yashsingh1/xdaforums huggingface dataset:
[Xperia Z General] drsoran2:
Not all of them, but way too many for my liking! And definitely so many phones, that I had expected already some statement from Sony on this issue.

---------- Post added at 11:41 AM ---------- Previous post was at 11:39 AM ----------

Yes, some people had this happening to their phones because of the lift. That is the whole reason why people are so annoyed and afraid of it. It's not just an asthetic flaw but also compromises the main feature and the reason why I (and many others) bought the phone!

People on this thread had water coming in through the back, there was also an article on xperiablog a while back and in the comments the people also had it.
[Xperia Z General] manyelski:
Hey guys I just got the phone, and so far it is very nice. The question is the followring - there is something like a protector on the screen, that is perfectly placed and looks like is manufactured like this, but you can still see the edges of it, so do you guys have the same ? and is it removable or is it part of the screen ?
[Xperia Z General] leroy1703:
It is normal. This is the so called anti-shatter layer. It is a screen protector that is glued on the glass with a strong glue. Next to the fact that it protects the screen, it also keeps the glass in place if it would break.

My advice: just leave it there.

More ontopic:

I just had a chat with the dutch sony xperia chat support. The guy did say one interesting thing. He asked his supervisor and they say it is completely normal and nothing to worry about, which of course is ridiculous! He didn't really react though when I gave arguments why this is not normal. And in the end he just advised me to call the reparation company (dynafix in this case), which I'm gonna do later on.
[Xperia Z General] manyelski:
What do you mean with the second part ? I did not understand what are you talking about.

P.S. Can anyone tell me why I dont have a mobile internet ? I have unlimited data and I don't have internet, I tried reseting the phone, to switch on/off the internet data and still nothing. Not even the H/E/3G icon in the bar...
[Xperia Z General] leroy1703:
The second part was about the back panel getting unglued and was not specifically directed towards you ;) I contacted Sony service chat and just wanted to share the information.

Not having internet access can have many different causes. Maybe you should try to manually insert your operator settings (APN settings). You can probably find more information about how to do that here on xda or somewhere else on the internet :)
[Xperia Z General] alexpraga:
Guys please, stay on topic!

Did anyone of you try to open and close the back panel without replacing the adhesive strip, for instance just to lower the nfc springs?

Sent from my Xperia Z
[Xperia Z General] d3athAdd3r:
Would it be a nice idea to put the paper cilps on the device and blow with a hair dryer.. This woupd cause the glue to nelr and at the same time the paper clips would press the glass down without any further delay.

This would hope put the glass in place .
[Xperia Z General] caqo71:
Yeah, but when next time the phone heats up, the backplate will loose again. :mad:
[Xperia Z General] d3athAdd3r:
The current firmware doesnt heat the device as it used to in the older versions . So that should not be a problem
[Xperia Z General] vibecatalin:
Tried that 2 times, even with the new firmware. Is not only the heat is those damn nfc rings that is causing it.
[Xperia Z General] nikc0069:
Anyone popped a crisp 20 in with a note asking for an unlockable bootloader too? ;) Joking aside, my back panel is lifting on occasion though I can press it back down for a bit. Week 10. No questions asked on Xperia Chat so they probably know this is happening and will just fix it.
[Xperia Z General] john5220:
So do you all think this issue will be fixed?

Like in newer Xperia Z releases in the coming weeks or months?

Cause I really want to buy this phone but that issue damn
[Xperia Z General] nikc0069:
It looks like later weeks don't have the problem.
[Xperia Z General] caqo71:
yeah, and we all that have this issue will be forgoten :mad:
[Xperia Z General] nikc0069:
Yea, between that and my locked bootloader I'm wondering whether to hold on to the Z and send it back to Sony, or just sell it on and get a Nexus 4.
[Xperia Z General] pilifida:
what do you mean by later weekes? mine was produced in week 25.should i be worried? plz answer cuz daily i check my back glass. im so paranoid
[Xperia Z General] vibecatalin:
Has anyone who changed the back plate glue with that 3m seal put it/wash it in the water ? I'm thinking if the guys from Sony Center doesn't do anything to me phone, I will put that 3m seal too.

So, waiting for answers.

Thank you!
[Xperia Z General] nikc0069:
Most of the people with issues only seem to have handsets made up to around week 15 I think. I heated mine up a bit using 3d Benchmark then held that corner tightly for about ten minutes whilst it cooled down. It hasn't bulged again yet.
[Xperia Z General] drsoran2:
and how long did you heat it up before and what week was your phone made?

Isn't it counterproductive to purposely heat up the phone until the glue melts and then press it down again? Wouldn't this harm the waterproofness even more? I'm also wondering, what makes you believe, that once you've heated up the phone with 3d mark and then pressed until it cooled down, that it'll stay that way in the future. I mean, the phone will heat up again with other apps or games.

There are three with week 21, two with 23 and even one with week 26 who have it! Although, the newer the production week is, the smaller is the amount of affected phones. That's great for these users, but not for me.
[Xperia Z General] nikc0069:
Ran the ice storm test once and the ice storm extreme test twice, and held it for about ten mins. week 10 2013. Only did it this morning though so remains to be seen how long it lasts, but I've run it under water and so far no problems.

Sony support chat said on Friday that I can actually return it to have it fixed but I am off on hols soon so might have to wait to do that.
[Xperia Z General] drsoran2:
ah okay! Can you please also answer my additional questions? I've added them after your answer I believe.

Yes, I've also chatted with Sony support once and they said right away that the lift is a problem and needs to be examined/fixed and I should sent it in. The problem is, that I don't have any time for that as I need my phone every day!

They also want to perform a factory reset but I don't want to backup the phone and reconfigure it for hours afterwards. I don't see the point, cause it's not a software issue.
[Xperia Z General] nikc0069:
I don't think it will harm the waterproofness more, but YMMV - to me, having it heated, reset and cooled would at least keep the back plate where it should be for a while. It may not stay this way in the future, though it may be that the initial issue occurred in the older firmware, and the cooler temps in 4.2.2 won't cause it to manifest again. But I admit this is a quick fix and all conjecture :)

I think there are really two choices here - get Sony to fix it for you and be without your phone, or sell it on to some poor unsuspecting schmuck ;)
[Xperia Z General] leroy1703:
To have a better insight in the results I created a little graph. From week 17 onward, there are just too few results to be conclusive. It seems though, that those weeks are affected as well (at least up to week 27).

View attachment 2216644
[Xperia Z General] nemer12:
how can i find out what week was mine ?

13w15 on the bottom?
[Xperia Z General] leroy1703:
13w15 -> week 15 of 2013
[Xperia Z General] buciupetru:
A solution for repairing backplate liftup for Sony xperia Z http://rounded.com/sony-xperia-z-l36h-back-cover-adhesive.html and the price is acceptable. yesterday i drop my phone about 1m from the ground and has no scratches or cracks, but i notice the backplate is lift off in the left corner near camera, so i think to buy this and trying to repair my phone :(
[Xperia Z General] sebastianlow:
My back glass is lifted, ran in the storm just now and my Z's power button and volume down button is not working at all. Everything else is functioning fine. Will put it in a bucket of rice and see what happens.
[Xperia Z General] drsoran2:
that should clearly be a warranty issue as the lifted back panel was caused by bad glue and is a manufacturing defect. That's why water came inside the phone. I'd suggest that you sent it in for repair!

Could you please provide photos, so that we can see how worse your back glass is lifted and for others to judge if there's still okay or not?!

Have you already filled in the survey from my signature?
[Xperia Z General] Michealtbh:
No problems here with my black XZ and mine regularly overheats from intensive use
[Xperia Z General] alexpraga:
Did any of you remove the back anti shatter film, just to understand if that is a positive or negative factor?

Sent from my Xperia Z
[Xperia Z General] dantistruct:
I did it's annoyingly lint prone and annoyed me.
[Xperia Z General] SirRobin78:
I´ve exact the same Problem with lift of the glass back. Stock ROM, no overclocking or hard gaming!

Send it to the german repair Center w-Support, got it back with a new glass back. Now everything is fine for the Moment...
[Xperia Z General] o0oP5:
How do you know its new glass? :p

--
[Xperia Z General] SirRobin78:
The device was send in with an additional protection slide on it - after recieving there was only the stock slide on the back side :)
[Xperia Z General] o0oP5:
Nice,, so did u get the info why is that happening to our device?

--
[Xperia Z General] naathaan4:
Nope
[Xperia Z General] xeq544:
I have the same, C6603 Black. Considering to go to a repair center because I also have dead pixels on the camera sensor. (few black pixels on each photo on the same spot.

The only worry is, I have unlocked the bootloader, I hope they will still repair it as this is not a problem of flashing a custom rom, but a manufacturing issue.
[Xperia Z General] dantistruct:
How long did they take to repair?
[Xperia Z General] naathaan4:
I didn't send mine to get fix.
[Xperia Z General] cordonbleu:
I think this is a serious issue with the Z. A friend of me checked his Z for this issue after I told him about it (he didn't know there was this issue) and it turned out his glass on the back was also lifted, just left of the camera. At this moment the glass is even flush with the rubber. When I checked mine I did see something similar, but on mine it is less worse. We both have a black C6603 13W07 AAC, shatter films removed.
[Xperia Z General] dantistruct:
This needs to get to Sony Mobile
[Xperia Z General] vibecatalin:
I have this issue too. Is not that obvious but is a little lifted, if I press on it very hard it stays that way for a few minutes. Like I said I have to look very carefully to see it. Anyway this is not what I've expected of Sony. I still have the AFS + screen protector on front and back. C6603 Black version.
[Xperia Z General] dantistruct:
hmmm I agree
[Xperia Z General] dantistruct:
How long did it take to be repaired?
[Xperia Z General] alexpraga:
I don't have stock options from Sony but I understand that when you are running on the edge, sometimes things fail in a unpredictable way. The market pressure for novelty does not give time for developing a new solution and test it in real use for an extended period, unless you play safe and stick for something already proven (or improved) in a previous model. The Xperia Z is the first smartphone to really put Sony in this market arena, but not yet on the first place from the profits perspective.

An amazing piece of hardware that had to be launched when it was. What is important now to check is how they react to problems, warranties cover, and so on.

Just my 5 cents...

Sent from my Xperia Z
[Xperia Z General] SirRobin78:
5 working days from send in to set up the device again ;)
[Xperia Z General] JasonX199:
I have this issue too, the glue melts when the phone is heating which will eventually gets harder after cooled up. This combo will lift the glass bit by bit. There is an easy solution for this like I did on my. I heated up with a hairdryer or just open up a game with the charger on it, this will get the glue melt again and then push the glass back on it and let it cool down for a minute.

It will stay for a long time back on now.
[Xperia Z General] dantistruct:
That worked? XD sounds like an easy fix hmmm tempted to try it.
[Xperia Z General] Don MC:
Sony's support site is up and running again after a couple week's maintenance.

EDIT: I can't seem to log in there anymore though. I've sent them an email about the matter.
[Xperia Z General] Homo_Ludens:
The Sony support forum is online again. Perhaps some of you could push the thread "SONY please fix all faulty back glass plates (backs coming loose and lifting up)." with a nice post. I am still waiting for an answer from Sony...
[Xperia Z General] sebastianlow:
I do not have another phone on hand to take pictures right now. Camera and flash badly fogged up, power button and volume buttons seems to be working fine now. I have foiled up the form already. Now my phone is sitting in a bag of silica gel :(

Edit: MicroUSB and headphone jack water indicators are pink
[Xperia Z General] drsoran2:
if you don't have a camera or other phone with you, but can you describe how big the lift is? Like how much it stands out from the rest and if it is only on that particular corner or also on other parts of the phone?
[Xperia Z General] sebastianlow:
I'll try to take pictures later when my dad is back. In the mean time, my phone has been sitting in silica gel for 1h 40m ++ now, camera doesn't seem to be defogging, should I leave it overnight?
[Xperia Z General] drsoran2:
yes, you should open all flaps and leave it there for at least 24 hours so that water which might still be in there can get out.
[Xperia Z General] rage77:
Just to let anyone interested know, my phone became water damaged because of this faulty back plate coming loose. I just got a swap unit back under warranty.

Sony does fix the faulty ones but I think it's important that the service center documents and photographs your issue thoroughly. If possible photograph and document the problems yourself and include it with the phone.
[Xperia Z General] sebastianlow:
It has been 24 hours since my phone is in a box of rice and silica gel, should I wait any longer?
[Xperia Z General] drsoran2:
you should try it and see how it goes.
[Xperia Z General] drsoran2:
So I guess my phone's back glass became worse over time. I didn't do anything special with it, just used the phone. I don't think it's waterproof anymore at this stage. I also believe that the lifted back glass extends almost up to the power button and also halfway to the right corner of the device on the upper back side!

Have a look at the photos. The first three are magnified, the fourth one is the original size to get an overview about the issue.

I'm going to post this also on the Sony support thread (http://talk.sonymobile.com/t5/Xperi...-plates-backs-coming-loose/td-p/346370/page/3) and since they allow photos now, I'll see if I can attach some "eye candy" to my posting there!
[Xperia Z General] akosirenzo23:
.

my backplate lifts up as well. but I fix it using the hair blower and pressing on it firmly.:cowboy::cowboy:
[Xperia Z General] alexpraga:
Unfortunately, that solution is only temporary. Others have reported as such...

Sent from my Xperia Z
[Xperia Z General] karun11:
I have had no problems with the back cover lifting. But as a precaution, I've been using a hard back case. Now the structure of the case is such that it doesn't allow any movement. So there isn't any scope for the back glass to lift. Maybe you guys could opt for such a solution?
[Xperia Z General] ahzhang452:
My first XZ has had the back glass lift before, and I did not notice it much, until water decided to go into the phone from the back panel. Placed it into some rice after that for 2 weeks and the water still refused to budge from under the screen. I guess if water is not supposed to enter, then it sure is not coming out. I sent it in to Sony for repairs and they replaced a brand new model for me, I have a silicone case on now and I hope that it will keep it in place when the phone heats up and unglue the back.
[Xperia Z General] drsoran2:
so did you have a water damage with it or are afraid of water now? Can you show as photos of how your phone looks like?
[Xperia Z General] d3athAdd3r:
Can this thread be made sticky ? as this is the most important issue for the device and will help people know about it.
[Xperia Z General] drsoran2:
this is actually a great idea! It would definitely benefit many people. I would also suggest to include a hint about the survey which is meant to gather data about the issue. Maybe in the thread title or the first post?
[Xperia Z General] d3athAdd3r:
yes, as the issue is confirmed, and many users have lost their devices, it would bring awareness to all who own the device, and caution them.. may be we should contact the forum mod here to help in making this sticky. and also yes, the existing survey should be linked in the thread.. one more column you can add in the survey is the Images column, where pple can put the url to the image of their device..
[Xperia Z General] drsoran2:
you would actually have to contact and talk to forum member "Rekoil" because he created the survey and is the only one who can add columns, I only have the link to it it in my signature :)

Gosh, why didn't anybody think about adding a picture of each users device (propably only of those who are affected) before? This would have been very helpful and interesting. I fear, it might be too late now because hundreds of people have already completed the survey.

I'm going to write to rekoil now and possibly the forum mod if I can.
[Xperia Z General] magikmichael:
I will include a pic if its needed. I filled out the survey few weeks back. I sended my Z off for repair last week because i have slight lift. Still waiting....
[Xperia Z General] drsoran2:
so I have written to one of the forum moderators about what you suggested and to the user "rekoil" who created the survey and asked him if he could include a question in his survey which enables people to post a link to a photo of their XZ. Additionally, I've written to the creator of this thread and asked him, if he could include the survey in the thread title or link to it in his first post.

Let's wait and see if and what happens!
[Xperia Z General] Tijmen:
I've made the thread a sticky, if someone's willing to make and maintain a first post with general information and updates with a reaction from Sony PM me.

Cheers,

Tijmen
[Xperia Z General] Ukbondraider:
Do Sony now officially cover this under warranty. When I spoke to them 1 month ago they claimed it was not an issue they were aware of and therefore could not guarantee it would be covered until they had inspected the handset which would mean a charge if they deemed it not covered.

I still have my Z with this issue and did not want to send it in until there is a guarantee.

No wonder why Apple products are so popular. Sony needs to learn from Apple when it comes to customer service.

How they could be unaware of the issue despite all the media reports is a joke.
[Xperia Z General] the_mouse_bg:
The new xperia z1 seems to have an additional plastic element on the frame. Do you guys think it is supposed to keep the backplate from lifting?
[Xperia Z General] vibecatalin:
That is what I had in mind when I saw that frame :)
[Xperia Z General] caqo71:
Well, a sealed phone, needs some spot to drain the inside heat, where is that "spot"?. if there isn't a spot, then the phone release the heating from anywhere, like the back plate?.

Here in my country, the telco companyes didn't comercialized Xperia Z, so I don't know where to ask for repairs. :mad:
[Xperia Z General] philje123:
I am still without my phone.

I have now been without my phone since 07/08/2013!

I have emailed them several times and keep getting the same generic answers like:

"I can confirm that this has been chased"

"I can confirm that your phone is with a technician"

Not happy!
[Xperia Z General] vibecatalin:
Next week I have some free time and I intend to go with the phone to Sony Service and ask them what they are going to do about it. I don't think I will ever put my phone into water, even If they do something to repair the backplate problem.
[Xperia Z General] sebastianlow:
I just went to Sony a few days ago. First of all, my phone is an export set, no warranty whatsoever. I went there knowing that I must pay a sum to get my phone sealed again. It costs $160 to reseal my phone! -.- They gave some bull**** excuse saying that other parts will be affected by resealing but ive seen the teardown video and I don't see anything that can be affected just by replacing the seal thing. Should I just put my phone in a 3rd party repair shop?
[Xperia Z General] philje123:
So... My phone has been repaired.

It's on it's way back and they have told me they have changed the mainboard... for a scratch... weird.

Phil
[Xperia Z General] R!n:
I've been having this problem, too. This seems to be a problem with the Firmware though, because they work in Service Tests -> LED/Illumination.

However, I've been watching my back plate for weeks now, and even though the phone got ridiculously hot (with CPU temperatures up to 70°C and the spot over it barely touchable for more than a few seconds without burning your fingers) at some times my back plate shows no signs of lifting off, water resistance isn't affected either.
[Xperia Z General] drsoran2:
in what week was your phone made and did you have the latest 4.2.2. firmware from the beginning?
[Xperia Z General] R!n:
13W10, and yes, it did.
[Xperia Z General] drsoran2:
that may explain why you don't have the problem as the newest 4.2.2. firmware runs a lot cooler than the original 4.1.2 firmware with which the phone shipped and my XZ came with it too. I suspect, that during this time, the phone got so hot, that the back started to lift which may not have happened if there would have been 4.2.2. from the start.
[Xperia Z General] theprince1991:
Been there done that

I had this issue with my handset and sent it in for repair.

They sent it back literally with the same problem. On top of that I didn't have my phone for 2 weeks.

Great customer service Sony(!)
[Xperia Z General] Ukbondraider:
Actimsc natural

Did they attempt to fix?

Have you sent it back?

This is appalling from Sony. Wouldn't get it with Apple.
[Xperia Z General] ex19961996:
Hi guys

How i can re-seal back panel myself?(because i disassembled it) Or what i should do?