yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
So that's the reason,I posted a question,asking the opinion about the results of the camera of the people who have got replaced censors, after 1-2 months period.!! Does the new sensors works without tint even after few months of usage or they also tend to go the old way !!

Edit: my friend's ONE bought in September had very good camera,butwhenI checked it yesterday there was purple developing slowly ,though it was correcting itself back to black !!
[One (M7) Q&A, Help & Troubleshooting] raulongo:
HTC is going to pick up my phone this afternoon because of the camera tint and the gap in the upper side. I'll keep you updated in case any other Spaniard wants to send his One to HTC.

Wish me luck.
[One (M7) Q&A, Help & Troubleshooting] Beeklaan:
Is there a Dutchman with good experience getting the camera module replaced? If so, who did you call? HTC Support? Bought mine online from Coolblue in combination with tele2.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
That was fast... don't know if this is a good sign or bad sign.
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Hey, question, did you revert back to stock stock before sending it in? I'm caving and sending it in for warranty repair.

If not, does anyone know what the most recent officially available SW/FW is?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well, because of this problem with the camera I decided to hold off on rooting/s-off/unlock until this was resolved first.. So unfortunately I can't help ya there.

I'm actually on the phone with them now trying to get them to email me the invoice of what they did. The rep said they replaced the whole camera module but I want it in writing! :D
[One (M7) Q&A, Help & Troubleshooting] VictorC:
So I've just sent my second unit back to the service... Fingers crossed

Will post more info and comparisons when I get it or a new one back.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I was kinda hoping for more detail on the part number, etc.. Guess I'll have to wait until I get it back to check the camera date.

I think I'll start a thread on the process I went through to get this done. Of course, this would work best for USA owners.
[One (M7) Q&A, Help & Troubleshooting] combat goofwing:
How do your go about arranging a return in the UK
[One (M7) Q&A, Help & Troubleshooting] PcFish:
idk about UK, but I contacted HTC Support via the website and they gave me a number for warranty repair.
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
That is fast. They got mine Friday, Oct. 1st and it is still "In Repair".
[One (M7) Q&A, Help & Troubleshooting] JeffyLube0:
I wonder if I'd have better luck sending the device to HTC for repair or T-mobile for replacement..

I feel like a replacement might just have the same issue, whereas a repair would solve the root cause of the issue (heat)

Thoughts?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I have Verizon and had my phone replaced within a month with one that both I and the sales rep thought was a good one.. another month later and it became the same way. Repair is the only option that works at this point.

That being said.. I have not received my phone back from service so I'll let you know if I stand by that statement.. ;)
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
UK T-mobile locked phone. Just updates to 4.3 today.... This phone will be exchanged prob for an S4. Again. Lol. Only thing I will miss is crazy fast shutter speed.
[One (M7) Q&A, Help & Troubleshooting] JRao:
No replacement or updates

My handset has this purple fringe issue. We have lodged complaint and filled in the on-line form in this forum. We are told by their call center that

...they don't have a replacement policy (of course, they cannot afford it, the way they are making losses)

...we have to wait for the patch release that they are hoping will resolve the issue.

...that they don't know when this patch will be rolled out.

In the mean time, we are taking purple photos with our handset and all around, people are making fun of our choice of the brand.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
My Nexus 5 arrives on Thursday and my One is currently in for repair. First thing I'm going to do is sell it before it develops the problem again.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
So, even when they replace the camera, the problem come back again?
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
upload photos to HTC Facebook,Twitter accounts !!

Hello guys,

I uploaded the purple photos to HTC social sites ,let all see their premium flagship phone's camera,

let all of us upload our purple photos !! & hope HTC finally acknowledge the issue & react!
[One (M7) Q&A, Help & Troubleshooting] itzsnookums:
Is there a chance that this is a lens issue? just curious.......either way i'll find out tonight.....
[One (M7) Q&A, Help & Troubleshooting] wildfire-user:
I haven't been here for a while,so I haven't read all the pages,but yesterday I received the OTA for the 4.3 and the problem is even worse than before...now also my daily shots are affected in some cases and the ones in low light still have the same problem as well. I don't know what to do right now since the repair center doesn't seem to solve the problem in most cases and the 4.3,which should have solved the problem,hasn't solved it and has also worsen it.:( What's sure is that I will contact the assistence to ask them informations. Still haven't lost hope with this phone,it's still amazing even though the problem is still there.
[One (M7) Q&A, Help & Troubleshooting] prinzhernan:
Yikes. Such bad luck. That screen looks terrible!
[One (M7) Q&A, Help & Troubleshooting] japjit100:
Yellow tint looks very bad
[One (M7) Q&A, Help & Troubleshooting] harlenm:
I'm going to keep the one with the yellow screen and the dead pixel.

I'd rather have a camera that works 100%
[One (M7) Q&A, Help & Troubleshooting] cangia:
someone without camera issues AND cinesensors can post setting/value of every file in sys / android_camera ? for a comparison ...
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
do not expect more and return the unit the terminal! for htc react at once!
[One (M7) Q&A, Help & Troubleshooting] .vermilion:
I got

st vd6869(1.0) cinesensor 2013-05-09

No issues. Camera works great, no tint, nothing.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
If it's going to make you feel any better - I had an iphone 4 with such yellow tint (comparing to other iphones), and I consider it one of the best screens I've seen. From what I've seen, many common, cheap displays have too cool color profile, a little warmer colors are more true to the world. I am not an expert, but it is something to consider. Also such warmer screen is easier on the eyes in the dark.
[One (M7) Q&A, Help & Troubleshooting] japjit100:
Screen is more important than camera

I opened 4 box's but all have purple tint in camera now waiting for July batch if July batch screen have yellow tint I don't accept then i ask to refund my money
[One (M7) Q&A, Help & Troubleshooting] cangia:
actually the most important thing is ... software or hardware ? Same sensors, product from avril to june ... some have issues some not .. some before update take picture clean , after update purple/red .. some gradually decrease quality .. :confused: if it's a hw issues , in September I send the terminal in assistance hope to get back a 100% working One .. if it's sw .. i can wait a fix .. BUT HTC MUST TALK TO USER!!
[One (M7) Q&A, Help & Troubleshooting] rs3vans:
I know this may not help a lot of people (especially those without a local carrier/repair location), but I wanted to post an update.

I went to one of my local Sprint stores and showed them the issue. They looked at it for a bit (they had never seen the problem themselves) and finally became convinced that it was a defect. They have ordered me a replacement. I will post again once I it comes in (if the issue does not exist on the replacement - I will be able to test the new device in the store before accepting it).

I also contacted HTC when I first encountered this thread. The customer service rep that answered my emails gave me mostly canned responses and acted as if they were unaware if the issue. They have instructed me to call their service and repair number for further assistance (which I won't be doing, since my carrier is going to replace it anyway).

I really hope the replacement model I get doesn't have this issue, or any other quality problems. My current ONE is perfect except for this one flaw!
[One (M7) Q&A, Help & Troubleshooting] shiningarmor:
st vd6869(1.0) cinesensor 2013-05-14

red tint problem , very bad
[One (M7) Q&A, Help & Troubleshooting] .vermilion:
Hmm, that's weird.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] P@CK@R@CK:
It is weird but I've had the same occur to my wife and I. Hers manufactured, with identical components, in the same factory, 9 days apart from mine in May.

Her Black unit is perfect

My Silver unit is crap

---------- Post added at 12:01 PM ---------- Previous post was at 11:52 AM ----------

Last response from HTC

"Thank you for providing these photos. It definitely looks like we need to have your device repaired. You will need to speak to the HTC America Warranty & Repair Center for more information on having your device repaired. Their contact information is 1-888-617-1113 from 8 A.M. – 1 A.M. ET, 7 days a week. They will be able to answer any questions you have about the warranty and repair process.

Also, if you would like I can schedule a time that I can call you directly to get you in touch with the proper department. If you would like me to schedule this call back time, please reply with a contact number (preferably a landline), your time zone, and a contact time (a two hour time block in which you can be reached). Once I receive this information I will be able to set up this call back time for you. I look forward to your response, Jack."

Has anyone had to return a device for repair? Wondering what the time frame is.

I also visited the local Sprint store (I've already gotten one replacement that was defective from them) to have it swapped out again. I told the service manager about the members here that have exchanged up to 6 handsets with no luck. He assured me that it would not come to that. He said that if the next unit is defective he would make a phone call to make an "exception" for an exchange to an alternate manufacturer or unboxing in store to remedy the situation.

Who knows. I love the phone so fingers crossed for the 3rd replacement.
[One (M7) Q&A, Help & Troubleshooting] cangia:
Someone have try to come back to 4.1.2?
[One (M7) Q&A, Help & Troubleshooting] xmfpdlemalnz@hotmail.com:
I don't think this is a hardware issue.

I just received 4.2.2 update last week (being in Australia) and then I realised this problem.

when I was on 4.1.2, I had no such problem
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
st vd6869(1.0) cinesensor 2013-05-29

I doubt it's worth sending the phone back since so many are having this problem. Picture taken with ISO 1600, camera facing down on a table.

Edit: Switching to night mode really shows the problem. It's bad. Worse than in the picture. :/

T9'd from my black HTC One M7
[One (M7) Q&A, Help & Troubleshooting] japjit100:
I noticed this in 4.1.2 android
[One (M7) Q&A, Help & Troubleshooting] solefero69:
I changed mine and the new one (arrived this monday) still has problems with st vd6869(1.0) cinesensor 2013-04-20

The attachment photo has ISO 1000, taken in a place with some light from the outside (not completely dark).
[One (M7) Q&A, Help & Troubleshooting] arhung:
Can someone tell about this issue is related to software problem or a hardware problem??
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
Opinions are divided.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Sold my One 2 weeks ago because of the nonviable purple tint issue,I tried every single 4.3 roms before selling it but it was going worse.

Now I have an S4 with 4.3 update and perhaps UI is not as good as Sense but at least the camera is very good in all situations,I could be tempted by Nexus 5 but it's way too expensive in my country (650$) and next gen S5 and HTC M8 are coming sooner in 2014,perhaps February or March,so I will keep my S4 and play with AOSP kitkat roms as soon as they are ported.

I love HTC brand but I hate what they did to the One series camera,I would have never considered turning to samsung if it wasn't for the purple tint
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Hey I am selling my HTC One as well. Can you pm me telling me how much you sold it for and where you sold it? I'm confused on how to price it because of the camera issue.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Better get it fixed under warranty then sell it more expensive ;)
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
How did you get this email from them? Mine is shipping back to me today, but I haven't received an email like this saying what they did.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I called customer support (1-866-449-8358) told them I saw that the phone was being packed and that I wanted to know what exactly they did to it. They told me they replaced the main camera. So then I asked if they would kindly email an invoice of what was done.
[One (M7) Q&A, Help & Troubleshooting] byhoung:
I'd like to send my phone in for repairs but I'll need a cheap basic phone in the meantime. I'm on Verizon. I've never done this before. Can I just buy any cheap phone from Verizon and stick the micro sim card in?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
You should get loaner phone during service time.
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
Hi

Have someone here used swedish or even better Dustin homes repair center in Åkarp Malmö?

They have had it for two days now and still nothing has changed in the status. :)
[One (M7) Q&A, Help & Troubleshooting] FitAmp:
We will see if my camera is any better once I get it back. In the meantime im using a Samsung galaxy s 4g as a loaner and its just terrible. To bad my local telus store has crap loaners.

Sent from loaner phone (HTC One in repair)
[One (M7) Q&A, Help & Troubleshooting] byhoung:
Verizon doesn't offer loaners.
[One (M7) Q&A, Help & Troubleshooting] GrantB13:
Has anyone else's camera been getting worse over the course of ownership? I'm am getting completely sick of taking any sort of pictures with this phone. In indoors lighting, it sucks. My white balance is terrible and the purple tint creeps in anything other than sunlight. It doesn't take much anymore. I can open the camera app and watch for a minute as the purple haze rolls in. And nothing is sharp. It looks like 2MP quality. Anyone want to trade my One for a 1020? I am almost willing to give up the screen and speaker quality because of how disgusted I am getting with the camera.

Is it worth trying to take it to ATT for an exchange? If there's a chance that my camera is just a crappy one I'd like to do it but now that I've dinged up two of the edges I'm not sure if they'll even take it back. It's not terrible, but it's noticeable if you look at the corners.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Send to HTC for repair.. read the last 5 or so pages.
[One (M7) Q&A, Help & Troubleshooting] llliuyu:
send in

Just put my ONE to 100% stock and called HTC on this number: 1-866-449-8358 about sending in for repairing. The rep asked my name, phone number, email address, carrier, IMEI and phone problem. After the call, I got a email with RMA number and details about sending in. Let's see how it is going. BTW I am in California and was asked to send my phone to Houston, TX.
[One (M7) Q&A, Help & Troubleshooting] mattpannella:
ok so my camera has gotten progressively worse and I'm gonna cave and deal with getting it repaired.

question: do I go to at&t first since that's who sold me the phone?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
No, right to HTC.
[One (M7) Q&A, Help & Troubleshooting] llliuyu:
As far as I know, ATT does have some device support centers that can do repairing directly.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Yes that seems to be the case for many. For my new one or only took a little over a week...
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Interesting suggestion for fixing the purple here. Apparently it works to shut down camera app, wait a bit, start it and then give the phone a shake...

http://xdaforums.com/showthread.php?p=47186779

[PHOTOS][POLL][21 March]Share photos clicked from HTC One
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Yes, find an att device support Center near you (not to be confused with the att retail stores). You can find their locations on att website. Take it in, and they'll replace with a new one. Did mine that way and it's still running strong..

*S¡gned
[One (M7) Q&A, Help & Troubleshooting] zkosn:
1/2/4 The HTC One speaker/mic are top notch. Blows the N5 out of the water. But I've discovered I rarely listen to anything needing high fidelity, so I can ignore this one personally. It's clear HTC went premium here and the Nexus is run of the mill.

3. From my test shots the N5 takes better good light photos. I took a side by side at dusk and the N5 had a lot more detail and proper color. The N5 isn't "bad" in low light, but the camera app definitely is, so it's not doing the N5 any favors. I can't really compare low light now with the HTC One because of the horrendous purple tint. (Calling repair today - Especially optimistic if they are using a different sensor manufacturer now)
[One (M7) Q&A, Help & Troubleshooting] alangrig:
So today I'm lucky one. SH37 sensor 2013-04-21. No purple no blue.View attachment 2377928View attachment 2377929
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Another one
[One (M7) Q&A, Help & Troubleshooting] Theshawty:
try turning the iso up a few notches to say 1600.. That looks like iso 100 or so to me.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well iso is 2000. Believe me I have no point to lie, this is my 4th unit.

I can upload original.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
This video proof. https://docs.google.com/file/d/0B0ShSS7ttaI8VzFvQlJ4VGFWSmc/edit?usp=docslist_api
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Another one picture. Iso 2000. No light in room, just tiny light from WiFi router:
[One (M7) Q&A, Help & Troubleshooting] canatlou:
The photos are beautiful ! I think, i will send mine.
[One (M7) Q&A, Help & Troubleshooting] doonroy:
hi guys! how do you find the sensor date in a unlocked phone? Thank you!:confused:
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Via file manager: system folder >folder sys>android camera>open file as text
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Looks like this
[One (M7) Q&A, Help & Troubleshooting] doonroy:
Omg sorry. I mean, my phone is locked. Can it do the same? Thank you guys! I just got it back today from HTC repair, so I want to check. :)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yes, just use a file manager like ES or something.
[One (M7) Q&A, Help & Troubleshooting] doonroy:
Thanks guys! I found it!

So my sensor is dated 9-17, which is not quite as new as other people's. I live in CA and sent my phone to Houston for repair. There is a tiny scratch on the top silver rim, as well as the "beatsaudio" logo is half rubbed off after my phone is sent back. Additionally, the top speaker appears to have distorted buzz now when I turn my volume louder. :crying:

On the other hand, the very tiny gaps on my phone are gone. It is now officially zero gap. And the camera is fixed! (For now, at least). Hope this information helps.
[One (M7) Q&A, Help & Troubleshooting] llliuyu:
I am in CA too. My phone is on the way to Houston. How long it takes to get yours back?
[One (M7) Q&A, Help & Troubleshooting] runganwt:
:confused: my cinesensor has no date information 0000-00-00 :eek::confused::confused:
[One (M7) Q&A, Help & Troubleshooting] speedlover:
My too , it says 0000-00-00. And my one is model date September 17...
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Great about the camera but I think I will send mine back if there is any damage or otherwise.. I took like 10 pictures of mine before I sent it in. They told me if there is any damage when I get it back it goes to tier 2 repair or something..
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Hey Ug, what exactly did they ask for when you called them for repair?

Serial/IMEI?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
The serial and my phone number.
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Thanks. I just called, all they asked for was my number. I was getting all worried so I wrote down every number I possibly needed lol.

Where'd you send it off to? Mine says Texas
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
yep, went to Houston TX. Once they got it they fixed it and packaged it back up in about 2 days. CTS-PCS right?
[One (M7) Q&A, Help & Troubleshooting] doonroy:
I sent it on 10/28 and it came back on 11/7, so less than two weeks.

I was thinking about that too, but honestly it's such a hassle to send it back again. Gahhh! The physical damages are really minor. And chances are I am not going to play music at full volume all the time, so I can live with a little buzz. I tested the camera a lot yesterday and every picture so far has been great. So I'm still debating. My pass two weeks without smartphone made me feel like a caveman XD.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I just called and issued an RMA for the repair. I insisted to have mine checked out. It only got worse and parallel lines appearing now along with the pink color, normal light pictures lost sharpness.

I hope mine gets fixed in the first time.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I don't know if you guys saw earlier but I put a little note in there with the phone of exactly what it was doing including temp etc.. also asked if they would put a camera with a cinesensor date of September or greater.. Also included my phone # in case they had questions. They never called but I wanted to make sure they duplicated the problem with the exact conditions I noted. :good:
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
got mine back today. cinesensor 2013-09-17

so far so good. left it on and facing down for some time (about 10 minutes) and the purple never appeared. fingers crossed it stays this way.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Haha, we must have had the same batch. Just got the phone, no tests yet. Came in a nice box that says "im back" lol
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
Did yours have any kind of paperwork outlining what all they changed or replaced? Mine was just a box with a phone inside with some pictures left on it they took of their workspace lol.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Nope, no paperwork. Just a little screen cloth. No pics on my phone.. when you say workspace do they by any chance show the tool that opens these bad boys?
[One (M7) Q&A, Help & Troubleshooting] cwk0225:
i got mine back from SC few days ago. cinesensor 2013-09-25

btw, im from malaysia.

purple tint issue solved but the other issue popup in this batch (checked with other ppl with 2013-09-25 batch module in my country).

there is pinkish spot in the middle when facing the camera to white colour objects (wall, paper...) in low light condition (not very dark environment)

anyone with other batch having this issue?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yea, already noticed mine is doing that. Hopefully that is the software fix they are talking about..
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Pink spot in the middle. Something my last camera didn't have.
[One (M7) Q&A, Help & Troubleshooting] cwk0225:
your sensor date?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
9-17-2013
[One (M7) Q&A, Help & Troubleshooting] cwk0225:
thanks for info.

what your android version?

im still using 4.2.2 because malaysia haven't receive 4.3 OTA yet =(