yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
When I send my phone, they tell me that have a order to replace all the camera (this was this week, I send my phone again) when it tells the whole camera is ok? or they will only replace the sensor? they told me that dont have what they did the last time. So, my phone arrive to htc on tuesday, I will call them, any recommendation? I need that the phone get a perfect repair because I leave USA :/
[One (M7) Q&A, Help & Troubleshooting] hoyoyo80:
Do you all think that newer batch a free from the prob, since im quite frustrated to send my device back to htc. Any tips on how to check device batch or date release?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
You can check production date from serial on the box, it begin with 2 letters like HT then 3 for 2013,then the month number from 1 to 12.

If you are very very lucky you will get a November (11) batch,I tried to switch back from S4 to One but couldn't find something newer than September and all 5 units we tried in different shops were having purple tint out of the box
[One (M7) Q&A, Help & Troubleshooting] vietkangta:
Received a 11-11-2013 sensor. Everything looks great so far!
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
they finish repairing my phone, Hope this time no get damage again, I was with an october sensor and the problem cames back. Hope that this time they change all the components relate to heat
[One (M7) Q&A, Help & Troubleshooting] cachookaman:
I sent HTC support an e-mail about my purple tinted photos and this is the response I got:

Has anyone from the US sent their phone to HTC for service? I haven't called in yet because I want to make sure of a few things before I do. I bought my phone through AT&T and I have a custom ROM with S-OFF. Should I revert everything to stock before I call them? The reason I didn't go directly to AT&T is because I'd rather go straight to the phone's manufacturer. Also, does anyone know the turnaround time when I do send my phone in? I know it's Christmas time and that would probably affect it but I was just wondering how long it generally took. Here are some examples of how bad my camera has been:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
To be "safe", go back to the stock ;) for me it took 8days .
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
return stock and send it, mine was fixed, but have purple again after one week, but i send it again and they finish the repair yesterday. for me took about one week in total the first repair (and my device arrive the thanksgiving day so they start to repair until monday) they are very fast in the repair. Just hope that this time it doesnt get damage again
[One (M7) Q&A, Help & Troubleshooting] Skajj:
Do we have a working sensor now?

They seems to have found a good fix for this problem.

New sensor (date 2013-11-06) and a pretty good looking phone (some gaps intruduced by htc service center but i can live with that).

Attached image shows what was replaced, sent the phone in to HTC Finland but the service was done in Poland (Warsaw).

Images seems to be better, but can se a hint of pink in the middle of the picture. (not nearly as bad as before but just a hint)
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Man, you are lucky, I sent mine and they only told met that the camera was replaced, dont know if they change those things for protect from heat. And now I have a sensor 2013-10-20 (previus repair was 2013-10-22) I really want that from november but I hope this time doesnt get damage again, and I hope that they replace all heat related parts too
[One (M7) Q&A, Help & Troubleshooting] Ali812:
FutureTel has received my phone, hope they fix this problem, takes 3-5 business days but with Christmas next week I probably won't see my phone until early January 2014 (good thing I bought a Nexus 5!). The bummer is they don't provide me with repair updates (if it was repaired, what components were tampered with, device shipped out after repair, etc.), here's hoping that the phone shows up at my doorstep soon enough!

Terribly disappointed in HTC customer support, had to call 5 times before my repair ticket was actually sent out and I received an email with shipping instructions.
[One (M7) Q&A, Help & Troubleshooting] D3uB:
If you've got the 64Gb model, I wouldn't bother doing the exchange with AT&T. They'll just keep sending you remanufactured old phones repaired for some reason other than a bad camera. At least that was my experience a month ago. I went through three exchanges, all of them with bad sensors, before giving up and sending my original phone to HTC for repair. AT&T said they have no control over what devices get sent out from their warranty service warehouse.

If you have a 32Gb model, they carry those in their local device support centers, but I doubt you'll find a replacement phone with a fixed camera there, unless they've started to stock phones with fixed cameras on account of some official policy having been put into place recently. If you have a DSC near you, it might be worth asking whether that's the case. You wouldn't have to wait for a repair then. You just go there and they swap the phones on the spot. You should probably check the sensor date before leaving the shop if you go that route. Some older sensors start out fine and then degrade over time.

You'll probably want to return your phone to stock. Some owners here claim to get away with sending in modified phones while others have had their warranties invalidated.

It took about a week to get mine repaired at HTC, including the long thanksgiving weekend.

Good luck! I'd be curious to find out which option you choose.
[One (M7) Q&A, Help & Troubleshooting] kodaizo:
the same problem

Hi, I have the same problem... I have HTC ONE DEVELOPER EDITION 64GB, I bought in May, 2013. but I'm in troubles because I'm Chilean. I called to HTC USA and the unique solution it's send the phone to EE.UU. to repair. But... u.u it's expensive (USD120 approx). Now I think, I made a mistake buying my device in USA. I loved my phone, but now I'm so sad. Because I love take photos ? my camera sucks... Any idea that what can I do? Please help me.

PD. on EBay 1 store sell camera's replacement, but this it's a refurbished product... And I don't know if safety buy one of this or if this item has any problem like I.

If I buy one of these I could lose the warranty...but I'm desperate, please advice me to take the best option.

Sacrifice the money (I haven't money now x.x) and send the device.

Sacrifice the warranty and buy the replacement.

Sacrifice the photos and continue with the issue..

Thanks and Greetings
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Dont try to replace thebcamera yourself. This device is difficult to open. You eill damage it a lot
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
This is supposed to be a grey piece of fabric... Gah, this pink spot is starting to bug me out! Looks like another service order is coming up.
[One (M7) Q&A, Help & Troubleshooting] kodaizo:
Oh nonono... I don't. I'll take a local, but not warranted, technical support with an expert technician

Enviado desde mi HTC One mediante Tapatalk
[One (M7) Q&A, Help & Troubleshooting] Sylvania2:
Hi

I got my first HTC One replaced after 2 very badly made repairs, the replacement has now developed a blue tint.

Camera: st vd6869(1.0) cinecensor 0000-00-00. Serial FA39MW......

best regards
[One (M7) Q&A, Help & Troubleshooting] jj624:
Looking to send my phone to HTC cause of this issue. Currently locked, stock 4.3, and s-off. Would going back to s-on show the tampered flag if I'm on the 1.55 hboot? If so, is there a way to work around that?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
The new sensor developed a new problem.

It appears to have a black dot or dirt, I'm not sure.

You can see it close to the middle.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
That's in every picture? Send that back!

Sent from my EclipticONE 1.3
[One (M7) Q&A, Help & Troubleshooting] kodaizo:
Do you sent to HTC technical support in Houston-TX?

Enviado desde mi HTC One mediante Tapatalk
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I'm sure I will but not now. After the new year's eve.

Yes it is in every picture.
[One (M7) Q&A, Help & Troubleshooting] Tech.Nik:
Patch for removing the tint

Hi All,

As experienced with the usability of the device, after clicking 4 to 5 pictures the phone heats up and tint is introduced, there are certain settings which enable one to click pictures without introduction of tint even in dark.

Could any developer make a patch so as to overcome this problem

First I believed its a hardware issue later after replacement the issue still persists.

I'm using a custom ROM and using a different camera app, that is of lenovo phone and its better !!

Comments and feeds are welcomed.
[One (M7) Q&A, Help & Troubleshooting] s4dm4n:
Is there anywhere I can buy the sharp camera module???????
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
Why your all camera is sharp but mine is OV I mean omnivision and I can said this OV camera have better quality than previous module
[One (M7) Q&A, Help & Troubleshooting] xunqren:
Mine is also OV

OV 4688, right? just replace the camera, but this one sometimes turn yellow into green under the light. Dam!
[One (M7) Q&A, Help & Troubleshooting] cachookaman:
I actually do have the 64 GB version which is another reason why I want to send it directly to HTC. I did see that the local AT&T repair centers don't have the 64 GB version available and I didn't want a device that was just refurbished. I'd assume HTC would be more open to the phone being modified since I unlocked it legitimately through htcdev.com and it's a common hardware issue that they're aware of. My volume down button also stopped working recently and I'd like that to get fixed at well. It only works if I kind of bend the phone near where the volume rockers are then it eventually stops working again.
[One (M7) Q&A, Help & Troubleshooting] Foukos:
Sorry for the ot.

Apart from the purple/blue tint on my camera I have a new problem.

In the attached picture you will see there is a black spot like dirt or like the lens is scratched.

But I can't make my mind since I closely inspected the lens and can't find any deep scratches since I use a case.

Why HTC my hox was sent for repair 3 times and WiFi is still crap!

And now this...I got used to the purple tint since with the flash on it is not that bad but this is getting out of control!!!
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Same problem in exactly same location!

Dead pixle, I'm thinking I might ignore it but I suspect I won't handle it very well and I might send my device back, lol!

http://xdaforums.com/showpost.php?p=48732076&postcount=4012
[One (M7) Q&A, Help & Troubleshooting] Foukos:
Mine looks like the camera is cracked somehow which is very sad since I take good care of my phones
[One (M7) Q&A, Help & Troubleshooting] Foukos:
Update it is defenatly dust cause it now is almost to the edge of the picture anyone know how to get it out
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Blow really hard. :p

Sent from my EclipticONE 1.3
[One (M7) Q&A, Help & Troubleshooting] Foukos:
Tried that!!! ?
[One (M7) Q&A, Help & Troubleshooting] losttcp:
I had AT&T send me a warranty replacement. Phone is flawless. It's even better quality than my original One.
[One (M7) Q&A, Help & Troubleshooting] Sylvania2:
Hi

Nope... Seller is using a Swedish or Polish "HTC" repair center.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Couple of questions before sending mine in. Just want to have all my ducks in a row.

When you sent your One to Houston did you place a note in the box? Telling them to replace shielding, and all camera components with dates after October/November?

Lastly I know phone needs to be back to stock. Should I take my sim card out? And will T-mobile give me a flip phone to use during the interim?

Thanks
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Put the note, specially fot shielding, I didnt with the shielding, and my second replace, callme crazy but yesterday in my room, y try it, and after a minute a little blue tint appear in the side and I close the camera. and I cant send it again :(

A quick question, I use an otterbox defender, that will be bad? I mean, because the phone gets hot, and this cover all the phone.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hi guys,mine came back with new camera/ sensor 2013-11-06 .Houston people did a great job, I'm very happy with the camera performance !! Loving it !! They replaced camera within a day & sent back.but my phone travelled rather a very long journey!! From a obscure city far away from blore,India to CA,USA to Houston back to CA to blore to my place took one month!!!

Now enjoying my new camera with 4.4 kit Kat .
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Called HTC Lebanon today to see if they have an answer from HTC Taiwan about a fix for the purple tint, they said ''there are still no fix and they should send us tint free One(s) ''

So now I am still on S4 and dunno if I will come back one day to One or simply wait for M8 which should come on the shelves in max 3 months...
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
I semd it twice to houston and they use the october sensor. And that fail again. Let us now how is your sensor over the time. Mine fail again when get too hot (amd my country is very hot)
[One (M7) Q&A, Help & Troubleshooting] alangrig:
It's not failing sensor. Cooling and shielding material are not properly replaced. Repair center in Poland replaced twice new Sharp sensor, but problem remain the same : purple in Full HD hdr mode. Solution: demand for full replacement: sensor+shielding+cooling parts
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Everytime I want to come back to One I am facing this purple tint problem!

Today a guy selling a 1 week old One confirmed he got this issue,this is crazy,I didn't encounter a purple issue free One for months,I come to believe 100% of all One are sooner or later getting it
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
I receive camera sensor as OV4688 is made from omnivision. I ask why no date they said most of the old sensor with date issue no matter sharp or whatever brand except from OV it will all turn out purple tint in few week or month. Btw I'm from Singapore
[One (M7) Q&A, Help & Troubleshooting] tak27:
Just wanted to share my experience with everyone. I went through the AT&T warranty exchange and the person I spoke with knew all about the camera problems. She says they've had a lot of complaints about the camera and have recommended people get a replacement. The unit I got has been flawless so far. I even intentionally heated up the phone to see if the camera would fail and it hasn't so far.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
There is huge advantage from Sharp sensor: it keeps all the time steady 30fps in every light condition. Old sensors all recorded only 20fps in low light.

---------- Post added at 10:05 PM ---------- Previous post was at 10:04 PM ----------

Could you test in low light conditions video recording in full hd hdr video mode for purple issue, and fps in same conditions checking via Mediainfo for low and high fps, please?
[One (M7) Q&A, Help & Troubleshooting] daniel.fanucchi:
As you can see the type of sensor installed on the phone?
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
just got my new htc one, phone is new, production month is december:

sensor date: 04-10-2013

Video:

I made a 1080 HDR video for a Red/purple test

[YOUTUBE]aLaj9Pe4Jik[/YOUTUBE]

Picture as attechtments:

first pic: Taken in a dark room with 1600 ISO Forced (you can see blue tint)

Second Pic: outside in low light condition (Auto mode)

Don't know what to think about this camera sensor :crying::crying:
[One (M7) Q&A, Help & Troubleshooting] rustynuts34:
I took this last night using night mode. Think a call too HTC may be needed in the new year ?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
So guys let's have a pause for a New Year celebrity. Happy New Year! Wish no more purple in New Year :)
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Better get a DSLR this night if you want my advice ;)
[One (M7) Q&A, Help & Troubleshooting] WhizzWr:
People.. try to turn off (power off, not sleep) your htc one, then let it cool down for 15 min (or if you could put in in front of fan/AC it should be faster).

Turn on the phone, then open the camera.. does the purple/blue tint still persists?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
After few shots purple will appear again, as camera heats up phone fast. So this ia temporary useless solution.
[One (M7) Q&A, Help & Troubleshooting] WhizzWr:
I want to confrim actually, not trying to offer any kind of solution.

So yes, that happens to mine too. This purple tint might fade in the winter, perhaps.

Joking aside, so the problem appear to be heat-related.. the camera sensor becomes funky when exposed to heat
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
The problem is the shielding.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, funniest part I've never experienced on my HTC ONE purple tint shooting pictures, even using or holding opened aperture for 20 minutes or heating phone up to 45 degrees by Celsius. I only see purple in Full hd hdr mode. My pictures all time are blacks.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
If they are all time black, then you must be thankful for the purple Full HD HDR. :)
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
Tested my camera today for red/purple hue problems (see pictures)

As you can see first pic is greenish and second one is blue-ish-_-

I am starting to hate this phone
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Replacement camera still holding up! (cinesensor 2013-09-17)

Samples from last night (New Year 2014)

http://xdaforums.com/showpost.php?p=49032348&postcount=3250
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Maybe september sensor are better tan october sensor :/ mine is october and I fear it
[One (M7) Q&A, Help & Troubleshooting] vizzy:
My warranty runs out in May, so I'm hoping if I send mine in in March and get a January sensor or something!
[One (M7) Q&A, Help & Troubleshooting] kingofthebraves:
That's why I sold my phone, HTC is crazy ti ever ship out a product like this. Curious enough all the reviews don't mention this issue. Makes you think why they even bother to review anything at all
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Just make sure that they are replacing the shielding with the sensor as well. Write it in the notes field or something.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Rumors are saying the next HTC flagship (One 2) will have 2 rear cameras ,one ultrapixel (purple creator) and one ''normal'' (13 or 16mp) :fingers-crossed:

Worst case if the ultrapixel goes bad you still can use the other one :silly:
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I read it would have interchangeable lenses? Does that mean 2 actual cameras on the rear or lenses you remove and install? Who knows.. One for normal light, one for low light.. if so that is ridiculous. Oh, and 10MP Ultrapixel also. Who knows.. all rumor at this point.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yeah only 7 weeks separate us from the official specs,during all this period rumors will rain,though last year we saw a spy pic of the final One a week before,can't wait to see the M8,my S4 is boooring
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Looks like my wife will get my One in place of the Rezound I gave her for this phone.. She always gets my hand me downs.. :good:

I just hope the M8 has the 805 processor and at least 8MP at release. I will be a happy boy then.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Yeah I heard interchangeable lenses. But I read somewhere that they will release the specs at the CES?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Between 7 and 10 January?

I would love so but I don't think so,it would be at MWC in last week of February,though first rumors said this year the HTC flagship will come out before usual. The HTC One was unveiled on 18th February...
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Yeah I expected it at WMC but apparently a few rumours saying it could be at CES
[One (M7) Q&A, Help & Troubleshooting] johnto:
I have been following this thread for a few months now after I noticed the purple tint in my low light photos when purchasing an HTC one from T-Mobile outright.

My phone had the same symptoms everyone else with this issue has had

1. purple tint right out of the box in low light photos

2. any indoor photos were grainy and blurry

3. camera took a long time to focus many pictures would come out blurry especially indoors

4. leaving the phone flat on the desk makes the screen purple/red/pink

5. gets worse when the phone is hot

6. The camera degrades over time, when I initially used the camera just after buying the phone even though some pictures were purple they were still relatively clear. After a long time the actual picture quality degraded.

7. I feel all early build HTC One cameras will suffer from this issue eventually if they were all shipped with the same faulty camera sensor

8. I waited for a software to fix the problem and it did NOT fix it at all. Upgrading only made the issue worse and the photos had more purple tint.

9. My phone is an early build HTC one I purchased it in August 2013.

I sent my phone to HTC in Houston for a repair. I recommend everyone who has purple tint to just send it in. Turnaround time is extremely fast. If your phone gets to them on a Monday it will probably get back to you by the end of the week. The good thing is that the phone comes back as good as new if not better. The repair is completed with high quality and the new camera sensor is amazing.

When I purchased my phone new there were even a few gaps between the metal backing and the rest of the phone. Those are now gone. The camera on this phone now works just like a high end smartphone should. Blacks are pitch black, shutter is super quick and low light/dark photos come out looking awesome. It actually feels much better than when I originally bought the phone. The new cinesensor is dated as a November 2013 one.

I feel people waiting for a software fix for the problem will be disappointed as I feel this will not solve the issue. I'm extremely happy with the phone now and am glad I sent it in.

Cheers!
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
There will be no software fix.

HTC is replacing the faulty sensors that's it.

They did extensive research to find the problem before release the One Max and that's why it was postponed 3 months,now they know it the latest build versions should be purple tint free (November edition and newer).

As said already the next flagship is coming soon and HTC will not deceive us this time
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
I have a oktober sensor with purple tint problem, is this a new camera sensor or not ? How can I check that ?

If I am going to let HTC repaire the camera which camera sensor should I ask ?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
You never know what type of sensor you have unless you see it.

Could be heat shielding is not properly done at the factory.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Gave Futuretel a call today (repair centre in Canada), my phone has been repaired (thank god, going back to stock without a proper RUU was difficult) and should be back here tomorrow!

Here's hoping the sensor is fixed and the camera works well, and hopefully there are no scratches when the phone is back. Anyone else care to share their Futuretel experience, did everything go as well as you had hoped?
[One (M7) Q&A, Help & Troubleshooting] DiZzyBonne:
For anyone who doesn't have the tinting issue on their phone when they set it down on a table, and it's completely black, I have a few questions for you:

1) Has your camera's quality deteriorated, at least in low light pictures?

2) Do you notice any noise with red, blue, or purple tint in low light pictures?

3) Has the quality overall deteriorated?