yashsingh1/xdaforums huggingface dataset:
[Xperia Z Q&A, Help & Troubleshooting] arvin2212:
If your set is not a grey import set, take it to Berjaya Times Square. I read from a few members in our local forum that they'll replace the device completely instead of repairing it. If they insist on repairing it, argue with them and you'll get your way. :good:
[Xperia Z Q&A, Help & Troubleshooting] sidneylopsides:
This happened to mine, I'm pretty sure it was some debris on the sensor or possibly inside the lens. A dead pixel would be square, and due to the the Bayer filter, should be a colour. You would have to lose a clump of pixels to get black.

The moving around during video is linked to the stabiliser, as that shifts the image to keep things lined up, that's a fixed point so shows as a reference.

Mine appeared after a drop, and went after a drop... I can't recommend it as a fix as you might make it worse, but it did fix mine.
[Xperia Z Q&A, Help & Troubleshooting] Haldi4803:
Lol ^^

But it seems the only common thing. I had a few 'fine' drops myself. From about 30cm on a carpet or such.

Btw 13W07 AAC.
[Xperia Z Q&A, Help & Troubleshooting] fookea:
That could be great news! I read about the Bayer sensor and was also amazed that so many pixels could have died ! Plus the dots were so irregular but thought well maybe it's because of the post processing.

Could you please take a look at this picture and tell me if the dots look like the ones you had? ( Of course not identical but at least resemble)

http://db.tt/AycSEMMg
[Xperia Z Q&A, Help & Troubleshooting] californicated:
Bad number? Got 13W13 without black spots (..but another issue) :D
[Xperia Z Q&A, Help & Troubleshooting] babylonbwoy:
This is scary! Waterproofing brings more problems than satisfaction.
[Xperia Z Q&A, Help & Troubleshooting] knmartin:
It happens for early batch of XZ

Go to Sony to fix it. They will change the camera for you.
[Xperia Z Q&A, Help & Troubleshooting] sidneylopsides:
I had one large spot on the top left of the image. But it was similar, irregular.
[Xperia Z Q&A, Help & Troubleshooting] kingkunyu:
In my country a lot of user have this issue. It is a hardware defect. I had this problems in the previous phone. Its 13w09. Lucky me, I get a replacement phone. 13w15. I hope I don'y have any issue again in the future.

Sorry for my bad English
[Xperia Z Q&A, Help & Troubleshooting] poomctp:
Happen to me last night. Too bad that xperia care in my country is really sucks :(
[Xperia Z Q&A, Help & Troubleshooting] marjaN_:
found black spot also @ my pictures. I think it because of dust before camera lens, i can see dust with my eyes.
[Xperia Z Q&A, Help & Troubleshooting] fookea:
Is the dust underneath the case ? between the sensor lens and the case lens ?

do you happen to have a can of compressed air around ? you can try blowing air thru some ports. See it that works . I forgot to buy some today...
[Xperia Z Q&A, Help & Troubleshooting] marjaN_:
don't have around something like that, tryed with fan [cold ofc], didnt work, still there.
[Xperia Z Q&A, Help & Troubleshooting] fookea:
kinda good news. I can confirm they are not dead pixels . Just tried my camera today on a white surface and a big part of the black spots are gone . Don't know how , don't know why . I did drop it once on the carpet from chair height but the dots were still there. Now , 4 days later , part of them are gone ( the bigger ones )
[Xperia Z Q&A, Help & Troubleshooting] blkcr:
I have the same issue. I am in Costa Rica so basically there is nothing that they can do... oh Sony... never again! They didn't give any choice, I got it a month ago... what a shame....
[Xperia Z Q&A, Help & Troubleshooting] slim207rc:
I ain't got a pixel camera issue, but dead pixels on the display! 4 very small white squares which you can only see on a black background. Stick out on dark parts when.watching a film.

Already got a dead pixel repair software/ app but not really helping:confused:

Edit: ****, just seen that I've got a dark irregular spot aswell. But only on a 4:3 settings.

Not there when it's 16:9!
[Xperia Z Q&A, Help & Troubleshooting] fishhf:
I was wondering, maybe we can write an app to calibrate the dust spots and then remove them right after new pics are detected in the cam folder.

Just like how dslr does it.
[Xperia Z Q&A, Help & Troubleshooting] fookea:
And how could you differentiate dust spots from real black marks in your photos? And if you manually pick them , how can the image processing algorithm know what to change the color with ? I don't think a simple color average from the neighbor pixels could do it.
[Xperia Z Q&A, Help & Troubleshooting] fishhf:
In dslr ,we took a out of focus photo pointing something white.

Not sure if cam api allows focusing to infinity ,otherwise setting exposure to very bright and ask the user to take a photo pointing something white is enough.

The black spots are obvious enough, easy to detect lol, the app then will save those spots and post process future photos
[Xperia Z Q&A, Help & Troubleshooting] fookea:
of coures they are easy to detect manually . But seeing as they could change the position after a fall ( like mine did ) you would have to redo the alg once again . That should not be a problem if the post process would actually work.
[Xperia Z Q&A, Help & Troubleshooting] fishhf:
If it change places ,that means u need to retake a white picture for the algorithm to know where the dusts are again...

Dusts don't usually move inside dslrs, Sony really is like no other in this case.:D
[Xperia Z Q&A, Help & Troubleshooting] fookea:
yep , that's what i said . You could redo the alg :D

we could just use lightroom and batch process all the photos.
[Xperia Z Q&A, Help & Troubleshooting] juliospinoza:
Something weird, I noticed a big black spot in my camera lens, at first I thought that was the sensor but after using it I can say that is something in my lens. At first picture there is the spot at the center of the screen but after taking the same picture with 30% zoom the spot moves to the left, I think is some dust in the camera, but how? Supposedly is dust and water resistant. I am in Mexico so no chance to take it to service

Any clue my friends?
[Xperia Z Q&A, Help & Troubleshooting] boyob32:
I have the same, think it's a faulty module rather than dust...from what I've read anyway..

Xperia Z
[Xperia Z Q&A, Help & Troubleshooting] whitefang3456:
Shd be dust particles inside chamber of camera..i had those 2 dots inside,those wont move at all since u zoomed and the dots thingy been zoomed clearly abit..so i took it to SONY Xperia Service Center for a week fix. Waiting her back!!

Try exposed to high light intensity like lightbulb and take picture of it to see whether it's hidden or not. If yes, means sensor module somehow messed up when exposed concentrated light. If not, the dust particles shd be main reason.

Hope helps.

Whitefang
[Xperia Z Q&A, Help & Troubleshooting] fookea:
it's not a faulty sensor it's just dust inside it , or on the lens or somewhere. mine went away.
[Xperia Z Q&A, Help & Troubleshooting] meyourchum:
The Same Problem Here ...

Using Xperia Z C6602 Since March ... Batch 13W08 ... Now on 4.2.2 ...

I am also having Black Spots / Dead Pixels in Camera Since a Month ...

Planning to visit the Sony Service Centre after getting a spare phone ...

But I would like to know what exactly is the cause of this issue ...

There are Four black irregular spots which can be appreciated very easily ...

Pixel Defect or Dust Issue ...

Pixel Defects would be a regular square or group of squares & above all it is Dust Proof ...
[Xperia Z Q&A, Help & Troubleshooting] blkcr:
Lucky you! I'm from Costa Rica, there's no way for me to get if fixed by Sony, I already talked to them everywhere and they can't do it. My issue is that I have 13 spots... hahaha
[Xperia Z Q&A, Help & Troubleshooting] juliospinoza:
Dot in camera

I take a picture of a lamp and the dot is barely visible, dependes of the focus... also I am noticing that takes longer to focus and thats because the dirt is in the lens and the camera try to focus that first

damn, I dont know how to take that off

PS I look at the camera very closely in the sunlight and I can spot a white dot exactly in the same direction of where the dust appears in my pictures, is in the crystal, not in the lens, I dont know how that thing got over there also I dont know how to take it out!!!
[Xperia Z Q&A, Help & Troubleshooting] lixn3t:
I have them too !! On cyanogenmod .. Bootloader unlock; am i screwed ?
[Xperia Z Q&A, Help & Troubleshooting] juliospinoza:
It depends, mine is dust in the crystal, the lens is fine
[Xperia Z Q&A, Help & Troubleshooting] zohaib0001:
I have a camera problem also but some thing different

Before one day it happened with me

The camera is only take picture in Macro mod in all settings, even if i select manually scene, but it blur the picture

i mean whenever i try to take pictures it blur them all the time, i try all settings of the camera but it always blur the pictures

then i notice that it does not focusing the pictures thats why he blur them, and the camera popup macro mod icon all the time even if i am taking the picture of a human or a landscape even without zooming it

First i think it was a software problem so i factory hard reset phone then i also flash the latest firmware with full wipe but the problem is still there

i am sure there is something wrong with Xperia Z camera hardware

somebody have this issue too
[Xperia Z Q&A, Help & Troubleshooting] gear912:
what is your build number ?
[Xperia Z Q&A, Help & Troubleshooting] sipe1:
Hello all. Today I took one picture and saw black dots too. I have C6602 13W08. I will send it to repair and demand refund or new cell phone.

Example

http://www.deviantpics.com/image/CzP

You can see it in bottom left corner and few more around the picture.
[Xperia Z Q&A, Help & Troubleshooting] alias_neo:
This has become quite common. Mine is currently in repair for this issue. The solution I've seen is that they replace the camera sensor, and some shielding inside the device. There is a whole thread about it, with images on the Sony Support Forum.

From what I have gleaned off of the interweb is that some sort of software fault has caused "pixels" in the CCD to die. It's NOT dust under the lens, why? Because the camera would never be able to focus on dust at that focal-range, it could be "dust" on the sensor itself, but judging by the similarities, and the fact that this is happening to a lot of people all at the same time, it's more likely a fault caused in software that has caused damage, or a systematic fault with the hardware.

Either way it's really weird, one day I'm taking pictures, and everything is fine, then next time I went to take a picture, I've got these black specs on all my images.
[Xperia Z Q&A, Help & Troubleshooting] ady_seray:
Right I've been searching for ages!!!! NOTHING. I've talked to chat support, I've looked on how dslr's fix it themselves. I have no ideas how to fix this.

It hasn't been dropped (none that I know of) and they just magically appeared and now they seem to be multiplying like god damn rabbits!!
[Xperia Z Q&A, Help & Troubleshooting] alias_neo:
That's the point, you can't fix it. It's needs a new camera sensor.
[Xperia Z Q&A, Help & Troubleshooting] ady_seray:
I'm thinking they won't charge me for this!
[Xperia Z Q&A, Help & Troubleshooting] ady_seray:
This is getting quite ridiculous now...
[Xperia Z Q&A, Help & Troubleshooting] alias_neo:
There's no reason they should unless they can find "evidence" that warranty is void somehow (i.e. water damage).

Yikes, that's a huge number, totally crazy.
[Xperia Z Q&A, Help & Troubleshooting] Haldi4803:
So do they open the phone and exchange camera, or replace the whole phone? Some people here did complain about not being waterproof afterwards!
[Xperia Z Q&A, Help & Troubleshooting] sipe1:
What do you think will they cause trouble because unlocked bootloader? I will relock him up, stock firmware with original customization and no traces of water or fall damage. I will demand try to get new phone because many people get replace, and this is factory problem obviously.

I want to avoid opening up my phone because somebody already posted you maybe loose waterproof.

My phone will go on repair in ~10.8 will write what did they say.
[Xperia Z Q&A, Help & Troubleshooting] potatorj:
I have the same issue and I live in Brazil... Sony doesn't sell this phone here. So, what can I do?
[Xperia Z Q&A, Help & Troubleshooting] blkcr:
Hey, I'm in Costa Rica and I had the same issue as you have now. I have called Sony in US and got a RMA, the issue is that I will have to send my phone to US, once they fix it, they will send it to an address in US, luckily I have an address. Go ahead and call them, email support/chat won't create the RMA, they'll ask to call.
[Xperia Z Q&A, Help & Troubleshooting] potatorj:
Thank you for help.

But I don't have address in US. In this case, there's no way, right?
[Xperia Z Q&A, Help & Troubleshooting] blkcr:
Unfortunatelly, I guess there's no way. But don't take my word, go ahead and at least chat with them so you can check what they have to say.
[Xperia Z Q&A, Help & Troubleshooting] vocian:
[SOLVED]!!!!

I dropped my phone 15 mins ago and noticed 5 dots.

then figured if they are dead pixels(!) how they made just by drop. Tried to bang it to table slowly and 2 of the spots disappeared and one changed it's location little bit:) (thats a strange behaviour for dead pixels!!. Put it in it's leather case and hit harder for 20 times and all the dots are gone!!!!!!!!!!!!!!!! Dust, Dead Pixel, Bad circuit contacts or anything that thing is, one thing for sure; it is not irreversible.

just remember:

1- for preventing any scratch or bump to it hit your phone while protected by leather or plastic case

2- try to hit it in any direction that works best. try sideways , face down, face up. just check if it gets worse or better. mine gets worse if it hits face down and improves when i hit it face up!!

3- start softly, if not works try harder but not too much force. (don't worry IP 57 is helping you!!)

4- do it at your risk. if you have a warranty and sony center is around you, I strongly recommended you to use your warranty. unfortunately in my country sony service is not available.
[Xperia Z Q&A, Help & Troubleshooting] abajarde:
This is odd. I have the same issue. Just one dot though. I'm going try doing what you suggest and comment on my results.
[Xperia Z Q&A, Help & Troubleshooting] joejoe23:
Lol ip57 has got nothing to do with how hard you hit your phone.

Sent from my C6603
[Xperia Z Q&A, Help & Troubleshooting] abajarde:
I tried several times but the pixels are still there

, look at the upper left corner. One is by the #6 the other one is all the way on the left.
[Xperia Z Q&A, Help & Troubleshooting] chris6565:
Mine are awful, massive one in the center and quite a few in the top left. It really spoils the photos I take.
[Xperia Z Q&A, Help & Troubleshooting] whitefang3456:
Got mine fixed in service center -_- omg..what kinda lens they have changed..now whole pic bright white when flashlight snapshooting at any light condition :faint: hope they will figure something else settle it
[Xperia Z Q&A, Help & Troubleshooting] abajarde:
Absolutely man. I feel the same way. I honestly love this phone, but I feel let down by this issue. I haven't dropped my phone so I don't know where it came from. It did appear after I went to the beach. It does appear to be a hardware problem though. Anyone knows if a soft reset would help get rid of this issue?
[Xperia Z Q&A, Help & Troubleshooting] sidneylopsides:
Software won't do a thing with a hardware issue. Mine went after a knock or two to shake it lose...
[Xperia Z Q&A, Help & Troubleshooting] slim207rc:
Its a known problem with 13W08 devices.

Most retailer's send the phone back and give you a replacement at the stores, as long as you still have warranty or haven't

Unlocked your bootloader ;)

Even dead pixels on the tft display are a known issue! All usually on the same production number. 13W08
[Xperia Z Q&A, Help & Troubleshooting] MrRockliffe:
Had the same problem. Next day it was fine. Weird.
[Xperia Z Q&A, Help & Troubleshooting] joejoe23:
Thank god I don't have it and hopefully wont. 13w08 too.

Sent from my C6603
[Xperia Z Q&A, Help & Troubleshooting] alias_neo:
Got mine back from service centre in Kent, England today. They didn't fix it, in fact, they did nothing except refresh the firmware. Customer service had nothing to say except sorry, send it back and we'll repair it VIP this time.

Shouldn't every damn customer get VIP? Rather than take my phone for a week and a half and do nothing but refresh the firmware.

In case it's not clear (I'm choosing my words carefully), I'm furious about this, and to not even check the fault I sent it in for is downright condescending.

Now I'm without my own photo for at least another week, in the hope they bother to actually fix it this time.
[Xperia Z Q&A, Help & Troubleshooting] slim207rc:
Count yourself lucky then! ;)

I've got a 13W12 where here there is an issue, that the backpanel falls off.

Hit a lucky phone though, no issues on mine.

My other XZ was a 13W08, had 5 stuck pixels and a pixelfailure in the cam. Sensor
[Xperia Z Q&A, Help & Troubleshooting] liliha:
Wonder if you could set up a photoshop automation to content aware fill on the dead pixel location then batch your photos through it :laugh:
[Xperia Z Q&A, Help & Troubleshooting] abajarde:
I use the healing tool on Photoshop. It depends how many pixels or (black dots) you have affecting your sensor. I have only two so they are easy to deal with, its just knowing they're there that bothers. They shouldn't be there!
[Xperia Z Q&A, Help & Troubleshooting] mastermind247:
i too came up with dead pixel

I brought the phone on 8th april and today i came up with 2 dead pixels and it moves on video recording..

so what to do?

will they repair my device or will replace?

if they repair then will it be water resistance or not?

pls reply...
[Xperia Z Q&A, Help & Troubleshooting] alias_neo:
They'll repair it. Make sure you're clear, I sent mine off once before and they did nothing but reflash software, so I had to send it straight back. It's still with them so they had better fix it this time.
[Xperia Z Q&A, Help & Troubleshooting] mastermind247:
Thanks for the reply..

But after that i shaked my mobile and now there is only one dead pixel before it

was two
[Xperia Z Q&A, Help & Troubleshooting] alias_neo:
Are you sure you didn't change the camera mode, when I dropped the settings from 12MP to 9MP, most if my marks were not visible.

I tried to tap, vibrate and shake my phone but none of them moved after a couple of days of trying.

If they're moving, they won't be dead pixels, they are probably some sort of mark or small piece of dust on the sensor. It won't be on the lens because the marks wouldn't be in focus at that range so would have to be on sensor itself
[Xperia Z Q&A, Help & Troubleshooting] badboybiky:
oh !!! i am also seeing same sort of problem with my phone . i got my phone in first day of launch feb 28 .. really disappointing . i have never dropped my phone.
[Xperia Z Q&A, Help & Troubleshooting] mastermind247:
No again i checked it properly and there is still dead pixel and i would be going tomorrow to the service center and see what they do...
[Xperia Z Q&A, Help & Troubleshooting] fookea:
Ok, i'm gonna say this again and i hope this won't go to waste .....

THEY ARE NOT DEAD PIXELS IF THEY ARE BLACK AND IRREGULAR. Pixels can be dead or stuck and they go either black either one of the elemental colors red green blue and square or composed of squares !!!!. If they are irregular it's dust or debris . My guess is they get in through the jack port. I never dropped mine and a got some 4-5. Eventually they disappeard in with no connection to resoft , hard reset or anything else ( of course ) .

Sme user said that they could not be dust since the camera does not have a focal length to achieve this. That's why they are big and black and not tiny or invisible or whatever they should be if they were in focus.

Please , stop saying they are dead pixels if they are irregular like the ones on my post a few pages back.

I did not send mine to service since I don't trust them and mine went away. Really , they did . Then again some others appeared and then went away and so on and so forth.

I suggest you use adobe Lightroom for batch dust elimination. This is a common thing on dslr so there is always a fix.

Another thing is, if the dust somehow gets in thru the ports WHILE OPEN you can't complain the phone isn't dust proof . It's supposed to be upon closing the flaps.

Hope this helps
[Xperia Z Q&A, Help & Troubleshooting] alias_neo:
What ever they are, they were not going away on my device, anyway, Sony service centre replaced the camera and its fixed...for now.

And I still stick by my post they they are not dust on the lens, the edges would be much softer, if you could see them at all, but they probably ARE dust on the sensor surface or inside the camera module. You'll are very lucky if yours go away.
[Xperia Z Q&A, Help & Troubleshooting] diopskill:
Can confirm this worked!! My c6603 showed two irregular spots on camera. I just lightly tapped the phone on my counter and BAM!! No more spots. Again, GENTLY tapped it back camera facing the counter near the back lens. No more spots.
[Xperia Z Q&A, Help & Troubleshooting] simbawimba:
just noticed this on my camera since updating to latest fw, although from the sounds of it that is probably coincidence.

a couple of taps did get rid of a couple of them but still one left, very annoying!

don't want to give it for repair and be without it for a while. might leave it a little while and see what happens.

what exactly does it mean when the black bits move around when in video mode?

also one weird thing is that if I use the instagram app then I only see one black spot when in normal camera app I see two.
[Xperia Z Q&A, Help & Troubleshooting] whitefang3456:
If video capture in steady position, does the dot moving? If yes, then is dot pixel error not dust..ur camera sensor might be faulty since dust doesnt move around. U may try taking pictures in maximum brightness testing whether is hidden or not. And i believe not because of updates..might be early release batch ofphones. Most phone made in 13W08 (see ur barcode at bottom) affected from most replies from our mates. I suggest:

1)Write An email to Mr.SONY

2)Telling them updating software not fixing

3) sent them pictures of ur dots (best under blank backgrounds)

4) Ask them give best solutions which dont wait long like 3months, cannot survive without communications

5) Let their "Experienced" engineer/technician figure it out. Give them time because our Z has no screws to get them dissemble..takes effort to put it back on shape too. :)

I got mine fixed 2nd time (first lens changed but busted another prob, sent to service for 3weeks instead of 1week bluff) and i done those above. And in second time, i have to take train, go to main city and send my precious Z for ONE DAY shopping time while waiting . Then i got 2nd new lens..great, seems nicer than usual. Hope my story helps abit. :D

so things simple, if isnt software issue, then is hardware issue. Theres nothing more we software tweakers can do more. Just bring it fixed. :D
[Xperia Z Q&A, Help & Troubleshooting] sidneylopsides:
It's moves around because of the stabilization. You're seeing how the software works.
[Xperia Z Q&A, Help & Troubleshooting] simbawimba:
mines 13W11, how long did you have to send your phone away for?
[Xperia Z Q&A, Help & Troubleshooting] whitefang3456:
My first time : 3 weeks, because not sent to main service centre directly. Sent to branch service and they replied me one week shd be done. Lols..scammed

My Second time: 1Day, because i sent directly to main service centre, and they got their equipments ready, great service and had nice coffee there.

So my suggestions, ask sony in ur region via email, which will be closest main service centre so u can get it fixed in light speed. Good luck :)

Whitefang
[Xperia Z Q&A, Help & Troubleshooting] simbawimba:
do you know if the water resistance is kept after having your phone repaired?