[One (M7) General] prabhunakul:
It's very hard to get a replacement unless you've bought the phone in the past two weeks. I've been talking to HTC customer service and service center from past 3 days and all my talks and shouting have only managed to get this reply - " I'm extremely sorry sir but we cannot replace the phone. We will replace the part."

"Day 1"

Call 1 : Customer Service number : Sorry Sir kindly visit Service center for a hardware check. If the service center feels that it's a hardware failure and a camera replacement cannot fix the issue, then a replacement would be possible.

Visit 1 : Service center : We know it's an issue we'll replace the camera and give it to you by tomorrow. We cannot replace the phone. Please call customer care. If the customer care sends us an approval then we'll issue a replacement to you.

"Day 2"

Call 2 : Customer Service number : The call went on for more than 15 mins. Even after explaining the reason why I didn't ask for a replacement within 14 days of purchasing the phone ( What! The issue surfaced after a month and a half of usage!) and the reason why I didn't approach them after 1.5 months of usage (didn't HTC promise that the 4.3 update would fix the camera issue? The customer care exec acknowledged that yes, HTC had claimed that but it's not fixed), the outcome was - "Sir kindly visit the service center and ask them to send an email to us and we'll progress your request"

"Day 3"

Call 3 : Service Center : I asked them to send an email to customer service about my case. They reply that they CANNOT send an email to them. They ask me to ask customer service to send an email to them and they can reply to that. I was like What the **** HTC! You cannot ask me to keep juggling between here and there! I have other stuff to take care of!

Call 4 : Customer Service number : Heated discussion. Went on for more than 20 mins. Customer service representative asks me to wait and talks to her senior but gives me the same bull**** reply. She says it's not a "manufacturing defect" and cannot warrant a replacement. No cuss words, no abuses. The representative hangs up on me!

Call 5: Customer Service number : On telling that I had just called up and your colleague just hung up on me, the other operator tells me that the one who hung up on me will call me back. She calls me back and tells me what the scenario is about the phone.

Her words - "The camera has a sensor for light. When I try to take pictures in dark conditions due to some reason the sensor goes dead. So the pictures are pink. So, even if they give me a replacement, the next phone will also behave the same way!"

At this point I was like WHAT THE HECK are you saying! You mean I'm not supposed to take pictures in the night or in low lighting! Like - After 7PM no pictures please! It's HTC ONE you're not supposed to take pictures after 7PM!

Is that what you expect??

Now, I'm like - GO TO HELL HTC!

Fine! I'll pay so much for a high end phone, accept and take home the faulty phone. What other options do I have here!

BTW She had also told me her senior will call me back after an hour or two. It's been 6 hours since then. They haven't called back yet. HTC India you're really great!