yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] gelo01:
You sounded like you don't have any other choice and there are no phones other than S4 to be a worthy alternative.. :/

I honestly don't know why people look at that way. I'm not gonna name one, but imo, there are a lot of competitions out there that are better than S4, camera-wise, if that's your only concern..
[One (M7) Q&A, Help & Troubleshooting] prabhunakul:
Nope, they don't provide a standby. I told them that it's a micro sim and I do not have another spare phone which takes a micro sim.. They said I can get a sim adapter for a petty amount..

But luckily I could somehow correctly place this micro sim into an old nokia and it worked!
[One (M7) Q&A, Help & Troubleshooting] dassub:
I bought my HTC One for cash off some guy on Kijiji a few weeks after launch for $600.

You just deal directly with HTC for warranty claims (mine is currently being repaired).

The phone still has warranty until May 2014.
[One (M7) Q&A, Help & Troubleshooting] D3uB:
Update: AT&T 64GB HTC One exchange

Since my last post (on p. 356), I've done two warranty exchanges and am now waiting for a third to arrive.

The first replacement was an HT33 series with a sensor date from March (I forget exactly when). It took slightly less purple pictures, but still not good enough, so I sent it back and held onto my original (HT37). Getting a second swap was harder than the first time, as the customer service rep required "proof" of the issue, unlike the first time, when they simply called HTC to confirm the problem. Their process is to send a SMS that lets them into the phone in order to see the pics themselves; sending images via e-mail wasn't acceptable as proof. However, my service plan has SMS turned off altogether, so they just dropped the issue. The overnighted me the replacement, waiving the $14 fee, which was nice.

The second replacement was an HT35 that took worse (more purple) pictures than my original, plus had an irregularly shaped gap around the power button/IR blaster. I didn't explore this phone much before calling AT&T again to return it, so I'm not sure about the sensor date. No questions asked this time and overnighting me yet another replacement, which comes today.

I also asked how we could avoid an endless cycle of returns. They offered me the option to send my phone directly to HTC for repairs -- first call them, get an RMA number, etc. I'll pursue that option if today's replacement also comes defective, as expected.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I can't believe how so many people say this is a rare problem but yet several of us have replaced our phones multiple times with the same issue. I guess we all have horrible luck?!
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I got used AT&T unit yesterday, all purple. I immediately issued an RMA. Take this, they wanted to charge me $90 for the repair because it is a second hand! Lets see how it goes after the diagnosis.

---------- Post added at 04:37 PM ---------- Previous post was at 04:16 PM ----------

Did the problems appear from day one?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yea right! Somewhere is has to say that the warranty is transferable. Just because the first guy didn't want to fix it doesn't mean the second guy can't get it fixed under warranty.

If you buy a used car under factory warranty they still have to honor that warranty.. tell them that if you talk to them.. whats the difference? :p
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Warranty is for device not for owner, if you have warranty papers with you they should fix your phone under it....
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I dont even think papers would be necessary.. just an IMEI or Serial search would determine how old the phone is.
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
[MENTION=1621701]UgXvibe[/MENTION] i saw that you sent your htc one for repair in houston, may i know the details;number to call/ address and whatnot?

I'm not from the US but will be travelling by next month to dallas and hoping i could send my phone for repair as well.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
http://xdaforums.com/showpost.php?p=46954889&postcount=3260
[One (M7) Q&A, Help & Troubleshooting] D3uB:
Yeah, really! 4 out of 4 for me.

---------- Post added at 11:27 PM ---------- Previous post was at 11:14 PM ----------

Yeah, on all four, at least in low light conditions, such as a dark room with light spilling over from an adjacent room. But they all had varying degrees of purple-ness around the edges in moderate light conditions, such as under my desk or even as high as in a bedroom with the lights on. I'm losing track now, but the latest (HT35) and I think one other didn't show severe purple edges. My original (HT37) was one of the worst for that. My hope is that by hanging onto one that is the most easy to demonstrate to HTC as having a problem, I'll face the least resistance to getting it repaired under warranty.

---------- Post added at 11:40 PM ---------- Previous post was at 11:27 PM ----------

Since my third exchange phone (fourth total) has the same issue, I've had enough with the exchanges. AT&T transferred me to HTC, who opened an RMA for me. The last was an HT35, same as the second. I'll be sending that one back to AT&T and sending my original HT37 to HTC for repair.

Upon hearing of my repeated failures with exchange phones, the HTC rep told me that there is a specific hardware fix for the issue, and that most likely my exchange phones were rebuilt without that particular fix having been applied. When I pressed her for details of the nature of the fix and asked specifically about the replacement of the camera module, she wasn't able to offer me any confirmation because it was outside her area of expertise. At least it was nice to hear HTC acknowledge a specific hardware fix was likely, though she made no promises that that's what will happen.

I am a bit annoyed that I will have to pack the phone in my own box and pay for shipping and insurance for a problem HTC itself created.

---------- Post added 22nd November 2013 at 12:37 AM ---------- Previous post was 21st November 2013 at 11:40 PM ----------

Here's my collection of purple photos on my original unit (HT37) and first warranty replacement (HT33), with both Android 4.1.2 and 4.3 and Sense 5.0. Everything is stock from AT&T.

As a new user, I don't seem to be able to post links, and I'm also having difficulty uploading the images directly. Perhaps someone with the right permissions can piece back together this URL and re-post it.

www [dot] flickr [dot] com/photos/109014093@N02/sets/72157637930369896/
[One (M7) Q&A, Help & Troubleshooting] combat goofwing:
Well there collecting my HTC one today for repair so on the wifes old desire S for now :confused::confused:
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
I had to send mine in 3 times in us to get repaired right but it seems they have got it fixed now so it was worth it
[One (M7) Q&A, Help & Troubleshooting] iggdawg:
I know it doesn't solve the problem or anything, but I've found doing some processing with Snapseed makes living with the issue a lot easier for the time being. I've mostly been tinkering with the purple noise, and doing around +65 color and +65 contrast correction (give or take a little) under Snapseed's "automatic" category just about eliminates the tint. I haven't played with the blue or red noise yet, but I thought I'd pass on my experiences.

It certainly doesn't solve the problem, but it's been helping me rescue some good shots. Since it's not like you can go back in time and re-take a good shot once your camera is fixed.
[One (M7) Q&A, Help & Troubleshooting] jntdroid:
Well so far mine's a success story on sending it to HTC for repair. (edit: and if you think software will fix it, I'm afraid you might be disappointed again and again)

Keeping in mind I live in DFW, so ground shipping to Houston is basically overnight shipping. I shipped mine on Monday, just received it back today, and so far the camera is perfect. This was a warranty replacement for the first one I had with the same problem.

The tech I spoke with on Monday said straight up the only fix is replacing the camera module and they've been doing a LOT of them. He even told me they tried to patch it with software, but it just didn't help much, and it was really only fixable by replacing the module. I'm going to be putting it through the ringer today, but so far there's not even a hint of purple, and it's auto-focusing perfectly in low-light (vs. the indecisiveness it had before).

I'm cautiously optimistic that this problem is over for me... *fingers crossed* :P
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
According to the HTC Warranty statement available on their web site and included with your device:

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to the HTC product (the “Product”). HTC

warrants that the product is at the time of its original purchase free of

defects in materials and workmanship (“Limited Warranty”).

This Limited Warranty is subject to the following terms and conditions:

1. This Limited Warranty is given only to the original purchaser of

the Product (“Customer”).
[One (M7) Q&A, Help & Troubleshooting] slashas69:
So send device on behalf of purchaser :)
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
The question, how would they know without a proof of purchase? They didn't ask.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
They didn't ask me either but if they ever wanted to get picky I guess legally they could.
[One (M7) Q&A, Help & Troubleshooting] Energy4remix:
I've just yesterday bought my HTC one and sadly it has this blu/purple tint.. :( The front camera is totally fine, just the back one, the ULTRA Pixel messed up camera. :cyclops: As i understood the only way to fix this is to change phone / camera sensor? Am i right? How long does it takes for people in Europe to get it fixed? Anyone from Italy? :)
[One (M7) Q&A, Help & Troubleshooting] slashas69:
About two weeks ;)
[One (M7) Q&A, Help & Troubleshooting] jargalus:
My cam is getting pink after 10_15 sec. Before this is pure black. Is this ok or do i nred to change it? Its a sensor from July. Btw how do they change the sensor do they dissemble the phone? Im affraid it wont be the same after
[One (M7) Q&A, Help & Troubleshooting] jntdroid:
How are y'all able to tell when the sensor was built?
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
I've struggled with the purple/pink tint for few months before giving up and sending it to service (Regenersis) this monday (18.11.2013) afternoon. I'm from Romania and the service is done in Poland. I was expecting to take more than a week but today (Friday 22.11.2013) I've checked the repair status and to my surprise it said repaired. So after 4 days I have the phone back and it's repaired. No more tint and as a bonus no more gaps. Happy customer here. :good:

My new camera module is: st vd6869(1.0) cinesensor 2013-10-16.
[One (M7) Q&A, Help & Troubleshooting] jargalus:
Nice. Do you have some pics to compare. I'm still not convinced that its worth to send mine for repair. I got the phone for 1 week and now I need to send it... Ain't really fair. Anyway mine can take good pics in the first 10 sec after that it going crazy from blue to pink and finishing with a beautiful red. What curious is that, if I point the phone to a spot where there is light the red disappears and pointing it to the dark place will again take 10 sec to become red. I suppose that would be the SW modification that they have done in the 4.3
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
This

http://xdaforums.com/showpost.php?p=47603965&postcount=3622
[One (M7) Q&A, Help & Troubleshooting] jntdroid:
I can +100 that, though I'm running out the door to get home for the weekend so I can't get comps up right now. After the fix mine's the same as muayyadf1's - total 180.
[One (M7) Q&A, Help & Troubleshooting] D3uB:
Having read through this entire thread, yours is the experience that scares me the most. I hope that they finally have their act together so that my repair will go the way your third did!

Did you have to pay for shipping to them all three times?
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Heat deff has something to do with it though and it is not all hardware it is deff both I can still get the purple to show up for a split second when phone is hot and in low light it just flashes on the screen for a second and corrects itself but my phone was at 120 degrees let it cool off to 70 and took same photo again and i couldn't get the purple to show back up at all
[One (M7) Q&A, Help & Troubleshooting] Yorda30:
Use the app "ES File Explorer".

Find this folder (usually) "/sys/android_camera/". Open the file "sensor" as a text file with ES Notepad or whatever text editor app you have.

My HTC One just got finished repairing at the center in the Netherlands. I'll get it back next week. I live in Belgium.

The whole process takes about two weeks for me as well, from sending to receiving.

I really hope everything is fine now because the company doing repairs over here is called Dynafix, and they have a bad reputation. The first time I sent my One for camera problem, they didnt fix it, didn't replace sensor and even made some scratches on the screen protector plus the top speaker didn't work after I got it back!
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Received my Nexus 5 a couple days ago, selling my HTC One very soon. I can't believe this problem made me switch phones, I really wanted to enjoy my HTC One completely but this problem isn't a minor one that can be overlooked (seriously, I was out at a birthday party and I couldn't get ANY good photographs because of this issue). Regardless, I'm enjoying my new phone, and I wish everyone here trying to fix this problem the best of luck!
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
i was only suffering from the pink ring in the middle of the cam where it was sometimes available and sometimes no .... after updating from 4.2.2 to 4.3 this completely infected the camera after some seconds of black its starts showing blue and red noise (all these in totally dark room) , going back to 4.2.2 didnt solve this .... but in low light areas its fine

my cam sensor is st vd6869(1.0) cinesensor 201305-19

so am i good or i send it to repair (unfortunately no htc on my country) so this may end me up selling it
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
You probably need a camera replacement. Yours is doing the same thing most of us had and only a new camera fixed it.
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
Yea, HTC itself is acknowledging the problem. And as far as I know, no user who had got the camera replaced to a module post September 13 has had the issue come back again.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
I'm coming back with a report regarding my camera after it was fixed in service. The purple/pink tint isn't there anymore regardless of temperature and light conditions but I now have the center pink spot problem which is visible in low light. Not so happy customer anymore. So far I can live with it. Hope doesn't get worse.
[One (M7) Q&A, Help & Troubleshooting] wonton2049:
Same camera sensor as me and I'm having the same issue. Talking with HTC right now for the RMA. Waiting on hold to confirm there are no problems since my bootloader is unlocked.
[One (M7) Q&A, Help & Troubleshooting] raulongo:
After all the trouble, I sold my HTC One. Farewell nightmare phone!

Beware if you are from Spain and send the HTC One for repair. They will reflash the ROM and send it back. In Spain they NOT repaire/change the camera module. Sad news, poor service.

Now happy with my iPhone 5S. I'll miss Android though.
[One (M7) Q&A, Help & Troubleshooting] LeClair:
Today HTC Czech Republic send message to everyone who is bad camera, send the phone in for service.

Phone can not be repaired by the software.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
They should do this worldwide.
[One (M7) Q&A, Help & Troubleshooting] dassub:
After trying my brother's iPhone 5, I could never make the switch from an HTC One to that.

I just can't get used to the small screen size, letterboxed camera, and limited iOS.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
I agree. And also pay for shipping. Some folks have spent a lot of money in just shipping this phone multiple times for camera fix.
[One (M7) Q&A, Help & Troubleshooting] Yorda30:
Well guys, I can finally return to the thread with good news.

My HTC One got completely repaired!

After sending it in a first time (Belgium here, repair center was Dynafix in the Netherlands), it came back with another bad camera sensor plus a broken top speaker.

This time I sent it in myself paying 9 euro for shipping and insurance.

After ten days I got it back and everything works fine now. AT LAST!

They even were kind enough to include a new screen protector to apply on my phone because the old one got pretty much ruined by the repair people.

Oh, and the phone did have the latest update this time.

Android version: 4.3

HTC Sense version: 5.5

Software number: 3.62.401.1

HTC SDK API level; 5.65

Kernel version: 3.4.10-gfa33c1e

Camera sensor version: st vd6869(1.0) cinesensor 2013-10-23

I'd post some examples, but I can't because I don't have enough posts.
[One (M7) Q&A, Help & Troubleshooting] vancitygl:
For those in Canada, I sent my One in to the Markham FutureTel on the 14th and received it back today! 7 business days is impressive
[One (M7) Q&A, Help & Troubleshooting] dassub:
Was it fedex? Did you know a tracking number in advance? I also sent mine in on the 14th (arrived there on the 15th) and I'm expecting it to be finished and delivered early this week. In too many meetings at work today to call and ask the status, but they said on Friday it was fixed and expected to ship out soon.
[One (M7) Q&A, Help & Troubleshooting] vancitygl:
It was Fedex and it was shipped Friday morning . I had called on Thursday - they said it had just finished and had to undergo QC testing and probably wouldn't ship out until Monday. I called back today and they didn't even know they had sent it Friday and instead told me it was going to ship tomorrow and to call for the tracking # then.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Thanks. That makes my waiting a lot easier, since it sounds like mine will closely be following yours.
[One (M7) Q&A, Help & Troubleshooting] vancitygl:
Yup! Surprisingly quick too. Just hoping FutureTel does better repairs than other reported repair factories. I'm praying I don't have dead speakers or pixels
[One (M7) Q&A, Help & Troubleshooting] dassub:
I can't wait to get my phone back, but I'm more worried that the new sensor might degrade over time.

Looking back at old photos, my 2013-05-11 sensor worked great for low light pics in May and June, and even into July. But then it slowly degraded until the night pics were red blurred. We'll see.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Since the problem got worse with heat and with our cold Canadian winter coming up, I'm sure the camera sensor will be good until at least April :)
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I think my camera had a problem since day one and that was obvious in HDR video.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Ok, i will finally send my HTC one to repair in Houston. They make a lot of question about the problem. I hope that they replace the camera.

I have android 4.3 so I hope that they don't just factory reset (I tell them that the problem get worse with hot. And get worse after the update).

When I get back my phone I will post if they fix it or not

Pd: will help if I put a note in the phone asking to replace the sensor with a September or late batch?)
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Houston service is awesome, they know what to do.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
That's great :D I will try to send tomorrow. I depend on m y brother time because I am here in vacations :) thanks :D
[One (M7) Q&A, Help & Troubleshooting] adyscorpius:
My experience on Camera Issue

So well,

here's a detailed experience on the Camera issue.

The first replacement happened after some big shots were called inside of HTC, and then I got my phone replaced. The problem however was still existent and the camera degraded over time with use. Frankly, it is a hardware failure, and no software fix, 4.3 or 4.4 can fix it.

HTC kind of realised this by now, and since September/October, has changed its supplier to Sharp Technologies. The latest modules are functioning great, and in my experience have even better night shot capabilities.

Understanding this, I went in for a camera module replacement. The process is fairly simple. There is a heat machine that takes 40 minutes at a particular temperature to open up the phone. They can then access the insides and replace the camera module. It takes a similar time of around 40 minutes to seal it, and some more time to rebond the phone properly. All in all, everything happens by machine, so the refabricated phone is as a good as new. There might be some isolated cases of excess glue, but atleast my phone is perfectly fixed.

I gave my phone a week after applying for a camera replacement, and once they recevied their stock of modules, it took them only a day to fix it. I picked up my phone the following day, totally fine.
[One (M7) Q&A, Help & Troubleshooting] markmaior:
Finally this morning I left my HTC One with defected camera sensor in a Service Center here in Rome. The customer says that I'll have to wait about two weeks :fingers-crossed::fingers-crossed: I will let you know if I will be lucky or not :p
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
I send mine in for camera replacement in Poland. And it took them exactly one week (including shipping and weekend), so to me it was extremely fast.

I will test it out when I'm back from work today. Can't wait!
[One (M7) Q&A, Help & Troubleshooting] shiningarmor:
any malaysians here succesfully sent in their phones for repair and got back a proper working camera?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I sent mine with a note saying the exact thing.. don't know if they read it or not but I got the 9/17 sensor. :)
[One (M7) Q&A, Help & Troubleshooting] h.han:
Just got back my phone from repair for camera in UK, the sensor is 2013-10-20, very new and everything works perfect.
[One (M7) Q&A, Help & Troubleshooting] Atrax_:
Anyone from germany who sent in his phone? Everything okay?
[One (M7) Q&A, Help & Troubleshooting] dassub:
FedEx is taking their sweet time with the package. I should get my package today, according to tracking, but it looks like it'll be later in the day.
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
The camera is fixed so I am happy about that.

However the assembly is not perfect. They introduced a gap near the volume buttons, but it looks like the old gaps are a little better. So I am not complaining, rather enjoy the working camera :).
[One (M7) Q&A, Help & Troubleshooting] dassub:
Well, got my phone back from FutureTel and everything looks good! Camera now shows black instead of red/purple/whatever.

The camera sensor shows st vd6869(1.0) cinesensor 0000-00-00, though, seems weird.. not sure why it doesn't have a date like my old one did.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
A lot of people had that odd date. As I recall they were all good sensors though. Congrats!
[One (M7) Q&A, Help & Troubleshooting] Galactus:
I see your from london, how long did the whole process take? Can't send my phone off till I can borrow a replacement from a friend