yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] frb_123:
After many emails back and forth to the Norwegian HTC Support, I finally got an admission that the problem is known. In my last email I had to tell them I was very disappointed with the customer treatment and that I would never buy HTC again. That triggered this response (roughly translated from Norwegian):

So there you got another customer rep admitting there is a problem and promising a fix. Funny thing is that she initially kept insisting I should sending to their service partner, while avoiding my questions about it being a known problem.
[One (M7) Q&A, Help & Troubleshooting] LeClair:
The same.

Actual:

HTC is monitoring the situation and preparing software update.

The error relates only to the user some countries (more suppliers foto chip).
[One (M7) Q&A, Help & Troubleshooting] Gja88:
I too have this issue with my one and I have seen getting worse. One question I'm curious about though, I'm stock not rooted anymore and I don't want to root just to check this but people who flashed a Google edition Rom coming from a sense phone, does your phone have this problem too?

Like I have the problem in sense but I'm curious if it's happening in Google Roms too. If so we can probably put it to rest saying it's software when it probably is the hardware sadly.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
There are no ROM's that fixes this issue, by now, HTC is letting us know they are working on software fix that should be available by october, but as far as this thread goes, it may be hardware that's causing it. Some have replaced their cameras under warranty and the replacement camera is getting same issue after long use. There are possibility that replacement has to be newer rather than old. New replacement cameras seem to work properly.
[One (M7) Q&A, Help & Troubleshooting] AirborneCmH:
All of us will be waiting longer for our update. Pathetic.

http://www.phonearena.com/news/HTC-...-will-have-to-wait-for-Android-4.3_id47804#3-
[One (M7) Q&A, Help & Troubleshooting] monkeypaws:
Yes bit we already know the update didn't really provide a fix.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
HTC still says the camera fix is yet to be released via ota separately.
[One (M7) Q&A, Help & Troubleshooting] AirborneCmH:
I know that other manufactures have delayed updates in the past. This isn't a first. The problem here is HTC. Their credibility is shot. First the 4.3 update would be released by the end of September. Then the 4.3 update will include the camera fix. Now the camera fix will be a separate ota update. They are stalling, severely.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Unlocked phones got updates in the US. We all know carriers need their bloatware the way they want and each update has to obtain a certain certification. It is not like developers who can add things which endup with bugs.
[One (M7) Q&A, Help & Troubleshooting] Ericj418:
Day two - Camera replacement still going on strong!!

Unfortunately the more I play with the iPhone 5S - the more disappointed I am with the HTC Ultrapixel...

Btw...Has anyone noticed that the ONE's Headphone jack is kind of weird? Like it's slightly at an angle because of the phone? It wouldn't play nice with the Apple Headphones, though it does wonders with my beats. Sad that HTC had to sell back their share of beats though.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
After playing with the camera with the latest update, I think HTC's bandaid is lower iso than before.

Pictures become dimmer that they used to be.
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
What is so frustrating about this thread is that people don't bother reading pages and just repeatedly post the same conclusions as if they were new discoveries..
[One (M7) Q&A, Help & Troubleshooting] AirborneCmH:
It's more of a thread to vent. Everyone knows what is going on. Everyone is free to post their opinions about the possibilities of what's going on with the camera, whether they are right or wrong. You are free to post that opinion as others are as well. My last question to you is are you going to spend x amount of time reading 215 pages of user posts. I highly doubt it. It's easier to ask a question than sift through almost 2300 comments.
[One (M7) Q&A, Help & Troubleshooting] EnIXmA:
So who is getting the HTC one Max with purple pixel camera? Oh.. I meant ultra pixel camera
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
What it sounds like you are saying is "why bother doing a bit of research or informing yourself on a topic before opening your mouth or posting your opinion" reading past posts seems to be asking too much of people , too much hard work..

This is exactly why the world is so full of rumour, speculation, and generally lazy uninformed opinionated people..
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I would take the ultrapixle camera everyday, at least for my use. HTC just needs to iron out the issues with it as it is new to them.
[One (M7) Q&A, Help & Troubleshooting] AirborneCmH:
I'm not going to turn this into a pissing match. Your comment above is irrelevant. Comparing not reading 2200 user comments to laziness and other things is ignorant. Maybe you have enough time in your day doing what ever it is you do but some do not. I work 60+ hours a week, run a business and have 2 kids and a Wife. Your comment is insulting. Why don't you quit being a troll and help someone out if they have a question. Isn't it "lazy" to complain about spending two minutes to write a simple answer to help them out. I believe so. Don't compare your immature perceptions with others. We all have lives and they don't revolve around your thoughts on digging through a massive forum. You can reply buy I won't respond. I've already wasted enough minutes on your comment.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Lets just wait for HTC to figure it all out, they know they have a problem, they just have to find out how to fix this in a proper way, because its not a small issue.

Nevertheless, I still have taken my one in for repair, but whatever. We'll see what their solution is.
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
They are treating it like a small thing though...they are even labeling it an "isolated incident"
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
I too have a wife , 2 kids and work many hours a week.. however I did not reach the success if my life by being uninformed , lazy and feel entitled to just have things handed to me..enjoy your weekend ..
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
Jesus Christ man, get off your ivory tower already. You sound like a pretentious douche who thinks he's better than everyone. Lend a hand when someone needs it. Your comments sounds really uninformed and opinionated. The irony. I actually like that people keep posting the same thing, fuels the contempt I'm acquiring for HTC, and gives more credit to us that this isn't an "isolated incident". And one more thing, stop talking for others; if they were annoyed at the "same" comments being posted over and over again, the majority would have commented already.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Please use Private message for your dialog.

Others, check this out:

http://xdaforums.com/showpost.php?p=46002178&postcount=89
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Perhaps you should calm yourself down and try comprehending that at no time did I "speak for others" .. I offered my opinion on what I found frustrating with the thread and replied to a user who did not like my point of view.. quit getting your panties all in a twist... If you care to do a little search on the thread you will see that I have had my fair share of input, I belive I was the first one to correlate temperature to the issue as well...

I will agree to drop this for the sake of keeping the thread on track..
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well, my Verizon store got a shipment of phones yesterday, got the new phone today thanks to the diligent help of my Verizon guy (Day 35 of my 30-day return window).. This one is indeed a big improvement over my last phone. Camera module date is not far off from my original. We'll see how long this lasts. Just to be on the safe side, although it probably does not matter, I'm staying away from HDR for now.

Old Cam: st vd6869(1.0) cinesensor 2013-04-28

New Cam: st vd6869(1.0) cinesensor 2013-05-24

Samples in the exact same lighting conditions:

Old Camera

New Camera
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Looks good man! Lets hope it stays this way.

The dates may be not far away from each other, but you now have vC6869 instead of vD6869. Does anyone know the difference?

Other manufacturer or something?
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
If I bought my phone from Craigslist, do you think HTC would fix my phone?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
oops.. typo. Fixed.

---------- Post added at 04:24 PM ---------- Previous post was at 04:22 PM ----------

If the IMEI is not stolen? Probably
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Oh, too bad :)

Did you try the 5-10 minute desk test? with my replacement the coloring started like 2 minutes later or something.

But it seems like you have a correct camera now, have fun with it.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Believe it or not, it does show the purple noise. It's a little different though. It will start to change, then correct back to black. It does this back and forth like its trying to correct itself or something.

The difference also is that with the old phone, picked it up from that test and tried to take a low light shot it would stay purple. On the new one, when you pick it up from the desk and shoot a low light pic it corrects itself back to normal. Very weird, like I said, I hope it continues to take good low light pics regardless of what it does when the camera is covered up.
[One (M7) Q&A, Help & Troubleshooting] shaaXo:
Tint only during autofocus? I just had this "issue", where I wanted to play a bit with with the software hack again, heated up the phone to 40° as the last time and could not get a single purple tint photo in 30 minutes. I only had the blue tint during autofocus and depending on how fast after autofocus the picture was shot, the blue tint was in the picture, too.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Well, as long as it doesnt show up on the pictures, its good enough right, lets hope mine will be returned all fixed.
[One (M7) Q&A, Help & Troubleshooting] LeClair:
You must have more time on. And it may be a different manufacturer's lens.

And also:
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I mean when the lens is covered. When I pick it back up, even in low light, the purple goes away. That transition is when its covered.
[One (M7) Q&A, Help & Troubleshooting] Mikanoshi:
If it's all this camera is capable of, then I don't even want to get rid of red noise. Because such low light photos are bad. Just look at this photo, all edges of objects are destroyed by extremely strong noise. Better no shots at all than this ugliness :silly: phones are definitely not capable of making decent shots in the dark.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Keep in mind, any photographer worth his weight would use a flash or lighting in this instance. The only lighting in that room was the TV. It was pretty dark where I focused , not lit by the TV much. I'll do some more testing tonight because I have seen some pretty nice photos from this camera at night.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Here is what I'm talking about. I just took this picture outside. I think it's kinda nice.
[One (M7) Q&A, Help & Troubleshooting] GrantB13:
Mine did this sporadically, but lately it's just disgusting. It doesn't even have to be really low light. Just moderately low, and it pops up. My front facing camera always has a red tint to it most of the time too. Maybe it's partly due to some ignorance on my part by not knowing basic photography settings, but I'm starting to hate this phone's camera more and more.
[One (M7) Q&A, Help & Troubleshooting] Mikanoshi:
This is nice: http://web.canon.jp/imaging/eosd/samples/eos60d/downloads/03.jpg

Phone cameras are mediocre at best :)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Is that with the front or rear camera. :)
[One (M7) Q&A, Help & Troubleshooting] mnhs1010:
It is hardware problem or software??
[One (M7) Q&A, Help & Troubleshooting] AirborneCmH:
No one is sure yet. A lot of theories but nothing concrete as of yet. We'll find out in due time.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Just ordered my G2. Lol. I will be selling this phone and won't miss it. Oh apart from keyboard and text reflow and folders in pp draw ))))))
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I was checking one out today at Verizon. Very nice phone. My biggest concern with that one is screen crack because it looks like there is no bezel around the top and sides. I think I could get used to that rear controller though.
[One (M7) Q&A, Help & Troubleshooting] xnobex:
In ARHD 22 I see how software try fix this problem.

I can see color noise in 1 sec after turn to dark, then everything looks like be good. But this works only in the beginning after reboot.
[One (M7) Q&A, Help & Troubleshooting] Mikanoshi:
Yeah, front camera on EOS 60D :laugh:
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
I got the same problem.

Device serial starts with FA36, android 4.2.2. I tried demo units that are still on 4.1.2 and they did not have this issue.
[One (M7) Q&A, Help & Troubleshooting] idrOiding:
Let's hope so..

منور :cool:
[One (M7) Q&A, Help & Troubleshooting] raseel256:
I test the heat problem .its true when the devise is cold the problem gone.

خليت الجهاز على شباك التبريد عشر دقايق وراها صورت .المشكله راحت من رجع حمه رجعت المشكله .

النور نورك حبي
[One (M7) Q&A, Help & Troubleshooting] idrOiding:
ok

after a few tests

Running Faux kernel

#1 Turned On Intelli-thermal the problem still exist even if i cold up the phone

#2 Switched to Qualcomm thermal

the problem is gone

but after too shots when the heat is up the problem is back but with less red-noise than it was

i'm confused :eek:
[One (M7) Q&A, Help & Troubleshooting] raseel256:
So the problem is due to the heat and software.

It's a heatware lol
[One (M7) Q&A, Help & Troubleshooting] verdipio:
Hello, in a spanish forum (htcmania.com) we are many people that have the same problem.

Enviado desde mi HTC One usando Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
same problem here, FA35, looks like i'm gonna send it to the repair center, mine does not only have just the purple tint, while in very dark condition, it displayed some kind of a faint white grid over the image too...

---------- Post added at 12:19 AM ---------- Previous post was at 12:12 AM ----------

Holyhell, mine took photos that looks exactly like that, faint white grid all over the image + purple tint
[One (M7) Q&A, Help & Troubleshooting] yakultski:
Glad that I'm not alone with this issue and FA35 here too. I'm very sorry for the both of us though. This camera performance is unacceptable :(
[One (M7) Q&A, Help & Troubleshooting] alexander_ekin:
I think it cause we buy made in china version, i have test made in taiwan no purple tint
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
I was contact HTC Vietnam and they were contact HTC Taiwan.

They told me that they will replace camera for me.

:(
[One (M7) Q&A, Help & Troubleshooting] Toastysaad:
I sent my device to a HTC repair service and after two weeks they send me the device back. They found no issue and send it me right back :( The problem is always there
[One (M7) Q&A, Help & Troubleshooting] wanzer:
The HTC Operator said that I've unlocked the bootloader so I am out of warranty and I have to pay to replace the motherboard.

I got the purple/blue/red tint after 4-5 seconds

What can I do? If I restore everything (first LOCK - not RELOCK - the bootloader, then S-ON), will they be able to say "It was unlocked before!"?
[One (M7) Q&A, Help & Troubleshooting] arch.anirudh:
Just came home from the service centre...got my phone after a weeks time...and guess what...the problem was still there...as if they jus kept the phone for 7 days and returned it the way it was...now i have to again wait for more 10 days...i spoke to the customer care guy...he says this time if its not repaired il get a replacement...really disappointed with the service.
[One (M7) Q&A, Help & Troubleshooting] harlenm:
I got my replacement device and it appeared to work fine as it came stock. I unlocked bootloader, installed custom rom, and problem is there now. I have no idea what's going on, but now I have a new device with the same problem. Funny thing is I checked it right away after installing rom, and it looked fine.

I'm starting to wonder if it's just something wrong with the design of the camera, or if it really is an issue with heat. I'm tempted to just give up on this device and go to something else in a few months.
[One (M7) Q&A, Help & Troubleshooting] raseel256:
Are there any official updates on thr horizone??
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
Even if we get replacement units that work initially fine, there's still a chance of having the same issue. I just noticed that the issue gets worse over time
[One (M7) Q&A, Help & Troubleshooting] sallam5010:
I don't know but my device doesnt have that red tint even when it's extremely hot ! Sometimes I stress it over 60℃ and the camera still works fine on any Rom custom or stock !
[One (M7) Q&A, Help & Troubleshooting] cangia:
i think it's only a software issues , because with iso auto and One len's covered screen is red/purple .. but if i forced iso to 100 screen in very black ..
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
Lucky you
[One (M7) Q&A, Help & Troubleshooting] harlenm:
My current phone (5th device I've had in 3 months) is made in Taiwan and has the pink problem. Gonna call up AT&T Monday and see of they will let me switch to a different device, as I can't deal with this one any more. It is a great phone, but this camera issue is horrible, I take hundreds of pictures a month, and can't stand them having this issue.

---------- Post added at 10:12 AM ---------- Previous post was at 10:09 AM ----------

Also, if the screen is pinkish and the flash fires, the picture comes out completely normal.
[One (M7) Q&A, Help & Troubleshooting] afhum:
Sony QX100 detachable lens camera is the solution to all of this :sly::sly::D
[One (M7) Q&A, Help & Troubleshooting] rahulwadhwani:
Even if I set ISO to 100 the tint is still there. That means it's a hardware issue I think now.

I am using ARHD on my phone so to use that I had to unlock the bootloader. Will HTC cover my phone under warranty or not, for the camera issue?
[One (M7) Q&A, Help & Troubleshooting] sauprankul:
Those with dev editions running the official 4.3 update:

Has HTC fixed this yet?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Nope, see attached.

I'm contacting them ASAP to fix my phone.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
I may not have the developer edition but I'm running the same firmware (3.22), I get the tint from time to time but I never get a picture with THAT much tint, and you seem to have a considerable amount of light around for a low-light picture as well.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Sometimes there is a tint and sometimes I get better pictures like this.

This is so confusing, can't determine if it is software or hardware? a million dollar question!
[One (M7) Q&A, Help & Troubleshooting] gpx:
With the flash on not auto you will get better pictures.
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Good luck carrying that around in your pocket the entire day and all the time....

Phone cameras are good enough for a lot of things, most people don't print them out in big sizes and they look plenty good in full screen.

Sure, low lighting cause issues but even that is getting better (lumia, HTC one at times, LG g2, z1).

They are still no standalone replacement but can surely substitute them at times...
[One (M7) Q&A, Help & Troubleshooting] hunkumar:
Should I send my phone for repair or wait for the update. It got worse as the patterns appear in indoor shots too:banghead:
[One (M7) Q&A, Help & Troubleshooting] justayyab:
I also experienced the pink/purple camera haze issue in low light on ARHD 22 after upgrading from 12.3, i did a clean wipe and upgraded my firmware to 3.22.1540.1 from Vomer's guide. I then went back to 12.3 doing a clean wipe but still had the same issue, I then went back to 2.24.401.8 firmware from Vomer and the issue was not there any more, just thought i'd let everyone know
[One (M7) Q&A, Help & Troubleshooting] Bravoexo:
My Phone rebooted on it's own while trying to run the newly updated Antutu.... when it came back, the stock camera app was gone. Says it wasn't installed. Looked for camera.apk, can't run it... or install it. Ran Camera FV-5 lite... and it runs.... and doesn't seem to purple/pink tint at all.... strange.
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
camera sony z1, maybe same?
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
When you hold your finger on the camera it will eventually turn to purple/red and it's normal since your fingers are colored like this. To test the problem you need to place the device on a smooth surface (table etc) and see if it gets red.
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
:eek:

keep grasping

"When you hold your finger on the camera" the light will not pass through :good:. you try keep grasping
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
I just got this email reply from HTC.... How bad.

Thank you for contacting our Customer Support Center.

With regards to your inquiry,

Kindly note that the 4.3 OS update will solve the issue because it is software issue and it is not Hardware issue, since there is an update to solve this issue, the service center will not swap the phone to new one.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Where is that Support Center located?

Here in The Netherlands they reply with saying exactly the opposite, that its a hardware failure. We need some clarity whether its software or hardware.
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
This is a middle East HTC Care..

Can you send me your email to tell them.

I already told them other centers already replace the devices because it is a hardware issue
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
I've sent you a PM. Since it's quite a lot of text.
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
Thank you very much
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
What the F is this s**t ! HTC i am leaving you ! I am selling my one! Anyone wanna buy?

---------- Post added at 03:20 PM ---------- Previous post was at 03:18 PM ----------

And about the batter you say? I have to charge it atleast 2 times a day!
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Can anybody explain how this happened? Does anybody else with the tinting want to try and flash this firmware?
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Camera is a fail, battery is a fail. Gets heated in 2 minutes of playing a game! HTC dose'nt cares s**t about their customers..its already many months .Do u still want a fix ? Seriously?!
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Every battery dies fast if you play games all day.

Seriously, I really love the htc one, apart from the camera i really think this is one of the best devices out there when you look at the combination software/hardware.

The LG G2 for example is better in specs, true. But the software layer from LG is way too thick, and from the hardware perspective, it's a plastic phone, and i really dont like a plastic phone. Same for the Galaxy S4.

Not every phone is perfect, they all have issues. Just deal with it.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
HTC is made out of aluminium, if you know your body temperature is 37C/98.6F which will heat up the aluminium as well as battery + processor etc, so it's normal that the metallic unibody gets warm in hands, try using cases (leather for example)