yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] gustav30:
If they do all this - you'll have the best repair shop.

I couldn't even get the phone rep to write in, 'replace shielding'. So I had stuck a sticky note on both sides of phone with things I wanted.
[One (M7) Q&A, Help & Troubleshooting] kai_en:
Hi, I just got my camera module replacement as well. Changed from ST-Microelectrnonics to Omnivision. Seemed to have greenish tint problem as well on Auto-WB mode. It is pretty prominent under florescent lighting, or during sun set period, slight green tint can be observed as well under brightly lit sky, changing the WB to preset option didn't help much as well, they don't really match the actual condition still. The only solution I had so far, is to do post-process after the picture by going under Edit>Effects>Custome>White-Balance and add some purple tint(irony). However, the solution can't be apply to video, hence it will have permanent green tint under the lighting condition which I described earlier. :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well, I do hope so, but in real life they usually don't care and just follow internal replacement procedure.

In addition, for those who have OV4688 camera sensor. Do you have mic frequent noise in video record in quire room? On mine, noise comes up in top speaker.

Here is sample:

https://drive.google.com/file/d/0B0ShSS7ttaI8el94Qk1wc0VnSlk/edit?usp=sharing

---------- Post added at 09:38 AM ---------- Previous post was at 09:34 AM ----------

Yeah, pretty sad. Seems color calibration at kernel level suffers. I do a lot of video record, so this issue is not acceptable, especially indoors.
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
For those who sent their devices at houston, just curious how much did you spent shipping the device?
[One (M7) Q&A, Help & Troubleshooting] gustav30:
About $15 through Ups. If u could do it over I would have done Usps priority.
[One (M7) Q&A, Help & Troubleshooting] CirgioD:
Flat rate from Washington state - around $7, got there in 3 days! Depends on location too...
[One (M7) Q&A, Help & Troubleshooting] piimp:
Got my phone back today from houston, third time sending it in. This time they put in the ov sensor and pink spot is pretty much gone but there's still the green tint around the edges with pic/video. Also the camera itself is so noisy. Honestly i have no idea what type of testing they are doing down there in houston. It seems like no matter which of the two sensors they put on there, they can't fix this issue. Now im so pissed off and done sending it in since i havent had my phone for more than two days since late december.

Now ill just live with it and try to avoid taking pics while inside as much as i can. Im just hoping the M8 comes out soon enough and it doesn't have this issue because i know its using the same 4UM camera. Hopefully they get the shielding on that right.
[One (M7) Q&A, Help & Troubleshooting] kai_en:
I just hope that HTC is working on a quick software update for these Omnivision sensors, because I don't think the current technicians in the service centre would have a clue how to fix it nor do they actually have any means to fix it rather than changing another sensor which produces similar results if the version they picked were Omnivision ones again.

So sit back and relax, if still images, you can work around it by introducing some purple tint under "Effects".

Meanwhile, I am more annoyed by the new default HTC One kitkat emojis, it ruining my Hangout experience, unfortunately I do not want to root my device for warranty issues.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Agreed. One solution. Autowhite balance to be calibrated at kernel level.
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
I do not observed any Green tint on my OV. There are some pictures:

HTC One

Rom: ViperOne 4.3

kernel: ElementalX
[One (M7) Q&A, Help & Troubleshooting] kai_en:
Try it under indoor with florescent lighting, it's pretty prominent especially when the background is slightly warmer.
[One (M7) Q&A, Help & Troubleshooting] Wonders_Never_Cease:
There is NO software fix, never will be, I had 3 units go in for the same defective camera module...it needs to be warrantied and fixed.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Seems like OV 4688 starting to degrade. Very noisy and green pic. Light in the backyard is yellow, but on pic it's green.

Probably tomorrow will reach Poland HTC service center.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Green already here:
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
Do you think this is also tinted photo?

HTC One

Rom: ViperOne 4.3

kernel: ElementalX
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
in december they change twice my camera, today, its damage again, i try to do a quick photo inside my pc, and purple tint is back :/ and have another problem plus. And cant send to warranty.
[One (M7) Q&A, Help & Troubleshooting] maycon_filgueiras:
I'm having the same problem, I'm from Brazil and I have no way to send warranty .. what can we do?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Light green is here, but to be sure make photo please user fluorescent light.

---------- Post added at 07:27 PM ---------- Previous post was at 07:26 PM ----------

Send to the nearest authorized service center or local one who can disassemble phone. Order new sensor from ebay, copper foil and replace it.

---------- Post added at 07:31 PM ---------- Previous post was at 07:27 PM ----------

It's not camera. It's shielding. Mine with OV4688 sensor is already in service center Poland. The following issues were reported:
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
I know is shielding, but the bad shielding causethe camera to get damage, so, the camera is damage :/ Andplus my charging problemm. This HTC has been my worst phone :( My first HTC was soo great that I expect the same from this one
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
Alangrig, you were right, photo from today, just after 2 weeks after replace, all auto settings:

I,'ve noticed that after get my battery warm due to extensive use maybe 6 hours after this happened.

HTC One

Rom: ViperOne 4.3

kernel: ElementalX
[One (M7) Q&A, Help & Troubleshooting] maycon_filgueiras:
What i have to search on ebay?
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Guys, is there a kernel that make the phone less hot? I mean, with underclock orsomething? to extend the life of my camera before qget damage :/ Is that or change for a S4 I9500 :(
[One (M7) Q&A, Help & Troubleshooting] alangrig:
New rear camera sensor:

http://www.ebay.com/itm/Main-Back-R...K_Replacement_Parts_Tools&hash=item20d788e624

http://www.ebay.com/itm/Main-Back-R...e_Replacement_Parts_Tools&hash=item4d11cb7752

https://stellatech.com/htc-one-(m7)-camera-module-(main)-4mp,a,en,815431.html

And shielding copper foil:

72H07545-00M - Copper Foil. For this part i have found some shops in Ukraine (delivery only within Ukraine), but not in EU or Worldwide. May be ask local authorized center where to order.
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
Try ElementalX maybe. I use it for long time. It have many features and works great!

HTC One

Rom: ViperOne 4.3

kernel: ElementalX
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Hello, i noticed i have this issue as well, but the software seems to be doing a great job fixing it - laying the phone flat on a desk displays a pure black image - when any sign of tint appears the software fixes it immediately. I had the phone for 3 months now and just now noticed the that ( i knew about the defect before, but had to shoot about 30 pictures in a row to get the camera hot i guess for it to show up ).

Since i live in Bulgaria, and if i turn it in for repair it'll get send to Poland i'm wondering if it's worth it... Does it get worse with time?

I mean, i can live with the issue if it doesn't get worse with time .. but if it does i want it fixed as soon as possible. Thanks.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
It gets worse but sending it to service for repair doesn't mean that the issue couldn't appear again later.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
HTC support swears that once it's fixed it'll be gone forever and i won't have any more problems.

My current unit has some gaps on top and bottom and the beats audio logo wore off too, do you think they'll change the back plate too ?

If so, i'd send it in just for that ;D
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
What HTC support swears it's disputed by many reports right here on this topic. How long it takes for the purple tint to appear again, if ever, depends on the quality of the changed copper foil which protects the camera module and how much the phone heats up. I've sent mine to service in Poland for the purple tint back in November and tint it's almost gone (still there in HDR mode) and the gaps are gone.
[One (M7) Q&A, Help & Troubleshooting] liav12:
Well

im another one with a phone that is only a 1 month old!

i talked to HTC Support - i have been told that my red htc one is from Malaysia (im from Israel) - so they have to order a new camera and replace it with the cost of 200 shekels - that means almost 60$!! for the shipment of the items!

if thats the way they treat costumers - that will be my last HTC device ill ever have.

the pictures here are with & without the Flash option on.

how can it be that with the flash its ok?

will it get worse??
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yes it will unfortunately.. there should be no charge at all for the repair. Just shipping to send it in. I would get on Twitter or something and bug them.
[One (M7) Q&A, Help & Troubleshooting] liav12:
Thank you for the answer

the price is for ordering / shipment from what i understand

but still. 50-60$?! thats alot, specially for factory defect.

did you got your HTC replaced / fixed?

im afraid they will damage the phone (we all know its a little bit hard phone to fix..)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yes I got mine fixed but I live in the US and had it fixed in Houston Texas.

My phone came back with no damage at all. They replaced the camera module and they did a pretty good job. They have some kind of special tool to get this phone apart and I guess somebody there used it correctly
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Yeah, but mine's incredibly hard to notice right now - i had to shoot a vidoe for like 10 minutes and then take 10-15 pictures really fast to heat up the phone and it showed up ( blue tint, not purple ) and after a second disappeared ..but the picture went much darker. When i lay the phone flat on a desk it shows pitch black color and when any sign of tint starts appearing the phone re-focuses and it disappears..My point is - right now, i can't notice it, and it's not a problem for me, but i wanna get it fixed if it's going to get much worse ..because my warranty might expire ..
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
I am looking to send my phone in to have this fixed. I have a Verizon variant which does not have any S-OFF exploits for 4.4.2 yet. I am worried about them sending it back to me with S-ON (I would send it S-OFF). Have many people had success sending it in S-OFF and getting it back S-OFF in return?

Also, I see some people have sent their phones to get fixed but the problem eventually returns after some time has passed. Is this true for all replacements? I don't know if I should bother sending it to HTC if it is only a temporarily fix.

Thanks a bunch guys! Really appreciate any insight.
[One (M7) Q&A, Help & Troubleshooting] TatoValverde:
I sent it last week, and asked them over the phone if they could keep it S-off (with the excuse that i had a developer edition) and they said that they replaced the motherboard, so the phone would come S-on.

Indeed, the phone is completely new, except for the front part (screen and the speaker grills), and it is S-on
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
Thanks for the info! Not sure what I am going to do at this point. Hopefully a 4.4.2 exploit arrives soon for Verizon.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
I just turned it in for a repair.. the guy at the service center didn't even bother checking for the problem - said he's pretty familiar with the issue and he had lots of HTC phones in general with this issue.. not just One.
[One (M7) Q&A, Help & Troubleshooting] Neo Cortex:
Mine says this as well. Were you able to find out when your camera was made by any other means? Do you have the purple tint yet? I don't but I do have the very faint pink spot in the middle. I'm not too bothered as it's barely noticeable most the time.
[One (M7) Q&A, Help & Troubleshooting] dinik:
hey guys. i have sent my htc one to the service in Germany. i have waited 1.5 weeks and have it now back.

- the camera is now working like it should

- the phone is not heating anymore...not like before...now its warm and not hot...even when i play games

- the phone came back without any scratches or other damages...it has still even my screen protector and skin protector on the back of the phone

PS: i had to bring the phone back to stock...to be sure i had no problems with the service
[One (M7) Q&A, Help & Troubleshooting] Tweety78:
Interesting that you got a Sharp camera replacement. most people who send to repair these days got an OV sensor. maybe they're returning to Sharp now. any 'side effects' like green tint under fluorescent or pink circle in the middle?
[One (M7) Q&A, Help & Troubleshooting] dinik:
did not notice any side effects till now
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Do you think i can get my back housing changed under warranty as well? I sent it in for the camera problem, but the back cover has suffered from time too - the plastic turned into yellowish color and the beats audio logo disappeared with time? Is this covered by the warranty?
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
4 months since my camera was replaced.. still kickin'
[One (M7) Q&A, Help & Troubleshooting] dinik:
dont think so
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Glad for you. Mine came from Poland last week. Sorry guys was busy to report back on time. So I claimed to replace OV sensor due to green tint and other related problems with OV sensor, but Poland HTC center did nothing. Just opened phone and reassembled. I will send it back again and gonna reclaim to replace OV sensor with Sharp one, or as alternative gonna ask seller to ship it to Germany. Poland is useless service center.

Btw, could you please record video in low light conditions in Full HD HDR mode for purple tint?

Do you have pink spot under middle light conditions?
[One (M7) Q&A, Help & Troubleshooting] BookOfRick:
So I heard the newer camera models do not have this problem.

I was sure my phone's camera didn't have the tint issue as i just bought it (one year after should be more than enough time for HTC to fix that problem but then i checked the serial number and it said my phone was made in October -_-) because i can completely cover the camera and it would be pitch black.

So after a while, I noticed that my low light photos were a bit lacking and a lot of times, my dynamic range was lesser than I expected.

Turns out, I think either HTC increased the contrast to deal with the defect via software or i just have a upright damaged camera with a phone purchased one year late.

Anyway, so I lowered the contrast in the settings and then my low light photos were improved, the dynamic range improved. But when shooting with something well lit in the focus and centered but with dark shadow near the edge, I started getting blue tint.

However, when placing my hand over the camera completely, it only flickers blue for a second and then reverts to pitch black.

Is this software trying to fix the possible defect?

I used ae/af lock on a bright light and walked into a dark room and the outer edges were circled with a tint of purple.

Is my camera defective? Is this increased contrast a supposed fix for this?

That would be annoying because the contrast is dampening my low light performance.

Can anyone else test for this?

Getting reaaaallly frustrated now.

Oh and i read it was damage due to heat, but my phone is new and i dont game that much. I was careful not to let it overheat.

edit: so I'm still testing this out, it seems like the lowered contrast improves low light drastically, no tinting there but a lot of flickering of white balance. But when its regular light with a darker edge/borders, it tints them.
[One (M7) Q&A, Help & Troubleshooting] lennita:
Hi,,,

gonna fix it myself,,,

what dou you think about this sensor.... it seems to be the same of the picture above that says that is the new sensor,,,

http://www.ebay.com/itm/Replacement-Part-Original-Back-Camera-Module-Lens-Flex-AT-T-HTC-ONE-M7-/281269642923?pt=US_Cell_Phone_Replacement_Parts_Tools&hash=item417cfa26ab
[One (M7) Q&A, Help & Troubleshooting] dinik:
Full HDR setting all Auto

http://videobam.com/mTGjp
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Mine was the same - sent it for repairs.. will report when it gets back here..

I think they tweaked the software to lower the iso in order to hide the defect, but it's still broken.
[One (M7) Q&A, Help & Troubleshooting] BookOfRick:
When is yours getting back? :|

I just tested HDR video in low light and that definitely confirms that my camera is suffering the tint problem.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Well, it's been 4-5 days since i sent it in, they said about a week or maybe two.. but i live in Bulgaria and our customer support is ..bad / non-existent so i won't be surprised if it's more ..
[One (M7) Q&A, Help & Troubleshooting] BookOfRick:
I think I'm just going to return mine, if customer service lets me and actually responds within my 15 day frame. :/

Pity, there was a lot that I did like about the phone.
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
After the replace for Omnivision I see little Green tint sometimes on bad light conditions but it is not so often to complain, change of the mode for proper one solves it.

I hope HTC 2 will be without this problems...

HTC One

Rom: ViperOne 4.3

kernel: ElementalX
[One (M7) Q&A, Help & Troubleshooting] gustav30:
I've seen that to in really bad lighting as well.

My fix is to switch to night mode in those situations(for some reason that litterly solves it), or lower the tint setting a half step.
[One (M7) Q&A, Help & Troubleshooting] hansmaxkarl:
looks like they diddnt fix it....

youtu.be/ivOspWGlMdk?t=4m59s
[One (M7) Q&A, Help & Troubleshooting] cyrusct82:
What do you want to say?

I don't see the tint problem on the new model of HTC ONE. But I see that the old model of HTC ONE has big problems with the purple tint
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
Which sensor should I be asking for when I send my phone in? I am hearing conflicting things between the Sharp and the other one. Will they even follow my request anyways?

Thanks guys!
[One (M7) Q&A, Help & Troubleshooting] gustav30:
They won't follow a request, they will use what is available.
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
From their point of view all sensors are good or they wouldn't be supplied with them.
[One (M7) Q&A, Help & Troubleshooting] Bocko92:
Someone who sent their phone to Poland - how many days the whole thing took?
[One (M7) Q&A, Help & Troubleshooting] Soul_Perisher:
One day of repair, they sent it back right after the repair.
[One (M7) Q&A, Help & Troubleshooting] hamdir:
I am currently in a situation where I am stuck with the a faulty camera with a new red HTC One i have, the silver launch M7 which served me a while year was flawless with the same results as the sharp replacement linked by OP

my red One has 9 months of warranty left so i will exchange it in a later point, in a month or so, but i can't at the moment

but i found few tips for those who have to live with the damaged camera
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
For those who sent their phones for warranty, Did HTC charged you for $20? I already sent the device and they did require me to pay $20.

I paid and didn't bother to ask what is it for cause i just wanted my phone to be repaired.
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
My phone went into repair status a couple hours ago. They haven't called me yet so I am assuming they won't be charging me $20. Did they call or e-mail you?
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
"we have determined that repair of the device will require additional handling and/or repair fees per the limited warranty"

Email.. probably they called my landline first. Not sure what's with that limited warranty, my warranty is until May.

My One was bought outside U.S though. Sent it here in the U.S since there is no local HTC support in my country.

Anyways i don't mind paying 20 bucks i just want to make sure the problem with the camera will be fixed.
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
Nothing like that yet at the US site in Texas.

To others who have sent their device to be repaired:

How long was your device in the "In Repair" stages before being sent out?
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
My device was sent in in Houston too. and then;

Just saw the charge, it turned out the phone was shipped to HTC Washington. :(

currently In Repair status
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
How long was it in repair before it was sent to Washington? Mine has been in repair since around 2pm EST yesterday.
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
11 am yesterday...lol i paid for extra shipping
[One (M7) Q&A, Help & Troubleshooting] Frankie1588:
Did they tell you it was shipped to Washington or did you decide to ask about the charge? I will likely call tomorrow if its still in repair by the end of the business day.
[One (M7) Q&A, Help & Troubleshooting] polys643:
I got my HTC One from the UK and I live in Cyprus. There is no official HTC Service Centre here so I took it to the official reseller who had to sent it to HTC Service Centre in Greece for repair. After two weeks my phone arrived, camera fixed, every metal part replaced (i had scratches on the back and bottom speaker grill before sending it) and they didn't charge me anything.
[One (M7) Q&A, Help & Troubleshooting] neilmcd:
I had my camera replaced in November last year and it's been fine until today, but the dreaded tint is back. This time, it's got a weird liquid effect too. I'm probably going to buy a new phone soon, so I'll wait until I've got that before sending it off for another replacement and put it on eBay.
[One (M7) Q&A, Help & Troubleshooting] Nimzowitszch:
What's the status of your phone is it still in repair? did you call them?

Mine is still in repair....

I really hope it won't take looong..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
So guys this is the sample video to see green tint in video with OV4688 aka Omnivision sensor 4MP: https://docs.google.com/file/d/0B0ShSS7ttaI8NzdyZ05OcU51YkU/edit?usp=docslist_api
[One (M7) Q&A, Help & Troubleshooting] Arkanius:
I have received my Phone from Regeneresis.

They did a **** job assembling the phone (Reversed volume rocker, scratched screen and uncentered camera in the back) but they replaced the camera module for a SHARP one like I requested.

It's finally working as intended. And it's perfect! (ALL NIGHT SHOTS in similar conditions where I would get the Purple camera of doom with striped patterns)

Should I complain for the uncentered camera in the back or there is no problem concerning that?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Great, glad for you. Well, i had the same issue, camera was not centered. So, sent it back and they adjusted it.

If it doesn't affect performance that don't bother, otherwise send it back.
[One (M7) Q&A, Help & Troubleshooting] Arkanius:
I have to send it back due a blue spot in the screen (visible on white backgrounds), I didn't have it before, they must have done something in assembly that ruined the LCD (It was perfect before). Since it will be there, I guess I'll ask for them to recenter the camera, just afraid they mess the shielding afterwards or something :P