[JAM, MDA Compact, S100 General] katsj:
Here is the conversation I had with Fadi from iMate's club live support. You may also read about my findings after FIXING the problems of a friend's JAM:

Fadi> Welcome to Club i-mate. My name is Fadi and I am a Club Advisor. What can I help you with?

Fadi> Hello..

George> Hi Fadi

Fadi> yes please, how may i assist you?

Fadi> hi

George> I wanna tell you about the sound quality issues of the jam

George> Is the problem known to you already?

George> I had a friend's Jam on my hands yesterday with the problems described at the forum

Fadi> ok.. have you installed any software into your jam?

George> He was so despirate that he opened his JAM and what we found is that the speakers contact legs were not contacting the motherboard firmly enough

George> He bend them so the force is bigger and guess what the sound was perfect again!

Fadi> what is the ROM version on your device?

Fadi> start > settings > system > device information

George> So its a production problem! Can you say that in the production department?

George> wait so I see it

George> 1.03.00 WWE

Fadi> and the EXT ROM version?

George> 1.01.124WWE

George> Its not a ROM issue! Did you read what I wrote

George> That is my JAM! My friend's JAM has the same ROM

George> And the problem solved just by fixing the speaker!

George> You have to check that with the production line!

Fadi> ok.. can i have your contact number so i can call youback ... or your email address?

George> You are loosing customers just for a silly contact problem of the speaker

George> *****@****.***

George> My jam works perfectly

George> And my friends JAM too after that small sergery

George> I only wanted you to know! Cause JAM is an excellent phone

George> Please get that to the designers of the JAM

Fadi> sure

George> The quality of JAM is by far the best I ever saw except the speaker mounting!

George> Its a pity that cause of a silly speaker the image of the best phone I ever had gets spoiled

Fadi> well..

Fadi> we are working on upgrades that has the fix of the faced issue

Fadi> ill be released soon

George> You mean software upgrades?

Fadi> yes

George> That is a hardware problem that I described!

George> What will you have new on the software upgrade?

George> The phone has the best reception I ever had

George> You need a better mounting of the speaker on the motherboard of the phone make sure you fix this first

George> Improving the sound quality is another issue but the coming and go of the sound its a hardware issue since his BT hands free always had good sound

George> Are you still there Fadi?

Fadi> yes

George> Will you please forward our discussion to the designers of the phone? Do you believe what I say?

Fadi> please make sure that i'll email you personally and write the solution

Fadi> faced issue

Fadi> sure i will

George> My friend's phone is fixed now and works like a dream!

Fadi> :-)

George> So it is a hardware issue since he didn't change his ROM

Fadi> ok.. i suggest you now to Hard reset your JAM

Fadi> but..

Fadi> please do note that this will erase any personal data in your device, so ..

George> He hard reset it many times he even tried the T-Mobile's ROM but no cure till we fixed the speaker

Fadi> please make backup up the data

George> Can I ask you one more thing?

George> I am using sprite backup so don't worry

George> I ordered a sandisk wifi+256MB sd card! is that working ok with JAM?

Fadi> sure

Fadi> ok..

George> Thank you for your help Fadi!

Fadi> Regarding the SanDisk's 256MB + Wi-Fi SD Card query; there are some known issues regarding compatibility between the SanDisk Wi-Fi + storage and the i-mate JAM, our technical engineers are working towards fixing this issue.

Fadi> you are most welcome... i'll be glad to assist you any time..

George> Will the new upgrade have the compatibility with that card sorted out?

Fadi> yes

George> GOOD! Thats excellent news!!!!!!!

George> I hope you make a 128MB RAM version of jam available soon! :-)

Fadi> :-)

George> So see you Fadi! Have a happy new year!

Fadi> we are working on that

George> Someone already upgrading JAMs with 128MB for 199dollars! Way too expensive isn't it? :-)