yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
I have no problems with saying "I told you so" ..

This is and always has been a hardware problem.. Software can "band-aid" and mask the issue, however it can not "cure" it..

It is a sensor issue.. and the sensor WILL degrade even worse over time to the point where no software fix can hide it.

It's funny how HTC seems to downplay by calling this a "color contrast" issue .. Yes.. they have decieved anyone who they told to wait for the update (how many of those who waited are past their warranty or return periods now?) . they still have not come clean and admitted this is a hardware fault that is in a huge precentage of HTC ones and I doubt they will ever take responsibility.. my suggestion? flood social media with the facts, warn others..
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
funny you should say that, I thought my volume was slightly quieter than I expected. Read many reviews said volume was LOUD, so was expecting it louder than it was.

Hmm... I'm really in 2 minds here. By the looks of the description in update it looks like they have acknowledged the issue, but some reports say its still there.

I briefly went back to iPhone 5 there, but to be honest it was nowhere near the same as the HTC. Its the perfect phone (IMO) just rubbish about this camera issue. I hope its fixed

got to say that 3 out of 10 phones staying good isn't a very reassuring stat either
[One (M7) Q&A, Help & Troubleshooting] VictorC:
This kind of confirms the results of the Poll on this thread that says that almost 8 out of 10 have this problem. :rolleyes:

And I can confirm what you said about the other quality issues: My unit which has the purple problem with the camera, has the power button very recessed and the volume doesn't seem that loud (although I didn't compare it with other phones, its just that it imagined I would be louder than this...)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
ditto on button, camera. Not sure about sound, it seems pretty loud but never compared it to another one.
[One (M7) Q&A, Help & Troubleshooting] stirbot:
It's really starting to look like this software patch is just an attempt to avoid a massive recall due to a hardware defect. My best guest is that there is a lack of shielding around the optical sensor and there is infrared leakage, or that it somehow degrades with high temps or a sudden jolt. Looking through dropbox, My phone took great lowlight pictures from early May until early August. Now photos are tainted unless it's high noon.

Really regretting going with HTC now. Their service in the States is poor and the low light performance is what put me over the top when deciding between this and the S4.

I've got a Developer Edition which means I bought straight from HTC. Is there any chance HTC will ship me a new or loaner phone before I send this one in? This is my first and only phone with a SIM card and I'd really rather not have to buy a phone to use while my One is being serviced. And what's the say this problem won't happen again? Very disappointing.
[One (M7) Q&A, Help & Troubleshooting] buoo:
@ UgXvibe

Camera: st vd6869(1.0) cinesensor 2013-05-13 G

Camera: st vd6869(1.0) cinesensor 2013-05-12 G

Camera: st vd6869(1.0) cinesensor 2013-05-8 B
[One (M7) Q&A, Help & Troubleshooting] uzman1243:
Your're right. I have all three issues but the phone is too good for me to go for an alternative.

I have the same issues on my HTC one. Camera, button and sound. The last two is not a major problem but given that I, and all of us, paid a lot for such a premium phone, you need almost no problems.

Sadly, my country has no HTC care (or anything for that matter) so I guess I'm stuck with it.

What bothers me is that all of us have this issue yet why no major websites like cnet, androidcentral or anyone have not acknowledged it. If we had large publicity for this, the HTC will be forced to start a trade in program.
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
So now what to do with our faulty devices?

Unfortunately service center in my country is held in disrepute.

I don't want receive my device after month or two with unrepaired camera + yellowish screen or build issues...

Really love this phone but this situation make me helpless...
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Damaged camera sensor was:

st vd6869(1.0) cinesensor 2013-03-13

Replacement camera sensor: st vd6869(1.0) cinesensor 2013-08-16

Still working perfectly for now! Hopefully issue will not return.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Everyone who has this problem tweet HTC, i just did again. (dont currently own phone... but want to)
[One (M7) Q&A, Help & Troubleshooting] SleemLDJ:
Check this out guys.

An update in Taiwan for 4.3 seems to have a fix for "improvements to color contrast in low light conditions"

My guess is this fixes the pink/purple tint.

https://plus.google.com/106438511189391207474/posts/YLTXHAiLRkq

Any ideas if HTC will release a firmware for GPE users having this problem too?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
That is an interesting observation.. we do have that IR Blaster built into the Power button..

Recessed power button + IR Blaster = Camera damage?

I realize I'm reaching at this point.. :(
[One (M7) Q&A, Help & Troubleshooting] uzman1243:
hmmm this seems possible
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
im still hopeful based on that screenshot
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
I really figured a "before and after firmware" screenshot would be posted already.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Where has this been released?

News team Assemble
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
The Taiwan 4.3 update that claims to fix contrast and color issues in low light conditions.
[One (M7) Q&A, Help & Troubleshooting] stirbot:
I doubt the blaster emits unless it's active. I was thinking emission from warm parts inside the phone. My line of thinking started when I got this response from HTC:

"Thanks for contacting HTC Technical Support Center!

I understand this can be changing your experience with the device and I will be more than happy to help you with this matter.

When taking pictures in low light condition, you might find the thermal/dark noise and bright pattern on their pictures. The symptom will be more obvious, when device temperature is high - 50°C - 60°C or above (122°F - 140°F).

You can check the temperature of your phone via the onboard temperature gauge. Dial *#*#4636#*#*

If device temperature is high, please stop any operations for a moment to cool down their device and try to take pictures later again.

We have already started developing an update for your phone. Once available, it will be delivered to your phone through an over-the-air (OTA ) process and you should receive a notification indicating the update is available for download. We appreciate your patience as we've worked to quickly address this issue.

If you want to send the device in for repair, you have the right to do it, however our technicians are working is the best solution we have at hand and that is developing a software issue to improve your device’s functionality."

So 55 C is 328 K, and Wien's law gives a peak emission at 9 microns, which is near-infrared. It's a possibility, but just speculation at this point.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
Hope someone posts one soon & can be confirmed either way.

I dont know what phone I'm going to get if this problem isn't resolved. I went back to iPhone but screen size too small now. Was looking at Xperia but its only 16gb :( I dont think you can touch meter on that either. (perfect-shot unlimited does this on HTC ONE)

I was even considering a lumia as good screen size & disk space, but app store & OS is seemingly poor.

I hope it does work though....
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Check oppo n1 a bit big, but looks not bad ;)
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
I was considering a ONE X or ONE X+ but i heard the camera not as good as iPhone 5 or HTC ONE.

---------- Post added at 06:40 PM ---------- Previous post was at 06:00 PM ----------

is this the same fix as the purple issue ?
[One (M7) Q&A, Help & Troubleshooting] stirbot:
I assume so, I got that response about 2 weeks ago.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
it says not confirmed if this is the purple fix here http://www.androidauthority.com/android-4-3-htc-one-taiwan-272602/
[One (M7) Q&A, Help & Troubleshooting] onisajo:
in case the update not enough, i will try this: :D

http://www.youtube.com/watch?v=6wCeGY4Lr70&feature=c4-overview&list=UUeI5PxCt2kOVkIHrIb6LH5Q
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
I would probably end up doing this http://www.youtube.com/watch?v=5GFL_cZgBWM if i tried that.
[One (M7) Q&A, Help & Troubleshooting] Ericj418:
I just read the Taiwanese thread -

http://www.mobile01.com/topicdetail.php?f=566&t=3561488&p=17

I started from page 17 to the current page 19 to get the more current posts.

Key point to note - many people claim they haven't been able to get the update in Taiwan.

domark0721

2013-09-24 17:51 #161

更新完

紫光還是沒解決 ...><

Updated

The purple tint still hasn't been solved.

jerry7223

拍完照後感覺多了一道自動修正的步驟？

整個好無言

After taking photos, it feels like there's an extra post processing step.

This whole thing has left me speechless.

天盡後的春秋

剛剛小弟去HTC的門市問關於更新的問題

店員跟我所是HTC端出問題

等一段時間再試試看就可以了

PS還在等..............................................

Went to HTC's retail store to ask questions about the update.

The sales person said that this is an issue from HTC, asking me to wait and see.

PS. Still waiting.

CHE111

傍晚順利更新4.3

RAM空間似乎變肥了

不知道HTC到底為何會有批次更新這把戲...

各位要有耐心喔^^

Successfully updated to 4.3, it looks like the Ram control has been "fattened"

NOt sure what the point was for this?

*Has image of how ram has gone from 1.5 to 1.7 gb

jerry7223

拍照速度並沒有變慢

只是亮度在拍完照之後似乎會自己調整(包括紫光情形)

Taking pictures hasn't been slowed, it only seems that there is an auto correct after taking pictures. (this includes the purple tint)

newplaza

原本是開放1.5GB給我們用，0.5GB好像切割給系統及相機使用，讓使用更順暢。

現在是開放1.7GB給我們，多了200MB。

The original ram allotment was 1.5 gb for use, 0.5 was used for the system, now it's 1.7 with more than 200 mb.

peter 0716

4.3如果還是沒把紫光修好,HTC有的看了,因為根本是賣壞掉的東西給人,一告鐵定GG,坐著看戲中

4.3 hasn't fixed the purple tint issue. HTC is screwed, selling broken devices to people. This is over, GG.

臥龍深

如果HTC用這種方式把紫光"處理掉"那只是掩耳盜鈴，就像在滿臉皺紋的阿婆臉上塗上很厚的粉而已(粉飾太平)。

一開始HTC就表明紫光是感光原件的問題，無法以軟體修復。現在的做法在拍完照後再修正，看來是以軟體自動修改紫光的部份了，這種作法不知苟同的人有多少。繼續得過且過吧~~MWC2013最佳新手機~~~

IF this is HTC's method of fixing the purple tint, it's an issue of covering up the issue.

Originally they said it was a software issue, but it hasn't fixed anything.

Right now the method is take a picture and post processing fixes it. How is this phone the best phone of MWC 2013?

This is about it. I can do more translations if need be, but it appears people in Taiwan aren't too happy.
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
if post processing fixes it, how does it know which ones have a purple tint ? What if i took a photo of something purple, would it auto correct this?

Also be interested to see the fixed images. Probably be along the lines of the live filter "fix" posted earlier in this thread, but actually done when processing maybe?

If it actually takes the photo & fixes the purple tint I dont mind waiting an extra second for it to fix it & make it look normal. I couldnt really fix mine in post processing as it was in varying strengths throughout the image, so one part would look ok, but still left with some purple.
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
if i remember correctly, (correct me if im wrong) they didnt say it's software, they just say they acknowledge the problem and it will be fixed via a software update. This way they dodged the question is it hardware or software?, and they can buy time to figure out how to cover up this issue. Admitting it's hardware will force them into a total recall and replacement for customers. To be honest they can just "promise" a software update, and delay it forever

---------- Post added at 07:50 PM ---------- Previous post was at 07:44 PM ----------

THIS !!!!!!!!!! i've been posting since forever that the issue in some H1 looks like some kind of coating that's being melted off, this caused the wavy/oily texture. and i'm guessing that for phones that have completely purple+grid texture, it's because the coating has been vaporized/melted off so there's no texture
[One (M7) Q&A, Help & Troubleshooting] Macca1980:
this unfortunately sounds like it could be true:( looking more & more like another brand I will have to get :crying:

HTC ONE X camera quality is poor

Galaxy S4 terrible internal memory, SD card issues, no touch metering

Iphone 5 small screen (good camera)

Xperia no 32gb version, not taking chance after the poor S4

Lumia great camera but poor OS & Apps

HTC ONE Best phone ever but with faulty camera.

Even with the faulty camera, I think TC NE is better than iphone 5, but I dont know if I can spend ££ on something I know is probably broken (even brand new)

I just realised I'm really picky with phones

** HTC USA have tweeted 4.3 on way
[One (M7) Q&A, Help & Troubleshooting] fis324:
The situation is worst.:mad:

Is there fix for more it?
[One (M7) Q&A, Help & Troubleshooting] buoo:
I totally agree with you. Maybe I'll buy Mi3
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Like I've been saying, I will buy the Nexus 5 as soon as it's released and sell this.
[One (M7) Q&A, Help & Troubleshooting] rn2011:
Has anyone tried to downgrade back to 4.1 firmware?

Does it fix it? if not it's probably hardware problem which is bad news for us!
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
It doesn't fix the tint at all. Once it appears, you seem to be stuck with it.

Tried this myself before sending mine in to have the camera module/sensor replaced by the service center.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
LG G2 has an amazing camera according to reviews so I am selling my HTC one and waiting for nexus 5 and will decide between that and G2. Oppo N1 is too big "(((
[One (M7) Q&A, Help & Troubleshooting] Shmi117:
What did the service center end up doing? Did they actually replace the camera module or just send you a whole new phone?
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Just replaced the camera module. Got the same phone back.

On the plus side, they also tightened up the gaps (which were miniscule), and realigned the screen so now it's flush without that "sharp edge" feeling at the top and bottom :)
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Is the purple tint now gone for you ?

And if it is gone do you notice a difference in 3.17 firmware and previous ones ? If so is it worse for you on 3.17 or same ?
[One (M7) Q&A, Help & Troubleshooting] Shmi117:
I see.

I sent in my HTC One yesterday morning so it should get there either tonight or tomorrow. My phone had a microphone issue where the call microphone would barely pick up my voice. I also had a problem with the red/blue tint. I'm hoping they say screw it and send me a new phone because of the multiple hardware problems but I am very doubtful.

I have a couple of questions. How long did it take for you to ship your phone to them, get it repaired, them have it sent back? The representative I was talking to estimated 7-10 business days but I've been skeptical because of all the bad rep people have been giving HTC's repair service. My other question is did your camera tint problem actually get fixed after they replaced the module or was it all for nothing?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Would be cool if people with bad cameras who posted their camera build date and got replacement cameras could post there new cam dates . For research of course. :)
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
After translating and reading the Taiwanese thread today it seems that not everyone in Taiwan is receiving the update. Perhaps HTC is testing the update will work first before they send it to everyone? I don't know just guessing. hehe Some of them said no more purple issue and some said camera issue still not resolved. I have no issue with mine now I hope the update doesn't mess up my camera when it rolls out.
[One (M7) Q&A, Help & Troubleshooting] pigmich:
The reason of not everyone in Taiwan is receiving the update is because too many user from Taiwan wanna update to 4.3 which announce on yesterday, so the OTA server down, then the HTC engineer from Taiwan decide to make the update by batch, so that's why some of the user from Taiwan cannot receive the 4.3 OTA update but some can right now.

For the purple noise issue, although some of the user in that Taiwan forum has already OTA updated to 4.3, but most of them both haven't got the purple noise issue originally, so they cannot perform the test, but a few of the user which are facing the purple noise issue and updated to 4.3 by OTA reported that the purple noise issue cannot be solve.

Sorry for my poor English...
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
Thanks for the info :) btw new post translated through Google.

I 7/1 at the place of business within China Telecom Matsu Senao counter purchase of a new black 32G new

beginning no purple, but after about a month there.

Because Taiwan has no chance to be a long time, has been looking after update 4.3 will improve, has yet to enchant repair.

Know to start the update 4.3 from yesterday, and finally completed version 4.3 update this morning

I thought I could ....

but ....

purple problem persists, so this update 4.3 does not solve the problem purple

seems a hardware problem, I have to find a time to go to Taiwan for repair. Alas! Orz
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Posted both mine earlier (here: http://xdaforums.com/showthread.php?p=45881772 )
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Yes, that sounds about right. In total it took 9 days (including the weekend). The replacement they carried out has totally fixed the problem for now. Just not sure if it will come back again. Hopefully it won't though.

Here's before replacement:

Here's the similar picture taken under exactly the same lighting, and camera settings, after replacement:
[One (M7) Q&A, Help & Troubleshooting] Shmi117:
Haha thanks for your input! Hopefully this new module won't die out quickly.

Also your pictures are the same, so if you want to correct those for future people reading this thread go ahead.
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Ok, thanks for that :)

The correct pictures should now be in place.
[One (M7) Q&A, Help & Troubleshooting] Shmi117:
Nice! The difference between those 2 pictures are astounding! I can't wait for my HTC One to return and hopefully not mess up the camera...
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Totally agree, Those pictures are amazing, I'm in the same situation as you, Mine is also at HTC care atm.

Well, i received an email that my phone is on the way back. I really hope they switched the camera module with a proper one!

How long is your ONE gone already? Mine was picked up last week on a friday (20-9), so its kinda fast.

I didn't check my manufacturing date on my old module, but if i receive a new module, i will try to check it.
[One (M7) Q&A, Help & Troubleshooting] kizaru:
Htc Singapore replaced my camera module. Now the purple tint is gone. Lets hope it stays that way.
[One (M7) Q&A, Help & Troubleshooting] Shmi117:
Yeah, I shipped mine out on Monday the 23rd. They said it should get there on the 25th so I have no doubt in that. I'm estimating that mine will be back next Monday but that's pretty hopeful.

And yes, if you do get a new module be sure to tell! :D
[One (M7) Q&A, Help & Troubleshooting] vcdwelt:
Talked to HTC_DE on Twitter yesterday. I send them the link to this Thread and they answered me, all affected users will have to send in their device.

View attachment 2281743

Today i called my Provider (Telekom DE, Business Line), explained the facts to them and tomorrow i will receive a direct exchange. Because at first they tried to tell me that this is a normal thing that camera shows pink in dark surroundings :confused: Felt a bit mocked, but explained the problem to another Hotline member and all went good :good:

I'm using smartphones since 2005 and i'm a customer at this provider for near 10 years. But Build Quality at the moment is the worst i had ever seen.

First had a Lumia 920, had to exchange it 4 times. Gave it back and changed to HTC One instead, and now the **** happens again :eek:

The most dissapointing thing is, my iPhone (3GS and 4) was the best phone (build quality) i ever had, but build quality is not all... Don't like iOS, but why there is no Android Phone with the same build Quality like the iPhone :confused: Very frustrating for me at the moment...

At least, can somebody tell me how to find out, which Camera Sensor is build in my device? Couldn't find it, but would take note of it before exchange tomorrow happens.
[One (M7) Q&A, Help & Troubleshooting] ardom:
Hello may i know how long did you wait for the repair?
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
To the people that sent in their phones to get fixed, did you guys unroot first, and remove the tamper sign and whatnot. Or did you guys just send them in rooted and all?
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
I haven't done anything with it yet, so it's completely stock.

But it shouldn't matter if you rooted it or not, since it's a hardware problem, not software.
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
Logically, yeah. But knowing a corporation only wants to save money, htc could deny fixing my phone because I "voided" my warranty right?
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Called our phone dealership about the tint problem. The guy there had not heard of the issue before. He did not hesitate about it probably being hardware related and needing being sent ro service. So off it goes.

Skickat från min HTC One med Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
I think someone flash the new firmware incert coin Rom the camera no more purple issue check that insertcoin threat hmm can't wait to try it out lets see once the Rom uploaded
[One (M7) Q&A, Help & Troubleshooting] rusteh:
Got this in email today. Read it carefully, there is a no guarantee in there. Dear Daniel Cristea, Thank you for contacting HTC. with regards to your enquiry , As I mentioned to you in my previous email that the next software will fix the issue and if it will not , you can contact us back and about the software ( google edition ) , there is no any confirmation that it will resolve your issue . Thank you for your patience and understanding . If you have any other inquiries, don’t hesitate to contact us again. For further details, please note that you can contact us via support line or via email following the below link: http: https://support.htc.com/enThank you so much for using HTC products.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
If i understand it, it doesn't void your warranty

mike1986 says the following:

"This operation will not void your warranty, however opinions in this subject are divided. Read more about flashing custom ROMs and warranty - Unlocking bootloader or flashing custom ROM doesn't void your warranty!"

THIS refers to the fact of unlocking your bootloader and flashing roms.

More information here:

http://xdaforums.com/showthread.php?t=1894668
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well, if any rep or repair facility gives you a hard time about the tint being normal have them explain this video.

I really wish that was my phone on the right.. :(

https://www.youtube.com/watch?v=xmZcNrIiBds&feature=youtube_gdata_player
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
My camera is not showing purple but red instead ? :confused:

Is it the same problem? I am seeing that most of the users here are getting purple noise thing on the screen ...
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well, personally, I get purple, sometimes blue, other times red.. mostly been purple though.