yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] grasshands:
Hi

For sure! I'm on a Rogers hardware HTC One, from stock went to RevHD (I think I started in 12) with ElementalX kernel and firmware 2.24.401.1 ...under this config I had the purple tint issue.

Yesterday I upgraded to firmware 3.17.401.2 and flashed (with a wipe) RevHD21. The cam was not the first thing I checked, but at some point last night I was taking photos of my black cats in low light and where they had been pretty poor looking in the past, were now showing a very true black. I thought, hrmmm, covered the lens and it was purple for a half second then black. Tried multiple times and each time it shows true black.

Nothing thinking too much, I installed ElementalX kernel for the OC and swipe to wake functions and upon taking another low light photo, purple tint...cover the lens, same purple as before the upgrade.

Does that help any? Anything else I can provide just ask.

http://imgur.com/4XbBKtU

Cheers

---------- Post added at 03:26 PM ---------- Previous post was at 03:20 PM ----------

THere is some light showing in that photo, but its only because my hand lifted slightly while trying to hit the shutter button...but it's pretty clearly not purple :)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well now.. if that is all it takes I guess I'll send my phone in to Sonic for S-Off now.

I was waiting in case I had to return it for a replacement for this issue.

After a few other unlocked/s-off people test and confirm this I will be pursuing S-off.

Thanks for the glimmer of hope Jason. :fingers-crossed:
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Same here actually, put the phone down (AndroidRevolution HD 21 rom btw) and the picture starts to turn reddish and then goes black again...

Took a pic when it went reddish (lightly) and ISO was set at 2000... After it went back to black again I made another pic and it was set to 800. So seems they just turn down the ISO (which is ok I guess as an ISO of 2000 leads to crappy pics anyway).

Unfortunately it seems the reddish tint comes back after a while on 800 as well.
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
Is that mean there is a hope the upcoming software will solve the problem
[One (M7) Q&A, Help & Troubleshooting] grasshands:
Strange that it comes back for you...I've had my lens covered now for a few minutes and still black...perhaps some light is leaking in and triggering it to attempt to refocus?

But you are correct in the observation about the iso level changing...but this happened on the old camera too...the ISO level changed, but it was still purple, as far as I remember.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Are you S-ON or S-OFF? What version hboot are you using? I'm probably going to try out the ROM for myself but any info from your end helps.
[One (M7) Q&A, Help & Troubleshooting] grasshands:
Yes, S-OFF...(I think you have to be in order to upgrade the firmware, no?) and hboot...no idea...never touched it.
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Hmmm, I'm using the camera.apk from this thread: http://xdaforums.com/showthread.php?t=2448531

Tried it with the stock cam and same issue though... Putting it flat down on the table so don't think it's a light sneaking in issue.
[One (M7) Q&A, Help & Troubleshooting] phillipm:
Sorry if this has already been posted, I phoned HTC early this week and sent them some pictures and they finally replied (after I swapped my phone for something else)...

Thank you for contacting HTC.

Following isolated reports of a colour tint appearing on images taken with an HTC One, we plan to rollout a software improvement that will be included in the upcoming Android 4.3 update. In addition to OS enhancements, this software update will deliver improvements to colour contrasts in low light conditions when taking photos. We expect a majority of customers will receive this update by October. Once available, the update will be delivered to your phone through an Over-The-Air (OTA) process and you should receive a notification indicating the update is available for download. We appreciate your patience as we've worked to quickly improve user experience.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
If it works I may get another handset the iPhone 5 is great but love the HTC screen size & camera features. I will keep an eye on this thread.
[One (M7) Q&A, Help & Troubleshooting] rusteh:
Hey guys, here is my e mail confirmation wich also confirm philipm's message. Hope is all we got.

Dear Daniel Cristea,

Thank you for contacting HTC.

with regards to your enquiry , kindly note that our engineers are working hard to fix this issue in the next update so kindly we ask you to wait till the end of this month and if you will not receive it , we ask you to contact us back .

Thank you for your patience and understanding .

If you have any other inquiries, don’t hesitate to contact us again.

For further details, please note that you can contact us via support line or via email following the below link: http: https://support.htc.com/en

Thank you so much for using HTC products.

Respect & Regards,

HTC Technical Support Team

http://www.htc.com
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
Guys see this http://xdaforums.com/showthread.php?t=2448531
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Post #25 in that thread kinda kills this idea.
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
Try if possible :)
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Already did, posted in this thread a while back. Here

It's a newer 2.25 base Camera that has gif support, some ui changes and new settings.

Didn't fix anything for me, still purple.
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
Bah ! Now only god can help :P
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
I would like to confirm that loading the 3.17.401 firmware does seem to have some sort of "FIX" in it with the camera.

Just as I have suspected and mentioned several times in the thread.. HTC's fix is more of a band-aid to the actual issue.

They have set the camera to clip to a maximum iso of 800.. even if you change ISO mode from auto to iso 1600 mode, the image will be taken at 800 iso mode.

Pink/purple is gone for the most part, I can still see a bit of blue in the image and the image is definitely darker because of the lower ISO.

so it seems that HTC's fix was to cripple the low light ability of the ultrapixel camera...

BTW, I am running insercoin ROM .. the Fix is not ROM dependent, just firmware..
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
But is the 3.17.401 firmware the one we are expecting from HTC as their fix?
[One (M7) Q&A, Help & Troubleshooting] metal571:
The million dollar question. They could still have another new one.
[One (M7) Q&A, Help & Troubleshooting] PcFish:
I hope/probably not. The leak came out before the burst of public/social media exposure.
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Hmm. So my friend at htc service center was right. I posted this long back in this thread about htc's idea to solve the issue. I no longer have the device but just following the thread to see where it goes.

I gave the device back under DOA as soon as i heard from him about locking the iso.

Still its not official though, ill follow the thread till then ;)
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
I don't think so..... Mike the ARHD developer wrote that this firmware is not even the real one read post 48710

http://xdaforums.com/showthread.php?p=45649564
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Locking ISO is cheat...
[One (M7) Q&A, Help & Troubleshooting] Ali812:
For those who claim that 3.17 base "fixed" the tinting issue, can we get some low light photos as results? (not a black screen showing the lens is covered but a low light photo of an actual object or environment), maybe htc did more than lock the iso to improve this issue and hopefully we still get good low light photos
[One (M7) Q&A, Help & Troubleshooting] Florin82:
For me not even fixing the ISO to 200 does't make the red tint dissapear and it is still present with ISO 100 but a lot less and only on the side of the pictures,
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Okay, a little more testing.. when you are in a low light situation, and iso is set to auto, iso will go up past 800.

As the phone heats up and starts to show the red noise, it will rise to a certain point and then the red will disappear and iso is dropped to 800. The red noise will gradually come back after about 30 seconds.. this should give enough time to take a shot without as much noise as before..

It still does not take as good of a shot as when the phone is cold, but the ammount of red tint is reduced (images are still a little cloudy and focus still is tougher)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Same here.
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
I have been pretty vocal in this thread about the issue being a hardware issue and that any fix would be a "hack fix"

However, I will admit, after loading the 3.17 firmware, the amount of red tinting, and the conditions that are causing it has changed considerably.

I do not call it a perfect fix, and the camera is still flawed and HTC's response in all of this is still crappy, but at least the camera can now take some "usable" shots in low light.

Prior to loading the firmware, My camera would show red pinking down to 200 iso in dark situations as well.. and I can still get it to show pink at 200 iso, however I have to try harder to get that to happen then before..

My suggestion, even though it did not completely eliminate the issue, and it is a band-aid fix, It does help enough to make me stop wanting to throw the camera out the window. Go ahead and load the firmware if you are S-Off , you have nothing to lose at this point.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I don't think the leaked firmware has the fix.
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Here a few... You can see that it is not perfect het (last 2 pics show that) but I actually quite like the low light pics.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Surprisingly decent, what's the average ISO you're getting with those pictures? Even if they locked the ISO that sort of low light performance is better than on any current camera (S4, iPhone 5) you will find.
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
ISO/shutter:

400 1/7th

1000 1/10th

800 1/10th

2000 1/7th

Guess the ois is doing its job considering those shutter speeds :)
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
We better hope 3.17 don't have the fix in it but im afraid that's it
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
So just got replacement unit went straight to camera turned it on put on table and low light shots all good did this for 15 min or so always black now tint. As soon as I tried hdr took a picture sat phone on table red / black her os for sure what is breaking these cameras and either screwing up the software or screwing up the hardware that I don't know. I do know that it's hdr I'll be sending this one back for another replacement. I know I'll prob have to call HTC and have them give me new cam for phone but I'll keep trying and testing.

My money is on her breaking it though.

Att sent Me a phone with dead pixels lol like I'd take that with a working camera haha no thank you
[One (M7) Q&A, Help & Troubleshooting] clavin78:
I dropped mine at sprint repair. Not fixed. They aren't allowed to open them up I was told so just replacing the module isn't going to happen. And for a replacement I was told he has to figure out how to be able to swap the phone for that reason. Kind of weird.
[One (M7) Q&A, Help & Troubleshooting] fieryfairy:
where do u go to upgrade the firmware? :confused:

I am having this problem too. i am not flashing any custom roms.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Have you tried any HDR shots? People are reporting that the camera goes back to purple tint after taking an HDR photo, does the problem persist for you as well?
[One (M7) Q&A, Help & Troubleshooting] monkeypaws:
Has anyone with Tmobile gotten customer care or retention to replace their device with something else or refund? I got my device in July . I'm on my second exchange.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Att told me to wait for update and if that doesnt fix it they noted my account for a new replacment not no refurb so that's good hopefully we will all come out all right after this purple crap
[One (M7) Q&A, Help & Troubleshooting] monkeypaws:
Well when I got this exchange Tmobile signed me up for jump! So if by December I hate this phone and Tmobile doesn't do anything about the issues. Ill just trade it in and hopefully they get the next nexus or something better and I'll jump on that. Lol no pun intended.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
Guys check this photo comparison by CNET. Good read. http://www.cnet.com.au/camera-showd...-lumia-1020-vs-galaxy-s4-339345491.htm#image0 :)
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Apart the 1st pic,all the other ones have purple tint,so no fix.

Me too I can get sometimes good blacks in low light and without 3.17...if you focus the camera on a light source or if more than 1/2 the scene has light
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
This firmware do not include the fix that's preatty sure!
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Well, compared to earlier pics it has at least been improved... Dunno if this includes the fix or not, but it at least seems to create better pics for me at least part of the time.
[One (M7) Q&A, Help & Troubleshooting] turtleism:
change the ISO value from auto to anything below 800 should resolved the issue most of the time. :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Change that to 100 or 200 and it is more like my old situation... Ah well, perhaps it was the flash which changed it for me, perhaps nothing has changed after all, guess we'll have to wait for the formal release to be sure.
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Not for me. Get the red from iso 200 and up.

Skickat från min HTC One med Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
You can still make the camera go purple, however the camera definitely is behaving differently in low light now compared to how it was performing before flashing the firmware.. prior to the firmware, any low light situation would show a lot of purple causing awful pictures.. now I can take pictures in the exact same lighting conditions and get passable results.. if I hold the camera open continously I can force it to go very purple again, but one would not do that normally when taking pictures with the phone.
[One (M7) Q&A, Help & Troubleshooting] turtleism:
Yah i agree that the camera goes really cranky in low light condition. Other than that i think is pretty okay.

Oh, pictures tends to get over expose easily. AF AE lock is not really helpful at times.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Is it possible that the software (either firmware or kernel or whatever) is slowly damaging the camera hardware? Maybe theres something in the software that slowly damages it the more you use the camera? Thats why for some, the problem is really bad compared to others to the point the sensor really has to be replaced. I'm wondering coz I just bought a One and it's arriving next week.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Decided to test out the new firmware, I still get some red from time to time but the camera is much better at adjusting the ISO (I get pitch black when laying the camera on a flat surface), changing it to night mode or HDR still brings back the purple tint so it's not completely fixed but it's still a huge improvement. Decided to take some pics to test it out.

Taken at night: http://i.imgur.com/frXalkQ.jpg

Compared this with the same picture taken with an iPhone 5 and this phone definitely had better low light results (it was taken from my window so there's a bit of reflection but the results are pretty clear)

Taken this morning: http://i.imgur.com/79yMEHf.jpg

This was around time of sunrise, in reality it was much darker outside than the picture seems so the camera added a bit of light into the sky during the software processing I'm assuming, compared this same picture with a Samsung Galaxy S4, and again the results were better on the HTC One.

Overall, it could use more adjustments for a better/permanent fix but it's a step in the right direction. Before upgrading I would be getting massive noticeable purple tint in these kinds of photos.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
The 2nd one looks purple on my screen.
[One (M7) Q&A, Help & Troubleshooting] AdrianE46:
That's mostly the morning light. Looks like it's just before sunrise when the sky is kinda purple.
[One (M7) Q&A, Help & Troubleshooting] valeschumi:
The way i see it, it still has a tinge of purple.. but its a good sign that there's a big possibility to fix this through a software update.. i hope:)
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Stupid hdr is what broke all your cameras there better be a final base greater than what we have my photos are still blue around edges much much better but I'll still be sending my phone in for repairs and expect a new camera module or phone I know for sure it's hdr my friends phone was perfect and then I told him how I got a relacment for the camera and used hdr and it started to do the same thing.

So he said nah my camera is good watch and took a hdr photo when we both got back to shop his was blue lo l
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Yep, just how the lighting in the morning was. This AT&T firmware leak definitely improves the camera. Low light pictures are coming out much better than they were compared to the mess I had before where pretty much everything would give me tint.

One thing I've noticed though, the phone gets too hot and the purple tint comes back, I'm not saying the phone needs to be cool for the tint to go away, normal temperature is fine. It's a step in the right direction but need more tweaks to be the camera it was marketed to be.
[One (M7) Q&A, Help & Troubleshooting] dqniel:
No, it's a purple tint.

I just got my HTC One today, and it has the tint issue. It started without having ever used the HDR mode. To me, it seems like a faulty sensor is causing the issue. Firmware adjustments can possibly be made to mask the issue, but my guess is that there is a true hardware issue underneath it all.
[One (M7) Q&A, Help & Troubleshooting] AdrianE46:
Tomorrow morning wake up an hour or so before sunrise, go outside and take a picture with another phone or a camera. How much do you want to bet the lighting will be a bit off, similar to that picture?

I'm not saying the firmware fixed the camera and the tint is gone, but in that picture most of the purple tint is not from the camera.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
I don't think it's the best example of a purple tint fixed photo though, don't mean to cause any offence . As the photo was in this thread I just thought it had issue didn't know the time of morning it was taken
[One (M7) Q&A, Help & Troubleshooting] dqniel:
If it was caused by the lighting of the moment as you suggest then the sky would share the purple tint. Instead, the most purple parts of the photo are in the shadows (least affected by the morning light) and the edges of the photo where vignetting has caused darkening. So, it's mostly purple tint from the camera, and a tiny bit from from the lighting conditions.... the most compelling evidence that it's from the camera is the extreme purple tint of the grass at the very bottom edge of the photo.

I take photos before sunrise and after sunset with digital cameras all the time. It doesn't (and shouldn't) result in a purple tint unless the conditions are just right (blue light from Rayleigh scattering mixing with red light reflected off of aerosols) and the white balance isn't corrected. And, if this condition does occur then the sky will generally be quite purple, along with anything "touched" by the light. Shadows generally don't exhibit the purple color cast in the photos.
[One (M7) Q&A, Help & Troubleshooting] uzman1243:
Guys here is the possible Good news

and I quote:

"This update is also thought to bring a bug fix for the handsets camera that has been affecting a number of users, which has even affected owners who got their handset changed because of the issue."

Full story:

http://www.phonesreview.co.uk/2013/09/21/htc-one-android-4-3-update-on-schedule-almost-here/
[One (M7) Q&A, Help & Troubleshooting] Florin82:
I have too agree it looks a bit too much on the purple side. But i would very much hope my photos will look like that after the update since right now they are disastrous. So anything above what adrianE46 photos i will consider a bonus. Pretty bad i have to feel this way especially after all the ultrapixel low light campaign but what else can i say now.

LE: well the only possible good news there is the fact that the bug fix might come this early - still not 100% sure of that. We already knew that HTC was working on a camera update. So my message again: anyone who has the faulty camera issue and receives the update please post the low light results here as soon as possible. Thank you!
[One (M7) Q&A, Help & Troubleshooting] AdrianE46:
I stand corrected then. :)

---------- Post added at 12:16 PM ---------- Previous post was at 12:15 PM ----------

Not my pictures. I just commented on them. :)
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
If it does fix it I may get another HTC one as I genuinely think it's an amazing phone
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
https://www.facebook.com/photo.php?fbid=581650688563552&set=o.101063233083&type=1&ref=nf

Any1 can confirm it's real? Is any1 familiar with this?

Posted on HTC facebook page
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
May be HTC ONE MINI?
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Oh yea, I think the same now, he didn't specify which HTC One, well it's 720p picture, so yea, it's Mini for sure.
[One (M7) Q&A, Help & Troubleshooting] Bart1981:
But the mini has the same camera as the normal One right? So what if we try to get the camera app of the mini and install in on the normal One???
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
I hope the 4.3 comes soon to put everyone out of their misery. Hopefully it's a real fix and not just locking the ISO

---------- Post added at 11:02 AM ---------- Previous post was at 10:57 AM ----------

Would the app itself have any fixes ? I thought it may be some sort of firmware thing? I am no expert though
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
I can't accept that locking the iso WILL be the fix for this whole problem, in my point of view it isn't by far a real FIX.
[One (M7) Q&A, Help & Troubleshooting] spreet:
I got this picture from my HTC one lets hope that system update will fix this camera issues think positive :)
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Use some common sense people. Even if the 3.17 firmware is not the final one, even if it is a leak, it shows evidence of how HTC is going to fix the issue. They may tweak it a bit more to work better, but it is obvious that this is a hardware flaw that they can not completely solve, only try and mask.

They are expecting people to compromise with their phones. They are hoping that people are willing to live with reduced image quality as long as they address the issue somehow.

There are way too many people on here being too optimistic about the fix. There are going to be a lot of very disapointed people in the coming weeks.

Here is the truth, HTC can NOT magically fix this sensor with a firmware fix. If you get the purple issue, the fix will lessen the effect, but your low light image quality will not be at the level it is supposed to be.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
One thing here is strange, why purple or other tints do not appear in good lighting, if it is hw issue why it not appearing in all conditions...

I can heat my phone to 40C and photos are fine in good light conditions...