yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Hello purple dudes!!

I sold my HTC One a month ago and got the S4 instead!

It's a very nice phone but I miss both the high quality materials of the One and the Car app as I use my phone as a Audio device in my car all the time.

So yes I am very tempted to come back to HTC One.

I talked to our new local HTC dealer and he said that in case of hardware defect (not including if you drop your phone) they can't open the One due to its unibody design but they exchange it on the spot :D

Though the process of switching from S4 to One will cost me about 130$.

To be back on topic: in case of purple camera again,if my One is S-OFF rooted,can I return it to a 100% stock state meaning get rid of the red warning message when booting the phone??

I don't want them to have a chance to say ''oh your phone is rooted! so no warranty sorry''
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
Yes you can. :)

Sent from my black M7
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
So there isnt any software fix afterall ?? ... I cannot send my phone in for repairs ... :(
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
Or you could wait for the HTC "Two" or whatever it will be called which is supposed to come out in 1Q2014.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
It would be presented in March like the S5,so meaning not in the market before April and count about anther month for the price to stabilize,and we get a May-June affordable M8.

When I bought the s4 1 month ago the rumors said S5 and M8 will be out in February so I convinced myself that I can survive 3 months with the S4, but now HTC and Sammy stepped back,if we are lucky the release date will be sooner than S4/One(at the same time of the year) about a month but not more
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
The new HTC One is probably going to be only a face-lift with better specs.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Bigger screen (5-5.2'') whole different camera (ultrapixel 8mp or 16mp non-ultrapixel),3GB ram ,fingerprint scanner (though I can live without it).

So not just a face lift,perhaps if you are talking about the main design yes
[One (M7) Q&A, Help & Troubleshooting] MoshuXXL:
I was talking about the design when I've said it's going to be a face-lift.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Where did you hear 8MP Ultrapixel? That is my dream actually for this phone. I kinda like the 4.7" but I guess if they keep the phone the same size and extend it more to the sides I'd be fine with that. :p

Hopefully they get the 805 processor in there before release. I read its being tested with the 800, which will be kinda old tech by release right?
[One (M7) Q&A, Help & Troubleshooting] combat goofwing:
I'm in uk,they collected mine last Friday,they got it Monday this week and its now.on its way back to me getting it tomorrow ,so 6 days including a weekend
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Marketing wise they can't keep 4 ultrapixel for 2 facts:

-Bad productions of sensor (purple issue)

-Z1 is 24mp and S5 will be 16mp,G2 is 13mp and has very close results to the One camera,so yes we can use more pixel with the ultrapixel tech anyday.Also I won't be surprised if HTC choose a solution a la G2 as it's not clear yet if the ultrapixel tech is behind the purple issue
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
DSLR cameras use bigger pixles. It is a production issue because it is a new tech. It is not easy to build such tech in a very small sensor.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
On a side note, my 9/17 sensor is still kicking butt. So, take the time with HTC to send your phone in for repair. It's the only viable option unless you just dump the phone for something else.
[One (M7) Q&A, Help & Troubleshooting] h.han:
Sorry just saw your message, if anyone replied you already just ignore.

Exactly 5 working days, ups came on last Wednesday, delivered on Thursday, fixed on Friday, HTC sent phone out on Monday, got it in hand on Tuesday. Quite speedy I feel. And you got updated on HTC repair website so know what to expect.
[One (M7) Q&A, Help & Troubleshooting] gabit23:
I met one of executives of htc yesterday and I know 2 things about m8: 1. 5 inch. 2. Hope I am wrong but they are about to use the same 4 ultrapixel....I am guessing that apart from the techical side (More pixels, mean a thicker phone, St microelectronics have to compenaste for the bad sensors they manufactured until august, so from Htc`s side they dont have to pay for the next flagship camera to St and use the same camera. Again hope I am wrong.

Vegetaleb, if I were you a I would buy an Htc that was manufactured from september on and not worry about the tint.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
So today receive HTC ONE from SC. New module Sharp cinesensor 2013-10-16

Results

Full HD HDR mode: https://docs.google.com/file/d/0B0ShSS7ttaI8amJ3azNfYVE4dTQ/edit?usp=docslist_api

Sensor isn't centered. Gonna send it back.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
My other phone is not centered also with an october sensor.
[One (M7) Q&A, Help & Troubleshooting] Ivanovic:
Where do you check for the sensor version?
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
It is in your avatar! kidding.

Use a file manager app go to the phone root not SDcard root.

/sys/android_camera

Then open it with a text editor when you see the options.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
But do you such issue as mine? In Full HD HDR mode in low light it's still purple.
[One (M7) Q&A, Help & Troubleshooting] Ivanovic:
Thanks a lot! In my case the replacement came with st vd6869(1.0) cinesensor 2013-09-03
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Nope, not anymore.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Gonna blow SC mind again.
[One (M7) Q&A, Help & Troubleshooting] r8zer:
Just got mine back from HTC and Regenersis camera fine but they f***ed my phone volume rocker loose and coming away, screen on volume side also badly lifting from them destroying the clips that the screen holds too. I am now fighting for a new phone as I do not tolerate incompetence at this level,

They have ruined my HTC ONE.
[One (M7) Q&A, Help & Troubleshooting] Yorda30:
Wohoo, I have ten posts. I can finally post my comparison pictures!

Left= bad sensor st vd6869(1.0) cinesensor 2013-05-20

Right= good sensor st vd6869(1.0) cinesensor 2013-10-23

All photos taken running standard 4.3, 5.5 with standard camera app settings, no flash.

At night looking through my window.

Up close with only a small light source near this doll.

Flat on the table-test screenshots. This left pic is one of the better results, I've had worse with more red and purple filling the entire screen.

Thank goodness these days are past me now.

Really happy with my One. :victory:
[One (M7) Q&A, Help & Troubleshooting] dassub:
Here are my comparison shots with my old sensor (2013-05-11) and new sensor (0000-00-00).
[One (M7) Q&A, Help & Troubleshooting] sridhar86:
Hey Thanks!:good: I've heard from many that if the microsim if placed well works on any other phone. BTW hw long did they take to fix the camera?
[One (M7) Q&A, Help & Troubleshooting] prabhunakul:
I gave in my phone to the service center on Saturday evening and got it back on Monday evening.. Sunday was a holiday.. So on weekdays you can expect to get it back the next day..
[One (M7) Q&A, Help & Troubleshooting] FitAmp:
Wow you guys are lucky. I live in a small town and have no repair centers even remotely close to here.. I thought a week was good. :P
[One (M7) Q&A, Help & Troubleshooting] prabhunakul:
:) benefits of staying in cities..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Really strange. Mine has new sensor as well, but still purple in full hd HDR mode.

So it seems problem is not particularly in new sensor, something else causing this issue, not heating definitely.
[One (M7) Q&A, Help & Troubleshooting] MrFEr:
I've gave mine to the service pick point yesterday (Budapest, Hungary). I've been told that if I'm lucky I can get it repaired in 5 business days. They are sending it to the Czech Republic. I'll let you know the result when it's back.
[One (M7) Q&A, Help & Troubleshooting] shiningarmor:
my sensor isnt centered as well
[One (M7) Q&A, Help & Troubleshooting] dassub:
Neither is mine now. It's probably just the way the new sensor is. It doesn't bother me, since it takes good pictures.

---------- Post added at 09:41 AM ---------- Previous post was at 09:40 AM ----------

I don't use the HDR mode, but I can try tonight and see if it makes a difference.
[One (M7) Q&A, Help & Troubleshooting] Yorda30:
I tested HDR Full HD mode and it shows some more yellow ish colors compared to normal or fast HD 60fps.

But to me thats probably a normal effect? It's not a big deal for me anyway, I'll shoot videos in normal mode then. Not enough a reason to send it in a third time. By the way, in full HDR mode, flat on the table it shows a tiny bit of blue on the edges, but nothing worrying.
[One (M7) Q&A, Help & Troubleshooting] je.aruachan:
Just received my HTC One from the support service, camera is just working great! Not red nor purple!
[One (M7) Q&A, Help & Troubleshooting] jargalus:
I had very good exp with CZ HTC service. They are fast. The fix the screen on my htc one x but by mistake the broke the charging port. Told them that and next day the sent dhl to pick it and they fix it immediately in 3 days.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Anyone got these green dirt on the photos?

I just received my One and I get these out of the box :eek:

So I sold my old One because of purple tint and this time I got purple tint + zebra effect out of the box!

Thank you HTC!
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Bad sensor for sure.. time to send it in.. already. :rolleyes:
[One (M7) Q&A, Help & Troubleshooting] gabit23:
Bad sensor... Most of the August cinesensors had this zebra stripes, imcluding mine, just before htc moved to Sharp instead of ST in september. If you replace the phone, first check the cinesensor date.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yep it's made in the last days of July HT37W, I hope they have HT9 or HT10,I can't believe they still have this old batch.

''Lucky'' me, policy of HTC Lebanon is to replace on the spot in case of hardware fault
[One (M7) Q&A, Help & Troubleshooting] gustav30:
Welcome back! Didn't think you'd come back to the One.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
I see USPS and my htc arrived about 2 hours ago, but HTC still doesnt update my ticket, its says only requested. Hope they update soosn :/.

i remember that I put all ok in the box. RMA, and serial. dont know if i must put ticket or rma, i put rma D:
[One (M7) Q&A, Help & Troubleshooting] PcFish:
Anyone get their One back with battery problems? Mine is heating up abnormally and drains in 12 hours. Trying to figure out what I can do before annoyingly sending it back in.
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Check out which app is consuming the battery. Probably google now. If yes, disable it.
[One (M7) Q&A, Help & Troubleshooting] PcFish:
That's the thing, it's at 3 hours right now. 50%, Nothing is running but system and that only says 3 minutes. I'm under volted on a custom kernel to deal with the heat. Pissed off. Even better battery stats show nothing under wakelocks
[One (M7) Q&A, Help & Troubleshooting] KRiZ-R:
Just got my phone back from repair, it has now a st vd6869(1.0) cinesensor 2013-10-23

just tested briefly, but it already looks good!
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
When your device arrives to HTC, how much long to take them to update the ticket? they receive my device today but still not update the ticket to received. :/ (i know because usps say delivered)
[One (M7) Q&A, Help & Troubleshooting] KRiZ-R:
One week after they picked it up at my house, It was still on awaiting device. So I emailed them that I was worried my device was lost. Next day they mailed me it was at the repair department. And yet another week later the status changed to repaired and being send back. 2 days later I got my device back.
[One (M7) Q&A, Help & Troubleshooting] combat goofwing:
Got mine back same sensors but mine has a pink tinge in the centre of photos now
[One (M7) Q&A, Help & Troubleshooting] KRiZ-R:
Crap, I hope that mine doesn't, will test today.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
So to be in the safe side when I will go back to HTC and claim a replacement,I should take a HT310 or HT311 right?
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
I'm one of those that has had my H1 sent to service to fix the purple problem. It's been over a month since I got it back and until now the camera has been working fine. Maybe sometimes I get the occasional pink field in the middle in low to medium light.

But now I discovered a new issue. Shooting fire and flames I get very pinkish / purple unrealistic colors. Like this woodfire oven.

Is this normal? As far as I can remember I used to br able to shoot flames and ember without problems. Anyone else experience this?
[One (M7) Q&A, Help & Troubleshooting] jargalus:
Mine is doing the same when i take pics using the flash. Ill send it service and i hope they will fix it
[One (M7) Q&A, Help & Troubleshooting] jaypeg123:
Try use hdr when taking the same pic,
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Yea, what he said. And for God's sake man, keep that phone away from heat! :silly:
[One (M7) Q&A, Help & Troubleshooting] muayyadf1:
Sense 5.5 camera has night mode which dramatically reduces noise but doesn't get as much light as hdr. Color reproduction is better with night mode.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
Ok, I will wait until monday, if the ticket still isnt update, I will sent an email
[One (M7) Q&A, Help & Troubleshooting] FitAmp:
Installed 4.4 sense 5.5 last night and pink spot is gone :/ pretty happy with that considering It saves me having to send my phone in again.

Edit: scratch that it's still there. Just not as bad and not as frequent.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Which ROM is that?
[One (M7) Q&A, Help & Troubleshooting] FitAmp:
It's the dev edition 4.4

I did the ruu then took the ota
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Hey guys. It's been a while since I last posted here. Here's what I observed in the last few weeks. It's a bit long but please bear with me.

First of all, I strongly believe that the tint is caused by hardware. But, I really think there's some sort of software that's masking the tint on my phone, making the red/purple tint less obvious as it could have been.

Let me explain:

1. When I first turn on my camera, the module isn't heated up yet, everything looks good, even in low light. A minute or so later, when the module is already hot, a ring starts forming in the middle of the picture (in low light), but theres no purple. The ring looks like it's surrounded by dark tint that goes all the way to the corners. This looks like the masking efffect. Instead of showing purple/red tint, it's masking it with a black/dark-ish tint instead.

2. I became more convinced of this because right when I turned on Zoe mode, the dark tint that stretched all the way to the corners instantly became reddish/purple. It's almost the exact same shape compared to when in normal mode. When I shot the Zoe, the reddish tint was very clear. However, in the final product, the tint magically disappears, but it gets very very grainy. As if the red pixels were changed into black ones. See 3rd video.

3. When I start the video recording, the tint is very minimal, but it's very very dark. However, it seems that I am able to "confuse" the masking software. When I shake the camera a bit, it seems to lose track, and to my surprise, red tint will appear for a split second, and it can actually see in very low light only during that split second. But right after, it masks the tint again as if it's turning the red tint into black tint. Check the second video.

1st video:

Video taken by Desire HD of the One in various modes. The ring in the middle is very obvious, and you see it getting all dark and red tint appears when I turn Zoe on.

[YOUTUBE]lBnINBJyt1Y[/YOUTUBE]

2nd video: Video taken directly from the One. See that when I shake the phone, red tint will appear for a split second then disappear. I really really think this is the masking effect or their so-called "fix" in action.

[YOUTUBE]-ETcy_TJz-w[/YOUTUBE]

3rd video: 3-second Zoe video. You can see in the first video when I shot the Zoe, the red tint is very clear. However in the final product, the tint seems to have almost disappeared (theres still a bit of purple on the edges but not as bad)

[YOUTUBE]oMZuD1msjqc[/YOUTUBE]

What do you guys think? I'm not sure if i'm the only one who experiences this.

Here are my specs btw:

AT&T Version HTC One

Sense 5

Android 4.1.2

1.26.502.10

kernel 3.4.10

HT356

cinesensor 2013-04-30

unrooted, everything stock

I've never done any OTA update or changed rom since I'm scared to break my camera, or lose that masking thing. I really really want to change ROM though.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
In a nutshell, just send the phone in for repair. Request a September or later camera and you will save yourself the frustration of trying to figure out what the cause is.
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hi guys sending my device for service through my friend in Santa Clara, CA US ,he talked to service guys,they asked to wait for their call,my device is 32gb unlocked version ,under warranty which I locked back & s-on.my query is do they reject service by checking HTC dev request email?

Secondly from that santa Clara place which is the center for which they usually ask to send the device?

As I'm from India I do not know US .

Anyone know about this?

By the by updated to 4.4 ,no fix for purple tint !!
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
I want to send my phone in for repair, but I no longer have warranty since mine is imported. The nearest service center is also a 1 hour plane ride away. And when I do bring it there, I have to wait for months for the replacement sensor to arrive, and I'd have to pay for it too. No idea how much it costs, but it won't be cheap.
[One (M7) Q&A, Help & Troubleshooting] naughty6t9:
S-OFF Device.

Well my M7 801n is S OFF Completely unlocked with Viper ROM, i had sent a email to HTC to replace camera sensor.

well they emailed me what i shall do like update phone and all, i didnt tell them i m s-off, then later in mail they told me

FOR sending device

Please note that once the device is received at the repair center a full diagnostics will be made for it, in case it is found to be faulty due to miss-use, accidental damage or illegal firmware it will be regarded as out of warranty and you will be contacted regarding the cost of repair, if you choose not to pay for the quotation you can have the device back unrepaired but you will be charged for the labor fees and VAT

Questions :-

1. My concern is will they know i am SOFF even if i SON the device again.

2. i hope they dont update it to KITKAT as SOFF for that didnt come yet...

3. Does anyone knows the approx cost to changing the sensor.

There is also mikes article regarding this. but i just wanted few ideas.

http://android-revolution-hd.blogspot.com/2013/03/unlocking-bootloader-or-flashing-custom.html
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
1. No they won't know

2. Sometimes they do update, ask them not to do it

3. No idea

Phoned in with HTC M7 black edition
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Kitkat update is only available for Developer edition.if yours is not then you won't have this upgrade.

The sensor itself is not costy (about 40-50$) but the opening and closing of the One can be alone 100$
[One (M7) Q&A, Help & Troubleshooting] naughty6t9:
Mike said in his thread that even if vr SOFF we can claim warranty. Did anyone try that sending Soff phone for repairing sensor. It will save me pain of s.on n then s.off again...
[One (M7) Q&A, Help & Troubleshooting] Lancerz:
I actually just got my phone back from HTC on Friday and I sent it in s off with a relocked bootloader and they fixed my camera with no issues.
[One (M7) Q&A, Help & Troubleshooting] cesargdmi:
Hello friends to XDA.

I want to ask your opinion, I live in Colombia and a month ago I purchased an HTC ONE AT & T 64GB, was happy with until I began to detect the problem of purple and red pictures, I have read all the forum and see which is ultimately Hardware problem, they recommend?, I have S-OFF via moonshine, and have no way to return, but not to follow steps.

Thank you.

Best Regards
[One (M7) Q&A, Help & Troubleshooting] InfinitiGuy:
It will depend on the country. In Canada I was refused warranty when I sent in my S-Off phone.
[One (M7) Q&A, Help & Troubleshooting] lorddavid:
My phone has now 2 dias in HTC and still is in repair :/ hope that I get it back before saturday because I will not be in this hous for 4 days D:
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
PLEASE!

Please can you tell me if new batches from October and November are ''purple tint'' free?

To know what is your production date check http://xdaforums.com/showthread.php?t=2209277

I checked 3 different HTC One at HTC Lebanon today and 3 had purple tint out of the box,the production dates were from June to July.

So before I take a big risk of buying without warranty (they are the only ones with close production dates) I want to be sure none of you got purple tint with the new batches.

Thanks
[One (M7) Q&A, Help & Troubleshooting] dan_conde:
hit camera problem

it is a hit problem. when the phone is hot I have this problem to. when is not the screen is black. I notice after i play some big games or allot of benck and is dark the camera make that red or blue pixels. It is not very nice but I think we can live with that. I like my phone is branded t-mobile germany and that is not so nice because even now I don't have 4.3 android :(
[One (M7) Q&A, Help & Troubleshooting] ddearce:
Mine is from 1 october, and has the red tint... Im thinking all of the phones have the problem, the only difference is the weather of the country, and the user itself.

A lot of users who bought the phone in launch are having just now the problem (or 4/5 months later), that could be weather, more hot=more chances to have the tint.

Also, a lot of users just think its normal, search youtube for HTC one videos, a LOT of users have the red tint and they dont even care/notice.

Im sure even the replaced ones will, eventually, show the tint again, this problem is far beyond the sensor.

Think about it, my phone is from october!! in october there was PLENTY of complains for this problem, it was well documented.

This is my last HTC Phone.
[One (M7) Q&A, Help & Troubleshooting] spikeydoo2006:
It's back! 😭

Update: seems like I'll have to send back to repair centre. My replacement August module has now started to have the same low light problems as before.

Anyone have any ideas if these problems have been solved in the September onwards manufactured camera modules?

Will post pics soon!

Edit:

https://www.dropbox.com/s/675kyk8jre6uqqd/2013-12-03 16.27.49.jpg

https://www.dropbox.com/s/g4zi2boqudchfnl/2013-12-03 16.27.54.jpg
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
So it will be very risky to buy without warranty even if produced in October and November!

Though One Max that have same camera don't have this problem,I though HTC finally knew how to deal with it and newer camera are bugless
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I think the key here is the cinesensor date more than the phone manufacture date. I have noticed that even some newer built phones use an older camera date.
[One (M7) Q&A, Help & Troubleshooting] ddearce:
Yes, but is a newer phone, its designed differently, I bet the HTC one problem isnt just the sensor, is the design itself or even the motherboard, they just are replacing the sensor hoping to buy time, until the warranty of the people who know about this and have the patience to send the phone to service expires.