yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] FitAmp:
Yeah pink spot is definitely there. Not as bad as before repair though
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, pink spot has every smartphone I had: HTC wildfire, Galaxy S2, Galaxy Nexus, Nexus 4, Nexus 5, iPhone 4, iPhone 5 in low light on white or light colors.
[One (M7) Q&A, Help & Troubleshooting] FitAmp:
The pink spot doesn't bother me at all. It's pretty much the center of focus.
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Pink spot was the very famous problem on Galaxy S2. How can you all accept this defect?

I bring my friend Note II, iPhone 4S, Galaxy S4 take photo in the low light env, only my HTC One having this problem. I just cant accept it because we have pay so much to get this phone.

sharing:-

http://www.youtube.com/watch?v=QznuN_ZUh-A

http://www.youtube.com/watch?v=qm8uVV4h9Ss
[One (M7) Q&A, Help & Troubleshooting] dassub:
Stupid Canada Post. It was supposed to arrive at the service centre for Thursday. and the tracking is saying not even delivered on Friday. Sooo now I don't have my phone for at least a few weekend days longer, ugh.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I can't except it. But no solution yet. I've exchanged 7 galaxy s2 units, no luck, 47 galaxy nexus units no luck, 4 HTC one units s no luck, 5 iPhone4 units no luck.
[One (M7) Q&A, Help & Troubleshooting] combat goofwing:
I have decided to send mine for repair ,as well as this issue I have screen flicker when using keyboard,i took a pic with flash on the tired to take a low light one with no flash and was greeted with this
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
So my new sensor showed a little purple for a second in a low light photo my temp was 99 cpu and over 100 f for battery. Placed it flat on my leg all black even at high temps soon as it cooled down no more purple for rest of night so it seems even the new sensors that are supposubly fixed are showing purple in high heat sound like the same problem all over again lol we will see in a few months time I'm bout to get the oppo n1 prob if I can get my hands on one
[One (M7) Q&A, Help & Troubleshooting] arhung:
Really hope that's a software problem only.
[One (M7) Q&A, Help & Troubleshooting] Uometydev:
sorry about my poor english:crying:

Well I'm totally confused. I'm in China Mainland and i got a international version One(801s) couple of months ago, while i met this problem, i contacted HTC China, they said it's a software issue, not hardware. BUT, the customer service center said must replacing the camera part, that's a hardware issue, and lots of people in china who held Chinese version (802t 802D 802w,removable back with dual-SIM supported) just replaced a new phone like this:http://bbs.gfan.com/forum.php?mod=viewthread&tid=6426988&extra=page=7

Can anyone tell us the real reason??
[One (M7) Q&A, Help & Troubleshooting] wimpynet:
If you put iso 100 or 200 the problem disappear, higher iso start again :(
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Of course it does, and your pictures are all really dark because of the low iso.
[One (M7) Q&A, Help & Troubleshooting] cangia:
Mine have purple issues also at lower iso ( 125) , like this :
[One (M7) Q&A, Help & Troubleshooting] rs3vans:
I just got my replacement from Sprint today. The new phone's camera functions as it should! Yay! There is a tiny gap at the top left corner of the screen on the side, but I can deal...
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
This mean your sensor is not worse. My old unit, it is full purple even ISO 100. Don't try to play with ISO settings much!

Could you report back next month? Mine work flawless until a month passed. Now it start to show red noise when I covered the len.
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
[MENTION=4088404]12rithy[/MENTION]

Did the red tint issue occur after u flashed a custom rom? Is it possible that during "1 month" everything was kept stock with no modifications? Think this has been the case for me...

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
I go to HTC Center.

They was replace camera for me.

New Camera. No problem.

I love HTC.

Good Service!

http://www.flickr.com/photos/87536987@N07/9468915937/

http://www.flickr.com/photos/87536987@N07/9471699696/

http://www.flickr.com/photos/87536987@N07/9468918235/

http://www.flickr.com/photos/87536987@N07/9471701842/
[One (M7) Q&A, Help & Troubleshooting] reycharlesconrad:
They replaced the camera or the unit itself? How long did it take?
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Not sure because I've been running custom rom since I opened the box :D
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
I'm starting to rule out that this is software issue. I found a picture taken with my One the same date it was bought. The pink/purple issue was already there. Out of the box, it was 4.1.2
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
they said that take 3 days. but but today is only 2nd day, they had contacted me. :laugh:
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
Any damages to your phone? Or things replaced?

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
I'm returning my phone today. My provider seemed to be unaware of this issue when I called them but they agreed to take it in for inspection. I sure hope they'll fix it.

Will return as soon as I get it, or a new one, back! I'll post sensor model and whatnot here then of course.

T9'd from my black HTC One M7
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
no no. It's perfect :) like new :)
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Hey guy! Try Camera FV-5!

Sense Camera:

Camera FV-5:
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Fluke, just tried it and it was the same
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
How about camera app in Google Edition ROM? I would try it myself but can't get s-off :(.
[One (M7) Q&A, Help & Troubleshooting] japjit100:
I also tried but no differences
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
So true. I hated the SGS2 for this issue and was expecting the S4 to have it but the Samsung Galaxy S4 has a great camera. Had enough of this phone now so will be selling it as waiting for my S4 I9500. Next year I am hoping Windows will bring some decent phones out ))
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Uh oh.. new camera (2013-09-17).. still no purple at all when hot and dark, but the focus is a bit out of whack at times around the sides, mostly left side. Is this the normal effects of an f2.0 aperture 4MP low light camera in plenty of light? And as far as the light pink spot in the middle of whites? Can't say that it bothers me too much but it would be nice if it was fixed via a software update. Seems simple enough.. :p

Focus (Normal?)

Pink Spot (Software?)

Comparison with Canon SX20 IS
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
I just upgraded to 4.3 with sense 5.5. The pink spot still there. Not fixed by software. I am ready to send back my phone back to service center.

So 2013-09-17 and 2013-9-25 are bad camera module that having pink spot problem.
[One (M7) Q&A, Help & Troubleshooting] doonroy:
Hi! Mine is from 09-17 as well but i haven't noticed the problems you mentioned. Here are some of my shots. Took two just right now in my room, and the other one is in daylight near my house.

View attachment 2396787

View attachment 2396788

View attachment 2396789
[One (M7) Q&A, Help & Troubleshooting] pongalong:
st vd6869(1.0) cinesensor 2013-06-05

Hboot 1.55, S-Off, Unlocked, Rooted, ARHD 31.5

I've read through the last 15+ pages and I have this problem. The blue/red usually occurs after letting the camera focus in the dark for a while, possibly from the heat. I've also noticed that my camera takes very soft images. Not at all as sharp as some that I've seen. From what I've gathered I have two options:

Attempt an exchange with T-Mobile claiming defective (well beyond 14-days) and hope I get a good one. Repeat if needed.

Contact HTC and claim my warranty. Be phoneless for 2 weeks.

I was curious if the 2 posters that mentioned T-Mobile were able to find up-to-date units with the 2013-10 sensors. Also, how were some of you able to find out who and where the repair center is for your region? I'd love to be able to go in and explain the issue rather than go through 2-3 exchanges.

Also, if I go back to stock, locked, un-rooted, S-On, will I be able to go S-Off again?

Thanks to all those that have been so thorough in their accounts!
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Your best bet is to send the device to HTC service center after obtaining the RMA from them. Call them and tell them all your concerns.
[One (M7) Q&A, Help & Troubleshooting] shasen1235:
HTC Already redesign their camera module

Hi everyone, here I just want to bring you a good news

Recently some people from China dig in side this phone and found the camera module is different

I can't tell you all of the detail but they obviously had redesigned it for the recent came out One Max and the devices using UltraPixel

The biggest change is they put a new IC in the module

Sorry I can't provide you the image because I don't have the permission

But if you do really want to fix the camera simply just send it to the repair canter

I personally sent mine one or two months ago and till now it still don't have purple tint problem at all (Just pure black, even set the ISO to 1600)

And I were the very first person who got the hands on One max when HTC invited me to their pre-sell event, all of them are perfect

I don't know how's the repair service out there in foreign countries

But here in Taiwan they fix or exchage it for free, even mine is DE shipped from US

Hope this will help, cheers
[One (M7) Q&A, Help & Troubleshooting] jaypeg123:
And is your lens levled with the backcover? Cos mine is rised above it and can easaly get scratced.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Do you have purple when you shoot video in full HDR mode very low light? Sample would be great as well.

Anyone else can check as well, please?
[One (M7) Q&A, Help & Troubleshooting] jaypeg123:
I quote myself with some pictures on one of the you can se that it is possible to see inside the phone, looks like a white line, but is acualy behind the wallpaper and I cant remember that it was like that before.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Looks like a very poor job of reassembly.. I would send it back for sure. Call the HTC customer support number with your case number.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well,

I guess have found better way how to check camera sensor for being faulty:

record video in full 1080p hdr mode.

Mine is awful:

AWFUL SAMPLE

However, photos seems to be fine.

What is yours FULL 1080p HDR quality on low light?
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Yup. Pretty awful.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Sure. That's why it's very interesting how are latest camera sensors in this department?!
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Go to darker room. The pink spot only appear in very low light environment.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
After receiving my One from repair I decided to get rid of it. Although the camera was working perfectly after the repair, I didn't want to risk it going bad on me again and going through another warranty headache. I think it was a great phone but until HTC pays more attention to these quality details, I'll have to try another phone for a while. Currently liking the Nexus 5 but will be getting the LG G2 shortly. Hopefully the HTC "Two" will be worth looking at next year.
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Agreed. Like my case, they fixed the purple tint but give me pink spot problem. Even I sent to them 2nd time, and they have no idea to fix pink spot problem. Good to try something new if affordable.
[One (M7) Q&A, Help & Troubleshooting] ERamseth:
I am on t-mobile. I will have my repaired unit back from the HTC repair center on Wednesday. If you are in the US and send to the texas repair center you will only be without the phone for a week (that's with overnight shipping to them, but it was only $20 via usps).

I will post an update here when I get it with the camera sensor date and whether it has any of these problems.

I don't think that it will be possible to get a replacement device from t-mobile and know whether or not it has a new camera sensor. Last I talked to a rep there, they still claimed it was a software issue that HTC would address in coming updates (which at this point is unacceptable, as their "fix" is to drop the ISO in low light to make the pictures come out very dark). Maybe if you got to a top tier tech rep with t-mobile they would be able to do something like check the camera module, but I really don't think they will.

In reality, HTC should let T-mobile know the problem, t-mobile should send all current stock for replacement cameras, and then when people call with the problem they should receive a replacement device with the new camera modules. I doubt this will happen though, as HTC would then likely have to foot the bill for the whole process and I don't know that they'd want to do that.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
So I got the phone from the repair, no more pink tint.

They replaced the sensor and both speaker grills to make the phone gap less!

Sensor dated 9/22

Very satisfied by the way they handled the phone, I got it better than before. No more gaps and sharp edges!
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
How much did you manage to sell for?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Please, could you check video recording 1080p HDR in very low light for purple or blue issue?

---------- Post added at 08:18 PM ---------- Previous post was at 08:12 PM ----------

Well,

I've tried many Android phones including latest one. My wife has Nexus 5. But has to admit I'd repair HTC ONE and enjoy great phone. Audio mic is best, speakers the best, wide camera view angle, best call quality. Besides shooting many video and edit them in Movie Studio, HTC ONE uses export quality the best. HTC squeezed all power from it's hardware. Friend of mine HTC ONE has camera sensor 2013-09-25 replaced in mid October. He uses it heavily especially in low light. No sign of purple or blue. HTC indeed fixed issue.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Sure, here ya go! http://www.youtube.com/watch?v=tvKn_YreYGk

Note: I sent my device to texas with unlocked bootloader (DE) and S-OFF, covered under warranty.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Great. Really glad for you. Gonna send my for repair. Sick of exchanging.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
This is the only way to make sure the problem gets fixed!
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
I put it up for sale for $400 on Kijiji and got the full asking price.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Getting sick of Canada Post. Sent XpressPost last Wednesday, supposed to arrive for repair on Thursday or Friday, and instead looks like it's still stuck in limbo today (Monday!). They're forcing me to be without my phone for much longer than originally intended.
[One (M7) Q&A, Help & Troubleshooting] combat goofwing:
HTC UK collecting mine this week to be fixed at there UK service centre
[One (M7) Q&A, Help & Troubleshooting] vancitygl:
That's ****ty.. I sent mine via Canada Post as well on Thursday and it was supposedly delivered on Friday. Now I'm just worried about FutureTel having received it as Canada Post lists Richmond Hill as the destination and when I called FutureTel to track the status they said they hadn't received it yet and that they didn't have anyone by the name of Colin (the person who signed for the package) working there... They said it takes 24-48 hours in business days for them to enter it into their system so I'm praying it'll be accounted for tomorrow.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
I had the LG G2 for a week !! Camera sucks. No idea what reviews are going on about .. it is really hit or miss with auto focus just like htc and even worst frame rate drops when anything but outdoor. Just wait and see.

---------- Post added at 01:23 AM ---------- Previous post was at 01:21 AM ----------

Hmmm. Maybe I will send mine in. I am in UK. Just hesitant as mine has an unlocked boot loader.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Compared to the 2 months of purple photos that I had with the One, the G2 is many times improved. My wife currently has it and I'm very impressed with it's performance.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Mine also says Richmond Hill as the destination, so I think that's okay on your end.

Mine is still stuck at 2013/11/15	08:29	RICHMOND HILL	Item processed at local delivery facility

Pain in the ass for sure.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Note: I was never able to focus in similar conditions, now it is a different story.
[One (M7) Q&A, Help & Troubleshooting] wireroid:
Looks like HTC has at last officially acknowledged that the problem is a hardware defect, at least to their Chinese users.

I'll translate:

"Few users" my ass, but hey, at least they're owning up to it.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I wouldn't acknowledge something if I'm not sure what is the issue and how to fix it. Vendors had their quality issues and they were dismissed.
[One (M7) Q&A, Help & Troubleshooting] dassub:
It seems Canada Post has crappy tracking, it still doesn't say my phone was delivered, but I just called FutureTel in Markham and they have indeed received my phone. Phew, that's a relief. Excellent customer service when I called FutureTel, by the way, way less grumpy than when I've called other companies in the past.
[One (M7) Q&A, Help & Troubleshooting] TokyoTeaBoss:
Just got my phone back from the Texas repair center. My phone still had the same screen protector on it, and no marks or scratches from the repair. Cinesensor is from September 22. Was hoping to get an October one like some others in this thread but the camera seems to be working great. No purple/pink tints seen as of yet. Overall I am very happy. :cowboy: Have not noticed the pink spot yet. :fingers-crossed:
[One (M7) Q&A, Help & Troubleshooting] Ph33zy:
How long did it take you to get the phone back? I'm going to ship mine this week and I don't have a backup phone.
[One (M7) Q&A, Help & Troubleshooting] raulongo:
Let me tell you a little story about sending my HTC to repair.

November 4th: I was sick to death due the camera problem we all share in this topic. It also featured a little gap in the upper part, were the IR is located. I decided to get my One for repairs, and started to use a spare phone for replacement. With the phone, I sent a letter saying that they MUST repair the gap and the camera which is malfunctioning since almost day 1.

November 15th: HTC Notifies me that my mobile got repaired and they're getting the phone back to me. I was excited: It said REPAIRED.

November 19th: Got my phone back. I opened the box were it was and the phone was feeling different. My first thought: They changed it! A new One for a new era! Now, I'm LOLing at my past "me". They have replaced the cover. The gap isn't there anymore and the back cover is brand new. But the camera: IT'S THE F-ING SAME CAMERA! (havent'o checked the number/date because I don't know how to do it) or at least feels the same. Same red/purple/blue noise... It's a joke!

The funniest thing: the paper that came with the phone saying what the techs have made to it said that only a "software update" was performed. The phone came in the very same software I sent it at the beginning of the month, so that's a lie. They are treating me like a fool, thing that I do NOT tolerate.

Long story made short: I'm SICK, TIRED and MAD at HTC. I will send it back again, with a complain letter and as soon as I get it back, I'm buying the Nexus 5. Bad move from an iPhone to this monster. My 2 cts on the topic. Hope that all of you who sent the phone got it back with a new camera module or at least with the problem fixed. HTC's Tech Service: 0/10.
[One (M7) Q&A, Help & Troubleshooting] Yorda30:
You can check the censor version by using "ES File Explorer".

Find this folder "/sys/android_camera/". Open the file "sensor" as a text file with ES Notepad or whatever text reader you have.

They said the same thing about my phone (Dynafix in the Netherlands did), while they didn't update the phone, hah. I did it myself hoping the cam issue would be solved since they clearly didn't fix it. Guess what, Android 4.3 and sense 5.5 did NOT fix my cam issue.

I sent mine back for a second time, had to pay 8 euro's for shipping and I hope it'll get fixed now. Especially since they broke my top speaker when they "repaired" my phone.

:laugh::good:

If they don't fix the problems this time, I'll send it a THIRD time and hope they simply throw this one in the bin and give me a new and fully functioning device because 649 euro is a LOT of money for a smartphone.

HTC's 2013 flagship, the pride of the company, starts to taste bitter in my mouth to pronounce those words.
[One (M7) Q&A, Help & Troubleshooting] TokyoTeaBoss:
I sent it the 5th got it back the 18th. Would have had it the 15th if I scheduled it to be shipped to a Fex Ed office store, since FedEx ground doesnt deliver weekends. I'm glad I don't have to lug my laptop around anymore, would have been an easier in between time if I had a tablet or backup phone.
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
I got back my phone, and its the 16-10-2013 sensor. For now, everything is crisp, no pink tints, no pink spot in the center and no such issues whatsoever! Going to test more over the week and post results.
[One (M7) Q&A, Help & Troubleshooting] prabhunakul:
I got mine back from Service Center on Monday.. mine has a 18-10-2013 sensor.. All good now.. I hope it stays the same way forever...! :cool:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I will send mine to the service center next week, wish me luck ;)
[One (M7) Q&A, Help & Troubleshooting] shasen1235:
Nope,not at all

It works perfectly

I'll provide the video when the upload completed

Here you go!

https://www.youtube.com/watch?v=hjwRST0EX_w
[One (M7) Q&A, Help & Troubleshooting] sridhar86:
standby

do they provide you standby? Do they provide secure door delivery after service? I'm in E-city can travel to Basavangudi only in wkends!!!:(
[One (M7) Q&A, Help & Troubleshooting] itzsnookums:
just a FYI, i'm running a phone with a sensor date of 5/5/2013 without issue, newer isn't always better
[One (M7) Q&A, Help & Troubleshooting] iggdawg:
My wife's One has a sensor from around that date and seems to operate fine as well.
[One (M7) Q&A, Help & Troubleshooting] Ph33zy:
mine is from 5/4/2013 and I don't remember having the issue before the 4.3 update. My camera is now very pink/purple in low light. Hoping to send it out after Thanksgiving break.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Mine is 2013-05-11 and junk. Older isn't always better, either!
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
It seems like most people getting their camera repaired are outside the US. Are there any repair options for those within the US?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yes, had mine fixed in Houston Texas.
[One (M7) Q&A, Help & Troubleshooting] almostgold:
To buy or not to buy

Have been watching this thread intently. After reading about all of these camera issues, it seems like it would not be a good idea to buy an HTC from a third party (even new). I was hoping to buy one for less than T-Mobile's retail price but now it's just not worth the risk or the $660 retail price.

It seems without proof of warranty, you might get stuck with an HTC One with a faulty camera. This kind of sucks as now I have to look at the S4 again.