[Sony Xperia S, Acro S, Ion] major9686:
I'm sending another mail to Sony and I'll be waiting for its reply.

The context was this:

"Hello,

I've got a Sony Ericsson Xperia Acro HD SO-03D from Docomo.

I wondered when this device will get a Jelly-Bean 4.1 and above update.

The rest of the world, and the other-than-japan Acro S version, already gotten an official JB update several months ago.

Why is it that a Japanese based company doesn't release updates for the japanese costumers?

Please get back to me.

Respectfully,

XYZ"

EDIT: Sent the same Email to Docomo as well.

I will post the reply as soon as I get one ...

The reply from DOCOMO:

Dear Customer,

Thank you for your inquiry.

This is M. Saito from the docomo Mail Center.

We are very sorry for the trouble, but regarding the Xperia acro HD SO-03D provided by DOCOMO, we have no plans to release an OS version update to Android 4.1.

Regarding the above model, it is not possible to implement an update due to hardware restrictions, etc. We would greatly appreciate your kind understanding.

I am sorry that we were not able to meet your request.

We sincerely look forward to your continued patronage towards DOCOMO.

Sincerely,

M. Saito

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M. Saito

docomo Mail Center

NTT DOCOMO

Another reply from DOCOMO:

Dear Customer,

Thank you for contacting us again.

This is S. Igarashi from the docomo Mail Center.

As we mentioned in our earlier reply, we do not have any plans to provide an OS version update to Android 4.1 for the Xperia acro HD SO-03D due to hardware restrictions etc. We would appreciate your understanding regarding this.

Furthermore, performing a procedure to “root” the Android OS is not something that is recognized or accepted by DOCOMO.

*”Rooting” a phone refers to the performing of operations that allow unauthorized changes to be made to the phone’s settings by enabling the user to gain administrative rights to which they would not ordinarily have access.

Please understand that DOCOMO does not provide support for “rooting” operations, and if you root the phone under your own responsibility and discretion, DOCOMO’s warranty will be invalid even if the phone malfunctions or is damaged, etc.

We are sorry for not being able to provide you with the answer you were hoping for.

DOCOMO listens to each and every opinion from our customers and will continue to strive to provide better products and services to satisfy our customers’ needs.

We look forward to your continued patronage.

Sincerely,

S. Igarashi

REPLY FROM SONY:

My name is Saitou from the customer support department at Sony

Mobile Communication Japan, Inc.

We appreciate your inquiry and heartfelt favor of the Sony Smartphone.

Let us explain the answer for your inquiry.

[No update information about Jelly Bean(Android OS 4.1) for Xperia Acro HD]

Your kind understanding would be appreciated however SMCJ cannot

provide you with the any update information about Jelly Bean (Android

OS 4.1) for this model (Xperia Acro HD) because of no plan to update currently.

For your reference, the specification of Xperia Acro HD, (the model for

Japan market), is differ from Xperia Acro S, (the model for overseas market).

If we will confirm the newly updated information about Jelly Bean

(Android OS 4.1)　for this model, we would like to update its details

on the websites of each telecommunications carrier, such as NTT docomo and

KDDI.

Please continue your support of Sony products in the future.

Sincerely,

Saitou (Ms.)

Customer support department

Sony Mobile Communication Japan, Inc.