yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Well it is really strange, in normal light conditions camera just work perfect...

---------- Post added at 07:58 AM ---------- Previous post was at 07:56 AM ----------

That's why HTC is waiting for the December :D
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
It seems that my old phone which has a camera tint issue heats up when the camera is on but my new one doesn't. I'm no expert so I've no idea if they are connected it's just my observation. hehe :)
[One (M7) Q&A, Help & Troubleshooting] Florin82:
As I have said I started off with a good camera and ended up with a low light nightmare...So even if you have a good camera to start with, it is still a chance it might develop the problem in time. Still I cannot tell if it developed the issue because of the 4.2.2 update or just got defective in time, with use - and believe me i did not abuse it, maybe took 40-50 pictures last month and only these last one's were at night. So it could be software but it could also be hardware problem. If it is heat related then we are doomed, i mean the ****ty pictures i took last night were taken after the phone was left untouched for hours so it was as cold as it could be - unless you refrigerate it each time you want to take a picture :eek: .

Anyway i think our only hope will be the next software update so anyone who receives it first and has the camera problem should tell us if it improves in any way. If not, it is problably a hardware problem..
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
I emailed HTC for the camera problem, HTC have replied to me.. But unfortunately, it seems Europe region denying the problem and they never mentioned any update or software problem at all.... Here is the reply

This is not good in my opinion..... :eek:
[One (M7) Q&A, Help & Troubleshooting] ridearoundsolo:
Nvm
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
HTC Singapore just call me regarding about the camera prob they said update is coming on the way so ask me to wait and I told them yesterday I went to bon jovi concert I want to take pic but the problem make me cant take any pic. I said I buy this phone for low light.they do apologise haha kinda cute then
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
If the solution given by HTC is to reduce ISO to 200 it means the fix will do that once installed,I wonder if they will delete the ISO menu from the camera or just give us the choice : 50-100-200.
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Haha better luck next time :p You just talked to an answering machine...
[One (M7) Q&A, Help & Troubleshooting] Corduroy-21:
So, the synopsis of the problem is like this:

We still don't know if it's software or hardware related. Some people say it's software and happened after 4.2.2 but the problem has been there in previous versions. Maybe the problem happens after time and deteriorates and so it was a coincidence that some people fount out after the update?

People saying it's hardware, support it on the basis that by changing phones they got good units. However, we still don't know if their units will remain OK, as for some of us the problem happened after time.

Lowering the ISO seems to help the problem. It seems that if it's hardware related, HTC will be unable to solve the problem and will probably tweak the settings in order to make it less apparent.

Heat also seems to play a role (minor or major we don't know).

There is a rumour about an HTC update, however it all leads back to one source which we don't know if it's trustworthy.

Am I missing anything?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yeah people are wondering which phone can replace the One if the Fix doesn't come in the 2-3 weeks.

G2,S4,Note3,Z1...?
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Yes, that's pretty much the story up until now. We should make your quote as a sticky somehow.

PS: i really hope they have a better plan than lowering the ISO. I just did a camera face down test on night mode with ISO on Auto and then with ISO on 100 and it is the same lame result, even worse red/blue tint when camera is set on ISO 100. One question i have though - since the ISO selection is blocked while in night-mode i have to go back to normal mode, switch it to 100 and then go back to night mode - does the ISO remain the same in night mode as the one set in normal mode or the fact that it doesn't let me choose it at all in night mode mean it selects another ISO that it wants?

LE: nevermind - i checked the ISO value and it seems it is the exactly same. So basically you cannot manually select the ISO while in night mode. The only time it keeps the screen black and ISO to 100 is when you leave it in normal mode. Just can't wait to see what kind of software they invent just to get around the problem since night mode is so screwed right now.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Z1 only, other are plastic crap...
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
Had just another conversation with HTC Germany.

Now he told me the Problem is known and that an update to resolve the cam problem is in development.

2 weeks ago as I talked and Emailed with them they told me the problem is not known, isn't that a good step in the right direction?

So I see a little hope that it will be solved with an OTA update.

If they can not solve this with the announced OTA I believe they will get back a lot HTC One's to replace, including mine!
[One (M7) Q&A, Help & Troubleshooting] Corduroy-21:
Νight mode selects its own ISO. So if you change it to 100 and then go back to Night Mode nothing happens.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Yes i just re-edited my last post after checking the ISO. So basically the night mode is unusable right now. Very interesting...

Just wondering how much can HTC take if a lot of people start returning their phones? I can't wait to see if the promised update really turns my camera back to the photo quality it had in the beggining or not. Good thing i have those night pictures from back in may to compare them with.

Marco - did the HTC representative tell you when the update should arrive? Because some people on this topic heard rumours that it might be all the way in december and we all know that they usually push these updates even at later dates then they initially announce them. Thanks!
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
No he couldn't tell me anything about an ETA, so in my opinion all mentioned Dates are more or less rumors.

I think we have to wait, all the discussions if it's hardware or software are useless because it's just speculation.

If they can not solve it with the update they have a big problem cause one of the selling point of the phone is not met then.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yep and new phones are really interesting with 13 to 20mp and as good even better screens.

So if they don't fix it VERY soon HTC will loose many customers,they can't take their time this time
[One (M7) Q&A, Help & Troubleshooting] Florin82:
After google-ing it i found a forum (i think from Singapore) that talked about this issue back in early july. One of the guys there talked to an HTC CEO from Singapore who said that HTC is aware of the problem and it will adress it with an update - THIS DISCUTION HAPPENED IN JULY ! So there was knowledge of the problem for more than the last 2 months now and people on that forum were expecting the issue to be solved with the 4.2.2 update - SO IT WAS PRESENT ALSO ON 4.1.2 and was not solved by any update until now!! I do not now if i can post the links to that forum here but whoever wants them i can send them in a PM. Following the same singaporese forum i also came across a link single post on XDA explaining the issue pretty nicely, so i will post this link:

http://xdaforums.com/showpost.php?p=44637333&postcount=469

After reading all this, from my perspective I believe it is a hardware problem since you cannot have two identical handsets running identical software on identical settings and who give completly different photo results. I also think this problem may be there from the beggining or become apparent over time (as in my case) and the fact that some sensors might be more broken than others - I personally have, not only the red/blue tint but also far worse image quality, really grainy, unclear and with grid like pattern on it. I think in my case, the sensor being so defective it will be impossible for a software update to correct the hardware malfunction; it may have better results on cameras that have a minor red tint issue. I also think HTC are aware of all these hardware problems - they were aware of the problem from back in july, maybe even earlier - but want to prolong the situation as long as they can so they will have less phones returning to service; i would do the same if i was a company and didn't want to lose any money with phone exchanges. This is my opinion based on what i have read until now. I will probably stop my search and make a decision about taking my phone to HTC service - which seems to be lousy wherever you are, with long waiting periods; i'm sure that in my country is even worse. Really bad move HTC on the camera department, really bad...
[One (M7) Q&A, Help & Troubleshooting] logic5:
Hi guys,

This my theory :

There are more than one manufacturer of the ultrapixel camera

HTC did the software coding for a test phone using one of the camera types thinking that both types are exactly the same.

Bugs appears for one of the camera types (purple tint) because the software does't play well with it.

so basically if this is true, then HTC can fix this with software. making the code correct for both camera types.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
You are wrong, there are only two manufacturers and both has the same problems...
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Some lucky dudes have no problems with purple tint (till now) like our good friend Hamdir
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Sometimes I have the issue, sometimes I don't. And I when I have it I have those weird waves on the top-left corner and left side of the screen. Lens is not broken and perfectly clean (the cover, at least).

This is very rare, do you think I should go for a warranty replacement? If yes, is anyone here from Hungary has any experience with the warranty service?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
My colleague do not have issues also and his phone serial starts with FA34, so one of the earliest builds and without issues...

---------- Post added at 04:23 PM ---------- Previous post was at 04:19 PM ----------

Same weird waves I have also and they are static, do not change like melted sensor...

But on normal light conditions they are not visible and photos are just fine.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
It does not matter what serial you have. It appears on all builds just like the gaps did, even on HT builds - although there is a tendency to believe the HT has better manufacturing skills or more likely better QC. This problem being so widespread and appearing no matter what the manufacturing date is another argument that it is problably a hardware problem. It doesn't make sense that phone with same serial number, same software, same camera settings and enviromental conditions to behave completly different unless there is a hardware difference between them. Period!

LE: slashas69 - what you have here is another common malfunction i have seen people complaining about and those red/purple traces are definetly not the same problem i am experiencing (you just saw my pictures) although the the bad colours seem identical. And again I cannot believe software can be responsible for these variable camera malfunctions.

MrFEr - those problems may evolve in time. I started of with a perfectly normal night camera and ended up with this. I didn't notice exactly when it started to fail because i took night pictures really rare, less than one time per month.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Dude this is called a ghost!

Your One is possessed :eek:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I agree with you, but I need phone for my daily tasks in the work, so I will go for repair two, one month before warranty ends.

---------- Post added at 04:35 PM ---------- Previous post was at 04:32 PM ----------

More examples:

If you see there is clear black places without purple tint with all colors...
[One (M7) Q&A, Help & Troubleshooting] rusteh:
So now we are gossiping about what htc said? That's not cool.

I just wander what if all users in this topic address the same question via htc support? We could use the same email address. Imagine getting the same message from 1000 people.

That's gotta put some pressure on them. This is what we should do in my opinion, being aggressive too should get up to the head of the staff.

What do you guys think about a h1 Purple Tint Riot? I love the phone, but I just want a normal camera.

We could do it like this:

1. Send e-mail via htc official support;

2. Post on hTC's official facebook page;

3. Tweet about it.

I could bet my one that if we all gather our power and be aggressive about the issue we should get a better answer not a mock.

Anyone in here want to be aggressive and put some pressure on htc? ;)
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Better way to get our issue posted on the site like www.gsmarena.com they have tons of users visiting their page I give 100% this will attract HTC, worst thing that HTC is placing ad on that page and pays for it, that's why this issue is not posted there yet...
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
Okay, thanks for the reply. I'll try to get a warranty replacement.. I wanted to avoid that because it's always a pain in the .ss to live with another phone 'till they repair/change mine. Old nokia E75 coming back from the shelf :)

If I have any updates I'll keep you posted.
[One (M7) Q&A, Help & Troubleshooting] rusteh:
Is the same thing as gossiping. I believe the best bet is to stick to official communication channels.

If we will not be aggressive about it they will stick to their procrastination.

LE: I'll go first. I'm tired of wandering, is this a software or hardware related issue.

Here is my message to htc, send via email and facebook in Recent Phone by others:

"Hello,

I am writing this message to inform you that I am unsatisfied with your customer support.

I paid almost 1000euros for a phone that is marketed to take photos in low light situations. Whenever I'm trying to take a pic in low light situations my camera is got a purple tint.

What do HTC Staff has to say about that? I dont care about ISO, White Balance and other settings, I just want to take my phone out and shoot and take a pic, I dont want to go through various settings that is not normal.

I am looking forward to you answering this already known and very spread issue.

You can see more about this issue here: http://xdaforums.com/showthread.php?t=2317507.

This are your clients, its not normal to deal with a issue like this, this issue is known from July and hTC doesnt have a answer for this? You really need to fix this!"

Anyone care to join me?
[One (M7) Q&A, Help & Troubleshooting] Florin82:
I agree with you! The only problem is HTC already knows about the problem and it seems to know about it for quite a few months now. But if it is a widespread problem - and it seems to be - than they will have to acknowledge somehow publicly that the Ultrapixel camera and the whole campaign around it is a bit of a fail; worse, if they will have to replace all these cameras it will cost them money and also i don't know if they have such a large service capacity to repair all the phones; even now they aren't too quick about the service considering the amount of time other users say they had to leave their phone. So maybe they are trying to save some time, make people come gradually to the service and not compromise their Ultrapixel campaign. Small gaps were one thing but bad Ultrapixel camera is at another level. Makes sense doesn't it?

And another argument to that it's a hardware problem is the fact that lot's of people in this topic have exchanged their software, gone back to 4.1.2 build or put the 4.3 build but they have not solved the problem, not even one !! They had the same problem no matter the software version. I think it is time to put aside doubts and admit that at this point it is a hardware problem. The only way they can prove it is not is with the next software upgrade but i honestly doubt they will resolve the problem. We can wait and see or go directly to service if it is reliable and fast (and for most of us it isn't).
[One (M7) Q&A, Help & Troubleshooting] rusteh:
I dont really care about their problems as they dont care about ours. When Apple found out abou the purple tint they said it was a sun flare, and fixed it. Didnt they?

I paid for a feature that doesnt exist. That aint right. I feel cheated!

Eventough, I do enjoy the phone, I still need to know whats up with this purple tint, and I believe this is the only answer.

Spread the world, address to their email and facebook page and they will have to find a solution to stop this rumor. Dont you think?
[One (M7) Q&A, Help & Troubleshooting] Florin82:
You can see even on this topic that there were quite a few people here that wrote to HTC about the problem and then posted largely the same response.

I discussed with their chat support service and send them my pictures. The operator said hard reset and if the problem persist go to service. And that is about all that an operator can say. The next logical step is to probably go to service. HTC can't come to your door and service it for you.
[One (M7) Q&A, Help & Troubleshooting] rusteh:
I agree with you, but you see... now I have not so bad pink camera. But, if I will go to the service and exchange it, or worse get the sensor or a refurbished phone. What if I go to the service and get a replacement with a worse purple tint? I dont have the time to go 8-9 times like some of here do to go and get a replacement.
[One (M7) Q&A, Help & Troubleshooting] ambition8753:
I bought HTC(One) today 801e model and found the same problem. June 2013 batch - India. The problem goes away as you keep lowering the ISO setting. i also found this article.

http://myandroidchief.com/htc-acknowledges-problem-with-one-camera-promises-software-update/

If someone can confirm it. I am banking on the fact that 4.3 update will resolve it. Anyway the tint is not bothering me much. I never take pics in pitch dark. :P and especially by reading this thread, there seems to be no gaurantee that the problem wont be there in the new replaced piece.
[One (M7) Q&A, Help & Troubleshooting] rusteh:
Guess you should update your signature :)
[One (M7) Q&A, Help & Troubleshooting] nickislauw:
gettn my replacement One tomorrow. Will let you know how the camera is.. (serial etc.)
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
50% of the sensors are good to go for the htc one max and mini!!
[One (M7) Q&A, Help & Troubleshooting] ambition8753:
Updated :D
[One (M7) Q&A, Help & Troubleshooting] raulongo:
Problem appears in my HTC One too.

I think a software update won't fix a hardware's fault. Sensor is attached to the aluminum body which heats up. The sensor heats up too, hence the tint. It has been tested before and I tested today. I had the phone shut down in a wood table with the air conditioner, switched on and tried to picture a dark place. Good picture. After a couple of minutes, the pink tint appeared. I hope to be wrong, but it seems it won't be fixed, no matter what HTC says. It's physics...

Also, I remember that the very first low-light pictures I took were in a city here in Spain where you had like 18ºC (about 64ºF) at night in Summer, and they had perfect colours and everything is fine, pictures are more than decent, and no purple tint appeared.

I won't change my HTC One, despite I bought it because the low-light camera features, which I "don't have" anymore. I think they should acknowledge the problem even if it has no "real" solution. That'd be something great from their side despite having purple pictures at night.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Does anyone know if the Red HTC One or Blue HTC One has this problem too?

If so, then HTC has some serious problems.

Interesting that they are still waiting and saying nothing to their loyal customers.

These email support replies are generated by bots I think, no serious statement should be taken.

Has anyone got brand new unit after sending phone to repair service?
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Received from customer service

i can not answer the question that you have regarding your phone; an update may not correct this malfunction.

We can have your device in for repair, if you wish.

Too late for me anyway went back to iPhone
[One (M7) Q&A, Help & Troubleshooting] ahmoda:
HTC Europe has just replied again to me as showing below

Dear Ahmad ,

Thank you for contacting our Customer Support Center.

With regards to your inquiry,

Kindly note that the upcoming update will resolve the issue as HTC US announced.

Moreover, we are seeing for our customer's satisfaction that why we have referred you our HTC Care.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I was just on the phone with HTC Support (my weekly complaint call). I was on there for about 15 minutes, he asked a ton of questions about how exactly it happens. He put me on hold, then came back with the standard 'software update' thing based on findings from other callers complaints. No ETA, no description of what the software does to fix it. Plus, he says ETA depends on carrier approval. With me being on Verizon that may take an eternity. :eek:

He did say I could send the phone to a service center where they can 'evaluate' the camera module and replace if necessary. Yippie.. :mad:

This is killing me, I want to get a replacement from Verizon, they already offered, but if the same thing happens then I have completely wasted my time and gas and I'll probably be even more aggravated. I have what, a 15% chance of getting a good one? (according to our poll)

I even volunteered to be a guinea pig for an OTA if they have one now.. lol

---------- Post added at 01:15 PM ---------- Previous post was at 01:12 PM ----------

Ok, where exactly is this announcement? Ugh.. support stinks.
[One (M7) Q&A, Help & Troubleshooting] clavin78:
I was checking out a family members red one last night and it had no issues.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
Oh come on be serious... What does a different phone colour have to do with the camera? You can be sure that unless they haven't somehow corrected the camera problem of all the phones, no matter the colour, rolling out right now then you will see problems in the red or blue phone also. It's just that they are barely on the market and they haven't sold too many yet.