yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Hahaha! To be honest, I might just actually do that since I really love this phone. But first I want a guarantee that it will be fixed for good, meaning I can use the camera as much as I want, take hour-long full hd videos without the camera crapping out.

My HTC Sensation could simultaneously connect to mobile data and run a portable WiFi hotspot, while playing music, and take literally hundreds of pictures for hours, all while charging (school work) It gets really hot, I mean really hot, but it never gave up on me. I think my One can't do that.

Regarding the video, try to get a hold of that guy. You might just solve something that HTC has a hard time with.
[One (M7) Q&A, Help & Troubleshooting] koax88:
im sorry, i dont know whether he is xda member or not..i just found out about that video while searching details about htc one camera module..no details or spec about the module..according to this site http://www.anandtech.com/show/6747/htc-one-review/5

The HTC One sensor is 16:9 aspect ratio natively, not the usual 4:3 we’re used to seeing for sensors, with a resolution of 2688 x 1520, for 4.08 MP. I did a lot of digging around on the device and found that the rear facing CMOS is made by ST Microelectronics, it’s the VD6869. This is the 1/3.0” format sensor with BSI and 2.0 µm x 2.0 µm pixels. I asked ST for more information about VD6869 and couldn’t get any information about the sensor, which tells me this is very likely a part made specifically for HTC’s One. Chipworks tore down a One and confirmed the presence of an ST CMOS, which confirms what I've seen inside in software.
[One (M7) Q&A, Help & Troubleshooting] orb3000:
No selling in XDA

No selling is permitted in XDA forums, you can use our partner Swappa for that.

Consider this as a warning, repeated posts like this will lead to infraction or ban.

Thanks for your cooperation
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Yeah I know about that what I wanted to know from him is what part of the camera gets heated up? Is it the camera module indeed or was it HTC's imagesense chipset(Yushan II)? I can't just underclock both as I'm pretty sure I would face a dead end if ever haha!
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Yea I got a refurb sent to me and I left camera on for 10 min was perfect

Took one hdr photo and it instantly had red tint . I get my repaired camera tom ans I'm leaving hdr alone and babying it till we learn more
[One (M7) Q&A, Help & Troubleshooting] godutch:
Sh34, where do I find my module?

Regarding the video wether or not the sensor behaves differently under different circumstances it's still not a hardware problem but a case of finding the proper white balance.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Start from 4.2 update HTC include new driver for another sensor ov4688 from Omivision. I think HTC knew the problem and use another sensor to prevent problem in new phone. I will send my phone to Singapore next week for repair and demand to replace camera module with ov4688 instead of STMicroelectronics vd6869.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
ES file explorer - sys>android_camera>sensor (open as text)
[One (M7) Q&A, Help & Troubleshooting] godutch:
st vd6869(1.0) cinesensor 2013-04-11
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Guys,

BTW is purple/tint issue appears on Vanilla Android 4.3 or Google Edition one unit?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Heat is an issue as confirmed before, to feel it. Operate the camera for two minutes and touch the lens, you will notice it gets hotter than the aluminum.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Hmm interesting. Mine is newer than yours and you don't have the problem.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well,

I shoot video: https://db.tt/COGbeAV3
[One (M7) Q&A, Help & Troubleshooting] super34:
http://xdaforums.com/showpost.php?p=46222321&postcount=2546
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
So, I got my device back from repair.

Here's something I want to say/show to all of you:

Replaced camera sensor: st vb6869(1.0) cinesensor 2013-09-03

I assume they had to replace other parts due taking this device a part.

I don't have much time at the moment to search details about every part but I will do later.

I'm especially curious about the copper foil. For me it seems that it's add-on for the camera not included in it.

It seems more like a fix.

This is something I found about the copper foil. It sure is separate part.

They are not the same serial/id as replacement part but idea is the same.

Source: http://www.zauba.com/import-COPPER+FOIL+PARTS-hs-code.html

Conclusion: If they are smart enough at your local repair service, they should install decent camera with additional copper foil to your device. Deliver it to the repair service, no software update can fix it.
[One (M7) Q&A, Help & Troubleshooting] frb_123:
Yes, I've tried both Cyanogenmod 10.2 (4.3) and GPE 4.3. If HTC is indeed going to fix the error with the 4.3 update, I hope it will be a firmware update and not just a fix in the Sense camera software. Otherwise the camera will still be useless on custom roms.
[One (M7) Q&A, Help & Troubleshooting] buoo:
Anyone with bad camera made after september?

Is there a way to get the production date from the box of the smartphone?
[One (M7) Q&A, Help & Troubleshooting] the_eclectic1:
The serial number will tell you the production date and place of manufacture of the phone.
[One (M7) Q&A, Help & Troubleshooting] buoo:
Could you make an example with your own?

Show the serial number and how to get the date from it, please :)
[One (M7) Q&A, Help & Troubleshooting] the_eclectic1:
Go here for your phone info, just enter your serial or IMEI. http://sndeep.info/en
[One (M7) Q&A, Help & Troubleshooting] Neo_Sk8eR:
Think I'm going to do that

First image went purple for some reason, the shot after that is maybe a few seconds later and its fine, then the white wall shows a red circle but the pitch black room is just that, pitch black
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Flashed latest FW 3.22.154,still extreme purple with ViperX rom (2.24)

I will try IC 3.22 rom when I come back home.

If it doesn't work I will seriously begin to search for buyers for my One.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Why is copper rims added to your PC and connected to processor mechanism? Why would they install it? Because it helps to deliver heat away from processor. Same goes for camera, mby I am wrong but your opinion is wrong anyway.

Check this video:http://www.youtube.com/watch?v=KZqZv6MlU8g

Additional copper will work as thumb in this case.
[One (M7) Q&A, Help & Troubleshooting] nutcrackerr:
It's not additional copper, its replacement part, which means they take old one and place the new, but by no means its their solution of fixing it (or atleast trying to help it). It's a standard procedure.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Moved to 4.3 this morning and it has improved. The red doesn't appear as quick or prominent.

I'll update to latest firmware tonight to see if that further improves the issue.
[One (M7) Q&A, Help & Troubleshooting] farang4u:
Are you sure it's not an added copper part to be used as a heat sink for the camera components?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Please update us if there's a difference. Some sample shots would be great :)
[One (M7) Q&A, Help & Troubleshooting] nutcrackerr:
When you put a copperfoil on processor, you put it there to connect better with cooling device, be it: fan or copper/silvertubes.

Imo, same thing comes to camera. Putting the copperfoil without connecting it to cooling device will do nothing and may even make it worse as the camera will absorb even more heat.

Services do those little swaps to raise their service quality.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Flashed latest FW and latest IC 3.22

It's even worse than before!

Purple is everywhere not only on black colors,reverted back to viperx :eek:
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hello guys I'm on viperone latest Rom ,I was not having this purple issue earlier ,noticed it few days back. as mention in previous pages tried to change iso & other settings, since than purple tint increasing day by day ,though it was nil or very little earlier .now I'm getting it even in good light,!! All the black objects looks purple!! Despite changing roms between viper,insertcon.Google editions ,,sense edition as well!!

What I feel is ,is there any memory(settings) preserved in storage ,which is causing this increasing effect? Even after clearing data & doing full wipe? May be noobs thinking !!!I tried viper initial release ,in which the problem was not there but in that also now it appeared.also flashed. Latest 4.3 Rom & fw.went back to earlier fw still the same effect

.
[One (M7) Q&A, Help & Troubleshooting] Neo_Sk8eR:
Why do I have no date on my sensor?

st vd6869(1.0) cinesensor 0000-00-00
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Message from Doctor Who aka time lord:
[One (M7) Q&A, Help & Troubleshooting] Neo_Sk8eR:
Thats whats in the text file, comes up all 0s
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well, that's a first
[One (M7) Q&A, Help & Troubleshooting] vizzy:
You must have the 'infinity' camera
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Android 4.3 OTA for AT&T devices is out today. But I cant decide whether to update or not. I'm scared my camera might break :/ the OTA also updates firmware right?
[One (M7) Q&A, Help & Troubleshooting] mrrick:
So I have the purple haze issue and a couple dead pixels on my screen. I Just called att service center today. Took all of 10mins and I now have a brand new HTC one on the way and should be here by Friday. (side note: I bought my htc one through craigslist so didn't have a receipt or Insurance, but they didn't even ask about ANY of that. Which really truly surprised the hell outta me.)

I made sure that the rep understood the camera issue I was having, which she was fully aware of as an issue with our phones she told me. She guaranteed me that I would be receiving a NEW unit, not a like new or refurbished. She made notations in the work order to make sure the camera was actually tested and verified to be in full working order before it was shipped out.

So, I have my fingers crossed and hoping for the best. I will post the results here when I receive the unit in a few days.

**I wanted to post this just to let people know that the process was very simple to do and they did not care or ask that I didn't have a receipt or insurance and that I bought it through a third party, Just in case someone might have reservations due to this reason.

This is the number I called btw: 1–800–801–1101

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Sorry to bother you again, but I'm trying to get as much info as I can before I decide to update to 4.3. How long have you been using your phone? Do you use the camera very often? Have you tried taking a video for a few minutes without the camera problem showing up?
[One (M7) Q&A, Help & Troubleshooting] thrilla 4:
Last thursday I went to the Sprint store to get my HTC One checked out and they couldn't figure out the problem with the purple noise so they said they would contact me in 5 days about my replacement phone. I got a text from my Sprint store saying the replacement has arrived so I went there to go get it. He pulled out the replacement phone and I asked him if the phone was new or refurbished, he said it was refurbished. So right off the bat I was already worried. Here was MY mistake, I left the store immediately after I got the phone when I SHOULD have stayed to test out the camera.

I got home, updated to 4.3, tested it out and what do you know, purple pictures! Yaaay! My last HTC One was manufactured in May. Does anyone still have that link to see when the phone was manufactured because I forgot to bookmark it. I might head back to the Sprint store. I'm seriously losing all hope.
[One (M7) Q&A, Help & Troubleshooting] Huey85:
Yeah I rarely play games on my phone. Generally I will watch video a fair bit and use the GPS on it but I don't know if this generates the kind of heat that games do.
[One (M7) Q&A, Help & Troubleshooting] qazsxdcfv:
i'm going to HTC technician and he says i must update my htc one to android 4.3 , and all people in here says i must go to htc technician to replace my camera module ? wow ,,.. its very complicated :(
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Trying getting your phone lost when you sent it in. Mine went threw repair and never got shiped back was suppose to be here today HTC assured me they would handle the problem and not worry about it. Yeah I'm sure ill be calling to get on someone ass I don't want a new one I can't s off I want mine that's s off

We will see what happens ill post results
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
i don't think heat is the cause of the purple tint. I've tested a lot of brand new HTC One straight out of the box and as cold as it can possible be and turned On for the very first time and the moment I turn on the camera the purple tint is there right away. I'm no expert on this but IMO it is a combination of a camera module problem and a software calibration issue that is why the severity of the tint varies some has the purple tint in the whole screen and some has those tiger purple prints. Or perhaps the sensors are just too sensitive on some phones and some are not. Calibration problem i think. BTW i used to have the problem myself in my first unit but I went to the store and asked for a replacement. Opened up 8 brand new sealed units just to find this 1 phone that has no camera issue and now a month later everything seems to be ok. good luck guys.
[One (M7) Q&A, Help & Troubleshooting] vxtip:
I decided to update to 4.3 today cause I figured..what the heck, maybe it would fix my crappy dropped data issues. I tested the camera with several pictures in a couple different rooms just now and the purple is definitely still coming up. The camera is also doing weird things with the lighting, some images are light, others the image goes darker right when I take the pic, then goes back to light. It didn't happen every time, not sure if this happened before. It doesn't seem like the update improved the camera at all. Weeeeeeee!
[One (M7) Q&A, Help & Troubleshooting] altimax98:
I'm on my 4th replacement (refurbs)... Camera is perfect finally..... F'king usb port is screwed up and the cord has to be positioned special to work....
[One (M7) Q&A, Help & Troubleshooting] Neo_Sk8eR:
the what? :p
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Wow, you are lucky enough! Have you perform stress test? For example turn on your camera for 10 mins .. Or playing game that can make your phone hot > 10 mins?

---------- Post added at 09:19 AM ---------- Previous post was at 09:12 AM ----------

Can you turn on your camera up to 10 mins and no purple tint? Then only we say it is perfect.

---------- Post added at 09:21 AM ---------- Previous post was at 09:19 AM ----------

Is the camera perfect now? Running > 10 mins ... if no purple tint, means good

---------- Post added at 09:22 AM ---------- Previous post was at 09:21 AM ----------

85% percent of HTC One user has camera problem. No wonder HTC loss money.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Such kind of test supposed to be performed, 'cause i should not be bothered with allowed time to focus and shoot in night. Today, gonna get answer from service center about my HTC ONE.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
It's 100% heat related.

Put your One in the freezer for 5 mins then take a photo in total darkness in the first minute: black is black

Because it's heat related it means it's a hardware fault.

HDR in low light can trigger the first purple tint because it's the mode that use more heat (processing side effect).

Fixable?

-Software fix could do something by lowering voltage of the lens and all nearly components,the 4.3 update fixed perhaps 10% of cameras but for the others the result was much worse.

-Hardware fix: try the newest possible date of lens as it looks HTC finally cured this fault on the upcoming One Max (or they wouldn't launch it)
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
Is depend some heat cause some cause by HDR there are many reason that cause the camera issue. Mine have been changing my camera module 2 time already no matter how i play game and video until the phone is very hot it still no purple tint but once i trigger HDR in low light it start coming out. actually is depend on batch of the phone.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well,

Short story:

yesterday i've sent my HTC ONE to service center, and today SC has confirmed camera is defective. So i called my manager, and ask him to get me new phone production date August 2013 at least. Today or tomorrow i'm gonna get new phone and post back results later here regarding camera module. Gonna perform stress test right away, 'cause i shoot daily hd video. Fingers crossed.
[One (M7) Q&A, Help & Troubleshooting] hunkumar:
Finally bought this Bad boy!
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
At this price you could have buy a Nikon coolpix or Canon :eek:

The only advantage of a camera on a phone is that you have it all the time and it's pocketable.

If you want to have advanced photography like this bulky lens then rather get a real camera
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Just p**s on his parade why don't you :P
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Good Luck! I agree with you, stress test must be performed and HTC has to pay for it if still problem still persist. Some user not dare to to do stress test. This is not right and for long term, because once warranty expired, no one will replace for you.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Lenovo is trying to acquire HTC, maybe quility will increase, because I love Lenovo laptops, X1 is working perfectly over one year :)
[One (M7) Q&A, Help & Troubleshooting] Albert Poon:
You sure the sensors from the upcoming One Max do not have this issue?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
They have postponed it for 2 months already,the only explanation is that they didn't want to release it with faulty cameras like they did with the One and Mini,it's just logical
[One (M7) Q&A, Help & Troubleshooting] raseel256:
I have butterfly s and have faulty camera.
[One (M7) Q&A, Help & Troubleshooting] LeClair:
My phone also have this problem.

Yesterday outside low temperature approx. 14 degrees and is nice black.

It is important to write all the support HTC. That they knew.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I think there is more problems that stopping them from release ;) like financial? :)
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Exactly my point, they can't afford to replace thousand of new cameras on the new phones,they will directly release the Max with the final stable release,Ithink they had plenty of time to see which factory was bad
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Can we hear more from those who updated to 4.3 official OTA? Did yours improve? Did it get worse? The update is already available for me but I can't decide whether to update or not. My purple is very light and only when its warm. I'm scared it might get worse after i update.
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Nice purchase man.. Would love to see some shots from it. Don't listen to them above, this is still more practical than carrying around a complete separate camera system I feel. I'm placing my order soon. For what I do and need it for, this is the perfect accessory for my htc one. Congrats on the new toy. Enjoy!

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
On the phone with HTC right now to have mine repaired. Anyone that has already went through this process, is there anything you said or did in particular that ensured they actually replaced the proper part (camera module)? Should I leave a note inside the box when I ship the phone? Like "hello please replace the camera module with one from no earlier than September" or something like that?
[One (M7) Q&A, Help & Troubleshooting] afhum:
If I were you, I would just install it :p but that's me :D or perhaps get in touch with HTC first about your situation.

Also, do you think it's possible that some people with still good cameras are due to their location? Say, cold areas in Europe? Alaska? Heheh. In my case, I currently live in somewhere hot most of the time.. so if I play games for hours, it's hotter than if I were to play games while I was in UK. I swear that my phone gets so hot like as if I was holding a hot mug, especially when I play Pacific Rim. Hence, since my phone is prone to extreme heat, my sensors are pretty much beaten up, as if I overclocked GPUs too much..
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
How much did you buy this for? If my One's camera really doesnt get solved, I might just go for this. Does it still work with zoe and the slow-mo video and stuff?
[One (M7) Q&A, Help & Troubleshooting] mrrick:
The qx10 is around 250.. It doesn't use the on-board camera, what you are seeing is a complete separate camera system. It connects to your phone via wifi or nfc and uses an app by Sony from the playstore. Basically, you're just using the phone as a screen and storage for the pics. You can hold the 'lens' in your hand, or put it on a tripod, or use the included mount to hook it to the back of your phone. Then you view through your phone screen as a viewfinder and snap away. The qx10 is 18.9mp and does record hd video as well.

http://store.sony.com/p/Clip-on-Smartphone-Camera,-Sony-Cyber-shot-Lens/en/p/DSCQX10/B

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] teamrealtree:
Dear......

Thank you for contacting the HTC Technical Support Center.

We comprehend you may feel worried about the reliability of the problem since it seems to be totally related to the device hardware due to the effects it has over the camera. The department which is in charge of the investigation and development processes considered this as a physical damage but it was recently discovered as a software issue. HTC is planning to deliver an update as soon as possible to solve all these inconveniences; we are aware that if the update does not please our customer’s expectations it will be considered as a mask for the real problem. Our name and reliability as a brand is on the table with this situation and we are taking this really serious. The 4.3 Jelly Bean update may not include the repair for the camera inconvenience as you can see. Please trust on our teams as we comprehend there is a number of users affected and we are concerned this problem can create bad perception and losses. We are doing our best and the analysis let us know the problem will be solved though an update. We promise that you have all our support as a company and you are not alone with this matter.

However, if you feel the best solution at his point is a repair or phone exchange we suggest you to contact our RMA Center at 1-866-449-8358 from 8AM to 1AM ET, 7 days a week. , there will be a representative willing to assist you with this matter and address your questions the best way through. They can set the process up we just need to have the acceptance of the terms and conditions over the phone.

Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM ET, 7 days a week.

Best regards,

Sounds like they understand its a hardware problem but they hope this software package will fix it.

Sent from my HTC ONE
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Are they saying that they thought at first it was a physical hardware problem then they recently discovered it's only a software issue? So the 4.3 update really doesn't have the camera fix after all.