yashsingh1/xdaforums huggingface dataset:
[Xperia Z General] drsoran2:
I just want to let everyone know, that I was sick of waiting for an official statement from Sony and contacted amazon Germany were I bought my Z in April.

At first they refused to send me a new device, as it is my right under EU customer law. However, after a second conversation with another employee, he agreed to refund me the full price I had paid in April and I had to send in the phone complete with all the accesories and the bill.

Great job here on amazon's side!

After receiving the refund, I took the plunge and put another 90€ on top of it and bought myself the Xperia Z1!

Yes, even after all of this which happened with my Z, I still gave Sony a second chance and REALLY HOPE that this new phone won't have the same or similar defects which make the water resistance a joke!

Coincidentially, because of this mess with the Z, I now have a new phone for only 90€ more. The Z1 is also so much better than the Z.

In terms of quality, feel, durability, speed, etc. It's the small things and the Z1 feels like the Z should have been from the beginning.

I'm completly satisfied with it and don't regret for a single minute that I didn't order another Z.

I hope Sony knew about the problems with the Z and changed their construction so that this won't happen with the Z1. Indeed, it is made out of different material and constructed differently so this may be true.

It's also been a few weeks since the release and I didn't read about trouble with water so far. I hope it stays this way.

In fact, I've already tested my Z1 under running water and inside the sink submerged - and all is working fine!!
[Xperia Z General] dubist:
anyone testet it after changing the adhesive of the backcover if the Xperia Z is waterresistant on the Back ?
[Xperia Z General] vibecatalin:
I've asked the same question a month ago but with no answer :)
[Xperia Z General] kcannonball:
guys, i got replaced my xperia z two days ago and now its in london but i don't know how to send it from london to greece Safely? anybody knows how to? cause they don't cover if anything happens during the sending..
[Xperia Z General] sandrin0:
I think the best way is a small package, with the phone wrapped in that bubble plastic. You could maybe search for a firm that does secure sendings or something
[Xperia Z General] kcannonball:
yes but they say that they are not able to track the item out of England so if anything happens and the package dont come to me they are not responsible so they dont gonna cover it
[Xperia Z General] sebastianlow:
If I get those replacement back glasses with adhesive, will my phone still be waterproof after I replace my back?
[Xperia Z General] sandrin0:
That just sucks, haha. Why do you need to sent it to Greece? Can't you go to a service center in England?

Maybe you can contact Sony about your issue.
[Xperia Z General] dubist:
+1
[Xperia Z General] vibecatalin:
If is it a good back glass with adhesive (original OEM), theoretically yes it should.
[Xperia Z General] cyrom:
anyone with z1 has this problem now?
[Xperia Z General] kcannonball:
finally my cousin will bring it with him. I wasn't able to manage to bring it with courier..
[Xperia Z General] mgroover:
Got my phone back last week from repairs from the new repair shop, new back cover firmly glued in place. After one week of persistent heavy usage, no signs of coming undone.

The only problem is, they changed the CMOS-sensor but forgot to put in the separating wall to the flash. So I now need to send it in AGAIN as the flash is reflecting in to the camera from the inside of the lens cover :(
[Xperia Z General] paprkut:
Mines just started peeling after getting quite warm a few times. It also seems to be peeling more and more. I'm in the UK btw
[Xperia Z General] Don MC:
Seems SmartWatch2 owners also have the problem:

http://www.xperiablog.net/2013/10/1...ers-reporting-problems-with-lifting-displays/
[Xperia Z General] Linshart:
Mine just got a breakage at the back at the right lower side ... just that shatter proof film is keeping it in place i guess ...
[Xperia Z General] pifler:
My phone died while on vacation. I am really annoyed at Sony for not adressing this MAJOR problem because this really complicated everything so much for me.

When I tried to talk to customer service they blew me off with the standard "send it to a Sony repair centre and they will do a pressure test" but my attempts to get them to admit that they knew about this issue was not working.

Every manufacturer can do something like this, but what sets Sony appart is the way they handle it. If they notified their customers about the problem and what to look for I would off course have taken precautions and my phone would probably never had died in the first place, but they try to seal it up and pretend that the problem doesn't exist.

After coming home i sent my phone in and after just one day they replaced the phone with a brand new "swap" phone. I know of four other cases where the phone has been water damaged because of this, and sony has replaced all four phones asap, which to me is to implicitly admit "guilt" or at least responsibility for this.

Their handling of this issue really has been complete **** and has caused me to lose a lot of confidence to their brand. I guess I should credit them for actually giving me a new phone without any trouble, but on the other hand, it's "their" fault in the first place for designing a "waterproof" product that is not waterproof at all...
[Xperia Z General] shadowcore:
Why did not you guys try to throttle the CPU? THe overheating is causing the glue to weaken and thus this problem. Sure its an issue but this is a design defect, its not going to get fixed unless introducing aggressive throttling.
[Xperia Z General] caqo71:
I haven't even unlocked the bootloader and I have this problem too. the testing departament of SONY is like S**t :mad:

they just had to put four little screws at each corner and problem design solved in first instance.
[Xperia Z General] dubist:
unlocked my Z 2 days before it went dead.

Was on bath and after the shower my phone started to push up volume automatically and than it pulled down the volume automatically.

After this the Power On key dont work anymore but i had another Kernel on it with Touch to Wake function :D

Now i sent my dead Z to the Repaircenter here in Germany.

I hope they will replace/repair my Z cause of the unlocked bootloader.

I dont have any chance to flash back my TA-Backup :(

But the Waterindicator are both white and my phone had a waterfail so they will see that Sony hat a fail on the glue
[Xperia Z General] pjgowtham:
I have given my device to the service centre . They told me they are gono replace it. I ve asked them for a z1 upgrade instead.
[Xperia Z General] kingrion88:
what? you can do that? asking them to replace a z for z1.
[Xperia Z General] pjgowtham:
ignore pl
[Xperia Z General] vibecatalin:
Next week I'm going to send my device again because it's unglued, again, this is another phone that they gave me. I have 2 years warranty so I will keep sending it every single time untill Sony will fix this stupid flaw or offer me something in exchange.
[Xperia Z General] pjgowtham:
Yes you can do that until you have a valid reason to do that
[Xperia Z General] :
My Xperia Z is a piece of sh**, every cover has a little water indicator under it and they are all red, there's bubbles behind the camera and flash, the sound is only half as loud and the glass back plate isn't put in straight, the top left corner is flush with the bezel so it's all scratched.
[Xperia Z General] 888noxxi:
can this be glued back on with some kind of consumer available glue?

---------- Post added at 07:31 AM ---------- Previous post was at 07:24 AM ----------

preowned?
[Xperia Z General] :
No, new from T-Mobile.
[Xperia Z General] Vepo:
Ofc it can be glued, it ain't rocket science.

Different thing is how to do it 100% waterproof and whether it will affect warranty...
[Xperia Z General] lyubor:
This thread has spooked me so I don't dare let my Z overheat out of fear that the backplate will come off..

Is there any safe temperature the glue will survive w/o melting?
[Xperia Z General] pjgowtham:
Guys take a look and sign this

https://www.change.org/en-IN/petiti...with-faulty-backplates-by-paying-extra-amount
[Xperia Z General] vibecatalin:
No, I've lowered the CPU freq, never played a game in the past month (since I've got the replacement phone) and the phone still lifts. The NFC ring causes the problem because is pushing the back-plate out , the heat is just easing the procedure.
[Xperia Z General] marjaN_:
on my Z back i have on the camera side 1mm higher then on the other side.
[Xperia Z General] vibecatalin:
Yesterday I've sent my phone again in the service. Will let you know, I think saturday, what they did to it.
[Xperia Z General] elfrider:
Have sent my phone off today to Sony hoping they will repair the unstuck back panel under warranty. The thing is I've removed the crappy anti-shatter, scratch-inducing plastic film - I can see them worming out of the repair by saying it's somehow linked to the film being removed. Will update the thread once I hear back......
[Xperia Z General] xsyber2000:
Hows the battery life? chances are the battery has swollen.:rolleyes:
[Xperia Z General] caqo71:
To all people wandering if the New Xperia Z1 has a similar Construction Fail about the Waterproof, I can tell that IMHO, this known hardware flaw was fixed on Z1.

As you can see on the followin pics:

They made a heat exhaust on top of the back plate. So, when your phone gets hot, the heat will exit thru that hole.

PS: Sorru for my English. :o
[Xperia Z General] thintin:
Scrap phone following rear cover water-seal fail

Hi.

I've just had my warranty repair rejected by O2 because the case fail caused water damage. It was the rear cover seal on the top left corner (when viewed from the back). I've a video of the phone being submerged in water and bubbles coming out of the case at this point! Once I'd made sure I was getting a replacement via my phone insurance I tried to remove the rear cover by heating and levering, but it broke the glass at the corner. I'll be selling the old handset on ebay very soon but just thought I'd add my experience to this thread. My replacement will NEVER get near water!!!
[Xperia Z General] elfrider:
It turns out my unstuck back panel fault is not covered under warranty - the reason quoted on the report form is ' Software download or network unlock has invalidated the warranty'. Presumably this refers to the phone being rooted - I was always under the impression that as long as the bootloader remained locked which mine is, the warranty would not be invalidated. So to anyone who is unsure, rooting clearly DOES invalidate the warranty regardless of bootloader status, and regardless of the fact that the rooting process is totally unrelated to the fault that the phone has developed.

I'm sure they have a list of 600 odd items that instantly invalidate a warranty and they would have only found some other reason not to repair the phone anyway.
[Xperia Z General] marjaN_:
did you revert back to fully stock (aka unroot) before you send your phone to service?
[Xperia Z General] Rijarth:
This is why I haven't sent mine back yet, was afraid they'd tell me the same thing...

Where are you located? Did the phone go direct to Sony or via your telco?

I'm planning on a full reset back to stock but just gotta find the time for that and a backup...
[Xperia Z General] elfrider:
In the UK. I sent the phone back via Sony who use their approved repairer SBE to do their work. Definitely revert your phone fully back to stock first to avoid any trouble, although there may well be something else they find that voids the warranty. To be fair it's worth a try, the phone's back in the post to me within a week, and they haven't (yet) tried to charge a return postage fee.

I shall be carrying out the repair myself, you can buy the correct adhesive strip, pre-cut to suit the xperia z on ebay, so it's just a case of heating the glass panel, prising off and resticking with the new strip.
[Xperia Z General] vibecatalin:
So today I've went to Vodafone to get my phone back from service , the second time, and what a big surprise (in a bad way) : the service said that the backplate is fine, the lift is somehow fixed (for now I guess), and I also had a issue with the vibrator , it makes a strange noise on short vibrations and I've refused it, and sent it back for the vibration. If I look very carefully near the power button there is a little little lift, so the backplate will pop out again. That's very sad from Sony. I will call and ask for a refund or something like that. The problem is that I bought this phone way back in march.

Probably if they fix the vibration, I will fix myself the back plate problem, lowering the NFC ring and replace the glue (I have bought from ebay).
[Xperia Z General] Gaurav Gupta:
wow
[Xperia Z General] elfrider:
Repaired the phone myself with the adhesive from ebay. very easy to do. The only challenging part is lining up the new adhesive on the back panel, it needs to be spot on, else it overhangs the edge which is no good, plus there's no redoing it once it's down as it's so tacky. So it might be an idea to buy a pack of 5 in case you mess it up.
[Xperia Z General] douglam:
Went splashing around in the pool the other day (not underwater) and now the indicator inside the headphone flap is red (nearest the lifted area). The rest are still white. I'm very sure all flaps are closed. Phone still works. Thinking whether I should bother sending it in.
[Xperia Z General] Vepo:
And do you think the problem itself is fixed?

Will it lift again or are these better adhesives?
[Xperia Z General] elfrider:
The adhesive doesn't claim to be better than the original so I can only assume it's likely to happen again at some point, although I read somewhere that the later android Sony software helps the processor run at lower temperatures which should help prevent the adhesive melting. Or just don't use the phone for any processor-intensive stuff.

I think it's very telling that Sony have released the successor to the Z (with a heat exhaust on the back panel!) after only 7 months, in my opinion to deflect the attention from the Z, reduce the sales volume and therefore neglect their obligation to recall all these faulty for a free repair. I for one won't be buying a 'waterproof' Sony phone again!
[Xperia Z General] Vepo:
It will happen eventually even if not using the phone heavily. I don't play games or anything and my back glass is loose.

It's the nfc chip which is pushing the glass and heat just speeds the process.

Did you apply any heat while assembling the cover back?

Have you tested whether it's waterproof again?

E: I might just tear the nfc **** off and replace the adhesive. I've never used nfc and it would probably be permanent fix for the lifting problem.
[Xperia Z General] vibecatalin:
Can someone tell where is that NFC ring? I want to repair my phone and lower nfc ring. But I don't now where it is exactly. Thanks

I've attached a photo of a Xperia Z with the back plate removed.
[Xperia Z General] Vepo:
NFC is attached to back glass, it's located back side of the glass. Under that white sticker below camera lens.
[Xperia Z General] vibecatalin:
I'm waiting for my phone to comeback from service, it has a vibration problem (makes some noise when vibrating, other then the usual one) and at the first lifting problem I will heat up the back plate, put it out, lower the nfc, or maybe throw it away :) (I've never used either) and replace the glue and be happy of my gorgeous ( cause it is the best looking android phone around) xperia Z.
[Xperia Z General] elfrider:
I did apply heat when refixing the adhesive yes.

To be honest the nfc chip only seemed to create a very small amount of springback, and the adhesive is extremely sticky, strong and tar-like, but became surprisingly weak when made hot. Also the corner that comes away is over the processor (hot) whereas the nfc chip is more central so I'm sure heat is a bigger factor than the nfc chip (hence the heat exhaust on the z1).

I've not check the waterproofing yet but then I rarely got mine wet before, I just wanted it fixed for when I inevitably drop it in the toilet!
[Xperia Z General] :
The glass was coming loose and was sticking out over the edge, so this is what happened when it dropped out of my pockets, the cracks run all the way across the back and it's so shattered that the adhesive screen protector got loose and pieces of glass fall out, also, the plastic is broken off so the cover for the audio plug doesn't close, my case keeps the back together now.

Edit: no pictures allowed here :(
[Xperia Z General] Vepo:
Heat alone isn't gonna do the lifting if nothing pushes the glass upwards.

Heat just weakens the adhesive glue as u said and then some force (like nfc springs most likely in this case) makes it to get loose.

If there's nothing else than nfc springs pushing the back glass up they're definately the problem combined with heat here.

If I just push my back glass downwards for a while it will stick for a minute or so before something pushes it back up.
[Xperia Z General] pjgowtham:
Got my z replaced with a new one. Over heating is not there with the new device as far as I've experienced
[Xperia Z General] vibecatalin:
I've give it up with the Sony Service in my country. I've ordered the vibration module and the tools to open the phone. I will fix it myself.
[Xperia Z General] Vepo:
Ordered new back glass and few spare adhesives to repair it myself. I don't want to ruin the original nfc chip that's why I decided to replace the whole glass.
[Xperia Z General] vibecatalin:
Ok, so the new glass has a NFC chip, you will remove it? Or leave it and lower the nfc springs?
[Xperia Z General] Vepo:
We'll see when I receive the replacement and see what's under the glass
[Xperia Z General] jekogd:
yeah, that would be awesome :(
[Xperia Z General] miball:
Sony wouldn't help me....

I would love to have a Sony manager call me about my phone, I had the same issue as everyone else. My huge issue was that I didn't buy the entended warrenty. When I called Sony about this, I was just told there was nothing they could do for me. I asked if I could pay to have it fixed and was told NO. There was nothing they could do to help me, even thought I had just bought the phone for full price (in the Sony store) 4 months earlier.
[Xperia Z General] Seddiko:
C6603 is the problem

Yes that what I noticed after 4 months of using the device the problem is with C6603 which support 4G LTE as I got this info from a friend working in sony Customer service call center and now this reply confirmed what he said to me as the manager offered you C6602 instead of C6603 also I have C6603 which have this issue even with normal usage and my friend have C6602 with heavy usage and nothing happened to it

So I recommend the C6602 version (3g support not 4g LTE ) over the C6603 (LTE 4G version
[Xperia Z General] vibecatalin:
From what I've understand, the devices from week 22-23 until now don't have this problem. I'm not sure of this :).
[Xperia Z General] Vepo:
Source?
[Xperia Z General] vibecatalin:
Unofficial source. It was a poll started by a forum user.

Anyway, yesterday I've removed the back plate, replaced the vibrator, tried to lower nfc springs, but I couldn't do it like I want it and put it back on.

I've watched the tutorials on youtube, I've heated the phone for about 4 (four) minutes with a normal (Philips is the brand :) ) hairdryer, and after that I've used the suction cup and a tool that I've ordered from Rounded.com to remove the back plate. Half of it was removed only with the suction cup. I've replaced the vibrator and tried to lower the nfc springs but I couldn't do it very well, after that I've cleaned the back plate of glue, and the phone itself and applied the adhesive on the backplate (wich was the hardest job to do :) ) and the put the backplate on it 's position, applied a little pressure with my hands , then using like 8 clamps and some paper , I've clamped the phone all over. Picture below. I've left it for about 12 hours like that and the vibrator is working like it should and the backplate is like in the day I've bought the phone :) . Will see for how long it stays like that.

What final thing : After I've saw it my own eyes how is the backplate glued to the phone, I'll never ever recommend to submerge the phone it water (brand new or fixed), I mean that little and thin piece of adhesive is what it stands between the phone and the water to come in it :). It's to risky, so I repeat,

in my opinion

, DO NOT submerge this phone (new or used).

All the best
[Xperia Z General] nemer12:
it seems that my phone also has this problem and water went in it :)..and both JACK and sim slot are red now X(..

the things is that the volume down stop working, camera was blurry(foggy), but now its OK..but I'll go with the phone to orange and tell them to give me another phone BECAUSE the back plate issue...F..Sony

I had SXS,SXT and now SXZ all of them had problems x( .

---------- Post added at 12:12 PM ---------- Previous post was at 12:04 PM ----------

it seems that my phone also has this problem and water went in it :)..and both JACK and sim slot are red now X(..

the things is that the volume down stop working, camera was blurry(foggy), but now its OK..but I'll go with the phone to orange and tell them to give me another phone BECAUSE the back plate issue...F..Sony

I had SXS,SXT and now SXZ all of them had problems x( .
[Xperia Z General] Gesque:
i have that and black dot on camera problems. Thats why i sent an e-mail to customer care (with pics). Now waitin for their answer. I dont want to send my phone to service coz i dont trust which company doin that repairs.
[Xperia Z General] vibecatalin:
That is the reason why I repaired myself ( I hope it stays like that) . The company here that is doing the repairs for Sony, is a multi-brand service. They are kinda s***id :).
[Xperia Z General] OverTheEdge:
My device is from 13W28 and it is 4 months old now and no problems so far. Turning on LTE really makes the phone hot. I just make sure the phone has good ventilation thus I'm not using any case or cover.
[Xperia Z General] vibecatalin:
I too saw an 13W44 device wich doesn't have this problem.
[Xperia Z General] pjgowtham:
Myne is 13w43. Its been 2 months since I started using this replacement device. No problem
[Xperia Z General] nguyenvuloc:
I think the best way is a small package, with the phone wrapped in that bubble plastic. You could maybe search for a firm that does secure sendings or something
[Xperia Z General] punkt:
so this problem seems to be solved with newer devices? actually i wanted to buy one this week but reading this here makes me think again...
[Xperia Z General] Vepo:
I replaced the adhesive and lowered nfc contact pins.

Phone is again waterproof and I'm confident that this fix is permanent.

Nfc isn't usable but didn't use it anyway.
[Xperia Z General] vibecatalin:
Mine is ok too after 3 weeks it doesn't lift at all. So I guess it will stay like that. NFC works, I haven't put it in water :) I think I will not :)
[Xperia Z General] Vepo:
My bet is that it will lift sooner or later if you don't touch the nfc contacts
[Xperia Z General] vibecatalin:
I've lowered the springs, but not too much because I couldn't more.
[Xperia Z General] class459:
Could you tell me how to fix this unglued backpanel? And how much does it cost??

I want this Z back to waterproof :crying:
[Xperia Z General] Vepo:
Adhesives are cheap on ebay or similar, few bucks.

You just have to take the backplate off and remove old adhesive using some solvent (I used acetone).

If you want the fix to be 100% permanent you might want to lower the nfc-springs like I did.

Then you just glue the new adhesive on the back plate and assembly it back using clamps&heat.
[Xperia Z General] vibecatalin:
That's exactly what I did , but didn't used heat to

reassembly

the back plate , only a lot of clamps :) . There's a photo a few posts back.
[Xperia Z General] nemer12:
orange romania gave me a new one in 2 days..