yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] michelsaiful:
No. I use to have S4 then i sold it for HTC One because "it have premium material" ad "good low-light camera". Now I bought another S4.

HTC One it's made of aluminum yah, but it tends to be scratched more and because you feel it more valuable a lot of people (including me) use cover to protect it. This makes it ugly. With plastic S4 i can place it where I want without fear of ruining it. It's just "5 euro" plastic backcover.

S4 has long "gui animation" and makes it slower then HTC One. Battery also lasts less than One. I also feel the difference of 0.3 inches in less. S4 and HTC have same size, so if I can have more screen in same space why not have it?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Yeah the 5'' screen is amazing.

At least you don't have purple photos with ISOs more than 200 :laugh:

I will wait a month to see if HTC comes up with a fix,then I will see if I give it to my girlfriend and get a new phone like S4 or not.

I am a long term HTC fanboy but the camera tint is a big issue if it's in the hadware
[One (M7) Q&A, Help & Troubleshooting] hiro4476:
putting you finger against the camera will cause the screen to go red due to the blood and the thin skin (happens on my DC). Should try it against the table, you palm or something solid.

anyway, I was thinking of getting two Ones for me and my girlfriend.

the only thing worries me is that my girlfriend uses camera a lot...

not always at night lo, but there's chance (like if we go to disneyland, firework or exhibition)

btw, I'm now living in japan.

I just went play around in different shops on the street.

total 6 devices (dunno about the date of manufacture), and only one's got the purple tint.

I've Google about the issue using www.google.co.jp

didn't see any complaining... only ONE article mentions about the complaining outside of Japan.

I've read all the pages... (god, tiring)

just curious, if it's heat issue, has anyone try under-volting / under-clocking their phone?

I see someone's phone's got not just the purple tint but some melting liquid mark. could that be... that something, the coating or i dunno, got seriously melted...
[One (M7) Q&A, Help & Troubleshooting] onisajo:
i wont sell my 1, dont wanna lie to other ... i hope .camera will improved via software, if not i ll change the camera when sensor and other parts available and got cheaper .. coz i am tired with samsung ugly design..
[One (M7) Q&A, Help & Troubleshooting] Hiken_Ace:
Holy **** .. what is this ?
[One (M7) Q&A, Help & Troubleshooting] mrhahn98:
same thing, different textures, some phone got this oily texture, some got this grid like texture ontop of the purple hue, i'm just guessing it's some kind of coating for the sensor/lens melted off
[One (M7) Q&A, Help & Troubleshooting] ahmedhzaki:
How about some code that displays this red tint as black ? Dont fiddle with the camera settings just the way it reads this colour. I have no idea how or if it makes any sense. But instead of displaying this wavelength as this red purple it displays back. Or some code to ignore it maybe. I would try myself if i had the knowledge. Maybe underclocking it too might help ?
[One (M7) Q&A, Help & Troubleshooting] Cyrixfreak:
I was thinking too it seems that with some good effort they could at least improve the situation with a software fix
[One (M7) Q&A, Help & Troubleshooting] ratcom:
I gave up on HTC and gone back to my GS4 :( I really need a stable camera with having a under 5 year old in the house. I dont intend having anymore crap photos. Real shame considering I had some of the first htc's and really wished them success. Never again full stop.
[One (M7) Q&A, Help & Troubleshooting] juanej:
I really really want to love this phone, I mean just the speakers alone make it a difference experience but right know I'm really looking for other options. I'll wait for another month too, if there's no fix by then I'm done with my one too

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
Well I have the problem abd after sticking it in the fridge for 5 min prob is gone so I think it's a heat problem also I'm leaving my phone on power saver from now on

Took a photo with camera covered after putting in fridge perfectly black the one I took before putting in fridge red / black

Gotta be a heat issue glad winter is coming up for me lol hopefully this gets solved before next summer
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
It seems to be heat problem but we still do not know if it can be fixable by software tweaks.
[One (M7) Q&A, Help & Troubleshooting] surajhawk:
1. the guy at HTC told me before hand that all my data will be lost. they will do a factory reset. so i made backup of all my data and did a factory reset myself before handing over the phone so none of my data is acidently expose to anybody.

what i also did was put some images that clearly showed the problem back into gallery so that guys at htc can exactly understand what the problem is.

i made sure that it was mentioned in the 'job sheet' that they produce to review the images in gallery for better understanding of my problem.

2. i already had an official 4.2.2 update before handing it over to service center. when i recieved my phone back it was sporting same software and android version. but i've not yet flashed any ROM or leaked 4.3 Roms.

---------- Post added at 05:27 AM ---------- Previous post was at 05:10 AM ----------

Well i wished it was a heat problem. But its not. Atleast for me! I got my ONE when it was monsoon. Tempratures drop drastically. i tried the camera in my office. i sit directly under the AC vent. its very cold in my office (coz indians love AC and exploit it to very extent). even in such conditions the images where purple. Like extreme purple.

and now after my phone is fixed and monsoon has passed and its hot here again. very hot. i kept me phone in direct sunlight baking it for more than an hour. then when into my kitchen which is very dark (due to other building very close to mine on that side) yet i got very very very accurate results.
[One (M7) Q&A, Help & Troubleshooting] dendifelani:
if you got low batterry under 30%. Cold wont help your camerra
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Any updates guys, I have same issue but also and awful textures, seems before 4.2.2 I didn't noticed this issue/bug...
[One (M7) Q&A, Help & Troubleshooting] redder95:
Hope it's a permanent fix for you, though I really doubt it. Other reported that the purple tint appears a month or two after usage. So my guess is, the camera module is super heat sensitive. Once you heat up your phone to a certain degree, it will start damaging the camera module. Overtime, you may witness the return of the deep purple band.......
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Did you try the infamous HDR in low light again? :angel:
[One (M7) Q&A, Help & Troubleshooting] surajhawk:
well its been only 4 days since i've got my phone back. hope the problem doesn't return. I'll keep an eye on it. i'll be cautiously optimistic here.

---------- Post added at 01:13 PM ---------- Previous post was at 12:50 PM ----------

HDR in low light

Normal mode Iso:400

Normal mode Iso:800

Normal mode Iso:1600

Night Mode
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Looks like you won the lottery :laugh:
[One (M7) Q&A, Help & Troubleshooting] surajhawk:
here are few comparison form earlier and now.

i have more bad images, but to compare them i'll have to go to same places and click at same angles under same lighting conditions.

[/url][/IMG]

[/url][/IMG]

[/url][/IMG]

---------- Post added at 01:56 PM ---------- Previous post was at 01:40 PM ----------

hehe! :o !

I tolerated this problem for 2 months waiting for for fixes in updates. updates came but no fixes so finally decided to give it to service center.

Luckily customer service and support here was good. I made sure they listened to me, undersatnd the problem, and made it very clear that I will not care for their 14 day return policy if I get my phone back with problem unresolved or with bad repairs. I will make them give me a new fresh phone.

Also the guys from the service center admitted its a hardware thing as bad sensors were installed in 5-6 manufacturing batches. but still i am keeping my fingers crossed :fingers-crossed: coz that heat issues is still valid and scary!
[One (M7) Q&A, Help & Troubleshooting] reycharlesconrad:
I think this problem is really more of hardware issue. I went to the HTC shop and tested their demo unit, of course it is not Rooted and stock but already upgraded to 4.2.2 but the pictures stay black after setting the phone down in a table while the camera stayed on for 2 minutes, no trace of pink thing. So I guess it is safe to say that this issue was not brought by the 4.2.2 update.. Btw, I'm on BS now and it doesn't have this issue.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
This could explain my theory that back in March/April when HTC had shortage problems with camera lens,they had to bring them from an alternate and uncontrolled manufacturing.

For months they brought their lens from this source, Butterfly S has perhaps a proper factory,don't forget it doesn't have optical stabilization like on the One...

But anyway my purple tint begun about 4 months later,so nobody knows yet for BS,One Max and Mini :eek:
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
My HTC One status

Mine looks a lot worse. Even in well lit conditions. See yourself::

And guys who bought s4 after selling your onr, what are your thoughts ?? You enjoying it more than your one?? Or are you regreting?? Coz i m thinking of doing the same.
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
Please read this article and support him! spread it! htc need to react at once!

http://www.smartphonezine.com/index...-un-grave-problema-en-las-camaras-del-htc-one
[One (M7) Q&A, Help & Troubleshooting] Guich:
Can you use the Hide tag?

Thanks.

However, i think isn't a solution change the one for an S4, when the issue can be solved.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Where did you see that this issue can be solved permanently?
[One (M7) Q&A, Help & Troubleshooting] Guich:
Maybe with a fix from someone of xda, here or htc with a software relase.

We don't know.

But if we have to change something that are working but this have a bug that can be solved... umh, so i have to change my pc everyday...

This have no sense :)
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
It depends if you like taking photos in any conditions with or without your girlfriend for example...:cyclops:
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Sorry bro i am new to this stuff....i dont understand what you mean by "use hide tag"..
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
up always the same pictures will not help solve the problem! htc we press on! Share this news for bad publicity and perhaps create them so get them to do something about it

http://www.smartphonezine.com/index...-un-grave-problema-en-las-camaras-del-htc-one
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Mine "ultra purple camera"...
[One (M7) Q&A, Help & Troubleshooting] Hayatte:
I give up

Hey guys, i give up. I'm letting go. A service center on HTC Philippines pretty much confirmed(after 2 weeks of diagnosis) that the problem really is hardware. To fix it, the camera parts should be replaced(and to make things worse, those parts aren't available in the service center yet). So disappointed. The selling factor became the most annoying factor of the phone.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Well thats a hell of a disappointment ! I will keep up for 10 days now and see what happens, after all there are great developers at xda who can do anything...after that i will sell it wait for Galaxy Note 3...lets see what happens...but we should also accept that the sound and build are the best like never before. But camera? Its just ***** up ! Note 3 would have a great camera !! i think its sound will also be good.
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
I have lost all of my hope after read your post.
[One (M7) Q&A, Help & Troubleshooting] Hayatte:
yeah me too. already selling mine. will downgrade to lumia925(1020 isnt available here yet and i do not want an s4)
[One (M7) Q&A, Help & Troubleshooting] Nightf0x_007:
People when i capture photos in good light while capturing the photo on the screen there is some parts in the photo having noise does anyboduly have this ? Is it a normal thing ?
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Yes bro, it also happens with my one in well lit conditions...here u can see this image was taken in well lit room:
[One (M7) Q&A, Help & Troubleshooting] monkeypaws:
Reading this made me give up too. A few friends of mine have the iphone 5 and I got to play with it a little. It sure is tempting and the camera isn't too bad. I'd definitely not go with the sgs4. That was a huge disapoitment for me. Overall though after ingot over the camera flaw and other things with this phone and HTC. I'm still satisfied. It makes calls it's almost on the current os version and it does what I need it too. Ibdislike that if it's dropped the body will start to look ugly . I can understand you guys wanting to get something else. Sucks though. Really wanted to give HTC a chance.
[One (M7) Q&A, Help & Troubleshooting] Thug_4_Life:
I called HTC N.America customer service today, and they said:

"we are aware of the tint issue. It will be soon be fixed by a software update, but we are not sure when the update will be pushed."

If this issue doesn't get fixed after the updated, I will *********** HTC.

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Well thats encouraging....
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
I hope they will release the fix very soon,many people like me won't wait too much before sliding into darkness (G2,S4.note3...)
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
Yup, i can confirm with my service center too here in India, the engineer (one of my friend) said this is a hardware issue and htc will seed an update which locks the ISO settings in low light to resolve the issue. Thats some dirty workaround man :(
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
Did you posted it wrong, you said hardware issue, did you mean software instead? If I get it right, locking ISO will make pictures more dark? Iso 100 makes it hard to see any details on picture, the higher the ISO the more of purple is kicking in, so basically "good low light pictures" are gone? or I get it wrong?
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
no matter which block ISO1600 failure reaches the iso200!! also impairs video mode! Record a video of 2/3 minutes the color purple appear again!
[One (M7) Q&A, Help & Troubleshooting] Hiken_Ace:
Nope you didn't get it wrong !! No more good low light pictures !
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I have been to my local provider and checked fresh new HTC One with 4.1.2 version of android with the same serial FA35 so this means it is from the same factory and no issues on that device, screen is black then phone is placed on the table, mine is purple with weird textures...

But I haven't such issues when I have bought my device it appeared after 2 months and don't know after upgrade to 4.2.2 or earlier...
[One (M7) Q&A, Help & Troubleshooting] sidbrian03:
Dirty workaround indeed. So if I had my camera replaced and find it working perfectly after the repair and htc rolls out the update, I'll have a camera locked at low iso
[One (M7) Q&A, Help & Troubleshooting] cool_dhamz:
No, you read it correctly. It is a hardware issue but htc wont accept it officially, rather just release a software update which locks down the iso to reduce the tint. And yes, we will no longer have low light capabilities, all dark images in low light..

---------- Post added at 08:46 PM ---------- Previous post was at 08:43 PM ----------

Hmm, not sure about that. Probably will lock down iso only if the sensor detects extreme red exposures? Im not sure how would they do it..

But this is what i got from the service guy a few days back about the update, i posted it here earlier..
[One (M7) Q&A, Help & Troubleshooting] Rendoqoz:
This leads me to another question.

If they really are going to make software update with fixing this purple noise reducing and locking ISO, basically I can't go and take the phone to the service anymore, because I have nothing to complain on (on their side), they will find no issues (besides being not able to take pictures at low light because of low ISO) and I'll just get the device back?

If so, then I won't make the update, they will say to make it and this solves the issue (resolution by them)

Is it better to take the device to the service right away? Or the replacement cameras will have this issue in the future?

Speechless
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
Good question, so it is better to send phone to the service before software update from HTC...
[One (M7) Q&A, Help & Troubleshooting] slashas69:
If there is issues with camera, camera manufacturer should take responsibility, not HTC and replace them all under warranty...
[One (M7) Q&A, Help & Troubleshooting] solefero69:
I'm gonna buy the new Sony Lens to avoid this problem. I know that I'm gonna spend other money to fix something that HTC should fix but I think it's the only solution if you want to keep this phone.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Sony lens? What do you mean? You cant add other lens which isn't designed for this phone...
[One (M7) Q&A, Help & Troubleshooting] gochiefs:
I believe he means this http://mobile.theverge.com/2013/8/31/4678988/sony-lens-camera-qx10-qx100-price-rumor
[One (M7) Q&A, Help & Troubleshooting] slashas69:
It is rumor, not released yet...

---------- Post added at 03:54 AM ---------- Previous post was at 03:09 AM ----------

Guys, who don't have camera issues, please provide HBOOT and Radio firmwares, mine for example is:

HBOOT-1.54.0000

RADIO-4A.17.3250.14

OS-2.24.401.8
[One (M7) Q&A, Help & Troubleshooting] Cyrixfreak:
Was thinking the same thing. Prices for the Sony lenses were outed today at 250 and 500. It doesn't even have to be attached to your phone.
[One (M7) Q&A, Help & Troubleshooting] celelivada:
My camera is working perfectly for the last month I bought the phone in Australia. I keep it all stock without rooting.

HBOOT 1.54.0000

RADIO 4A.17.3250.14

OpenDSP v31120.274.0617

OS 2.24.980.2

Built on Jul 9 2013
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
damn. i'm suppose to go to the same service center today here in the Philippines. should i still go? or just go when the parts are already here?..if indeed it is really coming which i doubt. i'm really disappointed now as i gave up my iphone, note 2 and s4 for the One..
[One (M7) Q&A, Help & Troubleshooting] jsidhu:
just got off the phone with htc support. They wont take any more repair order for this issue and are "working on it".

wtf man..
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Compared to mine, only OS is different... Also stock HTC One never rooted...

But I have terrible camera...
[One (M7) Q&A, Help & Troubleshooting] celelivada:
I went to check some One's in the shops and didn't find a single one with the camera problem. I checked 7 devices across town. This is all in Australia.
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
Sure, you mean if it detects high noise, which is all the time in low light. If you look at some of the early tests in this thread you will see that even as low as iso 400 the noise starts becoming an issue, and 400 is considered the most all-around exposure.

In really hoping these tech support guys people are hearing from are just liars because locking the iso is the stupidest possible "fix" for this. I mean I can lock the iso myself... And as people are saying, this means no more good low light performance.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
HTC marketing says that this camera is the best in low light conditions, so if they will lock ISO, it wont be the best low light camera, it is going to be "stone age" camera and HTC can be suited for such things... And you can claim for your money...
[One (M7) Q&A, Help & Troubleshooting] Hillard_:
I have this issue as well. It started 2 months ago.
[One (M7) Q&A, Help & Troubleshooting] ac3kill:
I hope HTC comes out with a fix
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
perhaps for now i'll just wait it out and use flash every time on low light and put my hopes on a software fix soon..anyways my camera is doing a good job on well lit situations and besides there is no available parts needed here in the Philippines to repair so it's pointless to send this to our service center. If the parts don't come in at all and no software update to address the issue from HTC then this will be may first and last HTC phone. Nexus 5 on Kitkat will be the phone for me.
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
Updated advertising of Lumia in France (just jocking) :laugh:
[One (M7) Q&A, Help & Troubleshooting] AmberBoy:
Haha, you made my day :laugh:
[One (M7) Q&A, Help & Troubleshooting] ctiantolentino:
The best smartphone camera in low light.The HTC One UltraPurple Camera. Damn!
[One (M7) Q&A, Help & Troubleshooting] hsiu4425:
I emailed HTC NA tech support today regarding this red tint issue..

here is the reply from HTC:

=========================================================================

Thanks for contacting HTC Technical Support Center.

I am so glad to know that you are a member of the HCT family.

Dear :p , I am really sorry for the inconvenience that this may have caused. First of all, I will like to recommend you to perform a soft reset. Please do the following: press and hold the Power key for a couple of seconds, you will see a small chart with three options; please select “Restart Phone”

Also, I will recommend you to clear data and cache on the camera app. From home screen>settings>apps>all> camera>clear data and clear cache.

However, keep in mind when you are taking pictures in low light condition, you might find the thermal/dark noise and bright pattern on your pictures.This symptom will be more obvious, when device temperature is high - 50°C - 60°C or above (122°F - 140°F).

If device temperature is high, please stop any operations for a moment to cool down their device and try to take pictures later again.

Please, let me know if it worked better I will be eating for your response.

==============================================================================

It sounds more like a hardware than software issue to me :/ Btw when I see this "If device temperature is high, please stop any operations for a moment to cool down their device and try to take pictures later again. " I was like wtf? is that mean every time if I want to take low light photos , I need to bring a freezer or cooler with me to cool down the phone? wouldnt it be too ridiculous :cool:
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
Yeah it is ridiculous, but at least we can see they are slowly acknowledging the problem for what it really is. I have hopes that the sensor is controlled by software (firmware in this case I guess) and they can tame it. I don't mind if the low light performance gets worse if I get robust camera.

I love this phone but HTC is being a big douchebag on this. The same was with the boomsound, they made it loud to get the initial hype going. But now when it doesn't matter that much as they achieved what they wanted, they lowered the sound levels to the ones of the regular phones, probably to fix the issues caused by the sound being too loud, or to cover other issues. I personally don't mind as the loudness of this phone is perfectly fine for me, but this shows me how they are doing their marketing. Same thing will happen to the camera...
[One (M7) Q&A, Help & Troubleshooting] evilmastr:
I'm surprised that they never noticed this when developing the phone. Makes me think that the second camera manufacturer is to blame really, not HTC itself.

T9'd from the darkest M7.