yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] hoyoyo80:
Hi all...my htc one having the same problem. But i have unlock it and install custom rom on it. Should it revert it back to stock before sending for repair?Thanks
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
Better safe than sorry. Go back to stock.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, this test only might show you part of the problem. My last exchanged HTC ONE had camera module produced in April 2013, and believe me I could heat up the phone up to 50 degrees Celsius and with ISO set to1600 I could put ONE on the table and even within 10-15 minutes screen stayed pitch black. However, when I start record in Full HD HDR mode all corners around centers in dark area or low light situation become purplish or blueish, and heat doesn't effected in this case at all.

---------- Post added at 09:17 AM ---------- Previous post was at 09:07 AM ----------

Don't agree with you. Friend of mine has HTC ONE with replaced module made in October 2013. Module was replaced in mid October. He is heavy low light user. Believe me no purple tint. HTC resolved issue, but how Service Center followed the instruction fixing faulty units it's not clear and it remains to be seen.
[One (M7) Q&A, Help & Troubleshooting] FEAROo:
Finally I Got Rid Of My Htc One , I Dont Want To See This Phone Again - HTC _l_ -

Waiting For My Iphone 5s :)
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
And What Was The Value Add In Your Post To This Thread? Getting to 10 faster?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yeah go back to your static phone aka i5s,good luck if you can just change the clock widget :silly:

As for me I will have to tolerate an S4 till the M8 is out (March)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I've already tried telling him that.
[One (M7) Q&A, Help & Troubleshooting] ddearce:
I agree with you, when they "replace" the sensor, or wathever they do, the phone works ok!.

The problem is, there are a lot of reports of people who changed the sensor, who got the problem again in a few months, some got the problem show up in 1 month, others in 5 months, it depends of the weather, the phone itself, the firmware, if they use a cover, how much heat its generated, etc.

Just go over the forum and look the people who report the problem rise again, they all are in a hot season... in spain people got no issues at all until summer, same in my country... coincidence?

I repeat again, even the new phones, manufactured in late october early november are having this issue, and HTC know this "faulty sensor thing" since JUNE, if the problem is the camera module only, they should have changed it already, but no, for some reason, even phones from november are having this.

Maybe its too expensive to totally fix it, and HTC is just send the phones out anyways, and change only to the people who complains, who are few.

It's not a "faulty" sensor, the sensor is FINE, the problem is the heat generated around the sensor... changin the camera module will not fix that.

Look at this vid:

http://www.youtube.com/watch?v=KZqZv6MlU8g

If the problem was the sensor, cooling it off will not make any difference, if the sensor is f**ked is fu**ed and period.

Of course it's only part of the problem, as I explained in this thread the blue/purple corners (called amp noise) happens for two factors.

1. Heat

2. Electric interference

Mine also has that problem, it takes photos allright in light, also in dim light for a brief period of time, but after a seconds, noise builds up around the corners.
[One (M7) Q&A, Help & Troubleshooting] hello00:
i got it fixed! really easy

by grabbing another phone
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
The delivery guy has found a black September unit,dunno what to do,shall I try it or it's very probable it's affected too?

I wanted a November unit but no chance
[One (M7) Q&A, Help & Troubleshooting] afhum:
But I think they can only fix it if they actually seal the sensor away from heat. A proper seal. Probably that would be a long-term fix. But it's difficult in my case. I'm 16 hours by plane away from place of purchase. Bummer.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Receive my htc finally *yesterday they came and I was sleep :( ) I am downloading app and will check the sensor version, but it seem that they change because the sensor now is not centered. Its that ok right?

EDIT:

Mi old sensor was st vd6869(1.0) cinesensor 2013-05-07, and the new one is st vd6869(1.0) cinesensor 2013-10-22.

The only "issue" is the sensor not centered. but i dont think that a problem, or at least I hope. I must check a lot because I leave USA for christmas. (If someone know an app to check all the hardware tell me please :), just to be sure).

The screen flash two times the first time that I turn, but then not again. And have heat marks, that easyly remove with the finger :P so my phone is perfect, If there is a scratch, must be a little one because I dont see anything.

Y send my phone in wednesday about 4 pm. And they try to deliver yesterday, so, the are really fast in Houston.
[One (M7) Q&A, Help & Troubleshooting] dassub:
Mine isn't centered and seems good now. The new sensors are probably a bit different so end up off-center. I wouldn't worry about it.

---------- Post added at 10:19 AM ---------- Previous post was at 10:17 AM ----------

I don't agree with the climate being the culprit. My camera was fine all summer (May to August), then when it started getting cold here, the sensor started degrading until it never worked properly in low-light situations. Now that I have a new sensor, I'll be interested to see if it's permanently fixed, or if it'll slowly degrade over the next few months again.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
After reading some of these nightmare posts about phone damage after repair I was a bit worried I'd have to send it back in again. My phone came back in better condition as they fixed the gap issues I had. Also, no screen damage, scratches or smudges. And I'm pretty sure they used the same rear cover because I had left the original Verizon IMEI sticker on there and it was still affixed, though a little dark as a result of the heat they use to separate the phone.

Like I said before, someone in Houston,TX is using that special HTC One disassemble tool correctly. :good:
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
Sometime I really think is because of vibration issue cause camera faulty ok here the example

Mine HTC one when in camera mode if message come in it will vibrate and cause the whole camera shaking and blur I don't know anyone out there notice this issue. My sister HTC one when in camera mode if message came in vibrate but the camera stay still no shake no blur. Mine have pink issue my sis no pink issue both buy at the same date and and same sensor everything same. Anyone maybe have a answer or ssolution thanks
[One (M7) Q&A, Help & Troubleshooting] Byrana:
Just to add some more. I recieved my One from repairs today. Can I check the sensor without root access? They changed the back cover and it felt like I have a new phone. Only thing remaining is the purple/blue and yellow tint, they were not able to fix it at Arvato GmbH.

Will send it back in.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
No root required.. just need a file explorer. Navigate: Device>sys>Android_camera>sensor (open as text)
[One (M7) Q&A, Help & Troubleshooting] afhum:
Since a hardware fix is difficult in my case, the only software fix that works in getting rid of the purple tint in image is..

Use VSCO Cam to open image (i.e. share image to VSCO Cam), edit picture, pick Shadow Tints, and pick green. It kinda create some sort of a green tint onto the image, balancing the red and green. You can also adjust the intensity of the green with the bar thingy by dragging it to the left or right (you'll figure it out once you explore the app). Works like a charm.
[One (M7) Q&A, Help & Troubleshooting] Byrana:
Thanks, they have not changed the sensor.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Jerks.. they must be real lazy over there.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, same lazy people in Lithuania. Mine for the first time was sent to Lithuania, yes they changed camera module, but misplaced it and in addition didn't change one of the front speaker. So I've brought it back to a seller and seller sent it over to Poland. Took 3 days them in Poland to fix it. Gonna get back one tomorrow.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
O well, is paranoia o is normal that when I take a video and receive a message, make a wave effect in the screen? thats weird. And in facebook messenger when I receive a meesage, sometimes sound like a echo. Maybe I am little paraonic xd dont know
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
Hi

Had mine repaired and got:

st vd6869(1.0) cinesensor 2013-10-21

I realy hope that it will work now and not degrade to where it was before.

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
I really want the nigh to start trying my new camera :)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Just sit in the closet with a candle. ;)
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Hahaha that would be wierd I think :P, is almost night and the pictures seems good, I like it.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
Someone hit the nail on the head. I think some of the problem is due to the vibration of the phone. Let me explain. Open the camera app and get someone to text you and watch what happens. I imagine over time the vibration will cause damage to the camera and probably other factors too !
[One (M7) Q&A, Help & Troubleshooting] Ph33zy:
HTC got my phone yesterday and is already sending it back out to me tomorrow morning. Question for people who submitted their phones to Houston: Does HTC use next day delivery when they send the phone back? I've been using my mom's old iPhone 4S and I'm going crazy without my phone!
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Took about 2 days to get mine back in NC.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
I was in TX and my phone came next day after they shipping, but at 8 am and I was still sleeping :P so I received today hehe
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
Bought my one from a different country and doesn't have local warranty. If send my phone for repair for example in texas, will they honor it? does international warranty apply?
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
When I was in my country, they tell me that I can send it, but, they will only ship to USA, or at least I understand that, call them or chat with them, they can answer that.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Where are those nighttime sample pictures?
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
hahaha ok, I will upload some pictures now, but, I dont have any for compare. Give me a moment

Ok, have one with the purple problem before. And 4 with the problem corrected. There are some christmas lights, but, you can see the blacks are blacks. And the phone I have been using a lot.
[One (M7) Q&A, Help & Troubleshooting] stirbot:
Shipping my phone in soon. Should I bother reverting to s-off S-ON?
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
I would bother if I were you.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
So, is everyone basically sayin' that there is absolutely no software fix to atleast lessen this tint or to make it a part of the pic like the who pic has tint , and not some tint lines....now this tint problem even occurs in good light...front camera is totally f'ed up.... So are we(who cannot send their phpne in for repairs...)... :( HTC disappointed me...never going with it again..
[One (M7) Q&A, Help & Troubleshooting] ddearce:
In a chinese forum some HTC Dev said that HTC is changing the camera module completly, and also some mainboard components to improve the refrigeration of the device, in order to properly fix this heating mess.

The old camera modules look like this:

http://attach.mobile01.com/attach/201311/mobile01-ea7fc9f7959411202a217c08f838f68d.jpg

http://attach.mobile01.com/attach/201311/mobile01-894c24946716bb3c0f1e86130205d64e.jpg

And the new ones are like this:

http://attach.mobile01.com/attach/201311/mobile01-17eaf69bfc09ced8c60f71380c6c66fb.jpg

http://attach.mobile01.com/attach/201311/mobile01-e3c3bf3d8cd4f95b50d5420f1f1326d5.jpg

As you can see, they are replacing the cooper tape as coolant, and instead they are using a gold block in the sensor.

This info was shared on 11/21/2013, so, phones manufactured in december are most likely to have this modules (january/february to be safe, 'cause if they have more of the old camera sensors they will not throw them away, they will continue to produce phones with that camera until they run out of them).

PD: They also are replacing the infamous camera glass.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
I've used both Aviary and snapseed to effectively reduce slight bits of tint, mostly just using their defaults settings. Again, only for photos with a slight bit. Try them out.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, guys my short story:

So I bought HTC ONE in October 2013. Later 3 units were replaced because of bad camera sensor. Afterwards decided to give a chance for replacing camera sensor. First time replaced with SHARP, sensor date: 2013-10-21, and guess what? still purple in Full HD HDR mode in low light. Sent it back to repair center in Poland and got replaced another sensor from SHARP, sensor date 2013-09-25. Guess what? still purple in Full HD HDR mode in low light.

Samples will be uploaded later.

Conclusion: seems problem is not related sensor itself. In my case still same level of purple and some background statics in Full HD HDR mode in low light. There must be something else that makes sensor to perform purplish.

Gonna send again back to Service to Poland.
[One (M7) Q&A, Help & Troubleshooting] ddearce:
As I said before, there are multiple problems with the device.

The problem are not the sensors, the sensors are not faulty, the problem is the shielding and heating of the device itself, that's why HTC is changing the camera module AND some components of the motherboard.

The reports of people who got the problem coming back again even with new sensors are emerging, and more are to come im sure.

And im wondering, if the people who dont complain are in the same situation as me:

Open the camera, even in low light, it works fine, after 40, 50 or even 5 minutes (varys, place, weather, etc) blue corners appears.

Maybe for a lot of people thats ok and normal, or maybe they dont even notice the problem, 'cause they open the camera, snap the photo, and done! maybe they never sees the tint.

If there's light my camera works just fine for unlimited amount of time, only in very dim light situations and after several minutes the problem shows up... and im afraid that HTC and the users think that "thats normal".
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Loop

The problem is, mine never had issue with temperature and opened shutter even 10-20 minutes. I've never seen purple on pictures. Only in Full HD HDR mode in low light. I have stress tested mine sensor very often. Heated up phone up to 50 degrees by benchmarking and straightforward open camera in HDR mode and put it on a table for 20 minutes. Sensor became warm, but no purple or tint at all. That's case.
[One (M7) Q&A, Help & Troubleshooting] Iz3man:
This supports what I was told by an HTC rep. I'll let you know early next week. mine had this retrofit done to it and is on it's way back today.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Why cant I see those pics from the links he has there?!
[One (M7) Q&A, Help & Troubleshooting] h.han:
I cannot see those above pics so I went to the Chinese site to find the source, conveniently I do speak Chinese, so see the pics showing what old and new sensor look like respectively, red background is OLD sensor, green is NEW one.

Old:

View attachment 2437747

View attachment 2437748

New:

View attachment 2437749

View attachment 2437750

Those pics were talked about in the Chinese forum but were believed to be originally created as product sales pics used on the Chinese auction side similar to eBay, hence those water marks.

Knowing how they look like isn't too interesting if you cannot tell which one is in your One. Actually you can.

See the front of the old sensor, the centre piece has four "legs" (top, bottom, left and right, like a cross) bridging the gap, while the new sensor does not have those: just a round gap.

So if you point a flash light to you One's camera with a tilted angle, you WILL see if there are the the legs across the gap or not.

People on the Chinese forum said they have proved this works and if you don't see those legs, you have the new sensor.

I would like to see if this can be proven right here, and can people report back?

My One had sensor replaced 2 weeks ago, st vd6869(1.0) cinesensor 2013-10-20.

no legs and seem to have the new batch of sensor, repaired in UK, sent out from London.

So far pics are perfect.
[One (M7) Q&A, Help & Troubleshooting] ddearce:
Thank you so much for uploading the pics and translate the content! this will be very useful to the people who got their sensor changed.
[One (M7) Q&A, Help & Troubleshooting] h.han:
Don't know why my pics uploaded from phone did not appear on the post, here is the dropbox link to those pics.

https://www.dropbox.com/sh/on4v9gz0u65n5l3/usdTJzk1xz
[One (M7) Q&A, Help & Troubleshooting] ddearce:
In a chinese forum some HTC Dev said that HTC is changing the camera module completly, and also some mainboard components to improve the refrigeration of the device, in order to properly fix this heating mess.

The old camera modules look like this:

http://imageshack.us/photo/my-images/822/k2j0.jpg

http://imageshack.us/photo/my-images/132/iv1i.jpg

And the new ones are like this:

http://imageshack.us/photo/my-images/196/1h01.jpg

http://imageshack.us/photo/my-images/844/jla7.jpg

As you can see, they are replacing the cooper tape as coolant, and instead they are using a gold block in the sensor.

This info was shared on 11/21/2013, so, phones manufactured in december are most likely to have this modules (january/february to be safe, 'cause if they have more of the old camera sensors they will not throw them away, they will continue to produce phones with that camera until they run out of them).

PD: They also are replacing the infamous camera glass.

PD2:

Forum fellow h.han has just translated the post in the chinese forum for us, and there's a way to find out if you have the new sensor or not:

PD: I can confirm this, I have the camera problem, just checked and my sensor has this legs.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
That's strange. They replaced mine with new one as well 2013-10-21 but still purple in Full HD HDR.
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
Can someone post a picture of those legs after a repair using a flashlight?

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] alangrig:
So I've uploaded 2 files. Video Full HD HDR test just straight away after replacement in Poland:

Sharp sensor produced in 2013-10-21

https://docs.google.com/file/d/0B0ShSS7ttaI8Rkt4TXBxUXFJV1k/edit?usp=docslist_api

Sharp sensor produced in 2013-09-25

https://docs.google.com/file/d/0B0ShSS7ttaI8T09yTTc4S0VIZW8/edit?usp=docslist_api

As I sad before first time they put Sharp 2013-10-22 and after 2013-09-25. Despite it still purple in Full HD HDR mode.

So gonna send it for replacement once again for the 3d time already. That's ridiculous.

---------- Post added at 03:16 PM ---------- Previous post was at 03:12 PM ----------

Please guys check Full HD HDR mode, who has replaced sensors, so I could download ones and give them for checklist.

If someone has list of replaced parts please upload here. Seems like I have to point them what should be replaced.
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
Hi as I said before I got a newer sensor version :

st vd6869(1.0) cinesensor 2013-10-21

Here's some result:

Can't share a video I was taken just now.

Try this : https://www.dropbox.com/sc/badd120djja0b69/wd0ovnSZ4y

Tell me what you think. I think it's to blue...

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Downloading.

---------- Post added at 04:51 PM ---------- Previous post was at 04:34 PM ----------

Looks good.

Mine looks very strange. Light only comes via center. Edges are dark.Can it be infamous camera glass defective?

Sample here (full hd ,non-hdr)

https://drive.google.com/file/d/0B0ShSS7ttaI8THVkWHI0NC1ZUk0/edit?usp=sharing
[One (M7) Q&A, Help & Troubleshooting] D3uB:
Just got my phone back from repair. They got it last Wednesday before thanksgiving and sent it out this past Tuesday by FedEx. Probably because of the winter storm it took three days to get from Texas to Colorado.

They did a perfect job: no scratches, screen issues, or gaps. Actually, the minor gaps that were there before are gone. The camera glass is flush with the back and the camera is centered.

Sensor now reads:

st vd6869(1.0) cinesensor 2013-11-06

I added three pics from the fixed camera to my collection of purple pics (see the last ones added). As before, I'm not entitled to post images or links, so you'll have to piece together the url from above.

The purple issue is gone, but the pink spot problem is now pretty apparent. The last pic of my white wall is in fairly good light.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Congrats!

How about video FULL HD HDR mode in low light (dark area, especially transition from light to dark area?)

Any download option will appreciate.
[One (M7) Q&A, Help & Troubleshooting] xda_681231085:
Just wanted to add some examples of my own. These photos were taken after all three cameras were on for about three minutes. All three units are pointed at the same location, obviously. On the left is a Google Play Edition with a sensor manufacture date of 2013-06-17, on the right is its GPE replacement I received in the mail yesterday (sensor date of 2013-06-19). In the middle is a Blue AT&T HTC One I purchased a week ago from Best Buy, with a sensor date of 2013-09-20. After verifying that the camera was not faulty on the blue one, I put the 4.4 GPE ROM on it, because AT&T crapware and Sense both suck.

Both the left and right GPEs are able to start off looking decent but degrade within 10 to 30 seconds. I apologize for the blurriness of the photos, taken with a Galaxy Nexus.

On the phone with Google to get a second replacement unit, the support tech was knowledgable that there exist units manufactured before September that are not faulty -- he mentioned this fact because I requested that the next replacement sent to me be manufactured after that time in hopes of receiving a unit that is decent.

I cannot post links, so convert to http yourself. Sigh.

h__p://i.imgur.com/0oZEB5Z.jpg

h__p://i.imgur.com/Ho73mA5.jpg
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Could you please specify what is Blue HTC ONE 5 first serial number digits?
[One (M7) Q&A, Help & Troubleshooting] xda_681231085:
Certainly!

HT3A8

I hope that is what you wanted.
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Here in nordics there is a lot of white / grey /darkness right now (some call it winter...)

This is factors that makes the purple spot or area showing up more often in my H1 pics. Like this one. Or am I to picky and this is normal?

Had my H1 away for service due to serious purple tint problems 2 months ago. It came back working ok but the sensor was not replaced. Hope it's not going bad again...
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Do you have a list of performed works and replaced details?
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
No. Spec sheet just says "mechanical repair".
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Gonna ask them to replace everything regarding camera: sensor , refrigerating parts on logic board, shielding and infamous camera glass.
[One (M7) Q&A, Help & Troubleshooting] Parv101:
My htc one has a purple tint even in lit conditions....