yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] vijethk:
I have the same issue - Pink/read in left side of the photos

I have the same issue.

I just bougth it today, and I was shocked and i see many say they have the issue.

Might be then it is a software issue. I hope HTC will release a update soon.

When I cover the lens, half is back and half is pink.

Something wrong with the Software of the Camera. I hope HTC will soon release a update.

Regards
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Sigh...

It is a hardware issue.....

It is not a software issue

a new rom /firmware/app will not fix the issue..
[One (M7) Q&A, Help & Troubleshooting] nick.m.harris1:
I've read through the thread. And I'm hoping your not right :mad:..That would be devastating. Can i ask why do you think its a hardware issue?
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Cause if it was a software issue every one would have it, and not all do.
[One (M7) Q&A, Help & Troubleshooting] sauprankul:
I guess that makes sense. I think this is one other defect that I will talk to htc about (hopefully) this weekend.
[One (M7) Q&A, Help & Troubleshooting] vietkangta:
sigh having the same issue here, i have the google edition i bought online. not impressed with the low light situation with purple tint.
[One (M7) Q&A, Help & Troubleshooting] mekpro:
lucky One or just too young ?

I try to buy 2nd hand HTC One in my country. All 3 of them had affect purple tint.

There is only single One i found not affected. It is the One that show in the store for sale. Perfect black when camera is covered.

I'm not sure if its depends on machine or every machine can affect this if used for long enough.

The One on store maybe the lucky One or it just too young to show the effect :confused:
[One (M7) Q&A, Help & Troubleshooting] Guich:
Someone with the root, and a custom recovery can pm me?

I'm doing to resolve the problem, but i need tester because my phone don't have this issue :)
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
How long have you owned your device and how often do you use the camera?
[One (M7) Q&A, Help & Troubleshooting] Dac0908:
I wonder how this problem wasn't discovered in all those reviews? Looks like a large number of devices is affected and they all went crazy about how great low light performance is. Something like this would completely kill the sales.
[One (M7) Q&A, Help & Troubleshooting] AdrianE46:
I have this issue and would have never noticed it if not for this thread. It slightly bothers me but i wonder why people complain so much about this.

In low light scenarios it does not appear. It only appears if you try to take a picture in compete darkness without a flash. In other words "if you try to photograph the darkness itself". Honestly, how many of you really need completely black pictures?

I'm not saying there is no problem here, just that it's dependent on a scenario no one will encounter. If it gets dark enough to become red it's dark enough that you really need the a flash, which cancels out the red. So the problem is kinda redundant in my opinion.
[One (M7) Q&A, Help & Troubleshooting] Dac0908:
As I wrote earlier, on my vacation I wanted to take some pics of a moonlight over the sea, with city lights in background. Results were horrible in night and auto mode, had to lower ISO and then it was too dark. I know what some may think - dumbass, take a real camera! But what's the point of a capable smartphone then? It was one of those moments where you can't be prepared.

And yeah, gf's old and girly HTC Rhyme could take decent pics without a problem. While One is supposed to be like a low light wonder.
[One (M7) Q&A, Help & Troubleshooting] Riyal:
It's not only about low light... It's also happening on close up black objects :) The issue here is about the sensor's rendering of the photosites when it's experiencing odd exposures.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Not really, lot of One users didn't upgrade to the new FW or 4.2.2 nor 4.3 roms.

I noticed my first ''blue is the new black'' photos when I flashed Paranoid rom 1 month ago,but now Viper 2.1 is still blue.

Before Paranoid low light photos were respecting the black color
[One (M7) Q&A, Help & Troubleshooting] dendifelani:
Puprle tint is usualy come from ir camera on low light. Do htc one using ir cam :D
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
These were the first four lowlight shots that It have taken almost two months ago. Purple tint was not really evident. It just gets worse with time.

And this issue is not only with completely dark scenes. Dimmer indor lights also stimulate this problem with the camera. Surely htc one captures more details in lowlight. You can see that even beyond the purple tint. But the purple overcast is just a mess.
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
And these are some random pictures taken with a fairly good lighting yet the purple tint persisted.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
Ok guys i found out where the problem came from

my picture seem to be ok at 1st i update to 4.2.2 and i rooted intsall all kind of rom and the camera without problem.after yesterday

i capture the picture with hdr mode and today morning i try cover my camera lens then it start to have the problem red and purple.

So i thinking maybe it have something to do with hdr
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Message guich on previous page, he may have a fix.
[One (M7) Q&A, Help & Troubleshooting] Marco.t...:
I have tried the fix but it doesn't help. He will investigate more time tomorrow and maybe he can fix it..... hopefully.
[One (M7) Q&A, Help & Troubleshooting] Bravoexo:
We need to set expectations, i guess.

We're gonna have to baseline what's low light and what's pitch black dark. The theory is, with the Ultra pixel, there's a lot more wavelength sensitivity available... hence you will start to see both end of the visible light spectrum (Red - Purple) when visible light is ineadequate.

This was the scene last night. First, the baseline... ISO 100. The other was AUTO.

ISO 100 / No Flash (Exif show ISO 125, Shutter 1/7)

AUTO ISO / No Flash (Exif show ISO 1000, Shutter 1/10)

In this case, how i saw the scene was that it was really dark... almost like the ISO 100. The Auto ISO shot is quite amazing, there's no way any other camera phone would have taken it like that I would imagine.

Now, I think everyone wants a 'realistic' image even when adequate light is not there...
[One (M7) Q&A, Help & Troubleshooting] Guich:
I bought my One in April.

Everyday i use the camera :)

I don't think, i tried the HDR, but i don't have the issue, but i think is a software issue. :)

Will re-try in some minutes...
[One (M7) Q&A, Help & Troubleshooting] clement.km:
This is an hardware issue cause HTC replace the cam module for me and solve the problem. Moreover my friend in Taiwan told me that their local warranty offer headset replacement instead of repair cam module
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
i been changing my camera module last few month and is solve the problem until yesterday i use HDR and now the problem have return

im wondering i nevery drop it and i never do anything to camera until i use HDR

is impossible for the phone suddenly spoil on the camera module really weird
[One (M7) Q&A, Help & Troubleshooting] fis324:
There seems to be a issue to users who have bought the HTC One since May.
[One (M7) Q&A, Help & Troubleshooting] Guich:
It's strange that there is an hardware issue.

Because with the 4.1.2 there isn't this problem.

Will send some test zip at some people and see if this can help ;)

Sent from One with Tapa4
[One (M7) Q&A, Help & Troubleshooting] sauprankul:
4.1.2 April stock unrooted.

Have the problem, even in pretty acceptable indoor incandescent lighting.
[One (M7) Q&A, Help & Troubleshooting] sebkri:
Here is some pictures, after v2 zip, nothing changed
[One (M7) Q&A, Help & Troubleshooting] sebkri:
on a black surface
[One (M7) Q&A, Help & Troubleshooting] sebkri:
and I took a picture at the same lights conditions on a bright lamp
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
Not strictly true...I received mine on the 16th March and the same problem is present in my handset.

Seems to be worse for those people that manually adjusted ISO settings, then reset to auto (on the 1.28.xxx.xx firmware). That's when it happened on mine.
[One (M7) Q&A, Help & Troubleshooting] saugstauber:
I did also flash v2 and my camera suffers from this problem in exact the same way, unfortunately.

1st pic focused on surrounding and the second on the TV.

Gesendet von meinem HTC One mit Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
After I made HDR photo in low light the screen immadiately started to show red tint much worse than before on standard settings. Interesting...
[One (M7) Q&A, Help & Troubleshooting] eiskafee:
This problem has made this amazing handset nothing but embarrassment. HTC must do something about it. Everyone is disappointed right now with no solution at all, and worse, no news on tech sites. Someone got to contact Verge or Engadget or Wired.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
I already did. No response whatsoever.
[One (M7) Q&A, Help & Troubleshooting] ingenious247:
They didn't answer because it's normal. I already broke it down pages ago. Not everyone jumps to the conclusion that something is a defect just because it works different than what you're used to. True, the HTC One's UltraPixel camera requires a more intuitive photographer, it's less "point n shoot" than other cell phones, but if you know how to adjust for the lighting conditions, it takes some of the best pictures hands down.

---------- Post added at 07:32 PM ---------- Previous post was at 07:30 PM ----------

http://xdaforums.com/showthread.php?p=44633627
[One (M7) Q&A, Help & Troubleshooting] Riyal:
It's not normal... You could have at least read the 1st 10 pages before posting...

I have 2 HTC One cover both camera lens->start camera and the result is

1. Pitch black

2. Red tint all over

Settings = all default.

Exif data = the same.

So is it normal for 2 the same handsets, the same firmware, the same factory made, the same month manufactured, the same camera settings to have 2 different results?
[One (M7) Q&A, Help & Troubleshooting] ingenious247:
Ok. I guess every tech blog/site who cares about their reputation is being paid by HTC to ignore it.
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
How about brian from anandtech?
[One (M7) Q&A, Help & Troubleshooting] ingenious247:
Who?
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
Yes mine as well the same after using hdr in low light become red tint
[One (M7) Q&A, Help & Troubleshooting] mekpro:
If we can influence Brian

I once tweeted this to Brian (twitter [MENTION=589869]nerdtalker[/MENTION]) and this is his reply (i'm new member and can't post link yet)

I do believe him, according to past reputation in all his superb articles.

It seems that not all One affected by this even used for a long time, although many One are affected.

I don't know how to influence him to investigate this. Maybe if we can show how large number of One had affected this. He may come to investigate and that would be very nice :cowboy:
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
He made a pretty good review of the One

http://www.anandtech.com/show/6747/htc-one-review/7
[One (M7) Q&A, Help & Troubleshooting] marchitecto:
I really hope this is a software issue and can be solved by an update.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
i'm really hoping for a software update as well. I'm also from the Philippines have you tried sending it to the new HTC service center here in Makati? i'm worried they'll mess it up more if i do..
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Anyone with a dual sim version here? I might get a replacement and get the dual sim version. Ill only buy the dual sim if there is no camera issue. Ill be loosing awesum international roms here though :(
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
If it's hardware problem, I think it's because back in April,HTC had a huge problem of camera lens shortage,so perhaps they were ''obliged'' to bring the lens from another source (factory) and this source is not as good as the original ones.

As there are more One(s) build up now with the alternate factory source,we are watching more defected units than good ones
[One (M7) Q&A, Help & Troubleshooting] Guich:
So, a lot of people are talking about the tint because this was showed the first time after a photo with the HDR with a low light, right?

Good.

For who have mine zip, try to take a photo during the night or when there is a low light, and report to me.

And, today, if i have some free time, will create a new zip concentrated on the HDR.
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
Anyone send his HTC one to HTC and had it repaired under the warranty ?

I have contacted HTC and they say that I can bring my phone to a HTC repair shop!
[One (M7) Q&A, Help & Troubleshooting] saugstauber:
I saw the red tint problem the first time after I've rooted my device. I have great pictures from the first days of my one in low light completely without any tints.

I can't say if the red tint came after some weeks "on it's own" or really started with flashing custom recovery and rooting the one...

Your 2nd zip, Guich, did not solve my problem at all, unfortunately.

Gesendet von meinem HTC One mit Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
IMO this is a software issue because.. Purple tint only shows on low light not on well lit situations and whenever i go to the camera app, reset back to default settings and clear data and cache of the camera app in the "all apps" tab, when i start up the camera everything seems fine even in low light situations then eventually the purple and pink tint will slowly re-appear. Hopefully a software update from HTC is coming soon because this is not a small issue anymore due to the number of cases.
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
Lol just cleared data and this is not helping, not even for few seconds!
[One (M7) Q&A, Help & Troubleshooting] saugstauber:
For me helps for something like a second and then I have the same tint..

Gesendet von meinem HTC One mit Tapatalk 4
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I tried some test yesterday night and if most of the photo you are taking has light colors (white,yellow...) the blue/purple tint is minimal and blacks are more black,though if there are about more than 40% of the photo with dark colors then the purple tint will be all over.

So IF it's a software issue,it must be a very bad white balance algorithm.

Both at ISO 1250

Most of the objects were with light colors here,only the windows were black:

The window and the big furniture were very dark and took a good part of the photo so purple tint!
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
Those from tech sites who made the review prolly didnt have the issue for that time being.

Also I am from Philippines and htc,after getting my SN, said that my phone was manufactured here in Phil. Which was strange. Because we dont have htc factories here that's why they've had supply issues here months ago right.
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
I'm also from the Philippines did you bring yours in the service center? I heard there's only one service center left and that is WSI PhoneCare, Inc in Makati and the other ones are closed down perhaps due to bad service..
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Actually I have an European warranty on my One but I live in Lebanon,so sending it via mail will cost me a leg (about 200$) because of stupid customs here that can't make a difference between new and used items.

Btw how many days it took for HTC to replace the faulty camera under warranty in Europe???
[One (M7) Q&A, Help & Troubleshooting] marchitecto:
I went to the concept store here in Glorietta since I bought my One there. They said a lot of owners were having the same issue with the camera and said just wait for an update for the fix.

I really hope an update can solve the camera issue. Or at least make it less noticable :fingers-crossed:
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
Professional reviewers are hardly objective and sincere in their reviews, the thing is that it is their job so they have much to loose.

However if they say mostly good stuff about the products, then everyone is happy. It's been long time ago since internet become just another brainwashing media channel. If you want the truth you better look for it in places where real people are, for ex. on boards like this.
[One (M7) Q&A, Help & Troubleshooting] harlenm:
I sent mine to HTC last week. I'm due to get it back tomorrow. We'll see if there is any difference.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
They actually change the lens or the whole phone?
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
I just sent mine to HTC, as far as I know they only change the lens :(
[One (M7) Q&A, Help & Troubleshooting] zimilaci:
Its still funny tho.....

my device started to do this after the software upgrade, so I bet it has something to do with the software as well, and if I tap on the focus...then its black again, then after a while starts getting red again...

anyway its not a big problem for me:)

Ps: check this : its taken only with HTC one:

http://www.flickr.com/photos/laszlozimmer/
[One (M7) Q&A, Help & Troubleshooting] michelsaiful:
I bought mine at the end of June end it have the same problem.

I guess it's hardware issue. If I open camera app for few seconds (1-2) it's black and then it became red/purple. If i close the app, reset setting and delete data and reopen it's still red. Somehow 4.2.2 break the sensor.
[One (M7) Q&A, Help & Troubleshooting] Arkanius:
Guys I have this problem with the camera when it gets way too dark.

If there is no light or almost no light and the sensor tries to take a picture, I get those weird purple patterns, which is not like the problem repeated here (Where it's uniform)

Same pattern, in this photo I focused on the sky (infinity) so it Auto-ISO tried to capture more brightness. This pattern showed up again.

Defect or limitation of the camera?
[One (M7) Q&A, Help & Troubleshooting] michelsaiful:
I took the pictures every second. It's becomes worse over time.

(If i reopen the app after a while it's still red but if i wait 20-30 minuti i can see "the black" for a while)
[One (M7) Q&A, Help & Troubleshooting] saugstauber:
My gf is on 4.2.2, too, and does not have this issue. In low light situations pictures of her phone compared to mine seem to be from a completely different phone!
[One (M7) Q&A, Help & Troubleshooting] Arkanius:
If we send the HTC One to repair, do they just change the camera lens/sensor or do they touch anything else?

I don't want to lose my custom ROM and S-OFF
[One (M7) Q&A, Help & Troubleshooting] harlenm:
You won't get warranty service if the phone is unlocked, s-off, or has a custom ROM.
[One (M7) Q&A, Help & Troubleshooting] Arkanius:
Yeah but I can easily revert it to a stock ROM and lock the bootloader. I just don't want them to update anything while it's there that might stop me from doing the process again
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
It's somewhere aroubd our office but i dont have enough time to drop by. My phone is from our local carrier here and i doubt they'd accept my claim for a replacement unless htc admits this factory issue.
[One (M7) Q&A, Help & Troubleshooting] Rage1ofakind:
My One got sent over a week ago (21st) and I just checked on Phones4U's repair tracker, it says it's in repair progress. Hope they can solve this problem or even tell me why this is happening :(
[One (M7) Q&A, Help & Troubleshooting] dark_polok:
same here. did not have the problem before s-off/root/flashing stuff
[One (M7) Q&A, Help & Troubleshooting] solefero69:
I just recived a text from the italian HTC repair center : they repaired my phone and the estimated delivery is in two days. I'm gonna keep you updated about this new htc one.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Can people please stop saying "4.22 wrecked my phone" or firmware 1.whatever broke the sensor." MANY people (including myself) have had the issue from launch onwards meaning updates so far have nothing to do with it. It's also very clear that different ROMs and kernels have the issue too. If you only started seeing it around the time you updated something, it's just a coincidence. Why you didn't notice it before I do not know, but it's possible that it hadn't progressed fully before then, because it has already been proven in this thread that once the issue appears it gets worse with time.

Let's try to keep this thread constructive so we can figure it out :) instead of just throwing in unfounded and already disproven claims.
[One (M7) Q&A, Help & Troubleshooting] Karish1989:
He is 100% right, I went back to android 4.2.1 (for warranty issues) and the problem still excisted ...
[One (M7) Q&A, Help & Troubleshooting] shiningarmor:
cant really say for sure whether it's hardware or software

i went to the service centre to send in my phone, but then again, there were 4 staffs there, all 4 of them has this issue.

and they said many sent in for a camera module exchange, it was fine for a few weeks, then the problem came back.

there is a high possibility that this is a software issue

to back up my point, zoe stills have no purple issues.
[One (M7) Q&A, Help & Troubleshooting] fis324:
Anymore HTC must be announced this issue

I also sent this issue to major blogs such as pocketnow and androidcentral but was ignored
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
I still have the purple noise even in zoe mode
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Once again.. this is a HARDWARE issue.. not a software issue..

Does do not exhibit the purple issue because zoes are taken in video mode.. take a look at the details and you will see that zoes are mp4 video clips.

The less light that is availible to the image sensor, the higher the phone pushes the ISO... The higher the iso, the more sensitive the sensor becomes to light.. however the more sensitive a sensor is to light, the more noise is introduced into the picture.. the introduction of the pink noise and it's sensitivity to heat is showing a flawed sensor.. sensors go bad.. poorly designed sensors go bad quickly.

The only way software is going to fix your phone is by not allowing the AUTO ISO setting to push the Iso to the point when noise is introduced.. this is a bandaid fix, since this will limit the phone's low light capability to no better than any other camera phone out there.

I am convince those people who say they have a "good" phone are either not telling the truth, not testing in the correct environments, or will eventually end up with the same pink noise after some more time passed.

Of users out there, how many of them figure the pink noise is normal for an UltraPixel camera in low light, since a normal phone would even be able to capture any image in the same situation.. how many people actually shoot photographs in lighting situations that introduce the pink noise? ..

yes this a genuine flaw in the design of this phone, no I am not happy that my 600$ phone has this flaw... But I am not hopefull that HTC will do anything about it because the people complaining are in the minority..

You can wish for someone to come up with a patch or app to fix this... But it's not going to happen...