yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] Ali812:
So I've decided to quit waiting around and send this phone in for repairs. I live in Vaughan, ON so sending the phone into FutureTel in Markham is probably the best course of action. To those who have sent their phone in for repair, how do I go about the process?

Do I call their toll-free number or send them an email?

Any specific details I should mention?

What cinesensor date should I give them for the new camera module?

Also any experience in your repairs experience is appreciated. How long did it take? What condition was the returned phone in? Did the issue ever reoccur after repairs? Any input is appreciated!
[One (M7) Q&A, Help & Troubleshooting] FC1032:
Anyone here send it in for repairs in Sydney, Australia? If so where? Would prefer local repair...

I bought mine off eBay and I don't really know what I should be doing (the 7 day return stuff won't apply, only discovered the problem much later)
[One (M7) Q&A, Help & Troubleshooting] sago62:
a question: my camera tends to a very light blue in areas affected by light, but not in the dark ... My phone port construction date of 24/09/2013, but I have no date of cinesensor .... STVD 6869 (1.0) cinesensor 0000-00-00

why without date? thanks
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
I first went through my carrier so before I sent it in I returned the phone to stock with the exception of S-Off. Unfortunately, FutureTel are real sticklers and refused in warranty work on the phone when they saw S-Off. (Btw, all carriers in Canada use FutureTel as their HTC repair agent.) I was also charged a $25 examination fee and had my phone returned unrepaired. Since my carrier was longer willing to help me I called HTC directly. HTC at first kept to their story that it was a software problem and to wait for an update but I told them that I had waited for 2 months and that other devices running the exact same software didn't have the problem and I insisted it was a hardware problem. After escalating to a supervisor I was able to get them to agree to take it in for repair. This time I made sure to send it in with S-On and there were no issues with FutureTel.

Unfortunately I originally listened to the advice of other posters that S-Off didn't matter for warranty entitlement but in Canada it definitely does affect it so make sure your phone is 100% stock. There are some good threads explaining how to do that here.

Good luck and I hope this information helps other Canadian users.
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Unfortunately, I'm on Fido and they don't even offer this phone, bought it through Kijiji so going through my carrier isn't really an option here. Thanks for letting me know that S-ON is mandatory for Canadians, I might have ended up taking the risk of sending it in S-OFF, first thing I'll do when it's time to send the phone in is go back purely to stock.

Just a couple of questions though: Is your phone still being repaired or did you get it back? If so, did you have to pay for anything (I'm assuming you have to pay to ship it out etc.) or is that covered by HTC's warranty? What condition did your phone come back in (any cosmetic/mechanical damage)? Have you seen the tint issue re-appear since then?

Sorry for all the questions, after reading some reports here that people got their phone back damaged and eventually the tint issue re-appeared and some even reported things like their speakers (which I use everyday) were damaged as well. I'm just paranoid is all, again, thanks for your input!
[One (M7) Q&A, Help & Troubleshooting] mctodd:
How did you check the camera sensor details? I have same problem here.. :(
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Use a File Manager like ES File Explorer, no root required (device/sys/android_camera/sensor <--open as text)

(credits to UgXvibe)
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Wanna see the tool? Well, here ya go!
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Wanna see the tool? Well, here ya go! Its the one behind the glass panel, on the right table.
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Uploading :p
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I somehow thought it would be a bit smaller.. lol
[One (M7) Q&A, Help & Troubleshooting] n1234d:
Yeah, me too. They assemble it back by hand though, seen them do it.
[One (M7) Q&A, Help & Troubleshooting] PcFish:
An update. I called in and they say it was unlocked and installed other OS. I swear I made sure everything was stock. I told them software shouldn't matter as it's a hardware fault and not a software fault. The EULA says "Any software is not fault tolerant whether provided by a third party or HTC." They only said they got a red flag when they saw "UNLOCKED" and I immediately said, "Even if HTC provided the key?" (via HTC Dev). He went to check. Then came back and escalated and told me they were going to investigate more instead of immediately rejecting it, which will take a couple days.

I assume the couple days will be them resetting it completely and seeing if it is a software problem or not. Which is fine, as long as I don't pay. Though after seeing these photos of the October sensors, I wouldn't mind paying just to get it over with.

PS I asked how long does it take to actually change the camera module. They said 4-6 hours. Taking the $200. Assuming the camera module is marked up to $50, and 5 hoursish labor and $10 at most for shipping. $28/hr for labor, which sounds about right for a shop tech.

EDIT: Looked at that tool they used. Reminds me of a BGA Repair Machine I've seen in a lab before.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
My phone is back from repair now and so far the purple tint issue is completely gone. I had to pay for shipping it to the repair facility but they paid for the return shipping. I was surprised there was no physical damage or markings from them opening the phone but they must have special tools to do this properly. My new camera sensor date is Oct 21 so it's probably one of the latest (problem free) batches I hope.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Well,

I went through 4 phones. Didn't have any intention for sending for repair, so decided to keep exchanging phones,

Fortunately, 4th one is greatest (SH37, camera sensor: 2013-04-21). No purple, no violet, no blue. Just perfect. Even after heating phone

up to 45C, no purple or blue tint.

Before (all 3 did in the same way

4th unit
[One (M7) Q&A, Help & Troubleshooting] gilport:
My Experiance

Hi All,

So after posting a rant on twitter regarding the purple tint issue on my phone, I was actually contacted by a VP from HTC about getting the phone fixed. After sending my phone in, which process was quite painless, and having my phone out for about a week, I can now say the purple tint issue on my phone is gone. The ONE issue I now have (and it is more of an OCD issue on my part) is that I can tell the camera was replaced. Why is that an issue? It's not the new camera that is bothering me, it's that the camera is no longer centered to the eyepiece window. It is driving me insane! It doesn't seem to effect the pictures one bit, but not having it centered is messing with my brain.
[One (M7) Q&A, Help & Troubleshooting] PcFish:
The One has an OIS (Optical Image Stabilizer). That shaking you hear when focusing is the camera moving around to compensate your hand movement. So it is fine if it is offset a bit.
[One (M7) Q&A, Help & Troubleshooting] dassub:
I'm also in Vaughan and finally bit the warranty bullet now that I saw someone got theirs back from Markham with a new sensor in it.

Anyways yep, you call their number and tell them about your camera issues, they'll ask questions about what's wrong with it.

You don't tell them anything about the cinesensor date. They aren't really interested in that; it sounds like they don't want to admit fault in certain batches.

They send an RMA e-mail afterwards and you send it into the repair place and wait for 2 weeks.

I'm at the 'waiting for email' point right now, the RMA has been approved over the phone.
[One (M7) Q&A, Help & Troubleshooting] PcFish:
I can vouch for that in the US.

Aside from what was wrong, they asked for Phone Number, Sim carrier, Serial, email and address. They did it again when I made a follow-up call regarding my phone being out of warranty.
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Seems we are all in Vaughan, small world :)
[One (M7) Q&A, Help & Troubleshooting] dassub:
Woodbridge represent! haha
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
hi guys ,

im in some irritating position ,in india the htc gave authorisation to one TVSE electronic service ,i have unlocked version bought from US,though they say it has got global warranty,,india will not come under that warranty and if i want to get service i have to pay 30$ apart from replacement charge for camera /sensor it seems,but the TVSE center got bad reviews ,so i dont want to go there.apart from that there are some collection point centers who collect phones and send to htc service center,but funnily they only take indian version and not other country versions it seems (policy of htc) even if we are ready to pay!!!

than i called up the customer guys they told not to worry about purple issue because it is a software issue and htc is aware of it and working for a fix ,which we get in near future!!!.

now i left with 4 options 1.wait for that fix..2.get the repair done at TVSE center.....3.restore back the stock and send it to US with someone &repair there under warranty!!!..4 enjoy the purple photos!!!!! OMG all are difficult choices.

any suggestions????
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Yeah , i have a suggestion . Get a NOTE 3 ! I am from Pakistan with Dubai warranty so i know i am f'ed.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Some night shots

View attachment 2390310
[One (M7) Q&A, Help & Troubleshooting] dassub:
What's the best way to backup everything on my phone before I send it in?

Phone is completely stock and unrooted. I was thinking about copying everything that shows up when you plug it into the computer, but not sure what I might be missing.
[One (M7) Q&A, Help & Troubleshooting] Kigsuha:
Well do a nandroid and put it in ur pc.

Then everything else of ur phone storage
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Anyone have a Rogers RUU zip so I can go back to pure stock? Can't seem to find one to use, and apparently if I go back to S-ON using another RUU I'll brick my device, that doesn't sound like what I would want to do.
[One (M7) Q&A, Help & Troubleshooting] vari9:
Try Helium..
[One (M7) Q&A, Help & Troubleshooting] spreet:
Guys they have fixed my camera problem

But my ir remote is not working any suggestions ??
[One (M7) Q&A, Help & Troubleshooting] vancitygl:
How long after the call did they send you the RMA email? I phoned HTC Canada tonight and they said I should receive it "shortly", which they said was anytime tonight or tomorrow. Thanks in advance!
[One (M7) Q&A, Help & Troubleshooting] llliuyu:
In US, I got that email in 5 mins after calling
[One (M7) Q&A, Help & Troubleshooting] neilmcd:
Mine came back from repair in the UK yesterday and it's working perfectly now. They replaced the rear cover, top speaker and the camera sensor. I was without the phone for 7 days in total.

The new sensor info is - st vd6869(1.0) cinesensor 2013-10-21

I didn't keep many of the before shots to compare, but here's a before and after shot of me completely covering the lens
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
My phone came back today after 2 weeks. It's been in Poland for repairs according to the papers.

Good news: Everything looks better. It seems like they've replaced all the outer parts of the phone and they are fitted perfectly! Even my beats logo is back! Screen is new aswell as far as I can tell. Camera works much better and the signs of purple are gone (there is a tiny bit of blue noise in low light, but that's normal I guess).

Bad news: Seems like one pixel is damaged in the camera sensor. When it's black it shows like a bright dot. Not enough to be noticeable unless you're aware of it, but it's there. Should I send it back again?
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hi .

Do these TVSE service center in India check s-off ,unlock boot loader ?because I'm having US unlocked version running viper Rom.
[One (M7) Q&A, Help & Troubleshooting] Ivanovic:
I got an HTC ONE from Amazon.de and they redirected me to Arvato for the service. Anyone had some experience with them?
[One (M7) Q&A, Help & Troubleshooting] dassub:
I called in the late morning, and didn't get the RMA e-mail until the evening. Because I took this long to reply, you probably received it by now :)
[One (M7) Q&A, Help & Troubleshooting] PcFish:
I guess it depends on who answers the phone. Took 2 minutes after my call.
[One (M7) Q&A, Help & Troubleshooting] vancitygl:
Just got it. Cheers.
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Hope your replacement unit is purple free... Please feel free to post some samples here and any details that might help the other 64GB AT&T owners out there.

I sure hope your new unit comes with a more recent sensor (September +) as it seems that the new camera units are doing ok, while the older ones use to turn purple during time... Keep us posted!
[One (M7) Q&A, Help & Troubleshooting] Atr1x:
T-Mobile allows me to get a replacement under warranty even though I don't have insurance. So I got a replacement with no Purple tint issue but it would have a slight static sound every few seconds whenever I recorded a video and light bleed on the side of the capacitive button, so I requested another replacement.

Unfortunately, my second replacement had over 15 stuck pixels on the screen. I'm hoping third time's the charm cause it's starting to make me wonder if I'll ever get a decent phone.
[One (M7) Q&A, Help & Troubleshooting] crazychica_:
hey guys i have some questions

well my english is not very good but i will try to ask what i want, and i'll be happy to get answers.

ok so my first question is: i want to buy the htc one, but after i have read about the camera problems here i dont know. because i dont want to buy a phone with bad camera and colors problem. so when i'm bying the htc one from a store the only way to check if it has camera problems is to put the phone with the camera on, on a table and to see if it's clearly dark, or have red/blue/purple noise?

my second question is: should i wait to the new htc's flagship or buy the htc one?

thanks to who will answer.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
1st question, if you only see black then camera is okay.

2nd question, You will have to wait at least 4 months just for the announcement. Add at least one month for the availability.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
I have that same hot pixel issue in my replacement...

No harm in sending it back I guess, they seem to have fixed all their QC problems with assembly so you should be safe.

---------- Post added at 05:57 PM ---------- Previous post was at 05:53 PM ----------

Nandroid is certainly the best option for getting everything, but you can't do it without root. I've tried helium unrooted and wasn't satisfied with what it backed up. ADB backup through command prompt is probably the next best thing to Nandroid and worked flawlessly on my unrooted One. I'd try that, it's very easy :)
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
I've decided to stick with this camera. It's really not noticeable with normal usage, it only shows in pitch black. Let's hope it doesn't get worse. :)

Messed with rumrunner to and couldn't get S-off so I'm stuck with unlocked and tampered. Don't want to send my phone in with that. :P

Sent from my black M7
[One (M7) Q&A, Help & Troubleshooting] nilanjan.gm:
Guys, an update from my side.

I am in India, and have one "One" with purple tint problem in the rear camera.

After a few emails to a HTC, and a few stereotype answers from them, I responded to their survey request, and rated their responses pretty badly.

So, I got a call from them.

They said that a 4.3 update in India, which is a customized one compared to the other rolled out 4.3 versions in other countries, will be rolled out soon which will solve the purple tint problem.

It sounded logical enough, but not feasible.

Just thought to share with you guys.
[One (M7) Q&A, Help & Troubleshooting] slntdth93:
I think the standard 4.3 update has some adjustments - it lowers the ISO bracket so less red appears. But as a result, the brightness of the image decreases
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hi,well I keep on sending these survey reply to them every week(:D)& they call me next day I use all abusive words to them ,they say the same thing which u wrote here,I keep asking them when 4.3update all over world didn't solve the issue ,how on earth it will solve here in India,for which they don't have answer,than they say that the HTC know the problem,they are working on it,& issue a patch separately which will solve (? Hope)the problem!!! & I keep on posting every alternate day to them on fb,Twitter ,etc !! & posting the great pink photos on their fb,Twitter accounts .ha ha haaa
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I doubt it will take so long this time!

Huge rumours are saying Samsung will unveil its new S5 on ending January/beginning February,meaning a new flagship on March.

HTC knows that and will not stay put,they will surely do the same with more or less 3 weeks :cool:
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
In Malaysia, we have few HTC One owners have sent their phone to fix camera module and the technician replaced with cinsensor 2013-09-25. That is suck! It give pink spot problem although purple think problem fixed.

I believe owner must get at least October or November batch of cinesensor.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
I received my sensor back with 2013-08-15. It's not perfect. But at least i can make low-light pictures now, and sometimes with a little blue tint, but very minimal. Pink spot is not really noticeable. As long as it doesnt get too hot.
[One (M7) Q&A, Help & Troubleshooting] jaypeg123:
I got my phone back from their service station in poland. And the camera seems fine bit the lens sticks out from the backcover, maybe 1mm but shoult it be like that? I dont remember. Now I am afraid of putting the phone on the back, it might scratsh the lens. And the backcover seems to havs lost its finish! I can imagine that it is the heatgun that damaged it. How is your lens placed?
[One (M7) Q&A, Help & Troubleshooting] VictorC:
Well, my lens is almost flush with the rest of the back cover. Actually, it slightly recessed, but just like a hair or so. Barely noticeable....
[One (M7) Q&A, Help & Troubleshooting] petro_ionut:
Hy [MENTION=5235636]VictorCozmei[/MENTION], you have a PM, thanks.
[One (M7) Q&A, Help & Troubleshooting] jaypeg123:
Yeah well thats what I was afraid of.

Either it is wrongly put together or is the lense bigger then the original.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Because the vendor changed?
[One (M7) Q&A, Help & Troubleshooting] ERamseth:
I am also on t-mobile. you're options are to keep returning phones to them until you get a good one, or send to HTC for repair. After my third phone that still had problems, I sent to HTC for repair (in texas).

You will be without your HTC One for a while, but if you go into a T-mobile store, they can issue a loaner phone to you on the spot for a fully refundable $50 deposit. That way you can keep your sim card and same number and everything. Bonus: you get to enjoy the retro style of a flip phone.

I still havent received my device back from HTC (has only been 3 days) but I will post back here when I do get it. the only thing you have to pay is shipping to texas. I was able to overnight it for $20, but you can pay less if you're willing to wait longer.
[One (M7) Q&A, Help & Troubleshooting] Kigsuha:
i have unlocked bootloader and a-off

I have two problems the camera, full pink on low light , usb port not working correctly(no adb, no fastboot)

So i can't do s-on and lock.

Do you guys thinks I can still send it to warranty ?..
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
Probably not.
[One (M7) Q&A, Help & Troubleshooting] jaypeg123:
Why not,, they say the garanti COULD be void. There is a new file now that lets you lock the bootloader from recovery , then you can flash a ruu. Use a script to change cid. And let it be s-off when you

Send it in.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
I sent mine S-OFF but with stock RUU and CID. They have not said anything and the device is shipping back today.
[One (M7) Q&A, Help & Troubleshooting] HTC_OneAndOnly:
Allright then, cover the lens with your finger. Your screen now it's purple, blue or whatever right ?? Now go to settings, ISO and select 100 ! Screen now is black. In simple words the lower the ISO the more lower the sensitivity to light=No purple, blue party's in the photo with the cost of darker images. . Also, play with the settings. Choose from Scene to exposure brightness contrast etc to get the best result. Even if you're not pleased with your shots try downloading Snapseed. It's the best free image editor !
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
No this does not fix the problem on all phones with this issue. Before I sent mine in for repair it didn't matter what ISO I set it to, I'd have purple everywhere. Different phones have more degraded sensors than others which is why this is a hardware problem.
[One (M7) Q&A, Help & Troubleshooting] Kigsuha:
Yeah the problem is I'm fully stuck

Stock recovery stock Rom no root no adb no fastboot

I'm trying rooting my one with WiFi adb lol..

And I can't flash a ruu too
[One (M7) Q&A, Help & Troubleshooting] jaypeg123:
So what are you doing in this thread then, I thought you wanted to send the phone to fix the camera.:confused:
[One (M7) Q&A, Help & Troubleshooting] wireroid:
*facepalm*

The entire reason this camera is only 4 megapixels is so that it can excel at low light, high ISO shots. You can nerf that if you want and pretend the tint isn't a problem, but then you'll be defeating the purpose of the otherwise crappy camera. It's like buying a freezer only to find out the temperature can't go below 0, and so you use it as a fridge instead. Why did you buy it in the first place?

Higher sensitivity also doesn't explain why the screen turns bright purple when there is no light there to begin with. I wouldn't call severe electrical noise "light."
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
To paraphrase what you said: lower the amount of light the camera can gather and defeat the purpose of the camera?
[One (M7) Q&A, Help & Troubleshooting] FitAmp:
Well just got back my one today. Camera is perfect, no issues what so ever. Seems to be quite better than my last one.

Sensor date is Oct 26
[One (M7) Q&A, Help & Troubleshooting] bkcheah75:
Can you check if you having pink spot problem?

To test the pink spot, you have to go to really dark area with minimum white light source from outside, and then point your camera to white area. If you turn to video mode, it will be more obvious.
[One (M7) Q&A, Help & Troubleshooting] jntdroid:
Man this is frustrating. Had a One on Verizon that was perfect. Moved to T-Mobile... first one had this problem bad. Just received the replacement. It's as bad, if not worse, though that could be my frustration shining through. Regardless, it sure isn't better. This is pretty ridiculous, though. Even in well-lit rooms at night - i.e. that softer yellowish light, but sitll well-lit - it's useless as there's, at best, a purple haze just around the edge. What's weird is in situations where I'm focusing on a lower light portion of a lit room, it'll be purple, then sloooowly turn to a yellowish tint, all the while struggling to figure out exposure. My Verizon One was absolutely perfect. This is pure crap.

And I'm not sure what to do at this point... I guess contact HTC maybe? I'd feel wrong selling it to somebody as I don't think this should be an assumed problem with the phone.