[One (M7) Q&A, Help & Troubleshooting] ank707:
Hey man.. can you please share with me the mail Id. I contacted the one in Colombia over the phone. They sent me a mail which I'm quoting below. They are saying that since it was bought from AT&T USA , the warranty cover is not in LAT America. Apologies since it's long :

"Hola Ankit Katyal,

As it was not possible to repair your device in the United States, we can offer an exclusive repair service in Latin America. You will be responsible for the fees that may arise with the repair process. Below are the terms and conditions for the repair process. In order to continue with the repair, you must agree to the following:

1 - The process and shipping fees must be covered by you. You are responsible for shipping the phone to our service center in Bogota, Colombia. Additionally, you are responsible for the shipping fees from the service center to you. If you’d like, we can pick up your device. The cost for this service is $8.000 COP (round trip) in Bogota and $16.000 COP (round trip) in any other place in Colombia.

2 - The global repair service fee does not cover diagnostic testing, labor, parts and shipping. You are responsible for these costs. The diagnosis fee is $9.17 USD.

3 - The quotation with the final repair price will be sent to your email address once your device has been through diagnostics.

4 - You will have the option to accept the quotation to repair your device, at which time we will send you an outgoing email with payment details. If you choose not to repair your device, you will be sent the payment details for the diagnosis and shipping. Payment is mandatory in order to have your device shipped back to the address you provided.

5 - The payment can be completed by bank deposit which you can make from your local bank.

6 - The repair process, from the moment that we receive confirmation of your payment, will take a maximum of five business days (this does not include the time it takes for return shipping).

7 - Once the repair process has been completed, your phone will be returned to you. If your device cannot be repaired, then a new phone or a refurbished like-new phone will be shipped to you in its place, at the discretion of the repair center. If your phone model is obsolete, you may receive a different new or refurbished like-new model within the same price range.

8 - Neither HTC nor their authorized suppliers are liable for a phone whose shipping fees are not paid within 30 calendar days from the date the customer was contacted in regards to the diagnosis and payment.

If you agree with the terms and conditions described above, please reply to this email with your approval along with the following information:

- Full Name:

- ID Number (e.g. your Driver's License):

- Phone Number:

-Area Code:

-Telephone Number:

-Mobile Number:

- Shipping Address:

- Country / City:

- Estimated shipping date:

Once we receive your approval to the above terms, we will email you the instructions so that you may send your phone in for repair. In order to pick up your device, please provide us with the following information:

-Full name of the person who will hand-off and receive the device:

-ID number (C.C.) of the person who will hand-off and receive the device:

-Mobile number:

-Landline number:

-Address where we will pick up the device and drop-off the device:

-City:

-Availability (Morning? Afternoon? Working hours?):

The process of collecting and dropping off the device is dependent upon availability. For this reason, we are unable to provide the exact time when the device will be picked up. We do ask that you please let us know what time of day the unit can be picked up and dropped off; morning, afternoon or working hours.

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Sinceramente,

Diego

HTC "