yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] P@CK@R@CK:
Reply 3 from HTC.

Thank you for getting back to me. Could you send me a photo from your phone and a photo from your wife’s phone so I can see the difference and I can see exactly what you are seeing? I would greatly appreciate it. I look forward to your response.

Images sent to illustrate defect. Every setting exactly the same. Same software version. Hardware defect imho.
[One (M7) Q&A, Help & Troubleshooting] cangia:
it's very strange that ALL One " defect " start to take purple photo in the same time ( about 1 week ) and most ecxatly AFTER update to 4.2.2 ..
[One (M7) Q&A, Help & Troubleshooting] japjit100:
I opened 5 box's same batch but all have purple tint in camera now I'm waiting for July batch

It is hardware problem not a software problem
[One (M7) Q&A, Help & Troubleshooting] harlenm:
When my next phone arrives, number 6 that I will have owned, if it has the same problem I will demand that att allow me to get a different device or I will cancel my service with them immediately.
[One (M7) Q&A, Help & Troubleshooting] japjit100:
My first one have gap problem but no camera at all

My first one is made in China

I think you have to wait for next batch

I have made in Taiwan

Hey guy please share which country made htc one you having problem
[One (M7) Q&A, Help & Troubleshooting] harlenm:
All of mine have been made in Taiwan. My friends that works fine is also from Taiwan.
[One (M7) Q&A, Help & Troubleshooting] japjit100:
I think only same Taiwan batches have this problem

Any getting problem with China batch
[One (M7) Q&A, Help & Troubleshooting] P@CK@R@CK:
Both defective units were manufactured in Taiwan in May. The unit with the good camera was also manufactured in Taiwan in May.

Did some research not sure if this has been posted but here's a link to decipher your S/N

---------- Post added at 06:17 PM ---------- Previous post was at 06:08 PM ----------

h**p://sndeep.info/en
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
OK guy! My good unit built in April become bad unit now after using about a month :crying: it is start to show red noise when cover camera len that didn't happen when bought.
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Did you update your firmware? Or it just happened in the same firmware?

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Can anyone with a custom kernel confirm that disabling HTC Color Enhancement solves this issue?

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Same firmware, 4.2.2

Which kernel? I'll test it.
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Elemental has this option to disable it.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
It doesn't work :'(
[One (M7) Q&A, Help & Troubleshooting] cangia:
don't work :(
[One (M7) Q&A, Help & Troubleshooting] RolandCruise:
1.29.401.16 ruu??

Did anyone try to run the latest 4.1.2 RUU to go back and check if the issue goes away?

Iìd like to try myself, but I can't find any 1.29.401.16 RUU to download.

P.s.: my One is completely stock and on firmware 2.24.401.1 and it has the purple tint issue.
[One (M7) Q&A, Help & Troubleshooting] cangia:
try here http://www.androidfiles.org/ruu/?developer=M7 ? for my HTC there is only 1.28.401.7 ( italy ) , i download this and maybe try to downgrade ..
[One (M7) Q&A, Help & Troubleshooting] bosotros:
I think it's hardware, specifically the image sensor. Remember when the phone was delayed on its initial rollout? The problem was that the company supplying the image sensors couldn't produce enough so HTC found another source. I bet the later sourced sensors are the problem, or, maybe it's the ones from the original factory. Mine was shipped April 16th and the camera worked perfect in low light. At some point it developed not only the color shift problem but it also has what looks like a burned-in image of dripping plaster or something that shows up on top of every low light image I take. It's so bad now that I don't use the camera anymore. I'm sure it's a deteriorating image sensor.

I have perfect looking photos taken in the first few weeks with auto-ISO that went as high as ISO1922, which is higher than I thought it could go. I assumed 1600 was the limit.

ATT is letting me exchange for a "like-new" unit and also is letting me switch to a black one (64GB). I figure the black was delayed for so long they may have different sensors.

I'll post a picture here of what my color shift looks like, taken by laying the phone on its back with auto ISO (it used ISO 1255). This image overprints every photo I take and is totally visible in anything but the brightest light. It seems to be getting worse as time goes by.
[One (M7) Q&A, Help & Troubleshooting] Ardmanz:
Haha, stupid auto correct. :P PURPLE tints.
[One (M7) Q&A, Help & Troubleshooting] fachadick:
the first two are basically the same shot, but before the 4.3 updates and after. Looking at it blown up, it looks like what I thought was black there's a blueish cast. I think there might be slightly more light from the other room in the "after" photo though.

The second series is a better exmaple of what I'm talking about when I say blown out. The first is a shot of my wall, in the split second before their fix kicks in - I wasn't quick enough to get the full tint, so this is a midpoint between the tint and where their fix kicks in. You can see some of the detail of the art hanging from wall, and even make out some of the crap on the dresser. Once the "fix" kicks in though, the same shot is just pitch black.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Just one good thing here. It would be easy to sell it coz we wont have to worry about tint problem no more when selling it. If this phone just had a better camera and better battery life , it would have been best phone ever. (Loving the build and speakers btw)
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Just sell it at day time :D
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
No man we should/must give a day or two personal warranty to the buyer, so that he should be satisfied...btw i dont want to sell it but the camera and battery life are compelling me to do so..
[One (M7) Q&A, Help & Troubleshooting] fachadick:
I just got back from the store, where they let me test three new phones to see if the tint was there to see if I wanted to exchange mine. All three were on the right hboot for s-off, but the first had physical damage, and the other two had the tint issue. So I walked out with my original phone, which just has a slight low light issue that I can live with. I'm actually pretty happy with the phone, other than the low light photos.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Today got my another replacement. Third unit. 2 replacements within a week. Again camera production date is 0000-00-00. Purple tint is hard and kicks in immediately. Gonna exchange again next week. If fails again I will ask for first unit or camera module replacement. Will ask manager to get to storage and check all of them, same I did with Galaxy Nexus when sent through 50 units. Keep searching.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
When selling it don't forget to put iso to 200 max :silly:

Hopefully the guy buying it will not try the camera
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Pretty clever on HTC part by putting the date to all 0's. That why they don't get bombarded asking why they only got given a July camera etc.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Min 90% of user , don't care about it all. I remember history with purple screen Galaxy Nexus. 10 friends of mine having Gnexus never had idea purple screen means to be defective.
[One (M7) Q&A, Help & Troubleshooting] hunkumar:
P.S. I'm using qx10 with 10x zoom. Pretty happy with color reproduction and low light quality is excellent:D
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Well,today was an amazing success. For anyone with att, find your closest DSC (can find a list of locations right on atts website) and GO, no appt needed. It was an hour drive for me but absolutely worth it. They were unbelievably helpful, they knew of the issue right away and had no problems going through all the phones until we found one that worked properly (only took 2 phones until we found a good one). they let me stress test the camera and video in the store to make sure the problem didn't show up. And it was a 1.44hboot model, Bonus! I'm extremely happy with the customer service from these guys. It's such a different atmosphere and experience than going into a retail store trying to get help. Everything is perfect now and I'm extremely happy again.

Time to root and s-off now. Cheers!

Also, this was all done with no insurance and no receipt (which was good because I bought it 3rd party months ago)..they only asked me for my phone number to verify my att account. (I went to the DSC In altamonte springs fl, right across from the altamonte mall and my service techs name was brad. Thanks brad!)
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Really glad you've found it. Really great day. Please tell us what is serial number first 4 symbols and what's camera production date. Gonna call my manager and look for the same one.
[One (M7) Q&A, Help & Troubleshooting] mrrick:
First four of the serial: HT34

Camera production date: st vd6869(1.0) cinesensor 2013-04-07

I must've taken 100 pictures in the past couple hours in all modes (hdr,normal,macro,hdvideo,etc) and I keep pulling my phone out often and covering the lense. still pitch black and all good.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
As I see HT (aka Taiwan) quality way better then SH. So gonna look for this one. All SH I've checked myself were had poor build quality.
[One (M7) Q&A, Help & Troubleshooting] fachadick:
In case anybody's keeping track, cinesensor 2013-07-08 is bad. Haven't seen that date yet.
[One (M7) Q&A, Help & Troubleshooting] MicheyM:
Hello all,

I am in the UK and I bought this phone at carphone warehouse under 02 contract recently on 23rd September, and I believe I am getting the tint as well. When I cover the lens with my hand completely, purple tint appears (image attached) and usually only occurs when I have used the phone for a bit beforehand. I do not feel it occurs too often but does continually checking for it damage it and make it worse? My device serial is SH38 (so produced in August?) but I am unsure of how to find the camera production date.

I was wondering whether you think it is best if I should wait for the 4.3 update first or get it repaired under warranty (unsure who I should be asking for repair/replacement)

Thank You

Michael
[One (M7) Q&A, Help & Troubleshooting] koax88:
just get it repaired under warranty..this is some info from malaysian lowyat.net forumer.

"Updates about the camera, please put this on the first page.

Source: Technician from SiS Distribution in charge of HTC repairs.

1. The HTC One camera issue is a hardware problem.

2. Right now, HTC has a new part number for the camera, which will be used to replace the faulty cameras.

3. It is a KNOWN ISSUE, HTC acknowledges the problem.

4. Get yours replaced if you have problem, because HTC themselves says it is a hardware problem.

5. Stop listening to rumors and other people saying 4.3 will fix it, its a software problem, iso setting problem, etc.

EDIT: cineSensor date won't tell you the part number. The 'new camera' they are using is still the same Ultrapixel unit, just improved to address the problem."

source: https://forum.lowyat.net/topic/2947673/+1480
[One (M7) Q&A, Help & Troubleshooting] onimkron:
I'm on the same boat. Not sure if I should contact O2 or go directly to HTC. To be honest, I'd prefer the latter, talking to an O2 rep always seems to be a hit or miss for me :(
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Better dont take risk. My cinesensor is april 2013 and now in service center. Not sure how long they going to fix it. Better get the Sep or Aug batch of cinesensor.

Maybe is new and you dont see the problem. Also you need to generate heats to see the defect. Take 100 pics is not good enough. If you country is cold, you will not see this immediately.

I stay in ASIA country everyday 30-33 degree celcius and the purple tint is very obvious.

The only time I dont see the purple tint when I put into my freezer and let it drop to 15 degree celcius.

---------- Post added at 02:48 AM ---------- Previous post was at 02:42 AM ----------

Check the version of cinesensor. Use ES File Explorer to check below folder text file:-

/device/sys/android_camera/sensor

If you send for replacement, make sure you get at least Sep 2013 of cinesensor.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
My can is : st vd6869(1.0) cinesensor 2013-04-27

And its not bad... Its very bad.. hey guys is there aby tutorial to update international htc onr to 4.3?
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Don't send your phone in whatever you do
[One (M7) Q&A, Help & Troubleshooting] mr.bobharris:
im still within my 14 days, already took the time to s-off and root, but the purple tint is really annoying. think im gonna exchange it tomorrow.

do i need to reset the phone to factory settings or will they just not notice?

am i more likely to get a "good" unit if the first 4 numbers of the serial match the guy's above? and would every one of those units come with 1.44?
[One (M7) Q&A, Help & Troubleshooting] koax88:
just back to stock and leave the s-off alone..tell them u tried everything including factory reset and yet the purple still there..
[One (M7) Q&A, Help & Troubleshooting] mrrick:
I live in Florida dude..it's plenty warm.. every module I've got so far was from April. this one is deft not bad. I've put it through the ringer today. I'm in love again!

And guys, stop putting your phones in the freezers! Causes condensation internally, not good at all, just creating more problems for yourselves..

Edit: just a quick comparison from old phone to new one. Lamp across the street while on smoke break,nothing fancy..night mode.
[One (M7) Q&A, Help & Troubleshooting] ericiidx:
Wow, this is relieving to hear. I've been in communication back and forth with a few HTC reps via e-mail for the past month or so, but we're not getting anywhere outside of "send it in and we'll look at it." Not to sell their customer service reps short, though; they've been perfectly professional and courteous... just not really helping.

I live very close to Altamonte Springs (not to get all creeper on you!) so I think I know what I'll be doing tomorrow. Thanks for the tip!
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
If it is hardware problem than why some people noticed issue after update to 4.3 or 4.2 like me?
[One (M7) Q&A, Help & Troubleshooting] ericiidx:
I personally suspect that's just a coincidence. I thought my One had developed the problem due to my installing the GPe RUU, which was 4.2 at the time.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Take it back to the shop & kick up a fuss.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Sounds good.

But how can I tell that they replaced my camera with the " new camera " instead of the old version.

Because i now have a replaced module from August. Which seems to work correctly.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
It looks like HTC ''tried'' to fix it in 4.3 playing with some voltages, it fixed a very few units but for others it was worse,my purple tint was 5x worse with 4.3 than 4.2,so came back to 4.2 and the tint level was back to usual.

Now I am seriously considering Note 3 or S4
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I'd want to try out 4.3, but if ever it's worse, I would want to go back to what I'm using now. Correct me if im wrong but I have to be S-OFF to flash an older version, right?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Right and to s-off you need to be on 1.44 hboot, if you will update to the 4.3 hboot also is going to be updated to 1.55 ;)
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
What exactly changes the way the camera works here? Is it the 4.3? Is it a new firmware? New kernel? Coz I suppose I can just flash those instead of going OTA right? So that my hboot doesnt get updated too?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
You can keep the same hboot of 4.3 and just flash back a 4.2 rom,I just restored my Viperx rom which is 4.2 and the tint level was back to ''normal''
[One (M7) Q&A, Help & Troubleshooting] samiam222:
4.3 didn't fix this on my end.
[One (M7) Q&A, Help & Troubleshooting] rzgomba:
4.3 didn't fix on my end either . My old Nexus phone has better low light then my HTC One.

Sent from my Galaxy Nexus using Xparent BlueTapatalk 2
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I'm currently running stock 4.1.2. Unrooted and s-on. All completely stock. As of now, my camera is acceptable. Daytime shots are great. Night shots are good for the first 3 minutes, then afterwards there's a bit of noise that appears, but not that bad, and no purple flooding. There's a bit of red noise when on a table. But this is acceptable compared to many of those i've seen here.

There are 2 big reasons I want to unlock bootloader and s-off:

1. I'm thinking that 4.3 and it's firmware probably has voltage adjustments or something that will keep my camera from deteriorating as I use it.

2. The stock AT&T ROM doesnt allow me to make a Wi-Fi hotspot and tether my data connection (It's allowed by my carrier and I use it a lot on my HTC Sensation)

If the camera wasnt a problem, I'd be s-off already and changing ROMs like I did with with my past devices. I just didnt like how some people flashed different ROMs and ended up breaking their camera, and it woudnt even go back to the way it was.
[One (M7) Q&A, Help & Troubleshooting] MicheyM:
Thank You for the instruction! I had a look, and like others, it is: st vd6869(1.0) cinesenor 0000-00-00 . Does that mean it already has one of the updated modules as they didn't put a date on it?

Michael
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Not very sure, sorry. One folk having 0000-00-00 date after replaced. But he found purple tint again after performed stress test. I hope mine will not get this strange date.
[One (M7) Q&A, Help & Troubleshooting] spreet:
Hy guys check this out it's sense 5.5 http://android-revolution-hd.blogsp...ense-55-busted-true-screenshots-of_8.html?m=1
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
You just made my day... I am currently on android revolution hd. Anyone knows any tutorial on how to update my htc one international to 4.3??
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Sorry to disturb your day, but 5.5 sense not out yet ;)
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Yeah i know that but for now android 4.3 would be enough....
[One (M7) Q&A, Help & Troubleshooting] slashas69:
International version still waiting for 4.3, because will get also 5.5 sense included ;)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
How is this relevant to this discussion?
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
same as my friend with his note3 he dont know that all his red noise and tint is a defect he simply says "the camera at night is just like this" seems asif talking about a feature :)
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
How come the Note 3 has this defect and not the S4? isn't the same lens?
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
maybe its some faulty modules too. thats a video

https://www.youtube.com/watch?v=D9a9xmmnKiE&feature=youtube_gdata_player

its very common even there is a thread here on xda for note3 red-purple plaque

---------- Post added at 12:36 AM ---------- Previous post was at 12:33 AM ----------
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Just gotvphone back from repair camera better but still sucks

Sesonr was 7/15/13 sending it back Monday and they are paying shipping see what camera I get this time lol
[One (M7) Q&A, Help & Troubleshooting] ericiidx:
Well, I went to the Altamonte Springs ATT Device Service Center with my One, where they had exactly one other (black) unit in stock. It was running hboot 1.44 and Android 4.1.2, camera checked out just fine -- left it face down for over a minute. However, it was physically chipped up all along the bottom, the plastic bumper around the edges looked really strange/worn, and there were over a dozen scratches in the screen near the top bezel, one of which was deep enough to cause LCD discoloration. Can't believe they'd try and pass this off unit on me, considering my current unit is physically flawless (outside of the gaps.) Sadly, I had to turn that phone down.
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Damn, sorry to hear that man.. I'd keep calling and checking with them until they get some more in Stock.. Did you ask them to try and get you one or when they'd have more available?

*s!gned
[One (M7) Q&A, Help & Troubleshooting] :
Im having the same issue with purpleness in lowlight an even in pitchblack. How do you check if its 1.44hboot model or the date? Also how has your camera been holding up? Still perfect with no signs of purple? Im thinking of doing the same thing,going to a att DSC which is 2 hrs away. I have a feeling if i go to att store an do a swap, ill more than likely end up with the same problem right?
[One (M7) Q&A, Help & Troubleshooting] ericiidx:
They couldn't say for sure, just recommended to check once a month or so. I dunno, though... I might take the plunge with the Nexus 5! Not that I really have the spare income to do so, but if I end up liking the phone, I could probably recoup its cost (and then some) selling the One.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Nexus 5 is going to be plastic crap with just 8mp camera, better go then for g2 or s4 if plastic is suitable for you... The best camera on Android has z1 ;)
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
Doesn't the HTC One "just" have 4 megapixels? I unfortunately dropped my One, and it dented and chipped. I miss the resilience of plastic to be honest.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
The Z1 camera is not that good,it needs lot of tweaks.

Also it's as huge and heavy as the Note 3 for only 5'',this is an epic fail in Sony design
[One (M7) Q&A, Help & Troubleshooting] slashas69:
About weight I really don't care ;)
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I did some slight stress testing on my One earlier today. I went to a resort and it was a very bright sunny day. I took lots of pictures, burst shots, zoes, slow-mo vids, full hd vids, but I was afraid to try HDR. I did all these while it was plugged to a portable charger so it got a bit warm (battery around 45C). The shots looked fantastic. The slow-mo vid was cool. The zoe effects were great. Now it's night time here, and I took a few shots in the dark. It's just as good as it was yesterday. No purple tints. Theres still a bit of noise though especially when focusing in the dark but it's not that bad. I'd say my 04-30 sensor is holding up well. Hope it stays this way.

BTW, it's so easy to use up gigs of space with the camera!
[One (M7) Q&A, Help & Troubleshooting] afhum:
What changes did you take? I mean did you update your phone to stock 4.3? Do you mean that it is better now?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Nope. I stayed 4.1.2. All stock. It's doing well now so I don't want to try anything else that might break it. But I really want to root and flash a custom Rom though.
[One (M7) Q&A, Help & Troubleshooting] afhum:
I see. It seems that your camera is doing alright. :) I'm actually tempted to root as well and flash ROMs but I'm curious to try the OTA that supposedly to come in late October to early November. That would require me to relock, wipe data, etc. I think I'll just wait.

Are you gonna try out [MENTION=1865045]godutch[/MENTION]'s setup? If I'm on track, his setup solved issues with the purple tint, no?