yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Nokia was a very different scenario,they have bet on the worst horse aka windows instead of Android,believe me if Nokia was doing Android phones Samsung would never had this success today.

Peter Chou also did a mistake by choosing ultrapixel thingy while not properly tested on smartphones,I said since the specs were out that it was a bad decision and 13mp would have been a way better choice...

It's a pity if HTC don't find a software fix (like for flickering screens on OneX), now that they got finally a good reputation in my country
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
HTC is no where near the level of Toyota in the car manufacturing business. Low market share due to the lack of marketing budget like Samsung and Apple has is already an issue but is fixable as long as they continue to make good quality products and innovation. But for a big number of consumers now who bought a flag ship phone which is not cheap at all and suddenly has faulty parts in it and the company simply ignores the problem adding poor after sales service in many countries is one good cause for a company to falter. At least acknowledge the problem so consumers wouldn't be guessing and can chill out. :)
[One (M7) Q&A, Help & Troubleshooting] angusc:
Guys!

Come on please let's get back on topic.......

Sent with desire from My One
[One (M7) Q&A, Help & Troubleshooting] slashas69:
So anyone tried other hboot like 1.55 or other radio?
[One (M7) Q&A, Help & Troubleshooting] xicloe:
I think this problem came from hot wave, because when our One temp below 25 celc the purple is gone. If the sensor read the spectrum of hot wave and was interpreted to a purple/red/blue tint. If they can make the interpretation to the right Way it Will solve this problem
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Made with my HTC ONE after getting too annoyed !
[One (M7) Q&A, Help & Troubleshooting] Ali812:
I've had my HTC One since May/June, running 4.2.2 on a custom ROM and I, just like everyone here, am experiencing this issue. My sister just upgraded to a brand new HTC One a week ago, she's stock unrooted and i compared our cameras and she gets no noise. I can't tell if it's a hardware fault because her phone was probably in production in May while mine was in March or so, or if it's a software issue because we're both on different firmwares.
[One (M7) Q&A, Help & Troubleshooting] pieru:
Mmmmh, I've seen many "UltraPurple" images, but to me the one on the right looks edited and not shoot with a One...:rolleyes: no need to worsen the situation with such things. If I'm wrong, sorry in advance :)
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Haha...you are right. Its edited. Just making fun. :)
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Ban, nothing personal :D
[One (M7) Q&A, Help & Troubleshooting] pieru:
:laugh: this thread needs indeed some cheering up, anyway. The situation is really bad.
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
no problem,

after replace new camera at HTC Center, Perfect :good:

pic at Ho Chi Minh City, Vietnam! :cowboy:
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
There is a little bit of purple thingy under the first white light pole

Is it natural or it it the tint?
[One (M7) Q&A, Help & Troubleshooting] pieru:
Purple flare, normal under some conditions.
[One (M7) Q&A, Help & Troubleshooting] jetsilver2002:
Just received my replacement phone from t-mobile after I explained my purple/blue camera problem. Now camera shows complete black when covered. My original phone was manufactured on 5/2013 according to this: http://219.80.249.25/IMEIQuery/IMEIQuery.aspx?ct=zh-CN

New phone was manufactured on 8/2013. Also, I do remember touching HDR on my old device...
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
I see it's natural :laugh:
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
I work with a girl that got the one almost as soon as they came out. She's never rooted or anything. Her phone is unaffected by the red purple blue issue. :( mines got it bad.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
When is HTC going to aor the update?? Its already too late. Htc should hurry.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Mine also manufactured at 5/2013...
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Mine was 7/20/13. I have the same camera issue, going in for a replacement tomorrow from VZW.
[One (M7) Q&A, Help & Troubleshooting] anaskr:
Mine was mfged on 2013/04/17 ... though i dont have any problems. :) All the best guys make the replacement and start clicking amazing pics again :P
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
Came straight from a electric store. There was 1 Black HTC One. I made the test by covering the camera lense with my wallet. The screen was pitch black. Then I took some HDR pictures and after that the red/pink noise were present......... Really strange!

I staid also in contact with HTC Germany. They told me that the problem is not a known issue and that it is maybe a hardware issue and that I should send my phone to the repair service.

I'm really not sure what to do I don't want to send my phone in for an software issue....... for me it's related to HDR
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
HDR in low light triggers something in the hardware,perhaps it is highering the voltage in a way the lens sensitivity to light is "burned",perhaps a large batch of camera were not compatible with the HDR in low light settings.

I think more and more it's hardware,yesterday I tried the freezer test,lowering the phone's temp to 5c,the photos were perfect in low light with perfect blacks,3 mins later the blue-purple tint was back,hardware iso is kaput!

I can send it to repair at HTC France but I am in Lebanon and will cost me 1/2 the price of a new One because of UPS and customs
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Strange. I replaced 3 devices and first thing i check was camera after checking this thread. Never gone to hdr mode. Check cam, red tint, given back.

Anyways, just an update, got rid of it n got a credit note for note3 this month end. No more replacements.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Like a previous poster, I called HTC North America and they ensured me they are aware of the problem and there is an OTA in the works for this problem. He said that it is not a hardware issue and that it is applicable to all carriers. So, hopefully this is the real deal..
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
I would NOT recommend you to send in for repair. I had an exact same issue, but had no luck at all of getting it fixed.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] xicloe:
I Will make a party If this is true
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
And I got reply to my email on this issue that they suspect that it is a hardware problem.

Who to trust?? Are they kidding or just spamming BS to everyone and have no idea what to do?

I don't get it..
[One (M7) Q&A, Help & Troubleshooting] hassan_abdul:
HDR

well, this phone is not a photo cam at all but a cell phone with the possibility to shot some nice pics ... the thing about the tints: sometimes I have the problem too but mostly not.

But I have to admitt that I don't shoot too many pics under low lights condition.

I hope the near future shows whether it is hard- or software related (hopinng it is software only ;) )
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
I had SGS4 and even though it was better in most areas the thing I like most is NO shutter lag. Only phone I ever owned with no shutter lag and I am pleased for that ") I can catch lots of photos my SGS4 missed due to the shutter lag.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Exactly why I requested an email copy of whatever he was reading from. Unfortunately he did not comply. :-\

---------- Post added at 04:43 PM ---------- Previous post was at 04:03 PM ----------

I sent an email inquiry about the condition.. it seems that Talking to someone results in a software concern, emailing someone results in a hardware problem.. This is the email reply they sent me regarding this issue:

Sound like a load of crap to me.. Maybe this is why they have the faster shutter? So we can take a bunch of pictures at once to allow for the 'cool down' cycle? lol
[One (M7) Q&A, Help & Troubleshooting] Cyrixfreak:
This situation is very sad but I'm not going to send anything in over this. They would probably blame it on something else anyway or my replacement phone could have different issues. I still love this phone enough to keep it over this and the low light shots don't happen that often anyway.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
I'm sending mine in and if that doesn't fix it I'm selling it and getting a new phone I'm not happy and deserve better product for my Money than this
[One (M7) Q&A, Help & Troubleshooting] wilsontv:
htc refueling was found sensor problems for the production of his terminal, asin that assigned a new manufacturer to supply their production would, what I think happens is that both phones carry different sensor! and when I say different I say that one is from a company and another from another, and both work with different voltages!

Mobile equal-identical sensor input voltage to a different voltage-sensors (one normal and one underneath) is lower than we have thus mounted overheats after a few seconds of use giving onscreen color halos. has created a conflict between software and hardware!
[One (M7) Q&A, Help & Troubleshooting] slashas69:
So it can be fixed by software, detecting which sensor we have and applying correct voltages.
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Anyone tried this? I dont have my one with me anymore..

http://xdaforums.com/showthread.php?t=2427015
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Just tried, same purple noise under low light conditions.
[One (M7) Q&A, Help & Troubleshooting] cachookaman:
this started happening to my phone a couple weeks ago. before that everything was fine. im currently on the latest viper ROM. these pictures are with auto ISO and ISO 100 settings.
[One (M7) Q&A, Help & Troubleshooting] tarund:
Were you getting the same results on the stock software?
[One (M7) Q&A, Help & Troubleshooting] logic5:
Hi,

I have the same issue, and changing ISO is not working... please tell me guys, is this hardware or software issue.
[One (M7) Q&A, Help & Troubleshooting] FC1032:
== I hate it when I find out about a problem with my phone... I sense that this could be fixed or made less obvious with some software, but whether or not that "software" will become reality is another topic all together.
[One (M7) Q&A, Help & Troubleshooting] danielr18:
Hey, you are right!. I did it and the problem was there.
[One (M7) Q&A, Help & Troubleshooting] CronoTr:
I guess this a software problem. When I enter the cam app with the sensor on a black surface I get perfect black but wait a few seconds and the red starts to show up.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
like i say in previous post i bet is HDR matter so i hope someone maybe can do something about it hmm been HTC long supporter and i can say this is my last HTC phone been really dissapointed with HTC ......

going for newkia next year no matter how no samsung will i buy NEWKIA im waiting
[One (M7) Q&A, Help & Troubleshooting] ensecozz:
Interesting assumption. :good: We should send-in this information to HTC technicians in case they haven't figure it out the cause of this problem yet. It may help them in some ways.

On the other hand, HTC should clarify the progress of the issue now. They just kept silent. There are almost thousand votes in Thailand right now that are facing this problem and the number is increasing.

I hope they can fix it with S/W (even tough it seem to be H/W problem)
[One (M7) Q&A, Help & Troubleshooting] miedy12:
what the so the latest manufactured doesn't have purple/red issue?
[One (M7) Q&A, Help & Troubleshooting] wildfire-user:
I think it's really improbable that HDR damages the sensor,maybe it modifies some kernel libs and alter the correct behaviour of the camera,but this wouldn't explain why a factory reset doesn't change the situation except if the factory reset doesn't touch kernel libs. Well,I do hope you're right and there will be a software fix,since many people out here claim that even after replacement of the sensor the issue is still there...
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Here is my response to HTC's advising of the overheated problem and their response..

Take it for what it's worth..
[One (M7) Q&A, Help & Troubleshooting] jmwood3:
Response from HTC

So a few weeks ago I contacted HTC about this issue and received a very generic response. I wasn't satisfied with the lack of resolution to the issue so when I was asked to take a survey about my experience with the HTC customer service line, I gave many negative scores. Last night I was contacted by a higher up customer service rep about my problem and got the following answer him. This is the most definitive answer I've seen anywhere from HTC. I posted it to Reddit last night and it seemed like others agreed this was a surprising response from the company.

From an HTC Rep on 9/7/13:

" We recently collected a few of the devices that were experiencing this problem and got them over to our development team. The development team feels that this can be resolved through a firmware update and are working on a release that includes this fix. If the problem persist after that next firmware update to your device we will then definitely look into other options."

I asked for an ETA on the firmware update and was told they couldn't estimate that at this time. I was very happy with this response as it seems HTC is determined to fix the issue and accepts that the problem is fixable soon.

Sorry if anyone has posted anything similar to this, but I haven't seen it.
[One (M7) Q&A, Help & Troubleshooting] wildfire-user:
Well lets hope the fix doesn't only lower the ISO to make the purple tint disappear.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Exactly, because that doesn't even fix my phone at this point.
[One (M7) Q&A, Help & Troubleshooting] wildfire-user:
And what's worse is that if they consider it a fix there is the possibility that they will not accept devices for the camera replacement...Hope HTC won't disappoint us.
[One (M7) Q&A, Help & Troubleshooting] LeClair:
I also have this problem.

Write to support HTC.
[One (M7) Q&A, Help & Troubleshooting] cachookaman:
i only had the stock ROM installed for a few hours when i got the phone on release day months ago. it didnt start happening until recently and it was seemingly out of nowhere.
[One (M7) Q&A, Help & Troubleshooting] tarund:
I can confirm this is true. I got the exact response as well just a few minutes ago. It's possible the fix could be coming along with the 4.3 update.

I was also told this, "...replacing your One more than likely will not resolve this issue, as it appears that this issue is software related. I do not have an ETA to provide you as to when this update will be deployed; however, we are working diligently on developing an update that will resolve this issue for you and other One users."
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
I'm about to go to our service center here in the Philippines. Should I go or wait and put my hopes on this update everyone is talking about now what you guys think?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
HTC one of the head promised that HTC one will get 4.3 this month, I'll wait for that update, if it wont fix issue then I will try service center...
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
FYI Guys,,

About 4.3 update for HTC One. It will have 2 waves,first wave http://3.1x.xxx .x builds will be released in US with Sense 5.0 on board

Second wave is for international HTC One with 4.3 and Sense 5.5 (not confirmed yet). So anyway first update 4.3 + 5.0 and second 4.3 + 5.5..

Anyway all current devices (HTC One, One mini, Butterfly S) will get 5.5 at some point after release of HTC T6.

I don't have any details about Sense 5.5.. ;) HTC is really strict about Sense, see what happened with those designer guys...

- from [MENTION=494185]LlabTooFeR[/MENTION] Twitter account
[One (M7) Q&A, Help & Troubleshooting] angusc:
Great, I'm all ready with MID and CID changed back to DEV Edition and waiting for the OTA!

Sent with desire from My One
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
Guys I just came back from the HTC service center here in the Philippines and it is confirmed this is a hardware issue. They didn't ask me to leave my phone as they are already aware of this issue and that they will just order the new camera needed for the phone which will arrive here from Taiwan 2-3 weeks from now. Once they contact me then I have to bring my phone to have it fix. 5 days to fix the phone according to them. I asked how many of us HTC One users came to them for repair and she said only just around 5 of us so perhaps a lot are hoping for a software fix. My advice to everyone is just bring your phones to your respective service centers to fix your cameras and don't ask for a phone replacement as it may have the same problem as well. The lady also said the upcoming 4.3 update will not fix the problem only a new camera module will. Good luck guys.
[One (M7) Q&A, Help & Troubleshooting] hansation:
i haven't had this issue not until 4.2.2. now i am really hoping that a software update will fix issue this, even though i have a 50/50 feel that it is a hardware issue also. i just don't want my device to be sent to a service center. as we all know that this phone is really hard to be opened, they'll probably gonna use torch or something that my damage this thing of beauty. i'm giving 4.3 a chance.. if this will not be a solution, this gonna be my first and last HTC device.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
You are right, to get to the camera is terrible, this device got repair mark 1/10... http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/1
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
The whole situation is very confusing.

So what to belive now?

Some of us get the answer that it's a software problem and a fix is in development. And some get the Info that it's a hardware issue.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
IKR.. anyway at least i get to keep my phone for now and try out the 4.3 update once it comes in if it rolls out before the service center calls me up to fix my phone though. you guys can wait for the software update if you like i'm pretty sure we will have the answer if it is a software or hardware issue in the coming weeks. hoping for the best guys good luck to all of us..
[One (M7) Q&A, Help & Troubleshooting] onisajo:
the other guy on youtube did it better than ifixit, its not that hard
[One (M7) Q&A, Help & Troubleshooting] bubbleboi:
I've also read somewhere that HTC has a special tool to open up the One. Soooo the IFixIt thing only applies if you are gonna try prying into the phone yourself, or an aftermarket repair center would.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
It's an expensive tool for a single device about 10k $!!

So of course not all service centers have it.

That's why you have a good chance that they send you another phone instead :highfive:

I noticed that with ISO 500 you can get nice low light photos if not more than 70% of the scene is dark.

So it's not ISO alone that makes the tint but the white balance too.

I noticed that in these ISO (400 to 800) the borders are brighter than the rest of the photo...

ISO 500 good blacks:
[One (M7) Q&A, Help & Troubleshooting] vcdwelt:
Can you post the Link to this Video?
[One (M7) Q&A, Help & Troubleshooting] Bart1981:
I've send an e-mail to HTC here in The Netherlands asking what they think is the problem.

Wonder what they are going to say. If they say it's a hardware problem I'm going to print out that mail and send it with the phone to the repair center, asking them to replace the camera module.
[One (M7) Q&A, Help & Troubleshooting] valeschumi:
Bro, do we need to pay htc service for the cam module?

---------- Post added at 03:19 PM ---------- Previous post was at 03:12 PM ----------

Bro do we need to pay for the cam module?
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
in my case here in the Philippines no. as long as your within warranty all services and repair are free.
[One (M7) Q&A, Help & Troubleshooting] valeschumi:
I bought mine from globe, could i bypass them and go directly to the htc service center in makati?
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
it's up to you but yes that's what i did. i got mine from another retail store as well. actually i think that would be better because it will be processed quicker as the service center will be the one to order the parts from Taiwan. Just bring your phone and OR.
[One (M7) Q&A, Help & Troubleshooting] valeschumi:
Thanks sir:)
[One (M7) Q&A, Help & Troubleshooting] LeClair:
HTC no information about it. A service Philippines yes?

It's not real. They want you to just a satisfied customer.

My friend replace a new HTC device. The same error!

I believe that it is a software problem.

Today i call local HTC HTC + HTC local service.The problem, they said they do not know.The operator said i searched the HTC internal database international.

Therefore, everyone please write in support of HTC !

They ask for more information !
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I will wait till HTC release 4.3 later this month,if nothing is fixed then I will go into S4,G2 or Xperia Z1
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
G2 I hear is amazing and camera is best out at present. Xperia camera will be better but the bezels are a joke. The thing is massive ! Stupid Sony.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
G2 looks cheap...
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
Unbelievable, I have sent another Mail to the German Support. And I have told them that some customers got feedback from HTC that it's not a hardware issue but a software issue which is known and that they work on a solution which will be a small OTA.

Then I got a ridiculous answer. The Support Guy told me that I have the latest Android Version 4.2.2 (that's wrong the current version as everyone know is 4.3) Furthermore he told me that there will be no update in the new future (isn't it already confirmed that 4.3 will be rolled out within September) and that he can not give me any ETA information of the update to 4.4 / Kit-Kat. I'm not sure if it's funny for me or just sad........

Sorry but what technical guys are working there?

I have asked for the direct contact to the development.

Just received the answer that they don't have any contact details from the development, haha WTF!
[One (M7) Q&A, Help & Troubleshooting] xicloe:
Time, that is Will answer all our question.
[One (M7) Q&A, Help & Troubleshooting] AdrianE46:
The latest official update that has been released its 4.2.2. 4.3 is not yet released (only some roms that are based on a leaked alpha build), but it will be released this month.

And 4.4 hasn't even been released by Google yet and we won't know much of anything about it until it is released in November (i think). Only then will HTC commit to a release for 4.4 on HTC One.

He was wrong only on the "no new update scheduled in the near future" part.

Get your facts straight. :)
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
That's not correct he has written that the latest Android Version is 4.2.2 not the base of the latest Firmware for the HTC One....... but anyway let's see what the future will bring.
[One (M7) Q&A, Help & Troubleshooting] Evilrocker84:
Here in Italy, there seems to be an official update from HTC: they're planning a SOFTWARE update in order to fix the issue and they ask to inform the HTC customer service if anyone is having such kind of issue with the camera.

I don't know if this communication comes from HTC headquarter or only from an Italian branch.