yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, just claim report on repair works.
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
I found out that filtering by VCSO camera app do pretty good work with exposure and completely covers the green tint on OV sensors. I am tired of keep sending it back so this solution have to be enough for now.

Wysłane z mojego HTC One przy użyciu Tapatalka
[One (M7) Q&A, Help & Troubleshooting] Dynomutt:
My phone had this problem till HTC repaired it for me, for cant believe how wide spread this is still, mine was fixed months ago, someone neds to [MENTION=223784]HTC[/MENTION] with this thread, this should warrant a recall for all affected considering the survey stats , like i said mine is fine now after repair so they must know whats wrong by now!!l
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
Yeah, they are holding the phone for parts which they had to order. Pretty frustrating. I don't understand why they don't keep these on hand. The wait is unbearable and its only been a week.
[One (M7) Q&A, Help & Troubleshooting] juanshop:
You guys should really try to avoid HTC as much as you can. I am on tmobile and was about to send it to HTC for the purple tint. Then I thought I go to my local tmo office and ask them what they could do. Amazingly since I was under warranty they just overnighted me a new phone and I had to send mine in.
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
I don't want to deal with a bunch of refurbs only to have the camera issue again (or happen later). I figured I would be better off getting it repaired and eliminating the problem.
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
bitter sweet.. they offered me a new phone. will have to wait longer for the parts if i prefer my old one.. i took the offer. i hope this week i get to test it
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
I got the replacement and am slightly disappointed. The camera is definitely much better in low light, but I sometimes have that pink spot (rare) in the center and green edges (rare). The camera is definitely much better than before though so I can't complain much. They also upgrade me to 4.4.2 which I was REALLY hoping they wouldn't do because I can no longer S-OFF.

I really like this phone, but it looks like I am going to wind up selling it. The biggest problem for me now is not being able to unlock it.
[One (M7) Q&A, Help & Troubleshooting] Hesster:
Sent mine in on the 12th, got it back on the 21st. It was only in repair for about two of those days. Rest was shipping time. I wasn't charged, but I did have to pay out of pocket to send it in, which cost $22 through UPS with the insurance. Probably helps that my phone was stock and I'm careful about keeping it in nice condition so there was no physical damage.

Camera works great, no centering issues. They must have replaced the screen, since it did have a hairline scratch that is now gone.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Firewater s-off. Gonna 5 minutes the whole process. PM me in case of help needed.
[One (M7) Q&A, Help & Troubleshooting] vance74:
So the only way possible to fix this is to send it to HTC? Seems like it's a software issue because it's only in low light. I'm loving this phone but hate that it's got this problem.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Hello, it is definitely hardware issue, after repair in sc I have perfectly working camera ;) already 4months works without any issue's.
[One (M7) Q&A, Help & Troubleshooting] vance74:
Okay. Thanks for the heads up.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Same here..Sent to TX, everything good now.

Sent from my ECLIPTIC-One6-M8
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
I sent it to Poland twice - first for the purple camera, came back with 1 centimeter gap in the housing around the volume rocker + greenish camera, sent it back - after the 2d repair : camera is still green, back housing is good, at least.. i wonder if its worth sending it again ..
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Camera manufacturer?
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
It says LITEON on the repair report, in the sensor data it's OV..
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Mine is sharp, no green spots or else...
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
so it seems im f*cked again. I'll try for replacement phone.. if not i give up on HTC.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I've sent mine 3 times with green tint OV sensor to Poland as well. On the 3d time seems they did some repair works. Gonna get today phone and will report back later today. I'm really excited. Hope they finally fixed green tint on OV sensor.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
You mean u've sent it there 3 times and 2 of them they just returned it without doing anything ??
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I would try to repair. New batch HTC ONE seems resolved problem, but you get non-hdr mics.

New HTC ONE M8 is a real downgrade in terms of camera. No more OIS. Shame.

---------- Post added at 02:03 PM ---------- Previous post was at 01:59 PM ----------

For the first time they replaced camera sensor. For the second time they did nothing, just opened and reassembled it. That was real shame. Seems like master who performed test is really unqualified. So I decided to keep pushing and sent it for the 3d time. Phone was in repair center for 3 days. Finally they did some repair, even replaced some parts near camera accordingly to phone conversation with representative.

If this time problem persist, seller will send it to Germany.

I don't see at this moment any suitable upgrade.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
I'm tired of them .. i want a new phone this time. First they changed the sensor for me + shielding + motherboard + speakers + usb something + mics and literary destroyed my back panel + green camera, sent it second time - changed the panel, but the same camera. Just spoke with HTC and they said i have to send it three times before i can get a replacement. I don't wanna send it anymore .. and be without my phone 2 more weeks. I think i'll just stick with it / or sell it.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I've received mine and gave it back, cause Volume button is loose now. F... sake those masters in Poland. They fix one thing and destroy another. So it's gonna be 4th time. That's insane.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Did they fix the camera, at least ?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I couldn't test in low light, but in fluorescent light seems to be fixed. Another week without H1. Thanks seller gave exchange phone H1 as well.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
They put sharp sensor this time maybe? damn.. i really don't want to be without my phone for 10 more days..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I've managed to check sensor, it was OV, but they replaced shielding, glass on back cover and some wiring.

I guess OV is good, they just don't test them after repair, they just put them , seal and sent it back, without proper test.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
i'm wondering if it's worth it to send it 3d time - there is no guarantee that they'll fix it properly..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, they fixed major parts, I guess fixing volume button isn't going to be challenging :)

rom my HTC One using Tapatalk
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Well yeah, but as i said I've suffered from their poor service .. and the green tint is not really bothering my that much - if i do send it in i'll have to stay without smartphone for 10 more days, and i use mine all the time for work and such .. I haven't had my phone for a month because of their sloppy work once .. i think i wont risk it again.

---------- Post added at 05:57 PM ---------- Previous post was at 05:33 PM ----------

Any guys out there that had the GREEN tint problem and got it fixed ?
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
I have little green tint but I did also gave up to keep sending it for repair. I think about send it again near to ending of guarantee period to change my battery to new one and OV to something less ****ty. I hope they will keep more attention on this after this time.

HTC One
[One (M7) Q&A, Help & Troubleshooting] gffmac:
Would you guys say this is also my problem from this photo?
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Yes, the purple in the lower part of the photo is abnormal.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Straight to SC.
[One (M7) Q&A, Help & Troubleshooting] gffmac:
Got it booked in, just need to backup first and restore it to stock.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Is it just our units or the Omnivision sensors in general has this issue? Could it be not optimized kernel for the new hardware HTC is using now, since it seems they use these sensors from just 1-2 months, 3 at most.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Pretty sure just the OV, but try my work around.

In low light indoors, or indoors in general, switch to night mode, seems that setting corrects the collaboration at least for me. To test take a pic in normal, then switch to night. See if you notice a difference.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Seems that when i set the white balance to fluorescent it gets the right colors every time. This gives me hope a software fix may be released by HTC.. It cannot be that hard to fix a White Balance issue.

---------- Post added at 01:38 AM ---------- Previous post was at 01:35 AM ----------

Yes, indeed night mode seems to solve the problem. Wow...
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Now if we could just get the audio microphone recording fixed that I mention in this thread we will be in business.

http://xdaforums.com/showthread.php?t=2660313

On sense Roms stereo recording in the video app stops working after you take your first video.

Really annoying that we have these HDR mics and ever since the 4.4 KitKat update its broken.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Don't have any issues with audio recording stated in thread above. Mine has HDR mics.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Seems some people with OV sensors dont have the green tint.. which means our sensors are defective. I guess its third run for mine then..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
People have it, they just don't care seriously enough or already desperate for another replacement. Well, fear enough. Constant replacement process is not good idea, cause we paid for the phone to enjoy not to become advanced geeks or as a permanent guest in service center. I would exchange for another phone maker, but at the moment I don't see any perfectly suitable alternative like HTC one, which does satisfy me very well, especially when other HTC ONE users has a great camera after several attempts of repair, there's still hope that one day HTC ONE you hold will be perfect :).
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
I understand. Well you're right too. I usually own my phones no more than 6 months. One is the first phone i have any sort of problems with. I'm in the same boat as you - nothing else really catches my eye, except the Note 3, but i don't have the budget for that. I was contacted by HTC Bulgaria (my country) to try and exchange my phone for new one.. i'm hoping they'll help and won't have to stay without phone 2 more weeks.
[One (M7) Q&A, Help & Troubleshooting] gffmac:
Are there any part numbers or anything I can get from my now stock htc one before it goes off so I can tell if they changed anything on its return??
[One (M7) Q&A, Help & Troubleshooting] xDelCrOsSen:
IMEI

Write down your IMEI number by entering *#06# on your dialer.
[One (M7) Q&A, Help & Troubleshooting] nevernap:
I've had the camera purple tint too on my M7, and I've noticed it more prominently now in the dark. I'm still under warranty, but I don't know if I want to go through the process of sending it for repair. I'm unlocked and rooted and that's one more reason.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
It takes to bring to stock 5 minutes
[One (M7) Q&A, Help & Troubleshooting] nevernap:
Really? That's quick. How can I do that? Thank you.

I'd still have to back up the phone and send it. I've heard a lot about Nandroid backups, but how do I backup to a computer using Nandroid? The few times I've used it, I was only able to create a backup on the phone. Any suggestions would be appreciated. Thank you.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
I'll pm you later today.
[One (M7) Q&A, Help & Troubleshooting] nevernap:
Thank you very much
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Best to reach out to editors of tech sites through email, with link back to this thread. If you can find an editor that has the phone as a daily driver, chances might be better. Think some of the writers at phandroid use the One. Chavez comes to mind, and Gray over at androidandme.
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
If anyone has access to a walk-in freezer maybe they could test if it's heat related? Just a wild thought. Haha

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Never had problems with focusing - not on my first One (The faulty unit with bad low light camera) and not on my present one. No problems in macro too. I doubt these two problems are related. The're a lot of ppl on the forum complaining about focus problems though without having the red/blue/purple issue in low light.
[One (M7) Q&A, Help & Troubleshooting] azoz123456:
I have this problem..

but when I set (ISO=100) this problem is Less than its existence..

Is there any solution for it ?

and this problem from hardware or software ?
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
I belive this issue is present in ALL Htc one's .. but because it shows up depending on the use of the phone and camera, some people may not encounter the pink noise as often as others..

I do not belive software can fully eliminate this issue.. it can only "mask" the issue..

The pink noise is present on different firmware (I have tried 1.29, 2.17 and 2.24 firmwares) it occurs with different camera software (Stock sense camera, GE Camera, ASOP camera via cm10)..

If they were going to try and "Fix" the issue via software, my bet would be by limiting how high the camera would push the ISO in dark settings.. By lowering the iso, you can minimize the noise but at the cost of low llight performance... Lock you iso to 400iso and you will find it minimizes the ammount of noise.

That being said, my HTC one in a dim setting set at ISO 400 can still see more light than my wife's iphone 5 in the same setting..

I now belive what we have here is NOT a broken phone, but seeing the limitations and weakness of the ultrapixel sensor that is used in our phones..
[One (M7) Q&A, Help & Troubleshooting] jngox3:
This doesn't happen to me on Stock Android 4.3, I rooted and installed it to my device. So I am wondering if it is just software rendering. I know the sensor captures the same data but the Sense Rom and the GE rom process differently.

Wonder if it is just a software/firmware issue that is fixed in the newer updates.

Running ARHD Stock 4.3 Firmware 3.06.1700.10
[One (M7) Q&A, Help & Troubleshooting] chrisyng:
Have you tried running the camera app and covering the lens and keep it covered for over 1 minute?
[One (M7) Q&A, Help & Troubleshooting] jngox3:
So I just tried what you said and I did get the it to turn red. I think I'd have to agree with above being the "fault" of the ultrapixel.

Although I suppose ultimately it doesn't bother me because I never get it in a real world situation. Once I lift the phone the camera rapidly goes back to normal and I get no noise in the images taken.

I saw that this is happening to some peoples images as well so I would certainly try an get them covered under warranty. All things said, it happens with even the latest firmware and OS version.
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
First pic is not edited. Notice that the black is not black but rather blueish or purple. Second pic is using the phones built in auto correction filter. This is closer to what it should look like, but still not good.

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] japjit100:
Today I replaced my one

camera is more worst black lines add with purple tint

Now I m going to mail HTC for refund
[One (M7) Q&A, Help & Troubleshooting] harlenm:
Ordered a Galaxy S 4 from att today, they offered me $200 off no contract price, plus a free case. Accepted that, and will sell this phone on ebay. It has a working camera(90% of the time) but a yellowish screen. Should be able to get at least $350 for it on ebay. If anyone is interested, please let me know.

Just can't deal with the build quality issues any more.
[One (M7) Q&A, Help & Troubleshooting] solefero69:
On my first One the photos in low light were perfect, no purple noise even after minutes of taking photos.

Now with my new unit the noise comes up immediatly. Still wondering what can cause this problem and if this problem will be present on my new One :\ Damn this phone would be perfect if it hasn't this problem!
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
Why did you exchange your one?
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Great idea! I'll try this tomorrow and let you know what happens!

---------- Post added at 05:39 PM ---------- Previous post was at 05:36 PM ----------

Try the aviary app night option for correction, works beautifully for me.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Are you talking about enhance - color fix in aviary? I don't see a night option in the latest aviary version.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Somebody in viper said this might be useful:

http://xdaforums.com/showthread.php?t=2082782
[One (M7) Q&A, Help & Troubleshooting] ratcom:
interesting .... maybe worth further investigation :silly:
[One (M7) Q&A, Help & Troubleshooting] solefero69:
It has a dead pixel, huge gaps (often hairs were found inside), display rised up of few mm in the upper left corner and the C in the back (of the HTC logo) went off while playing :/ Now this One is perfect but has this faulty camera.
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
Has anyone contacted HTC? I'm afraid that if I send my phone in for service that I'll end up with a phone with more problems. :/

Any Swedish Tele2 customers here who has sent in their phones for the same problem? What happened and how long did it take?

T9'd from the darkest M7.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Many people have contacted HTC and they say to reset the phone. Many people have also sent for a replacement have dull have the same problem and a yellow screen.
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Hey, just confirming you took 2 or 3 videos, and in between each video you closed camera app and reopened? Listened to the audio through headphones or on computer - all videos have audio out of both channels? For me 1st video is always fine with HDR mics. any video after only has audio out of left channel, until I reboot.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Thanx will try later on today.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Seems my carrier will exchange my phone. How can i make sure the new phone will be of the "newer" batch ? What should i look for?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Check for Serial number and Sensor production date. Should be at least 2013-09. Don't pick up phone with camera sensor production date like 0000-00-00.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
How can i understand the serial number ?

The zeros mean it's been repaired and sold as new, right?

It is my right to NOT exchange the phone if i don't like the replacement i presume?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Serial number: FA35 (FA factory where it's made, 35 means 2013-05)

I would bother with camera sensor production date. Of course you can decline replacement in case you are not satisfied.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Should i go for newer st sensors? Or i must look for OV..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
There is no more ST. Only Sharp or OV. Sharp will be with all dates above 2013-09-01, OV will be OV4688. With OV4688 check in fluorescent light for green tint on the edges.
[One (M7) Q&A, Help & Troubleshooting] iggdawg:
anyone know if the M8s are having the same issue? Curious since they've got a 4MP ultrapixel camera as well, if I read the reviews and such properly.
[One (M7) Q&A, Help & Troubleshooting] cyrusct82:
My ONE has arrived Monday this week the sensor is "st vd6869(1.0) cinesensor 2013-10-27". And S/N is "SH3BBW......". This morning I opened the camera app and I can see the purple spot in the middle.

So the is no guarantee that if the device is made after a date it will not have the purple tint. I will wait for a couple of months and then I'll send it to SC.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
At least this save you from purple tint out of the box. Purple tint as I remember appears under certain light conditions. Anyway purple tint is most bad what we get.
[One (M7) Q&A, Help & Troubleshooting] cyrusct82:
Don't know but I'm very angry about this situation because I've liked this phone that's why I waited till now to buy it (I was thinking that they solved the problem after all this time).
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Seems if i get a replacement it'll most likely be refurbished unit.. not worth it. I can live with a little green.
[One (M7) Q&A, Help & Troubleshooting] moha_moha20106:
i have the same problem, sent my phone to HTC service with warranty, they give my a new phone, they didn't maintain it or change camera optical as you say, i have a new HTC ONE
[One (M7) Q&A, Help & Troubleshooting] Grizzly420:
I'm one of the lucky ones. This was taking tonight with a group of friends. This is with no flash at all in a really dark bar. No weird artifacts or anything. This was the best pic out of a new note, s4, motoX, galaxy nexus, iPhone not sure of model. I am glad I haven't had issues like some, and feel bad for the ones that due. HTC should have recalled and fixed these phones for free I my opinion. This would have gone a long way with consumers.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Sorry to bring you down .. but check the dark corners of the photo - specially the down in the left one .. It's supposed to be pitch black there and it's pink / purple haze starting to appear. The bad news is that it develops with time - meaning now it's barely noticeable and with time it'll be your whole photos purple. But till then you probably wont be using this phone so .. yeah ;d
[One (M7) Q&A, Help & Troubleshooting] cyrusct82:
These are mine

No blitz full auto

Full auto with blitz same conditions

My pink spot appears only in this light conditions if it's more darkness is not appearing.
[One (M7) Q&A, Help & Troubleshooting] NxNW:
There's nothing wrong with this picture. Anyone who says there is is spreading FUD. Enjoy your phone!
[One (M7) Q&A, Help & Troubleshooting] ssrij:
The problem is not with the sensor completely, the pink tint happens due to improper thermal shielding around the sensor. The HTC One M8 doesn't have this issue because the moment HTC got to know about this problem, they made sure during the manufacturing process (of M7) that there is proper shielding around the sensor and it's the same with M8's manufacturing, so all units of M8 are free from pink or any kind of tint. Also the M8 is using an updated sensor.
[One (M7) Q&A, Help & Troubleshooting] tgeza:
Hi guys,

After a purple camera replacement the new sensor, ov4688, makes scifi green tinted photos such as below. Running 4.4.2 GPE.

Do you know if this can/will be fixed with 4.4.3 or a kernel update?

Dont want to resend phone to service as condition otherwise is perfect.

Thanks a lot.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
No fix. Send it back or wait for update. I've sent mine 3 times with OV 4688 green tint issue. Seems fixed it.