yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
Went to a HTC store here in the Philippines yesterday and they confirmed they are aware of this issue. There is also another guy who came in and asked regarding the pink tint because he said he couldn't get pictures in a concert he went to recently. We checked his phone which is a black HTC One, the sample phone of the store which is a silver one same as mine. I compared the IMEI of all our phones and mine was manufactured last May and the other two is April. I turned on all 3 cameras and placed them all in a table. The sample phone of the store is less worse at first as it only has lines of purple and pink tint to start with but eventually overtime pink on full screen as well while my phone and the black one showed pink instantaneously. The staff said they are informed by HTC that a software fix is on its way and clarified it is a separate update specifically for the camera issue only and will come in before the 4.3 jellybean system update. I know some people say its hardware and others like me are hoping that a software fix is enough. Whether the software update completely fix the camera or just somehow patch the problem don't matter to me i just want to use my camera in low light like HTC said it suppose to be doing and says the best in the market today so let's just hope for the best.
[One (M7) Q&A, Help & Troubleshooting] fis324:
Most useful writing :good:

>The staff said they are informed by HTC that a software fix is on its way and clarified it is a separate update specifically for the camera issue only and will come in before the 4.3 jellybean system update.(That is End of September)
[One (M7) Q&A, Help & Troubleshooting] Riyal:
I would say most "detailed" :D Anyways I was expecting this months ago haha in fact if you're a htc Elevate user you could go see my camera thread which contains the post suggesting to them that this is a hardware issue and can be fixed by modifying both the kernel and system drivers and must be distributed as a external patch/firmware :D They should hire me there I diagnosed the problem months before their dev team noticed it.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
That sounds promising, thanks for sharing! :D

Just because it's a hardware problem does not mean that a software adjustment by them couldn't fix it. I'm very optimistic that they will be able to do so because it's very easy to correct after taking the picture. They simply need to make the phone "ignore" the accumulation of noise. I'm making it sound more simple than it is of course, but I have personal experience with making imaging sensors ignore noise like this (though I wasn't the one who implemented the software changes and the sensor was not in a phone ;))
[One (M7) Q&A, Help & Troubleshooting] biffsmash:
You guys really believe store staff or HTC staff when they say a software fix is coming? I've owned enough phones to know it's baloney.

I get no tinting issues in low light, and the pink spot is normal and is on all phone cameras.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yep HTC did fix the screen flickering via software fix on the One X last year.

Anyway Note 3 is around the corner, I hope HTC will release a fix very fast before I begin to think of a swap :silly:
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
Mine as well.
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Well it's better than nothing... Also HTC did say they would be providing a fix for the back button issue of the HTC one months ago and they did.

Anyways feel free to believe the info we won't loose anything anyways... If it won't come or the info is not true then we could just make rants on HTC and switch to other mobile phones :) We lose a little HTC loses alot of future customers.
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
I do not know who to believe these days. I went to the only service center accepting camera repair for the htc one (the one in makati) for the second time. They acknowledged it to be a hardware problem and that replacing the camera is the solution. I am the 6th to pay them a visit about this issue. They said to wait 2-3 weeks for the spare camera to arrive.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Tried with the excellent Lenovo camera app and purple tint is here.

Btw try this camera app it's awesome: http://www39.zippyshare.com/v/95343666/file.html
[One (M7) Q&A, Help & Troubleshooting] Yozama:
Having the exact same problem after updating to 4.2.2 and unlocking bootloader/s-off/rooting
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Got my phone back from HTC,and immediately to the test. 1 minute on the black carpet, screen still black. Maybe they actually fixed it.
[One (M7) Q&A, Help & Troubleshooting] vcdwelt:
Harlenm: wait a week it two before feeling really good ;) the problem offen reappear after some time. :(
[One (M7) Q&A, Help & Troubleshooting] harlenm:
This one turned pink instantly from the moment I got it.

I'm just waiting until the Nexus 5 comes out and then I'll probably jump to that. Tried out the GS4 and didn't really like it.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
hey guys i notice one thing i flash SD rom using elemental X kernel and the problem seem like lower pink issue or not really so noticeable mayb you guys can try
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
Please keep us posted. I would really appreciate it.
[One (M7) Q&A, Help & Troubleshooting] schad89:
Need advice

Hey guys so I need some advice. I just bought a Verizon HTC one a week ago. It definitely has this camera issue that everyone is talking about. When I cover the lens or walk into a dark room the camera almost immediately turns shades of purple and red. Yesterday I went into the Verizon store on two separate occasions to try and get the phone replaced. I showed the reps my pictures with purple tint and the issue when covering the lens. I also noted that when the lens of the store model was covered, it stayed black. However, they refused to replace my phone because this is not a "known issue." There was only one of these "known issues" in the system. This is complete bull****, if I went in and my whole screen was green or my speaker didn't work or something, he wouldn't say its not a known issue and make me keep the phone. With this talk of a software update coming that may fix the phone, I'm wondering if I should go try and talk to a manager and get the phone replaced or just stick with this one.

Thanks
[One (M7) Q&A, Help & Troubleshooting] xxquicksh0txx:
I'm sorry... But since when do we take pictures while covering the lens, or in pitch black rooms?
[One (M7) Q&A, Help & Troubleshooting] schad89:
Thats not the point. There is a purple tint in many low light situations when I take pictures, which is what the "ultrapixel" camera is marketed for. , Dark rooms and covering the lens just make the problem more obvious.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Harlenm, are you saying your new replacement immediately turned pink?
[One (M7) Q&A, Help & Troubleshooting] michelsaiful:
I have a pretty good indoor illumination in my room. I took the picture right now. And...see it...seems to have used an effect of Instagram...
[One (M7) Q&A, Help & Troubleshooting] harlenm:
No, it did that before it was repaired.

Sorry it came across as confusing. My point was they definitely made a change of some sort.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
This is nothing to do with different phones, this issue appears after some time of usage (mostly, or am I wrong?) mby some1 can get totally black images etc, but once you use your camera for weeks, this issue may find you, I have those purple/red shades too. I really hope they manage to fix it by coding different software, coz obviously, they may get some really bad feedback and reputation because of this.
[One (M7) Q&A, Help & Troubleshooting] htc one m7:
i dont think it is a problem i have tested more that 20 htc one all the same
[One (M7) Q&A, Help & Troubleshooting] schad89:
My roommate has had the one since May and he still doesn't have any of these issues with the camera so maybe I'll get lucky with a replacement. Who knows though.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Sure, on the other had, the date of production also doesn't mean anything? or does it, coz mine was produced on may, some ppl bought it from Verizon and also have this issue (they should have newer version of the phone). I have no idea where or why this problem occour on some devices. I contacted my carrier on this matter (Estonian) and they said to take phone in for check, but I don't think it helps anything and I better wait for some offical announcement on this problem or software fix.
[One (M7) Q&A, Help & Troubleshooting] schad89:
Date of production doesn't seem to mean anything. People have experienced this throughout the release cycle of the one including right now with Verizon.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
It's too bad that so many have have crappy store experiences like this... I wish these employees knew what they were taking about.

Well there's no harm in asking to speak with someone who can actually help you, but replacing the phone/camera may not be useful anyway. I say this because it seems many who have gone the replacement route have ended up with the same problem a few weeks later anyway. I keep hearing about a few mystical Ones that have never and still don't have the issue so I guess you could get lucky, but the odds are definitely NOT in your favor... If there's nothing else wrong with the phone, personally I would hang on to it, correct the pictures you want after taking them, and wait it out until HTC at least tries to patch it. Know that you won't be suffering alone ;)
[One (M7) Q&A, Help & Troubleshooting] dendifelani:
At digital camera, purple tint in low light is about faulty preset adjustment , this is how to fix the preset adjustment at digital camera :

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[One (M7) Q&A, Help & Troubleshooting] shiningarmor:
use .[..code] [/code]
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Ok thanks! Waiting :p
[One (M7) Q&A, Help & Troubleshooting] kwal151090:
Hello! I'm Kenny from Indonesia,

I also have the same problem with my new HTC One, firstly I think the blue/purple flare is normal,

but when I met my friend tonight, I notice that the camera in my phone is not normal, since there is big difference in the result,

I also have the comparison, I will upload it soon as I get back home,

In my opinion, it cannot be fixed by just an update by HTC, :crying::crying:

(sorry for bad English)
[One (M7) Q&A, Help & Troubleshooting] Feeling_Free:
i hope htc will fix this as soon as possible

one of member on my local forum discovered that changing ISO manually will make purple tint effect later when switched back to auto

first he had no problem with his camera, but after he played with ISO settings and back to auto, suddenly his camera has purple tint effect

here's the link to his post and already translated to english http://www.google.com/translate?hl=...-reddish-tint--akibat-manual-setting-pada-iso
[One (M7) Q&A, Help & Troubleshooting] alexander_ekin:
Purple tint on low light camera my htc one

Video https://www.youtube.com/watch?v=4p7a9tdNVYo&feature=youtube_gdata
[One (M7) Q&A, Help & Troubleshooting] reycharlesconrad:
Got the same problem here! Pitch black room but camera is showing red all over. I am on ViperOne ROM with 4.2.2.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Really frustrated about this :'( We all must report to HTC. the more people report, the fast they fix.
[One (M7) Q&A, Help & Troubleshooting] Ardmanz:
I've sent my phone in for repair now. I'll let you guys know how I get on with it.

There was also a problem with focus past 6ft as well.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Though this isn't really a solution per se, for me at least it's more than adequate: just edit out the red or blue. I just took a couple quick pictures to demonstrate how this is pretty darn effective. I just used Aviary as the editing software because it was already on my phone for some reason (so was free) and it actually turned out to do a pretty good job with literally only pushing one button (which is why I'm satisfied with this workaround since it's so easy and takes very little time).

Examples:

Everything auto except ISO set to 400. Since this is a noise issue, this solves it but you obviously lose the benefits of this camera for low light performance.

Same but ISO800. Better detail but noise is starting to creep in. Not ideal.

Now ISO1600. Lots of detail but the color issue is in full force here.

And everything auto. Also pretty awful color.

Now, the exact everything auto picture from above, but simply clicking the "night" button in Aviary. You keep most of the awesome detail the camera is known for but the color is pretty normal (and really completely acceptable to me considering it's a night shot)

So if all I have to do is push one button, I'm ok with things the way they are. But there's always room for improvement in software to make it even easier :)
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
i have done my report to HTC so everyone should report to HTC now before he launch the update for 4.2.2 at least he they can settle for us before they launch

i dont wanna send my phone for them to crack it open cuz i just brought it last month now every send and report to them
[One (M7) Q&A, Help & Troubleshooting] VictorC:
This! This is exactly what I'm getting.... And I .... pardon me, WE, are not the only ones! But apparently HTC chooses to bury their heads in the sand. [MENTION=4386647]Riyal[/MENTION], who has the same problem, reported it to HTC and they say they never heard of it... :mad:

I couldn't stand it anymore and took my phone to the repair service last week... guess what? They looked at me with some degree of suspicion and said they never heard of this problem before! :mad:

I understand your point, but I for one just can't get over it... It's an issue, whether we like it or not... I can't stand it because I chose this phone for the low-light performance of the camera. I gave up all the other stuff (I accepted that this camera would return some mediocre results in most well-lit scenarios / and some great results, but only if you tweak and tweak and try and try with the camera in good daylight) knowing it would absolutely shine in low light (and with the stupid blue/red tint I'm not even talking about very low light scenarios :mad: )

I'm awaiting the verdict for my phone form the service company... (and building anger if they have the nerve to tell me its nothing wrong acording to their analysis... :eek: )
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Granted, but it IS performing in low light, all the right info is in the picture, you just have to bring it out so to speak with a quick edit. Don't get me wrong, I'm totally with you on the fact that it is an issue and it absolutely should have been fixed before we ever got the phones (and call me an optimist but I still think they will fix it eventually), but...but... seriously, look how easy! Haha ;)

I do a lot of photography with my DSLR, and have a bunch of professional photographer friends, and it's really not an exaggeration to say that the raw picture typically accounts for 60% of a photograph. The post-processing makes the rest (even if it's as simple as burning a highlight here and there). Maybe that's why I'm so content with this correction, business as usual?

---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------

Ps, I'm looking forward to hearing what they say about your phone too!
[One (M7) Q&A, Help & Troubleshooting] Riyal:
[MENTION=5235636]VictorCozmei[/MENTION] [MENTION=5223921]Xerro-Five[/MENTION]

I have already reported this issue on elevate. For those who have an account there please support my thread.

http://elevate.htc.com/topics/6-member-help-howto/phase/6-member-help-howto/submissions/7579

An HTC employee already took notice of the issue and this was his reply...
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Good to hear, exposure is critical like the rep said.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
Everyone aim the sniper on HTC now shoot it until they fix it i have send this link to HTC email as well i hope they take a look this link and fix it ASAP

everyone can send this link to HTC let them know and read this issue ^^ peace
[One (M7) Q&A, Help & Troubleshooting] satfun123:
Firmware: 1.29

Dark Place:

Put Finger on CAM

No Finger on CAM

ISO 800 in Dark place
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
I think yours is acceptable! Mine is the worst!
[One (M7) Q&A, Help & Troubleshooting] anekin007:
The dark blue noise isnt new to camera phones. I even experienced it when I had my iphone 4S. I could care less about the red. The red noise only shows up when taking pictures in pitch dark. I see no point in taking pictures in pitch dark when all you will see is black. If you want a black photo just download a black wallpaper.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
Man, it is not like what you think. Take a look at my attachment. The light is enough for average phone to take a normal photo.:eek:
[One (M7) Q&A, Help & Troubleshooting] anekin007:
Try turning up the contrast to +2 and turn down the saturation to -1. Remember the One is only a 4mp camera so dont expect much for quality. There will a lot of noise and auto setting can do so much. Taking dark photos with no flash requires some setting adjustments and theres so much you do can with the few settings available. After that it requires post production.

Heres a couple shots I just took. Theres no light in my living room. The closest light is about 25ft away which is a chandelier light in my kitchen with 6 20w equivalent bulbs. One 60w equivalent bulb lights up more than the chandelier.

---------- Post added at 01:14 AM ---------- Previous post was at 12:30 AM ----------

Heres another shot with some colors. The color is still pretty accurate with the setting adjustment and low lighting. exposure 0, contrast +2, saturation -1, sharpness 0. This picture was even shot in ISO 1600. I can increase exposure to bring in more light, some cases the a little blue noise will show up and other cases no blue noise at all. I can also produce a high blue/black background if all my settings are at 0 so my phone isnt special. I just wish that HTC would let us save custom setting for easy selection.

Heres a comparison shot with all image settings to 0.
[One (M7) Q&A, Help & Troubleshooting] 12rithy:
It is lost the detail in the really dark side compared to the normal HTC One. Anyway, I did follow your setting and hete it is contrast +2, saturation -1 and ISO 1600
[One (M7) Q&A, Help & Troubleshooting] Mikanoshi:
He should use file attachments :D or decompilation at least
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
Both images are taken in the same lighting, both with ISO 800. Only difference is that I took a bit longer before snapping the second picture.

Conclusion: The camera is capable of taking good low light images if you're fast enough. And as many has suspected before I also think that the issue might be heat related. I doubt a software fix will do, but who knows?

Still waiting for a response from HTC Sweden.

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] cocori002:
No solution yet or I'm wrong?

Here a pic of SAT(DOA) recognise the faulty of the camera.

In the capture says: first the user detect a fault with the camera and second the support service detect the same problem but when the phone arrived to user "trevice33" the phone take pink photos, again WTF!.
[One (M7) Q&A, Help & Troubleshooting] dendifelani:
Thank you :)
[One (M7) Q&A, Help & Troubleshooting] bornno1:
Mines worst. I think heat caused it.
[One (M7) Q&A, Help & Troubleshooting] skippper:
Mine is the same as yours :)
[One (M7) Q&A, Help & Troubleshooting] Guich:
We have a conclusion ( [MENTION=4386647]Riyal[/MENTION] and me): the camera issue it's a software issue.

It's caused from some libs and a bit of code in the kernel.

So, we're at working to how to solve it, but this require time.

We hoping that we can do a solution soon.

Cheers,

Guich :)
[One (M7) Q&A, Help & Troubleshooting] °Dexter°:
This would be awesome, I'll wait eagerly for this...thanks guys!
[One (M7) Q&A, Help & Troubleshooting] dendifelani:
Riyal who build sonny purple tint camera fix?
[One (M7) Q&A, Help & Troubleshooting] solefero69:
Not only from heat because I cooled down mine for 15 minutes (it was really cold) and immediately turns pink while launching the camera app :\
[One (M7) Q&A, Help & Troubleshooting] Guich:
We have to reverse engireeng a lot of stuff...

Yup, he edited a bit of code of the kernel and he saw that there is a problem with this, but the libs of the camera will reproduce the effect also with the kernel patched, so we have to edit the libs too :)
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I hope it can be fixed via kernel as said,though it would mean its a hardware bug and this patched kernel will bring up new presets tailored for it.

Because if the problem was a broken kernel then flashing a different base or non-sense rom would fix it,and its not the case.

We can't reduce noise but thanks to a special white balance we can bring back blacks
[One (M7) Q&A, Help & Troubleshooting] Guich:
We have to balance the color with the kernel and the libs...

But isn't hardware the prob, because my camera work fine ;)
[One (M7) Q&A, Help & Troubleshooting] nashshafrulrezza:
in HOX day.. not everyone have green tint on camera and it is software issue including me.

So can't said it is hardware issue, eventhought I've agreed this is hardware issue in my view.
[One (M7) Q&A, Help & Troubleshooting] Guich:
I don't think, but i may be wrong.

So, i will say, after the update all people have this problem.

And, the libs are changed and also the kernel is changed.

But we can see, maybe we can try yo fix this, but if this is hardware, why not all the phone have this?

And why before the 4.2.2 update this problem there isn't? :D