yashsingh1/xdaforums huggingface dataset:
[Xperia Z General] douglam:
So far, we've seen that the lift is consistently at the same corner near the camera. This is happening with users all around the world with all very different ways of handling the phone. I don't think it's random nor coincidence.

Sony will have to wait till more and more users feedback before they realize it's a design fault because the lift doesn't happen overnight. And since the lift is small, a lot of users, especially those who use phone cases, might not notice the lift.
[Xperia Z General] denniskrol:
Ah, now I finally know where the water came from, last time I took the phone with me in the shower(yes I know...) Now lets see how good the warranty in China is, cause I also have 2 red indicators.

Edit: purple 6602, if anyone cares
[Xperia Z General] pjgowtham:
All d best.
[Xperia Z General] ngvuanh:
I think there is a common reason that makes all Z owners have the same issue.

Black glass in fact is glued. I also see that the glue is just around the edges as some sellers on ebay are selling now.

And the Z is big and thin, so if you put it in your pant pocket, especially back pocket, it could be twisted and the result eventually is the glue is soften and the glass is lifted up.

It just my thought.
[Xperia Z General] drsoran2:
So I got myself transparent ("crystal"), waterproof, flexible, "extra strong", non smelly, non harmful, non sticky, glue which also seals and bridges gaps.

I've treated the edges and rims of the front and back plates of the XZ with it and let it dry for 24 hours.

Basically all these small openings on the sides of the front and back plates were I suspect that water could get in.

I did not treat the sides of the device, nor the flaps inside or outside, or the speakers. I trust Sony that at least these will work as intended.

If not, warranty case?

Before, I had that familiar lifting of the top left corner near the camera on the back side - that's the reason why I got the sealing in the first place.

This area is now under a layer of glue and looks tight and gapless. The lift is not visible anymore. I've tried to make the phone not to look too bad because of the glue and removed excessive glue.

I might fine tune it later on. The glue is also removable (carefully with a knife). At least that's what they said in the shop.

All for the purpose of more waterproofing my waterproof device, which has/had that lift so that I can actually and worryfree take it into and under water (taking pics and such) like it was built for.

Another reason why I did this, is that I didn't want to wait for weeks until my XZ comes back from the repair center. And unclear if the issue is fixed or will come back over time.

I'm planning to keep the glue on as a temporary measure until - if at all - Sony comes out with an official statement regarding this defect and what they plan to do about it!

However, I'm still reluctant to do so, although I bought the device for this very reason!

Any ideas?

Should I be safe now with the edges covered by waterproof glue? Or at least safer than without the sealant?

Is it maybe a bit paranoid or overprotective to take such measures? Even though there was/is that slight lift?

What happens if water still gets inside??? Would I need to remove as much of the glue as possible before sending it in for warranty??

Would I get warranty at all, because of water damage? Or because I've added that extra glue?

Sony could argue, that I've interfered with the device's hardware and therefore no warranty?

On the other hand, I could argue, that I love my device so much, that I took steps to make it even more waterproof and thus avoid damage and this would count in my favor?!

Overall, the XZ doesn't look too bad now, at least from a little distance, as I kept the glued parts minimal.

Pictures:

1st: upper left corner of the back side near the camera, were the lift was before fixing

2nd: different angle

3rd: upper right corner of the back side of the device as a comparision, no lift was there before fixing, but put glue there anyway

4th: back left side of the device after fixing (seemed like it was affected by lift a little bit)

-----

Pictures 2 to 4 seem to be messed up when clicking on them. They were fine in the preview of the post and also as thumbnails. If you open them up by right clicking on them, they are okay.
[Xperia Z General] vibecatalin:
I think it looks a bit ugly with that glue on the back. Unless you are using a bumper.
[Xperia Z General] Rekoil:
You best be trollin' if you think you'd get service after applying that glue mate.
[Xperia Z General] Don MC:
Holy mother of god!
[Xperia Z General] Jurpl:
I'm almost certain that this will happen to every Z which has been hot the glue isn't good enough and can't stand the heat the phone generates when playing games in the sun, In my experience the 4.2.2 software didn't let the phone become as hot as the 4.2.1 software.So I recommend everybody to upgrade.

The phone of a co worker is also suffering the same problem ,that phone has never been in a pocket of a pant !!

Mine is being repaired (under warranty) but there are no parts available.....(No phone for the last 3 weeks no idea when I get it back), I urge everyone with a Z to check once a week if this problem occurs.
[Xperia Z General] ngvuanh:
I also noticed my Z is now not getting hot frequently after updated yo 4.2.2.
[Xperia Z General] micxploed:
I just traded my note 2 for the... What a. Big mistake...
[Xperia Z General] douglam:
OMG. What did you do to your phone??? :eek:
[Xperia Z General] drsoran2:
Well, I did this in order to secure my phone against water and being able to use it again, like I did in the beginning, before I noticed the lift, without being worried. At that time, I've used it for jogging and taking pictures in the rain.

Also, forum member "donottouch" here from this thread is working at a Sony repair center and did the same to his phone and recommened to do the same to make it more waterproof!

My measure may have been sufficient if I had just put the glue over the edge were it is lifted.

What I did is meant as a temporary solution until Sony comes up with an official statement about this matter. If they have one at all.

I'm scared to send in my phone and be without it for WEEKS. That's simply unacceptable!

I'm also pretty confident, that with a little time and effort I can remove almost all traces of the glue. That "great" glue alreay crumbles and dissolves a bit after only 2 days!

When I think about it....I bought my XZ in April over amazon Germany. It was not over the marketplace! It was sold and delivered via Amazon, but was a returned unit (which is working fine).

Do you think I could get an exchange or my money back from Amazon? Of course after I've removed the glue?!

I'm seriously thinking about this now.

So disappointed with Sony!! I really like the phone!
[Xperia Z General] philje123:
I am just chatting to Sony support now.

I have looked at my phone and the corner is lifting ever so slightly.

They are asking me to send it in.

Phil
[Xperia Z General] drsoran2:
could you check if your lift goes down up to the power button? Because mine seems so, although less visible than at the corner.

I think it's really sad, that this thread has close to 30,000 views, the problem is known since at least April and yet there is no official statement from Sony! I'm sure they are reading on xda or from where do they get their inspiration for future firmware updates and bugfixes? ;)
[Xperia Z General] philje123:
Just checked and yes. Definitely goes to just past the power button. Pushed it back in and it goes flat again there. It's more noticebale on mine with the screen protector I have on.

I have put in the return request that I have searched on the internet and it seems to be a common problem.

Will send it off in a couple of days and cross my fingers.

Got a blackberry bold 9900 to use in the meantime (ugh!)

Phil
[Xperia Z General] drsoran2:
so the problem may even be worse than I thought. Until now I believed that only my unit has the lift down to the power button and I'm extremely unlucky.

It would be interesting if everyone could check how far their lift is really going!
[Xperia Z General] Rekoil:
Just got a notification that the service case is completed and that my phone is already on its way back to me! It was received today after being sent on thursday evening (after post went out, so it would have been sent to the service centre on friday). This ridiculously quick turnaround either means they had a new back panel available, or that they simply replaced the glue. Seeing as I have the purple model which is supposedly less common I am inclined to believe it's the latter (glue replaced) but we shall see when it pops back to me in the next few days. If it actually goes out today then it could even arrive as early as tomorrow afternoon for a total of 4 days (two being weekend and one being because I posted it after the mail went out) which I don't have to tell you would be ridiculously quick!

Will update on the quality of the repair when it gets here. Am super excited to get my primary phone back as I've been rocking an HTC Desire S in the mean time and the reception on that thing is, excuse my french, ****ing terrible.
[Xperia Z General] drsoran2:
let's hope it was not so quick because they found that everything is fine with your XZ and no need to repair something!

I've removed all the glue from my XZ! It was a painstaking 2 hour work but now it looks 95% like before. If you don't know it, you would never guess that there was something on it. I think I have to live with a better looking but potentially not waterproof XZ. Just keeping the waterproof phone away from water like I did with all my previous non waterproof phones.
[Xperia Z General] Rekoil:
They did confirm on the phone that something was replaced, and that it was related to the back glass. We'll see when it gets here!
[Xperia Z General] Don MC:
Let's just hope it got repaired in a way it won't come unglued again.
[Xperia Z General] douglam:
It'll take a while before we know because it doesn't lift overnight. Only time will tell.
[Xperia Z General] Don MC:
Issue noted on Xperiablog:

http://www.xperiablog.net/2013/08/0...ose-back-panels-water-resistance-compromised/
[Xperia Z General] drsoran2:
yeah, they even put my pictures with the glue inside the article!

However, I've removed the silicone glue now and it looks 95% like before. I guess I have to live with the fact that my WATERPROOF phone may not be WATERPROOF anymore and keep it away from water. I don't want to send it in now, as I need my phone and it would take forever for them to fix it. Waiting for an offical statement from Sony.

BTW, my phone was made 2013 week 11 if that matters.

Maybe it's only the early units which are affected?

Next step: Bring this issue on the XDA frontpage!!
[Xperia Z General] MallegBee:
Bought the c6602 in March, heavy handy games player..

My phone gets hot like a furnace everyday...

Luckily didn't unglue yet:p
[Xperia Z General] Don MC:
Yeah. That might be of some importance. Sony may have altered their production methods after the problem surfaced. So far the newest phone I've read of, that had it's back glass come unglued, was manufactured in 13W14 (week 14).
[Xperia Z General] Rekoil:
How do you know when your phone was manufactured? From serial number?
[Xperia Z General] Don MC:
On the very bottom of the phone, above the barcode, there's a text that, on my phone says "13W09", which indicates week 9 of the year 2013.
[Xperia Z General] Rekoil:
Ah right, will have a look at that when the phone comes back to me. Do you know if it says on the box as well? In case the phone that comes back is a new one and not the one I sent in.
[Xperia Z General] philje123:
Same build week as mine.

Got my phone packaged up and sending it off today.

Can't wait to get it back as I HATE the blackberry 9900 I am using... I mean... why hell would I need to buy an add-on to use email and facebook etc!?!?

Phil
[Xperia Z General] drsoran2:
maybe we should start a poll or something were everybody looks at the bottom of their phones and then votes what week it was made and if it suffers from the lifted corner or not?

This way we could isolate the weeks and maybe find out that it was already fixed in production during a certain week.

Everybody before that week should then be careful and sent it in for warranty BEFORE dunking in it water, thus Sony can't say that they won't repair it because of water damage.
[Xperia Z General] babyfacecat:
13W07 here. Back glass came undone didn't notice it until after water submersion. audio jack port is red.
[Xperia Z General] drsoran2:
but your phone is still working? What did you do when you noticed it? Send it in for warranty? It seems so far that mostly the earlier production weeks are affected. I bought mine 8 weeks after release on April 22nd. But it was produced a bit earlier (11th week)
[Xperia Z General] Rekoil:
I thought this was a good idea, so I went ahead and created a Google Docs form for grabbing this information.

Link to the form: http://goo.gl/FTzl34

Link to the results: http://goo.gl/78iuEU

Please add your responses in there, including your XDA username if you want. As you can see the data is available to the public, so take that into advisement if you for some reason do not want your username published alongside this information.
[Xperia Z General] drsoran2:
great idea! I've just put in my data. This should be on the top part of this thread and/or in the first post on the first page so that it is better visible. I'm adding this also to my signature!

Edit: I've also written to xperiablog and asked them, if they could include the link to your Google Doc form in their article about the issue so that it becomes more visible and widespread!
[Xperia Z General] dubist:
i wrote a week ago XperiaBlog a Mail with this issue and that many users are reporting this fail .

So they reported this on their Homepage ! GREAT BOYS & (perhaps) GIRLS :D

I hope Sony will see this !!
[Xperia Z General] douglam:
Nope. Mine is 13w15. Unglued.
[Xperia Z General] drsoran2:
So I went full force with this issue, and after writing to xperiablog if they could include an update to their article with a link to the Google doc survey, I also wrote to gsmarena.com and German computer and mobile news site www.computerbase.de with the same issue.

I hope that at least some of them react and publish an article.

After this, I may become "customer advocate hero" ;)
[Xperia Z General] vibecatalin:
Maybe we can get a recall like the Tablet S had, or at least I've saw somewhere written that.
[Xperia Z General] ngvuanh:
Mine is 13W22. I don't have problem so far.
[Xperia Z General] lpchaz:
13W11 slightly unglued :-\
[Xperia Z General] levior:
Mine is 13W09 and was unglued. But they fixed it for me; after i sat on it and cracked the display with frame they changed the doublesided sticker. Backplate remains the old. Until now it is OK.

Btw. the phone was pretty hot after hard gaming (Carmageddon) with earlier firmwares, now is it way better.
[Xperia Z General] babyfacecat:
It had shut off due to water damage and so I opened all the ports and blew compressed air into them then left it in a bowl of rice in the sun for a couple hours. it seems to work but the screen is visibly water damaged when turned on. I called sony support and the first guy I talked to said that since it was water damage I was out of luck. So I called back and talked to someone else who said since the back plate let water in it should be fixed under manufacturer defect but he kept saying if they find water damage it cannot be fixed. Also since I bought my off handtec uk and im in canada he said that I would have to pay to get it shipped to a repair facility in the states but that doesn't make much sense so I am going to call back to clarify some things.
[Xperia Z General] xHoche96x:
13W18 a little bit lifted
[Xperia Z General] ngvuanh:
To win the case, I guess they need to see back glass unglued which means you may have to find some ways to see them in person.

Find a retail store around u if possible.
[Xperia Z General] Rekoil:
They will probably get that information directly from the service centres if enough people suffer the problem and send it in for repair. I'm sure service centres must have this function.

After all, if a service center detect a trend pointing toward a manufacturing defect it must be cheaper both PR-wise and economically to get an engineer to solve it rather than fix it on a device-by-device basis. Unless of course the problem isn't as widespread as we think.

Link to survey form: http://goo.gl/FTzl34

Link to survey results: http://goo.gl/78iuEU
[Xperia Z General] Rekoil:
Uh oh, I think we have ourselves a time traveller here!

Mr (or ms) future, please tell us if Sony eventually fixes the issue, and also, please tell us what your TimeWatch™ says your Xperia Z's actual age is!
[Xperia Z General] alexpraga:
Thanks for the poll!

Just a comment on the data displayed : we can see the production weeks distribution and the percentage of people with the problem, but we cannot see the correlation between both. Maybe you should have two plots/tables with the weeks distribution, one for Yes and another one for No.

Sent from my Xperia Z

---------- Post added at 08:30 AM ---------- Previous post was at 08:27 AM ----------

You know that in same strange places that means 12 of July... Lol

Sent from my Xperia Z
[Xperia Z General] Rekoil:
No worries mate, feel free to hit the thanks button if you appreciate my taking the time to do this :)

About the actual data, I haven't really started analysing it yet, and am kinda beating myself a little for not including a "Roughly when did this problem occur?" question >.<

Feel free to create a spreadsheet linked to mine if you want to start analysing the data. Shouldn't be too difficult.

Not when there's a date picker buddy ;) If it was just a regular string I would understand it, but someone has literally picked "7th of December 2013" here :p

If you haven't already, please fill out this survey! Regardless of the status of your back glass.

Link to the form: http://goo.gl/FTzl34

Link to the results: http://goo.gl/78iuEU
[Xperia Z General] drsoran2:
[MENTION=986117]Rekoil[/MENTION]

maybe you can add a "when did the problem first occur" column now. I know that many people already filled in the form, but at least the new entries will have this data.

While you are at it,you could also add questions for "did you ever submerge your phone/put it in water? (prior to discovering the problem/after)" and "do you do heavy gaming/tasks/etc. which make the phone hot and thus may have accelerated the lift?" or: "does your phone get hot in general?"

These are just suggestions.
[Xperia Z General] Rekoil:
Added the question. I have purposefully left everyone the ability to leave comments on the results page, if you can identify your own posting, please leave a comment with the correct value for this question.
[Xperia Z General] douglam:
When was your unit repaired?
[Xperia Z General] drsoran2:
Wow, 105 responses to the survey in only one day! I would have never thought that it reaches so many people in such a short time!

Everybody keep it going, the more evidence, the better for our concern!

Sadly, 54% of the people who have filled out the form so far have some kind of lift or bulge on their phones! That's really a lot of phones. The problem is also affecting earlier as well as newer production weeks and different colors. Some even have the damage on parts of their phones were I didn't know before that it could happen there as well.

There seems to be no common ground with the problem.
[Xperia Z General] Rekoil:
Or the common ground is just "weak/bad glue."
[Xperia Z General] drsoran2:
Interesting response from AT&T and Samsung with regard to damaged waterproof Samsung Galaxy S4 Active:

http://phandroid.com/2013/08/07/gal...ge/?utm_source=twitterfeed&utm_medium=twitter

The company is offering everybody who is suffering from water damage a one time free replacement of the phone!

Both companies advertised and encouraged the buyers to use their phones in water and such, and many did. However, some phones died due to manufacturing defects.

This is something that Sony could do in our case as well, since the lifted back corner also compromises the waterproofness and may led to defective XZ's!
[Xperia Z General] ERamseth:
So there seems to be a problem with HTC One (in my unscientific opinion, but two-for-two on devices exhibiting the same issue is enough for me)... http://xdaforums.com/showthread.php?t=2396390

So I was thinking of switching to the Xperia Z and I come here to see this thread... Very disheartening.

Just wanted to ask if there is any rhyme or reason to this problem and if there's any way to be sure not to get a phone that will exhibit the glue problem. Any reply at all would be great.

Thanks all.
[Xperia Z General] drsoran2:
The reason is that the cpu heats up when you play heavy games or do other intensive tasks for some time like navigation and such. The heat then over time melts the glue which holds the backplate in place. The reason why this happens most of the time on the upper left side of the back of the XZ is, that this is the area where the chipset is located.

This glue melting could happen, because Sony used cheap glue. But we don't really know. The problem seems to affect different XZ's, no matter how old they are. Currently, as I see it, there is no way to make sure that you don't receive a phone with this problem.
[Xperia Z General] douglam:
And add to the fact that the nfc contact springs constantly pushes the glass outwards. This combo makes it a time bomb waiting to explode.
[Xperia Z General] Rekoil:
Got my phone back today, gone for 5 days, out of those 5 two were the weekend and one was for still waiting to leave my post office, 2 day turn around on repairing the issue, pretty good I have to say. Wonder if they did any waterproofnesstesting. Either way I can finally post my own data! Turns out mine was from 13W16.

EDIT: Oh dear, the repair is already bulging slightly between the camera corner and the power button... ****.
[Xperia Z General] drsoran2:
Oh my! I would be so mad! See, that's exactly my fear if I send it in. It would take them at least seven days and then there's no guarantee that it'll hold up over time or start to bulge again or break at the next contact with water.

It seems, that even Sony doesn't know how to fix it properly. They probably just did again what they did when the phone was assembled the first time.

If I were you, I would demand my full money back at this point as the repair did obviously not fix the issue!

And then maybe buy an other phone, possibly from a different manufacturer.

But not an S4 active because it also breaks.
[Xperia Z General] Rekoil:
After having the same issue for the 3rd time I am legally entitled to my money back if I demand it, prior to that it is up to someone to decide if I can have a refund. I'll give them another shot, they will probably send me a refurb or new unit this time I reckon. Fingers crossed.
[Xperia Z General] ari197:
how hot is considered to be too hot? and what app to check it?
[Xperia Z General] vibecatalin:
They have used the clamps method to repair your phone :laugh::laugh::laugh: Only one clamp was used :laugh:

On topic : This is not how a SONY service repair should look like.
[Xperia Z General] WizardMage:
I also checked mine and I have it.. Damn it..
[Xperia Z General] drsoran2:
That's a huge lift! Did you have it in water? Are you planning to send it in?

This issue needs to get to Sony! Many people have it (see the link in my signature) and please fill in the form.
[Xperia Z General] Rekoil:
You may need to update your signature, it appears the Xperia Z is not so symmetrical after all! :P
[Xperia Z General] :
That's exactly how my xz looked.

Sent from my C6603
[Xperia Z General] vibecatalin:
So [MENTION=1191647]donottouch[/MENTION] how is your phone now? Can you post some pictures? Thanks