yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Thanks for the link. Just read some comments of the article and there seem to be quite a few people there that are in the exact same situation as me. Good pictures early on when they picked up the phone while on 4.1.2, bad pictures later while on 4.2.2. The only question now is if the issue is due to a change in software or is it a camera "fatique"/fail which appears in time after using the camera for an amount of times, or is it both? Really hoping the software update will eliminate the issue so that i can forgive HTC for this slip.

One thing i notice - if i put it camera down on a surface to imitate complete darkness it takes about 5 seconds for the picture to turn from complete black to the red tint. Would this be in favor of a software or a hardware malfunction?
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
So you belive that the software is not controlling the sensor and allowing it to go beyond it's limits which causes the noise?... The noise occurs in low light situations that other cameras have no issues dealing with... With your logic, the htc sensor is interior in low light when compared to a none UltraPixel camera that takes a proper picture in the same lighting situation.

Many people have had 2 phones. With the same software in the same room taking a picture at the same time, one is good, the other is bad... The instructions for both sensors are the same, how does "software" explain why both phones react differently..
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Mine does that also. It was said heat is causing this. My phone is sitting at 79°F, I go to camera, block the lens, 5 seconds it starts going pixelated red. Then, shut the camera down, reopen it and it does the exact same thing. Stays dark and then ramps up to red/purple.

Perhaps its the SW sending incorrect voltages/amperage/whatever to the camera which is messing with the sensor and sending it beyond its limits. It seems like it keeps trying to compensate for the low light to the point that its sending the sensor into a frenzy of confusion trying to get enough light in there.

---------- Post added at 05:56 PM ---------- Previous post was at 05:48 PM ----------

And that is a great point. No explanation. I wonder if a crazy nut employee included malicious code into the firmware at his station when programming??

I just don't see them recalling a phone for a sensor. I just soo want to believe its just some screwed up 1's and 0's somewhere.. :p
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Who ever replaced the phone and got better results, can you be sure temperature is the same in every test? I don't think so.

The sensor is not up to the task in my opinion but that doesn't make the software perfect.

Software should compensate for temperature if this causes issues to the sensor just like CPU/GPU throttling.

Other possiblity I added in my previous post is this issue could also be caused by hardware being too sensitive to sun light and gets damaged. Just like our eyes.

I wish HTC further improves the sensor in One Max. I would be a killer camera if it had 10UP and a better flash.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
That's interesting, I think my issues started after I took some sunset pictures last month.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
May be unrelated, but I have some sunset shots that were normal then maybe 20 mins later I started getting the purple cast
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Image sensor temperatures increase with the ammount of light they are expose to.. overheating sensors start to exhibit sensor noise..
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Have serious issues with red/purple tint when shooting low-lights. It has become gradually worse latest couple of weeks. Really hope this is software related and can be fixed with future update.

Skickat från min HTC One med Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] rusteh:
I've tested my webcam in full darkness and it goes like this. In the first 2 secs is completely dark then my guess is that is trying to light up the dark zone to obtain something so as you can see it becomes step by step red/purple.

I've also attached a few pics taken tonight. On some the tint is there, on some there is no tint.

I am not that kind of a genious like some guys from here but as the white balance is auto turning up my guess is a software related issue. Any thoughts because I am planning to return it Monday.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
My photos are exactly like this.
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
Hardware

For my case, I don't think this is a software issue.

These are what I've established so far:

-higher ISO = more purple

-hotter device= more purple

this has ISO=125 but with temps = 48deg C (GSAM)

and this has ISO=800 but temps = 22deg C
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
From these samples, I do think some are hardware related(purple consistently on parts of the image)

Heat diffenately is a factor, purple is on all over the picture.
[One (M7) Q&A, Help & Troubleshooting] wireroid:
Yeah, it clearly isn't software, it's hardware. The amount of noise changes with temperature, the noise pattern is unique for each phone, and many Ones don't even have the issue at all. Not to mention, how can a software update tell whether or not you have a broken camera and apply a fix tailored specifically for your One?

Everyone saying it's a software issue because "the problem is high ISO" does not understand the concept of camera ISO. Our phone's Ultrapixel camera was designed for awesome low-light photos shot with a high ISO setting. When you force it down to 100 or 200 so that the purple fringing is reduced (and it's still there by the way, look closely), your low light shooting ability goes away and all you're left with is a mediocre 4-MP camera.
[One (M7) Q&A, Help & Troubleshooting] myl2ning:
HTC China technology blog has confirmed this problem and promised to improve and adjust it in 4.3 update before December.The time seems a bit long:(
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Yep I also believe it is hardware don't care what HTC says just ordered my replacement before my phone runs out of warranty won't cost a penny and if it has camera prob I will send it back sucks it will more than likely be a refubed phone but who knows maybe I'll be lucky but what the heck to have my camera back I'll take a refurb I'll have it in a week prob and I'll repost didn't feel like paying 20$ for shipping when every thing else works right now

Oh and if you have att watch them I caught them changing me off my unlimited data plan bastards. Said it will take 10 days to investigate but told me not to worry about overages since I know for sure I had it
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yea, screw it. Verizon extended my free replacement from 14 days to 30. I'm replacing this thing on Monday, software or not.. according to our poll here I have a 15% of getting a good one.. lol
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Here's my camera

Has anyone tried 3.17 base with elementalx 5.2 kernel for sense 5 android 4.3 says camera fix for 3.17 base. Was wondering if anyone has tried that out yet ?
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Acht.... I was going to keep & hope for fix bit not waiting till December. Mine will be returned tomorrow
[One (M7) Q&A, Help & Troubleshooting] UCFour:
I tried 3.17 base with stock kernal

Purple tint still persists
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
Got my replacement yesterday. Tested a lot of units before I got lucky a total of 8 units. :) My advice is stay away from units with serial number beginning with SH and FA and just get the ones starting with HT. Mine is HT37. Based on my tests this is somehow heat related. Now I'm no expert with software and firmware so I've no idea if heat issues can be fixed with an update. I just laid my phone on a desk with cam on and no tint appear just plain black and that was for 5mins. Tested it on a dark room as well no issues. So what I did was I inserted my SIM card and connected to the internet basically trying to heat up my phone and repeated the test. It got really hot and the tint appears while on the desk but I tried it in a dark room and the tint was gone so I just decided to get the phone besides I won't take photos of a table. :) Hehe this is enough for me because of all the phones I've tested this is the only one working fine and with a HT serial. IMO we all have this issue which is part of the ultrapixel technology HTC did and some people just don't know it yet and some of us just have it worst perhaps with a recalibration of the camera with the coming update will fix it. Again that's my opinion and I'm no expert just based it on the phones I've tested. :)
[One (M7) Q&A, Help & Troubleshooting] hunkumar:
I was wondering if the butterfly s which has similar UltraPixel camera is affected by this Issue. I've heard it doesn't even have OIS so :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
My serial starts with FA .i get issues too. Can anyone else confirm the serial this could get us closer, but if it is related to serial it must be dodgy batch of ONE
[One (M7) Q&A, Help & Troubleshooting] sebkri:
My serial start with HT35 and have the red tint problem
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Oh well, back to drawing board.

Seems to be pot luck. I bought mine from amazon & returning tomorrow . I will be asking them to check for this issue before I purchase my next one.

---------- Post added at 07:51 AM ---------- Previous post was at 07:29 AM ----------

Also been looking at various htc Facebook pages. They don' answer users with this issue, but seem quite happy to talk about other problems.

Maybe they have been advised a radio silence until official statement.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Why do i get the impression that overall its a bit of a fail in the camera department. Maybe they didn't test it enough before release, maybe the mass production of the camera module had lower quality than that of the tested samples, maybe.... Anyway it shouldn't have been our problem to worry about it should have been HTC's part. I don't think the situation can be optimistic since although it becomes clear that it is a widespread problem HTC are still being evasive and not trully recognising anything. For me that is not a good sign. I'm sure that if it really was a easy software problem they would have corrected it by now or at least bragg about the fact that they solved the problem but up until now they haven't really admitted to it. I mean most of the articles i have seen around about HTC admitting anything comes from a single source article in Itally...certainly not very top trustworthy..
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
I agree, how long did it take apple to respond with purple flare issue?

---------- Post added at 08:30 AM ---------- Previous post was at 08:25 AM ----------

Just read this... That's rubbish the selling point of this camera is low light.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
Hey guys stop guessing is software related anyone who just got replace of camera like me try taking a hdr pic in low light condition. I just replace last month and it perfectly fine until I use hdr at low light and the tint start to reappeared again....try it and u will know
[One (M7) Q&A, Help & Troubleshooting] valeschumi:
Tested it with HDR?
[One (M7) Q&A, Help & Troubleshooting] AdrianE46:
I completely disagree. It's not a bit of a failure. It's an epic fail, to be honest. To market a broken feature as a major selling point without testing or even acknowledging it's broken for this long is complete and utter bull...
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I've been wondering about this HDR myself. My camera has had this problem since the day I bought it. One of the first things I did was take a low light pic when i got home and it was horrible. I cannot remember if I turned on HDR before or during, but that has been mentioned here a few times now.

Is anyone here with a known good unit willing to risk 'breaking' their camera by turning on HDR for the sake of research? :P

---------- Post added at 07:49 AM ---------- Previous post was at 07:30 AM ----------

Can you tell me how you got to the camera app on a new phone without activating it? Me and the Verizon guy tried but it would not let you get to any apps without going through the initial activation process. He obviously didn't want to do that in case I didn't want it in the end..
[One (M7) Q&A, Help & Troubleshooting] slashas69:
What is the problem to skip all the steps of activation and after test factory reset?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
It would only let you skip a few areas until it got to the emergency dialer. I remember there was a trick on some phones to bypass activation to get to the phone home screen itself but neither of us knew how.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
For those who got new replacement or non tinted camera try out hdr on low light before saying is hardware or software issue .
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
Agree with you like I mentioned earlier in the thread I have testet it with a brand new phone at a electric retailer.

Before using HDR everything was fine. After using HDR for taking 3 pics the colour noise began!

So I can not explain why but I believe it's related to HDR!!!!
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Mines HT3w and it sucks balls lol I will try hdr and leave on table with new one and if it does it I'll send it back and get another one sent till this gets solved or I get sick of this and get a different phone lol LG g2 lookin mighty nice with it's camera 13 mp and ois.

We will see how long it takes att to get sick of me. I should have replacement early next week
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
HDR video always has. Hot or cold.
[One (M7) Q&A, Help & Troubleshooting] nickislauw:
just had a friend of mine tested his One with HDR. Nothing happens. he turned HDR on and left it on the table and it just stayed black.. no red titn. So It has nothing to do with HDR ;)
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
Just watched at a Video comparison between the Lumia 1020 & the HTC One from Phone Arena on YouTube.

Have a look at minute 7:31 :confused:

https://www.youtube.com/watch?v=MloXTkADOW0&feature=youtube_gdata_player
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Also I've never used hdr in low light but I've always had the issue. Clearly the hdr thing is a coincidence (or maybe it just raises the temperature enough for some people to finally see it?).
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Ask him how his camera after few days ;)
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Just got off phone with HTC and told me not to trade my phone in under warranty with att and that a update is coming soon couldn't say when but told me soon blah blah blah

So I'll prob keep my new new one and play around with the refurb att is sending me a couple days and just send it right back and wait for an update if that don't fix it I'll prob just sell abd get a new phone
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Trade it anyways, HTC is lying, it's a hardware problem no OTA update can fix this.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Agreed. I got my eye on this but really want more GB 32 gb sucks.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
It would be really funny if HTC makes an update that fixed it.
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Any update HTC makes will be at the expense of the low light ability many people bought the phone for.. HTC is not working to try and fix the issue, they already know how to get rid of the noise. What HTC is trying to figure out is how they are going to handle the PR nightmare when they admit the sensors are flawed and they have to sacrifice low light ability to fix it.

They are already a company in trouble. This situation is not going to help...
[One (M7) Q&A, Help & Troubleshooting] Florin82:
I sure hope it's a software problem because what i get in this moment are really ****ty pictures far far away from what i started with..just a sample from tonight; and the vignette option is really not working for me. I made 2 night shots - one before HDR and one after the HDR mode to see if it influences the quality in any way. There is a small difference between them but since this camera can take pretty different shots with just small changes of light or angle i really can't tell if the HDR mode influenced in any way. But here are photos:
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Yea for sure if the replacement I get has a perfect camera abd no build quality issues I'll deff take it but I'm gonna put it threw the ringer before I trade a brand new phone for a refurb im no dummy I also to believe HTC is lying which is why I and gonna exchange as many as I can till they make me get a diff phone lol or I get a perfect one

I always liked HTC because of build quality but I think there days are numbered specially if they can't fix this should of put a regular 13 mp with ois in this phone and not the ultra purple crap.

I just don't know about LG g2 or moto x? I hate Samsung so that's no go and apple is worse I like Samsung better than apple lol. This sucks :( pos camera
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
What am I suppose to do with that ? Lol take pictures of barney only
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Even with these problems that i have with the camera I hope HTC won't dissapear. They bring so many good and unique things to the industry that it would be a real loss. Unlike some who just don't give a damn about certain things and bring out shamelessly out of the factory crappy things (like the Samsung plastics), HTC certainly wanted to bring something good with these ultrapixels. And for me, at first, they really did, it wasn't an extraordinary camera experience but it was good enough both in daylight and night but now it has turned into a big fail and i think its really a small chance they will fix this with the 4.3 update. I will wait for the update and then make a decision concerning the phone.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Don't worry mate...were red tint brothers :) and we seem to have the same preferences and dislikes regarding mobile phone brands.
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Probably just locking the iso in update, sure they can fix :D
[One (M7) Q&A, Help & Troubleshooting] renehd2:
It's a shame that at the beginning, I used to bull my friend about their galaxys s4 when we used to take photos at night, but now I don't even take out my phone from pocket when I'm with them
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Haha no **** it's embarrising to spend this much money on a phone and get a piece of crap I think this is the end for HTC honestly unless this update just makes the camera do a 180 and get a bunch of publicity for turning around a piece of crap but I'm gonna take my chances on finding a good one threw warranty gonna be very picky though as my 1st one is flawless all besides the camera I got lucky with everything else ivebseen about gaps bezels and such
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Deleted.. useless info.
[One (M7) Q&A, Help & Troubleshooting] Riyal:
I know that there are alot of display panels on the HTC One I can tell it from the kernel sources.

if (panel_type == [COLOR="Red"][B]PANEL_ID_M7_SHARP_RENESAS_C1[/B][/COLOR]) {
cmdreq.cmds = sharp_cmd_dim_on_cmds;
cmdreq.cmds_cnt = ARRAY_SIZE(sharp_cmd_dim_on_cmds);
} else if (panel_type == [COLOR="red"][B]PANEL_ID_M7_JDI_SAMSUNG [/B][/COLOR]||
panel_type == [COLOR="Red"][B]PANEL_ID_M7_JDI_SAMSUNG_C2 [/B][/COLOR]||
panel_type == [COLOR="red"][B]PANEL_ID_M7_JDI_SAMSUNG_C2_1 [/B][/COLOR]||
panel_type == [COLOR="red"][B]PANEL_ID_M7_JDI_SAMSUNG_C2_2[/B][/COLOR]) {
cmdreq.cmds = samsung_dim_on_cmds;
cmdreq.cmds_cnt = ARRAY_SIZE(samsung_dim_on_cmds);
} else if (panel_type == [COLOR="red"][B]PANEL_ID_M7_JDI_RENESAS[/B][/COLOR]) {
cmdreq.cmds = jdi_renesas_dim_on_cmds;
cmdreq.cmds_cnt = ARRAY_SIZE(jdi_renesas_dim_on_cmds);
} else {
cmdreq.cmds = dim_on_cmds;
cmdreq.cmds_cnt = ARRAY_SIZE(dim_on_cmds);
}

What I'm talking about is the camera sensor... It has only 1 type of sensor driver so it's impossible having 2 different camera sensors without me knowing it.
[One (M7) Q&A, Help & Troubleshooting] uzman1243:
Anyone care to summarise the whole thing upto now?
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
How can some cameras be affected then and some cant if there is only one sensor ?
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Poor quality control of the UltraPixel camera sensors...

I personally believe that even the "good" ones will eventually show the issue... Just give it time and more camera use..
[One (M7) Q&A, Help & Troubleshooting] kumasi:
I kept my One in refrigerator for about 10 min. After that tested the camera. When covered the screen was black for much longer period (20 sec+) and then started to appear the red/blue tint, but no so bad like when the phone is normal or hot (when charging - this is the worst). Seems to me that this is a hardware problem...
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
perhaps the cameras are miscalibrated depending on the factory it was manufactured. like i said in my previous post I've checked 8 units from different factories and months assembled based on the serial number. My previous phone is FA35 and it has camera issues. All SH has camera issues. All FA has camera issues. I read in this thread one of the guys said HT38 had no issues. The one i got is HT37 and it has no issues at all in low light situations and also when i place it on a table with the camera on it stays pitch black the whole time (10mins with the camera on). It only shows the red noise which is very minimal when I have the camera on place it on a table for about 15mins while charging and just right after watching youtube and browsing the net which makes it really hot. But when i pick it up and take photos in low light the red noise is gone. Tried HDR and night mode and also the filters everything seems fine as well as i went back to Auto. This made me decide to get it as a replacement as I just need a camera that works on low light and normal conditions and besides I don't take photos of a table. hehe :) good luck guys.. hope HTC finds a way to fix this.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Well thank you sir for the info I have ht35 and my camera is **** maybe I will get lucky and get ht37 or 38
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
no probs. good luck. hopefully a software fix is true and roll out soon. maybe that's why when we call the HTC reps they always say let the phone cool down for a bit before checking the camera again. Some just has the noise worst than others I think. My previous FA35 has purple noise the moment i open the camera on low light and all pink when on the table..
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
I still want one that is working correctly now like you before the update incase it is just a iso lowering fix bs crap.

My only worry is getting my new phone from HTC with a good camera and me not being able to achieve s-off I think id give up low light pictures without flash for s off hehe still get purple edges with flash at night so I really need a good camera with s-off if not I'm done with HTC which will be sad because I've liked then since hd2 days
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Went for a run last night and it was a bit cool outside. Had the h1 on my arm in a sport strap so it was a bit exposed to low temp. Afterwards I checked the camera and couldn't see any tint.

So in my case the tint problem might be heat related. I also started using a flip case about two months ago and and that might have made my issues worse due to the insulation effects.

Skickat från min HTC One med Tapatalk 4