yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I want to, coz it might keep my camera from deteriorating, but I don't want to coz it might cause my camera to start acting up. Know what I mean? Haha

I really don't wanna risk my camera coz if it breaks, there's no service center here.

But I really want to root and change ROM. All my android devices I root them and flash custom ROM right when I receive them but with this I'm really bummed.
[One (M7) Q&A, Help & Troubleshooting] mr.bobharris:
im really scared. im taking my phone in for exchange today, but im terrified ill get a phone without hboot 1.44

should i be looking for an older serial number? mine is ht36

i saw the one guy in altamonte exchanged his for an ht34

ill flash a stock rom i guess, but think theyll notice im unlocked, s-off, super cid etc?? i still have the red warning on boot. im also in queens ny, and the thug staff at the store doesnt seem very tech savvy.
[One (M7) Q&A, Help & Troubleshooting] combat goofwing:
Is this hardware or software issue ,I just for my one and noticed it ever so slightly
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Had my brother's birthday on Friday night and couldn't get a single decent picture due to this issue, I had it "fixed" for a while but the purple is back and stronger than ever. I really wanted to love this phone but this issue has prevented me from doing so, waiting on Nexus 5 release and I'll be buying one as soon as it comes out.

Simply put, never buying an HTC device again.

/rant
[One (M7) Q&A, Help & Troubleshooting] alangrig:
FYI Nexus 5 will have ****ty mic as LG G2 does, cause mic on LG G2 records with overload (distortion). Same problem as Nexus 4, but slightly improved. At this moment HTC ONE has best mic. Sound won't be good as well as speakers will be incorporated like in iPhone. The only benefit is support from Google.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Really ? Thought Nokia 1020 had best Mic. After all HTC used Nokia's patents and now nee models have different mice due to copyright issues.

http://www.engadget.com/2013/05/02/htc-hdr-mic-dropped/
[One (M7) Q&A, Help & Troubleshooting] Ali812:
As long as my voice during a phone call is crystal clear this issue won't really bother me, I can only really see this being an issue when I'm at a concert with loud music, and the last time I was in that situation was April 2012 when I still had my Galaxy S2 so it's safe to say it won't be a huge issue. I'd much rather have that over photos/video with a pre-installed purple/blue/red instagram filter. Thanks for nothing HTC.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Lol. I love my HTC and hate it ! Seems all phones with OIS have issue with video or photos under florescent lighting but S4 and Z1 have great video recording !!
[One (M7) Q&A, Help & Troubleshooting] mr.bobharris:
i just spent some time at the at&t store. didnt swap my phone out just yet, not sure i want to even stick with the One. i still have 2 days to decide.

i might just pay the $35 restocking fee and walk out with a new LG G2 instead. hopefully the dev scene for the G2 picks up.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I think the HTC One will be the last Android phone to have HDR microphones. and maybe also BeatsAudio since HTC sold most of their share. So I can't see how HTC's next flagship would be better than the One if it won't have HDR microphones and Beats. The HDR microphone is actually really wonderful especially when taking videos of people performing. HTC is pretty close to making the perfect smartphone. If only the camera was at least an 8 megapixel ultrapixel camera, and it didn't have issues, and the build quality issues sorted out, there would be nothing else i would look for.
[One (M7) Q&A, Help & Troubleshooting] :
can someone tell me which numbers,serial,hboot etc to look for? Im going to the att service center tomorrow an hopefully i get a working camera. Hope someone can help,thanks!

Oh by the way, is it best to just go to the store an swap it out with a new one until i get a working on or just go to the service center?
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
Even if the camera was a regular 13MP camera, it would most certainly be the best phone in the smartphone market. It's a real pity :(

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] abu46:
Source of this info?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Source is me and you will see yourself at the end of October or early November ;)
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
It shows that HTC still knows how to make excellent smartphones. For as long as my camera stays fine and a proper fix can be made for those with the problem, I think it's safe to say that it's still the best out there.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
+1
[One (M7) Q&A, Help & Troubleshooting] andreivibefm:
I changed 6 devices on service :). Now I'm using the red one (made in Taiwan) and until now everything is ok. It came from the factory with android 4.2.2

The 6th was changed directly in the store with a new one. This isn't refurb.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Htc one maxx is announced and still htc one isnt fixed!
[One (M7) Q&A, Help & Troubleshooting] alangrig:
My congratulations. I'm awaiting for 4th replacement. But this, i will be searching only for made in taiwan unit, seems China is out of control totally.
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
Hey just wanted to give you guys an update on my situation. HTC has my phone, and will not be replacing my camera module. My bootloader is unlocked so the warranty is voided and I absolutely refuse to pay 200 dollars for them to replace my camera. The rep on the phone last week told me it was fine, they would just relock it. So I've got the runaround. Hope you guys have a better experience. I guess I'm stuck with the purple forever.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Sent mine in s off and super cid

Locked bootloader though

They switched camera module and my soc chip because I was s off and covered all under warranty bout to send ity back a 2nd time because when they but new chip in it gave me HTC622 cid and I have no LTE I suppose to have aws001 lol bit they're paying for shipping overnight this time and replacing camera again . Its better but not perfect and since I have to send it in again I might as well try and get a newer one that 7/15

I don't know why htc is giving you the run around I had a Att phone turned into dev and they still didn't make me pay a penny for camera or soc chip. Pissed they switched chip though I liked my s off guess ill get it back evntually.

Don't send your phone to htc unless its complete stock s on cid your suppose to have and bootloader locked to avoid having to pay like this guy did
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Dunno if this is a trace of purple tint on the clouds but it's taken with One Max and Sense 5.5
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I just read through this:

http://www.gsmarena.com/six_way_camera_shootout-review-998.php

The G2, Note 3, and Z1 all have their camera quirks which are mostly due to the software. G2 has horrible white balance. S3 has trouble with details especially in the dark. Z1 doesnt have high FPS video and crappy panoramas. The One has really good software but the camera sensor lets it down. There's even HDR sound, OIS, and others. If only the One had the sensor from the Z1......
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
global warranty for 32gb unlocked version

Hello guys,I wanted to know whether the 32gb unlocked version of HTC one has got global warranty?I read it in few tech. Web sites.If so can anyone give me the link of HTC ,in which it says so?

So that I can repair/replaced my ONE with better camera without purple!! In India

Thanks.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Actually I wouldn't trust gsm arena. Well 50/50. Anyway thank you for the link
[One (M7) Q&A, Help & Troubleshooting] nickislauw:
New firmware and ROM is up ;) maybe it fixes the problem. from 3.22 to 3.57 is quite a difference. We'll see
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
I've flashed Maximus 20 with sense 5.5 and the new firmware (3.57.401.500) ..

Screen still pink in low light, however it seems to drop down the ISO settings more aggressively then previous firmware. This could just be placebo effect.

Something new I have come across though.. If you leave the Flash setting to AUTO mode and you touch the screen to focus, the flash will now light up to help with focus.. In the past the flash would only light up after you hit the shutter button. Not sure if the Firmware added that feature or if it was the sense 5.5 camera app that added it as I loaded both at the same time.
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
If HTC calls that a fix, I'll lose my mind haha

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
At loss of of words...

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
try Androvid pro from the playstore convert any video even fhd to slow/fast motion with many effects.

---------- Post added at 11:31 PM ---------- Previous post was at 11:29 PM ----------

flash assisst focus thats a great news cant wait still stuck at 4.2 with sense 5
[One (M7) Q&A, Help & Troubleshooting] llliuyu:
Dear xx xx:

Thank you for contacting us back!

Ok I am really sorry to hear that the situation recurs even in normal temperatures, it looks like the device may have a software conflict that had became familiar in between some of our devices.

We have already started developing an update for your phone. Once available, it will be delivered to your phone through an over-the-air (OTA ) process and you should receive a notification indicating the update is available for download. We appreciate your patience as we've worked to quickly address this issue.

If you have any additional questions or concerns do not doubt on contacting us back and we will be glad to assist you as soon as possible.

Yu thanks for your continuous support of our products and services. If you should require further assistance, please do not hesitate to contact us through or call us at +1-866-449-8358 from 8AM to 1AM ET, 7 days a week.

Have a great day!

This is the reply from HTC. They still don't admit the camera problem is caused by hardware and try to fix it by software update....:eek:
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
dude we have been reading this msg since may thats 5 months ago
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
One other observation... Some of the camera firmware tweaks and features are kernel related.

I flashed elementalX firmware and lost Zoe features and the pink noise was much worse, ISO did not step down and. The flash assist did not work.

I reflashed maximus Rom to get the stock kernel back and all the features returned...

Perhaps this is part of why so many people have different results with flashing the different roms/firmware/kernel combinations.. everything has to match for all the components to work properly.. hopefully elemental X can update to the newest base since it always have me the best battery.

---------- Post added at 05:13 PM ---------- Previous post was at 05:12 PM ----------

One other observation... Some of the camera firmware tweaks and features are kernel related.

I flashed elementalX firmware and lost Zoe features and the pink noise was much worse, ISO did not step down and. The flash assist did not work.

I reflashed maximus Rom to get the stock kernel back and all the features returned...

Perhaps this is part of why so many people have different results with flashing the different roms/firmware/kernel combinations.. everything has to match for all the components to work properly.. hopefully elemental X can update to the newest base since it always have me the best battery.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Go to Instagram, search for the tag #ultrapixel or #HTCOne. There are actually some shots that have the purple tint. But other shots look great.
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Okay, so I can now confirm, there were some improvements in my low light pictures (improvement in amount of pink and noise, but not solving the issue completely) using the new 3.57 based roms with flashing the 3.57 firmware ... By flashing elementalX 5.5 firmware, I lost camera Zoe features, camera went pink quicker and flash focus assist disappeared ... to double check, I reloaded maximus rom, verified camera worked and had all it's features, then reloaded elementalX kernel ... After reboot, camera features disappeared.. I once again reloaded Maximus and camera features came back...I would assume other kernels will do the same thing, so please be careful.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Wish I had my phone to test it had 7/15 sensor had to send back in for software hopefully I'll get newer than July back this time its hardware dude on the phone with htc told me same thing pretty much after I called back from first repair and my camera still sucked and I had wrong cid and software put on my phone because they replaced soc cuz I was s off so have to send it back for software and the guy told me if I wasn't happy with camera completely to let him know and they will replace it again. Now why would HTC replace my carmera module soc chip because I was s off and not make me pay a penny knowing I unlocked my bootloader ? I'll tell you why because I straight up told them it was hardware and I will keep sending in till they can get the hardware correct . had a ***** a couple reps out send some emails and finally got a dude that knew what was up and hooked me up payed overnight shipping to them everyone else has to pay to send it in

Just let them know how upset you are with camera and get on their ass
[One (M7) Q&A, Help & Troubleshooting] billgs:
No, the firmware isnt the culprit. Flashed IC base 3.57 with Sense 5.5 and I have noticable better low light pics as well as the new flash assist without flashing the new firmware (due to s-on, I still have the one shipped with 4.1.2)
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Updated my firmware to 3.57 and installed Maximus 20 with stock kernel, currently the pink is more prominent than it was on 3.17 or 3.22, then again it's the first charge cycle and my phone has been restoring apps and texts so it's pretty warm in temperature, will have to test some more when my phone has been idle for a bit. Regardless, camera quality shouldn't be affected this much by a little increase in temperature.
[One (M7) Q&A, Help & Troubleshooting] drakexpl:
Flash when Focus is enough for me, it'll fix everything which annoyes me :) Thank you

Wysłane z mojego HTC One przy użyciu Tapatalk
[One (M7) Q&A, Help & Troubleshooting] J0ker 82:
I can't understand what is the problem...is this a software problem or a camera problem?? Why do I see these purple s*it..?? It didn't happen when I bought my phone and I had 4.1.2

Now I'm on 4.3 maximus 20
[One (M7) Q&A, Help & Troubleshooting] SleemLDJ:
To those who had warranty service with HTC regarding this camera issue, did they actually send a brand new unit back to you, or just still the old unit repaired?

I'd like to clarify because I got an email from them saying they will "repair". Didn't find "replace"

If you can share your experiences please.

Thanks.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
I got my camera sensor replaced, it's september unit and works so far, no purple noise what so ever.
[One (M7) Q&A, Help & Troubleshooting] samiam222:
Sense 5.5 through Viper one rom and still the camera has issues. No joy.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
I updated to 4.3 with sense 5.5 using android revolution hd rom....still same issue...but one great thing is pre foucus flash is added now!
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Did you have the issue before Sense 5.5?
[One (M7) Q&A, Help & Troubleshooting] samiam222:
Yep
[One (M7) Q&A, Help & Troubleshooting] uzman1243:
Im going to send in my phone to repair as I have warranty on it.

A while back I changed my cid from HTC_001 to HTC_0032 to get 4.2.2 update earlier. I also have S-off and my bootloader is unlocked.

Will this void my warranty? How can I lock my bootloader and get S-off back if not?
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
Read this thread
[One (M7) Q&A, Help & Troubleshooting] dawgpound6985:
Got mine replaced via an AT&T DSC yesterday. Thank you to the posters who mentioned it because I was unaware they existed! Bought my phone in May from Amazon wireless and it came with a sensor from April. Had the purple tint from the get go which I thought was normal. I did an S-Off when it had the 1.44 hboot and then stupidly put S-On when I flashed a 1.54 hboot. Luckily, the new RUU came out and I was able to relock the phone. They didn't even check.

Picked up another one yesterday at the AT&T DSC and told them about my problem which they were insisting was a software issue until I pressed on. Told them I had already updated my phone to the latest 4.3 update and the problem persisted. They tested it themselves seeing the purple tint and how hot the phone got just covering the camera and they finally allowed me to get another one. At first they were going to mail me a new phone but I told them that I needed to test it right then and there because the problem was so common I didn't want to have to come back for the same issue. They finally opened up two phones and sure enough one of them had the issue and the other one didn't. On top of that, it was a 1.44 hboot! The manager wanted to update it to make sure it wouldn't happen on 4.3 but I told them I had to go. Lol. Phew dodged a bullet there for the hboot.

Few things I've noticed with the proper camera sensor. The phone runs cool when the Camera is started. Even leaving it on for a few minutes the phone is cold to the touch unlike my previous phone. HTC also added a small ridge around the lens, probably to prevent the lens cracking issue which my phone from May did not have. My sensor is from a June build and its perfect right now. I hope it doesn't revert.

For the people waiting for a software update to fix this, stop wasting your time. Get a replacement now. Also while the phones are on the 1.44 hboot!
[One (M7) Q&A, Help & Troubleshooting] MicheyM:
So to update... Managed to get an exchange for a phone that works well so far without any problem

Yesterday I went back to the carphone warehouse where I bought it and told them about the problem. Had to show what was wrong and then they also looked online and saw HTC acknowledged the fault from an article. They told me to go to another carphone warehouse - where they have engineers there (geek squad). I went to the Westfield shop today, explained all about the problem again and managed to get it exchanged for another one. I was not allowed to check any new phones and he told me if the problem was there in the new one then I would have to send it to HTC.

Fortunately, so far I appear to have a non-faulty camera in my new one and it has a serial of HT39 and the camera module is st vd6869(1.0) cinesensor 2013-09-15 (so I believe a newer module than I had before). As someone said before, HT seems much better than SH version.

I'm not 100% sure which warranty they look for, the 28 days from the shop or the HTC warrenty of 2 years but check the store where you bought it from to see if they can do an exchange. At first they were unsure what to do but I showed pictures taken where there is purple noise present and referred them to this forum to see how common this fault is and how many people have problems with it (I also showed pictures posted from other people on here as well). They just checked date of purchase and exchanged it at no cost

I was also wondering, with cameras that do not have any problem, does 4.3 camera fix affect it/ do anything to it? (i.e reduce its sensitivity, make it worse?)

Thanks for your help!

Michael
[One (M7) Q&A, Help & Troubleshooting] :
So you sent yours in for repair an they replaced the camera sensor not the whole phone? Also how long did it take to get it back?
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Finally got ny H1 back from service and I don't know really what to say... Sensor seems to be the same, I get

st vd6869(1.0) cinesensor 2013-03-14

When I check the sensor file.

But no purple noise present (yet...). And apparently the unit has been opened. Both grilles has been swapped (none of my old scuffs are there). Plastic rim is new and I think the back alubody too (no scuffs). Screen seems totally smooth (not sure if new but the protector is gone) Man, feels like a New phone!

But serial number is same as before.

But old sensor still there...

But if it has been opened, what have they done? Only description on work sheet was that it has been repaired.

Can cam be replaced but sensor file show old version?

Skickat från min HTC One med Tapatalk
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I guess it's possible. Just pure quality control at some facilities, especially in China.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Perhaps it's not the camera that was faulty but a close component that get very warm and touch the lens
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Interesting theory. When I tested the phone was quite warm after restoring apps and setting up stuff. But as I said: no tint. So maybe heat dispersion has been fixed...

Skickat från min HTC One med Tapatalk
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
Really envious of those who has service stores around their location. :(
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Don't be its no gurantee and they will just turn you s on
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Absolutely not true bro.. They don't mess with your software at all. Just sayin. They let you go through the phones they have in stock until you get a proper working device. Got mine and was able to s-off soon as I got home.

*s!gned
[One (M7) Q&A, Help & Troubleshooting] mr.bobharris:
Swapped my phone out today, it was the last chance on my 14 day return policy. The guy at the counter owned a One, so we did a comparison and he laughed at my phone. He brought one from the back, carefully unpackaged it, and let me play with around until I was content. Still not perfect, but I'm too fed up to care anymore.
[One (M7) Q&A, Help & Troubleshooting] ingenious247:
I know it's frustrating but I've reached the point where I've been able to ignore it. I love this phone, the upcoming Sense enhancements, overall it's the best phone I've ever owned for MY cellular habits/lifestyle. I love opening my phone to a instant feed of the information I would spend HOURS trying to keep up with at this level, the highlights videos alone trump any photography experience on a stock phone, the software design makes sense to me (pun intended): fluid, beautiful, different. Screw the low light tint.
[One (M7) Q&A, Help & Troubleshooting] afhum:
Man, you're lucky! Congratulations! I was wondering, where was the servicing done?
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Downgraded back to 3.17 firmware and ARHD21 where I experienced the least amount of tint. Of course the tint is still present but it's not as bad as I was experiencing it on 2.24 or 3.22 or 3.57. For those looking for the best temporary "fix" I'd suggest doing the same, went out for a little walk after downgrading back to 3.17 and took some sample shots.

3.17 Samples: http://imgur.com/a/1HHuj

I also took a picture under my table which had decent lighting but still gave purple tint on 3.57 and tried to recreate the same picture after the 3.17 downgrade, difference here is very noticeable for me

3.57 vs 3.17: http://imgur.com/a/1oa1R

Note: All of these photos are taken with default camera settings, no HDR or anything, most of them were simple point and shoot while on some I chose focus/exposure point.
[One (M7) Q&A, Help & Troubleshooting] Huey85:
Bloody hell.. and HTC said the 4.3 update was meant to fix this issue. But nope, went completely south and F'ed it up even more. Time to revert back to older firmware.