yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] teamrealtree:
I really don't want to send my phone to get fixed bc I just switched to Verizon and don't have another phone to use until I get this one back. I have no idea what they are saying the problem is.

Sent from my HTC ONE
[One (M7) Q&A, Help & Troubleshooting] fachadick:
Ahhh, what to do? I still have another 5 days or so to return/exchange my one, and discovered the purple tint just few days ago. Do I return it and risk the new one having the same issue, and an hboot that can't be s-offed, or do I keep my s-offed phone, with the purple tint that I didn't even know existed until I read this thread and specifically tested for it?
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
But I'm pretty scared coz i read somewhere that the 4.3 update actually made the purple tint appear and it wasnt there before the update :/

and yup I thought about that too. Maybe those that don't have the problem live in really cold places and the phone's body also gets cold easily so the camera sensor doesnt heat up and turn purple as much as others do.
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
Give it a shot.. although, I replaced my phone with one that seemed great at the store, 5 minutes sitting on a desk all black. Now, after using the camera it is starting to degrade when warming up. It will constantly try to correct itself and sometimes I can sneak in a good shot but its a pain.

Also, if this ends up being a problem from the camera manufacturer aren't they partially responsible for repair costs and not just HTC? Financially I mean..
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Today received my first replacement.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Seems like there might be black spots. Will exchange tomorrow for another one.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
Purple wave club :)

With flash
[One (M7) Q&A, Help & Troubleshooting] fachadick:
See - that's exactly what I'm afraid of. Even if I trade in, the replacement will probably end up having the tint anyway.

I can't help thinking that it's more likely that HTC will be able to come up with some sort of fix for this than me getting a 1.44 hboot on a replacement device. I'll probably wait until the last minute to make a decision, in the hopes that there will be an update that actually fixes this.

I mean, there's too many people having this issue for HTC to not fix it, right? right? ;)
[One (M7) Q&A, Help & Troubleshooting] UgXvibe:
I gotta say, I have not had the wavey problem though.. Cool effect though, purple camo.
[One (M7) Q&A, Help & Troubleshooting] born_fisherman:
I have AT&T and they said they would give me a loaner Alcatel (gophone ish type device) until mine was returned from HTC. Verizon may have a loaner available.

I'm getting my phone back to stock ATM so I can send it in. I can't take pictures of my kids and their birthday cakes with the lights on, just because the camera/sensor is faulty.. that isn't fair!
[One (M7) Q&A, Help & Troubleshooting] teamrealtree:
In the email they also mentioned a phone exchange. I wonder if it'll be a new phone or a refurb. If it's new I'll just say I can't go without a phone and see if they will replace it with a new or or maybe throw in a one Max lol

Sent from my HTC ONE
[One (M7) Q&A, Help & Troubleshooting] godutch:
I have had my one since end of April, to be honest I haven't been taking so much pictures lately but before I was taking many many shots and a few videos of my little baby girl

---------- Post added at 09:13 PM ---------- Previous post was at 09:11 PM ----------

looks like grease on your lense
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Quick Question, just got my replacement phone and its a 1.44 HBOOT. If I upgrade to 4.3 before I root it, will I still be able to s-off my phone? Or do I need to root first..

Also, new replacement phone is absolutely perfect finally, no dead pixels, not a scratch, no gaps, and 1.44hboot..BUT..still has the purple problem. Lol. I'm over it and i give up. I'm buying the Sony qx10 to pair with this beast. I'm done trying. I've said the serenity prayer and I'm moving on! :)

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] slashas69:
4.3 will upgrade your hboot to 1.55 ;)
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Can I get s-off with 1.55,or should I just root it now? Thank you

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] slashas69:
S-off only works for the 1.44, what is the point to s-off for you? You can root your phone and s-on ;)
[One (M7) Q&A, Help & Troubleshooting] AcoAlex:
Hello everyone. I got this damn cam tint problem my self so here's my question. Will service cover my warranty to this issue cuz I got a bump on top right corner :(

Sent from my HTC One
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Well, I'm not sure to be honest, I always heard if you could get s-off then do it. Makes it easier to go back to complete stock if need be.. Am I wrong?

*s¡gned
[One (M7) Q&A, Help & Troubleshooting] alangrig:
That won't be a deal breaker. Just state what is the problem. I had scratched Nexus 4, but claimed only camera to be defective. It went through.

Good luck anyway.
[One (M7) Q&A, Help & Troubleshooting] slashas69:
That's true, but if you want OTA updates, s-off and root no go for you ;)
[One (M7) Q&A, Help & Troubleshooting] alangrig:
BTW guys, someone already mentioned that camera sensor didn't have production date. Same with mine.
[One (M7) Q&A, Help & Troubleshooting] darkidz555:
For me I would not do a replacement or repairing cuz this phone is manufactured on march 21 with hdr Mic if I exchange for a new one hmm wonderinng is there still have hdr Mic in it for august batch or latest?
[One (M7) Q&A, Help & Troubleshooting] afhum:
I just woke up from a nightmare from trying to fix the camera myself that I bought my parts already and it was easy to pluck off the old camera. Inserting the new one was difficult.. lol. Must've thought of this matter too much.

Anyway, I asked a friend who is all the way in UK to take a picture when lens is covered. I'm so envious that the outcome is like this..

The place he lives in now is somewhere cold..
[One (M7) Q&A, Help & Troubleshooting] AcoAlex:
good to knowe :) tanx man :cool:
[One (M7) Q&A, Help & Troubleshooting] Xerro-Five:
+1

I'm afraid of this as well
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
This purple problem is bothering us mentally and subconsciously now. Hahaha

Mine also actually remains black until I've had the camera on for a minute or so and it heats up. So it's likely that his is pitch black since it's cold there
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
seriously who gonna take pictures in pitch black for 10 min. till the cam get hot. i have noticed that purple comes when the camera struggles to focus in pitch black for about 5 min. but even if little light is there its ok.

really i have to stop following this thread for awhile as its gettin me nightmares !
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Yup not everybody will take shots in pitch black for 10 minutes but full hd videos maybe, and it heats up the camera just as well.
[One (M7) Q&A, Help & Troubleshooting] Neo_Sk8eR:
That was me, how are your pictures?
[One (M7) Q&A, Help & Troubleshooting] teamrealtree:
This is mine after 10 secs.on the cam being on. Any low light pic starts fine then by the time I take the pictures it's either pink or has blue around the edge. I can't even use the camera. I'm waiting on another reply from HTC

Sent from my HTC ONE
[One (M7) Q&A, Help & Troubleshooting] koax88:
same here, when this happen, the camera struggle to focus..even it can focus, the image will be soft..
[One (M7) Q&A, Help & Troubleshooting] teamrealtree:
Exactly...

Sent from my HTC ONE
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Today gonna bring in my one to SC. Tomorrow should get another replacement. Keep searching. I'm feeling good unit is coming :)
[One (M7) Q&A, Help & Troubleshooting] afhum:
My camera always turn bright red in less than 3 seconds. I can't take a picture within that period of time. Plus even if within a second, there are blue to pink tints on the edges.
[One (M7) Q&A, Help & Troubleshooting] Albert Poon:
The reason is they cannot get enough SD800 and finally they have to use SD600 instead...
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
Hi guys,

Today I received official 4.3 update for my 32gb unlocked version ,but alas no fix for purple camera !!!,I'm irritated !!
[One (M7) Q&A, Help & Troubleshooting] ank707:
Sample pics and comparison

Almost 2 am, was about to go to bed then seeing people posting some samples , I thought of me doing the same just to know how poor is my PURPLE gadget performing.

First set of pics are in my bedroom, with my camera pointing towards the storeroom with no lights turned on. Light was ON in my bedroom. I used my good old Samsung focus, my Panasonic FZ47 and the our very own PURPLE wonder.

Samsung focus

Panasonic FZ47

HTC ONE

Second pic I took while pointing camera to a total pitch black region with a light source around 150 meters away. HTC One sample that I am posting here was the first one, other two sample were worse as soon as they were pointed in pitch black the screen turned all pink and purple.

Samsung focus

Panasonic FZ47

HTC ONE
[One (M7) Q&A, Help & Troubleshooting] Neo_Sk8eR:
If i cover my lense its fine, otherwise in lowlight i sometimes get a pink circular tint in the middle but its nowhere near as bad as that.

Was it always like that or did it develop over time?
[One (M7) Q&A, Help & Troubleshooting] vasujahagirdar:
I'm getting purple for all black objects.!! Even in day light !!! It was not like this earlier.

Now I'm on stock checked from 4.1.2 ,4.2.2& now 4.3 same results
[One (M7) Q&A, Help & Troubleshooting] Ciebiada:
Ok guys, so the current state of the issue is:

The camera chip (chip located next to the sensor) is getting hot, but indeed this may vary from unit to unit - this is understandable. Then the sensor being very sensitive, picks up that heat and renders is as a purple tint (that's why the tint appears mostly from one edge of the sensor). This is not visible, or not as visible in the day light as the camera exposure is being set much higher so the little heat differences don't bring much to the final picture.

Now to the resolution. In my opinion there might be 4 possible resolutions. Two software two hardware.

1 - HTC lowers the sensitivity of the camera drastically, resulting in those subtle heat differences to not bring much to the picture. However the low light photos would be much darker.

2 - HTC somehow lowers voltages or something of the chip which would result in it producing less heat.

-- now, as we can see, non of those resolutions happened in the software update, also non of them seems very likely to me --

3 - You somehow cool the chip. Maybe by putting a copper plate under the LCD or something. Or replace the current copper thingy that cools it with something with bigger surface.

4 - You send the phone to the HTC to replace the whole sensor-chip combo to one that doesn't heat as much. At first I was skeptical about this, but now as I understood the core issue I think this is the only viable option. With that being said, even though I have purple tint, I don't feel like doing this, maybe not until I get Nexus 5 in the future and my HTC One warranty will be about to end.

What do you guys think? Did I miss something?
[One (M7) Q&A, Help & Troubleshooting] alangrig:
This was brand new out of the box. Waited for 3 minutes and voila! Previous HTC one sensor was way better. Gonna keep searching and awaiting for Nexus 5 presentation.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
How long is HTC warranty ? 1 year?
[One (M7) Q&A, Help & Troubleshooting] vegetaleb:
This is a possible scenario

-HDR in low light needs more power from the lens,the lens is somehow overclocked,the lens then gets its sensor for low light more fragile.

-When in low light high ISO continue to burn up the sensors,results are purple tint.

-The more high ISO burnup the sensors the more purple tint you get in even lower ISO.

Sensors for good lighting are not affected
[One (M7) Q&A, Help & Troubleshooting] Florin82:
This thread seems locked in a vicious circle and various and similar opinions seem to come back to the surface from time to time. No matter what the explanations about the defect (which we really shouldn't care) it seems that most people who got the update saw no improvements. The only people that received definite improvements were those who went in service and got their camera fixed - even though some received bad camera modules with the same defect. So stop dreaming magic software and go change your camera or learn to live with it. Period!

And please try to read back for informations, lately i have seen so much uselles informations/conversations and same questions and conclusions written over and over again that this thread is really becoming obsolete.Thanks!
[One (M7) Q&A, Help & Troubleshooting] Media_Blitz:
Oh crap, it's King Florin!!! Sending it in isn't a guarantee, as some people have reported their phones coming back with the same purple tint, and even worse, with their phones damaged as well. But of course, I assume you know that since you read back, yes? And these "useless" comments are keeping the thread very much alive, and keeping the ones suffering from this purple tint from become complacent with HTC's half ass work.
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
really i have nothing to say! as me myself started noticing this purple ghost creeping into my fone at night! But not very wild i have to keep it opened for around e min. with no activity then the it arrives.

weirdly my videos arent affected only still pic. ! So as i dont take pics in pitch black at all this problem doesnt bother me at all

My friends brand new NoteIII is Super dead noisy red at night pics! so i dont care ! for 99% scenarios my htc one take brilliant pics. those 1% Will Not Kill My Happiness With My 1 month Old Shiny Sleek Silver aluminum One!

---------- Post added at 12:14 PM ---------- Previous post was at 12:11 PM ----------
[One (M7) Q&A, Help & Troubleshooting] Florin82:
All i am saying is that everybody repeating exactly the same thoughts from time to time is making this thread unnecesarely huge and pointless...I think i have read about the heat issue at least 15 times from 15 different people. Wouldn't it be nice that they would look back and see if the problem was already discussed instead of bringing it to the front over and over again and getting more or less the same answers? Is that too much to ask? Don't even want to mention all the offtopic conversations...

Yes it is a gamble with the camera, no the update did not bring any improvement so far and yes, as i have already mentioned, the only people that got a good working camera were those who replaced their camera module in service albeit some got the same bad problems with the camera module but some managed to get away with good ones. These were the only ones that don't have the issue anymore (don't know about the future), the software update did not resolve the problem.
[One (M7) Q&A, Help & Troubleshooting] born_fisherman:
My latest reply from HTC is that they were going to escalate the issue.. they first told me to clear camera app data and wait for software update.. so now I wait I guess to see what they will do.
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
More weirdly My unit dont suffer this purple thing unless i try it in bedroom before sleep when i check this thread :D :D all landscapes are pure black!
[One (M7) Q&A, Help & Troubleshooting] Florin82:
There you go Media_Blitz. It must be the 100th time i read this robot response from HTC on this thread in the last 3 months.

So for whoever is reading this particular page -

go exchange your camera module if you really need good night shots, if not settle with it

. It has been proven during the last months that the only people that finally got good night photos were only those that went to service and changed their camera module (Atention: some were unlucky enough and got a bad module again).

Anyway this message will soon be buried among those in which people discover again that it is a heat issue and write again and again the same robotic answer HTC always gives to them and will be waiting patiently for the magic software update as we have waited in the last months.

Cheers!

PS: i'm even thinking about requoting this answer on each page so new people to this thread will know where we stand after 3 or more months.
[One (M7) Q&A, Help & Troubleshooting] marvdmartian:
Does the heat from the phone itself (CPU,GPU,Battery) also affect the camera? Or is the camera shielded from the heat? Because I really havent been using all the power of the Snapdragon 600 just because I'm afraid the camera will get more damaged.
[One (M7) Q&A, Help & Troubleshooting] born_fisherman:
Not sure how you think it's that easy to exchange phones.. I've had the device since April and don't have insurance, so my only choice is to send it into HTC and provide a letter demanding the module get replaced.
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Exchanging phone does not guarantee you gonna get great phone. Of course, exchanging phone somehow mitigates risk of getting faulty device from service center after repair. I do hope HTC ONE produced in September gonna come with camera module produced in August or September, but chances are pretty low, however. As an example, yesterday I received new HTC ONE, but camera module production date was unidentifiable (0000-00-00).

Anyway: If you can't stand the heat, get out of the kitchen, but I gonna keep searching. This phone deserves proper camera.
[One (M7) Q&A, Help & Troubleshooting] Florin82:
born_fisherman:

Nevermind.. you were just an example of the same stuff being written over and over again which is why this thread has become almost too huge to be usefull in any way. I have followed the thread from the beggining and it has become the same bla bla bla being repeated over and over again, really the same stories, same responses from HTC, same everything..you get it. But during these months of discution and even now with the much awaited 4.3 update the camera problems are exactly the same. During this time the only people that got their problem fixed are those who exchanged the phone itself or the camera module in service Them and only them!!! Not software updates, not different ROMs, not camera settings! It is a manufacture defect and it must be covered by HTC: primarily by replacing the camera module in a HTC approved service. Thats it! I hope i was clear enough. Either you go to service or learn to live with it. It has become an old problem and there is no magic software to fix it.

Hope you quote this message from time to time so people who are asking and don't want to read the whole thread will be informed of the situation instead of going back to ABC as we did in the early days of this thread. Cheers!
[One (M7) Q&A, Help & Troubleshooting] slashas69:
I see few good things here, what a community we have here and only one thing is connecting us (Nokia now connecting Microsoft, vodka still connecting people but it is harmful for health), we have something to talk about, I am checking this thread every hour, I am getting cameraholic :D
[One (M7) Q&A, Help & Troubleshooting] mrrick:
Found out there is a dsc (device service center) close to me in Orlando. I called and made an appointment for 1pm tomorrow. I'm hoping this will be the end of my troubles, as I don't plan on leaving the place until I have a properly working device in my hands, no matter how many we have to look through and test. This is my last ditch effort before giving up on the matter. Either way I'm not giving up the HTC one, it's too damn good, with or without the camera. I'll post tomorrow with an update and my experience with the AT&T dsc..

*s¡gned now Free
[One (M7) Q&A, Help & Troubleshooting] afhum:
I should mention just now that I meant to take some pictures in a concert at night where lights are turned off. Tints appear within few seconds.

There is definitely no point to take a picture of nothingness. Thus, that I agree with you.

But for concerts with purple tints is unacceptable. Rare moments spoiled.

But I'm not giving up on my HTC one of course. I still love my shiny sleek silver aluminum HTC one, just like you do. :cool:
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Yeah latest firmware has shot my camera. I'm now getting blue tint haha, never seen it until today!

I'll send for warranty in January. I need my phone over next couple month due to exams etc.
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
What! is there any chances that the software update will make things worse !
[One (M7) Q&A, Help & Troubleshooting] koax88:
Some people reported that latest 4.3 make their cam worse than before..some say they previously had no issue on 4.2.2 but after upgrading the purple came..
[One (M7) Q&A, Help & Troubleshooting] ashouhdy:
Speechless!
[One (M7) Q&A, Help & Troubleshooting] fachadick:
I ruu'ed and took the ota's up to 4.3 because I'll be trying to exchange mine in the morning. I have to say though, at least for me, if I wasn't within my initial return timeframe I wouldn't even try to return it. I'm going to keep testing, but it's like night and day - I get the tint for a split second, but then it goes away and the blacks are black again. And I had the tint bad too. So there's that.
[One (M7) Q&A, Help & Troubleshooting] patpatforxda:
Nobody would. But you would want a fix now. I mean now that the purple tinting still progressively arrives with time. Savor the moment .Sooner as you open the cam, purple will just kick in. This is how for most of us here.
[One (M7) Q&A, Help & Troubleshooting] fachadick:
Update - after further testing, it appears they just played around with ISO or something basic like that. While it's true that I no longer have the tint, my ability to take pictures in low light has greatly diminished. Previously in low light, you would be able to make out details and objects, it would just have that awful tint over everything. Now the same picture is essentially just solid black, where you can't make anything out at all. I think I preferred the tint - losing the ability to take low light pictures kind of defeats the purpose of the ONE's camera.
[One (M7) Q&A, Help & Troubleshooting] sulaimanalmani:
Please post some before update and after update pictures...
[One (M7) Q&A, Help & Troubleshooting] Ardmanz:
I am one of these people. It may just be coincidence but I was on arhd 13 with 2.24 firmware. Upgraded to arhd 22 with 3.22 and that's when the people tints came in.
[One (M7) Q&A, Help & Troubleshooting] vizzy:
Most people get purple tints. You get random people silhouettes?
[One (M7) Q&A, Help & Troubleshooting] Tuborg68:
Just got word from my local dealer that my h1 is on the way back from the repair centre (after two weeks away). Will probably get it monday. Will be really interesting to see what they done and how it works. Just have to deal with this slooow iPhone4 loaner for couple of days more...
[One (M7) Q&A, Help & Troubleshooting] alangrig:
Yesterday, sent my h1 to service center. Today gonna get new one, August production. Results will be posted later today. Do hope camera module gonna have production date, at least , and no purple tint at least for a minute :D
[One (M7) Q&A, Help & Troubleshooting] loperano_19:
hopefully it was just an update and fixed!!
[One (M7) Q&A, Help & Troubleshooting] harlenm:
This issues is present in multiple devices running att stock 4.1.2, as well as custom 4.2.2 roms.

Friends phone has no issue running custom 4.2.2.

---------- Post added at 03:04 PM ---------- Previous post was at 03:02 PM ----------

I'll post this picture again. Both running 4.2.2, mine on the left.