yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] donkeykong1:
Who won't let you inastall file explorer? You can install anything you want on your phone. I have two Ones, both stock, and both have ES file explorer.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
He meant to say that they don't let him install anything prior to buying. He didn't buy the phone yet.
[One (M7) Q&A, Help & Troubleshooting] donkeykong1:
Aaaaa... Sorry, I misunderstood :eek:
[One (M7) Q&A, Help & Troubleshooting] ria__x:
soo having looked through this massive thread (and why haven't HTC automatically issued some sort of replacement with so many customers experiencing this, or at least check it out!?)

i seem to have both demons.. focus problems and purple tint in low light conditions :( i noticed it when i first got it but didn't think it was a problem, then 4.2.2 update came and it fixed it.. but then i upgraded to 4.3 and it went poop again, and that was when i first got the focus problems

i looked at the sensor i have and its 20-3-2013, this must be some dead early sensor right?!

anyway i have some rubbish insurance with phones4u (uk shop who sold me the phone) and it's not been a year yet so think if i rung my provider EE they'd replace it seeing as it's a known problem? or maybe go to the shop?

let me know and thanks for everyones replies
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Well just got my repair ticket from HTC, they didn't really ask too many questions other than "they have had a few with this problem". I spoke up about shielding and asked them to make a note on that with my ticket, and I'm gonna drop a note in the box regarding shielding ad well. It's going to Houston on Tuesday when I can ship it out.

Wish me luck.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Good luck! :good: They are pretty good over there in Texas.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Just a little advice. Don't use thick plastic cases, you are shielding the heat this case. Last night I noticed this with the official double dip case. Even the fixed camera suffered slightly with heat not dissipating and showed a glimpse of red tint. I immediately shut the camera off to prevent damage. Today with the phone naked, no sign of any heat related issues. Remember, I have got my phone fixed by HTC repair in Houston. New shielding won't do you any good if the aluminum gets heat soaked.
[One (M7) Q&A, Help & Troubleshooting] Orginator:
I'd buy the phone online, then you have a 2-week right of withdrawal and can simply send the device back within that time if it ain't as expected. As long as you won't damage the device or leave any noticeable usage setbacks, then you'll get your money back without any problems.

Or well, that's at least how it works here in Europe. Aside of that, in Germany, even if you'd buy directly in a hardware-shop, they would exchange it out of accommodation anyways, at least within the first few days of purchase :)

Buy it and see whenever the camera is fine, if not, then give it back or have replaced. Worst case scenario? You use the warranty and have it simply repaired by HTC.
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
Does anybody have these issues

Front camera too noisey

Rear camera noisey in yellow light and in white light neon have a banding + in video (normal and in full hdr modes too too noisey)

In addition to this i have the pink spot in the middle of the camera sometimes avaliable and sometimes no

Color tints in low light

I knew the issues i wrote down means a defected camera and needs repair and i am going to send it to fix but the issues up does anybody have them or they are normal ?
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Pink spot in middle sometimes, depending on lighting. For me most noticeable on a full white background in certain light.

---------- Post added at 09:39 PM ---------- Previous post was at 09:37 PM ----------

For those that have mailed their One out for repair, any packing tips?

Type of box, small big, bubble wrap? Feel kind of weird only packing the phone itself.

Seems like anything can happen during shipping.
[One (M7) Q&A, Help & Troubleshooting] CirgioD:
Used small box, definitely with bubble wrap - never know... Also my AT&T One was Soff and SuperCid with locked bootloader and 1.44 hboot before I shipped it , they just updated to 4.3 hboot 1.55 :thumbup:

[/COLOR]For those that have mailed their One out for repair, any packing tips?

Type of box, small big, bubble wrap? Feel kind of weird only packing the phone itself.

Seems like anything can happen during shipping.[/QUOTE]
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Congratulation.

On the contrary I had different experience with latest HTC ONE production batch. Personally, went through 10 new produced units from November batch and observed the following issues with all units:

1. All unit's top speakers produce buzz/crackling sound, when volume up

2. All cameras had pink/purple tint in low light in Full hd hdr mode

3. Mics are not HDR anymore. Compared previous records captured with HDR mics, differenct is obvious.

4. Screen white color has yellowish tint and brightness is lower (couldn't check who is display maker)

Finally, I'm happy with may prodution batch HTC ONE. None of the issues mentioned above were observed.

In addition, my may unit has [DISP] m7_panel_init panel ID = PANEL_ID_M7_SHARP_RENESAS_CMD
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
I received my phone back today from HTC UK (Regenersis). my old camera was st vd6869(1.0) cinesensor 2013-05-06 and my new one now is OV4688 4M. I understand they replaced a few other parts around the camera which I assume is the sheilding.

So far so good, not seeing any pink/purple and hope it stays this way!
[One (M7) Q&A, Help & Troubleshooting] Jvov:
Don't know what to do, my camera never focuses, never. And the tint effect is brutal, my One is new but there are no repair centres in Brazil. How can i fix this? :confused:

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
What you're having is a hardware issue. It's not much you can do except for taking it to service.
[One (M7) Q&A, Help & Troubleshooting] piimp:
So i got my one back today after the second time from repair in houston. pink spot is still in the middle regardless of what lighting i have. Now i dont have the purple noise but i got some green around the corners now. Its so ridiculous man.

When they had received it a few days ago they sent an email saying they couldn't replicate the issue. Im like wtf? the pink spot is there as soon you open the camera and when u take the pic its on the pic. Im like if im taking picture of a white background i expect a white picture not a pink one. So they send it back to repair and i called today to see what they fixed. They said they replaced the motherboard(don't know what that had to do with the camera) and the whole camera itself.

Now im just sick of sending this phone back cuz its been 3 and a half weeks now i didn't have my phone (with sending it in twice in a row) and i cant bare going again without it for another week just to send it back, ya know. So i checked the sensor on this latest repair and its november 1st, the previous repair was october 20th, but like i said they changed all that and nothing changed, (well i suppose these new sensors now come with some green tint instead of the purple.
[One (M7) Q&A, Help & Troubleshooting] salmonfishy:
So the new sensors aren't any better?

I have the purple/blue/red tinting issue. If i go outside (its snowy out right now) and get the phone to about 19-22 ℃ (on the battery, not sure about everything else) and the issue is almost gone untill the phone heats back up. Something to go with heat i supose. It isnt that much of a big deal to me, as i have photoshop and can go back and fix the pictures later. Ill take it to sprint for repair when and of they produce new sensors without this problem.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
The source of the problem is the shielding not the sensor. They must improve the shielding not the sensor.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I just got my hand on the gold version of the one which has ov sensor. All I can say this sensor is not a low light sensor! Sharp and st sensors are the way to go. OV doesn't show red tint HDR because it only shows black! Nothing appears in low light!

Also pictures come greenish in color. Not as good as the real UltraPixel camera. OV sensor is a normal sensor.

I think HTC just wanted to avoid the issue!
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
I tend to agree with that. I just got mine replaced with OV4688 and tried to take a photo in a dark room. expected it to show a hint of something in the room but no, all black except the red light of the oven. took the same pic in a Samsung S4 and it's exactly the same. expected to see some advantage over the S4.
[One (M7) Q&A, Help & Troubleshooting] nutcrackerr:
So the fix for purple tint is to get your camera replaced by OV module that doesn't work better in the dark?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I am enjoying my new One (bought used) for a while now with Root and Viper rom,I am tempted to flash a custom kernel but I wonder if it could endanger the lens and end up with a purple tint issue.So my question is: any of you got this issue right after flashing a custom kernel??
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
The longer your phone stay hot, the higher the risk of sensor damage is.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yes but custom kernels don't play with voltages as so could harm the sensor with higher voltages than it can handle?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Thermal throttling is usually manipulated. This allows the processors to run hotter for longer!
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I used to have a kernel which gave an option to make the One ''colder'' thanks to underclocking (I think), so it won't hurt the lens right?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Normal pictures are better in low light in HDR mode. However, video HDR is just worthless with OV module.
[One (M7) Q&A, Help & Troubleshooting] LibertyMarine:
did they replace the whole phone?
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
Haven't tried HDR yet, just normal mode. I'll give it a try and hope it actually shows better details than just a black screen under the same conditions.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
My phone got to Houston for repair on Thursday morning according to tracking via UPS. Accepted by CTS-PCS (HTC DEPT).

Yet my HTC status update says nothing other than the repair ticket was requested. I called HTC and they told if the phone has been accepted it hasn't been scanned yet into the system for repair.

Anyone know how long it takes? I was under the impression once it got to Houston it was a 1 day repair/turnaround. I'm getting nervous that something my have happened to it. I had my RMA printed on the outside and inside of the box.

Weird. Does anyone know if the service center actually works on Saturdays and Sundays?

Thanks (its like going through detox without my One and just a loaner flip phone)
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Don't worry. It will get scanned on Monday. It takes as long as one business day to get status updated.
[One (M7) Q&A, Help & Troubleshooting] piimp:
Well if it got there thursday morning then it shouldve been scanned in by yesterday (friday). Ive had to send mine in twice and now a third time ill send it next week. and in my case the status gets updated the next day and even on saturdays too if they finishing working on it then. anyway, hopefully by monday you get some update as to what is goin on.
[One (M7) Q&A, Help & Troubleshooting] ria__x:
sent my HTC One for repair. so depressed with it it :( need to worry about better things i know! but i really do use my phone for everything. a sign of the times?

the worst thing is i'm using a HTC Desire HD with my 4G sim so I am not getting any data just wifi.

aaarrrrggghhhhhhh

give me my phone back fixed please HTC.

---------- Post added at 04:27 PM ---------- Previous post was at 04:17 PM ----------

YES!! i absolutely hate it. i am actually going through proper moody periods like some proper addict, it's a bit worrisome how much i depend on my phone!

i can't even get data on the phone i have at the minute just on wifi :'(

i'm in UK mine got sent Friday but they've not updated it to say they've received it so i'm betting they're not open weekends
[One (M7) Q&A, Help & Troubleshooting] Stefan0vic:
Im sending my HTC one up to repair service this week for this issue.

Does anyone know if they replace the back panel as well? Mine's pretty beaten up
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
Normally they aren't replacing the back panel.
[One (M7) Q&A, Help & Troubleshooting] Stefan0vic:
I bet this won't be covered by warranty as I've dropped it myself. Would it be able to pay for a back panel, and get the camera under warranty?

:confused:
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
It doesn't hurt to try.
[One (M7) Q&A, Help & Troubleshooting] ria__x:
they said to me if there are any other damages they can replace it but theyd charge you and give you a quote or something like that..
[One (M7) Q&A, Help & Troubleshooting] islandboy_2000:
I just bought one last week and have the same problem. Mine turns purple in night photos or when placed on any flat surface. I emailed HTC today and this is the response I got:

"Dear Jeremy Anthony Powery,

Thank you for contacting HTC regarding your HTC one.

My name is Michael and I am a Technical Support Agent for the HTC Written Team.

I'm sorry to hear that you are experiencing difficulties with your camera.

There is a 4.4 update just coming out- it may resolve your problem, other then that you may have to consider to book your device for repair.

I am confident that this will resolve your query, in the unlikely event that this does not please call or instant chat to one of our*Technical

Support*Agents who will be waiting to guide you through step by step. Our Contact Details can be found at www.htc.com/uk/contact"

I live in the Cayman Islands and they said from looking at my imei that I would have to send it to either the UK or Columbia for repair if the 4.4 update doesn't fix it. I don't even want to imagine how long I will be without a phone!!
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
Yes. I've tried going back to 100% out of the box and then testing every OTA as well. No dice.

Which means that I'm now stuck with hboot 1.54 and s-on :( hehe, all in the name of science!

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] JeremyGuan:
Perhaps an official petitions with the help from xda officials?

Im getting frustrated everytime this problem occur when capture slightly dim places.:mad:
[One (M7) Q&A, Help & Troubleshooting] born_fisherman:
Well slap me silly and call me Susan. There goes that idea!! :p

I was going through my albums from when I first got the phone and the low light pics look pretty good.. there were a couple that had a small amount if blue tint on the edges, but nothing major compared to now with the blue and the red.
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
Maybe the sensor is deteriorating because of overheating?

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Added Poll for this thread. Lets see how many have this problem. Please vote! :good:
[One (M7) Q&A, Help & Troubleshooting] solefero69:
Voted! Sadly my One if afflicted by purble noise :\

[MENTION=5235636]VictorCozmei[/MENTION] is your One still taking good photos in low light condition?
[One (M7) Q&A, Help & Troubleshooting] harlenm:
So my camera looks fine this morning.

This has to be a heat issue. My phone was on Wifi tethering all day yesterday and was really hot all day.

I'm giving up on the phone when I get home from vacation. Wasting another upgrade on one of my lines to get rid of this piece of crap phone.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
I believe it is also heat. .... Would it be possible to alter the camera apk so that it does not turn the brightness up to 100% when it is opened ?
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
I'd like to see this happen
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
It can be a good way for this problem to get into HTC's attention if this issue will be published. Probably thru articles on anandtech, the verge, engadet, android central, etc. Letting every android fan read and know that the flagship HTC one has this pandemic issue will surely get into their attention.:thumbup:
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
some more testing done...

I am confident that many of the people who have said they do not have this problem do..

One of the main tests is to cover the camera lens and see if the screen goes pink with noise...

On a stone cold phone that has been sitting idle for 10 minutes with screen off, if you cover the lens before entering the camera mode, you will get a black screen.. If you leave the camera on and the lens covered, the screen will eventually start to get blue/pink noise.. on my phone it took about 1 minute.. but it's going to depend on how warm your phone is at that current moment..

The people who have said they get a nice black screen probably just tested with the lens covered for a short moment..

Camera sensor noise is typically caused by heat.. the heat can come from an external source (i.e.: heat from battery, heat from display, heat from processor).. but the camera sensor itself can generate heat... the more light the sensor is exposed to, the more heat it generates.. to the point where sensor damage could occur.. get yourself into a very brightly lit environment and start taking several pictures.. you will find that the back of your phone gets very warm quickly as you take photos... now quickly cover up your camera lens and you will find the pink noise come on very quickly...

Next test.. leave your phone idle for a long timed.. then go into a very dim enviroment and start taking photographs.. you will find the phone doesnt get quite as warm and it will take longer before you start getting sensor noise...
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
Exactly. That is the prime cause. Those who are affected or have seen this thread are worse off we are testing our phones to continuously click in the red. Another test. Cover the lens, and click with flash on. U will see how red the screen goes after that.

It is a deteriorating sensor, the more you click and leave the sensor on, the more it will go bad. Happens to SLRs too. Only not at this rate. Poor quality issue, nothing else I believe!

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Sadly, not quite. I still have the problem, but not as bad as my first phone. It takes good pics in low light for the first 10-15-20 seconds and after that it starts gathering noise (but not as much as the original faulty device I had - it really depends on the amount of light in the scene). After that happens, the next time I open the camera, the noise comes back quicker than the first time.

If I leave the camera on and let the noise build up, I see blue/red/purple dots allover and suddenly it resets itself and the picture is good. After a few seconds it starts all over again.

It's bugging me a lot, but seeing as how the pictures now are still better than what I got with my first device and how many complain about this problem (even after replacing the phone), I'm not going to try and take it back to service again.

I'm still waiting to see what the problem is - software or hardware - and for HTC to officially acknowledge it. :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
I'm going to try to leave my phone with the camera on. Maybe I can damage the sensor or something? I'm sending it back any way, so it won't matter. Hopefully it'll break, lol.

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
This thread has gathered almost the most views and replies in the "Q&A, Help & Troubleshooting" section of the HTC One and still it doesn't seem to spark too much interest.

I didn't see this problem being addressed anywhere: be it news-sites, tech-blogs or even HTC (at least to acknowledge the problem).

I would've thought maybe some tech writer would notice it and maybe write something about it: "Hey, look! A few One owners are complaining about .... etc etc. We've reached out to HTC about this problem and will come back as soon as we hear something" - like I've seen done dozens of times on most tech sites. Sadly though... :(
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
I put the phone on my mousepad. Started the camera and let it sit there for approximately 20 minutes. Here are the results!

Timestamp 17.20.24 (after ~1 minute after start):

Timestamp 17.22.53 (+2 minutes):

Timestamp 17.31.14 (+8 minutes):

Timestamp 17.39.30 (+8 minutes):

Edit: Resized the images, please refresh to reload them. :)
[One (M7) Q&A, Help & Troubleshooting] harlenm:
The lack of a response from htc is the reason I'm buying a new phone when I get back. It's too frustrating to deal with. I have been through 8 phones and all do it.

Since I sold my s3 for the same price as the One, I never actually spent any money on this phone, so the only thing that I'm losing is an upgrade from att. Kinda pissed about that, and maybe I can get att to reset one, but I cannot deal with a phone that takes pink pictures in low light.
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
That's what Im actually saying. This issue will only get to htc's attention once popular sites start to publicize this worsening problem. hTC will be obliged to provide an official response then. Is there a way for us to reach those writers?
[One (M7) Q&A, Help & Troubleshooting] c0rp1:
My red tint is not heat related. At cold phone if I cover the camera with my finger it is red immediately.

I think my sensor was damaged at start, cause it didn`t take night shots well enough ... there was always a lot of noise on every pic, but it got worse and worse, until I`m not able to shoot at a dark place without flash.

I don`t have a problem with daylight shooting.

But there is something else also ... at first my camera took wonderful micro shots and now the distance that it needs to focus has gotten bigger (like 10sm +). Can the people with red/blue tint check if they can focus on very close objects in macro mode also ?
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
My camera has problems focusing all the time. Shooting video is a pain because it almost always turns out to be out of focus!

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] b1969:
Why are people sending there phone back the second and third time? Did HTC really not fix the camera problem? My phone is in Houston right getting fix, I am hoping that I don't have to send it back like most people.
[One (M7) Q&A, Help & Troubleshooting] piimp:
nope, already send mine twice this month and as soon as i get it back, open the camera and walla, pink spot in the middle and i take a picture and the new problem now is green tint around the edges. i just set up another ticket 2 days ago but haven't shipped my fone off yet because im pissed off at htc and i dont like not having it for a week, ya know. This will be my 3rd time sending it and if they dont fix it then ill just wait till april when my 6 months is up and hopefully the m8 will be out by then so i can JUMP to that.
[One (M7) Q&A, Help & Troubleshooting] b1969:
I see, HTC needs to get their sh*t together.