yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] Parv101:
Possible fix? ... Even in lit rooms, the purple tint is visible..
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I really hope HTC learned from that issue and stop making phones with ultrapixel, G2 is the best example of a very good camera even in low light and without ultrapixel,also it's a pity to be limited to 4mp because crops are nearly impossible.

The only good advantage of ultrapixel is the sharpness in macro photos

In other words ultrapixel is not compatible with nowadays mobile phones,purple tint is the proof of it.
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Called the sales rep where I got the phone today, discussing the purple spot issue I got. Due to official HTC policy I could not get a replacement even though I already have had the phone sent to service for almost 3 weeks once. Have to send It away at least once more before I can argue getting a new phone. But with xmas coming up and the fact it has to be served in another country (probably will be away for three weeks) I think I have to tough it out over the holidays and maybe send it in for a second time after new years. Sigh,

But a question to you who have had your sensors replaced and other camera stuff fixed: are you experiencing any purple spot problems in your pics (especially whites/greys in medium light) after the repair?

Is this something I have to live with or can it be adressed?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Got mine one today from a repair centre, sensor is st vd6869(1.0) cinesensor 2013-09-25

Will test cam this night :)
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
I have sent, few weeks ago, my phone to service for the tint problem in low light. They've replaced the camera module and its shielding. Now I don't have the tint problem anymore, but I've got the pink/purple spot.
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Thank you for sharing! Can it be that we get the low light purple issue fixed in service but instead end up with purple spot or area in pictures when shooting in pretty good lighting conditions?

---------- Post added at 01:17 PM ---------- Previous post was at 01:14 PM ----------

Hope all is well after your repair. But please also try it in medium lighting and with pictures where the subject is white or grey. Like cloudy sky or snow. Just to se if you're clear from the purple spot too.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I woudn't say so. HTC ONE did fine progress. The problem is Quality Control. And finally Sharp is in the game. About Sharp degrade it remains to be seen. In addition new Sharp sensor records in low light with stable 30fps, while old sensor barely could insure 20fps.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Will do ;)
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Both replaced sensors Sharp 2013-09-25 and 2013-10-21 had pink spot only in very low light conditions. Never appeared under normal conditions.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Wow thanks for this. I can pretty easily see that my replaced sensor is the new one from this comparison.
[One (M7) Q&A, Help & Troubleshooting] ddearce:
The only fix is to send the phone to HTC and get a new camera module.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well I got new sensor still purple in full HD HDR. Sad:(
[One (M7) Q&A, Help & Troubleshooting] wonton2049:
Denied warranty!

Phone is rooted and bootloader is unlocked. Sent it to Houston TX repair center. Just checked the status and they want 200 for the repair of the camera. Just requested them to contact me so they can explain details. Anyone have any suggestions on how to get them to warranty it? I can only think of contacting better business bureau but warranty I think does state if the phone is modified then warranty is void.

---------- Post added at 07:45 PM ---------- Previous post was at 07:31 PM ----------

So, basically as Amber from HTC stated, anyone who sends in a rooted phone or with the bootloader unlocked (like mine), they will be issued a quote for the repair. Regardless of the fact that there are tons of people, as indicated by this threads poll, who have this issue, along with youtube videos showing a malfunction of the camera, the phones warranty is void. I mistakenly assumed that if it was hardware related, it would be less likely an issue.

Supervisors are currently in a meeting so shes trying to get me some more info but as of now, DENIED
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Why not revert to the stock before sending to repair, I have reverted to stock and they didn't traced that I was rooted before...
[One (M7) Q&A, Help & Troubleshooting] wonton2049:
If you're rooted, then yeah, I don't think they will know. But I think if you unlock the bootloader, the phone will show as tampered permanently. Even if you lock the bootloader again, the status of it shows as "relocked". Someone correct me if I'm wrong. Its been a while since I unlocked it, Maybe there is a way to lock it without it showing tampered.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
And? I have s-offed and reverted to s-on, there is lots of threads how to revert back to stock ;)
[One (M7) Q&A, Help & Troubleshooting] wonton2049:
Again, the bootloader can be relocked but my understanding is that it will still show tampered. S-on and S-Off all day long, flash RUU's if you want. It will work and look stock but I think once the bootloader is unlocked, it will show that it was messed with..... I think
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Omg man, tampered flag also can be removed before s-on, I have been unlocked , tampered, s-offed, downgraded fw upgraded fw and etc, but anyway was able to return to stock before service, if you aren't technical man I understand, but I am in IT 15 years and this is not hard for me especially with such great developers around ;)
[One (M7) Q&A, Help & Troubleshooting] Ph33zy:
I'm so glad I took the time to put everything back to stock after hearing about this (I sent my phone to Houston as well). Sorry that they didn't honor the warranty. For those who need it, the thread below was what I used to get back to completely stock and remove S-OFF and tampered/re-locked watermark.

I'm still waiting for the delivery, which seems to be delayed by the winter storms so hopefully I get the new camera.

http://xdaforums.com/showthread.php?t=2358738
[One (M7) Q&A, Help & Troubleshooting] xcesivemastub8ah:
I didn't go s-on and they fixed mine. S-off since boot 1.44. Plus my bootloader has always been unlocked as I have the dev edition model. He either got someone that was having a bad day or he sent it in with a custom recovery as well. I don't understand why people do that. It should be pretty obvious, specially since they tell you, that they are going to reset your device and aren't going to bother with custom recoveries. Not their job. Also he still needs to fight it. Unlocking it states that it may void parts or all. Not that it will. Even so, here in the US those so-called "shrinkwrap" warranties(with the tamper stickers) aren't entirely legal. You can say that all you want but at the end of the day It's on them to prove he messed the camera up. Not the other way around. Warranty laws protect consumers not the companies. Seeing as how all the evidence is against them they will fix it. He just has to stand up for himself.
[One (M7) Q&A, Help & Troubleshooting] D3uB:
Full HD video with HDR just uploaded to the same Flickr set:

www [dot] flickr [dot] com/photos/109014093@N02/sets/72157637930369896/

Interesting that the dark areas came out darker while I was recording than when I was just walking around with the camera app open but not recording. Maybe I have some setting wrong.

Dave

---------- Post added 10th December 2013 at 12:03 AM ---------- Previous post was 9th December 2013 at 11:54 PM ----------

Sorry to hear that! :( Check out the video I just posted and let me know if you'd like me to try different settings. All I did was select HDR, Full HD, and then started recording. Oh, I also let it warm up for about 5 minutes beforehand.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Thank you very much. That is the way camera supposed to work. Yours is fine. Mine always fails in HDR Full HD.

So gonna ask Service center to replace not only camera module but all related parts as well.

PS: As regarding darker video recording...i have the same effect. Taking pictures in low light appears lighter but video darker.
[One (M7) Q&A, Help & Troubleshooting] gsusx:
Going to contact HTC and send mine back. Not looking forward to having to restore the phone from scratch (relock, unroot etc) !!!!

Gotta be honest, had my phone since march and the purple tint has got worse over time, the other night tho was at a gig and tried recording some footage and the whole screen was purple, never really taken thatmany photos used video that much in low light before, the other night convinced me to change the phone.... its awful....
[One (M7) Q&A, Help & Troubleshooting] hoangvanchung:
replace camera modul
[One (M7) Q&A, Help & Troubleshooting] alangrig:
So seems to me changing camera module doesn't resolve issue. HTC SC in Poland can't fix it. Gonna exchange for new HTC ONE serial number SH1A. Do hope this unit will have Sharp incorporated camera module.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Mine was in sc in poland (Warsaw) came back with sharp module ;) everything seems fine.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Glad for you. Really depends on master. They can't even put properly flash lamp. It is misplaced. And there was dust between Sharp module and infamous camera glass. Really disappointed with their attitude.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
mine device sent back today from service center ,houston within a day when asked they said that the camera replaced tested ok ,hence sent!!

fingers crossed !!!waiting to test.

do houston people do good job??
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
I had to send mine in 3 times to Houston but they finally got it right love this camera I have night vision lol
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Lets see what the next device brings. Hopefully a better camera.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well we don't have to wait for any announcement, because HTC One MAX has already same sensor as ours, but without purple tint issue.
[One (M7) Q&A, Help & Troubleshooting] D3uB:
[MENTION=3058251]alangrig[/MENTION] Good luck! Hopefully you'll get a working sensor this time.
[One (M7) Q&A, Help & Troubleshooting] daniel.fanucchi:
I have sent in my assistance One, and they changed the camera with one of 10/21/2013.

I read that there are users who fail to see the brand (eg sharp), from where you can see the brand?
[One (M7) Q&A, Help & Troubleshooting] jargalus:
I have sent mine to service for camera issues. As you know u can ckeck online the status of repair and i see:

Camera pink... Camera replaced

Sim tray not working... Sim tray replaced

Back cover replaced.

Hmmm ive sent there with 1 diagnostic and they replaced half of the phone and btw sim has ok and the back was perfectly alligned. Im really curious to see how the phone looks like now
[One (M7) Q&A, Help & Troubleshooting] Dr.Jamil:
maybe the damage was done by them when they oped the phone to change the camera :confused:
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Still held on to the HTC One despite buying the Nexus 5, managed to go back to stock and S-ON so I should be good to go warranty-wise.

I will be contacting HTC RMA shortly and was wondering what the experience for Canadian users was. I know the phone is sent to FutureTel, did they replace the module? Did they fix anything else that you did not mention to them? Did the tint issue ever come back? Has the new camera module ever given you any issues (auto focus, shutter speed, pink tint in the middle regardless of lighting)?
[One (M7) Q&A, Help & Troubleshooting] Nunzio-Sage:
I made a temporary fix, I hope guys it could help :good:

A desperate solution for the purple/pinky tint photos
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
I experienced the same when I sent my 'stock' phone back but with S-OFF. I refused the $200 quotation and when I received the phone back I set it to S-ON and opened another warranty claim and it was accepted.

To those that say they don't check, they can and do. Maybe not all repair centers check but why take the chance when it's easy to revert back to complete stock.

---------- Post added at 01:36 PM ---------- Previous post was at 01:28 PM ----------

In Canada they may ask that you open the warranty claim through your carrier first but if you're persistent they will eventually do it. Make sure EVERYTHING is back to stock. As for mine I sold it soon after it got repaired but when I tested it, everything worked as expected. No more purple/red/pink in pictures or videos. Nothing else seemed to have been changed on the phone.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
I traded my S4 for the One through Kijiji, I'm on Fido and they don't even carry the One so I don't think going through Fido is an option. Of course I won't tell them I got the phone through Kijiji because they might deny me warranty since I'm not the "original buyer"

Do you remember what the cinesensor date for your new camera module was before you sold it?
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
I send mine to houston and works perfect. And they did a excellent work, they dont scratch or anything. I take photo during a fly and i like it. For me are ok without the purple tint

Pd:the post above i give thanks by mistake xD
[One (M7) Q&A, Help & Troubleshooting] Javi22:
Well, they have just sent back my One from repairing, and it is Ok now, no purple noise, camera works fine.

In description they say they have not changed any components, just did a firmware flash

Obviously, it is not true,,,,But the camera works perfect. I just hope the problem not to come back again :good:
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
I believe the date was 10-21-13 and my old one was April 2013.

As for opening the warranty call directly through HTC I said I bought the phone from Bell and now I was on Rogers so I had no mechanism to deal with Bell directly since I was no longer a customer of theirs.
[One (M7) Q&A, Help & Troubleshooting] xda_681231085:
How long does one have to submit for a camera replacement? One year from the date of purchase?
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Yeah, you have 1 year warranty. After that it's 'insurance' jobs.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Just got off the phone with HTC, surprisingly went decently fast. They didn't give me any BS in terms of "wait for the software update" or "run these useless diagnostics that won't work", straight to the point, the guy on the phone said they'll send me an email with the repair center information within 2-3 business days, anyone know when I should expect, possibility if it will come any earlier?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
You'll get the email very soon. I got mine probably 20 minutes after I hung up with them.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
if you talk about the email with RMA Mine was at the moment. But he need to send twice the email. The second email arrive like four hours later. Yeah, i received the same email twice. Reme.ber to. Check your spam emails, maybe is there
[One (M7) Q&A, Help & Troubleshooting] petro_ionut:
I got my phone from Regenersis just now, and they replaced my camera with module from sharp, dated cinesensor 16.10.2013, I will test camera tonight.
[One (M7) Q&A, Help & Troubleshooting] markmaior:
After two weeks I got back my HTC One with new camera sensor (st vd6869(1.0) cinesensor 2013-10-16). In addition they completely replaced the shell (back and front) because my HTC had a lot of scrathces due to lot of falls. Anyway, after two weeks I got a new phone and the camera now seems perfect! Good job HTC!!! :good::good:
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Please check Full HD HDR mode in low light, especially transition from medium light area do low light area or dark one.

Thanx in advance.
[One (M7) Q&A, Help & Troubleshooting] spudtheimpaler:
In the UK, CW wouldn't repair due to HTCDev unlocked, will now see what HTC say

Hi,

So I have the fault, reset everything, but Carphone Warehouse wouldn't repair under warranty as it was unlocked (and relocked) via HTCDev.

I have since contacted HTC UK and they are picking up the device tomorrow. It is flashed with a UK unlocked RUU and completely stock/vanilla/reset. Bootloader says "relocked". The woman in the chat said they may charge but she didn't know what the situation was. I'll keep all informed on here as to progress.

p.s. I had read everything up until a couple of weeks ago and hadn't seen anyone go through HTC UK that I remember. If anyone has posted the similar process in the last ~50 pages apologies, but I can't read any more of it! Longest thread ever...
[One (M7) Q&A, Help & Troubleshooting] petro_ionut:
I will check that tonight, than brb.
[One (M7) Q&A, Help & Troubleshooting] sebkri:
Conversation with HTC UK helpdesk.....

Please wait while we find an agent to assist you...

You are currently at position number 1 in the queue.

All agents are currently busy. Please stand by.

You are currently at position number 1 in the queue.

You have been connected to Florian.

Florian: Hi , thank you for contacting HTC Support. How may I help you today?

Customer: Hi, i have a s-on htc one m7 with costum rom. In low light the camera has pink issue. Can I send to service the phone?

Florian: I assume that you can send it for a repair but it would be a chargeable repair

Customer: If I restore the phone to original firmware, the repeair will free?

Florian: it depends if the bootloader has been unlocked then I am afraid no

Customer: The camera problem is a hardware issue not a software problem... I unlocked the phone via HTC site

Florian: it does not matter it is against policy - any tampering with a software breeches a warranty

Florian: you are warn of this while unlocking bootloader

Customer: the camera went wrong because I unlocked the bootloader???

Customer: how much cost the repair?

Florian: could be but not necessary

Florian: but becouse you breached warranty conditions it does not matter what is wrong with the phone now

Florian: all repairs on now will be chargeable

Customer: So if the accumulator goes wrong I have to pay, because the unlocked bootloader?

Florian: that is correct

Customer: It is nonSENSE :)

Florian: those are the conditions

Customer: how much is the camera repair?

Florian: and you were aware of it while making decisions of ulocking bootloader so you should not have a right judge it now only becouse you got a issue with the device

Florian: i am not sure

Florian: you come througt UK support

Florian: to find out please contact Hungarian department

Customer: I live in Europe / Hungary

Florian: exactly

Customer: where is the nearest service point?

Florian: po prawej na dole taki domek

Florian: sorry not addressed to you

Florian: Ihae no idea let me check that for you

Customer: Ok

Florian: Telephone: +36 23 880 319

Florian: HTC Centre Of Excellence

c/o Telemax

2040 Budaörs

Kinizsi u. 2/B

Customer: So if i will lock the bootloader, clear the tampered flag and restore the original 4.3 firmware, the repair will be free?

Florian: no becouse we have it recorded in a system so you can not hide it

Florian: I am so sorry

Florian: we can see that you unlocked it

Customer: OK, thank you for your information, bye
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Having used HTCDev does not mean you actually unlocked it. You may have just kept the unlock token for 'future use'. If you send the phone 100% stock, they should not refuse a warranty repair but it must be 100% stock.
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
How to tell the brand?

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] petro_ionut:
From phone i dont know, but in my service repair checklist that came with phone write that!
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
My checklist doesn't say anything about what they did to it. :)

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Okay, so its back from the repair. The phone overall is in a better condition than it was before. Zero gaps are really zero now, and they exchanged a bunch of parts in the phone. I will scan the repair. sheet for you guys if you wish on Monday when I have access to a scanner (and its half English/half Czech).

Camera sensor date is 12-Nov, its Sharp (based on the info on thee rep. sheet) and its taking pitch black photos no matter how hot the phone is.

And thanks to HTC backup, even my home screen is restored with all the widgets and stuff. Im gonna keep testing and let you know if something goes wrong.

Cheers!
[One (M7) Q&A, Help & Troubleshooting] sebkri:
Hi, are you Hungarian? Én igen
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Yeah, I am - igen, az :)
[One (M7) Q&A, Help & Troubleshooting] sebkri:
How can I revert 100% Stock?
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
I saw several post around here regarding to this matter, however I didn't rooted my H1 yet. When I was thinking about it, this purple mess was coming around, so I'm not experienced on H1 (yet). I've done everything possible with my old Desire S but this is a totally different case...

But again, I saw complete posts here (and the general section ) explaining how to get S-ON again, remove tampered, relock etc if it's an issue for you (and it is saw it in your previous posts).
[One (M7) Q&A, Help & Troubleshooting] r8zer:
Hi just checked my camera sensor file this is what I got

st vd6869(1.0) cinesensor 0000-00-00
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
I am still supriswd that HTC has not admitted any blame yet. Even more suprised NONE of the big tech reviewers have even spoken about this isssue. I would expect Pocket Now with all there weekly/daily videos to have mentioned something about this issue. I am bemused.
[One (M7) Q&A, Help & Troubleshooting] FC1032:
Hello guys,

I just got in touch with HTC over chat, basically after telling them that resetting/updating and clearing data wasn't helping they offered to take my phone in for repairs.

Now since they pretty much just gave me an address to go to and get it fixed, how would I go about requesting/asking for the new batch of sensors? Anyone here got their One recently fixed in Sydney Australia/Fonebiz repair centre?

Thanks
[One (M7) Q&A, Help & Troubleshooting] Ali812:
An entire night and an entire day has gone by, no e-mail. I called them again today to make sure they had my information noted down properly which they did, then I asked to check if an e-mail has been sent and I accidentally deleted with the any spam mail, they said no e-mail has been sent as of yet. If I don't get an e-mail by Monday I'll call them again.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Please test Full HD HDR video. Thanks!
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
I did, not purple at all.
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Here's a picture of the repair sheet, they changed a lot of parts in the phone.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
OMG, they almost replaced a phone :D