[One (M7) Q&A, Help & Troubleshooting] rusteh:
Ok guys, I have some news. I've talked with hTC Support in Romania today, here is my conversation, translated with Google Translate:

Chat Transcript

Please wait until an agent will be available to assist ...

You have been connected to HTC Customer Rep .

HTC Customer Rep : Hello and thank you for contacting HTC Technical Support Department . How can we help ?

Daniel Cristea : das

Daniel Cristea : Hello

Cristea Daniel : I recently purchased an HTC one from Vodafone

HTC Customer Rep : To open a case for this chat I need more information from you .

HTC Customer Rep : Could you please give us your full name , your email address , a phone number where we can contact you and your phone's IMEI ? You can get this code by typing * # 06 # on your phone.

Daniel Cristea : And every time I try to take a picture in low light appears slightly purple coloring on the screen.

Daniel Cristea : safe

Daniel Cristea 2 seconds

Daniel Cristea : IMEI HIDDEN FOR Security Reasons

Cristea Daniel : My Hidden Info

Daniel Cristea : This problem is already prevalent among owners of one

Daniel Cristea : Now are placed in the following situation

Cristea Daniel : If you go to the service , you may get a phone repaired, and I have not paid Plateaus repaired phone I paid for a new one. It is again possible to get a new phone that has the defect more pronounced than the front .

HTC Customer Rep : you have internet connection ?

Cristea Daniel on the phone ?

Daniel Cristea : What do you mean?

HTC Customer Rep : Da.acum

Cristea Daniel : Yes, but it is not enabled.

Cristea Daniel : I turn on wireless

Cristea Daniel : I activated the wireless

HTC Customer Rep : I wanted to check more details in the new apliacatie : Rescue: by which I can access on your phone to access your phone and again for any reason you can always close the session by accessing the application of " Resque "in the notification bar and pressing the exit button in the upper right corner of the chat .

Daniel Cristea : ok , how do? Open the application ?

HTC Customer Rep : Yes

Cristea Daniel : I asked six digit pin code

Daniel Cristea : What type here ?

Cristea Daniel : I can advise ?

HTC Customer Rep : Immediately give the code

Daniel Cristea : ok

HTC Customer Rep : PIN for Rescue Hidden

Daniel Cristea : Ready .

Cristea Daniel : Waiting for technician .

HTC Customer Rep : Perfect .

Daniel Cristea : I just deleted the data from the camera

Cristea Daniel : and I gave soft reboot

HTC Customer Rep : I see that you did the last update.

Cristea Daniel : Yes , did not help anything.

HTC Customer Rep : You tried to do a factory data reset ?

Cristea Daniel : Let me show you some pictures taken last night?

Cristea Daniel : Yes, I tried everything you official support site .

HTC Customer Rep : You tried to change and stage?

Cristea Daniel : Yes, but here you can see the defect

Daniel Cristea : when you put down

Cristea Daniel now sees it cums

HTC Customer Rep : Only where low light ?

Cristea Daniel : I have a galaxy nexus and when you put down can see black, not pink, it 's normal.

Daniel Cristea : the room is little light

HTC Customer Rep : Yes , indeed .

Daniel Cristea : see , completely black

HTC Customer Rep : Yes .

HTC Customer Rep : Now you have two possibilities.

HTC Customer Rep : We recommend to contact Vodafone to check if you can change your phone .

Daniel Cristea Vodafone send me the service I do not want to go to service with a new phone.

Daniel Cristea Is bought on Friday, 13.

Daniel Cristea : Not normal.

HTC Customer Rep : And also give you our call center data ptr our engineers could send it into a shop exclusively for HTC One.

Daniel Cristea : The Regenersis , where I had to personally go and lose one day.

HTC Customer Rep : 92F Timisoara Bd

C2/C23

Sector 6 Bucharest

061334 , Romania

Call Centre: +40 (0) 372 155 300

Tel : +40 (0) 214 04 1440

Fax: +40 (0) 214 04 1455

officero@regenersis.com

www.regenersis.ro

Before sending in your support center but keep in mind the following:

January . Make a backup of your phone data

February . Remove all

Three . Make a copy of the invoice

April . Place the phone in a box well closed and sealed ( no original box as it contains important information and should not be missed).

If technicians will find that the diagnosis is not covered by warranty will be sent a notice will inform the problem and the cost of repairs. If you do not want to continue with the procedure , please be aware that you have to pay the cost of transport (if provided ) and the cost of diagnosis.

HTC Customer Rep : If it is easier you can let Vodafone and send it to overtake them .

Cristea Daniel : That say , because I do not find a real solution , you saw it is a faulty device , right?

HTC Customer Rep : I noticed this pink - purple tint .

HTC Customer Rep : But the best technical expertise is to be done in real life.

Cristea Daniel : I understand there is a possibility to escalate the matter to your superiors ?

Cristea Daniel is a widespread problem and a real solution there . I say this because there are people who have been in service with the phone and were told that the problem was repaired after the first thing they did was to open the camera and the problem was still there .

Cristea Daniel : And then understand my apprehension in going to work?

HTC Customer Rep : Then in that case , I wish to inform you that our engineers in Taiwan will launch a new 4.3 update that will solve this problem with the camera.

Cristea Daniel : It's already confirmed this situation ? Let's hope that is so .

HTC Customer Rep : Yes .

Daniel Cristea : One more question , in the event that this update will not solve the problem, what do I do then? We have two possibilities

Daniel Cristea : 1. Let go and get a service repair teleon

Daniel Cristea : 2 . Sell ​​it at a lower price

HTC Customer Rep : This update is designed especially to solve this problem .

Daniel Cristea : Because certainly return I will not be able to return . Right?

Cristea Daniel : I can head to the source of this solution ? Is there any official statement that I can read ?

HTC Customer Rep : You can track the website HTC.Dar nosie our Technical Support and we must understand that we have information that is very important to our customers.

For everybody's sake I've edited Customer's rep name.

So there, you go. The same answer again, what do you guys believe? I still dont buy their answers.

PS: I've also added this padfone presentation on their official page. You can get into this conversation here. Remember, 1 guy wouldnt make a difference, 100 will so that's why I'm hoping anyone who cares about this issue join this conversation.