yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Glad for you. Unfortunately, camera in Nexus 5 won't have significant improvements over Nexus 4. Nexus 5 camera will have f/2.4 focal, so low light performance is going to be bad. Specs were available in Exif photo data being extracted from pics taken with Nexus 5 and shared at Google+. Now this photos are removed. Some info as well is available in latest headlines at android police website.

So really sad no real improvement in camera department again Google.

But very good news for HTC owners: latest camera sensors are great for now.
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Man I was on the n4 and that camera killed me. Only reason I won't get the 5 is because of that and I get tired of stock. I'm still suffering from this Damn auto focus problem and HTC is taking forever to email me. They want me to troubleshoot my phone like 20 million times. Thinking of just selling it and buying an Xperia Z
[One (M7) Q&A, Help & Troubleshooting] FC1032:
I wouldn't count the N5 camera out just yet: The G2 has F2.4 as well, and it does well in low light due to OIS and great overall.

http://www.gsmarena.com/lg_g2_vs_htc_one-review-992p8.php

Factor in the fact it has 8MP rather than 13MP, each pixel is bigger (1.1um to 1.4mp I think?) it shouldn't be too bad; it could still go either way depending on if OIS is implemented (and how good it is). Problem is, Google doesn't seem to have paid much attention to the camera app... Would be AWESOME to see something like Nokia camera on stock.
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
How to check the version of cinesensor?

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Thanx for link. Review seems to be not biased :D. Real low ligth performance especially in video mode is missing in review. Would suggest to check anandtech review as well. Anandtech has more detailed review, where you can see f/2.0 plays vital role in capturing great moment in very low light scene.

At least Google could reach f/2.2, like did Apple with iPhone 5s in comparison to iPhone 5 f/2.4.

And I very suspicious about mic. Hope Google fixed it as well, 'cause LG G2 records with distortion in loud areas. Sad!
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Can you tell me how many days was without phone? Including shipping. And how do you make the process, I buy one from ebay, and my brother take pictures and I see the purple problem almost inexistence, but, here in my country, is more hot, and the problem is more evident. I have a travel to USA, so I want to know everything to send it to htc, I think is more safe to repair (so they use a new sensor) instead of replace the phoen because can get other phone with problems
[One (M7) Q&A, Help & Troubleshooting] byhoung:
I just received my new HTC One today and the first the I did was check the camera for purple tint. My camera does in fact display the purple tint but the pictures taken turn out to be completely fine. Is this normal? Cinesensor version 6-25-2013.
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
For god sake, how to check cinesensor? :)

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] byhoung:
you should use the search function. I'm new here and was able to find it within 2 minutes.

Install ES File Manager, go to Device/Sys/Android_camera/ and open the sensor file with a text editor.
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
I did try but found nothing. Thanks

Skickat från min HTC One via Tapatalk 2

---------- Post added at 09:51 PM ---------- Previous post was at 09:48 PM ----------

Thanks again found it.

st vd6869(1.0) cinesensor 2013-05-08

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] PratoN:
If anyone is compiling a list of these I also have the issue. st vd6869(1.0) cinesensor 2013-05-26

Mine is one of the cameras with the streak pattern that makes me think software isn't going to fix it... version 4.3 sure didn't.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Alright, we're committed to delivering a great customer experience. As such, we investigate all reported issues. We apologize for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this matter. In some instances, we may be able to deploy a software update to address an issue. We recommend you regularly check your device for updates and download them when available

LOL!! this is the rply they the HTC still giving !!
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Lol to add on to the joke I called twice today and they gave me the same reply "it's a software issue sir and we are working on it as quick as possible" bs!! They said that about 4.3!!
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
even they are not giving guaranty to give good sensor after repair.!!!!!
[One (M7) Q&A, Help & Troubleshooting] da_bull23:
Had mine replaced yesterday by my carrier (Mobitel, Slovenia).

It's from the SH39 series and for now it shows no signs of violet pictures issue. Even after upgrading to 4.3.

I hope it stays that way. :good:
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Saying that they're "investigating" the issue. They say this the last 5 months?

Very efficient investigating.

Its been a week since i discovered the problem, and i don't see it getting a lot worse, so lets hope that it keeps reasonable.

Its not even very visible, Mayby a little bit at the shadows.

http://i.imgur.com/JoQyU29.jpg
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
I spoke to them last night and they were telling me the same story. She couldn't answer me on how the exact same software on another identical phone wasn't experiencing the purple problems I was having which is why I believe it to be a hardware problem. I can understand from a liability perspective they would be committing financial suicide if they admitted to a hardware problem. By blaming it on software, they can buy time while they work on a mask to the problem.
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
My cam is still good three weeks after I got the H1 back from repair. Still a bit pussled since the cinesensor indicates that that the sensor is the same as before (from march). So maybe there is other things causing the tint issue than just faulty sensors. Heat dispersion maybe?
[One (M7) Q&A, Help & Troubleshooting] Kalzkei:
Hello !

I've the same camera issue and I would like to know if it's a software problem ? I don't think so cause I installed 2 differents roms ( Android 4.3 ) and the issue still here..

The only way to fix it it's to go at my shop and ask to repair it ?
[One (M7) Q&A, Help & Troubleshooting] dendifelani:
Please, sign this :

https://www.change.org/petitions/ht...ast-or-never-buy-htc-product-again?org=assign
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
It says it's not active
[One (M7) Q&A, Help & Troubleshooting] Kalzkei:
http://xdaforums.com/showthread.php?t=2224752

It's the Stock rom ?

The Odexed version is suppose to receive the officiel HTC's update ?
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Read the "software information" section and your question will be answered.
[One (M7) Q&A, Help & Troubleshooting] dendifelani:
Sorry please try it again
[One (M7) Q&A, Help & Troubleshooting] Kalzkei:
Oops ! Sorry, I didn't see it :x

A last question, quickly, " (you need stock boot.img and recovery.img as well) "

The boot.img, I need to flash it with the recovery, and the recovery.img, what is it ?
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Lol dude look under the "download" section of the thread.
[One (M7) Q&A, Help & Troubleshooting] Kalzkei:
Yea I see I can download it, but what I need to do with ?

Aaaaaaaaaaaaand sorry for my english :)
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
See, this right here is what really really really makes me mad about this debacle.

Unfortunately, Apple is the one to show us how it's done.

http://www.zdnet.com/apple-confirms...offers-to-replace-faulty-handsets-7000022605/
[One (M7) Q&A, Help & Troubleshooting] Kalzkei:
Apple...
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
Flash it in your fastboot folder. Not in recovery but on your computer.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Please discuss it via pm , this one thread not for that ;)
[One (M7) Q&A, Help & Troubleshooting] Kalzkei:
Okay, thanks :)

Don't worry, I've what I want :)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Well fellas, wish me luck. My phone is off to Texas for, hopefully, a new camera.. I even attached a note with it. Let's see if they take the time to hook me up!

So they will either just throw this out and find nothing or actually fix the thing.

To be continued....
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Lets hope the best for your phone. Mine has still the issue, but very minor. I hope it stays like that.

Also, When you install an OTA. Will the "tampered" message disappear? Or will it always be visible, unless S-OFF--> and make it go away?

______________________________________________

Some off-topic HTC care in The Netherlands experience.

Mate of mine sended his one x in for repair. Included a note.

When he received the device back, it was not fixed and the note was torn apart xD I hope that they threat your note good :D
[One (M7) Q&A, Help & Troubleshooting] FlowingAway:
Good luck [MENTION=1621701]UgXvibe[/MENTION]

I have had the good fortune of getting a 2nd chance to fix mine, although the first time my phone's warranty was deemed "void" due to unlocking. I tweeted Jason Mckenzie the other day my situation and he responded and included the HTC account in his reply, instructing them to follow up with me. They did, I called in to customer service, told them my situation, they actually got online and checked my twitter feed and Jason Mckenzie's, saw that I was for real, and let me send my phone in for camera repair with a voided warranty! How crazy is that?!?

They said it was a one time deal, and if I ever plan on sending it in again for anything, do not unlock it, and do not root it.

Big props to Jason Mckenzie, president of HTC USA.

Just sent it today, so I'll keep you guys posted on what happens once I get it back.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Can someone tell me where can i get the info needed to send my phone? I see some problems, not only purple, its get hot too quick. Or this is normal? And speakers dont know if thats how its must sound (If someone can give me hint to test it).

So, I'm going to USA in a mont, so i want to know how many days its take, the other day I talk with a staff from htc and i tell him that I dont have receipt because was buy in ebay, and he tell me that has warranty for one year :)

The other option is go to att, but i dont think that they replace the phone because was buy in ebay, and in my opinion is better to send for fix, so i will be sure to have a good camera.

Short history: What is the procedure to claim warranty?
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Company with money vs without... Sad but true reality. I don't think htc can afford to properly take responsibility.
[One (M7) Q&A, Help & Troubleshooting] Kalzkei:
Yes, before I had HTC One X and seriously... Thanks to One X, I really love HTC's phones, and the HTC One, omfg... But his camera.. :(

I'm very sad that HTC are in the red, seriously I hope after my HTC One, my futur phone will be a HTC !
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Call this number 1-866-449-8358

They will ask you questions, give you instructions and an RMA number.They will email you all the info where to ship etc..

Don't forget to put insurance on the phone. I have $600. in shipping insurance and it cost $22.00 to send from NC to TX. HTC pays for return shipping.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
http://m.t3.com/news/t3-gadget-awards-2013-htc-one-wins-phone-of-the-year

Really ??

Should say best phone worst flagship camera ..... EVER.
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
In such case, then out of kindness you may also tweet/link this thread to him so he'll know how widespread the issue is with this entire thread and how we regret on buying his company's supposedly flagship phone. :)

Let's see what actions he's capable of.
[One (M7) Q&A, Help & Troubleshooting] ipmanwck:
HTC know they are just ignoring the issue. Just imagine how much a recall would cost. Would love someone to take them to the high court ! Nothing that a company wouldn't deserve after installing cheap hardware.
[One (M7) Q&A, Help & Troubleshooting] Theshawty:
No f***ing wonder why HTC are doing so bad.
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
What I really don't understand is that they advertise HTC One to have an exceptional low light ability; yet, clearly they didn't test enough in low light before releasing to acknowledge the problem. Dumb***

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Lol I've sent my phone in 3 times now with bootloader unlocked and they have never said anything or told me my warranty was invalid sent it in s off also lol told the rep on the phone I s offd my phone to downgrade back down to 4.1.2

And he never said **** you guys have bad luck they will send it back s on and bootloader locked but I can just fix that again. Never told me I would have to pay anything or was out of warranty. Just make sure your tamper flag isn't on and you don't have custom kernels or hboot

Just run RUU and send it in lol screw doing all the rest you just gotta hack it again when it comes back and with rum runner now who cares anything they send back to me I can fix haha
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Thanks :D I will do it the first day that i go to USA. but will try to do via email, my pronunciation isnt good :/
[One (M7) Q&A, Help & Troubleshooting] Bart1981:
I also send in my phone to get the purple noise fixed..

My phone was rooted but I put back on a RUU and I also relocked the bootloader. This was all no problem en they accepted the phone for repair.

Today I received a message which said they have fixed the phone and they replaced the camera....

We'll see if the problem is fixed now...
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Tell me how it goes, Fellow dutch here.

Did you also send it in to dynafix? Sended it there 2 times already now, came back a little damaged. But they do change the camera module.

If you receive it back, could you please post the module version ( date ).
[One (M7) Q&A, Help & Troubleshooting] Bart1981:
Well I can try to find out the module version. Have to look up how to find it, but when I do, I'll let you know.

Btw, yes it was send to dynafix. As far as I know, they are the only one who do this kind of repairs (without the warrenty being void)

edit:

Ok it's easy. Once I have the phone I'll check it (Device/Sys/Android_camera/ and open the sensor file with a text editor.)
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
One think that htc should be able to get the devwloper/manufacturer of the cam to pay the bill for this fiasko.

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] Foukos:
No wander Apple left ST
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Manufacturer of the faulty sensors should pay , not the htc...
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Ultimately it is htc fault. QC should have caught this issue way before so many of them made it to the public. Also, it's not confirmed that it is in fact the sensor being faulty. I honestly think htc forgot to insulate the camera/sensor properly within the phone itself. Which in turn is causing the camera/sensor to fail. Think about it, If in fact it was the camera/sensor manufacturers fault, then it WOULD be up to said manufacturer to pay. I don't think htc would be giving us the runaround, like they are now, if this was the case. because then, the repairs and replacement costs wouldn't be coming out of their pockets, and they'd get to save face at the same time.. That's why I think it is htc fault somehow simply because of all the runaround we are getting, and of course because of the financial fiasco they are currently in the midst of too..

But then again, I just lit the wrong end of my cigarette, so.... yeah

*S¡gned
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Hey guys, I i'm decide to send my phone to warrany, but that will be only in about 25 days that I go to USA. so I'm thinking to update to sense 5.5. I downloiad de RUU from HTC (Cant ota because i dont have att sim card). That will be enought right? But my main concern is the camera, will get worse? actually with flash isnt a problem. But if the camera became unusable it will be, because I still have about 25 days to go to USA

I have this info from my phone

Sensor

st vd6869(1.0) cinesensor 2013-05-07

software version

1.26.502.10
[One (M7) Q&A, Help & Troubleshooting] bor3d2damax:
I am sorry to hear that the camera on your device still is not working properly. We're committed to delivering a great customer experience. As such, we investigate all reported issues. We apologize for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this matter. In some instances, we may be able to deploy a software update to address an issue. We recommend you regularly check your device for updates and download them when available.

Lmao wow
[One (M7) Q&A, Help & Troubleshooting] Bart1981:
I have my phone back now. Looks like Dynafix did quite a decent job.

The sensor which is installed now is: st vd 6869(1.0) cinesensor 2013-10-04

So it's a sensor from october...

When I put the iso on 1600 and I lay the phone down, with the camera facing the couch, I get a perfectly black screen. No pink to be noticed as far as I can tell...

For now I'm happy. Let's hope it stays that way....
[One (M7) Q&A, Help & Troubleshooting] Recla1mer:
Ok heres the thing, I tried meddling with the flash and noticed a weird thing, The purple noise appears when the flash is set to off or auto.

When you turn the flash on, the purple thing disappears and it turns black.

Anyone noticed this.?
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Noriced that it is not the solution flash turn lower iso that's the trick ;)
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Sounds good man, I really hope that these newer sensors are really fixed now. I guess time will tell.

Did they damage your phone? like little scratches, or damaged corners? Mine came back with a huge scratch on the back, managed to get it less visible when applying pressure, but still.
[One (M7) Q&A, Help & Troubleshooting] travis.best:
Guys, I just received my phone from service There is indeed an issue with the heat coming from the battery (confirmed by a HTC rep), and this is why the camera module must be changed. You should also note, as posted few pages ago, that the repair will include a copper foil to avoid such problems in the short/medium term.

As a result, for those who haven't got the issue before, you should avoid heating your device too much, otherwise, it should be physically repaired and not fixed via software.

Cheers!
[One (M7) Q&A, Help & Troubleshooting] Ali812:
Thinking about jumping ship to the Nexus 5 but going to wait on solidified reviews, especially regarding battery life and camera quality. Most pictures I take with this phone are during the daytime and turn out really nice so I'm not sure if I'm willing to jump ship yet. Here's hoping the upcoming 4.4 update gives better low light performance than what we have right now (a guy can dream right?)
[One (M7) Q&A, Help & Troubleshooting] slashas69:
You cant os version is nothing, camera is working under firmware ;)
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Sounds very interesting. Do you have some kind of e-mail or chat history so I can show it to my repair center, so they can fix it properly when I send it in for repair.

All in all, it's not the camera modules producer who delivered bad camera's. And that explains why HTC is so shady about this, its their own fault.

If, this is for real ofcourse.
[One (M7) Q&A, Help & Troubleshooting] Bart1981:
No, no scratches or whatsoever. Like I said, they did a good job this time :)
[One (M7) Q&A, Help & Troubleshooting] best1968:
I got a replacement T-Mobile HTC One (my first one had the purple tint when I did the desk test), first thing I did

was test my new one and it didn't have it...

However I flashed the GPE ROM and there was a minor purple tint.

Flashed back Dev Edition 4.3 and the purple tint is gone.

Phone was originally on 4.1.2 so it seems like it is a combination of hardware and software.
[One (M7) Q&A, Help & Troubleshooting] travis.best:
I asked HTC by phone to provide a solution giving the fact that the purple tint appears on both high and low ISO, once the camera is used more than a few minutes. The guy I talked to told me that the cause is the heat produced by the battery and that I should send it for repair (basically all you have to do is to show that you tried every software-related solution).

Here is the exit paper confirming the camera replacement.

I wouldn't blame HTC, this phone is solid and mistakes can happen to anyone. However, there may be some zealous client-service reps but in that case, ask to talk to their manager.

One last thing: when you ask for repair, ask specifically for camera module replacement and that HTC confirmed the heat issue.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
It's seems to me now it's time to move to Nexus 5.
[One (M7) Q&A, Help & Troubleshooting] koenkokes:
Thanks man. If it gets worse i will totally book it in for repair again, and make sure they do it alright. Thanks for posting.

Its not bad yet, when making night pictures it doesnt even look like it shows up:

But as you say, when its kinda warm and i make the picture pitch black, it shows up in the corners, nothing dramatic yet.

http://i.imgur.com/NWSWj7U.jpg

EDIT: The sky was almost pure black, with little light. The camera picked it up really good as you can see.
[One (M7) Q&A, Help & Troubleshooting] travis.best:
I had doubts whether to wait for 4.3 or not but after I read this topic from beginning, I decided to send it to the repair center. It took only one week, it came back in mint condition and now I can use the camera for both pictures and video highlights without worries of instagram-like pictures by default.

Actually, it takes longer to read the +300 pages rather than to send it back to service :)
[One (M7) Q&A, Help & Troubleshooting] ayan15:
i email my friend in the htc middle east.. and he also confirmed that it is a hardware problem and i need to send it to the service center.

my problem is

1. i bought it in the middle east and im here in the Philippines

2. i lost the receipt but i have the warranty card from the shop with a date of purchase (htc policy is to show proof of purchase not specifying only receipt.

3. a technician told me here in the philippines it will take 2 long month to be fix. with no replacement handset.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Which service center did you use to have the work done? The one in TX? Or are you not in the states?
[One (M7) Q&A, Help & Troubleshooting] travis.best:
I live in Europe, in Romania.
[One (M7) Q&A, Help & Troubleshooting] jirald:
Just deal with it guys...it only shows in low light environnent which flash is necessary...in my case i'm taking mine as it is now...
[One (M7) Q&A, Help & Troubleshooting] ToddeSwe:
And let htc get away with it...

Skickat från min HTC One via Tapatalk 2
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
We are dealing with it. Seems like you dealt with it as well and HTC would love more customers like you that accept paying big dollars for a premium device and accepting faulty hardware. BTW, using a flash does not 'fix' the problem.