yashsingh1/xdaforums huggingface dataset:
[One (M7) General] :
That happens in some situations. Not impossible to do. When I'm at work I even was pushing up against a pallet with the phone in the front shirt pocket and that placed pressure on my HO and I still haven't cracked it. Obviously you had some pressure on the HTC One. The only time a glass would crack without any pressure is when sudden change in temperature.

Also crouching down with the phone in your front jeans pocket would put pressure on it. Like I said I keep mine in the front shirt pocket when I'm at work and haven't cracked it yet.
[One (M7) General] maseo:
They assume it's my fault. It's not my fault. Front pocket. No skinny jeans, haven't bumped into anything. So yes. I'm still flabbergasted.

The only thing they 'offered' was repair with expenses on my end or of any warranty would be applicable.
[One (M7) General] ECEXCURSION:
Really, you're going to take the stance that you just never sit down? Idk man, that's a pretty risky stance for this argument, and easily disputed as well.

Maybe someone bumped into you at the club?

Sent from my HTC One
[One (M7) General] maseo:
with enough pressure. Yes, I would totally agree. But not in this case.

I dont have any other pockets to put my phone when I'm out on the job. And I don't do crazy stunts while taking pictures.

As said, my HTC one x (both of them) survived this kind of usage. But my two weeks old one doesnt.
[One (M7) General] :
Yeah I agree. I never owned a phone or ever experienced a screen cracking on it's own without doing nothing or something caused it to crack.

---------- Post added at 06:01 AM ---------- Previous post was at 05:57 AM ----------

Well whatever did or didn't happen the fact is you have a cracked screen. Since you can't prove to HTC that it is not your fault you just have to bite the bullet and pay the repair bill.
[One (M7) General] maseo:
Let me put it this way. This club doesn't have any seats, stools or anything of the likes. You have no ability to sit down anywhere. Or you want to sit down on the ground..

if someone would have bumped into me, I would Have noticed and not make such a hassle about it all.
[One (M7) General] :
Whether you didn't sit down or crouch down or didn't do anything to make the screen crack. HTC will still see it that it's your fault and will not repair it under warranty.
[One (M7) General] ECEXCURSION:
Phone probably spontaneous exploded. It's a known problem.

Sent from my HTC One
[One (M7) General] maseo:
that's the whole point. I can prove that I haven't sat down, nor let it drop or such of the kind.

Why would I defend this? Because this for the first time isn't or has been my fault. I've dropped phones previously. I've bumped into stuff, which fractured screens and the LCD often as well.

This was nothing more then reaching in my pocket, grabbing my phone, and see a horror screen.
[One (M7) General] :
It really doesn't matter anymore. The screen is cactus and HTC sees it as your fault. You can argue with them until you turn blue but they will not repair it for free. Get it repaired and move on.
[One (M7) General] jiggle_:
Its just bad luck man, suck it up and get it fixed. Its been squashed in your pocket even if you dont know how. Find out how much it is to get it fixed and let us know
[One (M7) General] tdingene:
I really sympathise with your situation but how can you hold HTC responsible for this? Gorilla glass will not just crack on its own like that. This is not a manufacturing fault. You may not know how it happened but something must have because it can't spontaneously crack. In any case this isn't a manufacturing fault that should be covered under warranty.

If the glass really does just crack on its own I think we would have heard a LOT of complaints by now.
[One (M7) General] miniterror:
Insurance ftw:cool:
[One (M7) General] maseo:
Well see about that. The fact is that European residents are also covered by law stating that hardware, be it a phone a washer, microwave or whatever, has to survive normal use for x years, wether or not the manufacturer gives one or two years of actual warranty.

I'm not done with this, yet.
[One (M7) General] :
Sad to say you have no chance. You can't prove that it's not your fault. It's only your word and have no proof that it just cracked on it's own. If you do have proof, then HTC have no choice but to repair it. But since you have no evidence whatsoever to prove that it's a "manufacturer's fault" then you're just a fish out of water.. Anyway, argue away with HTC if they do repair it for free (which I doubt) then good for you but if not just get it repaired simple as that.

EDIT:

Also if it was a common thing for the screen on the HTC One to crack by itself then you have a good chance of claiming under warranty. But cracking a screen is just so hard to prove that it did it by itself.
[One (M7) General] ECEXCURSION:
Wish they had that legislature here...

Sent from my HTC One
[One (M7) General] godutch:
you can never prove it happened spontaneously, it looks like damage from a "trauma" you will never win this. But I can tell you my GF slipped from the stairs and broke her tablet, without insurance...we just got insurance after and claimed a few weeks later, they could never prove the accident happened before we got the insurance, no hassle no pain (via ABN/AMRO if you would like to try...)
[One (M7) General] Dharkan:
If you keep it on your back pocket, yes it is your fault. If it is on the side ones, it isn't your fault. Simple as that.
[One (M7) General] :
Doesn't matter what pocket you put it in. The screen don't just crack on their own. Unless it's a common issue then it will always be the owners fault..
[One (M7) General] Dharkan:
If you sit on a phone it is your fault. Seriously no offense but back pocket is the most useless pocket for precious things. Wallet, phone, ipod, identity card, etc etc. you put them in your back pocket, they can be broken, they can be stolen, they can drop off.
[One (M7) General] :
Simply cracking the screen is your fault because it's not a common issue with any screen.
[One (M7) General] checksum123:
I agree with everyone else here. How can you blame HTC, that looks like a big impact to me. How can you not know? Glass is glass and will break at some point if subjected to high impact whether it's gorilla or not.
[One (M7) General] dobknobby:
Only thing i can say... HTC Dont make the glass for the one... They just designed it and attatched it in a process... if it was faulty, we would have heard it on other Ones, but then it would be something to do with Corning themselves, in them making the glass surely we would see it on a few more Corning glass handsets??

Just a thought anyway...
[One (M7) General] EnIXmA:
I always use a leather pouch to ensure safety for the phone while its in the pocket
[One (M7) General] maseo:
Let me put it this way. I can, on a scientific way, prove that this is not a 'impact' damaged screen.

Glass, with impact, will ALWAYS, i repeat, ALWAYS, show a point of impact, or a so called 'fracture point'. This is where the force has been applied and from there out the glass will in deed fracture, but it will splinter out.

See image:

That's always an option, but that's something i will want to put down as a 'last resort' solution. Luckily, i have two One's. :)

I agree, to the point that; if you bump into anything whilst it is in your side/front pocket, then it's your fault. Any other way i would say no, not possible and not the fault of the user.

And how long has the One been out? 3 weeks tops? How long does it take before the first symptoms become visible? 1-3 months? A year?

It's just too coïncidental that my One, barely two weeks old, fractures whilst in my pocket without any physical impact and/or strain.

Mind you, the first iPhone 'Glassgate', or complaints about spontanious glass fractures came from the first 4 MONTHS. [source]

We're talking about a device that's been barely on the market for less than one month.

So, just to compare, a spontanious cracked glass screen i.e: front and/or sidemirrors of your car, room windows in the house, is also "just your fault"? Without any proof that YOU are responsible, they cannot just say, it's your fault just because you used it.

Let me show what 'big impact' is on a glass frame:

Do you see a pattern here? The glass doesn't break evenly. It will ALWAYS show a point of impact, or an indication that the glass has been hit with a certain amount of force. From there on out, the glass will fracture in a certain pattern outwards.

Tempered glass, which looks a bit like GG, breaks in a different way, it won't let go, but it will still show the same impact point as regular glass:

Now look at those images, and look at my photo again:

I don't see any point or reference that would indicate pressure nor impact/force that could have shattered this glass.

It's a perfect smooth and equally divided fracture. That's not something pressure, or regular usage of your phone whilst being in your front pocket, would do.
[One (M7) General] stevessvt:
It always shows a point of impact.

If there was a point of impact. Stress fracture wont have a focal point like an impact fracture would.
[One (M7) General] :
You can show all the pictures you like still won't save you from paying for the repair. Simple. Like I said it's not a common issue that screen just cracks by itself. HTC will still see it as your fault.
[One (M7) General] checksum123:
I understand your point, but not all glass crack show a point of impact. As I said, there are many ways a glass can crack. If you drop your phone face down, then the glass will not show a point of impact, the crack will spread out evenly on the glass, also if you apply enough pressure on the side of the glass beyond its breaking point, it will not show a point of impact.

How are you going to prove scientifically that it cracked by itself? It's almost impossible to reproduce something like this. You are going to put the phone on the table and wait for the glass to crack?

I am not saying that you are lying or anything, but common sense tells me what you are describing is almost impossible. You can prove that there is no point of impact, but how you gonna prove that the glass fractured by itself <=== this is what you need to prove in a scientific way or be able to reproduce it.

Maybe, you did something that made it cracked, and you did not noticed it ( I am sure this is what happened).

I myself sometimes put my phone in my front pocket, and because it is so long, when I sit down and my pants stretches, I can feel the pressure the phone makes on my thighs as if I am bending it.

I feel sorry for your loss, but nobody is going to believe you, especially HTC. Because if they do agree with you, then they are saying that there is something wrong with the design. Unless, they give you another phone just out of kindness.
[One (M7) General] :
I agree. It's simple as "No proof" "Not covered under warranty". Like a famous line from a movie I like "You're dreamin'".
[One (M7) General] RayTrue04:
I don't even own an HTC One and find this story hard to believe. That's too many cracks from a pocket! 1-5 long cracks sure I'd believe that but not the whole screen flooded in cracks. Good luck getting that fixed :eek:
[One (M7) General] lovepump:
This feels like one epic troll. "I do not sit, I do not drive, I do not leave my work place for anything ever and there are no furnishings anywhere in it for me to bump into." I work with my phone in my pocket all night, standing, crouching, leaning, lifting, and I have never had an issue. You sound like an exception and not the rule. If this was an epidemic I am sure it would be all over mobile tech new sites considering how they are jumping all over HTC for losing some execs.
[One (M7) General] checksum123:
It is an ADVICE, but you are free to keep it wherever you want. And I agree with them, a phone this big should not be kept in your pocket. I sometimes keep it in my pocket, and it does feel uncomfortable at times when I am walking or I sit down, I can really feel the phone pressing against my thighs.

Seems like you are in denial, and I can understand that.

As someone has said before, this is not a widespread issue. You are the only one out of 5 millions unit sold that this happens to.

Let's say you sell the phone to someone, and he comes back to you and says that the phone broke inside his pocket and he didn't do anything to break it, the glass just shattered while inside his pocket, and ask you for a refund. Would you give him his money back?? Of course not, you wouldn't believe him a bit.
[One (M7) General] mrhahn98:
i'm not really believing the OP because the screen's so so messed up. But there's 2 things i gotta say: i dont really see any impact point like many other cases, and my old HOX screen DID crack under normal condition, whoever the crack was on the side of the screen and barely noticeable.

My story is simple: i left it to charge on my table, i was alone at home, i come to the other room to get some drink, and when i return, i checked my HOX and it has a small crack on the side of the screen. My room temp is around 24-26C that time, and the phone's temp when i check it (still have charger cable attached) was around 32-36C.

Few months later i came to the HTC's repair center to buy a replacement battery for my friend's XL, i asked them about the screen, they said they wont cover warranty for the screen, but they listened to my story and they said in my case they have to keep the phone, take picture and send it back to HTC to decide. I didnt though coz i need my phone and it doesnt bother me much.

I also asked if they've encountered anything like this and they said there's also another guy who have a similar story, but his screen was so messed up, they have to refuse to cover his warranty.

And if i remember correctly, there's also some other person from the HOX's forum reported that the screen glass cracked and he didnt do anything.

So the OP might be a troll, he might be in denial, it sounds ridiculous but it doesnt mean what he said was completely garbage.
[One (M7) General] OllieArmageddon:
So as a professional photographer, you take all shots from eye level? Or do you occasionally kneel down to get a better shot?
[One (M7) General] maseo:
I can not believe It, that a place like this would Say someone is in denial, kust because someone else thinks otherwise.

If id sell my phone to someone else, I won't refund them if anything happens, but I will refer them to the manufacturer. I don't supply warranty, I'm not a manufacturer or reseller or anything in that kind. But If I WOULD sell product and someone makes such a claim, I would atleast investigate it, instead of blatantly deny anything and say it's the end user's fault.

I had more hopes for XDA, but all it seems is that people's own personal experiences aren't relevant and we all should believe someone else's advice, and nothing else. And if the OP doesn't agree, he's just trolling and/or in denial. Unbelievable.
[One (M7) General] sweet_desires:
From personal experience, I can say, that I had the DHD for over than 2 years in my pants while traveling, working, whatever...

In all this time, not one scratch on the display occured - all I did is to take care that no keys or other sharp, metallic items were in my pants..
[One (M7) General] ECEXCURSION:
Place of impact was where you placed your top most finger (going by the picture). Not sure if that's your left index finger or right thumb.

How'd you get your hands so dirty?

Sent from my HTC One
[One (M7) General] maseo:
You mean at the point where the fingerprints are?

I always use hand lotion. So they tend to be more greasy then regular dry hands. Plus I do my own mechanic work in my sparetime. Hands then tend to get oily sometimes.. :)
[One (M7) General] RyanTX:
I don't think it's the people of XDA you need to convince.... Nobody here is going to replace your phone.
[One (M7) General] opher50:
so you just woke up seeing it broke like that? come man, it looks like it fell down while you having a talk, you tried being an awsome soccer player and mid-air it with your foot and you've sent it full speed to the wall next to you.

I've been using Gorilla Glass 1 (which is obvious weaker than gorilla glass 2 and haven't broken it for 2.5 years).
[One (M7) General] maseo:
Why don't people read..

no. I reached into my pocket to check for a message. Reached out, turned on the screen, and the screen was broken.

this wasn't during a chat with someone, this wasn't more spectacular then I'm making it. A little bit earlier the phone was still fine, a second check and it was cracked. Nothing less, but sadly also nothing more then that as to what could have explained; why this happened.

And I've been using a HOX before this one without any problems, in the same locstion, in the same circumstances, without any issues.
[One (M7) General] :
And that right there is where HTC have a reason not to fix it under warranty. Because it's a case of "he said, she said". You have no proof that it just spontaneously cracked by itself.
[One (M7) General] opher50:
well then my friend that's impossible,

you could relate to temperatures different between your pocket and the outside, but then how come it didn't happend with hox?

Obviously HTC had some issues with the perfect phone's body, but HTC has nothing to do with the gorilla glass, so unless you've got a really defect piece

, that would be highly suspicious if the screen broke just _like that.
[One (M7) General] maseo:
and thats the same thing that wonders me as well. What DID cause it.

Anyways, enough with the yes/no, but and if's, but I'll let you guys know how this will continue.
[One (M7) General] maseo:
That i agree, it's just plain ignorant they don't believe me, and thus think i'm trolling and/or lying. It's the nay-sayers that try to convince me otherwise of how it actually happened, like they were there with me.
[One (M7) General] opher50:
Well just to make things clear,

It's not that i'm against your or something but it seems hard to believe that it happened by itself! I really hope that you could convince HTC and get a new phone!

Please keeps us updated, as i'm interested with the answer.
[One (M7) General] AllAboutTheCore:
Tbh I'm not a believer that one minute the phone's fine and the next you go into your pocket and it's shattered ... Whether you have banged it into something or you have knocked it without realising, something has shattered it and it certainly hasn't happened by magic.
[One (M7) General] :
The OP will classify you as a nay sayer lol. I'm not calling him a liar but it is hard to prove that the screen shattered by itself. I've been around this forum and other forums as well and this is the first case that I have read where the owner's phone just cracked the screen by itself. It is hard to believe because we didn't see it. It is not his problem to convince us but I'm curious to see what HTC does.
[One (M7) General] atrako1973:
May be op you should give us your jeans size ,the make of your jeans ,baggy or skinny and your weight . To see if anyone could repeat what happened to you .serious
[One (M7) General] maseo:
And that's my point. Im telling you guys my story. You guys don't believe me and thus i'm lying and/or trolling or whatever.

HTC has officially contacted me about the repair(s). They said they will investigate free of charge, include my whole story and take that into account as well.
[One (M7) General] maseo:
Yeah, you don't feel it when you bang a 5" object in your pants (no pun intended) against something else. Good luck with that, unless you're really, and i mean really, fat or something,

I'll say it one more time:

I have dropped or banged (a) phone(s) before in the past. This was and has been my own fault. I'm not gonna complain with a manufacturer that it fractured when it clearly is my own fault.

This time, it's nothing like before and i fully 200% know for sure, nothing bumped into me nor did i bump into an object, that i did not sit on it (front pocket vs. rear pocket + Not having the option to sit down there) nor did it fall to the ground.

You find it hard te believe and yet i'm here telling you it did happen. The sad part is that i'm not making this !#!$ up, i wish i did.

Oh, for the ones who are shouting: you must have dropped it or banged against something for it to break.

This is what a HTC ONE X looks like when you drop it, face down, on a laminated floor. And yes, this was my One X:

That's not an even breaking pattern now is it?
[One (M7) General] :
Good, I do hope they fix your phone. I'm curious myself.
[One (M7) General] CheesyNutz:
yea no chance keeping this in a pocket cases this ... i keep all my phones in my pocket never once had this happen and im always on the move ....

something is not adding up

and that picture of the one x is lol the break pattern depends on how it hits
[One (M7) General] AllAboutTheCore:
You're a douchebag and your attitude sucks. I hope you don't get it replaced and I find it funny you broke it, ye, I said YOU BROKE IT ... This whole thread is pointless, just you crying about breaking your phone and looking for sympathy.
[One (M7) General] Felnarion:
You're either stupid, willfully ignorant, or purposefully evil.

But you're not a victim. Glass doesn't freaking just crack. Either you had a pocket full of sand, you dropped it, who the hell knows, but we can all be 100% certain. It's your fault.

I'm seeing a recurring pattern that all your phones seem to break too. You dropped it, and you know you dropped it. The other phones you didn't drop so quickly, those phones you had for months, so you were willing to admit to it...But this one you've had less than a month. This one, you can try to spin into a new phone.
[One (M7) General] Mrkrackie:
I have the same problem! My phone was sitting on my night stand and when I woke up the phone was completely ripped in half! :eek: I did not even touch it once!
[One (M7) General] :
Concentrate young Skyewalker. Feel the force....
[One (M7) General] Renzo4000:
alltough it's kind off obvious that this is a user fault, there's a slight possibility that it is a faulty device. There are alot of issues with production error's of the One. Maybe the screen wasn't placed well and there was some tension. High temparature changes can then provide a screen that pops... So let HTC investigate and hopefully you will get your device replaced (or repaired for a small fee). Good luck m8!
[One (M7) General] Magpir:
i put my phone in my pocket and it just disappeared!
[One (M7) General] atrako1973:
I broke my HTC one than I realised I don't even own one pfeww
[One (M7) General] ECEXCURSION:
Literally just saw my One get up from the table and walk away.

Sent from my HTC One
[One (M7) General] superchilpil:
Can we request this thread to be closed, nothing is to be gained from it
[One (M7) General] voltigeur:
i'm sure this is no warranty :P All broken screens are no warranty's. I'm a HTC Carepoint specialist. You know how much force is needed to crack your screen?!
[One (M7) General] :
According to the OP he did nothing. Just put it in his pocket and then abracadabra, hocus pocus when he pulled it out it was cracked.
[One (M7) General] cmraymond:
If it's a stress fracture seems like that is the pattern that the op posts. Like if you squeezed or bent the phone the stress would cause an even, all over pattern. Like sitting down and the phone gets bent or pressed. This was happening a lot with Motorola razr since the phone was so thin, the slightest amount of pressure like bending with the phone in your pocket would cause it to fracture the whole screen. The One is thicker than that, but I dare someone to try to bend it or squeeze it. It might have that same effect. Something to think about?