yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Accessories] frrlod:
Just got mine, the white one. I'll also include some cons which most people seem not to:

- I do feel a LITTLE weird with the case covering the home button a little bit. When pressing the home/return/menu buttons I always feel the case's lip which can be slightly annoying till get you get used to it.

- Case is a little difficult to take off (although much easier than those 3 part cases) - important for people who switch a lot of batteries.

-First case I ordered never arrived. I sent them a mail after 21 days, and they quickly gave me a 100% discount coupon. This one arrived in less than a week and I live in Israel which takes a long time to ship usually.

But overall the case is GREAT. I especially loved the clickablity of the buttons, really. It feels solid and I like the feeling when holding it. Obviously good protection. Unlike my previous case, you can rest your phone on its back and still have good quality sound,
[Galaxy S 4 Accessories] robogoflow:
I think I got a fake one. I ordered off amazon from a dealer with fullfillment by amazon because it was like 8 cents cheaper than amazon. The case came in a uag package but it was an iphone package not gs4. I now am suspicious because the screen protector was different then ones on youtube reviews. The case looks legit but idk I need help. The fake screws are like a tpu material. The inside honeycomb design is like a hard plastic. The silver trim off the camera is covered on the right side. And I see the silver trim all around the front. No temp glass.

I ordered the case again from amazon llc instead because thats who uag endorses. Can anyone help and or know how to spot fakes?
[Galaxy S 4 Accessories] ssengine1885:
UAG

This is an awesome case I have one on my S3. I personally didn't care for the screen protector that came with it but I am a Zagg guy so maybe that is just me. I am really leaning towards this case for my S4 however I don't care for the color choices. I have the moss color for the S3. I can say that I have dropped my S3 from hip to chest high on concrete it landed flat on its face and didn't harm the phone at all. It fell another time from a shelf at work on a hard floor and hit hard enough to shut the phone off when I pulled it from the case and checked it over there wasn't so much as a ding or scratch on the phone or the case and the phone fired up and worked like a champ. Looking back over my post has reminded me how great this product is and reassured me that this is the best choice . I hope this has helped anyone who was on the fence about this case and another selling point is I have been seeing them for $19 to $22 on amazon.http://www.amazon.com/Urban-Armor-UAG-GLXS4-SLT-BLK-W-SCRN-VP/dp/B00CJY933U/ref=sr_1_5?s=wireless&ie=UTF8&qid=1373095999&sr=1-5&keywords=galaxy+s4+case+uag
[Galaxy S 4 Accessories] robogoflow:
Thats the one I bought that im questioning authenticity. I ordered from a 3rd party under that listing and I think its a fake and today I just order the same color from the amazon dealer. The one I got came in an iphone uag case box. The description says retail package but new + retail package should mean a gs4 case in a gs4 package not in an iphone package.
[Galaxy S 4 Accessories] jaydubbbbs:
I think I got a fake, Ordered it through Amazon, but the seller was Tiger Shop. The rubber on the corners seems different than the s3 case I have. S3 rubber has more of a glossy finish, is nice. The plastic material feels different, and is not the vibrant Orange the s3 one is. The s4 case almost looks peach.com. The fake screws are different also. What do you guys think?

EDIT: I notice the black rubber seems to be wearing already and getting black residue on the Orange part. The s3 case still looks like the day I bought it.Starting to get pissed now
[Galaxy S 4 Accessories] frrlod:
It looks like mine pretty much. The screws are black. How does the UAG printing look like? Mine is silver. The material doesn't feel too flexible and it feels pretty strong.

Also the camera/flash parts aren't 100% perfectly aligned in this case. I think it might be just a problem with the case.

P.S I bought mine from their site.
[Galaxy S 4 Accessories] jaydubbbbs:
Just dug out the box, guess what, it's an iPhone box with a gs 4 sticker over it. No way it's real. Side by side with my ole gs3 case and it seems apparent. I'm sending it back, ordered a second though Amazon NOT a third party

THE DECEPTION

The woman from Amazon was very helpful and apologetic on a brighter note

EDIT: the corners should be raised, and the rubber should be a bit glossy, not slippery, but a bit shiny, and the Orange should be very vibrant. This one is an icky peach color. I also noticed the fake had flush buttons, they should be raised a bit
[Galaxy S 4 Accessories] jaydubbbbs:
C'mon Tiger Shop, seriously?!?

Does your package have these contradictions?
[Galaxy S 4 Accessories] frrlod:
Sticker is a little different, doesn't have 'New' on it. The UAG copyright thing is different.

Instead of the apple part, it says:

"Galaxy S4 is a registered trademark of Samsung Electorincs Co., Ltd." (duh)
[Galaxy S 4 Accessories] lzk123:
Is it me or does the fake UAG look more dull-colored and "old".:confused:

The screws look fake too.
[Galaxy S 4 Accessories] jaydubbbbs:
Way duller, everything about it is slightly "off" . The surface of both the rubber and plastic parts seems almost porous compared to the real one.

The screws in the real one look like, and feel like real screws, that's not the situation on the fake one. Not only does it look old, it looks like it sat in the sun for a few weeks, and faded.

---------- Post added at 11:28 AM ---------- Previous post was at 10:41 AM ----------

Maybe they thought someone from Maine wouldn't notice the difference. Any way, Tiger Shop got right back to me after I have them a bad review. Offered me a full refund. There seems to be a typo in the email, because I don't think they even want it back.
[Galaxy S 4 Accessories] th3xeroeagle:
That's definitely fake look at my box
[Galaxy S 4 Accessories] jaydubbbbs:
The emailed said that they "confirmed there was a mix up in the warehouse" no need to return.

That's code for,"you got us, it's fake" ;)
[Galaxy S 4 Accessories] ssengine1885:
Thanks for the heads up I do some more research before purchase. When I use the link I provided it says ships and sold by Amazon for $19.66 so I don't see the problem.
[Galaxy S 4 Accessories] robogoflow:
Lmfao!!!!! We all got ripped off!!!! I ordered from tigershop. Dammit.

Yeah the squigee is not even cardboard and the packaging is apple trademark all over it. I knew the case seemed fake but I never had a uag. Tigershop had 100 positive feedback but now I realized it was only 8 reviews.
[Galaxy S 4 Accessories] jaydubbbbs:
When I gave them 1 star, I got a response within 20 minutes. Full refund (pending), as long as I took the bad feedback down. No need to return it they said.
[Galaxy S 4 Accessories] robogoflow:
Im on the website now. I might just contact them because if i do negative feedback then change it and they dont refund, idk if you can change feedback back to negative so they win.

Did you ordered another one?

I ordered the same listing but from the amazon seller.

UAG website says they endorse them.
[Galaxy S 4 Accessories] japper88:
I ordered mine from Amazon LLC and had no issues.
[Galaxy S 4 Accessories] jaydubbbbs:
Yeah I ordered direct from Amazon, good call, keep what leverage you have
[Galaxy S 4 Accessories] robogoflow:
I wouldn't even cared if they let me keep it because i ordered a real one same color. I just refuse to pay return shipping.

I wrote an email directed towards them but it went to amazon instead. I don't want to wait 12 hours for a response email just want confirmation that my money is coming back, all of it. Don't really know where to go from here. Never had this problem with Amazon before, just ebay. I hope they are open Saturdays.
[Galaxy S 4 Accessories] jaydubbbbs:
First thing I did was calling Amazon this morning, the woman was very apologetic. She emailed me a return slip that is paid for she said. I'm sending it back regardless. I too ordered the same color

EDIT: No need to return, Amazon has refunded shipping too. Can't complain, tiger shop kept their end of the bargain
[Galaxy S 4 Accessories] robogoflow:
I'll give it a couple of hours then start to be a big pain.

I just feel bad for those people who bought the case and think it's real.

At time like this you gotta love XDA.
[Galaxy S 4 Accessories] japper88:
From my past experiences it's worth paying the couple of extra $ to order directly from amazon llc or the actual company... just for the piece of mind... not all but some 3rd party sellers on amazon are scammy, seems less reliable than ebay...
[Galaxy S 4 Accessories] robogoflow:
I just got off a chat with a customer service rep. I must say chatting is better than calling because you can't tell the person tone of voice and kept me calm the whole time.

They gave me labels to return it via UPS.

At the end i asked can i still leave negative feedback and they gave me the okay so if tigershop has a problem then too bad.

People should be warned.

EDIT: Same here, no return. Very nice service. The negative feedback triggered the email about no return and refund. I should have waited because they offered me free one day shipping on the case if purchased from amazon but i already did.
[Galaxy S 4 Accessories] stvmac11:
How to spot a FAKE

Yeah I got ripped off as well. I got the same "Apple is a registered trademark" box, but I didn't buy from Tigershop. I actually got it from Amazon - "Ships from and sold by Amazon.com." It turns out it was shipped from Tigershop, had to go to my orders and leave feedback to see.

I knew something was up when looking at the case. There were a lot of part defects.

View attachment 2097949 View attachment 2097951

(the 3rd picture is a knit line - it stood out to me because I work in the plastics industry)

Diving even deeper, comparing my case to the one vectron reviewed here

you'll see some differences:

View attachment 2097973 View attachment 2097952

The top and bottom on the real (top picture) have a slight curve feature, while the fake is straight. Also notice how dinky the rubber feet are.

View attachment 2097954

The real also has a feature between the camera and LED slot, while the fake doesn't. If you look close enough, the honeycomb pattern doesn't match up.
[Galaxy S 4 Accessories] lzk123:
Isn't it safer and better to buy it from the UAG site? Delivery is free and quite fast. Took only 1 week to arrive.
[Galaxy S 4 Accessories] japper88:
Ordering from amazon you have to make sure the actual seller is amazon llc not just fulfilled by amazon...

That sucks to get a fake...

The real deal is really nice, you won't be disappointed!
[Galaxy S 4 Accessories] robogoflow:
Uag still sells it for 35 bucks while amazon has it for 20 bucks. Some sellers are legit but once a case comes out fake are not good but now its been out for some time china has a chance to replicate good fakes.
[Galaxy S 4 Accessories] msavic6:
Anybody who ordered from Amazon.ca, did you order from Cases123 or from Hot Deals which is fulfilled by amazon?

Is it safe too assume both are legit cases and the only difference will be shipping speed?
[Galaxy S 4 Accessories] stvmac11:
It seems Amazon took Tiger Shop off as a Merchant for the Slate UAG case, but the price went up to $23.20 from $19.66. I contacted Amazon and they price matched the $19.66 and gave me free one-day shipping. :cyclops:
[Galaxy S 4 Accessories] robogoflow:
Order from "amazon llc"
[Galaxy S 4 Accessories] jaydubbbbs:
Honestly,I had just got my s4, and was so blinded by the joy of a new piece of tech, that I only saw that it shipped by Amazon. And I was literally clicking away in a torrent of euphoric, closet tech geek bliss. Literally blinded by love. :laugh: Does that make me shallow? And I'm so not an impulsive guy. Just was a moment of weakness I suppose, but I digress.

I had bought things third party previously on Amazon without issue, I'm willing to give the perceived "little guy" a chance. I got burned this time. But I got a full refund, and the new, real case arrives tomorrow. Still a happy s4 owner.

I had a real one for my s3, and loved it. Having it to compare the imposter to made it easy to expose.
[Galaxy S 4 Accessories] ricktat:
I got mine from Amazon, Amazon and it appears to be real. The buttons work much better than the one I had for my GS3.

A side note is that even Amazon can ship fake products.

I ordered a Otterbox Commuter from Amazon, Amazon for my GS4 and the qaulity didn't seem to be there. I contacted Otterbox and they told me it was a counterfeit.

The dead giveaway was that it said it was made in Germany and Otterboxs says they are only made in US, Mexico, and China.

Amazon sent me another case but it was from Germany and flimsy also. They then just refunded it all together.

Several months back Amazon stopped selling Speck cases for like a month. This was after Candy Shells got all the way down to $10 from Amazon. When they returned the prices went back up to $34.95. Lots of people were complaining about fakes.

I trust Amazon to refund if I get a fake but you still have to check them out.
[Galaxy S 4 Accessories] RTbar:
do any of you have black paint "run off" around the screws? The fake black screw things are not perfectly round; it runs off a bit onto the surrounding inner bezel. Its really not a big deal but i just bring it up in light of the fakes-even though i bought it from UAG.com. I also have tiny flicks of the orange color on the black front lip molding
[Galaxy S 4 Accessories] frrlod:
Yes, the black paint runs off. I have the real one from UAG.
[Galaxy S 4 Accessories] th3xeroeagle:
I got it from CASE 123, it's the real deal. The other one I don't know because even if it is fulfilled by Amazon it can be fake like others have mentioned it.
[Galaxy S 4 Accessories] msavic6:
Alright, good too hear. I was originally going to buy the case from a local shop but they won't getting stock for a few weeks so I may aswell order online.
[Galaxy S 4 Accessories] Pr1meSuspect:
Dang kinda sucks to see people received fakes from from amazon third party sellers. Got mine yesterday and all is good.
[Galaxy S 4 Accessories] frrlod:
I bought mine from their shop, but it seems like the cutouts are slightly misplaced, kinda weird...

Anyway, here's a drop test and a review:

http://www.youtube.com/watch?v=LIIVSycKL3w
[Galaxy S 4 Accessories] flipq88:
You all who got a fake case should post a video of it on YouTube. I can't find one that shows a fake one. I ordered directly from UAG cuz I'd rather pay $35 than risk getting a fake one and stressing over it

Sent from Flip's Galaxy S4
[Galaxy S 4 Accessories] Bradden1:
Is tihs genuine?

Does this look genuine to you?.. the seller on ebay guaranteed it was and the quality looks good. The box was properly printed too.

I'm just a little concerned that it doesn't quite match some of the other photos... the honeycomb lining also seems too thin to add much protection.

Thanks
[Galaxy S 4 Accessories] the_faz2000:
Bradden1, your case looks good to me.
[Galaxy S 4 Accessories] jaydubbbbs:
I have to head out for work soon, but since I have both a fake, and a real, rust/black UAG S4 case, I'll try to make a video to help folks spot the fakes.

I ordered the second, real one, through Amazon.

---------- Post added at 06:50 AM ---------- Previous post was at 06:49 AM ----------

Yours looks good to me too
[Galaxy S 4 Accessories] japper88:
I have the black one as well, and yours looks real. I think in an earlier post, someone pointed out that the little "feet'' on the back of the case were barely there on the fake ones, and more pronounced on the real ones. It looks like you have that on your case.
[Galaxy S 4 Accessories] PostMeridianLyf:
Fake case for comparison
[Galaxy S 4 Accessories] japper88:
I know it's fake because it doesn't even say UAG, lol! :laugh:
[Galaxy S 4 Accessories] jaydubbbbs:
I'm not much of a cinematographer, but I tried, perhaps it will help some

http://m.youtube.com/watch?feature=...=/watch?v=-RsfbeUEw3s&feature=em-upload_owner
[Galaxy S 4 Accessories] techferret:
Just got mine today in the mail from Amazon, fake :-/ Thanks to all of you that have pointed out the flaws in the fakes, now I gotta inquire with Amazon for a replacement case. Was looking forward to using my UAG case....and when I ordered the case it said Amazon, LLC. What gives! Sigh, oh well.

Edit: I've decided to forward this forum post to them in hopes that they can find a solution. Thankfully Amazon CS is awesome, getting a "real" case hopefully on Thursday.
[Galaxy S 4 Accessories] pixelsquish:
i ordered a black UAG case from Sold by S+D Accessories via Amazon the other week and it is an authentic case. returning it but maybe this info will be useful.
[Galaxy S 4 Accessories] PostMeridianLyf:
Yeah I didn't even notice when I was ordering it. But it's just. For reference to compare with other fake cases.
[Galaxy S 4 Accessories] robogoflow:
Make sure u guys order from amazon llc. Just double check. I got mine from amazon today and its real. Compared to the fake one its really hard to tell.(Besides faded color and rubber texture) Honestly I watch unboxing videos of uag gs4 on youtube and the big thing that pointed out the fake was on the plastic holding the case, the recycle symbol was in the same front left lower side of real cases.
[Galaxy S 4 Accessories] techferret:
Agreed about double checking. The rep I talked to told me to follow this link: http://www.amazon.com/dp/B00CJY913M, and I confirmed with them that this was indeed the right page I went to when ordering my case. It was also from "Amazon.com LLC", so just be vigilant in who you are ordering from folks.
[Galaxy S 4 Accessories] frrlod:
Has anyone noticed the case being too hard to take off? I feel it might have damaged my power button. Anyone else? (Talking about the real one)
[Galaxy S 4 Accessories] msavic6:
I'm still waiting on mine but in all the video reviews I have seen, the case comes off fairly easily.
[Galaxy S 4 Accessories] japper88:
It's not TOO hard to take off, but it's definitely harder to take off than your average TPU case, but I like that it means there is a tight seal and dust and stuff wont seep in as easily.
[Galaxy S 4 Accessories] msavic6:
Dust under cases drives me insane and I would much rather the case fit tightly so it feels as if it is part of the device.
[Galaxy S 4 Accessories] gr33nzpoint:
I've had an Urban Armor Gear case with my S3 and I must say it was GREAT! My S4 UAG case came in yesterday! I love it.
[Galaxy S 4 Accessories] imablackhat:
Kinda wish I had this over my Otterbox Defender. Someone trade me! Haha
[Galaxy S 4 Accessories] Kyle.:
I also ordered (on July 9th) from "Amazon.com LLC" and received a fake "UAG" navigator case.

It had all the characteristics mentioned in the video by jaydubbbbs

The Urban Armor Gear website says that "Urban Armor Gear only endorses Amazon.com stores that state “Ships from and sold by Amazon.com”.Other legitimate resellers on Amazon may exist, but Urban Armor Gear can not guarantee their authenticity."

Looks like you're still taking a risk when ordering directly from Amazon.com LLC.

Just wanted to give everyone a heads up if you are ordering from Amazon.
[Galaxy S 4 Accessories] MichelN:
Otterbox Defender is way to big, i had 30 days to make a choice to keep it or to refund it and i refunded it. I have now a cheap TPU case and i love it
[Galaxy S 4 Accessories] japper88:
Wow! That's unfortunate... I ordered directly from Amazon.com LLC and got a a real case... I guess I got lucky? I hope you complained and got a refund or replacement.
[Galaxy S 4 Accessories] reaeg:
What specific characteristics did you guys use to determine your cases were fake? I got one from Amazon LLC and I *think* it's real but am not sure.
[Galaxy S 4 Accessories] Kyle.:
I sent in a complaint to their customer service and amazon also gave me a free shipping label to return the fake case. I should get a refund once they receive it.

It is very frustrating to receive a counterfeit case when you order from a trusted seller such as Amazon.com LLC.

jaydubbbbs posted a YouTube video (page 11 of this thread, I can't post links yet) comparing the real UAG case to a fake one. It explains the differences very well.

The biggest characteristic was that the case did not fully surround the phone. You could still see the metal ring that runs along the outside of the s4.

Also, there were still bits of plastic that stuck out all over the place. It looked like they were left over from the mold.

The "UAG" letters looked and felt cheap. They were starting to come off the back of the case. You could see that the edges were slightly lifted and you could fit your fingernail underneath them. There was also glue residue left over on the letters.

Basically the case looked and felt like a $5 case you would buy from those stands in the mall.
[Galaxy S 4 Accessories] irishrally:
My UAG seems to be closer to the screen on one side than the other. When I'm looking down at the phone screen I can see more side bezel on one side than the other. Anyone else? I got it from Amazon LLC and it seems to be real.
[Galaxy S 4 Accessories] frrlod:
Yep, I have the same. Mine is real too. I haven't noticed it before I got the 3000 mAh ZeroLemon battery which slightly bulges the back cover...
[Galaxy S 4 Accessories] Kyle.:
I contacted customer service about the fake case I received from Amazon.com LLC.

They were very helpful and offered me a replacement that was shipped next day. Unfortunately, this replacement case was identical to the first fake case I received. Once again, it had "Apple" and "Iphone" registered trade marks on the packaging and had the same characteristics in the youtube video from jaydubbbbs.

This is the second counterfeit case in a row that I have received from Amazon.com LLC. There may be an issue with the white navigator UAG cases.

I have attached some pictures to help identify counterfeit UAG cases ordered from amazon. Hope this helps.
[Galaxy S 4 Accessories] reaeg:
That's really disturbing: I'd always considered Amazon LLC safe. Please keep updating on Amazon's response.
[Galaxy S 4 Accessories] atman8r:
I knew there was something up with the new cases, had one for my s3 and I still have it, you can tell the difference in material, I was beginning to think UAG was going downhill, feels like straight crap plastic...I'll have to contact amazon.
[Galaxy S 4 Accessories] sergiu84:
Here are a few shots of the seemingly fake UAG I picked up from eBay in the UK as well. Short description of what I think is wrong, in order (I hope).

1) the lettering has come off, pretty much within a day.

2) the letters! and, as posters before me noticed, the case mentions iPhone trademarks; other than that the lettering is embossed and it all looks pretty legit.

3) all the bits are there, but there are two instruction leaflets and the cloth looks very generic.

4) the hex-imitation screws are not deep at all, they look much deeper in the real-thing photos. Note the little ridges in each corner, they don't seem tall enough, and they seem too long.

5) again, the ridges are very short, and notice the hard-shell overlaps in the headphone cut-out.

6) the bottom doesn't look too bad, however isn't the wrap-around band supposed to have a wider profile at its highest?

7) the headphone cut-out at the top is badly done, the wrap-around band is again seemingly too narrow.

Compare and contrast, let us know your thoughts... :good:

edit: jaydubbbbs' video seems to have the same kind of fake case, just in a different colour.
[Galaxy S 4 Accessories] Camboteav:
Definitely fake
[Galaxy S 4 Accessories] ricktat:
I mentioned this earlier in the thread that Amazon Llc had sent me 2 fake Otterbox cases last month.

I buy from Amazon every day but now check for fakes.