yashsingh1/xdaforums huggingface dataset:
[Xperia Z General] drsoran2:
[MENTION=986117]Rekoil[/MENTION] yeah, that may be a great idea :) Unfortunately, I'm not good at Photoshop. Initially, I put the picture there because I was proud of the XZ's beautiful and stunning design.

After I wrote to xperiablog two days ago, they added a link to your survey to their article today!
[Xperia Z General] Don MC:
I think Sony is starting to confess there is a problem. I read a thread on the Sony support forum, where the OP complained about his phone getting water damaged. Sony answered:

I bolded the important bit.
[Xperia Z General] douglam:
That is a shocker. But according to [MENTION=1191647]donottouch[/MENTION], they have changed to a newer type of seal? So it's either the repair was done wrongly and they did not use the new seal. Or maybe that the newer type of seal does not work as well???!!!
[Xperia Z General] drsoran2:
Wait a minute, if I understand it correctly, that would mean the following: If my phone has the lift and I don't know about it, and water enters through it and damages/kills the phone, it'll be repaired under warranty (if the flaps were closed of course!)?

Also, if I suspect that I have the lift but water still enters through the phone, it'll be repaired under warranty?

Basically, if my phone has the lift, and if I know it or don't know it, and there's a water damage, they'll repair it for free because of the sealing?

Now this is very hypothetical: If I have the flaps closed, and water enters through the back plate and kills the phone, Sony is going to repair it. But do the indicators behind the flaps need to be white or doesn't it matter if they are red?

I mean, is it theorectically possible, that when the flaps are closed and water comes through the back, that the casing gets so wet, that water travels through the back to under the closed flaps and turns them red and so there is no warranty because Sony says, that the flaps were not closed, even though they were?
[Xperia Z General] Don MC:
Yes, it should go under warranty even if the indicators under the flaps are red.
[Xperia Z General] drsoran2:
great, so I don't need to be afraid anymore if something should happen to my phone due to this condition/in this condition. When I have time, I'm sending it it for repair but right now I need it every single day for my part time job.
[Xperia Z General] Don MC:
Still, I wouldn't dunk it into water. Until it's fixed, I'd use mine just like I would use any non-waterproof phone.
[Xperia Z General] Luinwethion:
[MENTION=4008300]drsoran2[/MENTION],

A stupid way to find out if your phone is still water proof:

Open one cover (like the USB one) and blow air in to it, and see if any air is coming out. (be careful to not blow with too much pressure)

Yes I know, our breath air has humidity, but after doing that, just keep the phone is the same place where you did the test for a few minutes with all flaps open.
[Xperia Z General] jimmyboggust:
Phone creaks slightly

The back of the phone looks like it is perfect, fully flush. However if I press about 1 cm above the xperia logo on the back, it creaks slightly?? Anyone else got this- should I be worried? Does this mean the glue is coming unstuck or is this normal - anyone else out there with slightly creaky phones??:confused:
[Xperia Z General] Don MC:
It might be normal. The back plate isn't just a sheet of glass. There are all sorts of stuff glued to it before it is in turn glued to the phone. For instance, the NFC antenna is glued to the inside of the back glass, and it is situated just about where you said you pressed.

When pressed, the glass gives a small amount and the movement may produce a creaky sound in the parts inside.
[Xperia Z General] jimmyboggust:
Thanks for the quick reply. I will ignore it then!! Didn't really want to send it off for repair and be without it for 1 week!! :laugh:

james
[Xperia Z General] Don MC:
I didn't say to ignore it. Just don't be paranoid about it. If your back plate ever comes loose, it will do so along the edges, not in the centre. It's possible that the creaking you hear comes from some glued parts inside the back plate that are just misaligned a tiny bit, but might not do any other harm than make some extra noise.

I tested pressing (pretty hard) on my back plate and while it does not "creak", it does make some little (almost inaudible) clicking sound. Nothing I'm worried about.
[Xperia Z General] magma_blaziken:
I just gotten mine back a few days ago for the repair of the loose back panel. I had to find the HQ service center, called and asked how long it would take and checked their opening hours. Rushed after work to drop it off and it was ready in less than 24 hours where I rushed again after work to collect it. Granted the HQ service center in my country (Malaysia) was slightly more accessible cause I just had to hop on the rail line. Also, when I asked the front desk, they told me they were using some sort of sticker and not glue to fix the back panel.
[Xperia Z General] drsoran2:
204 replies to the survey! But 60% of them have the defect, that's even more than the 54% when the survey hit 100 answers.

When you look at the date when the participants discovered the defect, you'll see that some only discovered it the day they answered the survey. Which means, that they discovered it only because they saw the link to the survey or read the article on xperiablog. This is a good thing, because otherwise they may not know and their device could be at risk.

Sadly, they now know that their device isn't okay anymore :(
[Xperia Z General] Don MC:
It's a good thing people are becoming aware of the problem. I'm trying to also make Sony aware of the problem. Or more correctly: Make Sony aware that WE are aware of the problem. So I posted a thread on their support forum. Please help keep that thread alive also:

http://talk.sonymobile.com/thread/146318
[Xperia Z General] drsoran2:
The thread is slowing down. Is everyone's phone fixed now or did most people just give up and live with it? ;)

245 replies to the survey! Not bad. I'm still waiting for an official word from Sony or better a recall.
[Xperia Z General] Don MC:
A recall might take some time to organize. But let's keep our hopes up.
[Xperia Z General] vibecatalin:
I will wait like a month and send mine to repair :) maybe in a month they ( all Sony center's) will receive a notification or something like that to fix the issue.

p.s. In the meantime I will buy a cheap Fuji waterproof camera :)
[Xperia Z General] ardeesan:
So my unit's also starting to bulge. The date was 13W13 purchased last month. It's such a disappointment because I always take care of it and never opened the flaps except the first time I put in the sim card and memory card. I use a charging dock and SBH50 so that I won't bother opening the flaps for those. Should I just wait for a month or two and maybe hope for Sony's statement or go to the Service Center and have this replaced? I should've waited for the ZR if I wasn't too optimistic that this was just an isolated case.
[Xperia Z General] Jurpl:
Still waiting for the phone to be fixed we are going into the 5th week.... Sony can't deliver spare parts..... Can't fill in the survey because I don't know the build date
[Xperia Z General] Dpk1:
I bought my XZ (13W13) about 4 months ago and after 1 months of use the back glass did have a slight bulge. I had it replaced under warranty for faulty camera flash. After that I've had two more successive replacements under warranty for screen issues, none had the bulging/ungluing of back glass panel as long as I used them. Currently I'm on my fourth XZ (13W22) for the last 15 days and thank god this one's got no hardware issues so far! No bulging of back glass, no screen issues, no camera/led flash issues. I do keep checking the back glass every couple of days though, but I really hope that this issue might already have been taken care of by sony in their recent batches (assuming they already knew about the issue).

P.S: Ever since the new 4.2.2 (.244) update, the phone doesn't heat up too much either (battery temp only reach upto 35-36 degree Celsius while on 4.1.2 it used to easily cross 45 on mine). This might help prevent such an issue in future (at least for those who don't have it yet).
[Xperia Z General] n4v1n:
has this issue been sorted out on the new stocks or is it still ongoing?
[Xperia Z General] robcen:
Shame on you Sony

I'm really disappointed with lack of care from Sony, they made mistake not putting wireless charging module in this high end phone (when module for this phone was designed and costs 5EUR) and now when I talked to Sony Support about the issue with loose back plate and I told it is well known they've been very suprised and been acting like they never heard about this before.
[Xperia Z General] alexpraga:
Are these two things (wireless charging and back plate) related any how? I don't see the connection...

Sent from my Xperia Z
[Xperia Z General] ngvuanh:
I think back glass issue might happen in a specific early batch.

Mine is also 13W22 and still have no problem. In fact, 4.2.2 cools the Z down much more as your.
[Xperia Z General] Anicane:
This problem is the only reason that is holding me back from buying XZ, i don't maybe i should move to HTC, try somthing new once in while is good. But if this problem has been fixed i say ''take my money''..
[Xperia Z General] WizardMage:
New bog for this issue...

http://www.knowyourmobile.com/sony/...ance-compromised-over-heating-reports-suggest

Someone may want to post on Sony website to threat them that it's going widespread..
[Xperia Z General] philje123:
Just checked on the repair of my phone.

The status is now- Repaired- To be dispatched/collected.

The only thing that concerns me is this bit though:

Customer fault : mechanical - front/back cover damaged

SBE fault : operation - hangs/ freezes/ locks up

Does that mean that SBE (the company repairing it on behalf of Sony) haven't found my fault but instead have somehow found a fault with the phone freezing etc? I fully restored the phone using Sony Update Service before sending it off so it was a completely fresh install with the .244 firmware and was working fine.

I did give an explanation of the problem when I filled in the return details.

If they haven't fixed the problem I'll be annoyed as I paid for special delivery (insured up to £500) as I didn't trust just sending it to a freepost address with no explicit guarantee from Sony that they will cover any loss.

Will see what happens when it gets back to me.

Phil
[Xperia Z General] jooman:
Has the same problem, loose back panel (13W16).

Did send it to a servicecenter, they sent i to another servicecenter and two weeks later it came back. They had changed mainboard and the adhesive foil amongst others. Now, a month later, the problem is back!

I mailed the servicecenter and asked about any changes since my phone was repaired...haven't got any answer yet. Not impressed!
[Xperia Z General] drsoran2:
This is not what I would call "repair"! I mean, what's the point if they repair it, and then after a few weeks it's coming back. Then you send it in and the problems resurfaces again and so on. As I customer, I'm not willing to send it in over and over.

I expect and demand it to be fixed at the FIRST TRY.

I've they can't do this or promise, they have to refrain from a repair and give me another handset or even better my money back.

This behavior and also the non reaction to inquiries is a no go.

This is also the reason why I'm holding off to send my phone in for repair: I really doubt, that they can fix it! And several people on this thread who had their phone sent it confirmed this. So why spent weeks without the phone when I need it and then I'm not even sure if it is fixed permanently!

I still hope for a recall or something.

Edit:

I think it would be a great idea, if everyone who has an Xperia Z or is affected by the lifted back glass, is putting the link to the survey in their signature, like I did. Thus, the issue could potentially reach even more people.

The equation here is simple: The more people complain and make their issues public, the higher is the pressure on Sony and the more likely is some kind of reaction from them!

Edit 2: On the Sony support forum, there is thread about the issue and people there are eagerly waiting for a reaction from Sony which didn't happen so far. Two days ago, they received a reaction, but not what they were hoping for!

It was just an automatic posting, which explained that the support plattform is moving to a new design and server and thus the whole forum will be read only until September!! A whole two weeks!! Here's the link: http://talk.sonymobile.com/thread/146318?tstart=0
[Xperia Z General] vibecatalin:
I think we should sue them (Sony) :) Seriously
[Xperia Z General] Don MC:
I'm beginning to have the feeling Sony is trying to fix the problem by firmware update. Already damage phones are fixed on warranty and their FW is updated at the same time to avoid it happening again. Maybe it's just as simple as reducing the CPU's max temperature before the FW starts stepping down the frequency.

Maybe this is already done in 10.3.1.A.0.244. We don't know.

This is pure speculation and wishful thinking from my side. I haven't had my back plate come loose yet, an I surely hope it never will. If it can be avoided by simply updating the FW, then it would be super.

We need to hear something from Sony themselves. Not knowing is very frustrating and it scares away potential new XZ buyers too.
[Xperia Z General] WizardMage:
UPDATE: went to have it checked, arrived at the sony center and they quickly checked my phone.. waited for about 2 hours and finally got my phone back. They said they resealed the inside parts and realligned something something.. they also flashed my rom to the latest .244 i did not pay for anything as mine is still in warranty.. not sure if the issue will come back though.. i also asked them how many users of xz with the same problem went there for repair and i was advised i was the first one :/ the good part is I tested the waterproofness in front of them by asking for a bowl of water and putting the xz there for about 15 mins. Then the technician double checked it again before finally releasing my unit.
[Xperia Z General] alexpraga:
Any info about new vs old seals? Please, keep us posted about your phone for the next weeks.

Sent from my Xperia Z
[Xperia Z General] rage77:
Sent mine in over a week ago. Got water damaged and then I found the back glass problem. Just got good news today. Sony has ruled it as a warranty repair since the back glass came unglued and the water damage happened because of it. Now the service center is waiting for a swap unit to send me back.

My faith in Sony has been restored! :)
[Xperia Z General] C1emen7s:
Just found a week ago that my back glass had a very slight lift - since it was only a little bit, I was waiting until I had a work phone as spare in a couple of weeks to send it off. Anyway, while all flaps were closed yesterday, the phone got the tiniest amount of rainwater around that spot and now my headphone jack water sensor has gone pink! I'm wondering what sony's response to this will be. Unbelievably pissed at the moment.
[Xperia Z General] philje123:
Got my phone back today.

Back panel is fine and fixed.

However:
[Xperia Z General] nbell13:
Looks like you've been keyed :P
[Xperia Z General] ngvuanh:
Complain and demand another repair to fix that issue.
[Xperia Z General] philje123:
Already sent the phone back to them today for what they call a "free cosmetic repair". Not very happy at all.

Phil
[Xperia Z General] Sushifiend:
So I also have my rear cover lifting, and have contacted Sony for an RMA. Will send my phone back next week. Back to my old Moto Milestone 1 I suppose...

:/

SF
[Xperia Z General] drsoran2:
Please, everybody who has this issue with their phone, please fill out the survey from my signature. Even if don't suffer from it, it'll give us valuable data!
[Xperia Z General] kkostass:
I can't see your signature(tapatalk)) can I have the link posted please?

Unfortunately I experience the issue.

disappointed
[Xperia Z General] drsoran2:
Here is the link: https://docs.google.com/forms/d/1UK3Y8o4zeLZnAiPYJbyZrGon9aHGGxBhG1sf40GHmp8/viewform
[Xperia Z General] Sushifiend:
I did fill out the survey, but I declined to add my XDA username.

SF
[Xperia Z General] d3athAdd3r:
Just checked mine and its the same story here.:( its very lightly bumped up on the top left .. its very subtle just the thickness of the screen guard that shows up the panel.. but still worries me.. as when i press the corner, it goes inside and then comes up. :( and water scares me now.

i guess the best way of checking if the panel is bumped up or not is my pressing it or by hovering the finger over the corner and you can feel the difference there .. when you hover over the front surface or the back bottom, there is no friction when your finger moves over the panel and the glass.

but when you move the finger or thumb over the camera area, if you notice any friction with the glass.. then you are one of us.

its really very hard to notice the bump if its not too much, specially with the black reflective surfaces. but i believe its existent in all the batches.. so all the users who have checked and said no, please recheck by pressing and hovering the surface.
[Xperia Z General] Pluton1C:
Filled out the survey...

Sent from my XPERIA Tablet Z

---------- Post added at 11:18 AM ---------- Previous post was at 10:36 AM ----------

Fixed the Problem by myself, replaced back glass and seal. :)

Sent from my XPERIA Tablet Z
[Xperia Z General] drsoran2:
Yes, I can also press down the back glass in this area, but only very slightly. It is still annoying and I'm not sure anymore if it is still waterproof and I don't want to test it by imerging it into water. If it fails, it'll be damaged.

All the lighthearted mood and joy about having a waterproof phone is gone since I discovered the raise. I'm scared to have it near or in water, just like with any other phone but with the important difference, that these were never waterproof in the beginning and I bought the XZ for this exact reason!

I sometimes wish, that I had never discovered this flaw. If the phone one day would have suffered from water damage, I would have just sent it in under warranty because I would not have had a clue about why this happened.

Oh, the careless days are gone!
[Xperia Z General] d3athAdd3r:
Same here.. every night i console myself that my device is still perfect but again i press and move my fingers down the corner(geek love) to realize that the prefect device with hard earned money is flawed now. thinking of selling it but cant.

waiting for a statement from SONY or pple who sent it back for the fix.
[Xperia Z General] Saikyo_San:
filled out the form, also scared sh*tless that my glass back will come unglued too. :(

though I don't really play games on it, it gets pretty hot when listening to tunein radio :P
[Xperia Z General] alexpraga:
Tell us about your repair, please.

Where did you bought the new seal or back panel?

How did you close it again: applied pressure, heat or no heat?

Did you did anything regarding the nfc springs?

How long ago was it? Is it still perfect?

Any photos?

Thanks!

Sent from my Xperia Z

---------- Post added at 10:41 PM ---------- Previous post was at 10:40 PM ----------

+1

Sent from my Xperia Z
[Xperia Z General] philje123:
In a way I wish I hadn't sent mine back.

I just really hope they sort out the damage they did and it comes back in pristine condition or I'll be really annoyed!

I googled the company that are fixing the phone on behalf of Sony and they have less than fantastic reviews!

Phil
[Xperia Z General] Pluton1C:
Back glass with pre installed seal from Stellatech...and a spare seal.

Replaced old back glass with hairdryer, cleaning the Frame with ethanol, aligning new back and aplied pressure...~1 Hour.

ATM it is still perfect (6 weeks)... :)

Spare seal...

Sent from my XPERIA Tablet Z
[Xperia Z General] d3athAdd3r:
where did you order this from?
[Xperia Z General] Pluton1C:
http://www.ebay.de/itm/original-So..._Oberschalen_Designfolien&hash=item2c71744f51

Sent from my XPERIA Tablet Z
[Xperia Z General] Luinwethion:
So you bought a new backplate from Stellatech? And a new adhesive?

If I understood it right, the backplate from Stellatech has already an adhesive, right?

What I wonder is if the seal from Stellatech is the new one or the old one...

I like this shop because they ship to the Netherlands in 2 days.
[Xperia Z General] leroy1703:
I created a thread on android central as well (http://forums.androidcentral.com/sony-xperia-z/307216-warning-back-plate-lifting.html#post3008261). And I e-mailed them, asking for a post on the main site.

I hope we can get more attention to this problem, to get Sony's attention and to create more awareness amongst xz owners.

I'm still waiting for Sony to come with a proper solution before sending my phone to repair..
[Xperia Z General] Pluton1C:
Bought a new back glass with adhesive and a new spare adhesive from Ebay.

Don't know if they sell the "new one"...

Sent from my XPERIA Tablet Z
[Xperia Z General] manyelski:
Hey do all the Xperia Z phones get this problem ? I was thinking of buying one of them.
[Xperia Z General] leroy1703:
Nobody knows for certain. The poll suggests that 62% of the devices are affected. But with only 386 people participating, I'm not sure whether this percentage is legit.

I think though that all devices can suffer from a lifted back plate in potential. But it really depends on your usage. For instance if you're a heavy gamer, the phone tends to heat up more, enlarging the risk of the glue getting loose.

But there's no way to say for sure for now...
[Xperia Z General] manyelski:
I guess there is this tendency that people with problems look up the forum more often, and perhaps this makes the pool this way.
[Xperia Z General] ILikeTheWayYouMove2:
Im a very heavy gamer, I play alot of games with my moga with bluetooth and 3g on and brightness about 60-80 percent, my phone has got very hot before even overclock to 1.8ghz sometimes, ive checked over the back of the phone very thoroughly and ive not had the lift (yet?) I hope it continues this way :)

Not too say it wont happen but ive got myselft a casemate now which will hopefully hold down the glass to the frame now when its getts very hot.
[Xperia Z General] alexpraga:
Have you done anything like lowering the nfc springs?

Sent from my Xperia Z
[Xperia Z General] nbell13:
My T-Mobile XZ doesn't have the issue. 13W24.
[Xperia Z General] arnedielis:
Yesterday, after seeing the bulge around the power button slowly increase over the 2 months I've had the Z, I decided to try and fix it myself. After heating the phone with a hair dryer, I could easily lift the bulging back plate using a suction cup. With a thin piece of plastic I 'cut' the glue by going around the edges, took off the back plate and removed the glue. I wiped any residues with 70% ethanol. The NFC contact springs clearly pushed out the back plate, so I lowered them a bit. I used a replacement strip like the one in the photo above, and properly aligning it was quite difficult. After fitting the back plate I checked whether NFC worked and applied pressure for an hour. Now the back plate sits nicely just below the edges, although a tiny bit higher than before (I guess the replacement strip is a fraction thicker), but definitely no bulging. I'm very happy with the result. Although it isn't very difficult to do, it takes caution, time and some tender love...

Sent from my Sony Xperia™ smartphone
[Xperia Z General] caqo71:
Does anyone had a water intrusion having this back cover lift?. Is it a real danger against water?. I have this issue aswell. :confused:
[Xperia Z General] Pluton1C:
No...

Sent from my XPERIA Tablet Z