fix these problems for me in fact I feel my problem is just that the camera has a really bad choice of white balance control. It's a capable camera; despite it's colour tinting, it still seems to capture more detail in low light than my friends' phones (IP5, SGS3, SGS2). Don't disappoint me HTC!
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
As you can see in this pic , i am in a good lit place , the laptop is also providing some some light but still pics are totally f'ed up !
[One (M7) Q&A, Help & Troubleshooting] the_eclectic1:
Welcome! You are the newest member of the purple waves club.
[One (M7) Q&A, Help & Troubleshooting] ayan15:
Low light disappointment..
[One (M7) Q&A, Help & Troubleshooting] Huey85:
Low light (light switched off in my bedroom) and sunrise coming through windows in the rooms outside.

Don't think there's any people tint here.
[One (M7) Q&A, Help & Troubleshooting] afhum:
Nice. Do you rarely play heavy games for long periods of time? I often do so which I think the intense heat kind of 'damaged' my camera sensors. :( that is to assume the damage is all hardware..
[One (M7) Q&A, Help & Troubleshooting] onisajo:
the source of the heat is one of those two IC placed near the sensor, not sure which though:

i opened my h1 myself and found out that the whole camera flex gets really hot (way too hot imo) when we activate the cam.

i think the image chip generates too much heat ( bad manuf. process ), emits light and the sensor reads them as purple/red/etc in ANY LIGHT CONDITION, not only in low light but also in high light (but gets corrected with higher light source).. and unfortunately it is placed too near to the sensor
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Seems to be true. Cause my phone being under normal temperature is OK. But after shooting HD video, picture appears to be purplish or pink.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
After recording HD. Photo has been taken in bathroom almost with no light at all in full darkness like previous one.

Afterward after using phone for the second day I'm confused whether to exchange for another htc one or not?!!!
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Guys seriously,

Stop talking **** about the phone's build. That it cant be fixed.

Your camera module is a faulty one when there is a tint. Get it fixed and demand a august produced module like I did.

And to the people saying it is a heat problem:

It still is a faulty camera, it might not be visible when your device is cool, you are all just trying to find the source of the problem so that you can tell: even if mine gets replaced, it won't be fixed, because the source of the problem is something else. stop being lazy and book yours in for repair.

To the people who still think that it can be fixed via software: NOPE

HTC is just trying to safe money. A lot people are dumb enough to believe that its getting fixed by a software upgrade, So then HTC achieved the saving money thing right?

Moral of the story: If you're camera is bad, don't hesitate, the only solution is to take it in for repair.

Just to convince you, here is a comparison:

BEFORE:

AFTER:
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
Check it ... If u have warranty why settle down to doubt and worry ! !

Do u put a case ? I use tpu bumpers so the phone cools rapidly.

Really if i had this problem which thanks to god i dont. I would have sold it immediately as am unlocked unbranded sim free phone. If u have warranty with contract go fix it!

---------- Post added at 02:21 PM ---------- Previous post was at 02:18 PM ----------

@ipmanwck would u please share us g2 vs htc one night landscapes ... Low light landscapes. Thx
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
If you exchange it for another HTC one, you'll probably get a faulty one back, demand a camera module replacement.
[One (M7) Q&A, Help & Troubleshooting] imaspaceguy90:
UPDATE

Replaced the camera module since I was changing the housing anyways. The module I bought was dated 04-06-2013, so a pretty old one. I found it to be better than my old one that I believe was a newer build. Im pretty sure this issue is a gradual degradation and related to heat damage from the abnormally warm module and circuitry. At first I thought that maybe the senors close proximity to one of the phones processors was causing the issue, but no, this camera is its own enemy when it comes to heat. I used some copper tape to try and give it a little more surface area for the heat to transfer to , and its better, but the sensor still gets hot **JUST FYI, I am on HTC's newest firmware 3.22, the "FIX" firmware. Video is uploading now of some interesting findings on the heat issue.

Short Video of Heat vs Purple.

http://youtu.be/KZqZv6MlU8g

New sensor Macro Shorts low light
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Does it so terrible to fix as ifixit marked?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
This explains so much. So the heat slowly damages the sensor? When you put your finger and the heat dissipates, does the image quality go back to exactly how it is supposed to be? meaning it can be fixed for good with proper heat dissipation?
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Ok, Then after you have replaced the camera module, have you run any stress test for example run the HD video recording for 10 mins (heating the camera) to find out if the purple tint will come back or not? Can you do that for us?
[One (M7) Q&A, Help & Troubleshooting] valeschumi:
Are people from HTC reading this thread? As in the actual owner or owners of THE company? They must release an official statement if they could fix the issue or not.. we are all left in the dark.. i honestly love this phone even with the pink thing.. but its really frustrating knowing that this piece of gadget could have been perfect or number 1 if not for this not minor but major flaw.. i bought it for taking lowlight pics!!! Will HTC fix this or not???!
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
it could take thermal paste?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
This is what I have been thinking about. If I'm gonna get replaced camera model, how long it will gonna take to get purple tint back, cause I usually shoot around 20 to 30 minutes of HD video on daily basis?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
You're right. It's pretty close to becoming "the perfect phone". Everything is good about it except for the camera. It would have been better if they just used an 8 or 13 megapixel camera that worked properly.
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
I dont think its heat related its bad batch. I played asphalt8 for 1 hour without powersaver and the phone was pretty hot .. took some photos and video while its still hot and everything is ok. Go change the modules or the while phone with a newer built date say patch 3
[One (M7) Q&A, Help & Troubleshooting] valeschumi:
To be honest i wasnt that impressed with the h1 camera (but its focusing was much better than my wife's sgn2). I was still content with it coz i just took pics for facebook blah blah, im not a pixel peeper and lowlight noise was understandable to me (my dslr could handle those). But this pink f@#!!n thing is annoying as f@#k!!! Ang changing the sensor is no guarantee! If HTC could just say it out loud that the new batch of h1's will have perfect sensors then ill have mine replaced with a new unit.. having the phone fixed here in the Philippines is out of the question knowing how crappy the lone htc service center here is.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I'm from the Philippines too. I'm from Cebu. The problem is mine came from the states and they probably won't honor the warranty. And yup I came from 8 megapixels and I thought I can live with 4 for as long as the colors are great and low light shots are great, but the purple tint is very disappointing. Maybe I should have gone for the butterfly.
[One (M7) Q&A, Help & Troubleshooting] imaspaceguy90:
The copper tape has a conductive adhesive backing.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Would using a can of compressed air over the sensor achieve the same result? If it's heat related, the﻿ cool air should make the purple go away.
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Many people can not simply send their phone back to a carrier for phone replacment and must send their phone into HTC directly for repair. There have been enough people who have. Reported sending their phones in and having to wait a few weeks only to have their phone sent back with the issue still there or the issue coming back after a few weeks. In fact, many people have remarked that their phone was returned with extra damage done to it during repair process.

That's a lot of time wasted and potential for extra damage to risk for a fix that may or may not work..

Personally, I don't belive that HTC will do anything about this issue, hoping it will go away on it's own. I am just hoping that they will finally acknowledge that they screwed up... A little aplology would be nice, rather than trying to deceive their customers and treat them like idiots..
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
HTC will never admin to a hardware problem. Their financial situation is not the greatest and if they admit fault, they will have to repair millions of devices which will completely bankrupt them. For all we know there may not actually be a permanent fix if the damage is caused by heat over a period of time. Good phones today could eventually exhibit this problem depending on use unless they come up with a better camera design.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
First of all it is, without doubt, heat related. People need to accept this (not saying you haven't). People here (including myself) have done tests cooling the phone and the issue goes away. Image sensors are very sensitive to heat, it's logical. Does that mean it's faulty? Yes, it means it's very sensitive (they told us this yes?) and that the handling of the situation is poor (not adequately shielded and software not optimized)

Secondly, replacing the sensor is fine, but if there is a fundamental problem with the way the module generates or deals with heat then the replaced one will fail again. This had already been seen by those who replaced theirs early. So it's not about being "lazy" is about waiting to find out what will and won't actually fix it. For example, I want to see if more people's replaced ones fail (like yours for example) and if htc will change the way the modules are designed in response before I go that route.
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
So how do u explain that others not plaqued by heat? I mean if it is heat related then all sensors gonna be affected with heat right ? ? Am with the guy said : Go fix your phone or get it changed. Its all under warranty ... thats why warranty was meant and we pay extra money for it ... right ? !
[One (M7) Q&A, Help & Troubleshooting] monkeypaws:
Well the assumption is that it's heat. There no actual factual data proving that. Also recommending putting your phone in the freezer seems like a stupid idea to me. Reading over all the comments and seen that mentioned a few tines. I mean. Come on, really?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Or possibly there's a batch of camera modules that have problematic camera ICs that give off too much heat?
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Not to mention, sticking your phone in the freezer or fridge will cause condensation inside the phone, which common sense tells me is a big NOPE!

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
No one is expecting you to keep your phone in the freezer. This experiment was to narrow down the cause of the problem. So far it appears that heat plays a major factor in the malfunction of the camera sensor.
[One (M7) Q&A, Help & Troubleshooting] trashed78:
Taken with a cold phone directly, ****ty expensive ****

Not very dark in the room either.....

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] koax88:
My camera improve since installed arhd v22,but still not perfect
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Can someone with a good working camera do me a favour?

Lets say you were trying to focus on a grain if rice in a table, in normal mode and in macro mode, how close could you get the camera lens to the grain of rice and still keep sharp focus?...

My camera has the pink issue in low light, however I have noticed that normal and macro modes don't seem to do much, and even in good light, as the phone warms up, my ability to focus on close objects get worse and worse
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Pretty good.
[One (M7) Q&A, Help & Troubleshooting] koax88:
for a few seconds.:D, then it went purply again..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, gave a kid to play asphalt 8 for an hour. Result is awful. Now I got purple even under normal light conditions.

Gonna call my manager tomorrow and arrange direct unit replacement produced in August at least or September if they got one in stock.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
All the things we say are just theories (including what i say). It's just hard to tell whats true, because we have to find it out for ourself, it's not written somewhere. It might be early to say that my module is NOT faulty, but I do think that.

Something to mention is that i have got a replacement module before ( 2013-06-08 ). Right at the moment i got it, i tested it, and after like 20 seconds i already saw blue corners, and a while later, all purple.

But now after another repair i've got a new sensor (again) from 2013-08-15(somewhere) and it stayed black after 3 minutes. It sure is not long enough to tell if it's faulty or not, but it's atleast a " better " one.

Lets say that it is faulty, and it is currently giving me black shots, why would i want to stress test it 20 minutes, just to look if it comes back?

I'm glad that i can make low-light shots when i have to, so i want to keep it that way as long as i can, i'm not gonna beg for it to come back with stress testing the camera.

Let's just hope that a fix will come very soon, might be good that HTC is going to confess, which they obviously won't do. or that a fix will be found by us, the customers.

Just to get the facts straight.

-I've sent my HTC one two times in for repair

DIRECTLY

to HTC. So not via a carrier for a

replacement.

-My phone was gone for 1-2 weeks each time, which i didn't like ofcourse.

-After the first repair the issue still remained. decided to send it in anyway, but now with a note saying exactly what they had to do ( august module).

-It came back with a minor scratch, and very little visible damage where they lifted the screen.

But after the 2nd repair it seems to be fixed. And knowing that I can make low-light pictures without having a purple tint all over it, is really worth it in my opinion. It's not like you're going to look to the scratches all the time and be depressed about it.

But a major function in a smartphone these days is a camera, so to have that fixed, and be given back a little scratch, so what?

Ofcourse, some people don't have access to HTC Care, but most people have.

Everyone has their own opinion about this, and this is mine.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Exactly. I've replaced my Samsung Galaxy S2 6 times, to choose Galaxy Nexus I checked 50 units and only 4 were good.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Thats what I mean. We often forget how expensive these devices are. It has to be right, when you buy a new PC from this amount of money, and the DVD drive or the USB ports are defective, you dont " accept " it, so why accept a failure on a smartphone.
[One (M7) Q&A, Help & Troubleshooting] ank707:
Not to forget we have people here who have bought this off from places like Ebay or Amazon, so stuck :mad:
[One (M7) Q&A, Help & Troubleshooting] onisajo:
the heat from the mainboard not affected the camera. playing game for hours will do nothing to your cam, the problem is the heat from ic that placed close to sensor (the image chip). its overheated due to bad circuitry, or its just a faulty chip, maybe they rush the production so they didnt have proper QC .. i m sure you will understand if you touch the cam module when the cam is activate..its just too hot for the sensor.

i m just ordered new battery cover, camera module, and copper tape to try better heat insulation.
[One (M7) Q&A, Help & Troubleshooting] as0k:
Probably old news, but;

Covered the camera with my shirt on an HTC One in the store yesterday. The screen was pitch black. Also on HDR, and after, it was still black.

The camera is definitly changed on the newer models.

Could not see the sensor-version because there was no file explorer :/

I really want a new One! I love this phone and i dont want any other atm...

Btw, can i buy a new One and demand a new model? So if i check the date in the camera sensor file in the store, and it's an old ****ty version i can return it right away?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Yup I'm one of those people. And even if I'm willing to pay for the new camera module, there's no service center here where I live. The nearest one is a plane ride away

---------- Post added at 01:52 PM ---------- Previous post was at 01:50 PM ----------

Are you positive that heat from the mainboard doesn't affect the camera? Because when I read a few posts back about a guy who let his phone run a game for an hour and broke the camera, I got scared to use my phone for anything that heats it up.
[One (M7) Q&A, Help & Troubleshooting] ayan15:
hey marvid your from philippines right? here is the list..

U/G WSI Corporate Bldg. Kakarong St. Metropolitan Ave. Makati City	Mon to Fri: 8AM to 5PM

Closed on Weekends

U/G Alimall, Araneta Center, Cubao, Quezon City	Mon to Sun: 10Am to 9PM

Closed on Public Holidays

Unit 8 2/F One Kennedy Place, Club Filipino Ave. Greenhills San Juan City, Metro Manila	Mon to Sat: 10AM to 7PM

Closed on Public Holidays

8th Floor Don Pablo Bldg. Amorsolo St. Legaspi Village Makati City, Philippines 1229	Mon to Fri: 8:30AM to 6PM

Closed on Weekends and Public Holidays

i hope they will disregard they so called limited warranty that states. it is only eligible to where you bought the product. this should be worldwide warranty for this matter..
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Yup. Thing is, only the one in Makati is the service center, the others are all just places where you can leave them and they'll still forward it to the main one. And all those are far from where I live. It's an hour plane ride away coz I'm in Cebu.

And yup I agree, they should honor it internationally especially for this one since it's a common factory defect. It's the next best thing to a recall. But I'm not counting on it :/
[One (M7) Q&A, Help & Troubleshooting] koax88:
check this out

http://www.youtube.com/watch?v=KZqZv6MlU8g
[One (M7) Q&A, Help & Troubleshooting] justcallmeTHEKID:
possible breakthrough

I noticed today that when I used my camera indoors I had the purple/red tint but when I aimed it outside the tint went away at first I didn't think anything of it but I noticed the sun was just comming up and it was dark enough outside that there should have been tinting. After further experimentation I've come to notice the tint is from artificial light sources. If we can figure exactly what about artificial lighting that causes the tinting maybe we can fix it.
[One (M7) Q&A, Help & Troubleshooting] koax88:
its from the heat coming from the module it self..the link i provide on the top of your post proved it all..
[One (M7) Q&A, Help & Troubleshooting] vizzy:
I was hoping you were posting a video for a solution haha. But interesting none the less!
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Tomorrow my manager is going to pick up the phone and bring it into the service center. So let's see what will be the conclusion. My manager informed me it's going to take around 1-2 business days for conclusion.
[One (M7) Q&A, Help & Troubleshooting] justcallmeTHEKID:
My tint isn't dependant on heat, I can intentionally warm up my phone and still not get tint using natural light and even if I put my phone in the freezer I still get tint if I use artifical light. I'm going to home depot today to see if I can buy a few different lightbulbs to see if the tinting changes depending on the type of artificial light.
[One (M7) Q&A, Help & Troubleshooting] koax88:
atm, it seems there is no solution except replacing the module it self..:( kinda sad..might wait abit longer for new module in stock before send in for warranty..ive read somewhere, from malaysian forum, after replacing the module the problem came back after 2 weeks..so, there is no point replacing defect module with another soon to be defect module...