yashsingh1/xdaforums huggingface dataset:
[One (M7) General] fastlyfe941:
Caution!! SCPSC

I've seen this before SCPSC is common in high end android phones. Spontaneous Cell Phone Screen Combustion can happen to anyone! Obviously, it happened to this dude. But seriously, I have my HTC One and it is such a beastly device that it deserves a protective case, that being said I keep mine in a commuter case and I have dropped it on my patio which is paved brick and the phone itself has not spontaneously shattered or "combusted' yet. So, I would have to believe especially after seeing the pic that this phone got absolutely freaking rocked somehow to cause such pressure cracks throughout the whole screen. Sorry bout your luck bro, but I do not think that this is a case of the manufacturers fault.:confused:
[One (M7) General] c5satellite2:
The strength of the frame that the digitizer/lcd is attached to and the bond between them is critical. A manufacturing defect or improper assembly may have contributed to this issue. There are pressures applied to the phone when it's in your pocket and you are moving around. Yes the phone should be able to handle this normally, but flexing, twisting, bending or bowing the chassis if the digitizer/lcd wasn't properly bonded to the supporting structure(frame) it could break very easily. I'm just saying that the op might be stating the truth, but there was a preexisting condition that lead to an abnormal failure. I put my phones(desire hd, one x, one) in my pockets all the time. Front, back, loose, or fitting, and I have had no issues. Though I have broken a LCD that was not bonded to the frame properly by just pushing on the digitizer near an edge. I think you just might have gotten a faulty unit.
[One (M7) General] Tuborg68:
I think we can learn a little from our senior citizens here. An old man sitting down usually grabs his pants, lifts dem up a bit and than sits down (he usually also lets go of some kind of grunting noise). This method will release some tension from the pants and fabric while in the process of sitting down. This will probably minimize the risk of tight clothing putting tension on your phone. Note: the grunting noise is not necessary for this to work.
[One (M7) General] cody168:
http://m.bbc.co.uk/news/technology-22166606

Just sayin'
[One (M7) General] ECEXCURSION:
If it makes any difference yesterday I was a little tipsy and accidentally sat on my phone pretty hard (it was on my bed). Didn't crack! The aluminum casing did it's job. Yay!

Sent from my HTC One
[One (M7) General] Ecf17:
Recently dropped mine off of a ladder (dumb I know). I fell ya, and I think I'm going to get mine repaired later too. My crack isn't as severe though. Best of luck to you.
[One (M7) General] :
You guys are gonna piss him off. If you read his posts he did not sit down or bumped into anything nor anyone bumped him. He basically put it in his pocket and pulled it out to check for messages and it was cracked. I say it again.... he did not sit down or put any pressure on the phone itself it just cracked end of story.
[One (M7) General] speshow:
If everyone believed him, he wouldnt be having trouble replacing it.
[One (M7) General] DigitaL BlisS:
This same thing supposedly happened to my brother's One X. Said he went into the store and on his way out, he pulled it out of his pocket cracked. He does wear skinnies though. I too said he must have bumped into something but who knows.
[One (M7) General] godutch:
I dropped my One today from about 1m face down on a vinyl floor, although the phone was in a flip cover the flip cover was open, I almost had a heart attack but I picked my phone up and turned it over and lo and behold not a mark
[One (M7) General] Nippero:
If you REALLY want to come up with some REMOTELY possible theory...

I'd say that the screen cracked from excess pressure on the left and right sides. Those two edges of the glass seem to be protected by just a long piece of plastic with a round edge (go look for yourself, that round edge isnt part of the glass, theres a seam there).

Plastic bends, doesnt stay as rigid as the top and bottom aluminum pieces. Maybe you unluckily banged the edge of that phone into something or super-death-gripped it.

But hell, even in that situation... its still your fault. Bad design on HTC's part, maybe, but still your fault.
[One (M7) General] LiquidSolstice:
Accept some damn responsibility, don't try to use this as an opportunity to bash HTC.

It doesn't matter if you didn't see it happen, something you did caused it and you need to get over it. Of course they're not going to repair it for free.
[One (M7) General] :
I agree with you. But the OP reckons he absolutely did "nothing" to the phone. He swears that all he did was put in his pocket and no pressure whatsoever was on the phone. And BAM!!! when he pulled it out out his pocket the screen was cracked.

I am very sceptical about the whole story. In all my years of owning a phone I have never seen a screen spontaneously crack by itself.
[One (M7) General] nate340:
screen and camera cover

i just broke my HTC One's screen as well. I've worked selling cell phones and change phones often a few times a year. normally I'm a Sony Xperia person. within the 2 months I've had this phone the camera cover has cracked and now the corner of the LCD cracked. I have never cracked a screen in the past and while it is possible i did something to it it's unlikely and more likely that HTC for what ever reason failed to build a phone that is able to cope with what many consumers consider normal wear and tear. I'm still a fan of HTC and this is one of 2 phones I've ever owned that didn't require to be on max volume while in a call. hopefully they update the design and put an end to such issues.
[One (M7) General] ticklemepinks:
lies!!! all lies!!!
[One (M7) General] NAZUnlimited:
Temperature? Phone internal temperature was hot enough to create pressure from inside to outside and the digitizer cracked? Similar to a closed car windows under the effect of summer sun. A microscopic flaw in the glass given the wrong conditions can easily shatter the glass, no matter how strong the glass is.

On my experience, i had a problem regarding temp. The digitizer of one of previous phones, a gio, stopped responding after 5 minutes at 6° Celsius ambient temperature. The digitizer had to be replaced.

Sent from my HUAWEI Ascend P1
[One (M7) General] RADRaze2KX:
I want to know if the OP had anything else in his pocket and where he was when he noticed it. Someone I know with a nexus 4 cracked the backside of their phone and the resemblance to the OP's phone is uncanny. My friend put it backside down onto a hot granite counter top and *heard* it crack. He described it as a crackling noise, because it wasn't all at once - almost like static. If the OP cracked it at a club as a photographer, he probably wouldn't have heard it. Still, I live in AZ and the other day I was outside talking to my coworker for a short bit around lunch time, and I went inside and pulled my keys out of my pants pocket and they were hot as hell. Don't know what could cause a temperature shift so drastic in an indoor environment unless he was close to a professional lighting setup, which would be akin to a heatlamp.... But how many clubs do you see with professional photography lighting inside? Hmmm
[One (M7) General] rgs2:
Anyway, thanks for the heads-up. I don't wear tight jeans but I do keep the phone in my pocket from time to time. I'll be more careful of it and occasionally move it to my shirt pocket more often.
[One (M7) General] biffsmash:
Was the phone in your pocket when you fell down a flight of stairs? Lol.
[One (M7) General] atrako1973:
Op statement defies logic and science . DUDE YOUR SCREEN CRACKS WERE THE RESULT OF PRESSURE APLLIED TO THE PHONE SCREEN FROM THE OUTSIDE , HAD THE PRESSURE CAME FROM THE INSIDE YOUR SCREEN CRACKS WOULD HAVE LOOKED DIFFERENT, WHEN I

SAY PRESSURE I MEAN IMMENSE PRESSURE , HONESTLY I WENT TO VODA SHOP GRABBED THE HTC ONE ON DISPLAY ,PRESSED THE SCREEN AS HARD AS I COULD WITH BOTH HANDS (THUMPS) GUESS WHAT? NOTHING HAPPENED TO THE SCREEN.
[One (M7) General] mitchello:
I'm confused as to why a photographer has such a terrible photo in his OP?
[One (M7) General] jrooquach:
Oh my gawd the same exact thing happened to me! I am also a photographer and I NEVER sit down even when I'm driving or riding a bike. So I was getting my phone out and the screen started to MAGICALLY cracking! I thought I was in hogwash. Since this phone is new in gonna tell HTC that it is a defect.
[One (M7) General] tommyz2kool:
You did something to that phone because glass does not spontaneously crack under normal temperatures.
[One (M7) General] jrooquach:
Because it's a magical phone
[One (M7) General] graffixnyc:
If magic broke the screen can't magic fix it? :confused:
[One (M7) General] ECEXCURSION:
Magic fixed my phone after I sat on it.

Sent from my HTC One
[One (M7) General] Riyal:
Looks like a very2x similar issue to me :D

http://xdaforums.com/showthread.php?t=2287882
[One (M7) General] ArmedandDangerous:
Not even remotely similar, as the S4 damage in that thread seemed to be damaged from one side mostly, and the OP had the digitizer break and not the screen. Our OP here had his whole screen absolutely and truly shattered like it dropped face down at a 90 degrees angle.
[One (M7) General] compact_bijou:
The OP farted, the phone twisted and contorted itself in a failed attempt to escape the fumes.

Crack.

Case closed.
[One (M7) General] IINexusII:
you would see glass breaking on htc phones left and right if it was a design issue. in his case its either just unlucky or hes damaged it without knowing himself
[One (M7) General] nookcoloruser:
You have a history of doing this ???? Maybe HTC are right and YOU shouldn't put 'any' thing in your pockets ;)
[One (M7) General] tonnytech:
looks like the original damage was bang in middle of screen by the way the main cracks have appeared , from there the rest of the cracks are pressure also noticed lot of scuff marks running down the side of phone which makes me think its been scrapped across floor screen down at some point in its life, im more inclined to think you have caught it on something (you say it was in pocket) so probably table then when you have sat down pressure of phone in pocket has caused the rest of the cracks.
[One (M7) General] gemini002:
Can't believe this thread is still going it's obvious user damage he just did not notice when he did it ..The S4 the screen is not craking but amoled underneath stops working or has weird colors Samsung issue is manufactured problem your screen is smashed to smithereens
[One (M7) General] Riyal:
Not completely similar but somehow almost the same...

Jeans, Crack, Display :p Anyways this only happened on at least one user on our device while on the S4 thread it happened already on alot of owners so... +1 for HTC One
[One (M7) General] Shorex:
Hey There!

I also had the same thing happen to me... I have no idea how it cracked in my pocket... Its first smart phone I've owned to break in my pocket... regardless what the nay sayers say... I beleive there is a build issue with this phone... not to mention its almost impossible to fix the screen yourself without destroying the phone (unless someone can show a better way to take it apart unlike fixya). HTC Canada quoted me 175.00 to fix the screen which includes labour and eveything (except taxes).

On the plus side my warranty stays intact once they fix it.

Cheers
[One (M7) General] mitchello:
Sounds like a good deal to me
[One (M7) General] gemini002:
Cnet did a torture test and phone still turned on after being thrown out a moving rv twice dunked in juice and grilled no screen cracks ...so that phone busting in your pocket is b.s you would have had to smack it real hard ...btw I dropped my phone twice already and no damage gf dropped hers atleast 10 times already and no damage u Mr are full of it proof http://m.youtube.com/#/watch?v=zioNvhFpx8c&desktop_uri=/watch?v=zioNvhFpx8c
[One (M7) General] t3chn0s1s:
I bought my HTC One locally from an individual and dropped mine about 6 inches on to ceramic tile. What's bizarre is that the display didn't crack immediately from the impact. I picked it up right away and checked it for damage - it wasn't damaged so I laid it on a stone countertop. Then all of a sudden, I could hear the glass spiderweb right there in front of my eyes. It started cracking on its own - maybe from the cold of the countertop? As a result, I decided to go on YouTube to find any drop test videos I could. I found one of a drop test of an HTC One vs an iPhone 5. In the video the guy drops a naked One from his waist, shoulders and head. So, depending on his height, about 5 feet or so. And, not once, did the display crack or break. My One had an Incipio Feather case on it (which does nothing but protect against scratches).... I was just surprised that the One in the video was dropped from a much higher distance on to solid rock than mine was and sustained no display damage. Anyways, I called HTC for a repair estimate and they quoted me 'up to $180' without looking at it. I sent it in (to Texas) - they got it yesterday and now I'm waiting on a call with an official repair quote. I figure paying $180 is better than selling it damaged being that iFixit gave it a repair-ability rating of 1 out of 10. They said its damn near impossible to repair by a 3rd party. I have AT&T for service and they told me that my insurance I pay for won't cover it unless I bought it from them (I obviously canceled the insurance). Just my $0.02 for whatever its worth.

Sent from my LG-P870
[One (M7) General] Mrkrackie:
My HTC one has gotten both really cold and also really hot and not once has the cold or heat caused the screen to crack. And it has been to the extremes on both sides of the spectrum.
[One (M7) General] t3chn0s1s:
Yea I really didn't think it was from any temperature issue... I'm certain it was from the impact. I just thought it odd that it didn't happen UPON impact and rather after the fact. Oh well, ya live and learn.

Sent from my LG-P870
[One (M7) General] xile6:
Why so many finger prints.

And the screen didn't just explode so it must of been drop or went from cold hot way to fast.
[One (M7) General] BlueRain709:
With that much damage, If you did not sit on it, or Bump into anything. We might have a very big problem.

If a screen can shatter like that from just pocket pressure, we are doomed.

I think you need to make sure that this wasn't a human error, before you classify this as a phone issue.
[One (M7) General] maseo:
And that's why i wanted HTC to check this out.

And in fact i have an update for you guys:

27-May - Posted on Facebook

27-May - Message gets posted on Androidworld, have been called to hear out my story.

28-May - Contacted on Twitter by HTC because of previous posts and questions by 'Tweakers.net' editor regarding 'dont put it in your pocket' comment. Said they will do a 'second opinion' based on my story, photos and email-messages with included documents.

Goes quiet

11-June - Get contacted by HTC. Got a request from HTC Netherlands (HQ) to hear me out, look at sent messages and photos.

11-June - Again, contacted to verify some stuff. HQ has officially said they will do a Second Opinion in this case, based on evidence sent and personal experience with screen-breaking-patterns from phones that HAVE really been dropped and bumped.

13-June - Phone has been picked up and has been sent to HTC logistics to be investigated.

And now we wait.:)
[One (M7) General] maseo:
You don't touch your phone? Mine always gets prints over the day. Especially if you work with oily liquids throughout the day.. :)
[One (M7) General] maseo:
Yes. I'm a douchebag and my attitude sucks.

I'd like to see it when YOU have something like this, either being a phone or whatever situation, where YOU know facts happened the way they did and others accuse you that things MUST have gone otherwise because THEY think that happened.

So if you think i'm a douchebag, so be it, but im not gonna say 'it's my fault' just because everybody else THINKS it's my fault.

Im sharing you my story, up to you if you believe it, but i'm also going to defend it until proven otherwise.

I agree with you. Glass does not break randomly. Especially not in your pocket. Something has happened but i can assure you that that wasn't me.

If i brake something, i'm going to pay for it. If i get a ticket for something i did, i'm going to pay for it. I'm not trying to pull someone's leg here, for christ sake.

And i quote the guy i had on the phone who said: "The braking pattern is farely unusual. It's not something we get everyday by customers who claim they did not drop it, but they actually have, which was indicated and visible due to the way the glass shattered. It tends to spread out, not like the images you sent us. But, i'm not a technician and they will have to take a look. But seeing this, i have a positive feeling that all will be well'.
[One (M7) General] compact_bijou:
Got to admire your tenacity. Beste van geluk ;)
[One (M7) General] cjm1979:
Maybe he has piles and cant sit down because of the pain
[One (M7) General] xile6:
I touch it but I guess I always wipe it. Idk I just know mines never look like that. But also got a screen protector on it.
[One (M7) General] revthanki:
It 's funny but glass can occasionally (very rarely) shatter almost spontaneously. I saw a good friend of mine once reach over to pick up his glass (chalice) of Stella Artois beer. When his hand was about 5-6 centimetres away the glass smashed into hunderds of little pieces in a foamy pile of beer. Amazingly the glass rim at the top was intact (think a thin hula hoop of glass) and fell over the intact glass stem at the base, Everything else was in pieces.

Interestingly, in that case too the pieces of glass were almost all evenly sized, no hint of an impact....

Good luck mate!
[One (M7) General] maseo:
Thank you.

I'm looking out to what the tech's are willing to say about the damage.

Update:

REQUEST INITIATED

Service Type:Repair

Requested: 06/12/2013

Status:Awaiting Device

DEVICE SENT

Sent: N/A

Tracking #:xxxxxxxxxxxxxxx

IN REPAIR

Received 06/17/2013

Status:In Repair
[One (M7) General] stevedebi:
Well, Stella Artois is off my drink list!
[One (M7) General] blackroseMD1:
One more reason not to wear skinny jeans.

Freaking hipsters. :p
[One (M7) General] godutch:
I have had glasses do this, always safety glass, with sudden big changes in temperature but I wouldn't call that spontaneously
[One (M7) General] TarekElsakka:
Sweatpants or regular fit all the way, my friend. I am all about comfort.
[One (M7) General] JaeKay:
Maybe you saw a hot girl at the club? ;)
[One (M7) General] maseo:
Im with you my friend! Horrible skinny jeans...
[One (M7) General] maseo:
Would still indicate a pressure point, if not a tiny one..
[One (M7) General] faizal ali:
Today is bad luck for me.got some crack at home button.i dont know what caused of it.this afternoon i will go to htc show them.i dont know from where that crack came from
[One (M7) General] TarekElsakka:
This thread keeps getting weirder each day.
[One (M7) General] SlimJ87D:
I bet $5 most of you are "mysteriously" cracking your screens when you guys are taking a crap and dropping your pants down and letting the device hit the floor.

I don't believe the screen just randomly shattered.
[One (M7) General] faizal ali:
I already show htc about my problem.htc said i must pay for the defect,cause it already pas 14days.MYR500++(USD i think about 100++)
[One (M7) General] TarekElsakka:
Just have them fix it. Taking it apart and doing it yourself is much more difficult than you'd expect.
[One (M7) General] faizal ali:
Hahaha...im a fan from htc.my first from htc is htc daimond after that desire hd that is my first android phone.after that htc incredible s,htc one x and this time htc one.my older phone doesnt have problem like this.scratch is normal.crack,is not normal.
[One (M7) General] bonesy:
I would say user error (sorry buddy) they are not indestructible but are pretty solid. I have noticed android screens (especially HTC) ones shatter a lot more then they crack. I have only ever cracked my screen never shattered it! That looks like the phone has been under stress then gone bang
[One (M7) General] maseo:
Update.

For everybody who said, it's user error, it's your fault, it HAS to be you; i've got news for you.

This morning the mailman came with a package, for me, which i did not expect to receive yet..

Lo and behold:

So, evidently, HTC decided that they didn't even repair the old one, but they sent me a brand new one, and traded it.

I've had numerous calls from some guy at HTC regarding my repairstatus to see if i've heard anything yet, which i hadn't, to receive this package in the afternoon.

So concluding:

- Not my fault

- HTC repaired/traded it

- Costs? € 0,-

HTC, way to go! :)
[One (M7) General] NAZUnlimited:
Congratz. It's true that thoses screens are hard to break but like i said before some faulty screens could pass the quality tests and break under some specific situations without any action been made by the user. I had a situation before with the network circuit (i can't remember the name but it's the one who makes possible the calls), it stopped working 20 minutes after i left the store. In 20minutes of activity it fried. I never had bought a phone that lasted that little. But it must passed the quality tests because it was at a store to be sold and yet it was a faulty device.
[One (M7) General] davidwnbrgr:
Bummer...

I read this thread a few months ago and probably laughed along with the rest. I mean, how does something like that happen?

Seems like I spoke too soon :confused: :

Like the OP, I hadn't subjected the device to any out of the ordinary stressors that day. In fact it wasn't even in my pocket- I had it on a table and as I gripped it while picking it up I heard a pop and saw it shatter right in front of me. As you can hopefully see from picture, there is no point of impact on the screen. I called up HTC and got the same answer as most on this thread (not that I was expecting anything else) so I'll probably end up sending it in this week. I did, however, contact Corning about this issue with their glass. They got back to me a few days later and told me that although they don't have a repair facility, they do sometimes take some devices for further testing and may reimburse you for up to the phones worth (you won't get your device back...). I figure I'd rather take my chances with HTC repair unless the full value of my phone is guaranteed though.

Link for the Corning® Gorilla® Glass Study Program is here if anyone is interested.
[One (M7) General] B BOY DRAW2:
Wow...this thread is crazy!

Congrats to OP getting a replacement!

Unless you totally sit on it...or drop it...how does this happen I wonder...?

...Maybe like "ice and hot water on a windscreen" = "cold aluminium & glass reacting with a hot hand"?

So bizarre if this is a common issue that arises.
[One (M7) General] kosique:
Does anyone know what it would cost to get the glass replaced by HTC? Not that I would have to. Just curious....
[One (M7) General] IINexusII:
£180
[One (M7) General] iapplephob:
htc one cracked screen

ok at first I thought this was bull but me and 5 friends bought this same phone and 2 of them had this exact problem so yea guy it really wasn't your fault I don't care what those other people have to say.:D
[One (M7) General] ElBeaner:
$180 us here. Just had to have the wifes phone fixed after she dropped it and cracked the screen
[One (M7) General] monkboy24:
I never keep my phone in my pockets anyways :o
[One (M7) General] SlimJ87D:
I wasn't kidding when I said this earlier. When you guys go poop, you guys are probably letting your pants fall down your waist and the phone is smacking the ground without you notice.

Mystery solved.
[One (M7) General] Quis89:
You're saying this damage happened in your pocket unprovoked?
[One (M7) General] Rex2369:
This case is over as the OP got his phone replaced. So no matter what we think, HTC replaced his handset.