yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] iamaldrin08:
Before my htc one camera was not like this, when i cover it, it was all black, arhd and elementalx combination.
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
Fixed this one for you buddy. Now it looks right. U thank me l8rz.
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
even at iso 100 it wont "disappear".

i'm getting my phone to the service center tomorrow, before they deny to "fix" this problem like some other places.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Even with the blue/purple tint thingy I can have some nice shots at night :eek:

ISO 500:
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Got my answer from HTC's email support service:

Said to try:

Safe mode - Not working

Factory reset - Not working

Contact repair service center - ongoing
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
keep on whimper here! no man is going to solve your problems! htcmania.com us have started a campaign of bad publicity against htc and htc one, with the intention of touching their eggs! so if you get in trouble investigate!

you can help yourself, distribute via twitter, other mobile forums ...
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
I also contacted HTC and they told me to do 2 things. 1.lowering the iso 2.keeping the device cool but i already know that everyone has already tried it so ..... At the end it was written that if it doesnt work then i should take the one to nearest htc authorized dealer and they will check whether camera sensor is working properly or not. And they didnt mention about any update ...

I didnt share the whole email coz at the end it was written that it is strictly prohibited to share contents of this email bla bla bla...
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
that would have sent mail everybody! is a copy / paste of htc! luck
[One (M7) Q&A, Help & Troubleshooting] uZzY94:
Guys,

I did not read many posts but I ONLY have this problem when my phone is hot.

So I made 100 quick burst pictures and deleted them. I did that like 6 times. From them the phone was freaking hot and then I had this issue.

After cooling my phone down it was gone :)
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Anyway, on other phones you can have it hot and you won't face such issues, how to have cool phone in Asia or other hot regions? Pointless...
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
I also have to report something: when i open the camera app after like 2 hours , the tint is very less but after i take just like 3 photos , the tint becomes clear. I think the phone automatically adjusts something and causes the tint to be more visible. You can see this in these two pics(these were taken at same setting and same place and same time just after a few secpnds of the other. The iso was manually set to 100.)
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
I think someone got a camera upgraded anyone else ? And Is a firmware update just for camera anyone can confirm
[One (M7) Q&A, Help & Troubleshooting] slashas69:
What kind of upgrade? Software update?
[One (M7) Q&A, Help & Troubleshooting] hiro4476:
under-clock or under-volt

planing to buy One for my girl, but the camera worries me.

has anyone try under-clock or under-volt to keep the phone cool?
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Going to buy NOTE 3 !! DIsappointed with HTC One..
[One (M7) Q&A, Help & Troubleshooting] solefero69:
Yes I mean this, the QX10 in particular because it's smaller.

The official annoucement was few hours ago, 250$ (or 199€) for the QX10 and 500$ (or 449€) for the QX100.

Sorry for the OT
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
So who's in for leather back Note3? :D

I can still get a DOA for my One..
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Will its UHQA (ultra high quality audio) be better than htc one's boomsound?? And 4k video capture !!! I cant even beleive it ! if thats so, i am in for the leather ! (Htc's main marketing asset will be a reason for its downfall if htc dosent gets some proper fix soon !) Here is the situation now: htc is struggling to make its flagship camera even work fine and theres samsung giving a camera that can even record 4k !! Heres htc struggling to get a full days out of its one and theres samsung adding many more hours to its 2 or 3 day battery life !!!
[One (M7) Q&A, Help & Troubleshooting] ratcom:
jumped ship 2 weeks ago back to the galaxy s4 I originally had. Will never go back to htc after yet another bad design issue. Note 3 in a couple of months for sure......
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
That's treason colonel Tigh.
[One (M7) Q&A, Help & Troubleshooting] hello00:
happened to me too..only at nights
[One (M7) Q&A, Help & Troubleshooting] ratcom:
I am a Cylon after all ;)
[One (M7) Q&A, Help & Troubleshooting] 123421342:
Holy spoiler alert batman
[One (M7) Q&A, Help & Troubleshooting] Cyrixfreak:
Could easy do that by using the power save option, it lowers the clock to 1.5.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
I've given up hopes for a software fix for this issue. I'll just keep my One for the weekend and bring this right to our service center here in the Philippines on Monday I hope they fix it right away. I will just use my spare old iPhone 4 besides iOS 7 is coming up. Will keep you guys posted.

Xperia Z1 is great spec wise but bezels are way to big. I love the leather back and the new look of the Note 3 but they should have added a brown one as well. Classy looking phone. But Touchwiz UI is garbage and looks old and boring so I'll pass. Galaxy Gear is way too expensive. Think I'd rather wait for Nexus 5 on Kitkat :)
[One (M7) Q&A, Help & Troubleshooting] hiro4476:
okay... I'm guessing that means it's not working then...

I'm not getting Samsung's phone after rumors and rumors. (am a programmer too, many weird bugs across S2 ~ S4, and don't like the sound of 4x4 core)

I'm not getting Sony's phone because of bad experiences. (Pink Xperia SL is so cute, but the camera is shxt!! soon runs outtta juice and slower than my g.Nexus. my girl basically just left it to rust. Z had some problem... etc)

another phone that I'm considering is the Padfone Infinity. (think I need to do some homework on that one)

also interested in Sony's detachable camera lenses lo.
[One (M7) Q&A, Help & Troubleshooting] Cyrixfreak:
I can't try it. Power save is only in Sense, I'm on GE.
[One (M7) Q&A, Help & Troubleshooting] marchitecto:
This one is from LlabTooFeR:

https://twitter.com/LlabTooFeR/statuses/375138122759426048

I really do hope this one gets fixed soon :fingers-crossed:
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Samsung phones are not made to run TW,just use a third party launcher or even CM rom on your Note 3 and you will be very pleased.

For the One,I will wait till October for a fix,or else Note 3 or Nexus 5? will be my new friend.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
I hope they keep the Nexus 5 within the 4.7 - 5 inch max though. I think that's the sweet spot for me. :) Good luck to our HTC One cameras. :)
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
lies the problem jumps from one another starting iso ISO1600 and after several minutes iso200 ends, if you record video, shown at 5 minutes
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Support service said they suspect that this is hardware problem and all users who are experiencing it, should take the device to the repair service, he also mentioned that in some cases whole device was swapped for their customer, sometimes only camera.

I am looking forward to take the device to the repair service.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
In my case service center is in other country, so just to take to the service and back will take 2-4 weeks :(
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
my theory might as htc asked to another company that will build the new sensors while the other company is replenished, this fabricate sensors which work at lower voltage! which are what we have! to the same voltage (voltage of all one), this would tend to overheat sensor second time using the application / camera creating halos and that annoying red color on screen.

HTC has just informed us that they will get an update now!!:o:o:o:o:D
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
It reduces it to 1.1GHz (not 1.5) and it doesn't reduce the heat enough by its self to stop the noise. The screen, gpu, and battery also generate heat and all it takes is 29 degrees...
[One (M7) Q&A, Help & Troubleshooting] DeSaint2:
Have yall tried manually focusing around the scene? If there's a light source in the picture it can affect the balancing to get the detailsc in the dark parts of the scene.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Nothing changes :-/
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
this is my 3rd exchange for HTC one and i thought this last device is perfect but it came out with this problem

HTC seem like just close their eyes and keep on living and dont care

1st device uneven speaker grill and big gap

2nd device speaker broke with loud crack sound

3rd device camera problem.

im wondering what happen to my 4th device maybe dead pixel btw im not going to exchange my device anymore cuz i heard HTC have using other kind of recording mic

instead of original HD mic. if 4.2.2 cant fix it i would just let my baby to service center and let them crack it open sad and shame of them HTC really dissapointed with them
[One (M7) Q&A, Help & Troubleshooting] Riyal:
[MENTION=2848156]DeSaint2[/MENTION]

Give it up. I have tried almost every manual setting I could on mine for a month now on different scenarios and I can't fix it. Unlike my other HTC One it just do wonders and nomatter how I try to destroy the settings there's just no red tint showing on the camera(I have 2 HTC One).

This is really a hardware issue. Now I don't know if HTC could make a workaround on it on the software side but I'm still hoping. But if they fail to do this I might just send this device to HTC for repair, resell it and get Sony Honami.
[One (M7) Q&A, Help & Troubleshooting] anekin007:
That's pretty bad. It looks like a indoor day shot. I never had that issue. I would get that phone exchanged.

On my pictures the clear pictures is pretty accurate as the room is really that dark. It looks more nautural and only blacks shows up darker. With the 0 settings it doesn't look natural it made my walls lighter when really my walls are very dark gray.
[One (M7) Q&A, Help & Troubleshooting] MS.:
I don't have this issue. I do see few red pixels when taking photo in pitch dark room, but nothing even similar to what I see in some of your pics.
[One (M7) Q&A, Help & Troubleshooting] reycharlesconrad:
Sir can you point me out to the right app that you have? I have downloaded the photo editor by aviary but can't seem to find the "night" button not the option to fix the reddish tint. Thanks in advance
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Certainly:

Sounds like you have the right one

It's the top app. I'm using version 2.3

Here's the home screen

1. Load the picture

2. There will be an "enhance" button on the far bottom left. It has 2 stars on it. Click that

3. Hit the "night" button 2nd from the left. It has a moon on it.

And hopefully it will work really well for you too! :) I'm quite glad someone else is trying this to see if it's a universal workaround, so thank you!

I suspect other editing software could do the job too, maybe even better.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Hello everybody!

I took my unit into service last week and today I was called that my replacement unit arrived and I can pick it up (although i didn't expect them to replace my phone, but try to repair it and maybe break it even more. They agreed to except a replacement and told me that, indeed, there is a problem with the camera sensor and sent the faulty unit back to HTC ).

Ok, so I just got my new phone (the replacement unit) and, after testing it a bit, I can say that the problem is gone (or so I hope).

Below, I took some photos in the same places I took the photos posted in the first post of this thread and I compared them. So, up top you can see the photos taken with my old One unit, and below - the photos take with my new unit.

All photos are taken on Full Auto mode, with just a touch to focus before pressing the shutter button:

[MENTION=4386647]Riyal[/MENTION] I thought you might be interested :)
[One (M7) Q&A, Help & Troubleshooting] prinzhernan:
Oh no. I'm experiencing this too. Thing is I don't have warranty for the phone locally. Yikes! :( Is it possible that htc is using different suppliers for the camera sensor?
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Interested indeed! However I too don't have any local warranty so if I send mine I might have to wait a month or 2 before I get it back whether it is repaired or exchanged.

Anyways I have decided to wait for a software fix and if they won't be able to fix this till Sony honami comes I might just get honami, send it for repair and sell it.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Just sold my One yesterday! Cannot wait anymore X-( since in my country doesn't have HTC service center/distributor anymore... (failed to survive with One X then gone) lol...
[One (M7) Q&A, Help & Troubleshooting] cuchuoi0509:
how does HTC solve the issue

Did they tear down your phone to change the camera unit or give you brand new phone? If it's in the first case, then is it damaged?
[One (M7) Q&A, Help & Troubleshooting] VictorC:
I got a brand new replacement. I assume this problem was to complicated for them to try and fix in the lab, otherwise they would've tried and open it up and, most likely, butcher it. If they had done such a thing and the phone came back with marks and scratches, I was all set to argue with them and refuse the phone...
[One (M7) Q&A, Help & Troubleshooting] cuchuoi0509:
The service in your region are quite good. But in mine, they even replace and steal the original part of customer. Is your new one brand new with sealed box? If so, why do you have to wait for the replacement unit, while they have a bunch of brandnew ones in the store?
[One (M7) Q&A, Help & Troubleshooting] VictorC:
My replacement didn't come in a box, because the warranty covers the phone and the other components of the box (charger, cable, headphones) separately. So I got to keep the original box the faulty unit came in, but with the other components that are ok and they just exchanged the phone unit.

It cam sealed in a plasticky cover. I checked it and it seemed new to me: no marks, no wear-and-tear and it worked and works perfectly. I guess I had to wait a week for the replacement mainly because they had to ship my bad unit into their laboratory to check if it really was broken like I claimed. After they saw that indeed it is faulty, I guess it took 1-2 days to make a request for a new phone (just the unit without the box), receive it and after that call me to the service point to pick it up...
[One (M7) Q&A, Help & Troubleshooting] v1zard:
some says that playing with ISO will makes the camera sensor broken. did you try that out ? if you dare ;)

I read somewhere that there is one HTC One owner with no issue on the camera, but after playing around with ISO setting. the camera sensor is broken. the dark image will have purple image (not pure black). and it will getting worse if you keeps playing with ISO setting.
[One (M7) Q&A, Help & Troubleshooting] reycharlesconrad:
Can you link me to where you have read it? I think mine started getting this purple or red tint when I changed ISO settings.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
I just bought a new One built in April and it is good unit. But I think I start getting problem back. Maybe because I play with ISO setting.
[One (M7) Q&A, Help & Troubleshooting] sauprankul:
Has everybody tried setting the ISO to 100 and leaving it there?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Where you got such info?
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
the heat produced by the voltage sensor! the display of the battery and I does not influence! other movils look without the hassle! the problem is the sensor voltage! reducing it maybe the problem is fixed
[One (M7) Q&A, Help & Troubleshooting] slashas69:
So it can be done by software update.
[One (M7) Q&A, Help & Troubleshooting] ahmedhzaki:
Where did you bring that information from ? If so why are they changing these sensors.
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
no idea! ignorance?
[One (M7) Q&A, Help & Troubleshooting] teri.nk79:
Maybe ~>> Hboot 1.54

Can you down Hboot 1.44
[One (M7) Q&A, Help & Troubleshooting] slashas69:
My htc one isn't rooted, can someone downgrade hboot and test?
[One (M7) Q&A, Help & Troubleshooting] hsiu4425:
DO you guys know what is HDR?

Last night I went to a retailer store, and ran few tests of the display phone. so I covered the camera with my finger and waited like 10 seconds, and it was pure black !! then I started switching scene..

normal to night mode, still black.

Night to HDR...the red tint start coming out!!!

then i intermediately switched it back to normal mode, the screen was flashing when I covered the camera...it was like red>black>red...after a min or so..the flashing stopped...now completely RED!!!!...

THen I went to APP cleared the camera data and cache, and restarted the phone, ran another camera test, NORMAL mode still red ~

So I m guessing the HDR function may be one of the factors that causing this problem~
[One (M7) Q&A, Help & Troubleshooting] ratcom:
you may be onto something there ........ I never used hdr but do remember trying it around the time my tint appeared :confused:
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Doesn't work...Tried it already before calling HTC UK...They recommended for me to send in to the repair center! If it solves the problem, I'll be happy (unless it reappears, but hopefully it won't). The problem first occurred for me, after using the HDR setting, then reverting back to Auto, so won't be messing about with settings after/when it's fixed.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
I'm not sure who you're asking (maybe try quoting in the future...) but if your were asking me then:

The clock frequency reduction is well known and is easily observed by running a cpu monitoring app.

I still get the noise when using power saver.

I did a series of tests earlier in the thread that showed at as low as 29 degrees the noise came back whereas lower temperatures prevented the noise.

If you weren't talking to me then more info for people I guess ;)

I'm just going to assume you're referring to someone else ... :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] harlenm:
My "repaired" one still has the same problem. It's a joke at this point. Anxiously awaiting the Nexus 5 release.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Didn't you just get it back a week ago in full working order?
[One (M7) Q&A, Help & Troubleshooting] wireroid:
Guess what? Sensor voltage = ISO. Lowering the ISO doesn't address the root of the problem, it just makes pictures dark and useless in low light.
[One (M7) Q&A, Help & Troubleshooting] harlenm:
It's better than it was, but still shows the red on occasion.
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
I just don't see how this is anything other than a hardware issue.

And HTC obviously isn't going to replace all of our cameras.

We're screwed.
[One (M7) Q&A, Help & Troubleshooting] as0k:
Is it better or worse with other camera apps than stock? I now use ISO 100, and it removes the noise...

Do you even think its possible to fix this with software?

I also think the camera is really laggy, specially if you move it "fast", and the autofocus is not good. Is that possible to fix with software?

:crying:
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
This is Page 100 of this thread and still HTC has yet to acknowledge this major issue. No software fix as well. :(
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Hamdir said that they know this bug exist and they are seeking for a solution,well the sooner the better because day after day they will loose loyal customers like me.

Yesterday I tried the S4 in a showroom and it can easily replace my One if HTC can't come with a permanent solution
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
You know what I gave up my note 2 and s4 for the One because i felt this is a much superior phone overall which indeed is not until i recognize this camera issue. I will just bring this to our service center on Monday hope they fix it and fix it fast but if the problem is still there when i get it back this will be my first and last HTC phone for this is not acceptable for us consumers especially for a flag ship smartphone. Will just move on to Nexus phones.
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Same here, switched from Note2, now i regret. Third device and still same issue, giving up today and getting a credit note from the retailer for Note3 when it comes here in India later this month.

I still remember how legend device HD2 was, in terms of hardware, quality, dev support everything. Considering this issue was first brought way back in June, i dont see HTC solving this, not even an official response after 3 full months. Definitely not in a mood to replace these many hardwares.

HTC, you lost another faithful customer since htc touch, diamond, HD, HD2 :(
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
yep for sure now this is a hardware issue as this is ongoing for so long now and for sure a lot of users out there don't even know yet that they have this issue. maybe a camera sensor flaw or perhaps the design of the phone itself is not right with this camera. I think they just tried way to hard to get away from the megapixel race and market it differently believe it will sell more and now with this major issue out they just kept mum about it so nobody will storm their service centers and ask for replacement or repair.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
HTC you lost me too. Now whatever they do , i am going for the note 3. HTC have poor customer support , if this is a hardware problem then what do they think that every customer will get their sensors replaced?! Not me ! I am going to sell it. This proves samsung ia going to be the king of smartphones !
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Perhaps they are late with the One maxx because of this issue as its the same camera on the mini and maxx :eek:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
They will bankrupt with this issue or maybe late models sensor is next generation and do not have such problems...
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Don't be silly. Toyota didn't go bankrupt over something as serious as faulty breaks. HTC won't go bankrupt over s bit of red. Experienced devs thing they might be able to solve the issue. People need to chill out.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Don't be silly I can say for you too, check htc market share price, it is dropping, dropping down, with hw failures it won't get up and it can lead to Nokia's scenario, other IT gigant will buy them...
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Nokia share price jumped as soon as Microsoft brought them. Argument void.
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
Do NOT, I repeat, do NOT cover the camera with your hands or fingers when testing if the camera works or not.

You will see red because the sensor picks up your body heat (or something like that). Instead cover the lens with something solid. Put the phone on a table or something.

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Jumped, but who won out of it? Not Nokia, Microsoft...

---------- Post added at 11:40 AM ---------- Previous post was at 11:38 AM ----------

Back to the topic, who is on hboot 1.55 ver do you have such issues?