yashsingh1/xdaforums huggingface dataset:
[MDA II, XDA II, 2060 General] bydandie:
After talking for the whole day on this with O2, I've found out the following:

"You can't have a BB connection on the XDAII without a Blackberry account" (Data support)

"The Blackberry account is not available on the XDAII until Jan 05" (Cust services)

"You only need the blackberry APN to access the BB service on the XDAII, as long as you have a GPRS data bundle no further cost is required except for the cost of the data." (Cust services/Data support)

Yes all the above contradict each other!!!!!!!! :?

O2 DON'T KNOW WHAT'S GOING ON WITH THIS (See the post on tekguru about this)

The issue with the username/password is due to the PIN/IMEI not being registered with RIM's provisioning system (I spoke to them today). I have also asked for the Blackberry APN to be added onto my SIM.

Not sure if this provisioning is done by the addition of the APN (Hope it is) or the transfer to the Blackberry account.

(PS Was also told that the normal GPRS tariffs won't work 'cos their GPRS access and not always on GPRS)

I am really confused and would appreciate if you confirm how you get on with this.
[MDA II, XDA II, 2060 General] Qbert:
Yes But

It would appear that O2 UK Dosen't Work. ( To be expected really.)

Visited O2 Germany they offer more xda service to users then here in the UK.

:(
[MDA II, XDA II, 2060 General] Qbert:
Seem's like the left hand dosen't know what the right hands doing.

It's total pants of o2. Providing NEW software for a service that thay don't currently support. Hell if thay can getaway eith this then they'll soon be selling 4G phone before that have the network for it.

Wake up o2. You've taken the money know give us the service we've paid for.
[MDA II, XDA II, 2060 General] bydandie:
Re: Yes But

It's not that it doesn't or can't work, rather that there is no firm answer as to what is and isn't supported.

What I was told from Data support about needing the blackberry tariff made sense, but I feel that £15 for a 5Mb bundle is excessive when I already pay £17.04 for a 36Mb bundle.

Speaking to RIM today, there's no technical reason why a blackberry SIM won't work in the XDAII with the .181 ROM. This also appears to be confirmed by O2 Data support. The only thing that's not confirmed is what options (If any) do we have with this combo and can we just get the blackberry connection on our devices. I'd assume that you can just ask to be put to a blackberry tariff (Adds £15 to your tariff with the 5Mb GPRS bundle) but I feel that is expensive for what it is.

I have no probs if they are going to charge £5 extra to connect to blackberry per month on top of everything else.
[MDA II, XDA II, 2060 General] mark.peters:
Well I spoke to O2 today, and after having the usual run-around, spoke to Customer Services again (after speaking to them previously, who decided to transfer me to Data Support), they advised I could have Blackberry Access, using APN57 as previously mentioned.

There is a cost, and the minimum is £15 per month (includes 5mb of data). The nice lady called 'Dot' advised it normally takes effect from my billing date, but she would try & do it within the next 24 hours :-)

I did ask if I need to register on the O2Email site (well we all know that you do), and was told No, she will set everything up from her end !! Yeah right ...

Having had previous experience of Blackberry on TMobile, I know different. Still, I guess it means I'm gonna have to call them again tomorrow :-(

Mark
[MDA II, XDA II, 2060 General] Qbert:
Re: Yes But

Yep it don't work. Well not until someone at o2 knows what he/she is doing.. That could take some time going by post left here. Comunication between departments is bad but one has to question them when differant answers are given from the same department (data support). What can ou say?

And as for £15 they had better be joking.Total rip off

Fortunatly my contract is about to end, and from that date so will my bussines with o2 if they don't get there act together.
[MDA II, XDA II, 2060 General] pen6uin:
i have to say there has been no mention of diffrent tarrifs or cost incured for using blackberry in any of the conversations i have had with o2 the last 2 days, and its still not been activated will make a call 2mora,after that i think its ask to speak to a supervisor time go to the top for some answers like you say why release something that doesnt work.

will keep posting my findings and update 2mora......
[MDA II, XDA II, 2060 General] bydandie:
Here's a thing. Check the official O2 UK site www.my-xda.com and see that for the "See what it can do" section for the XDAII it states:

"The Xda II now supports BlackBerry® connectivity so your email messages can be automatically pushed to your Xda II -there is no dial-up and no waiting."

And from the www.my-blackberryfromo2.com site:

"With BlackBerry from O2 you now have a choice of other devices on which to benefit from BlackBerry connectivity.

This means you can now have the benefits of BlackBerry connectivity on your XdaII"

I'm taking this up with O2 customer service tomorrow, anyone care to join me in this quest?
[MDA II, XDA II, 2060 General] :
Depending on what type of Blackberry connect you are using (WEB or Blackberry Server) the new client does work well.

The problems you are all experiencing is that for BB to work you need an additional APN (Access Point n???) adding to your SIM. You have an APN for GPRS access but the Blackberry uses a different APN.

The problem that o2 have in the UK is that they have not worked out how they are going to bill customers. Currently business customers are charged £30 ish for unlimted Blackberry usage but they know this will be only 3-4 Mb per month. If they include BB access in the unlimted GPRS bundles it will destroy their BB Business because business customers will switch to the unlimted bundles.

I've been involved in Blackberry for 2+ years and most of the problems are not technical but down to the providers no being able to offer a single tariff for BB & GPRS access, its only recently that there have been devices that require both. Vodafone have similar problems but are better, and I have had it confirmed the release date slipped from 1Nov to 1Dec becuase of the billing issues.
[MDA II, XDA II, 2060 General] k_kirk:
Heh heh. Apparently the answer to this question was YES D'OH!!! I got a big fat hard reset shortly after posting the note above. All users of old releases, beware!
[MDA II, XDA II, 2060 General] paulmc:
has anyone tried this with TMO US? I'm on the phone with them now.

Has anyone loaded this on there MDAIII????

I need to use the Server mode, anyone know what you have to setup to do this?

My corp IT will not allow me to connect to the Exchange server via the VPN but they have BlackBerry devices connected in.

Thanks,
[MDA II, XDA II, 2060 General] paulmc:
Talked to TMO US. APN is Access Point Name: for GPRS it is internet2.voicestream.com or wap.voicestream.com

the APN for the blackberry in blackberry.net (USA TMo).

They tried to add this to my settings a connect to the internet, it didn't work. In the USA the blackberry service has unlimited MB of data.

They tried to add it to my account but since I had GPRS data it would not allow Blackberry to be added to my account.

Blackberrys come will a unique pin for each device and then an IMEI number. These two numbers are what you need to send to the corp IT department to set up the BlackBerry service.

TMo is saying that you can have GPRS and Blackberry on the same account so I'm not sure what to do from here. BlackBerry does connect over GPRS so in theory you should be able to surf via the blackberry.net connection but I can't get the service added to my account.

To test the blackberry client I could grab someone else SIM from a blackberry but the IT department wouldn't have the correct IMEI # and Pin listed for my phone.

Not sure what to do next.

Any thoughts?
[MDA II, XDA II, 2060 General] chosl:
PaulMC:

Yes Ive tried it on a Qtek 9090 (MDAIII) but it doesnt work, it becomes very sluggish and doesnt even try to connect. Since it works on a qtek 2020 (MDAII) I assume that the bb client is very tighly connected with the radio stack, ie it communicates directly instead of going through the normal gprs settings.

No new gprs connections needs to be setup.

You need a sim card that has the bb service on it.

Your user account/mailbox must be added to the Blackberry Enterprise Server (or BWC if you have that)

Desktop manager+Active Sync and bbconfig_v1_2_xda_ii_exchg_eng.exe must be installed.

When the bbconfig is run and connected to the device, the device is linked with your user account with a new pin (my qtek pin started with a 6, normal 7230 device usally starts with 2) and the encryption key is generated.

Hopefully the bb client will be released to the MDAIII soon :cry:

/Regards
[MDA II, XDA II, 2060 General] paulmc:
Chosl,

I found that the slugishness is from it trying to connect. If you hit "???" your device will be back to full speed.

On my device it added a 'system' account to the device with its own inbox, outbox, etc. When I look at the pin on my device it shows '0' and nothing else. Who assigns the pin to this 'soft device'? Is it the cell provider, calculated off the IMEI#, or assigned by BlackBerry (RIM)? How long is the pin suppose to be, x digits?

When you buy a BlackBerry device is the pin already in it or is assigned the sameway that these 'soft blackberry' pins are assigned?

From what I can tell the APN is just a network name that tells the system where to connect your device. This is the same as wap.xxx.com for MMS services and internet2.xxx.com for simple GPRS data and SMS. So I don't think that the service provider needs to 'ADD' it to your SIM, correct me if I'm wrong.

On my device under options I see APN as blackberry.net which is what the TMo US guys told me and I all see an IP address of 206.51.26.189 with ports 19781 and 19780, are these settings for O2 or for RIM?

Are these the settings that you have on Vodafone?

Thanks,
[MDA II, XDA II, 2060 General] paulmc:
I read back through this post and saw that some stated that their pin started with 6. So I loaded BB on an XDAI and I now have a PIN 6xxxxxxx for 8 digits total. I also notice something strange in that I do not have the fifth tab at the bottom for permanent save. I assume this is because on the xdaI you could not write to the ROM and on the XDAII (and therefore the MDAIII) they added the ability write to the ROM for a permanent save.

The good news I get from this is that the software was automatically looking for the XDAI or XDAII which gives me hope of the mode for the MDAIII.

At this point I still do not have the XDA working with it but IT still needs to set up my BB account on the server. Hopefully the rest just works.

So if anyone knows where the pin comes from it would be great.
[MDA II, XDA II, 2060 General] chosl:
Cool, I will try to get a hold on a XDAI (Qtek 1010). I actually tried it on one, but it had PocketPC 2002 and it didnt work. The installation claims that it might not work on the version of the OS. I have a XDAI with Windows Mobile 2003 at the office, I will give it a shot on monday.

On my Qtek9090 (MDAIII) it claims it have PIN 0 but shows the IMEI code, but on the Qtek2020 it shows up directly.

My guess is that since the bb client software can't communicate with the radio stack in the same manner as on a Qtek2020 it simply wont get to the point where the bb client generates the 'soft pin'. I think the main reason for a PIN instead of IMEI as an identifier is that is smaller, optimization seems to be a big deal for RIM?

The APN(Access point name) is a way for the carrier to channel gprs data. The carrier must have support for the blackberry.net , which I guess cost in royalty fees to RIM. And yes, the carrier will add the allowed apns on the subscription depending on what services you subribes on.

I will check the IP, but I think its somewhat dynamic. 206.51.26.189 resolves as c206-189.blackberry.net, and when you "Register" you could get another IP. When you push "Register" is almost like a login to the RIM relay, the same way the the Blackberry Server does (it connects to srp.blackberry.net in US)

My BBConfig XDAII on my pc wont let me "Connect" if the bbclient hasn't initialized correctly (It says something that the services are not setup correctly), so when your mailbox is Blackberry enabled you should have no trouble get it up and running.

I will keep trying with my Qtek9090, but I fear that it requires another bb client or a radio stack upgrade.

/regards
[MDA II, XDA II, 2060 General] :
I'm seeing this same type of behavior on the PDA2k, a PIN number of 0 showing. Having worked with Blackberry devices and BES for awhile now, we're out of luck without the PIN number. It appears that the installation is mostly complete on the PDA2k as the service does run and I see a "System" folder in Pocket Outlook that was created after Blackberry was installed. The Blackberry settings app does run very sluggishly however. Does O2 have any XDAIII devices being launched soon, that may be our best hope?
[MDA II, XDA II, 2060 General] davekung:
I have Corp BB. After FLash my XDA II with O2 1.72.181 and install the BB XDAII Configurator on my own laptop, I connect the laptop to corporate exchange server. Then I run BB XDA II configurator with my XDA II connected ( w/ BB SIM Inserted).

It failed the first time. I ran it again and it asked me if I want to sync with a new PIN and I clicked yes. I sent a few test msg and all of them worked. However, Whenever I try to check my yahoo inox, BB connection got disconnected. You need to restart BB connect aferwards.

I also use BB for web client. It gives you the option to send service book and change PIN amd IMEI. I input IMEI wrong once and it did not accept my PIN. So it looks like PIN is keyed off IMEI. Once the PIN and IMEI are accepted. A new service books is sent to you XDA II and you will have web client, blackberry(for corp), system, activesync plus all your other inboxes (like yahoo, hotmail etc).

I think the key is to make sure that you have access to the exchange server on the machine you installed the BB XDA II configurator.

Good luck,

David
[MDA II, XDA II, 2060 General] paulmc:
I had exchange access as I let it sync before I installed, but still no PIN.
[MDA II, XDA II, 2060 General] paulmc:
Lets all call RIM with the request for it directly on the MDAIII on Monday. We will all have to pay a fee for the service so they'll be making money by offering us a solution. We may also get on in the near future with the XDAIIs or IIi.
[MDA II, XDA II, 2060 General] pen6uin:
02 are taking the piss. ok after last weeks calls i was told it would be activated (apn57) in 24 hrs (Yeah Right) 4 days later still nothing all the while i have still not been told that i have to pay anything as mentioned in previouse posts,data support say thay carnt do anything till the apn57 is added and thats a customer service function, so speaking to a gimp on customer services who hasnt a clue what im talking about and says i will pass it on to someone with authority that must be the chief Gimp then yeah !!!!!!!.

well while in the process off writing this data support have just called me back first off i realy thought he was having a laff when he starts going on about the icon at the top of the screen and have i seen it there but then after some mild conversation regarding the incompitence of the cs department at 02 he called them and spoke to a manger and they are going to try and add it and he is going to keep intouch think hes got the bit between his teeth lol watch this space ...
[MDA II, XDA II, 2060 General] Qbert:
Pen6uin. One has to admire your commitment to this.

It is plain to see that O2 UK are a complete shambbles, and not just with the blackberry service. Over the last 11 months that i have been "welded" to there contract I have have had to contact CS. It is quite plan that CS have a complete lack of product training/service training. This is really unexceptable .

With regards to Blackberry. Why the hell that haven't posted some information as to the problem/fix on there main website or better still on my-xda.com is beyond belief.

I can't help but feel were dealing with a company the couldn't find it's way to it's own back door!

I hope you have success with the apn and will be keeping my eye out for your results.

Qbert
[MDA II, XDA II, 2060 General] pen6uin:
Well ive just come off the phone with data support and the future is not so bright,granted he did call me back twice in the same day im impressed but the answer is a a big fat NO according to the information he now has the blackberry apn57 is not available on 02 online as sort of mentioned in previouse posts,but i wasnt going to give up that easy must be down to the billing issues.

o well i tried just wait and see o and write a snotty email to 02 cs about how much it cost me to find out somet they could of told me in 10 seconds a week ago lol.
[MDA II, XDA II, 2060 General] gvijaypurkar:
Davekung

From your post I gather you got your BB service working on your XDAII only after using the BB SIM. Does it still work with your normal SIM or is that asking too much?

My corporate BB does not have phone enabled :( and putting it in the XDA means I have a more usable BB but lack of a phone...

What I was hoping was to get the BB service of my corporate SIM and get that on my O2 XDAII Sim.
[MDA II, XDA II, 2060 General] bydandie:
Alright, I have taken up the good fight :)

ON Friday I spoke to data support and their head XDA expert phoned the CS dept to tell them that BB is available for the XDAII. CS do not have the ability to change the tariff to a BB one (Yes you do have to pay £15), but Customer Retentions Team have one person who is a BB specialist who can change your data tariff to a BB one.

In short, you have to pay but it is available. It's a bit unebelieveable that different departments can't talk to each other.

I should to be able to confirm everything works tomorrow 'cos I've had no mobile web GPRS since last Tues (Don't even get me started on that one!!!).

A few observations from this experience:

Don't take what the folk on CS say, always escalate to a manager if you don't believe them. I always got an intelligent answer, or them to find out that way.

O2's CS call centre staff are mainly rude, unhelpful and uncaring (I was cut off twice).

Data support know what they're talking about.

O2 don't communicate to/train their staff prior to rolling out what is a coup. No other network provides BB on PPC yet.

If in doubt, complain and escalate!!!! :)
[MDA II, XDA II, 2060 General] bydandie:
Hehe,

It works like a dream!!
[MDA II, XDA II, 2060 General] pen6uin:
ok just a few questions bydandie :

are you on an 02 online tariff?

what your saying is if i pay an extra 15 quid a month i can have bb added extra is that right or do i have to change my whole tarif to a data tariff ?
[MDA II, XDA II, 2060 General] bydandie:
Offline mate. Data tariff has to be changed to BB at £15 with 5Mb inclusive,.
[MDA II, XDA II, 2060 General] Qbert:
Looking a little further into this i,ve come across this from http://www.my-blackberryfromo2.com/pricing.asp?page=mail. Second paragraph points to the ability to have blackberry service added to your calling plan at a additional cost.

Seems like o2 cs/data support are not aware of what is on offer from one of there own web sites :lol:
[MDA II, XDA II, 2060 General] Tanguy:
Stuck in the middle of BB setup

Hi all,

I’d like to be able to take advantage of the Blackberry application but be really too short in network and general PDA’s stuff to put all the pieces all together.

Could anyone point me what is wrong in my settings.

I’ve read all thread as well as the BlackBerryConnect1_2GuideforXdaII.pdf but remain stuck in the middle of the setup.

Device = XDA

Server = Corporate Blackberry Enterprise Server

Mail = Ms Exchange

Operator = Orange France

I have successfully installed the cab file on my XDA (HTC_PocketPC_1.2.4.19_O2_England.cab). I have ran the Blackberry settings, have a PIN N° formatted like this 6nnnaana (with n=Numeric and a = Alpha) and my XDA IMEI N°. The IP address is empty. The Start button seems of no effect. On the Option tab, the Enable Auto More is enabled

From there seems NO more setup possible :!:

On my PC, I have successfully installed bbconfig_v1_2_xda_ii_exchg_eng.exe.

When entering the configuration mode on my PC, the PIN N° is greyed in the general tab, as well as the Connect button. In the Advanced tab one of my corporate emails is displayed in the email field.

From there seems NO more setup possible :!:

Does anyone have any clue why I cannot setup any further?
[MDA II, XDA II, 2060 General] bydandie:
Can't sync my XDAII now

Hi,

Right after getting my BB on my device, I now can't synch the device. Any ideas?
[MDA II, XDA II, 2060 General] paulmc:
bydandie,

Can you try the client on your XDAI instead of the XDAII? I have a I and a III but not a II. It doesn't show a pin on the III but it does on the I. I still can not get it to work. Since you know your network and everything works can you try loading it on an XDA1 to see if the app still works?

Thanks,
[MDA II, XDA II, 2060 General] nya2003uk:
I have just spoken to O2 CS, they have told me that you cannot get Blackberry Client working until your tariff is changed to the GPRS, on top of my line rental O2 what me to pay an additional £12.50 for 5MB .. and If I go above my limit I will be changed £2.35 per MB …day light robbery… I have now resigned and will not be pursing to setup blackberry on my xda II not until the price of GPRS is reasonable. The down side is its only O2 that offer this service, unless someone know any different I would be glad to hear if you do.

Regards

Nya
[MDA II, XDA II, 2060 General] mikeycollins13:
I wouldn't worry

Those tossers at o2 are changing their tunes everyday on this, in a couple of weeks they will decide accounts/rules/pricing.
[MDA II, XDA II, 2060 General] paulmc:
Is anyone able to verify that this .cab will work on an XDAI? If you have it working on an XDAII and have an XDAI, please help tanguy and I determine if were fitting a device issue or network issue.

Thanks for all your help.
[MDA II, XDA II, 2060 General] bydandie:
That doesn't make sense. The BB bundle costs £15 for 5Mb. It's then £1 per Mb over that. Now I have had conflicting comments over whether the 5Mb BB bundle is including all GPRS useage (Or if mobile web/WAP is charged seperately), but I'll know that by the end of the month.
[MDA II, XDA II, 2060 General] erickbryce:
if you are having trouble getting it to work in the US see this link http://www.t-mobile.com/bwc or /bwm cant remember. see if you can have t-mo assign you a pin. I think the way devices deal with a pin is the broken link here. I'm still just trying to get the dam iPAQ email triggers working on my PDA2k. So close. Just cant get the silent part to work. Caoparing registrys right now. FYI the BB web client is not like their old store and forward. It pushes it dwon to your device every 15mins. Unlike their old standard system where you could actually have a conversation via email with only a few minutes delay max inbetween relays. I guess they figure since most devices come tandard with IM now emails, email and IMs, IM.
[MDA II, XDA II, 2060 General] paulmc:
Eric,

Did you get the BB to work on TMo USA? Is it on your XDA or PDA2K?

Thanks,
[MDA II, XDA II, 2060 General] aristobrat:
Was wondering if anyone with a XDA I was able to get this working on T-Mobile US...

Thanks!

Jason
[MDA II, XDA II, 2060 General] :
Any news

Has anyone got this working on a XDA II, or XDAIII in the US on

t-mobile?

Thanks

Guy
[MDA II, XDA II, 2060 General] bydandie:
OK, I've had my bill now and this is correct.