yashsingh1/xdaforums huggingface dataset:
[Xperia Z General] theprince1991:
They apparently fixed it and then sent it back to me but when I got it back it was exactly the same. I've been sending Sony emails letting them know the situation.

The first reply asked for further information. After that, they resent me the same email as when they were sending it back "Your device has been posted etc etc" (from when they "repaired" it the first time) I thought it was just an accident that they sent that email so I emailed them asking if there was any updates then they told me "According to their records the device had been sent back" It is as if they can't understand English. I emailed them again letting them know of the problem and they sent a reply basically asking me to confirm what I had just bloody written. Incredibly frustrating.

You got that right, when I bought my iPhone 4 my mate put it through the washing machine and Apple let me buy an iPhone 4 for about £100. You definitely would not get that with Sony.

Now I'm just waiting on a reply. There's always some issue with Sony products The XPERIA X1's main feature was the keyboard and that had a design problem (keys would repeat because the sensors underneath got dirty, happened with every X1) it also had cracking issues.

I had the XPERIA S also which had a shocking camera and the quicklaunch stopped working for the majority of the firmware versions. The back cover would easily slide off and now the issue with the XZ and the back cover lifting, completely compromising the water-proof (it say's WATER PROOF on the UK website) feature of the phone.

It's as if they purposely sabotage the most important features of their devices!

I don't know why I bother.
[Xperia Z General] ozzy lion:
You can buy a replacement rear panel which has fresh adhesive on it.

http://www.parts4repair.com/back-cover-for-sony-xperia-z-l36h-black/
[Xperia Z General] Ukbondraider:
Im debating whether to bother as it will be a pain to be without a phone for a few weeks. I was hoping Sony simply replaced the whole phone. In fact this is what I will be pursuing if they fail to fix it completely.

Makes me want to boycott their products listening to their customer service.
[Xperia Z General] nihalvm:
I had the same issue. Sent to Sony service center here in Melbourne, Australia. Its been 1.5 weeks now. Yet to receive the device back.

It was covered under warranty - if anyone was wondering.

Will post an update once i receive the device. Probably end of this week.
[Xperia Z General] douglam:
Sorry to disappoint you guys, but from the way things are going, I have a feeling that Sony is just going to let this issue go unresolved and focus on the new Z1. This design flaw is probably fixed in the Z1. :(
[Xperia Z General] ex19961996:
that's a good idea but you have to disassembly old back cover (nfc is attacked on the back cover) to install on new one...so if you can suggest a type of adhesive (i don't care about waterproofness) or if i can buy only the adhesive of the cover
[Xperia Z General] Xperia-Lover:
I have the same problem too!!:crying:
[Xperia Z General] theprince1991:
Update

They just sent me an email asking me to send the phone back AGAIN for repair. I'm moving to Bristol soon I might go to the Cabots Circus store and ask them about this but I have a feeling they'll put me through the website system.

I too am debating whether it's worth the hassle sending this unit in for repair I expect the exact same thing to happen again.

There was a US XDA member whom got the phone replaced. The quality of Sony customer service seems to depend on where you live.
[Xperia Z General] drsoran2:
I'm really interested if the Z1 has the same back plate lifting problem as the Z. Or some other defect which makes the waterproofing a joke?

Maybe the Z1 has an entirely different fault which nobody yet knows about and which will be a lot of "fun" to the future owners to deal with?
[Xperia Z General] theprince1991:
I definitely expect the Z1 to have some kind of flaw that compromises a feature they have advertised. It's just expected now. The mobile devices I never had any problems with are Sony Ericsson T300 and Sony Ericsson T610 (a brilliant phone in its time).
[Xperia Z General] drsoran2:
interestingly, I've also never had major problems with my SonyEricsson devices, except for my Xperia Arc which had a slight crack near the light sensor.

I just want my 500€ waterproof phone to be waterproof like it was advertised and what I bought it for, is that too much to ask from Sony? Probably I guess.

You know, it's kinda embarassing, I've put a small piece of transparent standard duct tape over the lifted corner to keep it down and stop me from checking that corner all the time. This way, I hope to keep the back in place and maybe even prevent water ingress if I expose the phone to water accidentially. Still, it looks silly and not great! I should not have to do this, especially on a rather new, expensive flagship device.
[Xperia Z General] theprince1991:
Exactly. These phones are NOT cheap. The one thing I love about Sony is their product design. That is the only reason I buy these phones. The waterproofing is a huge plus though but obviously one that we can't enjoy.

People are like "His phone is waterproof! You can dunk the phone in water and it'll work" I'm like haha yeah...

I've just left it as it is. But it really frustrates me to see that it's not sitting flush
[Xperia Z General] mgroover:
My phone is in for repairs right now. Waiting to send in the Mrs phone as well until we know the exact service time, she doesn't want to be without it for more than two weeks. My colleagues white phone seems to be lifting in the same spot as well. :/

Not good!
[Xperia Z General] theprince1991:
If you're from the UK it'll take about 2 weeks mate.
[Xperia Z General] habibmoosavi:
i had ARC S its lcd was unglued near cpu maby i play game and cpu getting hot ....
[Xperia Z General] drsoran2:
[MENTION=1403526]theprince1991[/MENTION] Yeah, I'm thinking the same. I'm shaking inside and fear if someboy might ask me to show if my phone is really waterproof. I'd love to do so, but I'm scared. When I then say: "Well, usually, but I guess not this one..." They'll laugh at me.

So are you staying away from water and rain with your phone as much as possible or do you just use it normally and if it breaks, it's broken and you hope that Sony fixes it under warranty?
[Xperia Z General] fernando823:
My phone was not working fine due to a possible water damage, so I sent it to the repair centre, in Paris. I got it yesterday repaired after waiting 3 weeks and guess what..the back panel is not glued properly so is not water resistant any-more!!! Not even them can glue it correctly.

Sony after-sales service sucks! and Xperia Z is not as water-resistant as we were told
[Xperia Z General] drsoran2:
I don't get what they did all the time if they didn't fix it? Did they have the phone just waiting there for three weeks?

Are you going to send it back?
[Xperia Z General] fernando823:
Yes, they fixed the initial issue that I think was due to a faulty flap and water damage. But when they closed it after the fix they didn't glued it well! It's very noticeable since if you make pressure you can feel some air coming from inside form the border. Specially if you make it slightly wet, you would see bubbles.

I will complain about the service and I am not sure about send it again soon, I cant afford 3 weeks without phone right now, they don't give a substitution phone. If Sony was Apple I would have been given a new phone the same day I went to the shop!
[Xperia Z General] Rekoil:
I had mine repaired twice, it's now coming loose again... I've had it. Gonna give the Xperia Z1 a chance, if it doesn't hold up I doubt I'll ever get a Sony again. Luckily according to EU law, after one faulty device and two crappy repairs/replacements, I can cancel the purchase for a full refund (I actually have the right to ask for interest on my money, but I'm not gonna be difficult :P).
[Xperia Z General] theprince1991:
There's a higher chance of me waking up in bed with 3 hot girls than Sony honouring their warranty. I'm not terrified... I would use the phone when it's raining because a little bit of rain shouldn't damage it but I'm not going to go in the pool with my phone anymore, or dunk it in a glass of water to showcase it's waterproof "capabilities". I'll update with what happens in my case.
[Xperia Z General] asadkhanduhh:
guys my phone is now functional again after the old rice trick. a little over 24 hrs in the rice, & the phone is fully functional except the phone is stuck in safe mode. any remedies?
[Xperia Z General] ozzy lion:
You can buy just the adhesive

http://www.ebay.com/sch/i.html?_trk...y+conver+adhesive+xperia+z&_sacat=0&_from=R40
[Xperia Z General] ex19961996:
I'll buy it and i let you know what will happen
[Xperia Z General] drsoran2:
I've just talked to amazon.de about the issue. While they agreed, that it is indeed a problem, they absolutely refused to send me a new device as an exchange, no matter what I told them!!

I even told them, that, according to EU law, I can choose between sending it in for a repair OR they sent me a new replacement unit. Of course I wanted the second option and it is my right to have it like I choose to. Still, they refused it.

Best of all: If I should decide to send it in, they would repair it in "our own repair center, this phone has to be repaired here, there is no other option!". But, their "own repair center" is the official and only Sony repair center in Germany!

So I could sent it in by Sony warranty, but I wanted it to do via amazon.

I'm so disappointed right now...I've been a loyal amazon customer for at least 13 years and this is how they treat their customers? They simply refuse what the law says...

I don't know what to do now.

Should I talk to amazon again? Maybe request to talk to this customer service guy's manager or supervisor?!

---

BIG Edit: I've filled out their customer support form and was obviously disappointed and selected that another employer should call me.

That guy called me and he suddendly offered to me, that he can refund to me the WHOLE PRICE I've paid back in April! I bought it for 518€ (including shipping) and I would get that money back. All I have to do is sent back my device to amazon and then they'll refund the money to my account!

Once I have my money back, or even before if I choose not to wait, I can then order a brand new XZ from amazon (or somewhere else if I like) and receive full 2 years of warranty again!

Best of all: I'll get 518€ back and a brand new XZ at amazon costs only 450€ right now -> new device, without this fault + 70€ extra cash!!!

Guys, what should I do now? Go this route and order a new XZ and hope that it'll be fine without the issue OR wait until the Xperia Z1 is available, which should be at the end of this month and is currently listed for 611€?!!!

Or God beware, order a Samsung S4 active/Galaxy S4?!

I guess, once it's released, the price will go down even further...but even as of now, it'll cost me a mere 93€ to upgrade to a new Z1 (611€-518€).

What would you do? Or is the answer obvious?

Btw, the amazon guy said, I don't have to send it back right now, I can wait 30 days...
[Xperia Z General] alexpraga:
I would for sure ask for the money and buy a new Z (or Z1)

Sent from my Xperia Z
[Xperia Z General] douglam:
How sure are you that the new z does not have the issue?

If I could get money back, I'd rather give the Z1 a shot.
[Xperia Z General] vibecatalin:
Go for the Z1, you lucky one you.... :))
[Xperia Z General] JohnnyCarrera:
did it get to hot?
[Xperia Z General] MasterfullDON:
This phones design is crap.

basically after prolonged use and short charges the battery expands, happened to 2 of my devices. Once the battery expands, it slowly opens up the xperia, this causes the back to come loose near the bottom.

Another cause is Alcohol spills on the phone (some silly people have dropped vodka or wine on it) .

Then if you leave your Xperia in direct sunlight in warmer countries, the heat will soften the adhesive and repeated exposure will wear the adhesive and it will come loose.

The adhesive is a poor quality Chinese made tape. If yours has come loose, DO NOT TRY TO RE-HEAT IT AND STICK IT. If you want to use the same gasket, carefully wipe (do not rub the adhesive, the glue will come right off) the adhesive with "cellulose thinner" let it dry (few seconds) and then stick it back on, otherwise best option is to replace it.

Ive had the battery issue with 2 devices so I had to replace the battery and rear adhesive. So I know the problems.

Hope this helps.
[Xperia Z General] The Third God:
And... Is it a serious problem?

I mean, what happens then? Will that cause any damage?
[Xperia Z General] MasterfullDON:
What is the serious problem?what will damage?
[Xperia Z General] gangster_112:
PLAY ON SONY Z1 REAL RACING 3

youtube.com/watch?v=JAhGWF0h4Ak
[Xperia Z General] OverTheEdge:
I'm trying to prevent this from happening to my more than a month old Xperia Z by not putting on a protective case so the heat won't be trapped hopefully to prolong battery and the device itself from heat degradation. I also don't put the phone in my pocket right after use as usually when I surf using mobile data, it tends to get warm especially the part where the CPU is.

It's good to find out that the design of the Xperia Z has this tendency. This discussion helped me a lot in taking care of my Xperia Z as I'm planning to use it for a long time.
[Xperia Z General] Hexs:
My xperia Z also suffered loose top left corner of back panel. It is not a very big deal but i'll fix it one day. Thanks for all solution from this topic.

By the way, I use C6603 in USA (bought from Singapore) . So i should buy the glue and fix it my self instead of send to Sony ?
[Xperia Z General] Ukbondraider:
You shouldn't have to fix this yourself nor be extra careful with the use of your phone. Thats what a warranty is for.

I would simply use the phone normally and get Sony to repair the issue if it arises within 1 year.

My Z has been posted today for a repair. I will not be accepting anything less than a proper fix or a replacement phone

.

Will see how it goes. If they mess this claim up Iwill be boycotting Sony products in the future.
[Xperia Z General] gadgetsnpepsi:
Just a quick question. Do you guys use a case?
[Xperia Z General] Ukbondraider:
I don't. I hate cases. If I buy a premium phone I want to feel the premium materials when I hold it.
[Xperia Z General] douglam:
Well, warranty is one thing, but whether Sony is actually doing something to fix the actual root cause is another thing. They can simply just replace with new but same parts. The phone would be ok for a while, then the problem will come back later (which some people have claimed that the problem returned)

Like I said before, I have a feeling that they are just going to let this issue slip by and focus on the new Z1 and hope people "forget" about the issue.

Be prepared to boycott.
[Xperia Z General] mgroover:
Sooo.. Got my phone back today, the swedish company TelecareService had performed service on the phone and had switched out the back plate.

Guess what?

It came back WORSE than when I left it, the glue wasn't even sticking. It now seems as if the place where I bought the phone has switched to another service supplier instead so giving it a last chance before switching it out all together.

Will post some pictures of their excellent "workmanship" tomorrow as I forgot the phone at work..

Thank god I still have my old Galaxy S functional running the 4.3 SlimBean :cool: When is someone making a phone like that but with more storage and more memory?
[Xperia Z General] gadgetsnpepsi:
Well, it might help. A tight-fitted case can keep the backplate from lifting. The glue can melt, but the glass won't lift, and when it cools down, it'll be in the same place like nothing happened.
[Xperia Z General] vibecatalin:
After some calls , monday I will go to Vodafone and sent the phone for repair (replacement I hope :) ). It took a while, but I've wanted to wait a little maybe they ( sony ) can find a solution for this.

The curios thing is that in the past month the lift hasn't got bigger. So my guess is that those nfc contacts or whatever are, they are pushing the back plate.
[Xperia Z General] mgroover:
Woohoo, great repair job huh? :)
[Xperia Z General] Ukbondraider:
Well mine is in repair. They confirmed they recieved it today. Will see how I get on. In the mean time I have bought a Z1. The phone is just too nice. Imo opinion so much better than the Z.

Will be selling my Z when it returns. Hopefully will get a new replacement unit. I will definitely not be acce pting sub par repairs and will be taking this all the way to the courts if that is what happens.

Sony need to learn from Apple when it comes to customer service.
[Xperia Z General] acee88:
It's sad the phone has a design flaw.

Has anyone experience the back plate coming off on it's own overtime with over usage??

Mine is starting to show the unglue-ness and left corner bumping out of it's original spot but I'm wondering if it will continue to bump out over time on it's own???

Thanks!
[Xperia Z General] Jbondop:
I replaced mine and removed the sponge behind the secondary mic been fine since got the waterproof seal of ebay £5.99
[Xperia Z General] alexpraga:
I have opened mine, reduced the pressure of the nfc springs and closed it again. It's much better now.

Just in case, I bought some adhesive tapes at eBay and one of these days I will finish the job by replacing the adhesive. I will try to report the maneuver and post it here.

Just a question: when replacing the adhesive, do you also use heat or just apply pressure?

Sent from my Xperia Z
[Xperia Z General] Jbondop:
Just peel off the old adhesive and place the new one on back plate and gently press it back on
[Xperia Z General] Jurpl:
I send in my phone for repair when it came back (after 5 weeks due to unavailable spare parts) the same problem occurred again in 3 days, 3 weeks later they gave me a brand new one.9so 2 months without the phone...)

After one day there's already a slight lift of the back panel (just above the button), what I also noticed is that the phone itself is not perfectly straight. When I put it on a glass plate (absolutely flat) you're able to wobble it (like a table on an unequal floor).

Can you guys do the flat surface test also?
[Xperia Z General] vibecatalin:
I've sent it mine today too. I hope it doesn't come back after 5 weeks :)) and not repaired.

About that test, that is the way I find out that my phone has this problem a few months ago :)

So let me get this straight. You have sent your phone 2 times in service? After that they gave you a brand new phone that has the problem?!?!

Poor service from Sony. Didn't expected that :)
[Xperia Z General] edmorize:
I have done mine too, but before you apply the adhesive tape on the back cover, please make sure you have clean all the dust on the back frame of the phone:good:
[Xperia Z General] Jurpl:
Yep, I got a brand new phone after the failed repair attempts, and this new phone is starting to have the same problem....
[Xperia Z General] vibecatalin:
So what you are going to do now? :)
[Xperia Z General] sandrin0:
I've sent mine last thursday. Would take 2 weeks they said, hope it comes back earlier with the problem actually fixed.
[Xperia Z General] vibecatalin:
I saw a lot of people sending their devices, maybe Sony will take some action about it!
[Xperia Z General] Jurpl:
In the Netherlands the biggest consumer organisation (consumentenbond) has taken action, now sony has contacted me by email and asked for my phone number. So for now I will wait until they contact me

I also noticed that the JDC panel I had before is much better than the sharp panel I have now...
[Xperia Z General] sandrin0:
Same for me, Jurpl. Really curious on what Sony is going to do!
[Xperia Z General] douglam:
Send you another brand new phone that has the same problem :confused:
[Xperia Z General] Ukbondraider:
Mine has come back repaired. Looks like it is definitely covered under the warranty.

Will see if it starts to peel again with use.
[Xperia Z General] acee88:
I think Sony forgot about the Xperia Z already since it's no longer their flagship device. The Z1 is the main focus now.

I just left mine as is.. if it does come unglued. It will be my reason to get a new phone! :)
[Xperia Z General] sandrin0:
Sony called me yesterday about the Z. After telling them I already sent the phone for repair, they said I should wait till it was repaired. IF I would get a bill for repairing, I had to call/email Sony and I could let them pay for me.

Seems like they definitely want to save theirselves (here in the Netherlands anyway)
[Xperia Z General] philje123:
I sent mine in for reapir.

Got the phone back quickly and all fixed expect they damaged my phone (very big scratch down the side).

Sent it back for them to fix the damage. Took over two weeks and then I started emailing asking where my phone was.

They suddenly then said the phone couldn't be repaired and they gave me a new one.

New one is fine in terms of the back glass but it now has a problem with a dark patch of distortion on the screen when pressure is applied.

Looks like I will be without my phone again!

Seriously tempted to sell this phone and get something else. I've had HTC phones for many many years previous to this and NEVER had any problems... this is my first Sony and at this rate will also be my last!

Phil
[Xperia Z General] vibecatalin:
So I've got a sms (from the service) that I should go tomorrow to pick up my phone from the service (I've sent it monday). I'm very curios of the result, sincerely I'm hoping for a new phone :) I'm thinking of sell it and buy an Z1, but it isn't out yet here and when it will come out it will be overpriced.

L.E. i went to the service and they gave me a new phone buld 13W13, I think mine was 13W10. Maybe Sony ``heard`` us somehow :)

L.E. 2 : This new phone has a little problem with the vibrator, after it finishes vibrating it makes a littlle sound :)
[Xperia Z General] tjackbjorn:
My Z became waterdamaged beacuse of this problem. I sent it to my service place and they replaced it, I got a brand new one :) Well it took 1 month to get it, but at least my warranty covered it :)

Skickat från min C6603 med Tapatalk 4
[Xperia Z General] sandrin0:
Getting mine back from repair tomorrow. Curious about what they did, I'll let you know!
[Xperia Z General] muslim187:
How much would it be cost to repair the display ?
[Xperia Z General] vibecatalin:
About 200 euros
[Xperia Z General] sandrin0:
Got it back this morning. New backplate, can't press it and it's good in place. Hope it stays there!
[Xperia Z General] vibecatalin:
Ok so, the NEW phone they gave me 13W13 also has this problem (in a very early stage), near the sim flap it's begging to lift , if I draw a straight line it's in the same position as the NFC so I'm guessing that is the main reason where the problem stars. The heat is only the ``help`` it needs to loose more. When it will be more visible I'll take it again to the service. Maybe replacing only the backplate and lowering those NFC strings ( or what the hell are) will solve the problem.
[Xperia Z General] FakeSmile:
I had the same problem and i sent my phone to service.It came 2 days ago brand new phone.
[Xperia Z General] cduesing:
chassis alignment

I have the same problem, the chassis itself does not appear to be straight, in my case I think this is what is causing the back glass on the corner to lift. I will probably get mine checked in the service center and ask then to replace the chassis itself if possible.