yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Any non UltraPixel phone would have been able to take the photo you just took at 200iso... But we purchased this phone for it's ultrapixels.. although the picture was purple, notice that you had captured more detail in the picture than the one at 200 iso. Now imagine that photo without the purple haze.. that is what the phone is supposed to do..
[One (M7) Q&A, Help & Troubleshooting] mekpro:
No. In dark scene like this, the right ISO should be as high as needed to give enough brightness. Low ISO like 100 or 200 will make picture all dark.

Automatic ISO in One works right, its sensor that should work in high ISO, however, goes wrong.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Plus the fact that night mode - which we are suppose to use for these shots - does not let you chose manually the ISO; also I get the same red tint issue while in HDR mode. I'm telling you, its something wrong with our sensors....
[One (M7) Q&A, Help & Troubleshooting] :
Hello guys , My phone is working perfectly , but when i cover the camera and the screen remains black until i touch to focus and then the red haze comes all over , at low iso the haze disappears , I kept my phone infront of AC for some time and then i covered the camera the haze did not appear for sometime

the sensor is cine one and was manufactured in march . I have also noticed that the when i cover the lens with my palm chances of red haze are more ,

I have to replace my housing next weekend i have already opened my phone several times .. Could buying a new camera and changing it will fix the problem ? just to try ? if its hardware defect it should fix it .. http://www.etradesupply.com/oem-htc-one-rear-facing-camera.html .. I will replace the cam and try if the problem comes back

Suggestion?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
This would be a good experiment. New sensor and same software.

If you could, do it.
[One (M7) Q&A, Help & Troubleshooting] afhum:
I guess we'll just have to wait for the new update if it would really fix it. My friend's newer red HTC One doesn't have this problem when I tried to cover both my camera lens and his with my fingers and compare. If it's hardware.. Then... :( i wonder if I use the perfectly clear app can solve the tint problem. I shall try.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
A new firmware is the way to fix it if there is a fix. Not a new app.
[One (M7) Q&A, Help & Troubleshooting] afhum:
Yeah the app is just a temporary solution.
[One (M7) Q&A, Help & Troubleshooting] Corduroy-21:
I have to disagree in this.

I think that the One increases the ISO too much for my own taste.

Morever, I like the second picture better.

I like it because it is more realistic and has less noise/grain.

That's the effect of the high ISO. Higher ISO gives you more things and more light but you lose quality of the picture. I prefer a darker picture than one with so much noise.

Of course this doesn't mean that the purple thing is normal. Sometimes a high ISO is needed (almost total dark pictures) and then the purple thing is a problem for the One. I believe that the update will somewhat improve the photos with forcing the camera to use lower ISOs. It will be more of a tweak than a solution.

I'm not very optimistic but I guess we'll have to wait and see.
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Try this experiment, put the camera on auto, go into a dimly lit room, when your phone goes pink, start changing the iso from 1000 to 100 in steps.. at what point does it remove the pink and becomes an acceptable photo? For many people even 100 iso shows signs of pink...
[One (M7) Q&A, Help & Troubleshooting] slashas69:
ISO 200, anyway blue/purple...
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
ISO 200, everything else default.. turned on the cold camera and took these shots of the inside of my toolbox in about 15 second intervals trying not to move the camera at all, focused on the same spot. The only difference is the time between shots. SW or HW?

I could have put these up one at a time but I figure this has the most impact.. This is really pissing me off.
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
Today I have given my device to HTC CARE, they said they will check it first and make sure it is in latest software and there is no bad usage.

Tomorrow the technical will test and give the report, in case the problem in camera faulty then they will replace it.

I told them please don't open or repair before you call me first, because I don't want my new mobile to repaired, it should be a brand new.

However, I will wait for two days and call them to see how it will go
[One (M7) Q&A, Help & Troubleshooting] rusteh:
I would like to know how that goes so keep us posted.
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
Sure I will
[One (M7) Q&A, Help & Troubleshooting] rusteh:
Almost 10+ people involved in this post on htc's page. The more the better.

Post can be found here: https://m.facebook.com/HTC/posts/34...fset=0&total_comments=9&notif_t=share_comment
[One (M7) Q&A, Help & Troubleshooting] Corduroy-21:
Yeah, I know. I just commented on what picture is better for me. Before even noticing the problem I always used lower ISOs because I think they are better photos. In my case ISO =/<400 seems to be OK for the notorious purple effect.

Apart from the purple effect I believe that the Auto settings always increased the ISO too much resulting in bright, but unrealistic (as there was no that much light in reality) and noisy photos. As I said this is a matter of preference and if someone wants to use a high ISO he shouldnt have to encounter this problem.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
I got invited on Flickr to join HTC elevate group ,

I replied

I'm sorry I can't join anymore . HTC camera was faulty & so was my replacement . A lot of people online at this link http://xdaforums.com/showthread.php?t=2317507&page=157 are having same issue.

Thanks for inviting me to your group . HTC one is a truly remarkable phone to use. It's a shame the camera on so many devices are faulty .

Sent from my iPhone

Thanks
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Problem is some people are attacking them and they of course will not reply then. We need to stay level headed so they will actually respond.
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
True, but it is very frustrating to get those standard automated answers and no solutions... "Please clear the data", "Please send it in for repair", "Please do a reset". Often they do not take YOU seriously and it is incredibly hard to get through, if possible at all.

Sometimes bad publicity is the only way to get them moving unfortuinately.
[One (M7) Q&A, Help & Troubleshooting] mekpro:
It's right to like darker picture sometimes because its depend on your situation :cool: .

Every automated camera (Including HTC One) will adjust ISO and shutter speed to make the total light into 'gray' level (middle between pure dark and pure white). But sometimes you doesn't need middle gray, in your case, you want picture darker than gray. Accidentally, by lowering ISO, you get lower light and the picture you want because the camera can't get enough light to make it gray.

However, High ISO is usually needed in night scene where light is usually too dim. It's OK to have some more noise but not OK to have its turn purple.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
I can't stand their 'cute' Twitter response to customers when people tweet about it:

Oh No! Please try to clear camera data...

Check out [MENTION=223784]HTC[/MENTION]'s Tweet: https://twitter.com/htc/status/378572242424049664

I've seen this response so many times on Twitter from them. Just search Twitter 'htcone purple'
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
You're right, that is annoying with all that overacting that they care. We may never get a straight answer until the update just shows up at our doorstep one day.

I wonder, does anyone who posted earlier that their camera was good still have a good camera? How many pollers who said No are actually a yes now?
[One (M7) Q&A, Help & Troubleshooting] wireroid:
I did some Googling and found out that Taiwanese media has actually reported this issue a while back:

http://www.appledaily.com.tw/appledaily/article/headline/20130818/35230103/

And then there's a bunch of forum threads as usual complaining about the purple tint:

http://www.mobile01.com/topicdetail.php?f=566&t=3551306&p=1

http://www.mobile01.com/topicdetail.php?f=566&t=3548828&r=2&last=46202660

http://www.mobile01.com/topicdetail.php?f=566&t=3529843&r=2&last=46200859 (the Butterfly S has the same problem!)

Someone also made a blog post of him sending the phone to his local service center and getting it fixed:

http://walker-a.com/archives/2186

I quickly translated what the repair sheet said, and it makes it clear that HTC knows this is a hardware defect. They just don't want to spend the time or money to recall all these devices for a free repair; they'd rather push out a quick software tweak (which won't actually fix the problem) instead.
[One (M7) Q&A, Help & Troubleshooting] Phamwich:
I've had my Developer Edition M7 since May, and I was really amazed the camera's low-light performance when I'd first gotten it. I'd taken a few test shots in lowlight, and they looked great, no blue or purple tinting. However, I only recently wanted to snap some low light shots, and BAM! Purplish tint.

So, something obviously happened between then and now, since the camera wasn't always plagued with THE HAZE. My two theoretical possibilities:

- The camera hardware has gone bad, which I'm really hoping isn't the case. Or...

- It's a software problem, and that HTC messed up the drivers. The Developer Edition shipped with Sense Android 4.1, and the low-light shots were great. But I switched to GPe ROM as soon as I was able, but I really didn't get to test exactly when the camera issue appeared. Right now, I'm on GPe Android 4.3 (ArHD to be exact), and I definitely have the camera issues now.

I'm really hoping that this can be solved with a software fix!
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Don't give the poor marketing guys a stressful day :) They're answering generic responses because they don't even know how to solve the problem. They're just a bunch of people who specialize with doing ad campaigns so I think it's not right pressuring them about this issue. I say go all out with the technical team since they're the one handling all the user reported issues.

What your doing here is like complaining to a mall's security guard about a defective product :p

Anyways that droider.se should be kicked out of the discussion. He's contributing nothing but nonsense lol! Just because there's only 1000people complaining doesn't mean the problem should be ignored. That guy should recieve all the defects of every product he would buy so he would learn a lesson.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
A co-worker ordered a brand new HTC One and it arrived with Android 4.1.2 Hboot 1.44. After going through the initial setup I tested the camera and when I covered the lens, the redish screen appeared within a few seconds. The camera date is 06-06-2013. The good thing is we were able to get S-OFF easily with revone.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Since ideas keep repeating and people don't seem to read too far back here is a recap:
[One (M7) Q&A, Help & Troubleshooting] rusteh:
Hey Ryial,

I don't agree with you. If 10 people will go complaining to mall's security because that's the people who's info they have access to, finally the mall security will go and address the issue to it's superiors because he doesn't know how to handle with it.

Does that make logic?
[One (M7) Q&A, Help & Troubleshooting] Ericj418:
I went to an HTC service center today in Beijing.

The guy was pretty awesome. He said that this problem is pretty bad and they've fixed loads of these cameras already. The guy ran out of replacement cameras and ordered a new one for me. I'll have my phone repaired on Monday - will test and post more information then.

The guy even allowed me a repair even though my bootloader said "relocked".

They had ten plus One's seeking camera repairs. Most of these were of the Dual-Sim China variety, like the 802w and T's. Weren't these made much later than the American bound Ones???

This is a most annoying issue.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
So, does anyone still believe it is a software issue? I mean how obvious can it be that we probably have bad cameras and the software update will only alleviate the problem not correct it since it is a hardware malfunction. Why would they even consider the effort of exchanging the camera module if it was a software problem that will supposedly be corrected soon via update !!?? Would that make any sense?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Just wait a couple of days dude!

They promised 4.3 OTA in the end of this month and the fix right before it.

If the fix doesn't come before or during the OTA then it's definitely hardware
[One (M7) Q&A, Help & Troubleshooting] Ericj418:
They keep promising that OTA. I'll get the camera module fixed first. Better safe than sorry? If it is a software issue, maybe the update will prevent the new camera from going purple.

Btw - it was an HTC Service Center in Beijing, I'm not sure if it means it's 100% a hardware issue. More or less that the guys got sick of dealing with people who had the issue so they started just swapping out phones/camera modules?
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
at this point nobody really know for sure if it's a software or hardware issue. besides a lot of people who insisted this is 100% hardware issue is still holding on to their phones waiting for the update hoping for a fix. :) so let's just wait for the update. What's a couple of weeks if we had this issue already for months without any word from them. They said it's coming so let's see what HTC has to offer. :)
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
Main problem is that you don't know if a camera replacement will actually fix things... I read enough reports where people have sent the phone in for repair multiple times already only to get it back with the same issue (and sometimes even more issues).

Still, even if it IS a hardware issue, it might still be able to bring out a software fix coping with the hardware issues. There was something suggested about voltages not being regulated properly, or the sensor overheating (also voltage related?). If such a thing is the case, there might be fix possible. Hope it will come out soon...
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Well a lot of people still hold on and hope it's software (including me) because we have really bad service departments, no official HTC bureau and the thought of leaving our phones for weeks in a row + the risk of receiving again faulty units is too much. This has already happened to a lot of guys on this topic. So those of you who have really good service consider yourself lucky, not everybody has that chance.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Look at About phone -> Phone identity -> Device serial number. My new good unit is April and look like this SH34XW901408 (See the red highlight). My old faulty unit built in May.
[One (M7) Q&A, Help & Troubleshooting] japjit100:
My number serial number FW36

This lot also have problems
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
yea same with me when i told the HTC singapore service crew i told them I PAID SO MUCH MONEY ON A DEVICE AND YOU GUYS MAKE ME EXCHANGE 3 TIME AND THE 4TH TIME YOU GUYS DONT ACCEPT MY EXCHANGE INSTEAD TELLING ME TO SEND IT FOR SERVICE I JUST BROUGHT IT NOT MORE THAN 2 MONTH AND YOU GUYS WANNA BUTCHER IT? the HTC crew reply than you want to service or not,

what a sarcastic word. this is singapore after sales service
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
I tested a few phones at local phone shop and all May unit having problem. Yours are June and problem still exist so if you go to exchange new unit ask them to give you the April unit.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
I would If I could or knew how to... I tried to change it, but for the life of me couldn't find the option to do so... :confused:
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
Edit the OP. Change the title there.

Sent from my One
[One (M7) Q&A, Help & Troubleshooting] gbharaj:
got a DOA. went to change it. opened a new box and again same issue. the dealer refused to open another box. the dealer told me to wait for a month till new phones are released. i bought s4 instead.
[One (M7) Q&A, Help & Troubleshooting] prinzhernan:
I seriously don't think it's a hardware issue. I also checked my friend's xperia z and it acts the same way.
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
If possible can you please post a pic from the xperia z with complete dark environment?

I got a DOA and will replace it today..
[One (M7) Q&A, Help & Troubleshooting] amolbali:
I have started a new thread..regarding the problems with HTC One..please do help!!

http://xdaforums.com/showthread.php?t=2365883
[One (M7) Q&A, Help & Troubleshooting] japjit100:
https://www.youtube.com/watch?v=oRNbx7RZKkI

i have purple tint also in video recording
[One (M7) Q&A, Help & Troubleshooting] arch.anirudh:
Repair But No Replacement

i have the pink low light photos issue....m from india... d service centre guy says i have to give it for repair...no replacement after 14 days...wtf ... ihope dey dont damage my new phone :D ..
[One (M7) Q&A, Help & Troubleshooting] amolbali:
If this is true..i dn't think so they will damage your phone..but do check it carefully before you take it back..

http://www.engadget.com/2013/07/10/htc-one-repair-justin-huang/
[One (M7) Q&A, Help & Troubleshooting] buzz33:
After couple of emails with local HTC service... they sent me new device... I hope that this one (third one) will be ok!
[One (M7) Q&A, Help & Troubleshooting] arch.anirudh:
but were u told repair or replacement when u submitted ur phone...we r getting 4.2.2 right now...my phones on update...hopefully it will solve the sensor issue...dont wanna give my phone :P
[One (M7) Q&A, Help & Troubleshooting] amolbali:
This wasn't a software issue..so no chance of it getting solved by a software update.. :(

And i have got the 4.2.2. update..and the camera red/purple issue is still there..
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
i did not exchange for new device instead i let them change my camera sensor now my camera have no more purple and red issue and i told them there a gap and small light bleed the fix it all for me there redo everthing to make it perfect haha no gap no ligh bleed no camera problem.the reason i dont wanna exchange is because i worry there no more HDR mic in HTC one so i rather let them service my phone im happy with it now ^^
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Please let us know how the new device is in low light, Maybe a few shots in low light, even some few comparison shots with pictures taken in low light with the faulty unit :) Hope everything is well! Keep us posted! Apparently, there are a lot of us with this problem...

As I see it, this thread has gathered so many views and replies that it easily gets in the top Q&A threads of the One... HTC should really read this!
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
I have already linked this thread to HTC and they have gone through it. They should fix it hopefully.

Sent from my GT-I9500
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Think so? :) I have forwarded it to them more than 5 times already. They said they already noted the issue and will provide a fix. Even forwarded it to HTC Elevate and they also acknowledged the problem but months have passed. I don't see any fixes still at the moment? By the way my device is manufactured on March. I was one of the early HTC One owners so I can confirm this issue is not related to manufacturing date.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
poor service here as well as i needed to go to 3 separate stores all very far from my house just to get lucky and find this single non faulty phone. so i did my part and finally caught luck so i feel your frustration. let's just hope that update rolls out soon and hope HTC does its part. :)
[One (M7) Q&A, Help & Troubleshooting] ysfsuleman:
Hi, I have the same issue with my HTC One, if I put my hand over the lens the screen goes red. I do not think this is a hardware issue though, because when I change the mode to video instead of photo, the screen then goes black, so I think there is a filter or something when the camera is activated that adds a red tint to the image.

Maybe I'm wrong, just my thoughts though.
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
I may be wrong! but the degeneration of the camera do not like for anything! I think it's hardware!
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
The 'red issue' is caused when the ISO is increased (as done in low light circumstances). When the ISO is locked to 100 for example it is not happening... Can imagine that with video the ISO isn't increased to such a high value, thus not causing the tint.
[One (M7) Q&A, Help & Troubleshooting] ysfsuleman:
Thanks, that makes sense. I only got my HTC One on Monday, my carrier allows a 7 day swap out policy if the handset is faulty, do think I should get it swapped? What if I get another handset with the same issue as it does seem to be really common...?
[One (M7) Q&A, Help & Troubleshooting] xicloe:
I think the only reason that it Maybe software is when we set iso 1600 and turn the light off, Its getting purple step by step, If sensor burning or other hardware it will purple instanly

And if enough light iso 1600 no purple
[One (M7) Q&A, Help & Troubleshooting] dagrim1:
I'm in the same boat... I have 14 days to exchange but as the problem is so common (and I have no other issues with this device) I am really in doubt as to try and exchange it as I'm afraid I might even get a worse model.
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Just received mine back from repair today, after 7 days of using a spare phone that totally got on my hump!

Everything is perfect again (for now), just hope it lasts! Would even go as far to say that the handset arrived back in better condition than it was out of the box!

HTC UK seems to be more in favour of a hardware issue, than software. I myself, have no clue what to believe anymore regarding this problem! o_O
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
This Droider.se guy needs to go away... far, far away.. :good:

https://www.facebook.com/HTC/posts/...&total_comments=14&notif_t=feed_comment_reply

Also, this is interesting.. Read the description of Lens Compensation & Color Shading. I find it interesting that my problem, and maybe everyone elses, started out around the outside edge of the picture. Another reason why it could be software. Their 'algorithm' may very well be overcompensating for the lens curvature hence sending the camera into a tizzy. :)

http://www.htc.com/www/zoe/imagechip/
[One (M7) Q&A, Help & Troubleshooting] ambition8753:
Here are few samples (Clicked indoors with tubelight on)

1. HTC One with ISO:Auto & Flash Off

2. HTC One with ISO:100 & Flash Off

3. HTC One with ISO:Auto & Flash On

4. Lumia 720 with ISO:Auto & Flash Off

5. Lumia 720 with ISO:Auto & Flash On

If i keep HTC one flat on the table and start up the cam, its all pink. If i switch on the ZOE mode.. the pink turns darker.. like maroon. And if I do video the pink disappears and its kind of dark brown at edges. :(:(:(

I have also attached couple of pics from Lumia 720.. I so much expected HTC one to capture atleast the same quality as the lumia without FLash if not better,.. :( :( .. considering it comes as more than double the price. :-|

I guess I would visit the service center on Saturday for a DOA. I don't know if I wud get it solved or not, but that is something that can be tried atleast. If I still get a replacement with same problem then wait and see if the upgrade helps (Which i doubt).