yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
I started the replacement/repair process in Hungary. Wrote to the HTC customer care, they replied me in a funny hungarian/english mail and gave me contact of the logistic partner of the official repair partner. So I wrote them too, now I'm waiting for response.

The only thing I'm not afraid that the new unit will be worse because I know all the possible defect pretty good (screen misplace, camera issue, gaps) so I will check for those personally.

Cheers.
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
Why do you think they will give you a new unit, instead of just replacing the camera sensor in your current one? (butchering it along the way in order to open it :laugh:)
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
If they butchering it I won't accept. As simple as that. :p ;) Anyway, I don't care if they only replacing the sensor if it will work and they not ruining the phone body.
[One (M7) Q&A, Help & Troubleshooting] iamaniff:
Now I understand why people go away from HTC.. I have camera blurring issue after 6 months.. my 2 year old galaxy ace is better camera compared to my one right now..
[One (M7) Q&A, Help & Troubleshooting] gustav30:
One thing I noticed with the latest Tmous build, 3.24.531.xx, is that the camera does try to correct itself to a point when it's filling up with purple noise.

I had the camera pointed at a bedroom with no light, it immediately started turning purple then instantly back to black with a slow rise of purple build up again. Better than it was on the previous Tmous build.
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
4.3 missed up my camera .. it have done something which the camera
[One (M7) Q&A, Help & Troubleshooting] ank707:
Feels even more awful after looking at picture here http://xdaforums.com/showthread.php?t=2169626
[One (M7) Q&A, Help & Troubleshooting] LeClair:
In our HTC competition and one girl to win a new ONE.

I write it on FaceBook and she do ONE test.

Also pink: D

My friend also pink.

On getting a new one. Also pink.

He returned the phone and get your money.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hi guys ,do they the service people replace only the camera sensor or replace whole camera with the sensor?? Because today at a center in blore,India they were telling that whole camera has to be replaced!! Not the sensor alone!! And as usual they behaved rudely !! Disgusting !! HTC!!

A another thing I noticed that ,one of my friend bought new ONE a month back his camera was good with no purple issue ,but today when I checked it ,there developing purple tint !! In low light,& showing full purple when placed on table which earlier was not present!! His was stock one with 4.2.2 .means any batch sensors with passing of time ,turns purple !!!
[One (M7) Q&A, Help & Troubleshooting] xicloe:
Claim Your warranty, that's the right Way.
[One (M7) Q&A, Help & Troubleshooting] Ardmanz:
Mine does this as well but eventually gives up and stays purple. I'm on 3.57.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
When I was working at Sony official repair center,we used to have about 40 cybershot cameras per week for a module replacement.

The problem was that they didn't put a protection between the battery compartment and the lens sensor,leaving battery for weeks in the camera ended with battery juice leaking till it hurts the lens sensor.

Sony was fully aware of it and we used to change all the camera modules for FREE EVEN IF NOT UNDER WARRANTY.under the direct order of Sony Japan.

I wonder if HTC can accept this
[One (M7) Q&A, Help & Troubleshooting] davebugyi:
Unfortunately no useful information there.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
But they refused the warranty claim,as I have unlocked version bought in US,though it had globle warranty,they said globle warranty is not applicable to India !!
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Global means global no matter where you are....
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Yes,I also thought so,but HTC saying that India is not included in that global warranty(sic)!!
[One (M7) Q&A, Help & Troubleshooting] slashas69:
It is written in the warranty bulletin?
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
U mean about global warranty ? Or India excluded in that global warranty ?
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
You should ask the HTC Global guys over the net, twitter probably to clarify if that is true. HTC India should be informed by them to take your case and fix it at their expense within HTC. Approaching HTC India directly wont help you much, they wouldnt know.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Yeah I know that so contacted HTC global service ,it is their reply which I quoted earlier .
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Don't worry I've sent mine in 2 times now and they still can't fix camera

It's a waist of time and you will just go without your phone shame really just gotta use flash and never buy a HTC product again
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Did anyone try to put any kind insulation behind the camera?
[One (M7) Q&A, Help & Troubleshooting] Prema:
Purple Waves exactly like mine, here also the top left corner is worse.

It has a fixed shape, so I guess a layer of coating between sensor and lens reacts to heat and slowly lifts off by increased heat until it is entirely purple.

Also visibility increases rapidly with increased use and temperature of the device, so I am gonna flash a custom kernel now and undervolt my CPU to keep it cooler...let's see.
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Quick update after Android 4.3/sense 5.5: under 40 C degrees, black remains black. I mean it's starting to go purple than the phone corrects itself.

Further tests needed of course but it seems much better. (And if it's purple, the waves seems to be much worse).
[One (M7) Q&A, Help & Troubleshooting] maxipein:
Maybe there's hope.
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Maybe. And there's the flash assist to focus now, so it's definitely better in terms of overall capabilities.
[One (M7) Q&A, Help & Troubleshooting] simpiemair:
I think if they had an option to turn off autocorrect it may help.
[One (M7) Q&A, Help & Troubleshooting] FC1032:
Yup same, Running Android revolution HD, you can see it go blue/red, then correct itself to black.

In dark areas, this happens as well and if you time it right, you could get a nice non-tinted photo. I suppose software helps mask the problem, could be even better though :D
[One (M7) Q&A, Help & Troubleshooting] VictorC:
So, I'm just receiving the 4.3 Update with the Sense 5.5 in Romania

Curiously though, unlike the 4.3 update the States got, this one - in it's description - doesn't mention anything about Camera Improvement in Low Light.. :confused:

Let's see if it helps...
[One (M7) Q&A, Help & Troubleshooting] maxipein:
I have a feeling that it could be better..... hopefully. :fingers-crossed:
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
software kick in it become black hmm i believe HTC is trying hard to fix it soon it will be fix trust me HTC dont wanna exchange camera for so many user lol they will bankrupt haha
[One (M7) Q&A, Help & Troubleshooting] fridaycider:
Well my new camera dated September has been ok on 4.2.2 so hope 4.3 doesn't affect it . Just getting the update as I type , just came through . UK unbranded 001
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Ok so I've done some tests after the 4.3 and Sense 5.5 update

I have good news and bad news...

The good news is: Apparently HTC did put some software in it to try and solve the blue/red/purple camera problem and it sort of works...

The bad news: It sort of works only in 5% of moments (at best)... :mad:

In some moments I felt that the images I got were better than the ones I could've got before... And I can definitely see when the software thingy kicks in: After 2-3 seconds when the noise builds up, it jumps right in and the image becomes darker, but with less noise...

The problem is it doesn't eliminate the noise and in a lot of moments I got the same results - the image would gather more and more purple/red/blue noise as the seconds went by.

Worse still, at some point the phone goes crazy and, i guess it's due to the software patch, the screen goes like a Christmas tree light: white noise - blue noise - purple - red noise - black - no noise....

So... The pictures below are a comparison between my first unit (the one that took the pictures in the original postin the thread) and my current (new/replacement) unit in the first days, after a while (when it started presenting the same problem) and now, after the 4.3 and Sense 5.5 Update.

Note: I selected the best shot sample from the 4.3 update batch

This, i guess, is the only example where the update is better then the others...

The picture below shows a series of shots taken after the 4.3/Sense 5.5 update in chronological order. Notice how the noise starts building up -> So I see no difference there to how it was before the update... Awful...

And the picture below shows how the software kicks in, but it starts gathering noise again (slower, but still...)

If you think this post helped, hit the thanks button ;)
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
Did you do a full firmware flash or just use a CWM flashable ROM??
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Official 4.3 Update and Sense 5.5 from HTC. All stock. Never rooted
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Update won't fix this issue, it is hardware, update just masked this issue that's all.
[One (M7) Q&A, Help & Troubleshooting] Ardmanz:
I've updated to my firmware to 3.62 and my ROM to ARHD 31.0 and it's probably worse than ever!
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Make sure the phone cools down a bit, it can quite a bit warm after a fresh install, especially during restoring all your data. I am currently running the same setup as you, in room temperature (30 degrees), the camera runs fine (well....not fine, but it's able to mask the tint consistently).
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
hey guys, I bought an htc one, att black, from ebay, the seller was veryvery bad, but, the phone is new.If i put the phone downside (the camera) the screen have the purple problem, but, when I take pictures, the pictures are very very good, without the problem. (of course, was in night, also try night mode). So, no sure if is a good idea to change, return, or call att (even if i'm not inc ontract, can have warranty right?). Ah, and 'm not from USA, but is my brother who try the phone.

So, to make it short, I'm not sure what to do, because the purple only see when my brother put the camera down, the pictures are perfectly clear.

Sorry for my english
[One (M7) Q&A, Help & Troubleshooting] slashas69:
If pictures are clear what point to go for warranty? :)
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Yeah, just making sure, i like htc, I was tire of bad moments with samsung.

I attach the pictures. I dont know too much.
[One (M7) Q&A, Help & Troubleshooting] alay_:
Never noticed any problems , stock and cm mods.
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
I have get HTC replaced camera module for me. Cinesensor 2013-09-25. Now purplish problem no more. But take photo in low light, can see pink color in the middle. Is this normal?
[One (M7) Q&A, Help & Troubleshooting] Ardmanz:
Yea, I've tried multiple times. When I put the camera on it reached about 34 degrees. It goes purple almost instantly.
[One (M7) Q&A, Help & Troubleshooting] maxipein:
Thanks for the awesome comparison. :)
[One (M7) Q&A, Help & Troubleshooting] daffie:
Excuse me but you really don't need to quote the complete post including pics! :eek:
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
So guys, what do you think? for me is weird to have thescreen purple when facing down the camera, but the pictures are ok right? Its because I am not from US, and once my brother send me the phone, i cant replace or do anything.
[One (M7) Q&A, Help & Troubleshooting] Ardmanz:
Looks like it's a hardware issue but HTC are doing their best to fix it with software changes, so far unsuccessfully.

Maybe they'll come up with something but it's looking unlikely.
[One (M7) Q&A, Help & Troubleshooting] maxipein:
Yeah, my bad. Was kinda in a hurry when I posted it.

:o
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
I finally broke down and exchanged mine. It will clearly never be fixed properly by software IMO. [MENTION=5235636]VictorCozmei[/MENTION] I note the same observations when I updated a few weeks ago, it seems like it would build up but then get reset. The difference for me though was that this week that stopped working as well and it was back to normal noise levels all the time. I'm happy to say that the new one has no noise issue so far! The new Phone was manufactured in June, as was the sensor (the 19th to be specific). Its been working well even at higher temperatures (35 degrees) and in all light conditions.

Moral of the story: replace your phone or sensor (if possible of course - I really hope those of you who can't can find a way to get it replaced, maybe as HTC completely gives up on denying) as people keep saying. The world looks so much better when its not purple and your phone is working perfectly :D

EDIT: here's some other observations on the new phone in case anyone is interested how the newer batches may be (just my single experience, hopefully it's at least a little representative of the batch as a whole). Overall it seems like good reason to try another now if you've been holding out! http://xdaforums.com/showthread.php?t=2498269
[One (M7) Q&A, Help & Troubleshooting] CharFalco:
I'm having the same issue, and just got off the line with HTC. They refused to admit that it might be a hardware issue, and repeatedly claimed that there is a software patch for it in the works, that should be released shortly, but they don't have a timetable for it. They said I could send the phone in, didn't offer to replace the device, and said it would probably just be sent straight back to me.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
I hate how they're doing this, it's completely unfair to refuse exchange for a manufacturer's defect...I'm sorry to hear that, I got lucky because I bought a replacement plan from Best Buy when I got the first phone so I just had to bring it in, let them reset it, and they had no problems exchanging it when they saw all the red noise. I guess it may have been more complicated if the new one had it too, but hopefully those days are past. So I guess try to deal with the carrier/store you got it from rather than HTC if possible, since these guys shouldn't really have the bias of trying to prevent mass exchanged like HTC presumably would. I hope you can get a new one!
[One (M7) Q&A, Help & Troubleshooting] CharFalco:
I got mine through Swappa - but to HTC it shouldn't matter where I bought it. It's never been rooted or unlocked, it's otherwise in flawless condition, and I'm under warranty through July 2014. Their failure to stand by their product is astounding - no wonder they posted a loss this quarter!
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I am so over this camera thing.. Now even taking pictures in semi decent lighting pictures are horrible if I have the camera on for more than 30 seconds. On the phone with HTC now creating a repair ticket to send my phone to Houston TX for repair. I cannot accept their 'Working on a software update' anymore. They better fix something when they get it.. that is all. :crying:

I just want to take decent pictures of my new house and it's embarrassing to show my friends the pictures.. it just should not be that way. My Rezound kicks this phones butt when it comes to pictures in certain scenarios.

Look at the outside edges of both, well lit pictures.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
First pic is before the software 'fix' kicks in, and 2nd pic is after software 'fix'. First pic has an iso of 2000, while the 2nd pic is at 800. Bedroom was pitch black.

While I appreciate the 'fix' when it kicks in, the timing of it is so random. You kind of have to be ready to hit that shutter button!
[One (M7) Q&A, Help & Troubleshooting] zehoo2:
Took mine back to my carrier in Australia (Telstra) and they sent it off to a service centre. Since they couldn't get a replacement sensor they replaced the phone.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
It is your replacement phone starting to take pics with purple?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yep, the one that started out great.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Sad news ...
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
So got my phone back for the 2nd time from repair they did not change ,y camera this time and broke my front facing camera

So now I have 2 busted cameras lol whatever you do dont send your phone in for repair to Houston Texas US they just screw it up more than it already was first time back had a Chinese soc and didn't get LTE they don't know what they are doing their with their own phones

HTC is a joke to Me at this point . my case has been escalated whatever that means . I've been with out it for a month threw all this and they are gonna want it back to fix front camera but I bet they don't touch camera as they say it's software bs software doesn't change with temperature my newest censor is 7/15 still crap
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Hello guys,

I've been really active on this thread around august-September. I had a bad camera sensor as well.

After two repairs the finally gave me a new sensor from 8-15-2013. And it was good, really good.

Yesterday when i was in bed in a pitch dark room i accidentally opened the camera application, which i shouldn't have done!

What i saw is that the blue/red tinting is back again, its not really bad. But it's in its beginning stages.

Since there are a lot of new posts, im not going to read all of the it. So is there anything new like a fix or something, or where it comes from?

Also, is there anyone else with a august sensor experiencing this?

Mayby something to mention:

HBOOT 1.55

S-ON ( was first S-off, but somehow it got S-ON again)

Firmware 3.57xxxxx

Android revolution 30.0

Sense 5.5, android 4.3
[One (M7) Q&A, Help & Troubleshooting] rzgomba:
Sent my phone to repair the purple tint problem. Happy to announce phone was repaired and no purple tint.

Sent from my HTC One using Xparent BlueTapatalk 2
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Which sensor do you have now? (date)
[One (M7) Q&A, Help & Troubleshooting] rzgomba:
See attached screen shot

Sent from my HTC One using Xparent BlueTapatalk 2
[One (M7) Q&A, Help & Troubleshooting] JamBuh:
sensor temperature.

For me i think its defiantly a hardware issue, the sensor is getting to hot.

I put my phone in the fridge for 10 minutes and would you believe it, straight out the fridge its perfect, an all black screen as it should be, no pink what so ever, but after 30 seconds you see the pink just start to creep in again as the sensor starts to warm.

just give it a go and see if it works for you. then at least you will not be wasting your time hoping and praying that a OTA update will fix it. p.s sorry if this has already been mentioned before.
[One (M7) Q&A, Help & Troubleshooting] xsystem1:
I see these hazy lines in low light pics. Is this normal? I went to my provider to get it replaced. Phone is on sense 5 and 4.2.2. Hboot 1.54 s-on. Stock everything. Can this qualify as hardware defect?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Yes it is hardware defect, welcome to the purple waves club ;)
[One (M7) Q&A, Help & Troubleshooting] xsystem1:
Crap. Can it be solved? Or should I get a new piece? Just got this baby today. Bums me out.

---------- Post added at 04:50 PM ---------- Previous post was at 04:34 PM ----------

The waves are persistent. Even for other snaps.
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Get it replaced :p
[One (M7) Q&A, Help & Troubleshooting] rzgomba:
+1

Sent from my HTC One using Xparent BlueTapatalk 2
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Beside purple tint, any one encountered pink spot or ping tinge problem? I have this problem after replace camera module to fix purple tint problem.

Please advice about pink spot problem. You only will notice it when you point the camera to white area / wall / paper in low light. Please test yours and let me know.

---------- Post added at 04:37 PM ---------- Previous post was at 04:37 PM ----------

Beside purple tint, any one encountered pink spot or ping tinge problem? I have this problem after replace camera module to fix purple tint problem.

Please advice about pink spot problem. You only will notice it when you point the camera to white area / wall / paper in low light. Please test yours and let me know.
[One (M7) Q&A, Help & Troubleshooting] evo21:
That's a simpler problem. I think it should be easy enough to fix in software. Do you have 4.3 already?
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
How or where to check this?

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] fachadick:
I got exactly that. It took 4 exchanges to get rid of the purple, just to end up with the slight pink haze in the center. I'm hoping that unlike the purple tint, this will be able to fixed with an update. It only happens sometimes, and when it does, it's not just when pointed at something white, that's just when it's more noticeable. But it's so much better than the purple tint that I decided it wasn't worth trying to exchange again.
[One (M7) Q&A, Help & Troubleshooting] Dr.Jamil:
same question please.

Thanks
[One (M7) Q&A, Help & Troubleshooting] fachadick:
/sys/android_camera. There's a file in there called sensor - view it as text.
[One (M7) Q&A, Help & Troubleshooting] snoof:
Hi !

Today i noticed this strange behavior on my HTC one.

This for sure was not here when i bought it.

I tried to clean the camera but nothing better. You think this is the same problem ?
[One (M7) Q&A, Help & Troubleshooting] xsystem1:
Yes to see the pattern, hold your fingers in front of the camera in a lit room and take a snap. that's my blood.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Yes, I think it is the same.
[One (M7) Q&A, Help & Troubleshooting] snoof:
Here it is !
[One (M7) Q&A, Help & Troubleshooting] xsystem1:
Caught red handed.hahaha
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
The waves would be a nice filter to add to some pictures afterwards, but as a permanent filter, nope!

Good thing i dont have this yet.

Only some blue in the corners. But i think it might become worse
[One (M7) Q&A, Help & Troubleshooting] snoof:
This is fixed by update or replace ?
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
is the same as mine, no failure
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Thanks for your sharing. Your case is exchange but mine is appeared after sent for repairing. I called HTC yesterday, they asked me to send back to them thru courier. I decided not to do earlier and wait for 4.3 update and see. This phone really give me headache. This is unacceptable they giving problematic camera module.:mad:

---------- Post added at 12:57 AM ---------- Previous post was at 12:54 AM ----------

Your device has this problem? Mine still running on 4.2.2. This is what I thinking too. I will wait for 4.3 update first. Not sure when it will come.
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Hey guys hope everyone is doing well, I have a quick question which I cannot seem to get enough info on.

So I am a new HTC One AT&T user and I have to say I LOVE this phone. However today it started to give me some camera issues. I don't have the blue or purple or pink tint but I do have serious auto focus problems. It only focuses on things near by. If I take a picture of let's say some trees, the leaves are blurred but the floor and objects around me are clear. Touching to auto focus only seems to adjust lighting instead of lense. I read about this but no fix was ever announced. What should I do? Is it hardware or firmware problem?