yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] Evilrocker84:
Here are some pictures taken last night.

Time: 8 pm, not so dark.

- no settings, ISO-1000, flash

http://imageshack.us/photo/my-images/546/ehoa.jpg/

- no settings, ISO-1000, no flash

http://imageshack.us/photo/my-images/849/f65w.jpg/

- HDR, ISO-800

http://imageshack.us/photo/my-images/189/5ghh.jpg/

- ISO-125, no flash

http://imageshack.us/photo/my-images/18/fjt2.jpg/

- ISO-125, flash

http://imageshack.us/photo/my-images/571/imd1.jpg/

- ISO-125, flash, white balance "natural light"

http://imageshack.us/photo/my-images/9/p624.jpg/

- ISO-125, no flash, white balance

http://imageshack.us/photo/my-images/571/9u1s.jpg/

I've noticed that after the HDR picture, when I put the settings back to "auto" the screen remains with the same colors as the HDR one: i had to cover the camera and then re-focus in order to have a better quality.

Moreover, it gave me the impression that the first picture was a little better than the other ones, where the purple/pink shade seems to be a little more evident.
[One (M7) Q&A, Help & Troubleshooting] Igor6661:
well actually I think it's there in day light too, but you can't see it because of low ISO/high light combination (sensor is not that sensitive).

in my photos i can see that pattern in lower ISO as well, and then as ISO rises it's all just red/pink "smoke pattern".
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
Most likely because there's more than enough light in daylight condition, the purple tint/pattern only shows when there's mostly low light spectrum

For the eFuse post there's 3 things i dont really understand if it's just whitebalance hard coded into the chip:

-It have different patterns on different H1

-why does it related to heat, people tested it and no matter how dark it is, as long as the phone does not get above 20 degrees, there is no problem

-why does it get worse overtime

one more thing: The One X actually have this issue too but it's very subtle, try getting your phone REALLY hot and then try the Nightmode/HDR trick/bug to increase shutter time, and shoot in low light condition you'll sometimes find the purple tint on the bottom right side of the photo (and it's not lens flare)
[One (M7) Q&A, Help & Troubleshooting] clavin78:
Looks like HTC is aware of the issue. That's a good sign.

http://mobile.theverge.com/2013/9/10/4716246/htc-one-camera-defect-confirmed-by-htc-working-on-a-fix
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
He's just using the italian article given by a blog,we need confirmation by HTC Taiwan.

I will give HTC the chance to fix it with next update,supposedly end of this month,or else I could take a S4,note 3 or Z1
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
last month i send to service in HTC singapore and get back with a good unit until last week i use HDR capture in low light condition the problem appear

and i contact HTC singapore as kfor refund they said no refundable in HTC policy.....so im lazy to send in my phone so i guess just wait for the update to fix it

i think is software bug i have 3 friend using the same phone and 2 of us have tint and 1 is normal so both of us decide to service and came back for nicely done and no tint at all after a month the tint came back for both of us and my other friend that no tint issue i ask him to try out HDR in low light lol the problem came to him as well

so i bet is a software issue HTC just need to calibrate the light
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I have broken colleagues in the work htc one when has used HDR, seems this option bricks the cam...
[One (M7) Q&A, Help & Troubleshooting] rfgamaral:
Soooo... I just bought mine on Amazon.co.uk on August 24 and I just noticed I have this issue. Not sure if I should ask for a replacement or wait for the software update... I've also unlocked the bootloader and installed a different recovery/ROM. I don't have S-OFF so I can't remove the traces of unlocking the bootloader.

My return window with Amazon for a quick replacement ends September 27. Not really sure what I should do...
[One (M7) Q&A, Help & Troubleshooting] LeClair:
I speak today with senior managers HTC support (phone 1 hour) he says that it is a software problem.

Say:
[One (M7) Q&A, Help & Troubleshooting] VictorC:
So let me get this straight as I've read a lot of folks here said the same thing: If your camera is ok in low light, once you hit HDR the problem is back... But are we talking HDR in low light or any kind of HDR (in normal, sunny, very well lit conditions)?

If I have a good camera for low light (without this horrible pink/purple noise) then I can gladly stay clear of HDR in low light... But if it's HDR in any condition, then that's a different story :mad:
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
They won't accept a return if you can't return phone to look like it's completely stock.
[One (M7) Q&A, Help & Troubleshooting] Wafflcopterz:
Check it out: http://www.theverge.com/2013/9/10/4716246/htc-one-camera-defect-confirmed-by-htc-working-on-a-fix

FINALLY! Some closure. At least we can walk in now and automatically get a manu-warranty if we want.
[One (M7) Q&A, Help & Troubleshooting] angusc:
I think you are correct, it seems that any use of the HDR mode will break your camera......that didn't sound like software issue does it....... But I'm sure HTC will try to "fix" it with software tweak as you can imagine the cost of a total recall of all units :eek:

See how my pink is looking:

It's all pink in the middle but golden near the bottom :p

Sent with desire from My One
[One (M7) Q&A, Help & Troubleshooting] MrKudinGTO:
Someone's already posted this like, one page back..........

Sent via HTC One™ using Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Do you guys remember when htc has removed hdr option from the camera app, I think they knew about the issue with it and it wasn't accidentally ;)
[One (M7) Q&A, Help & Troubleshooting] jetsilver2002:
I recently had a chance to obtain 4 new HTC ones to test the cameras. Two were manufactured on 8/2013 while the other two were manufactured on 5/2013 and 6/2013. The cameras were working properly on the 8/2013 phones, no purple tint even when many HDR photos were taken under low light situations. Took about 500 pictures on each phone for 1 whole week. However, the earlier models had issue with their cameras. I've informed t-mobile about the situation and they told me that they and HTC are aware of the problem and are preparing a software update. They did not provide an ETA.
[One (M7) Q&A, Help & Troubleshooting] shasen1235:
Hoping htc will solve it with software her

But it's okay if not,they still provides the best consumer services

(at least in here,Taiwan :))
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Consumer service? I have wrote a question via htc site about it, waiting for reply 10 days already...
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
Looks like we got everybody's attention now.. http://asia.cnet.com/htc-one-suffers-from-camera-issues-62222362.htm?src=fb
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
Unfortunately I can't post links yet but there's another article in Ubergizmo .com
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
no worries. here it is. http://www.ubergizmo.com/2013/09/htc-acknowledges-htc-one-camera-problems/ :)
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
Thanks for the help with the link :good:
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
I think my issue happened after taking some HDR , the photos after that seemed more purple .

If there is an update for 4.3 that would be good as my phone is perfect otherwise & will cost me to return it & then have to look elsewhere to try & get the same deal & ultimately end up out of pocket

Also is this just issue with stock camera? I don't mind using another in meantime
[One (M7) Q&A, Help & Troubleshooting] jetsilver2002:
I've tried different camera apps and all don't help with the camera issue.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
This situation remembers me of One X screen flickering,some had it other no (I had a 0 fault unit),after 2-3 months HTC came up with a FW fix and everybody was happy :laugh:

I hope this camera thingy will be fixed and we will laugh once HTC gives us the 4.3 update with a fix.

The fact that One Max has been postponed several times is perhaps an indicator that HTC has still a bad batch of these lens modules,and they wait for a final fix before launching them
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
Let's hope so! I think though it will come as a separate OTA update, not as part of 4.3. either way, hope it will be pushed soon :)
[One (M7) Q&A, Help & Troubleshooting] :
Doesn't happen when you set it to 100.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
ISO 1600 should do the trick! I am leave my phone to auto forever now :'(
[One (M7) Q&A, Help & Troubleshooting] v1zard:
sorry man, I could not found where was I read about this. :D. I also remember that even after playing with ISO setting and set it back to auto settings the purple / red tint issue will still there. not sure whether its hardware or software issue. hopes HTC fix this issue soon. :cyclops:
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
We must report this to HTC and let them know all of what we found out.
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
Can someone confirm if this is a hardware issue or a software issue??
[One (M7) Q&A, Help & Troubleshooting] buzz33:
I have same problem. Purple when shooting in low light, and totally red when it is in complete darkness. I already swapped one device, had a problem with the gaps.

But can somebody check with front camera also, when I cover my front camera I get same results :rolleyes:

I did update to 4.2.2 before couple days...

I am not looking forward swapping headset again, because I must wait again for 10 days...
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
i have given my phone for replacement.

the front camera didnt have that issue in my case. only the rear camera.

Sent from my GT-I9500
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Same with mine... Only the rear one has this issue. Front is perfectly fine.
[One (M7) Q&A, Help & Troubleshooting] prinzhernan:
I think it's a software issue. My friend who didn't have this problem got it when he got the 4.2 ota.
[One (M7) Q&A, Help & Troubleshooting] djedjo:
Same here i didn't have the red or blue tint. After the update (4.2.2) i have them so it must be software
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Problem is that even if you do a full reset, it'll probably still be there... At least that's what I experienced.

I took my phone into service and they exchanged it. I'm sure that in the one week my faulty unit was in their laboratory they verified the problem and maybe tried to fix it via software (and not open up the phone because, you know, it's a pain and the risk of butchering it is very high). So they just decided to give me a new replacement unit and sent the old one to HTC to let them figure it out, be it software or hardware... If it is software tough, I sure hope HTC acknowledges this problem and put out a fix...
[One (M7) Q&A, Help & Troubleshooting] prinzhernan:
Wait wait, you don't understand. My friend who did not have this problem suddenly got it when he upgraded to 4.2.2. His phone before when running 4.1 2 didn't have this problem.
[One (M7) Q&A, Help & Troubleshooting] Riyal:
[MENTION=5235636]VictorCozmei[/MENTION]

Sorry if this might be an insane favor but...

Could you do us a favor and try playing with the ISO and other image adjustment stuff on your phone? And see if the red tint issue comes back...

I'm not trying to ask you to destroy your phone but if you do this, then it would confirm our guesses that this is a software issue + I think you don't want a phone with a camera that's gonna get broke when you adjust it's settings right + If you indeed reproduce the issue then you could ask for another replacement right? And perhaps you could report the issue to them directly?

Anyways just asking :D Worth a shot.
[One (M7) Q&A, Help & Troubleshooting] spitfire2425:
I don't see why this is a problem, there's some defects that ruin the phone then sometimes you get something cool like awesome colored lights. I wish mine were blue and not white. Just my 2 cents.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] Riyal:
If it were blue it would have been a little bit acceptable.. But if it's red like your phone has a built in IR night mode then that is just lame.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Actually it's not an insane favor to ask for... :D:good:

Seeing how I started this thread and that I i now have a new replacement phone that seems to not have the problem anymore I would gladly help in any way that I can and post info so that others can see, test and compare :)

So... I did play with the ISO settings right after I got the phone and I didn't notice anything wrong after that. Everything seemed and seems ok. But, just to be sure... I did a testing session tonight so that I can post a compelling comparison.

I took images of one of the spots pictured in one of those grueling photos I uploaded in the first post of this thread. I took photos starting from auto settings and then went through each ISO setting and back to auto at the end.

I really do agree that there is a huge probability that this problem is purely software and I will argue why at the end of this post. But first... The photos :D

[Photo below is from my old, faulty HTC One] First of all, let's remind ourselves from what problem did this thread started in the first place:

Now, with the new replacement phone - every photo is the best out of three shots after a tap for focus and then capture:

Auto - ISO 2000 - 1/7 sec

Set to ISO 100 - 1/8 sec

Set to ISO 200 - 1/7 sec

Set to ISO 400 - 1/7 sec

Set to ISO 800 - 1/7 sec

Set to ISO 1600 - 1/7 sec

Back to auto - ISO 2000 - 1/7 sec

------->>

Like I said, I really think that this problem is very probably software related because I found that if I kept my camera on auto open and on the same spot/scene for more time (think 15-30+ seconds) it starts gathering noise (red and blue, similar to the original problem I had with my first phone. It visibly starts gathering noise and builds up and, suddenly, resets itself to the original normal (black is black) image. Wait a little more and it starts to do that again.

-------->>

Just to be sure that indeed I did not "break" my phone with this test and trying to manualy change the ISO, I went home and took a photo of another scene (very very low light) that with my first phone (the faulty one) came up horrible. See below:
[One (M7) Q&A, Help & Troubleshooting] edepot:
I had my HTC One (the dual sim with microsd china version) for quite a while now. I am getting the same thing. I was recording a review of the Galaxy S4 (dual sim) and if you notice, I get pink color especially near the fringe area. It seems to go away after reboot for a few minutes. But it comes back.

[YOUTUBE]YY7oDa0D_xw[/YOUTUBE]

---------- Post added at 02:01 AM ---------- Previous post was at 01:51 AM ----------

This is a shame really. I hope a software fix is available. For comparison, the same camera when I just bought it:

[YOUTUBE]QZOQvqtHhv8[/YOUTUBE]
[One (M7) Q&A, Help & Troubleshooting] McGiver93:
Hey I have the same problem with my phone, Don't remember when exactly it started to do this to me but I remember that when I bought the phone there wasn't this problem. Should I ask for replacement or maybe a software fix? In daylight or with flashlight the photo are not bad.
[One (M7) Q&A, Help & Troubleshooting] Toastysaad:
Same Problem here :( I will give my deviece back to Amazon and hope of an repplacement.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
i just send to singapore sevice center so they told me need to wait 4 working day so lets see if they can fix it for me or do an exchange

hope they change it for me if butcher it and scratch i would probably reject it
[One (M7) Q&A, Help & Troubleshooting] fis324:
HTC said that to fix the problem of the camera before update 4.3

And, official rom of Android 4.3 was leaked today.

[LEAK] [RUU rom.zip and CWM-zip][4.3] AT&T 3.10.502.2

http://rootzwiki.com/topic/101930-leak-ruu-romzip-and-cwm-zip43-att-3105022/

The camera would have been fixed in this ROM, if HTC is not lying.;)
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
Maybe they mean before they release 4.3 OTA?! who knows. let the testing begin :cyclops:
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Anyone tried it yet?

Looks like InsertCoin is updated with this base,I am too lazy to try it because I am on Viperx with tons of tweaks :P
[One (M7) Q&A, Help & Troubleshooting] icy1211:
Delete.
[One (M7) Q&A, Help & Troubleshooting] KRiZ-R:
Running latest InsertCoin with 3.10, camera is still crap.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Finally this story broke out on some known gadget websites!!

It only took like three and a half months, over 1.800 replies, 123 k views and 119 pages on this thread. Oh, and a poll where over 8 out of 10 people said they have this problem! ;)
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Dude you are an internet star now :D
[One (M7) Q&A, Help & Troubleshooting] rmein:
Well, I'm getting mine replaced today. This is a really annoying fault which just kind of creeps up on you and ends up being just too much to bear.

When I first saw this thread I checked mine and it was OK. Only really noticed the problem in pictures a couple of weeks ago and it seems to have been getting worse since then. Even some pictures taken in reasonable (but not bright) lighting conditions had purple fringes round the edge like some weird instagram filter by the time I called to get a replacement.

New one is fine so far (on the right)
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Oh well , I would have rooted & installed the leaked version if it was reported to fix the issue. I take it the original ota won't do it either or will there be extra tweaking in that version

here is my one.. not a bad on monitor but very purple on htc screen. The sky was really grey in reality.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
:cool:

I'd rather the HTC One never had this problem in the first place, thank you :D
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
There is an OTA update for the One Google Play edition. Just curious if anyone with this phone has received the update and did it correct the camera? It says its a security update, just curious to know if they snuck in a camera fix also.

http://www.androidpolice.com/2013/09/12/htc-one-google-play-edition-ota-update-3-07-1700-1-jwr66y-rolling-out-now/
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
Has anybody tried the new Maximus HD 13.0.0 it's if the cam problem is solved? Cause its a new Base 3.17.401.2.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Downloading now, will update shortly.
[One (M7) Q&A, Help & Troubleshooting] bl4ckdr4gon:
I pray you give us good news brother.
[One (M7) Q&A, Help & Troubleshooting] clavin78:
I fear the worst. I've been talking with HTC a little and they are still talking temperatures and Sprint support is useless. Gonna swap mine again
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Camera works faster, seems setting ISO faster, but I still see purples...
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
I have changed version number camera?
[One (M7) Q&A, Help & Troubleshooting] clavin78:
You've crushed the hopes of thousands. So mean
[One (M7) Q&A, Help & Troubleshooting] bl4ckdr4gon:
Purples still same? Or somewhat changed?
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
dont worry guys still have last hope last firmware will be 3.20.401.3

ask me where i got the news hehe secret
[One (M7) Q&A, Help & Troubleshooting] nickislauw:
guys I JUST received my new HTC One, and unfortanetly it's taking these pictures:

Does this mean I have a faulty camera aswell ?? :crying::crying::crying:
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
Guys !!

http://crave.cnet.co.uk/mobiles/htc-one-update-to-fix-ultrapixel-purple-picture-problem-50012216/

:good:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Less visible...
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
look and tell us the version of the camera ... settings / applications / all applications / camera ... version number
[One (M7) Q&A, Help & Troubleshooting] clavin78:
So secretive. Hey just tell me then I'll tell someone else like a game of telephone. Then we'll check on the rumor in a few weeks
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Sounds like they got the same cut and paste answer from customer service.
[One (M7) Q&A, Help & Troubleshooting] clavin78:
If this is known then I'm not sure why all their reps aren't aware of it. They are focusing on temperature with me. I feel like everytime I go with HTC I end up hating the camera after buying into the hype of their cameras. I'm so gullible.
[One (M7) Q&A, Help & Troubleshooting] nickislauw:
turning down the ISO Worked for me :D !
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I was actually pretty happy with my Rezound camera. Never took a bad pic with it.
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
sample if possible ?? :)
[One (M7) Q&A, Help & Troubleshooting] clavin78:
Never had it. Evo 4g slow shutter. Evo 3d same thing. Evo lte actually wasn't bad.
[One (M7) Q&A, Help & Troubleshooting] myl2ning:
Did you update the firmware to 3.17.401.2:confused:
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Amazing
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
Turning down ISO defeats the purpose of the phone's ability to take low light pictures. Not only does it make the color go away, it makes the rest of the picture go away.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Mine does the same thing, if this helps with statistics.

I think my phone used to take better pictures out of the box and before the updates
[One (M7) Q&A, Help & Troubleshooting] nickislauw:
here it is bro. it's not gone completely but it is better. I definetly think this is a software issue
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Agreed. I used to be able to take awesome night shots w/out flash.

I will wait until their official fix, which will probably be AFTER 4.3 official comes out.
[One (M7) Q&A, Help & Troubleshooting] nickislauw:
so Im gonn resend my htc back tomorrow as DOA... since I got him today
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Here you go 5.1.658161
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
I have this issue and mine is 5.05.607166
[One (M7) Q&A, Help & Troubleshooting] clavin78:
So was this a 4.3 Rom you flashed or firmware too?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Both to check, still issue persists...
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
I bet you guys the camera fix comes in the form of a separate firmware update. Not just a new camera version.
[One (M7) Q&A, Help & Troubleshooting] polys643:
Another website mentioning this problem http://www.androidheadlines.com/2013/09/problem-htc-one-camera-htc-says-update-coming-soon-fix.html
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Same thoughts here also, not os upgrade will fix but firmware upgrade, which will come maybe with os or separate.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
In the mean time, according to the poll, almost 8.5 out of 10 HTC One owners have this problem.... That is huge! :rolleyes:

I'm still wondering of those who have the One Mini or the Butterfly S... Do they have this problem on their 4 Mpx UltraPixel?
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
I'm having the same problem on mine. Currently running ARHD 13.3 and camera version 5.05.607166. The Google camera that I installed alongside exhibits the same problem which tells me it should be a hardware problem, no?
[One (M7) Q&A, Help & Troubleshooting] rfgamaral:
And do you think they will try to enter the bootloader and check that? I'm going to restore everything back to stock (recovery and ROM, basically).