[One (M7) General] maseo:
Have you guys ever actually read the response HTC sent back to me?

"The screen of this handset is indeed strong but we advise customers not to keep the unit in your trouser pocket"

Where do they want me to keep it then, if that's not an option? So they make a new phone and say: Don't keep it in your pocket.

Something that's been done for the past decade without any issue. I call that a flaw by design, not a production flaw. The new "name product", it's great! Just don't put it in your pocket.."

Sure. We'll see about that. As i said, i'll won't let this rest.

I've had my many of shares of HTC's; Two One's, Two One X's, Two HD2's, A Desire HD, and a couple more down the road.

They've all had their fair share of adventures. Some of these actually did drop, but luckily survived, some didn't.

This one dropped face down, and look and behold the cracked screen pattern.

I did not go and complain to HTC. I did not go scam an insurance to get it fixed.

It was my fault, i payed for it. Done.

I'm just saying that this just doesn't feel right for me. I'm not a simple stupid consumer. I take care about my gadgets and if it's my fault i would open heartedly admit it and not complain about it in a matter like this.

The thing that suprised me the most is the response "We advise customers not to keep their phone in their pocket". That just goes into the same category response what Steve Jobs said after the Antennagate issues:

"In an astonishingly blunt response, Mr Jobs replied: 'Just avoid holding it in that way. All phones have sensitive areas'."

Find it hard to believe, that's your freedom to do so.

A tiny crack i could have lived with as it would not have interfered with the whole visibillity. ;)

Epic troll. Right. :rolleyes:

I take pictures, you know, with a camera? So i'll have to keep my phone somewhere.

And yes, my black One X survived the same endeavour for 7 months before i switched it for a HTC One, which breaks just after two weeks? I mean, c'mon. Really?

Yes of course i do sit down, but i can't do it there.

Yes of course i drive, but i drive a motorcycle. I'll put my phone in my inside jacket pocket when i drive.

I'm not fooling anybody here. I'm not trying to troll anybody here. I might be an exception to the rule, that could be so.

And when do this kind of things become apparent? Not the first day. Not the first week, but in the first 1-3 months of usage.

You can't test the effects of real-life usage in a lab. Maybe it could be(come) an epidemic, maybe it won't.

I'm just defending my point that "i did not bump nor sit on it, there was no physical interaction except for being in my front-pocket"

Let me ask all of you: If this would happen to you, with any phone, whilst it's still in your pocket and nothing of the obvious happened like pressure, force-impact or any of that kind, what would you do? :confused:

Act like a damn sheep and follow the herd and go "oh yeah, that must be my fault just because they say so". That's like saying in court "Yeah i must be guilty because they think i am"

Or do you stick to your own opinion, know what perfectly happened, until you get a viable response and/or explanation?