yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
So it's useless to wait for a ''miracle fix'' from HTC?

I don't want to send my phone to HTC repair in Europe because it will cost me a leg (I am in Lebanon).

Ok then! Will swap with G2 or s4 :crying:
[One (M7) Q&A, Help & Troubleshooting] vizzy:
My photos turn out fine.

The issue I have is when i have the camera on in the day on my screen I can obviously see what the camera can see. At night (pitch black, darkened room) I put my camera on and my screen will go fuzzy red. If I then take a photo, it works fine, its blurry but its a dark room so this is expected.

But this only happens at night, I can cover every sensor on the phone in the day and I can not replicate the red fuzzy screen issue. So to me, my issue sounds like a software issue, if it was hardware I would be able to replicate it at any time of day.
[One (M7) Q&A, Help & Troubleshooting] cangia:
But lol! Hw or sw?!
[One (M7) Q&A, Help & Troubleshooting] ManuH8:
Restore system - Camera OK - Software

Restore system - Camera BAD - Hardware
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
Looks like they are not sure themselves if it's a hardware or a software issue. And they're almost asking you to restore. And root your phone? Where I come from, htc charges repair cost if the device is found rooted
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
You are right! This problem exist only in night scenes. So interesting...

Tapnięte z HTC One.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Yeah so that leads me to thing is software. I guess we will see when a new bar comes out our android 4.3
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
That's because it's noise. Noise in camera sensors is the result of the pixels collecting minimal light - some pixels get light while others may not, and the ones that don't can "think" they do so they report a signal that is just noise. This happens to every camera sensor ever made to some degree but not usually this bad. The fact that the noise is red is also not unique. One of the cameras on our microscopes at work does the same thing while I've never seen the issue on my DSLR. It may be worth noting that the microscope sensor runs very hot, and heat is known to alter sensors (astronomical imaging is done with actively cooled sensors).

I could see this being hardware or software but the fact that some have it and some don't on the same firmware and OS version makes me think it's hardware...
[One (M7) Q&A, Help & Troubleshooting] vizzy:
So are you saying the issue I am experiencing isn't actually an issue is just how camera sensors work?
[One (M7) Q&A, Help & Troubleshooting] harlenm:
another replacement came today, same issue. serial number is 18 apart from each other.

asking for another one, but trying to see if they will send a silver one instead of black to see if that makes a difference.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Not really. I'm saying that it's a common problem with sensors which is why I'm thinking that it may be hardware now. But the fundamentals of how sensors work do cause these problems, it just comes down to how the manufacturer addresses them to prevent the user from seeing the problem, whether it be by modifying the hardware or tunning it out in software. I can very easily fix my microscope sensor by software, and it takes me 12 seconds to fix a picture from my One that has a red or purple noise issue (see my previous posts in this thread as to how this can easily be done).
[One (M7) Q&A, Help & Troubleshooting] cangia:
but .. if there is a hardware issues, should'nt see a quality decrease in ALL photo and not only in low light pictures ?
[One (M7) Q&A, Help & Troubleshooting] P@CK@R@CK:
This is a hardware issue. Wife has a black one no problems at all. I returned my silver one to Sprint because of the issue for a replacement. Got the replacement today and still have the issue. The silver floor model was fine. The employee's silver model was fine.

Ran updates and factory reset several times with no luck.

Not happy.

---------- Post added at 04:50 PM ---------- Previous post was at 03:57 PM ----------

Response from HTC

I understand the importance of your camera functioning properly in low light conditions. I would be happy to assist you with this.

I would like to test the device in Safe Mode. Safe Mode will disable all third party applications or non-stock software on the device. To enter Safe Mode, power off the device and then press Power to turn it on again. As soon as you see the first splash screen press and hold Volume Down until the device boots to the Lock Screen. You should see “Safe Mode” in the bottom left corner of the screen. Then test the device and see if the issue occurs while in Safe Mode.

If the issue does not happen while the device is in Safe Mode, the issue is most likely related to a third party application. Third party applications can sometimes conflict with the operating system of the device and can cause problems with normal functions or other applications. You will need to remove any third party applications you have on the device. Please go to Home, Menu, Settings, Manage applications, tap the application you want to remove, and then tap Uninstall.

I hope this helps, Jack. Please let me know what happens. I look forward to your response.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Kathleen

HTC
[One (M7) Q&A, Help & Troubleshooting] harlenm:
ATT told me yesterday that I can switch to another model since I've had 4 devices. Now today they tell me they can't, and number 6 is on its way.

This is a joke.
[One (M7) Q&A, Help & Troubleshooting] P@CK@R@CK:
Latest response from HTC. My reply prior to this was. "It didn't work".

Thank you for this information.

Let’s go to Settings, Apps, find the Camera application and tap Clear Cache and Clear Data if possible. Then try taking a photo to see if this helps.

If not, do you have a case on the device? Also, you may want to try cleaning the camera lens with a microfiber cloth to ensure there is no dirt, dust, fingerprints, etc on the lens that may be interfering with the photo.

Also, please go to Settings, Power, and uncheck Fastboot. Then power off the device and power it back on. Do not choose the restart option because we need to power it off completely and then power it on.

If this does not resolve the issue, please go to Settings, Back Up & Reset, uncheck Automatic Restore, and then uncheck Back Up My Settings. Once this is done, we will need to perform a factory reset. Please note that this procedure will delete all personal data, customizations, and files from your One, so be sure to perform a full backup prior to beginning. I have attached a document with the steps you need to back up your information.

1.	With the device powered off, press and hold the VOLUME DOWN button, and then press and hold the POWER button.

2.	Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.

3.	Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

Please let me know what happens, Jack. I look forward to your response.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Kathleen

HTC
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
No, noise presents in low light, see previous post
[One (M7) Q&A, Help & Troubleshooting] cangia:
well ... from Italian Forum :

" Appena aggiornato alla 4.2.2.

Ora le mie foto sono viola. "

( Update now to 4.2.2 ( from 4.1.2 - all stock ) . Now my picture is purple "

The user take a picture BEFORE upgrade ( and was good ) and just after done update .. and result camera issues .. ..99.9 % is a software issues ..
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
this is not a software problem, hardware is! It is also the case in 4.1.2
[One (M7) Q&A, Help & Troubleshooting] cangia:
Hi. Do you have 4.1.2 and same issues ?
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
I do not, but in other forums say they have the problem in 4.1.2
[One (M7) Q&A, Help & Troubleshooting] cangia:
maybe there was a little update ( camera driver ) for 4.1.2/4.2.2 that cause this issues ..
[One (M7) Q&A, Help & Troubleshooting] afhum:
Worthy experiment right there. I was wondering if HTC can set the camera's 'driver' (software) to make the camera become less aggressive. Hence, less heat. Just like how GPU drivers work.
[One (M7) Q&A, Help & Troubleshooting] koax88:
i dont know..htc already acknowledge this issue..if the 4.3 update available to most people and yet still not fix the problem, i wonder what HTC next excuses..:rolleyes:
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Bah HTC will be dead in no time,financial results are bad even with the One and if you add this camera problem...

I think the last HTC we will see will be the One sequel in 2014 :eek:

Too bad because I always defended and loved this brand but if it's 100% hardware fault that big then no thank!
[One (M7) Q&A, Help & Troubleshooting] vcdwelt:
Some new from my One :)

Got a replacement from my Provider (T-Mobile DE)

--> Same issue and in addition the power button was also faulty

Complained at Provider

-->Received another replacement device

--> Until now all is fine. No Camera issue no other issue

Not a good thing for HTC i think, from 3 devices 2 were faulty...

If problem will appear again on this device, i could replace it with a other Phone. And i will do so and get a LG, Nexus or something else, but NEVER a HTC again!
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Yep I was thinking that too. I'm actually hoping that could be done.
[One (M7) Q&A, Help & Troubleshooting] koax88:
its so funny to think about it, one of the htc biggest selling point which is ultra pixel became one of its biggest issue..HTC need to act fast about this..i pay premium price for premium product, not this..
[One (M7) Q&A, Help & Troubleshooting] godutch:
My SGS2 at one time had a serious problem with either a purple or green spot, especially on whites, this could be ameliorated by chosing another whitebalance until at some point a Samsung update fixed it permanently. My One a few weeks ago also made really purple night shots but since moving to 4.3 roms and firmware the nightshots are good again.

You can be sure that when the color is off only in certain situations, it' s a software problem. Maybe not all sensors behave the same but HTC can fix this is software but they need some time to figure out how certain different batches of sensors respond and correct accordingly. I am 100% sure the purple tint is either a software issue or an issue which can be fixed in software
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
The only solution for the HTC (High Temp Camera) would be liquid cooling. (Backpack sold separately) :silly:
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I sure hope so. So let me get this straight, your camera was bad and the 4.3 update fixed it? are you running stock? the purle does not appear at all anymore no matter how long you use the camera?
[One (M7) Q&A, Help & Troubleshooting] godutch:
maximushd, with the latest firmware update, no purple anymore whatsoever
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Anybody here want to give [MENTION=1865045]godutch[/MENTION]'s setup a try? The exact same set up, maximushd, same firmware and etc and see if theres improvement? I'd love to try but I want to stay stock at the moment.
[One (M7) Q&A, Help & Troubleshooting] koax88:
i want one!
[One (M7) Q&A, Help & Troubleshooting] godutch:
but the result could still vary as different sensor might react differently under low light. Anyway if you want to convince yourself the problem is software take some other phones and point them at a bright white surface and play with the whitebalance a bit and see what happens and how similar it looks to the problem with the One under low light
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Yeah you have a point. I guess some sensors could be remedied by software, but others cant. Others even reported that the 4.3 update made it worse.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
The results vary. In the firmware thread people still have the issue even though they are updated to latest software and firmware etc

Tonight in going to try elegancia. Then update firmware to see if anything happens, I'll also install maximus to see if there is any diff.
[One (M7) Q&A, Help & Troubleshooting] godutch:
just some pics one on defaults, the others messing about with the settings

https://share.htc.com/foV3tFED9

https://share.htc.com/w6PgVMJD9

https://share.htc.com/JZdUpQai9
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
For people who saw a big improvement after 4.3 update,did you update the FW to 4.3 or just flash a rom?
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
when i cover my camera with shirt it shows black screen also in dark room it shows black screen , only my issues is the photos is toooooo noisey in different conditions and sometimes the pink tint in the middle of the camera pops up:confused:
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Which one firmware you have used? You are s-off?
[One (M7) Q&A, Help & Troubleshooting] godutch:
The latest, don't remember where I got it but the modded one that came with the official US 4.3 update
[One (M7) Q&A, Help & Troubleshooting] afhum:
May I ask, which one specifically is on default?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
In addition to purple ring issue I have pink spot too
[One (M7) Q&A, Help & Troubleshooting] godutch:
The one which says default in the title (above the picture)
[One (M7) Q&A, Help & Troubleshooting] afhum:
I think I'll wait for the official UK update. See if HTC can fix it on stock. If not, then I shall root and flash whichever you're using now :)
[One (M7) Q&A, Help & Troubleshooting] godutch:
You can improve this by tapping somewhere on the picture, before taking it, you should experiment a little before taking the picture. The one will change its metering method from average to spot when you tap.

---------- Post added at 05:19 PM ---------- Previous post was at 05:14 PM ----------

Check this thread, full of great tips to get the most out of the one's camera:

http://xdaforums.com/showthread.php?t=2464750
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
exactly the same
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Yep I wanna know too because I think flashing a rom doesnt include the FW.

I'm gonna wait for the official update too, but I read that it became worse for others and it wont go back to the way it was.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Thanx. But camera supposed to take picture without pink spot. Never had such an issue on Nexus 4. Same problem was on SGS2, SGS3.
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
does anybody know how to get rid of this pink ring ? i sometimes swipe my hand in front of the camera to reduce it somehow ....

one other question is your front camera too noiseyyyyyy
[One (M7) Q&A, Help & Troubleshooting] godutch:
Well it sometimes happens because the light situation and metering method used (i was wrong it's not average but center), great picture take a great photographer too, even the most expensive camera will take crap picture when a poor photographer uses it. Use the tap to focus and lock....
[One (M7) Q&A, Help & Troubleshooting] alangrig:
My most lovely sun set picture. Only on HTC ONE available. Uniq picture.
[One (M7) Q&A, Help & Troubleshooting] godutch:
Here's mine

https://share.htc.com/Zve7gNxM9
[One (M7) Q&A, Help & Troubleshooting] koax88:
thats so amazing!! only htc one can do that!
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Guys i am going to sell my HTC ONE , but how do i even explain it to the byyer that the camera is nomal and every HTC ONE haves it. As soon as the buyers see the camera, they dont wanna buy it ! Anyone here wanna buy it or somethin'?
[One (M7) Q&A, Help & Troubleshooting] shaaXo:
I still have the issue (didn't had it 2 weeks ago), so it seems permanent.

Apparently, letting the phone heat up to 40°C and/or shooting a single low light HDR picture caused it on my One. Not sure what to do now... probably trying to get the camera replaced in a few weeks.
[One (M7) Q&A, Help & Troubleshooting] afhum:
That looks so good. Looking forward for the update!

Lol, I think I should start using HTC Share. Never thought it's quite sleek.

Really? Now that's gonna give me a headache to think about it. :p are you using the UK unlocked version as well?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Nope I'm using the AT&T version. And yup it sure is a headache trying to decide whether to upgrade or not. Haha let me know how yours goes when you upgrade :)
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Wow.. Well, First of all it's absolutely NOT normal. And every HTC ONE phone absolutely does NOT have it. If I would've seen mine when buying it I wouldn't have bought it either. You can't try and sell a defective phone as non-defective and expect people to just go with it. Best bet is to just be honest with them or use the htc warranty to receive a new one and then try to sell it..

Quick Question if I may. Why are you trying to sell it in the first place?

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
I know that but there is a problem. I brought the phone from another country. Is there any possibility that HTC is my country will fix my phone??
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
What I don't understand is how HDR can ruin the camera
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Hdr has nothing to do with the camera going bad. That much I can say for certain..

*s¡gned

---------- Post added at 01:58 PM ---------- Previous post was at 01:56 PM ----------

They most deft should, doesn't matter where you bought it, it's still an htc device with htc warranty.

*s¡gned

---------- Post added at 02:02 PM ---------- Previous post was at 01:58 PM ----------
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Concerning heat affecting some and not others.. I just think once htc realized what was happening that all they did was start better insulating the sensors from the heat inside the phone to solve the issue, which they should have been doing from the start. Of course, the only way to verify this is get one of the first batch phones and a newer one and pop them open to compare.

*s¡gned[/QUOTE]

Thanks for the heads up. I have contacted HTC PAKISTAN. Let's see what happens. I will keep you guys updated.
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
I should receive my device tomorrow, took 14 days to replace the camera, I will post the sensor production date asap, I hope they didn't add old camera, otherwise it will finish with the same problem.

I think I am really going to give it a hard test to see if this issue is fixed or not.

Biggest question for me: Did HTC rushed One to the market? They should have tested the camera for months, different conditions, humidity/heat degrees and so on. Seems that test period was way too short. One Mini doesn't have this issue right? Max shouldn't have it either, One was announced first and failed.
[One (M7) Q&A, Help & Troubleshooting] onisajo:
fyi camera module is not conected directly to mainboard. camera flex is conected to a separate pcb, so i dont think heat from mainboard will destroy the camera .. cpu will add a little more heat but its the ic on cam module itself that cause overheat.. from what i observed, even when mainboard temp is low,, the camera flex module will get very HOT just a few seconds after we activate cam apps
[One (M7) Q&A, Help & Troubleshooting] the_eclectic1:
Some users do report this issue with Butterfly S too.
[One (M7) Q&A, Help & Troubleshooting] ank707:
Clicking more and more and just realizing how bad HTC has gone with this product. The MACROs are really bad, go any closer than 8 cms and say goodbye to MACRO. Even the 3 year old Samsung focus that I use as my second phone produces great Macro for 5 cms range. FOCUS is another thing that has gone wrong with the camera module/software/blah blah. While one focus on the subjetc it seems to be locked but then end results are poor with focus being lost from all other part of the picture.

Feeling so stupid....I used to fight for HTC since it's HTC GENE aka HTC3400 days, and tweaking things around WIN 6.0/6.5. But no more loyalty HTC. You have disappointed loyal customers like me and many others by selling this 600 USD crap :mad::mad::mad::mad::mad: . Feeling more :mad: coz knowing that I can'd do anything for the replacement since I bought it from Amazon unlocked.

Feeling mad and depressed, but telling everyone at the same time who looks at my phone and ask if he should buy it or not. My staright answer is a big NO telling them all the reasons. Might make people laugh but atleast I could help them save their hard earned money.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
HTC covers 1 year warranty bro send it in and they will fix it if you live in a place you can't ill Give you the address of HTC in the state's send it to them they do have inernational shipping you know they might not cover warranty in different regions so you may have to pay for camera module

I know Id be on the phone trying to find somewhere to send it .

I'm suppose to get mine back tom or wed
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
But I read in the past posts that some tried HDR in low light then that's when their problem began. That's why I've never used HDR on mine
[One (M7) Q&A, Help & Troubleshooting] Neo_Sk8eR:
I also have the pink ring in the middle but if i turn all lights off the screen is black, flash and daylight fine.

Afraid if i swap it ill get a worse unit
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
Me too the same situation as yours ... My advice to you dont change your phone , this ring sometimes is avaliable and sometimes no and i think a software update will fix it
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Can you please share the manufacturing date of your phone and the cinesensor date?
[One (M7) Q&A, Help & Troubleshooting] Riyal:
:D Try zest air you won't spend more than 1k for a single flight... Or catch some promos so you'll get better discount :p
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Hahaha! I have to leave it there, go home, and come back to pick it up. :P I've never done that for any of my other phones before

By the way, the front camera has nothing to do with the rear one right? The rear camera won't get damaged when I use the front camera often? Because I always use face unlock.
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Nice video buddy! I posted this on HTC Elevate this should help your video get more noticed by HTC employees than here on XDA.

By the way [MENTION=4035990]koax88[/MENTION] could you tell me what chipset is behind that copper flex you're touching? And does it really generate that much heat? If yes like how many degrees of temperature?

If you could pinpoint me what part of the camera is behind that flex maybe I could create a remedy or at least reduce the heat heat issue through software.
[One (M7) Q&A, Help & Troubleshooting] koax88:
This video is not mine,i just post it here..:D
[One (M7) Q&A, Help & Troubleshooting] Riyal:
Well you could tell them to rush it and give you priority since you need to go back to cebu :p I'm sure they could understand that... Or stay in a hotel/apartment for the mean time and just enjoy your vacation in manila haha! And with regards to the fron cam nope! They're 2 different things should not affect the other one at all.

---------- Post added at 09:22 AM ---------- Previous post was at 09:21 AM ----------

Is the person who made the video a xda member? If so could you tell me who he is? I really need to speak to him in case I know I can underclock that specific chipset given he could pinpoint it directly to me.