yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Well, I've seen it, I had gone to the service center where they do the repairs, so I've seen many open Ones and the machine. It looks like this huge microscope. But I haven't seen how it works. I'll try asking the guy there to show me. I'll try getting some pics also :fingers-crossed:
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Just got mine back from repair !

This was the 3rd time I sent it in for repair all for back camera they even broke my front camera the 2nd time.

Praise baby Jesus it came back flawless this time and everything works no purple whatso ever same sensor 9/17 ! Looks like HTC finally figured out the problem and how to correct it
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Any time I tried this shot off balcony of in my girlfriends decorated dark bathroom it was purple and blue every time with a 4/16 sensor and then a 7/15 sensor now I got this 9/17 sensor everything is the way this phone is suppose to be ! If you have purple problem send your phone in ! Again and again till it's right.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Pitch black except for keyboard lighting. :)
[One (M7) Q&A, Help & Troubleshooting] wireroid:
The pink spot in the center is a problem seen in a lot of phones. Apparently it's caused by inconsistencies within the lens, and unlike the purple noise, it's easily correctable in software.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
That's good news because I'm ready to S-off this sucker! lol
[One (M7) Q&A, Help & Troubleshooting] CirgioD:
Q. What Android version was installed on your's when you sent it for camera replacement? Did they do any updates? Thanks
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
4.2.2, they did not update.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
If temperature is below 30 Celsius you can get these kind of beautiful night shots, but if phone gets hot...
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
The last one is my favourite :laugh:
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
So far new camera is passing the stress test.

My case fans, only light in the room.

Call of Duty Ghosts screen. (Took picture of monitor)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Am I the only one who can't post multiple pics from the app? Anyways.. case fans.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Finally a proper camera I see? ;D

Mine still got minor blue in the corners when its getting hot. Dont want to return it though
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
9/17 sensor lil pink prob here as far as I can tell hope it stays that way took me 3 repairs to get this camera

I think this is software because it doesn't show the pink till after the pricture is taken and processed on my screen before I take it looks perfectly white

fix one thing break another lol
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Night shoot iso 2000. Picture taken on Google Edition phone. Just converted mine to Stock Google Edition.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
Before switching it was tinted?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
No tinting. No tinting after to Google Play Edition either. Sooner gonna convert back to stock Sense, after testing Kitkat on HTC. Update for HTC Google edition is scheduled for the end of the following week.
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
ISO: 800

ISO: 1600

HTC said that they fixed the purple thing .. but as you can see the purple thing is still there on the 2nd picture ...

If your camera has a iso 1600 and you wait a minute you will see that the camera jumps to 800 :confused: .

Conclusion: Low light still SUCKS bick

Sorry for my bad english I just don't know how to explained this in correct English
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Ok, I have been going through this ridiculously long thread and I cannot find any cinesensor made September 2013 or later that has failed from any posts on here.. Am I correct?

The reason I ask is because this phone is now working perfectly and I'm about ready to S-Off this sucka.. give me peace! :laugh:
[One (M7) Q&A, Help & Troubleshooting] doonroy:
I think you are right. But I would suggest you to wait a little bit longer (maybe one month?) to see if people who got this batch of sensor would have issue. I am also following a Taiwanese forum. In Taiwan, a few people who purchased the phone at the beginning of September still had purple tint issue, although the sensors in their phones could very well be made in July/August. :confused:

Oh! and I don't know about you, but my previous One didn't have purple tint until like three months later, so a little more precaution wouldn't hurt. :)
[One (M7) Q&A, Help & Troubleshooting] MrKudinGTO:
Malaysia? What state do you live in?

Sent via HTC One™ using Tapatalk Pro
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
I took this same photo back when I had crappy camera and it was purple all around corners now I have September sensor and I get this

Truly huge difference.

Phone came back with 9/17 sensor still s-off and still unlocked ? Lol came back on att 4.3 sent in with att 4.1.2 and they updated and kept unlocked and s off crazy ! Photos taken after updating to firmware 3.62 and arhd 31 no way is this software problem all hardware 100% I just had to ***** and send it in 3 times to finally get it right. Send it in if you can
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Is it just me or is it that many times the camera can't focus correctly in low light? In both the pics above, the focus isn't right.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
No problem here
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Hmm noticing more often now a purple field in the middle of pics taken i mid lighting and there's whites or greys in the motive.

Have had my H1 for a month after I got it back from repair for major purple issues. Hope it's not going sour again...

(This is out of a Zoe)
[One (M7) Q&A, Help & Troubleshooting] raghav2511:
It isn't just me, or am I trippin?
[One (M7) Q&A, Help & Troubleshooting] sohojmanush:
I got this ....while the lens is being blocked for that now scratch or smudge on the lens,neither any dead pixels in the display panel :( Its just 1 mnth old.Outdoor due to light itss not visible.Came out of the box...I am kindaa sad .. I am starting to like the phone,but there is dealer or distributor in my country.
[One (M7) Q&A, Help & Troubleshooting] neilmcd:
I sent mine off for a purple camera repair last Wednesday in the UK and just received the "repair complete" notification.

I called them to make sure that the didn't just flash the rom again and they told me that the rear camera, battery cover and one of the speakers were replaced. I'm not sure why the cover and speaker were replaced as I wasn't aware of any issues with them, but maybe they all contributed to the original lens overheating somehow?
[One (M7) Q&A, Help & Troubleshooting] h.han:
Thanks for the update, I am in UK and have the unlocked one bought from phones4u in May. And I am thinking of sending mine for camera repairs as well.

Did they charge you for the repairs at all? And which repair centre did you send yours to? I am worrying after the repaire, they may demage the coating of the phone (black) which is perfect now without gaps, overhangs, etc...

Please keep us updated after you got yours back.
[One (M7) Q&A, Help & Troubleshooting] Yuniechan:
I bought my HTC One on 9th of October 2013.

The problem with purple and blue noise appeared from day one, so I contacted them for a repair.

On 28 of October they collected the phone.

Two weeks later I get the phone back from Dynafix in the Netherlands in worse shape than before:

-> Scratches on the screen, thank goodness I use a screen protector

-> Camera sensor problem is still not fixed, despite the paper note saying it was fixed.

-> Top speaker is dead!!! I can't make any phonecalls without using the bottom speaker which is not suitable outdoors due to privacy reasons.

I am very upset by the "service" of Dynafix.

I am now waiting for a second repair pick up and in fact I'm more into expecting a full replacement of my phone.

I notice how they re-assembled the phone using glue on the edges. This phone is nearly one month old for christ sake!

My old HTC Desire S looks better after 3 years of intensive use.

Since HTC doesn't really feel like publically acknowledging this huge issue with their super mega ultra pixel cam that is supposed to deliver mindblowing performance in low light settings, I made a clip to point out the flaws.

youtu.be/ChUCsYRX5Lw

(can't post a link because this is my first message, so just copy paste this)

For the databank, if someone still keeps track of this stuff: I don't know what the camera sensor version was that came with the phone originally, but the one they supposedly replaced is st vd6869(1.0) cinesensor 2013-05-20
[One (M7) Q&A, Help & Troubleshooting] neilmcd:
There was no charge. UPS came to pick it up and it was sent to a company called Regenersis in Cambridgeshire. According to the girl I spoke to today though, the repair isn't carried out in the UK.

Mine was in mint condition too, so if it comes back scratched, it'll be going back!
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Ok, so I just got my phone back from the Service center. So far, everything looks good. This time they didn't exchange my unit with a new one, but they did a repair job and replaced my camera and the two front speakers.

The sensor is from 14 October 2013.

I will return tonight or tomorrow with a detailed comparison between pictures take with old and new camera. Like I said, first testing looks promising. Maybe it's true and they managed to solve the problem in the newer batches of sensors... apparently, my camera is from Sharp.

Later Edit - A quick camera comparison:

Hit thanks if this helped ;)
[One (M7) Q&A, Help & Troubleshooting] HTC_OneAndOnly:
No need to worry

Well this doesn't helped at all... All you have to do to make your night captures even better is to "play" with the ISO meter.. At auto you'll get the pictures you've posted. ISO means "Image Sensor Of camera" A lower ISO will produce a higher quality image but requires more light to expose a picture.

A higher ISO will produce a lower quality image but requires less light to expose a pictureISO is essentially how sensitive the camera's sensor will be to light. In the 'old days', film had an ISO rating, such as 100, 200, 400, etc, where the higher the number equates to more light sensitivity. Higher ISO films are used for high speed or low light situations.

In digital cameras, changing the ISO setting will allow you to take pictures in lower light situations without using a flash. The trade-off will be that you may notice graininess in pictures taken using a higher ISO setting. This can be mitigated by using photo editing software such as Photoshop or Gimp (open source and free). ISO is a number that represents a tradeoff between performance in low light and quality. If the ISO is set really high (like 3200) you can take handheld pictures at night without a tripod, but they will be noisy. If you have the ISO low (like 50) and you attempt to take a handheld picture in low light, it will simply be very blurry or too dark to see. Professional photographers do 99.99999% of their work at low ISOs, but if you're a tourist at an amusement park it's sometimes worth it to have high ISO because they alternative is not getting the shot at all. ISO is the measurement of how sensitive a digital camera's sensor is to light.

Hope you've figured out how to take nice night photos !! We both have an amazing device !!
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Thanks for the explanation but how is this connecting to the purple noise issue?
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
guys need help !!

i got my camera replaced.. But Images are quite blurry .. they are not at all crisp and sharp.

Uploaded with ImageShack.com

Uploaded with ImageShack.com

Uploaded with ImageShack.com

should i go for another replacement???

Help me
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
Did you tried tap to focus? Sometimes it's improving very much the pictures taken.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
It is not.. it is pretty conclusive that the problem described in the OP is an internal camera failure. Replacement with a newer camera has helped it in every case I've seen on here.. including my own.

Things to keep in mind are all the different camera issues people are having, some of which are not related to others.

-Purple/Pink/Blue tint - Hardware.

-Purple 'Zebra' Stripes - Hardware.

-Ability to focus - Possibly Hardware/Software

-Pink area in center with new camera - Possibly software

-Non-discolored noise in low light - Possible software.

These are my opinions except for the first 2 I listed.

---------- Post added at 09:16 AM ---------- Previous post was at 09:13 AM ----------

What is your camera cinesensor date? Use a File Manager like ES File Explorer, no root required (device/sys/android_camera/sensor <--open as text)
[One (M7) Q&A, Help & Troubleshooting] Foukos:
LOL!

I have a solution for all those facing a problem with the camera (that is including me!)

HTC from now on should call their camera ultrapurple instead of ultrapixel and problem solved.

They will then have to replace all the sensors that do not produce a purple tint and problem solved.

They are actually only a few ones that do not have that infamous purple tint...:victory:
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
st vd6869(1.0) cinesensor 2013-09-14

---------- Post added at 08:25 PM ---------- Previous post was at 08:24 PM ----------

yeah i tap to focus.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
That is weird, my old camera had the focus problem and the purple. New camera dated 2013_09_17 corrected both problems mostly. There is a little blur around the edges with the new camera though.

Might need to send it back with a new concern. They should raise the priority of your repair ticket also.
[One (M7) Q&A, Help & Troubleshooting] khandelwalsiddharth:
So going back to HTC service center is the only option ?? Factory reset can't make things ok ?? Well seeing at your image. The obeject is crisp and sharp . Lucky.
[One (M7) Q&A, Help & Troubleshooting] sohojmanush:
mine is st vd6869(1.0) cinesensor 2013-05-18
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Generally the September or later dates have been the best as replacements.
[One (M7) Q&A, Help & Troubleshooting] sohojmanush:
actually i have this .... no warranty so cant replae :(
[One (M7) Q&A, Help & Troubleshooting] PcFish:
How long is the warranty? I thought it was a year.

They just received my one and said It's out of warranty.

I'm confuzzled. I made sure to S-On and go back to stock. I don't understand.

$200 is the repair price if I want it fixed. =(
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
They need to give you an explanation as to why its out of warranty. Is the IMEI clean?

Go here and put in your serial number or IMEI. --> http://sndeep.info/en

Should look something like this
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Yeah it's clean. Only 6 months old. Irked. I may as well repair it myself. Only thing is I'm not guaranteed when the replacement modules I order were manufactured.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I'd be making some pretty angry phone calls. They need to honor the repair of a known issue.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
How much time it took for the website to show they got the phone after delivery?
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Great news. I sent my device in for repair and just received it back today with the purple issues fixed. Looks like they only changed the camera as it now has a new sensor date:

st vd6869(1.0) cinesensor 2013-10-21

I'm going to take some additional pictures to compare with the bad ones before.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Less than a day
[One (M7) Q&A, Help & Troubleshooting] VictorC:
So, seeing as how I started this thread with some really (really!) awful low-light shots taken with my HTC One, I feel I should come back with some news after my second replacement.

My first unit (the one which took those awful blue photos in the OP) was exchanged with a new unit ( a new phone), but unfortunately, after a few days (maybe a week), the camera started going bad again... In a matter of months I was back in the purple tint club. I waited for the famous 4.3 update to see if it really changes anything. My conclusions after that, you can see in the photo comparison I posted here.

So, I took back my unit into service (Regenersis), they shipped it to Poland where they have their laboratories and in just a week they sent it back with a new camera module instaled (from SHARP, sensor date 14 october 2013) and now it really seems they have finally found a way/ a sensor/ a manufacturer to make the damned camera perform in low light like it supposed to...

Actually, I was really (extremely in some cases) impressed with the low light performance... Especially when I put the photos against the ones that I took before.

So... Down below you will find a photo comparison between my new HTC One camera and the old faulty camera on the same HTC One just after the 4.3 update.

As a note, the images were taken under very similar circumstances and lighting conditions:

In this photo, in the picture take with the old camera, there was more light because of a light turned on just above and on one of the first floor window in the building bhind me:

Here is the details of the new camera they put on my phone:

>>>Hit the thanks button if you thing this post helped at all ;)
[One (M7) Q&A, Help & Troubleshooting] ERamseth:
Hey so this is really good news and makes me hopeful. I just got my third HTC One and it still has the problem.

Did you go through HTC for repair or your carrier?

EDIT: Double posted
[One (M7) Q&A, Help & Troubleshooting] VictorC:
I went straight to the designated service company for HTC in my country (Regenersis in this case). They said they sent it to their laboratory in Poland where they made the camera module exchange (as a bonus, the phone came back with no scratches and looking even better - no more gaps :) )
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
That's looking good [MENTION=5235636]VictorCozmei[/MENTION]

I'm in an odd situation I think. My camera sensor is from 8-15. Replaced it two times.

It all seems good now, little disappointed with the focus sometimes (not accurate). And when the phone gets a little warmer than normal, it shows blue corners, also when it's laying flat on the surface.

But the thing is. I'm not seeing this in the pictures, well rarely. So what do you guys suggest?

Bring the phone in for repair (= missing it for another week, completely reset again, And i really cant miss my phone for a week now).

Just keep it and be happy how it is right now (not that bad).

What concerns me is: What if my warranty is over, and the blue/purple starts increasing a lot?

The warranty is 2 years i thought? or is it only 1?

Thanks a lot guys. Also check out my pictures for reference: http://xdaforums.com/showthread.php?p=47397885#post47397885
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Thanks for the update. Have you checked the camera sensor info via file manager? Does it say sharp instead of ST?

---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------

Thanks man, I will wait for tomorrow and see.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Well.... It seems like what happened to me with the exchange unit I got back in the summer. At first everything was looking just fine, but in time, some signs like blue corners and blue noise creeping in from the edges starting showing up... After that, it didn't take that much time for the camera to start taking full "purple" pictures in low light... Blue corners, blue noise around the edges, purple while laying face down -> These were signs that my camera was going bad...

I don't want to be negative and, trust me, I really hope it's not the case for you... :(

Well, in the EU at least, the warranty for the phone is 2 years
[One (M7) Q&A, Help & Troubleshooting] VictorC:
It says "st vd6869 (1.0) cinesensor 2013-10-14", but the guy from service said that they've changed the camera module to ones from Sharp as there were a lot of complaints regarding this problem... Take this info as it is (coming from a service rep). If you do have more information regarding the camera module maker and sensor and etc etc, please share and post it here...

Even if the info has been posted in this thread before, please keep in mind we are talking about nearly 350 pages of posts only here, on this thread... :rolleyes: In this way, maybe we can be more helpful to those who search the thread or arrive on this thread as we speak...
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
I've been there before, Mine was repaired twice, and it went just like that. But with this sensor it sits very long in this situation now. Really minimal tinting. On my first sensor I saw it intermediately after 3 days. I guess time will tell.

And at least i'm from Europe ( netherlands ). So happy to have those 2 years. Also the service here sucks. An external company handling all the repairs, and doing it pretty badly. (not fixing the phones, damaging etc.) So thats another factor that's keeping me away from sending it in.
[One (M7) Q&A, Help & Troubleshooting] llliuyu:
My One was delivered last Saturday. But the website still shows 'request initiated', not 'device sent' yet.
[One (M7) Q&A, Help & Troubleshooting] ERamseth:
So, who paid? You or HTC? How did you find out who the designated service company is?
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Well, my phone is in warranty, so I didn't have to pay for anything... I knew in the past who the designated service company for HTC in Romania was, but when I called them they told me they are not working with HTC anymore and they told me which new company is providing the service. A quick call to confirm and I took the phone to them...

They've managed to solve my problem in just 7 days even if this required them to send the phone to Poland for repairs.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Wanted to give you an update that my phone was repaired successfully. No more purple.

---------- Post added at 08:12 PM ---------- Previous post was at 07:53 PM ----------

Comparison between the old and new camera sensors.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
What a difference! I have the same purpule and I sent my device to be fixed. I hope they fix it right, once.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Awesome, what a noticeable difference! Looks like I'm going to send it into Markham.

Did you check your sensor date?

Oh, and how long did it take? I assume about 2 weeks, but want to make sure before I send it in. I can't remember if the service is trackable or not.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Took exactly 2 weeks to receive the phone back.

The new sensor is: st vd6869(1.0) cinesensor 2013-10-21
[One (M7) Q&A, Help & Troubleshooting] dassub:
This is great news. Looks like I'm going to send it into Markham, and use my Xperia Play for a few weeks. The phone is slow, but with root and bloat removed, it's the most entertaining phone I've ever owned.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
In my case I used my Nexus 4 which then caused me to order the Nexus 5. I've been using the Nexus 5 for a week but my wife's LG G2 is tempting me to give that phone a try too :)