yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] pieru:
My One has this defect and I run some test. I'll report to you what I find out on my device.

The problem is not instantaneous, and the time it takes to the picture to become reddish/purple is inversely proportional to the ISO setting: lower the ISO, the longer it takes. With ISO 1600 it takes less than second, while on ISO 800 it takes 5-6 seconds for the screen to go red and so on. The phenomenon starts from the edges to the center of the screen. Still with low ISO setting (800 or less), when tapping the screen in the camera menu, the picture goes back to black for an instant and then returns red.

Even more, it seems to have some influence even the light condition at the moment the camera starts. Starting the camera in a bright environment, or just pointing it to a light source, the problem takes much longer to appear and it's confined at the borders with low ISO. Starting the camera in a dark situation, will bring up the problem immediately even with the lowest ISO setting. Finally, once the picture is red, changing the ISO setting will not revert it to black.

If HTC pays me I can do a lot more tests with pictures too :silly:
[One (M7) Q&A, Help & Troubleshooting] bosotros:
Just installed the new ATT firmware. It has no affect on the camera issue.
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Still waiting on phone number 6. Talking forever to arrive.
[One (M7) Q&A, Help & Troubleshooting] cangia:
... why n° 6 ??
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Cause I can't get one that works properly.
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
This!
[One (M7) Q&A, Help & Troubleshooting] cangia:
same same issues .. and HTC silent ...
[One (M7) Q&A, Help & Troubleshooting] fis324:
It is a defect of the worst

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
Perfectly worded observation... I would be getting a new unit. Simply hoping that this one doesn't have the problem. HOPEFULLY, I should have a working device and I can get back to making MIUI for our phones...

Sent from my GT-I9500
[One (M7) Q&A, Help & Troubleshooting] solefero69:
My HTC One come back to repair store today and HTC send me a new one. It has this problem, I'm really annoyed! I don't want to wait another month so I'm taking this one hoping that is a software problem and it will be fixed :\
[One (M7) Q&A, Help & Troubleshooting] harlenm:
AT&T sent me a brand new phone. This is number 7 for me. Same exact problem. I'm so annoyed right now.

My new phone on the left, my friends phone on the right.
[One (M7) Q&A, Help & Troubleshooting] cangia:
but htc checks that terminal sends or sends them at random? :eek:
[One (M7) Q&A, Help & Troubleshooting] harlenm:
mine was new stock from at&t. came in retail box and everything. different model than before. old one was black and 32gb, this is silver and 64gb, still has the problem.

i think i'm just going to deal with it, i'm tired of arguing, and it takes fine pictures in normal light or low light with a flash. waiting for a call back from at&t
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
Really guys this problem looks to be software, I am waiting for update...hopefully.

Wysyłane z mojego HTC One za pomocą Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
for htc do something we must give bad publicity and extend it for other forums! so maybe take it seriously and be given a urgent solution to those harmed!

---------- Post added at 09:06 PM ---------- Previous post was at 09:02 PM ----------

not software, it's hardware! the problem appears gradually with the use of the camera!
[One (M7) Q&A, Help & Troubleshooting] rs3vans:
I have this issue!! I thought it was just how it worked, but no!!! I tried this exact thing with a co-worker's ONE - his stays black, but mine turns BRIGHT PINK!

I have reached out to HTC and Sprint (I have the black model) to see if I can get it replaced on warranty - although I don't know which company I should take it to...
[One (M7) Q&A, Help & Troubleshooting] cangia:
For some users it's not gradually.. Appears just after upgrade software,
[One (M7) Q&A, Help & Troubleshooting] gustav30:
If anyone has a link to arhd 21 that would be great. Seems that Mike usually removes his older roms, so now I can't find.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Can you please give a link for ARHD 21.0 ? I cant find it nowhere!
[One (M7) Q&A, Help & Troubleshooting] ank707:
Can you plz post some samples, would be really helpful :cowboy:
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Another test shot of the moon tonight. Still looking ok after the repair. Fingers crossed...

Skickat från min HTC One med Tapatalk
[One (M7) Q&A, Help & Troubleshooting] Ali812:
I have it downloaded on my PC, uploading it currently, will post when the link is up.
[One (M7) Q&A, Help & Troubleshooting] phlygarn76:
Guess what. Just bought a HTC ONE and i've got purple noise and when I put the phone on a table with the camera faced down the screen turn into red. I'm going to return it and stay with my old SGS2 until the problem is solved.
[One (M7) Q&A, Help & Troubleshooting] shady909:
On my 3rd HTC One

I'm on my 3rd HTC One. I had the purple/blue tint issue and the 1st replacement was worse (attached photo). The 3rd one is better (almost no tint) but there seems to be an issue with holding focus and noise.

This seems to be a hardware issue. I'm going through AT&T and they are providing refurbished phones.
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
Have you heard that Toyita is going to recall around 800K car unit s because of some defects with them? I wonder if HTC ever considered this with our Ones.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
That clears it up. Thanks! So what if we use ARHD 30.0 but flash the kernel used ion 21.0? Do you think the tint would lessen?
[One (M7) Q&A, Help & Troubleshooting] gustav30:
You could probably get away with it, but its best to stick to a kernel and rom that are on the same base.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
So, at first they were answering like this (on 27.september)

And now

This is leading towards hardware failure, so it seems confirmed. 4.3 update mby fixes ~10% of all problems as mentioned before, but is not intended to fix the whole problem.
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
What happened with me

Im on viperone rom v2.7.0 based on 4.2.2 my phone camera is good gives black screen in black room (no light at all) only i have the pink ring which sometimes appears and sometimes no.... Yesterday i s-offed my device and supercided it and then backuped my device .. then i updated to viperone rom v3.0 based on 4.3 with sense 5.5 which is build 3.57. then i reverted back to v2.7.0 today i tested my camera. In same no light room it starts showing red and blue tints fullscreened then i restarted my phone and tested it again it gave me black screen

So dont know if the phone starts to go crazy or what ?

Tested it again after some seconds it turns all screen to red the phone is on charge and it is somehow hot
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Even a PhoneDog person is having the tinting problem: http://www.phonedog.com/2013/10/18/has-any-phone-in-2013-made-you-switch-platforms/
[One (M7) Q&A, Help & Troubleshooting] fridaycider:
Just got mine back with vd6898(1.0) cinesensor 2013-09-21 . All perfect apart from power button too low . Think I'll live with it . No tint at all.
[One (M7) Q&A, Help & Troubleshooting] jpbl1976:
I think you meant "leaning towards" although I wouldn't say that it's a hardware failure, exactly. That would imply it doesn't work at all but it works perfectly fine in regular lighting conditions, heat notwithstanding. It seems more like a design fault -- maybe the camera unit isn't properly shielded from the battery/main PCB heat and that's what causes it? It actually makes sense. I'm in a cold room with low light and my one is cool to the touch so I don't see the pink/purple tint. Well at least now I know the use case. Doesn't really bother me. All I have to do is use my iPhone 5s when I want to take snaps in low light!
[One (M7) Q&A, Help & Troubleshooting] ken_e1407:
bad customer service ( im out of luck )

They void my warranty on my htc one because i have unlocked boots loader ? how come they know that ? yes they knew it because i have request unlocked boot loader. That really bad because i go to htc dev website to request. Technical guy force me pay 200$ for flat rate. I did not accept that. He come up with better offer 100$ for get the camera replace plus the mother board and 1 year warranty back. but i don't like sense how ever i refuse that.

Now i think time to move on to apple or nexus 5, because htc have very bad customer service. I have to paid for shipping fee and wait for 15 days and get my result. I am moving to htc one from IOS iphone -> samsung galaxy s4- > now I have htc one with camera purple noise in low light.

I hope you guy get better luck :(:crying:

They void my warranty on my htc one because i have unlocked boots loader ? how come they know that ? yes they knew it because i have request unlocked boot loader. That really bad because i go to htc dev website to request. Technical guy force me pay 200$ for flat rate. I did not accept that. He come up with better offer 100$ for get the camera replace plus the mother board and 1 year warranty back. but i don't like sense how ever i refuse that.

Now i think time to move on to apple or nexus 5, because htc have very bad customer service. I have to paid for shipping fee and wait for 15 days and get my result. I am moving to htc one from IOS iphone -> samsung galaxy s4- > now I have htc one with camera purple noise in low light.

I hope you guy get better luck :(:crying:

My htc from t mobile (i don't like sense 5 that why i install stock android google 4.3) The technical guy told me that because i have install illegal software (Stock android 4.3 is illegal software). I know that guy just lie too me. but i already explained to him that is hard ware issue :( so im out of luck now)
[One (M7) Q&A, Help & Troubleshooting] mrrick:
It tells you during the unlock process at htcdev that it will void your warranty, like, numerous times. You clicked ok every time. Just sayin bro..

But yeah, guess it does suck.. Did you try going through your carrier instead of htc. Would have much better luck doing it that way.

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Yep htc is a crap company and no longer friendly to modders or rooters . An they have horrible customer service sent mine in for camera with s off and cane back a Chinese Rom and son said they switched motherboard and camera module under warranty even though I unlocked my bootloader. They just don't want to pay for it when they don't have to you gotta start cussing these people out. Let them know how angry you are at them lol .

That's what I did and it worked they paid for overnight shipping to them haha

All I know is this is my last HTC product fo sho
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
It actually says it "may" void your warranty. In legal terms very different.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Exactly, if the camera problem was a result of unlocking then yes.. in this case they really have no reason to deny anyone a warranty repair considering the percentage of people stock and otherwise who are experiencing this particular problem.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Ya its Deere a hardware issue or they would not of replaced my camera and chip for free when I had s off and bootlader unlocked and was running dev addition on Att phone. I feel bad for the people they push around and try to make them pay for it its messed up

That's corporations for you
[One (M7) Q&A, Help & Troubleshooting] FC1032:
Is this purple tinting problem supposed to show when recording video as well?
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
Yeah. To some extent. Depends on the level of heat and iso.
[One (M7) Q&A, Help & Troubleshooting] Huey85:
on 3.57, even if I set the ISO level to 100, the pink/purple haze/tint is still noticeable, just not as much when I have it on higher ISO levels or AUTO. This really is disappointing. I'm going back to a 2.24 base ROM to see if the issue still persists - I don't recall ever having this issue on 4.2.2. The issue really ever only appeared when I upgraded to 4.3.
[One (M7) Q&A, Help & Troubleshooting] FC1032:
I was playing around with mine, video is PERFECTLY black for me.

As soon as I switched to camera, all hell broke loose :P

As for these firmwares you're all talking about, how do I check and how do I update? I only just got S-off, so I'm a little new to all this. Thanks
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, I'm awaiting for new batch delivery September one, but next week will be announced Nexus 5. Seems to be great chance to move, but mic record quality in loud area, and video record in low light performance on Nexus 5 remains to be seen, cause LG G2 mic is bad (records with distortion), and low light performance seems to be not good.
[One (M7) Q&A, Help & Troubleshooting] zehoo2:
Took mine in to my carrier (Telstra) last Monday to get the camera replaced and it's getting done no questions asked, they are just waiting for the parts. I'm not waiting for a software fix for something that is clearly a hardware problem. I was going to take it in for repair a while back but things came up and I forgot about it, got reminded about it the other day when I was out using my camera in low light.

As a side note the sales guys in the store knew nothing about the issue (to be expected) and both display phones and the one they had in stock for sale had the issue. The sales guys personal phone though didn't have the problem which made it easier to explain.
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
They got my one and voided the warranty too due to boot loader. This is after the CS rep told me on the phone it was ok before I sent the phone in. After this phone I'm done with HTC for good. That Nexus 5 is looking awfully good.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
service in India

Hi guys,

I have sent my ONE. for service in blore,India for camera issue here HTC have outsourced their service to some TVS electronics it seems,anyone in India have got their phones repaired there?if so do the service people are particular about the unlock, s-off stuff?because mine was s-on but unlocked .I was using custom roms,with s-off,super cid ,.for warranty I changed cid back to stock,& s-on,but didn't lock the boot loader .

And if no warranty claim how much they may charge for sensor replacement in India??

Any one??
[One (M7) Q&A, Help & Troubleshooting] vari9:
You should've simply locked the bootloader with s-on and stock rom, recovery.

No idea about the cost.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hmmm I know,I revert back to stock Rom 4.1.2 with stock recovery,cid & s-on ,missed the step tolock.boot loader,& sent for repair ,so I asked do these outsourced service people do check unlocking etc ??
[One (M7) Q&A, Help & Troubleshooting] cipjanin:
so to sum up , is this problem is a hardware or software, and could be fixed?
[One (M7) Q&A, Help & Troubleshooting] koax88:
hardware, and yes, it could be fix..change the camera module or buy nexus 5.:laugh:
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Don't hurry up with Nexus 5. Camera quality in low light, view angle, sound and audio record quality remains to be seen. Especially I'm concerned about sound quality. Nexus 5 is based on LG G2. G2 suffers from audio distortion, same problem like Nexus 4, and speakers in Nexus 5 are located in old school way, so you have always think how to hold whike watching movies and etc. So that gonna be sad news. These are of the main reasons I've moved from Nexus 4 to HTC ONE. And honestly pure AOSP misses many features, which BTW HTC already incorporated in sense.

Of course taste and specs is up to everybody's taste. Good luck.
[One (M7) Q&A, Help & Troubleshooting] vari9:
Yes.. They check.. But you never know.. ;)
[One (M7) Q&A, Help & Troubleshooting] alangrig:
This is hardware issue. And replacing module does its job. Latest modules produced in September are free of any issues based on latest received reports from users.
[One (M7) Q&A, Help & Troubleshooting] cipjanin:
how do i change the module?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Depends on your location: via purchase place or nearest HTC service center.

Or you can claim new phone if your phone is under warranty.
[One (M7) Q&A, Help & Troubleshooting] zOOOOmer:
Last ROM-leaks (with Sense 5.5) strongly improved my camera performance. In fact, I can say that I almost got rid of purple tint. The screen still gets purple if I put my phone on the table, but in the real circumstances it works pretty nice.

Just few photos to prove that I'm not lying, just imagine how these photos could look on defective phone with previous ROM-builds.

http://i.imgur.com/t2t3HnU.jpg

http://i.imgur.com/SErxwP1.jpg
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Newer than viperx 3.0?
[One (M7) Q&A, Help & Troubleshooting] zOOOOmer:
These photos were taken on the phone with InsertCoin 5.0.3, but afaik all popular ROMs share same base (if devs update them fast enough), so it shouldn't really matter.
[One (M7) Q&A, Help & Troubleshooting] born_fisherman:
So this is a frame from a video I was trying to shoot for my nephews birthday. I had the camera on video mode with LED on when the lights were cut off. I tried to refocus but the entire video stayed blue.

This is my replacement device from the AT&T warranty center near Orlando.. the low light photo's are not that bad (much better than my previous), but I think I need to get a new one :)
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Are you running 3.57 firmware along with InsertCoin 5.0.3? Also what is the ISO and shutter speed on both the photos? (I feel like the second one has low ISO since the camera has focus/exposure on the light source)
[One (M7) Q&A, Help & Troubleshooting] n1234d:
I gave my phone there a few months ago, they don't seem to care what you're running. I was running trickdroid..
[One (M7) Q&A, Help & Troubleshooting] zOOOOmer:
Nope, having 3.22 firmware.

First one is manual 200 iso and 1\7 exp, second one has 125 iso and 1\100 exp.

But to be honest, after lots of testing I can say that in case of HTC One camera you can talk about certain ISO only as a "starting" point from which camera starts when it's turned on. Because after 4-5 seconds, it relevantly quickly starts "sucking" more light and it never stops. So, in such circumstances setting more than 100-200 iso is almost always overkill.
[One (M7) Q&A, Help & Troubleshooting] faluque:
Have you finish uploading? :)

I think I didn't have this much crazy blue tint when I'm on 21.0 too

Thank you and sorry for my bad english
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hmmm,I thought so .finger crossed!! Waiting for my brother to take it to service in blore
[One (M7) Q&A, Help & Troubleshooting] SleemLDJ:
how do you check the cinesensor date and rest of the details? I sent mine in too and they are done repairing. Just waiting to get it and see if it changes.
[One (M7) Q&A, Help & Troubleshooting] evo21:
Mine has these weird stripes/flames instead of lighting up the whole screen. Is it the same problem? Should i get a replacement?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
You should, same I have also...
[One (M7) Q&A, Help & Troubleshooting] raulongo:
Well, it's the first Phone I have to complain about and I'm thinking I should return it so they can repair/give a brand new One for me. The thing is that I have a custom rom (with all that implies) and I want to revert it to "almost-stock" so they can send me a new one. Any help? Just flash a stock rom, get rid of CM Recovery and re-lock. Am I right?

They sold the phone proclaiming that they had the best camera in low-light conditions and it turned out to be the very worst with this tint problem...
[One (M7) Q&A, Help & Troubleshooting] SleemLDJ:
go here:

http://www.htc1guru.com/guides/return-stock-guide/
[One (M7) Q&A, Help & Troubleshooting] iamaniff:
Any idea how to fix blur capture on one camera???

1

2

3
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Are you in normal mode or in macro? Also in the first image it says AE and AF is locked, try focusing on the topic in normal mode and see if the blur goes away.

---------- Post added at 08:39 AM ---------- Previous post was at 08:31 AM ----------

I'm on 3.17, am curious to try InsertCoin and see if results are better than I currently get. Since your sample photos are ISO 100-200, how does the camera react to photos of higher ISO, still getting a lot of purple? I'm not a fan of having to set my ISO settings manually.
[One (M7) Q&A, Help & Troubleshooting] zOOOOmer:
If the device isn't already heated auto ISO is ok. It's just manual setting ISO gives more time span to capture 'normal' photo without tint. Inevitably, photo sensor will get warmer (up to 40-45°) and purple tint will come back. In fact, it starts slowly showing on already on 32-33°.

What this ROM-leak gives is small time window to capture low light photo without issues while sensor is cold, previous builds didn't offer even that.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Definitely. Yours one is defective.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Sorry it took so long, I got sidetracked and never got to posting the link, here it is: https://mega.co.nz/#!60IxULrK!QW_mFHqA2ZuV1Lo7WNNzID8VNudyae-iychQhTczIEY
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Which rom were you using when you shot these pics?
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
@up

http://xdaforums.com/showthread.php?p=46657630

Wysłane z mojego HTC One przy użyciu Tapatalk
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
this what happened with me

i was s-on , running 4.2.2 viperone rom v2.7.0 and eveything was fine i was just having the pink ring in the middle of the camera which is sometimes avaliable and sometimes no , so i s-off my device then supercid then nandroid backuped and then updated to 4.3 viperone rom v3.0 which i notice that my camera in dark turns to red and blue this wasnt avaliable before on 4.2.2 so i anyway i was going to return back to 4.2.2 anyway because 4.3 viperone have no any features it is near to stock so i flashed my backup and returned to 4.2.2 and my camera keeps showing the red and blue tints ....:(
[One (M7) Q&A, Help & Troubleshooting] Foukos:
Well new HTC black one end of June build everything perfect apart from camera turning purple when very low light and phone is warm check my sample below and let me know what you think I don't want to take my phone for replacement as I am afraid of getting a worst unit

also some times with mixed low light sources my phone takes a long time to focus and take a shot
[One (M7) Q&A, Help & Troubleshooting] Foukos:
Second shot with night mode on
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
So now it won't go back to the way it was? This is what im trying to avoid...
[One (M7) Q&A, Help & Troubleshooting] shiningarmor:
So guys can anyome confirm sense 5.5 builds fixes the camera?
[One (M7) Q&A, Help & Troubleshooting] ongnooii:
Exactly the same prob on my HTC One.
[One (M7) Q&A, Help & Troubleshooting] sebkri:
i use the insertcoin 5.0.4 sense 5.5 rom wuth the tint problem :(
[One (M7) Q&A, Help & Troubleshooting] ank707:
So this is what I bought this crap for....:mad::mad::mad::mad::mad:

Batt temp 19 degrees

Batt temp 39.5 degrees (after 10 minutes of Modern combat 4)

No more HTC, done with you.
[One (M7) Q&A, Help & Troubleshooting] shiningarmor:
which firmware are u using?
[One (M7) Q&A, Help & Troubleshooting] irumora:
Currently I have some red and blue noise and few dead camera pixels. Now I'm considered should I take my phone to replacement or not because I'm afraid that I will get worse unit. Is newer unit better then old or the problem is same on all units. I bought my in june. I also want to know if old units have better microphone than the new units.